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added 3 new test cases.

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Johannes Nickel 2013-07-18 16:06:58 +02:00
parent c907a4dd50
commit 54c38263a0
1 changed files with 275 additions and 0 deletions
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test/unit/ticket_test.rb
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@ -692,6 +692,281 @@ class TicketTest < ActiveSupport::TestCase
delete = ticket.destroy delete = ticket.destroy
assert( delete, "ticket destroy" ) assert( delete, "ticket destroy" )
###test Ticket created in state pending and closed without reopen or state change
ticket = Ticket.create(
:title => 'some title äöüß3',
:group => Group.lookup( :name => 'Users'),
:customer_id => 2,
:ticket_state => Ticket::State.lookup( :name => 'pending' ),
:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
:created_at => '2013-06-04 09:00:00 UTC',
:updated_at => '2013-06-04 09:00:00 UTC',
:updated_by_id => 1,
:created_by_id => 1,
)
assert( ticket, 'ticket created' )
# set ticket from 11:30 to closed
History.add(
:history_type => 'updated',
:history_object => 'Ticket',
:history_attribute => 'ticket_state',
:o_id => ticket.id,
:id_to => 4,
:id_from => 3,
:value_from => 'pending',
:value_to => 'closed',
:created_by_id => 1,
:created_at => '2013-06-04 12:00:00',
:updated_at => '2013-06-04 12:00:00'
)
ticket.update_attributes(
:close_time => '2013-06-04 12:00:00 UTC',
)
sla = Sla.create(
:name => 'test sla 1',
:condition => {},
:data => {
"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
"beginning_of_workday" => "9:00",
"end_of_workday" => "18:00",
},
#:timezone => 'Europe/Berlin',
:first_response_time => 120,
:update_time => 180,
:close_time => 240,
:active => true,
:updated_by_id => 1,
:created_by_id => 1,
)
ticket = Ticket.find(ticket.id)
#assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 12:00:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
#assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 13:00:00 UTC', 'ticket.first_response_escal_date verify 1' )
#assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 3' )
#assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 3' )
#assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 12:00:00 UTC', 'ticket.update_time_escal_date verify 1' )
#assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 16:00:00 UTC', 'ticket.close_time_escal_date verify 1' )
#assert_equal( ticket.close_time_in_min, 0, 'ticket.close_time_in_min verify 3' )
#assert_equal( ticket.close_time_diff_in_min, 240, 'ticket.close_time_diff_in_min# verify 3' )
delete = sla.destroy
assert( delete, "sla destroy" )
delete = ticket.destroy
assert( delete, "ticket destroy" )
###test Ticket created in state pending, changed state to openen, back to pending and closed
ticket = Ticket.create(
:title => 'some title äöüß3',
:group => Group.lookup( :name => 'Users'),
:customer_id => 2,
:ticket_state => Ticket::State.lookup( :name => 'pending' ),
:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
:created_at => '2013-06-04 09:00:00 UTC',
:updated_at => '2013-06-04 09:00:00 UTC',
:updated_by_id => 1,
:created_by_id => 1,
)
assert( ticket, 'ticket created' )
#state change to open 10:30
History.add(
:history_type => 'updated',
:history_object => 'Ticket',
:history_attribute => 'ticket_state',
:o_id => ticket.id,
:id_to => 2,
:id_from => 3,
:value_from => 'pending',
:value_to => 'open',
:created_by_id => 1,
:created_at => '2013-06-04 10:30:00',
:updated_at => '2013-06-04 10:30:00'
)
#state change to pending 11:00
History.add(
:history_type => 'updated',
:history_object => 'Ticket',
:history_attribute => 'ticket_state',
:o_id => ticket.id,
:id_to => 3,
:id_from => 2,
:value_from => 'open',
:value_to => 'pending',
:created_by_id => 1,
:created_at => '2013-06-04 11:00:00',
:updated_at => '2013-06-04 11:00:00'
)
# set ticket from 12:00 to closed
History.add(
:history_type => 'updated',
:history_object => 'Ticket',
:history_attribute => 'ticket_state',
:o_id => ticket.id,
:id_to => 4,
:id_from => 3,
:value_from => 'pending',
:value_to => 'closed',
:created_by_id => 1,
:created_at => '2013-06-04 12:00:00',
:updated_at => '2013-06-04 12:00:00'
)
ticket.update_attributes(
:close_time => '2013-06-04 12:00:00 UTC',
)
sla = Sla.create(
:name => 'test sla 1',
:condition => {},
:data => {
"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
"beginning_of_workday" => "9:00",
"end_of_workday" => "18:00",
},
#:timezone => 'Europe/Berlin',
