diff --git a/app/assets/javascripts/app/controllers/_plugin/keyboard_shortcuts.coffee b/app/assets/javascripts/app/controllers/_plugin/keyboard_shortcuts.coffee
index 5955bf999..0a1fd32b4 100644
--- a/app/assets/javascripts/app/controllers/_plugin/keyboard_shortcuts.coffee
+++ b/app/assets/javascripts/app/controllers/_plugin/keyboard_shortcuts.coffee
@@ -473,7 +473,7 @@ App.Config.set(
             {
               key: 'y'
               hotkeys: true
-              description: __('...of whole textarea')
+              description: __('...of whole text area')
               globalEvent: 'richtext-remove-formating-textarea'
             }
             {
diff --git a/app/assets/javascripts/app/models/calendar.coffee b/app/assets/javascripts/app/models/calendar.coffee
index bce4ebddf..c2b497c3e 100644
--- a/app/assets/javascripts/app/models/calendar.coffee
+++ b/app/assets/javascripts/app/models/calendar.coffee
@@ -20,9 +20,9 @@ class App.Calendar extends App.Model
     "#{@name} - #{@timezone}"
 
   @description = __('''
-A **calendar** is needed for calculation of escalation based on business hours and sending out escalation notifications..
+A **calendar** is needed to calculate escalations based on business hours and to send out escalation notifications.
 
-Define a **"standard"** calendar which is valid system-wide. Only in the defined business hours the escalation notifications will be sent to your agents.
+Define a **"standard"** calendar which is valid system-wide. The escalation notifications will only be sent to your agents during the defined business hours.
 
-Do you have customers with different business hours, you can create multiple calendars. Tickets are linked to calendars using **SLAs**.
+If you have customers with different business hours, you can create multiple calendars. Tickets are linked to calendars using **SLAs**.
 ''')
diff --git a/app/assets/javascripts/app/models/data_privacy_task.coffee b/app/assets/javascripts/app/models/data_privacy_task.coffee
index d8a30971b..de2861311 100644
--- a/app/assets/javascripts/app/models/data_privacy_task.coffee
+++ b/app/assets/javascripts/app/models/data_privacy_task.coffee
@@ -13,11 +13,11 @@ class App.DataPrivacyTask extends App.Model
   @configure_overview = []
 
   @description = __('''
-** Data Privacy **, helps you to delete and verify the removal of existing data of the system.
+** Data Privacy ** helps you to delete and verify the removal of existing data from the system.
 
-It can be used to delete tickets, organizations and users. The owner assignment will be unset in case the deleted user is an agent.
+It can be used to delete tickets, organizations, and users. The owner assignment will be unset in case the deleted user is an agent.
 
-Data Privacy tasks will be executed every 10 minutes. The execution might take some additional time depending of the number of objects that should get deleted.
+Data Privacy tasks will be executed every 10 minutes. The execution might take some additional time depending on the number of objects that will be deleted.
 ''')
 
   activityMessage: (item) ->
@@ -25,9 +25,9 @@ Data Privacy tasks will be executed every 10 minutes. The execution might take s
     return if !item.created_by
 
     if item.type is 'create'
-      return App.i18n.translateContent('%s created data privacy task to delete user id |%s|', item.created_by.displayName(), item.objectNative.deletable_id)
+      return App.i18n.translateContent('%s created data privacy task to delete user ID |%s|', item.created_by.displayName(), item.objectNative.deletable_id)
     else if item.type is 'update'
-      return App.i18n.translateContent('%s updated data privacy task to delete user id |%s|', item.created_by.displayName(), item.objectNative.deletable_id)
+      return App.i18n.translateContent('%s updated data privacy task to delete user ID |%s|', item.created_by.displayName(), item.objectNative.deletable_id)
     else if item.type is 'completed'
-      return App.i18n.translateContent('%s completed data privacy task to delete user id |%s|', item.created_by.displayName(), item.objectNative.deletable_id)
+      return App.i18n.translateContent('%s completed data privacy task to delete user ID |%s|', item.created_by.displayName(), item.objectNative.deletable_id)
     return "Unknow action for (#{@objectDisplayName()}/#{item.type}), extend activityMessage() of model."
diff --git a/app/assets/javascripts/app/models/group.coffee b/app/assets/javascripts/app/models/group.coffee
index c59cd3361..f6caf70f4 100644
--- a/app/assets/javascripts/app/models/group.coffee
+++ b/app/assets/javascripts/app/models/group.coffee
@@ -24,9 +24,9 @@ class App.Group extends App.Model
 
   activityMessage: (item) ->
     if item.type is 'create'
-      return App.i18n.translateContent('%s created Group |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s created group |%s|', item.created_by.displayName(), item.title)
     else if item.type is 'update'
-      return App.i18n.translateContent('%s updated Group |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s updated group |%s|', item.created_by.displayName(), item.title)
     return "Unknow action for (#{@objectDisplayName()}/#{item.type}), extend activityMessage() of model."
 
