Fixes #1589 - No localised time displayed in trigger (autoreply/slack/...) notifications.

app/assets/javascripts/app/controllers/_settings/area_item_default_timezone.coffee

@@ -0,0 +1,35 @@
+class App.SettingsAreaItemDefaultTimezone extends App.SettingsAreaItem
+  result: {}
+
+  render: =>
+    @fetchTimezones()
+
+  localRender: (data) =>
+    options = {}
+    for timezone, offset of data.timezones
+      if !offset.toString().match(/(\+|\-)/)
+        offset = "+#{offset}"
+      options[timezone] = "#{timezone} (GMT#{offset})"
+    configure_attributes = [
+      { name: 'timezone_default', display: '', tag: 'searchable_select', null: false, class: 'input', options: options, default: @setting.state_current.value },
+    ]
+
+    @html App.view(@template)(
+      setting: @setting
+    )
+
+    new App.ControllerForm(
+      el: @el.find('.form-item')
+      model: { configure_attributes: configure_attributes, className: '' }
+      autofocus: false
+    )
+
+  fetchTimezones: =>
+    @ajax(
+      id:    'calendar_timezones'
+      type:  'GET'
+      url:   "#{@apiPath}/calendars/timezones"
+      success: (data) =>
+        @result = data
+        @localRender(data)
+    )

app/assets/javascripts/app/controllers/getting_started.coffee

@@ -340,6 +340,7 @@ class Base extends App.WizardFullScreen
     @params = @formParam(e.target)
     @params.logo = @logoPreview.attr('src')
     @params.locale_default = App.i18n.detectBrowserLocale()
+    @params.timezone_default = App.i18n.detectBrowserTimezone()
 
     store = (logoResizeDataUrl) =>
       @params.logo_resize = logoResizeDataUrl

app/assets/javascripts/app/controllers/widget/default_timezone.coffee

@@ -0,0 +1,36 @@
+class DefaultTimezone extends App.Controller
+  constructor: ->
+    super
+
+    check = =>
+      timezone = App.i18n.detectBrowserTimezone()
+      return if !timezone
+
+      # check system timezone_default
+      if _.isEmpty(@Config('timezone_default')) && @permissionCheck('admin.system')
+        App.Setting.fetchFull(
+          => @updateSetting(timezone)
+          force: false
+        )
+
+      # prepare user based timezone
+      # check current user timezone
+      #preferences = App.Session.get('preferences')
+      #return if !preferences
+      #return if !_.isEmpty(preferences.timezone)
+      #@ajax(
+      #  id:          "i18n-set-user-timezone"
+      #  type:        'PUT'
+      #  url:         "#{App.Config.get('api_path')}/users/preferences"
+      #  data:        JSON.stringify(timezone: timezone)
+      #  processData: true
+      #)
+
+    App.Event.bind('auth:login', (session) =>
+      @delay(check, 8500, 'default_timezone')
+    )
+
+  updateSetting: (timezone) ->
+    App.Setting.set('timezone_default', timezone)
+
+App.Config.set('default_timezone', DefaultTimezone, 'Widgets')

app/assets/javascripts/app/lib/app_post/i18n.coffee

@@ -103,6 +103,17 @@ class App.i18n
 
     window.navigator.userLanguage || window.navigator.language || 'en-us'
 
+  @detectBrowserTimezone: ->
+    return if !window.Intl
+    return if !window.Intl.DateTimeFormat
+    DateTimeFormat = Intl.DateTimeFormat()
+    return if !DateTimeFormat
+    return if !DateTimeFormat.resolvedOptions
+    resolvedOptions = DateTimeFormat.resolvedOptions()
+    return if !resolvedOptions
+    return if !resolvedOptions.timeZone
+    resolvedOptions.timeZone
+
 class _i18nSingleton extends Spine.Module
   @include App.LogInclude
 

app/controllers/calendars_controller.rb

@@ -1,7 +1,8 @@
 # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
 
 class CalendarsController < ApplicationController
-  prepend_before_action { authentication_check(permission: 'admin.calendar') }
+  prepend_before_action -> { authentication_check(permission: 'admin.calendar') }, only: %i[init index show create update destroy]
+  prepend_before_action -> { authentication_check(permission: 'admin') }, only: %i[timezones]
 
   def init
     assets = {}
@@ -41,4 +42,10 @@ class CalendarsController < ApplicationController
     model_destroy_render(Calendar, params)
   end
 
+  def timezones
+    render json: {
+      timezones: Calendar.timezones
+    }
+  end
+
 end

app/controllers/getting_started_controller.rb

@@ -148,6 +148,11 @@ curl http://localhost/api/v1/getting_started -v -u #{login}:#{password}
       settings[:locale_default] = params[:locale_default]
     end
 
