diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee
index baa43329b..23b008a31 100644
--- a/public/assets/chat/chat.coffee
+++ b/public/assets/chat/chat.coffee
@@ -159,7 +159,7 @@ do($ = window.jQuery, window) ->
       buttonClass: 'open-zammad-chat'
       inactiveClass: 'is-inactive'
       title: '<strong>Chat</strong> with us!'
-      scrollHint: 'Scrolle nach unten um neue Nachrichten zu sehen'
+      scrollHint: 'Scroll down to see new messages'
       idleTimeout: 6
       idleTimeoutIntervallCheck: 0.5
       inactiveTimeout: 8
diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index 4c8834a00..6183a6f63 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -1,3 +1,64 @@
+if (!window.zammadChatTemplates) {
+  window.zammadChatTemplates = {};
+}
+window.zammadChatTemplates["agent"] = function (__obj) {
+  if (!__obj) __obj = {};
+  var __out = [], __capture = function(callback) {
+    var out = __out, result;
+    __out = [];
+    callback.call(this);
+    result = __out.join('');
+    __out = out;
+    return __safe(result);
+  }, __sanitize = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else if (typeof value !== 'undefined' && value != null) {
+      return __escape(value);
+    } else {
+      return '';
+    }
+  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
+  __safe = __obj.safe = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else {
+      if (!(typeof value !== 'undefined' && value != null)) value = '';
+      var result = new String(value);
+      result.ecoSafe = true;
+      return result;
+    }
+  };
+  if (!__escape) {
+    __escape = __obj.escape = function(value) {
+      return ('' + value)
+        .replace(/&/g, '&amp;')
+        .replace(/</g, '&lt;')
+        .replace(/>/g, '&gt;')
+        .replace(/"/g, '&quot;');
+    };
+  }
+  (function() {
+    (function() {
+      if (this.agent.avatar) {
+        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
+        __out.push(__sanitize(this.agent.avatar));
+        __out.push('">\n');
+      }
+    
+      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
+    
+      __out.push(__sanitize(this.agent.name));
+    
+      __out.push('</span>\n</span>');
+    
+    }).call(this);
+    
+  }).call(__obj);
+  __obj.safe = __objSafe, __obj.escape = __escape;
+  return __out.join('');
+};
+
 var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; },
   slice = [].slice,
   extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; },
@@ -272,7 +333,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
       buttonClass: 'open-zammad-chat',
       inactiveClass: 'is-inactive',
       title: '<strong>Chat</strong> with us!',
-      scrollHint: 'Scrolle nach unten um neue Nachrichten zu sehen',
+      scrollHint: 'Scroll down to see new messages',
       idleTimeout: 6,
       idleTimeoutIntervallCheck: 0.5,
       inactiveTimeout: 8,
@@ -1757,67 +1818,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
   return window.ZammadChat = ZammadChat;
 })(window.jQuery, window);
 
-if (!window.zammadChatTemplates) {
-  window.zammadChatTemplates = {};
-}
-window.zammadChatTemplates["agent"] = function (__obj) {
-  if (!__obj) __obj = {};
-  var __out = [], __capture = function(callback) {
-    var out = __out, result;
-    __out = [];
-    callback.call(this);
-    result = __out.join('');
-    __out = out;
-    return __safe(result);
-  }, __sanitize = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else if (typeof value !== 'undefined' && value != null) {
-      return __escape(value);
-    } else {
-      return '';
-    }
-  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
-  __safe = __obj.safe = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else {
-      if (!(typeof value !== 'undefined' && value != null)) value = '';
-      var result = new String(value);
-      result.ecoSafe = true;
-      return result;
-    }
-  };
-  if (!__escape) {
-    __escape = __obj.escape = function(value) {
-      return ('' + value)
-        .replace(/&/g, '&amp;')
-        .replace(/</g, '&lt;')
-        .replace(/>/g, '&gt;')
-        .replace(/"/g, '&quot;');
-    };
-  }
-  (function() {
-    (function() {
-      if (this.agent.avatar) {
-        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
-        __out.push(__sanitize(this.agent.avatar));
-        __out.push('">\n');
-      }
-    
-      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
-    
-      __out.push(__sanitize(this.agent.name));
-    
-      __out.push('</span>\n</span>');
-    
-    }).call(this);
-    
-  }).call(__obj);
-  __obj.safe = __objSafe, __obj.escape = __escape;
-  return __out.join('');
-};
-
 if (!window.zammadChatTemplates) {
   window.zammadChatTemplates = {};
 }
diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index 890f1d059..70fa0ee65 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1 +1 @@
-var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return s.prototype=e.prototype,t.prototype=new s,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var s,n,i,o,a,r,l,h,c;c=document.getElementsByTagName("script"),r=c[c.length-1],l=r.src.match(".*://([^:/]*).*")[1],h=r.src.match("(.*)://[^:/]*.*")[1],s=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;if(t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug)return this.log("debug",t)},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",i=0,o=s.length;i<o;i++)a+=" ","object"==typeof(n=s[i])?a+=JSON.stringify(n):n&&n.toString?a+=n.toString():a+=n;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,s),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;if(s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),!(s<0))return t.stop(),t.options.callback()}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){if(this.intervallId)return this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)},e}(),n=function(t){function n(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),n.__super__.constructor.call(this,t)}return extend(n,s),n.prototype.logPrefix="io",n.