   avatar: (size = 40, cssClass = []) ->
diff --git a/app/assets/javascripts/app/models/organization.coffee b/app/assets/javascripts/app/models/organization.coffee
index 0c3a5182d..2aeea52ed 100644
--- a/app/assets/javascripts/app/models/organization.coffee
+++ b/app/assets/javascripts/app/models/organization.coffee
@@ -79,7 +79,7 @@ Using **Organisations** you can **group** customers. This has among others two i
     return if !item.created_by
 
     if item.type is 'create'
-      return App.i18n.translateContent('%s created Organization |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s created organization |%s|', item.created_by.displayName(), item.title)
     else if item.type is 'update'
-      return App.i18n.translateContent('%s updated Organization |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s updated organization |%s|', item.created_by.displayName(), item.title)
     return "Unknow action for (#{@objectDisplayName()}/#{item.type}), extend activityMessage() of model."
diff --git a/app/assets/javascripts/app/models/role.coffee b/app/assets/javascripts/app/models/role.coffee
index b6b886411..9bd10b99d 100644
--- a/app/assets/javascripts/app/models/role.coffee
+++ b/app/assets/javascripts/app/models/role.coffee
@@ -23,9 +23,9 @@ class App.Role extends App.Model
     return if !item.created_by
 
     if item.type is 'create'
-      return App.i18n.translateContent('%s created Role |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s created role |%s|', item.created_by.displayName(), item.title)
     else if item.type is 'update'
-      return App.i18n.translateContent('%s updated Role |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s updated role |%s|', item.created_by.displayName(), item.title)
     return "Unknow action for (#{@objectDisplayName()}/#{item.type}), extend activityMessage() of model."
 
   @_fillUp: (data) ->
diff --git a/app/assets/javascripts/app/models/sla.coffee b/app/assets/javascripts/app/models/sla.coffee
index dc3db3cf5..84767e118 100644
--- a/app/assets/javascripts/app/models/sla.coffee
+++ b/app/assets/javascripts/app/models/sla.coffee
@@ -22,9 +22,9 @@ class App.Sla extends App.Model
   ]
 
   @description = __('''
-** Service Level Agreements **, abbreviated ** SLAs **, help you to meet certain customers' time-related responses. Thus, for example, you can say customers should always get a response from you after 8 hours at the latest. In the event of an imminent violation or a breach, Zammad will alert you to such events.
+** Service Level Agreements **, abbreviated ** SLAs **, help you to meet specific response times for your customers' requests. This way you can define goals such as answering every inquiry within eight hours. If you are at risk of missing this target, Zammad will alert you.
 
-It can be ** response time ** (time between the creation of a ticket and the first reaction of an agent), ** update time ** (time between a customer's request and an agent's reaction) and ** solution time ** (time between creation and closing a ticket ) To be defined.
+You can define targets for three different metrics: ** response time ** (time between the creation of a ticket and the first reaction of an agent), ** update time ** (time between a customer's request and an agent's reaction), and ** solution time ** (time between creating and closing a ticket).
 
-Any violations are displayed in a separate view in the overviews. You can also configure ** e-mail notifications **.
+Any escalated tickets (i.e. tickets that have missed the defined target) are displayed in a separate view in your overviews. You can also configure ** email notifications **.
 ''')
diff --git a/app/assets/javascripts/app/models/ticket.coffee b/app/assets/javascripts/app/models/ticket.coffee
index 6e930949c..c2e8d5f8c 100644
--- a/app/assets/javascripts/app/models/ticket.coffee
+++ b/app/assets/javascripts/app/models/ticket.coffee
@@ -105,11 +105,11 @@ class App.Ticket extends App.Model
 
     switch item.type
       when 'create'
-        App.i18n.translateContent('%s created Ticket |%s|', item.created_by.displayName(), item.title)
+        App.i18n.translateContent('%s created ticket |%s|', item.created_by.displayName(), item.title)
       when 'update'
-        App.i18n.translateContent('%s updated Ticket |%s|', item.created_by.displayName(), item.title)
+        App.i18n.translateContent('%s updated ticket |%s|', item.created_by.displayName(), item.title)
       when 'reminder_reached'
-        App.i18n.translateContent('Pending reminder reached for Ticket |%s|', item.title)
+        App.i18n.translateContent('Pending reminder reached for ticket |%s|', item.title)
       when 'escalation'
         App.i18n.translateContent('Ticket |%s| is escalated!', item.title)
       when 'escalation_warning'
diff --git a/app/assets/javascripts/app/models/ticket_article.coffee b/app/assets/javascripts/app/models/ticket_article.coffee
index ba86baacb..2e9920b13 100644
--- a/app/assets/javascripts/app/models/ticket_article.coffee
+++ b/app/assets/javascripts/app/models/ticket_article.coffee
@@ -46,9 +46,9 @@ class App.TicketArticle extends App.Model
     return if !item.created_by
 
     if item.type is 'create'
-      return App.i18n.translateContent('%s created Article for |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s created article for |%s|', item.created_by.displayName(), item.title)
     else if item.type is 'update'
-      return App.i18n.translateContent('%s updated Article for |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s updated article for |%s|', item.created_by.displayName(), item.title)
     return "Unknow action for (#{@objectDisplayName()}/#{item.type}), extend activityMessage() of model."
 
