Performance: Observing every Overview of each Agent Session doesn't scale well on larger systems (60 Overviews per Agent). With this change only the last 5 used Overviews are checked on every iteration. A full check is still performed ever 60 seconds. This reduces the overall load.

app/assets/javascripts/app/controllers/ticket_overview.coffee

@@ -936,6 +936,10 @@ class Navbar extends App.Controller
         if item.link is @view
           @title item.name, true
 
+    # send first view info
+    if !@view && data && data[0] && data[0].link
+      App.WebSocket.send(event:'ticket_overview_select', data: { view: data[0].link })
+
     # redirect to first view
     if @activeState && !@view && !@vertical
       view = data[0].link
@@ -1037,6 +1041,8 @@ class Table extends App.Controller
     @view_mode = App.LocalStorage.get("mode:#{@view}", @Session.get('id')) || 's'
     console.log 'notice', 'view:', @view, @view_mode
 
+    App.WebSocket.send(event:'ticket_overview_select', data: { view: @view })
+
     # get ticket list
     ticketListShow = []
     for ticket in tickets

app/assets/javascripts/app/controllers/ticket_zoom.coffee

@@ -894,6 +894,10 @@ class App.TicketZoom extends App.Controller
     if macro && macro.ux_flow_next_up
       taskAction = macro.ux_flow_next_up
 
+    nextTicket = undefined
+    if taskAction is 'closeNextInOverview' || taskAction is 'next_from_overview'
+      nextTicket = @getNextTicketInOverview()
+
     # submit changes
     @ajax(
       id: "ticket_update_#{ticket.id}"
@@ -916,8 +920,8 @@ class App.TicketZoom extends App.Controller
           @sidebarWidget.commit()
 
         if taskAction is 'closeNextInOverview' || taskAction is 'next_from_overview'
+          @openTicketInOverview(nextTicket)
           App.Event.trigger('overview:fetch')
-          @taskOpenNextTicketInOverview()
           return
 
         if taskAction is 'closeTab' || taskAction is 'next_task'

app/assets/javascripts/app/lib/mixins/ticket_navigable.coffee

@@ -22,22 +22,40 @@ App.TicketNavigable =
       show:       true
     )
 
+  getNextTicketInOverview: ->
+    return if !@ticket
+    return if !@overview_id
+
+    App.Overview.find(@overview_id).nextTicket(@ticket)
+
+  openTicketInOverview: (nextTicket) ->
+    if nextTicket
+      @taskCloseTicket()
+      @taskLoadTicket(nextTicket.id)
+      return
+
+    @taskCloseTicket(true)
+
   taskOpenNextTicketInOverview: ->
     if !(@overview_id? && @ticket?)
       @taskCloseTicket(true)
       return
-    next_ticket = App.Overview.find(@overview_id).nextTicket(@ticket)
-    if next_ticket
+
+    nextTicket = @getNextTicketInOverview()
+    if nextTicket
       @taskCloseTicket()
-      @taskLoadTicket(next_ticket.id)
+      @taskLoadTicket(nextTicket.id)
       return
+
     @taskCloseTicket(true)
 
   taskCloseTicket: (openNext = false) ->
     App.TaskManager.remove(@taskKey)
     return if !openNext
+
     nextTaskUrl = App.TaskManager.nextTaskUrl()
     if nextTaskUrl
       @navigate nextTaskUrl
       return
+
     @navigate '#'

app/models/ticket/overviews.rb

@@ -7,6 +7,10 @@ all overviews by user
 
   result = Ticket::Overviews.all(current_user: User.find(3))
 
+certain overviews by user
+
+  result = Ticket::Overviews.all(current_user: User.find(3), links: ['all_unassigned', 'my_assigned'])
+
 returns
 
   result = [overview1, overview2]
@@ -15,6 +19,7 @@ returns
 
   def self.all(data)
     current_user = data[:current_user]
+    links        = data[:links]
 
