diff --git a/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee
index 70bfb12b6..1e886fe95 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee
@@ -7,9 +7,6 @@ class Index extends App.Controller
# 'click [data-type=reply-all]': 'replyall',
'click [data-type=public]': 'public_internal',
'click [data-type=internal]': 'public_internal',
- 'click [data-type=history]': 'history_dialog',
- 'click [data-type=merge]': 'merge_dialog',
- 'click [data-type=customer]': 'customer_dialog',
'change [name="ticket_article_type_id"]': 'form_update',
'click .show_toogle': 'show_toogle',
@@ -70,8 +67,7 @@ class Index extends App.Controller
render: =>
- if !App.Ticket.exists(@ticket_id)
- return
+ return if !App.Ticket.exists(@ticket_id)
# get data
if !@ticket
@@ -80,103 +76,27 @@ class Index extends App.Controller
@articles = []
for article_id in @ticket.article_ids
article = App.TicketArticle.find(article_id)
-
- # build html body
- # cleanup body
- article['html'] = article.body.trim()
- article['html'].replace(/\n\r/g, "\n");
- article['html'].replace(/\n\n\n/g, "\n\n");
-
- # if body has more then x lines / else search for signature
- preview = 15
- preview_mode = false
- article_lines = article['html'].split(/\n/)
- if article_lines.length > preview
- preview_mode = true
- if article_lines[preview] is ''
- article_lines.splice( preview, 0, '----SEEMORE----' )
- else
- article_lines.splice( preview + 1, 0, '----SEEMORE----' )
- article['html'] = article_lines.join("\n")
- article['html'] = window.linkify( article['html'] )
- notify = '' + T('See more') + ''
-
- # preview mode
- if preview_mode
- @article_changed = false
- article['html'] = article['html'].replace /^\n{0,10}----SEEMORE----\n/m, (match) =>
- @article_changed = true
- notify + ''
- if @article_changed
- article['html'] = article['html'] + '
'
-
- # hide signatures and so on
- else
- @article_changed = false
- article['html'] = article['html'].replace /^\n{0,10}(--|__)/m, (match) =>
- @article_changed = true
- notify + '' + match
- if @article_changed
- article['html'] = article['html'] + '
'
-
@articles.push article
- # check attachments
+ # rework articles
for article in @articles
- if article.attachments
- for attachment in article.attachments
- attachment.size = @humanFileSize(attachment.size)
-
- # define actions
- for article in @articles
- actions = []
- if article.internal is true
- actions = [
- {
- name: 'set to public',
- type: 'public',
- }
- ]
- else
- actions = [
- {
- name: 'set to internal',
- type: 'internal',
- }
- ]
- if article.article_type.name is 'note'
-# actions.push []
- else
- if article.article_sender.name is 'Customer'
- actions.push {
- name: 'reply',
- type: 'reply',
- href: '#',
- }
- actions.push {
- name: 'reply all',
- type: 'reply-all',
- href: '#',
- }
- actions.push {
- name: 'split',
- type: 'split',
- href: '#ticket_create/' + article.ticket_id + '/' + article.id,
- }
- article.actions = actions
+ new Article( article: article )
# set title
@title 'Ticket Zoom ' + @ticket.number
-
@configure_attributes_ticket = [
{ name: 'ticket_state_id', display: 'State', tag: 'select', multiple: false, null: true, relation: 'TicketState', translate: true, class: 'span2', item_class: 'keepleft' },
{ name: 'ticket_priority_id', display: 'Priority', tag: 'select', multiple: false, null: true, relation: 'TicketPriority', translate: true, class: 'span2', item_class: 'keepleft' },
{ name: 'group_id', display: 'Group', tag: 'select', multiple: false, null: true, relation: 'Group', class: 'span2', item_class: 'keepleft' },
{ name: 'owner_id', display: 'Owner', tag: 'select', multiple: false, null: true, relation: 'User', filter: @edit_form, nulloption: true, class: 'span2', item_class: 'keepleft' },
]
- form_ticket = @formGen( model: { configure_attributes: @configure_attributes_ticket, className: 'create' }, params: @ticket )
+ if @isRole('Customer')
+ @configure_attributes_ticket = [
+ { name: 'ticket_state_id', display: 'State', tag: 'select', multiple: false, null: true, relation: 'TicketState', translate: true, class: 'span2', item_class: 'keepleft' },
