diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee
index 9b848e011..7c93690bf 100644
--- a/public/assets/chat/chat.coffee
+++ b/public/assets/chat/chat.coffee
@@ -8,6 +8,7 @@ do($ = window.jQuery, window) ->
agentPhrase: ' is helping you'
show: true
target: $('body')
+ host: 'ws://localhost:6042'
_messageCount: 0
isOpen: false
@@ -19,9 +20,8 @@ do($ = window.jQuery, window) ->
inputTimeout: null
isTyping: false
isOnline: true
- initialQueueDelay: 10000,
+ initialQueueDelay: 10000
debug: true
- host: 'ws://localhost:6042'
wsReconnectEnable: true
strings:
'Online': 'Online'
@@ -395,8 +395,8 @@ do($ = window.jQuery, window) ->
@send('chat_session_init')
wsConnect: =>
- @log 'notice', "Connecting to #{@host}"
- @ws = new window.WebSocket(@host)
+ @log 'notice', "Connecting to #{@options.host}"
+ @ws = new window.WebSocket(@options.host)
@ws.onopen = @onWebSocketOpen
@ws.onmessage = @onWebSocketMessage
diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index c9753af49..f1ad3edba 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -8,7 +8,8 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
invitationPhrase: 'Chat with us!',
agentPhrase: ' is helping you',
show: true,
- target: $('body')
+ target: $('body'),
+ host: 'ws://localhost:6042'
};
ZammadChat.prototype._messageCount = 0;
@@ -35,7 +36,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
ZammadChat.prototype.debug = true;
- ZammadChat.prototype.host = 'ws://localhost:6042';
+ ZammadChat.prototype.wsReconnectEnable = true;
ZammadChat.prototype.strings = {
'Online': 'Online',
@@ -98,7 +99,9 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
this.onConnectionReestablished = bind(this.onConnectionReestablished, this);
this.reconnect = bind(this.reconnect, this);
this.onWebSocketOpen = bind(this.onWebSocketOpen, this);
- this.connect = bind(this.connect, this);
+ this.wsReconnect = bind(this.wsReconnect, this);
+ this.wsClose = bind(this.wsClose, this);
+ this.wsConnect = bind(this.wsConnect, this);
this.onAgentTypingEnd = bind(this.onAgentTypingEnd, this);
this.onAgentTypingStart = bind(this.onAgentTypingStart, this);
this.onQueue = bind(this.onQueue, this);
@@ -140,7 +143,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
this.log('notice', 'Chat: Browser not supported!');
return;
}
- this.connect();
+ this.wsConnect();
}
ZammadChat.prototype.checkForEnter = function(event) {
@@ -194,17 +197,21 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
case 'chat_status_customer':
switch (pipe.data.state) {
case 'online':
+ this.sessionId = void 0;
this.onReady();
this.log('debug', 'Zammad Chat: ready');
break;
case 'offline':
this.log('debug', 'Zammad Chat: No agent online');
+ this.wsClose();
break;
case 'chat_disabled':
this.log('debug', 'Zammad Chat: Chat is disabled');
+ this.wsClose();
break;
case 'no_seats_available':
this.log('debug', 'Zammad Chat: Too many clients in queue. Clients in queue: ', pipe.data.queue);
+ this.wsClose();
break;
case 'reconnect':
this.log('debug', 'old messages', pipe.data.session);
@@ -338,19 +345,24 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
this.el.css('bottom', 0);
this.onOpenAnimationEnd();
}
- return this.isOpen = true;
- };
-
- ZammadChat.prototype.onOpenAnimationEnd = function() {
+ this.isOpen = true;
if (!this.sessionId) {
return this.session_init();
}
};
+ ZammadChat.prototype.onOpenAnimationEnd = function() {};
+
ZammadChat.prototype.close = function(event) {
if (event) {
event.stopPropagation();
}
+ if (!this.sessionId) {
+ return;
+ }
+ if (this.onInitialQueueDelayId) {
+ clearTimeout(this.onInitialQueueDelayId);
+ }
sessionStorage.removeItem('sessionId');
sessionStorage.removeItem('unfinished_message');
return this.closeWindow();
@@ -400,6 +412,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
ZammadChat.prototype.onQueueScreen = function(data) {
var show;
+ this.setSessionId(data.session_id);
show = (function(_this) {
return function() {
return _this.onQueue(data);
@@ -418,7 +431,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
ZammadChat.prototype.onQueue = function(data) {
this.log('notice', 'onQueue', data.position);
this.inQueue = true;
- this.setSessionId(data.session_id);
return this.el.find('.zammad-chat-body').html(this.view('waiting')({
