Added init version of templates.

app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee

@@ -21,6 +21,11 @@ class Index extends App.Controller
 
     @edit_form = undefined
 
+    # lisen if view need to be rerendert
+    Spine.bind 'ticket_create_rerender', (defaults) =>
+      @log 'rerender', defaults
+      @render(defaults)
+    
   fetch: () ->
     # get data
     @ajax = new App.Ajax
@@ -43,22 +48,46 @@ class Index extends App.Controller
         @render()
     )
 
-  render: ->
+  render: (template = {}) ->
 
+    # set defaults
+    defaults = template['options'] || {}
+    if !( 'ticket_state_id' of defaults )
+      defaults['ticket_state_id'] = App.TicketState.findByAttribute( 'name', 'new' )
+    if !( 'ticket_priority_id' of defaults )
+      defaults['ticket_priority_id'] = App.TicketPriority.findByAttribute( 'name', '2 normal' )
+
+    # remember customers
+    defaults['customer_id'] = $('#create_customer_id').val()
+    defaults['customer_id_autocompletion'] = $('#create_customer_id_autocompletion').val()
+
+    # generate form    
     configure_attributes = [
       { name: 'customer_id',        display: 'From',     tag: 'autocompletion', type: 'text', limit: 100, null: false, relation: 'User', class: 'span7', autocapitalize: false, help: 'Select the customer of the Ticket or create one.', link: '<a href="" class="customer_new">&raquo;</a>', callback: @userInfo },
-      { name: 'group_id',           display: 'Group',    tag: 'select',   multiple: false, null: false, filter: @edit_form, nulloption: true, relation: 'Group', class: 'span7',  },
+      { name: 'group_id',           display: 'Group',    tag: 'select',   multiple: false, null: false, filter: @edit_form, nulloption: true, relation: 'Group', default: defaults['group_id'], class: 'span7',  },
-      { name: 'owner_id',           display: 'Owner',    tag: 'select',   multiple: false, null: true, filter: @edit_form, nulloption: true, relation: 'User', class: 'span7',  },
+      { name: 'owner_id',           display: 'Owner',    tag: 'select',   multiple: false, null: true,  filter: @edit_form, nulloption: true, relation: 'User',  default: defaults['owner_id'], class: 'span7',  },
-      { name: 'subject',            display: 'Subject',  tag: 'input',    type: 'text', limit: 100, null: false, class: 'span7',  },
+      { name: 'subject',            display: 'Subject',  tag: 'input',    type: 'text', limit: 100, null: false, default: defaults['subject'], class: 'span7', },
-      { name: 'body',               display: 'Text',     tag: 'textarea', rows: 6,      limit: 100, null: false, class: 'span7',  },
+      { name: 'body',               display: 'Text',     tag: 'textarea', rows: 6,                  null: false, default: defaults['body'],    class: 'span7', },
-      { name: 'ticket_state_id',    display: 'State',    tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketState', default: 'new', class: 'medium' },
+      { name: 'ticket_state_id',    display: 'State',    tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketState',    default: defaults['ticket_state_id'],    class: 'medium' },
-      { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketPriority', default: '2 normal', class: 'medium' },
+      { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketPriority', default: defaults['ticket_priority_id'], class: 'medium' },
     ]
     @html App.view('agent_ticket_create')(
       head: 'New Ticket',
       form: @formGen( model: { configure_attributes: configure_attributes, className: 'create' } ),
     )
     
+    # start customer info controller
+    if defaults['customer_id']
+      $('#create_customer_id').val( defaults['customer_id'] )
+      $('#create_customer_id_autocompletion').val( defaults['customer_id_autocompletion'] )
+      @userInfo( user_id: defaults['customer_id'] )
+
+    # show template UI
+    new App.TemplateUI(
+      el:          @el.find('#ticket_template'),
+      template_id: template['id'],
+    )
+    
   user_new: (e) =>
     e.preventDefault()
     new UserNew()
@@ -81,8 +110,8 @@ class Index extends App.Controller
     @log 'updateAttributes', params
     
     # find sender_id
-    sender = App.TicketArticleSender.findByAttribute("name", "Customer")
+    sender = App.TicketArticleSender.findByAttribute( 'name', 'Customer' )
-    type   = App.TicketArticleType.findByAttribute("name", "phone")
+    type   = App.TicketArticleType.findByAttribute( 'name', 'phone' )
     if params.group_id
       group  = App.Group.find(params.group_id)
 
