Refactoring: Add coverage for TwitterSync#process_webhook

Prior to this commit,
the TwitterSync#process_webhook method had only partial test coverage
(in `spec/requests/integration/twitter_webhook_spec.rb`).
This commit replaces the existing, incomplete tests
with a direct spec of the TwitterSync class,
giving individual test cases for all reasonable edge cases
of the #process_webhook method.

Since this method is responsible for a lot of complex behavior,
there are a _lot_ of such test cases.
Putting them all in the same spec file makes it hard to read through,
so a future goal is to break them up into smaller methods
and move some of these methods into other, more appropriate classes.

This could not be achieved with a request spec,
since they enforce testing at a single interface /
level of abstraction (i.e., HTTP requests).

=== Note: This commit will not pass CI.

Some bugs in the existing code were uncovered
in the process of adding comprehensive test coverage
for the #process_webhook method.

In the interest of isolating changes into discrete chunks, fixes for
these bugs have been reserved for the next commit.
This commit is contained in:
Ryan Lue 2019-12-18 14:39:45 +08:00 committed by Thorsten Eckel
parent b990145875
commit 64c882b090
34 changed files with 3872 additions and 844 deletions

View file

@ -1,6 +1,10 @@
require 'rails_helper' require 'rails_helper'
RSpec.describe TwitterSync do RSpec.describe TwitterSync do
subject(:twitter_sync) { described_class.new(channel.options[:auth], payload) }
let(:channel) { create(:twitter_channel) }
describe '.preferences_cleanup' do describe '.preferences_cleanup' do
shared_examples 'for normalizing input' do shared_examples 'for normalizing input' do
it 'is converted (from bare hash)' do it 'is converted (from bare hash)' do
@ -65,4 +69,661 @@ RSpec.describe TwitterSync do
include_examples 'for normalizing input' include_examples 'for normalizing input'
end end
end end
describe '#process_webhook' do
before do
# TODO: This is necessary to implicitly set #created_by_id and #updated_by_id on new records.
# It is usually performed by the ApplicationController::HasUser#set_user filter,
# but since we are testing this class in isolation of the controller,
# it has to be done manually here.
#
# Consider putting this in the method itself, rather than in a spec `before` hook.
UserInfo.current_user_id = 1
# Twitter channels must be configured to know whose account they're monitoring.
channel.options[:user][:id] = payload[:for_user_id]
channel.save!
end
let(:payload) { YAML.safe_load(File.read(payload_file), [ActiveSupport::HashWithIndifferentAccess]) }
# TODO: This aspect of #process_webhook's behavior involves deep interaction
# with the User, Avatar, and Authorization classes,
# and thus should really be refactored (moved) elsewhere.
# These specs are being written to support such a refactoring,
# and should be migrated as appropriate when the logic is eventually relocated.
shared_examples 'for user processing' do
let(:sender_attributes) do
{
'login' => sender_profile[:screen_name],
'firstname' => sender_profile[:name].capitalize,
'web' => sender_profile[:url],
'note' => sender_profile[:description],
'address' => sender_profile[:location],
'image_source' => sender_profile[:profile_image_url],
}
end
let(:avatar_attributes) do
{
'object_lookup_id' => ObjectLookup.by_name('User'),
'deletable' => true,
'source' => 'twitter',
'source_url' => sender_profile[:profile_image_url],
}
end
let(:authorization_attributes) do
{
'uid' => sender_profile[:id],
'username' => sender_profile[:screen_name],
'provider' => 'twitter',
}
end
context 'from unknown user' do
it 'creates a User record for the sender' do
expect { twitter_sync.process_webhook(channel) }
.to change(User, :count).by(1)
.and change { User.exists?(sender_attributes) }.to(true)
end
it 'creates an Avatar record for the sender', :use_vcr do
# Why 2, and not 1? Avatar.add auto-generates a default (source: 'init') record
# before actually adding the specified (source: 'twitter') one.
expect { twitter_sync.process_webhook(channel) }
.to change(Avatar, :count).by_at_least(1)
.and change { Avatar.exists?(avatar_attributes) }.to(true)
expect(User.last.image).to eq(Avatar.last.store_hash)
end
it 'creates an Authorization record for the sender' do
expect { twitter_sync.process_webhook(channel) }
.to change(Authorization, :count).by(1)
.and change { Authorization.exists?(authorization_attributes) }.to(true)
end
end
context 'from known user' do
let!(:user) { create(:user) }
let!(:avatar) { create(:avatar, o_id: user.id, object_lookup_id: ObjectLookup.by_name('User'), source: 'twitter') }
let!(:authorization) do
Authorization.create(user_id: user.id, uid: sender_profile[:id], provider: 'twitter')
end
it 'updates the senders existing User record' do
expect { twitter_sync.process_webhook(channel) }
.to not_change(User, :count)
.and not_change { user.reload.attributes.slice('login', 'firstname') }
.and change { User.exists?(sender_attributes.except('login', 'firstname')) }.to(true)
end
it 'updates the senders existing Avatar record', :use_vcr do
expect { twitter_sync.process_webhook(channel) }
.to not_change(Avatar, :count)
.and change { Avatar.exists?(avatar_attributes) }.to(true)
expect(user.reload.image).to eq(avatar.reload.store_hash)
end
it 'updates the senders existing Authorization record' do
expect { twitter_sync.process_webhook(channel) }
.to not_change(Authorization, :count)
.and change { Authorization.exists?(authorization_attributes) }.to(true)
end
end
end
context 'for incoming DM' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'direct_message-incoming.yml') }
include_examples 'for user processing' do
# Payload sent by Twitter is { ..., users: [{ <uid>: <sender> }, { <uid>: <receiver> }] }
let(:sender_profile) { payload[:users].values.first }
end
describe 'ticket creation' do
let(:ticket_attributes) do
