Fixed issue #2125 - Auto responder is not set from correct group.
This commit is contained in:
Martin Edenhofer
parent
bc489aecef
commit
673b7c3d65
3 changed files with 364 additions and 212 deletions
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@ -24,7 +24,7 @@ class Observer::Ticket::Article::FillupFromEmail < ActiveRecord::Observer
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return true if type['name'] != 'email'
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# set subject if empty
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ticket = Ticket.lookup(id: record.ticket_id)
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ticket = record.ticket
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if !record.subject || record.subject == ''
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record.subject = ticket.title
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end
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@ -44,7 +44,7 @@ class Observer::Ticket::Article::FillupFromEmail < ActiveRecord::Observer
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# set sender
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email_address = ticket.group.email_address
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if !email_address
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raise "No email address found for group '#{ticket.group.name}'"
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raise "No email address found for group '#{ticket.group.name}' (#{ticket.group_id})"
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end
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# remember email address for background job
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@ -824,219 +824,15 @@ perform changes on ticket
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end
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end
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perform_notification = {}
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changed = false
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perform.each do |key, value|
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(object_name, attribute) = key.split('.', 2)
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raise "Unable to update object #{object_name}.#{attribute}, only can update tickets and send notifications!" if object_name != 'ticket' && object_name != 'notification'
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# send notification
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# send notification (after changes are done)
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if object_name == 'notification'
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# value['recipient'] was a string in the past (single-select) so we convert it to array if needed
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value_recipient = value['recipient']
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if !value_recipient.is_a?(Array)
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value_recipient = [value_recipient]
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end
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recipients_raw = []
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value_recipient.each do |recipient|
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if recipient == 'article_last_sender'
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if article.present?
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if article.reply_to.present?
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recipients_raw.push(article.reply_to)
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elsif article.from.present?
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recipients_raw.push(article.from)
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elsif article.origin_by_id
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email = User.find_by(id: article.origin_by_id).email
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recipients_raw.push(email)
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elsif article.created_by_id
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email = User.find_by(id: article.created_by_id).email
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recipients_raw.push(email)
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end
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end
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elsif recipient == 'ticket_customer'
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email = User.find_by(id: customer_id).email
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recipients_raw.push(email)
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elsif recipient == 'ticket_owner'
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email = User.find_by(id: owner_id).email
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recipients_raw.push(email)
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elsif recipient == 'ticket_agents'
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User.group_access(group_id, 'full').sort_by(&:login).each do |user|
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recipients_raw.push(user.email)
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end
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else
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logger.error "Unknown email notification recipient '#{recipient}'"
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next
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end
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end
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recipients_checked = []
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recipients_raw.each do |recipient_email|
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skip_user = false
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users = User.where(email: recipient_email)
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users.each do |user|
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next if user.preferences[:mail_delivery_failed] != true
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next if !user.preferences[:mail_delivery_failed_data]
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till_blocked = ((user.preferences[:mail_delivery_failed_data] - Time.zone.now - 60.days) / 60 / 60 / 24).round
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next if till_blocked.positive?
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logger.info "Send no trigger based notification to #{recipient_email} because email is marked as mail_delivery_failed for #{till_blocked} days"
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skip_user = true
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break
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end
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next if skip_user
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# send notifications only to email adresses
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next if recipient_email.blank?
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next if recipient_email !~ /@/
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# check if address is valid
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begin
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Mail::AddressList.new(recipient_email).addresses.each do |address|
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recipient_email = address.address
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break if recipient_email.present? && recipient_email =~ /@/ && !recipient_email.match?(/\s/)
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end
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rescue
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if recipient_email.present?
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if recipient_email !~ /^(.+?)<(.+?)@(.+?)>$/
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next # no usable format found
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end
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recipient_email = "#{$2}@#{$3}"
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end
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next if recipient_email.blank?
