Split of app/model/ticket.rb to app/model/ticket/subject.rb and app/model/ticketoverview.rb.
This commit is contained in:
Martin Edenhofer
parent
687f7716b4
commit
4c4c1e599f
5 changed files with 342 additions and 327 deletions
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@ -8,7 +8,7 @@ class TicketOverviewsController < ApplicationController
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# get navbar overview data
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if !params[:view]
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result = Ticket.overview(
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result = Ticket::Overview.list(
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:current_user => current_user,
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)
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render :json => result
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@ -17,7 +17,7 @@ class TicketOverviewsController < ApplicationController
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# get real overview data
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if params[:array]
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overview = Ticket.overview(
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overview = Ticket::Overview.list(
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:view => params[:view],
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:current_user => current_user,
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:array => true,
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@ -36,7 +36,7 @@ class TicketOverviewsController < ApplicationController
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}
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return
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end
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overview = Ticket.overview(
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overview = Ticket::Overview.list(
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:view => params[:view],
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# :view_mode => params[:view_mode],
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:current_user => User.find( current_user.id ),
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@ -23,6 +23,7 @@ class Ticket < ApplicationModel
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belongs_to :create_article_sender, :class_name => 'Ticket::Article::Sender'
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include Ticket::Escalation
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include Ticket::Subject
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attr_accessor :callback_loop
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@ -122,7 +123,8 @@ class Ticket < ApplicationModel
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merge tickets
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result = Ticket.find(123).merge_to(
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ticket = Ticket.find(123)
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result = ticket.merge_to(
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:ticket_id => 123,
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)
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@ -171,80 +173,6 @@ returns
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=begin
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build new subject with ticket number in there
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ticket = Ticket.find(123)
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result = ticket.subject_build('some subject')
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returns
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result = "[Ticket#1234567] some subject"
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=end
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def subject_build (subject)
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# clena subject
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subject = self.subject_clean(subject)
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ticket_hook = Setting.get('ticket_hook')
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ticket_hook_divider = Setting.get('ticket_hook_divider')
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# none position
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if Setting.get('ticket_hook_position') == 'none'
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return subject
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end
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# right position
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if Setting.get('ticket_hook_position') == 'right'
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return subject + " [#{ticket_hook}#{ticket_hook_divider}#{self.number}] "
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end
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# left position
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return "[#{ticket_hook}#{ticket_hook_divider}#{self.number}] " + subject
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end
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=begin
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clean subject remove ticket number and other not needed chars
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ticket = Ticket.find(123)
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result = ticket.subject_clean('[Ticket#1234567] some subject')
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returns
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result = "some subject"
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=end
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def subject_clean (subject)
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ticket_hook = Setting.get('ticket_hook')
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ticket_hook_divider = Setting.get('ticket_hook_divider')
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ticket_subject_size = Setting.get('ticket_subject_size')
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# remove all possible ticket hook formats with []
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subject = subject.gsub /\[#{ticket_hook}: #{self.number}\](\s+?|)/, ''
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subject = subject.gsub /\[#{ticket_hook}:#{self.number}\](\s+?|)/, ''
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subject = subject.gsub /\[#{ticket_hook}#{ticket_hook_divider}#{self.number}\](\s+?|)/, ''
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# remove all possible ticket hook formats without []
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subject = subject.gsub /#{ticket_hook}: #{self.number}(\s+?|)/, ''
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subject = subject.gsub /#{ticket_hook}:#{self.number}(\s+?|)/, ''
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subject = subject.gsub /#{ticket_hook}#{ticket_hook_divider}#{self.number}(\s+?|)/, ''
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# remove leading "..:\s" and "..[\d+]:\s" e. g. "Re: " or "Re[5]: "
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subject = subject.gsub /^(..(\[\d+\])?:\s)+/, ''
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# resize subject based on config
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if subject.length > ticket_subject_size.to_i
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subject = subject[ 0, ticket_subject_size.to_i ] + '[...]'
