diff --git a/app/assets/javascripts/app/controllers/getting_started.js.coffee b/app/assets/javascripts/app/controllers/getting_started.js.coffee
index 8d76bdcc0..87b375439 100644
--- a/app/assets/javascripts/app/controllers/getting_started.js.coffee
+++ b/app/assets/javascripts/app/controllers/getting_started.js.coffee
@@ -287,6 +287,11 @@ class Base extends App.ControllerContent
           @navigate '#import/' + data.import_backend
           return
 
+        # import config options
+        if data.config
+          for key, value of data.config
+            App.Config.set(key, value)
+
         # render page
         @render()
     )
diff --git a/app/assets/javascripts/app/controllers/layout_ref.js.coffee b/app/assets/javascripts/app/controllers/layout_ref.js.coffee
index 55616d440..3cc9b34e4 100644
--- a/app/assets/javascripts/app/controllers/layout_ref.js.coffee
+++ b/app/assets/javascripts/app/controllers/layout_ref.js.coffee
@@ -375,7 +375,7 @@ class LayoutRefCommunicationReply extends App.ControllerContent
     for i in [0..100]
       setTimeout @updateUploadProgress, i*duration/100 , i
 
-    setTimeout (=> 
+    setTimeout (=>
       callback()
       @renderAttachment(fileName, fileSize)
     ), duration
@@ -584,7 +584,7 @@ class ImportWizard extends App.ControllerWizard
     @render()
 
     # wait 500 ms after the last user input before we check the link
-    @otrsLink.on 'input', _.debounce(@checkOtrsLink, 600) 
+    @otrsLink.on 'input', _.debounce(@checkOtrsLink, 600)
 
   checkOtrsLink: (e) =>
     if @otrsLink.val() is ""
@@ -852,14 +852,14 @@ class highlightRef extends App.ControllerContent
   # containing the offsets and the highlight classes
   #
   # we have to check how it works with having open several tickets – it might break
-  # 
+  #
   # if classes can be changed in the admin interface
   # we have to watch out to not end up with empty highlight classes
   storeHighlights: ->
     localStorage['highlights'] = @highlighter.serialize()
 
   # the colors is set via css classes (can't do it inline with rangy)
-  # thus we have to create a stylesheet if the colors 
+  # thus we have to create a stylesheet if the colors
   # can be changed in the admin interface
   addClassApplier: (entry) ->
     @highlighter.addClassApplier rangy.createCssClassApplier(@highlightClassPrefix + entry.name)
@@ -884,7 +884,7 @@ class highlightRef extends App.ControllerContent
 
   activate: ->
     selection = rangy.getSelection()
-    # if there's already something selected, 
+    # if there's already something selected,
     # don't go into highlight mode
     # just toggle the selected
     if !selection.isCollapsed
@@ -914,10 +914,10 @@ class highlightRef extends App.ControllerContent
   onMouseUp: (e) =>
     @toggleHighlightAtSelection $(e.currentTarget).closest @articles.selector
 
-  # 
+  #
   # toggle Highlight
   # ================
-  # 
+  #
   # - only works when the selection starts and ends inside an article
   # - clears highlights in selection
   # - or highlights the selection
@@ -931,7 +931,7 @@ class highlightRef extends App.ControllerContent
     else
       @highlighter.highlightSelection @highlightClass,
         selection: selection
-        containerElementId: article.get(0).id    
+        containerElementId: article.get(0).id
 
       # remove selection
       selection.removeAllRanges()
@@ -1096,7 +1096,7 @@ class cluesRef extends App.ControllerContent
 
   showWindow: =>
     @modalWindow.velocity
-      properties: 
+      properties:
         scale: [1, 0.2]
         opacity: [1, 0]
       options:
@@ -1105,7 +1105,7 @@ class cluesRef extends App.ControllerContent
 
   hideWindow: (callback) =>
     @modalWindow.velocity
-      properties: 
+      properties:
         scale: [0.2, 1]
         opacity: 0
       options:
@@ -1131,7 +1131,7 @@ class cluesRef extends App.ControllerContent
       if target.right + modal.width <= maxWidth
         left = target.right
         position = 'right'
-      else 
+      else
         # place left
         left = target.left - modal.width
         position = 'left'
@@ -1208,7 +1208,7 @@ class cluesRef extends App.ControllerContent
   getVisibleBoundingBox: (el) ->
     ###
 
-      getBoundingClientRect doesn't take 
+      getBoundingClientRect doesn't take
       absolute-positioned child nodes into account
 
     ###
@@ -1412,7 +1412,7 @@ class schedulersRef extends App.ControllerContent
     switch items.length
       when 1 then return items[0]
       when 2 then return "#{ items[0] } and #{ items[1] }"
-      else 
+      else
         return "#{ items.slice(0, -1).join(', ') } and #{ items[items.length-1] }"
 
