Fixes #4057, fixes #2375 - OTRS migration currently do not support custom dropdown multi-select fields.

.gitlab/ci/integration/otrs.yml

@@ -8,10 +8,10 @@
     - bundle exec rails test test/integration/otrs_import_test.rb
   variables:
     FF_NETWORK_PER_BUILD: 1 # https://docs.gitlab.com/runner/configuration/feature-flags.html
-    IMPORT_OTRS_ENDPOINT: "http://zammad-ci-otrsimport-app/otrs/public.pl?Action=ZammadMigrator"
+    IMPORT_OTRS_ENDPOINT: 'http://zammad-ci-otrsimport-app/otrs/public.pl?Action=ZammadMigrator'
-    TZ: "Europe/Berlin"       # Required for the zammad-ci-otrsimport-app containers
+    TZ: 'Europe/Berlin' # Required for the zammad-ci-otrsimport-app containers
 
-"minitest:integration:otrs:6":
+'minitest:integration:otrs:6':
   <<: *template_integration_otrs
   services:
     - name: $CI_REGISTRY/docker/zammad-mysql:stable
@@ -23,7 +23,7 @@
     - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs6
       alias: zammad-ci-otrsimport-app
 
-"minitest:integration:otrs:5":
+'minitest:integration:otrs:5':
   <<: *template_integration_otrs
   services:
     - name: $CI_REGISTRY/docker/zammad-mysql:stable
@@ -35,7 +35,7 @@
     - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs5
       alias: zammad-ci-otrsimport-app
 
-"minitest:integration:otrs:4":
+'minitest:integration:otrs:4':
   <<: *template_integration_otrs
   services:
     - name: $CI_REGISTRY/docker/zammad-mysql:stable
@@ -47,7 +47,7 @@
     - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs4
       alias: zammad-ci-otrsimport-app
 
-"minitest:integration:otrs:33":
+'minitest:integration:otrs:33':
   <<: *template_integration_otrs
   services:
     - name: $CI_REGISTRY/docker/zammad-mysql:stable
@@ -59,7 +59,7 @@
     - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs33
       alias: zammad-ci-otrsimport-app
 
-"minitest:integration:otrs:32":
+'minitest:integration:otrs:32':
   <<: *template_integration_otrs
   services:
     - name: $CI_REGISTRY/docker/zammad-mysql:stable
@@ -71,7 +71,7 @@
     - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs32
       alias: zammad-ci-otrsimport-app
 
-"minitest:integration:otrs:31":
+'minitest:integration:otrs:31':
   <<: *template_integration_otrs
   services:
     - name: $CI_REGISTRY/docker/zammad-mysql:stable

app/models/object_manager/attribute.rb

@@ -306,7 +306,6 @@ possible types
 =end
 
   def self.add(data)
-
     force = data[:force]
     data.delete(:force)
 

lib/import/otrs/dynamic_field.rb

@@ -8,6 +8,7 @@ module Import
         @internal_name = self.class.convert_name(dynamic_field['Name'])
 
         return if already_imported?(dynamic_field)
+        return if skip?(dynamic_field)
 
         initialize_attribute_config(dynamic_field)
 
@@ -54,6 +55,10 @@ module Import
         }
       end
 
+      def skip?(_dynamic_field)
+        false
+      end
+
       def add
         ObjectManager::Attribute.add(@attribute_config)
         ObjectManager::Attribute.migration_execute(false)

lib/import/otrs/dynamic_field/dropdown.rb

@@ -17,6 +17,12 @@ module Import
             }
           )
         end
+
+        private
+
+        def skip?(dynamic_field)
+          !dynamic_field['Config']['PossibleValues']
+        end
       end
     end
   end

lib/import/otrs/dynamic_field/multiselect.rb

@@ -6,7 +6,7 @@ module Import
       class Multiselect < Import::OTRS::DynamicField
         def init_callback(dynamic_field)
           @attribute_config.merge!(
-            data_type:   'select',
+            data_type:   'multiselect',
             data_option: {
               default:    '',
               multiple:   true,
@@ -17,6 +17,12 @@ module Import
             }
           )
         end
+
+        private
+
+        def skip?(dynamic_field)
+          !dynamic_field['Config']['PossibleValues']
+        end
       end
     end
   end

lib/import/otrs/dynamic_field/text_area.rb

@@ -11,6 +11,7 @@ module Import
               default:   dynamic_field['Config']['DefaultValue'],
               rows:      dynamic_field['Config']['Rows'],
               null:      true,
+              maxlength: 3000,
             }
           )
         end

spec/fixtures/import/otrs/dynamic_field/dropdown/without_possible_values.json

@@ -0,0 +1,20 @@
+{
+  "ID": "40",
+  "ChangeTime": "2016-05-25 11:14:06",
+  "InternalField": "0",
+  "ValidID": "1",
+  "CreateTime": "2014-08-21 14:54:15",
+  "Label": "Dropdown Example Without PossibleValues",
+  "FieldOrder": "30",
+  "Config": {
+    "TranslatableValues": "0",
+    "PossibleValues": null,
+    "TreeView": "0",
+    "DefaultValue": "",
+    "Link": "",
+    "PossibleNone": "1"
+  },
+  "FieldType": "Dropdown",
+  "Name": "DropdownExampleWithoutPossibleValues",
+  "ObjectType": "Ticket"
+}