# NOTE: missing "customer_id" (because the value is generated as part of the #process_webhook method)
{
'title' => title,
'group_id' => channel.options[:sync][:direct_messages][:group_id],
'state' => Ticket::State.find_by(default_create: true),
'priority' => Ticket::Priority.find_by(default_create: true),
'preferences' => {
'channel_id' => channel.id,
'channel_screen_name' => channel.options[:user][:screen_name],
},
}
end
let(:title) { payload[:direct_message_events].first[:message_create][:message_data][:text] }
it 'creates a new ticket' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket, :count).by(1)
.and change { Ticket.exists?(ticket_attributes) }.to(true)
end
context 'for duplicate messages' do
before do
described_class.new(
channel.options[:auth],
YAML.safe_load(File.read(payload_file), [ActiveSupport::HashWithIndifferentAccess])
).process_webhook(channel)
end
it 'does not create duplicate ticket' do
expect { twitter_sync.process_webhook(channel) }
.to not_change(Ticket, :count)
.and not_change(Ticket::Article, :count)
end
end
context 'for message longer than 80 chars' do
before { payload[:direct_message_events].first[:message_create][:message_data][:text] = 'a' * 81 }
let(:title) { "#{'a' * 80}..." }
it 'creates ticket with truncated title' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket, :count).by(1)
.and change { Ticket.exists?(ticket_attributes) }.to(true)
end
end
context 'in reply to existing thread/ticket' do
# import parent DM
before do
described_class.new(
channel.options[:auth],
YAML.safe_load(
File.read(Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'direct_message-incoming.yml')),
[ActiveSupport::HashWithIndifferentAccess]
)
).process_webhook(channel)
end
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'direct_message-incoming_2.yml') }
it 'uses existing ticket' do
expect { twitter_sync.process_webhook(channel) }
.to not_change(Ticket, :count)
.and not_change { Ticket.last.state }
end
context 'marked "closed" / "merged" / "removed"' do
before { Ticket.last.update(state: Ticket::State.find_by(name: 'closed')) }
it 'creates a new ticket' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket, :count).by(1)
.and change { Ticket.exists?(ticket_attributes) }.to(true)
end
end
context 'marked "pending reminder" / "pending close"' do
before { Ticket.last.update(state: Ticket::State.find_by(name: 'pending reminder')) }
it 'sets existing ticket to "open"' do
expect { twitter_sync.process_webhook(channel) }
.to not_change(Ticket, :count)
.and change { Ticket.last.state.name }.to('open')
end
end
end
end
describe 'article creation' do
let(:article_attributes) do
# NOTE: missing "ticket_id" (because the value is generated as part of the #process_webhook method)
{
'from' => "@#{payload[:users].values.first[:screen_name]}",
'to' => "@#{payload[:users].values.second[:screen_name]}",
'body' => payload[:direct_message_events].first[:message_create][:message_data][:text],
'message_id' => payload[:direct_message_events].first[:id],
'in_reply_to' => nil,
'type_id' => Ticket::Article::Type.find_by(name: 'twitter direct-message').id,
'sender_id' => Ticket::Article::Sender.find_by(name: 'Customer').id,
'internal' => false,
'preferences' => { 'twitter' => twitter_prefs, 'links' => link_array }
}
end
let(:twitter_prefs) do
{
'created_at' => payload[:direct_message_events].first[:created_timestamp],
'recipient_id' => payload[:direct_message_events].first[:message_create][:target][:recipient_id],
'recipient_screen_name' => payload[:users].values.second[:screen_name],
'sender_id' => payload[:direct_message_events].first[:message_create][:sender_id],
'sender_screen_name' => payload[:users].values.first[:screen_name],
'app_id' => payload[:apps]&.values&.first&.dig(:app_id),
'app_name' => payload[:apps]&.values&.first&.dig(:app_name),
'geo' => {},
'place' => {},
}
end
let(:link_array) do
[
{
'url' => "https://twitter.com/messages/#{user_ids.map(&:to_i).sort.join('-')}",
'target' => '_blank',
'name' => 'on Twitter',
},
]
end
let(:user_ids) { payload[:users].values.map { |u| u[:id] } }
it 'creates a new article' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket::Article, :count).by(1)
.and change { Ticket::Article.exists?(article_attributes) }.to(true)
end
context 'for duplicate messages' do
before do
described_class.new(
channel.options[:auth],
YAML.safe_load(File.read(payload_file), [ActiveSupport::HashWithIndifferentAccess])
).process_webhook(channel)
end
it 'does not create duplicate article' do
expect { twitter_sync.process_webhook(channel) }
.to not_change(Ticket::Article, :count)
end
end
context 'when message contains shortened (t.co) url' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'direct_message-incoming_with_url.yml') }
it 'replaces the t.co url for the original' do
expect { twitter_sync.process_webhook(channel) }
.to change { Ticket::Article.exists?(body: <<~BODY.chomp) }.to(true)
Did you know about this? https://en.wikipedia.org/wiki/Frankenstein#Composition
BODY
end
end
end
end
context 'for outgoing DM' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'direct_message-outgoing.yml') }
describe 'ticket creation' do
let(:ticket_attributes) do
# NOTE: missing "customer_id" (because User.last changes before and after the method is called)
{
'title' => payload[:direct_message_events].first[:message_create][:message_data][:text],
'group_id' => channel.options[:sync][:direct_messages][:group_id],
'state' => Ticket::State.find_by(name: 'closed'),
'priority' => Ticket::Priority.find_by(default_create: true),
'preferences' => {
'channel_id' => channel.id,
'channel_screen_name' => channel.options[:user][:screen_name],
},
}
end
it 'creates a closed ticket' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket, :count).by(1)
.and change { Ticket.exists?(ticket_attributes) }.to(true)
end
end
describe 'article creation' do
let(:article_attributes) do
