Split of app/model/ticket.rb to app/model/ticket/search.rb and app/model/permission.rb.
This commit is contained in:
Martin Edenhofer
parent
d2b1b26646
commit
4b623f9e8e
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@ -70,7 +70,7 @@ class TicketOverviewsController < ApplicationController
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group_ids.push group.id
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}
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agents = {}
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Ticket.agents.each { |user|
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Ticket::ScreenOptions.agents.each { |user|
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agents[ user.id ] = 1
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}
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groups_users = {}
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@ -111,7 +111,7 @@ class TicketsController < ApplicationController
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def ticket_customer
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# return result
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result = Ticket.list_by_customer(
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result = Ticket::ScreenOptions.list_by_customer(
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:customer_id => params[:customer_id],
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:limit => 15,
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)
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@ -217,6 +217,9 @@ class TicketsController < ApplicationController
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if !users[ data['created_by_id'] ]
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users[ data['created_by_id'] ] = User.user_data_full( data['created_by_id'] )
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end
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if !users[ data['updated_by_id'] ]
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users[ data['updated_by_id'] ] = User.user_data_full( data['updated_by_id'] )
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end
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}
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recent_viewed = RecentView.list_fulldata( current_user, 8 )
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@ -326,7 +329,7 @@ class TicketsController < ApplicationController
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end
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# get attributes to update
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attributes_to_change = Ticket.attributes_to_change( :user => current_user, :ticket => ticket )
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attributes_to_change = Ticket::ScreenOptions.attributes_to_change( :user => current_user, :ticket => ticket )
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attributes_to_change[:owner_id].each { |user_id|
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if !users[user_id]
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@ -384,7 +387,7 @@ class TicketsController < ApplicationController
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def ticket_create
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# get attributes to update
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attributes_to_change = Ticket.attributes_to_change(
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attributes_to_change = Ticket::ScreenOptions.attributes_to_change(
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:user => current_user,
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# :ticket_id => params[:ticket_id],
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# :article_id => params[:article_id]
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@ -24,6 +24,8 @@ class Ticket < ApplicationModel
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include Ticket::Escalation
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include Ticket::Subject
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extend Ticket::Search
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extend Ticket::Permission
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attr_accessor :callback_loop
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@ -31,94 +33,6 @@ class Ticket < ApplicationModel
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Group.find( self.group_id ).users.where( :active => true ).joins(:roles).where( 'roles.name' => 'Agent', 'roles.active' => true ).uniq()
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end
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def self.agents
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User.where( :active => true ).joins(:roles).where( 'roles.name' => 'Agent', 'roles.active' => true ).uniq()
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end
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def self.attributes_to_change(params)
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if params[:ticket_id]
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params[:ticket] = self.find( params[:ticket_id] )
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end
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if params[:article_id]
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params[:article] = self.find( params[:article_id] )
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end
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# get ticket states
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ticket_state_ids = []
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if params[:ticket]
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ticket_state_type = params[:ticket].ticket_state.state_type
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end
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ticket_state_types = ['open', 'closed', 'pending action', 'pending reminder']
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if ticket_state_type && !ticket_state_types.include?(ticket_state_type.name)
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ticket_state_ids.push params[:ticket].ticket_state.id
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end
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ticket_state_types.each {|type|
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ticket_state_type = Ticket::StateType.where( :name => type ).first
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if ticket_state_type
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ticket_state_type.states.each {|ticket_state|
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ticket_state_ids.push ticket_state.id
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}
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end
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}
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# get owner
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owner_ids = []
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if params[:ticket]
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params[:ticket].agent_of_group.each { |user|
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owner_ids.push user.id
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}
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end
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# get group
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group_ids = []
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Group.where( :active => true ).each { |group|
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group_ids.push group.id
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}
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# get group / user relations
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agents = {}
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Ticket.agents.each { |user|
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agents[ user.id ] = 1
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}
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groups_users = {}
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group_ids.each {|group_id|
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groups_users[ group_id ] = []
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Group.find( group_id ).users.each {|user|
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next if !agents[ user.id ]
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groups_users[ group_id ].push user.id
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}
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}
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# get priorities
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ticket_priority_ids = []
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Ticket::Priority.where( :active => true ).each { |priority|