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},n.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i;for(i=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=i.length;s<n;s++)"pong"===i[s].event&&t.ping();if(t.options.onMessage)return t.options.onMessage(i)}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){if(t.log.debug("onError",e),t.options.onError)return t.options.onError(e)}}(this)},n.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},n.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},n.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},n.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},n}(),a=function(i){function a(s){return this.removeAttributes=bind(this.removeAttributes,this),this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),a.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(a,s),a.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},a.prototype.logPrefix="chat",a.prototype._messageCount=0,a.prototype.isOpen=!1,a.prototype.blinkOnlineInterval=null,a.prototype.stopBlinOnlineStateTimeout=null,a.prototype.showTimeEveryXMinutes=2,a.prototype.lastTimestamp=null,a.prototype.lastAddedType=null,a.prototype.inputTimeout=null,a.prototype.isTyping=!1,a.prototype.state="offline",a.prototype.initialQueueDelay=1e4,a.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},es:{"<strong>Chat</strong> with us!":"<strong>Chatee</strong> con nosotros!","Scroll down to see new messages":"Haga scroll hacia abajo para ver nuevos mensajes",Online:"En linea",Offline:"Desconectado",Connecting:"Conectando","Connection re-established":"Conexión restablecida",Today:"Hoy",Send:"Enviar","Compose your message...":"Escriba su mensaje...","All colleagues are busy.":"Todos los agentes están ocupados.","You are on waiting list position <strong>%s</strong>.":"Usted está en la posición <strong>%s</strong> de la lista de espera.","Start new conversation":"Iniciar nueva conversación","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.","Since you didn't respond in the last %s minutes your conversation got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},a.prototype.sessionId=void 0,a.prototype.scrolledToBottom=!0,a.prototype.scrollSnapTolerance=10,a.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},a.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?((o=this.translations[this.options.lang])[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(s=0,n=e.length;s<n;s++)t=e[s],i=i.replace(/%s/,t);return i},a.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},a.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},a.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},a.prototype.renderBase=function(){if(this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var s;if(s=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(s=!0):s=!0,s&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(s){return function(n){var i,o,a,r,l,h,c,d,u,p,m,g;if(n.stopPropagation(),n.preventDefault(),n.clipboardData)i=n.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!n.originalEvent.clipboardData)throw"No clipboardData support";i=n.originalEvent.clipboardData}if(h=!1,i&&i.items&&i.items[0]&&("file"!==(c=i.items[0]).kind||"image/png"!==c.type&&"image/jpeg"!==c.type||(l=c.getAsFile(),(u=new FileReader).onload=function(t){var e,n,i;return i=t.target.result,e=document.createElement("img"),e.src=i,n=function(t,n,o,a){return s.isRetina()&&(n/=2,2),i=t,e='<img style="width: 100%; max-width: '+n+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},s.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",n)},u.readAsDataURL(l),h=!0)),!h){g=void 0,o=void 0;try{g=i.getData("text/html"),o="html",g&&0!==g.length||(o="text",g=i.getData("text/plain")),g&&0!==g.length||(o="text2",g=i.getData("text"))}catch(t){n=t,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",g=i.getData("text")}return"text"!==o&&"text2"!==o&&"text3"!==o||(g="<div>"+g.replace(/\n/g,"</div><div>")+"</div>",g=g.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,g),"html"===o&&(a=t("<div>"+g+"</div>"),d=!1,r=g,p=new RegExp("<(/w|w):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),p=new RegExp("<(/o|o):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),d&&(a=s.wordFilter(a)),(a=t(a)).contents().each(function(){if(8===this.nodeType)return t(this).remove()}),a.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),m="div",a.find("textarea").each(function(){var e,s;return s=this.outerHTML,p=new RegExp("<"+this.tagName,"i"),e=s.replace(p,"<"+m),p=new RegExp("</"+this.tagName,"i"),e=e.replace(p,"</"+m),t(this).replaceWith(e)}),a.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),s.removeAttributes(a),g=a.html()),"text3"===o?s.pasteHtmlAtCaret(g):document.execCommand("insertHTML",!1,g),!0}}}(this)),this.input.on("drop",function(s){return function(n){var i,o,a,r,l;if(n.stopPropagation(),n.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!n.originalEvent.dataTransfer)throw"No clipboardData support";i=n.originalEvent.dataTransfer}if(r=n.clientX,l=n.clientY,(o=i.files[0]).type.match("image.*"))return a=new FileReader,a.onload=function(e){var n,i,o;return o=e.target.result,n=document.createElement("img"),n.src=o,i=function(e,i,a,h){var c,d;return s.isRetina()&&(i/=2,2),o=e,n=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),n=n.get(0),document.caretPositionFromPoint?(c=document.caretPositionFromPoint(r,l),(d=document.createRange()).setStart(c.offsetNode,c.offset),d.collapse(),d.insertNode(n)):document.caretRangeFromPoint?(d=document.caretRangeFromPoint(r,l)).insertNode(n):console.log("could not find carat")},s.resizeImage(n.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){if(!t.isOpen)return t.idleTimeout.start();t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})}}(this)),this.isFullscreen)return this.input.on({focus:this.onFocus,focusout:this.onFocusOut})},a.prototype.checkForEnter=function(t){if(!t.shiftKey&&13===t.keyCode)return t.preventDefault(),this.sendMessage()},a.