     # get customer overviews
     role_ids = User.joins(:roles).where(users: { id: current_user.id, active: true }, roles: { active: true }).pluck('roles.id')
@@ -23,6 +28,9 @@ returns
       if current_user.organization_id && current_user.organization.shared
         overview_filter.delete(:organization_shared)
       end
+      if links.present?
+        overview_filter[:link] = links
+      end
       overviews = Overview.joins(:roles).left_joins(:users).where(overviews_roles: { role_id: role_ids }, overviews_users: { user_id: nil }, overviews: overview_filter).or(Overview.joins(:roles).left_joins(:users).where(overviews_roles: { role_id: role_ids }, overviews_users: { user_id: current_user.id }, overviews: overview_filter)).distinct('overview.id').order(:prio, :name)
       return overviews
     end
@@ -35,12 +43,21 @@ returns
     if User.where('out_of_office = ? AND out_of_office_start_at <= ? AND out_of_office_end_at >= ? AND out_of_office_replacement_id = ? AND active = ?', true, Time.zone.today, Time.zone.today, current_user.id, true).count.positive?
       overview_filter_not = {}
     end
+    if links.present?
+      overview_filter[:link] = links
+    end
     Overview.joins(:roles).left_joins(:users).where(overviews_roles: { role_id: role_ids }, overviews_users: { user_id: nil }, overviews: overview_filter).or(Overview.joins(:roles).left_joins(:users).where(overviews_roles: { role_id: role_ids }, overviews_users: { user_id: current_user.id }, overviews: overview_filter)).where.not(overview_filter_not).distinct('overview.id').order(:prio, :name)
   end
 
 =begin
 
-  result = Ticket::Overviews.index(User.find(123))
+index of all overviews by user
+
+  result = Ticket::Overviews.index(User.find(3))
+
+index of certain overviews by user
+
+  result = Ticket::Overviews.index(User.find(3), ['all_unassigned', 'my_assigned'])
 
 returns
 
@@ -75,9 +92,10 @@ returns
 
 =end
 
-  def self.index(user)
+  def self.index(user, links = nil)
     overviews = Ticket::Overviews.all(
       current_user: user,
+      links:        links,
     )
     return [] if overviews.blank?
 

config/environments/development.rb

@@ -12,21 +12,17 @@ Rails.application.configure do
   # Show full error reports.
   config.consider_all_requests_local = true
 
-  # Commented out to ensure using file cache store as described in config/application.rb
   # Enable/disable caching. By default caching is disabled.
   # Run rails dev:cache to toggle caching.
-  # if Rails.root.join('tmp', 'caching-dev.txt').exist?
-  #   config.action_controller.perform_caching = true
-  #
-  #   config.cache_store = :memory_store
-  #   config.public_file_server.headers = {
-  #     'Cache-Control' => "public, max-age=#{2.days.to_i}"
-  #   }
-  # else
-  #   config.action_controller.perform_caching = false
-  #
-  #   config.cache_store = :null_store
-  # end
+  if Rails.root.join('tmp', 'caching-dev.txt').exist?
+    config.action_controller.perform_caching = true
+
+    config.public_file_server.headers = {
+      'Cache-Control' => "public, max-age=#{2.days.to_i}"
+    }
+  else
+    config.action_controller.perform_caching = false
+  end
 
   # Store uploaded files on the local file system (see config/storage.yml for options)
   # config.active_storage.service = :local

lib/sessions/backend/ticket_overview_list.rb

@@ -4,31 +4,82 @@ class Sessions::Backend::TicketOverviewList < Sessions::Backend::Base
     Cache.write("TicketOverviewPull::#{user_id}", { needed: true })
   end
 
-  def initialize(user, asset_lookup, client = nil, client_id = nil, ttl = 8)
+  def initialize(user, asset_lookup, client = nil, client_id = nil, ttl = 7)
     @user                 = user
     @client               = client
     @client_id            = client_id
     @ttl                  = ttl
     @asset_lookup         = asset_lookup
-    @last_change          = nil
+    @last_index_lists     = nil
     @last_overview        = {}
     @last_overview_change = nil
     @last_ticket_change   = nil
+    @last_full_fetch      = nil
+  end
+
+  def self.overview_history_append(overview, user_id)
+    key = "TicketOverviewHistory::#{user_id}"
+    history = Cache.get(key) || []
+
+    history.prepend overview
+    history.uniq!
+    if history.count > 4
+      history.pop
+    end
+
+    Cache.write(key, history)
+  end
+
+  def self.overview_history_get(user_id)
+    Cache.get("TicketOverviewHistory::#{user_id}")
   end
 