+    # add timezone_default
+    if params[:timezone_default].present?
+      settings[:timezone_default] = params[:timezone_default]
+    end
+
     if messages.present?
       render json: {
         result:   'invalid',

app/models/ticket.rb

@@ -1543,10 +1543,13 @@ result
     end
 
     objects = build_notification_template_objects(article)
-    body = NotificationFactory::Renderer.new(objects, 'en-en', value['body'], false)
-                                        .render
-                                        .html2text
-                                        .tr(' ', ' ') # convert non-breaking space to simple space
+    body = NotificationFactory::Renderer.new(
+      objects:  objects,
+      locale:   'en-en',
+      timezone: Setting.get('timezone_default'),
+      template: value['body'],
+      escape:   false
+    ).render.html2text.tr(' ', ' ') # convert non-breaking space to simple space
 
     # attributes content_type is not needed for SMS
     article = Ticket::Article.create(

app/models/transaction/notification.rb

@@ -242,7 +242,7 @@ class Transaction::Notification
 
     # only show allowed attributes
     attribute_list = ObjectManager::Attribute.by_object_as_hash('Ticket', user)
-    #puts "AL #{attribute_list.inspect}"
+
     user_related_changes = {}
     @item[:changes].each do |key, value|
 

app/models/transaction/slack.rb

@@ -84,7 +84,8 @@ class Transaction::Slack
 
     result = NotificationFactory::Slack.template(
       template: template,
-      locale:   user[:preferences][:locale],
+      locale:   user[:preferences][:locale] || Setting.get('locale_default'),
+      timezone: user[:preferences][:timezone] || Setting.get('timezone_default'),
       objects:  {
         ticket:       ticket,
         article:      article,

app/models/translation.rb

@@ -215,6 +215,90 @@ translate strings in ruby context, e. g. for notifications
 
 =begin
 
+translate timestampes in ruby context, e. g. for notifications
+
+  translated = Translation.timestamp('de-de', 'Europe/Berlin', '2018-10-10T10:00:00Z0')
+
+or
+
+  translated = Translation.timestamp('de-de', 'Europe/Berlin', Time.zone.parse('2018-10-10T10:00:00Z0'))
+
+=end
+
+  def self.timestamp(locale, timezone, timestamp)
+
+    if timestamp.class == String
+      begin
+        timestamp_parsed = Time.zone.parse(timestamp)
+        return timestamp.to_s if !timestamp_parsed
+
+        timestamp = timestamp_parsed
+      rescue
+        return timestamp.to_s
+      end
+    end
+
+    record = Translation.where(locale: locale, source: 'timestamp', format: 'time').pluck(:target).first
+    return timestamp.to_s if !record
+
+    begin
+      timestamp = timestamp.in_time_zone(timezone)
+    rescue
+      return timestamp.to_s
+    end
+    record.sub!('dd', format('%02d', timestamp.day))
+    record.sub!('d', timestamp.day.to_s)
+    record.sub!('mm', format('%02d', timestamp.month))
+    record.sub!('m', timestamp.month.to_s)
+    record.sub!('yyyy', timestamp.year.to_s)
+    record.sub!('yy', timestamp.year.to_s.last(2))
+    record.sub!('SS', format('%02d', timestamp.sec.to_s))
+    record.sub!('MM', format('%02d', timestamp.min.to_s))
+    record.sub!('HH', format('%02d', timestamp.hour.to_s))
+    "#{record} (#{timezone})"
+  end
+
+=begin
+
+translate date in ruby context, e. g. for notifications
+
+  translated = Translation.date('de-de', '2018-10-10')
+
+or
+
+  translated = Translation.date('de-de', Date.parse('2018-10-10'))
+
+=end
+
+  def self.date(locale, date)
+
+    if date.class == String
+      begin
+        date_parsed = Date.parse(date)
+        return date.to_s if !date_parsed
+
+        date = date_parsed
+      rescue
+        return date.to_s
+      end
+    end
+
+    return date.to_s if date.class != Date
+
+    record = Translation.where(locale: locale, source: 'date', format: 'time').pluck(:target).first
+    return date.to_s if !record
+
+    record.sub!('dd', format('%02d', date.day))
+    record.sub!('d', date.day.to_s)
+    record.sub!('mm', format('%02d', date.month))
+    record.sub!('m', date.month.to_s)
+    record.sub!('yyyy', date.year.to_s)
+    record.sub!('yy', date.year.to_s.last(2))
+    record
+  end
+
+=begin
+
 load translations from local
 