position: data.position
}));
@@ -485,15 +497,17 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
return this.send('chat_session_init');
};
- ZammadChat.prototype.connect = function() {
- this.log('notice', "Connecting to " + this.host);
- this.ws = new window.WebSocket(this.host);
+ ZammadChat.prototype.wsConnect = function() {
+ this.log('notice', "Connecting to " + this.options.host);
+ this.ws = new window.WebSocket(this.options.host);
this.ws.onopen = this.onWebSocketOpen;
this.ws.onmessage = this.onWebSocketMessage;
this.ws.onclose = (function(_this) {
return function(e) {
_this.log('debug', 'close websocket connection');
- _this.reconnect();
+ if (_this.wsReconnectEnable) {
+ _this.reconnect();
+ }
return _this.setAgentOnlineState(false);
};
})(this);
@@ -504,6 +518,18 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
})(this);
};
+ ZammadChat.prototype.wsClose = function() {
+ this.wsReconnectEnable = false;
+ return this.ws.close();
+ };
+
+ ZammadChat.prototype.wsReconnect = function() {
+ if (this.reconnectDelayId) {
+ clearTimeout(this.reconnectDelayId);
+ }
+ return this.reconnectDelayId = setTimeout(this.wsConnect, 5000);
+ };
+
ZammadChat.prototype.onWebSocketOpen = function() {
this.sessionId = sessionStorage.getItem('sessionId');
this.log('debug', 'ws connected');
@@ -519,10 +545,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
this.lastAddedType = 'status';
this.el.find('.zammad-chat-agent-status').attr('data-status', 'connecting').text(this.T('Reconnecting'));
this.addStatus(this.T('Connection lost'));
- if (this.reconnectDelayId) {
- clearTimeout(this.reconnectDelayId);
- }
- return this.reconnectDelayId = setTimeout(this.connect, 5000);
+ return this.wsReconnect();
};
ZammadChat.prototype.onConnectionReestablished = function() {
diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index a72443993..30fac6502 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1 +1 @@
-var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice;!function(t,e){var s;return s=function(){function s(s,n){return this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.onWebSocketOpen=bind(this.onWebSocketOpen,this),this.connect=bind(this.connect,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.closeWindow=bind(this.closeWindow,this),this.close=bind(this.close,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onTypingEnd=bind(this.onTypingEnd,this),this.onInput=bind(this.onInput,this),this.reopenSession=bind(this.reopenSession,this),this.onReady=bind(this.onReady,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.view=bind(this.view,this),this.log=bind(this.log,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,n),this.el=t(this.view("chat")(this.options)),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(function(t){return function(){return t.open()}}(this)),this.el.find(".js-chat-close").click(this.close),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.input.on({keydown:this.checkForEnter,input:this.onInput}),e.WebSocket&&sessionStorage?void this.connect():void this.log("notice","Chat: Browser not supported!")}return s.prototype.defaults={invitationPhrase:"Chat with us!",agentPhrase:" is helping you",show:!0,target:t("body")},s.prototype._messageCount=0,s.prototype.isOpen=!1,s.prototype.blinkOnlineInterval=null,s.prototype.stopBlinOnlineStateTimeout=null,s.prototype.showTimeEveryXMinutes=1,s.prototype.lastTimestamp=null,s.prototype.lastAddedType=null,s.prototype.inputTimeout=null,s.prototype.isTyping=!1,s.prototype.isOnline=!0,s.prototype.initialQueueDelay=1e4,s.prototype.debug=!0,s.prototype.host="ws://localhost:6042",s.prototype.strings={Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Connection re-established",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleges are busy.":"Alle Kollegen sind belegt.","You are on waiting list position %s.":"Sie sind in der Warteliste an der Position %s.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s your conversation with %s got closed.":"Da sie in den letzten %s nichts geschrieben haben wurde ihre Konversation mit %s geschlossen.",minutes:"Minuten"},s.prototype.sessionId=void 0,s.prototype.T=function(){var t,e,s,n,i,a;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.strings[i]||this.log("notice","Translation needed for '"+i+"'"),a=this.strings[i]||i,s)for(t=0,n=s.length;n>t;t++)e=s[t],a=a.replace(/%s/,e);return a},s.prototype.log=function(){var t,e;return t=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.debug||"debug"!