   @contentAttachments: (article) ->
diff --git a/app/assets/javascripts/app/models/user.coffee b/app/assets/javascripts/app/models/user.coffee
index e453116b7..484b5435f 100644
--- a/app/assets/javascripts/app/models/user.coffee
+++ b/app/assets/javascripts/app/models/user.coffee
@@ -177,9 +177,9 @@ class App.User extends App.Model
     return if !item.created_by
 
     if item.type is 'create'
-      return App.i18n.translateContent('%s created User |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s created user |%s|', item.created_by.displayName(), item.title)
     else if item.type is 'update'
-      return App.i18n.translateContent('%s updated User |%s|', item.created_by.displayName(), item.title)
+      return App.i18n.translateContent('%s updated user |%s|', item.created_by.displayName(), item.title)
     else if item.type is 'session started'
       return App.i18n.translateContent('%s started a new session', item.created_by.displayName())
     else if item.type is 'switch to'
diff --git a/app/assets/javascripts/app/views/channel/email_account_overview.jst.eco b/app/assets/javascripts/app/views/channel/email_account_overview.jst.eco
index 1265e6ae1..d220b1a79 100644
--- a/app/assets/javascripts/app/views/channel/email_account_overview.jst.eco
+++ b/app/assets/javascripts/app/views/channel/email_account_overview.jst.eco
@@ -50,9 +50,9 @@
       <% date_migration = new Date("#{date_migration_string}T00:00:00") %>
       <% date_now = new Date() %>
       <% if date_now > date_migration: %>
-        <%- @T('%s will only allow access via OAuth. Password-based access is no longer supported since %s.', 'G Suite', date_migration_string_local) %> <div class="flex-spacer"></div><div class="double-spacer"></div><button class="btn js-migrateGoogleMail" type="button"><%- @T('Migrate now!') %></button>
+        <%- @T('%s will only allow access via OAuth. Password-based access has not been supported since %s.', 'G Suite', date_migration_string_local) %> <div class="flex-spacer"></div><div class="double-spacer"></div><button class="btn js-migrateGoogleMail" type="button"><%- @T('Migrate now!') %></button>
       <% else: %>
-        <%- @T('%s will only allow access via OAuth. Password-based access will no longer be supported on %s.', 'G Suite', date_migration_string_local) %> <div class="flex-spacer"></div><div class="double-spacer"></div><button class="btn js-migrateGoogleMail" type="button"><%- @T('Migrate now!') %></button>
+        <%- @T('%s will only allow access via OAuth. Password-based access is no longer supported on %s.', 'G Suite', date_migration_string_local) %> <div class="flex-spacer"></div><div class="double-spacer"></div><button class="btn js-migrateGoogleMail" type="button"><%- @T('Migrate now!') %></button>
       <% end %>
     </div>
     <% end %>
@@ -63,9 +63,9 @@
       <% date_migration = new Date("#{date_migration_string}T00:00:00") %>
       <% date_now = new Date() %>
       <% if date_now > date_migration: %>
-        <%- @T('%s will only allow access via OAuth. Password-based access is no longer supported since %s.', 'Microsoft 365', date_migration_string_local) %> <div class="flex-spacer"></div><div class="double-spacer"></div><button class="btn js-migrateMicrosoft365Mail" type="button"><%- @T('Migrate now!') %></button>
+        <%- @T('%s will only allow access via OAuth. Password-based access has not been supported since %s.', 'Microsoft 365', date_migration_string_local) %> <div class="flex-spacer"></div><div class="double-spacer"></div><button class="btn js-migrateMicrosoft365Mail" type="button"><%- @T('Migrate now!') %></button>
       <% else: %>
-        <%- @T('%s will only allow access via OAuth. Password-based access will no longer be supported on %s.', 'Microsoft 365', date_migration_string_local) %> <div class="flex-spacer"></div><div class="double-spacer"></div><button class="btn js-migrateMicrosoft365Mail" type="button"><%- @T('Migrate now!') %></button>
+        <%- @T('%s will only allow access via OAuth. Password-based access is no longer supported on %s.', 'Microsoft 365', date_migration_string_local) %> <div class="flex-spacer"></div><div class="double-spacer"></div><button class="btn js-migrateMicrosoft365Mail" type="button"><%- @T('Migrate now!') %></button>
       <% end %>
     </div>
     <% end %>
@@ -110,7 +110,7 @@
             <% groupName = channel.group %>
           <% end %>
           <% if channel.group.active is false: %>
-            <%- @T('%s is inactive, please select a active one.', groupName) %>
+            <%- @T('%s is inactive, please select an active one.', groupName) %>
           <% else: %>