 App.Config.set( 'layout_ref/schedulers', schedulersRef, 'Routes' )
@@ -1431,11 +1431,22 @@ class InputsRef extends App.ControllerContent
     # selectable search
     searchableSelectObject = new App.SearchableSelect
       attribute:
-        name: 'project-name'
-        id: 'project-name-123'
+        name:        'project-name'
+        id:          'project-name-123'
         placeholder: 'Enter Project Name'
-        options: [{"value":0,"name":"Apple"},{"value":1,"name":"Microsoft","selected":true},{"value":2,"name":"Google"},{"value":3,"name":"Deutsche Bahn"},{"value":4,"name":"Sparkasse"},{"value":5,"name":"Deutsche Post"},{"value":6,"name":"Mitfahrzentrale"},{"value":7,"name":"Starbucks"},{"value":8,"name":"Mac Donalds"},{"value":9,"name":"Flixbus"},{"value":10,"name":"Betahaus"},{"value":11,"name":"Bruno Banani"},{"value":12,"name":"Alpina"},{"value":13,"name":"Samsung"},{"value":14,"name":"ChariTea"},{"value":15,"name":"fritz-kola"},{"value":16,"name":"Vitamin Water"},{"value":17,"name":"Znuny"},{"value":18,"name":"Max & Moritz"}]
-    @$('.searchableSelectPlaceholder').replaceWith( searchableSelectObject.el )
+        options:     [{"value":0,"name":"Apple"},{"value":1,"name":"Microsoft","selected":true},{"value":2,"name":"Google"},{"value":3,"name":"Deutsche Bahn"},{"value":4,"name":"Sparkasse"},{"value":5,"name":"Deutsche Post"},{"value":6,"name":"Mitfahrzentrale"},{"value":7,"name":"Starbucks"},{"value":8,"name":"Mac Donalds"},{"value":9,"name":"Flixbus"},{"value":10,"name":"Betahaus"},{"value":11,"name":"Bruno Banani"},{"value":12,"name":"Alpina"},{"value":13,"name":"Samsung"},{"value":14,"name":"ChariTea"},{"value":15,"name":"fritz-kola"},{"value":16,"name":"Vitamin Water"},{"value":17,"name":"Znuny"},{"value":18,"name":"Max & Moritz"}]
+    @$('.searchableSelectPlaceholder').replaceWith( searchableSelectObject.element() )
+
+    # selectable search
+    searchableAjaxSelectObject = new App.SearchableAjaxSelect
+      attribute:
+        name:        'user'
+        id:          'user-123'
+        placeholder: 'Enter User'
+        limt:        10
+        object:      'User'
+
+    @$('.searchableAjaxSelectPlaceholder').replaceWith( searchableAjaxSelectObject.element() )
 
     # time and timeframe
     @$('.time').timepicker()
@@ -1515,7 +1526,7 @@ class calendarSubscriptionsRef extends App.ControllerContent
     switch items.length
       when 1 then return items[0]
       when 2 then return "#{ items[0] } and #{ items[1] }"
-      else 
+      else
         return "#{ items.slice(0, -1).join(', ') } and #{ items[items.length-1] }"
 
 
diff --git a/app/assets/javascripts/app/controllers/navigation.js.coffee b/app/assets/javascripts/app/controllers/navigation.js.coffee
index 084e82b8f..56fc6dac4 100644
--- a/app/assets/javascripts/app/controllers/navigation.js.coffee
+++ b/app/assets/javascripts/app/controllers/navigation.js.coffee
@@ -166,35 +166,17 @@ class App.Navigation extends App.ControllerWidgetPermanent
               area.result = []
               for id in area.ids
                 ticket = App.Ticket.find( id )
-                data =
-                  display:    "##{ticket.number} - #{ticket.title}"
-                  id:         ticket.id
-                  class:      "level-#{ticket.level()} ticket-popover"
-                  url:        ticket.uiUrl()
-                  iconClass:  "priority"
-                area.result.push data
+                area.result.push ticket.searchResultAttributes()
             else if area.name is 'User'
               area.result = []
               for id in area.ids
                 user = App.User.find( id )
-                data =
-                  display:    "#{user.displayName()}"
-                  id:         user.id
-                  class:      "user user-popover"
-                  url:        user.uiUrl()
-                  iconClass:  "user"
-                area.result.push data
+                area.result.push user.searchResultAttributes()
             else if area.name is 'Organization'
               area.result = []
               for id in area.ids
                 organization = App.Organization.find( id )
-                data =
-                  display:    "#{organization.displayName()}"
-                  id:         organization.id
-                  class:      "organization organization-popover"
-                  url:        organization.uiUrl()
-                  iconClass:  "organization"
-                area.result.push data
+                area.result.push organization.searchResultAttributes()
 
           @renderResult(result)
 
diff --git a/app/assets/javascripts/app/lib/app_post/searchable_select.js.coffee b/app/assets/javascripts/app/lib/app_post/searchable_select.js.coffee
index 9eae1d37c..3cbfc62fa 100644
--- a/app/assets/javascripts/app/lib/app_post/searchable_select.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/searchable_select.js.coffee
@@ -26,7 +26,6 @@ class App.SearchableSelect extends Spine.Controller
     @render()
 
   render: ->
-    console.log "options", @options
     firstSelected = _.find @options.attribute.options, (option) -> option.selected
 
     if firstSelected
diff --git a/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee b/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee
index 4c13dc901..995abb241 100644
--- a/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee
@@ -14,7 +14,7 @@ class App.UserOrganizationAutocompletion extends App.Controller
     @key = Math.floor( Math.random() * 999999 ).toString()
 
     if !@attribute.source
-      @attribute.source = @apiPath + '/search_user_org'
+      @attribute.source = @apiPath + '/search/user-organization'
     @build()
 
   element: =>
@@ -114,6 +114,10 @@ class App.UserOrganizationAutocompletion extends App.Controller
           item = ''
           @close()
 
