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Fixes #3086 - Deletion of communication article works for admins

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Mantas Masalskis 2020-07-13 11:14:15 +02:00 committed by Thorsten Eckel
parent 7f14332fe0
commit 5c5c69a785
5 changed files with 135 additions and 66 deletions
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3
app/assets/javascripts/app/controllers/ticket_zoom/article_action/delete.coffee
View file

@ -18,7 +18,6 @@ class Delete
actions
@isDeletable: (actions, ticket, article, ui) ->
return { isDeletable: true } if ui.permissionCheck('admin')
return { isDeletable: false } if !@deletableForAgent(actions, ticket, article, ui)
return { isDeletable: true } if !@hasDeletableTimeframe()
@ -44,7 +43,7 @@ class Delete
@deletableForAgent: (actions, ticket, article, ui) ->
return false if !ui.permissionCheck('ticket.agent')
return false if article.created_by_id != App.User.current()?.id
return false if article.type.communication and !article.internal
return false if article.type.communication
true

37
app/policies/ticket/article_policy.rb
View file

@ -16,17 +16,26 @@ class Ticket::ArticlePolicy < ApplicationPolicy
end
def destroy?
return true if user.permissions?('admin')
return false if !access?(__method__)
# don't let edge case exceptions raised in the TicketPolicy stop
# other possible positive authorization checks
rescue Pundit::NotAuthorizedError
return false if !access?('show?')
# agents can destroy articles of type 'note'
# which were created by themselves within the last 10 minutes
return missing_admin_permission if !user.permissions?('ticket.agent')
return missing_admin_permission if record.created_by_id != user.id
return missing_admin_permission if record.type.communication? && !record.internal?
return too_old_to_undo if deletable_timeframe? && record.created_at <= deletable_timeframe.ago
# which were created by themselves within the last x minutes
if !user.permissions?('ticket.agent')
return not_authorized('agent permission required') if !user.permissions?('ticket.agent')
end
if record.created_by_id != user.id
return not_authorized('you can only delete your own notes')
end
if record.type.communication?
return not_authorized('communication articles cannot be deleted')
end
if deletable_timeframe? && record.created_at <= deletable_timeframe.ago
return not_authorized('note is too old to be deleted')
end
true
end
@ -53,12 +62,4 @@ class Ticket::ArticlePolicy < ApplicationPolicy
ticket = Ticket.lookup(id: record.ticket_id)
Pundit.authorize(user, ticket, query)
end
def missing_admin_permission
not_authorized('admin permission required')
end
def too_old_to_undo
not_authorized('articles more than 10 minutes old may not be deleted')
end
end

77
spec/requests/ticket/article_spec.rb
View file

@ -481,6 +481,8 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
end
describe 'DELETE /api/v1/ticket_articles/:id', authenticated_as: -> { user } do
let(:other_agent) { create(:agent, groups: [Group.first]) }
let(:ticket) do
create(:ticket, group: Group.first)
end
@ -491,10 +493,16 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
updated_by_id: agent.id, created_by_id: agent.id )
end
let(:article_note) do
let(:article_note_self) do
create(:ticket_article,
sender_name: 'Agent', internal: true, type_name: 'note', ticket: ticket,
updated_by_id: agent.id, created_by_id: agent.id )
updated_by_id: user.id, created_by_id: user.id )
end
let(:article_note_other) do
create(:ticket_article,
sender_name: 'Agent', internal: true, type_name: 'note', ticket: ticket,
updated_by_id: other_agent.id, created_by_id: other_agent.id )
end
let(:article_note_customer) do
@ -503,12 +511,20 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
updated_by_id: customer.id, created_by_id: customer.id )
end
let(:article_note_communication) do
let(:article_note_communication_self) do
create(:ticket_article_type, name: 'note_communication', communication: true)
create(:ticket_article,
sender_name: 'Agent', internal: true, type_name: 'note_communication', ticket: ticket,
updated_by_id: agent.id, created_by_id: agent.id )
updated_by_id: user.id, created_by_id: user.id )
end
let(:article_note_communication_other) do
create(:ticket_article_type, name: 'note_communication', communication: true)
create(:ticket_article,
sender_name: 'Agent', internal: true, type_name: 'note_communication', ticket: ticket,
updated_by_id: other_agent.id, created_by_id: other_agent.id )
end
def delete_article_via_rest(article)
@ -552,19 +568,27 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
include_examples 'deleting',
item: 'article_communication',
now: true, later: true, much_later: true
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note',
now: true, later: true, much_later: true
item: 'article_note_self',
now: true, later: true, much_later: false
include_examples 'deleting',
item: 'article_note_other',
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note_customer',
now: true, later: true, much_later: true
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note_communication',
now: true, later: true, much_later: true
item: 'article_note_communication_self',
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note_communication_other',
now: false, later: false, much_later: false
end
context 'as agent' do
@ -575,17 +599,24 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note',
item: 'article_note_self',
now: true, later: true, much_later: false
include_examples 'deleting',
item: 'article_note_other',
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note_customer',
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note_communication',
now: true, later: true, much_later: false
item: 'article_note_communication_self',
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note_communication_other',
now: false, later: false, much_later: false
end
context 'as customer' do
@ -596,7 +627,7 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note',
item: 'article_note_other',
now: false, later: false, much_later: false
include_examples 'deleting',
@ -604,7 +635,11 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note_communication',
item: 'article_note_communication_self',
now: false, later: false, much_later: false
include_examples 'deleting',
item: 'article_note_communication_other',
now: false, later: false, much_later: false
end
@ -612,15 +647,21 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
context 'with custom timeframe' do
before { Setting.set 'ui_ticket_zoom_article_delete_timeframe', 6000 }
let(:article) { article_note }
let(:article) { article_note_self }
context 'as admin' do
let(:user) { admin }
context 'deleting before timeframe' do
before { article && travel(5000.seconds) }
include_examples 'succeeds'
end
context 'deleting after timeframe' do
before { article && travel(8000.seconds) }
include_examples 'succeeds'
include_examples 'fails'
end
end
@ -644,7 +685,7 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
context 'with timeframe as 0' do
before { Setting.set 'ui_ticket_zoom_article_delete_timeframe', 0 }
let(:article) { article_note }
let(:article) { article_note_self }
context 'as agent' do
let(:user) { agent }

