diff --git a/app/assets/javascripts/app/controllers/chat.coffee b/app/assets/javascripts/app/controllers/chat.coffee
index 20ddf59bb..a26cbd98f 100644
--- a/app/assets/javascripts/app/controllers/chat.coffee
+++ b/app/assets/javascripts/app/controllers/chat.coffee
@@ -215,7 +215,7 @@ class chatWindow extends App.Controller
       (data) =>
         return if data.session_id isnt @session.session_id
         return if data.self_written
-        @addStatusMessage("#{data.realname} was leaving the conversation")
+        @addStatusMessage("<strong>#{data.realname}</strong> has left the conversation")
         @goOffline()
     )
 
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 880c04aa0..c94330b18 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -7255,7 +7255,7 @@ output {
 }
 
 .chat-message--customer.chat-message--new {
-  font-weight: 500;
+  font-weight: bold;
 }
 
 .chat-message--agent {
diff --git a/lib/sessions/event/chat_session_close.rb b/lib/sessions/event/chat_session_close.rb
index 6827f6a68..306e2c282 100644
--- a/lib/sessions/event/chat_session_close.rb
+++ b/lib/sessions/event/chat_session_close.rb
@@ -21,7 +21,7 @@ class Sessions::Event::ChatSessionClose < Sessions::Event::ChatBase
       }
     end
 
-    realname = 'anonymous'
+    realname = 'Anonymous'
     if @session && @session['id']
       realname = User.find(@session['id']).fullname
     end