diff --git a/app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco b/app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco
index c0506bd5e..aadc0cd0c 100644
--- a/app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco
+++ b/app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco
@@ -5,32 +5,8 @@
 <div class="row ticket-answer">
   <div class="span9">
 
-    <div class="row well">
-      <div class="avatar span1 thumbnails">
-        <img class="thumbnail user-data" data-id="<%= window.Session['id'] %>"" src="<%- window.Session['image'] %>" alt="">
-      </div>
-
-      <div class="span8">
-        <div class="row">
-
-          <form class="form-stacked keepleft update-box">
-  
-              <%- @form_ticket %>
-
-              <%- @form_article %>
-  
-              <div class="keepleft" id="file-uploader"></div>
-              &nbsp;
-              <input type="submit" class="btn btn-primary submit" value="submit">
-
-          </form>
-        </div>
-      </div>
-
-    </div>
-
 <% for article in @articles: %>
-    <div class="row well article" data-id="<%= article.id %>">
+    <div class="row article" data-id="<%= article.id %>">
       <div class="avatar span1 thumbnails">
         <img class="thumbnail user-data" data-id="<%= article.created_by_id %>" src="<%= article.created_by.image %>" alt="">
       </div>
@@ -70,6 +46,24 @@
     </div>
 <% end %>
 
+    <div class="row article">
+      <div class="avatar span1 thumbnails">
+        <img class="thumbnail user-data" data-id="<%= window.Session['id'] %>"" src="<%- window.Session['image'] %>" alt="">
+      </div>
+      <div class="span8 well-muted article-message">
+        <form class="form-stacked keepleft">
+
+            <%- @form_ticket %>
+
+            <%- @form_article %>
+
+            <div class="keepleft" id="file-uploader"></div>
+            &nbsp;
+            <input type="submit" class="btn btn-primary submit" value="submit">
+        </form>
+      </div>
+    </div>
+
   </div>
 
   <div class="span3">
diff --git a/app/assets/stylesheets/zzz.css b/app/assets/stylesheets/zzz.css
index 35cd7f629..48fa39324 100644
--- a/app/assets/stylesheets/zzz.css
+++ b/app/assets/stylesheets/zzz.css
@@ -45,10 +45,6 @@ body {
   color: #999999;
 }
 
-.update-box .controls .span2 {
-  width: 132px;
-}
-
 /*
  * removed margin of forms to not break the layout with submit buttons within <form></form> area e. g. for modal dialogs
  */
@@ -108,19 +104,19 @@ footer {
   float: right;
 }
 
-.update-box {
-  margin-left: 10px;
-}
-
-.ticket-answer .well {
-    margin-left: 0;
-    margin-right: 20px;
-}
-
 .ticket-answer .avatar {
-    margin-left: 0;
+    margin-left: 10px;
+}
+.ticket-answer .span8 {
+  width: 558px;
+}
+
+.ticket-answer .span9 {
+  width: 710px;
+}
+.ticket-answer .span3 {
+  width: 200px;
 }
-.ticket-answer .span8 { width: 558px; }
 
 .article {
   border: none;
@@ -131,8 +127,8 @@ footer {
   margin-top: 0px;
   margin-bottom: 10px;
 
-  padding-top: 8px;
-  padding-bottom: 8px;
+  padding-top: 0px;
+  padding-bottom: 2px;
   padding-right: 0px;
   
   background-color: #ffffff;
@@ -140,21 +136,23 @@ footer {
 
 .article-message {
   
-  margin: 0 0 0 0;
+  margin-top: 0px;
+  margin-bottom: 6px;
   margin-left: 10px;
-  padding-top: 8px;
+
+  padding-top: 10px;
   padding-bottom: 8px;
-  padding-left: 8px;
+  padding-left: 10px;
   
   width: 580px;
 }
 
 .article .span8 {
-  width: 578px;
+  width: 602px;
 }
 
 .well-muted {
-  background-color: #fff;
+  background-color: whiteSmoke;
   border: 1px solid #eee;
   border: 1px solid rgba(0, 0, 0, 0.05);
   -webkit-border-radius: 4px;