+ { name: 'ticket_priority_id', display: 'Priority', tag: 'select', multiple: false, null: true, relation: 'TicketPriority', translate: true, class: 'span2', item_class: 'keepleft' },
+ ]
+
@configure_attributes_article = [
-# { name: 'from', display: 'From', tag: 'input', type: 'text', limit: 100, null: false, class: 'span8', },
{ name: 'ticket_article_type_id', display: 'Type', tag: 'select', multiple: false, null: true, relation: 'TicketArticleType', default: '9', translate: true, class: 'medium', item_class: '' },
{ name: 'to', display: 'To', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
{ name: 'cc', display: 'Cc', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
@@ -184,10 +104,19 @@ class Index extends App.Controller
{ name: 'in_reply_to', display: 'In Reply to', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
{ name: 'body', display: 'Text', tag: 'textarea', rows: 5, limit: 100, null: true, class: 'span7', item_class: '' },
{ name: 'internal', display: 'Visability', tag: 'select', default: false, null: true, options: { true: 'internal', false: 'public' }, class: 'medium', item_class: '' },
-# { name: 'ticket_article_sender_id', display: 'Sender', tag: 'select', multiple: false, null: true, relation: 'TicketArticleSender', default: '', class: 'medium' },
]
+ if @isRole('Customer')
+ @configure_attributes_article = [
+ { name: 'to', display: 'To', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
+ { name: 'cc', display: 'Cc', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
+ { name: 'subject', display: 'Subject', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
+ { name: 'in_reply_to', display: 'In Reply to', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
+ { name: 'body', display: 'Text', tag: 'textarea', rows: 5, limit: 100, null: true, class: 'span7', item_class: '' },
+ ]
+
+ form_ticket = @formGen( model: { configure_attributes: @configure_attributes_ticket, className: 'create' }, params: @ticket )
form_article = @formGen( model: { configure_attributes: @configure_attributes_article } )
-
+
@html App.view('agent_ticket_zoom')(
ticket: @ticket,
articles: @articles,
@@ -198,21 +127,11 @@ class Index extends App.Controller
@el.find('textarea').elastic()
+ # enable user popups
@userPopups()
-
- # start customer info controller
- new App.UserInfo(
- el: @el.find('#customer_info'),
- user_id: @ticket.customer_id,
- ticket: @ticket,
- )
- # start link info controller
- new App.LinkInfo(
- el: @el.find('#link_info'),
- object_type: 'Ticket',
- object: @ticket,
- )
+ # show ticket action row
+ @ticket_action_row()
# scrall to article if given
if @article_id
@@ -223,7 +142,7 @@ class Index extends App.Controller
@delay( scrollTo, 100 )
@delay(@u, 200)
-
+
u: =>
uploader = new qq.FileUploader(
element: document.getElementById('file-uploader'),
@@ -235,6 +154,32 @@ class Index extends App.Controller
debug: false
)
+ ticket_action_row: =>
+
+ # start customer info controller
+ if !@isRole('Customer')
+ new App.UserInfo(
+ el: @el.find('#customer_info'),
+ user_id: @ticket.customer_id,
+ ticket: @ticket,
+ )
+
+ # start action controller
+ if !@isRole('Customer')
+ new TicketActionRow(
+ el: @el.find('#action_info'),
+ ticket: @ticket,
+ zoom: @,
+ )
+
+ # start link info controller
+ if !@isRole('Customer')
+ new App.LinkInfo(
+ el: @el.find('#link_info'),
+ object_type: 'Ticket',
+ object: @ticket,
+ )
+
show_toogle: (e) ->
e.preventDefault()
$(e.target).hide()
@@ -243,18 +188,6 @@ class Index extends App.Controller
else
$(e.target).parent().next('div').show()
- history_dialog: (e) ->
- e.preventDefault()
- new App.TicketHistory( ticket_id: @ticket_id )
-
- merge_dialog: (e) ->
- e.preventDefault()
- new App.TicketMerge( ticket_id: @ticket_id )
-
- customer_dialog: (e) ->
- e.preventDefault()
- new App.TicketCustomer( ticket_id: @ticket_id, zoom: @ )
-
public_internal: (e) ->
e.preventDefault()
article_id = $(e.target).parents('[data-id]').data('id')
@@ -376,8 +309,9 @@ class Index extends App.Controller
ticket_update[item.name] = params[item.name]
# check owner assignment
- if !ticket_update['owner_id']
- ticket_update['owner_id'] = 1
