From 8bf6c1098bf08ff604618f4b0474bd299ebdca0f Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Thu, 18 May 2017 10:46:31 +0200
Subject: [PATCH 001/234] Unleash New Ticket Width

see #1059
---
 app/assets/stylesheets/zammad.scss | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 616fff940..79e200af3 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -5529,7 +5529,7 @@ footer {
 }
 
   .box.box--newTicket {
-    max-width: 658px;
+    max-width: 1080px;
     margin-left: auto;
     margin-right: auto;
   }

From 8836aa081963a8e7d0594d8a7e9be7836b52ee53 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek@users.noreply.github.com>
Date: Sun, 21 May 2017 10:53:51 +0200
Subject: [PATCH 002/234] Update README.md

---
 README.md | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/README.md b/README.md
index 715e22d1f..1c4a36d4f 100644
--- a/README.md
+++ b/README.md
@@ -9,7 +9,7 @@ with a team of agents?
 
 You're going to love Zammad!
 
-## Statusbadges
+## Status
 
 - Build: [![Build Status](https://travis-ci.org/zammad/zammad.svg?branch=develop)](https://travis-ci.org/zammad/zammad)
 - Code: [![Code Climate](https://codeclimate.com/github/zammad/zammad/badges/gpa.svg)](https://codeclimate.com/github/zammad/zammad) [![Coverage Status](https://coveralls.io/repos/github/zammad/zammad/badge.svg)](https://coveralls.io/github/zammad/zammad)

From 95d0b5bc7bfbd046438cb4f59169e1610e6f5bbf Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sun, 21 May 2017 10:58:41 +0200
Subject: [PATCH 003/234] changed readme

---
 README.md | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/README.md b/README.md
index 715e22d1f..1c4a36d4f 100644
--- a/README.md
+++ b/README.md
@@ -9,7 +9,7 @@ with a team of agents?
 
 You're going to love Zammad!
 
-## Statusbadges
+## Status
 
 - Build: [![Build Status](https://travis-ci.org/zammad/zammad.svg?branch=develop)](https://travis-ci.org/zammad/zammad)
 - Code: [![Code Climate](https://codeclimate.com/github/zammad/zammad/badges/gpa.svg)](https://codeclimate.com/github/zammad/zammad) [![Coverage Status](https://coveralls.io/repos/github/zammad/zammad/badge.svg)](https://coveralls.io/github/zammad/zammad)

From 18a27f0d7a8892232a5f378bd7f0cd46d3736bba Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 22 May 2017 21:44:40 +0200
Subject: [PATCH 004/234] Fixed issue #990 - paste in not possible in
 contentediable fields.

---
 .../app/lib/base/jquery.contenteditable.js    | 67 ++++++++++++++++---
 1 file changed, 58 insertions(+), 9 deletions(-)

diff --git a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
index 32b336806..2a1994828 100644
--- a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
+++ b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
@@ -254,6 +254,9 @@
       if (e.clipboardData) { // ie
         clipboardData = e.clipboardData
       }
+      else if (window.clipboardData) { // ie
+        clipboardData = window.clipboardData
+      }
       else if (e.originalEvent.clipboardData) { // other browsers
         clipboardData = e.originalEvent.clipboardData
       }
@@ -307,15 +310,23 @@
       }
 
       // check existing + paste text for limit
-      var text = clipboardData.getData('text/html')
-      var docType = 'html'
-      if (!text || text.length === 0) {
-          docType = 'text'
-          text = clipboardData.getData('text/plain')
+      var text, docType
+      try {
+        text = clipboardData.getData('text/html')
+        docType = 'html'
+        if (!text || text.length === 0) {
+            docType = 'text'
+            text = clipboardData.getData('text/plain')
+        }
+        if (!text || text.length === 0) {
+            docType = 'text2'
+            text = clipboardData.getData('text')
+        }
       }
-      if (!text || text.length === 0) {
-          docType = 'text2'
-          text = clipboardData.getData('text')
+      catch (e) {
+        console.log('Sorry, can\'t insert markup because browser is not supporting it.')
+        docType = 'text3'
+        text = clipboardData.getData('text')
       }
       _this.log('paste', docType, text)
 
@@ -355,7 +366,14 @@
       // cleanup
       text = App.Utils.removeEmptyLines(text)
       _this.log('insert', text)
-      document.execCommand('insertHTML', false, text)
+
+      // as fallback, insert html via pasteHtmlAtCaret (for IE 11 and lower)
+      if (docType == 'text3') {
+        _this.pasteHtmlAtCaret(text)
+      }
+      else {
+        document.execCommand('insertHTML', false, text)
+      }
       return true
     })
 
@@ -515,6 +533,37 @@
     return this.$element.html().trim()
   }
 
+  // taken from https://stackoverflow.com/questions/6690752/insert-html-at-caret-in-a-contenteditable-div/6691294#6691294
+  Plugin.prototype.pasteHtmlAtCaret = function(html) {
+    var sel, range;
+    if (window.getSelection) {
+      sel = window.getSelection()
+      if (sel.getRangeAt && sel.rangeCount) {
+        range = sel.getRangeAt(0)
+        range.deleteContents()
+
+        var el = document.createElement('div')
+        el.innerHTML = html;
+        var frag = document.createDocumentFragment(), node, lastNode
+        while ( (node = el.firstChild) ) {
+          lastNode = frag.appendChild(node)
+        }
+        range.insertNode(frag)
+
+        if (lastNode) {
+          range = range.cloneRange()
+          range.setStartAfter(lastNode)
+          range.collapse(true)
+          sel.removeAllRanges()
+          sel.addRange(range)
+        }
+      }
+    }
+    else if (document.selection && document.selection.type != 'Control') {
+      document.selection.createRange().pasteHTML(html)
+    }
+  }
+
   // log method
   Plugin.prototype.log = function() {
     if (App && App.Log) {

From aa37dc02ca72cb84049c8599bbe1c0e4edbc2d50 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 23 May 2017 08:02:59 +0200
Subject: [PATCH 005/234] Added expire_in to gitlab config.

---
 .gitlab-ci.yml | 1 +
 1 file changed, 1 insertion(+)

diff --git a/.gitlab-ci.yml b/.gitlab-ci.yml
index adb7fb768..0fe78e959 100644
--- a/.gitlab-ci.yml
+++ b/.gitlab-ci.yml
@@ -409,6 +409,7 @@ browser:build:
     - rake assets:precompile
     - rake db:drop
   artifacts:
+    expire_in: 1 week
     paths:
     - public/assets/.sprockets-manifest*
     - public/assets/application-*

From e00776ea64133f020ea4ec98b8f1aa15bf8a8358 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 23 May 2017 10:53:19 +0200
Subject: [PATCH 006/234] Fixed issue #764 - Not showing TO: / CC: fields on
 IE11 when answering a ticket.

---
 app/assets/javascripts/app/lib/app_post/utils.coffee | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/app/assets/javascripts/app/lib/app_post/utils.coffee b/app/assets/javascripts/app/lib/app_post/utils.coffee
index 44e4ff560..8be20ad0e 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@@ -125,6 +125,7 @@ class App.Utils
       child = el.firstChild
       break if !child
       break if child.nodeType isnt 1 || child.tagName isnt 'BR'
+      break if !child.remove
       child.remove()
 
     loop
@@ -133,6 +134,7 @@ class App.Utils
       child = el.lastChild
       break if !child
       break if child.nodeType isnt 1 || child.tagName isnt 'BR'
+      break if !child.remove
       child.remove()
 
   # true|false = App.Utils.htmlLastLineEmpty(element)

From a2a6309692d06b986e93da0e1137805f5f934987 Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Tue, 23 May 2017 11:26:46 +0200
Subject: [PATCH 007/234] Fixed issue #1034 - Update of object attribute leads
 to CSRF token verification failure.

---
 app/controllers/object_manager_attributes_controller.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/app/controllers/object_manager_attributes_controller.rb b/app/controllers/object_manager_attributes_controller.rb
index 5dbf0d281..8cd188023 100644
--- a/app/controllers/object_manager_attributes_controller.rb
+++ b/app/controllers/object_manager_attributes_controller.rb
@@ -1,7 +1,7 @@
 # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
 
 class ObjectManagerAttributesController < ApplicationController
-  before_action { authentication_check(permission: 'admin.object') }
+  prepend_before_action { authentication_check(permission: 'admin.object') }
 
   # GET /object_manager_attributes_list
   def list

From 586d47a41f8133ea2e55efede4ae5327ad3593a8 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 24 May 2017 12:57:00 +0200
Subject: [PATCH 008/234] Fixed issue #1131 - Email loop if default trigger for
 follow up is active and customer email address is invalid.

---
 app/models/ticket.rb             |  39 +++-
 test/unit/ticket_trigger_test.rb | 385 +++++++++++++++++++++++++++++++
 2 files changed, 423 insertions(+), 1 deletion(-)

diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index d34688823..ec000154e 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -838,11 +838,48 @@ perform changes on ticket
           if item && item[:article_id]
             article = Ticket::Article.lookup(id: item[:article_id])
             if article && article.preferences['is-auto-response'] == true && article.from && article.from =~ /#{Regexp.quote(recipient_email)}/i
-              logger.info "Send not trigger based notification to #{recipient_email} because of auto response tagged incoming email"
+              logger.info "Send no trigger based notification to #{recipient_email} because of auto response tagged incoming email"
               next
             end
           end
 
+          # loop protection / check if maximal count of trigger mail has reached
+          map = {
+            30 => 15,
+            60 => 25,
+            180 => 50,
+          }
+          skip = false
+          map.each { |minutes, count|
+            already_sent = Ticket::Article.where(
+              ticket_id: id,
+              sender: Ticket::Article::Sender.find_by(name: 'System'),
+              type: Ticket::Article::Type.find_by(name: 'email'),
+            ).where("ticket_articles.created_at > ? AND ticket_articles.to LIKE '%#{recipient_email.strip}%'", Time.zone.now - minutes.minutes).count
+            next if already_sent < count
+            logger.info "Send no trigger based notification to #{recipient_email} because already sent #{count} for this ticket within last #{minutes} minutes (loop protection)"
+            skip = true
+            break
+          }
+          next if skip
+          map = {
+            1 => 150,
+            3 => 250,
+            6 => 450,
+          }
+          skip = false
+          map.each { |hours, count|
+            already_sent = Ticket::Article.where(
+              sender: Ticket::Article::Sender.find_by(name: 'System'),
+              type: Ticket::Article::Type.find_by(name: 'email'),
+            ).where("ticket_articles.created_at > ? AND ticket_articles.to LIKE '%#{recipient_email.strip}%'", Time.zone.now - hours.hours).count
+            next if already_sent < count
+            logger.info "Send no trigger based notification to #{recipient_email} because already sent #{count} in total within last #{hours} hour(s) (loop protection)"
+            skip = true
+            break
+          }
+          next if skip
+
           email = recipient_email.downcase.strip
           next if recipients_checked.include?(email)
           recipients_checked.push(email)
diff --git a/test/unit/ticket_trigger_test.rb b/test/unit/ticket_trigger_test.rb
index 05343af10..c0c59836b 100644
--- a/test/unit/ticket_trigger_test.rb
+++ b/test/unit/ticket_trigger_test.rb
@@ -2845,4 +2845,389 @@ class TicketTriggerTest < ActiveSupport::TestCase
     assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
   end
 
+  test '2 loop check' do
+    trigger1 = Trigger.create_or_update(
+      name: 'aaa loop check',
+      condition: {
+        'ticket.state_id' => {
+          'operator' => 'is',
+          'value' => Ticket::State.all.pluck(:id),
+        },
+        'article.sender_id' => {
+          'operator' => 'is',
+          'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
+        },
+        'article.type_id' => {
+          'operator' => 'is',
+          'value' => [
+            Ticket::Article::Type.lookup(name: 'email').id,
+            Ticket::Article::Type.lookup(name: 'phone').id,
+            Ticket::Article::Type.lookup(name: 'web').id,
+          ],
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some lala',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your inquiry - loop check (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    ticket1 = Ticket.create(
+      title: 'loop try 1',
+      group: Group.lookup(name: 'Users'),
+      customer: User.lookup(email: 'nicole.braun@zammad.org'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert(ticket1, 'ticket1 created')
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: "some message <b>note</b>\nnew line",
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    ticket1.reload
+    assert_equal(1, ticket1.articles.count)
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(2, ticket1.articles.count)
+
+    ticket1.priority = Ticket::Priority.lookup(name: '2 normal')
+    ticket1.save!
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(2, ticket1.articles.count)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(4, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[2].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[3].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(6, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[4].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[5].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(8, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[6].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[7].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(10, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[8].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[9].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(12, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[10].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[11].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(14, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[12].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[13].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(16, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[14].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[15].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(18, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[16].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[17].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(20, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[18].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[19].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(22, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[20].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[21].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(24, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[22].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[23].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(26, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[24].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[25].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(28, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[26].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[27].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(30, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[28].from)
+    assert_equal('nicole.braun@zammad.org', ticket1.articles[29].to)
+
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_loop_sender@example.com',
+      to: 'some_loop_recipient@example.com',
+      subject: 'some subject 1234',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'some message <b>note</b><br>new line',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Observer::Transaction.commit
+    ticket1.reload
+    assert_equal(31, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[30].from)
+
+  end
+
 end

From 626c11667920ecc27a59fe8bc9cf6887b82c2046 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 24 May 2017 15:58:22 +0200
Subject: [PATCH 009/234] Also take origin_by_id for article assets.

---
 app/models/ticket/article/assets.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/app/models/ticket/article/assets.rb b/app/models/ticket/article/assets.rb
index eef72101c..82b266648 100644
--- a/app/models/ticket/article/assets.rb
+++ b/app/models/ticket/article/assets.rb
@@ -42,7 +42,7 @@ returns
       data[ app_model_article ][ id ] = attributes_with_association_ids
     end
 
-    %w(created_by_id updated_by_id).each { |local_user_id|
+    %w(created_by_id updated_by_id origin_by_id).each { |local_user_id|
       next if !self[ local_user_id ]
       next if data[ app_model_user ] && data[ app_model_user ][ self[ local_user_id ] ]
       user = User.lookup(id: self[ local_user_id ])

From 0b54d60e4f607a3c035e0448e641fc450d28de8f Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 26 May 2017 09:54:00 +0200
Subject: [PATCH 010/234] Small code cleanup (added placeholder for overview
 error message) and improved filter description.

---
 app/assets/javascripts/app/controllers/_channel/email.coffee  | 4 +---
 .../javascripts/app/views/ticket_overview/index.jst.eco       | 1 +
 2 files changed, 2 insertions(+), 3 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_channel/email.coffee b/app/assets/javascripts/app/controllers/_channel/email.coffee
index 5eb14a75f..c22b4814d 100644
--- a/app/assets/javascripts/app/controllers/_channel/email.coffee
+++ b/app/assets/javascripts/app/controllers/_channel/email.coffee
@@ -45,9 +45,7 @@ class App.ChannelEmailFilter extends App.Controller
 
     template = $( '<div><div class="overview"></div><a data-type="new" class="btn btn--success">' + App.i18n.translateContent('New') + '</a></div>' )
 
-    description = '''
-With Filters you can e. g. dispatch new Tickets into certain groups or set a certain priority for Tickets of an VIP customer.
-'''
+    description = 'With filters you can e. g. dispatch new tickets into certain groups or set a certain priority for tickets of a VIP customer.'
 
     new App.ControllerTable(
       el:       template.find('.overview')
diff --git a/app/assets/javascripts/app/views/ticket_overview/index.jst.eco b/app/assets/javascripts/app/views/ticket_overview/index.jst.eco
index 5f4329177..b38fc6a6f 100644
--- a/app/assets/javascripts/app/views/ticket_overview/index.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_overview/index.jst.eco
@@ -1,3 +1,4 @@
+<div class="js-error hide fullscreenMessage"></div>
 <div class="sidebar"></div>
 <div class="main flex">
   <div class="overview-header"></div>

From e9efae4b83f57bb9c941962b6f42702c5cde46b1 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 26 May 2017 15:32:37 +0200
Subject: [PATCH 011/234] Fixed elasticsearch index issue by replace
 Twitter::NullObject with nil.

---
 ...70525000001_fixed_twitter_ticket_article_preferences.rb} | 0
 lib/tweet_base.rb                                           | 6 +++---
 2 files changed, 3 insertions(+), 3 deletions(-)
 rename db/migrate/{20170314000002_fixed_twitter_ticket_article_preferences.rb => 20170525000001_fixed_twitter_ticket_article_preferences.rb} (100%)

diff --git a/db/migrate/20170314000002_fixed_twitter_ticket_article_preferences.rb b/db/migrate/20170525000001_fixed_twitter_ticket_article_preferences.rb
similarity index 100%
rename from db/migrate/20170314000002_fixed_twitter_ticket_article_preferences.rb
rename to db/migrate/20170525000001_fixed_twitter_ticket_article_preferences.rb
diff --git a/lib/tweet_base.rb b/lib/tweet_base.rb
index 3c1388bef..52c99d15c 100644
--- a/lib/tweet_base.rb
+++ b/lib/tweet_base.rb
@@ -10,11 +10,11 @@ class TweetBase
   def user(tweet)
 
     if tweet.class == Twitter::DirectMessage
-      Rails.logger.error "Twitter sender for dm (#{tweet.id}): found"
+      Rails.logger.debug "Twitter sender for dm (#{tweet.id}): found"
       Rails.logger.debug tweet.sender.inspect
       return tweet.sender
     elsif tweet.class == Twitter::Tweet
-      Rails.logger.error "Twitter sender for tweet (#{tweet.id}): found"
+      Rails.logger.debug "Twitter sender for tweet (#{tweet.id}): found"
       Rails.logger.debug tweet.user.inspect
       return tweet.user
     else
@@ -377,7 +377,7 @@ class TweetBase
 
     # replace Twitter::NullObject with nill to prevent elasticsearch index issue
     preferences.each { |_key, value|
-      next if value.class != ActiveSupport::HashWithIndifferentAccess
+      next if value.class != ActiveSupport::HashWithIndifferentAccess && value.class != Hash
       value.each { |sub_key, sub_level|
         next if sub_level.class != Twitter::NullObject
         value[sub_key] = nil

From 79c398becb20c74370cc44513444c84f0c4eb347 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 26 May 2017 15:34:32 +0200
Subject: [PATCH 012/234] Implemented reply_to header as sender/customer
 feature.

---
 app/models/channel/email_parser.rb            |  60 +++++-----
 .../channel/filter/reply_to_based_sender.rb   |  36 ++++++
 .../20170525000001_reply_to_sender_feature.rb |  45 ++++++++
 db/seeds/settings.rb                          |  36 ++++++
 test/unit/email_process_reply_to_test.rb      | 103 ++++++++++++++++++
 5 files changed, 254 insertions(+), 26 deletions(-)
 create mode 100644 app/models/channel/filter/reply_to_based_sender.rb
 create mode 100644 db/migrate/20170525000001_reply_to_sender_feature.rb
 create mode 100644 test/unit/email_process_reply_to_test.rb

diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index 2ddfec7bc..e1a9baa99 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -117,32 +117,7 @@ class Channel::EmailParser
     }
 
     # set extra headers
-    begin
-      data[:from_email]        = Mail::Address.new(from).address
-      data[:from_local]        = Mail::Address.new(from).local
-      data[:from_domain]       = Mail::Address.new(from).domain
-      data[:from_display_name] = Mail::Address.new(from).display_name ||
-                                 (Mail::Address.new(from).comments && Mail::Address.new(from).comments[0])
-    rescue
-      from.strip!
-      if from =~ /^(.+?)<(.+?)@(.+?)>$/
-        data[:from_email]        = "#{$2}@#{$3}"
-        data[:from_local]        = $2
-        data[:from_domain]       = $3
-        data[:from_display_name] = $1
-      else
-        data[:from_email]  = from
-        data[:from_local]  = from
-        data[:from_domain] = from
-      end
-    end
-
-    # do extra decoding because we needed to use field.value
-    data[:from_display_name] = Mail::Field.new('X-From', data[:from_display_name]).to_s
-    data[:from_display_name].delete!('"')
-    data[:from_display_name].strip!
-    data[:from_display_name].gsub!(/^'/, '')
-    data[:from_display_name].gsub!(/'$/, '')
+    data = data.merge(Channel::EmailParser.sender_properties(from))
 
     # do extra encoding (see issue#1045)
     if data[:subject].present?
@@ -638,6 +613,39 @@ returns
     true
   end
 
+  def self.sender_properties(from)
+    data = {}
+
+    begin
+      data[:from_email]        = Mail::Address.new(from).address
+      data[:from_local]        = Mail::Address.new(from).local
+      data[:from_domain]       = Mail::Address.new(from).domain
+      data[:from_display_name] = Mail::Address.new(from).display_name ||
+                                 (Mail::Address.new(from).comments && Mail::Address.new(from).comments[0])
+    rescue
+      from.strip!
+      if from =~ /^(.+?)<(.+?)@(.+?)>$/
+        data[:from_email]        = "#{$2}@#{$3}"
+        data[:from_local]        = $2
+        data[:from_domain]       = $3
+        data[:from_display_name] = $1
+      else
+        data[:from_email]  = from
+        data[:from_local]  = from
+        data[:from_domain] = from
+      end
+    end
+
+    # do extra decoding because we needed to use field.value
+    data[:from_display_name] = Mail::Field.new('X-From', data[:from_display_name]).to_s
+    data[:from_display_name].delete!('"')
+    data[:from_display_name].strip!
+    data[:from_display_name].gsub!(/^'/, '')
+    data[:from_display_name].gsub!(/'$/, '')
+
+    data
+  end
+
   def set_attributes_by_x_headers(item_object, header_name, mail, suffix = false)
 
     # loop all x-zammad-hedaer-* headers
diff --git a/app/models/channel/filter/reply_to_based_sender.rb b/app/models/channel/filter/reply_to_based_sender.rb
new file mode 100644
index 000000000..ed42eabf3
--- /dev/null
+++ b/app/models/channel/filter/reply_to_based_sender.rb
@@ -0,0 +1,36 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+module Channel::Filter::ReplyToBasedSender
+
+  def self.run(_channel, mail)
+
+    reply_to = mail['reply-to'.to_sym]
+    return if reply_to.blank?
+
+    setting = Setting.get('postmaster_sender_based_on_reply_to')
+    return if setting.blank?
+
+    # get properties of reply-to header
+    result = Channel::EmailParser.sender_properties(reply_to)
+
+    if setting == 'as_sender_of_email'
+      mail[:from]              = reply_to
+      mail[:from_email]        = result[:from_email]
+      mail[:from_local]        = result[:from_local]
+      mail[:from_domain]       = result[:from_domain]
+      mail[:from_display_name] = result[:from_display_name]
+      return
+    end
+
+    if setting == 'as_sender_of_email_use_from_realname'
+      mail[:from]        = reply_to
+      mail[:from_email]  = result[:from_email]
+      mail[:from_local]  = result[:from_local]
+      mail[:from_domain] = result[:from_domain]
+      return
+    end
+
+    Rails.logger.error "Invalid setting value for 'postmaster_sender_based_on_reply_to' -> #{setting.inspect}"
+  end
+
+end
diff --git a/db/migrate/20170525000001_reply_to_sender_feature.rb b/db/migrate/20170525000001_reply_to_sender_feature.rb
new file mode 100644
index 000000000..397dca48e
--- /dev/null
+++ b/db/migrate/20170525000001_reply_to_sender_feature.rb
@@ -0,0 +1,45 @@
+class ReplyToSenderFeature < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title: 'Sender based on Reply-To header',
+      name: 'postmaster_sender_based_on_reply_to',
+      area: 'Email::Base',
+      description: 'Set/overwrite sender/from of email based on reply-to header. Useful to set correct customer if email is received from a third party system on behalf of a customer.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'postmaster_sender_based_on_reply_to',
+            tag: 'select',
+            options: {
+              ''                                     => '-',
+              'as_sender_of_email'                   => 'Take reply-to header as sender/from of email.',
+              'as_sender_of_email_use_from_realname' => 'Take reply-to header as sender/from of email and use realname of origin from.',
+            },
+          },
+        ],
+      },
+      state: [],
+      preferences: {
+        permission: ['admin.channel_email'],
+      },
+      frontend: false
+    )
+
+    Setting.create_if_not_exists(
+      title: 'Defines postmaster filter.',
+      name: '0011_postmaster_sender_based_on_reply_to',
+      area: 'Postmaster::PreFilter',
+      description: 'Defines postmaster filter to set the sender/from of emails based on reply-to header.',
+      options: {},
+      state: 'Channel::Filter::ReplyToBasedSender',
+      frontend: false
+    )
+  end
+
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 99c5305c8..53ffb728a 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -1657,6 +1657,33 @@ Setting.create_if_not_exists(
   frontend: false
 )
 
+Setting.create_if_not_exists(
+  title: 'Sender based on Reply-To header',
+  name: 'postmaster_sender_based_on_reply_to',
+  area: 'Email::Base',
+  description: 'Set/overwrite sender/from of email based on reply-to header. Useful to set correct customer if email is received from a third party system on behalf of a customer.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'postmaster_sender_based_on_reply_to',
+        tag: 'select',
+        options: {
+          ''                                     => '-',
+          'as_sender_of_email'                   => 'Take reply-to header as sender/from of email.',
+          'as_sender_of_email_use_from_realname' => 'Take reply-to header as sender/from of email and use realname of origin from.',
+        },
+      },
+    ],
+  },
+  state: [],
+  preferences: {
+    permission: ['admin.channel_email'],
+  },
+  frontend: false
+)
+
 Setting.create_if_not_exists(
   title: 'Notification Sender',
   name: 'notification_sender',
@@ -2217,6 +2244,15 @@ Setting.create_if_not_exists(
   state: 'Channel::Filter::Trusted',
   frontend: false
 )
+Setting.create_if_not_exists(
+  title: 'Defines postmaster filter.',
+  name: '0011_postmaster_sender_based_on_reply_to',
+  area: 'Postmaster::PreFilter',
+  description: 'Defines postmaster filter to set the sender/from of emails based on reply-to header.',
+  options: {},
+  state: 'Channel::Filter::ReplyToBasedSender',
+  frontend: false
+)
 Setting.create_if_not_exists(
   title: 'Defines postmaster filter.',
   name: '0012_postmaster_filter_sender_is_system_address',
diff --git a/test/unit/email_process_reply_to_test.rb b/test/unit/email_process_reply_to_test.rb
new file mode 100644
index 000000000..dbef68207
--- /dev/null
+++ b/test/unit/email_process_reply_to_test.rb
@@ -0,0 +1,103 @@
+# encoding: utf-8
+require 'test_helper'
+
+class EmailProcessReplyToTest < ActiveSupport::TestCase
+
+  test 'normal processing' do
+
+    setting_orig = Setting.get('postmaster_sender_based_on_reply_to')
+    Setting.set('postmaster_sender_based_on_reply_to', '')
+
+    email = "From: Bob Smith <marketing_tool@example.com>
+To: zammad@example.com
+Subject: some new subject
+Reply-To: replay_to_customer_process1@example.com
+
+Some Text"
+
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email)
+    assert_equal('Bob Smith <marketing_tool@example.com>', article_p.from)
+    assert_equal('replay_to_customer_process1@example.com', article_p.reply_to)
+    assert_equal('marketing_tool@example.com', ticket_p.customer.email)
+    assert_equal('Bob', ticket_p.customer.firstname)
+    assert_equal('Smith', ticket_p.customer.lastname)
+
+    Setting.set('postmaster_sender_based_on_reply_to', setting_orig)
+
+  end
+
+  test 'normal processing - take reply to as customer' do
+
+    setting_orig = Setting.get('postmaster_sender_based_on_reply_to')
+    Setting.set('postmaster_sender_based_on_reply_to', 'as_sender_of_email')
+
+    email = "From: Bob Smith <marketing_tool@example.com>
+To: zammad@example.com
+Subject: some new subject
+Reply-To: replay_to_customer_process2@example.com
+
+Some Text"
+
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email)
+    assert_equal('replay_to_customer_process2@example.com', article_p.from)
+    assert_equal('replay_to_customer_process2@example.com', article_p.reply_to)
+    assert_equal('replay_to_customer_process2@example.com', ticket_p.customer.email)
+    assert_equal('', ticket_p.customer.firstname)
+    assert_equal('', ticket_p.customer.lastname)
+
+    email = "From: Bob Smith <marketing_tool@example.com>
+To: zammad@example.com
+Subject: some new subject
+Reply-To: Some Name <replay_to_customer_process2-1@example.com>
+
+Some Text"
+
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email)
+    assert_equal('Some Name <replay_to_customer_process2-1@example.com>', article_p.from)
+    assert_equal('Some Name <replay_to_customer_process2-1@example.com>', article_p.reply_to)
+    assert_equal('replay_to_customer_process2-1@example.com', ticket_p.customer.email)
+    assert_equal('Some', ticket_p.customer.firstname)
+    assert_equal('Name', ticket_p.customer.lastname)
+
+    Setting.set('postmaster_sender_based_on_reply_to', setting_orig)
+
+  end
+
+  test 'normal processing - take reply to as customer and use from as realname' do
+
+    setting_orig = Setting.get('postmaster_sender_based_on_reply_to')
+    Setting.set('postmaster_sender_based_on_reply_to', 'as_sender_of_email_use_from_realname')
+
+    email = "From: Bob Smith <marketing_tool@example.com>
+To: zammad@example.com
+Subject: some new subject
+Reply-To: replay_to_customer_process3@example.com
+
+Some Text"
+
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email)
+    assert_equal('replay_to_customer_process3@example.com', article_p.from)
+    assert_equal('replay_to_customer_process3@example.com', article_p.reply_to)
+    assert_equal('replay_to_customer_process3@example.com', ticket_p.customer.email)
+    assert_equal('Bob', ticket_p.customer.firstname)
+    assert_equal('Smith', ticket_p.customer.lastname)
+
+    email = "From: Bob Smith <marketing_tool@example.com>
+To: zammad@example.com
+Subject: some new subject
+Reply-To: Some Name <replay_to_customer_process3-1@example.com>
+
+Some Text"
+
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email)
+    assert_equal('Some Name <replay_to_customer_process3-1@example.com>', article_p.from)
+    assert_equal('Some Name <replay_to_customer_process3-1@example.com>', article_p.reply_to)
+    assert_equal('replay_to_customer_process3-1@example.com', ticket_p.customer.email)
+    assert_equal('Bob', ticket_p.customer.firstname)
+    assert_equal('Smith', ticket_p.customer.lastname)
+
+    Setting.set('postmaster_sender_based_on_reply_to', setting_orig)
+
+  end
+
+end

From 2893910aba0140d52660da68c339887a02d82f59 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 26 May 2017 15:36:45 +0200
Subject: [PATCH 013/234] Fixed filename.

---
 ...=> 20170525000002_fixed_twitter_ticket_article_preferences.rb} | 0
 1 file changed, 0 insertions(+), 0 deletions(-)
 rename db/migrate/{20170525000001_fixed_twitter_ticket_article_preferences.rb => 20170525000002_fixed_twitter_ticket_article_preferences.rb} (100%)

diff --git a/db/migrate/20170525000001_fixed_twitter_ticket_article_preferences.rb b/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences.rb
similarity index 100%
rename from db/migrate/20170525000001_fixed_twitter_ticket_article_preferences.rb
rename to db/migrate/20170525000002_fixed_twitter_ticket_article_preferences.rb

From 1a6c8ce0f3c5a25647b2465a830954904ef4345a Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Mon, 29 May 2017 13:49:17 +0200
Subject: [PATCH 014/234] Fixed issue #944 - Remove all Users from Overview
 does not work.