             <%= groupName %>
           <% end %>
diff --git a/app/assets/javascripts/app/views/channel/sms_account_overview.jst.eco b/app/assets/javascripts/app/views/channel/sms_account_overview.jst.eco
index b0b4630a1..effb13f51 100644
--- a/app/assets/javascripts/app/views/channel/sms_account_overview.jst.eco
+++ b/app/assets/javascripts/app/views/channel/sms_account_overview.jst.eco
@@ -59,7 +59,7 @@
                   <% groupName = channel.group %>
                 <% end %>
                 <% if channel.group.active is false: %>
-                  <%- @T('%s is inactive, please select a active one.', groupName) %>
+                  <%- @T('%s is inactive, please select an active one.', groupName) %>
                 <% else: %>
                   <%= groupName %>
                 <% end %>
diff --git a/app/assets/javascripts/app/views/dashboard/stats/ticket_in_process.jst.eco b/app/assets/javascripts/app/views/dashboard/stats/ticket_in_process.jst.eco
index a6268755b..44100ce79 100644
--- a/app/assets/javascripts/app/views/dashboard/stats/ticket_in_process.jst.eco
+++ b/app/assets/javascripts/app/views/dashboard/stats/ticket_in_process.jst.eco
@@ -1,6 +1,6 @@
 <div class="stat-widget vertical">
   <div class="stat-title">
-    <%- @T('Your tickets in process') %>
+    <%- @T('My tickets in process') %>
     <div class="stat-icon-help js-stat-help" title="<%- @Ti(@StatsTicketInProcess.description) %>" data-placement="bottom">
       <%- @Icon('help') %>
     </div>
@@ -8,6 +8,6 @@
   <div class="stat-graphic">
     <%- @Icon('in-process', "in-process-icon #{@StatsTicketInProcess.state}-color") %>
   </div>
-  <div class="stat-label" title="<%- @T('%s of your tickets are currently in process.', @StatsTicketInProcess.in_process) %>"><%- @T('%s% are currently in process', @StatsTicketInProcess.percent) %></div>
+  <div class="stat-label" title="<%- @T('%s of my tickets are currently in process.', @StatsTicketInProcess.in_process) %>"><%- @T('%s% are currently in process', @StatsTicketInProcess.percent) %></div>
   <div class="stat-detail"><%- @T('Average: %s%', @StatsTicketInProcess.average_per_agent) %></div>
 </div>
diff --git a/app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco b/app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco
index 5d80e6c03..ace5ed7cf 100644
--- a/app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco
+++ b/app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco
@@ -7,13 +7,13 @@
   <%- @T('The following changes are made:') %>
   <ul>
   <% if @result.stats.deleted isnt undefined: %>
-    <li><%- @T('%s Object(s) are deleted.', @result.stats.deleted) %></li>
+    <li><%- @T('%s object(s) are deleted.', @result.stats.deleted) %></li>
   <% end %>
   <% if @result.stats.created isnt undefined: %>
-    <li><%- @T('%s Object(s) are created.', @result.stats.created) %></li>
+    <li><%- @T('%s object(s) are created.', @result.stats.created) %></li>
   <% end %>
   <% if @result.stats.updated isnt undefined: %>
-    <li><%- @T('%s Object(s) are updated.', @result.stats.updated) %></li>
+    <li><%- @T('%s object(s) are updated.', @result.stats.updated) %></li>
   <% end %>
 <% end %>
 </p>
diff --git a/app/assets/javascripts/app/views/generic/object_import/imported.jst.eco b/app/assets/javascripts/app/views/generic/object_import/imported.jst.eco
index 2e307a79f..d1e5c1240 100644
--- a/app/assets/javascripts/app/views/generic/object_import/imported.jst.eco
+++ b/app/assets/javascripts/app/views/generic/object_import/imported.jst.eco
@@ -15,13 +15,13 @@
   <%- @T('The following changes have been made:') %>
   <ul>
   <% if @result.stats.deleted isnt undefined: %>
-    <li><%- @T('%s Object(s) were deleted.', @result.stats.deleted) %></li>
+    <li><%- @T('%s object(s) were deleted.', @result.stats.deleted) %></li>
   <% end %>
   <% if @result.stats.created isnt undefined: %>
-    <li><%- @T('%s Object(s) have been created.', @result.stats.created) %></li>
+    <li><%- @T('%s object(s) have been created.', @result.stats.created) %></li>
   <% end %>
   <% if @result.stats.updated isnt undefined: %>
-    <li><%- @T('%s Object(s) have been updated.', @result.stats.updated) %></li>
+    <li><%- @T('%s object(s) have been updated.', @result.stats.updated) %></li>
   <% end %>
 <% end %>
 </p>
diff --git a/app/assets/javascripts/app/views/google/list.jst.eco b/app/assets/javascripts/app/views/google/list.jst.eco
index 6412a06c7..d4bf415b4 100644
--- a/app/assets/javascripts/app/views/google/list.jst.eco
+++ b/app/assets/javascripts/app/views/google/list.jst.eco
@@ -59,7 +59,7 @@
             <% groupName = channel.group %>
