diff --git a/lib/import/otrs/user_factory.rb b/lib/import/otrs/user_factory.rb
index ea49ccc77..ce3430876 100644
--- a/lib/import/otrs/user_factory.rb
+++ b/lib/import/otrs/user_factory.rb
@@ -2,6 +2,14 @@ module Import
   module OTRS
     module UserFactory
       extend Import::Factory
+
+      # rubocop:disable Style/ModuleFunction
+      extend self
+
+      # skip root@localhost since we have our own \o/
+      def skip?(record, *_args)
+        record['UserID'].to_i == 1
+      end
     end
   end
 end
diff --git a/spec/import/otrs/user_factory_spec.rb b/spec/import/otrs/user_factory_spec.rb
index b88035417..4f38bf84a 100644
--- a/spec/import/otrs/user_factory_spec.rb
+++ b/spec/import/otrs/user_factory_spec.rb
@@ -3,4 +3,12 @@ require 'import/factory_examples'
 
 RSpec.describe Import::OTRS::UserFactory do
   it_behaves_like 'Import::Factory'
+
+  it 'skips root@localhost' do
+
+    root_data = json_fixture('import/otrs/user/default')
+    expect(Import::OTRS::User).to_not receive(:new)
+
+    described_class.import([root_data])
+  end
 end