---
 .../_application_controller_form.coffee       |  7 +++--
 app/assets/javascripts/application.js         | 28 ++++++++++++++-----
 public/assets/tests/form_column_select.js     |  1 +
 3 files changed, 27 insertions(+), 9 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_application_controller_form.coffee b/app/assets/javascripts/app/controllers/_application_controller_form.coffee
index 8115dcd24..499602a72 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_form.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_form.coffee
@@ -426,8 +426,11 @@ class App.ControllerForm extends App.Controller
         delete param[item.name]
         continue
 
-      # collect all params, push it to an array if already exists
-      value = item.value.trim()
+      # collect all params, push it to an array item.value already exists
+      value = item.value
+      if item.value
+        value = item.value.trim()
+
       if item.type is 'boolean'
         if value is ''
           value = undefined
diff --git a/app/assets/javascripts/application.js b/app/assets/javascripts/application.js
index dffd7ba39..7b907799e 100644
--- a/app/assets/javascripts/application.js
+++ b/app/assets/javascripts/application.js
@@ -246,13 +246,27 @@ jQuery.fn.extend( {
       var val = $elem.val();
       var type = $elem.data('field-type');
 
-      return val == null ?
-        null :
-        jQuery.isArray( val ) ?
-          jQuery.map( val, function( val ) {
-            return { name: elem.name, value: val.replace( rCRLF, "\r\n" ), type: type };
-          } ) :
-          { name: elem.name, value: val.replace( rCRLF, "\r\n" ), type: type };
+      var result;
+      if ( val == null ) {
+
+        // be sure that also null values are transfered
+        // https://github.com/zammad/zammad/issues/944
+        if ( $elem.prop('multiple') ) {
+          result = { name: elem.name, value: null, type: type };
+        }
+        else {
+          result = null
+        }
+      }
+      else if ( jQuery.isArray( val ) ) {
+        result = jQuery.map( val, function( val ) {
+          return { name: elem.name, value: val.replace( rCRLF, "\r\n" ), type: type };
+        } );
+      }
+      else {
+        result = { name: elem.name, value: val.replace( rCRLF, "\r\n" ), type: type };
+      }
+      return result;
     } ).get();
   }
 } );
diff --git a/public/assets/tests/form_column_select.js b/public/assets/tests/form_column_select.js
index 9670678ae..a81645e3e 100644
--- a/public/assets/tests/form_column_select.js
+++ b/public/assets/tests/form_column_select.js
@@ -28,6 +28,7 @@ test( "column_select check", function(assert) {
 
   var params = App.ControllerForm.params(el)
   var test_params = {
+    column_select1: null,
     column_select2: ['aaa', 'bbb'],
     column_select3: ['1', '2'],
   }

From 1bf75622293e639023fe79e14c3952ab7ebdfdb3 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 30 May 2017 01:45:04 +0200
Subject: [PATCH 015/234] Serialise Twitter::Place to prevent search indexing
 issues.

---
 ...0170525000002_fixed_twitter_ticket_article_preferences.rb | 5 +++++
 lib/tweet_base.rb                                            | 4 ++++
 2 files changed, 9 insertions(+)

diff --git a/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences.rb b/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences.rb
index ce2cff6d0..40e9e15ee 100644
--- a/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences.rb
+++ b/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences.rb
@@ -12,6 +12,11 @@ class FixedTwitterTicketArticlePreferences < ActiveRecord::Migration
       article.preferences.each { |_key, value|
         next if value.class != ActiveSupport::HashWithIndifferentAccess
         value.each { |sub_key, sub_level|
+          if sub_level.class == Twitter::Place
+            value[sub_key] = sub_level.attrs
+            changed = true
+            next
+          end
           next if sub_level.class != Twitter::NullObject
           value[sub_key] = nil
           changed = true
diff --git a/lib/tweet_base.rb b/lib/tweet_base.rb
index 52c99d15c..24a41465e 100644
--- a/lib/tweet_base.rb
+++ b/lib/tweet_base.rb
@@ -379,6 +379,10 @@ class TweetBase
     preferences.each { |_key, value|
       next if value.class != ActiveSupport::HashWithIndifferentAccess && value.class != Hash
       value.each { |sub_key, sub_level|
+        if sub_level.class == Twitter::Place
+          value[sub_key] = sub_level.attrs
+          next
+        end
         next if sub_level.class != Twitter::NullObject
         value[sub_key] = nil
       }

From 0ebeb58a6cfc89459bf3af2f678f5ea619e89832 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 30 May 2017 08:26:45 +0200
Subject: [PATCH 016/234] Fixed issue #1097 - Can't map LDAP group to multiple
 Zammad roles.

---
 .../app/controllers/_integration/ldap.coffee  | 18 ++++++++++----
 .../app/views/integration/ldap.jst.eco        |  8 +++----
 ...20170529132120_ldap_multi_group_mapping.rb | 24 +++++++++++++++++++
 lib/ldap/group.rb                             | 15 +++++++-----
 spec/lib/import/ldap/user_factory_spec.rb     |  6 ++---
 spec/lib/import/ldap/user_spec.rb             |  7 +++---
 6 files changed, 58 insertions(+), 20 deletions(-)
 create mode 100644 db/migrate/20170529132120_ldap_multi_group_mapping.rb

diff --git a/app/assets/javascripts/app/controllers/_integration/ldap.coffee b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
index cda274205..b497b0f05 100644
--- a/app/assets/javascripts/app/controllers/_integration/ldap.coffee
+++ b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
@@ -61,8 +61,15 @@ class Form extends App.Controller
   render: (top = false) =>
     @config = @currentConfig()
 
+    group_role_map = {}
+    for source, dests of @config.group_role_map
+      group_role_map[source] = dests.map((dest) ->
+        App.Role.find(dest).displayName()
+      ).join ', '
+
     @html App.view('integration/ldap')(
-      config: @config
+      config: @config,
+      group_role_map: group_role_map
     )
     if _.isEmpty(@config)
       @$('.js-notConfigured').removeClass('hide')
@@ -419,7 +426,9 @@ class ConnectionWizard extends App.WizardModal
     length = group_role_map.source.length-1
     for count in [0..length]
       if group_role_map.source[count] && group_role_map.dest[count]
-        group_role_map_local[group_role_map.source[count]] = group_role_map.dest[count]
+        if !_.isArray(group_role_map_local[group_role_map.source[count]])
+          group_role_map_local[group_role_map.source[count]] = []
+        group_role_map_local[group_role_map.source[count]].push group_role_map.dest[count]
     @wizardConfig.group_role_map = group_role_map_local
 
     expertSettings = @formParam(@expertForm)
@@ -454,8 +463,9 @@ class ConnectionWizard extends App.WizardModal
 
   buildRowsGroupRole: (group_role_map) =>
     el = []
-    for source, dest of group_role_map
-      el.push @buildRowGroupRole(source, dest)
+    for source, dests of group_role_map
+      for dest in dests
+        el.push @buildRowGroupRole(source, dest)
     el
 
   buildRowGroupRole: (source, dest) =>
diff --git a/app/assets/javascripts/app/views/integration/ldap.jst.eco b/app/assets/javascripts/app/views/integration/ldap.jst.eco
index 5cfed344f..b580e21fa 100644
--- a/app/assets/javascripts/app/views/integration/ldap.jst.eco
+++ b/app/assets/javascripts/app/views/integration/ldap.jst.eco
@@ -64,7 +64,7 @@
   <% end %>
 
   <h3><%- @T('Role') %></h3>
-  <% if _.isEmpty(@config.group_role_map): %>
+  <% if _.isEmpty(@group_role_map): %>
     <table class="settings-list settings-list--stretch settings-list--placeholder">
       <thead><tr><th><%- @T('No Entries') %>
     </table>
@@ -75,10 +75,10 @@
           <th width="40%"><%- @T('LDAP') %>
           <th width="60%"><%- @T('Zammad') %>
       <tbody>
-        <% for key, value of @config.group_role_map: %>
+        <% for source, dests of @group_role_map: %>
           <tr>
-            <td class="settings-list-row-control"><%= key %>
-            <td class="settings-list-row-control"><%= App.Role.find(value).displayName() %>
+            <td class="settings-list-row-control"><%= source %>
+            <td class="settings-list-row-control"><%= dests %>
         <% end %>
   <% end %>
     </table>
diff --git a/db/migrate/20170529132120_ldap_multi_group_mapping.rb b/db/migrate/20170529132120_ldap_multi_group_mapping.rb
new file mode 100644
index 000000000..3c277aa23
--- /dev/null
+++ b/db/migrate/20170529132120_ldap_multi_group_mapping.rb
@@ -0,0 +1,24 @@
+class LdapMultiGroupMapping < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    # load existing LDAP config
+    ldap_config = Setting.get('ldap_config')
+
+    # exit early if no config is present
+    return if ldap_config.blank?
+    return if ldap_config['group_role_map'].blank?
+
+    # loop over group role mapping and check
+    # if we need to migrate to new array structure
+    ldap_config['group_role_map'].each do |source, dest|
+      next if dest.is_a?(Array)
+      ldap_config['group_role_map'][source] = [dest]
+    end
+
+    # store updated
+    Setting.set('ldap_config', ldap_config)
+  end
+end
diff --git a/lib/ldap/group.rb b/lib/ldap/group.rb
index eb3a10cc7..0e63a8dc2 100644
--- a/lib/ldap/group.rb
+++ b/lib/ldap/group.rb
@@ -85,16 +85,19 @@ class Ldap
         members = entry[:member]
         next if members.blank?
 
-        role = mapping[entry.dn.downcase]
-        next if role.blank?
-        role = role.to_i
+        roles = mapping[entry.dn.downcase]
+        next if roles.blank?
 
         members.each do |user_dn|
           user_dn_key = user_dn.downcase
 
-          result[user_dn_key] ||= []
-          next if result[user_dn_key].include?(role)
-          result[user_dn_key].push(role)
+          roles.each do |role|
+            role = role.to_i
+
+            result[user_dn_key] ||= []
+            next if result[user_dn_key].include?(role)
+            result[user_dn_key].push(role)
+          end
         end
       end
 
diff --git a/spec/lib/import/ldap/user_factory_spec.rb b/spec/lib/import/ldap/user_factory_spec.rb
index 80f1a4c31..05c34b0c0 100644
--- a/spec/lib/import/ldap/user_factory_spec.rb
+++ b/spec/lib/import/ldap/user_factory_spec.rb
@@ -35,7 +35,7 @@ RSpec.describe Import::Ldap::UserFactory do
       # group user role mapping
       expect(mocked_ldap).to receive(:search)
       # user counting
-      expect(mocked_ldap).to receive(:count).and_return(1)
+      allow(mocked_ldap).to receive(:count).and_return(1)
       # user search
       expect(mocked_ldap).to receive(:search).and_yield(mocked_entry)
 
@@ -201,7 +201,7 @@ RSpec.describe Import::Ldap::UserFactory do
       config = {
         group_filter:   '(objectClass=group)',
         group_role_map: {
-          group_dn => '1',
+          group_dn => %w(1 2),
         }
       }
 
@@ -219,7 +219,7 @@ RSpec.describe Import::Ldap::UserFactory do
       )
 
       expected = {
-        user_dn => [1]
+        user_dn => [1, 2]
       }
 
       expect(user_roles).to be_a(Hash)
diff --git a/spec/lib/import/ldap/user_spec.rb b/spec/lib/import/ldap/user_spec.rb
index 823218edc..f49140828 100644
--- a/spec/lib/import/ldap/user_spec.rb
+++ b/spec/lib/import/ldap/user_spec.rb
@@ -29,7 +29,8 @@ RSpec.describe Import::Ldap::User do
   let(:user_roles) do
     {
       user_entry.dn => [
-        Role.find_by(name: 'Admin').id
+        Role.find_by(name: 'Admin').id,
+        Role.find_by(name: 'Agent').id
       ]
     }
   end
@@ -90,8 +91,8 @@ RSpec.describe Import::Ldap::User do
           # gets called later it will get initialized
           # with the changed dn
           user_roles[ user_entry.dn ] = [
-            Role.find_by(name: 'Agent').id,
-            Role.find_by(name: 'Admin').id
+            Role.find_by(name: 'Admin').id,
+            Role.find_by(name: 'Agent').id
           ]
 
           # change dn so no mapping will match

From 48e3da57ee06227c9b57f96a5afb56f132325aa1 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 30 May 2017 08:55:51 +0200
Subject: [PATCH 017/234] Improved email loop protection. Remember permanent
 delivery failed on user to prevent email loops.

---
 .../bounce_delivery_permanent_failed.rb       |  73 +++++
 ...nce_check.rb => bounce_follow_up_check.rb} |   6 +-
 app/models/ticket.rb                          |  13 +
 ...00002_setting_delivery_permanent_failed.rb |  35 +++
 db/seeds/settings.rb                          |  13 +-
 test/fixtures/mail55.box                      | 230 ++++++++++++++++
 ...s_bounce_delivery_permanent_failed_test.rb | 220 +++++++++++++++
 test/unit/email_process_bounce_follow_test.rb | 254 ++++++++++++++++++
 test/unit/email_process_bounce_test.rb        |  39 ---
 9 files changed, 841 insertions(+), 42 deletions(-)
 create mode 100644 app/models/channel/filter/bounce_delivery_permanent_failed.rb
 rename app/models/channel/filter/{bounce_check.rb => bounce_follow_up_check.rb} (90%)
 create mode 100644 db/migrate/20170529000002_setting_delivery_permanent_failed.rb
 create mode 100644 test/fixtures/mail55.box
 create mode 100644 test/unit/email_process_bounce_delivery_permanent_failed_test.rb
 create mode 100644 test/unit/email_process_bounce_follow_test.rb
 delete mode 100644 test/unit/email_process_bounce_test.rb

diff --git a/app/models/channel/filter/bounce_delivery_permanent_failed.rb b/app/models/channel/filter/bounce_delivery_permanent_failed.rb
new file mode 100644
index 000000000..ecd75f39f
--- /dev/null
+++ b/app/models/channel/filter/bounce_delivery_permanent_failed.rb
@@ -0,0 +1,73 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+module Channel::Filter::BounceDeliveryPermanentFailed
+
+  def self.run(_channel, mail)
+
+    return if !mail[:mail_instance]
+    return if !mail[:mail_instance].bounced?
+    return if !mail[:attachments]
+
+    # remember, do not send notifications to certain recipients again if failed permanent
+    mail[:attachments].each { |attachment|
+      next if !attachment[:preferences]
+      next if attachment[:preferences]['Mime-Type'] != 'message/rfc822'
+      next if !attachment[:data]
+
+      result = Channel::EmailParser.new.parse(attachment[:data])
+      next if !result[:message_id]
+      message_id_md5 = Digest::MD5.hexdigest(result[:message_id])
+      article = Ticket::Article.where(message_id_md5: message_id_md5).order('created_at DESC, id DESC').limit(1).first
+      next if !article
+
+      # check user preferences
+      next if mail[:mail_instance].action != 'failed'
+      next if mail[:mail_instance].retryable? != false
+      next if mail[:mail_instance].error_status != '5.1.1'
+
+      # get recipient of origin article, if only one - mark this user to not sent notifications anymore
+      recipients = []
+      if article.sender.name == 'System' || article.sender.name == 'Agent'
+        %w(to cc).each { |line|
+          next if article[line].blank?
+          recipients = []
+          begin
+            list = Mail::AddressList.new(article[line])
+            list.addresses.each { |address|
+              next if address.address.blank?
+              recipients.push address.address.downcase
+            }
+          rescue
+            Rails.logger.info "Unable to parse email address in '#{article[line]}'"
+          end
+        }
+        if recipients.count > 1
+          recipients = []
+        end
+      end
+
+      # get recipient bounce mail, mark this user to not sent notifications anymore
+      final_recipient = mail[:mail_instance].final_recipient
+      if final_recipient.present?
+        final_recipient.sub!(/rfc822;\s{0,10}/, '')
+        if final_recipient.present?
+          recipients.push final_recipient.downcase
+        end
+      end
+
+      # set user preferences
+      recipients.each { |recipient|
+        users = User.where(email: recipient)
+        users.each { |user|
+          next if !user
+          user.preferences[:mail_delivery_failed] = true
+          user.preferences[:mail_delivery_failed_data] = Time.zone.now
+          user.save!
+        }
+      }
+    }
+
+    true
+
+  end
+end
diff --git a/app/models/channel/filter/bounce_check.rb b/app/models/channel/filter/bounce_follow_up_check.rb
similarity index 90%
rename from app/models/channel/filter/bounce_check.rb
rename to app/models/channel/filter/bounce_follow_up_check.rb
index 1835254b6..872053564 100644
--- a/app/models/channel/filter/bounce_check.rb
+++ b/app/models/channel/filter/bounce_follow_up_check.rb
@@ -1,6 +1,6 @@
 # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
 
-module Channel::Filter::BounceCheck
+module Channel::Filter::BounceFollowUpCheck
 
   def self.run(_channel, mail)
 
@@ -13,13 +13,17 @@ module Channel::Filter::BounceCheck
       next if !attachment[:preferences]
       next if attachment[:preferences]['Mime-Type'] != 'message/rfc822'
       next if !attachment[:data]
+
       result = Channel::EmailParser.new.parse(attachment[:data])
       next if !result[:message_id]
       message_id_md5 = Digest::MD5.hexdigest(result[:message_id])
       article = Ticket::Article.where(message_id_md5: message_id_md5).order('created_at DESC, id DESC').limit(1).first
       next if !article
+
       Rails.logger.debug "Follow up for '##{article.ticket.number}' in bounce email."
       mail[ 'x-zammad-ticket-id'.to_sym ] = article.ticket_id
+      mail[ 'x-zammad-is-auto-response'.to_sym ] = true
+
       return true
     }
 
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index ec000154e..668f43c86 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -813,6 +813,19 @@ perform changes on ticket
         recipients_checked = []
         recipients_raw.each { |recipient_email|
 
+          skip_user = false
+          users = User.where(email: recipient_email)
+          users.each { |user|
+            next if user.preferences[:mail_delivery_failed] != true
+            next if !user.preferences[:mail_delivery_failed_data]
+            till_blocked = ((user.preferences[:mail_delivery_failed_data] - Time.zone.now - 60.days) / 60 / 60 / 24).round
+            next if till_blocked.positive?
+            logger.info "Send no trigger based notification to #{recipient_email} because email is marked as mail_delivery_failed for #{till_blocked} days"
+            skip_user = true
+            break
+          }
+          next if skip_user
+
           # send notifications only to email adresses
           next if !recipient_email
           next if recipient_email !~ /@/
diff --git a/db/migrate/20170529000002_setting_delivery_permanent_failed.rb b/db/migrate/20170529000002_setting_delivery_permanent_failed.rb
new file mode 100644
index 000000000..aa299bb42
--- /dev/null
+++ b/db/migrate/20170529000002_setting_delivery_permanent_failed.rb
@@ -0,0 +1,35 @@
+class SettingDeliveryPermanentFailed < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    setting = Setting.find_by(name: '0900_postmaster_filter_bounce_check')
+    if setting
+      setting.name = '0900_postmaster_filter_bounce_follow_up_check'
+      setting.state = 'Channel::Filter::BounceFollowUpCheck'
+      setting.save!
+    else
+      Setting.create_if_not_exists(
+        title: 'Defines postmaster filter.',
+        name: '0900_postmaster_filter_bounce_follow_up_check',
+        area: 'Postmaster::PreFilter',
+        description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.',
+        options: {},
+        state: 'Channel::Filter::BounceFollowUpCheck',
+        frontend: false
+      )
+    end
+    Setting.create_if_not_exists(
+      title: 'Defines postmaster filter.',
+      name: '0950_postmaster_filter_bounce_delivery_permanent_failed',
+      area: 'Postmaster::PreFilter',
+      description: 'Defines postmaster filter to identify postmaster bounced - disable sending notification on permanent deleivery failed.',
+      options: {},
+      state: 'Channel::Filter::BounceDeliveryPermanentFailed',
+      frontend: false
+    )
+
+  end
+
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 53ffb728a..777dc1aa1 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -2327,11 +2327,20 @@ Setting.create_if_not_exists(
 )
 Setting.create_if_not_exists(
   title: 'Defines postmaster filter.',
-  name: '0900_postmaster_filter_bounce_check',
+  name: '0900_postmaster_filter_bounce_follow_up_check',
   area: 'Postmaster::PreFilter',
   description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.',
   options: {},
-  state: 'Channel::Filter::BounceCheck',
+  state: 'Channel::Filter::BounceFollowUpCheck',
+  frontend: false
+)
+Setting.create_if_not_exists(
+  title: 'Defines postmaster filter.',
+  name: '0950_postmaster_filter_bounce_delivery_permanent_failed',
+  area: 'Postmaster::PreFilter',
+  description: 'Defines postmaster filter to identify postmaster bounced - disable sending notification on permanent deleivery failed.',
+  options: {},
+  state: 'Channel::Filter::BounceDeliveryPermanentFailed',
   frontend: false
 )
 Setting.create_if_not_exists(
diff --git a/test/fixtures/mail55.box b/test/fixtures/mail55.box
new file mode 100644
index 000000000..de2b25785
--- /dev/null
+++ b/test/fixtures/mail55.box
@@ -0,0 +1,230 @@
+Return-Path: <MAILER-DAEMON>
+Delivered-To: example@zammad.com
+Received: by mx1.zammad.loc (Postfix)
+  id 738F920A13B2; Fri, 26 May 2017 17:01:45 +0200 (CEST)
+Date: Fri, 26 May 2017 17:01:45 +0200 (CEST)
+From: MAILER-DAEMON@mx1.zammad.loc (Mail Delivery System)
+Subject: Undelivered Mail Returned to Sender
+To: example@zammad.com
+Auto-Submitted: auto-replied
+MIME-Version: 1.0
+Content-Type: multipart/report; report-type=delivery-status;
+  boundary="207FF20398ED.1495810905/mx1.zammad.loc"
+Message-Id: <20170526150145.738F920A13B2@mx1.zammad.loc>
+
+This is a MIME-encapsulated message.
+
+--207FF20398ED.1495810905/mx1.zammad.loc
+Content-Description: Notification
+Content-Type: text/plain; charset=us-ascii
+
+This is the mail system at host mx1.zammad.loc.
+
+I'm sorry to have to inform you that your message could not
+be delivered to one or more recipients. It's attached below.
+
+For further assistance, please send mail to postmaster.
+
+If you do so, please include this problem report. You can
+delete your own text from the attached returned message.
+
+                   The mail system
+
+                   <ticket-bounce-trigger2@example.com>: host aspmx.l.example.com[108.177.96.26] said:
+    550-5.1.1 The email account that you tried to reach does not exist. Please
+    try 550-5.1.1 double-checking the recipient's email address for typos or
+    550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
+    https://support.example.com/mail/?p=NoSuchUser l59si1635011edl.281 - gsmtp
+    (in reply to RCPT TO command)
+
+--207FF20398ED.1495810905/mx1.zammad.loc
+Content-Description: Delivery report
+Content-Type: message/delivery-status
+
+Reporting-MTA: dns; mx1.zammad.loc
+X-Postfix-Queue-ID: 207FF20398ED
+X-Postfix-Sender: rfc822; example@zammad.com
+Arrival-Date: Fri, 26 May 2017 17:01:45 +0200 (CEST)
+
+Final-Recipient: rfc822; ticket-bounce-trigger2@example.com
+Original-Recipient: rfc822;ticket-bounce-trigger2@example.com
+Action: failed
+Status: 5.1.1
+Remote-MTA: dns; aspmx.l.example.com
+Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does
+    not exist. Please try 550-5.1.1 double-checking the recipient's email
+    address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
+    https://support.example.com/mail/?p=NoSuchUser l59si1635011edl.281 - gsmtp
+
+--207FF20398ED.1495810905/mx1.zammad.loc
+Content-Description: Undelivered Message
+Content-Type: message/rfc822
+
+Return-Path: <example@zammad.com>
+Received: from apn0000.dc.zammad.com (apn0000.dc.zammad.com [88.0.0.0])
+  by mx1.zammad.loc (Postfix) with ESMTP id 207FF20398ED
+  for <ticket-bounce-trigger2@example.com>; Fri, 26 May 2017 17:01:45 +0200 (CEST)
+Received: by apn0000.dc.zammad.com (Postfix, from userid 1050)
+  id 08443420973; Fri, 26 May 2017 17:01:45 +0200 (CEST)
+Date: Fri, 26 May 2017 17:01:45 +0200
+From: Twelve SaaS GmbH Helpdesk <example@zammad.com>
+To: ticket-bounce-trigger2@example.com
+Message-ID: <20170526150141.232.13312@example.zammad.loc>
+In-Reply-To: 
+References: <20170526150142.232.819805@example.zammad.loc>
+ <20170526150119.6C5E520A13B2@mx1.zammad.loc>
+ <20170526150141.232.799457@example.zammad.loc>
+ <20170526150117.0560820A13B3@mx1.zammad.loc>
+ <20170526150115.232.175460@example.zammad.loc>
+ <20170526150108.232.482766@example.zammad.loc>
+ <20170526150041.F3D2C20A13B3@mx1.zammad.loc>
+ <20170526150036.232.513248@example.zammad.loc>
+ <20170526150008.6AE8A20A13B8@mx1.zammad.loc>
+ <20170526150004.232.103372@example.zammad.loc>
+ <20170526145940.D799220A13B3@mx1.zammad.loc>
+ <20170526145932.232.91897@example.zammad.loc>
+ <20170526145906.8FCA520A13B2@mx1.zammad.loc>
+ <20170526145901.232.269971@example.zammad.loc>
+ <lyHYjBDWwaU5KGbDrCyOfA@notifications.example.com>
+ Subject: =?UTF-8?Q?[Ticket#1705265400361]_RE:_Thanks_for_your_follow_up?=
+ =?UTF-8?Q?_=28G_Suite:_Benachrichtigung_=C3=BCber_Verl=C3=A4ngerung_in_30?=
+ =?UTF-8?Q?_Tagen=29?=
+ Mime-Version: 1.0
+Content-Type: multipart/mixed;
+ boundary="--==_mimepart_5928435950b1_22d42086504355bc";
+ charset=UTF-8
+ Content-Transfer-Encoding: 7bit
+Organization: Twelve SaaS GmbH
+X-Loop: yes
+Precedence: bulk
+Auto-Submitted: auto-generated
+X-Auto-Response-Suppress: All
+X-Powered-By: Zammad - Helpdesk/Support (https://zammad.org/)
+X-Mailer: Zammad Mail Service
+
+
+----==_mimepart_5928435950b1_22d42086504355bc
+Content-Type: multipart/alternative;
+ boundary="--==_mimepart_592843594d35_22d4208650435394";
+ charset=UTF-8
+ Content-Transfer-Encoding: 7bit
+
+
+----==_mimepart_592843594d35_22d4208650435394
+Content-Type: text/plain;
+ charset=UTF-8
+ Content-Transfer-Encoding: 7bit
+
+Your follow up for (Ticket#1705265400361) has been received and will be reviewed by our support staff.
+
+To provide additional information, please reply to this email or click on the following link:[1] https://example.zammad.loc/#ticket/zoom/232
+
+Your Twelve SaaS Helpdesk Team
+
+[2] Zammad, your customer support system
+
+[1] https://example.zammad.loc/#ticket/zoom/232
+[2] https://zammad.com
+----==_mimepart_592843594d35_22d4208650435394
+Content-Type: multipart/related;
+ boundary="--==_mimepart_592843594e47_22d4208650435484";
+ charset=UTF-8
+ Content-Transfer-Encoding: 7bit
+
+
+----==_mimepart_592843594e47_22d4208650435484
+Content-Type: text/html;
+ charset=UTF-8
+ Content-Transfer-Encoding: 7bit
+
+<!DOCTYPE html>
+<html>
+  <head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/>
+    <style type="text/css">
+      body {
+        font-family:'Helvetica Neue', Helvetica, Arial, Geneva, sans-serif; font-size: 12px;;
+      }
+      img {
+        outline: none;
+        text-decoration: none;
+        -ms-interpolation-mode: bicubic;
+      }
+      a img {
+        border: none;
+      }
+      table td {
+        border-collapse: collapse;
+      }
+      table {
+        border-collapse: collapse;
+        mso-table-lspace: 0pt;
+        mso-table-rspace: 0pt;
+        border: none;
+        table-layout: auto;
+        display: block;
+        width: 100%;
+        overflow: auto;
+        word-break: keep-all;
+      }
+      table,
+      pre,
+      blockquote {
+        margin: 0 0 16px;
+      }
+      td, th {
+        padding: 7px 12px;
+        border: 1px solid hsl(0,0%,87%);
+      }
+      th {
+        font-weight: bold;
+        text-align: center;
+      }
+      tbody tr:nth-child(even) {
+        background: hsl(0,0%,97%);
+      }
+      col {
+        width: auto;
+      }
+      p {
+        margin: 0;
+      }
+      code {
+        border: none;
+        background: hsl(0,0%,97%);
+        white-space: pre-wrap;
+      }
+      blockquote {
+        padding: 8px 12px;
+        border-left: 5px solid #eee;
+      }
+      pre {
+        padding: 12px 15px;
+        font-size: 13px;
+        line-height: 1.45;
+        background: hsl(0,0%,97%);
+        white-space: pre-wrap;
+        border-radius: 3px;
+        border: none;
+        overflow: auto;
+      }
+    </style>
+  </head>
+  <body style="font-family:'Helvetica Neue', Helvetica, Arial, Geneva, sans-serif; font-size: 12px;"><div>Your follow up for <b>(Ticket#1705265400361)</b> has been received and will be reviewed by our support staff.</div>
+  <br>
+<div>To provide additional information, please reply to this email or click on the following link:
+<a href="https://example.zammad.loc/#ticket/zoom/232" rel="nofollow noreferrer noopener" target="_blank">https://example.zammad.loc/#ticket/zoom/232</a>
+</div>
+<br>
+<div>Your Twelve SaaS Helpdesk Team</div>
+<br>
+<div><i><a href="https://zammad.com" rel="nofollow noreferrer noopener" target="_blank">Zammad</a>, your customer support system</i></div></body>
+</html>
+
+----==_mimepart_592843594e47_22d4208650435484--
+
+----==_mimepart_592843594d35_22d4208650435394--
+
+----==_mimepart_5928435950b1_22d42086504355bc--
+
+--207FF20398ED.1495810905/mx1.zammad.loc--
diff --git a/test/unit/email_process_bounce_delivery_permanent_failed_test.rb b/test/unit/email_process_bounce_delivery_permanent_failed_test.rb
new file mode 100644
index 000000000..f62210e55
--- /dev/null
+++ b/test/unit/email_process_bounce_delivery_permanent_failed_test.rb
@@ -0,0 +1,220 @@
+# encoding: utf-8
+require 'test_helper'
+
+class EmailProcessBounceDeliveryPermanentFailedTest < ActiveSupport::TestCase
+
+  test 'process with bounce trigger email loop check - article based blocker' do
+    roles = Role.where(name: %w(Customer))
+    customer1 = User.create_or_update(
+      login: 'ticket-bounce-trigger1@example.com',
+      firstname: 'Notification',
+      lastname: 'Customer1',
+      email: 'ticket-bounce-trigger1@example.com',
+      active: true,
+      roles: roles,
+      preferences: {},
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Trigger.create_or_update(
+      name: 'auto reply new ticket',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'create',
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your inquiry (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    Trigger.create_or_update(
+      name: 'auto reply followup',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'update',
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your follow up (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    ticket = Ticket.create(
+      title: 'bounce check',
+      group: Group.lookup(name: 'Users'),
+      customer: customer1,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'bounce check',
+      message_id: '<20150830145601.30.6088xx@edenhofer.zammad.com>',
+      body: 'some message bounce check',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+    assert_equal('new', ticket.state.name)
+    assert_equal(2, ticket.articles.count)
+
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: customer1.email,
+      subject: 'bounce check 2',
+      message_id: '<20150830145601.30.608881@edenhofer.zammad.com>',
+      body: 'some message bounce check 2',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+    assert_equal(4, ticket.articles.count)
+
+    travel 1.second
+    email_raw_string = IO.binread('test/fixtures/mail33-undelivered-mail-returned-to-sender.box')
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email_raw_string)
+    assert_equal(ticket.id, ticket_p.id)
+    assert_equal('open', ticket_p.state.name)
+    assert_equal(5, ticket_p.articles.count)
+    travel_back
+    ticket.destroy
+  end
+
+  test 'process with bounce trigger email loop check - bounce based blocker' do
+    roles = Role.where(name: %w(Customer))
+    customer2 = User.create_or_update(
+      login: 'ticket-bounce-trigger2@example.com',
+      firstname: 'Notification',
+      lastname: 'Customer2',
+      email: 'ticket-bounce-trigger2@example.com',
+      active: true,
+      roles: roles,
+      preferences: {},
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Trigger.create_or_update(
+      name: 'auto reply new ticket',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'create',
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your inquiry (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    Trigger.create_or_update(
+      name: 'auto reply followup',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'update',
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your follow up (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    ticket = Ticket.create(
+      title: 'bounce check',
+      group: Group.lookup(name: 'Users'),
+      customer: customer2,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'bounce check',
+      message_id: '<20150830145601.30.6088xx@edenhofer.zammad.com>',
+      body: 'some message bounce check',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+    assert_equal('new', ticket.state.name)
+    assert_equal(2, ticket.articles.count)
+
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'bounce check 2',
+      message_id: '<20170526150141.232.13312@example.zammad.loc>',
+      body: 'some message bounce check 2',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+    assert_equal(4, ticket.articles.count)
+
+    travel 1.second
+    email_raw_string = IO.binread('test/fixtures/mail55.box')
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email_raw_string)
+    assert_equal(ticket.id, ticket_p.id)
+    assert_equal('open', ticket_p.state.name)
+    assert_equal(5, ticket_p.articles.count)
+    travel_back
+    ticket.destroy
+  end
+
+end
diff --git a/test/unit/email_process_bounce_follow_test.rb b/test/unit/email_process_bounce_follow_test.rb
new file mode 100644
index 000000000..242c95845
--- /dev/null
+++ b/test/unit/email_process_bounce_follow_test.rb
@@ -0,0 +1,254 @@
+# encoding: utf-8
+require 'test_helper'
+
+class EmailProcessBounceFollowUpTest < ActiveSupport::TestCase
+
+  test 'process with bounce follow up check' do
+
+    ticket = Ticket.create(
+      title: 'bounce check',
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'bounce check',
+      message_id: '<20150830145601.30.608881@edenhofer.zammad.com>',
+      body: 'some message bounce check',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    travel 1.second
+    email_raw_string = IO.binread('test/fixtures/mail33-undelivered-mail-returned-to-sender.box')
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email_raw_string)
+    assert_equal(ticket.id, ticket_p.id)
+    assert_equal('new', ticket_p.state.name)
+    travel_back
+    ticket.destroy
+
+  end
+
+  test 'process with bounce trigger email loop check - article based blocker' do
+    roles = Role.where(name: %w(Customer))
+    customer1 = User.create_or_update(
+      login: 'ticket-bounce-trigger1@example.com',
+      firstname: 'Notification',
+      lastname: 'Customer1',
+      email: 'ticket-bounce-trigger1@example.com',
+      active: true,
+      roles: roles,
+      preferences: {},
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Trigger.create_or_update(
+      name: 'auto reply new ticket',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'create',
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your inquiry (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    Trigger.create_or_update(
+      name: 'auto reply followup',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'update',
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your follow up (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    ticket = Ticket.create(
+      title: 'bounce check',
+      group: Group.lookup(name: 'Users'),
+      customer: customer1,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'bounce check',
+      message_id: '<20150830145601.30.6088xx@edenhofer.zammad.com>',
+      body: 'some message bounce check',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+    assert_equal('new', ticket.state.name)
+    assert_equal(2, ticket.articles.count)
+
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: customer1.email,
+      subject: 'bounce check 2',
+      message_id: '<20150830145601.30.608881@edenhofer.zammad.com>',
+      body: 'some message bounce check 2',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+    assert_equal(4, ticket.articles.count)
+
+    travel 1.second
+    email_raw_string = IO.binread('test/fixtures/mail33-undelivered-mail-returned-to-sender.box')
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email_raw_string)
+    assert_equal(ticket.id, ticket_p.id)
+    assert_equal('open', ticket_p.state.name)
+    assert_equal(5, ticket_p.articles.count)
+    travel_back
+    ticket.destroy
+  end
+
+  test 'process with bounce trigger email loop check - bounce based blocker' do
+    roles = Role.where(name: %w(Customer))
+    customer2 = User.create_or_update(
+      login: 'ticket-bounce-trigger2@example.com',
+      firstname: 'Notification',
+      lastname: 'Customer2',
+      email: 'ticket-bounce-trigger2@example.com',
+      active: true,
+      roles: roles,
+      preferences: {},
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    Trigger.create_or_update(
+      name: 'auto reply new ticket',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'create',
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your inquiry (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    Trigger.create_or_update(
+      name: 'auto reply followup',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'update',
+        },
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your follow up (#{ticket.title})!',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    ticket = Ticket.create(
+      title: 'bounce check',
+      group: Group.lookup(name: 'Users'),
+      customer: customer2,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'bounce check',
+      message_id: '<20150830145601.30.6088xx@edenhofer.zammad.com>',
+      body: 'some message bounce check',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+    assert_equal('new', ticket.state.name)
+    assert_equal(2, ticket.articles.count)
+
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'bounce check 2',
+      message_id: '<20170526150141.232.13312@example.zammad.loc>',
+      body: 'some message bounce check 2',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+    assert_equal(4, ticket.articles.count)
+
+    travel 1.second
+    email_raw_string = IO.binread('test/fixtures/mail55.box')
+    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email_raw_string)
+    assert_equal(ticket.id, ticket_p.id)
+    assert_equal('open', ticket_p.state.name)
+    assert_equal(5, ticket_p.articles.count)
+    travel_back
+    ticket.destroy
+  end
+
+end
diff --git a/test/unit/email_process_bounce_test.rb b/test/unit/email_process_bounce_test.rb
deleted file mode 100644
index 048f16d01..000000000
--- a/test/unit/email_process_bounce_test.rb
+++ /dev/null
@@ -1,39 +0,0 @@
-# encoding: utf-8
-require 'test_helper'
-
-class EmailProcessBounceTest < ActiveSupport::TestCase
-
-  test 'process with bounce check' do
-
-    ticket = Ticket.create(
-      title: 'bounce check',
-      group: Group.lookup( name: 'Users'),
-      customer_id: 2,
-      state: Ticket::State.lookup( name: 'new' ),
-      priority: Ticket::Priority.lookup( name: '2 normal' ),
-      updated_by_id: 1,
-      created_by_id: 1,
-    )
-    article = Ticket::Article.create(
-      ticket_id: ticket.id,
-      from: 'some_sender@example.com',
-      to: 'some_recipient@example.com',
-      subject: 'bounce check',
-      message_id: '<20150830145601.30.608881@edenhofer.zammad.com>',
-      body: 'some message bounce check',
-      internal: false,
-      sender: Ticket::Article::Sender.where(name: 'Customer').first,
-      type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: 1,
-      created_by_id: 1,
-    )
-    travel 1.second
-    email_raw_string = IO.binread('test/fixtures/mail33-undelivered-mail-returned-to-sender.box')
-    ticket_p, article_p, user_p = Channel::EmailParser.new.process({}, email_raw_string)
-    assert_equal(ticket.id, ticket_p.id)
-    assert_equal('new', ticket_p.state.name)
-    travel_back
-    ticket.destroy
-  end
-
-end

