diff --git a/app/assets/javascripts/app/controllers/chat.coffee b/app/assets/javascripts/app/controllers/chat.coffee
index 23239899f..ee665c6b0 100644
--- a/app/assets/javascripts/app/controllers/chat.coffee
+++ b/app/assets/javascripts/app/controllers/chat.coffee
@@ -366,14 +366,8 @@ class ChatWindow extends App.Controller
     @isAgentTyping = false
     @resetUnreadMessages()
 
-    chat = App.Chat.find(@session.chat_id)
-    @name = "#{chat.displayName()} [##{@session.id}]"
-    @title = ''
-    if @session && @session.preferences && @session.preferences.geo_ip
-      if @session.preferences.geo_ip.country_name
-        @title += @session.preferences.geo_ip.country_name
-      if @session.preferences.geo_ip.city_name
-        @title += " #{@session.preferences.geo_ip.city_name}"
+    @chat = App.Chat.find(@session.chat_id)
+    @name = "#{@chat.displayName()} ##{@session.id}"
 
     @on 'layout-change', @scrollToBottom
 
@@ -407,7 +401,6 @@ class ChatWindow extends App.Controller
   render: ->
     @html App.view('customer_chat/chat_window')
       name: @name
-      title: @title
 
     @el.one 'transitionend', @onTransitionend
 
@@ -435,6 +428,21 @@ class ChatWindow extends App.Controller
             @input.html(phrase)
             @sendMessage(1600)
 
+    @$('.js-info').popover(
+      trigger:    'hover'
+      html:       true
+      animation:  false
+      delay:      0
+      placement:  'bottom'
+      container:  'body' # place in body do prevent it from animating
+      title: ->
+        App.i18n.translateContent('Details')
+      content: =>
+        App.view('customer_chat/chat_window_info')(
+          session: @session
+        )
+    )
+
   focus: =>
     @input.focus()
 
diff --git a/app/assets/javascripts/app/views/customer_chat/chat_window.jst.eco b/app/assets/javascripts/app/views/customer_chat/chat_window.jst.eco
index 9eb7f9cbb..71a51e9f0 100644
--- a/app/assets/javascripts/app/views/customer_chat/chat_window.jst.eco
+++ b/app/assets/javascripts/app/views/customer_chat/chat_window.jst.eco
@@ -6,7 +6,7 @@
       <%- @Icon('small-dot', 'icon-status-modified-inner-circle') %>
     </div>
   </div>
-  <div class="chat-name" title="<%= @title %>">
+  <div class="chat-name">
     <%= @name %> <div class="status-badge js-info">
       <div class="info-badge"><%- @Icon('info') %></div>
     </div>
diff --git a/app/assets/javascripts/app/views/customer_chat/chat_window_info.jst.eco b/app/assets/javascripts/app/views/customer_chat/chat_window_info.jst.eco
new file mode 100644
index 000000000..6c90aa8a9
--- /dev/null
+++ b/app/assets/javascripts/app/views/customer_chat/chat_window_info.jst.eco
@@ -0,0 +1,16 @@
+<ul>
+<% if @session: %>
+<li><%- @T('Created at') %>: <%- @Ttimestamp(@session.created_at) %>
+<% end %>
+<% if @session && @session.preferences: %>
+  <% if @session.preferences.geo_ip: %>
+    <li>GeoIP: <%= @session.preferences.geo_ip.country_name %> <%= @session.preferences.geo_ip.city_name %>
+  <% end %>
+  <% if @session.preferences.remote_ip: %>
+    <li>IP: <%= @session.preferences.remote_ip %>
+  <% end %>
+  <% if @session.preferences.dns_name: %>
+    <li>DNS: <%= @session.preferences.dns_name %>
+  <% end %>
+<% end %>
+</ul>
\ No newline at end of file
diff --git a/lib/sessions/event/chat_session_init.rb b/lib/sessions/event/chat_session_init.rb
index bef090545..0bab5a2be 100644
--- a/lib/sessions/event/chat_session_init.rb
+++ b/lib/sessions/event/chat_session_init.rb
@@ -10,6 +10,22 @@ class Sessions::Event::ChatSessionInit < Sessions::Event::ChatBase
       geo_ip = Service::GeoIp.location(@remote_ip)
     end
 
+    # dns lookup
+    dns_name = nil
+    if @remote_ip
+      begin
+        dns = Resolv::DNS.new
+        dns.timeouts = 3
+        result = dns.getname @remote_ip
+        if result
+          dns_name = result.to_s
+        end
+      rescue => e
+        Rails.logger.error e.message
+        Rails.logger.error e.backtrace.inspect
+      end
+    end
+
     # create chat session
     chat_session = Chat::Session.create(
       chat_id: @payload['data']['chat_id'],
@@ -19,6 +35,7 @@ class Sessions::Event::ChatSessionInit < Sessions::Event::ChatBase
         participants: [@client_id],
         remote_ip: @remote_ip,
         geo_ip: geo_ip,
+        dns_name: dns_name,
       },
     )