 all:

config/routes/calendar.rb

@@ -3,6 +3,7 @@ Zammad::Application.routes.draw do
 
   # calendars
   match api_path + '/calendars_init',       to: 'calendars#init',       via: :get
+  match api_path + '/calendars/timezones',  to: 'calendars#timezones',  via: :get
   match api_path + '/calendars',            to: 'calendars#index',      via: :get
   match api_path + '/calendars/:id',        to: 'calendars#show',       via: :get
   match api_path + '/calendars',            to: 'calendars#create',     via: :post

db/migrate/20190208000001_setting_timezone_default.rb

@@ -0,0 +1,27 @@
+class SettingTimezoneDefault < ActiveRecord::Migration[5.1]
+  def up
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title:       'Timezone',
+      name:        'timezone_default',
+      area:        'System::Branding',
+      description: 'Defines the system default timezone.',
+      options:     {
+        form: [
+          {
+            name: 'timezone_default',
+          }
+        ],
+      },
+      state:       '',
+      preferences: {
+        prio:       9,
+        controller: 'SettingsAreaItemDefaultTimezone',
+        permission: ['admin.system'],
+      },
+      frontend:    true
+    )
+  end
+end

db/seeds/settings.rb

@@ -176,6 +176,26 @@ Setting.create_if_not_exists(
   },
   frontend:    true
 )
+Setting.create_if_not_exists(
+  title:       'Timezone',
+  name:        'timezone_default',
+  area:        'System::Branding',
+  description: 'Defines the system default timezone.',
+  options:     {
+    form: [
+      {
+        name: 'timezone_default',
+      }
+    ],
+  },
+  state:       '',
+  preferences: {
+    prio:       9,
+    controller: 'SettingsAreaItemDefaultTimezone',
+    permission: ['admin.system'],
+  },
+  frontend:    true
+)
 Setting.create_or_update(
   title:       'Pretty Date',
   name:        'pretty_date_format',

lib/notification_factory/mailer.rb

@@ -228,6 +228,7 @@ retunes
   result = NotificationFactory::Mailer.template(
     template: 'password_reset',
     locale: 'en-us',
+    timezone: 'America/Santiago',
     objects:  {
       recipient: User.find(2),
     },
@@ -236,6 +237,7 @@ retunes
   result = NotificationFactory::Mailer.template(
     templateInline: "Invitation to \#{config.product_name} at \#{config.fqdn}",
     locale: 'en-us',
+    timezone: 'America/Santiago',
     objects:  {
       recipient: User.find(2),
     },
@@ -247,6 +249,7 @@ only raw subject/body
   result = NotificationFactory::Mailer.template(
     template: 'password_reset',
     locale: 'en-us',
+    timezone: 'America/Santiago',
     objects:  {
       recipient: User.find(2),
     },
@@ -266,7 +269,13 @@ returns
   def self.template(data)
 
     if data[:templateInline]
-      return NotificationFactory::Renderer.new(data[:objects], data[:locale], data[:templateInline], data[:quote]).render
+      return NotificationFactory::Renderer.new(
+        objects:  data[:objects],
+        locale:   data[:locale],
+        timezone: data[:timezone],
+        template: data[:templateInline],
+        escape:   data[:quote]
+      ).render
     end
 
     template = NotificationFactory.template_read(
@@ -276,8 +285,19 @@ returns
       type:     'mailer',
     )
 
-    message_subject = NotificationFactory::Renderer.new(data[:objects], data[:locale], template[:subject], false).render
-    message_body = NotificationFactory::Renderer.new(data[:objects], data[:locale], template[:body]).render
+    message_subject = NotificationFactory::Renderer.new(
+      objects:  data[:objects],
+      locale:   data[:locale],
+      timezone: data[:timezone],
+      template: template[:subject],
+      escape:   false
+    ).render
+    message_body = NotificationFactory::Renderer.new(
+      objects:  data[:objects],
+      locale:   data[:locale],
+      timezone: data[:timezone],
+      template: template[:body]
+    ).render
 
     if !data[:raw]
       application_template = NotificationFactory.application_template_read(
@@ -286,7 +306,12 @@ returns
       )
       data[:objects][:message] = message_body
       data[:objects][:standalone] = data[:standalone]
-      message_body = NotificationFactory::Renderer.new(data[:objects], data[:locale], application_template).render
+      message_body = NotificationFactory::Renderer.new(
+        objects:  data[:objects],
+        locale:   data[:locale],
+        timezone: data[:timezone],
+        template: application_template
+      ).render
     end
     {
       subject: message_subject,