# NOTE: missing "ticket_id" (because the value is generated as part of the #process_webhook method)
{
'from' => "@#{payload[:users].values.first[:screen_name]}",
'to' => "@#{payload[:users].values.second[:screen_name]}",
'body' => payload[:direct_message_events].first[:message_create][:message_data][:text],
'message_id' => payload[:direct_message_events].first[:id],
'in_reply_to' => nil,
'type_id' => Ticket::Article::Type.find_by(name: 'twitter direct-message').id,
'sender_id' => Ticket::Article::Sender.find_by(name: 'Customer').id,
'internal' => false,
'preferences' => { 'twitter' => twitter_prefs, 'links' => link_array }
}
end
let(:twitter_prefs) do
{
'created_at' => payload[:direct_message_events].first[:created_timestamp],
'recipient_id' => payload[:direct_message_events].first[:message_create][:target][:recipient_id],
'recipient_screen_name' => payload[:users].values.second[:screen_name],
'sender_id' => payload[:direct_message_events].first[:message_create][:sender_id],
'sender_screen_name' => payload[:users].values.first[:screen_name],
'app_id' => payload[:apps]&.values&.first&.dig(:app_id),
'app_name' => payload[:apps]&.values&.first&.dig(:app_name),
'geo' => {},
'place' => {},
}
end
let(:link_array) do
[
{
'url' => "https://twitter.com/messages/#{user_ids.map(&:to_i).sort.join('-')}",
'target' => '_blank',
'name' => 'on Twitter',
},
]
end
let(:user_ids) { payload[:users].values.map { |u| u[:id] } }
it 'creates a new article' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket::Article, :count).by(1)
.and change { Ticket::Article.exists?(article_attributes) }.to(true)
end
context 'when message contains shortened (t.co) url' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'direct_message-incoming_with_url.yml') }
it 'replaces the t.co url for the original' do
expect { twitter_sync.process_webhook(channel) }
.to change { Ticket::Article.exists?(body: <<~BODY.chomp) }.to(true)
Did you know about this? https://en.wikipedia.org/wiki/Frankenstein#Composition
BODY
end
end
context 'when message contains a media attachment (e.g., JPG)' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'direct_message-incoming_with_media.yml') }
it 'does not store it as an attachment on the article' do
twitter_sync.process_webhook(channel)
expect(Ticket::Article.last.attachments).to be_empty
end
end
end
end
context 'for incoming tweet' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'tweet_create-user_mention.yml') }
include_examples 'for user processing' do
# Payload sent by Twitter is { ..., tweet_create_events: [{ ..., user: <author> }] }
let(:sender_profile) { payload[:tweet_create_events].first[:user] }
end
describe 'ticket creation' do
let(:ticket_attributes) do
# NOTE: missing "customer_id" (because User.last changes before and after the method is called)
{
'title' => payload[:tweet_create_events].first[:text],
'group_id' => channel.options[:sync][:direct_messages][:group_id],
'state' => Ticket::State.find_by(default_create: true),
'priority' => Ticket::Priority.find_by(default_create: true),
'preferences' => {
'channel_id' => channel.id,
'channel_screen_name' => channel.options[:user][:screen_name],
},
}
end
it 'creates a new ticket' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket, :count).by(1)
end
context 'for duplicate tweets' do
before do
described_class.new(
channel.options[:auth],
YAML.safe_load(File.read(payload_file), [ActiveSupport::HashWithIndifferentAccess])
).process_webhook(channel)
end
it 'does not create duplicate ticket' do
expect { twitter_sync.process_webhook(channel) }
.to not_change(Ticket, :count)
.and not_change(Ticket::Article, :count)
end
end
context 'in response to existing tweet thread' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'tweet_create-response.yml') }
let(:parent_tweet_payload) do
YAML.safe_load(
File.read(Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'tweet_create-user_mention.yml')),
[ActiveSupport::HashWithIndifferentAccess]
)
end
context 'that hasnt been imported yet', :use_vcr do
it 'creates a new ticket' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket, :count).by(1)
end
it 'retrieves the parent tweet via the Twitter API' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket::Article, :count).by(2)
expect(Ticket::Article.second_to_last.body).to eq(parent_tweet_payload[:tweet_create_events].first[:text])
end
context 'after parent tweet has been deleted' do
before do
payload[:tweet_create_events].first[:in_reply_to_status_id] = 1207610954160037890 # rubocop:disable Style/NumericLiterals
payload[:tweet_create_events].first[:in_reply_to_status_id_str] = '1207610954160037890'
end
it 'creates a new ticket' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket, :count).by(1)
end
it 'silently ignores error when retrieving parent tweet' do
expect { twitter_sync.process_webhook(channel) }.to not_raise_error
end
end
end
context 'that was previously imported' do
# import parent tweet
before { described_class.new(channel.options[:auth], parent_tweet_payload).process_webhook(channel) }
it 'uses existing ticket' do
expect { twitter_sync.process_webhook(channel) }
.to not_change(Ticket, :count)
.and not_change { Ticket.last.state }
end
context 'and marked "closed" / "merged" / "removed" / "pending reminder" / "pending close"' do
before { Ticket.last.update(state: Ticket::State.find_by(name: 'closed')) }
it 'sets existing ticket to "open"' do
expect { twitter_sync.process_webhook(channel) }
.to not_change(Ticket, :count)
.and change { Ticket.last.state.name }.to('open')
end
end
end
end
end
describe 'article creation' do
let(:article_attributes) do
# NOTE: missing "ticket_id" (because the value is generated as part of the #process_webhook method)
{
'from' => "@#{payload[:tweet_create_events].first[:user][:screen_name]}",
'to' => "@#{payload[:tweet_create_events].first[:entities][:user_mentions].first[:screen_name]}",
'body' => payload[:tweet_create_events].first[:text],