   def load
 
     # get whole collection
+    index_and_lists = nil
+    local_overview_changed = overview_changed?
+    if !@last_index_lists || !@last_full_fetch || @last_full_fetch < (Time.zone.now.to_i - 60) || local_overview_changed
+
+      # check if min one ticket has changed
+      return if !ticket_changed?(true) && !local_overview_changed
+
       index_and_lists  = Ticket::Overviews.index(@user)
+      @last_full_fetch = Time.zone.now.to_i
+    else
+
+      # check if min one ticket has changed
+      return if !ticket_changed? && !local_overview_changed
+
+      index_and_lists_local = Ticket::Overviews.index(@user, Sessions::Backend::TicketOverviewList.overview_history_get(@user.id))
+
+      # compare index_and_lists_local to index_and_lists_local
+      # return if no changes
+
+      index_and_lists = []
+      @last_index_lists.each do |last_index|
+        found_in_particular_index = false
+        index_and_lists_local.each do |local_index|
+          next if local_index[:overview][:id] != last_index[:overview][:id]
+
+          index_and_lists.push local_index
+          found_in_particular_index = true
+          break
+        end
+        next if found_in_particular_index == true
+
+        index_and_lists.push last_index
+      end
+    end
 
     # no data exists
     return if index_and_lists.blank?
 
     # no change exists
-    return if @last_change == index_and_lists
+    return if @last_index_lists == index_and_lists
 
     # remember last state
-    @last_change = index_and_lists
+    @last_index_lists = index_and_lists
 
     index_and_lists
   end
@@ -36,6 +87,12 @@ class Sessions::Backend::TicketOverviewList < Sessions::Backend::Base
   def local_to_run?
     return false if !@time_now
 
+    return true if pull_overview?
+
+    false
+  end
+
+  def pull_overview?
     result = Cache.get("TicketOverviewPull::#{@user.id}")
     Cache.delete("TicketOverviewPull::#{@user.id}") if result
     return true if result
@@ -48,14 +105,6 @@ class Sessions::Backend::TicketOverviewList < Sessions::Backend::Base
 
     @time_now = Time.zone.now.to_i
 
-    # check if min one ticket or overview has changed
-    last_overview_change = Overview.latest_change
-    last_ticket_change = Ticket.latest_change
-    return if last_ticket_change == @last_ticket_change && last_overview_change == @last_overview_change
-
-    @last_overview_change = last_overview_change
-    @last_ticket_change = last_ticket_change
-
     # load current data
     index_and_lists = load
     return if !index_and_lists
@@ -134,4 +183,26 @@ class Sessions::Backend::TicketOverviewList < Sessions::Backend::Base
     nil
   end
 
+  def overview_changed?
+
+    # check if min one overview has changed
+    last_overview_change = Overview.latest_change
+    return false if last_overview_change == @last_overview_change
+
+    @last_overview_change = last_overview_change
+
+    true
+  end
+
+  def ticket_changed?(reset = false)
+
+    # check if min one ticket has changed
+    last_ticket_change = Ticket.latest_change
+    return false if last_ticket_change == @last_ticket_change
+
+    @last_ticket_change = last_ticket_change if reset
+
+    true
+  end
+
 end

lib/sessions/event/ticket_overview_select.rb

@@ -0,0 +1,23 @@
+class Sessions::Event::TicketOverviewSelect < Sessions::Event::Base
+
+=begin
+
+Event module to serve spool messages and send them to new client connection.
+
+To execute this manually, just paste the following into the browser console
+
+  App.WebSocket.send({event:'spool'})
+
+=end
+
+  def run
+    return if @payload['data'].blank?
+    return if @payload['data']['view'].blank?
+    return if @session['id'].blank?
+
+    Sessions::Backend::TicketOverviewList.overview_history_append(@payload['data']['view'], @session['id'])
+
+    nil
+  end
+
+end

spec/lib/sessions/backend/ticket_overview_list_spec.rb

@@ -82,14 +82,14 @@ RSpec.describe Sessions::Backend::TicketOverviewList do
         let!(:first_call) { collection.push }
 
         it 'returns nil' do
-          expect(collection.push).to be(nil)
+          expect(collection.push).to eq(nil)
         end
 
         context 'even after the TTL has passed' do
           before { travel(ttl + 1) }
 
           it 'returns nil' do
-            expect(collection.push).to be(nil)
+            expect(collection.push).to eq(nil)
           end
         end
 
@@ -97,7 +97,7 @@ RSpec.describe Sessions::Backend::TicketOverviewList do
           before { described_class.reset(admin.id) }
 
           it 'returns nil' do
-            expect(collection.push).to be(nil)
+            expect(collection.push).to eq(nil)
           end
         end
       end
@@ -108,14 +108,14 @@ RSpec.describe Sessions::Backend::TicketOverviewList do
 
         context 'before the TTL has passed' do
           it 'returns nil' do
-            expect(collection.push).to be(nil)
+            expect(collection.push).to eq(nil)
           end
 
           context 'after .reset with the user’s id' do
             before { described_class.reset(admin.id) }
 
             it 'returns nil because no ticket and no overview has changed' do
-              expect(collection.push).to be nil
+              expect(collection.push).to eq(nil)
             end
           end
         end
@@ -124,7 +124,7 @@ RSpec.describe Sessions::Backend::TicketOverviewList do
           before { travel(ttl + 1) }
 
           it 'returns an empty result' do
-            expect(collection.push).to eq nil
+            expect(collection.push).to eq(nil)
           end
         end
 