           <% end %>
           <% if channel.group.active is false: %>
-            <%- @T('%s is inactive, please select a active one.', groupName) %>
+            <%- @T('%s is inactive, please select an active one.', groupName) %>
           <% else: %>
             <%= groupName %>
           <% end %>
diff --git a/app/assets/javascripts/app/views/import/freshdesk.jst.eco b/app/assets/javascripts/app/views/import/freshdesk.jst.eco
index 41de565a2..0a945707c 100644
--- a/app/assets/javascripts/app/views/import/freshdesk.jst.eco
+++ b/app/assets/javascripts/app/views/import/freshdesk.jst.eco
@@ -8,7 +8,7 @@
           <%- @T('Enter the Subdomain of your %s system', 'Freshdesk') %>:
         </p>
         <div class="form-group">
-          <label for="freshdesk-subdomain"><%- @T('%s Subdomain', 'Freshdesk') %></label>
+          <label for="freshdesk-subdomain"><%- @T('%s subdomain', 'Freshdesk') %></label>
           <div class="u-positionOrigin">
             <div class="input-group">
               <input type="text" id="freshdesk-subdomain" class="form-control" placeholder="example" name="freshdesk-subdomain" aria-describedby="freshdesk-subdomain-addon">
diff --git a/app/assets/javascripts/app/views/import/kayako.jst.eco b/app/assets/javascripts/app/views/import/kayako.jst.eco
index 5921c817a..e7e6dcdbc 100644
--- a/app/assets/javascripts/app/views/import/kayako.jst.eco
+++ b/app/assets/javascripts/app/views/import/kayako.jst.eco
@@ -8,7 +8,7 @@
           <%- @T('Enter the Subdomain of your %s system', 'Kayako') %>:
         </p>
         <div class="form-group">
-          <label for="kayako-subdomain"><%- @T('%s Subdomain', 'Kayako') %></label>
+          <label for="kayako-subdomain"><%- @T('%s subdomain', 'Kayako') %></label>
           <div class="u-positionOrigin">
             <div class="input-group">
               <input type="text" id="kayako-subdomain" class="form-control" placeholder="example" name="kayako-subdomain" aria-describedby="kayako-subdomain-addon">
diff --git a/app/assets/javascripts/app/views/microsoft365/list.jst.eco b/app/assets/javascripts/app/views/microsoft365/list.jst.eco
index e0b2e9813..ae5971f48 100644
--- a/app/assets/javascripts/app/views/microsoft365/list.jst.eco
+++ b/app/assets/javascripts/app/views/microsoft365/list.jst.eco
@@ -59,7 +59,7 @@
             <% groupName = channel.group %>
           <% end %>
           <% if channel.group.active is false: %>
-            <%- @T('%s is inactive, please select a active one.', groupName) %>
+            <%- @T('%s is inactive, please select an active one.', groupName) %>
           <% else: %>
             <%= groupName %>
           <% end %>
diff --git a/app/assets/javascripts/app/views/telegram/bot_add.jst.eco b/app/assets/javascripts/app/views/telegram/bot_add.jst.eco
index 5a2d31a39..b9e845d8b 100644
--- a/app/assets/javascripts/app/views/telegram/bot_add.jst.eco
+++ b/app/assets/javascripts/app/views/telegram/bot_add.jst.eco
@@ -6,7 +6,7 @@
   <h2><%- @T('Enter your %s App Keys', 'Telegram') %></h2>
   <div class="input form-group">
     <div class="formGroup-label">
-      <label for="api_token"><%- @T('%s Api Token', 'Telegram') %> <span>*</span></label>
+      <label for="api_token"><%- @T('%s API Token', 'Telegram') %> <span>*</span></label>
     </div>
     <div class="controls">
       <input id="api_token" type="text" name="api_token" value="" class="form-control" required autocomplete="off">
diff --git a/app/assets/javascripts/app/views/telegram/bot_edit.jst.eco b/app/assets/javascripts/app/views/telegram/bot_edit.jst.eco
index b90493f1e..e473161bd 100644
--- a/app/assets/javascripts/app/views/telegram/bot_edit.jst.eco
+++ b/app/assets/javascripts/app/views/telegram/bot_edit.jst.eco
@@ -3,7 +3,7 @@
   <h2><%- @T('Enter your %s App Keys', 'Telegram') %></h2>
   <div class="input form-group">
     <div class="formGroup-label">
-      <label for="api_token"><%- @T('%s Api Token', 'Telegram') %> <span>*</span></label>
+      <label for="api_token"><%- @T('%s API Token', 'Telegram') %> <span>*</span></label>
     </div>
     <div class="controls">
       <input id="api_token" type="text" name="api_token" value="<%= @channel.options.api_token %>" class="form-control" required autocomplete="off">
diff --git a/app/controllers/concerns/creates_ticket_articles.rb b/app/controllers/concerns/creates_ticket_articles.rb
index 9cab02287..872a7df82 100644
--- a/app/controllers/concerns/creates_ticket_articles.rb
+++ b/app/controllers/concerns/creates_ticket_articles.rb
@@ -13,7 +13,7 @@ module CreatesTicketArticles
     subtype = params.delete(:subtype)
 