@@ -174,8 +203,9 @@ class UserNew extends App.ControllerModal
     user.save(
       success: (r) =>
         @modalHide()
+        realname = r.firstname + ' ' + r.lastname
         $('#create_customer_id').val(r.id)
-        $('#create_customer_id_autocompletion').val(r.firstname)
+        $('#create_customer_id_autocompletion').val(realname)
 
         # start customer info controller
         @userInfo( user_id: r.id )

app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee

@@ -168,7 +168,7 @@ class Index extends App.Controller
         @start_page = @start_page + 1
         @fetch()
       
-      $('footer').waypoint( a, { offset: '140%', triggerOnce: true } )
+      $('footer').waypoint( a, { offset: '150%', triggerOnce: true } )
 
   page: (e) =>
     e.preventDefault()

app/assets/javascripts/app/controllers/template.js.coffee

@@ -0,0 +1,98 @@
+$ = jQuery.sub()
+
+class App.TemplateUI extends App.Controller
+  events:
+    'click [data-type=template_save]':   'create',
+    'click [data-type=template_select]': 'select',
+    'click [data-type=template_delete]': 'delete',
+
+  constructor: ->
+    super
+
+    # fetch item on demand
+    fetch_needed = 1
+#    if App.User.exists(@user_id)
+#      @user = App.User.find(@user_id)
+#      @log 'exists', @user
+#      fetch_needed = 0
+#      @render()
+
+    if fetch_needed
+      @reload()
+
+  reload: =>
+      App.Template.bind 'refresh', =>
+        @log 'loading....'
+        @render()
+        App.Template.unbind 'refresh'
+      App.Template.fetch()
+
+  render: =>
+    @configure_attributes = [
+      { name: 'template_id', display: '', tag: 'select', multiple: false, null: true, nulloption: true, relation: 'Template', class: 'span2', default: @template_id  },
+    ]
+    form = @formGen( model: { configure_attributes: @configure_attributes, className: '' } )
+
+    template = {}
+    if @template_id
+      template = App.Template.find(@template_id)
+
+    # insert data
+    @html App.view('template')(
+      form:     form,
+      template: template,
+    )
+
+
+  delete: (e) =>
+    e.preventDefault()
+
+    # get params
+    params = @formParam(e.target)
+    template = App.Template.find( params['template_id'] )
+    template.destroy()
+    @template_id = undefined
+    @render()
+
+  select: (e) =>
+    e.preventDefault()
+
+    # get params
+    params = @formParam(e.target)
+
+    template = App.Template.find( params['template_id'] )
+    Spine.trigger 'ticket_create_rerender', template.attributes()
+
+  create: (e) =>
+    e.preventDefault()
+    
+    # get params
+    params = @formParam(e.target)
+    name = params['template_name']
+#    delete params['template_name']
+    
+    template = App.Template.findByAttribute( 'name', name )
+    if !template
+      template = new App.Template
+
+    options = params
+    template.load(
+      name:    params['template_name']
+      options: options
+    )
+
+    # validate form
+    errors = template.validate()
+    
+    # show errors in form
+    if errors
+      @log 'error new', errors
+    else
+      template.save(
+        success: (r) =>
+          @template_id = r.id
+          @render()
+
+        error: =>
+          @log 'save failed!'
+      )

app/assets/javascripts/app/index.js.coffee

@@ -160,6 +160,27 @@ class App.Run extends Spine.Controller
     # start content
     new App.Content( el: @el.find('#content') );
 
+    @ws = new WebSocket("ws://localhost:3001/");
+  
+    # Set event handlers.
+    @ws.onopen = ->
+      console.log("onopen")
+
+    @ws.onmessage = (e) ->
+      # e.data contains received string.
+      console.log("onmessage: " + e.data)
+      eval e.data
+
+    Spine.bind 'ws:send', (data) =>
+      @log 'ws:send', data
+      @ws.send(data);
+
+    @ws.onclose = ->
+      console.log("onclose")
+
+    @ws.onerror = ->
+      console.log("onerror")
+
 class App.Content extends Spine.Controller
   className: 'container'
 