lib/notification_factory/renderer.rb

@@ -5,27 +5,30 @@ class NotificationFactory::Renderer
 examples how to use
 
     message_subject = NotificationFactory::Renderer.new(
-      {
+      objects: {
         ticket: Ticket.first,
       },
-      'de-de',
-      'some template <b>#{ticket.title}</b> {config.fqdn}',
-      false
+      locale: 'de-de',
+      timezone: 'America/Port-au-Prince',
+      template: 'some template <b>#{ticket.title}</b> {config.fqdn}',
+      escape: false
     ).render
 
     message_body = NotificationFactory::Renderer.new(
-      {
+      objects: {
         ticket: Ticket.first,
       },
-      'de-de',
-      'some template <b>#{ticket.title}</b> #{config.fqdn}',
+      locale: 'de-de',
+      timezone: 'America/Port-au-Prince',
+      template: 'some template <b>#{ticket.title}</b> #{config.fqdn}',
     ).render
 
 =end
 
-  def initialize(objects, locale, template, escape = true)
+  def initialize(objects:, locale: nil, timezone: nil, template:, escape: true)
     @objects = objects
     @locale = locale || Setting.get('locale_default') || 'en-us'
+    @timezone = timezone || Setting.get('timezone_default')
     @template = NotificationFactory::Template.new(template, escape)
     @escape = escape
   end
@@ -141,7 +144,8 @@ examples how to use
                   else
                     value
                   end
-    escaping(placeholder, escape)
+
+    escaping(convert_to_timezone(placeholder), escape)
   end
 
   # c - config
@@ -159,15 +163,22 @@ examples how to use
   end
 
   # h - htmlEscape
-  # h('fqdn', htmlEscape)
-  def h(key)
-    return key if !key
+  # h(htmlEscape)
+  def h(value)
+    return value if !value
 
-    CGI.escapeHTML(key.to_s)
+    CGI.escapeHTML(convert_to_timezone(value).to_s)
   end
 
   private
 
+  def convert_to_timezone(value)
+    return Translation.timestamp(@locale, @timezone, value) if value.class == ActiveSupport::TimeWithZone
+    return Translation.date(@locale, value) if value.class == Date
+
+    value
+  end
+
   def escaping(key, escape)
     return key if escape == false
     return key if escape.nil? && !@escape

lib/notification_factory/slack.rb

@@ -5,6 +5,7 @@ class NotificationFactory::Slack
   result = NotificationFactory::Slack.template(
     template: 'ticket_update',
     locale: 'en-us',
+    timezone: 'Europe/Berlin',
     objects:  {
       recipient: User.find(2),
       ticket: Ticket.find(1)
@@ -23,7 +24,12 @@ returns
   def self.template(data)
 
     if data[:templateInline]
-      return NotificationFactory::Renderer.new(data[:objects], data[:locale], data[:templateInline]).render
+      return NotificationFactory::Renderer.new(
+        objects:  data[:objects],
+        locale:   data[:locale],
+        timezone: data[:timezone],
+        template: data[:templateInline]
+      ).render
     end
 
     template = NotificationFactory.template_read(
@@ -33,8 +39,20 @@ returns
       type:     'slack',
     )
 
-    message_subject = NotificationFactory::Renderer.new(data[:objects], data[:locale], template[:subject], false).render
-    message_body = NotificationFactory::Renderer.new(data[:objects], data[:locale], template[:body], false).render
+    message_subject = NotificationFactory::Renderer.new(
+      objects:  data[:objects],
+      locale:   data[:locale],
+      timezone: data[:timezone],
+      template: template[:subject],
+      escape:   false
+    ).render
+    message_body = NotificationFactory::Renderer.new(
+      objects:  data[:objects],
+      locale:   data[:locale],
+      timezone: data[:timezone],
+      template: template[:body],
+      escape:   false
+    ).render
 
     if !data[:raw]
       application_template = NotificationFactory.application_template_read(
@@ -43,7 +61,13 @@ returns
       )
       data[:objects][:message] = message_body
       data[:objects][:standalone] = data[:standalone]
-      message_body = NotificationFactory::Renderer.new(data[:objects], data[:locale], application_template, false).render
+      message_body = NotificationFactory::Renderer.new(
+        objects:  data[:objects],
+        locale:   data[:locale],
+        timezone: data[:timezone],
+        template: application_template,
+        escape:   false
+      ).render
     end
     {
       subject: message_subject.strip!,

spec/factories/notification_factory/renderer.rb

@@ -5,6 +5,6 @@ FactoryBot.define do
     template ''
     escape true
 
-    initialize_with { new(objects, locale, template, escape) }
+    initialize_with { new(objects: objects, locale: locale, template: template, escape: escape) }
   end
 end

spec/models/translation_spec.rb

@@ -7,7 +7,7 @@ RSpec.describe Translation do
     Translation.sync('de-de')
   end
 