'message_id' => payload[:tweet_create_events].first[:id_str],
'in_reply_to' => payload[:tweet_create_events].first[:in_reply_to_status_id],
'type_id' => Ticket::Article::Type.find_by(name: 'twitter status').id,
'sender_id' => Ticket::Article::Sender.find_by(name: 'Customer').id,
'internal' => false,
'preferences' => { 'twitter' => twitter_prefs, 'links' => link_array }
}
end
let(:twitter_prefs) do
{
'mention_ids' => payload[:tweet_create_events].first[:entities][:user_mentions].map { |um| um[:id] },
'geo' => payload[:tweet_create_events].first[:geo].to_h,
'retweeted' => payload[:tweet_create_events].first[:retweeted],
'possibly_sensitive' => payload[:tweet_create_events].first[:possibly_sensitive],
'in_reply_to_user_id' => payload[:tweet_create_events].first[:in_reply_to_user_id],
'place' => payload[:tweet_create_events].first[:place].to_h,
'retweet_count' => payload[:tweet_create_events].first[:retweet_count],
'source' => payload[:tweet_create_events].first[:source],
'favorited' => payload[:tweet_create_events].first[:favorited],
'truncated' => payload[:tweet_create_events].first[:truncated],
}
end
let(:link_array) do
[
{
'url' => "https://twitter.com/_/status/#{payload[:tweet_create_events].first[:id]}",
'target' => '_blank',
'name' => 'on Twitter',
},
]
end
it 'creates a new article' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket::Article, :count).by(1)
.and change { Ticket::Article.exists?(article_attributes) }.to(true)
end
context 'when message mentions multiple users' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'tweet_create-user_mention_multiple.yml') }
let(:mentionees) { "@#{payload[:tweet_create_events].first[:entities][:user_mentions].map { |um| um[:screen_name] }.join(', @')}" }
it 'records all mentionees in comma-separated "to" attribute' do
expect { twitter_sync.process_webhook(channel) }
.to change { Ticket::Article.exists?(to: mentionees) }.to(true)
end
end
context 'when message exceeds 140 characters' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'tweet_create-user_mention_extended.yml') }
let(:full_body) { payload[:tweet_create_events].first[:extended_tweet][:full_text] }
it 'records the full (extended) tweet body' do
expect { twitter_sync.process_webhook(channel) }
.to change { Ticket::Article.exists?(body: full_body) }.to(true)
end
end
context 'when message contains shortened (t.co) url' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'tweet_create-user_mention_with_url.yml') }
it 'replaces the t.co url for the original' do
expect { twitter_sync.process_webhook(channel) }
.to change { Ticket::Article.exists?(body: <<~BODY.chomp) }.to(true)
@ScruffyMcG https://zammad.org/
BODY
end
end
context 'when message contains a media attachment (e.g., JPG)' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'tweet_create-user_mention_with_media.yml') }
it 'replaces the t.co url for the original' do
expect { twitter_sync.process_webhook(channel) }
.to change { Ticket::Article.exists?(body: <<~BODY.chomp) }.to(true)
@ScruffyMcG https://twitter.com/pennbrooke1/status/1209101446706122752/photo/1
BODY
end
it 'stores it as an attachment on the article', :use_vcr do
twitter_sync.process_webhook(channel)
expect(Ticket::Article.last.attachments).to be_one
end
end
end
end
context 'for outgoing tweet' do
let(:payload_file) { Rails.root.join('test', 'data', 'twitter', 'webhook_events', 'tweet_create-user_mention_outgoing.yml') }
describe 'ticket creation' do
let(:ticket_attributes) do
# NOTE: missing "customer_id" (because User.last changes before and after the method is called)
{
'title' => payload[:tweet_create_events].first[:text],
'group_id' => channel.options[:sync][:direct_messages][:group_id],
'state' => Ticket::State.find_by(name: 'closed'),
'priority' => Ticket::Priority.find_by(default_create: true),
'preferences' => {
'channel_id' => channel.id,
'channel_screen_name' => channel.options[:user][:screen_name],
},
}
end
it 'creates a closed ticket' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket, :count).by(1)
end
end
describe 'article creation' do
let(:article_attributes) do
# NOTE: missing "ticket_id" (because the value is generated as part of the #process_webhook method)
{
'from' => "@#{payload[:tweet_create_events].first[:user][:screen_name]}",
'to' => "@#{payload[:tweet_create_events].first[:entities][:user_mentions].first[:screen_name]}",
'body' => payload[:tweet_create_events].first[:text],
'message_id' => payload[:tweet_create_events].first[:id_str],
'in_reply_to' => payload[:tweet_create_events].first[:in_reply_to_status_id],
'type_id' => Ticket::Article::Type.find_by(name: 'twitter status').id,
'sender_id' => Ticket::Article::Sender.find_by(name: 'Customer').id,
'internal' => false,
'preferences' => { 'twitter' => twitter_prefs, 'links' => link_array }
}
end
let(:twitter_prefs) do
{
'mention_ids' => payload[:tweet_create_events].first[:entities][:user_mentions].map { |um| um[:id] },
'geo' => payload[:tweet_create_events].first[:geo].to_h,
'retweeted' => payload[:tweet_create_events].first[:retweeted],
'possibly_sensitive' => payload[:tweet_create_events].first[:possibly_sensitive],
'in_reply_to_user_id' => payload[:tweet_create_events].first[:in_reply_to_user_id],
'place' => payload[:tweet_create_events].first[:place].to_h,
'retweet_count' => payload[:tweet_create_events].first[:retweet_count],
'source' => payload[:tweet_create_events].first[:source],
'favorited' => payload[:tweet_create_events].first[:favorited],
'truncated' => payload[:tweet_create_events].first[:truncated],
}
end
let(:link_array) do
[
{
'url' => "https://twitter.com/_/status/#{payload[:tweet_create_events].first[:id]}",
'target' => '_blank',
'name' => 'on Twitter',
},
]
end
it 'creates a new article' do
expect { twitter_sync.process_webhook(channel) }
.to change(Ticket::Article, :count).by(1)
.and change { Ticket::Article.exists?(article_attributes) }.to(true)
end
end
end
end
end end

