diff --git a/lib/sequencer/unit/import/freshdesk/agent/mapping.rb b/lib/sequencer/unit/import/freshdesk/agent/mapping.rb
index 660c0e932..a0a982821 100644
--- a/lib/sequencer/unit/import/freshdesk/agent/mapping.rb
+++ b/lib/sequencer/unit/import/freshdesk/agent/mapping.rb
@@ -20,7 +20,7 @@ class Sequencer
                   firstname:  contact['name'],
                   email:      contact['email'],
                   phone:      contact['phone'],
-                  active:     contact['active'],
+                  active:     !contact['deleted'],
                   group_ids:  group_ids,
                   password:   password,
                   last_login: contact['last_login_at'],
diff --git a/lib/sequencer/unit/import/freshdesk/contact/mapping.rb b/lib/sequencer/unit/import/freshdesk/contact/mapping.rb
index 60cbd9078..f1cf6185c 100644
--- a/lib/sequencer/unit/import/freshdesk/contact/mapping.rb
+++ b/lib/sequencer/unit/import/freshdesk/contact/mapping.rb
@@ -14,7 +14,7 @@ class Sequencer
               provide_mapped do
                 {
                   firstname:       resource['name'],
-                  active:          resource['active'],
+                  active:          !resource['deleted'],
                   organization_id: organization_id,
                   email:           resource['email'],
                   mobile:          resource['mobile'],
diff --git a/spec/lib/sequencer/sequence/import/freshdesk/agent_spec.rb b/spec/lib/sequencer/sequence/import/freshdesk/agent_spec.rb
index a6d67963e..e3ee76bf5 100644
--- a/spec/lib/sequencer/sequence/import/freshdesk/agent_spec.rb
+++ b/spec/lib/sequencer/sequence/import/freshdesk/agent_spec.rb
@@ -22,7 +22,7 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Agent, sequencer: :sequ
         'available_since' => nil,
         'type'            => 'support_agent',
         'contact'         => {
-          'active'        => true,
+          'active'        => false,
           'email'         => 'freshdesk@example.com',
           'job_title'     => nil,
           'language'      => 'en',
@@ -59,16 +59,24 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Agent, sequencer: :sequ
       }
     end
 
-    it 'imports user correctly' do # rubocop:disable RSpec/MultipleExpectations, RSpec/ExampleLength
-      expect { process(process_payload) }.to change(User, :count).by(1)
-      expect(User.last).to have_attributes(
+    let(:imported_user) do
+      {
         firstname:  'John',
         lastname:   'Doe',
         login:      'freshdesk@example.com',
         email:      'freshdesk@example.com',
         active:     true,
         last_login: DateTime.parse('2021-05-10T07:52:58Z'),
-      )
+      }
+    end
+
+    it 'imports user correctly (increased user count)' do
+      expect { process(process_payload) }.to change(User, :count).by(1)
+    end
+
+    it 'imports user data correctly' do
+      process(process_payload)
+      expect(User.last).to have_attributes(imported_user)
     end
 
     it 'sets user roles correctly for admin user' do
@@ -87,5 +95,16 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Agent, sequencer: :sequ
       expect(User.last.groups_access('full').sort).to eq groups
     end
 
+    context 'with deleted flag in resource' do
+      before do
+        resource['contact']['deleted'] = true
+        imported_user[:active] = false
+      end
+
+      it 'imports user data correctly' do
+        process(process_payload)
+        expect(User.last).to have_attributes(imported_user)
+      end
+    end
   end
 end
diff --git a/spec/lib/sequencer/sequence/import/freshdesk/contact_spec.rb b/spec/lib/sequencer/sequence/import/freshdesk/contact_spec.rb
index 273c75e76..206fa521d 100644
--- a/spec/lib/sequencer/sequence/import/freshdesk/contact_spec.rb
+++ b/spec/lib/sequencer/sequence/import/freshdesk/contact_spec.rb
@@ -62,6 +62,20 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Contact, sequencer: :se
       }
     end
 
+    let(:imported_user) do
+      {
+        firstname:          'Sam',
+        lastname:           'Osborne',
+        login:              'sam.ozzy@freshdesk.com',
+        email:              'sam.ozzy@freshdesk.com',
+        active:             true,
+        cf_custom_dropdown: 'key_2',
+        cf_custom_integer:  999,
+        cf_test_checkbox:   true,
+        cf_custom_decimal:  '1.1',
+      }
+    end
+
     before do
       create :object_manager_attribute_select, object_name: 'User', name:  'cf_custom_dropdown'
       create :object_manager_attribute_integer, object_name: 'User', name: 'cf_custom_integer'
@@ -70,19 +84,25 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Contact, sequencer: :se
       ObjectManager::Attribute.migration_execute
     end
 
-    it 'imports customers correctly' do # rubocop:disable RSpec/MultipleExpectations, RSpec/ExampleLength
+    it 'imports customer correctly (increased user count)' do
       expect { process(process_payload) }.to change(User, :count).by(1)
-      expect(User.last).to have_attributes(
-        firstname:          'Sam',
-        lastname:           'Osborne',
-        login:              'sam.ozzy@freshdesk.com',
-        email:              'sam.ozzy@freshdesk.com',
-        active:             false,
-        cf_custom_dropdown: 'key_2',
-        cf_custom_integer:  999,
-        cf_test_checkbox:   true,
-        cf_custom_decimal:  '1.1',
-      )
+    end
+
+    it 'imports customer data correctly' do
+      process(process_payload)
+      expect(User.last).to have_attributes(imported_user)
+    end
+
+    context 'with deleted flag in resource' do
+      before do
+        resource['deleted'] = true
+        imported_user[:active] = false
+      end
+
+      it 'imports customer data correctly' do
+        process(process_payload)
+        expect(User.last).to have_attributes(imported_user)
+      end
     end
   end
 end