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end
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return subject
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end
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=begin
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check if user has access to ticket
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ticket = Ticket.find(123)
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@ -342,249 +270,6 @@ returns
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return tickets
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end
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=begin
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overview list
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result = Ticket.overview_list(
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:current_user => User.find(123),
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)
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returns
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result = [overview1, overview2]
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=end
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def self.overview_list (data)
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# get customer overviews
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if data[:current_user].is_role('Customer')
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role = data[:current_user].is_role( 'Customer' )
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if data[:current_user].organization_id && data[:current_user].organization.shared
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overviews = Overview.where( :role_id => role.id, :active => true )
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else
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overviews = Overview.where( :role_id => role.id, :organization_shared => false, :active => true )
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end
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return overviews
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end
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# get agent overviews
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role = data[:current_user].is_role( 'Agent' )
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overviews = Overview.where( :role_id => role.id, :active => true )
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return overviews
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end
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=begin
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search tickets
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result = Ticket.overview_list(
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:current_user => User.find(123),
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:view => 'some_view_url',
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)
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returns
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result = {
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:tickets => tickets, # [ticket1, ticket2, ticket3]
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:tickets_count => tickets_count, # count of tickets
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:overview => overview_selected_raw, # overview attributes
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}
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=end
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def self.overview (data)
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overviews = self.overview_list(data)
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# build up attributes hash
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overview_selected = nil
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overview_selected_raw = nil
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overviews.each { |overview|
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# remember selected view
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if data[:view] && data[:view] == overview.link
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overview_selected = overview
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overview_selected_raw = Marshal.load( Marshal.dump(overview.attributes) )
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end
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# replace e.g. 'current_user.id' with current_user.id
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overview.condition.each { |item, value |
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if value && value.class.to_s == 'String'
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parts = value.split( '.', 2 )
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if parts[0] && parts[1] && parts[0] == 'current_user'
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overview.condition[item] = data[:current_user][parts[1].to_sym]
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end
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end
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}
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}
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if data[:view] && !overview_selected
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return
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end
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# sortby
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# prio
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# state
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# group
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# customer
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# order
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# asc
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# desc
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# groupby
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# prio
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# state
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# group
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# customer
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# all = attributes[:myopenassigned]
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# all.merge( { :group_id => groups } )
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# @tickets = Ticket.where(:group_id => groups, attributes[:myopenassigned] ).limit(params[:limit])
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# get only tickets with permissions
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if data[:current_user].is_role('Customer')
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group_ids = Group.select( 'groups.id' ).
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where( 'groups.active = ?', true ).
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map( &:id )
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else
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group_ids = Group.select( 'groups.id' ).joins(:users).
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where( 'groups_users.user_id = ?', [ data[:current_user].id ] ).
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where( 'groups.active = ?', true ).
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map( &:id )
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end
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# overview meta for navbar
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if !overview_selected
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# loop each overview
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result = []
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overviews.each { |overview|
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# get count
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count = Ticket.where( :group_id => group_ids ).where( self._condition( overview.condition ) ).count()
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# get meta info
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all = {
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:name => overview.name,
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:prio => overview.prio,
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:link => overview.link,
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}
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# push to result data
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result.push all.merge( { :count => count } )
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}
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return result
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end
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# get result list
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if data[:array]
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order_by = overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s
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if overview_selected.group_by && !overview_selected.group_by.empty?
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order_by = overview_selected.group_by + '_id, ' + order_by
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end
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tickets = Ticket.select( 'id' ).
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where( :group_id => group_ids ).
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where( self._condition( overview_selected.condition ) ).
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order( order_by ).
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limit( 500 )
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ticket_ids = []
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tickets.each { |ticket|
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ticket_ids.push ticket.id
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}
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tickets_count = Ticket.where( :group_id => group_ids ).
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where( self._condition( overview_selected.condition ) ).
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count()
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return {
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:ticket_list => ticket_ids,
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:tickets_count => tickets_count,
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:overview => overview_selected_raw,
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}
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end
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# get tickets for overview
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data[:start_page] ||= 1
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tickets = Ticket.where( :group_id => group_ids ).
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where( self._condition( overview_selected.condition ) ).
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order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )#.
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# limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] ).
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# offset( overview_selected.view[ data[:view_mode].to_sym ][:per_page].to_i * ( data[:start_page].to_i - 1 ) )
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tickets_count = Ticket.where( :group_id => group_ids ).
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where( self._condition( overview_selected.condition ) ).
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count()
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return {
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:tickets => tickets,
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:tickets_count => tickets_count,
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:overview => overview_selected_raw,
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}
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end
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def self._condition(condition)
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sql = ''
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bind = [nil]
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condition.each {|key, value|
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if sql != ''
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sql += ' AND '
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end
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if value.class == Array
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sql += " #{key} IN (?)"