+        # if tab / close recipientList
+        if e.keyCode is 9
+          @close()
+
         # ignore arrow keys
         if e.keyCode is 37
           return
diff --git a/app/assets/javascripts/app/lib/app_post/utils.js.coffee b/app/assets/javascripts/app/lib/app_post/utils.js.coffee
index a3096c1bc..064d7bf6a 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.js.coffee
@@ -100,47 +100,62 @@ class App.Utils
 
   # textWithoutTags = App.Utils.htmlRemoveTags( html )
   @htmlRemoveTags: (html) ->
+    htmlTmp = $( '<div>' + html.html() + '</div>' )
+
+    # remove comments
+    @_removeComments( htmlTmp )
+
+    # remove work markup
+    htmlTmp = @_removeWordMarkup( htmlTmp )
 
     # remove tags, keep content
-    html.find('div, span, p, li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, textarea, font, address, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6').replaceWith( ->
+    htmlTmp.find('div, span, p, li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, textarea, font, address, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6').replaceWith( ->
       $(@).contents()
     )
 
     # remove tags & content
-    html.find('div, span, p, li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, textarea, font, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6, br, hr, img, input, select, button, style, applet, canvas, script, frame, iframe').remove()
+    htmlTmp.find('div, span, p, li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, textarea, font, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6, br, hr, img, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe').remove()
 
-    html
+    html.html(htmlTmp)
 
   # htmlOnlyWithRichtext = App.Utils.htmlRemoveRichtext( html )
   @htmlRemoveRichtext: (html) ->
+    htmlTmp = $( '<div>' + html.html() + '</div>' )
 
     # remove comments
-    @_removeComments( html )
+    @_removeComments( htmlTmp )
 
     # remove style and class
-    @_removeAttributes( html )
+    @_removeAttributes( htmlTmp )
+
+    # remove work markup
+    htmlTmp = @_removeWordMarkup( htmlTmp )
 
     # remove tags, keep content
-    html.find('li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, textarea, font, address, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6').replaceWith( ->
+    htmlTmp.find('li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, textarea, font, address, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6').replaceWith( ->
       $(@).contents()
     )
 
     # remove tags & content
-    html.find('li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, textarea, font, address, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6, hr, img, input, select, button, style, applet, canvas, script, frame, iframe').remove()
+    htmlTmp.find('li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, textarea, font, address, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6, hr, img, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe').remove()
 
-    html
+    html.html(htmlTmp)
 
   # cleanHtmlWithRichText = App.Utils.htmlCleanup( html )
   @htmlCleanup: (html) ->
+    htmlTmp = $( '<div>' + html.html() + '</div>' )
 
     # remove comments
-    @_removeComments( html )
+    @_removeComments( htmlTmp )
 
     # remove style and class
-    @_removeAttributes( html )
+    @_removeAttributes( htmlTmp )
+
+    # remove work markup
+    htmlTmp = @_removeWordMarkup( htmlTmp )
 
     # remove tags, keep content
-    html.find('a, font, small, time').replaceWith( ->
+    htmlTmp.find('a, font, small, time').replaceWith( ->
       $(@).contents()
     )
 
@@ -148,31 +163,32 @@ class App.Utils
     # New type of the tag
     replacementTag = 'div';
 
-    # Replace all a tags with the type of replacementTag
-    html.find('h1, h2, h3, h4, h5, h6, textarea').each( ->
+    # Replace all x tags with the type of replacementTag
+    htmlTmp.find('h1, h2, h3, h4, h5, h6, textarea').each( ->
       outer = this.outerHTML;
 
       # Replace opening tag
-      regex = new RegExp('<' + this.tagName, 'i');
-      newTag = outer.replace(regex, '<' + replacementTag);
+      regex = new RegExp('<' + this.tagName, 'i')
+      newTag = outer.replace(regex, '<' + replacementTag)
 
       # Replace closing tag
-      regex = new RegExp('</' + this.tagName, 'i');
-      newTag = newTag.replace(regex, '</' + replacementTag);
+      regex = new RegExp('</' + this.tagName, 'i')
+      newTag = newTag.replace(regex, '</' + replacementTag)
 
-      $(@).replaceWith(newTag);
+      $(@).replaceWith(newTag)
     )
 
     # remove tags & content
-    html.find('form, font, hr, img, input, select, button, style, applet, canvas, script, frame, iframe').remove()
+    htmlTmp.find('form, font, hr, img, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe').remove()
 
-    html
+    html.html(htmlTmp)
 
   @_removeAttributes: (html) ->
-    html.find('div, span, p, li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, h1, h2, h3, h4, h5, h6')
+    html.find('*')
       .removeAttr( 'style' )
       .removeAttr( 'class' )
       .removeAttr( 'title' )
+      .removeAttr( 'lang' )
     html
 
   @_removeComments: (html) ->
@@ -182,6 +198,14 @@ class App.Utils
     )
     html
 