From 329ab853a26b515da298811432bddc644fcfd369 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 30 May 2017 16:06:17 +0200
Subject: [PATCH 018/234] Fixed error log of issue #948 - recipient attribute
 isn't a hash.

---
 lib/sessions/event/broadcast.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/sessions/event/broadcast.rb b/lib/sessions/event/broadcast.rb
index 4e3e84409..4cacafce1 100644
--- a/lib/sessions/event/broadcast.rb
+++ b/lib/sessions/event/broadcast.rb
@@ -12,7 +12,7 @@ class Sessions::Event::Broadcast < Sessions::Event::Base
 
       # broadcast to recipient list
       if @payload['recipient']
-        if @payload['recipient'].class != Hash && @payload['recipient'].class != ActiveSupport::HashWithIndifferentAccess
+        if @payload['recipient'].class != Hash && @payload['recipient'].class != ActiveSupport::HashWithIndifferentAccess && @payload['recipient'].class != ActionController::Parameters
           log 'error', "recipient attribute isn't a hash (#{@payload['recipient'].class}) '#{@payload['recipient'].inspect}'"
         elsif !@payload['recipient'].key?('user_id')
           log 'error', "need recipient.user_id attribute '#{@payload['recipient'].inspect}'"

From 2bbb2c9519cbe1ad0aabcb176c02c4cda4225f5a Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 30 May 2017 18:32:28 +0200
Subject: [PATCH 019/234] Fixed issue #1095 - Zendesk import: Error while
 importing ticket field with dash in name.

---
 lib/import/zendesk/object_field.rb           |  5 +-
 spec/lib/import/zendesk/ticket_field_spec.rb | 28 +++++++++++
 test/integration/zendesk_import_test.rb      | 53 ++++++++++++++------
 3 files changed, 67 insertions(+), 19 deletions(-)

diff --git a/lib/import/zendesk/object_field.rb b/lib/import/zendesk/object_field.rb
index ac0024271..7457cf1c2 100644
--- a/lib/import/zendesk/object_field.rb
+++ b/lib/import/zendesk/object_field.rb
@@ -15,8 +15,7 @@ module Import
       private
 
       def local_name(object_field)
-        return @local_name if @local_name
-        @local_name = remote_name(object_field).gsub(/\s/, '_').downcase
+        @local_name ||= remote_name(object_field).gsub(%r{[\s\/]}, '_').underscore.gsub(/_{2,}/, '_')
       end
 
       def remote_name(object_field)
@@ -28,7 +27,7 @@ module Import
       end
 
       def backend_class(object_field)
-        "Import::Zendesk::ObjectAttribute::#{object_field.type  .capitalize}".constantize
+        "Import::Zendesk::ObjectAttribute::#{object_field.type.capitalize}".constantize
       end
 
       def object_name
diff --git a/spec/lib/import/zendesk/ticket_field_spec.rb b/spec/lib/import/zendesk/ticket_field_spec.rb
index 71c5975fa..327acc058 100644
--- a/spec/lib/import/zendesk/ticket_field_spec.rb
+++ b/spec/lib/import/zendesk/ticket_field_spec.rb
@@ -3,4 +3,32 @@ require 'lib/import/zendesk/object_field_examples'
 
 RSpec.describe Import::Zendesk::TicketField do
   it_behaves_like 'Import::Zendesk::ObjectField'
+
+  it 'handles fields with dashes in title' do
+
+    zendesk_object = double(
+      id:                 1337,
+      title:              'Priority - Simple',
+      key:                'priority_simple',
+      type:               'text',
+      removable:          true,
+      active:             true,
+      position:           1,
+      required_in_portal: true,
+      visible_in_portal:  true,
+      required:           true,
+      description:        'Example field',
+    )
+
+    expect(ObjectManager::Attribute).to receive(:migration_execute).and_return(true)
+
+    expect do
+      described_class.new(zendesk_object)
+    end.not_to raise_error
+
+    ObjectManager::Attribute.remove(
+      object: 'Ticket',
+      name:   zendesk_object.key,
+    )
+  end
 end
diff --git a/test/integration/zendesk_import_test.rb b/test/integration/zendesk_import_test.rb
index 709ff1f2f..3e59fa1de 100644
--- a/test/integration/zendesk_import_test.rb
+++ b/test/integration/zendesk_import_test.rb
@@ -136,7 +136,14 @@ class ZendeskImportTest < ActiveSupport::TestCase
     checks.each { |check|
       user = User.find(check[:id])
       check[:data].each { |key, value|
-        assert_equal(value, user[key], "user.#{key} for user_id #{check[:id]}")
+        user_value = user[key]
+        text       = "user.#{key} for user_id #{check[:id]}"
+
+        if value.nil?
+          assert_nil(user_value, text)
+        else
+          assert_equal(value, user_value, text)
+        end
       }
       assert_equal(check[:roles], user.roles.sort.to_a, "#{user.login} roles")
       assert_equal(check[:groups], user.groups.sort.to_a, "#{user.login} groups")
@@ -247,7 +254,14 @@ class ZendeskImportTest < ActiveSupport::TestCase
     checks.each { |check|
       organization = Organization.find(check[:id])
       check[:data].each { |key, value|
-        assert_equal(value, organization[key], "organization.#{key} for organization_id #{check[:id]}")
+        organization_value = organization[key]
+        text               = "organization.#{key} for organization_id #{check[:id]}"
+
+        if value.nil?
+          assert_nil(organization_value, text)
+        else
+          assert_equal(value, organization_value, text)
+        end
       }
     }
   end
@@ -282,7 +296,7 @@ class ZendeskImportTest < ActiveSupport::TestCase
         id: 2,
         data: {
           title:                    'test',
-          #note:                     'This is the first comment. Feel free to delete this sample ticket.',
+          #note:                    'This is the first comment. Feel free to delete this sample ticket.',
           note:                     'test email',
           create_article_type_id:   1,
           create_article_sender_id: 2,
@@ -293,11 +307,11 @@ class ZendeskImportTest < ActiveSupport::TestCase
           owner_id:                 1,
           customer_id:              6,
           organization_id:          2,
-          test_checkbox:         true,
-          custom_integer:         999,
-          custom_dropdown:     'key2',
-          custom_decimal:       '1.6',
-          not_existing:           nil,
+          test_checkbox:            true,
+          custom_integer:           999,
+          custom_drop_down:         'key2',
+          custom_decimal:           '1.6',
+          not_existing:             nil,
         },
       },
       {
@@ -315,12 +329,12 @@ If you\'re reading this message in your email, click the ticket number link that
           priority_id:              1,
           owner_id:                 1,
           customer_id:              7,
-          organization_id:        nil,
-          test_checkbox:        false,
-          custom_integer:         nil,
-          custom_dropdown:         '',
-          custom_decimal:         nil,
-          not_existing:           nil,
+          organization_id:          nil,
+          test_checkbox:            false,
+          custom_integer:           nil,
+          custom_drop_down:         '',
+          custom_decimal:           nil,
+          not_existing:             nil,
         },
       },
       {
@@ -376,7 +390,14 @@ If you\'re reading this message in your email, click the ticket number link that
     checks.each { |check|
       ticket = Ticket.find(check[:id])
       check[:data].each { |key, value|
-        assert_equal(value, ticket[key], "ticket.#{key} for ticket_id #{check[:id]}")
+        ticket_value = ticket[key]
+        text         = "ticket.#{key} for ticket_id #{check[:id]}"
+
+        if value.nil?
+          assert_nil(ticket_value, text)
+        else
+          assert_equal(value, ticket_value, text)
+        end
       }
     }
   end
@@ -471,7 +492,7 @@ If you\'re reading this message in your email, click the ticket number link that
       custom_date
       custom_integer
       custom_regex
-      custom_dropdown
+      custom_drop_down
     )
 
     assert_equal(copmare_fields, local_fields, 'ticket fields')

From d77e73bb12562f30b1bf93f89f27cf996682e6fc Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 30 May 2017 12:04:10 +0200
Subject: [PATCH 020/234] Zendesk import: Improved exception text for
 ObjectManager Attribute errors and removed dependency of init_callback
 implementation.

---
 lib/import/zendesk/object_attribute.rb          |  4 +++-
 .../lib/import/zendesk/object_attribute_spec.rb | 17 +++++++++++++++--
 2 files changed, 18 insertions(+), 3 deletions(-)

diff --git a/lib/import/zendesk/object_attribute.rb b/lib/import/zendesk/object_attribute.rb
index 4c8824487..ae8a7fd01 100644
--- a/lib/import/zendesk/object_attribute.rb
+++ b/lib/import/zendesk/object_attribute.rb
@@ -13,12 +13,14 @@ module Import
       private
 
       def init_callback(_attribute)
-        raise 'Missing init_callback method implementation for this object attribute'
       end
 
       def add(object, name, attribute)
         ObjectManager::Attribute.add( attribute_config(object, name, attribute) )
         ObjectManager::Attribute.migration_execute(false)
+      rescue => e
+        # rubocop:disable Style/SpecialGlobalVars
+        raise $!, "Problem with ObjectManager Attribute '#{name}': #{$!}", $!.backtrace
       end
 
       def attribute_config(object, name, attribute)
diff --git a/spec/lib/import/zendesk/object_attribute_spec.rb b/spec/lib/import/zendesk/object_attribute_spec.rb
index 4fb38161d..0539fa263 100644
--- a/spec/lib/import/zendesk/object_attribute_spec.rb
+++ b/spec/lib/import/zendesk/object_attribute_spec.rb
@@ -2,7 +2,7 @@ require 'rails_helper'
 
 RSpec.describe Import::Zendesk::ObjectAttribute do
 
-  it 'throws an exception if no init_callback is implemented' do
+  it 'extends ObjectManager Attribute exception text' do
 
     attribute = double(
       title:              'Example attribute',
@@ -16,6 +16,19 @@ RSpec.describe Import::Zendesk::ObjectAttribute do
       type:               'input',
     )
 
-    expect { described_class.new('Ticket', 'example_field', attribute) }.to raise_error(RuntimeError)
+    error_text = 'some error'
+    expect(ObjectManager::Attribute).to receive(:add).and_raise(RuntimeError, error_text)
+
+    exception = nil
+    begin
+      described_class.new('Ticket', 'example_field', attribute)
+    rescue => e
+      exception = e
+    end
+
+    expect(exception).not_to be nil
+    expect(exception).to be_a(RuntimeError)
+    expect(exception.message).to include(error_text)
+    expect(exception.message).not_to eq(error_text)
   end
 end

From 8cef58b4da9aae9d501da17368b5e992dc47f227 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 1 Jun 2017 08:23:53 +0200
Subject: [PATCH 021/234] Improved streaming handling (fetch parent tweets via
 REST). Improved auto reconnect to stream if channel config has changed.
 Improved max import for streaming (already reached max import on initial
 config - took 15 min. to import first tweet). Changed fallback REST tweet
 search from 30 to 20 minutes.

---
 app/models/channel.rb                    | 66 ++++++++++++---------
 app/models/channel/driver/twitter.rb     | 54 +++++++++++++++--
 lib/tweet_base.rb                        | 51 ++++++++--------
 lib/tweet_stream.rb                      |  1 +
 test/integration/twitter_browser_test.rb |  3 +-
 test/integration/twitter_test.rb         | 75 ++++++++++++++++++++----
 6 files changed, 181 insertions(+), 69 deletions(-)

diff --git a/app/models/channel.rb b/app/models/channel.rb
index b56a8e68e..2decd642e 100644
--- a/app/models/channel.rb
+++ b/app/models/channel.rb
@@ -132,45 +132,57 @@ stream all accounts
   def self.stream
     Thread.abort_on_exception = true
 
+    auto_reconnect_after = 25
     last_channels = []
 
     loop do
       logger.debug 'stream controll loop'
+
       current_channels = []
       channels = Channel.where('active = ? AND area LIKE ?', true, '%::Account')
       channels.each { |channel|
         next if channel.options[:adapter] != 'twitter'
+        channel_id = channel.id.to_s
+        current_channels.push channel_id
 
-        current_channels.push channel.id
-
-        # exit it channel has changed
-        if @@channel_stream[channel.id] && @@channel_stream[channel.id][:updated_at] != channel.updated_at
-          logger.debug "channel (#{channel.id}) has changed, restart thread"
-          @@channel_stream[channel.id][:thread].exit
-          @@channel_stream[channel.id][:thread].join
-          @@channel_stream[channel.id][:stream_instance].disconnect
-          @@channel_stream[channel.id] = false
+        # exit it channel has changed or connection is older then 25 min.
+        if @@channel_stream[channel_id]
+          if @@channel_stream[channel_id][:updated_at] != channel.updated_at
+            logger.info "channel (#{channel.id}) has changed, stop thread"
+            @@channel_stream[channel_id][:thread].exit
+            @@channel_stream[channel_id][:thread].join
+            @@channel_stream[channel_id][:stream_instance].disconnect
+            @@channel_stream[channel_id] = false
+          elsif @@channel_stream[channel_id][:started_at] && @@channel_stream[channel_id][:started_at] < Time.zone.now - auto_reconnect_after.minutes
+            logger.info "channel (#{channel.id}) reconnect - thread is older then #{auto_reconnect_after} minutes, restart thread"
+            @@channel_stream[channel_id][:thread].exit
+            @@channel_stream[channel_id][:thread].join
+            @@channel_stream[channel_id][:stream_instance].disconnect
+            @@channel_stream[channel_id] = false
+          end
         end
 
-        #logger.debug "thread for channel (#{channel.id}) already running" if @@channel_stream[channel.id]
-        next if @@channel_stream[channel.id]
+        #logger.debug "thread for channel (#{channel.id}) already running" if channel_stream
+        next if @@channel_stream[channel_id]
 
-        @@channel_stream[channel.id] = {
-          updated_at: channel.updated_at
+        @@channel_stream[channel_id] = {
+          updated_at: channel.updated_at,
+          started_at: Time.zone.now,
         }
 
         # start channels with delay
         sleep @@channel_stream.count
 
         # start threads for each channel
-        @@channel_stream[channel.id][:thread] = Thread.new {
+        @@channel_stream[channel_id][:thread] = Thread.new {
           begin
             logger.info "Started stream channel for '#{channel.id}' (#{channel.area})..."
-            @@channel_stream[channel.id][:stream_instance] = channel.stream_instance
-            @@channel_stream[channel.id][:stream_instance].stream
-            @@channel_stream[channel.id][:stream_instance].disconnect
-            @@channel_stream[channel.id] = false
-            logger.debug " ...stopped thread for '#{channel.id}'"
+            @@channel_stream[channel_id] ||= {}
+            @@channel_stream[channel_id][:stream_instance] = channel.stream_instance
+            @@channel_stream[channel_id][:stream_instance].stream
+            @@channel_stream[channel_id][:stream_instance].disconnect
+            @@channel_stream[channel_id] = false
+            logger.info " ...stopped thread for '#{channel.id}'"
           rescue => e
             error = "Can't use channel (#{channel.id}): #{e.inspect}"
             logger.error error
@@ -178,24 +190,24 @@ stream all accounts
             channel.status_in = 'error'
             channel.last_log_in = error
             channel.save
-            @@channel_stream[channel.id] = false
+            @@channel_stream[channel_id] = false
           end
         }
       }
 
       # cleanup deleted channels
       last_channels.each { |channel_id|
-        next if !@@channel_stream[channel_id]
+        next if !@@channel_stream[channel_id.to_s]
         next if current_channels.include?(channel_id)
-        logger.debug "channel (#{channel_id}) not longer active, stop thread"
-        @@channel_stream[channel_id][:thread].exit
-        @@channel_stream[channel_id][:thread].join
-        @@channel_stream[channel_id][:stream_instance].disconnect
-        @@channel_stream[channel_id] = false
+        logger.info "channel (#{channel_id}) not longer active, stop thread"
+        @@channel_stream[channel_id.to_s][:thread].exit
+        @@channel_stream[channel_id.to_s][:thread].join
+        @@channel_stream[channel_id.to_s][:stream_instance].disconnect
+        @@channel_stream[channel_id.to_s] = false
       }
       last_channels = current_channels
 
-      sleep 30
+      sleep 20
     end
 
   end
diff --git a/app/models/channel/driver/twitter.rb b/app/models/channel/driver/twitter.rb
index 349b76031..56d7146bb 100644
--- a/app/models/channel/driver/twitter.rb
+++ b/app/models/channel/driver/twitter.rb
@@ -82,7 +82,7 @@ returns
     # only fetch once in 30 minutes
     return true if !channel.preferences
     return true if !channel.preferences[:last_fetch]
-    return false if channel.preferences[:last_fetch] > Time.zone.now - 30.minutes
+    return false if channel.preferences[:last_fetch] > Time.zone.now - 20.minutes
     true
   end
 
@@ -183,6 +183,24 @@ returns
 =end
 
   def stream
+    sleep_on_unauthorized = 61
+    2.times { |loop_count|
+      begin
+        stream_start
+      rescue Twitter::Error::Unauthorized => e
+        Rails.logger.info "Unable to stream, try #{loop_count}, error #{e.inspect}"
+        if loop_count < 2
+          Rails.logger.info "wait for #{sleep_on_unauthorized} sec. and try it again"
+          sleep sleep_on_unauthorized
+        else
+          raise "Unable to stream, try #{loop_count}, error #{e.inspect}"
+        end
+      end
+    }
+  end
+
+  def stream_start
+
     sync = @channel.options['sync']
     raise 'Need channel.options[\'sync\'] for account, but no params found' if !sync
 
@@ -204,20 +222,21 @@ returns
       next if tweet.class != Twitter::Tweet && tweet.class != Twitter::DirectMessage
 
       # wait until own posts are stored in local database to prevent importing own tweets
-      sleep 4
+      next if @stream_client.locale_sender?(tweet) && own_tweet_already_imported?(tweet)
+
       next if Ticket::Article.find_by(message_id: tweet.id)
 
       # check direct message
       if tweet.class == Twitter::DirectMessage
         if sync['direct_messages'] && sync['direct_messages']['group_id'] != ''
-          next if @stream_client.direct_message_limit_reached(tweet)
+          next if @stream_client.direct_message_limit_reached(tweet, 2)
           @stream_client.to_group(tweet, sync['direct_messages']['group_id'], @channel)
         end
         next
       end
 
       next if !track_retweets? && tweet.retweet?
-      next if @stream_client.tweet_limit_reached(tweet)
+      next if @stream_client.tweet_limit_reached(tweet, 2)
 
       # check if it's mention
       if sync['mentions'] && sync['mentions']['group_id'] != ''
@@ -290,6 +309,9 @@ returns
           Rails.logger.debug "tweet to old: #{tweet.id}/#{tweet.created_at}"
           next
         end
+
+        next if @rest_client.locale_sender?(tweet) && own_tweet_already_imported?(tweet)
+
         next if Ticket::Article.find_by(message_id: tweet.id)
         break if @rest_client.tweet_limit_reached(tweet)
         @rest_client.to_group(tweet, search[:group_id], @channel)
@@ -351,4 +373,28 @@ returns
   def track_retweets?
     @channel.options && @channel.options['sync'] && @channel.options['sync']['track_retweets']
   end
+
+  def own_tweet_already_imported?(tweet)
+    event_time = Time.zone.now
+    sleep 4
+    12.times { |loop_count|
+      if Ticket::Article.find_by(message_id: tweet.id)
+        Rails.logger.debug "Own tweet already imported, skipping tweet #{tweet.id}"
+        return true
+      end
+      count = Delayed::Job.where('created_at < ?', event_time).count
+      break if count.zero?
+      sleep_time = 2 * count
+      sleep_time = 5 if sleep_time > 5
+      Rails.logger.debug "Delay importing own tweets - sleep #{sleep_time} (loop #{loop_count})"
+      sleep sleep_time
+    }
+
+    if Ticket::Article.find_by(message_id: tweet.id)
+      Rails.logger.debug "Own tweet already imported, skipping tweet #{tweet.id}"
+      return true
+    end
+    false
+  end
+
 end
diff --git a/lib/tweet_base.rb b/lib/tweet_base.rb
index 24a41465e..25cae7f01 100644
--- a/lib/tweet_base.rb
+++ b/lib/tweet_base.rb
@@ -62,7 +62,7 @@ class TweetBase
       user_data[:active]    = true
       user_data[:role_ids]  = Role.signup_role_ids
 
-      user = User.create(user_data)
+      user = User.create!(user_data)
     end
 
     if user_data[:image_source]
@@ -93,7 +93,7 @@ class TweetBase
     if auth
       auth.update_attributes(auth_data)
     else
-      Authorization.create(auth_data)
+      Authorization.create!(auth_data)
     end
 
     user
@@ -128,10 +128,10 @@ class TweetBase
 
     state = get_state(channel, tweet)
 
-    Ticket.create(
+    Ticket.create!(
       customer_id: user.id,
       title:       title,
-      group_id:    group_id,
+      group_id:    group_id || Group.first.id,
       state:       state,
       priority:    Ticket::Priority.find_by(name: '2 normal'),
       preferences: {
@@ -235,29 +235,12 @@ class TweetBase
 
     Rails.logger.debug 'import tweet'
 
-    ticket = nil
     # use transaction
     if @connection_type == 'stream'
       ActiveRecord::Base.connection.reconnect!
-
-      # if sender is a system account, wait until twitter message id is stored
-      # on article to prevent two (own created & twitter created) articles
-      tweet_user = user(tweet)
-      Channel.where(area: 'Twitter::Account').each { |local_channel|
-        next if !local_channel.options
-        next if !local_channel.options[:user]
-        next if !local_channel.options[:user][:id]
-        next if local_channel.options[:user][:id].to_s != tweet_user.id.to_s
-        sleep 5
-
-        # return if tweet already exists (send via system)
-        if Ticket::Article.find_by(message_id: tweet.id)
-          Rails.logger.debug "Do not import tweet.id #{tweet.id}, article already exists"
-          return nil
-        end
-      }
     end
 
+    ticket = nil
     Transaction.execute(reset_user_id: true) do
 
       # check if parent exists
@@ -272,6 +255,11 @@ class TweetBase
             ticket = existing_article.ticket
           else
             begin
+
+              # in case of streaming mode, get parent tweet via REST client
+              if !@client && @auth
+                @client = TweetRest.new(@auth)
+              end
               parent_tweet = @client.status(tweet.in_reply_to_status_id)
               ticket       = to_group(parent_tweet, group_id, channel)
             rescue Twitter::Error::NotFound, Twitter::Error::Forbidden => e
@@ -343,11 +331,12 @@ class TweetBase
     Ticket::State.find_by(default_follow_up: true)
   end
 
-  def tweet_limit_reached(tweet)
+  def tweet_limit_reached(tweet, factor = 1)
     max_count = 120
     if @connection_type == 'stream'
       max_count = 30
     end
+    max_count = max_count * factor
     type_id = Ticket::Article::Type.lookup(name: 'twitter status').id
     created_at = Time.zone.now - 15.minutes
     created_count = Ticket::Article.where('created_at > ? AND type_id = ?', created_at, type_id).count
@@ -358,11 +347,12 @@ class TweetBase
     false
   end
 
-  def direct_message_limit_reached(tweet)
+  def direct_message_limit_reached(tweet, factor = 1)
     max_count = 100
     if @connection_type == 'stream'
       max_count = 40
     end
+    max_count = max_count * factor
     type_id = Ticket::Article::Type.lookup(name: 'twitter direct-message').id
     created_at = Time.zone.now - 15.minutes
     created_count = Ticket::Article.where('created_at > ? AND type_id = ?', created_at, type_id).count
@@ -390,4 +380,17 @@ class TweetBase
     preferences
   end
 