View file

@ -1,312 +0,0 @@
require 'rails_helper'
RSpec.describe 'Twitter Webhook Integration', type: :request do
let!(:external_credential) { create(:twitter_credential, credentials: credentials) }
let(:credentials) { { consumer_key: 'CCC', consumer_secret: 'DDD' } }
describe '#webhook_incoming' do
let!(:channel) do
create(
:twitter_channel,
custom_options: {
auth: {
external_credential_id: external_credential.id,
oauth_token: 'AAA',
oauth_token_secret: 'BBB',
consumer_key: 'CCC',
consumer_secret: 'DDD',
},
user: {
id: 123,
name: 'Zammad HQ',
screen_name: 'zammadhq',
},
sync: {
limit: 20,
track_retweets: false,
search: [
{
term: '#zammad', group_id: Group.first.id.to_s
},
{
term: '#hello1234', group_id: Group.first.id.to_s
}
],
}
}
)
end
describe 'auto-creation of tickets/articles on webhook receipt' do
let(:webhook_payload) do
JSON.parse(File.read(Rails.root.join('test/data/twitter', payload_file))).symbolize_keys
end
context 'for outbound DMs' do
context 'not matching any admin-defined filters' do
let(:payload_file) { 'webhook1_direct_message.json' }
it 'returns 200' do
post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json
expect(response).to have_http_status(:ok)
end
it 'creates closed ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.to change(Ticket, :count).by(1)
expect(Ticket.last.attributes)
.to include(
'title' => 'Hey! Hello!',
'state_id' => Ticket::State.find_by(name: 'closed').id,
'priority_id' => Ticket::Priority.find_by(name: '2 normal').id,
'customer_id' => User.find_by(login: 'zammadhq', firstname: 'Zammad', lastname: 'Hq').id,
'created_by_id' => User.find_by(login: 'zammadhq', firstname: 'Zammad', lastname: 'Hq').id
)
end
it 'creates first article on closed ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.to change { Ticket::Article.count }.by(1)
expect(Ticket::Article.last.attributes)
.to include(
'from' => '@zammadhq',
'to' => '@medenhofer',
'message_id' => '1062015437679050760',
'created_by_id' => User.find_by(login: 'zammadhq', firstname: 'Zammad', lastname: 'Hq').id
)
end
it 'does not add any attachments to newly created ticket' do
post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json
expect(Ticket::Article.last.attachments).to be_empty
end
end
end
context 'for inbound DMs' do
context 'matching admin-defined #hashtag filter, with a link to an image' do
let(:payload_file) { 'webhook2_direct_message.json' }
it 'returns 200' do
post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json
expect(response).to have_http_status(:ok)
end
it 'creates new ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.to change(Ticket, :count).by(1)
expect(Ticket.last.attributes)
.to include(
'title' => 'Hello Zammad #zammad @znuny Yeah! https://t.co/UfaCwi9cUb',
'state_id' => Ticket::State.find_by(name: 'new').id,
'priority_id' => Ticket::Priority.find_by(name: '2 normal').id,
'customer_id' => User.find_by(login: 'medenhofer', firstname: 'Martin', lastname: 'Edenhofer').id,
)
end
it 'creates first article on new ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.to change { Ticket::Article.count }.by(1)
expect(Ticket::Article.last.attributes)
.to include(
'to' => '@zammadhq',
'from' => '@medenhofer',
'body' => "Hello Zammad #zammad @znuny\n\nYeah! https://twitter.com/messages/media/1063077238797725700",
'message_id' => '1063077238797725700',
'created_by_id' => User.find_by(login: 'medenhofer', firstname: 'Martin', lastname: 'Edenhofer').id
)
end
it 'does not add linked image as attachment to newly created ticket' do
post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json
expect(Ticket::Article.last.attachments).to be_empty
end
end
context 'from same sender as previously imported DMs' do
let(:payload_file) { 'webhook3_direct_message.json' }
before { post '/api/v1/channels_twitter_webhook', **previous_webhook_payload, as: :json }
let(:previous_webhook_payload) do
JSON.parse(File.read(Rails.root.join('test/data/twitter/webhook2_direct_message.json'))).symbolize_keys
end
it 'returns 200' do
post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json
expect(response).to have_http_status(:ok)
end
it 'does not create new ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.not_to change(Ticket, :count)
end
it 'adds new article to existing, open ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.to change { Ticket::Article.count }.by(1)
expect(Ticket::Article.last.attributes)
.to include(
'to' => '@zammadhq',
'from' => '@medenhofer',
'body' => 'Hello again!',
'message_id' => '1063077238797725701',
'created_by_id' => User.find_by(login: 'medenhofer', firstname: 'Martin', lastname: 'Edenhofer').id,
'ticket_id' => Ticket.find_by(title: 'Hello Zammad #zammad @znuny Yeah! https://t.co/UfaCwi9cUb').id
)
end