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next if recipient_email !~ /@/
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next if recipient_email.match?(/\s/)
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end
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# do not sent notifications to this recipients
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send_no_auto_response_reg_exp = Setting.get('send_no_auto_response_reg_exp')
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begin
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next if recipient_email.match?(/#{send_no_auto_response_reg_exp}/i)
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rescue => e
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logger.error "ERROR: Invalid regex '#{send_no_auto_response_reg_exp}' in setting send_no_auto_response_reg_exp"
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logger.error 'ERROR: ' + e.inspect
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next if recipient_email.match?(/(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?/i)
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end
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# check if notification should be send because of customer emails
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if article.present? && article.preferences.fetch('is-auto-response', false) == true && article.from && article.from =~ /#{Regexp.quote(recipient_email)}/i
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logger.info "Send no trigger based notification to #{recipient_email} because of auto response tagged incoming email"
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next
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end
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# loop protection / check if maximal count of trigger mail has reached
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map = {
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10 => 10,
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30 => 15,
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60 => 25,
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180 => 50,
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600 => 100,
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}
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skip = false
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map.each do |minutes, count|
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already_sent = Ticket::Article.where(
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ticket_id: id,
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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).where('ticket_articles.created_at > ? AND ticket_articles.to LIKE ?', Time.zone.now - minutes.minutes, "%#{recipient_email.strip}%").count
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next if already_sent < count
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logger.info "Send no trigger based notification to #{recipient_email} because already sent #{count} for this ticket within last #{minutes} minutes (loop protection)"
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skip = true
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break
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end
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next if skip
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map = {
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10 => 30,
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30 => 60,
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60 => 120,
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180 => 240,
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600 => 360,
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}
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skip = false
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map.each do |minutes, count|
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already_sent = Ticket::Article.where(
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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).where('ticket_articles.created_at > ? AND ticket_articles.to LIKE ?', Time.zone.now - minutes.minutes, "%#{recipient_email.strip}%").count
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next if already_sent < count
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logger.info "Send no trigger based notification to #{recipient_email} because already sent #{count} in total within last #{minutes} minutes (loop protection)"
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skip = true
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break
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end
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next if skip
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email = recipient_email.downcase.strip
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next if recipients_checked.include?(email)
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recipients_checked.push(email)
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end
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next if recipients_checked.blank?
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recipient_string = recipients_checked.join(', ')
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group = self.group
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next if !group
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email_address = group.email_address
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if !email_address
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logger.info "Unable to send trigger based notification to #{recipient_string} because no email address is set for group '#{group.name}'"
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next
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end
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if !email_address.channel_id
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logger.info "Unable to send trigger based notification to #{recipient_string} because no channel is set for email address '#{email_address.email}' (id: #{email_address.id})"
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next
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end
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# articles.last breaks (returns the wrong article)
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# if another email notification trigger preceded this one
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# (see https://github.com/zammad/zammad/issues/1543)
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objects = {
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ticket: self,
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article: article || articles.last
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}
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# get subject
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subject = NotificationFactory::Mailer.template(
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templateInline: value['subject'],
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locale: 'en-en',
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objects: objects,
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quote: false,
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)
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subject = subject_build(subject)
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body = NotificationFactory::Mailer.template(
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templateInline: value['body'],
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locale: 'en-en',
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objects: objects,
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quote: true,
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)
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(body, attachments_inline) = HtmlSanitizer.replace_inline_images(body, id)
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message = Ticket::Article.create(
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ticket_id: id,
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to: recipient_string,
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subject: subject,
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content_type: 'text/html',
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body: body,
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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preferences: {
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perform_origin: perform_origin,
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},
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updated_by_id: 1,
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created_by_id: 1,
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)
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attachments_inline.each do |attachment|
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Store.add(
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object: 'Ticket::Article',
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o_id: message.id,
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data: attachment[:data],
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filename: attachment[:filename],
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preferences: attachment[:preferences],
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)
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end
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perform_notification[key] = value
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next
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end
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@ -1081,10 +877,227 @@ perform changes on ticket
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changed = true
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self[attribute] = value['value']
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logger.debug { "set #{object_name}.#{attribute} = #{value['value'].inspect}" }
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logger.debug { "set #{object_name}.#{attribute} = #{value['value'].inspect} for ticket_id #{id}" }
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end
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if changed
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save!
