diff --git a/app/models/text_module.rb b/app/models/text_module.rb
index dfcd76c09..d08dbb71d 100644
--- a/app/models/text_module.rb
+++ b/app/models/text_module.rb
@@ -21,97 +21,47 @@ class TextModule < ApplicationModel
 
 =begin
 
-load text modules from online
+import text modules from i18n/text_modules/*.yml if no text modules exist yet.
 
-  TextModule.load('de-de', overwrite_existing_item) # e. g. 'en-us' or 'de-de'
+  TextModule.load('de-de') # e. g. 'en-us' or 'de-de'
 
 =end
 
-  def self.load(locale, overwrite_existing_item = false)
+  def self.load(locale)
     raise __('Got no locale') if locale.blank?
 
+    return if !TextModule.count.zero?
+
     locale = locale.split(',').first.downcase # in case of accept_language header is given
-    url = "https://i18n.zammad.com/api/v1/text_modules/#{locale}"
 
-    result = UserAgent.get(
-      url,
-      {},
-      {
-        json:       true,
-        verify_ssl: true,
-      }
-    )
+    # First check the full locale, e.g. 'de-de'.
+    filename = Rails.root.join("i18n/text_modules/#{locale}.yml")
+    if !File.exist?(filename)
+      # Fall back to the more generic language if needed, e.g. 'de'.
+      locale = locale.split('-').first
+      filename = Rails.root.join("i18n/text_modules/#{locale}.yml")
+    end
 
-    raise "Can't load text modules from #{url}" if !result
-    raise "Can't load text modules from #{url}: #{result.error}" if !result.success?
+    if !File.exist?(filename)
+      # No text modules available for current locale data.
+      return
+    end
+
+    file_content = File.read(filename)
+    result = Psych.load(file_content)
+
+    raise "Can't load text modules from #{filename}" if result.length.zero?
 
     ActiveRecord::Base.transaction do
-      result.data.each do |text_module|
-        exists = TextModule.find_by(foreign_id: text_module['foreign_id'])
-        if exists
-          next if !overwrite_existing_item
-
-          exists.update!(text_module.symbolize_keys!)
-        else
-          text_module[:updated_by_id] = 1
-          text_module[:created_by_id] = 1
-          TextModule.create(text_module.symbolize_keys!)
-        end
+      result.each do |text_module|
+        text_module[:updated_by_id] = 1
+        text_module[:created_by_id] = 1
+        TextModule.create(text_module.symbolize_keys!)
       end
     end
     true
   end
 
-=begin
-
-push text_modules to online
-
-  TextModule.push(locale)
-
-=end
-
-  def self.push(locale)
-
-    # only push changed text_modules
-    text_modules         = TextModule.all # where(locale: locale)
-    text_modules_to_push = []
-    text_modules.each do |text_module|
-      next if !text_module.active
-
-      text_modules_to_push.push text_module
-    end
-
-    return true if text_modules_to_push.blank?
-
-    url = 'https://i18n.zammad.com/api/v1/text_modules/thanks_for_your_support'
-
-    translator_key = Setting.get('translator_key')
-
-    result = UserAgent.post(
-      url,
-      {
-        locale:         locale,
-        text_modules:   text_modules_to_push,
-        fqdn:           Setting.get('fqdn'),
-        translator_key: translator_key,
-      },
-      {
-        json:         true,
-        open_timeout: 6,
-        read_timeout: 16,
-        verify_ssl:   true,
-      }
-    )
-    raise "Can't push text_modules to #{url}: #{result.error}" if !result.success?
-
-    # set new translator_key if given
-    if result.data['translator_key']
-      Setting.set('translator_key', result.data['translator_key'])
-    end
-
-    true
-  end
-
   private
 
   def validate_content
diff --git a/db/migrate/20120101000010_create_ticket.rb b/db/migrate/20120101000010_create_ticket.rb
index 5d5d5666f..795544d52 100644
--- a/db/migrate/20120101000010_create_ticket.rb
+++ b/db/migrate/20120101000010_create_ticket.rb
@@ -385,7 +385,6 @@ class CreateTicket < ActiveRecord::Migration[4.2]
       t.column :content,              :text,    limit: 10.megabytes + 1, null: false
       t.column :note,                 :string,  limit: 250,  null: true
       t.column :active,               :boolean,              null: false, default: true
-      t.column :foreign_id,           :integer,              null: true
       t.column :updated_by_id,        :integer,              null: false
       t.column :created_by_id,        :integer,              null: false
       t.timestamps limit: 3, null: false
diff --git a/db/migrate/20211213105441_drop_text_module_foreign_id.rb b/db/migrate/20211213105441_drop_text_module_foreign_id.rb
new file mode 100644
index 000000000..ba2c10299
--- /dev/null
+++ b/db/migrate/20211213105441_drop_text_module_foreign_id.rb
@@ -0,0 +1,11 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+class DropTextModuleForeignId < ActiveRecord::Migration[6.0]
+  def change
+    # return if it's a new setup
+    return if !Setting.exists?(name: 'system_init_done')
+
+    remove_column :text_modules, :foreign_id, :integer
+    TextModule.reset_column_information
+  end
+end
diff --git a/i18n/README.md b/i18n/README.md
index 020364d8b..d4563f03b 100644
--- a/i18n/README.md
+++ b/i18n/README.md
@@ -1,7 +1,15 @@
-# Zammad Translations
+# Zammad Translations - `i18n/*.po`
 
 Zammad translations are managed exclusively via [translations.zammad.org](https://translations.zammad.org/).
 
