First version of user and organisation zoom.

app/assets/javascripts/app/controllers/_dashboard/ticket_search.js.coffee

@@ -0,0 +1,132 @@
+class App.DashboardTicketSearch extends App.Controller
+  events:
+    'click [data-type=page]':     'page'
+
+  constructor: ->
+    super
+    @start_page = 1
+    @navupdate '#'
+
+    # render
+    @fetch()
+
+  fetch: (force) =>
+
+    @ajax(
+      id:    'dashboard_ticket_search' + @name,
+      type:  'GET',
+      url:   @apiPath + '/tickets/search',
+      data:
+        condition:  @condition
+        order:      @order
+        detail:     true
+        limit:      200
+      processData: true,
+      success: (data) =>
+
+        @load( data, true )
+    )
+
+  load: (data = false, ajax = false) =>
+
+    if ajax
+      App.Store.write( 'dashboard_ticket_search' + @name, data )
+
+      # load assets
+      App.Collection.loadAssets( data.assets )
+
+      @render( data )
+
+    else
+      data = App.Store.get( 'dashboard_ticket_search' + @name )
+      if data
+        @render( data )
+
+
+  render: (data) ->
+    return if !data
+    return if !data.tickets
+
+    @overview =
+      name: @name
+    @tickets_count = data.tickets_count
+    @ticket_ids    = data.tickets
+    per_page    = @per_page || 5
+    pages_total =  parseInt( ( @tickets_count / per_page ) + 0.99999 ) || 1
+    html = App.view('dashboard/ticket')(
+      overview:    @overview,
+      pages_total: pages_total,
+      start_page:  @start_page,
+    )
+    html = $(html)
+    html.find('li').removeClass('active')
+    html.find(".page [data-id=\"#{@start_page}\"]").parents('li').addClass('active')
+
+    @tickets_in_table = []
+    start = ( @start_page-1 ) * 5
+    end = ( @start_page ) * 5
+    i = start
+    while i < end
+      i = i + 1
+      if @ticket_ids[ i - 1 ]
+        @tickets_in_table.push App.Ticket.fullLocal( @ticket_ids[ i - 1 ] )
+
+    openTicket = (id,e) =>
+      ticket = App.Ticket.fullLocal(id)
+      @navigate ticket.uiUrl()
+    callbackTicketTitleAdd = (value, object, attribute, attributes, refObject) =>
+      attribute.title = object.title
+      value
+    callbackLinkToTicket = (value, object, attribute, attributes, refObject) =>
+      attribute.link = object.uiUrl()
+      value
+    callbackResetLink = (value, object, attribute, attributes, refObject) =>
+      attribute.link = undefined
+      value
+    callbackUserPopover = (value, object, attribute, attributes, refObject) =>
+      attribute.class = 'user-popover'
+      attribute.data =
+        id: refObject.id
+      value
+
+    new App.ControllerTable(
+      overview:          @view.d
+      el:                html.find('.table-overview'),
+      model:             App.Ticket
+      objects:           @tickets_in_table,
+      checkbox:          false
+      groupBy:           @group_by
+      bindRow:
+        events:
+          'click': openTicket
+      callbackAttributes:
+        customer_id:
+          [ callbackResetLink, callbackUserPopover ]
+        owner_id:
+          [ callbackResetLink, callbackUserPopover ]
+        title:
+          [ callbackLinkToTicket, callbackTicketTitleAdd ]
+        number:
+          [ callbackLinkToTicket, callbackTicketTitleAdd ]
+    )
+
+    @html html
+
+    # show frontend times
+    @frontendTimeUpdate()
+
+    # start user popups
+    @userPopups()
+
+  zoom: (e) =>
+    e.preventDefault()
+    id = $(e.target).parents('[data-id]').data('id')
+
+    @navigate 'ticket/zoom/' + id
+
+  page: (e) =>
+    e.preventDefault()
+    id = $(e.target).data('id')
+    @start_page = id
+    @load()
+

app/assets/javascripts/app/controllers/organization_zoom.js.coffee

@@ -38,6 +38,11 @@ class App.OrganizationZoom extends App.Controller
       organization:  organization
     )
 
+    new Overviews(
+      el:   @el
+      organization: organization
+    )
+
     new App.UpdateTastbar(
       genericObject: organization
     )
@@ -60,6 +65,55 @@ class App.OrganizationZoom extends App.Controller
       ui:           @
     )
 