+  @_removeWordMarkup: (html) ->
+    htmlTmp = html.get(0).outerHTML
+    regex = new RegExp('<(/w|w)\:[A-Za-z]{3}>')
+    htmlTmp = htmlTmp.replace(regex, '')
+    regex = new RegExp('<(/o|o)\:[A-Za-z]{1}>')
+    htmlTmp = htmlTmp.replace(regex, '')
+    $(htmlTmp)
+
   # signatureNeeded = App.Utils.signatureCheck( message, signature )
   @signatureCheck: (message, signature) ->
     messageText   = $( '<div>' + message + '</div>' ).text().trim()
diff --git a/app/assets/javascripts/app/lib/app_post/z_searchable_ajax_select.js.coffee b/app/assets/javascripts/app/lib/app_post/z_searchable_ajax_select.js.coffee
index 1ef08cd5e..3abaf241b 100644
--- a/app/assets/javascripts/app/lib/app_post/z_searchable_ajax_select.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/z_searchable_ajax_select.js.coffee
@@ -3,12 +3,81 @@ class App.SearchableAjaxSelect extends App.SearchableSelect
   onInput: (event) =>
     super
 
-    # send ajax request @query
+    # convert requested object
+    # e.g. Ticket to ticket or AnotherObject to another_object
+    objectString = underscored( @options.attribute.object )
 
-  onAjaxResponse: (data) =>
+    # create common accessors
+    @apiPath = App.Config.get('api_path')
+
+    # create cache and cache key
+    @searchResultCache = @searchResultCache || {}
+
+    @cacheKey = "#{objectString}+#{@query}"
+
+    # use cache for search result
+    if @searchResultCache[@cacheKey]
+      return @onAjaxResponse( @searchResultCache[@cacheKey] )
+
+    # add timout for loader icon
+    clearTimeout @loaderTimeoutId
+    @loaderTimeoutId = setTimeout @showLoader, 1000
+
+    # start search request and update options
+    App.Ajax.request(
+      id:   @options.attribute.id
+      type: 'GET'
+      url:  "#{@apiPath}/search/#{objectString}"
+      data:
+        query: @query
+        limit: @options.attribute.limit
+      processData: true
+      success:     @onAjaxResponse
+    )
+
+  onAjaxResponse: (data, status, xhr) =>
+
+    # clear timout and remove loader icon
+    clearTimeout @loaderTimeoutId
+    @el.removeClass('is-loading')
+
+    # cache search result
+    @searchResultCache[@cacheKey] = data
+
+    # load assets
+    App.Collection.loadAssets( data.assets )
+
+    # get options from search result
+    options = []
+    for object in data.result
+      if object.type is 'Ticket'
+        ticket = App.Ticket.find( object.id )
+        data =
+          name:  "##{ticket.number} - #{ticket.title}"
+          value: ticket.id
+        options.push data
+      else if object.type is 'User'
+        user = App.User.find( object.id )
+        data =
+          name:  "#{user.displayName()}"
+          value: user.id
+        options.push data
+      else if object.type is 'Organization'
+        organization = App.Organization.find( object.id )
+        data =
+          name:  "#{organization.displayName()}"
+          value: organization.id
+        options.push data
+
+    # fill template with gathered options
     @optionsList.html App.view('generic/searchable_select_options')
-      options: data
+      options: options
 
+    # refresh elements
     @refreshElements()
 
-    @filterByQuery @query
\ No newline at end of file
+    # execute filter
+    @filterByQuery @query
+
+  showLoader: =>
+    @el.addClass('is-loading')
diff --git a/app/assets/javascripts/app/models/organization.js.coffee b/app/assets/javascripts/app/models/organization.js.coffee
index 1748a4b76..68a60be0e 100644
--- a/app/assets/javascripts/app/models/organization.js.coffee
+++ b/app/assets/javascripts/app/models/organization.js.coffee
@@ -30,3 +30,10 @@ class App.Organization extends App.Model
           user = App.User.find( user_id )
           data['members'].push user
     data
+
+  searchResultAttributes: ->
+    display:    "#{@displayName()}"
+    id:         @id
+    class:      "organization organization-popover"
+    url:        @uiUrl()
+    iconClass:  "organization"
\ No newline at end of file
diff --git a/app/assets/javascripts/app/models/ticket.js.coffee b/app/assets/javascripts/app/models/ticket.js.coffee
index c941a3963..e87e0f3f3 100644
--- a/app/assets/javascripts/app/models/ticket.js.coffee
+++ b/app/assets/javascripts/app/models/ticket.js.coffee
@@ -50,4 +50,10 @@ class App.Ticket extends App.Model
   iconActivity: (user) ->
     if @owner_id == user.id
       return 'important'
-    ''
\ No newline at end of file
+    ''
+  searchResultAttributes: ->
+    display:    "##{@number} - #{@title}"
+    id:         @id
+    class:      "level-#{@level()} ticket-popover"
+    url:        @uiUrl()
+    iconClass:  "priority"
diff --git a/app/assets/javascripts/app/models/user.js.coffee b/app/assets/javascripts/app/models/user.js.coffee
index a37b09397..cedbf80c4 100644
--- a/app/assets/javascripts/app/models/user.js.coffee
+++ b/app/assets/javascripts/app/models/user.js.coffee
@@ -119,3 +119,10 @@ class App.User extends App.Model
           data['groups'].push group
 