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ticket_priority_ids.push priority.id
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}
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ticket_article_type_ids = []
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if params[:ticket]
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ticket_article_types = ['note', 'phone']
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if params[:ticket].group.email_address_id
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ticket_article_types.push 'email'
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end
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ticket_article_types.each {|ticket_article_type_name|
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ticket_article_type = Ticket::Article::Type.lookup( :name => ticket_article_type_name )
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if ticket_article_type
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ticket_article_type_ids.push ticket_article_type.id
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end
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}
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end
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return {
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:ticket_article_type_id => ticket_article_type_ids,
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:ticket_state_id => ticket_state_ids,
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:ticket_priority_id => ticket_priority_ids,
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:owner_id => owner_ids,
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:group_id => group_ids,
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:group_id__owner_id => groups_users,
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}
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end
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=begin
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merge tickets
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@ -171,147 +85,6 @@ returns
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self.save
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end
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=begin
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check if user has access to ticket
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ticket = Ticket.find(123)
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result = ticket.permission( :current_user => User.find(123) )
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returns
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result = true|false
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=end
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def permission (data)
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# check customer
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if data[:current_user].is_role('Customer')
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# access ok if its own ticket
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return true if self.customer_id == data[:current_user].id
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# access ok if its organization ticket
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if data[:current_user].organization_id && self.organization_id
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return true if self.organization_id == data[:current_user].organization_id
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end
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# no access
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return false
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end
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# check agent
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# access if requestor is owner
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return true if self.owner_id == data[:current_user].id
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# access if requestor is in group
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data[:current_user].groups.each {|group|
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return true if self.group.id == group.id
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}
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return false
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end
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=begin
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search tickets
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result = Ticket.search(
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:current_user => User.find(123),
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:query => 'search something',
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:limit => 15,
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)
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returns
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result = [ticket_model1, ticket_model2]
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=end
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def self.search (params)
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# get params
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query = params[:query]
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limit = params[:limit] || 12
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current_user = params[:current_user]
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conditions = []
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if current_user.is_role('Agent')
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group_ids = Group.select( 'groups.id' ).joins(:users).
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where( 'groups_users.user_id = ?', current_user.id ).
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where( 'groups.active = ?', true ).
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map( &:id )
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conditions = [ 'group_id IN (?)', group_ids ]
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else
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if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
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conditions = [ 'customer_id = ?', current_user.id ]
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else
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conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
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end
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end
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# do query
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tickets_all = Ticket.select('DISTINCT(tickets.id)').
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where(conditions).
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where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ).
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joins(:articles).
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limit(limit).
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order('`tickets`.`created_at` DESC')
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# build result list
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tickets = []
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users = {}
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tickets_all.each do |ticket|
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ticket_tmp = Ticket.lookup( :id => ticket.id )
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tickets.push ticket_tmp
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end
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return tickets
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end
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=begin
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list tickets by customer groupd in state categroie open and closed
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result = Ticket.list_by_customer(
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:customer_id => 123,
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:limit => 15, # optional, default 15
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)
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returns
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result = {
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:open => tickets_open,
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:closed => tickets_closed,
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}
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=end
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def self.list_by_customer(data)
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# get closed/open states
