diff --git a/app/models/ticket/escalation.rb b/app/models/ticket/escalation.rb
index 0baa27a2b..89d8a2371 100644
--- a/app/models/ticket/escalation.rb
+++ b/app/models/ticket/escalation.rb
@@ -253,7 +253,7 @@ returns
 
       # check if time need to be counted
       counted = true
-      if history_item['value_from'] == 'pending'
+      if history_item['value_from'] == 'pending reminder'
         counted = false
       elsif history_item['value_from'] == 'close'
         counted = false
@@ -268,7 +268,7 @@ returns
       end
       total_time = total_time + diff
 
-      if history_item['value_to'] == 'pending'
+      if history_item['value_to'] == 'pending reminder'
         last_state_is_pending = true
       else
         last_state_is_pending = false
diff --git a/test/unit/ticket_sla_test.rb b/test/unit/ticket_sla_test.rb
index f044f2861..3bc302787 100644
--- a/test/unit/ticket_sla_test.rb
+++ b/test/unit/ticket_sla_test.rb
@@ -495,7 +495,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :id_to             => 3,
       :id_from           => 2,
       :value_from        => 'open',
-      :value_to          => 'pending',
+      :value_to          => 'pending reminder',
       :created_by_id     => 1,
       :created_at        => '2013-06-04 10:00:00 UTC',
       :updated_at        => '2013-06-04 10:00:00 UTC',
@@ -509,7 +509,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :o_id              => ticket.id,
       :id_to             => 2,
       :id_from           => 3,
-      :value_from        => 'pending',
+      :value_from        => 'pending reminder',
       :value_to          => 'open',
       :created_by_id     => 1,
       :created_at        => '2013-06-04 10:30:00 UTC',
@@ -582,7 +582,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :title         => 'some title äöüß3',
       :group         => Group.lookup( :name => 'Users'),
       :customer_id   => 2,
-      :state         => Ticket::State.lookup( :name => 'pending' ),
+      :state         => Ticket::State.lookup( :name => 'pending reminder' ),
       :priority      => Ticket::Priority.lookup( :name => '2 normal' ),
       :created_at    => '2013-06-04 09:00:00 UTC',
       :updated_at    => '2013-06-04 09:00:00 UTC',
@@ -600,7 +600,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :o_id              => ticket.id,
       :id_to             => 4,
       :id_from           => 3,
-      :value_from        => 'pending',
+      :value_from        => 'pending reminder',
       :value_to          => 'closed',
       :created_by_id     => 1,
       :created_at        => '2013-06-04 12:00:00 UTC',
@@ -648,7 +648,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :title         => 'some title äöüß3',
       :group         => Group.lookup( :name => 'Users'),
       :customer_id   => 2,
-      :state         => Ticket::State.lookup( :name => 'pending' ),
+      :state         => Ticket::State.lookup( :name => 'pending reminder' ),
       :priority      => Ticket::Priority.lookup( :name => '2 normal' ),
       :created_at    => '2013-06-04 09:00:00 UTC',
       :updated_at    => '2013-06-04 09:00:00 UTC',
@@ -665,7 +665,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :o_id              => ticket.id,
       :id_to             => 2,
       :id_from           => 3,
-      :value_from        => 'pending',
+      :value_from        => 'pending reminder',
       :value_to          => 'open',
       :created_by_id     => 1,
       :created_at        => '2013-06-04 10:30:00 UTC',
@@ -681,7 +681,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :id_to             => 3,
       :id_from           => 2,
       :value_from        => 'open',
-      :value_to          => 'pending',
+      :value_to          => 'pending reminder',
       :created_by_id     => 1,
       :created_at        => '2013-06-04 11:00:00 UTC',
       :updated_at        => '2013-06-04 11:00:00 UTC',
@@ -695,7 +695,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :o_id              => ticket.id,
       :id_to             => 4,
       :id_from           => 3,
-      :value_from        => 'pending',
+      :value_from        => 'pending reminder',
       :value_to          => 'closed',
       :created_by_id     => 1,
       :created_at        => '2013-06-04 12:00:00 UTC',
@@ -743,7 +743,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :title         => 'some title äöüß3',
       :group         => Group.lookup( :name => 'Users'),
       :customer_id   => 2,
-      :state         => Ticket::State.lookup( :name => 'pending' ),
+      :state         => Ticket::State.lookup( :name => 'pending reminder' ),
       :priority      => Ticket::Priority.lookup( :name => '2 normal' ),
       :created_at    => '2013-06-04 09:00:00 UTC',
       :updated_at    => '2013-06-04 09:00:00 UTC',
@@ -760,7 +760,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :o_id              => ticket.id,
       :id_to             => 2,
       :id_from           => 3,
-      :value_from        => 'pending',
+      :value_from        => 'pending reminder',
       :value_to          => 'open',
       :created_by_id     => 1,
       :created_at        => '2013-06-04 10:30:00 UTC',
@@ -776,7 +776,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :id_to             => 3,
       :id_from           => 2,
       :value_from        => 'open',
-      :value_to          => 'pending',
+      :value_to          => 'pending reminder',
       :created_by_id     => 1,
       :created_at        => '2013-06-04 11:00:00 UTC',
       :updated_at        => '2013-06-04 11:00:00 UTC',
@@ -790,7 +790,7 @@ class TicketSlaTest < ActiveSupport::TestCase
       :o_id              => ticket.id,
       :id_to             => 2,
       :id_from           => 3,
-      :value_from        => 'pending',
+      :value_from        => 'pending reminder',
       :value_to          => 'open',
       :created_by_id     => 1,
       :created_at        => '2013-06-04 11:30:00 UTC',