     data
+
+  searchResultAttributes: ->
+    display:    "#{@displayName()}"
+    id:         @id
+    class:      "user user-popover"
+    url:        @uiUrl()
+    iconClass:  "user"
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/generic/searchable_select_options.jst.eco b/app/assets/javascripts/app/views/generic/searchable_select_options.jst.eco
index d255b2be6..bf6cf3fc2 100644
--- a/app/assets/javascripts/app/views/generic/searchable_select_options.jst.eco
+++ b/app/assets/javascripts/app/views/generic/searchable_select_options.jst.eco
@@ -1,3 +1,5 @@
-<% for option in @options: %>
-  <li role="presentation" class="js-option" data-value="<%= option.value %>"><%= option.name %>
+<% if @options: %>
+  <% for option in @options: %>
+    <li role="presentation" class="js-option" data-value="<%= option.value %>"><%= option.name %>
+  <% end %>
 <% end %>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/layout_ref/inputs.jst.eco b/app/assets/javascripts/app/views/layout_ref/inputs.jst.eco
index efa165875..fff57ff2b 100644
--- a/app/assets/javascripts/app/views/layout_ref/inputs.jst.eco
+++ b/app/assets/javascripts/app/views/layout_ref/inputs.jst.eco
@@ -66,6 +66,10 @@
       <div class="searchableSelectPlaceholder"></div>
     </div>
 
+    <div class="select form-group">
+      <label for="b">Users (searchable ajax)</label>
+      <div class="searchableAjaxSelectPlaceholder"></div>
+    </div>
 
     <h2>Checkbox</h2>
     <div class="checkbox form-group">
diff --git a/app/assets/javascripts/application.js b/app/assets/javascripts/application.js
index ca08f0c53..b68c7c063 100644
--- a/app/assets/javascripts/application.js
+++ b/app/assets/javascripts/application.js
@@ -155,7 +155,7 @@ function clone(item, full) {
 function clone2(item) {
     if (!item) { return item; } // null, undefined values check
 
-    var types = [ Number, String, Boolean ], 
+    var types = [ Number, String, Boolean ],
         result;
 
     // normalizing primitives if someone did new String('aaa'), or new Number('444');
@@ -168,13 +168,13 @@ function clone2(item) {
     if (typeof result == "undefined") {
         if (Object.prototype.toString.call( item ) === "[object Array]") {
             result = [];
-            item.forEach(function(child, index, array) { 
+            item.forEach(function(child, index, array) {
                 result[index] = clone( child );
             });
         } else if (typeof item == "object") {
             // testing that this is DOM
             if (item.nodeType && typeof item.cloneNode == "function") {
-                var result = item.cloneNode( true );    
+                var result = item.cloneNode( true );
             } else if (!item.prototype) { // check that this is a literal
                 if (item instanceof Date) {
                     result = new Date(item);
@@ -203,6 +203,11 @@ function clone2(item) {
     return result;
 }
 
+// taken from https://github.com/epeli/underscore.string/blob/master/underscored.js
+function underscored (str) {
+  return str.trim().replace(/([a-z\d])([A-Z]+)/g, '$1_$2').replace(/[-\s]+/g, '_').toLowerCase();
+}
+
 jQuery.event.special.remove = {
   remove: function(e) {
     if (e.handler) e.handler();
diff --git a/app/controllers/getting_started_controller.rb b/app/controllers/getting_started_controller.rb
index 4147f56df..e99b07c79 100644
--- a/app/controllers/getting_started_controller.rb
+++ b/app/controllers/getting_started_controller.rb
@@ -977,8 +977,15 @@ curl http://localhost/api/v1/getting_started -v -u #{login}:#{password}
       system_online_service: Setting.get('system_online_service'),
       addresses: addresses,
       groups: groups,
+      config: config_to_update,
     }
     true
   end
 
+  def config_to_update
+    {
+      product_logo: Setting.get('product_logo')
+    }
+  end
+
 end
diff --git a/app/controllers/search_controller.rb b/app/controllers/search_controller.rb
index 3d2e79fc1..2b8469e8d 100644
--- a/app/controllers/search_controller.rb
+++ b/app/controllers/search_controller.rb
@@ -3,8 +3,9 @@
 class SearchController < ApplicationController
   before_action :authentication_check
 
-  # GET /api/v1/search_user_org
-  def search_user_org
+  # GET|POST /api/v1/search/:objects
+
+  def search_generic
 
     # enable search only for agents and admins
     if !current_user.role?(Z_ROLENAME_AGENT) && !current_user.role?(Z_ROLENAME_ADMIN)
@@ -16,47 +17,59 @@ class SearchController < ApplicationController
     query = params[:query]
     limit = params[:limit] || 10
 
