diff --git a/app/models/ticket.rb b/app/models/ticket.rb index d04ccd93c..ee3cf8009 100644 --- a/app/models/ticket.rb +++ b/app/models/ticket.rb @@ -711,10 +711,8 @@ condition example tag_objects.name = 'Ticket' AND tag_items.id = tags.tag_item_id AND tag_items.name IN (?) - ) BETWEEN ? AND ?" + ) BETWEEN 0 AND 0" bind_params.push selector['value'] - bind_params.push selector['value'].count - 1 - bind_params.push selector['value'].count elsif selector['operator'] == 'before (absolute)' query += "#{attribute} <= ?" bind_params.push selector['value'] diff --git a/test/unit/ticket_trigger_test.rb b/test/unit/ticket_trigger_test.rb index c649c7c58..1f4754924 100644 --- a/test/unit/ticket_trigger_test.rb +++ b/test/unit/ticket_trigger_test.rb @@ -3905,4 +3905,200 @@ class TicketTriggerTest < ActiveSupport::TestCase end + test 'change owner' do + roles = Role.where(name: 'Agent') + agent1 = User.create_or_update( + login: 'agent-has-changed@example.com', + firstname: 'Has Changed', + lastname: 'Agent1', + email: 'agent-has-changed@example.com', + password: 'agentpw', + active: true, + roles: roles, + updated_at: '2015-02-05 16:37:00', + updated_by_id: 1, + created_by_id: 1, + ) + + agent2 = User.create_or_update( + login: 'agent-has-changed2@example.com', + firstname: 'Has Changed', + lastname: 'Agent2', + email: 'agent-has-changed2@example.com', + password: 'agentpw', + active: true, + roles: roles, + updated_at: '2015-02-05 16:37:00', + updated_by_id: 1, + created_by_id: 1, + ) + + # multi tag trigger with changed owner + trigger1 = Trigger.create_or_update( + name: 'change owner', + condition: { + 'ticket.owner_id' => { + 'operator' => 'has changed', + }, + 'ticket.tags' => { + 'operator' => 'contains one not', + 'value' => 'nosendmail test123' + } + }, + perform: { + 'ticket.tags' => { + 'operator' => 'add', + 'value' => '123' + }, + 'notification.email' => { + 'body' => 'some lala', + 'recipient' => 'ticket_customer', + 'subject' => 'Thanks for your inquiry - 1234 check (#{ticket.title})!', + }, + }, + disable_notification: true, + active: true, + created_by_id: 1, + updated_by_id: 1, + ) + + # single tag trigger with changed owner + trigger2 = Trigger.create_or_update( + name: 'change owner', + condition: { + 'ticket.owner_id' => { + 'operator' => 'has changed', + }, + 'ticket.tags' => { + 'operator' => 'contains one not', + 'value' => 'nosendmail2', + } + }, + perform: { + 'ticket.tags' => { + 'operator' => 'add', + 'value' => '123' + }, + 'notification.email' => { + 'body' => 'some lala', + 'recipient' => 'ticket_customer', + 'subject' => 'Thanks for your inquiry - 1234 check (#{ticket.title})!', + }, + }, + disable_notification: true, + active: true, + created_by_id: 1, + updated_by_id: 1, + ) + + ticket1 = Ticket.create!( + title: "some title\n äöüß", + group: Group.lookup(name: 'Users'), + customer: User.lookup(email: 'nicole.braun@zammad.org'), + updated_by_id: 1, + created_by_id: 1, + ) + + assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') + assert_equal('Users', ticket1.group.name, 'ticket1.group verify') + assert_equal('new', ticket1.state.name, 'ticket1.state verify') + assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') + assert_equal(0, ticket1.articles.count, 'ticket1.articles verify') + assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') + assert_equal([], ticket1.tag_list, 'ticket1.tag_list') + + ticket2 = Ticket.create!( + title: "some title\n äöüß", + group: Group.lookup(name: 'Users'), + customer: User.lookup(email: 'nicole.braun@zammad.org'), + updated_by_id: 1, + created_by_id: 1, + ) + + assert_equal('some title äöüß', ticket2.title, 'ticket1.title verify') + assert_equal('Users', ticket2.group.name, 'ticket2.group verify') + assert_equal('new', ticket2.state.name, 'ticket2.state verify') + assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') + assert_equal(0, ticket2.articles.count, 'ticket2.articles verify') + assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') + assert_equal([], ticket1.tag_list, 'ticket2.tag_list') + + # control test - should pass + # create common object tag + tag_object = Tag::Object.create_or_update(name: 'Ticket') + + # add tag + ticket1.tag_add('thisisthebestjob', agent1.id) + + # change owner + ticket1.owner_id = agent1.id + ticket1.save! + + Observer::Transaction.commit + + # this will add a tag by trigger + ticket1.reload + assert_equal('some title äöüß', ticket1.title, 'ticket2.title verify') + assert_equal('Users', ticket1.group.name, 'ticket2.group verify') + assert_equal('new', ticket1.state.name, 'ticket2.state verify') + assert_equal('2 normal', ticket1.priority.name, 'ticket2.priority verify') + assert_equal(1, ticket1.articles.count, 'ticket2.articles verify') # articles.count must be 1 if the tag is added + assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') + assert_equal(%w[thisisthebestjob 123], ticket1.tag_list, 'ticket2.tag_list') + + # add tag nosendmail (to test the bug) + ticket1.tag_add('nosendmail', agent2.id) + + # change owner + ticket1.owner_id = agent2.id + ticket1.save! + + Observer::Transaction.commit + + ticket1.reload + assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') + assert_equal('Users', ticket1.group.name, 'ticket1.group verify') + assert_equal('new', ticket1.state.name, 'ticket1.state verify') + assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') + assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') # articles.count must be 0 if adding tag is skipped + assert_equal('agent-has-changed2@example.com', agent2.login, 'verify agent') + assert_equal(%w[thisisthebestjob 123 nosendmail], ticket1.tag_list, 'ticket1.tag_list') + + # add tag (to test the bug) + ticket1.tag_add('test123', agent2.id) + + # change owner + ticket1.owner_id = agent1.id + ticket1.save! + + Observer::Transaction.commit + + ticket1.reload + assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') + assert_equal('Users', ticket1.group.name, 'ticket1.group verify') + assert_equal('new', ticket1.state.name, 'ticket1.state verify') + assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') + assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') # articles.count must be 0 if adding tag is skipped + assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') + assert_equal(%w[thisisthebestjob 123 nosendmail test123], ticket1.tag_list, 'ticket1.tag_list') + + # add tag single tag 'nosendmail2' (to test the bug) + ticket2.tag_add('nosendmail2', agent1.id) + + # change owner + ticket2.owner_id = agent1.id + ticket2.save! + + Observer::Transaction.commit + + ticket2.reload + assert_equal('some title äöüß', ticket2.title, 'ticket2.title verify') + assert_equal('Users', ticket2.group.name, 'ticket2.group verify') + assert_equal('new', ticket2.state.name, 'ticket2.state verify') + assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') + assert_equal(0, ticket2.articles.count, 'ticket2.articles verify') # articles.count must be 0 if adding tag is skipped + assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') + assert_equal(['nosendmail2'], ticket2.tag_list, 'ticket2.tag_list') + end + end