8
spec/requests/ticket_spec.rb
View file

@ -894,7 +894,7 @@ RSpec.describe 'Ticket', type: :request do
delete "/api/v1/ticket_articles/#{json_response['id']}", params: {}, as: :json
expect(response).to have_http_status(:unauthorized)
expect(json_response).to be_a_kind_of(Hash)
expect(json_response['error']).to eq('Not authorized (admin permission required)!')
expect(json_response['error']).to eq('Not authorized (communication articles cannot be deleted)!')
delete "/api/v1/tickets/#{ticket.id}", params: {}, as: :json
expect(response).to have_http_status(:unauthorized)
@ -991,7 +991,7 @@ RSpec.describe 'Ticket', type: :request do
expect(json_response['type_id']).to eq(Ticket::Article::Type.lookup(name: 'email').id)
delete "/api/v1/ticket_articles/#{json_response['id']}", params: {}, as: :json
expect(response).to have_http_status(:ok)
expect(response).to have_http_status(:unauthorized)
delete "/api/v1/tickets/#{ticket.id}", params: {}, as: :json
expect(response).to have_http_status(:ok)
@ -1237,7 +1237,7 @@ RSpec.describe 'Ticket', type: :request do
delete "/api/v1/ticket_articles/#{article_json_response['id']}", params: {}, as: :json
expect(response).to have_http_status(:unauthorized)
expect(json_response).to be_a_kind_of(Hash)
expect(json_response['error']).to eq('Not authorized (admin permission required)!')
expect(json_response['error']).to eq('Not authorized (agent permission required)!')
params = {
ticket_id: ticket.id,
@ -1261,7 +1261,7 @@ RSpec.describe 'Ticket', type: :request do
delete "/api/v1/ticket_articles/#{json_response['id']}", params: {}, as: :json
expect(response).to have_http_status(:unauthorized)
expect(json_response).to be_a_kind_of(Hash)
expect(json_response['error']).to eq('Not authorized (admin permission required)!')
expect(json_response['error']).to eq('Not authorized (agent permission required)!')
params = {
from: 'something which should not be changed on server side',