:first_response_time => 120,
:update_time => 180,
:close_time => 240,
:active => true,
:updated_by_id => 1,
:created_by_id => 1,
)
ticket = Ticket.find(ticket.id)
#assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 15:30:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
#assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 13:00:00 UTC', 'ticket.first_response_escal_date verify 1' )
#assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 3' )
#assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 3' )
#assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 13:45:00 UTC', 'ticket.update_time_escal_date verify 1' )
#assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 16:00:00 UTC', 'ticket.close_time_escal_date verify 1' )
#assert_equal( ticket.close_time_in_min, 180, 'ticket.close_time_in_min verify 3' )
#assert_equal( ticket.close_time_diff_in_min, 120, 'ticket.close_time_diff_in_min# verify 3' )
delete = sla.destroy
assert( delete, "sla destroy" )
delete = ticket.destroy
assert( delete, "ticket destroy" )
### Test Ticket created in state pending, changed state to openen, back to pending and back to open then
### close ticket
ticket = Ticket.create(
:title => 'some title äöüß3',
:group => Group.lookup( :name => 'Users'),
:customer_id => 2,
:ticket_state => Ticket::State.lookup( :name => 'pending' ),
:ticket_priority => Ticket::Priority.lookup( :name => '2 normal' ),
:created_at => '2013-06-04 09:00:00 UTC',
:updated_at => '2013-06-04 09:00:00 UTC',
:updated_by_id => 1,
:created_by_id => 1,
)
assert( ticket, 'ticket created' )
#state change to open from pending
History.add(
:history_type => 'updated',
:history_object => 'Ticket',
:history_attribute => 'ticket_state',
:o_id => ticket.id,
:id_to => 2,
:id_from => 3,
:value_from => 'pending',
:value_to => 'open',
:created_by_id => 1,
:created_at => '2013-06-04 10:30:00',
:updated_at => '2013-06-04 10:30:00'
)
#state change to pending from open 11:00
History.add(
:history_type => 'updated',
:history_object => 'Ticket',
:history_attribute => 'ticket_state',
:o_id => ticket.id,
:id_to => 3,
:id_from => 2,
:value_from => 'open',
:value_to => 'pending',
:created_by_id => 1,
:created_at => '2013-06-04 11:00:00',
:updated_at => '2013-06-04 11:00:00'
)
#state change to open 11:30
History.add(
:history_type => 'updated',
:history_object => 'Ticket',
:history_attribute => 'ticket_state',
:o_id => ticket.id,
:id_to => 2,
:id_from => 3,
:value_from => 'pending',
:value_to => 'open',
:created_by_id => 1,
:created_at => '2013-06-04 11:30:00',
:updated_at => '2013-06-04 11:30:00'
)
# set ticket from open to closed 12:00
History.add(
:history_type => 'updated',
:history_object => 'Ticket',
:history_attribute => 'ticket_state',
:o_id => ticket.id,
:id_to => 4,
:id_from => 3,
:value_from => 'pending',
:value_to => 'closed',
:created_by_id => 1,
:created_at => '2013-06-04 12:00:00',
:updated_at => '2013-06-04 12:00:00'
)
ticket.update_attributes(
:close_time => '2013-06-04 12:00:00 UTC',
)
sla = Sla.create(
:name => 'test sla 1',
:condition => {},
:data => {
"Mon"=>"Mon", "Tue"=>"Tue", "Wed"=>"Wed", "Thu"=>"Thu", "Fri"=>"Fri", "Sat"=>"Sat", "Sun"=>"Sun",
"beginning_of_workday" => "9:00",
"end_of_workday" => "18:00",
},
#:timezone => 'Europe/Berlin',
:first_response_time => 120,
:update_time => 180,
:close_time => 240,
:active => true,
:updated_by_id => 1,
:created_by_id => 1,
)
ticket = Ticket.find(ticket.id)
#assert_equal( ticket.escalation_time.gmtime.to_s, '2013-06-04 12:00:00 UTC', 'ticket.escalation_time verify 1' ) #check escal. time because first resp. is already done
#assert_equal( ticket.first_response_escal_date.gmtime.to_s, '2013-06-04 13:00:00 UTC', 'ticket.first_response_escal_date verify 1' )
#assert_equal( ticket.first_response_in_min, nil, 'ticket.first_response_in_min verify 3' )
#assert_equal( ticket.first_response_diff_in_min, nil, 'ticket.first_response_diff_in_min verify 3' )
#assert_equal( ticket.update_time_escal_date.gmtime.to_s, '2013-06-04 13:45:00 UTC', 'ticket.update_time_escal_date verify 1' )
#assert_equal( ticket.close_time_escal_date.gmtime.to_s, '2013-06-04 16:00:00 UTC', 'ticket.close_time_escal_date verify 1' )
#assert_equal( ticket.close_time_in_min, 180, 'ticket.close_time_in_min verify 3' )
#assert_equal( ticket.close_time_diff_in_min, 120, 'ticket.close_time_diff_in_min# verify 3' )
delete = sla.destroy
assert( delete, "sla destroy" )
delete = ticket.destroy
assert( delete, "ticket destroy" )
end end
end end