@@ -132,7 +132,7 @@ RSpec.describe Sessions::Backend::TicketOverviewList do
           before { travel(2.hours + 1.second) }
 
           it 'returns an empty result' do
-            expect(collection.push).to eq nil
+            expect(collection.push).to eq(nil)
           end
         end
       end

test/browser/agent_ticket_link_test.rb

@@ -101,6 +101,35 @@ class AgentTicketLinkTest < TestCase
       css:     '.content.active .ticketLinks',
       value:   ticket2[:title],
     )
+
+    # cleanup
+    ticket_open_by_search(
+      browser: browser2,
+      number:  ticket1[:number],
+    )
+    sleep 1
+
+    ticket_update(
+      browser: browser2,
+      data:    {
+        state: 'closed',
+      }
+    )
+
+    tasks_close_all()
+
+    ticket_open_by_search(
+      browser: browser2,
+      number:  ticket2[:number],
+    )
+    sleep 1
+
+    ticket_update(
+      browser: browser2,
+      data:    {
+        state: 'closed',
+      }
+    )
   end
 
 end

test/browser/agent_ticket_macro_test.rb

@@ -15,7 +15,7 @@ class AgentTicketMacroTest < TestCase
       data: {
         customer: 'nico',
         group:    'Users',
-        title:    'some subject - macro "Close & Tag as Spam" default',
+        title:    'macro "Close & Tag as Spam" default',
         body:     'some body - macro "Close & Tag as Spam" default',
       },
     )
@@ -66,7 +66,7 @@ class AgentTicketMacroTest < TestCase
       data: {
         customer: 'nico',
         group:    'Users',
-        title:    "some subject - macro #{macro_name}",
+        title:    "macro #{macro_name}",
         body:     "some body - macro #{macro_name}",
       },
     )
@@ -105,7 +105,7 @@ class AgentTicketMacroTest < TestCase
       data: {
         customer: 'nico',
         group:    'Users',
-        title:    "some subject - macro #{macro_name}",
+        title:    "macro #{macro_name}",
         body:     "some body - macro #{macro_name}",
       },
     )
@@ -134,7 +134,7 @@ class AgentTicketMacroTest < TestCase
       ux_flow_next_up: ux_flow_next_up,
     )
 
-    title_prefix = "some subject - macro #{macro_name}"
+    title_prefix = "macro #{macro_name}"
     ticket1      = ticket_create(
       data: {
         customer: 'nico',

test/browser/agent_ticket_overview_tab_test.rb

@@ -45,7 +45,6 @@ class AgentTicketOverviewTabTest < TestCase
     #  js: '$(".content.active .sidebar").css("display", "block")',
     #)
     #click(text: 'Unassigned & Open')
-    sleep 8 # till overview is rendered
 
     ticket_open_by_overview(
       number: ticket1[:number],
@@ -63,9 +62,10 @@ class AgentTicketOverviewTabTest < TestCase
       task_type: 'closeNextInOverview', # default: stayOnTab / possible: closeTab, closeNextInOverview, stayOnTab
     )
 
-    match(
+    watch_for(
       css:     '.tasks .task.is-active',
       value:   "overview tab test #2 - #{title}",
+      timeout: 8,
     )
 
     assert_equal(1, @browser.find_elements(css: '.tasks .task').count)

test/browser_test_helper.rb

@@ -2721,6 +2721,8 @@ wait untill text in selector disabppears
       end
     else
       6.times do
+
+        # prefere find_elements ofer find_element because of exception handling
         element = instance.find_elements(partial_link_text: params[:number])[0]
         break if element
 
@@ -2733,7 +2735,7 @@ wait untill text in selector disabppears
     end
     element.click
     sleep 1
-    number = instance.find_elements(css: '.content.active .ticketZoom-header .ticket-number')[0].text
+    number = instance.find_element(css: '.content.active .ticketZoom-header .ticket-number').text
     if !number.match?(/#{params[:number]}/)
       screenshot(browser: instance, comment: 'ticket_open_by_overview_open_failed_failed')
       raise "unable to open ticket #{params[:number]}!"