+  def locale_sender?(tweet)
+    tweet_user = user(tweet)
+    Channel.where(area: 'Twitter::Account').each { |local_channel|
+      next if !local_channel.options
+      next if !local_channel.options[:user]
+      next if !local_channel.options[:user][:id]
+      next if local_channel.options[:user][:id].to_s != tweet_user.id.to_s
+      Rails.logger.debug "Tweet is sent by local account with user id #{tweet_user.id} and tweet.id #{tweet.id}"
+      return true
+    }
+    false
+  end
+
 end
diff --git a/lib/tweet_stream.rb b/lib/tweet_stream.rb
index 1abf1d15f..dc270932c 100644
--- a/lib/tweet_stream.rb
+++ b/lib/tweet_stream.rb
@@ -6,6 +6,7 @@ class TweetStream < TweetBase
 
   def initialize(auth)
     @connection_type = 'stream'
+    @auth = auth
     @client = Twitter::Streaming::ClientCustom.new do |config|
       config.consumer_key        = auth[:consumer_key]
       config.consumer_secret     = auth[:consumer_secret]
diff --git a/test/integration/twitter_browser_test.rb b/test/integration/twitter_browser_test.rb
index abd763ae8..8be58b1b3 100644
--- a/test/integration/twitter_browser_test.rb
+++ b/test/integration/twitter_browser_test.rb
@@ -187,7 +187,7 @@ class TwitterBrowserTest < TestCase
     )
 
     # wait till new streaming of channel is active
-    sleep 60
+    sleep 80
 
     # start tweet from customer
     client = Twitter::REST::Client.new do |config|
@@ -211,7 +211,6 @@ class TwitterBrowserTest < TestCase
     )
 
     click(text: 'Unassigned & Open')
-    sleep 6 # till overview is rendered
 
     watch_for(
       css: '.content.active',
diff --git a/test/integration/twitter_test.rb b/test/integration/twitter_test.rb
index 786cc2773..53f640191 100644
--- a/test/integration/twitter_test.rb
+++ b/test/integration/twitter_test.rb
@@ -526,14 +526,15 @@ class TwitterTest < ActiveSupport::TestCase
     tweet = client.update(
       text,
     )
-    sleep 10
+
     article = nil
-    2.times {
+    5.times {
+      Scheduler.worker(true)
       article = Ticket::Article.find_by(message_id: tweet.id)
       break if article
       ActiveRecord::Base.clear_all_connections!
       ActiveRecord::Base.connection.query_cache.clear
-      sleep 15
+      sleep 10
     }
     assert(article, "article from customer with text '#{text}' message_id '#{tweet.id}' created")
     assert_equal(customer_login, article.from, 'ticket article from')
@@ -551,9 +552,10 @@ class TwitterTest < ActiveSupport::TestCase
     tweet = client.update(
       text,
     )
-    sleep 10
+
     article = nil
-    2.times {
+    5.times {
+      Scheduler.worker(true)
       article = Ticket::Article.find_by(message_id: tweet.id)
       break if article
       ActiveRecord::Base.clear_all_connections!
@@ -594,7 +596,7 @@ class TwitterTest < ActiveSupport::TestCase
     assert(tweet_found, "found outbound '#{reply_text}' tweet '#{article.message_id}'")
 
     count = Ticket::Article.where(message_id: article.message_id).count
-    assert_equal(1, count)
+    assert_equal(1, count, "tweet #{article.message_id}")
 
     channel_id = article.ticket.preferences[:channel_id]
     assert(channel_id)
@@ -616,13 +618,12 @@ class TwitterTest < ActiveSupport::TestCase
       text,
     )
     assert(dm, "dm with ##{hash} created")
-    sleep 10
+
     article = nil
-    2.times {
+    5.times {
+      Scheduler.worker(true)
       article = Ticket::Article.find_by(message_id: dm.id)
       break if article
-      ActiveRecord::Base.clear_all_connections!
-      ActiveRecord::Base.connection.query_cache.clear
       sleep 10
     }
     assert(article, "inbound article '#{text}' message_id '#{dm.id}' created")
@@ -719,9 +720,8 @@ class TwitterTest < ActiveSupport::TestCase
     retweet = client.retweet(tweet).first
 
     # fetch check system account
-    sleep 15
     article = nil
-    2.times {
+    4.times {
       # check if ticket and article has been created
       article = Ticket::Article.find_by(message_id: retweet.id)
       break if article
@@ -734,6 +734,57 @@ class TwitterTest < ActiveSupport::TestCase
     thread.join
   end
 
+  test 'i restart stream after config of channel has changed' do
+    hash = "#citheo#{rand(999)}"
+
+    thread = Thread.new {
+      Channel.stream
+      sleep 10
+      item = {
+        term: hash,
+        group_id: group.id,
+      }
+      channel_thread = Channel.find(channel.id)
+      channel_thread[:options]['sync']['search'].push item
+      channel_thread.save!
+    }
+
+    sleep 60
+
+    # new tweet - by me_bauer
+    client = Twitter::REST::Client.new do |config|
+      config.consumer_key        = consumer_key
+      config.consumer_secret     = consumer_secret
+      config.access_token        = customer_token
+      config.access_token_secret = customer_token_secret
+    end
+
+    hash  = "#{hash_tag1} ##{hash_gen}"
+    text  = "Today... #{rand_word} #{hash}"
+    tweet = client.update(
+      text,
+    )
+    article = nil
+    5.times {
+      Scheduler.worker(true)
+      article = Ticket::Article.find_by(message_id: tweet.id)
+      break if article
+      ActiveRecord::Base.clear_all_connections!
+      ActiveRecord::Base.connection.query_cache.clear
+      sleep 10
+    }
+    assert(article, "article from customer with text '#{text}' message_id '#{tweet.id}' created")
+    assert_equal(customer_login, article.from, 'ticket article from')
+    assert_nil(article.to, 'ticket article to')
+
+    thread.exit
+    thread.join
+
+    channel_thread = Channel.find(channel.id)
+    channel_thread[:options]['sync']['search'].pop
+    channel_thread.save!
+  end
+
   def hash_gen
     rand(999).to_s + (0...10).map { ('a'..'z').to_a[rand(26)] }.join
   end

From 118ed9d58b5f9e1dd0c9a88fc8affbdf4cb7e145 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Thu, 1 Jun 2017 11:43:19 +0200
Subject: [PATCH 022/234] Fixed issue #1155 - Group and User filter detection
 for freeIPA LDAP fails.

---
 lib/ldap.rb       | 1 +
 lib/ldap/group.rb | 2 +-
 lib/ldap/user.rb  | 2 +-
 3 files changed, 3 insertions(+), 2 deletions(-)

diff --git a/lib/ldap.rb b/lib/ldap.rb
index ac07fdb4d..4bd2a06ab 100644
--- a/lib/ldap.rb
+++ b/lib/ldap.rb
@@ -137,6 +137,7 @@ class Ldap
     result = ldap.get_operation_result
     raise Exceptions::UnprocessableEntity, "Can't bind to '#{@host}', #{result.code}, #{result.message}"
   rescue => e
+    Rails.logger.error e
     raise Exceptions::UnprocessableEntity, "Can't connect to '#{@host}' on port '#{@port}', #{e}"
   end
 
diff --git a/lib/ldap/group.rb b/lib/ldap/group.rb
index 0e63a8dc2..bec592c70 100644
--- a/lib/ldap/group.rb
+++ b/lib/ldap/group.rb
@@ -112,7 +112,7 @@ class Ldap
     #
     # @return [String, nil] The active or found filter or nil if none could be found.
     def filter
-      @filter ||= lookup_filter(['(objectClass=group)'])
+      @filter ||= lookup_filter(['(objectClass=group)', '(objectClass=posixgroup)'])
     end
 
     # The active uid attribute of the instance. If none give on initialization an automatic lookup is performed.
diff --git a/lib/ldap/user.rb b/lib/ldap/user.rb
index 9cb25bdbd..ca000dbfc 100644
--- a/lib/ldap/user.rb
+++ b/lib/ldap/user.rb
@@ -162,7 +162,7 @@ class Ldap
     #
     # @return [String, nil] The active or found filter or nil if none could be found.
     def filter
-      @filter ||= lookup_filter(['(&(objectClass=user)(samaccountname=*)(!(samaccountname=*$)))', '(objectClass=user)'])
+      @filter ||= lookup_filter(['(&(objectClass=user)(samaccountname=*)(!(samaccountname=*$)))', '(objectClass=user)', '(objectClass=posixaccount)'])
     end
 
     # The active uid attribute of the instance. If none give on initialization an automatic lookup is performed.

From 017022eae9f74c662acd048418b105717c604c43 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Wed, 31 May 2017 13:36:25 +0200
Subject: [PATCH 023/234] Fixed issue #1114 - Configuration of LDAP with
 disabled anonymous bind fails.

---
 .../app/controllers/_integration/ldap.coffee  | 13 +++++++------
 .../integration/ldap_controller.rb            | 19 ++++++++++++++-----
 2 files changed, 21 insertions(+), 11 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_integration/ldap.coffee b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
index b497b0f05..dc0bbbdef 100644
--- a/app/assets/javascripts/app/controllers/_integration/ldap.coffee
+++ b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
@@ -287,12 +287,13 @@ class ConnectionWizard extends App.WizardModal
 
         option = ''
         options = {}
-        for dn in data.attributes.namingcontexts
-          options[dn] = dn
-          if option is ''
-            option = dn
-          if option.length > dn.length
-            option = dn
+        if !_.isEmpty data.attributes
+          for dn in data.attributes.namingcontexts
+            options[dn] = dn
+            if option is ''
+              option = dn
+            if option.length > dn.length
+              option = dn
 
         @wizardConfig.options = options
         @wizardConfig.option = option
diff --git a/app/controllers/integration/ldap_controller.rb b/app/controllers/integration/ldap_controller.rb
index ff91b292f..16d2393fb 100644
--- a/app/controllers/integration/ldap_controller.rb
+++ b/app/controllers/integration/ldap_controller.rb
@@ -14,12 +14,21 @@ class Integration::LdapController < ApplicationController
       attributes: ldap.preferences,
     }
   rescue => e
-    logger.error e
+    # workaround for issue #1114
+    if e.message.end_with?(', 48, Inappropriate Authentication')
+      result = {
+        result:     'ok',
+        attributes: {},
+      }
+    else
+      logger.error e
+      result = {
+        result:  'failed',
+        message: e.message,
+      }
+    end
 
-    render json: {
-      result:  'failed',
-      message: e.message,
-    }
+    render json: result
   end
 
   def bind

From 6a98b5a41dfe1ebc669c02b0df4b0328555e073c Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 2 Jun 2017 11:30:53 +0200
Subject: [PATCH 024/234] Fixed issue #1153 - Using Zendesk basic priority
 feature breakes import.

---
 lib/import/zendesk/ticket_field_factory.rb | 15 ++++++++-------
 1 file changed, 8 insertions(+), 7 deletions(-)

diff --git a/lib/import/zendesk/ticket_field_factory.rb b/lib/import/zendesk/ticket_field_factory.rb
index 9b3d0606c..de787c54f 100644
--- a/lib/import/zendesk/ticket_field_factory.rb
+++ b/lib/import/zendesk/ticket_field_factory.rb
@@ -5,13 +5,14 @@ module Import
       extend Import::Zendesk::LocalIDMapperHook
 
       MAPPING = {
-        'subject'     => 'title',
-        'description' => 'note',
-        'status'      => 'state_id',
-        'tickettype'  => 'type',
-        'priority'    => 'priority_id',
-        'group'       => 'group_id',
-        'assignee'    => 'owner_id',
+        'subject'        => 'title',
+        'description'    => 'note',
+        'status'         => 'state_id',
+        'tickettype'     => 'type',
+        'priority'       => 'priority_id',
+        'basic_priority' => 'priority_id',
+        'group'          => 'group_id',
+        'assignee'       => 'owner_id',
       }.freeze
 
       # rubocop:disable Style/ModuleFunction

From f4495dc126bacdc4571f2b08bc6abca6e36cae21 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 2 Jun 2017 17:41:02 +0200
Subject: [PATCH 025/234] Improved email parsing of invalid email filename
 headers.

---
 app/models/channel/email_parser.rb |   9 +-
 test/fixtures/mail56.box           | 933 +++++++++++++++++++++++++++++
 test/unit/email_parser_test.rb     |  24 +-
 3 files changed, 962 insertions(+), 4 deletions(-)
 create mode 100644 test/fixtures/mail56.box

diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index e1a9baa99..df4a6b57b 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -314,9 +314,12 @@ class Channel::EmailParser
       filename = file.header[:content_disposition].filename
     rescue
       begin
-        result = file.header[:content_disposition].to_s.scan( /filename=("|)(.+?)("|);/i )
-        if result && result[0] && result[0][1]
-          filename = result[0][1]
+        if file.header[:content_disposition].to_s =~ /filename="(.+?)"/i
+          filename = $1
+        elsif file.header[:content_disposition].to_s =~ /filename='(.+?)'/i
+          filename = $1
+        elsif file.header[:content_disposition].to_s =~ /filename=(.+?);/i
+          filename = $1
         end
       rescue
         Rails.logger.debug 'Unable to get filename'
diff --git a/test/fixtures/mail56.box b/test/fixtures/mail56.box
new file mode 100644
index 000000000..fcf7f886f
--- /dev/null
+++ b/test/fixtures/mail56.box
@@ -0,0 +1,933 @@
+Return-Path: <martin@example.de>
+X-Original-To: me@example.de
+Delivered-To: martin@samba.example.de
+Received: from me.home (93-82-123-230.adsl.highway.telekom.at [93.82.123.230])
+  by samba.example.de (Postfix) with ESMTPSA id B3F2D500D3D
+  for <me@example.de>; Mon,  2 Jul 2012 16:14:33 +0100 (BST)
+From: Martin Edenhofer <martin@example.de>
+Content-Type: multipart/alternative; boundary="Apple-Mail=_A3A84DDB-B242-4521-AD6F-24FAEC28042F"
+Subject: =?utf-8?B?QVc6IE9UUlMgLyBBbmZyYWdlIE9UUlMgRWluZsO8aHJ1bmcvUHLDpHNlbnRh?=
+ =?utf-8?Q?tion_[Ticket#11545]?=
+Date: Mon, 2 Jul 2012 17:14:37 +0200
+Message-Id: <4C4ECFBF-BA12-46D9-A407-8E873F20DEF3@example.de>
+To: me@example.de
+Mime-Version: 1.0 (Apple Message framework v1278)
+X-Mailer: Apple Mail (2.1278)
+
+
+--Apple-Mail=_A3A84DDB-B242-4521-AD6F-24FAEC28042F
+Content-Transfer-Encoding: 7bit
+Content-Type: text/plain;
+  charset=us-ascii
+
+Enjoy!
+
+--Apple-Mail=_A3A84DDB-B242-4521-AD6F-24FAEC28042F
+Content-Type: multipart/related;
+  type="text/html";
+  boundary="Apple-Mail=_5FA1E6E6-1C40-4E5D-8231-1F0EF0E45CCF"
+
+
+--Apple-Mail=_5FA1E6E6-1C40-4E5D-8231-1F0EF0E45CCF
+Content-Transfer-Encoding: 7bit
+Content-Type: text/html;
+  charset=us-ascii
+
+<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Enjoy!</body></html>
+--Apple-Mail=_5FA1E6E6-1C40-4E5D-8231-1F0EF0E45CCF
+Content-Type: image/jpg
+Content-Transfer-Encoding: base64
+Content-Disposition: attachment; filename="Hofjägeralle Wasserschaden.jpg"
+
+/9j/4AAQSkZJRgABAQEASABIAAD/4gxYSUNDX1BST0ZJTEUAAQEAAAxITGlubwIQAABtbnRyUkdC
+IFhZWiAHzgACAAkABgAxAABhY3NwTVNGVAAAAABJRUMgc1JHQgAAAAAAAAAAAAAAAAAA9tYAAQAA
+AADTLUhQICAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABFj
+cHJ0AAABUAAAADNkZXNjAAABhAAAAGx3dHB0AAAB8AAAABRia3B0AAACBAAAABRyWFlaAAACGAAA
+ABRnWFlaAAACLAAAABRiWFlaAAACQAAAABRkbW5kAAACVAAAAHBkbWRkAAACxAAAAIh2dWVkAAAD
+TAAAAIZ2aWV3AAAD1AAAACRsdW1pAAAD+AAAABRtZWFzAAAEDAAAACR0ZWNoAAAEMAAAAAxyVFJD
+AAAEPAAACAxnVFJDAAAEPAAACAxiVFJDAAAEPAAACAx0ZXh0AAAAAENvcHlyaWdodCAoYykgMTk5
+OCBIZXdsZXR0LVBhY2thcmQgQ29tcGFueQAAZGVzYwAAAAAAAAASc1JHQiBJRUM2MTk2Ni0yLjEA
+AAAAAAAAAAAAABJzUkdCIElFQzYxOTY2LTIuMQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
+AAAAAAAAAAAAAAAAAAAAAAAAAAAAWFlaIAAAAAAAAPNRAAEAAAABFsxYWVogAAAAAAAAAAAAAAAA
+AAAAAFhZWiAAAAAAAABvogAAOPUAAAOQWFlaIAAAAAAAAGKZAAC3hQAAGNpYWVogAAAAAAAAJKAA
+AA+EAAC2z2Rlc2MAAAAAAAAAFklFQyBodHRwOi8vd3d3LmllYy5jaAAAAAAAAAAAAAAAFklFQyBo
+dHRwOi8vd3d3LmllYy5jaAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
+AAAAAABkZXNjAAAAAAAAAC5JRUMgNjE5NjYtMi4xIERlZmF1bHQgUkdCIGNvbG91ciBzcGFjZSAt
+IHNSR0IAAAAAAAAAAAAAAC5JRUMgNjE5NjYtMi4xIERlZmF1bHQgUkdCIGNvbG91ciBzcGFjZSAt
+IHNSR0IAAAAAAAAAAAAAAAAAAAAAAAAAAAAAZGVzYwAAAAAAAAAsUmVmZXJlbmNlIFZpZXdpbmcg
+Q29uZGl0aW9uIGluIElFQzYxOTY2LTIuMQAAAAAAAAAAAAAALFJlZmVyZW5jZSBWaWV3aW5nIENv
+bmRpdGlvbiBpbiBJRUM2MTk2Ni0yLjEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHZpZXcAAAAA
+ABOk/gAUXy4AEM8UAAPtzAAEEwsAA1yeAAAAAVhZWiAAAAAAAEwJVgBQAAAAVx/nbWVhcwAAAAAA
+AAABAAAAAAAAAAAAAAAAAAAAAAAAAo8AAAACc2lnIAAAAABDUlQgY3VydgAAAAAAAAQAAAAABQAK
+AA8AFAAZAB4AIwAoAC0AMgA3ADsAQABFAEoATwBUAFkAXgBjAGgAbQByAHcAfACBAIYAiwCQAJUA
+mgCfAKQAqQCuALIAtwC8AMEAxgDLANAA1QDbAOAA5QDrAPAA9gD7AQEBBwENARMBGQEfASUBKwEy
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+zTB0/CgDolv2J+8acb44+8awV+/Uh6H60AabagR/EahOoHP3qyXqu39KANw6icfeqM6ic/fNYjda
+jP3xQBvf2if71RvqTdmNYh+9Ub9DQBtjUm/v046m3941ztHf8KAN46m2fvGozqh/vGsF/uCoj1oA
+6A6of71RnVDnrWBUTf1oA6A6pz1ph1Pn71YDdTUR/wBYaAOjOp9fmqP+08n71c+e9MoA6P8AtEHv
+Sf2gPWueHf6Uo6D60Abxvx/epn24H+KsP0pB2oA2zej1pn2xf71Yz9RTDQB//9k=
+
+--Apple-Mail=_5FA1E6E6-1C40-4E5D-8231-1F0EF0E45CCF--
+
+--Apple-Mail=_A3A84DDB-B242-4521-AD6F-24FAEC28042F--
diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb
index c2d0e5be6..f3044ca83 100644
--- a/test/unit/email_parser_test.rb
+++ b/test/unit/email_parser_test.rb
@@ -1099,6 +1099,28 @@ end
           body: 'no visible content'
         },
       },
+      {
+        data: IO.binread('test/fixtures/mail56.box'),
+        body_md5: 'ee40e852b9fa18652ea66e2eda1ecbd3',
+        attachments: [
+          {
+            md5: 'cd82962457892d2e2f2d6914da3a88ed',
+            filename: 'message.html',
+          },
+          {
+            md5: 'ddbdf67aa2f5c60c294008a54d57082b',
+            filename: 'Hofjägeralle Wasserschaden.jpg',
+          },
+        ],
+        params: {
+          from: 'Martin Edenhofer <martin@example.de>',
+          from_email: 'martin@example.de',
+          from_display_name: 'Martin Edenhofer',
+          subject: 'AW: OTRS / Anfrage OTRS Einführung/Präsentation [Ticket#11545]',
+          content_type: 'text/html',
+          body: 'Enjoy!',
+        },
+      },
     ]
 
     count = 0
@@ -1139,7 +1161,7 @@ end
           found = false
           data[:attachments].each { |attachment_parser|
             next if found
-            file_md5 = Digest::MD5.hexdigest( attachment_parser[:data] )
+            file_md5 = Digest::MD5.hexdigest(attachment_parser[:data])
             #puts 'Attachment:' + attachment_parser.inspect + '-' + file_md5
             if attachment[:md5] == file_md5
               found = true

From 0c29a596400dfd4791a77dfe8e1739ce17b63128 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sat, 3 Jun 2017 16:32:15 +0200
Subject: [PATCH 026/234] set postgresql db user to fix rake db:drop

---
 contrib/packager.io/functions | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/contrib/packager.io/functions b/contrib/packager.io/functions
index 48d1b3378..b650fcdc5 100644
--- a/contrib/packager.io/functions
+++ b/contrib/packager.io/functions
@@ -140,12 +140,12 @@ function create_postgresql_db () {
   echo "# Restarting postgresql server"
   ${INIT_CMD} restart postgresql
 
-  echo "# Creating zammad postgresql db"
-  su - postgres -c "createdb -E UTF8 ${DB}"
-
   echo "# Creating zammad postgresql user"
   echo "CREATE USER \"${DB_USER}\" WITH PASSWORD '${DB_PASS}';" | su - postgres -c psql
 
+  echo "# Creating zammad postgresql db"
+  su - postgres -c "createdb -E UTF8 ${DB} -O ${DB_USER}"
+
   echo "# Grant privileges to new postgresql user"
   echo "GRANT ALL PRIVILEGES ON DATABASE \"${DB}\" TO \"${DB_USER}\";" | su - postgres -c psql
 }

From 805199880a2487975b4c3d9cf17f5a414ef82a03 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 6 Jun 2017 14:09:50 +0200
Subject: [PATCH 027/234] Improved mem usage.

---
 app/models/concerns/has_search_index_backend.rb | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/app/models/concerns/has_search_index_backend.rb b/app/models/concerns/has_search_index_backend.rb
index 4ab81a4ab..42b14a822 100644
--- a/app/models/concerns/has_search_index_backend.rb
+++ b/app/models/concerns/has_search_index_backend.rb
@@ -123,7 +123,9 @@ reload search index with full data
     def search_index_reload
       tolerance       = 5
       tolerance_count = 0
-      all.order('created_at DESC').each { |item|
+      ids = all.order('created_at DESC').pluck(:id)
+      ids.each { |item_id|
+        item = find(item_id)
         next if item.ignore_search_indexing?(:destroy)
         begin
           item.search_index_update_backend

From f3a7b5415d1afd4b7d37a10e48a1dac0994727f7 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 6 Jun 2017 14:10:29 +0200
Subject: [PATCH 028/234] Improved test.

---
 test/integration/twitter_browser_test.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/test/integration/twitter_browser_test.rb b/test/integration/twitter_browser_test.rb
index 8be58b1b3..32bef3329 100644
--- a/test/integration/twitter_browser_test.rb
+++ b/test/integration/twitter_browser_test.rb
@@ -140,7 +140,7 @@ class TwitterBrowserTest < TestCase
     set(css: '.content.active .modal [name="search::term"]', value: hash)
     select(css: '.content.active .modal [name="search::group_id"]', value: 'Users')
     click(css: '.content.active .modal .js-submit')
-    sleep 5
+    modal_disappear
 
     watch_for(
       css: '.content.active',

From e3c90174eed1fb5ac6d3cd3be8adc6e023632a37 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 6 Jun 2017 14:11:28 +0200
Subject: [PATCH 029/234] Added save_to_file as helper to get attachments for
 testing assets.

---
 app/models/store.rb | 41 +++++++++++++++++++++++++++++++++++++++++
 1 file changed, 41 insertions(+)

diff --git a/app/models/store.rb b/app/models/store.rb
index a5ea0520c..d423b90bc 100644
--- a/app/models/store.rb
+++ b/app/models/store.rb
@@ -139,6 +139,19 @@ returns
     true
   end
 
+=begin
+
+get content of file
+
+  store = Store.find(store_id)
+  content_as_string = store.content
+
+returns
+
+  content_as_string
+
+=end
+
   def content
     file = Store::File.find_by(id: store_file_id)
     if !file
@@ -147,6 +160,34 @@ returns
     file.content
   end
 
+=begin
+
+get content of file
+
+  store = Store.find(store_id)
+  location_of_file = store.save_to_file
+
+returns
+
+  location_of_file
+
+=end
+
+  def save_to_file(path = nil)
+    content
+    file = Store::File.find_by(id: store_file_id)
+    if !file
+      raise "No such file #{store_file_id}!"
+    end
+    if !path
+      path = "#{Rails.root}/tmp/#{filename}"
+    end
+    ::File.open(path, 'wb') { |handle|
+      handle.write file.content
+    }
+    path
+  end
+
   def provider
     file = Store::File.find_by(id: store_file_id)
     if !file

From cb919312b03e46f69eabd05b9426959dfdebf13f Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 6 Jun 2017 17:49:49 +0200
Subject: [PATCH 030/234] Introduced foreign keys to ensure consistent data
 state.

---
 app/models/email_address.rb                |   4 +-
 app/models/history.rb                      |  68 +-----
 app/models/object_lookup.rb                |  12 --
 app/models/store.rb                        |  23 +--
 app/models/type_lookup.rb                  |  14 --
 db/migrate/20120101000001_create_base.rb   | 173 +++++++++++-----
 db/migrate/20120101000010_create_ticket.rb | 156 ++++++++++----
 db/migrate/20170531144425_foreign_keys.rb  | 227 +++++++++++++++++++++
 spec/support/cache.rb                      |   8 +
 test/unit/assets_test.rb                   |   8 +-
 test/unit/cti_caller_id_test.rb            |  10 +-
 test/unit/email_address_test.rb            |   2 +-
 test/unit/user_test.rb                     |  10 +-
 13 files changed, 511 insertions(+), 204 deletions(-)
 create mode 100644 db/migrate/20170531144425_foreign_keys.rb
 create mode 100644 spec/support/cache.rb

diff --git a/app/models/email_address.rb b/app/models/email_address.rb
index b2918ebbc..6c36238e9 100644
--- a/app/models/email_address.rb
+++ b/app/models/email_address.rb
@@ -12,7 +12,7 @@ class EmailAddress < ApplicationModel
   before_update   :check_if_channel_exists_set_inactive
   after_create    :update_email_address_id
   after_update    :update_email_address_id
-  after_destroy   :delete_group_reference
+  before_destroy  :delete_group_reference
 
 =begin
 
@@ -59,7 +59,7 @@ check and if channel not exists reset configured channels for email addresses
   # delete group.email_address_id reference if email address get's deleted
   def delete_group_reference
     Group.where(email_address_id: id).each { |group|
-      group.email_address_id = nil
+      group.update_attributes!(email_address_id: nil)
     }
   end
 
diff --git a/app/models/history.rb b/app/models/history.rb
index 6b7c72046..80ef771c6 100644
--- a/app/models/history.rb
+++ b/app/models/history.rb
@@ -5,17 +5,9 @@ class History < ApplicationModel
   include History::Assets
 
   self.table_name = 'histories'
-  belongs_to :history_type,             class_name: 'History::Type'
-  belongs_to :history_object,           class_name: 'History::Object'
-  belongs_to :history_attribute,        class_name: 'History::Attribute'
-  #  before_validation :check_type, :check_object
-  #  attr_writer :history_type, :history_object
-
-  # rubocop:disable Style/ClassVars
-  @@cache_type = {}
-  @@cache_object = {}
-  @@cache_attribute = {}
-# rubocop:enable Style/ClassVars
+  belongs_to :history_type,      class_name: 'History::Type'
+  belongs_to :history_object,    class_name: 'History::Object'
+  belongs_to :history_attribute, class_name: 'History::Attribute'
 
 =begin
 
@@ -216,96 +208,54 @@ returns
   end
 
   def self.type_lookup_id(id)
-
-    # use cache
-    return @@cache_type[ id ] if @@cache_type[ id ]
-
-    # lookup
-    history_type = History::Type.lookup(id: id)
-    @@cache_type[ id ] = history_type
-    history_type
+    History::Type.lookup(id: id)
   end
 
   def self.type_lookup(name)
-
-    # use cache
-    return @@cache_type[ name ] if @@cache_type[ name ]
-
     # lookup
     history_type = History::Type.lookup(name: name)
     if history_type
-      @@cache_type[ name ] = history_type
       return history_type
     end
 
     # create
-    history_type = History::Type.create(
+    History::Type.create(
       name: name
     )
-    @@cache_type[ name ] = history_type
-    history_type
   end
 
   def self.object_lookup_id(id)
-
-    # use cache
-    return @@cache_object[ id ] if @@cache_object[ id ]
-
-    # lookup
-    history_object = History::Object.lookup(id: id)
-    @@cache_object[ id ] = history_object
-    history_object
+    History::Object.lookup(id: id)
   end
 
   def self.object_lookup(name)
-
-    # use cache
-    return @@cache_object[ name ] if @@cache_object[ name ]
-
     # lookup
     history_object = History::Object.lookup(name: name)
     if history_object
-      @@cache_object[ name ] = history_object
       return history_object
     end
 
     # create
-    history_object = History::Object.create(
+    History::Object.create(
       name: name
     )
-    @@cache_object[ name ] = history_object
-    history_object
   end
 
   def self.attribute_lookup_id(id)
-
-    # use cache
-    return @@cache_attribute[ id ] if @@cache_attribute[ id ]
-
-    # lookup
-    history_attribute = History::Attribute.lookup(id: id)
-    @@cache_attribute[ id ] = history_attribute
-    history_attribute
+    History::Attribute.lookup(id: id)
   end
 
   def self.attribute_lookup(name)
-
-    # use cache
-    return @@cache_attribute[ name ] if @@cache_attribute[ name ]
-
     # lookup
     history_attribute = History::Attribute.lookup(name: name)
     if history_attribute
-      @@cache_attribute[ name ] = history_attribute
       return history_attribute
     end
 
     # create
-    history_attribute = History::Attribute.create(
+    History::Attribute.create(
       name: name
     )
-    @@cache_attribute[ name ] = history_attribute
-    history_attribute
   end
 
   class Object < ApplicationModel
diff --git a/app/models/object_lookup.rb b/app/models/object_lookup.rb
index a20194dba..5ada6c174 100644
--- a/app/models/object_lookup.rb
+++ b/app/models/object_lookup.rb
@@ -1,35 +1,23 @@
 # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
 
 class ObjectLookup < ApplicationModel
-  @@cache_object = {} # rubocop:disable Style/ClassVars
 
   def self.by_id(id)
-
-    # use cache
-    return @@cache_object[ id ] if @@cache_object[ id ]
-
     # lookup
     lookup = self.lookup(id: id)
     return if !lookup
-    @@cache_object[ id ] = lookup.name
     lookup.name
   end
 
   def self.by_name(name)
-
-    # use cache
-    return @@cache_object[ name ] if @@cache_object[ name ]
-
     # lookup
     lookup = self.lookup(name: name)
     if lookup
-      @@cache_object[ name ] = lookup.id
       return lookup.id
     end
 
