diff --git a/lib/import/otrs/priority.rb b/lib/import/otrs/priority.rb
index 35cf917e7..225e89e24 100644
--- a/lib/import/otrs/priority.rb
+++ b/lib/import/otrs/priority.rb
@@ -49,12 +49,14 @@ module Import
 
       def ui_color(priority)
         return 'high-priority' if ['4 high', '5 very high'].include?(priority['Name'])
+        return 'low-priority' if ['2 low', '1 very low'].include?(priority['Name'])
 
         nil
       end
 
       def ui_icon(priority)
         return 'important' if ['4 high', '5 very high'].include?(priority['Name'])
+        return 'low-priority' if ['2 low', '1 very low'].include?(priority['Name'])
 
         nil
       end
diff --git a/spec/fixtures/import/otrs/priority/low.json b/spec/fixtures/import/otrs/priority/low.json
new file mode 100644
index 000000000..2708a31db
--- /dev/null
+++ b/spec/fixtures/import/otrs/priority/low.json
@@ -0,0 +1,9 @@
+{
+  "ChangeBy": "1",
+  "ChangeTime": "2014-04-28 10:53:18",
+  "ID": "2",
+  "ValidID": "1",
+  "CreateTime": "2014-04-28 10:53:18",
+  "CreateBy": "1",
+  "Name": "2 low"
+}
diff --git a/spec/fixtures/import/otrs/priority/normal.json b/spec/fixtures/import/otrs/priority/normal.json
new file mode 100644
index 000000000..477a52d7a
--- /dev/null
+++ b/spec/fixtures/import/otrs/priority/normal.json
@@ -0,0 +1,9 @@
+{
+  "ChangeBy": "1",
+  "ChangeTime": "2014-04-28 10:53:18",
+  "ID": "3",
+  "ValidID": "1",
+  "CreateTime": "2014-04-28 10:53:18",
+  "CreateBy": "1",
+  "Name": "3 normal"
+}
diff --git a/spec/lib/import/otrs/priority_spec.rb b/spec/lib/import/otrs/priority_spec.rb
index 9c0348c79..69cf67f85 100644
--- a/spec/lib/import/otrs/priority_spec.rb
+++ b/spec/lib/import/otrs/priority_spec.rb
@@ -49,4 +49,48 @@ RSpec.describe Import::OTRS::Priority do
       updates_with(zammad_structure)
     end
   end
+
+  context 'normal' do
+
+    let(:object_structure) { load_priority_json('normal') }
+    let(:zammad_structure) do
+      {
+        created_by_id: '1',
+        updated_by_id: '1',
+        active:        true,
+        updated_at:    '2014-04-28 10:53:18',
+        created_at:    '2014-04-28 10:53:18',
+        ui_color:      nil,
+        ui_icon:       nil,
+        name:          '3 normal',
+        id:            '3'
+      }
+    end
+
+    it 'updates' do
+      updates_with(zammad_structure)
+    end
+  end
+
+  context 'low' do
+
+    let(:object_structure) { load_priority_json('low') }
+    let(:zammad_structure) do
+      {
+        created_by_id: '1',
+        updated_by_id: '1',
+        active:        true,
+        updated_at:    '2014-04-28 10:53:18',
+        created_at:    '2014-04-28 10:53:18',
+        ui_color:      'low-priority',
+        ui_icon:       'low-priority',
+        name:          '2 low',
+        id:            '2'
+      }
+    end
+
+    it 'updates' do
+      updates_with(zammad_structure)
+    end
+  end
 end