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ticket_state_list_open = Ticket::State.by_category( 'open' )
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ticket_state_list_closed = Ticket::State.by_category( 'closed' )
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# get tickets
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tickets_open = Ticket.where(
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:customer_id => data[:customer_id],
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:ticket_state_id => ticket_state_list_open
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).limit( data[:limit] || 15 ).order('created_at DESC')
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tickets_closed = Ticket.where(
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:customer_id => data[:customer_id],
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:ticket_state_id => ticket_state_list_closed
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).limit( data[:limit] || 15 ).order('created_at DESC')
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return {
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:open => tickets_open,
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:closed => tickets_closed,
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}
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end
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private
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def check_generate
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@ -323,10 +96,9 @@ returns
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if !self.owner_id
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self.owner_id = 1
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end
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# if self.customer_id && ( !self.organization_id || self.organization_id.empty? )
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if self.customer_id
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customer = User.find( self.customer_id )
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if self.organization_id != customer.organization_id
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if self.organization_id != customer.organization_id
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self.organization_id = customer.organization_id
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end
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end
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47
app/models/ticket/permission.rb
Normal file
47
app/models/ticket/permission.rb
Normal file
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@ -0,0 +1,47 @@
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# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
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module Ticket::Permission
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=begin
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check if user has access to ticket
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ticket = Ticket.find(123)
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result = ticket.permission( :current_user => User.find(123) )
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returns
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result = true|false
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=end
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def permission (data)
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# check customer
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if data[:current_user].is_role('Customer')
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# access ok if its own ticket
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return true if self.customer_id == data[:current_user].id
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# access ok if its organization ticket
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if data[:current_user].organization_id && self.organization_id
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return true if self.organization_id == data[:current_user].organization_id
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end
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# no access
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return false
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end
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# check agent
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# access if requestor is owner
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return true if self.owner_id == data[:current_user].id
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# access if requestor is in group
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data[:current_user].groups.each {|group|
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return true if self.group.id == group.id
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}
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return false
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end
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end
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170
app/models/ticket/screen_options.rb
Normal file
170
app/models/ticket/screen_options.rb
Normal file
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@ -0,0 +1,170 @@
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# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
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module Ticket::ScreenOptions
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=begin
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list of active agents
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result = Ticket::ScreenOptions.agents()
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returns
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result = [user1, user2]
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=end
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def self.agents
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User.where( :active => true ).joins(:roles).where( 'roles.name' => 'Agent', 'roles.active' => true ).uniq()
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end
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=begin
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list attributes
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result = Ticket::ScreenOptions.attributes_to_change(
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:ticket_id => 123,
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:article_id => 123,
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:ticket => ticket_model,
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)
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returns
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result = {
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:ticket_article_type_id => ticket_article_type_ids,
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:ticket_state_id => ticket_state_ids,
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:ticket_priority_id => ticket_priority_ids,
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:owner_id => owner_ids,
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:group_id => group_ids,
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:group_id__owner_id => groups_users,
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}
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=end
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def self.attributes_to_change(params)
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if params[:ticket_id]
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params[:ticket] = self.find( params[:ticket_id] )
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end
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if params[:article_id]
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params[:article] = self.find( params[:article_id] )
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end
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# get ticket states
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ticket_state_ids = []
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if params[:ticket]
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ticket_state_type = params[:ticket].ticket_state.state_type
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end
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ticket_state_types = ['open', 'closed', 'pending action', 'pending reminder']
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if ticket_state_type && !ticket_state_types.include?(ticket_state_type.name)
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ticket_state_ids.push params[:ticket].ticket_state.id
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end
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ticket_state_types.each {|type|