+class Overviews extends App.Controller
+  constructor: ->
+    super
+
+    # subscribe and reload data / fetch new data if triggered
+    @subscribeId = App.Organization.full( @organization.id, @render, false, true )
+
+  release: =>
+    App.Organization.unsubscribe(@subscribeId)
+
+  render: (organization) =>
+
+    plugins =
+      main:
+        my_organization:
+          controller: App.DashboardTicketSearch,
+          params:
+            name: 'Tickets of Organization'
+            condition:
+              'tickets.state_id': [ 1,2,3,4,6 ]
+              'tickets.organization_id': organization.id
+            order:
+              by:        'created_at'
+              direction: 'DESC'
+            view:
+              d: [ 'number', 'title', 'customer', 'state', 'priority', 'created_at' ]
+              view_mode_default: 'd'
+
+    for area, plugins of plugins
+      for name, plugin of plugins
+        target = area + '_' + name
+        @el.find('.' + area + '-overviews').append('<div class="" id="' + target + '"></div>')
+        if plugin.controller
+          params = plugin.params || {}
+          params.el = @el.find( '#' + target )
+          new plugin.controller( params )
+
+    dndOptions =
+      handle:               'h2.can-move'
+      placeholder:          'can-move-plcaeholder'
+      tolerance:            'pointer'
+      distance:             15
+      opacity:              0.6
+      forcePlaceholderSize: true
+
+    @el.find( '#sortable' ).sortable( dndOptions )
+    @el.find( '#sortable-sidebar' ).sortable( dndOptions )
+
+
 class Widgets extends App.Controller
   constructor: ->
     super

app/assets/javascripts/app/controllers/user_zoom.js.coffee

@@ -34,10 +34,16 @@ class App.UserZoom extends App.Controller
 
   render: (user) =>
 
+
     @html App.view('user_zoom')(
       user:  user
     )
 
+    new Overviews(
+      el:   @el
+      user: user
+    )
+
     new App.UpdateTastbar(
       genericObject: user
     )
@@ -60,6 +66,74 @@ class App.UserZoom extends App.Controller
       ui:   @
     )
 
+class Overviews extends App.Controller
+  constructor: ->
+    super
+
+    # subscribe and reload data / fetch new data if triggered
+    @subscribeId = App.User.full( @user.id, @render, false, true )
+
+  release: =>
+    App.User.unsubscribe(@subscribeId)
+
+  render: (user) =>
+
+    plugins = {
+      main: {
+        my_assigned: {
+          controller: App.DashboardTicketSearch,
+          params: {
+            name: 'Tickets of User'
+            condition:
+              'tickets.state_id': [ 1,2,3,4,6 ]
+              'tickets.customer_id': user.id
+            order:
+              by:        'created_at'
+              direction: 'DESC'
+            view:
+              d: [ 'number', 'title', 'state', 'priority', 'created_at' ]
+              view_mode_default: 'd'
+          },
+        },
+      },
+    }
+    if user.organization_id
+      plugins.main.my_organization = {
+        controller: App.DashboardTicketSearch,
+        params: {
+          name: 'Tickets of Organization'
+          condition:
+            'tickets.state_id': [ 1,2,3,4,6 ]
+            'tickets.organization_id': user.organization_id
+          order:
+            by:        'created_at'
+            direction: 'DESC'
+          view:
+            d: [ 'number', 'title', 'customer', 'state', 'priority', 'created_at' ]
+            view_mode_default: 'd'
+        },
+      }
+
+    for area, plugins of plugins
+      for name, plugin of plugins
+        target = area + '_' + name
+        @el.find('.' + area + '-overviews').append('<div class="" id="' + target + '"></div>')
+        if plugin.controller
+          params = plugin.params || {}
+          params.el = @el.find( '#' + target )
+          new plugin.controller( params )
+
+    dndOptions =
+      handle:               'h2.can-move'
+      placeholder:          'can-move-plcaeholder'
+      tolerance:            'pointer'
+      distance:             15
+      opacity:              0.6
+      forcePlaceholderSize: true
+
+    @el.find( '#sortable' ).sortable( dndOptions )
+    @el.find( '#sortable-sidebar' ).sortable( dndOptions )
+
 class Widgets extends App.Controller
   constructor: ->
     super

app/assets/javascripts/app/views/dashboard/ticket.jst.eco

@@ -1,7 +1,7 @@
   <div class="span9">
     <div class="page-header clearfix">
       <div class="page-header-title">
-        <h2 class="can-move"><%- @T( @overview.name ) %> <small><a href="#" data-type="settings" class="glyphicon glyphicon-edit"></a></small></h2>
+        <h2 class="can-move"><%- @T( @overview.name ) %> <small><% if @overview.id: %><a href="#" data-type="settings" class="glyphicon glyphicon-edit"></a><% end %></small></h2>
       </div>
       <div class="page-header-meta">
           <ul class="pagination">

app/assets/javascripts/app/views/organization_zoom.jst.eco

@@ -9,10 +9,7 @@
       <h1></h1>
     </div>
 
-    <div class="ticket-answer">
+    <div class="main-overviews" id="sortable"></div>
-      <div class="article-view"></div>
-      <div class="edit"></div>
-    </div>
 
