diff --git a/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee b/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
index 3fa4725e0..999881ae5 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
@@ -364,6 +364,19 @@ class App.UiElement.ticket_perform_action
       meta: meta || {}
     ))
     notificationElement.find('.js-recipient select').replaceWith(selection)
+
+    visibilitySelection = App.UiElement.select.render(
+      name: "#{name}::internal"
+      multiple: false
+      null: false
+      options: { true: 'internal', false: 'public' }
+      value: meta.internal || 'false'
+      class: 'form-control--small'
+      translate: true
+    )
+
+    notificationElement.find('.js-internal').html(visibilitySelection)
+
     notificationElement.find('.js-body div[contenteditable="true"]').ce(
       mode: 'richtext'
       placeholder: 'message'
diff --git a/app/assets/javascripts/app/views/generic/ticket_perform_action/notification.jst.eco b/app/assets/javascripts/app/views/generic/ticket_perform_action/notification.jst.eco
index d81224181..4871b4b18 100644
--- a/app/assets/javascripts/app/views/generic/ticket_perform_action/notification.jst.eco
+++ b/app/assets/javascripts/app/views/generic/ticket_perform_action/notification.jst.eco
@@ -1,4 +1,5 @@
 <div class="flex">
+  <div class="js-internal"></div>
   <div class="controls js-recipient u-positionOrigin">
     <select></select>
     <%- @Icon('arrow-down', 'dropdown-arrow') %>
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index cfd11bfde..fda7cfc83 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -1481,7 +1481,7 @@ result
       subject:       subject,
       content_type:  'text/html',
       body:          body,
-      internal:      false,
+      internal:      value['internal'] || false, # default to public if value was not set
       sender:        Ticket::Article::Sender.find_by(name: 'System'),
       type:          Ticket::Article::Type.find_by(name: 'email'),
       preferences:   {
@@ -1569,7 +1569,7 @@ result
       subject:       'SMS notification',
       to:            sms_recipients_to,
       body:          body,
-      internal:      true,
+      internal:      value['internal'] || false, # default to public if value was not set
       sender:        Ticket::Article::Sender.find_by(name: 'System'),
       type:          Ticket::Article::Type.find_by(name: 'sms'),
       preferences:   {
diff --git a/public/assets/tests/form_extended.js b/public/assets/tests/form_extended.js
index 6e88b8a08..badcce98e 100644
--- a/public/assets/tests/form_extended.js
+++ b/public/assets/tests/form_extended.js
@@ -407,6 +407,7 @@ test('form checks', function() {
         recipient: 'ticket_customer',
         subject: 'some subject',
         body: "some<br>\nbody",
+        internal: 'false'
       },
     },
   }
@@ -479,6 +480,7 @@ test('form checks', function() {
         recipient: 'ticket_customer',
         subject: 'some subject',
         body: "some<br>\nbody",
+        internal: 'false'
       },
     },
   }
@@ -539,6 +541,7 @@ test('form checks', function() {
         recipient: 'ticket_customer',
         subject: 'some subject',
         body: "some<br>\nbody",
+        internal: 'false',
       },
     },
   }
@@ -651,6 +654,7 @@ test('form checks', function() {
         recipient: 'ticket_owner',
         subject: 'some subject',
         body: 'lala',
+        internal: 'false'
       },
     },
   }
@@ -671,6 +675,7 @@ test('form checks', function() {
         recipient: 'ticket_customer',
         subject: 'some subject',
         body: "some<br>\nbody",
+        internal: 'false'
       },
     },
   }
@@ -699,6 +704,7 @@ test('form checks', function() {
         recipient: 'ticket_customer',
         subject: 'some subject',
         body: "some<br>\nbody",
+        internal: 'false',
       },
     },
   }
@@ -718,6 +724,7 @@ test('form checks', function() {
         recipient: 'ticket_customer',
         subject: 'some subject',
         body: "some<br>\nbody",
+        internal: 'false'
       },
     },
   } 
@@ -745,6 +752,7 @@ test('form checks', function() {
         recipient: 'ticket_customer',
         subject: 'some subject',
         body: "some<br>\nbody",
+        internal: 'false'
       },
     },
   }
diff --git a/public/assets/tests/form_ticket_perform_action.js b/public/assets/tests/form_ticket_perform_action.js
index 3ffa674e2..3c8045e02 100644
--- a/public/assets/tests/form_ticket_perform_action.js
+++ b/public/assets/tests/form_ticket_perform_action.js
@@ -49,6 +49,7 @@ test( "ticket_perform_action check", function() {
       },
       'notification.email': {
         body: 'some body',
+        internal: 'false',
         recipient: ['ticket_owner', 'ticket_customer'],
         subject: 'some subject'
       },
@@ -100,6 +101,7 @@ test( "ticket_perform_action check", function() {
     ticket_perform_action2: {
       'notification.email': {
         body: 'some body',
+        internal: 'false',
         recipient: ['ticket_owner', 'ticket_customer'],
         subject: 'some subject'
       },
@@ -135,6 +137,7 @@ test( "ticket_perform_action check", function() {
     ticket_perform_action2: {
       'notification.email': {
         body: 'some body',
+        internal: 'false',
         recipient: ['ticket_owner', 'ticket_customer'],
         subject: 'some subject'
       },
@@ -148,6 +151,7 @@ test( "ticket_perform_action check", function() {
     ticket_perform_action3: {
       'notification.email': {
         body: 'some body',
+        internal: 'false',
         recipient: 'ticket_owner',
         subject: 'some subject'
       },
@@ -171,6 +175,7 @@ test( "ticket_perform_action check", function() {
     ticket_perform_action2: {
       'notification.email': {
         body: 'some body',
+        internal: 'false',