+    # convert objects string into array of class names
+    # e.g. user-ticket-another_object = %w( User Ticket AnotherObject )
+    objects = params[:objects].split('-').map(&:camelize)
+    search_tickets = objects.delete('Ticket')
+
     # try search index backend
     assets = {}
     result = []
     if SearchIndexBackend.enabled?
-      items = SearchIndexBackend.search( query, limit, %w(User Organization) )
+      items = SearchIndexBackend.search( query, limit, objects )
       items.each { |item|
         require item[:type].to_filename
         record = Kernel.const_get( item[:type] ).find( item[:id] )
         assets = record.assets(assets)
         result.push item
       }
+
+      # do ticket query by Ticket class to handle ticket permissions
+      if search_tickets
+        tickets = Ticket.search(
+          query: query,
+          limit: limit,
+          current_user: current_user,
+        )
+        tickets.each do |ticket|
+          assets = ticket.assets(assets)
+          item = {
+            id: ticket.id,
+            type: 'Ticket',
+          }
+          result.push item
+        end
+      end
     else
+
       # do query
-      users = User.search(
-        query: query,
-        limit: limit,
-        current_user: current_user,
-      )
-      users.each do |user|
-        item = {
-          id: user.id,
-          type: user.class.to_s
-        }
-        result.push item
-        assets = user.assets(assets)
-      end
+      objects.each { |object|
 
-      organizations = Organization.search(
-        query: query,
-        limit: limit,
-        current_user: current_user,
-      )
+        found_objects = object.constantize.search(
+          query:        query,
+          limit:        limit,
+          current_user: current_user,
+        )
 
-      organizations.each do |organization|
-        item = {
-          id: organization.id,
-          type: organization.class.to_s
-        }
-        result.push item
-        assets = organization.assets(assets)
-      end
+        found_objects.each do |found_object|
+          item = {
+            id:   found_object.id,
+            type: found_object.class.to_s
+          }
+          result.push item
+          assets = found_object.assets(assets)
+        end
+      }
     end
 
     render json: {
@@ -68,64 +81,74 @@ class SearchController < ApplicationController
   # GET /api/v1/search
   def search
 
-    # build result list
-    tickets = Ticket.search(
-      limit: params[:limit],
-      query: params[:term],
-      current_user: current_user,
-    )
-    assets = {}
-    ticket_result = []
-    tickets.each do |ticket|
-      assets = ticket.assets(assets)
-      ticket_result.push ticket.id
-    end
+    # get params
+    query = params[:term]
+    limit = params[:limit] || 10
 
-    # do query
-    users = User.search(
-      query: params[:term],
-      limit: params[:limit],
-      current_user: current_user,
-    )
-    user_result = []
-    users.each do |user|
-      user_result.push user.id
-      assets = user.assets(assets)
-    end
+    assets  = {}
+    result  = []
+    objects = %w( Ticket User Organization )
+    if SearchIndexBackend.enabled?
 
-    organizations = Organization.search(
-      query: params[:term],
-      limit: params[:limit],
-      current_user: current_user,
-    )
+      # to ticket search in serparate call
+      objects.delete('Ticket')
 
-    organization_result = []
-    organizations.each do |organization|
-      organization_result.push organization.id
-      assets = organization.assets(assets)
-    end
+      # to query search index backend (excluse tickets here, see below)
+      found_objects = {}
+      items = SearchIndexBackend.search( query, limit, objects )
+      items.each { |item|
+        require item[:type].to_filename
+        record = Kernel.const_get( item[:type] ).find( item[:id] )
+        assets = record.assets(assets)
 
-    result = []
-    if ticket_result[0]
-      data = {
-        name: 'Ticket',
-        ids: ticket_result,
+        found_objects[ item[:type] ] ||= []
+        found_objects[ item[:type] ].push item[:id]
       }
-      result.push data
-    end
-    if user_result[0]
-      data = {
-        name: 'User',
-        ids: user_result,
+
+      # do ticket query by Ticket class to handle ticket permissions
+      tickets = Ticket.search(
+        query: query,
+        limit: limit,
+        current_user: current_user,
+      )
+      tickets.each do |ticket|
+        found_objects[ 'Ticket' ] ||= []
+        found_objects[ 'Ticket' ].push ticket.id
+      end
+
+      # generate whole result
+      found_objects.each { |object, object_ids|
+
+        data = {
+          name: object,
+          ids:  object_ids,
+        }
+        result.push data
       }
-      result.push data
-    end
-    if organization_result[0]
-      data = {
-        name: 'Organization',
-        ids: organization_result,
+    else
+
+      objects.each { |object|
+
+        found_objects = object.constantize.search(
+          query:        query,
+          limit:        limit,
+          current_user: current_user,
+        )
+
+        object_ids = []
+        found_objects.each do |found_object|
+          object_ids.push found_object.id
+          assets = found_object.assets(assets)
+        end
+
+        next if object_ids.empty?
+
+        data = {
+          name: object,
+          ids:  object_ids,
+        }
+        result.push data
       }
-      result.push data
     end
 
     # return result
diff --git a/config/routes/search.rb b/config/routes/search.rb
index 827cd97db..44eed8c42 100644
--- a/config/routes/search.rb
+++ b/config/routes/search.rb
@@ -2,9 +2,8 @@ Zammad::Application.routes.draw do
   api_path = Rails.configuration.api_path
 
   # search
-  match api_path + '/search',        	  to: 'search#search', via: [:get, :post]
-
-  # search_user_org
-  match api_path + '/search_user_org',  to: 'search#search_user_org', via: [:get, :post]
+  match api_path + '/search',           to: 'search#search', via: [:get, :post]
 