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end
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perform_notification.each do |key, value|
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perform_changes_notification(key, value, perform_origin, article)
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end
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true
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end
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def perform_changes_notification(_key, value, perform_origin, article)
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# value['recipient'] was a string in the past (single-select) so we convert it to array if needed
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value_recipient = value['recipient']
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if !value_recipient.is_a?(Array)
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value_recipient = [value_recipient]
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end
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recipients_raw = []
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value_recipient.each do |recipient|
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if recipient == 'article_last_sender'
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if article.present?
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if article.reply_to.present?
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recipients_raw.push(article.reply_to)
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elsif article.from.present?
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recipients_raw.push(article.from)
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elsif article.origin_by_id
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email = User.find_by(id: article.origin_by_id).email
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recipients_raw.push(email)
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elsif article.created_by_id
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email = User.find_by(id: article.created_by_id).email
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recipients_raw.push(email)
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end
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end
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elsif recipient == 'ticket_customer'
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email = User.find_by(id: customer_id).email
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recipients_raw.push(email)
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elsif recipient == 'ticket_owner'
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email = User.find_by(id: owner_id).email
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recipients_raw.push(email)
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elsif recipient == 'ticket_agents'
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User.group_access(group_id, 'full').sort_by(&:login).each do |user|
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recipients_raw.push(user.email)
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end
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else
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logger.error "Unknown email notification recipient '#{recipient}'"
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next
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end
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end
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recipients_checked = []
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recipients_raw.each do |recipient_email|
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skip_user = false
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users = User.where(email: recipient_email)
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users.each do |user|
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next if user.preferences[:mail_delivery_failed] != true
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next if !user.preferences[:mail_delivery_failed_data]
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till_blocked = ((user.preferences[:mail_delivery_failed_data] - Time.zone.now - 60.days) / 60 / 60 / 24).round
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next if till_blocked.positive?
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logger.info "Send no trigger based notification to #{recipient_email} because email is marked as mail_delivery_failed for #{till_blocked} days"
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skip_user = true
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break
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end
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next if skip_user
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# send notifications only to email adresses
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next if recipient_email.blank?
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next if recipient_email !~ /@/
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# check if address is valid
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begin
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Mail::AddressList.new(recipient_email).addresses.each do |address|
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recipient_email = address.address
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break if recipient_email.present? && recipient_email =~ /@/ && !recipient_email.match?(/\s/)
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end
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rescue
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if recipient_email.present?
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if recipient_email !~ /^(.+?)<(.+?)@(.+?)>$/
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next # no usable format found
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end
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recipient_email = "#{$2}@#{$3}"
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end
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next if recipient_email.blank?