     # check min. params
-    raise Exceptions::UnprocessableEntity, __('Need at least article: { body: "some text" }') if params[:body].blank?
+    raise Exceptions::UnprocessableEntity, __('Need at least an article body field.') if params[:body].blank?
 
     # fill default values
     if params[:type_id].blank? && params[:type].blank?
diff --git a/i18n/zammad.pot b/i18n/zammad.pot
index 680e9a4bb..e8764c8e6 100644
--- a/i18n/zammad.pot
+++ b/i18n/zammad.pot
@@ -44,7 +44,7 @@ msgstr ""
 
 #: app/assets/javascripts/app/views/telegram/bot_add.jst.eco
 #: app/assets/javascripts/app/views/telegram/bot_edit.jst.eco
-msgid "%s Api Token"
+msgid "%s API Token"
 msgstr ""
 
 #: app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco
@@ -63,39 +63,10 @@ msgstr ""
 msgid "%s Migration"
 msgstr ""
 
-#: app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco
-msgid "%s Object(s) are created."
-msgstr ""
-
-#: app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco
-msgid "%s Object(s) are deleted."
-msgstr ""
-
-#: app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco
-msgid "%s Object(s) are updated."
-msgstr ""
-
-#: app/assets/javascripts/app/views/generic/object_import/imported.jst.eco
-msgid "%s Object(s) have been created."
-msgstr ""
-
-#: app/assets/javascripts/app/views/generic/object_import/imported.jst.eco
-msgid "%s Object(s) have been updated."
-msgstr ""
-
-#: app/assets/javascripts/app/views/generic/object_import/imported.jst.eco
-msgid "%s Object(s) were deleted."
-msgstr ""
-
 #: app/assets/javascripts/app/views/integration/ldap_wizard.jst.eco
 msgid "%s Role"
 msgstr ""
 
-#: app/assets/javascripts/app/views/import/freshdesk.jst.eco
-#: app/assets/javascripts/app/views/import/kayako.jst.eco
-msgid "%s Subdomain"
-msgstr ""
-
 #: app/assets/javascripts/app/views/import/freshdesk.jst.eco
 #: app/assets/javascripts/app/views/import/kayako.jst.eco
 #: app/assets/javascripts/app/views/import/zendesk.jst.eco
@@ -107,35 +78,35 @@ msgid "%s ago"
 msgstr ""
 
 #: app/assets/javascripts/app/models/data_privacy_task.coffee
-msgid "%s completed data privacy task to delete user id |%s|"
+msgid "%s completed data privacy task to delete user ID |%s|"
 msgstr ""
 
 #: app/assets/javascripts/app/models/ticket_article.coffee
-msgid "%s created Article for |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/group.coffee
-msgid "%s created Group |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/organization.coffee
-msgid "%s created Organization |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/role.coffee
-msgid "%s created Role |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/ticket.coffee
-msgid "%s created Ticket |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/user.coffee
-msgid "%s created User |%s|"
+msgid "%s created article for |%s|"
 msgstr ""
 
 #: app/assets/javascripts/app/models/data_privacy_task.coffee
-msgid "%s created data privacy task to delete user id |%s|"
+msgid "%s created data privacy task to delete user ID |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/group.coffee
+msgid "%s created group |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/organization.coffee
+msgid "%s created organization |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/role.coffee
+msgid "%s created role |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/ticket.coffee
+msgid "%s created ticket |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/user.coffee
+msgid "%s created user |%s|"
 msgstr ""
 
 #: app/assets/javascripts/app/views/import/freshdesk.jst.eco
@@ -162,17 +133,41 @@ msgstr ""
 #: app/assets/javascripts/app/views/channel/sms_account_overview.jst.eco
 #: app/assets/javascripts/app/views/google/list.jst.eco
 #: app/assets/javascripts/app/views/microsoft365/list.jst.eco
-msgid "%s is inactive, please select a active one."
+msgid "%s is inactive, please select an active one."
+msgstr ""
+
+#: app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco
+msgid "%s object(s) are created."
+msgstr ""
+
+#: app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco
+msgid "%s object(s) are deleted."
+msgstr ""
+
+#: app/assets/javascripts/app/views/generic/object_import/import_try.jst.eco
+msgid "%s object(s) are updated."
+msgstr ""
+
+#: app/assets/javascripts/app/views/generic/object_import/imported.jst.eco
+msgid "%s object(s) have been created."
+msgstr ""
+
+#: app/assets/javascripts/app/views/generic/object_import/imported.jst.eco
+msgid "%s object(s) have been updated."
+msgstr ""
+
+#: app/assets/javascripts/app/views/generic/object_import/imported.jst.eco
+msgid "%s object(s) were deleted."
+msgstr ""
+
+#: app/assets/javascripts/app/views/dashboard/stats/ticket_in_process.jst.eco
+msgid "%s of my tickets are currently in process."
 msgstr ""
 
 #: app/assets/javascripts/app/views/dashboard/stats/ticket_escalation.jst.eco
 msgid "%s of my tickets escalated."
 msgstr ""
 
-#: app/assets/javascripts/app/views/dashboard/stats/ticket_in_process.jst.eco
-msgid "%s of your tickets are currently in process."
-msgstr ""
-
 #: app/assets/javascripts/app/views/ticket_overview/batch_overlay_user_group.jst.eco
 msgid "%s people"
 msgstr ""
@@ -185,36 +180,41 @@ msgstr ""
 msgid "%s started a new session"
 msgstr ""
 
+#: app/assets/javascripts/app/views/import/freshdesk.jst.eco
+#: app/assets/javascripts/app/views/import/kayako.jst.eco
+msgid "%s subdomain"
+msgstr ""
+
 #: app/assets/javascripts/app/models/user.coffee
 msgid "%s switched to |%s|!"
 msgstr ""
 