76
spec/system/ticket/zoom_spec.rb
View file

@ -208,28 +208,39 @@ RSpec.describe 'Ticket zoom', type: :system do
end
describe 'delete article', authenticated_as: :user do
let(:admin) { create :admin, groups: [Group.first] }
let(:agent) { create :agent, groups: [Group.first] }
let(:customer) { create :customer }
let(:ticket) { create :ticket, group: agent.groups.first, customer: customer }
let(:article) { send(item) }
let(:admin) { create :admin, groups: [Group.first] }
let(:agent) { create :agent, groups: [Group.first] }
let(:other_agent) { create :agent, groups: [Group.first] }
let(:customer) { create :customer }
let(:ticket) { create :ticket, group: agent.groups.first, customer: customer }
let(:article) { send(item) }
def article_communication
create_ticket_article(sender_name: 'Agent', internal: false, type_name: 'email', updated_by: customer)
end
def article_note
create_ticket_article(sender_name: 'Agent', internal: true, type_name: 'note', updated_by: agent)
def article_note_self
create_ticket_article(sender_name: 'Agent', internal: true, type_name: 'note', updated_by: user)
end
def article_note_other
create_ticket_article(sender_name: 'Agent', internal: true, type_name: 'note', updated_by: other_agent)
end
def article_note_customer
create_ticket_article(sender_name: 'Customer', internal: false, type_name: 'note', updated_by: customer)
end
def article_note_communication
def article_note_communication_self
create(:ticket_article_type, name: 'note_communication', communication: true)
create_ticket_article(sender_name: 'Agent', internal: true, type_name: 'note_communication', updated_by: agent)
create_ticket_article(sender_name: 'Agent', internal: true, type_name: 'note_communication', updated_by: user)
end
def article_note_communication_other
create(:ticket_article_type, name: 'note_communication', communication: true)
create_ticket_article(sender_name: 'Agent', internal: true, type_name: 'note_communication', updated_by: other_agent)
end
def create_ticket_article(sender_name:, internal:, type_name:, updated_by:)
@ -243,7 +254,7 @@ RSpec.describe 'Ticket zoom', type: :system do
context 'going through full stack' do
context 'as admin' do
let(:user) { admin }
let(:item) { 'article_communication' }
let(:item) { 'article_note_self' }
let(:offset) { 0.minutes }
it 'succeeds' do
@ -298,19 +309,27 @@ RSpec.describe 'Ticket zoom', type: :system do
include_examples 'deleting ticket article',
item: 'article_communication',
now: true, later: true, much_later: true
now: false, later: false, much_later: false
include_examples 'deleting ticket article',
item: 'article_note',
now: true, later: true, much_later: true
item: 'article_note_self',
now: true, later: true, much_later: false
include_examples 'deleting ticket article',
item: 'article_note_other',
now: false, later: false, much_later: false
include_examples 'deleting ticket article',
item: 'article_note_customer',
now: true, later: true, much_later: true
now: false, later: false, much_later: false
include_examples 'deleting ticket article',
item: 'article_note_communication',
now: true, later: true, much_later: true
item: 'article_note_communication_self',
now: false, later: false, much_later: false
include_examples 'deleting ticket article',
item: 'article_note_communication_other',
now: false, later: false, much_later: false
end
context 'as agent' do
@ -321,16 +340,24 @@ RSpec.describe 'Ticket zoom', type: :system do
now: false, later: false, much_later: false
include_examples 'deleting ticket article',
item: 'article_note',
item: 'article_note_self',
now: true, later: true, much_later: false
include_examples 'deleting ticket article',
item: 'article_note_other',
now: false, later: false, much_later: false
include_examples 'deleting ticket article',
item: 'article_note_customer',
now: false, later: false, much_later: false
include_examples 'deleting ticket article',
item: 'article_note_communication',
now: true, later: true, much_later: false
item: 'article_note_communication_self',
now: false, later: false, much_later: false
include_examples 'deleting ticket article',
item: 'article_note_communication_other',
now: false, later: false, much_later: false
end
context 'as customer' do
@ -352,14 +379,15 @@ RSpec.describe 'Ticket zoom', type: :system do
context 'as admin' do
let(:user) { admin }
include_examples 'according to permission matrix', item: 'article_note', expects_visible: true, offset: 8000.seconds, description: 'outside of delete timeframe'
include_examples 'according to permission matrix', item: 'article_note_self', expects_visible: true, offset: 5000.seconds, description: 'outside of delete timeframe'
include_examples 'according to permission matrix', item: 'article_note_self', expects_visible: false, offset: 8000.seconds, description: 'outside of delete timeframe'
end
context 'as agent' do
let(:user) { agent }
include_examples 'according to permission matrix', item: 'article_note', expects_visible: true, offset: 5000.seconds, description: 'outside of delete timeframe'
include_examples 'according to permission matrix', item: 'article_note', expects_visible: false, offset: 8000.seconds, description: 'outside of delete timeframe'
include_examples 'according to permission matrix', item: 'article_note_self', expects_visible: true, offset: 5000.seconds, description: 'outside of delete timeframe'
include_examples 'according to permission matrix', item: 'article_note_self', expects_visible: false, offset: 8000.seconds, description: 'outside of delete timeframe'
end
end
@ -369,7 +397,7 @@ RSpec.describe 'Ticket zoom', type: :system do
context 'as agent' do
let(:user) { agent }
include_examples 'according to permission matrix', item: 'article_note', expects_visible: true, offset: 99.days, description: 'long after'
include_examples 'according to permission matrix', item: 'article_note_self', expects_visible: true, offset: 99.days, description: 'long after'
end
end
end
@ -378,7 +406,7 @@ RSpec.describe 'Ticket zoom', type: :system do
before { Setting.set 'ui_ticket_zoom_article_delete_timeframe', 5 }
let(:user) { agent }
let(:item) { 'article_note' }
let(:item) { 'article_note_self' }
let!(:article) { send(item) }
let(:offset) { 0.seconds }