Added two new categories.
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1 changed files with 9 additions and 1 deletions
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@ -9,7 +9,7 @@ class Ticket::State < ApplicationModel
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list tickets by customer
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states = Ticket::State.by_category('open') # open|closed
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states = Ticket::State.by_category('open') # open|closed|work_on|pending_reminder
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returns:
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@ -22,6 +22,14 @@ returns:
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return Ticket::State.where(
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state_type_id: Ticket::StateType.where( name: ['new', 'open', 'pending reminder', 'pending action'] )
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)
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elsif category == 'pending_reminder'
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return Ticket::State.where(
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state_type_id: Ticket::StateType.where( name: ['pending reminder'] )
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)
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elsif category == 'work_on'
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return Ticket::State.where(
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state_type_id: Ticket::StateType.where( name: ['new', 'open'] )
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)
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elsif category == 'closed'
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return Ticket::State.where(
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state_type_id: Ticket::StateType.where( name: ['closed'] )
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