 #: app/assets/javascripts/app/models/ticket_article.coffee
-msgid "%s updated Article for |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/group.coffee
-msgid "%s updated Group |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/organization.coffee
-msgid "%s updated Organization |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/role.coffee
-msgid "%s updated Role |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/ticket.coffee
-msgid "%s updated Ticket |%s|"
-msgstr ""
-
-#: app/assets/javascripts/app/models/user.coffee
-msgid "%s updated User |%s|"
+msgid "%s updated article for |%s|"
 msgstr ""
 
 #: app/assets/javascripts/app/models/data_privacy_task.coffee
-msgid "%s updated data privacy task to delete user id |%s|"
+msgid "%s updated data privacy task to delete user ID |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/group.coffee
+msgid "%s updated group |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/organization.coffee
+msgid "%s updated organization |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/role.coffee
+msgid "%s updated role |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/ticket.coffee
+msgid "%s updated ticket |%s|"
+msgstr ""
+
+#: app/assets/javascripts/app/models/user.coffee
+msgid "%s updated user |%s|"
 msgstr ""
 
 #: app/assets/javascripts/app/views/integration/exchange_last_import.jst.eco
@@ -225,11 +225,11 @@ msgid "%s user to %s user"
 msgstr ""
 
 #: app/assets/javascripts/app/views/channel/email_account_overview.jst.eco
-msgid "%s will only allow access via OAuth. Password-based access is no longer supported since %s."
+msgid "%s will only allow access via OAuth. Password-based access has not been supported since %s."
 msgstr ""
 
 #: app/assets/javascripts/app/views/channel/email_account_overview.jst.eco
-msgid "%s will only allow access via OAuth. Password-based access will no longer be supported on %s."
+msgid "%s will only allow access via OAuth. Password-based access is no longer supported on %s."
 msgstr ""
 
 #: app/assets/javascripts/app/views/dashboard/stats/ticket_in_process.jst.eco
@@ -241,11 +241,11 @@ msgid "%s% have been reopened"
 msgstr ""
 
 #: app/assets/javascripts/app/models/data_privacy_task.coffee
-msgid "** Data Privacy **, helps you to delete and verify the removal of existing data of the system.\n\nIt can be used to delete tickets, organizations and users. The owner assignment will be unset in case the deleted user is an agent.\n\nData Privacy tasks will be executed every 10 minutes. The execution might take some additional time depending of the number of objects that should get deleted."
+msgid "** Data Privacy ** helps you to delete and verify the removal of existing data from the system.\n\nIt can be used to delete tickets, organizations, and users. The owner assignment will be unset in case the deleted user is an agent.\n\nData Privacy tasks will be executed every 10 minutes. The execution might take some additional time depending on the number of objects that will be deleted."
 msgstr ""
 
 #: app/assets/javascripts/app/models/sla.coffee
-msgid "** Service Level Agreements **, abbreviated ** SLAs **, help you to meet certain customers' time-related responses. Thus, for example, you can say customers should always get a response from you after 8 hours at the latest. In the event of an imminent violation or a breach, Zammad will alert you to such events.\n\nIt can be ** response time ** (time between the creation of a ticket and the first reaction of an agent), ** update time ** (time between a customer's request and an agent's reaction) and ** solution time ** (time between creation and closing a ticket ) To be defined.\n\nAny violations are displayed in a separate view in the overviews. You can also configure ** e-mail notifications **."
+msgid "** Service Level Agreements **, abbreviated ** SLAs **, help you to meet specific response times for your customers' requests. This way you can define goals such as answering every inquiry within eight hours. If you are at risk of missing this target, Zammad will alert you.\n\nYou can define targets for three different metrics: ** response time ** (time between the creation of a ticket and the first reaction of an agent), ** update time ** (time between a customer's request and an agent's reaction), and ** solution time ** (time between creating and closing a ticket).\n\nAny escalated tickets (i.e. tickets that have missed the defined target) are displayed in a separate view in your overviews. You can also configure ** email notifications **."
 msgstr ""
 
 #: app/assets/javascripts/app/controllers/_plugin/keyboard_shortcuts.coffee
@@ -257,7 +257,7 @@ msgid "...add object title"
 msgstr ""
 
 #: app/assets/javascripts/app/controllers/_plugin/keyboard_shortcuts.coffee
-msgid "...of whole textarea"
+msgid "...of whole text area"
 msgstr ""
 
 #: db/seeds/settings.rb
@@ -305,7 +305,7 @@ msgid "4 weeks"
 msgstr ""
 
 #: app/assets/javascripts/app/models/calendar.coffee
-msgid "A **calendar** is needed for calculation of escalation based on business hours and sending out escalation notifications..\n\nDefine a **\"standard\"** calendar which is valid system-wide. Only in the defined business hours the escalation notifications will be sent to your agents.\n\nDo you have customers with different business hours, you can create multiple calendars. Tickets are linked to calendars using **SLAs**."
+msgid "A **calendar** is needed to calculate escalations based on business hours and to send out escalation notifications.\n\nDefine a **\"standard\"** calendar which is valid system-wide. The escalation notifications will only be sent to your agents during the defined business hours.\n\nIf you have customers with different business hours, you can create multiple calendars. Tickets are linked to calendars using **SLAs**."
 msgstr ""
 
