Small improvment to show if ticket is modified.

app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee

@@ -46,9 +46,9 @@ class Index extends App.Controller
         view: @view
       processData: true
       success: (data, status, xhr) =>
-        if _.isEqual( @dataLastCall, data)
-          return
-        if @dataLastCall && $('[name="body"]').val()
+        if @dataLastCall
+          return if _.isEqual( @dataLastCall.ticket, data.ticket)
+          if $('[name="body"]').val()
             App.Event.trigger 'notify', {
               type: 'success'
               msg: App.i18n.translateContent('Ticket has changed!')
@@ -135,6 +135,7 @@ class Index extends App.Controller
       ticket:     @ticket
       articles:   @articles
       nav:        @nav
+      isCustomer: @isRole('Customer')
     )
 
     new App.ControllerForm(

app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco

@@ -22,7 +22,7 @@
       <%- @T( @ticket.ticket_state.name ) %> -
       <%- @T( @ticket.ticket_priority.name ) %> -
       <span class="humanTimeFromNow" data-time="<%- @ticket.created_at %>">?</span>
-      <% if  @ticket.escalation_time: %>
+      <% if @isCustomer && @ticket.escalation_time: %>
       - <%- @T('Escalation in') %>
       <span class="humanTimeFromNow escalation" data-time="<%- @ticket.escalation_time %>">?</span>
       <% end %>