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next if recipient_email !~ /@/
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next if recipient_email.match?(/\s/)
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end
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# do not sent notifications to this recipients
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send_no_auto_response_reg_exp = Setting.get('send_no_auto_response_reg_exp')
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begin
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next if recipient_email.match?(/#{send_no_auto_response_reg_exp}/i)
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rescue => e
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logger.error "ERROR: Invalid regex '#{send_no_auto_response_reg_exp}' in setting send_no_auto_response_reg_exp"
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logger.error 'ERROR: ' + e.inspect
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next if recipient_email.match?(/(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?/i)
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end
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# check if notification should be send because of customer emails
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if article.present? && article.preferences.fetch('is-auto-response', false) == true && article.from && article.from =~ /#{Regexp.quote(recipient_email)}/i
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logger.info "Send no trigger based notification to #{recipient_email} because of auto response tagged incoming email"
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next
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end
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# loop protection / check if maximal count of trigger mail has reached
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map = {
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10 => 10,
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30 => 15,
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60 => 25,
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180 => 50,
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600 => 100,
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}
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skip = false
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map.each do |minutes, count|
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already_sent = Ticket::Article.where(
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ticket_id: id,
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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).where('ticket_articles.created_at > ? AND ticket_articles.to LIKE ?', Time.zone.now - minutes.minutes, "%#{recipient_email.strip}%").count
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next if already_sent < count
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logger.info "Send no trigger based notification to #{recipient_email} because already sent #{count} for this ticket within last #{minutes} minutes (loop protection)"
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skip = true
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break
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end
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next if skip
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map = {
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10 => 30,
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30 => 60,
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60 => 120,
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180 => 240,
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600 => 360,
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}
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skip = false
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map.each do |minutes, count|
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already_sent = Ticket::Article.where(
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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).where('ticket_articles.created_at > ? AND ticket_articles.to LIKE ?', Time.zone.now - minutes.minutes, "%#{recipient_email.strip}%").count
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next if already_sent < count
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logger.info "Send no trigger based notification to #{recipient_email} because already sent #{count} in total within last #{minutes} minutes (loop protection)"
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skip = true
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break
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end
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next if skip
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email = recipient_email.downcase.strip
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next if recipients_checked.include?(email)
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recipients_checked.push(email)
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end
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return if recipients_checked.blank?
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recipient_string = recipients_checked.join(', ')
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group_id = self.group_id
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return if !group_id
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email_address = Group.find(group_id).email_address
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if !email_address
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logger.info "Unable to send trigger based notification to #{recipient_string} because no email address is set for group '#{group.name}'"
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return
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end
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if !email_address.channel_id
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logger.info "Unable to send trigger based notification to #{recipient_string} because no channel is set for email address '#{email_address.email}' (id: #{email_address.id})"
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return
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end
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# articles.last breaks (returns the wrong article)
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# if another email notification trigger preceded this one
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# (see https://github.com/zammad/zammad/issues/1543)
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objects = {
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ticket: self,
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article: article || articles.last
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}
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# get subject
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subject = NotificationFactory::Mailer.template(