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},a.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;e<s;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},a.prototype.onReady=function(){if(this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show)return this.show()},a.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},a.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),e=0,s=(i=t.session).length;e<s;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}if(t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o)return this.input.focus()},a.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},a.prototype.onFocus=function(){var s;if(t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s)return this.log.notice("virtual keyboard shown")},a.prototype.onFocusOut=function(){},a.prototype.onTyping=function(){if(!(this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)))return this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start()},a.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},a.prototype.sendMessage=function(){var t,e;if(t=this.input.html())return this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})},a.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},a.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},a.prototype.open=function(){var t;{if(!this.isOpen)return this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href}));this.log.debug("widget already open, block")}},a.prototype.onOpenAnimationEnd=function(){if(this.idleTimeout.stop(),this.isFullscreen)return this.disableScrollOnRoot()},a.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},a.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},a.prototype.close=function(t){var e;if(this.isOpen){if(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId)return this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd);this.log.debug("can't close widget without sessionId")}else this.log.debug("can't close widget, it's not open")},a.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},a.prototype.onWebSocketClose=function(){if(!this.isOpen)return this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},a.prototype.show=function(){if("offline"!==this.state)return this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")},a.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},a.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},a.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},a.prototype.onQueueScreen=function(t){var e;if(this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),!this.initialQueueDelay||this.onInitialQueueDelayId)return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e();this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)},a.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},a.prototype.onAgentTypingStart=function(){if(this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0)))return this.scrollToBottom()},a.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},a.prototype.onLeaveTemporary=function(){if(this.sessionId)return this.send("chat_session_leave_temporary",{session_id:this.sessionId})},a.prototype.maybeAddTimestamp=function(){var t,e,s;if(s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes)return t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())},a.prototype.updateLastTimestamp=function(t,e){if(this.el)return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},a.prototype.addStatus=function(t){if(this.el)return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},a.prototype.detectScrolledtoBottom=function(){var t;if(t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom)return this.el.find(".zammad-scroll-hint").addClass("is-hidden")},a.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},a.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},a.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},a.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},a.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},a.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},a.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},a.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},a.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},a.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},a.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},a.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},a.prototype.setAgentOnlineState=function(t){var e;if(this.state=t,this.el)return e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))},a.prototype.detectHost=function(){var t;return t="ws://","https"===h&&(t="wss://"),this.options.host=""+t+l+"/ws"},a.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return(s=this.options.cssUrl)||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},a.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},a.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},a.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},a.prototype.enableScrollOnRoot=function(){return this.scrollRoot.scrollTop(this.rootScrollOffset),this.scrollRoot.css({overflow:"",position:""})},a.prototype.isVisible=function(s,n,i,o){var a,r,l,h,c,d,u,p,m,g,f,v,y,b,w,T,C,z,S,k,I,A,x,_,E,O;if(!(s.length<1))if(r=t(e),a=s.length>1?s.eq(0):s,z=a.get(0),O=r.width(),E=r.height(),o=o||"both",p=!0!==i||z.offsetWidth*z.offsetHeight,"function"==typeof z.getBoundingClientRect){if(C=z.getBoundingClientRect(),S=C.top>=0&&C.top<E,u=C.bottom>0&&C.bottom<=E,b=C.left>=0&&C.left<O,T=C.right>0&&C.right<=O,k=n?S||u:S&&u,y=n?b||T:b&&T,"both"===o)return p&&k&&y;if("vertical"===o)return p&&k;if("horizontal"===o)return p&&y}else{if(_=r.scrollTop(),I=_+E,A=r.scrollLeft(),x=A+O,w=a.offset(),d=w.top,l=d+a.height(),h=w.left,c=h+a.width(),v=!0===n?l:d,m=!0===n?d:l,g=!0===n?c:h,f=!0===n?h:c,"both"===o)return!!p&&m<=I&&v>=_&&f<=x&&g>=A;if("vertical"===o)return!!p&&m<=I&&v>=_;if("horizontal"===o)return!!p&&f<=x&&g>=A}},a.prototype.isRetina=function(){var t;return!!e.matchMedia&&((t=e.matchMedia("only screen and (min--moz-device-pixel-ratio: 1.3), only screen and (-o-min-device-pixel-ratio: 2.6/2), only screen and (-webkit-min-device-pixel-ratio: 1.3), only screen  and (min-device-pixel-ratio: 1.3), only screen and (min-resolution: 1.3dppx)"))&&t.matches||e.devicePixelRatio>1)},a.prototype.resizeImage=function(t,e,s,n,i,o,a,r){var l;return null==e&&(e="auto"),null==s&&(s="auto"),null==n&&(n=1),null==r&&(r=!0),l=new Image,l.onload=function(){var t,r,h,c,d;return h=l.width,r=l.height,console.log("ImageService","current size",h,r),"auto"===s&&"auto"===e&&(e=h,s=r),"auto"===s&&(s=r/(h/e)),"auto"===e&&(e=r/(h/s)),d=!1,e<h||s<r?