 You are welcome to contribute. Please get a free account there if you want to do so.
 
 Any pull requests modifying translation files directly will be rejected.
+
+# Zammad Text Modules - `i18n/text_modules/*.yml`
+
+Zammad text modules are automatically imported when the first admin user is created, according to this user's language.
+This is just meant to provide for a smooth start with some existing helpful text modules. They can be modified later on;
+no subsequent import from the example files will be performed.
+
+Feel free to send pull requests to add more helpful examples to existing files or even files for new languages.
diff --git a/i18n/text_modules/de.yml b/i18n/text_modules/de.yml
new file mode 100644
index 000000000..11dc0abb7
--- /dev/null
+++ b/i18n/text_modules/de.yml
@@ -0,0 +1,117 @@
+---
+- name: bur - Bitte um Rückruf
+  keywords: ''
+  content:
+    ich konnte Sie telefonisch nicht erreichen. Können Sie mir bitte eine kurze E-Mail
+    schicken wenn Sie wieder verfügbar sind?
+  note: ''
+- name: ff - Für Fragen stehe ich...
+  keywords: ''
+  content: Für Fragen stehe ich gerne zur Verfügung!
+  note: ''
+- name: fwf - Für weitere Fragen stehe ich...
+  keywords: ''
+  content: Für weitere Fragen stehe ich gerne zur Verfügung!
+  note: ''
+- name: glg - Ganz liebe Grüße,
+  keywords: ''
+  content: Ganz liebe Grüße,
+  note: ''
+- name: vg - Viele Grüße,
+  keywords: ''
+  content: Viele Grüße,
+  note: ''
+- name: lg - Liebe Grüße,
+  keywords: ''
+  content: Liebe Grüße,
+  note: ''
+- name: 'hallo - Hallo #{ticket.customer.firstname},'
+  keywords: ''
+  content: 'Hallo #{ticket.customer.firstname},'
+  note: ''
+- name: 'hf - Hallo Frau #{ticket.customer.lastname},'
+  keywords: ''
+  content: 'Hallo Frau #{ticket.customer.lastname},'
+  note: ''
+- name: 'hh - Hallo Herr #{ticket.customer.lastname},'
+  keywords: ''
+  content: 'Hallo Herr #{ticket.customer.lastname},'
+  note: ''
+- name: ifm - Ich freue mich!
+  keywords: ''
+  content: Ich freue mich!
+  note: ''
+- name: 'sgf - Sehr geehrte Frau #{ticket.customer.lastname},'
+  keywords: ''
+  content: 'Sehr geehrte Frau #{ticket.customer.lastname},'
+  note: ''
+- name: 'sgh - Sehr geehrter Herr #{ticket.customer.lastname},'
+  keywords: ''
+  content: 'Sehr geehrter Herr #{ticket.customer.lastname},'
+  note: ''
+- name: vdfdra - Vielen Dank für die rasche Antwort!
+  keywords: ''
+  content: Vielen Dank für die rasche Antwort!
+  note: ''
+- name: vdff - Vielen Dank für das Feedback!
+  keywords: ''
+  content: Vielen Dank für das Feedback!
+  note: ''
+- name: vdfia - Vielen Dank für Ihre Anfrage
+  keywords: ''
+  content: Vielen Dank für Ihre Anfrage
+  note: ''
+- name: üff - Über Feedback würde ich mich freuen!
+  keywords: ''
+  content: Über Feedback würde ich mich freuen!
+  note: ''
+- name: üfwf - Über Feedback zum weiteren Vorgehen würde ich mich freuen!
+  keywords: ''
+  content: Über Feedback zum weiteren Vorgehen würde ich mich freuen!
+  note: ''
+- name: mfg - Mit freundlichen Grüßen,
+  keywords: ''
+  content: Mit freundlichen Grüßen,
+  note: ''
+- name: sg - Sonnige Grüße,
+  keywords: ''
+  content: Sonnige Grüße,
+  note: ''
+- name: sog - Sommerliche Grüße,
+  keywords: ''
+  content: Sommerliche Grüße,
+  note: ''
+- name: wg - Winterliche Grüße,
+  keywords: ''
+  content: Winterliche Grüße,
+  note: ''
+- name: ivbd - Ich verbleibe bis dahin,
+  keywords: ''
+  content: Ich verbleibe bis dahin,
+  note: ''
+- name: bg - Beste Grüße,
+  keywords: ''
+  content: Beste Grüße,
+  note: ''
+- name: vdbg - Vielen Dank und beste Grüße,
+  keywords: ''
+  content: Vielen Dank und beste Grüße.
+  note: ''
+- name: fwft - Für weitere Fragen
+  keywords: ''
+  content: Für weitere Fragen stehe ich gerne auch telefonisch zur Verfügung!
+  note: ''
+- name: ass - Anliegen sichten
+  keywords: ''
+  content:
+    '<p>Vielen Dank für Ihre Anfrage.</p><p>Wir werden Ihr Anliegen sichten