+ if !@isRole('Customer')
+ if !ticket_update['owner_id']
+ ticket_update['owner_id'] = 1
@ticket.load( ticket_update )
@log 'update ticket', ticket_update, @ticket
@@ -393,25 +327,161 @@ class Index extends App.Controller
article = new App.TicketArticle
params.from = window.Session['firstname'] + ' ' + window.Session['lastname']
params.ticket_id = @ticket.id
-
+ if !params['internal']
+ params['internal'] = false
+
# find sender_id
- sender = App.TicketArticleSender.findByAttribute("name", "Agent")
+ if @isRole('Customer')
+ sender = App.TicketArticleSender.findByAttribute( 'name', 'Customer' )
+ type = App.TicketArticleType.findByAttribute( 'name', 'web' )
+ params['ticket_article_type_id'] = type.id
+ else
+ sender = App.TicketArticleSender.findByAttribute( 'name', 'Agent' )
params.ticket_article_sender_id = sender.id
@log 'updateAttributes', params, sender, sender.id
article.load(params)
+ errors = article.validate()
+ if errors
+ @log 'error new article', errors
article.save(
success: (r) =>
@fetch(@ticket.id)
+ error: (r) =>
+ @log 'error', r
)
else
@fetch(@ticket.id)
)
-
+
# errors = article.validate()
# @log 'error new', errors
# @validateForm( form: e.target, errors: errors )
return false
+class Article extends App.Controller
+ constructor: ->
+ super
+
+ # define actions
+ @actionRow()
+
+ # check attachments
+ @attachments()
+
+ # html rework
+ @preview()
+
+ preview: ->
+
+ # build html body
+ # cleanup body
+ @article['html'] = @article.body.trim()
+ @article['html'].replace(/\n\r/g, "\n")
+ @article['html'].replace(/\n\n\n/g, "\n\n")
+
+ # if body has more then x lines / else search for signature
+ preview = 15
+ preview_mode = false
+ article_lines = @article['html'].split(/\n/)
+ if article_lines.length > preview
+ preview_mode = true
+ if article_lines[preview] is ''
+ article_lines.splice( preview, 0, '----SEEMORE----' )
+ else
+ article_lines.splice( preview + 1, 0, '----SEEMORE----' )
+ @article['html'] = article_lines.join("\n")
+ @article['html'] = window.linkify( @article['html'] )
+ notify = '' + T('See more') + ''
+
+ # preview mode
+ if preview_mode
+ @article_changed = false
+ @article['html'] = @article['html'].replace /^\n{0,10}----SEEMORE----\n/m, (match) =>
+ @article_changed = true
+ notify + ''
+ if @article_changed
+ @article['html'] = @article['html'] + '
'
+
+ # hide signatures and so on
+ else
+ @article_changed = false
+ @article['html'] = @article['html'].replace /^\n{0,10}(--|__)/m, (match) =>
+ @article_changed = true
+ notify + '' + match
+ if @article_changed
+ @article['html'] = @article['html'] + '
'
+
+
+ actionRow: ->
+ if @isRole('Customer')
+ @article.actions = []
+ return
+
+ actions = []
+ if @article.internal is true
+ actions = [
+ {
+ name: 'set to public',
+ type: 'public',
+ }
+ ]
+ else
+ actions = [
+ {
+ name: 'set to internal',
+ type: 'internal',
+ }
+ ]
+ if @article.article_type.name is 'note'
+# actions.push []
+ else
+ if @article.article_sender.name is 'Customer'
+ actions.push {
+ name: 'reply',
+ type: 'reply',
+ href: '#',
+ }
+ actions.push {
+ name: 'reply all',
+ type: 'reply-all',
+ href: '#',
+ }
+ actions.push {
+ name: 'split',
+ type: 'split',
+ href: '#ticket_create/' + @article.ticket_id + '/' + @article.id,
+ }
+ @article.actions = actions
+
+ attachments: ->
+ if @article.attachments
+ for attachment in @article.attachments
+ attachment.size = @humanFileSize(attachment.size)
+
+class TicketActionRow extends App.Controller
+ events:
+ 'click [data-type=history]': 'history_dialog',
+ 'click [data-type=merge]': 'merge_dialog',
+ 'click [data-type=customer]': 'customer_dialog',
+
+ constructor: ->
+ super
+ @render()
+
+ render: ->
+ @html App.view('ticket_action')()
+
+ history_dialog: (e) ->
+ e.preventDefault()
+ new App.TicketHistory( ticket_id: @ticket.id )
+
+ merge_dialog: (e) ->
+ e.preventDefault()
+ new App.TicketMerge( ticket_id: @ticket.id )
+
+ customer_dialog: (e) ->
+ e.preventDefault()
+ new App.TicketCustomer( ticket_id: @ticket.id, zoom: @zoom )
Config.Routes['ticket/zoom/:ticket_id'] = Index
Config.Routes['ticket/zoom/:ticket_id/nav/:nav'] = Index