(d=!0,e*=n,s*=n):(e=h,s=r),t=document.createElement("canvas"),t.width=e,t.height=s,t.getContext("2d").drawImage(l,0,0,e,s),"auto"===o&&(o=e<200&&s<200?1:e<400&&s<400?.9:e<600&&s<600?.8:e<900&&s<900?.7:.6),c=t.toDataURL(i,o),d?(console.log("ImageService","resize",e/n,s/n,o,.75*c.length/1024/1024,"in mb"),void a(c,e/n,s/n,!0)):(console.log("ImageService","no resize",e,s,o,.75*c.length/1024/1024,"in mb"),a(c,e,s,!1))},l.src=t},a.prototype.pasteHtmlAtCaret=function(t){var s,n,i,o,a,r;if(r=void 0,a=void 0,e.getSelection){if((r=e.getSelection()).getRangeAt&&r.rangeCount){for((a=r.getRangeAt(0)).deleteContents(),(s=document.createElement("div")).innerHTML=t,n=document.createDocumentFragment(o,i);o=s.firstChild;)i=n.appendChild(o);if(a.insertNode(n),i)return(a=a.cloneRange()).setStartAfter(i),a.collapse(!0),r.removeAllRanges(),r.addRange(a)}}else if(document.selection&&"Control"!==document.selection.type)return document.selection.createRange().pasteHTML(t)},a.prototype.wordFilter=function(e){var s,n,i;return s=e.html(),s=s.replace(/<!--[\s\S]+?-->/gi,""),s=s.replace(/<(!|script[^>]*>.*?<\/script(?=[>\s])|\/?(\?xml(:\w+)?|img|meta|link|style|\w:\w+)(?=[\s\/>]))[^>]*>/gi,""),s=s.replace(/<(\/?)s>/gi,"<$1strike>"),s=s.replace(/&nbsp;/gi," "),e.html(s),t("p",e).each(function(){var e,s;if(s=t(this).attr("style"),e=/mso-list:\w+ \w+([0-9]+)/.exec(s))return t(this).data("_listLevel",parseInt(e[1],10))}),n=0,i=null,t("p",e).each(function(){var e,s,o,a,r,l,h,c,d,u;if(void 0!==(e=t(this).data("_listLevel"))){if(u=t(this).text(),a="<ul></ul>",/^\s*\w+\./.test(u)&&(a=(r=/([0-9])\./.exec(u))?null!=(l=(d=parseInt(r[1],10))>1)?l:'<ol start="'+d+{'"></ol>':"<ol></ol>"}:"<ol></ol>"),e>n&&(0===n?(t(this).before(a),i=t(this).prev()):i=t(a).appendTo(i)),e<n)for(s=o=h=s,c=n-e;h<=c?o<=c:o>=c;s=h<=c?++o:--o)i=i.parent();return t("span:first",this).remove(),i.append("<li>"+t(this).html()+"</li>"),t(this).remove(),n=e}return n=0}),t("[style]",e).removeAttr("style"),t("[align]",e).removeAttr("align"),t("span",e).replaceWith(function(){return t(this).contents()}),t("span:empty",e).remove(),t("[class^='Mso']",e).removeAttr("class"),t("p:empty",e).remove(),e},a.prototype.removeAttribute=function(e){var s,n,i,o,a;if(e){for(s=t(e),i=0,o=(a=e.attributes).length;i<o;i++)(n=a[i])&&n.name&&e.removeAttribute(n.name);return s.removeAttr("style").removeAttr("class").removeAttr("lang").removeAttr("type").removeAttr("align").removeAttr("id").removeAttr("wrap").removeAttr("title")}},a.prototype.removeAttributes=function(t,e){return null==e&&(e=!0),e&&t.each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t.find("*").each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t},a}(),e.ZammadChat=a}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(e.push('\n<img class="zammad-chat-agent-avatar" src="'),e.push(s(this.agent.avatar)),e.push('">\n')),e.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),e.push(s(this.agent.name)),e.push("</span>\n</span>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat'),this.flat&&e.push(s(" zammad-chat--flat")),e.push('"'),this.fontSize&&e.push(s(" style='font-size: "+this.fontSize+"'")),e.push('>\n  <div class="zammad-chat-header js-chat-open"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push('>\n    <div class="zammad-chat-header-controls js-chat-toggle">\n      <span class="zammad-chat-agent-status zammad-chat-is-hidden" data-status="online"></span>\n      <span class="zammad-chat-header-icon">\n        <svg class="zammad-chat-header-icon-open" width="13" height="7" viewBox="0 0 13 7"><path d="M10.807 7l1.4-1.428-5-4.9L6.5-.02l-.7.7-4.9 4.9 1.414 1.413L6.5 2.886 10.807 7z" fill-rule="evenodd"/></svg>\n        <svg class="zammad-chat-header-icon-close" width="13" height="13" viewBox="0 0 13 13"><path d="m2.241.12l-2.121 2.121 4.243 4.243-4.243 4.243 2.121 2.121 4.243-4.243 4.243 4.243 2.121-2.121-4.243-4.243 4.243-4.243-2.121-2.121-4.243 4.243-4.243-4.243" fill-rule="evenodd"/></svg>\n      </span>\n    </div>\n    <div class="zammad-chat-agent zammad-chat-is-hidden">\n    </div>\n    <div class="zammad-chat-welcome">\n      <svg class="zammad-chat-icon" viewBox="0 0 24 24" width="24" height="24"><path d="M2 5C2 4 3 3 4 3h16c1 0 2 1 2 2v10C22 16 21 17 20 17H4C3 17 2 16 2 15V5zM12 17l6 4v-4h-6z"/></svg>\n      <span class="zammad-chat-welcome-text">'),e.push(this.T(this.title)),e.push('</span>\n    </div>\n  </div>\n  <div class="zammad-chat-modal"></div>\n  <div class="zammad-scroll-hint is-hidden">\n    <svg class="zammad-scroll-hint-icon" width="20" height="18" viewBox="0 0 20 18"><path d="M0,2.00585866 C0,0.898053512 0.898212381,0 1.99079514,0 L18.0092049,0 C19.1086907,0 20,0.897060126 20,2.00585866 L20,11.9941413 C20,13.1019465 19.1017876,14 18.0092049,14 L1.99079514,14 C0.891309342,14 0,13.1029399 0,11.9941413 L0,2.00585866 Z M10,14 L16,18 L16,14 L10,14 Z" fill-rule="evenodd"/></svg>\n    '),e.push(this.T(this.scrollHint)),e.push('\n  </div>\n  <div class="zammad-chat-body"></div>\n  <form class="zammad-chat-controls">\n    <div class="zammad-chat-input" rows="1" placeholder="'),e.push(this.T("Compose your message...")),e.push('" contenteditable="true"></div>\n    <button type="submit" class="zammad-chat-button zammad-chat-send"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Send")),e.push("</button>\n  </form>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.customer_timeout=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  '),this.agent?