==t?console.log(t,e):void 0},s.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,e.zammadChatTemplates[t](n)}}(this)},s.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},s.prototype.send=function(t,e){var s;return this.log("debug","ws:send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.onWebSocketMessage=function(t){var e,s,n,i;for(i=JSON.parse(t.data),e=0,s=i.length;s>e;e++)switch(n=i[e],this.log("debug","ws:onmessage",n),n.event){case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.onReady(),this.log("debug","Zammad Chat: ready");break;case"offline":this.log("debug","Zammad Chat: No agent online");break;case"chat_disabled":this.log("debug","Zammad Chat: Chat is disabled");break;case"no_seats_available":this.log("debug","Zammad Chat: Too many clients in queue. Clients in queue: ",n.data.queue);break;case"reconnect":this.log("debug","old messages",n.data.session),this.reopenSession(n.data)}}},s.prototype.onReady=function(){return this.options.show?this.show():void 0},s.prototype.reopenSession=function(t){var e,s,n,i,a;for(a=sessionStorage.getItem("unfinished_message"),this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});return a&&this.input.val(a),this.show(),this.open(),this.scrollToBottom(),a?this.input.focus():void 0},s.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.val()),this.onTypingStart()},s.prototype.onTypingStart=function(){return this.isTypingTimeout&&clearTimeout(this.isTypingTimeout),this.isTypingTimeout=setTimeout(this.onTypingEnd,1500),this.isTyping?void 0:(this.isTyping=!0,this.send("chat_session_typing",{session_id:this.sessionId}))},s.prototype.onTypingEnd=function(){return this.isTyping=!1},s.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},s.prototype.sendMessage=function(){var t,e;return(t=this.input.val())?(sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").size()?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.val(""),this.scrollToBottom(),this.isTyping=!1,this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},s.prototype.receiveMessage=function(t){return this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"})},s.prototype.renderMessage=function(t){var e,s;return this.lastAddedType="message--"+t.from,s=null!=(e=document.hidden)?e:{" zammad-chat-message--unread":""},this.el.find(".zammad-chat-body").append(this.view("message")(t)),this.scrollToBottom()},s.prototype.open=function(){return this.isOpen&&this.show(),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.isOpen=!0},s.prototype.onOpenAnimationEnd=function(){return this.sessionId?void 0:this.session_init()},s.prototype.close=function(t){return t&&t.stopPropagation(),sessionStorage.removeItem("sessionId"),sessionStorage.removeItem("unfinished_message"),this.closeWindow()},s.prototype.closeWindow=function(){var t;return t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-t},500,this.onCloseAnimationEnd)},s.prototype.onCloseAnimationEnd=function(){return this.el.removeClass("zammad-chat-is-open"),this.disconnect(),this.isOpen=!1,this.send("chat_session_close",{session_id:this.sessionId}),this.setSessionId(void 0)},s.prototype.hide=function(){return this.el.removeClass("zammad-chat-is-visible")},s.prototype.show=function(){var t;return this.el.addClass("zammad-chat-is-visible"),t=this.el.outerHeight()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.input.autoGrow({extraLine:!1})},s.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},s.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},s.prototype.onQueueScreen=function(t){var e;return e=function(e){return function(){return e.onQueue(t)}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},s.prototype.onQueue=function(t){return this.log("notice","onQueue",t.position),this.inQueue=!0,this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(this.view("waiting")({position:t.position}))},s.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),this.el.find(".zammad-chat-message--typing").size()?void 0:(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.scrollToBottom())},s.