diff --git a/app/models/ticket/state.rb b/app/models/ticket/state.rb
index e6a02245b..2e3fc5c6d 100644
--- a/app/models/ticket/state.rb
+++ b/app/models/ticket/state.rb
@@ -16,7 +16,7 @@ class Ticket::State < ApplicationModel
 
 list tickets by customer
 
-  states = Ticket::State.by_category('open') # open|closed|work_on|work_on_all|pending_reminder|pending_action|merged
+  states = Ticket::State.by_category('open') # open|closed|work_on|work_on_all|viewable|pending_reminder|pending_action|merged
 
 returns:
 
@@ -45,6 +45,10 @@ returns:
       return Ticket::State.where(
         state_type_id: Ticket::StateType.where(name: ['new', 'open', 'pending reminder'])
       )
+    elsif category == 'viewable'
+      return Ticket::State.where(
+        state_type_id: Ticket::StateType.where(name: ['new', 'open', 'pending reminder', 'pending action', 'closed', 'removed'])
+      )
     elsif category == 'closed'
       return Ticket::State.where(
         state_type_id: Ticket::StateType.where(name: %w(closed))
diff --git a/db/seeds.rb b/db/seeds.rb
index 9ac3bad1d..b2403019f 100644
--- a/db/seeds.rb
+++ b/db/seeds.rb
@@ -3311,7 +3311,7 @@ Overview.create_if_not_exists(
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: [ 1, 2, 3, 7 ],
+      value: Ticket::State.by_category('open').pluck(:id),
     },
     'ticket.owner_id' => {
       operator: 'is',
@@ -3338,7 +3338,7 @@ Overview.create_if_not_exists(
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: [1, 2, 3],
+      value: Ticket::State.by_category('work_on_all').pluck(:id),
     },
     'ticket.owner_id' => {
       operator: 'is',
@@ -3365,7 +3365,7 @@ Overview.create_if_not_exists(
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: 3,
+      value: Ticket::State.by_category('pending_reminder').pluck(:id),
     },
     'ticket.owner_id' => {
       operator: 'is',
@@ -3397,7 +3397,7 @@ Overview.create_if_not_exists(
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: [1, 2, 3],
+      value: Ticket::State.by_category('work_on_all').pluck(:id),
     },
   },
   order: {
@@ -3420,7 +3420,7 @@ Overview.create_if_not_exists(
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: [3],
+      value: Ticket::State.by_category('pending_reminder').pluck(:id),
     },
     'ticket.pending_time' => {
       operator: 'within next (relative)',
@@ -3473,7 +3473,7 @@ Overview.create_if_not_exists(
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: [ 1, 2, 3, 4, 6, 7 ],
+      value: Ticket::State.by_category('viewable').pluck(:id),
     },
     'ticket.customer_id' => {
       operator: 'is',
@@ -3500,7 +3500,7 @@ Overview.create_if_not_exists(
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: [ 1, 2, 3, 4, 6, 7 ],
+      value: Ticket::State.by_category('viewable').pluck(:id),
     },
     'ticket.organization_id' => {
       operator: 'is',