-  context 'default translations' do
+  context 'default string translations' do
 
     it 'en with existing word' do
       expect(Translation.translate('en', 'New')).to eq('New')
@@ -31,6 +31,82 @@ RSpec.describe Translation do
 
   end
 
+  context 'default timestamp translations' do
+
+    it 'de-de with array' do
+      expect(Translation.timestamp('de-de', 'Europe/Berlin', ['some value'])).to eq('["some value"]')
+    end
+
+    it 'not_existing with timestamp as string' do
+      expect(Translation.timestamp('not_existing', 'Europe/Berlin', '2018-10-10T10:00:00Z0')).to eq('2018-10-10 10:00:00 UTC')
+    end
+
+    it 'not_existing with time object' do
+      expect(Translation.timestamp('not_existing', 'Europe/Berlin', Time.zone.parse('2018-10-10T10:00:00Z0'))).to eq('2018-10-10 10:00:00 UTC')
+    end
+
+    it 'not_existing with invalid timestamp string' do
+      expect(Translation.timestamp('not_existing', 'Europe/Berlin', 'something')).to eq('something')
+    end
+
+    it 'en-us with invalid time zone' do
+      expect(Translation.timestamp('en-us', 'Europe/Berlin', '2018-10-10T10:00:00Z0')).to eq('10/10/2018 12:00 (Europe/Berlin)')
+    end
+
+    it 'en-us with timestamp as string' do
+      expect(Translation.timestamp('en-us', 'Europe/Berlin', '2018-10-10T10:00:00Z0')).to eq('10/10/2018 12:00 (Europe/Berlin)')
+    end
+
+    it 'en-us with time object' do
+      expect(Translation.timestamp('en-us', 'Europe/Berlin', Time.zone.parse('2018-10-10T10:00:00Z0'))).to eq('10/10/2018 12:00 (Europe/Berlin)')
+    end
+
+    it 'de-de with timestamp as string' do
+      expect(Translation.timestamp('de-de', 'Europe/Berlin', '2018-10-10T10:00:00Z0')).to eq('10.10.2018 12:00 (Europe/Berlin)')
+    end
+
+    it 'de-de with time object' do
+      expect(Translation.timestamp('de-de', 'Europe/Berlin', Time.zone.parse('2018-10-10T10:00:00Z0'))).to eq('10.10.2018 12:00 (Europe/Berlin)')
+    end
+
+  end
+
+  context 'default date translations' do
+
+    it 'de-de with array' do
+      expect(Translation.date('de-de', ['some value'])).to eq('["some value"]')
+    end
+
+    it 'not_existing with date as string' do
+      expect(Translation.date('not_existing', '2018-10-10')).to eq('2018-10-10')
+    end
+
+    it 'not_existing with date object' do
+      expect(Translation.date('not_existing', Date.parse('2018-10-10'))).to eq('2018-10-10')
+    end
+
+    it 'not_existing with invalid data as string' do
+      expect(Translation.date('not_existing', 'something')).to eq('something')
+    end
+
+    it 'en-us with date as string' do
+      expect(Translation.date('en-us', '2018-10-10')).to eq('10/10/2018')
+    end
+
+    it 'en-us with date object' do
+      expect(Translation.date('en-us', Date.parse('2018-10-10'))).to eq('10/10/2018')
+    end
+
+    it 'de-de with date as string' do
+      expect(Translation.date('de-de', '2018-10-10')).to eq('10.10.2018')
+    end
+
+    it 'de-de with date object' do
+      expect(Translation.date('de-de', Date.parse('2018-10-10'))).to eq('10.10.2018')
+    end
+
+  end
+
   context 'remote_translation_need_update? tests' do
 
     it 'translation is still the same' do

spec/requests/calendar_spec.rb

@@ -20,6 +20,12 @@ RSpec.describe 'Calendars', type: :request do
 
       expect(json_response).to be_a_kind_of(Hash)
       expect(json_response['error']).to eq('authentication failed')
+
+      get '/api/v1/calendars/timezones', as: :json
+      expect(response).to have_http_status(401)
+
+      expect(json_response).to be_a_kind_of(Hash)
+      expect(json_response['error']).to eq('authentication failed')
     end
 