spec/fixtures/import/otrs/dynamic_field/multiselect/without_possible_values.json

@@ -0,0 +1,20 @@
+{
+  "ID": "40",
+  "ChangeTime": "2016-05-25 11:14:06",
+  "InternalField": "0",
+  "ValidID": "1",
+  "CreateTime": "2014-08-21 14:54:15",
+  "Label": "Multiselect Example Without PossibleValues",
+  "FieldOrder": "30",
+  "Config": {
+    "TranslatableValues": "0",
+    "PossibleValues": null,
+    "TreeView": "0",
+    "DefaultValue": "",
+    "Link": "",
+    "PossibleNone": "1"
+  },
+  "FieldType": "Multiselect",
+  "Name": "MultiselectExampleWithoutPossibleValues",
+  "ObjectType": "Ticket"
+}

spec/lib/import/otrs/dynamic_field/dropdown_spec.rb

@@ -42,4 +42,14 @@ RSpec.describe Import::OTRS::DynamicField::Dropdown do
 
     dynamic_field_from_json('dropdown/default', zammad_structure)
   end
+
+  context 'without possible values' do
+    it 'imports no field without possible value' do
+      allow(ObjectManager::Attribute).to receive(:add)
+
+      described_class.new(load_dynamic_field_json('dropdown/without_possible_values'))
+
+      expect(ObjectManager::Attribute).not_to have_received(:add)
+    end
+  end
 end

spec/lib/import/otrs/dynamic_field/multiselect_spec.rb

@@ -24,7 +24,7 @@ RSpec.describe Import::OTRS::DynamicField::Multiselect do
       position:      '4',
       created_by_id: 1,
       updated_by_id: 1,
-      data_type:     'select',
+      data_type:     'multiselect',
       data_option:   {
         default:    '',
         multiple:   true,
@@ -42,4 +42,14 @@ RSpec.describe Import::OTRS::DynamicField::Multiselect do
 
     dynamic_field_from_json('multiselect/default', zammad_structure)
   end
+
+  context 'without possible values' do
+    it 'imports no field without possible value' do
+      allow(ObjectManager::Attribute).to receive(:add)
+
+      described_class.new(load_dynamic_field_json('multiselect/without_possible_values'))
+
+      expect(ObjectManager::Attribute).not_to have_received(:add)
+    end
+  end
 end

spec/lib/import/otrs/dynamic_field/text_area_spec.rb

@@ -28,7 +28,8 @@ RSpec.describe Import::OTRS::DynamicField::TextArea do
       data_option:   {
         default:   '',
         rows:      '20',
-        null:    true
+        null:      true,
+        maxlength: 3000,
       }
     }
 

test/integration/otrs_import_test.rb

@@ -36,7 +36,7 @@ class OtrsImportTest < ActiveSupport::TestCase
     end.collect do |local_object|
       local_object['name']
     end
-    expected_object_attribute_names = %w[vertriebsweg te_test number sugar_crm_remote_no sugar_crm_company_selected_no sugar_crm_company_selection combine title itsm_criticality customer_id itsm_impact itsm_review_required itsm_decision_result organization_id itsm_repair_start_time itsm_recovery_start_time itsm_decision_date itsm_due_date topic_no open_exchange_ticket_number hostname ticket_free_key11 type ticket_free_text11 open_exchange_tn topic zarafa_tn group_id scom_hostname checkbox_example scom_uuid scom_state scom_service location owner_id department customer_location state_id pending_time priority_id tags]
+    expected_object_attribute_names = %w[vertriebsweg te_test number sugar_crm_remote_no sugar_crm_company_selected_no sugar_crm_company_selection combine title itsm_criticality customer_id itsm_impact itsm_review_required itsm_decision_result organization_id itsm_repair_start_time itsm_recovery_start_time itsm_decision_date itsm_due_date topic_no open_exchange_ticket_number hostname ticket_free_key11 type ticket_free_text11 open_exchange_tn topic zarafa_tn group_id scom_hostname checkbox_example scom_uuid scom_state scom_service location owner_id department customer_location textfeld state_id pending_time priority_id tags]
 
     assert_equal(expected_object_attribute_names, object_attribute_names, 'dynamic field names')
   end
@@ -109,7 +109,7 @@ class OtrsImportTest < ActiveSupport::TestCase
     assert_equal('invalid-temp', user4.firstname)
     assert_equal('invalid-temp', user4.lastname)
     assert_equal('invalid-temp', user4.login)
-    assert_equal('invalid-temp@example.com', user4.email)
+
     assert_equal(false, user4.active)
 
     assert(user4.roles.include?(role_agent))
@@ -217,10 +217,10 @@ class OtrsImportTest < ActiveSupport::TestCase
     ticket = Ticket.find(591)
     assert_equal('Some other smart subject!', ticket.title)
     assert_equal('488', ticket.vertriebsweg)
-    assert_equal('["193"]', ticket.te_test) # TODO: multiselect
+    assert_equal(%w[193 194], ticket.te_test)
     assert_equal('358', ticket.sugar_crm_remote_no)
     assert_equal('69', ticket.sugar_crm_company_selected_no)
-    assert_equal('["382"]', ticket.sugar_crm_company_selection) # TODO: multiselect
+    assert_equal(['382'], ticket.sugar_crm_company_selection)
     assert_equal('310', ticket.topic_no)
     assert_equal('495', ticket.open_exchange_ticket_number)
     assert_equal('208', ticket.hostname)