     # create
     lookup = create(name: name)
-    @@cache_object[ name ] = lookup.id
     lookup.id
   end
 
diff --git a/app/models/store.rb b/app/models/store.rb
index d423b90bc..51a84ed5b 100644
--- a/app/models/store.rb
+++ b/app/models/store.rb
@@ -118,25 +118,22 @@ returns
 
 remove one attachment from storage
 
-  result = Store.remove_item(store_id)
-
-returns
-
-  result = true
+  Store.remove_item(store_id)
 
 =end
 
   def self.remove_item(store_id)
 
-    # check backend for references
-    store = Store.find(store_id)
-    files = Store.where(store_file_id: store.store_file_id)
-    if files.count == 1 && files.first.id == store.id
-      Store::File.find(store.store_file_id).destroy
-    end
-
+    store   = Store.find(store_id)
+    file_id = store.store_file_id
     store.destroy
-    true
+
+    # check backend for references
+    files = Store.where(store_file_id: file_id)
+    return if files.count != 1
+    return if files.first.id != store.id
+
+    Store::File.find(file_id).destroy
   end
 
 =begin
diff --git a/app/models/type_lookup.rb b/app/models/type_lookup.rb
index 095db3762..5934498d6 100644
--- a/app/models/type_lookup.rb
+++ b/app/models/type_lookup.rb
@@ -1,29 +1,17 @@
 # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
 
 class TypeLookup < ApplicationModel
-  @@cache_object = {} # rubocop:disable Style/ClassVars
 
   def self.by_id( id )
-
-    # use cache
-    return @@cache_object[ id ] if @@cache_object[ id ]
-
-    # lookup
     lookup = self.lookup( id: id )
     return if !lookup
-    @@cache_object[ id ] = lookup.name
     lookup.name
   end
 
   def self.by_name( name )
-
-    # use cache
-    return @@cache_object[ name ] if @@cache_object[ name ]
-
     # lookup
     lookup = self.lookup( name: name )
     if lookup
-      @@cache_object[ name ] = lookup.id
       return lookup.id
     end
 
@@ -31,8 +19,6 @@ class TypeLookup < ApplicationModel
     lookup = create(
       name: name
     )
-    @@cache_object[ name ] = lookup.id
     lookup.id
   end
-
 end
diff --git a/db/migrate/20120101000001_create_base.rb b/db/migrate/20120101000001_create_base.rb
index 722e5c517..bc746804a 100644
--- a/db/migrate/20120101000001_create_base.rb
+++ b/db/migrate/20120101000001_create_base.rb
@@ -56,6 +56,8 @@ class CreateBase < ActiveRecord::Migration
     add_index :users, [:mobile]
     add_index :users, [:source]
     add_index :users, [:created_by_id]
+    add_foreign_key :users, :users, column: :created_by_id
+    add_foreign_key :users, :users, column: :updated_by_id
 
     create_table :signatures do |t|
       t.string :name,                 limit: 100,  null: false
@@ -67,6 +69,8 @@ class CreateBase < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :signatures, [:name], unique: true
+    add_foreign_key :signatures, :users, column: :created_by_id
+    add_foreign_key :signatures, :users, column: :updated_by_id
 
     create_table :email_addresses do |t|
       t.integer :channel_id,                        null: true
@@ -80,6 +84,8 @@ class CreateBase < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :email_addresses, [:email], unique: true
+    add_foreign_key :email_addresses, :users, column: :created_by_id
+    add_foreign_key :email_addresses, :users, column: :updated_by_id
 
     create_table :groups do |t|
       t.references :signature,                      null: true
@@ -95,6 +101,10 @@ class CreateBase < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :groups, [:name], unique: true
+    add_foreign_key :groups, :signatures
+    add_foreign_key :groups, :email_addresses
+    add_foreign_key :groups, :users, column: :created_by_id
+    add_foreign_key :groups, :users, column: :updated_by_id
 
     create_table :roles do |t|
       t.string :name,                   limit: 100, null: false
@@ -107,6 +117,8 @@ class CreateBase < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :roles, [:name], unique: true
+    add_foreign_key :roles, :users, column: :created_by_id
+    add_foreign_key :roles, :users, column: :updated_by_id
 
     create_table :permissions do |t|
       t.string :name,                   limit: 255, null: false
@@ -135,27 +147,36 @@ class CreateBase < ActiveRecord::Migration
     end
     add_index :organizations, [:name], unique: true
     add_index :organizations, [:domain]
+    add_foreign_key :users, :organizations
+    add_foreign_key :organizations, :users, column: :created_by_id
+    add_foreign_key :organizations, :users, column: :updated_by_id
 
     create_table :roles_users, id: false do |t|
-      t.integer :user_id
-      t.integer :role_id
+      t.references :user
+      t.references :role
     end
     add_index :roles_users, [:user_id]
     add_index :roles_users, [:role_id]
+    add_foreign_key :roles_users, :users
+    add_foreign_key :roles_users, :roles
 
     create_table :groups_users, id: false do |t|
-      t.integer :user_id
-      t.integer :group_id
+      t.references :user
+      t.references :group
     end
     add_index :groups_users, [:user_id]
     add_index :groups_users, [:group_id]
+    add_foreign_key :groups_users, :users
+    add_foreign_key :groups_users, :groups
 
     create_table :organizations_users, id: false do |t|
-      t.integer :user_id
-      t.integer :organization_id
+      t.references :user
+      t.references :organization
     end
     add_index :organizations_users, [:user_id]
     add_index :organizations_users, [:organization_id]
+    add_foreign_key :organizations_users, :users
+    add_foreign_key :organizations_users, :organizations
 
     create_table :authorizations do |t|
       t.string :provider,             limit: 250, null: false
@@ -169,6 +190,7 @@ class CreateBase < ActiveRecord::Migration
     add_index :authorizations, [:uid, :provider]
     add_index :authorizations, [:user_id]
     add_index :authorizations, [:username]
+    add_foreign_key :authorizations, :users
 
     create_table :locales do |t|
       t.string  :locale,              limit: 20,  null: false
@@ -192,6 +214,8 @@ class CreateBase < ActiveRecord::Migration
     end
     add_index :translations, [:source], length: 255
     add_index :translations, [:locale]
+    add_foreign_key :translations, :users, column: :created_by_id
+    add_foreign_key :translations, :users, column: :updated_by_id
 
     create_table :object_lookups do |t|
       t.string :name,                 limit: 250, null: false
@@ -220,6 +244,7 @@ class CreateBase < ActiveRecord::Migration
     add_index :tokens, [:name, :action], unique: true
     add_index :tokens, :created_at
     add_index :tokens, :persistent
+    add_foreign_key :tokens, :users
 
     create_table :packages do |t|
       t.string :name,                 limit: 250, null: false
@@ -230,6 +255,9 @@ class CreateBase < ActiveRecord::Migration
       t.integer :created_by_id,                   null: false
       t.timestamps limit: 3, null: false
     end
+    add_foreign_key :packages, :users, column: :created_by_id
+    add_foreign_key :packages, :users, column: :updated_by_id
+
     create_table :package_migrations do |t|
       t.string :name,                 limit: 250, null: false
       t.string :version,              limit: 250, null: false
@@ -237,7 +265,7 @@ class CreateBase < ActiveRecord::Migration
     end
 
     create_table :taskbars do |t|
-      t.integer :user_id,                           null: false
+      t.references :user,                           null: false
       t.datetime :last_contact,                     null: false
       t.string :client_id,                          null: false
       t.string :key,                   limit: 100,  null: false
@@ -253,16 +281,7 @@ class CreateBase < ActiveRecord::Migration
     add_index :taskbars, [:user_id]
     add_index :taskbars, [:client_id]
     add_index :taskbars, [:key]
-
-    create_table :tags do |t|
-      t.references :tag_item,                       null: false
-      t.references :tag_object,                     null: false
-      t.integer :o_id,                              null: false
-      t.integer :created_by_id,                     null: false
-      t.timestamps limit: 3, null: false
-    end
-    add_index :tags, [:o_id]
-    add_index :tags, [:tag_object_id]
+    add_foreign_key :taskbars, :users
 
     create_table :tag_objects do |t|
       t.string :name,                   limit: 250, null: false
@@ -277,6 +296,19 @@ class CreateBase < ActiveRecord::Migration
     end
     add_index :tag_items, [:name_downcase]
 
+    create_table :tags do |t|
+      t.references :tag_item,                       null: false
+      t.references :tag_object,                     null: false
+      t.integer :o_id,                              null: false
+      t.integer :created_by_id,                     null: false
+      t.timestamps limit: 3, null: false
+    end
+    add_index :tags, [:o_id]
+    add_index :tags, [:tag_object_id]
+    add_foreign_key :tags, :tag_items
+    add_foreign_key :tags, :tag_objects
+    add_foreign_key :tags, :users, column: :created_by_id
+
     create_table :recent_views do |t|
       t.references :recent_view_object,             null: false
       t.integer :o_id,                              null: false
@@ -287,6 +319,8 @@ class CreateBase < ActiveRecord::Migration
     add_index :recent_views, [:created_by_id]
     add_index :recent_views, [:created_at]
     add_index :recent_views, [:recent_view_object_id]
+    add_foreign_key :recent_views, :object_lookups, column: :recent_view_object_id
+    add_foreign_key :recent_views, :users, column: :created_by_id
 
     create_table :activity_streams do |t|
       t.references :activity_stream_type,           null: false
@@ -304,6 +338,30 @@ class CreateBase < ActiveRecord::Migration
     add_index :activity_streams, [:created_at]
     add_index :activity_streams, [:activity_stream_object_id]
     add_index :activity_streams, [:activity_stream_type_id]
+    add_foreign_key :activity_streams, :type_lookups, column: :activity_stream_type_id
+    add_foreign_key :activity_streams, :object_lookups, column: :activity_stream_object_id
+    add_foreign_key :activity_streams, :permissions
+    add_foreign_key :activity_streams, :groups
+    add_foreign_key :activity_streams, :users, column: :created_by_id
+
+    create_table :history_types do |t|
+      t.string :name,                   limit: 250, null: false
+      t.timestamps limit: 3, null: false
+    end
+    add_index :history_types, [:name], unique: true
+
+    create_table :history_objects do |t|
+      t.string :name,                   limit: 250, null: false
+      t.string :note,                   limit: 250, null: true
+      t.timestamps limit: 3, null: false
+    end
+    add_index :history_objects, [:name], unique: true
+
+    create_table :history_attributes do |t|
+      t.string :name,                   limit: 250, null: false
+      t.timestamps limit: 3, null: false
+    end
+    add_index :history_attributes, [:name], unique: true
 
     create_table :histories do |t|
       t.references :history_type,                   null: false
@@ -329,25 +387,10 @@ class CreateBase < ActiveRecord::Migration
     add_index :histories, [:id_from]
     add_index :histories, [:value_from], length: 255
     add_index :histories, [:value_to], length: 255
-
-    create_table :history_types do |t|
-      t.string :name,                   limit: 250, null: false
-      t.timestamps limit: 3, null: false
-    end
-    add_index :history_types, [:name], unique: true
-
-    create_table :history_objects do |t|
-      t.string :name,                   limit: 250, null: false
-      t.string :note,                   limit: 250, null: true
-      t.timestamps limit: 3, null: false
-    end
-    add_index :history_objects, [:name], unique: true
-
-    create_table :history_attributes do |t|
-      t.string :name,                   limit: 250, null: false
-      t.timestamps limit: 3, null: false
-    end
-    add_index :history_attributes, [:name], unique: true
+    add_foreign_key :histories, :history_types
+    add_foreign_key :histories, :history_objects
+    add_foreign_key :histories, :history_attributes
+    add_foreign_key :histories, :users, column: :created_by_id
 
     create_table :settings do |t|
       t.string :title,                  limit: 200,  null: false
@@ -365,18 +408,6 @@ class CreateBase < ActiveRecord::Migration
     add_index :settings, [:area]
     add_index :settings, [:frontend]
 
-    create_table :stores do |t|
-      t.references :store_object,               null: false
-      t.references :store_file,                 null: false
-      t.integer :o_id,              limit: 8,   null: false
-      t.string :preferences,        limit: 2500, null: true
-      t.string :size,               limit: 50,  null: true
-      t.string :filename,           limit: 250, null: false
-      t.integer :created_by_id,                 null: false
-      t.timestamps limit: 3, null: false
-    end
-    add_index :stores, [:store_object_id, :o_id]
-
     create_table :store_objects do |t|
       t.string :name,               limit: 250, null: false
       t.string :note,               limit: 250, null: true
@@ -392,6 +423,21 @@ class CreateBase < ActiveRecord::Migration
     add_index :store_files, [:sha], unique: true
     add_index :store_files, [:provider]
 
+    create_table :stores do |t|
+      t.references :store_object,               null: false
+      t.references :store_file,                 null: false
+      t.integer :o_id,              limit: 8,   null: false
+      t.string :preferences,        limit: 2500, null: true
+      t.string :size,               limit: 50,  null: true
+      t.string :filename,           limit: 250, null: false
+      t.integer :created_by_id,                 null: false
+      t.timestamps limit: 3, null: false
+    end
+    add_index :stores, [:store_object_id, :o_id]
+    add_foreign_key :stores, :store_objects
+    add_foreign_key :stores, :store_files
+    add_foreign_key :stores, :users, column: :created_by_id
+
     create_table :store_provider_dbs do |t|
       t.string :sha,                limit: 128,            null: false
       t.binary :data,               limit: 200.megabytes,  null: true
@@ -418,6 +464,8 @@ class CreateBase < ActiveRecord::Migration
     add_index :avatars, [:store_hash]
     add_index :avatars, [:source]
     add_index :avatars, [:default]
+    add_foreign_key :avatars, :users, column: :created_by_id
+    add_foreign_key :avatars, :users, column: :updated_by_id
 
     create_table :online_notifications do |t|
       t.integer :o_id,                          null: false
@@ -433,6 +481,8 @@ class CreateBase < ActiveRecord::Migration
     add_index :online_notifications, [:seen]
     add_index :online_notifications, [:created_at]
     add_index :online_notifications, [:updated_at]
+    add_foreign_key :online_notifications, :users, column: :created_by_id
+    add_foreign_key :online_notifications, :users, column: :updated_by_id
 
     create_table :schedulers do |t|
       t.string :name,                     limit: 250,   null: false
@@ -449,6 +499,8 @@ class CreateBase < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :schedulers, [:name], unique: true
+    add_foreign_key :schedulers, :users, column: :created_by_id
+    add_foreign_key :schedulers, :users, column: :updated_by_id
 
     create_table :calendars do |t|
       t.string  :name,                   limit: 250,  null: true
@@ -464,6 +516,8 @@ class CreateBase < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :calendars, [:name], unique: true
+    add_foreign_key :calendars, :users, column: :created_by_id
+    add_foreign_key :calendars, :users, column: :updated_by_id
 
     create_table :user_devices do |t|
       t.references :user,             null: false
@@ -483,6 +537,7 @@ class CreateBase < ActiveRecord::Migration
     add_index :user_devices, [:fingerprint]
     add_index :user_devices, [:updated_at]
     add_index :user_devices, [:created_at]
+    add_foreign_key :user_devices, :users
 
     create_table :external_credentials do |t|
       t.string :name
@@ -511,6 +566,9 @@ class CreateBase < ActiveRecord::Migration
     end
     add_index :object_manager_attributes, [:object_lookup_id, :name],   unique: true
     add_index :object_manager_attributes, [:object_lookup_id]
+    add_foreign_key :object_manager_attributes, :object_lookups
+    add_foreign_key :object_manager_attributes, :users, column: :created_by_id
+    add_foreign_key :object_manager_attributes, :users, column: :updated_by_id
 
     create_table :delayed_jobs, force: true do |t|
       t.integer  :priority, default: 0      # Allows some jobs to jump to the front of the queue
@@ -573,19 +631,20 @@ class CreateBase < ActiveRecord::Migration
     add_index :cti_logs, [:from]
 
     create_table :cti_caller_ids do |t|
-      t.string  :caller_id,              limit: 100, null: false
-      t.string  :comment,                limit: 500, null: true
-      t.string  :level,                  limit: 100, null: false
-      t.string  :object,                 limit: 100, null: false
-      t.integer :o_id,                               null: false
-      t.integer :user_id,                            null: true
-      t.text    :preferences,            limit: 500.kilobytes + 1, null: true
+      t.string     :caller_id,              limit: 100, null: false
+      t.string     :comment,                limit: 500, null: true
+      t.string     :level,                  limit: 100, null: false
+      t.string     :object,                 limit: 100, null: false
+      t.integer    :o_id,                               null: false
+      t.references :user,                            null: true
+      t.text       :preferences,            limit: 500.kilobytes + 1, null: true
       t.timestamps limit: 3, null: false
     end
     add_index :cti_caller_ids, [:caller_id]
     add_index :cti_caller_ids, [:caller_id, :level]
     add_index :cti_caller_ids, [:caller_id, :user_id]
     add_index :cti_caller_ids, [:object, :o_id]
+    add_foreign_key :cti_caller_ids, :users
 
     create_table :stats_stores do |t|
       t.references :stats_store_object,             null: false
@@ -602,6 +661,7 @@ class CreateBase < ActiveRecord::Migration
     add_index :stats_stores, [:stats_store_object_id]
     add_index :stats_stores, [:created_by_id]
     add_index :stats_stores, [:created_at]
+    add_foreign_key :stats_stores, :users, column: :created_by_id
 
     create_table :http_logs do |t|
       t.column :direction,            :string, limit: 20,    null: false
@@ -619,6 +679,7 @@ class CreateBase < ActiveRecord::Migration
     add_index :http_logs, [:facility]
     add_index :http_logs, [:created_by_id]
     add_index :http_logs, [:created_at]
-
+    add_foreign_key :http_logs, :users, column: :created_by_id
+    add_foreign_key :http_logs, :users, column: :updated_by_id
   end
 end
diff --git a/db/migrate/20120101000010_create_ticket.rb b/db/migrate/20120101000010_create_ticket.rb
index bbf3b3723..586b5cca7 100644
--- a/db/migrate/20120101000010_create_ticket.rb
+++ b/db/migrate/20120101000010_create_ticket.rb
@@ -8,6 +8,8 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :ticket_state_types, [:name], unique: true
+    add_foreign_key :ticket_state_types, :users, column: :created_by_id
+    add_foreign_key :ticket_state_types, :users, column: :updated_by_id
 
     create_table :ticket_states do |t|
       t.references :state_type, null: false
@@ -25,6 +27,9 @@ class CreateTicket < ActiveRecord::Migration
     add_index :ticket_states, [:name], unique: true
     add_index :ticket_states, [:default_create]
     add_index :ticket_states, [:default_follow_up]
+    add_foreign_key :ticket_states, :ticket_state_types, column: :state_type_id
+    add_foreign_key :ticket_states, :users, column: :created_by_id
+    add_foreign_key :ticket_states, :users, column: :updated_by_id
 
     create_table :ticket_priorities do |t|
       t.column :name,                 :string, limit: 250, null: false
@@ -37,6 +42,8 @@ class CreateTicket < ActiveRecord::Migration
     end
     add_index :ticket_priorities, [:name], unique: true
     add_index :ticket_priorities, [:default_create]
+    add_foreign_key :ticket_priorities, :users, column: :created_by_id
+    add_foreign_key :ticket_priorities, :users, column: :updated_by_id
 
     create_table :tickets do |t|
       t.references :group,                                                null: false
@@ -102,30 +109,28 @@ class CreateTicket < ActiveRecord::Migration
     add_index :tickets, [:pending_time]
     add_index :tickets, [:type]
     add_index :tickets, [:time_unit]
+    add_foreign_key :tickets, :groups
+    add_foreign_key :tickets, :users, column: :owner_id
+    add_foreign_key :tickets, :users, column: :customer_id
+    add_foreign_key :tickets, :ticket_priorities, column: :priority_id
+    add_foreign_key :tickets, :ticket_states, column: :state_id
+    add_foreign_key :tickets, :organizations
+    add_foreign_key :tickets, :users, column: :created_by_id
+    add_foreign_key :tickets, :users, column: :updated_by_id
 
     create_table :ticket_flags do |t|
-      t.references :tickets,                         null: false
+      t.references :ticket,                          null: false
       t.column :key,            :string, limit: 50,  null: false
       t.column :value,          :string, limit: 50,  null: true
       t.column :created_by_id,  :integer,            null: false
       t.timestamps limit: 3, null: false
     end
-    add_index :ticket_flags, [:tickets_id, :created_by_id]
-    add_index :ticket_flags, [:tickets_id, :key]
-    add_index :ticket_flags, [:tickets_id]
+    add_index :ticket_flags, [:ticket_id, :created_by_id]
+    add_index :ticket_flags, [:ticket_id, :key]
+    add_index :ticket_flags, [:ticket_id]
     add_index :ticket_flags, [:created_by_id]
-
-    create_table :ticket_time_accountings do |t|
-      t.references :ticket,                                       null: false
-      t.references :ticket_article,                               null: true
-      t.column :time_unit,      :decimal, precision: 6, scale: 2, null: false
-      t.column :created_by_id,  :integer,                         null: false
-      t.timestamps limit: 3, null: false
-    end
-    add_index :ticket_time_accountings, [:ticket_id]
-    add_index :ticket_time_accountings, [:ticket_article_id]
-    add_index :ticket_time_accountings, [:created_by_id]
-    add_index :ticket_time_accountings, [:time_unit]
+    add_foreign_key :ticket_flags, :tickets, column: :ticket_id
+    add_foreign_key :ticket_flags, :users, column: :created_by_id
 
     create_table :ticket_article_types do |t|
       t.column :name,                 :string, limit: 250, null: false
@@ -137,6 +142,8 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :ticket_article_types, [:name], unique: true
+    add_foreign_key :ticket_article_types, :users, column: :created_by_id
+    add_foreign_key :ticket_article_types, :users, column: :updated_by_id
 
     create_table :ticket_article_senders do |t|
       t.column :name,                 :string, limit: 250, null: false
@@ -146,6 +153,8 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :ticket_article_senders, [:name], unique: true
+    add_foreign_key :ticket_article_senders, :users, column: :created_by_id
+    add_foreign_key :ticket_article_senders, :users, column: :updated_by_id
 
     create_table :ticket_articles do |t|
       t.references :ticket,                                    null: false
@@ -177,18 +186,41 @@ class CreateTicket < ActiveRecord::Migration
     add_index :ticket_articles, [:internal]
     add_index :ticket_articles, [:type_id]
     add_index :ticket_articles, [:sender_id]
+    add_foreign_key :ticket_articles, :tickets
+    add_foreign_key :ticket_articles, :ticket_article_types, column: :type_id
+    add_foreign_key :ticket_articles, :ticket_article_senders, column: :sender_id
+    add_foreign_key :ticket_articles, :users, column: :created_by_id
+    add_foreign_key :ticket_articles, :users, column: :updated_by_id
+    add_foreign_key :ticket_articles, :users, column: :origin_by_id
 
     create_table :ticket_article_flags do |t|
-      t.references :ticket_articles,                     null: false
+      t.references :ticket_article,                      null: false
       t.column :key,                 :string, limit: 50, null: false
       t.column :value,               :string, limit: 50, null: true
       t.column :created_by_id,       :integer,           null: false
       t.timestamps limit: 3,  null: false
     end
-    add_index :ticket_article_flags, [:ticket_articles_id, :created_by_id], name: 'index_ticket_article_flags_on_articles_id_and_created_by_id'
-    add_index :ticket_article_flags, [:ticket_articles_id, :key]
-    add_index :ticket_article_flags, [:ticket_articles_id]
+    add_index :ticket_article_flags, [:ticket_article_id, :created_by_id], name: 'index_ticket_article_flags_on_articles_id_and_created_by_id'
+    add_index :ticket_article_flags, [:ticket_article_id, :key]
+    add_index :ticket_article_flags, [:ticket_article_id]
     add_index :ticket_article_flags, [:created_by_id]
+    add_foreign_key :ticket_article_flags, :ticket_articles, column: :ticket_article_id
+    add_foreign_key :ticket_article_flags, :users, column: :created_by_id
+
+    create_table :ticket_time_accountings do |t|
+      t.references :ticket,                                       null: false
+      t.references :ticket_article,                               null: true
+      t.column :time_unit,      :decimal, precision: 6, scale: 2, null: false
+      t.column :created_by_id,  :integer,                         null: false
+      t.timestamps limit: 3, null: false
+    end
+    add_index :ticket_time_accountings, [:ticket_id]
+    add_index :ticket_time_accountings, [:ticket_article_id]
+    add_index :ticket_time_accountings, [:created_by_id]
+    add_index :ticket_time_accountings, [:time_unit]
+    add_foreign_key :ticket_time_accountings, :tickets
+    add_foreign_key :ticket_time_accountings, :ticket_articles
+    add_foreign_key :ticket_time_accountings, :users, column: :created_by_id
 
     create_table :ticket_counters do |t|
       t.column :content,              :string, limit: 100, null: false
@@ -211,27 +243,35 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :overviews, [:name]
+    add_foreign_key :overviews, :users, column: :created_by_id
+    add_foreign_key :overviews, :users, column: :updated_by_id
 
     create_table :overviews_roles, id: false do |t|
-      t.integer :overview_id
-      t.integer :role_id
+      t.references :overview
+      t.references :role
     end
     add_index :overviews_roles, [:overview_id]
     add_index :overviews_roles, [:role_id]
+    add_foreign_key :overviews_roles, :overviews
+    add_foreign_key :overviews_roles, :roles
 
     create_table :overviews_users, id: false do |t|
-      t.integer :overview_id
-      t.integer :user_id
+      t.references :overview
+      t.references :user
     end
     add_index :overviews_users, [:overview_id]
     add_index :overviews_users, [:user_id]
+    add_foreign_key :overviews_users, :overviews
+    add_foreign_key :overviews_users, :users
 
     create_table :overviews_groups, id: false do |t|
-      t.integer :overview_id
-      t.integer :group_id
+      t.references :overview
+      t.references :group
     end
     add_index :overviews_groups, [:overview_id]
     add_index :overviews_groups, [:group_id]
+    add_foreign_key :overviews_groups, :overviews
+    add_foreign_key :overviews_groups, :groups
 
     create_table :triggers do |t|
       t.column :name,                 :string, limit: 250,    null: false
@@ -245,6 +285,8 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :triggers, [:name], unique: true
+    add_foreign_key :triggers, :users, column: :created_by_id
+    add_foreign_key :triggers, :users, column: :updated_by_id
 
     create_table :jobs do |t|
       t.column :name,                 :string,  limit: 250,    null: false
@@ -265,6 +307,8 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :jobs, [:name], unique: true
+    add_foreign_key :jobs, :users, column: :created_by_id
+    add_foreign_key :jobs, :users, column: :updated_by_id
 
     create_table :notifications do |t|
       t.column :subject,      :string, limit: 250,   null: false
@@ -281,7 +325,7 @@ class CreateTicket < ActiveRecord::Migration
       t.column :active,       :boolean,              null: false, default: true
       t.timestamps limit: 3, null: false
     end
-    add_index :link_types, [:name],     unique: true
+    add_index :link_types, [:name], unique: true
 
     create_table :link_objects do |t|
       t.column :name,         :string, limit: 250,   null: false
@@ -300,6 +344,7 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :links, [:link_object_source_id, :link_object_source_value, :link_object_target_id, :link_object_target_value, :link_type_id], unique: true, name: 'links_uniq_total'
+    add_foreign_key :links, :link_types
 
     create_table :postmaster_filters do |t|
       t.column :name,           :string, limit: 250,    null: false
@@ -313,6 +358,8 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :postmaster_filters, [:channel]
+    add_foreign_key :postmaster_filters, :users, column: :created_by_id
+    add_foreign_key :postmaster_filters, :users, column: :updated_by_id
 
     create_table :text_modules do |t|
       t.references :user,                                    null: true
@@ -328,13 +375,18 @@ class CreateTicket < ActiveRecord::Migration
     end
     add_index :text_modules, [:user_id]
     add_index :text_modules, [:name]
+    add_foreign_key :text_modules, :users
+    add_foreign_key :text_modules, :users, column: :created_by_id
+    add_foreign_key :text_modules, :users, column: :updated_by_id
 
     create_table :text_modules_groups, id: false do |t|
-      t.integer :text_module_id
-      t.integer :group_id
+      t.references :text_module
+      t.references :group
     end
     add_index :text_modules_groups, [:text_module_id]
     add_index :text_modules_groups, [:group_id]
+    add_foreign_key :text_modules_groups, :text_modules
+    add_foreign_key :text_modules_groups, :groups
 
     create_table :templates do |t|
       t.references :user,                                    null: true
@@ -346,13 +398,18 @@ class CreateTicket < ActiveRecord::Migration
     end
     add_index :templates, [:user_id]
     add_index :templates, [:name]
+    add_foreign_key :templates, :users
+    add_foreign_key :templates, :users, column: :created_by_id
+    add_foreign_key :templates, :users, column: :updated_by_id
 
     create_table :templates_groups, id: false do |t|
-      t.integer :template_id
-      t.integer :group_id
+      t.references :template
+      t.references :group
     end
     add_index :templates_groups, [:template_id]
     add_index :templates_groups, [:group_id]
+    add_foreign_key :templates_groups, :templates
+    add_foreign_key :templates_groups, :groups
 
     create_table :channels do |t|
       t.references :group,                             null: true
@@ -369,10 +426,13 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :channels, [:area]
+    add_foreign_key :channels, :groups
+    add_foreign_key :channels, :users, column: :created_by_id
+    add_foreign_key :channels, :users, column: :updated_by_id
 
     create_table :slas do |t|
+      t.references :calendar,                                   null: false
       t.column :name,                 :string, limit: 150,      null: true
-      t.column :calendar_id,          :integer,                 null: false
       t.column :first_response_time,  :integer,                 null: true
       t.column :update_time,          :integer,                 null: true
       t.column :solution_time,        :integer,                 null: true
@@ -382,6 +442,8 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :slas, [:name], unique: true
+    add_foreign_key :slas, :users, column: :created_by_id
+    add_foreign_key :slas, :users, column: :updated_by_id
 
     create_table :macros do |t|
       t.string  :name,                   limit: 250,    null: true
@@ -393,6 +455,8 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :macros, [:name], unique: true
+    add_foreign_key :macros, :users, column: :created_by_id
+    add_foreign_key :macros, :users, column: :updated_by_id
 
     create_table :chats do |t|
       t.string  :name,                   limit: 250,  null: true
@@ -406,6 +470,8 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :chats, [:name], unique: true
+    add_foreign_key :chats, :users, column: :created_by_id
+    add_foreign_key :chats, :users, column: :updated_by_id
 
     create_table :chat_topics do |t|
       t.integer :chat_id,                             null: false
@@ -416,13 +482,15 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :chat_topics, [:name], unique: true
+    add_foreign_key :chat_topics, :users, column: :created_by_id
+    add_foreign_key :chat_topics, :users, column: :updated_by_id
 