(e.push("\n    "),e.push(this.T("Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.",this.delay,this.agent)),e.push("\n  ")):(e.push("\n    "),e.push(this.T("Since you didn't respond in the last %s minutes your conversation got closed.",this.delay)),e.push("\n  ")),e.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Start new conversation")),e.push("</div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.loader=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<span class="zammad-chat-loading-animation">\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n</span>\n<span class="zammad-chat-modal-text">'),e.push(this.T("Connecting")),e.push("</span>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-message zammad-chat-message--'),e.push(s(this.from)),e.push(s(this.unreadClass)),e.push('">\n  <span class="zammad-chat-message-body"'),this.background&&"customer"===this.from&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.message),e.push("</span>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-status">\n  <div class="zammad-chat-status-inner">\n    '),e.push(this.status),e.push("\n  </div>\n</div>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-timestamp"><strong>'),e.push(s(this.label)),e.push("</strong> "),e.push(s(this.time)),e.push("</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-message zammad-chat-message--typing zammad-chat-message--agent">\n  <span class="zammad-chat-message-body">\n    <span class="zammad-chat-loading-animation">\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n    </span>\n  </span>\n</div>')}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  <span class="zammad-chat-loading-animation">\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n  </span>\n  '),e.push(this.T("All colleagues are busy.")),e.push("<br>\n  "),e.push(this.T("You are on waiting list position <strong>%s</strong>.",this.position)),e.push("\n</div>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting_list_timeout=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  '),e.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),e.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Start new conversation")),e.push("</div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")};
\ No newline at end of file
+window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(e.push('\n<img class="zammad-chat-agent-avatar" src="'),e.push(s(this.agent.avatar)),e.push('">\n')),e.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),e.push(s(this.agent.name)),e.push("</span>\n</span>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")};var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return s.prototype=e.prototype,t.prototype=new s,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var s,n,i,o,a,r,l,h,c;c=document.getElementsByTagName("script"),r=c[c.length-1],l=r.src.match(".*://([^:/]*).*")[1],h=r.src.match("(.*)://[^:/]*.*")[1],s=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;if(t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug)return this.log("debug",t)},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",i=0,o=s.length;i<o;i++)a+=" ","object"==typeof(n=s[i])?a+=JSON.stringify(n):n&&n.toString?a+=n.toString():a+=n;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,s),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;if(s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),!(s<0))return t.stop(),t.options.callback()}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){if(this.intervallId)return this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)},e}(),n=function(t){function n(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),n.__super__.constructor.call(this,t)}return extend(n,s),n.prototype.logPrefix="io",n.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},n.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i;for(i=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=i.length;s<n;s++)"pong"===i[s].event&&t.ping();if(t.options.onMessage)return t.options.onMessage(i)}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){if(t.log.debug("onError",e),t.options.onError)return t.options.onError(e)}}(this)},n.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},n.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},n.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},n.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},n}(),a=function(i){function a(s){return this.removeAttributes=bind(this.removeAttributes,this),this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),a.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(a,s),a.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scroll down to see new messages",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},a.prototype.logPrefix="chat",a.prototype._messageCount=0,a.prototype.isOpen=!1,a.prototype.blinkOnlineInterval=null,a.prototype.stopBlinOnlineStateTimeout=null,a.prototype.showTimeEveryXMinutes=2,a.prototype.lastTimestamp=null,a.prototype.lastAddedType=null,a.prototype.inputTimeout=null,a.prototype.isTyping=!1,a.prototype.state="offline",a.prototype.initialQueueDelay=1e4,a.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},es:{"<strong>Chat</strong> with us!":"<strong>Chatee</strong> con nosotros!","Scroll down to see new messages":"Haga scroll hacia abajo para ver nuevos mensajes",Online:"En linea",Offline:"Desconectado",Connecting:"Conectando","Connection re-established":"Conexión restablecida",Today:"Hoy",Send:"Enviar","Compose your message...":"Escriba su mensaje...","All colleagues are busy.":"Todos los agentes están ocupados.","You are on waiting list position <strong>%s</strong>.":"Usted está en la posición <strong>%s</strong> de la lista de espera.","Start new conversation":"Iniciar nueva conversación","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.","Since you didn't respond in the last %s minutes your conversation got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},a.prototype.sessionId=void 0,a.prototype.scrolledToBottom=!0,a.prototype.scrollSnapTolerance=10,a.