+    und uns schnellstmöglich mit Ihnen in Verbindung setzen.</p>'
+  note: ''
+- name: vdv - vielen Dank im Voraus
+  keywords: ''
+  content: Freundliche Grüße und vielen Dank im Voraus,
+  note: ''
+- name: hn - ich wollte höflich nachfragen
+  keywords: ''
+  content: ich wollte höflich nachfragen,
+  note: ''
diff --git a/i18n/text_modules/en.yml b/i18n/text_modules/en.yml
new file mode 100644
index 000000000..e0ef86866
--- /dev/null
+++ b/i18n/text_modules/en.yml
@@ -0,0 +1,115 @@
+---
+- name: cnr - I could not reach you...
+  keywords: ''
+  content:
+    I could not reach you by phone. Could you please send me a short email and
+    let me know when you will be available again?
+  note: ''
+- name: iq - If you have any questions...
+  keywords: ''
+  content: If you have any questions, do not hesitate to contact me
+  note: ''
+- name: ifq - in case of further questions...
+  keywords: ''
+  content: In case of further questions do not hesitate to contact me
+  note: ''
+- name: kr - Kind regards,
+  keywords: ''
+  content: Kind regards,
+  note: ''
+- name: 'Hello - Hello #{ticket.customer.firstname},'
+  keywords: ''
+  content: 'Hello #{ticket.customer.firstname},'
+  note: ''
+- name: 'hello - Hello Ms. #{ticket.customer.firstname},'
+  keywords: ''
+  content: 'Hello Ms. #{ticket.customer.firstname},'
+  note: ''
+- name: ilf - I look forward to hearing from you
+  keywords: ''
+  content: I look forward to hearing from you
+  note: ''
+- name: 'dms- Dear Ms. #{ticket.customer.lastname},'
+  keywords: ''
+  content: 'Dear Ms. #{ticket.customer.lastname},'
+  note: ''
+- name: 'dmr - Dear Mr. #{ticket.customer.lastname},'
+  keywords: ''
+  content: 'Dear Mr. #{ticket.customer.lastname},'
+  note: ''
+- name: tfqr - Thank you for your quick reply.
+  keywords: ''
+  content: Thank you for your quick reply.
+  note: ''
+- name: tff - Thank you for the feedback
+  keywords: ''
+  content: Thank you for the feedback.
+  note: ''
+- name: tfyr - Thank you for your request.
+  keywords: ''
+  content: Thank you for your request.
+  note: ''
+- name: ilff - I look forward to your feedback
+  keywords: ''
+  content: I look forward to your feedback.
+  note: ''
+- name: fs - I look forward to your feedback regarding further steps
+  keywords: ''
+  content: I look forward to your feedback regarding further steps.
+  note: ''
+- name: br - Best regards,
+  keywords: ''
+  content: Best regards,
+  note: ''
+- name: sg - Sunny greetings,
+  keywords: ''
+  content: With sunny greetings,
+  note: ''
+- name: sug - Summer greetings,
+  keywords: ''
+  content: ' With summer greetings,'
+  note: ''
+- name: wg - Winter greetings,
+  keywords: ''
+  content: With winter greetings,
+  note: ''
+- name: tybr - Thank you and best regards,
+  keywords: ''
+  content: Thank you and best regards,
+  note: ''
+- name: ifqp - In case of further questions...phone
+  keywords: ''
+  content: If you have any questions, do not hesitate to contact me by phone.
+  note: ''
+- name: ai - Analyse issue
+  keywords: ''
+  content:
+    '<p>Thank you for your request.</p><p>We will analyse the issue and get back
+    to you as soon as possible.</p>'
+  note: ''
+- name: tya - Thank you in advance
+  keywords: ''
+  content: Kind regards and thank you in advance,
+  note: ''
+- name: iwlk - I would like to know
+  keywords: ''
+  content: I would like to know,
+  note: ''
+- name: wrt - With reference to
+  keywords: ''
+  content: With reference to
+  note: ''
+- name: mdi - more detailed information
+  keywords: ''
+  content:
+    We would appreciate it if you could send us more detailed information about
+    ...
+  note: ''
+- name: fa - further assistance
+  keywords: ''
+  content: If you need any additional assistance, please contact me
+  note: ''
+- name: reg - Regards
+  keywords: ''
+  content: Regards
+  note: ''