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bind.push value
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elsif value.class == Hash || value.class == ActiveSupport::HashWithIndifferentAccess
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time = Time.now
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if value['area'] == 'minute'
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if value['direction'] == 'last'
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time -= value['count'].to_i * 60
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else
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time += value['count'].to_i * 60
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end
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elsif value['area'] == 'hour'
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if value['direction'] == 'last'
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time -= value['count'].to_i * 60 * 60
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else
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time += value['count'].to_i * 60 * 60
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end
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elsif value['area'] == 'day'
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if value['direction'] == 'last'
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time -= value['count'].to_i * 60 * 60 * 24
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else
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time += value['count'].to_i * 60 * 60 * 24
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end
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elsif value['area'] == 'month'
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if value['direction'] == 'last'
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time -= value['count'].to_i * 60 * 60 * 24 * 31
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else
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time += value['count'].to_i * 60 * 60 * 24 * 31
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end
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elsif value['area'] == 'year'
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if value['direction'] == 'last'
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time -= value['count'].to_i * 60 * 60 * 24 * 365
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else
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time += value['count'].to_i * 60 * 60 * 24 * 365
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end
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end
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if value['direction'] == 'last'
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sql += " #{key} > ?"
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bind.push time
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else
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sql += " #{key} < ?"
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bind.push time
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end
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else
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sql += " #{key} = ?"
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bind.push value
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end
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}
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bind[0] = sql
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return bind
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end
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=begin
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253
app/models/ticket/overview.rb
Normal file
253
app/models/ticket/overview.rb
Normal file
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@ -0,0 +1,253 @@
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# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
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require 'Overview'
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class Ticket::Overview
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=begin
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all overview by user
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result = Ticket::Overview.all(
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:current_user => User.find(123),
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)
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returns
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result = [overview1, overview2]
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=end
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def self.all (data)
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# get customer overviews
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if data[:current_user].is_role('Customer')
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role = data[:current_user].is_role( 'Customer' )
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if data[:current_user].organization_id && data[:current_user].organization.shared
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overviews = Overview.where( :role_id => role.id, :active => true )
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else
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overviews = Overview.where( :role_id => role.id, :organization_shared => false, :active => true )
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end
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return overviews
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end
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# get agent overviews
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role = data[:current_user].is_role( 'Agent' )
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overviews = Overview.where( :role_id => role.id, :active => true )
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return overviews
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end
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=begin
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selected overview by user
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result = Ticket::Overview.list(
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:current_user => User.find(123),
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:view => 'some_view_url',
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)
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returns
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result = {
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:tickets => tickets, # [ticket1, ticket2, ticket3]
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:tickets_count => tickets_count, # count of tickets
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:overview => overview_selected_raw, # overview attributes
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}
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=end
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def self.list (data)
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overviews = self.all(data)
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# build up attributes hash
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overview_selected = nil
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overview_selected_raw = nil
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overviews.each { |overview|
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# remember selected view
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if data[:view] && data[:view] == overview.link
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overview_selected = overview
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overview_selected_raw = Marshal.load( Marshal.dump(overview.attributes) )
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end
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# replace e.g. 'current_user.id' with current_user.id
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overview.condition.each { |item, value |
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if value && value.class.to_s == 'String'
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parts = value.split( '.', 2 )
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if parts[0] && parts[1] && parts[0] == 'current_user'
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overview.condition[item] = data[:current_user][parts[1].to_sym]
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end
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end
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}
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}
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if data[:view] && !overview_selected
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raise "No such view '#{ data[:view] }'"
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end
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# sortby
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# prio
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# state
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# group
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# customer
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# order
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# asc
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# desc
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# groupby
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# prio
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# state
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# group
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# customer
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# all = attributes[:myopenassigned]
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# all.merge( { :group_id => groups } )
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# @tickets = Ticket.where(:group_id => groups, attributes[:myopenassigned] ).limit(params[:limit])
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# get only tickets with permissions
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if data[:current_user].is_role('Customer')
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group_ids = Group.select( 'groups.id' ).
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where( 'groups.active = ?', true ).
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map( &:id )
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else
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group_ids = Group.select( 'groups.id' ).joins(:users).
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where( 'groups_users.user_id = ?', [ data[:current_user].id ] ).
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where( 'groups.active = ?', true ).
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map( &:id )
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end
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# overview meta for navbar
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if !overview_selected
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# loop each overview
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result = []
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overviews.each { |overview|
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# get count
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count = Ticket.where( :group_id => group_ids ).where( _condition( overview.condition ) ).count()
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# get meta info
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all = {
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:name => overview.name,
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:prio => overview.prio,
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:link => overview.link,
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}
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# push to result data
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result.push all.merge( { :count => count } )
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}
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return result
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end
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# get result list
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if data[:array]
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order_by = overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s
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if overview_selected.group_by && !overview_selected.group_by.empty?