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},a.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?((o=this.translations[this.options.lang])[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(s=0,n=e.length;s<n;s++)t=e[s],i=i.replace(/%s/,t);return i},a.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},a.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},a.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},a.prototype.renderBase=function(){if(this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var s;if(s=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(s=!0):s=!0,s&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(s){return function(n){var i,o,a,r,l,h,c,d,u,p,m,g;if(n.stopPropagation(),n.preventDefault(),n.clipboardData)i=n.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!n.originalEvent.clipboardData)throw"No clipboardData support";i=n.originalEvent.clipboardData}if(h=!1,i&&i.items&&i.items[0]&&("file"!==(c=i.items[0]).kind||"image/png"!==c.type&&"image/jpeg"!==c.type||(l=c.getAsFile(),(u=new FileReader).onload=function(t){var e,n,i;return i=t.target.result,e=document.createElement("img"),e.src=i,n=function(t,n,o,a){return s.isRetina()&&(n/=2,2),i=t,e='<img style="width: 100%; max-width: '+n+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},s.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",n)},u.readAsDataURL(l),h=!0)),!h){g=void 0,o=void 0;try{g=i.getData("text/html"),o="html",g&&0!==g.length||(o="text",g=i.getData("text/plain")),g&&0!==g.length||(o="text2",g=i.getData("text"))}catch(t){n=t,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",g=i.getData("text")}return"text"!==o&&"text2"!==o&&"text3"!==o||(g="<div>"+g.replace(/\n/g,"</div><div>")+"</div>",g=g.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,g),"html"===o&&(a=t("<div>"+g+"</div>"),d=!1,r=g,p=new RegExp("<(/w|w):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),p=new RegExp("<(/o|o):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),d&&(a=s.wordFilter(a)),(a=t(a)).contents().each(function(){if(8===this.nodeType)return t(this).remove()}),a.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),m="div",a.find("textarea").each(function(){var e,s;return s=this.outerHTML,p=new RegExp("<"+this.tagName,"i"),e=s.replace(p,"<"+m),p=new RegExp("</"+this.tagName,"i"),e=e.replace(p,"</"+m),t(this).replaceWith(e)}),a.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),s.removeAttributes(a),g=a.html()),"text3"===o?s.pasteHtmlAtCaret(g):document.execCommand("insertHTML",!1,g),!0}}}(this)),this.input.on("drop",function(s){return function(n){var i,o,a,r,l;if(n.stopPropagation(),n.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!n.originalEvent.dataTransfer)throw"No clipboardData support";i=n.originalEvent.dataTransfer}if(r=n.clientX,l=n.clientY,(o=i.files[0]).type.match("image.*"))return a=new FileReader,a.onload=function(e){var n,i,o;return o=e.target.result,n=document.createElement("img"),n.src=o,i=function(e,i,a,h){var c,d;return s.isRetina()&&(i/=2,2),o=e,n=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),n=n.get(0),document.caretPositionFromPoint?(c=document.caretPositionFromPoint(r,l),(d=document.createRange()).setStart(c.offsetNode,c.offset),d.collapse(),d.insertNode(n)):document.caretRangeFromPoint?(d=document.caretRangeFromPoint(r,l)).insertNode(n):console.log("could not find carat")},s.resizeImage(n.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){if(!t.isOpen)return t.idleTimeout.start();t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})}}(this)),this.isFullscreen)return this.input.on({focus:this.onFocus,focusout:this.onFocusOut})},a.prototype.checkForEnter=function(t){if(!t.shiftKey&&13===t.keyCode)return t.preventDefault(),this.sendMessage()},a.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},a.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;e<s;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},a.prototype.onReady=function(){if(this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show)return this.show()},a.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},a.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),e=0,s=(i=t.session).length;e<s;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}if(t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o)return this.input.focus()},a.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},a.prototype.onFocus=function(){var s;if(t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s)return this.log.notice("virtual keyboard shown")},a.prototype.onFocusOut=function(){},a.prototype.onTyping=function(){if(!(this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)))return this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start()},a.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},a.prototype.sendMessage=function(){var t,e;if(t=this.input.html())return this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})},a.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},a.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},a.prototype.open=function(){var t;{if(!this.isOpen)return this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href}));this.log.debug("widget already open, block")}},a.prototype.onOpenAnimationEnd=function(){if(this.idleTimeout.stop(),this.isFullscreen)return this.disableScrollOnRoot()},a.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},a.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},a.prototype.close=function(t){var e;if(this.isOpen){if(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId)return this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd);this.log.debug("can't close widget without sessionId")}else this.log.debug("can't close widget, it's not open")},a.