 #: db/seeds/settings.rb
@@ -5949,6 +5949,10 @@ msgstr ""
 msgid "My subscribed Tickets"
 msgstr ""
 
+#: app/assets/javascripts/app/views/dashboard/stats/ticket_in_process.jst.eco
+msgid "My tickets in process"
+msgstr ""
+
 #: app/assets/javascripts/app/controllers/_integration/nagios.coffee
 msgid "Nagios"
 msgstr ""
@@ -6022,7 +6026,7 @@ msgid "Navigation"
 msgstr ""
 
 #: app/controllers/concerns/creates_ticket_articles.rb
-msgid "Need at least article: { body: \"some text\" }"
+msgid "Need at least an article body field."
 msgstr ""
 
 #: app/controllers/application_controller/handles_devices.rb
@@ -7064,7 +7068,7 @@ msgid "Pending reached"
 msgstr ""
 
 #: app/assets/javascripts/app/models/ticket.coffee
-msgid "Pending reminder reached for Ticket |%s|"
+msgid "Pending reminder reached for ticket |%s|"
 msgstr ""
 
 #: app/assets/javascripts/app/models/ticket.coffee
@@ -10697,10 +10701,6 @@ msgstr ""
 msgid "Your role cannot create new ticket. Please contact your administrator."
 msgstr ""
 
-#: app/assets/javascripts/app/views/dashboard/stats/ticket_in_process.jst.eco
-msgid "Your tickets in process"
-msgstr ""
-
 #: app/assets/javascripts/app/controllers/_ui_element/richtext_additions/embed_video_button.coffee
 msgid "Youtube or Vimeo address"
 msgstr ""
diff --git a/spec/requests/ticket_spec.rb b/spec/requests/ticket_spec.rb
index eec245154..d69748e60 100644
--- a/spec/requests/ticket_spec.rb
+++ b/spec/requests/ticket_spec.rb
@@ -104,7 +104,7 @@ RSpec.describe 'Ticket', type: :request do
       expect { post '/api/v1/tickets', params: params, as: :json }.not_to change(Ticket, :count)
       expect(response).to have_http_status(:unprocessable_entity)
       expect(json_response).to be_a_kind_of(Hash)
-      expect(json_response['error']).to eq('Need at least article: { body: "some text" }')
+      expect(json_response['error']).to eq('Need at least an article body field.')
     end
 
     it 'does ticket create with agent - article.body set to empty string (01.03)' do
@@ -120,7 +120,7 @@ RSpec.describe 'Ticket', type: :request do
       expect { post '/api/v1/tickets', params: params, as: :json }.not_to change(Ticket, :count)
       expect(response).to have_http_status(:unprocessable_entity)
       expect(json_response).to be_a_kind_of(Hash)
-      expect(json_response['error']).to eq('Need at least article: { body: "some text" }')
+      expect(json_response['error']).to eq('Need at least an article body field.')
     end
 
     it 'does ticket create with agent - missing article (01.03)' do
@@ -483,7 +483,7 @@ RSpec.describe 'Ticket', type: :request do
       post '/api/v1/tickets', params: params, as: :json
       expect(response).to have_http_status(:unprocessable_entity)
       expect(json_response).to be_a_kind_of(Hash)
-      expect(json_response['error']).to eq('Need at least article: { body: "some text" }')
+      expect(json_response['error']).to eq('Need at least an article body field.')
     end
 
     it 'does ticket create with agent - minimal article and attachment with customer (01.13)' do
diff --git a/spec/system/dashboard_spec.rb b/spec/system/dashboard_spec.rb
index f4ac11344..c0fed1ff6 100644
--- a/spec/system/dashboard_spec.rb
+++ b/spec/system/dashboard_spec.rb
@@ -12,7 +12,7 @@ RSpec.describe 'Dashboard', type: :system do
     expect(page).to have_css('.ticket_escalation > div > div.stat-title', text: %r{Mood}i)
     expect(page).to have_css('.ticket_channel_distribution > div > div.stat-title', text: %r{Channel Distribution}i)
     expect(page).to have_css('.ticket_load_measure > div > div.stat-title', text: %r{Assigned}i)
-    expect(page).to have_css('.ticket_in_process > div > div.stat-title', text: %r{Your tickets in process}i)
+    expect(page).to have_css('.ticket_in_process > div > div.stat-title', text: %r{My tickets in process}i)
     expect(page).to have_css('.ticket_reopen > div > div.stat-title', text: %r{Reopening rate}i)
   end
 
diff --git a/test/browser/first_steps_test.rb b/test/browser/first_steps_test.rb
index 33671b1d8..7407b3af0 100644
--- a/test/browser/first_steps_test.rb
+++ b/test/browser/first_steps_test.rb
@@ -112,7 +112,7 @@ class FirstStepsTest < TestCase
     )
     watch_for(
       css:     '.active.content .js-activityContent',
-      value:   'Nicole Braun created Article for Test Ticket!',
+      value:   'Nicole Braun created article for Test Ticket!',
       timeout: 35,
     )