     it 'does calendar index with admin' do
@@ -58,6 +64,13 @@ RSpec.describe 'Calendars', type: :request do
       expect(json_response['timezones']['America/Sitka']).to be_between(-9, -8)
       expect(json_response['timezones']['Europe/Berlin']).to be_between(1, 2)
       expect(json_response['assets']).to be_truthy
+
+      # timezones
+      get '/api/v1/calendars/timezones', as: :json
+      expect(response).to have_http_status(200)
+      expect(json_response).to be_a_kind_of(Hash)
+      expect(json_response['timezones']).to be_a_kind_of(Hash)
+      expect(json_response['timezones']['America/New_York']).to be_truthy
     end
   end
 

test/unit/notification_factory_renderer_test.rb

@@ -39,149 +39,164 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
 
     template = "\#{ticket.title}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML(ticket.title), result)
 
     template = "\#{ticket.created_at}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
-    assert_equal(ticket.created_at.to_s, result)
+    assert_equal('11/12/2016 13:00 (Europe/Berlin)', result)
 
     template = "\#{ticket.created_by.firstname}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('CurrentUser&lt;b&gt;xxx&lt;/b&gt;', result)
 
     template = "\#{ticket.updated_at}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
-    assert_equal(ticket.updated_at.to_s, result)
+    assert_equal('11/12/2016 15:00 (Europe/Berlin)', result)
 
     template = "\#{ticket.updated_by.firstname}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('CurrentUser&lt;b&gt;xxx&lt;/b&gt;', result)
 
     template = "\#{ticket.owner.firstname}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('Owner&lt;b&gt;xxx&lt;/b&gt;', result)
 
     template = "\#{ticket. title}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML(ticket.title), result)
 
     template = "\#{ticket.\n title}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML(ticket.title), result)
 
     template = "\#{ticket.\t title}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML(ticket.title), result)
 
     template = "\#{ticket.\t\n title\t}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML(ticket.title), result)
 
     template = "\#{ticket.\" title\t}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML(ticket.title), result)
 
     template = "\#{<a href=\"/test123\">ticket.\" title</a>}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML(ticket.title), result)
 
     template = "some test<br>\#{article.body}"
     result = described_class.new(
-      {
+      objects:  {
         article: article_html1,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('some test<br>&gt; test hello<br>&gt; some new line<br>', result)
 
     result = described_class.new(
-      {
+      objects:  {
         article: article_plain1,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('some test<br>&gt; test &lt;b&gt;hello&lt;/b&gt;<br>&gt; some new line<br>', result)
 
     result = described_class.new(
-      {
+      objects:  {
         article: article_plain2,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('some test<br>&gt; test &lt;b&gt;hello&lt;/b&gt;<br>&gt; some new line<br>', result)
 
@@ -192,11 +207,12 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
     setting = 'fqdn'
     template = "\#{config.#{setting}}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(Setting.get(setting), result)
 
@@ -204,11 +220,12 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
     setting2 = 'product_name'
     template = "some \#{config.#{setting1}} and \#{config.#{setting2}}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal("some #{Setting.get(setting1)} and #{Setting.get(setting2)}", result)
 
@@ -216,11 +233,12 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
     setting2 = 'product_name'
     template = "some \#{ config.#{setting1}} and \#{\tconfig.#{setting2}}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal("some #{Setting.get(setting1)} and #{Setting.get(setting2)}", result)
   end
@@ -230,41 +248,45 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
     #template = "<%= t 'new' %>"
     template = "\#{t('new')}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'de-de',
-      template,
+      locale:   'de-de',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('neu', result)
 
     template = "some text \#{t('new')} and \#{t('open')}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'de-de',
-      template,
+      locale:   'de-de',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('some text neu and offen', result)
 
     template = "some text \#{t('new') } and \#{ t('open')}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'de-de',
-      template,
+      locale:   'de-de',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('some text neu and offen', result)
 
     template = "some text \#{\nt('new') } and \#{ t('open')\t}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'de-de',
-      template,
+      locale:   'de-de',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal('some text neu and offen', result)
 
@@ -275,11 +297,12 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
     template = "\#{t(ticket.state.name)}"
 