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},a.prototype.onWebSocketClose=function(){if(!this.isOpen)return this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},a.prototype.show=function(){if("offline"!==this.state)return this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")},a.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},a.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},a.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},a.prototype.onQueueScreen=function(t){var e;if(this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),!this.initialQueueDelay||this.onInitialQueueDelayId)return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e();this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)},a.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},a.prototype.onAgentTypingStart=function(){if(this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0)))return this.scrollToBottom()},a.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},a.prototype.onLeaveTemporary=function(){if(this.sessionId)return this.send("chat_session_leave_temporary",{session_id:this.sessionId})},a.prototype.maybeAddTimestamp=function(){var t,e,s;if(s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes)return t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())},a.prototype.updateLastTimestamp=function(t,e){if(this.el)return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},a.prototype.addStatus=function(t){if(this.el)return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},a.prototype.detectScrolledtoBottom=function(){var t;if(t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom)return this.el.find(".zammad-scroll-hint").addClass("is-hidden")},a.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},a.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},a.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},a.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},a.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},a.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},a.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},a.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},a.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},a.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},a.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},a.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},a.prototype.setAgentOnlineState=function(t){var e;if(this.state=t,this.el)return e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))},a.prototype.detectHost=function(){var t;return t="ws://","https"===h&&(t="wss://"),this.options.host=""+t+l+"/ws"},a.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return(s=this.options.cssUrl)||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},a.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},a.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},a.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},a.prototype.enableScrollOnRoot=function(){return this.scrollRoot.scrollTop(this.rootScrollOffset),this.scrollRoot.css({overflow:"",position:""})},a.prototype.isVisible=function(s,n,i,o){var a,r,l,h,c,d,u,p,m,g,f,v,y,b,w,T,C,z,S,k,I,A,x,_,E,O;if(!(s.length<1))if(r=t(e),a=s.length>1?s.eq(0):s,z=a.get(0),O=r.width(),E=r.height(),o=o||"both",p=!0!==i||z.offsetWidth*z.offsetHeight,"function"==typeof z.getBoundingClientRect){if(C=z.getBoundingClientRect(),S=C.top>=0&&C.top<E,u=C.bottom>0&&C.bottom<=E,b=C.left>=0&&C.left<O,T=C.right>0&&C.right<=O,k=n?S||u:S&&u,y=n?b||T:b&&T,"both"===o)return p&&k&&y;if("vertical"===o)return p&&k;if("horizontal"===o)return p&&y}else{if(_=r.scrollTop(),I=_+E,A=r.scrollLeft(),x=A+O,w=a.offset(),d=w.top,l=d+a.height(),h=w.left,c=h+a.width(),v=!0===n?l:d,m=!0===n?d:l,g=!0===n?c:h,f=!0===n?h:c,"both"===o)return!!p&&m<=I&&v>=_&&f<=x&&g>=A;if("vertical"===o)return!!p&&m<=I&&v>=_;if("horizontal"===o)return!!p&&f<=x&&g>=A}},a.prototype.isRetina=function(){var t;return!!e.matchMedia&&((t=e.matchMedia("only screen and (min--moz-device-pixel-ratio: 1.3), only screen and (-o-min-device-pixel-ratio: 2.6/2), only screen and (-webkit-min-device-pixel-ratio: 1.3), only screen  and (min-device-pixel-ratio: 1.3), only screen and (min-resolution: 1.3dppx)"))&&t.matches||e.devicePixelRatio>1)},a.prototype.resizeImage=function(t,e,s,n,i,o,a,r){var l;return null==e&&(e="auto"),null==s&&(s="auto"),null==n&&(n=1),null==r&&(r=!0),l=new Image,l.onload=function(){var t,r,h,c,d;return h=l.width,r=l.height,console.log("ImageService","current size",h,r),"auto"===s&&"auto"===e&&(e=h,s=r),"auto"===s&&(s=r/(h/e)),"auto"===e&&(e=r/(h/s)),d=!1,e<h||s<r?(d=!0,e*=n,s*=n):(e=h,s=r),t=document.createElement("canvas"),t.width=e,t.height=s,t.getContext("2d").drawImage(l,0,0,e,s),"auto"===o&&(o=e<200&&s<200?1:e<400&&s<400?.9:e<600&&s<600?.8:e<900&&s<900?.7:.6),c=t.toDataURL(i,o),d?(console.log("ImageService","resize",e/n,s/n,o,.75*c.length/1024/1024,"in mb"),void a(c,e/n,s/n,!0)):(console.log("ImageService","no resize",e,s,o,.75*c.length/1024/1024,"in mb"),a(c,e,s,!1))},l.src=t},a.prototype.pasteHtmlAtCaret=function(t){var s,n,i,o,a,r;if(r=void 0,a=void 0,e.getSelection){if((r=e.getSelection()).getRangeAt&&r.rangeCount){for((a=r.getRangeAt(0)).deleteContents(),(s=document.createElement("div")).innerHTML=t,n=document.createDocumentFragment(o,i);o=s.firstChild;)i=n.appendChild(o);if(a.insertNode(n),i)return(a=a.cloneRange()).setStartAfter(i),a.collapse(!0),r.removeAllRanges(),r.addRange(a)}}else if(document.selection&&"Control"!==document.selection.type)return document.selection.createRange().pasteHTML(t)},a.prototype.wordFilter=function(e){var s,n,i;return s=e.html(),s=s.replace(/<!--[\s\S]+?-->/gi,""),s=s.replace(/<(!|script[^>]*>.*?<\/script(?=[>\s])|\/?(\?xml(:\w+)?|img|meta|link|style|\w:\w+)(?=[\s\/>]))[^>]*>/gi,""),s=s.replace(/<(\/?)s>/gi,"<$1strike>"),s=s.replace(/&nbsp;/gi," "),e.html(s),t("p",e).each(function(){var e,s;if(s=t(this).attr("style"),e=/mso-list:\w+ \w+([0-9]+)/.exec(s))return t(this).data("_listLevel",parseInt(e[1],10))}),n=0,i=null,t("p",e).each(function(){var e,s,o,a,r,l,h,c,d,u;if(void 0!