+  # search_generic
+  match api_path + '/search/:objects',  to: 'search#search_generic', via: [:get, :post]
 end
diff --git a/lib/import/otrs.rb b/lib/import/otrs.rb
index fa66476f7..c0156671f 100644
--- a/lib/import/otrs.rb
+++ b/lib/import/otrs.rb
@@ -1116,7 +1116,7 @@ module Import::OTRS
       }
 
       # check if customer already exists
-      user_old = User.where( login: user_new[:login] ).first
+      user_old = User.where( login: user_new[:login].downcase ).first
 
       # create / update agent
       if user_old
@@ -1304,9 +1304,9 @@ module Import::OTRS
       end
     end
 
-    user = User.where( email: email ).first
+    user = User.where( email: email.downcase ).first
     if !user
-      user = User.where( login: email ).first
+      user = User.where( login: email.downcase ).first
     end
     if !user
       begin
@@ -1334,7 +1334,7 @@ module Import::OTRS
         )
       rescue ActiveRecord::RecordNotUnique
         log "User #{email} was handled by another thread, taking this."
-        user = User.find_by( login: email )
+        user = User.find_by( login: email.downcase )
         if !user
           log "User #{email} wasn't created sleep and retry."
           sleep rand 3
diff --git a/lib/static_assets.rb b/lib/static_assets.rb
index 981368bee..2ce877a28 100644
--- a/lib/static_assets.rb
+++ b/lib/static_assets.rb
@@ -45,6 +45,7 @@ returns
       preferences: {
         'Content-Type' => content_type
       },
+      created_by_id: 1,
     )
     filename(file)
   end
@@ -91,6 +92,7 @@ returns
       preferences: {
         'Content-Type' => content_type
       },
+      created_by_id: 1,
     )
     StaticAssets.sync
     filename(file)
@@ -142,6 +144,10 @@ generate filename based on Store model
       extention = '.jpg'
     elsif file.preferences['Content-Type'] =~ /png/i
       extention = '.png'
+    elsif file.preferences['Content-Type'] =~ /gif/i
+      extention = '.gif'
+    elsif file.preferences['Content-Type'] =~ /svg/i
+      extention = '.svg'
     end
     "#{hash}#{extention}"
   end
diff --git a/public/assets/tests/html-utils.js b/public/assets/tests/html-utils.js
index 18e42afc1..b603ee1b0 100644
--- a/public/assets/tests/html-utils.js
+++ b/public/assets/tests/html-utils.js
@@ -212,43 +212,47 @@ test( "htmlEscape", function() {
 test( "htmlRemoveTags", function() {
 
   var source = "<div>test</div>"
-  var should = "test"
+  var should = "<div>test</div>"
   var result = App.Utils.htmlRemoveTags( $(source) )
   equal( result.html(), should, source )
 
+  source = "<div>test<!-- some comment --></div>"
+  should = "<div>test</div>"
+  result = App.Utils.htmlRemoveTags( $(source) )
+  equal( result.html(), should, source )
+
   source = "<a href=\"some_link\">some link to somewhere</a>"
-  should = "some link to somewhere"
+  should = "<div>some link to somewhere</div>"
   result = App.Utils.htmlRemoveTags( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><a href=\"some_link\">some link to somewhere</a></div>"
-  should = "some link to somewhere"
+  should = "<div>some link to somewhere</div>"
   result = App.Utils.htmlRemoveTags( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><a href=\"some_link\">some link to somewhere</a><input value=\"should not be shown\"></div>"
-  should = "some link to somewhere"
+  should = "<div>some link to somewhere</div>"
   result = App.Utils.htmlRemoveTags( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><a href=\"some_link\">some link to somewhere</a> <div><hr></div> <span>123</span> <img src=\"some_image\"/></div>"
-  should = "some link to somewhere  123 "
+  should = "<div>some link to somewhere  123 </div>"
   result = App.Utils.htmlRemoveTags( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><form class=\"xxx\">test 123</form></div>"
-  should = "test 123"
+  should = "<div>test 123</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><textarea class=\"xxx\">test 123</textarea></div>"
-  should = "test 123"
+  should = "<div>test 123</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><font size=\"3\" color=\"red\">This is some text!</font></div>"
-  //should = "<div>This is some text!</div>"
-  should = "This is some text!"
+  should = "<div>This is some text!</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 });
@@ -257,145 +261,147 @@ test( "htmlRemoveTags", function() {
 test( "htmlRemoveRichtext", function() {
 