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order_by = overview_selected.group_by + '_id, ' + order_by
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end
|
||||
tickets = Ticket.select( 'id' ).
|
||||
where( :group_id => group_ids ).
|
||||
where( _condition( overview_selected.condition ) ).
|
||||
order( order_by ).
|
||||
limit( 500 )
|
||||
|
||||
ticket_ids = []
|
||||
tickets.each { |ticket|
|
||||
ticket_ids.push ticket.id
|
||||
}
|
||||
|
||||
tickets_count = Ticket.where( :group_id => group_ids ).
|
||||
where( _condition( overview_selected.condition ) ).
|
||||
count()
|
||||
|
||||
return {
|
||||
:ticket_list => ticket_ids,
|
||||
:tickets_count => tickets_count,
|
||||
:overview => overview_selected_raw,
|
||||
}
|
||||
end
|
||||
|
||||
# get tickets for overview
|
||||
data[:start_page] ||= 1
|
||||
tickets = Ticket.where( :group_id => group_ids ).
|
||||
where( _condition( overview_selected.condition ) ).
|
||||
order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )#.
|
||||
# limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] ).
|
||||
# offset( overview_selected.view[ data[:view_mode].to_sym ][:per_page].to_i * ( data[:start_page].to_i - 1 ) )
|
||||
|
||||
tickets_count = Ticket.where( :group_id => group_ids ).
|
||||
where( _condition( overview_selected.condition ) ).
|
||||
count()
|
||||
|
||||
return {
|
||||
:tickets => tickets,
|
||||
:tickets_count => tickets_count,
|
||||
:overview => overview_selected_raw,
|
||||
}
|
||||
|
||||
end
|
||||
|
||||
private
|
||||
def self._condition(condition)
|
||||
sql = ''
|
||||
bind = [nil]
|
||||
condition.each {|key, value|
|
||||
if sql != ''
|
||||
sql += ' AND '
|
||||
end
|
||||
if value.class == Array
|
||||
sql += " #{key} IN (?)"
|
||||
bind.push value
|
||||
elsif value.class == Hash || value.class == ActiveSupport::HashWithIndifferentAccess
|
||||
time = Time.now
|
||||
if value['area'] == 'minute'
|
||||
if value['direction'] == 'last'
|
||||
time -= value['count'].to_i * 60
|
||||
else
|
||||
time += value['count'].to_i * 60
|
||||
end
|
||||
elsif value['area'] == 'hour'
|
||||
if value['direction'] == 'last'
|
||||
time -= value['count'].to_i * 60 * 60
|
||||
else
|
||||
time += value['count'].to_i * 60 * 60
|
||||
end
|
||||
elsif value['area'] == 'day'
|
||||
if value['direction'] == 'last'
|
||||
time -= value['count'].to_i * 60 * 60 * 24
|
||||
else
|
||||
time += value['count'].to_i * 60 * 60 * 24
|
||||
end
|
||||
elsif value['area'] == 'month'
|
||||
if value['direction'] == 'last'
|
||||
time -= value['count'].to_i * 60 * 60 * 24 * 31
|
||||
else
|
||||
time += value['count'].to_i * 60 * 60 * 24 * 31
|
||||
end
|
||||
elsif value['area'] == 'year'
|
||||
if value['direction'] == 'last'
|
||||
time -= value['count'].to_i * 60 * 60 * 24 * 365
|
||||
else
|
||||
time += value['count'].to_i * 60 * 60 * 24 * 365
|
||||
end
|
||||
end
|
||||
if value['direction'] == 'last'
|
||||
sql += " #{key} > ?"
|
||||
bind.push time
|
||||
else
|
||||
sql += " #{key} < ?"
|
||||
bind.push time
|
||||
end
|
||||
else
|
||||
sql += " #{key} = ?"