==(e=t(this).data("_listLevel"))){if(u=t(this).text(),a="<ul></ul>",/^\s*\w+\./.test(u)&&(a=(r=/([0-9])\./.exec(u))?null!=(l=(d=parseInt(r[1],10))>1)?l:'<ol start="'+d+{'"></ol>':"<ol></ol>"}:"<ol></ol>"),e>n&&(0===n?(t(this).before(a),i=t(this).prev()):i=t(a).appendTo(i)),e<n)for(s=o=h=s,c=n-e;h<=c?o<=c:o>=c;s=h<=c?++o:--o)i=i.parent();return t("span:first",this).remove(),i.append("<li>"+t(this).html()+"</li>"),t(this).remove(),n=e}return n=0}),t("[style]",e).removeAttr("style"),t("[align]",e).removeAttr("align"),t("span",e).replaceWith(function(){return t(this).contents()}),t("span:empty",e).remove(),t("[class^='Mso']",e).removeAttr("class"),t("p:empty",e).remove(),e},a.prototype.removeAttribute=function(e){var s,n,i,o,a;if(e){for(s=t(e),i=0,o=(a=e.attributes).length;i<o;i++)(n=a[i])&&n.name&&e.removeAttribute(n.name);return s.removeAttr("style").removeAttr("class").removeAttr("lang").removeAttr("type").removeAttr("align").removeAttr("id").removeAttr("wrap").removeAttr("title")}},a.prototype.removeAttributes=function(t,e){return null==e&&(e=!0),e&&t.each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t.find("*").each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t},a}(),e.ZammadChat=a}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat'),this.flat&&e.push(s(" zammad-chat--flat")),e.push('"'),this.fontSize&&e.push(s(" style='font-size: "+this.fontSize+"'")),e.push('>\n  <div class="zammad-chat-header js-chat-open"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push('>\n    <div class="zammad-chat-header-controls js-chat-toggle">\n      <span class="zammad-chat-agent-status zammad-chat-is-hidden" data-status="online"></span>\n      <span class="zammad-chat-header-icon">\n        <svg class="zammad-chat-header-icon-open" width="13" height="7" viewBox="0 0 13 7"><path d="M10.807 7l1.4-1.428-5-4.9L6.5-.02l-.7.7-4.9 4.9 1.414 1.413L6.5 2.886 10.807 7z" fill-rule="evenodd"/></svg>\n        <svg class="zammad-chat-header-icon-close" width="13" height="13" viewBox="0 0 13 13"><path d="m2.241.12l-2.121 2.121 4.243 4.243-4.243 4.243 2.121 2.121 4.243-4.243 4.243 4.243 2.121-2.121-4.243-4.243 4.243-4.243-2.121-2.121-4.243 4.243-4.243-4.243" fill-rule="evenodd"/></svg>\n      </span>\n    </div>\n    <div class="zammad-chat-agent zammad-chat-is-hidden">\n    </div>\n    <div class="zammad-chat-welcome">\n      <svg class="zammad-chat-icon" viewBox="0 0 24 24" width="24" height="24"><path d="M2 5C2 4 3 3 4 3h16c1 0 2 1 2 2v10C22 16 21 17 20 17H4C3 17 2 16 2 15V5zM12 17l6 4v-4h-6z"/></svg>\n      <span class="zammad-chat-welcome-text">'),e.push(this.T(this.title)),e.push('</span>\n    </div>\n  </div>\n  <div class="zammad-chat-modal"></div>\n  <div class="zammad-scroll-hint is-hidden">\n    <svg class="zammad-scroll-hint-icon" width="20" height="18" viewBox="0 0 20 18"><path d="M0,2.00585866 C0,0.898053512 0.898212381,0 1.99079514,0 L18.0092049,0 C19.1086907,0 20,0.897060126 20,2.00585866 L20,11.9941413 C20,13.1019465 19.1017876,14 18.0092049,14 L1.99079514,14 C0.891309342,14 0,13.1029399 0,11.9941413 L0,2.00585866 Z M10,14 L16,18 L16,14 L10,14 Z" fill-rule="evenodd"/></svg>\n    '),e.push(this.T(this.scrollHint)),e.push('\n  </div>\n  <div class="zammad-chat-body"></div>\n  <form class="zammad-chat-controls">\n    <div class="zammad-chat-input" rows="1" placeholder="'),e.push(this.T("Compose your message...")),e.push('" contenteditable="true"></div>\n    <button type="submit" class="zammad-chat-button zammad-chat-send"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Send")),e.push("</button>\n  </form>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.customer_timeout=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  '),this.agent?(e.push("\n    "),e.push(this.T("Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.",this.delay,this.agent)),e.push("\n  ")):(e.push("\n    "),e.push(this.T("Since you didn't respond in the last %s minutes your conversation got closed.",this.delay)),e.push("\n  ")),e.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Start new conversation")),e.push("</div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.loader=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<span class="zammad-chat-loading-animation">\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n</span>\n<span class="zammad-chat-modal-text">'),e.push(this.T("Connecting")),e.push("</span>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-message zammad-chat-message--'),e.push(s(this.from)),e.push(s(this.unreadClass)),e.push('">\n  <span class="zammad-chat-message-body"'),this.background&&"customer"===this.from&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.message),e.push("</span>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-status">\n  <div class="zammad-chat-status-inner">\n    '),e.push(this.status),e.push("\n  </div>\n</div>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-timestamp"><strong>'),e.push(s(this.label)),e.push("</strong> "),e.push(s(this.time)),e.push("</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-message zammad-chat-message--typing zammad-chat-message--agent">\n  <span class="zammad-chat-message-body">\n    <span class="zammad-chat-loading-animation">\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n    </span>\n  </span>\n</div>')}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  <span class="zammad-chat-loading-animation">\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n  </span>\n  '),e.push(this.T("All colleagues are busy.")),e.push("<br>\n  "),e.push(this.T("You are on waiting list position <strong>%s</strong>.",this.position)),e.push("\n</div>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting_list_timeout=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  '),e.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),e.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Start new conversation")),e.push("</div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")};
\ No newline at end of file