it 'does not add any attachments to newly created ticket' do
post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json
expect(Ticket::Article.last.attachments).to be_empty
end
end
end
context 'when receiving duplicate DMs' do
let(:payload_file) { 'webhook1_direct_message.json' }
it 'still returns 200' do
2.times { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
expect(response).to have_http_status(:ok)
end
it 'does not create duplicate articles' do
expect do
2.times { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
end.to change { Ticket::Article.count }.by(1)
end
end
context 'for tweets' do
context 'matching admin-defined #hashtag filter, with an image link' do
let(:payload_file) { 'webhook1_tweet.json' }
before do
stub_request(:get, 'http://pbs.twimg.com/profile_images/785412960797745152/wxdIvejo_bigger.jpg')
.to_return(status: 200, body: 'some_content')
stub_request(:get, 'https://pbs.twimg.com/media/DsFKfJRWkAAFEbo.jpg')
.to_return(status: 200, body: 'some_content')
end
it 'returns 200' do
post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json
expect(response).to have_http_status(:ok)
end
it 'creates a closed ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.to change(Ticket, :count).by(1)
expect(Ticket.last.attributes)
.to include(
'title' => 'Hey @medenhofer ! #hello1234 https://t.co/f1kffFlwpN',
'state_id' => Ticket::State.find_by(name: 'closed').id,
'priority_id' => Ticket::Priority.find_by(name: '2 normal').id,
'customer_id' => User.find_by(login: 'zammadhq', firstname: 'Zammad', lastname: 'Hq').id,
'created_by_id' => User.find_by(login: 'zammadhq', firstname: 'Zammad', lastname: 'Hq').id,
)
end
it 'creates first article on closed ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.to change { Ticket::Article.count }.by(1)
expect(Ticket::Article.last.attributes)
.to include(
'from' => '@zammadhq',
'to' => '@medenhofer',
'body' => 'Hey @medenhofer ! #hello1234 https://twitter.com/zammadhq/status/1063212927510081536/photo/1',
'message_id' => '1063212927510081536',
'created_by_id' => User.find_by(login: 'zammadhq', firstname: 'Zammad', lastname: 'Hq').id
)
end
it 'add linked image as attachment to newly created article' do
expect(Ticket::Article.last.attachments)
.to match_array(Store.where(filename: 'DsFKfJRWkAAFEbo.jpg'))
end
end
context 'longer than 140 characters (with no media links)' do
let(:payload_file) { 'webhook2_tweet.json' }
before do
stub_request(:get, 'http://pbs.twimg.com/profile_images/794220000450150401/D-eFg44R_bigger.jpg')
.to_return(status: 200, body: 'some_content')
end
it 'returns 200' do
post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json
expect(response).to have_http_status(:ok)
end
it 'creates a new ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.to change(Ticket, :count).by(1)
expect(Ticket.last.attributes)
.to include(
'title' => '@znuny Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy ...',
'state_id' => Ticket::State.find_by(name: 'new').id,
'priority_id' => Ticket::Priority.find_by(name: '2 normal').id,
'customer_id' => User.find_by(login: 'medenhofer', firstname: 'Martin', lastname: 'Edenhofer').id,
'created_by_id' => User.find_by(login: 'medenhofer', firstname: 'Martin', lastname: 'Edenhofer').id,
)
end
it 'creates first article on new ticket' do
expect { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
.to change { Ticket::Article.count }.by(1)
expect(Ticket::Article.last.attributes)
.to include(
'from' => '@medenhofer',
'to' => '@znuny',
'body' => '@znuny Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lore',
'created_by_id' => User.find_by(login: 'medenhofer', firstname: 'Martin', lastname: 'Edenhofer').id,
'message_id' => '1065035365336141825'
)
end
it 'does not add any attachments to newly created ticket' do
post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json
expect(Ticket::Article.last.attachments).to be_empty
end
end
context 'when receiving duplicate messages' do
let(:payload_file) { 'webhook1_tweet.json' }
it 'still returns 200' do
2.times { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
expect(response).to have_http_status(:ok)
end
it 'does not create duplicate articles' do
expect do
2.times { post '/api/v1/channels_twitter_webhook', **webhook_payload, as: :json }
end.to change { Ticket::Article.count }.by(1)
end
end
end
end
end
end

View file

@ -1,3 +1,4 @@
RSpec::Matchers.define_negated_matcher :not_change, :change RSpec::Matchers.define_negated_matcher :not_change, :change
RSpec::Matchers.define_negated_matcher :not_include, :include RSpec::Matchers.define_negated_matcher :not_include, :include
RSpec::Matchers.define_negated_matcher :not_eq, :eq RSpec::Matchers.define_negated_matcher :not_eq, :eq
RSpec::Matchers.define_negated_matcher :not_raise_error, :raise_error