|
||||
bind.push value
|
||||
end
|
||||
}
|
||||
bind[0] = sql
|
||||
return bind
|
||||
end
|
||||
|
||||
end
|
||||
78
app/models/ticket/subject.rb
Normal file
78
app/models/ticket/subject.rb
Normal file
|
|
@ -0,0 +1,78 @@
|
|||
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
|
||||
|
||||
module Ticket::Subject
|
||||
|
||||
=begin
|
||||
|
||||
build new subject with ticket number in there
|
||||
|
||||
ticket = Ticket.find(123)
|
||||
result = ticket.subject_build('some subject')
|
||||
|
||||
returns
|
||||
|
||||
result = "[Ticket#1234567] some subject"
|
||||
|
||||
=end
|
||||
|
||||
def subject_build (subject)
|
||||
|
||||
# clena subject
|
||||
subject = self.subject_clean(subject)
|
||||
|
||||
ticket_hook = Setting.get('ticket_hook')
|
||||
ticket_hook_divider = Setting.get('ticket_hook_divider')
|
||||
|
||||
# none position
|
||||
if Setting.get('ticket_hook_position') == 'none'
|
||||
return subject
|
||||
end
|
||||
|
||||
# right position
|
||||
if Setting.get('ticket_hook_position') == 'right'
|
||||
return subject + " [#{ticket_hook}#{ticket_hook_divider}#{self.number}] "
|
||||
end
|
||||
|
||||
# left position
|
||||
return "[#{ticket_hook}#{ticket_hook_divider}#{self.number}] " + subject
|
||||
end
|
||||
|
||||
=begin
|
||||
|
||||
clean subject remove ticket number and other not needed chars
|
||||
|
||||
ticket = Ticket.find(123)
|
||||
result = ticket.subject_clean('[Ticket#1234567] some subject')
|
||||
|
||||
returns
|
||||
|
||||
result = "some subject"
|
||||
|
||||
=end
|
||||
|
||||
def subject_clean (subject)
|
||||
ticket_hook = Setting.get('ticket_hook')
|
||||
ticket_hook_divider = Setting.get('ticket_hook_divider')
|
||||
ticket_subject_size = Setting.get('ticket_subject_size')
|
||||
|
||||
# remove all possible ticket hook formats with []
|
||||
subject = subject.gsub /\[#{ticket_hook}: #{self.number}\](\s+?|)/, ''
|
||||
subject = subject.gsub /\[#{ticket_hook}:#{self.number}\](\s+?|)/, ''
|
||||
subject = subject.gsub /\[#{ticket_hook}#{ticket_hook_divider}#{self.number}\](\s+?|)/, ''
|
||||
|
||||
# remove all possible ticket hook formats without []
|
||||
subject = subject.gsub /#{ticket_hook}: #{self.number}(\s+?|)/, ''
|
||||
subject = subject.gsub /#{ticket_hook}:#{self.number}(\s+?|)/, ''
|
||||
subject = subject.gsub /#{ticket_hook}#{ticket_hook_divider}#{self.number}(\s+?|)/, ''
|
||||
|
||||
# remove leading "..:\s" and "..[\d+]:\s" e. g. "Re: " or "Re[5]: "
|
||||
subject = subject.gsub /^(..(\[\d+\])?:\s)+/, ''
|
||||
|
||||
# resize subject based on config
|
||||
if subject.length > ticket_subject_size.to_i
|
||||
subject = subject[ 0, ticket_subject_size.to_i ] + '[...]'
|
||||
end
|
||||
|
||||
return subject
|
||||
end
|
||||
end
|
||||
|
|
@ -395,7 +395,7 @@ class UserState
|
|||
# overview
|
||||
cache_key = @cache_key + '_overview'
|
||||
if CacheIn.expired(cache_key)
|
||||
overview = Ticket.overview(
|
||||
overview = Ticket::Overview.list(
|
||||
:current_user => user,
|
||||
)
|
||||
overview_cache = CacheIn.get( cache_key, { :re_expire => true } )
|
||||
|
|
@ -405,20 +405,19 @@ class UserState
|
|||
# puts overview.inspect
|
||||
# puts '------'
|
||||
# puts overview_cache.inspect
|
||||
CacheIn.set( cache_key, overview, { :expires_in => 3.seconds } )
|
||||
CacheIn.set( cache_key, overview, { :expires_in => 4.seconds } )
|
||||
end
|
||||
end
|
||||
|
||||
# overview lists
|
||||
overviews = Ticket.overview_list(
|
||||
overviews = Ticket::Overview.all(
|
||||
:current_user => user,
|
||||
)
|
||||
overviews.each { |overview|
|
||||
cache_key = @cache_key + '_overview_data_' + overview.link
|
||||
if CacheIn.expired(cache_key)
|
||||
overview_data = Ticket.overview(
|
||||
overview_data = Ticket::Overview.list(
|
||||
:view => overview.link,
|
||||
# :view_mode => params[:view_mode],
|
||||
:current_user => user,
|
||||
:array => true,
|
||||
)
|
||||
|
|
@ -638,7 +637,7 @@ class ClientState
|
|||
end
|
||||
|
||||
# overview_data
|
||||
overviews = Ticket.overview_list(
|
||||
overviews = Ticket::Overview.all(
|
||||
:current_user => user,
|
||||
)
|
||||
overviews.each { |overview|
|
||||
|
|
|
|||
Loading…
Reference in a new issue