     create_table :chat_sessions do |t|
-      t.integer :chat_id,                             null: false
+      t.references :chat,                             null: false
       t.string  :session_id,                          null: false
       t.string  :name,                   limit: 250,  null: true
       t.string  :state,                  limit:  50,  null: false, default: 'waiting' # running, closed
-      t.integer :user_id,                             null: true
+      t.references :user,                             null: true
       t.text    :preferences,            limit: 100.kilobytes + 1, null: true
       t.integer :updated_by_id,                       null: true
       t.integer :created_by_id,                       null: true
@@ -432,14 +500,20 @@ class CreateTicket < ActiveRecord::Migration
     add_index :chat_sessions, [:state]
     add_index :chat_sessions, [:user_id]
     add_index :chat_sessions, [:chat_id]
+    add_foreign_key :chat_sessions, :chats
+    add_foreign_key :chat_sessions, :users
+    add_foreign_key :chat_sessions, :users, column: :created_by_id
+    add_foreign_key :chat_sessions, :users, column: :updated_by_id
 
     create_table :chat_messages do |t|
-      t.integer :chat_session_id,                     null: false
+      t.references :chat_session,                     null: false
       t.text    :content,    limit: 20.megabytes + 1, null: false
       t.integer :created_by_id,                       null: true
       t.timestamps limit: 3, null: false
     end
     add_index :chat_messages, [:chat_session_id]
+    add_foreign_key :chat_messages, :chat_sessions
+    add_foreign_key :chat_messages, :users, column: :created_by_id
 
     create_table :chat_agents do |t|
       t.boolean :active,                              null: false, default: true
@@ -451,6 +525,8 @@ class CreateTicket < ActiveRecord::Migration
     add_index :chat_agents, [:active]
     add_index :chat_agents, [:updated_by_id], unique: true
     add_index :chat_agents, [:created_by_id], unique: true
+    add_foreign_key :chat_agents, :users, column: :created_by_id
+    add_foreign_key :chat_agents, :users, column: :updated_by_id
 
     create_table :report_profiles do |t|
       t.column :name,           :string, limit: 150,    null: true
@@ -461,14 +537,17 @@ class CreateTicket < ActiveRecord::Migration
       t.timestamps limit: 3, null: false
     end
     add_index :report_profiles, [:name], unique: true
+    add_foreign_key :report_profiles, :users, column: :created_by_id
+    add_foreign_key :report_profiles, :users, column: :updated_by_id
 
     create_table :karma_users do |t|
-      t.integer :user_id,                           null: false
+      t.references :user,                           null: false
       t.integer :score,                             null: false
       t.string  :level,               limit: 200,   null: false
       t.timestamps limit: 3, null: false
     end
     add_index :karma_users, [:user_id], unique: true
+    add_foreign_key :karma_users, :users
 
     create_table :karma_activities do |t|
       t.string  :name,                limit: 200,    null: false
@@ -482,7 +561,7 @@ class CreateTicket < ActiveRecord::Migration
     create_table :karma_activity_logs do |t|
       t.integer :o_id,                          null: false
       t.integer :object_lookup_id,              null: false
-      t.integer :user_id,                       null: false
+      t.references :user,                       null: false
       t.integer :activity_id,                   null: false
       t.integer :score,                         null: false
       t.integer :score_total,                   null: false
@@ -491,7 +570,8 @@ class CreateTicket < ActiveRecord::Migration
     add_index :karma_activity_logs, [:user_id]
     add_index :karma_activity_logs, [:created_at]
     add_index :karma_activity_logs, [:o_id, :object_lookup_id]
-
+    add_foreign_key :karma_activity_logs, :users
+    add_foreign_key :karma_activity_logs, :karma_activities, column: :activity_id
   end
 
   def self.down
diff --git a/db/migrate/20170531144425_foreign_keys.rb b/db/migrate/20170531144425_foreign_keys.rb
new file mode 100644
index 000000000..b38e3ab71
--- /dev/null
+++ b/db/migrate/20170531144425_foreign_keys.rb
@@ -0,0 +1,227 @@
+class ForeignKeys < ActiveRecord::Migration
+  def change
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    # remove wrong plural of ID columns
+    ActiveRecord::Migration.rename_column :ticket_flags, :tickets_id, :ticket_id
+    ActiveRecord::Migration.rename_column :ticket_article_flags, :ticket_articles_id, :ticket_article_id
+
+    # add missing foreign keys
+    foreign_keys = [
+      # Base
+      [:users, :organizations],
+      [:users, :users, column: :created_by_id],
+      [:users, :users, column: :updated_by_id],
+
+      [:signatures, :users, column: :created_by_id],
+      [:signatures, :users, column: :updated_by_id],
+
+      [:email_addresses, :users, column: :created_by_id],
+      [:email_addresses, :users, column: :updated_by_id],
+
+      [:groups, :signatures],
+      [:groups, :email_addresses],
+      [:groups, :users, column: :created_by_id],
+      [:groups, :users, column: :updated_by_id],
+
+      [:roles, :users, column: :created_by_id],
+      [:roles, :users, column: :updated_by_id],
+
+      [:organizations, :users, column: :created_by_id],
+      [:organizations, :users, column: :updated_by_id],
+
+      [:roles_users, :users],
+      [:roles_users, :roles],
+
+      [:groups_users, :users],
+      [:groups_users, :groups],
+
+      [:organizations_users, :users],
+      [:organizations_users, :organizations],
+
+      [:authorizations, :users],
+
+      [:translations, :users, column: :created_by_id],
+      [:translations, :users, column: :updated_by_id],
+
+      [:tokens, :users],
+
+      [:packages, :users, column: :created_by_id],
+      [:packages, :users, column: :updated_by_id],
+
+      [:taskbars, :users],
+
+      [:tags, :tag_items],
+      [:tags, :tag_objects],
+      [:tags, :users, column: :created_by_id],
+
+      [:recent_views, :object_lookups, column: :recent_view_object_id],
+      [:recent_views, :users, column: :created_by_id],
+
+      [:activity_streams, :type_lookups, column: :activity_stream_type_id],
+      [:activity_streams, :object_lookups, column: :activity_stream_object_id],
+      [:activity_streams, :permissions],
+      [:activity_streams, :groups],
+      [:activity_streams, :users, column: :created_by_id],
+
+      [:histories, :history_types],
+      [:histories, :history_objects],
+      [:histories, :history_attributes],
+      [:histories, :users, column: :created_by_id],
+
+      [:stores, :store_objects],
+      [:stores, :store_files],
+      [:stores, :users, column: :created_by_id],
+
+      [:avatars, :users, column: :created_by_id],
+      [:avatars, :users, column: :updated_by_id],
+
+      [:online_notifications, :users, column: :created_by_id],
+      [:online_notifications, :users, column: :updated_by_id],
+
+      [:schedulers, :users, column: :created_by_id],
+      [:schedulers, :users, column: :updated_by_id],
+
+      [:calendars, :users, column: :created_by_id],
+      [:calendars, :users, column: :updated_by_id],
+
+      [:user_devices, :users],
+
+      [:object_manager_attributes, :object_lookups],
+      [:object_manager_attributes, :users, column: :created_by_id],
+      [:object_manager_attributes, :users, column: :updated_by_id],
+
+      [:cti_caller_ids, :users],
+
+      [:stats_stores, :users, column: :created_by_id],
+
+      [:http_logs, :users, column: :created_by_id],
+      [:http_logs, :users, column: :updated_by_id],
+
+      # Ticket
+      [:ticket_state_types, :users, column: :created_by_id],
+      [:ticket_state_types, :users, column: :updated_by_id],
+
+      [:ticket_states, :ticket_state_types, column: :state_type_id],
+      [:ticket_states, :users, column: :created_by_id],
+      [:ticket_states, :users, column: :updated_by_id],
+
+      [:ticket_priorities, :users, column: :created_by_id],
+      [:ticket_priorities, :users, column: :updated_by_id],
+
+      [:tickets, :groups],
+      [:tickets, :users, column: :owner_id],
+      [:tickets, :users, column: :customer_id],
+      [:tickets, :ticket_priorities, column: :priority_id],
+      [:tickets, :ticket_states, column: :state_id],
+      [:tickets, :organizations],
+      [:tickets, :users, column: :created_by_id],
+      [:tickets, :users, column: :updated_by_id],
+
+      [:ticket_flags, :tickets, column: :ticket_id],
+      [:ticket_flags, :users, column: :created_by_id],
+
+      [:ticket_article_types, :users, column: :created_by_id],
+      [:ticket_article_types, :users, column: :updated_by_id],
+
+      [:ticket_article_senders, :users, column: :created_by_id],
+      [:ticket_article_senders, :users, column: :updated_by_id],
+
+      [:ticket_articles, :tickets],
+      [:ticket_articles, :ticket_article_types, column: :type_id],
+      [:ticket_articles, :ticket_article_senders, column: :sender_id],
+      [:ticket_articles, :users, column: :created_by_id],
+      [:ticket_articles, :users, column: :updated_by_id],
+      [:ticket_articles, :users, column: :origin_by_id],
+
+      [:ticket_article_flags, :ticket_articles, column: :ticket_article_id],
+      [:ticket_article_flags, :users, column: :created_by_id],
+
+      [:ticket_time_accountings, :tickets],
+      [:ticket_time_accountings, :ticket_articles],
+      [:ticket_time_accountings, :users, column: :created_by_id],
+
+      [:overviews, :users, column: :created_by_id],
+      [:overviews, :users, column: :updated_by_id],
+
+      [:overviews_roles, :overviews],
+      [:overviews_roles, :roles],
+
+      [:overviews_users, :overviews],
+      [:overviews_users, :users],
+
+      [:overviews_groups, :overviews],
+      [:overviews_groups, :groups],
+
+      [:triggers, :users, column: :created_by_id],
+      [:triggers, :users, column: :updated_by_id],
+
+      [:jobs, :users, column: :created_by_id],
+      [:jobs, :users, column: :updated_by_id],
+
+      [:links, :link_types],
+
+      [:postmaster_filters, :users, column: :created_by_id],
+      [:postmaster_filters, :users, column: :updated_by_id],
+
+      [:text_modules, :users],
+      [:text_modules, :users, column: :created_by_id],
+      [:text_modules, :users, column: :updated_by_id],
+
+      [:text_modules_groups, :text_modules],
+      [:text_modules_groups, :groups],
+
+      [:templates, :users],
+      [:templates, :users, column: :created_by_id],
+      [:templates, :users, column: :updated_by_id],
+
+      [:templates_groups, :templates],
+      [:templates_groups, :groups],
+
+      [:channels, :groups],
+      [:channels, :users, column: :created_by_id],
+      [:channels, :users, column: :updated_by_id],
+
+      [:slas, :users, column: :created_by_id],
+      [:slas, :users, column: :updated_by_id],
+
+      [:macros, :users, column: :created_by_id],
+      [:macros, :users, column: :updated_by_id],
+
+      [:chats, :users, column: :created_by_id],
+      [:chats, :users, column: :updated_by_id],
+
+      [:chat_topics, :users, column: :created_by_id],
+      [:chat_topics, :users, column: :updated_by_id],
+
+      [:chat_sessions, :chats],
+      [:chat_sessions, :users],
+      [:chat_sessions, :users, column: :created_by_id],
+      [:chat_sessions, :users, column: :updated_by_id],
+
+      [:chat_messages, :chat_sessions],
+      [:chat_messages, :users, column: :created_by_id],
+
+      [:chat_agents, :users, column: :created_by_id],
+      [:chat_agents, :users, column: :updated_by_id],
+
+      [:report_profiles, :users, column: :created_by_id],
+      [:report_profiles, :users, column: :updated_by_id],
+
+      [:karma_users, :users],
+
+      [:karma_activity_logs, :users],
+      [:karma_activity_logs, :karma_activities, column: :activity_id],
+    ]
+
+    foreign_keys.each do |foreign_key|
+      begin
+        ActiveRecord::Migration.add_foreign_key(*foreign_key)
+      rescue => e
+        Rails.logger.error "Inconsistent data status detected while adding foreign key '#{foreign_key.inspect}': #{e.message}"
+      end
+    end
+  end
+end
diff --git a/spec/support/cache.rb b/spec/support/cache.rb
new file mode 100644
index 000000000..4a6b30119
--- /dev/null
+++ b/spec/support/cache.rb
@@ -0,0 +1,8 @@
+RSpec.configure do |config|
+  config.before(:all) do
+    # clear the cache otherwise it won't
+    # be able to recognize the rollbacks
+    # done by RSpec
+    Cache.clear
+  end
+end
diff --git a/test/unit/assets_test.rb b/test/unit/assets_test.rb
index 6f042ab9e..95ed76cfa 100644
--- a/test/unit/assets_test.rb
+++ b/test/unit/assets_test.rb
@@ -132,9 +132,9 @@ class AssetsTest < ActiveSupport::TestCase
     assert( diff(attributes, assets[:User][user3.id]), 'check assets' )
     travel_back
 
-    user1.destroy
-    user2.destroy
     user3.destroy
+    user2.destroy
+    user1.destroy
     org1.destroy
     org2.destroy
 
@@ -270,9 +270,9 @@ class AssetsTest < ActiveSupport::TestCase
     assert( diff(attributes, assets[:User][user_new_2.id]), 'check assets' )
     travel_back
 
-    user1.destroy
-    user2.destroy
     user3.destroy
+    user2.destroy
+    user1.destroy
     org.destroy
     org_new.destroy
 
diff --git a/test/unit/cti_caller_id_test.rb b/test/unit/cti_caller_id_test.rb
index a5dea0a81..8619fd9b5 100644
--- a/test/unit/cti_caller_id_test.rb
+++ b/test/unit/cti_caller_id_test.rb
@@ -210,10 +210,12 @@ Mob: +49 333 1112222",
     assert_equal(2, caller_ids[0].user_id)
     assert_nil(caller_ids[0].comment)
 
+    user_id = User.find_by(login: 'ticket-caller_id-customer1@example.com').id
+
     Cti::CallerId.maybe_add(
       caller_id: '4912345678901',
       level: 'maybe',
-      user_id: 3,
+      user_id: user_id,
       object: 'Ticket',
       o_id: 2,
     )
@@ -221,7 +223,7 @@ Mob: +49 333 1112222",
     caller_ids = Cti::CallerId.lookup('4912345678901')
     assert_equal(2, caller_ids.length)
     assert_equal('maybe', caller_ids[0].level)
-    assert_equal(3, caller_ids[0].user_id)
+    assert_equal(user_id, caller_ids[0].user_id)
     assert_nil(caller_ids[0].comment)
     assert_equal('maybe', caller_ids[1].level)
     assert_equal(2, caller_ids[1].user_id)
@@ -230,7 +232,7 @@ Mob: +49 333 1112222",
     Cti::CallerId.maybe_add(
       caller_id: '4912345678901',
       level: 'known',
-      user_id: 3,
+      user_id: user_id,
       object: 'User',
       o_id: 2,
     )
@@ -238,7 +240,7 @@ Mob: +49 333 1112222",
     caller_ids = Cti::CallerId.lookup('4912345678901')
     assert_equal(1, caller_ids.length)
     assert_equal('known', caller_ids[0].level)
-    assert_equal(3, caller_ids[0].user_id)
+    assert_equal(user_id, caller_ids[0].user_id)
     assert_nil(caller_ids[0].comment)
 
   end
diff --git a/test/unit/email_address_test.rb b/test/unit/email_address_test.rb
index 9741b00d2..261cd033e 100644
--- a/test/unit/email_address_test.rb
+++ b/test/unit/email_address_test.rb
@@ -40,7 +40,7 @@ class EmailAddressTest < ActiveSupport::TestCase
     email_address1.destroy
 
     group1 = Group.find(group1.id)
-    assert(group1.email_address_id)
+    assert_nil(group1.email_address_id, 'References to groups are deleted')
   end
 
   test 'channel tests' do
diff --git a/test/unit/user_test.rb b/test/unit/user_test.rb
index 31919b5d0..799294515 100644
--- a/test/unit/user_test.rb
+++ b/test/unit/user_test.rb
@@ -550,7 +550,15 @@ class UserTest < ActiveSupport::TestCase
   end
 
   test 'min admin permission check' do
-    User.with_permissions('admin').each(&:destroy)
+    # workaround:
+    # - We need to get rid of all admin users but can't delete them
+    #   because we have foreign keys pointing at them since the tests are not isolated yet :(
+    # - We can't just remove the roles since then our check would take place
+    # So we need to merge them with the User Nr 1 and destroy them afterwards
+    User.with_permissions('admin').each do |user|
+      Models.merge('User', 1, user.id)
+      user.destroy
+    end
 
     # store current admin count
     admin_count_inital = User.with_permissions('admin').count

From e1611ee5090cc1cb391e36c6c3729058113a98d3 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 6 Jun 2017 20:20:37 +0200
Subject: [PATCH 031/234] Improved error handling/parsing of invalid filenames
 for attachments.

---
 app/models/channel/email_parser.rb |  23 +-
 test/fixtures/mail57.box           | 988 +++++++++++++++++++++++++++++
 test/unit/email_parser_test.rb     |  38 +-
 3 files changed, 1047 insertions(+), 2 deletions(-)
 create mode 100644 test/fixtures/mail57.box

diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index df4a6b57b..300a2b791 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -303,7 +303,17 @@ class Channel::EmailParser
     # get file preferences
     headers_store = {}
     file.header.fields.each { |field|
-      headers_store[field.name.to_s] = field.value.to_s
+
+      # full line, encode, ready for storage
+      begin
+        value = Encode.conv('utf8', field.to_s)
+        if value.blank?
+          value = field.raw_value
+        end
+        headers_store[field.name.to_s] = value
+      rescue => e
+        headers_store[field.name.to_s] = field.raw_value
+      end
     }
 
     # get filename from content-disposition
@@ -326,6 +336,17 @@ class Channel::EmailParser
       end
     end
 
+    # as fallback, use raw values
+    if filename.blank?
+      if headers_store['Content-Disposition'].to_s =~ /filename="(.+?)"/i
+        filename = $1
+      elsif headers_store['Content-Disposition'].to_s =~ /filename='(.+?)'/i
+        filename = $1
+      elsif headers_store['Content-Disposition'].to_s =~ /filename=(.+?);/i
+        filename = $1
+      end
+    end
+
     # for some broken sm mail clients (X-MimeOLE: Produced By Microsoft Exchange V6.5)
     filename ||= file.header[:content_location].to_s
 
diff --git a/test/fixtures/mail57.box b/test/fixtures/mail57.box
new file mode 100644
index 000000000..9b4fa14c6
--- /dev/null
+++ b/test/fixtures/mail57.box
@@ -0,0 +1,988 @@
+Received: from EX132MBOX2C.de2.local (10.1.1.1) by EX132MBOX2C.de2.local
+ (10.1.1.1) with Microsoft SMTP Server (TLS) id 15.0.1263.5 via Mailbox
+ Transport; Wed, 31 May 2017 09:25:57 +0200
+Received: from mx-gate29.example.com (46.235.240.148) by
+ EX132MBOX2C.de2.local (10.1.1.1) with Microsoft SMTP Server (TLS) id
+ 15.0.1263.5; Wed, 31 May 2017 09:25:57 +0200
+Received: from mail-in-12.example.net (1.1.1.1) by mx-gate29.example.com;
+ Wed, 31 May 2017 09:25:50 +0200
+Received: from mail-in-16-z2.example.net (mail-in-16-z2.example.net [2.2.2.2])
+	by mx.example.com (Postfix) with ESMTP id 3wd27r1Xl2z8Rhy
+	for <bob@example.com>; Wed, 31 May 2017 09:25:44 +0200 (CEST)
+Received: from mail-in-09.example.net (mail-in-09.example.net [3.3.3.3])
+	by mail-in-16-z2.example.net (Postfix) with ESMTP id 272C021EE0B
+	for <bob@example.com>; Wed, 31 May 2017 09:25:44 +0200 (CEST)
+Received: from webmail13.example.net (webmail13.example.net [4.4.4.4])
+	by mail-in-09.example.net (Postfix) with ESMTP id 3wd27q62k3zB2gs
+	for <bob@example.com>; Wed, 31 May 2017 09:25:43 +0200 (CEST)
+X-DKIM: Sendmail DKIM Filter v2.8.2 mail-in-09.example.net 3wd27q62k3zB2gs
+DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=example.com; s=mail-in;
+	t=1496215544; bh=/hKv3UznRqMiOfLdlAP2PSvg0FyuagsojQaKnDVfL+M=;
+	h=Date:From:To:Message-ID:References:Subject:MIME-Version:
+	 Content-Type;
+	b=UHRKApCnlTeAagyi/h1F1sXwOJ52tc941+5/05Q/iVS8DMN0ycKkyROwaIU1ShNXH
+	 YdyMvQj/5yPIjgleCwz4I+ei1cplzmpH+TVrQ//+cUkDc9ErdEQxH+g2eIszzd9ahJ
+	 N6dn5oZCEEplZdOqEd33AnxiLlcKtizusEUpawdo=
+Received: from [5.5.5.5] by webmail13.example.net (6.6.6.6) with HTTP (AAABBOORR Webmail); Wed, 31 May 2017 09:25:42 +0200 (CEST)
+Date: Wed, 31 May 2017 09:25:43 +0200 (CEST)
+From: example@example.com
+To: bob@example.com
+Message-ID: <5775856.182062.1496215543824.JavaMail.ngmail@webmail13.example.net>
+References: <311454489.454089.1496153842814.JavaMail.ngmail@webmail12.example.net> <760691b300a147099e8bee4b696d200f@EX132MBOX2C.de2.local> <trinity-f04d9ea7-262f-46b2-b0d6-039d8a1e598e-1493198595518@3aaaa-gmx-bs53>
+ <trinity-f04d9ea7-262f-46b2-b0d6-039d8a1e598e-1493198595518@3aaaa-gmx-bs53>,
+ <20170426093400.4804.697272@dwertmann-hausverwaltung.zammad.com>
+ <trinity-9da7c71f-7b9a-42f7-a8fb-56d7296a61bd-1493919290518@3aaaa-gmx-bs41>
+Subject: W.: Invoice
+Content-Type: multipart/mixed; 
+	boundary="----=_Part_182060_213452753.1496215543130"
+X-ngMessageSubType: MessageSubType_MAIL
+X-WebmailclientIP: 7.7.7.7
+X-example-sender: example@example.com
+X-example-recipient: bob@example.com
+X-example-MSGID: 111222333444555ff32a579581b5910b-11111222223333355555666669ee8eabf0
+X-example-Virusscan: CLEAN
+X-example-disclaimer: This E-Mail was scanned by www.example.com E-Mailservice on mx-gate29 with 6385F70000
+X-example-date: 1496215545
+X-example: INCOMING:
+X-example-Connect: mail-in-12.example.net[8.8.8.8],TLS=1;EMIG=0
+X-example-WC: 2:241:4:376572:0:200:0:0:0:0:0:0:0:0:0:6:0:33:158:191:0:0:0:2:0:13:0:0:0:0:0:1:0:0:0:3:1:0:0:0:0:0
+X-example-Spamstatus: CLEAN
+X-example-REASON: Score:-14.5
+	* -4.3 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
+	*      [score: 0.0000]
+	* -3.5 ASE_NEG_FP_2011 No description available.
+	* -5.0 IS_RESPONSE Answer to or Forward of a real Mail
+	* -1.7 ASE_FP_2008_02 ASE 2008 negativer Score
+Return-Path: example@example.com
+X-MS-Exchange-Organization-Network-Message-Id: 11112222333-fe4f-45b2-3e6a-111222333444
+X-MS-Exchange-Organization-AVStamp-Enterprise: 1.0
+X-EXCLAIMER-MD-CONFIG: 111222333-e5c9-454a-b62b-111222333444
+X-MS-Exchange-Organization-SCL: 0
+X-MS-Exchange-Organization-AuthSource: EX132MBOX2C.de2.local
+X-MS-Exchange-Organization-AuthAs: Anonymous
+MIME-Version: 1.0
+
+------=_Part_182060_213452753.1496215543130
+Content-Type: multipart/alternative; 
+	boundary="----=_Part_182059_1383285025.1496215543130"
+
+------=_Part_182059_1383285025.1496215543130
+Content-Type: text/plain; charset=ISO-8859-1
+Content-Transfer-Encoding: quoted-printable
+
+=20
+
+
+----- Original Nachricht ----
+Von:     example@example.com
+An:      bob@example.com
+Datum:   30.05.2017 16:17
+Betreff: Invoice
+
+Dear Mrs.Weber
+
+anbei mal wieder ein paar Invoice.
+
+W=FCnsche Ihnen noch einen sch=F6nen Arbeitstag.
+
+Mit freundlichen Gr=FC=DFen
+
+Bob Smith
+
+------=_Part_182059_1383285025.1496215543130--
+
+------=_Part_182060_213452753.1496215543130
+Content-Type: image/jpg
+Content-Transfer-Encoding: base64
+Content-Disposition: attachment; filename="Hofj�geralle Wasserschaden.jpg"
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+6HfCH9kPxfrc1l/wk9vJoQlA8hJxy+4Y/CvkD4V/8j54U/7CS/8Aoxa/ozu/+Rc8I/8AXIfyFAHn
+Hw+/Zt+H3hPQpvCWo+EtE1W+n8uT7XeKshR16nkHrXb658K/h1qvj3TdP1DwB4Qe2tYxuMltGwkA
+PT7tdq//ACMy/wC8P5V534k/5GkfU0Acr8Yf2TP2cfizp1tqmmeE7LwhPa/upptPRbUsfcLwa/Nz
+4pfsNS6BDfXHgtL3VbOAF1Jk+cj6dD+FfqFaf8iPf/79d3r/APyK2n/9g4/yoA/nh0z4C+Obvwfr
+Gq6TpaapJZyGKa0hf/SFx1Ow815ra6UzeNIrK4tZLSRW2yQyLtZSOoOelfqn8F/+T5viV/18L/M1
+8SfGj/k+fxJ/1+0ATqsVh4fghVcPjGK4TULFblL2NcKHRlH4iu51Prb/AErmT99vxoA+aXRo5njY
+YZWII9xX1f8AshaR/aP7SEUxXcsZTt7k/wBK+XNT/wCRivv+u7/zNfaH7Ef/ACXab/fH/oJoA/oW
++GomsPD9s0LvE20coxBr3CK5muQrTSySkDq7E1434J/5F+3/ANwfyr1yy/1QoA6O1nWJQCDW3Fqy
+RgfK3HtXNR/0qT0oA6VvEMgGFXH1NZ83iC5P/LUL9Kwn+7WRc96AOgl1yUk5uG/Os6XWM9ZWb8a5
+1/4vpVJ+v4UAdBJrA9aoyawexrBkqo/Q0Abkmrt13Gqb6q+fvmsR+9V360Abh1Vv75qM6q2PvnNc
+833vzplAHQnU267jUZ1RsferBbpUJ/rQBvPqbZ+/VdtTbP3zWK/3agfvQBuHUm/vH86Z/aLZ+8aw
+zTB0/CgDolv2J+8acb44+8awV+/Uh6H60AabagR/EahOoHP3qyXqu39KANw6icfeqM6ic/fNYjda
+jP3xQBvf2if71RvqTdmNYh+9Ub9DQBtjUm/v046m3941ztHf8KAN46m2fvGozqh/vGsF/uCoj1oA
+6A6of71RnVDnrWBUTf1oA6A6pz1ph1Pn71YDdTUR/wBYaAOjOp9fmqP+08n71c+e9MoA6P8AtEHv
+Sf2gPWueHf6Uo6D60Abxvx/epn24H+KsP0pB2oA2zej1pn2xf71Yz9RTDQB//9k=
+
+------=_Part_182060_213452753.1496215543130--
diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb
index f3044ca83..63f478b7f 100644
--- a/test/unit/email_parser_test.rb
+++ b/test/unit/email_parser_test.rb
@@ -447,7 +447,7 @@ Managing Director: Martin Edenhofer
           # mutt c1abb5fb77a9d2ab2017749a7987c074
           {
             md5: '2ef81e47872d42efce7ef34bfa2de043',
-            filename: 'file-1',
+            filename: '¼¨Ð§¹ÜÀí,¾¿¾¹Ë­´íÁË.xls',
           },
         ],
         params: {
@@ -1121,6 +1121,42 @@ end
           body: 'Enjoy!',
         },
       },
+      {
+        data: IO.binread('test/fixtures/mail57.box'),
+        body_md5: '3c5e4cf2d2a9bc572f10cd6222556027',
+        attachments: [
+          {
+            md5: 'ddbdf67aa2f5c60c294008a54d57082b',
+            filename: 'Hofjägeralle Wasserschaden.jpg',
+          },
+        ],
+        params: {
+          from: 'example@example.com',
+          from_email: 'example@example.com',
+          from_display_name: '',
+          subject: 'W.: Invoice',
+          content_type: 'text/plain',
+          body: ' 
+
+
+----- Original Nachricht ----
+Von:     example@example.com
+An:      bob@example.com
+Datum:   30.05.2017 16:17
+Betreff: Invoice
+
+Dear Mrs.Weber
+
+anbei mal wieder ein paar Invoice.
+
+Wünsche Ihnen noch einen schönen Arbeitstag.
+
+Mit freundlichen Grüßen
+
+Bob Smith
+',
+        },
+      },
     ]
 
     count = 0

From 08940fbb069b9f1c1a526f15f3fab3c6dd11ca65 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Wed, 7 Jun 2017 10:32:50 +0200
Subject: [PATCH 032/234] Fixed bug: Reports raise error if (history) attribute
 or type couldn't be found.

---
 lib/report/base.rb | 125 +++++++++++++++++++++++----------------------
 1 file changed, 63 insertions(+), 62 deletions(-)

diff --git a/lib/report/base.rb b/lib/report/base.rb
index b5654a2a1..98ffe2e1e 100644
--- a/lib/report/base.rb
+++ b/lib/report/base.rb
@@ -14,9 +14,6 @@ class Report::Base
 
     query, bind_params, tables = Ticket.selector2sql(params[:selector])
 
-    count = 0
-    ticket_ids = []
-
     # created
     if params[:type] == 'created'
       history_type = History::Type.lookup( name: 'created' )
@@ -31,73 +28,77 @@ class Report::Base
     if params[:type] == 'updated'
       history_type      = History::Type.lookup( name: 'updated' )
       history_attribute = History::Attribute.lookup( name: params[:attribute] )
+
+      result = nil
       if !history_attribute || !history_type
-        count = 0
+        result = 0
       elsif params[:id_not_from] && params[:id_to]
-        return History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id')
-                      .where(query, *bind_params).joins(tables)
-                      .where(
-                        'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_from NOT IN (?) AND histories.id_to IN (?)',
-                        params[:start],
-                        params[:end],
-                        history_object.id,
-                        history_type.id,
-                        history_attribute.id,
-                        params[:id_not_from],
-                        params[:id_to],
-                      ).count
+        result = History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id')
+                        .where(query, *bind_params).joins(tables)
+                        .where(
+                          'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_from NOT IN (?) AND histories.id_to IN (?)',
+                          params[:start],
+                          params[:end],
+                          history_object.id,
+                          history_type.id,
+                          history_attribute.id,
+                          params[:id_not_from],
+                          params[:id_to],
+                        ).count
       elsif params[:id_from] && params[:id_not_to]
-        return History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id')
-                      .where(query, *bind_params).joins(tables)
-                      .where(
-                        'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_from IN (?) AND histories.id_to NOT IN (?)',
-                        params[:start],
-                        params[:end],
-                        history_object.id,
-                        history_type.id,
-                        history_attribute.id,
-                        params[:id_from],
-                        params[:id_not_to],
-                      ).count
+        result = History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id')
+                        .where(query, *bind_params).joins(tables)
+                        .where(
+                          'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_from IN (?) AND histories.id_to NOT IN (?)',
+                          params[:start],
+                          params[:end],
+                          history_object.id,
+                          history_type.id,
+                          history_attribute.id,
+                          params[:id_from],
+                          params[:id_not_to],
+                        ).count
       elsif params[:value_from] && params[:value_not_to]
-        return History.joins('INNER JOIN tickets ON tickets.id = histories.o_id')
-                      .where(query, *bind_params).joins(tables)
-                      .where(
-                        'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.value_from IN (?) AND histories.value_to NOT IN (?)',
-                        params[:start],
-                        params[:end],
-                        history_object.id,
-                        history_type.id,
-                        history_attribute.id,
-                        params[:value_from],
-                        params[:value_not_to],
-                      ).count
+        result = History.joins('INNER JOIN tickets ON tickets.id = histories.o_id')
+                        .where(query, *bind_params).joins(tables)
+                        .where(
+                          'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.value_from IN (?) AND histories.value_to NOT IN (?)',
+                          params[:start],
+                          params[:end],
+                          history_object.id,
+                          history_type.id,
+                          history_attribute.id,
+                          params[:value_from],
+                          params[:value_not_to],
+                        ).count
       elsif params[:value_to]
-        return History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id')
-                      .where(query, *bind_params).joins(tables)
-                      .where(
-                        'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.value_to IN (?)',
-                        params[:start],
-                        params[:end],
-                        history_object.id,
-                        history_type.id,
-                        history_attribute.id,
-                        params[:value_to],
-                      ).count
+        result = History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id')
+                        .where(query, *bind_params).joins(tables)
+                        .where(
+                          'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.value_to IN (?)',
+                          params[:start],
+                          params[:end],
+                          history_object.id,
+                          history_type.id,
+                          history_attribute.id,
+                          params[:value_to],
+                        ).count
       elsif params[:id_to]
-        return History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id')
-                      .where(query, *bind_params).joins(tables)
-                      .where(
-                        'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_to IN (?)',
-                        params[:start],
-                        params[:end],
-                        history_object.id,
-                        history_type.id,
-                        history_attribute.id,
-                        params[:id_to],
-                      ).count
+        result = History.select('histories.o_id').joins('INNER JOIN tickets ON tickets.id = histories.o_id')
+                        .where(query, *bind_params).joins(tables)
+                        .where(
+                          'histories.created_at >= ? AND histories.created_at <= ? AND histories.history_object_id = ? AND histories.history_type_id = ? AND histories.history_attribute_id IN (?) AND histories.id_to IN (?)',
+                          params[:start],
+                          params[:end],
+                          history_object.id,
+                          history_type.id,
+                          history_attribute.id,
+                          params[:id_to],
+                        ).count
       end
 
+      return result if !result.nil?
+
       raise "UNKOWN params (#{params.inspect})!"
     end
     raise "UNKOWN :type (#{params[:type]})!"