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templateInline: value['subject'],
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locale: 'en-en',
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objects: objects,
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quote: false,
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)
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subject = subject_build(subject)
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body = NotificationFactory::Mailer.template(
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templateInline: value['body'],
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locale: 'en-en',
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objects: objects,
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quote: true,
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)
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(body, attachments_inline) = HtmlSanitizer.replace_inline_images(body, id)
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message = Ticket::Article.create(
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ticket_id: id,
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to: recipient_string,
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subject: subject,
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content_type: 'text/html',
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body: body,
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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preferences: {
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perform_origin: perform_origin,
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},
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updated_by_id: 1,
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created_by_id: 1,
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)
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attachments_inline.each do |attachment|
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Store.add(
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object: 'Ticket::Article',
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o_id: message.id,
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data: attachment[:data],
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filename: attachment[:filename],
|
||||
preferences: attachment[:preferences],
|
||||
)
|
||||
end
|
||||
return if !changed
|
||||
save
|
||||
|
||||
true
|
||||
end
|
||||
|
|
@ -1136,6 +1149,8 @@ perform active triggers on ticket
|
|||
|
||||
Transaction.execute(local_options) do
|
||||
triggers.each do |trigger|
|
||||
logger.debug { "Probe trigger (#{trigger.name}/#{trigger.id}) for this object (Ticket:#{ticket.id}/Loop:#{local_options[:loop_count]})" }
|
||||
|
||||
condition = trigger.condition
|
||||
|
||||
# check if one article attribute is used
|
||||
|
|
|
|||
|
|
@ -715,4 +715,141 @@ Some Text'
|
|||
|
||||
end
|
||||
|
||||
test 'recursive trigger with auto responder' do
|
||||
|
||||
group1 = Group.create!(
|
||||
name: 'Group dispatch',
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
group2 = Group.create!(
|
||||
name: 'Group with auto responder',
|
||||
active: true,
|
||||
email_address: EmailAddress.first,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
trigger1 = Trigger.create!(
|
||||
name: "002 - move ticket to #{group2.name}",
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.group_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => group1.id.to_s,
|
||||
},
|
||||
'ticket.organization_id' => {
|
||||
'operator' => 'is',
|
||||
'pre_condition' => 'specific',
|
||||
'value' => User.lookup(email: 'nicole.braun@zammad.org').organization_id.to_s,
|
||||
}
|
||||
},
|
||||
perform: {
|
||||
'ticket.group_id' => {
|
||||
'value' => group2.id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
trigger2 = Trigger.create_or_update(
|
||||
name: "001 auto reply for tickets in group #{group1.name}",
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.state_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::State.lookup(name: 'new').id.to_s,
|
||||
},
|
||||
'ticket.group_id' => {
|
||||
'operator' => 'is not',
|
||||
'value' => group1.id.to_s,
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'notification.email' => {
|
||||
'body' => "some text<br>\#{ticket.customer.lastname}<br>\#{ticket.title}<br>\#{article.body}",
|
||||
'recipient' => 'ticket_customer',
|
||||
'subject' => "Thanks for your inquiry (\#{ticket.title})!",
|
||||
},
|
||||
'ticket.priority_id' => {
|
||||
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
|
||||
},
|
||||
'ticket.tags' => {
|
||||
'operator' => 'add',
|
||||
'value' => 'aa, kk',
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
ticket1 = Ticket.create!(
|
||||
title: "some <b>title</b>\n äöüß",
|
||||
group: group1,
|
||||
customer: User.lookup(email: 'nicole.braun@zammad.org'),
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Ticket::Article.create!(
|
||||
ticket_id: ticket1.id,
|
||||
from: 'some_sender@example.com',
|
||||
to: 'some_recipient@example.com',
|
||||
subject: 'some subject',
|
||||
message_id: 'some@id',
|
||||
body: "some message <b>note</b>\nnew line",
|
||||
internal: false,
|
||||
sender: Ticket::Article::Sender.find_by(name: 'Customer'),
|
||||
type: Ticket::Article::Type.find_by(name: 'web'),
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
|
||||
ticket1.reload
|
||||
assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
|
||||
assert_equal('Group dispatch', ticket1.group.name, 'ticket1.group verify')
|
||||
assert_equal('new', ticket1.state.name, 'ticket1.state verify')
|
||||
assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
|
||||
assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
|
||||
assert_equal([], ticket1.tag_list)
|
||||
|
||||
Observer::Transaction.commit
|
||||
|
||||
ticket1.reload
|
||||
assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
|
||||
assert_equal('Group with auto responder', ticket1.group.name, 'ticket1.group verify')
|
||||
assert_equal('new', ticket1.state.name, 'ticket1.state verify')
|
||||
assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
|
||||
assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
|
||||
assert_equal(%w[aa kk], ticket1.tag_list)
|
||||
|
||||
email_raw = "From: nicole.braun@zammad.org
|
||||
To: zammad@example.com
|
||||
Subject: test 1
|
||||
X-Zammad-Ticket-Group: #{group1.name}
|
||||
|
||||
test 1"
|
||||
|
||||
ticket2, article2, user2 = Channel::EmailParser.new.process({ trusted: true }, email_raw)
|
||||
|
||||
assert_equal('test 1', ticket2.title, 'ticket2.title verify')
|
||||
assert_equal('Group with auto responder', ticket2.group.name, 'ticket2.group verify')
|
||||
assert_equal('new', ticket2.state.name, 'ticket2.state verify')
|
||||
assert_equal('3 high', ticket2.priority.name, 'ticket2.priority verify')
|
||||
assert_equal(2, ticket2.articles.count, 'ticket2.articles verify')
|
||||
assert_equal(%w[aa kk], ticket2.tag_list)
|
||||
|
||||
end
|
||||
|
||||
end
|
||||
|
|
|
|||
Loading…
Reference in a new issue