Ignore auto reply.
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@ -43,6 +43,13 @@ backend.perform
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ticket = Ticket.find(@item[:object_id])
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ticket = Ticket.find(@item[:object_id])
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if @item[:article_id]
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if @item[:article_id]
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article = Ticket::Article.find(@item[:article_id])
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article = Ticket::Article.find(@item[:article_id])
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# ignore notifications
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sender = Ticket::Article::Sender.lookup(id: article.sender_id)
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if sender && sender.name == 'System'
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return if @item[:changes].empty?
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article = nil
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end
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end
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end
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# ignore if no changes has been done
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# ignore if no changes has been done
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