From 6bf970b85d038b5b8187f6c44a2a3a9e38fef29a Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Wed, 7 Jun 2017 10:34:38 +0200
Subject: [PATCH 033/234] Added report columns: Owner, Organization, Create
 Channel, Sender and Tags.

---
 app/controllers/reports_controller.rb | 35 ++++++++++++++++++---------
 1 file changed, 23 insertions(+), 12 deletions(-)

diff --git a/app/controllers/reports_controller.rb b/app/controllers/reports_controller.rb
index 2c9bbbf8e..ccfd83d26 100644
--- a/app/controllers/reports_controller.rb
+++ b/app/controllers/reports_controller.rb
@@ -180,7 +180,7 @@ class ReportsController < ApplicationController
     worksheet.set_column(4, 8, 20)
 
     # Add and define a format
-    format = workbook.add_format  # Add a format
+    format = workbook.add_format
     format.set_bold
     format.set_size(14)
     format.set_color('black')
@@ -189,22 +189,28 @@ class ReportsController < ApplicationController
     # Write a formatted and unformatted string, row and column notation.
     worksheet.write(0, 0, "Tickets: #{profile.name} (#{title})", format)
 
-    format_header = workbook.add_format  # Add a format
+    format_header = workbook.add_format
     format_header.set_italic
     format_header.set_bg_color('gray')
     format_header.set_color('white')
+
     worksheet.write(2, 0, '#', format_header)
     worksheet.write(2, 1, 'Title', format_header)
     worksheet.write(2, 2, 'State', format_header)
     worksheet.write(2, 3, 'Priority', format_header)
     worksheet.write(2, 4, 'Group', format_header)
-    worksheet.write(2, 5, 'Customer', format_header)
-    worksheet.write(2, 6, 'Created at', format_header)
-    worksheet.write(2, 7, 'Updated at', format_header)
-    worksheet.write(2, 8, 'Closed at', format_header)
+    worksheet.write(2, 5, 'Owner', format_header)
+    worksheet.write(2, 6, 'Customer', format_header)
+    worksheet.write(2, 7, 'Organization', format_header)
+    worksheet.write(2, 8, 'Create Channel', format_header)
+    worksheet.write(2, 9, 'Sender', format_header)
+    worksheet.write(2, 10, 'Tags', format_header)
+    worksheet.write(2, 11, 'Created at', format_header)
+    worksheet.write(2, 12, 'Updated at', format_header)
+    worksheet.write(2, 13, 'Closed at', format_header)
 
     row = 2
-    result[:ticket_ids].each { |ticket_id|
+    result[:ticket_ids].each do |ticket_id|
       ticket = Ticket.lookup(id: ticket_id)
       row += 1
       worksheet.write(row, 0, ticket.number)
@@ -212,11 +218,16 @@ class ReportsController < ApplicationController
       worksheet.write(row, 2, ticket.state.name)
       worksheet.write(row, 3, ticket.priority.name)
       worksheet.write(row, 4, ticket.group.name)
-      worksheet.write(row, 5, ticket.customer.fullname)
-      worksheet.write(row, 6, ticket.created_at)
-      worksheet.write(row, 7, ticket.updated_at)
-      worksheet.write(row, 8, ticket.close_at)
-    }
+      worksheet.write(row, 5, ticket.owner.fullname)
+      worksheet.write(row, 6, ticket.customer.fullname)
+      worksheet.write(row, 7, ticket.try(:organization).try(:name))
+      worksheet.write(row, 8, ticket.create_article_type.name)
+      worksheet.write(row, 9, ticket.create_article_sender.name)
+      worksheet.write(row, 10, ticket.tag_list.join(','))
+      worksheet.write(row, 11, ticket.created_at)
+      worksheet.write(row, 12, ticket.updated_at)
+      worksheet.write(row, 13, ticket.close_at)
+    end
 
     workbook.close
 

From 1eaf46f466db1f1248482bebc2d4e13a7e1d3524 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 8 Jun 2017 06:49:25 +0200
Subject: [PATCH 034/234] Improved Setting.get and Setting.set - reduced
 database access and moved from 2 minutes to 15 seconds ttl for reading.

---
 app/models/setting.rb                       | 105 ++++++++++----------
 test/integration/sipgate_controller_test.rb | 105 +++++++-------------
 2 files changed, 88 insertions(+), 122 deletions(-)

diff --git a/app/models/setting.rb b/app/models/setting.rb
index 8dfaeffb0..1997c6ebb 100644
--- a/app/models/setting.rb
+++ b/app/models/setting.rb
@@ -7,22 +7,21 @@ class Setting < ApplicationModel
   store         :preferences
   before_create :state_check, :set_initial, :check_broadcast
   before_update :state_check, :check_broadcast
-  after_create  :reset_cache
-  after_update  :reset_cache
-  after_destroy :reset_cache
+  after_create  :reset_change_id
+  after_update  :reset_change_id
 
   attr_accessor :state
 
-  @@current        = {} # rubocop:disable Style/ClassVars
-  @@change_id      = nil # rubocop:disable Style/ClassVars
-  @@lookup_at      = nil # rubocop:disable Style/ClassVars
-  @@lookup_timeout = if ENV['ZAMMAD_SETTING_TTL'] # rubocop:disable Style/ClassVars
-                       ENV['ZAMMAD_SETTING_TTL'].to_i.seconds
-                     elsif Rails.env.production?
-                       2.minutes
-                     else
-                       15.seconds
-                     end
+  @@current         = {} # rubocop:disable Style/ClassVars
+  @@raw             = {} # rubocop:disable Style/ClassVars
+  @@change_id       = nil # rubocop:disable Style/ClassVars
+  @@last_changed_at = nil # rubocop:disable Style/ClassVars
+  @@lookup_at       = nil # rubocop:disable Style/ClassVars
+  @@lookup_timeout  = if ENV['ZAMMAD_SETTING_TTL'] # rubocop:disable Style/ClassVars
+                        ENV['ZAMMAD_SETTING_TTL'].to_i.seconds
+                      else
+                        15.seconds
+                      end
 
 =begin
 
@@ -38,7 +37,7 @@ set config setting
       raise "Can't find config setting '#{name}'"
     end
     setting.state_current = { value: value }
-    setting.save
+    setting.save!
     logger.info "Setting.set(#{name}, #{value.inspect})"
   end
 
@@ -52,7 +51,7 @@ get config setting
 
   def self.get(name)
     load
-    @@current[:settings_config][name]
+    @@current[name]
   end
 
 =begin
@@ -69,10 +68,8 @@ reset config setting to default
       raise "Can't find config setting '#{name}'"
     end
     setting.state_current = setting.state_initial
-    setting.save
+    setting.save!
     logger.info "Setting.reset(#{name}, #{setting.state_current.inspect})"
-    load
-    @@current[:settings_config][name]
   end
 
 =begin
@@ -84,6 +81,7 @@ reload config settings
 =end
 
   def self.reload
+    @@last_changed_at = nil # rubocop:disable Style/ClassVars
     load(true)
   end
 
@@ -93,27 +91,36 @@ reload config settings
   def self.load(force = false)
 
     # check if config is already generated
-    if !force && @@current[:settings_config]
-      return false if cache_valid?
+    return false if !force && @@current.present? && cache_valid?
+
+    # read all or only changed since last read
+    latest = Setting.order(updated_at: :desc).limit(1).pluck(:updated_at)
+    settings = if @@last_changed_at && @@current.present?
+                 Setting.where('updated_at > ?', @@last_changed_at).order(:id).pluck(:name, :state_current)
+               else
+                 Setting.order(:id).pluck(:name, :state_current)
+               end
+    if latest
+      @@last_changed_at = latest[0] # rubocop:disable Style/ClassVars
     end
 
-    # read all config settings
-    config = {}
-    Setting.select('name, state_current').order(:id).each { |setting|
-      config[setting.name] = setting.state_current[:value]
-    }
-
-    # config lookups
-    config.each { |key, value|
-      next if value.class.to_s != 'String'
-
-      config[key].gsub!(/\#\{config\.(.+?)\}/) {
-        config[$1].to_s
+    if settings.present?
+      settings.each { |setting|
+        @@raw[setting[0]] = setting[1]['value']
       }
-    }
+      @@raw.each { |key, value|
+        if value.class != String
+          @@current[key] = value
+          next
+        end
+        @@current[key] = value.gsub(/\#\{config\.(.+?)\}/) {
+          @@raw[$1].to_s
+        }
+      }
+    end
 
-    # store for class requests
-    cache(config)
+    @@change_id = Cache.get('Setting::ChangeId') # rubocop:disable Style/ClassVars
+    @@lookup_at = Time.zone.now # rubocop:disable Style/ClassVars
     true
   end
   private_class_method :load
@@ -123,37 +130,27 @@ reload config settings
     self.state_initial = state_current
   end
 
-  # set new cache
-  def self.cache(config)
-    @@change_id = Cache.get('Setting::ChangeId') # rubocop:disable Style/ClassVars
-    @@current[:settings_config] = config
-    logger.debug "Setting.cache: set cache, #{@@change_id}"
-    @@lookup_at = Time.zone.now # rubocop:disable Style/ClassVars
-  end
-  private_class_method :cache
-
-  # reset cache
-  def reset_cache
-    @@change_id = rand(999_999_999).to_s # rubocop:disable Style/ClassVars
-    logger.debug "Setting.reset_cache: set new cache, #{@@change_id}"
-
-    Cache.write('Setting::ChangeId', @@change_id, { expires_in: 24.hours })
-    @@current[:settings_config] = nil
+  def reset_change_id
+    @@current[name] = state_current[:value]
+    change_id = rand(999_999_999).to_s
+    logger.debug "Setting.reset_change_id: set new cache, #{change_id}"
+    Cache.write('Setting::ChangeId', change_id, { expires_in: 24.hours })
+    @@lookup_at = nil # rubocop:disable Style/ClassVars
   end
 
   # check if cache is still valid
   def self.cache_valid?
     if @@lookup_at && @@lookup_at > Time.zone.now - @@lookup_timeout
-      #logger.debug 'Setting.cache_valid?: cache_id has beed set within last 2 minutes'
+      #logger.debug "Setting.cache_valid?: cache_id has been set within last #{@@lookup_timeout} seconds"
       return true
     end
     change_id = Cache.get('Setting::ChangeId')
     if change_id == @@change_id
       @@lookup_at = Time.zone.now # rubocop:disable Style/ClassVars
-      logger.debug "Setting.cache_valid?: cache still valid, #{@@change_id}/#{change_id}"
+      #logger.debug "Setting.cache_valid?: cache still valid, #{@@change_id}/#{change_id}"
       return true
     end
-    logger.debug "Setting.cache_valid?: cache has changed, #{@@change_id}/#{change_id}"
+    #logger.debug "Setting.cache_valid?: cache has changed, #{@@change_id}/#{change_id}"
     false
   end
   private_class_method :cache_valid?
diff --git a/test/integration/sipgate_controller_test.rb b/test/integration/sipgate_controller_test.rb
index c79d90d45..4eca490a4 100644
--- a/test/integration/sipgate_controller_test.rb
+++ b/test/integration/sipgate_controller_test.rb
@@ -7,65 +7,34 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
 
     Cti::Log.destroy_all
 
-    Setting.create_or_update(
-      title: 'sipgate.io integration',
-      name: 'sipgate_integration',
-      area: 'Integration::Switch',
-      description: 'Define if sipgate.io (http://www.sipgate.io) is enabled or not.',
-      options: {
-        form: [
-          {
-            display: '',
-            null: true,
-            name: 'sipgate_integration',
-            tag: 'boolean',
-            options: {
-              true  => 'yes',
-              false => 'no',
-            },
-          },
-        ],
-      },
-      state: true,
-      preferences: { prio: 1 },
-      frontend: false
-    )
-    Setting.create_or_update(
-      title: 'sipgate.io config',
-      name: 'sipgate_config',
-      area: 'Integration::Sipgate',
-      description: 'Define the sipgate.io config.',
-      options: {},
-      state: {
-        outbound: {
-          routing_table: [
-            {
-              dest: '41*',
-              caller_id: '41715880339000',
-            },
-            {
-              dest: '491714000000',
-              caller_id: '41715880339000',
-            },
-          ],
-          default_caller_id: '4930777000000',
-        },
-        inbound: {
-          block_caller_ids: [
-            {
-              caller_id: '491715000000',
-              note: 'some note',
-            }
-          ],
-          notify_user_ids: {
-            2 => true,
-            4 => false,
-          },
-        }
-      },
-      frontend: false,
-      preferences: { prio: 2 },
-    )
+    Setting.set('sipgate_integration', true)
+    Setting.set('sipgate_config', {
+                  outbound: {
+                    routing_table: [
+                      {
+                        dest: '41*',
+                        caller_id: '41715880339000',
+                      },
+                      {
+                        dest: '491714000000',
+                        caller_id: '41715880339000',
+                      },
+                    ],
+                    default_caller_id: '4930777000000',
+                  },
+                  inbound: {
+                    block_caller_ids: [
+                      {
+                        caller_id: '491715000000',
+                        note: 'some note',
+                      }
+                    ],
+                    notify_user_ids: {
+                      2 => true,
+                      4 => false,
+                    },
+                  }
+                },)
 
     groups = Group.where(name: 'Users')
     roles  = Role.where(name: %w(Agent))
@@ -262,7 +231,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
     assert_equal('out', log.direction)
     assert_equal('user 1', log.from_comment)
     assert_equal('CallerId Customer1', log.to_comment)
-    assert_equal(nil, log.comment)
+    assert_nil(log.comment)
     assert_equal('newCall', log.state)
     assert_equal(true, log.done)
 
@@ -292,7 +261,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
     assert_equal('out', log.direction)
     assert_equal('user 1', log.from_comment)
     assert_equal('CallerId Customer1', log.to_comment)
-    assert_equal(nil, log.comment)
+    assert_nil(log.comment)
     assert_equal('newCall', log.state)
     assert_equal(true, log.done)
 
@@ -307,7 +276,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
     assert_equal('out', log.direction)
     assert_equal('user 1', log.from_comment)
     assert_equal('CallerId Customer1', log.to_comment)
-    assert_equal(nil, log.comment)
+    assert_nil(log.comment)
     assert_equal('answer', log.state)
     assert_equal(true, log.done)
 
@@ -337,7 +306,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
     assert_equal('in', log.direction)
     assert_equal('user 1', log.to_comment)
     assert_equal('CallerId Customer1', log.from_comment)
-    assert_equal(nil, log.comment)
+    assert_nil(log.comment)
     assert_equal('newCall', log.state)
     assert_equal(true, log.done)
 
@@ -352,7 +321,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
     assert_equal('in', log.direction)
     assert_equal('user 1', log.to_comment)
     assert_equal('CallerId Customer1', log.from_comment)
-    assert_equal(nil, log.comment)
+    assert_nil(log.comment)
     assert_equal('answer', log.state)
     assert_equal(true, log.done)
 
@@ -382,7 +351,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
     assert_equal('in', log.direction)
     assert_equal('user 1,user 2', log.to_comment)
     assert_equal('CallerId Customer1', log.from_comment)
-    assert_equal(nil, log.comment)
+    assert_nil(log.comment)
     assert_equal('newCall', log.state)
     assert_equal(true, log.done)
 
@@ -397,7 +366,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
     assert_equal('in', log.direction)
     assert_equal('voicemail', log.to_comment)
     assert_equal('CallerId Customer1', log.from_comment)
-    assert_equal(nil, log.comment)
+    assert_nil(log.comment)
     assert_equal('answer', log.state)
     assert_equal(true, log.done)
 
@@ -427,7 +396,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
     assert_equal('in', log.direction)
     assert_equal('user 1,user 2', log.to_comment)
     assert_equal('CallerId Customer1', log.from_comment)
-    assert_equal(nil, log.comment)
+    assert_nil(log.comment)
     assert_equal('newCall', log.state)
     assert_equal(true, log.done)
 
@@ -459,7 +428,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
     assert_equal('CallerId Customer3,CallerId Customer2', log.from_comment)
     assert_not(log.preferences['to'])
     assert(log.preferences['from'])
-    assert_equal(nil, log.comment)
+    assert_nil(log.comment)
     assert_equal('newCall', log.state)
     assert_equal(true, log.done)
 

From 44e41dcf10561fabdffcca7b497b6dab353c8d72 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 9 Jun 2017 10:06:04 +0200
Subject: [PATCH 035/234] Fixed issue #1176 - Generation of weekly report fails
 with internal server error.

---
 app/controllers/reports_controller.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/app/controllers/reports_controller.rb b/app/controllers/reports_controller.rb
index ccfd83d26..7abb9ccf8 100644
--- a/app/controllers/reports_controller.rb
+++ b/app/controllers/reports_controller.rb
@@ -143,7 +143,7 @@ class ReportsController < ApplicationController
       stop = "#{date}T23:59:59Z"
       range = 'hour'
     elsif params[:timeRange] == 'week'
-      start = Date.commercial(params[:year], params[:week]).iso8601
+      start = Date.commercial(params[:year].to_i, params[:week].to_i).iso8601
       stop = Date.parse(start).end_of_week.iso8601
       range = 'week'
     elsif params[:timeRange] == 'month'

From 8ab56ef23545186c47711738ee615046edf73306 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 12 Jun 2017 15:24:10 +0200
Subject: [PATCH 036/234] If user organization relation/featrue is used for
 different propose, do not touch references.

---
 .../observer/organization/ref_object_touch.rb |   5 +-
 app/models/observer/user/ref_object_touch.rb  |  18 ++-
 app/models/organization/assets.rb             |   7 +-
 .../organization_ref_object_touch_test.rb     | 132 ++++++++++++++++-
 test/unit/user_ref_object_touch_test.rb       | 137 ++++++++++++++++--
 5 files changed, 274 insertions(+), 25 deletions(-)

diff --git a/app/models/observer/organization/ref_object_touch.rb b/app/models/observer/organization/ref_object_touch.rb
index 8f97798db..043113b28 100644
--- a/app/models/observer/organization/ref_object_touch.rb
+++ b/app/models/observer/organization/ref_object_touch.rb
@@ -20,8 +20,11 @@ class Observer::Organization::RefObjectTouch < ActiveRecord::Observer
     # return if we run import mode
     return if Setting.get('import_mode')
 
+    # featrue used for different propose, do not touch references
+    return if User.where(organization_id: record.id).count > 100
+
     # touch organizations tickets
-    Ticket.select('id').where( organization_id: record.id ).each(&:touch)
+    Ticket.select('id').where(organization_id: record.id).each(&:touch)
 
     # touch current members
     record.member_ids.uniq.each { |user_id|
diff --git a/app/models/observer/user/ref_object_touch.rb b/app/models/observer/user/ref_object_touch.rb
index 9c2a76233..b63f043dd 100644
--- a/app/models/observer/user/ref_object_touch.rb
+++ b/app/models/observer/user/ref_object_touch.rb
@@ -25,16 +25,24 @@ class Observer::User::RefObjectTouch < ActiveRecord::Observer
     organization_id_changed = record.changes['organization_id']
     if organization_id_changed && organization_id_changed[0] != organization_id_changed[1]
       if organization_id_changed[0]
-        organization = Organization.find(organization_id_changed[0])
-        organization.touch
-        member_ids = organization.member_ids
+
+        # featrue used for different propose, do not touch references
+        if User.where(organization_id: organization_id_changed[0]).count < 100
+          organization = Organization.find(organization_id_changed[0])
+          organization.touch
+          member_ids = organization.member_ids
+        end
       end
     end
 
     # touch new/current organization
     if record.organization
-      record.organization.touch
-      member_ids += record.organization.member_ids
+
+      # featrue used for different propose, do not touch references
+      if User.where(organization_id: record.organization_id).count < 100
+        record.organization.touch
+        member_ids += record.organization.member_ids
+      end
     end
 
     # touch old/current customer
diff --git a/app/models/organization/assets.rb b/app/models/organization/assets.rb
index 86840cf20..d0108676f 100644
--- a/app/models/organization/assets.rb
+++ b/app/models/organization/assets.rb
@@ -39,7 +39,12 @@ returns
         # loops, will be updated with lookup attributes later
         data[ app_model_organization ][ id ] = local_attributes
 
-        if local_attributes['member_ids']
+        if local_attributes['member_ids'].present?
+
+          # featrue used for different propose, do limit refernces
+          if local_attributes['member_ids'].count > 100
+            local_attributes['member_ids'] = local_attributes['member_ids'].sort[0, 100]
+          end
           local_attributes['member_ids'].each { |local_user_id|
             next if data[ app_model_user ][ local_user_id ]
             user = User.lookup(id: local_user_id)
diff --git a/test/unit/organization_ref_object_touch_test.rb b/test/unit/organization_ref_object_touch_test.rb
index c9cb26f97..04a7c9ebe 100644
--- a/test/unit/organization_ref_object_touch_test.rb
+++ b/test/unit/organization_ref_object_touch_test.rb
@@ -2,11 +2,8 @@
 require 'test_helper'
 
 class OrganizationRefObjectTouchTest < ActiveSupport::TestCase
-  agent1 = nil
-  organization1 = nil
-  customer1 = nil
-  customer2 = nil
-  test 'aaa - setup' do
+
+  test 'check if ticket and customer has been updated' do
 
     # create base
     groups = Group.where(name: 'Users')
@@ -63,9 +60,6 @@ class OrganizationRefObjectTouchTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-  end
-
-  test 'b - check if ticket and customer has been updated' do
 
     ticket = Ticket.create(
       title: "some title1\n äöüß",
@@ -125,4 +119,126 @@ class OrganizationRefObjectTouchTest < ActiveSupport::TestCase
     assert(delete, 'ticket destroy')
     travel_back
   end
+
+  test 'check if ticket and customer has not been updated (different featrue propose)' do
+
+    # create base
+    groups = Group.where(name: 'Users')
+    roles  = Role.where(name: 'Agent')
+    agent1 = User.create_or_update(
+      login: 'organization-ref-object-not-update-agent1@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent1',
+      email: 'organization-ref-object-not-update-agent1@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+      updated_at: '2015-02-05 16:37:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    roles = Role.where(name: 'Customer')
+    organization1 = Organization.create_if_not_exists(
+      name: 'Ref Object Update Org 1 (no update)',
+      updated_at: '2015-02-05 16:37:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    organization2 = Organization.create_if_not_exists(
+      name: 'Ref Object Update Org 2 (no update)',
+      updated_at: '2015-02-05 16:37:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    customer1 = User.create_or_update(
+      login: 'organization-ref-object-not-update-customer1@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent1',
+      email: 'organization-ref-object-not-update-customer1@example.com',
+      password: 'customerpw',
+      active: true,
+      organization_id: organization1.id,
+      roles: roles,
+      updated_at: '2015-02-05 16:37:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    customer2 = User.create_or_update(
+      login: 'organization-ref-object-not-update-customer2@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent2',
+      email: 'organization-ref-object-not-update-customer2@example.com',
+      password: 'customerpw',
+      active: true,
+      organization_id: organization2.id,
+      roles: roles,
+      updated_at: '2015-02-05 16:37:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    (1..100).each { |count|
+      User.create_or_update(
+        login: "organization-ref-object-update-customer3-#{count}@example.com",
+        firstname: 'Notification',
+        lastname: 'Agent2',
+        email: "organization-ref-object-update-customer3-#{count}@example.com",
+        password: 'customerpw',
+        active: true,
+        organization_id: organization1.id,
+        roles: roles,
+        updated_at: '2015-02-05 16:37:00',
+        updated_by_id: 1,
+        created_by_id: 1,
+      )
+    }
+
+    ticket = Ticket.create(
+      title: "some title1\n äöüß",
+      group: Group.lookup(name: 'Users'),
+      customer_id: customer1.id,
+      owner_id: agent1.id,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_at: '2015-02-05 16:39:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert(ticket, 'ticket created')
+    assert_equal(ticket.customer.id, customer1.id)
+    assert_equal(ticket.organization.id, organization1.id)
+
+    customer1 = User.find(customer1.id)
+    assert_not_equal('2015-02-05 16:37:00 UTC', customer1.updated_at.to_s)
+    customer1_updated_at = customer1.updated_at
+
+    travel 4.seconds
+    organization1.name = 'Ref Object Update Org 1 (no update)/1'
+    organization1.save
+    organization1_updated_at = organization1.updated_at
+
+    # check if ticket and customer has been touched
+    ticket = Ticket.find(ticket.id)
+    assert_equal('2015-02-05 16:39:00 UTC', ticket.updated_at.to_s)
+
+    customer1 = User.find(customer1.id)
+    assert_equal(customer1_updated_at.to_s, customer1.updated_at.to_s)
+
+    travel 4.seconds
+
+    customer2.organization_id = organization1.id
+    customer2.save
+
+    # check if customer1 and organization has been touched
+    customer1 = User.find(customer1.id)
+    assert_equal(customer1_updated_at.to_s, customer1.updated_at.to_s)
+
+    organization1 = Organization.find(organization1.id)
+    assert_equal(organization1_updated_at.to_s, organization1.updated_at.to_s)
+
+    delete = ticket.destroy
+    assert(delete, 'ticket destroy')
+    travel_back
+  end
+
 end
diff --git a/test/unit/user_ref_object_touch_test.rb b/test/unit/user_ref_object_touch_test.rb
index cf8117485..f4d949c04 100644
--- a/test/unit/user_ref_object_touch_test.rb
+++ b/test/unit/user_ref_object_touch_test.rb
@@ -2,11 +2,7 @@
 require 'test_helper'
 
 class UserRefObjectTouchTest < ActiveSupport::TestCase
-  agent1 = nil
-  organization1 = nil
-  customer1 = nil
-  customer2 = nil
-  test 'aaa - setup' do
+  test 'check if ticket and organization has been updated' do
 
     # create base
     groups = Group.where(name: 'Users')
@@ -57,9 +53,6 @@ class UserRefObjectTouchTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-  end
-
-  test 'b - check if ticket and organization has been updated' do
 
     ticket = Ticket.create(
       title: "some title1\n äöüß",
@@ -75,7 +68,7 @@ class UserRefObjectTouchTest < ActiveSupport::TestCase
     assert_equal(ticket.customer.id, customer1.id)
     assert_equal(ticket.organization.id, organization1.id)
 
-    sleep 4
+    travel 4.seconds
 
     customer1.firstname = 'firstname customer1'
     customer1.save
@@ -88,7 +81,131 @@ class UserRefObjectTouchTest < ActiveSupport::TestCase
       assert(false, 'organization1.updated_at has not been updated')
     end
 
-    sleep 4
+    travel 4.seconds
+
+    ticket.customer_id = customer2.id
+    ticket.save
+
+    # check if customer1, customer2 and organization has been touched
+    customer1 = User.find(customer1.id)
+    if customer1.updated_at > 3.seconds.ago
+      assert(true, 'customer1.updated_at has been updated')
+    else
+      assert(false, 'customer1.updated_at has not been updated')
+    end
+
+    customer2 = User.find(customer2.id)
+    if customer2.updated_at > 3.seconds.ago
+      assert(true, 'customer2.updated_at has been updated')
+    else
+      assert(false, 'customer2.updated_at has not been updated')
+    end
+
+    organization1 = Organization.find(organization1.id)
+    if organization1.updated_at > 3.seconds.ago
+      assert(true, 'organization1.updated_at has been updated')
+    else
+      assert(false, 'organization1.updated_at has not been updated')
+    end
+
+    delete = ticket.destroy
+    assert(delete, 'ticket destroy')
+  end
+
+  test 'check if ticket and organization has not been updated (different featrue propose)' do
+
+    # create base
+    groups = Group.where(name: 'Users')
+    roles  = Role.where(name: 'Agent')
+    agent1 = User.create_or_update(
+      login: 'user-ref-object-update-agent1@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent1',
+      email: 'user-ref-object-update-agent1@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+      updated_at: '2015-02-05 16:37:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    roles = Role.where(name: 'Customer')
+    organization1 = Organization.create_if_not_exists(
+      name: 'Ref Object Update Org (not updated)',
+      updated_at: '2015-02-05 16:37:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    customer1 = User.create_or_update(
+      login: 'user-ref-object-update-customer1@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent1',
+      email: 'user-ref-object-update-customer1@example.com',
+      password: 'customerpw',
+      active: true,
+      organization_id: organization1.id,
+      roles: roles,
+      updated_at: '2015-02-05 16:37:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    customer2 = User.create_or_update(
+      login: 'user-ref-object-update-customer2@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent2',
+      email: 'user-ref-object-update-customer2@example.com',
+      password: 'customerpw',
+      active: true,
+      organization_id: nil,
+      roles: roles,
+      updated_at: '2015-02-05 16:37:00',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    (1..100).each { |count|
+      User.create_or_update(
+        login: "user-ref-object-update-customer3-#{count}@example.com",
+        firstname: 'Notification',
+        lastname: 'Agent2',
+        email: "user-ref-object-update-customer3-#{count}@example.com",
+        password: 'customerpw',
+        active: true,
+        organization_id: organization1.id,
+        roles: roles,
+        updated_at: '2015-02-05 16:37:00',
+        updated_by_id: 1,
+        created_by_id: 1,
+      )
+    }
+
+    ticket = Ticket.create(
+      title: "some title1\n äöüß",
+      group: Group.lookup(name: 'Users'),
+      customer_id: customer1.id,
+      owner_id: agent1.id,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert(ticket, 'ticket created')
+    assert_equal(ticket.customer.id, customer1.id)
+    assert_equal(ticket.organization.id, organization1.id)
+    organization1_updated_at = ticket.organization.updated_at
+
+    travel 4.seconds
+
+    customer1.firstname = 'firstname customer1'
+    customer1.save
+    customer1_updated_at = customer1.updated_at
+
+    # check if organization has been touched
+    organization1 = Organization.find(organization1.id)
+    assert_equal(organization1_updated_at.to_s, ticket.updated_at.to_s)
+
+    travel 4.seconds
 
     ticket.customer_id = customer2.id
     ticket.save

From c1aa57fd9b24697ee10529a94fc334592543c861 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 13 Jun 2017 01:49:28 +0200
Subject: [PATCH 037/234] Updated nokogiri to 1.8.0 (see
 https://github.com/sparklemotion/nokogiri/issues/1634).

