From 687f7716b4a35ee8d9a90e2b8f5de8b89dd7093d Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Sat, 17 Aug 2013 18:09:19 +0200 Subject: [PATCH] Added doc. --- app/models/ticket/escalation.rb | 25 +++++++++++++++++++++++++ 1 file changed, 25 insertions(+) diff --git a/app/models/ticket/escalation.rb b/app/models/ticket/escalation.rb index e5cc7ef8f..085071369 100644 --- a/app/models/ticket/escalation.rb +++ b/app/models/ticket/escalation.rb @@ -2,6 +2,18 @@ module Ticket::Escalation +=begin + +rebuild escalations for all open tickets + + result = Ticket::Escalation.rebuild_all + +returns + + result = true + +=end + def self.rebuild_all ticket_state_list_open = Ticket::State.by_category( 'open' ) @@ -11,6 +23,19 @@ module Ticket::Escalation } end +=begin + +rebuild escalation for ticket + + ticket = Ticket.find(123) + result = ticket.escalation_calculation + +returns + + result = true + +=end + def escalation_calculation # set escalation off if ticket is already closed