diff --git a/app/models/observer/ticket/article/communicate_email/background_job.rb b/app/models/observer/ticket/article/communicate_email/background_job.rb
index 1b2e14f29..54114744c 100644
--- a/app/models/observer/ticket/article/communicate_email/background_job.rb
+++ b/app/models/observer/ticket/article/communicate_email/background_job.rb
@@ -121,7 +121,7 @@ class Observer::Ticket::Article::CommunicateEmail::BackgroundJob
       local_record.preferences['delivery_channel_id'] = channel.id
     end
     local_record.preferences['delivery_status'] = 'fail'
-    local_record.preferences['delivery_status_message'] = message
+    local_record.preferences['delivery_status_message'] = message.encode!('UTF-8', 'UTF-8', invalid: :replace, replace: '?')
     local_record.preferences['delivery_status_date'] = Time.zone.now
     local_record.save!
     Rails.logger.error message
diff --git a/app/models/observer/ticket/article/communicate_facebook/background_job.rb b/app/models/observer/ticket/article/communicate_facebook/background_job.rb
index c48d61e78..b3a268f86 100644
--- a/app/models/observer/ticket/article/communicate_facebook/background_job.rb
+++ b/app/models/observer/ticket/article/communicate_facebook/background_job.rb
@@ -66,7 +66,7 @@ class Observer::Ticket::Article::CommunicateFacebook::BackgroundJob
 
   def log_error(local_record, message)
     local_record.preferences['delivery_status'] = 'fail'
-    local_record.preferences['delivery_status_message'] = message
+    local_record.preferences['delivery_status_message'] = message.encode!('UTF-8', 'UTF-8', invalid: :replace, replace: '?')
     local_record.preferences['delivery_status_date'] = Time.zone.now
     local_record.save
     Rails.logger.error message
diff --git a/app/models/observer/ticket/article/communicate_telegram/background_job.rb b/app/models/observer/ticket/article/communicate_telegram/background_job.rb
index 1a0929472..9e1543cde 100644
--- a/app/models/observer/ticket/article/communicate_telegram/background_job.rb
+++ b/app/models/observer/ticket/article/communicate_telegram/background_job.rb
@@ -87,7 +87,7 @@ class Observer::Ticket::Article::CommunicateTelegram::BackgroundJob
 
   def log_error(local_record, message)
     local_record.preferences['delivery_status'] = 'fail'
-    local_record.preferences['delivery_status_message'] = message
+    local_record.preferences['delivery_status_message'] = message.encode!('UTF-8', 'UTF-8', invalid: :replace, replace: '?')
     local_record.preferences['delivery_status_date'] = Time.zone.now
     local_record.save
     Rails.logger.error message
diff --git a/app/models/observer/ticket/article/communicate_twitter/background_job.rb b/app/models/observer/ticket/article/communicate_twitter/background_job.rb
index fbd77f341..b7f3257b4 100644
--- a/app/models/observer/ticket/article/communicate_twitter/background_job.rb
+++ b/app/models/observer/ticket/article/communicate_twitter/background_job.rb
@@ -105,7 +105,7 @@ class Observer::Ticket::Article::CommunicateTwitter::BackgroundJob
 
   def log_error(local_record, message)
     local_record.preferences['delivery_status'] = 'fail'
-    local_record.preferences['delivery_status_message'] = message
+    local_record.preferences['delivery_status_message'] = message.encode!('UTF-8', 'UTF-8', invalid: :replace, replace: '?')
     local_record.preferences['delivery_status_date'] = Time.zone.now
     local_record.save
     Rails.logger.error message