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},s.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},s.prototype.updateLastTimestamp=function(t,e){return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},s.prototype.addStatus=function(t){return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},s.prototype.scrollToBottom=function(){return this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight"))},s.prototype.session_init=function(){return this.send("chat_session_init")},s.prototype.connect=function(){return this.log("notice","Connecting to "+this.host),this.ws=new e.WebSocket(this.host),this.ws.onopen=this.onWebSocketOpen,this.ws.onmessage=this.onWebSocketMessage,this.ws.onclose=function(t){return function(e){return t.log("debug","close websocket connection"),t.reconnect(),t.setAgentOnlineState(!1)}}(this),this.ws.onerror=function(t){return function(e){return t.log("debug","ws:onerror",e)}}(this)},s.prototype.onWebSocketOpen=function(){return this.sessionId=sessionStorage.getItem("sessionId"),this.log("debug","ws connected"),this.send("chat_status_customer",{session_id:this.sessionId}),this.setAgentOnlineState(!0)},s.prototype.reconnect=function(){return this.log("notice","reconnecting"),this.disableInput(),this.lastAddedType="status",this.el.find(".zammad-chat-agent-status").attr("data-status","connecting").text(this.T("Reconnecting")),this.addStatus(this.T("Connection lost")),this.reconnectDelayId&&clearTimeout(this.reconnectDelayId),this.reconnectDelayId=setTimeout(this.connect,5e3)},s.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.el.find(".zammad-chat-agent-status").attr("data-status","online").text(this.T("Online")),this.addStatus(this.T("Connection re-established"))},s.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput()},s.prototype.disconnect=function(){return this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden")},s.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},s.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.el.find(".zammad-chat-body").empty(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.input.focus()},s.prototype.showTimeout=function(){return this.el.find(".zammad-chat-body").html(this.view("timeout")({agent:this.agent.name,delay:10,unit:this.T("minutes")}))},s.prototype.showLoader=function(){return this.el.find(".zammad-chat-body").html(this.view("loader")())},s.prototype.setAgentOnlineState=function(t){return this.isOnline=t,this.el.find(".zammad-chat-agent-status").toggleClass("zammad-chat-is-online",t).text(t?this.T("Online"):this.T("Offline"))},s}(),t(document).ready(function(){return e.zammadChat=new s})}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){this.agent.avatar&&(s.push('\n,s.push(n(this.agent.avatar)),s.push(')
\n')),s.push('\n\n '),s.push(n(this.agent.name)),s.push(" "),s.push(this.agentPhrase),s.push("\n")}).call(this)}.call(t),t.safe=i,t.escape=a,s.join("")},jQuery.fn.autoGrow=function(t){return this.each(function(){var e=jQuery.extend({extraLine:!0},t),s=function(t){return jQuery(t).after(''),jQuery(t).next(".autogrow-textarea-mirror")[0]},n=function(t){a.innerHTML=String(t.value).replace(/&/g,"&").replace(/"/g,""").replace(/'/g,"'").replace(//g,">").replace(/ /g," ").replace(/\n/g,"
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.":""),jQuery(t).height()!=jQuery(a).height()&&jQuery(t).height(jQuery(a).height())},i=function(){n(this)},a=s(this);a.style.display="none",a.style.wordWrap="break-word",a.style.whiteSpace="normal",a.style.padding=jQuery(this).css("paddingTop")+" "+jQuery(this).css("paddingRight")+" "+jQuery(this).css("paddingBottom")+" "+jQuery(this).css("paddingLeft"),a.style.width=jQuery(this).css("width"),a.style.fontFamily=jQuery(this).css("font-family"),a.style.fontSize=jQuery(this).css("font-size"),a.style.lineHeight=jQuery(this).css("line-height"),this.style.overflow="hidden",this.style.minHeight=this.rows+"em",this.onkeyup=i,n(this)})},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.loader=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('\n \n \n \n \n \n '),s.push(n(this.T("Connecting"))),s.push("\n
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