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'de-de',
-      template,
+      locale:   'de-de',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
 
     assert_equal('neu', result)
@@ -289,111 +312,122 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
 
     template = "\#{}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{no such object}'), result)
 
     template = "\#{notexsiting.notexsiting}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{notexsiting / no such object}'), result)
 
     template = "\#{ticket.notexsiting}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.notexsiting / no such method}'), result)
 
     template = "\#{ticket.}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket. / no such method}'), result)
 
     template = "\#{ticket.title.notexsiting}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.title.notexsiting / no such method}'), result)
 
     template = "\#{ticket.notexsiting.notexsiting}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.notexsiting / no such method}'), result)
 
     template = "\#{notexsiting}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{notexsiting / no such object}'), result)
 
     template = "\#{notexsiting.}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{notexsiting / no such object}'), result)
 
     template = "\#{string}"
     result = described_class.new(
-      {
+      objects:  {
         string: 'some string',
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('some string'), result)
 
     template = "\#{fixum}"
     result = described_class.new(
-      {
+      objects:  {
         fixum: 123,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('123'), result)
 
     template = "\#{float}"
     result = described_class.new(
-      {
+      objects:  {
         float: 123.99,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('123.99'), result)
 
@@ -403,181 +437,199 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
 
     template = "\#{ticket.title `echo 1`}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.title`echo1` / not allowed}'), result)
 
     template = "\#{ticket.destroy}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.destroy / not allowed}'), result)
 
     template = "\#{ticket.save}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.save / not allowed}'), result)
 
     template = "\#{ticket.update}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.update / not allowed}'), result)
 
     template = "\#{ticket.create}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.create / not allowed}'), result)
 
     template = "\#{ticket.delete}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.delete / not allowed}'), result)
 
     template = "\#{ticket.remove}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.remove / not allowed}'), result)
 
     template = "\#{ticket.drop}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.drop / not allowed}'), result)
 
     template = "\#{ticket.create}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.create / not allowed}'), result)
 
     template = "\#{ticket.new}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.new / not allowed}'), result)
 
     template = "\#{ticket.update_att}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.update_att / not allowed}'), result)
 
     template = "\#{ticket.all}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.all / not allowed}'), result)
 
     template = "\#{ticket.find}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.find / not allowed}'), result)
 
     template = "\#{ticket.where}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.where / not allowed}'), result)
 
     template = "\#{ticket. destroy}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('#{ticket.destroy / not allowed}'), result)
 
     template = "\#{ticket.\n destroy}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML("\#{ticket.destroy / not allowed}"), result)
 
     template = "\#{ticket.\t destroy}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML("\#{ticket.destroy / not allowed}"), result)
 
     template = "\#{ticket.\r destroy}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML("\#{ticket.destroy / not allowed}"), result)
 
@@ -587,51 +639,56 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
 
     template = "\#{ticket.title.first(3)}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('<b>'), result)
 
     template = "\#{ticket.title.last(4)}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML('</b>'), result)
 
     template = "\#{ticket.title.slice(3, 4)}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal(CGI.escapeHTML("\#{ticket.title.slice(3,4) / invalid parameter: 3,4}"), result)
 
     template = "\#{ticket.title.first('some invalid parameter')}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal("\#{ticket.title.first(someinvalidparameter) / invalid parameter: someinvalidparameter}", result)
 
     template = "\#{ticket.title.chomp(`cat /etc/passwd`)}"
     result = described_class.new(
-      {
+      objects:  {
         ticket: ticket,
       },
-      'en-us',
-      template,
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      template: template,
     ).render
     assert_equal("\#{ticket.title.chomp(`cat/etc/passwd`) / not allowed}", result)
   end

test/unit/notification_factory_slack_template_test.rb

@@ -66,7 +66,8 @@ class NotificationFactorySlackTemplateTest < ActiveSupport::TestCase
     changes = {}
     result = NotificationFactory::Slack.template(
       template: 'ticket_create',
-      locale:   'es-us',
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
       objects:  {
         ticket:       ticket,
         article:      article,
@@ -99,10 +100,12 @@ class NotificationFactorySlackTemplateTest < ActiveSupport::TestCase
     changes = {
       state:        %w[aaa bbb],
       group:        %w[xxx yyy],
+      pending_time: [Time.zone.parse('2019-04-01T10:00:00Z0'), Time.zone.parse('2019-04-01T23:00:00Z0')],
     }
     result = NotificationFactory::Slack.template(
       template: 'ticket_update',
-      locale:   'es-us',
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
       objects:  {
         ticket:       ticket,
         article:      article,
@@ -111,14 +114,31 @@ class NotificationFactorySlackTemplateTest < ActiveSupport::TestCase
         changes:      changes,
       },
     )
+
     assert_match('# Welcome to Zammad!', result[:subject])
     assert_match('User<b>xxx</b>', result[:body])
     assert_match('state: aaa -> bbb', result[:body])
     assert_match('group: xxx -> yyy', result[:body])
+    assert_match('pending_time: 04/01/2019 12:00 (Europe/Berlin) -> 04/02/2019 01:00 (Europe/Berlin)', result[:body])
     assert_no_match('Dein', result[:body])
     assert_no_match('longname', result[:body])
     assert_match('Current User', result[:body])
 