View file

@ -1,70 +0,0 @@
{
"headers" : {
"x-twitter-webhooks-signature" : "sha256=xXu7qrPhqXfo8Ot14c0si9HrdQdBNru5fkSdoMZi+Ms="
},
"params" : {
"for_user_id": "123",
"direct_message_events": [
{
"type": "message_create",
"id": "1062015437679050760",
"created_timestamp": "1542039186292",
"message_create": {
"target": {
"recipient_id": "456"
},
"sender_id": "123",
"source_app_id": "268278",
"message_data": {
"text": "Hey! Hello!",
"entities": {
"hashtags": [],
"symbols": [],
"user_mentions": [],
"urls": []
}
}
}
}
],
"apps": {
"268278": {
"id": "268278",
"name": "Twitter Web Client",
"url": "http://twitter.com"
}
},
"users": {
"123": {
"id": "123",
"created_timestamp": "1476091912921",
"name": "Zammad HQ",
"screen_name": "zammadhq",
"description": "Helpdesk and Customer Support made easy. Open Source for download or to go with SaaS. #zammad",
"url": "https://t.co/XITyrXmhTP",
"protected": false,
"verified": false,
"followers_count": 426,
"friends_count": 509,
"statuses_count": 436,
"profile_image_url": "http://pbs.twimg.com/profile_images/785412960797745152/wxdIvejo_normal.jpg",
"profile_image_url_https": "https://pbs.twimg.com/profile_images/785412960797745152/wxdIvejo_normal.jpg"
},
"456": {
"id": "456",
"created_timestamp": "1290730789000",
"name": "Martin Edenhofer",
"screen_name": "medenhofer",
"description": "Open Source professional and geek. Also known as #OTRS and #Zammad inventor. ;)\r\nEntrepreneur and Advisor for open source people in need.",
"url": "https://t.co/whm4HTWdMw",
"protected": false,
"verified": false,
"followers_count": 312,
"friends_count": 314,
"statuses_count": 222,
"profile_image_url": "http://pbs.twimg.com/profile_images/794220000450150401/D-eFg44R_normal.jpg",
"profile_image_url_https": "https://pbs.twimg.com/profile_images/794220000450150401/D-eFg44R_normal.jpg"
}
}
}
}

View file

@ -1,167 +0,0 @@
{
"headers": {
"x-twitter-webhooks-signature": "sha256=DmARpz6wdgte6Vj+ePeqC+RHvEDokmwOIIqr4//utkk="
},
"params": {
"for_user_id": "123",
"tweet_create_events": [
{
"created_at": "Thu Nov 15 23:31:30 +0000 2018",
"id": 1063212927510081536,
"id_str": "1063212927510081536",
"text": "Hey @medenhofer ! #hello1234 https://t.co/f1kffFlwpN",
"display_text_range": [0, 29],
"source": "<a href=\"http://twitter.com\" rel=\"nofollow\">Twitter Web Client</a>",
"truncated": false,
"in_reply_to_status_id": null,
"in_reply_to_status_id_str": null,
"in_reply_to_user_id": null,
"in_reply_to_user_id_str": null,
"in_reply_to_screen_name": null,
"user": {
"id": 123,
"id_str": "123",
"name": "Zammad HQ",
"screen_name": "zammadhq",
"location": null,
"url": "http://zammad.com",
"description": "Helpdesk and Customer Support made easy. Open Source for download or to go with SaaS. #zammad",
"translator_type": "none",
"protected": false,
"verified": false,
"followers_count": 427,
"friends_count": 512,
"listed_count": 20,
"favourites_count": 280,
"statuses_count": 438,
"created_at": "Mon Oct 10 09:31:52 +0000 2016",
"utc_offset": null,
"time_zone": null,
"geo_enabled": false,
"lang": "en",
"contributors_enabled": false,
"is_translator": false,
"profile_background_color": "000000",
"profile_background_image_url": "http://abs.twimg.com/images/themes/theme1/bg.png",
"profile_background_image_url_https": "https://abs.twimg.com/images/themes/theme1/bg.png",
"profile_background_tile": false,
"profile_link_color": "31B068",
"profile_sidebar_border_color": "000000",
"profile_sidebar_fill_color": "000000",
"profile_text_color": "000000",
"profile_use_background_image": false,
"profile_image_url": "http://pbs.twimg.com/profile_images/785412960797745152/wxdIvejo_normal.jpg", "profile_image_url_https": "https://pbs.twimg.com/profile_images/785412960797745152/wxdIvejo_normal.jpg",
"profile_banner_url": "https://pbs.twimg.com/profile_banners/123/1476097853",
"default_profile": false,
"default_profile_image": false,
"following": null,
"follow_request_sent": null,
"notifications": null
},
"geo": null,
"coordinates": null,
"place": null,
"contributors": null,
"is_quote_status": false,
"quote_count": 0,
"reply_count": 0,
"retweet_count": 0,
"favorite_count": 0,
"entities": {
"hashtags": [
{"text": "hello1234", "indices": [19, 29]}
],
"urls": [],
"user_mentions": [
{
"screen_name": "medenhofer",
"name": "Martin Edenhofer",
"id": 456,
"id_str": "456",
"indices": [4, 15]
}
],
"symbols": [],
"media": [
{
"id": 1063212885961248768,
"id_str": "1063212885961248768",
"indices": [30, 53],
"media_url": "http://pbs.twimg.com/media/DsFKfJRWkAAFEbo.jpg",
"media_url_https": "https://pbs.twimg.com/media/DsFKfJRWkAAFEbo.jpg",
"url": "https://t.co/f1kffFlwpN",
"display_url": "pic.twitter.com/f1kffFlwpN",
"expanded_url": "https://twitter.com/zammadhq/status/1063212927510081536/photo/1",
"type": "photo",
"sizes": {
"thumb": {
"w": 150,
"h": 150,
"resize": "crop"
},
"large": {
"w": 852,
"h": 462,
"resize": "fit"
},
"medium": {
"w": 852,
"h": 462,
"resize": "fit"
},
"small": {
"w": 680,
"h": 369,
"resize": "fit"
}
}
}
]
},
"extended_entities": {
"media": [
{
"id": 1063212885961248768,
"id_str": "1063212885961248768",
"indices": [30, 53],
"media_url": "http://pbs.twimg.com/media/DsFKfJRWkAAFEbo.jpg",
"media_url_https": "https://pbs.twimg.com/media/DsFKfJRWkAAFEbo.jpg",
"url": "https://t.co/f1kffFlwpN",
"display_url": "pic.twitter.com/f1kffFlwpN",
"expanded_url": "https://twitter.com/zammadhq/status/1063212927510081536/photo/1",
"type": "photo",
"sizes": {
"thumb": {
"w": 150,
"h": 150,
"resize": "crop"
},
"large": {
"w": 852,
"h": 462,
"resize": "fit"
},
"medium": {
"w": 852,
"h": 462,
"resize": "fit"
},
"small": {
"w": 680,
"h": 369,
"resize": "fit"
}
}
}
]
},
"favorited": false,
"retweeted": false,
"possibly_sensitive": false,
"filter_level": "low",
"lang": "und",
"timestamp_ms": "1542324690116"
}
]
}
}

