Added example trigger. Re-assigned ticket_subject_size and ticket_subject_re in admin interface.
This commit is contained in:
Martin Edenhofer
parent
e2bb6cce56
commit
5bbb249240
2 changed files with 136 additions and 36 deletions
71
db/migrate/20160717000001_update_setting_email.rb
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71
db/migrate/20160717000001_update_setting_email.rb
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@ -0,0 +1,71 @@
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class UpdateSettingEmail < ActiveRecord::Migration
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def up
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# return if it's a new setup
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return if !Setting.find_by(name: 'system_init_done')
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Setting.create_or_update(
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title: 'Ticket Subject Size',
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name: 'ticket_subject_size',
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area: 'Email::Base',
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description: 'Max size of the subjects in an email reply.',
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options: {
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form: [
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{
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display: '',
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null: false,
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name: 'ticket_subject_size',
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tag: 'input',
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},
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],
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},
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state: '110',
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frontend: false
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)
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Setting.create_or_update(
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title: 'Ticket Subject Reply',
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name: 'ticket_subject_re',
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area: 'Email::Base',
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description: 'The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.',
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options: {
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form: [
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{
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display: '',
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null: true,
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name: 'ticket_subject_re',
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tag: 'input',
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},
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],
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},
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state: 'RE',
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frontend: false
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)
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Trigger.create_or_update(
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name: 'customer notification (on owner change)',
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condition: {
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'ticket.owner_id' => {
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'operator' => 'has changed',
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'pre_condition' => 'current_user.id',
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'value' => '',
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'value_completion' => '',
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}
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},
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perform: {
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'notification.email' => {
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'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed and is now "#{ticket.owner.firstname} #{ticket.owner.lastname}".<p>
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<br/>
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<p>To provide additional information, please reply to this email or click on the following link:
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<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
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</p>
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<br/>
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<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
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'recipient' => 'ticket_customer',
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'subject' => 'Owner has changed (#{ticket.title})',
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},
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},
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active: false,
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created_by_id: 1,
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updated_by_id: 1,
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)
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end
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end
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101
db/seeds.rb
101
db/seeds.rb
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@ -825,42 +825,6 @@ Setting.create_if_not_exists(
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state: 'right',
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state: 'right',
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frontend: false
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frontend: false
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)
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)
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Setting.create_if_not_exists(
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title: 'Ticket Subject Size',
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name: 'ticket_subject_size',
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area: 'Ticket::Base',
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description: 'Max size of the subjects in an email reply.',
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options: {
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form: [
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{
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display: '',
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null: false,
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name: 'ticket_subject_size',
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tag: 'input',
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},
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],
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},
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state: '110',
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frontend: false
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)
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Setting.create_if_not_exists(
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title: 'Ticket Subject Reply',
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name: 'ticket_subject_re',
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area: 'Ticket::Base',
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description: 'The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.',
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options: {
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form: [
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{
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display: '',
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null: true,
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name: 'ticket_subject_re',
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tag: 'input',
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},
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],
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},
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state: 'RE',
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frontend: false
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)
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Setting.create_if_not_exists(
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Setting.create_if_not_exists(
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title: 'Ticket Number Format',
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title: 'Ticket Number Format',
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name: 'ticket_number',
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name: 'ticket_number',
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@ -1056,6 +1020,43 @@ Setting.create_if_not_exists(
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frontend: false,
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frontend: false,
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)
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)
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Setting.create_if_not_exists(
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title: 'Ticket Subject Size',
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name: 'ticket_subject_size',
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area: 'Email::Base',
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description: 'Max size of the subjects in an email reply.',
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options: {
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form: [
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{
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display: '',
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null: false,
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name: 'ticket_subject_size',
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tag: 'input',
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},
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],
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},
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state: '110',
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frontend: false
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)
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Setting.create_if_not_exists(
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title: 'Ticket Subject Reply',
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name: 'ticket_subject_re',
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area: 'Email::Base',
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description: 'The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.',
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options: {
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form: [
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{
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display: '',
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null: true,
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name: 'ticket_subject_re',
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tag: 'input',
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},
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],
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},
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state: 'RE',
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frontend: false
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)
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Setting.create_if_not_exists(
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Setting.create_if_not_exists(
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title: 'Sender Format',
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title: 'Sender Format',
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name: 'ticket_define_email_from',
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name: 'ticket_define_email_from',
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@ -4403,6 +4404,34 @@ Trigger.create_or_update(
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updated_by_id: 1,
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updated_by_id: 1,
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)
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)
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Trigger.create_or_update(
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name: 'customer notification (on owner change)',
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condition: {
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'ticket.owner_id' => {
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'operator' => 'has changed',
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'pre_condition' => 'current_user.id',
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'value' => '',
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'value_completion' => '',
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}
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},
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perform: {
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'notification.email' => {
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'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed and is now "#{ticket.owner.firstname} #{ticket.owner.lastname}".<p>
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<br/>
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<p>To provide additional information, please reply to this email or click on the following link:
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<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
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</p>
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<br/>
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<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
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'recipient' => 'ticket_customer',
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'subject' => 'Owner has changed (#{ticket.title})',
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},
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},
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active: false,
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created_by_id: 1,
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updated_by_id: 1,
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)
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# reset primary key sequences
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# reset primary key sequences
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if ActiveRecord::Base.connection_config[:adapter] == 'postgresql'
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if ActiveRecord::Base.connection_config[:adapter] == 'postgresql'
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ActiveRecord::Base.connection.tables.each do |t|
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ActiveRecord::Base.connection.tables.each do |t|
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