         recipient: 'ticket_customer',
         subject: 'some subject'
       },
@@ -184,6 +189,7 @@ test( "ticket_perform_action check", function() {
     ticket_perform_action3: {
       'notification.email': {
         body: 'some body',
+        internal: 'false',
         recipient: 'ticket_owner',
         subject: 'some subject'
       },
@@ -194,4 +200,88 @@ test( "ticket_perform_action check", function() {
   }
   deepEqual(params, test_params, 'form param check')
 
+  // set notification to internal
+  $('[data-attribute-name="ticket_perform_action2"] .js-internal select').val('true').trigger('change')
+
+  params = App.ControllerForm.params(el)
+  test_params = {
+    ticket_perform_action1: {
+      'ticket.state_id': {
+        value: '2'
+      }
+    },
+    ticket_perform_action2: {
+      'notification.email': {
+        body: 'some body',
+        internal: 'true',
+        recipient: 'ticket_customer',
+        subject: 'some subject'
+      },
+      'ticket.priority_id': {
+        value: '2'
+      },
+      'ticket.state_id': {
+        value: '1'
+      },
+    },
+    ticket_perform_action3: {
+      'notification.email': {
+        body: 'some body',
+        internal: 'false',
+        recipient: 'ticket_owner',
+        subject: 'some subject'
+      },
+      'ticket.state_id': {
+        value: '3'
+      }
+    }
+  }
+  deepEqual(params, test_params, 'form param check')
+});
+
+// Test for backwards compatibility after issue is fixed https://github.com/zammad/zammad/issues/2782
+test( "ticket_perform_action backwards check after issue #2782", function() {
+  $('#forms').append('<hr><h1>ticket_perform_action check</h1><form id="form2"></form>')
+
+  var el = $('#form2')
+
+  var defaults = {
+    ticket_perform_action5: {
+      'notification.email': {
+        body: 'some body',
+        recipient: ['ticket_owner', 'ticket_customer'],
+        subject: 'some subject'
+      },
+    },
+  }
+
+  new App.ControllerForm({
+    el:        el,
+    model:     {
+      configure_attributes: [
+        {
+          name:    'ticket_perform_action5',
+          display: 'TicketPerformAction5',
+          tag:     'ticket_perform_action',
+          null:    true,
+        },
+      ]
+    },
+    params: defaults,
+    autofocus: true
+  })
+
+  var params = App.ControllerForm.params(el)
+  var test_params = {
+    ticket_perform_action5: {
+      'notification.email': {
+        body: 'some body',
+        internal: 'false',
+        recipient: ['ticket_owner', 'ticket_customer'],
+        subject: 'some subject'
+      },
+    }
+  }
+
+  deepEqual(params, test_params, 'form param check')
 });
diff --git a/spec/models/ticket_spec.rb b/spec/models/ticket_spec.rb
index 0be3fe940..c37a1a148 100644
--- a/spec/models/ticket_spec.rb
+++ b/spec/models/ticket_spec.rb
@@ -210,6 +210,95 @@ RSpec.describe Ticket, type: :model do
           end
         end
       end
+
+      context 'with a notification trigger' do
+        # https://github.com/zammad/zammad/issues/2782
+        #
+        # Notification triggers should log notification as private or public
+        # according to given configuration
+        let(:user) { create(:admin_user, mobile: '+37061010000') }
+
+        before { ticket.group.users << user }
+
+        let(:perform) do
+          {
+            notification_key => {
+              body:      'Old programmers never die. They just branch to a new address.',
+              recipient: 'ticket_agents',
+              subject:   'Old programmers never die. They just branch to a new address.'
+            }
+          }.deep_merge(additional_options).deep_stringify_keys
+        end
+
+        let(:notification_key) { "notification.#{notification_type}" }
+
+        shared_examples 'verify log visibility status' do
+          shared_examples 'notification trigger' do
+            it 'adds Ticket::Article' do
+              expect { ticket.perform_changes(perform, 'trigger', ticket, user) }
+                .to change { ticket.articles.count }.by(1)
+            end
+
+            it 'new Ticket::Article visibility reflects setting' do
+              ticket.perform_changes(perform, 'trigger', ticket, User.first)
+              new_article = ticket.articles.reload.last
+              expect(new_article.internal).to be target_internal_value
+            end
+          end
+
+          context 'when set to private' do
+            let(:additional_options) do
+              {
+                notification_key => {
+                  internal: true
+                }
+              }
+            end
+
+            let(:target_internal_value) { true }
+
+            it_behaves_like 'notification trigger'
+          end
+
+          context 'when set to internal' do
+            let(:additional_options) do
+              {
+                notification_key => {
+                  internal: false
+                }
+              }
+            end
+
+            let(:target_internal_value) { false }
+
+            it_behaves_like 'notification trigger'
+          end
+
+          context 'when no selection was made' do # ensure previously created triggers default to public
+            let(:additional_options) do
+              {}
+            end
+
+            let(:target_internal_value) { false }
+
+            it_behaves_like 'notification trigger'
+          end
+        end
+
+        context 'dispatching email' do
+          let(:notification_type) { :email }
+
+          include_examples 'verify log visibility status'
+        end
+
+        context 'dispatching SMS' do
+          let(:notification_type) { :sms }
+
+          before { create(:channel, area: 'Sms::Notification') }
+
+          include_examples 'verify log visibility status'
+        end
+      end
     end
 
     describe '#access?' do