+    # en notification
+    ticket.escalation_at = Time.zone.parse('2019-04-01T10:00:00Z')
+    result = NotificationFactory::Slack.template(
+      template: 'ticket_escalation',
+      locale:   'en-us',
+      timezone: 'Europe/Berlin',
+      objects:  {
+        ticket:    ticket,
+        article:   article,
+        recipient: agent1,
+      }
+    )
+
+    assert_match('# Welcome to Zammad!', result[:subject])
+    assert_match('is escalated since "04/01/2019 12:00 (Europe/Berlin)"!', result[:body])
   end
 
 end

test/unit/ticket_notification_test.rb

@@ -2,6 +2,7 @@ require 'test_helper'
 
 class TicketNotificationTest < ActiveSupport::TestCase
   setup do
+    Setting.set('timezone_default', 'Europe/Berlin')
     Trigger.create_or_update(
       name:                 'auto reply - new ticket',
       condition:            {
@@ -78,7 +79,8 @@ class TicketNotificationTest < ActiveSupport::TestCase
       roles:         roles,
       groups:        groups,
       preferences:   {
-        locale: 'en-ca',
+        locale:   'en-us',
+        timezone: 'America/St_Lucia',
       },
       updated_by_id: 1,
       created_by_id: 1,
@@ -1152,6 +1154,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     # en notification
     result = NotificationFactory::Mailer.template(
       locale:   @agent2.preferences[:locale],
+      timezone: @agent2.preferences[:timezone],
       template: 'ticket_update',
       objects:  {
         ticket:    ticket1,
@@ -1165,7 +1168,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     assert_match(/1 low/, result[:body])
     assert_match(/2 normal/, result[:body])
     assert_match(/Pending till/, result[:body])
-    assert_match(/2015-01-11 23:33:47 UTC/, result[:body])
+    assert_match('01/11/2015 19:33 (America/St_Lucia)', result[:body])
     assert_match(/update/, result[:body])
     assert_no_match(/pending_till/, result[:body])
     assert_no_match(/i18n/, result[:body])
@@ -1181,9 +1184,10 @@ class TicketNotificationTest < ActiveSupport::TestCase
     assert_not(human_changes['pending_time'])
     assert_not(human_changes['pending_till'])
 
-    # de notification
+    # de & Europe/Berlin notification
     result = NotificationFactory::Mailer.template(
       locale:   @agent1.preferences[:locale],
+      timezone: @agent1.preferences[:timezone],
       template: 'ticket_update',
       objects:  {
         ticket:    ticket1,
@@ -1198,7 +1202,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     assert_match(/1 niedrig/, result[:body])
     assert_match(/2 normal/, result[:body])
     assert_match(/Warten/, result[:body])
-    assert_match(/2015-01-11 23:33:47 UTC/, result[:body])
+    assert_match('12.01.2015 00:33 (Europe/Berlin)', result[:body])
     assert_match(/aktualis/, result[:body])
     assert_no_match(/pending_till/, result[:body])
     assert_no_match(/i18n/, result[:body])
@@ -1229,6 +1233,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     # de notification
     result = NotificationFactory::Mailer.template(
       locale:   @agent1.preferences[:locale],
+      timezone: @agent1.preferences[:timezone],
       template: 'ticket_update',
       objects:  {
         ticket:    ticket1,
@@ -1254,6 +1259,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     # en notification
     result = NotificationFactory::Mailer.template(
       locale:   @agent2.preferences[:locale],
+      timezone: @agent2.preferences[:timezone],
       template: 'ticket_update',
       objects:  {
         ticket:    ticket1,
@@ -1276,6 +1282,22 @@ class TicketNotificationTest < ActiveSupport::TestCase
     assert_no_match(/pending_till/, result[:body])
     assert_no_match(/i18n/, result[:body])
 
+    # en notification
+    ticket1.escalation_at = Time.zone.parse('2019-04-01T10:00:00Z')
+    result = NotificationFactory::Mailer.template(
+      locale:   @agent2.preferences[:locale],
+      timezone: @agent2.preferences[:timezone],
+      template: 'ticket_escalation',
+      objects:  {
+        ticket:    ticket1,
+        article:   article,
+        recipient: @agent2,
+      }
+    )
+
+    assert_match('Ticket is escalated (some notification template test 1 Bobs\'s resumé', result[:subject])
+    assert_match('is escalated since "04/01/2019 06:00 (America/St_Lucia)"!', result[:body])
+
   end
 
 end