   </div>
 </div>

app/assets/javascripts/app/views/user_zoom.jst.eco

@@ -9,10 +9,7 @@
       <h1></h1>
     </div>
 
-    <div class="ticket-answer">
+    <div class="main-overviews" id="sortable"></div>
-      <div class="article-view"></div>
-      <div class="edit"></div>
-    </div>
 
   </div>
 </div>

app/controllers/tickets_controller.rb

@@ -364,7 +364,9 @@ class TicketsController < ApplicationController
     tickets = Ticket.search(
       :limit        => params[:limit],
       :query        => params[:term],
+      :condition    => params[:condition],
       :current_user => current_user,
+      :detail       => params[:detail]
     )
     assets = {}
     ticket_result = []
@@ -376,6 +378,7 @@ class TicketsController < ApplicationController
     # return result
     render :json => {
       :tickets       => ticket_result,
+      :tickets_count => tickets.count,
       :assets        => assets,
     }
   end

app/models/ticket/search.rb

@@ -16,6 +16,20 @@ returns
 
   result = [ticket_model1, ticket_model2]
 
+
+search tickets
+
+  result = Ticket.search(
+    :current_user => User.find(123),
+    :query        => 'search something',
+    :limit        => 15,
+    :full         => 0
+  )
+
+returns
+
+  result = [1,3,5,6,7]
+
 =end
 
   def search (params)
@@ -24,9 +38,13 @@ returns
     query        = params[:query]
     limit        = params[:limit] || 12
     current_user = params[:current_user]
+    full         = false
+    if params[:full] || !params.has_key?(:full)
+      full = true
+    end
 
     # try search index backend
-    if SearchIndexBackend.enabled?
+    if !params[:detail] && SearchIndexBackend.enabled?
       query_extention = {}
       query_extention['bool'] = {}
       query_extention['bool']['must'] = []
@@ -39,28 +57,31 @@ returns
         groups.each {|group|
           group_condition.push group.name
         }
-        condition = {
+        access_condition = {
           'query_string' => { 'default_field' => 'Ticket.group.name', 'query' => "\"#{group_condition.join('" OR "')}\"" }
         }
-        query_extention['bool']['must'].push condition
+        query_extention['bool']['must'].push access_condition
       else
         if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
-          condition = {
+          access_condition = {
             'query_string' => { 'default_field' => 'Ticket.customer_id', 'query' => current_user.id }
           }
           #  customer_id: XXX
           #          conditions = [ 'customer_id = ?', current_user.id ]
         else
-          condition = {
+          access_condition = {
             'query_string' => { 'query' => "Ticket.customer_id:#{current_user.id} OR Ticket.organization_id:#{current_user.organization.id}" }
           }
           # customer_id: XXX OR organization_id: XXX
           #          conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
         end
-        query_extention['bool']['must'].push condition
+        query_extention['bool']['must'].push access_condition
       end
 
       ids = SearchIndexBackend.search( query, limit, 'Ticket', query_extention )
+      if !full
+        return ids
+      end
       tickets = []
       ids.each { |id|
         tickets.push Ticket.lookup( :id => id )
@@ -69,38 +90,53 @@ returns
     end
 
     # fallback do sql query
-    conditions = []
+    access_condition = []
     if current_user.is_role('Agent')
       group_ids = Group.select( 'groups.id' ).joins(:users).
       where( 'groups_users.user_id = ?', current_user.id ).
       where( 'groups.active = ?', true ).
       map( &:id )
-      conditions = [ 'group_id IN (?)', group_ids ]
+      access_condition = [ 'group_id IN (?)', group_ids ]
     else
       if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
-        conditions = [ 'customer_id = ?', current_user.id ]
+        access_condition = [ 'customer_id = ?', current_user.id ]
       else
-        conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
+        access_condition = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
       end
     end
 
     # do query
     # - stip out * we already search for *query* -
+    if query
       query.gsub! '*', ''
       tickets_all = Ticket.select('DISTINCT(tickets.id)').
-    where(conditions).
+      where(access_condition).
       where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ).
       joins(:articles).
       order('`tickets`.`created_at` DESC').
       limit(limit)
+    else
+      tickets_all = Ticket.select('DISTINCT(tickets.id)').
+      where(access_condition).
+      where(params[:condition]).
+      order('`tickets`.`created_at` DESC').
+      limit(limit)
+    end
 
     # build result list
+    if !full
+      ids = []
+      tickets_all.each { |ticket|
+        ids.push ticket.id
+      }
+      return ids
+    end
+
     tickets = []
-    tickets_all.each do |ticket|
+    tickets_all.each { |ticket|
       tickets.push Ticket.lookup( :id => ticket.id )
-    end
+    }
-
+    return tickets
-    tickets
   end
 
 end