View file

@ -1,118 +0,0 @@
{
"headers" : {
"x-twitter-webhooks-signature" : "sha256=wYiCk7gfAgrnerCpj3XD58hozfVDjcQvcYPZCFH+stU="
},
"params": {
"for_user_id": "123",
"direct_message_events": [
{
"type": "message_create",
"id": "1063077238797725700",
"created_timestamp": "1542292339406",
"message_create": {
"target": {
"recipient_id": "123"
},
"sender_id": "456",
"message_data": {
"text": "Hello Zammad #zammad @znuny\n\nYeah! https://t.co/UfaCwi9cUb",
"entities": {
"hashtags": [
{
"text": "zammad",
"indices": [13,20]
}
],
"symbols": [],
"user_mentions": [
{
"screen_name": "znuny",
"name": "Znuny / ES for OTRS",
"id": 789,
"id_str": "789",
"indices": [21, 27]
}
],
"urls": [
{
"url": "https://t.co/UfaCwi9cUb",
"expanded_url": "https://twitter.com/messages/media/1063077238797725700",
"display_url": "pic.twitter.com/UfaCwi9cUb",
"indices": [35, 58]
}
]
},
"attachment": {
"type": "media",
"media": {
"id": 1063077198536556545,
"id_str": "1063077198536556545",
"indices": [35, 58],
"media_url": "https://ton.twitter.com/1.1/ton/data/dm/1063077238797725700/1063077198536556545/9FZgsMdV.jpg",
"media_url_https": "https://ton.twitter.com/1.1/ton/data/dm/1063077238797725700/1063077198536556545/9FZgsMdV.jpg",
"url": "https://t.co/UfaCwi9cUb",
"display_url": "pic.twitter.com/UfaCwi9cUb",
"expanded_url": "https://twitter.com/messages/media/1063077238797725700",
"type": "photo",
"sizes": {
"thumb": {
"w": 150,
"h": 150,
"resize": "crop"
},
"medium": {
"w": 1200,
"h": 313,
"resize": "fit"
},
"small": {
"w": 680,
"h": 177,
"resize": "fit"
},
"large": {
"w": 1472,
"h": 384,
"resize": "fit"
}
}
}
}
}
}
}
],
"users": {
"456": {
"id": "456",
"created_timestamp": "1290730789000",
"name": "Martin Edenhofer",
"screen_name": "medenhofer",
"description": "Open Source professional and geek. Also known as #OTRS and #Zammad inventor. ;)\r\nEntrepreneur and Advisor for open source people in need.",
"url": "https://t.co/whm4HTWdMw",
"protected": false,
"verified": false,
"followers_count": 312,
"friends_count": 314,
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controller: channels_twitter
action: webhook_incoming

View file

@ -0,0 +1,82 @@
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controller: channels_twitter
action: webhook_incoming

View file

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controller: channels_twitter
action: webhook_incoming

View file

@ -0,0 +1,76 @@
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controller: channels_twitter
action: webhook_incoming

View file

@ -0,0 +1,87 @@
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controller: channels_twitter
action: webhook_incoming

View file

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controller: channels_twitter
action: webhook_incoming

View file

@ -0,0 +1,84 @@
--- !ruby/hash:ActiveSupport::HashWithIndifferentAccess
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controller: channels_twitter
action: webhook_incoming

View file

@ -0,0 +1,113 @@
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@ScruffyMcG
This is a test of Zammad's handling of extended tweets. When Twitter sends tweet data (as JSON) to web… https://t.co/cXMQkk9sQb
source: <a href="https://mobile.twitter.com" rel="nofollow">Twitter Web App</a>
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@ScruffyMcG
This is a test of Zammad's handling of extended tweets. When Twitter sends tweet data (as JSON) to webhook endpoints, tweets exceeding 140 characters are truncated (for backwards compatibility). The full tweet body is passed in an "extended_tweet" property.
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View file

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created_at: Mon Dec 23 13:24:07 +0000 2019
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View file

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View file

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View file

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