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ticket_state_type = Ticket::StateType.where( :name => type ).first
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if ticket_state_type
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ticket_state_type.states.each {|ticket_state|
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ticket_state_ids.push ticket_state.id
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}
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end
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}
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# get owner
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owner_ids = []
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if params[:ticket]
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params[:ticket].agent_of_group.each { |user|
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owner_ids.push user.id
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}
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end
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# get group
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group_ids = []
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Group.where( :active => true ).each { |group|
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group_ids.push group.id
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}
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# get group / user relations
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agents = {}
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Ticket::ScreenOptions.agents.each { |user|
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agents[ user.id ] = 1
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}
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groups_users = {}
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group_ids.each {|group_id|
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groups_users[ group_id ] = []
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Group.find( group_id ).users.each {|user|
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next if !agents[ user.id ]
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groups_users[ group_id ].push user.id
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}
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}
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# get priorities
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ticket_priority_ids = []
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Ticket::Priority.where( :active => true ).each { |priority|
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ticket_priority_ids.push priority.id
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}
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ticket_article_type_ids = []
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if params[:ticket]
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ticket_article_types = ['note', 'phone']
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if params[:ticket].group.email_address_id
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ticket_article_types.push 'email'
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end
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ticket_article_types.each {|ticket_article_type_name|
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ticket_article_type = Ticket::Article::Type.lookup( :name => ticket_article_type_name )
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if ticket_article_type
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ticket_article_type_ids.push ticket_article_type.id
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end
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}
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end
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return {
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:ticket_article_type_id => ticket_article_type_ids,
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:ticket_state_id => ticket_state_ids,
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:ticket_priority_id => ticket_priority_ids,
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:owner_id => owner_ids,
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:group_id => group_ids,
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:group_id__owner_id => groups_users,
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}
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end
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=begin
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list tickets by customer groupd in state categroie open and closed
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result = Ticket::ScreenOptions.list_by_customer(
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:customer_id => 123,
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:limit => 15, # optional, default 15
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)
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returns
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result = {
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:open => tickets_open,
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:closed => tickets_closed,
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}
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=end
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def self.list_by_customer(data)
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# get closed/open states
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ticket_state_list_open = Ticket::State.by_category( 'open' )
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ticket_state_list_closed = Ticket::State.by_category( 'closed' )
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# get tickets
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tickets_open = Ticket.where(
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:customer_id => data[:customer_id],
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:ticket_state_id => ticket_state_list_open
|
||||
).limit( data[:limit] || 15 ).order('created_at DESC')
|
||||
|
||||
tickets_closed = Ticket.where(
|
||||
:customer_id => data[:customer_id],
|
||||
:ticket_state_id => ticket_state_list_closed
|
||||
).limit( data[:limit] || 15 ).order('created_at DESC')
|
||||
|
||||
return {
|
||||
:open => tickets_open,
|
||||
:closed => tickets_closed,
|
||||
}
|
||||
end
|
||||
|
||||
end
|
||||
62
app/models/ticket/search.rb
Normal file
62
app/models/ticket/search.rb
Normal file
|
|
@ -0,0 +1,62 @@
|
|||
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
|
||||
|
||||
module Ticket::Search
|
||||
|
||||
=begin
|
||||
|
||||
search tickets
|
||||
|
||||
result = Ticket.search(
|
||||
:current_user => User.find(123),
|
||||
:query => 'search something',
|
||||
:limit => 15,
|
||||
)
|
||||
|
||||
returns
|
||||
|
||||
result = [ticket_model1, ticket_model2]
|
||||
|
||||
=end
|
||||
|
||||
def self.search (params)
|
||||
|
||||
# get params
|
||||
query = params[:query]
|
||||
limit = params[:limit] || 12
|
||||
current_user = params[:current_user]
|
||||
|
||||
conditions = []
|
||||
if current_user.is_role('Agent')
|
||||
group_ids = Group.select( 'groups.id' ).joins(:users).
|
||||
where( 'groups_users.user_id = ?', current_user.id ).
|
||||
where( 'groups.active = ?', true ).
|
||||
map( &:id )
|
||||
conditions = [ 'group_id IN (?)', group_ids ]
|
||||
else
|
||||
if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
|
||||
conditions = [ 'customer_id = ?', current_user.id ]
|
||||
else
|
||||
conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
|
||||
end
|
||||
end
|
||||
|
||||
# do query
|
||||
tickets_all = Ticket.select('DISTINCT(tickets.id)').
|
||||
where(conditions).
|
||||
where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ).
|
||||
joins(:articles).
|
||||
limit(limit).
|
||||
order('`tickets`.`created_at` DESC')
|
||||
|
||||
# build result list
|
||||
tickets = []
|
||||
users = {}
|
||||
tickets_all.each do |ticket|
|
||||
ticket_tmp = Ticket.lookup( :id => ticket.id )
|
||||
tickets.push ticket_tmp
|
||||
end
|
||||
|
||||
return tickets
|
||||
end
|
||||
|
||||
end
|
||||
|
|
@ -433,7 +433,7 @@ class UserState
|
|||
# create_attributes
|
||||
cache_key = @cache_key + '_ticket_create_attributes'
|
||||
if CacheIn.expired(cache_key)
|
||||
ticket_create_attributes = Ticket.attributes_to_change(
|
||||
ticket_create_attributes = Ticket::ScreenOptions.attributes_to_change(
|
||||
:current_user_id => user.id,
|
||||
)
|
||||
ticket_create_attributes_cache = CacheIn.get( cache_key, { :re_expire => true } )
|
||||
|
|
@ -660,7 +660,7 @@ class ClientState
|
|||
group_ids.push group.id
|
||||
}
|
||||
agents = {}
|
||||
Ticket.agents.each { |user|
|
||||
Ticket::ScreenOptions.agents.each { |user|
|
||||
agents[ user.id ] = 1
|
||||
}
|
||||
groups_users = {}
|
||||
|
|
|
|||
Loading…
Reference in a new issue