diff --git a/app/models/ticket/number/date.rb b/app/models/ticket/number/date.rb
index eebfaf100..f1cd3997a 100644
--- a/app/models/ticket/number/date.rb
+++ b/app/models/ticket/number/date.rb
@@ -10,7 +10,7 @@ module Ticket::Number::Date
     date = t.strftime("%Y-%m-%d")
 
     # read counter
-    file_name = config[:file] || '/tmp/counter.log'
+    file_name = Rails.root.to_s + '/' + config[:file]
     contents = ""
     begin
       file = File.open(file_name)
diff --git a/app/models/ticket/number/increment.rb b/app/models/ticket/number/increment.rb
index 2c563ec8b..e7a420394 100644
--- a/app/models/ticket/number/increment.rb
+++ b/app/models/ticket/number/increment.rb
@@ -8,7 +8,7 @@ module Ticket::Number::Increment
 
     # read counter
     min_digs  = config[:min_size] || 4;
-    file_name = config[:file] || '/tmp/counter.log'
+    file_name = Rails.root.to_s + '/' + config[:file]
     contents = ""
     begin
       file = File.open( file_name )
diff --git a/db/seeds.rb b/db/seeds.rb
index 04fcd47b2..1e36b8ef0 100644
--- a/db/seeds.rb
+++ b/db/seeds.rb
@@ -759,7 +759,7 @@ Setting.create(
   :state => {
     :value => {
       :checksum => false,
-      :file     => '/tmp/counter.log',
+      :file     => 'tmp/counter.log',
       :min_size => 5,
     },
   },
@@ -793,7 +793,7 @@ Setting.create(
   :state => {
     :value => {
       :checksum => false,
-      :file     => '/tmp/counter.log',
+      :file     => 'tmp/counter.log',
     }
   },
   :frontend => false