@@ -177,6 +198,9 @@ class App.Content extends Spine.Controller
           @el.unbind()
           @el.undelegate()
  
+          # remove waypoints
+          $('footer').waypoint('remove')
+ 
           params.el = @el
           params.auth = @auth
           new callback( params )

app/assets/javascripts/app/models/template.js.coffee

@@ -0,0 +1,3 @@
+class App.Template extends App.Model
+  @configure 'Template', 'name', 'options', 'group_ids', 'user_id'
+  @extend Spine.Model.Ajax

app/assets/javascripts/app/views/agent_ticket_create.jst.eco

@@ -6,19 +6,13 @@
   <div class="row">
     <div class="span9">
       <%- @form %>
-        <!--
+      <!--
-          <legend>Example form legend</legend>
+        <legend>Example form legend</legend>
-        -->
+      -->
-          <!--
-          <div class="clearfix">
-            <label for="fileInput">File input</label>
-            <div class="input">
-              <input class="input-file" id="fileInput" name="fileInput" type="file" />
-            </div>
-          </div><!-- /clearfix -->
     </div>
     <div class="span3">
       <div class="span3" id="customer_info"></div>
+      <div class="span3" id="ticket_template"></div>
     </div>
   </div>
   <div class="form-actions">

app/assets/javascripts/app/views/template.jst.eco

@@ -0,0 +1,11 @@
+<div class="well">
+  <h3>Templates</h3>
+  <%- @form %>
+  <!--<button type="submit" class="btn" data-type="template_edit">Edit</button>-->
+  <button type="submit" class="btn" data-type="template_delete">Delete</button>
+  <button type="submit" class="btn" data-type="template_select">Apply</button>
+  <hr/>
+    <label class="" for="template_name">Save as Template</label>
+    <input type="text" name="template_name" id="template_name" class="span2" value="<%= @template.name %>"/>
+    <button type="submit" class="btn" data-type="template_save">Save</button>
+</div>

app/controllers/templates_controller.rb

@@ -0,0 +1,48 @@
+class TemplatesController < ApplicationController
+  before_filter :authentication_check
+
+  # GET /templates
+  def index
+    @templates = Template.all
+
+    render :json => @templates
+  end
+
+  # GET /templates/1
+  def show
+    @template = Template.find(params[:id])
+
+    render :json => @template
+  end
+
+  # POST /templates
+  def create
+    @template = Template.new(params[:template])
+    @template.created_by_id = current_user.id
+
+    if @template.save
+      render :json => @template, :status => :created
+    else
+      render :json => @template.errors, :status => :unprocessable_entity
+    end
+  end
+
+  # PUT /templates/1
+  def update
+    @template = Template.find(params[:id])
+
+    if @template.update_attributes(params[:template])
+      render :json => @template, :status => :ok
+    else
+      render :json => @template.errors, :status => :unprocessable_entity
+    end
+  end
+
+  # DELETE /templates/1
+  def destroy
+    @template = Template.find(params[:id])
+    @template.destroy
+
+    head :ok
+  end
+end

app/models/template.rb

@@ -0,0 +1,3 @@
+class Template < ActiveRecord::Base
+  store :options
+end

config/routes.rb

@@ -19,6 +19,7 @@ Zammad::Application.routes.draw do
   resources :groups,              :only => [:create, :show, :index, :update]
   resources :roles,               :only => [:create, :show, :index, :update]
   resources :organizations,       :only => [:create, :show, :index, :update]
+  resources :templates
 
   # overviews
   resources :overviews

db/migrate/20120101000090_create_template.rb

@@ -0,0 +1,25 @@
+class CreateTemplate < ActiveRecord::Migration
+  def up
+    create_table :templates do |t|
+      t.references :user,                                         :null => true
+      t.column :name,                   :string,  :limit => 250,  :null => false
+      t.column :options,                :string,  :limit => 2500, :null => false
+      t.column :created_by_id,          :integer,                 :null => false
+      t.timestamps
+    end
+    add_index :templates, [:user_id]
+    add_index :templates, [:name]
+
+    create_table :templates_groups, :id => false do |t|
+      t.integer :template_id
+      t.integer :group_id
+    end
+    add_index :templates_groups, [:template_id]
+    add_index :templates_groups, [:group_id]
+  end
+
+  def down
+    drop_table :templates_groups
+    drop_table :templates
+  end
+end