   var source = "<div><!--test comment--><a href=\"test\">test</a></div>"
-  var should = "test"
+  var should = "<div>test</div>"
   var result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
+  source = "<div><!--[if !supportLists]--><span lang=\"DE\">1.1.1<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span><!--[endif]--><span lang=\"DE\">Description</span></div>"
+  should = "<div><span>1.1.1<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span><span>Description</span></div>"
+  result = App.Utils.htmlRemoveRichtext( $(source) )
+  equal( result.html(), should, source )
+
   source = "<a href=\"some_link\">some link to somewhere</a>"
-  should = "some link to somewhere"
+  should = "<div>some link to somewhere</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><a href=\"some_link\"></a> test </div>"
-  should = " test "
+  should = "<div> test </div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><b></b> test </div>"
-  should = " test "
+  should = "<div> test </div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><div><b></b> test </div></div>"
-  should = "<div> test </div>"
+  should = "<div><div> test </div></div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><div><b></b> test <input value=\"should not be shown\"></div></div>"
-  should = "<div> test </div>"
+  should = "<div><div> test </div></div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><div><b></b> test </div><span>123</span></div>"
-  should = "<div> test </div><span>123</span>"
+  should = "<div><div> test </div><span>123</span></div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
-  source = "<div><div class=\"xxx\"><b></b> test </div></div>"
-  should = "<div> test </div>"
+  source = "<div><div class=\"xxx\" title=\"some title\" lang=\"en\"><b></b> test </div></div>"
+  should = "<div><div> test </div></div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><textarea class=\"xxx\"> test </textarea></div>"
-  //should = "<div> test </div>"
-  should = " test "
+  should = "<div> test </div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><br></div>"
-  should = "<br>"
-  result = App.Utils.htmlRemoveRichtext( $(source) )
-  equal( result.html(), should, source )
-
-  source = "<div><div class=\"xxx\"><br></div></div>"
   should = "<div><br></div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
+  source = "<div><div class=\"xxx\"><br></div></div>"
+  should = "<div><div><br></div></div>"
+  result = App.Utils.htmlRemoveRichtext( $(source) )
+  equal( result.html(), should, source )
+
   source = "<div><form class=\"xxx\">test 123</form></div>"
-  //should = "<div>test 123</div>"
-  should = "test 123"
+  should = "<div>test 123</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><font size=\"3\" color=\"red\">This is some text!</font></div>"
-  //should = "<div>This is some text!</div>"
-  should = "This is some text!"
+  should = "<div>This is some text!</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
-
 });
 
 // htmlCleanup
 test( "htmlCleanup", function() {
 
   var source = "<div><!--test comment--><a href=\"test\">test</a></div>"
-  var should = "test"
+  var should = "<div>test</div>"
   var result = App.Utils.htmlCleanup( $(source) )
   equal( result.html(), should, source )
 
   source = "<a href=\"some_link\">some link to somewhere</a>"
-  should = "some link to somewhere"
-  result = App.Utils.htmlCleanup( $(source) )
-  equal( result.html(), should, source )
-
-  source = "<div><h1>some link to somewhere</h1></a>"
+  //should = "some link to somewhere"
   should = "<div>some link to somewhere</div>"
   result = App.Utils.htmlCleanup( $(source) )
   equal( result.html(), should, source )
 
+  source = "<div><h1>some link to somewhere</h1></div>"
+  should = "<div><div>some link to somewhere</div></div>"
+  result = App.Utils.htmlCleanup( $(source) )
+  equal( result.html(), should, source )
+
   source = "<div><small>some link to somewhere</small></a>"
-  //should = "<div>some link to somewhere</div>"
-  should = "some link to somewhere"
+  should = "<div>some link to somewhere</div>"
   result = App.Utils.htmlCleanup( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><time>some link to somewhere</time></a>"
-  //should = "<div>some link to somewhere</div>"
-  should = "some link to somewhere"
+  should = "<div>some link to somewhere</div>"
   result = App.Utils.htmlCleanup( $(source) )
   equal( result.html(), should, source )
 
-  source = "<div><h1>some link to somewhere</h1><p><hr></p></div>"
-  should = "<div>some link to somewhere</div><p></p><p></p>"
+  source = "<div><h1>some h1 for somewhere</h1><p><hr></p></div>"
+  should = "<div><div>some h1 for somewhere</div><p></p><p></p></div>"
   result = App.Utils.htmlCleanup( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><br></div>"
-  should = "<br>"
+  should = "<div><br></div>"
   result = App.Utils.htmlCleanup( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><div class=\"xxx\"><br></div></div>"
-  should = "<div><br></div>"
+  should = "<div><div><br></div></div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><form class=\"xxx\">test 123</form></div>"
   //should = "<div>test 123<br></div>"
-  should = "test 123"
+  should = "<div>test 123</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><form class=\"xxx\">test 123</form> some other value</div>"
-  //should = "<div>ttest 123 some other value</div>"
-  should = "test 123 some other value"
+  should = "<div>test 123 some other value</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><form class=\"xxx\">test 123</form> some other value<input value=\"should not be shown\"></div>"
-  //should = "<div>test 123 some other value</div>"
-  should = "test 123 some other value"
+  should = "<div>test 123 some other value</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
   source = "<div><font size=\"3\" color=\"red\">This is some text!</font></div>"
-  //should = "<div>This is some text!</div>"
-  should = "This is some text!"
+  should = "<div>This is some text!</div>"
   result = App.Utils.htmlRemoveRichtext( $(source) )
   equal( result.html(), should, source )
 
+  source = "<div><p>some link to somewhere from word<w:sdt>abc</w:sdt></p><o:p></o:p></a>"
+  should = "<div><p>some link to somewhere from wordabc</p></div>"
+  result = App.Utils.htmlCleanup( $(source) )
+  equal( result.html(), should, source )
+
 });
 
 // wrap