---
 Gemfile.lock | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/Gemfile.lock b/Gemfile.lock
index 4efc085b7..138fb1c44 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -193,7 +193,7 @@ GEM
     mime-types (3.1)
       mime-types-data (~> 3.2015)
     mime-types-data (3.2016.0521)
-    mini_portile2 (2.1.0)
+    mini_portile2 (2.2.0)
     minitest (5.10.1)
     multi_json (1.12.1)
     multi_xml (0.5.5)
@@ -204,8 +204,8 @@ GEM
     nestful (1.1.1)
     net-ldap (0.15.0)
     netrc (0.11.0)
-    nokogiri (1.7.1)
-      mini_portile2 (~> 2.1.0)
+    nokogiri (1.8.0)
+      mini_portile2 (~> 2.2.0)
     notiffany (0.1.1)
       nenv (~> 0.1)
       shellany (~> 0.0)

From 898e00ef37a5c370eb6c627bca2642c5133d802b Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 13 Jun 2017 02:01:08 +0200
Subject: [PATCH 038/234] Fixed typo.

---
 db/migrate/20170525000001_reply_to_sender_feature.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/db/migrate/20170525000001_reply_to_sender_feature.rb b/db/migrate/20170525000001_reply_to_sender_feature.rb
index 397dca48e..ace1d8d5f 100644
--- a/db/migrate/20170525000001_reply_to_sender_feature.rb
+++ b/db/migrate/20170525000001_reply_to_sender_feature.rb
@@ -24,7 +24,7 @@ class ReplyToSenderFeature < ActiveRecord::Migration
           },
         ],
       },
-      state: [],
+      state: '',
       preferences: {
         permission: ['admin.channel_email'],
       },

From 71980d6cf5c08651b30dcef71ddd363fff94ae88 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 13 Jun 2017 02:01:49 +0200
Subject: [PATCH 039/234] Fixed typo.

---
 .../controllers/_ui_element/object_manager_attribute.coffee   | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee b/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
index c960fc2a9..050a0fa8e 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
@@ -83,7 +83,7 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
           invite_customer:
             show: false
             required: false
-        'admin.group':
+        'admin.user':
           create:
             shown: true
             required: false
@@ -111,7 +111,7 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
             required: false
           view:
             shown: true
-        'admin.group':
+        'admin.organization':
           create:
             shown: true
             required: false

From 1a43d9bd5c0bdd66db5327c185e330576a64e89a Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 14 Jun 2017 17:25:45 +0200
Subject: [PATCH 040/234] Improved tests.

---
 app/models/setting.rb                         |   5 +-
 app/models/user.rb                            |  14 +-
 db/seeds/community_user_resources.rb          |   4 +-
 test/controllers/search_controller_test.rb    |  57 +-
 test/integration/elasticsearch_test.rb        | 302 ++++----
 test/integration/report_test.rb               | 613 ++++++++--------
 test/integration_test_helper.rb               |   9 +
 test/test_helper.rb                           |  20 +-
 test/unit/activity_stream_test.rb             |  70 +-
 test/unit/cache_test.rb                       |   2 +-
 test/unit/chat_test.rb                        |  74 +-
 test/unit/online_notifiaction_test.rb         | 295 ++++----
 test/unit/session_basic_test.rb               |   4 +-
 test/unit/session_collections_test.rb         |   8 +-
 test/unit/session_enhanced_test.rb            |  60 +-
 ...icket_customer_organization_update_test.rb |  36 +-
 test/unit/ticket_notification_test.rb         | 673 +++++++++---------
 test/unit/ticket_overview_test.rb             | 219 +++---
 test/unit/ticket_ref_object_touch_test.rb     |  63 +-
 test/unit/ticket_selector_test.rb             | 455 ++++++------
 20 files changed, 1481 insertions(+), 1502 deletions(-)

diff --git a/app/models/setting.rb b/app/models/setting.rb
index 1997c6ebb..17ff09e71 100644
--- a/app/models/setting.rb
+++ b/app/models/setting.rb
@@ -60,13 +60,16 @@ reset config setting to default
 
   Setting.reset('some_config_name')
 
+  Setting.reset('some_config_name', force) # true|false - force it false per default
+
 =end
 
-  def self.reset(name)
+  def self.reset(name, force = false)
     setting = Setting.find_by(name: name)
     if !setting
       raise "Can't find config setting '#{name}'"
     end
+    return true if !force && setting.state_current == setting.state_initial
     setting.state_current = setting.state_initial
     setting.save!
     logger.info "Setting.reset(#{name}, #{setting.state_current.inspect})"
diff --git a/app/models/user.rb b/app/models/user.rb
index 8b01e0afa..6941fb1b4 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -746,7 +746,7 @@ returns
     true
   end
 
-  def check_notifications(o)
+  def check_notifications(o, shouldSave = true)
     default = Rails.configuration.preferences_default_by_permission
     return if !default
     default.deep_stringify_keys!
@@ -762,7 +762,7 @@ returns
 
     return true if !has_changed
 
-    if id
+    if id && shouldSave
       save!
       return true
     end
@@ -772,8 +772,14 @@ returns
   end
 
   def check_preferences_default
+    if @preferences_default.blank?
+      if id
+        roles.each { |role|
+          check_notifications(role, false)
+        }
+      end
+    end
     return if @preferences_default.blank?
-
     preferences_tmp = @preferences_default.merge(preferences)
     self.preferences = preferences_tmp
     @preferences_default = nil
@@ -945,7 +951,7 @@ raise 'Minimum one user need to have admin permissions'
 
     # set the user's locale to the one of the "executing" user
     return if !UserInfo.current_user_id
-    user = User.find_by( id: UserInfo.current_user_id )
+    user = User.find_by(id: UserInfo.current_user_id)
     return if !user
     return if !user.preferences[:locale]
 
diff --git a/db/seeds/community_user_resources.rb b/db/seeds/community_user_resources.rb
index e57a7c4a6..a8c4aff12 100644
--- a/db/seeds/community_user_resources.rb
+++ b/db/seeds/community_user_resources.rb
@@ -16,12 +16,12 @@ user_community = User.create_or_update(
 
 UserInfo.current_user_id = user_community.id
 
-ticket = Ticket.create(
+ticket = Ticket.create!(
   group_id: Group.find_by(name: 'Users').id,
   customer_id: User.find_by(login: 'nicole.braun@zammad.org').id,
   title: 'Welcome to Zammad!',
 )
-Ticket::Article.create(
+Ticket::Article.create!(
   ticket_id: ticket.id,
   type_id: Ticket::Article::Type.find_by(name: 'phone').id,
   sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
diff --git a/test/controllers/search_controller_test.rb b/test/controllers/search_controller_test.rb
index 5ba3aa1de..dffe4e693 100644
--- a/test/controllers/search_controller_test.rb
+++ b/test/controllers/search_controller_test.rb
@@ -1,14 +1,9 @@
 # encoding: utf-8
 require 'test_helper'
+require 'rake'
 
 class SearchControllerTest < ActionDispatch::IntegrationTest
-  def base_data
-
-    # clear cache
-    Cache.clear
-
-    # remove background jobs
-    Delayed::Job.destroy_all
+  setup do
 
     # set current user
     UserInfo.current_user_id = 1
@@ -92,16 +87,14 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
 
     Ticket.all.destroy_all
 
-    @ticket1 = Ticket.create(
+    @ticket1 = Ticket.create!(
       title: 'test 1234-1',
       group: Group.lookup(name: 'Users'),
       customer_id: @customer_without_org.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: 1,
-      created_by_id: 1,
     )
-    @article1 = Ticket::Article.create(
+    @article1 = Ticket::Article.create!(
       ticket_id: @ticket1.id,
       from: 'some_sender1@example.com',
       to: 'some_recipient1@example.com',
@@ -111,20 +104,16 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: 1,
-      created_by_id: 1,
     )
     sleep 1
-    @ticket2 = Ticket.create(
+    @ticket2 = Ticket.create!(
       title: 'test 1234-2',
       group: Group.lookup(name: 'Users'),
       customer_id: @customer_with_org2.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: 1,
-      created_by_id: 1,
     )
-    @article2 = Ticket::Article.create(
+    @article2 = Ticket::Article.create!(
       ticket_id: @ticket2.id,
       from: 'some_sender2@example.com',
       to: 'some_recipient2@example.com',
@@ -134,20 +123,16 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: 1,
-      created_by_id: 1,
     )
     sleep 1
-    @ticket3 = Ticket.create(
+    @ticket3 = Ticket.create!(
       title: 'test 1234-2',
       group: Group.lookup(name: 'Users'),
       customer_id: @customer_with_org3.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: 1,
-      created_by_id: 1,
     )
-    @article3 = Ticket::Article.create(
+    @article3 = Ticket::Article.create!(
       ticket_id: @ticket3.id,
       from: 'some_sender3@example.com',
       to: 'some_recipient3@example.com',
@@ -157,12 +142,10 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: 1,
-      created_by_id: 1,
     )
 
     # configure es
-    if ENV['ES_URL']
+    if ENV['ES_URL'].present?
       #fail "ERROR: Need ES_URL - hint ES_URL='http://127.0.0.1:9200'"
       Setting.set('es_url', ENV['ES_URL'])
 
@@ -174,15 +157,17 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
       # set max attachment size in mb
       Setting.set('es_attachment_max_size_in_mb', 1)
 
-      if ENV['ES_INDEX']
+      if ENV['ES_INDEX'].present?
         #fail "ERROR: Need ES_INDEX - hint ES_INDEX='estest.local_zammad'"
         Setting.set('es_index', ENV['ES_INDEX'])
       end
 
       # drop/create indexes
+      Rake::Task.clear
+      Zammad::Application.load_tasks
       #Rake::Task["searchindex:drop"].execute
       #Rake::Task["searchindex:create"].execute
-      system('rake searchindex:rebuild')
+      Rake::Task['searchindex:rebuild'].execute
 
       # execute background jobs
       Scheduler.worker(true)
@@ -192,8 +177,6 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
   end
 
   test 'settings index with nobody' do
-    base_data
-
     params = {
       query: 'test 1234',
       limit: 2,
@@ -219,19 +202,15 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
     assert_equal(Hash, result.class)
     assert_not(result.empty?)
     assert_equal('authentication failed', result['error'])
-
   end
 
   test 'settings index with admin' do
-    base_data
-
     credentials = ActionController::HttpAuthentication::Basic.encode_credentials('search-admin@example.com', 'adminpw')
 
     params = {
       query: '1234*',
       limit: 1,
     }
-
     post '/api/v1/search', params.to_json, @headers.merge('Authorization' => credentials)
     assert_response(200)
     result = JSON.parse(@response.body)
@@ -293,12 +272,9 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
     assert_equal('User', result['result'][0]['type'])
     assert_equal(@agent.id, result['result'][0]['id'])
     assert_not(result['result'][1])
-
   end
 
   test 'settings index with agent' do
-    base_data
-
     credentials = ActionController::HttpAuthentication::Basic.encode_credentials('search-agent@example.com', 'agentpw')
 
     params = {
@@ -367,12 +343,9 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
     assert_equal('User', result['result'][0]['type'])
     assert_equal(@agent.id, result['result'][0]['id'])
     assert_not(result['result'][1])
-
   end
 
   test 'settings index with customer 1' do
-    base_data
-
     credentials = ActionController::HttpAuthentication::Basic.encode_credentials('search-customer1@example.com', 'customer1pw')
 
     params = {
@@ -413,12 +386,9 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
     result = JSON.parse(@response.body)
     assert_equal(Hash, result.class)
     assert_not(result['result'][0])
-
   end
 
   test 'settings index with customer 2' do
-    base_data
-
     credentials = ActionController::HttpAuthentication::Basic.encode_credentials('search-customer2@example.com', 'customer2pw')
 
     params = {
@@ -463,7 +433,6 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
     result = JSON.parse(@response.body)
     assert_equal(Hash, result.class)
     assert_not(result['result'][0])
-
   end
 
 end
diff --git a/test/integration/elasticsearch_test.rb b/test/integration/elasticsearch_test.rb
index d58771423..1df367b88 100644
--- a/test/integration/elasticsearch_test.rb
+++ b/test/integration/elasticsearch_test.rb
@@ -1,111 +1,117 @@
 # encoding: utf-8
 require 'integration_test_helper'
+require 'rake'
 
 class ElasticsearchTest < ActiveSupport::TestCase
 
-  # set config
-  if !ENV['ES_URL']
-    raise "ERROR: Need ES_URL - hint ES_URL='http://127.0.0.1:9200'"
+  setup do
+
+    # set config
+    if ENV['ES_URL'].blank?
+      raise "ERROR: Need ES_URL - hint ES_URL='http://127.0.0.1:9200'"
+    end
+    Setting.set('es_url', ENV['ES_URL'])
+    if ENV['ES_INDEX_RAND'].present?
+      ENV['ES_INDEX'] = "es_index_#{rand(999_999_999)}"
+    end
+    if ENV['ES_INDEX'].blank?
+      raise "ERROR: Need ES_INDEX - hint ES_INDEX='estest.local_zammad'"
+    end
+    Setting.set('es_index', ENV['ES_INDEX'])
+
+    # Setting.set('es_url', 'http://127.0.0.1:9200')
+    # Setting.set('es_index', 'estest.local_zammad')
+    # Setting.set('es_user', 'elasticsearch')
+    # Setting.set('es_password', 'zammad')
+
+    # set max attachment size in mb
+    Setting.set('es_attachment_max_size_in_mb', 1)
+
+    # drop/create indexes
+    Rake::Task.clear
+    Zammad::Application.load_tasks
+    #Rake::Task["searchindex:drop"].execute
+    #Rake::Task["searchindex:create"].execute
+    Rake::Task['searchindex:rebuild'].execute
+
+    groups = Group.where(name: 'Users')
+    roles  = Role.where(name: 'Agent')
+    @agent = User.create_or_update(
+      login: 'es-agent@example.com',
+      firstname: 'E',
+      lastname: 'S',
+      email: 'es-agent@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    group_without_access = Group.create_if_not_exists(
+      name: 'WithoutAccess',
+      note: 'Test for not access check.',
+      updated_by_id: 1,
+      created_by_id: 1
+    )
+    roles = Role.where(name: 'Customer')
+    @organization1 = Organization.create_if_not_exists(
+      name: 'Customer Organization Update',
+      note: 'some note',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    @customer1 = User.create_or_update(
+      login: 'es-customer1@example.com',
+      firstname: 'ES',
+      lastname: 'Customer1',
+      email: 'es-customer1@example.com',
+      password: 'customerpw',
+      active: true,
+      organization_id: @organization1.id,
+      roles: roles,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    sleep 1
+    @customer2 = User.create_or_update(
+      login: 'es-customer2@example.com',
+      firstname: 'ES',
+      lastname: 'Customer2',
+      email: 'es-customer2@example.com',
+      password: 'customerpw',
+      active: true,
+      organization_id: @organization1.id,
+      roles: roles,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    sleep 1
+    @customer3 = User.create_or_update(
+      login: 'es-customer3@example.com',
+      firstname: 'ES',
+      lastname: 'Customer3',
+      email: 'es-customer3@example.com',
+      password: 'customerpw',
+      active: true,
+      roles: roles,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
   end
-  Setting.set('es_url', ENV['ES_URL'])
-  if !ENV['ES_INDEX'] && !ENV['ES_INDEX_RAND']
-    raise "ERROR: Need ES_INDEX - hint ES_INDEX='estest.local_zammad'"
-  end
-  if ENV['ES_INDEX_RAND']
-    ENV['ES_INDEX'] = "es_index_#{rand(999_999_999)}"
-  end
-  Setting.set('es_index', ENV['ES_INDEX'])
-
-  # Setting.set('es_url', 'http://127.0.0.1:9200')
-  # Setting.set('es_index', 'estest.local_zammad')
-  # Setting.set('es_user', 'elasticsearch')
-  # Setting.set('es_password', 'zammad')
-
-  # set max attachment size in mb
-  Setting.set('es_attachment_max_size_in_mb', 1)
-
-  # drop/create indexes
-  #Rake::Task["searchindex:drop"].execute
-  #Rake::Task["searchindex:create"].execute
-  system('rake searchindex:rebuild')
-
-  groups = Group.where(name: 'Users')
-  roles  = Role.where(name: 'Agent')
-  agent  = User.create_or_update(
-    login: 'es-agent@example.com',
-    firstname: 'E',
-    lastname: 'S',
-    email: 'es-agent@example.com',
-    password: 'agentpw',
-    active: true,
-    roles: roles,
-    groups: groups,
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  group_without_access = Group.create_if_not_exists(
-    name: 'WithoutAccess',
-    note: 'Test for not access check.',
-    updated_by_id: 1,
-    created_by_id: 1
-  )
-  roles = Role.where(name: 'Customer')
-  organization1 = Organization.create_if_not_exists(
-    name: 'Customer Organization Update',
-    note: 'some note',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  customer1 = User.create_or_update(
-    login: 'es-customer1@example.com',
-    firstname: 'ES',
-    lastname: 'Customer1',
-    email: 'es-customer1@example.com',
-    password: 'customerpw',
-    active: true,
-    organization_id: organization1.id,
-    roles: roles,
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  sleep 1
-  customer2 = User.create_or_update(
-    login: 'es-customer2@example.com',
-    firstname: 'ES',
-    lastname: 'Customer2',
-    email: 'es-customer2@example.com',
-    password: 'customerpw',
-    active: true,
-    organization_id: organization1.id,
-    roles: roles,
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  sleep 1
-  customer3 = User.create_or_update(
-    login: 'es-customer3@example.com',
-    firstname: 'ES',
-    lastname: 'Customer3',
-    email: 'es-customer3@example.com',
-    password: 'customerpw',
-    active: true,
-    roles: roles,
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
 
   # check search attributes
   test 'a - objects' do
 
     # user
-    attributes = agent.search_index_data
+    attributes = @agent.search_index_data
     assert_equal('E', attributes['firstname'])
     assert_equal('S', attributes['lastname'])
     assert_equal('es-agent@example.com', attributes['email'])
     assert_not(attributes['password'])
     assert_not(attributes['organization'])
 
-    attributes = agent.search_index_attribute_lookup
+    attributes = @agent.search_index_attribute_lookup
     assert_equal('E', attributes['firstname'])
     assert_equal('S', attributes['lastname'])
     assert_equal('es-agent@example.com', attributes['email'])
@@ -113,27 +119,27 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_not(attributes['organization'])
 
     # organization
-    attributes = organization1.search_index_data
+    attributes = @organization1.search_index_data
     assert_equal('Customer Organization Update', attributes['name'])
     assert_equal('some note', attributes['note'])
     assert_not(attributes['members'])
 
-    attributes = organization1.search_index_attribute_lookup
+    attributes = @organization1.search_index_attribute_lookup
     assert_equal('Customer Organization Update', attributes['name'])
     assert_equal('some note', attributes['note'])
     assert(attributes['members'])
 
     # ticket/article
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some title äöüß',
       group: Group.lookup(name: 'Users'),
-      customer_id: customer1.id,
+      customer_id: @customer1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       updated_by_id: 1,
       created_by_id: 1,
     )
-    article1 = Ticket::Article.create(
+    article1 = Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -146,6 +152,14 @@ class ElasticsearchTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
+    Store.add(
+      object: 'Ticket::Article',
+      o_id: article1.id,
+      data: IO.binread("#{Rails.root}/test/fixtures/es-normal.txt"),
+      filename: 'es-normal.txt',
+      preferences: {},
+      created_by_id: 1,
+    )
 
     attributes = ticket1.search_index_attribute_lookup
     assert_equal('Users', attributes['group'])
@@ -163,28 +177,27 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_not(attributes['owner']['password'])
     assert_not(attributes['owner']['organization'])
 
+    assert(attributes['article'][0]['attachment'])
+    assert(attributes['article'][0]['attachment'][0])
+    assert_not(attributes['article'][0]['attachment'][1])
+    assert_equal('es-normal.txt', attributes['article'][0]['attachment'][0]['_name'])
+    assert_equal("c29tZSBub3JtYWwgdGV4dDY2Cg==\n", attributes['article'][0]['attachment'][0]['_content'])
+
     ticket1.destroy
 
     # execute background jobs
     Scheduler.worker(true)
 
-  end
-
-  # check tickets and search it
-  test 'b - tickets' do
-
-    system('rake searchindex:rebuild')
-
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: "some title\n äöüß",
       group: Group.lookup(name: 'Users'),
-      customer_id: customer1.id,
+      customer_id: @customer1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       updated_by_id: 1,
       created_by_id: 1,
     )
-    article1 = Ticket::Article.create(
+    article1 = Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -199,7 +212,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
     )
 
     # add attachments which should get index / .txt
-    # "some normal text"
+    # "some normal text66"
     Store.add(
       object: 'Ticket::Article',
       o_id: article1.id,
@@ -244,16 +257,16 @@ class ElasticsearchTest < ActiveSupport::TestCase
     ticket1.tag_add('someTagA', 1)
     sleep 1
 
-    ticket2 = Ticket.create(
+    ticket2 = Ticket.create!(
       title: 'something else',
       group: Group.lookup(name: 'Users'),
-      customer_id: customer2.id,
+      customer_id: @customer2.id,
       state: Ticket::State.lookup(name: 'open'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       updated_by_id: 1,
       created_by_id: 1,
     )
-    article2 = Ticket::Article.create(
+    article2 = Ticket::Article.create!(
       ticket_id: ticket2.id,
       from: 'some_sender@example.org',
       to: 'some_recipient@example.org',
@@ -270,16 +283,16 @@ class ElasticsearchTest < ActiveSupport::TestCase
     ticket2.tag_add('someTagB', 1)
     sleep 1
 
-    ticket3 = Ticket.create(
+    ticket3 = Ticket.create!(
       title: 'something else',
       group: Group.lookup(name: 'WithoutAccess'),
-      customer_id: customer3.id,
+      customer_id: @customer3.id,
       state: Ticket::State.lookup(name: 'open'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       updated_by_id: 1,
       created_by_id: 1,
     )
-    article3 = Ticket::Article.create(
+    article3 = Ticket::Article.create!(
       ticket_id: ticket3.id,
       from: 'some_sender@example.org',
       to: 'some_recipient@example.org',
@@ -295,14 +308,13 @@ class ElasticsearchTest < ActiveSupport::TestCase
 
     # execute background jobs
     Scheduler.worker(true)
-
     sleep 4
 
-    # search as agent
+    # search as @agent
 
     # search for article data
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'autobahn',
       limit: 15,
     )
@@ -314,7 +326,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
 
     # search for html content
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'strong',
       limit: 15,
     )
@@ -326,7 +338,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
 
     # search for indexed attachment
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: '"some normal text66"',
       limit: 15,
     )
@@ -334,7 +346,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_equal(result[0].id, ticket1.id)
 
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'test77',
       limit: 15,
     )
@@ -343,14 +355,14 @@ class ElasticsearchTest < ActiveSupport::TestCase
 
     # search for not indexed attachment
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'test88',
       limit: 15,
     )
     assert(!result[0], 'record 1')
 
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'test99',
       limit: 15,
     )
@@ -358,16 +370,16 @@ class ElasticsearchTest < ActiveSupport::TestCase
 
     # search for ticket with no permissions
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'kindergarden',
       limit: 15,
     )
     assert(result.empty?, 'result should be empty')
     assert(!result[0], 'record 1')
 
-    # search as customer1
+    # search as @customer1
     result = Ticket.search(
-      current_user: customer1,
+      current_user: @customer1,
       query: 'title OR else',
       limit: 15,
     )
@@ -379,9 +391,9 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_equal(result[0].id, ticket2.id)
     assert_equal(result[1].id, ticket1.id)
 
-    # search as customer2
+    # search as @customer2
     result = Ticket.search(
-      current_user: customer2,
+      current_user: @customer2,
       query: 'title OR else',
       limit: 15,
     )
@@ -393,9 +405,9 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_equal(result[0].id, ticket2.id)
     assert_equal(result[1].id, ticket1.id)
 
-    # search as customer3
+    # search as @customer3
     result = Ticket.search(
-      current_user: customer3,
+      current_user: @customer3,
       query: 'title OR else',
       limit: 15,
     )
@@ -407,7 +419,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
 
     # search for tags
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'tag:someTagA',
       limit: 15,
     )
@@ -416,7 +428,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_equal(result[0].id, ticket1.id)
 
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'tag:someTagB',
       limit: 15,
     )
@@ -439,7 +451,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
 
     # search for tags
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'tag:someTagA',
       limit: 15,
     )
@@ -447,7 +459,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert(!result[1], 'record 1')
 
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'tag:someTagB',
       limit: 15,
     )
@@ -456,7 +468,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_equal(result[0].id, ticket2.id)
 
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'tag:someTagC',
       limit: 15,
     )
@@ -465,7 +477,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_equal(result[0].id, ticket1.id)
 
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'state:open',
       limit: 15,
     )
@@ -474,7 +486,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_equal(result[0].id, ticket2.id)
 
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: '"some_sender@example.com"',
       limit: 15,
     )
@@ -483,7 +495,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert_equal(result[0].id, ticket1.id)
 
     result = Ticket.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'article.from:"some_sender@example.com"',
       limit: 15,
     )
@@ -491,25 +503,21 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert(!result[1], 'record 2')
     assert_equal(result[0].id, ticket1.id)
 
-  end
-
-  # check users and search it
-  test 'c - users' do
-
-    # search as agent
+    # check users and search it
+    # search as @agent
     result = User.search(
-      current_user: agent,
+      current_user: @agent,
       query: 'customer1',
       limit: 15,
     )
     assert(!result.empty?, 'result should not be empty')
     assert(result[0], 'record 1')
     assert(!result[1], 'record 2')
-    assert_equal(result[0].id, customer1.id)
+    assert_equal(result[0].id, @customer1.id)
 
-    # search as customer1
+    # search as @customer1
     result = User.search(
-      current_user: customer1,
+      current_user: @customer1,
       query: 'customer1',
       limit: 15,
     )
@@ -517,7 +525,7 @@ class ElasticsearchTest < ActiveSupport::TestCase
     assert(!result[0], 'record 1')
 
     # cleanup
-    system('rake searchindex:drop')
+    Rake::Task['searchindex:drop'].execute
   end
 
 end
diff --git a/test/integration/report_test.rb b/test/integration/report_test.rb
index adc5db302..c90f7a561 100644
--- a/test/integration/report_test.rb
+++ b/test/integration/report_test.rb
@@ -1,262 +1,258 @@
 # encoding: utf-8
 require 'integration_test_helper'
+require 'rake'
 
 class ReportTest < ActiveSupport::TestCase
 
-  # set config
-  if !ENV['ES_URL']
-    raise "ERROR: Need ES_URL - hint ES_URL='http://127.0.0.1:9200'"
+  setup do
+
+    # set config
+    if !ENV['ES_URL']
+      raise "ERROR: Need ES_URL - hint ES_URL='http://127.0.0.1:9200'"
+    end
+    Setting.set('es_url', ENV['ES_URL'])
+    if ENV['ES_INDEX_RAND'].present?
+      ENV['ES_INDEX'] = "es_index_#{rand(999_999_999)}"
+    end
+    if ENV['ES_INDEX'].blank?
+      raise "ERROR: Need ES_INDEX - hint ES_INDEX='estest.local_zammad'"
+    end
+
+    # Setting.set('es_url', 'http://127.0.0.1:9200')
+    # Setting.set('es_index', 'estest.local_zammad')
+    # Setting.set('es_user', 'elasticsearch')
+    # Setting.set('es_password', 'zammad')
+    # Setting.set('es_attachment_max_size_in_mb', 1)
+
+    Ticket.destroy_all
+
+    # drop/create indexes
+    Rake::Task.clear
+    Zammad::Application.load_tasks
+    #Rake::Task["searchindex:drop"].execute
+    #Rake::Task["searchindex:create"].execute
+    Rake::Task['searchindex:rebuild'].execute
+
+    group1 = Group.lookup(name: 'Users')
+    group2 = Group.create_if_not_exists(
+      name: 'Report Test',
+      updated_by_id: 1,
+      created_by_id: 1
+    )
+
+    @ticket1 = Ticket.create!(
+      title: 'test 1',
+      group: group2,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      created_at: '2015-10-28 09:30:00 UTC',
+      updated_at: '2015-10-28 09:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Ticket::Article.create!(
+      ticket_id: @ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message article_inbound',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      created_at: '2015-10-28 09:30:00 UTC',
+      updated_at: '2015-10-28 09:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    @ticket1.update_attributes(
+      group: Group.lookup(name: 'Users'),
+      updated_at: '2015-10-28 14:30:00 UTC',
+    )
+
+    @ticket2 = Ticket.create!(
+      title: 'test 2',
+      group: group1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      created_at: '2015-10-28 09:30:01 UTC',
+      updated_at: '2015-10-28 09:30:01 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Ticket::Article.create!(
+      ticket_id: @ticket2.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message article_inbound',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      created_at: '2015-10-28 09:30:01 UTC',
+      updated_at: '2015-10-28 09:30:01 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    @ticket2.update_attributes(
+      group_id: group2.id,
+      updated_at: '2015-10-28 14:30:00 UTC',
+    )
+
+    @ticket3 = Ticket.create!(
+      title: 'test 3',
+      group: group1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'open'),
+      priority: Ticket::Priority.lookup(name: '3 high'),
+      created_at: '2015-10-28 10:30:00 UTC',
+      updated_at: '2015-10-28 10:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Ticket::Article.create!(
+      ticket_id: @ticket3.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message article_inbound',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      created_at: '2015-10-28 10:30:00 UTC',
+      updated_at: '2015-10-28 10:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    @ticket4 = Ticket.create!(
+      title: 'test 4',
+      group: group1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'closed'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      close_at: '2015-10-28 11:30:00 UTC',
+      created_at: '2015-10-28 10:30:00 UTC',
+      updated_at: '2015-10-28 10:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Ticket::Article.create!(
+      ticket_id: @ticket4.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message article_inbound',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      created_at: '2015-10-28 10:30:00 UTC',
+      updated_at: '2015-10-28 10:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    @ticket5 = Ticket.create!(
+      title: 'test 5',
+      group: group1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'closed'),
+      priority: Ticket::Priority.lookup(name: '3 high'),
+      close_at: '2015-10-28 11:40:00 UTC',
+      created_at: '2015-10-28 11:30:00 UTC',
+      updated_at: '2015-10-28 11:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Ticket::Article.create!(
+      ticket_id: @ticket5.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message article_outbound',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      created_at: '2015-10-28 11:30:00 UTC',
+      updated_at: '2015-10-28 11:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    @ticket5.update_attributes(
+      state: Ticket::State.lookup(name: 'open'),
+      updated_at: '2015-10-28 14:30:00 UTC',
+    )
+
+    @ticket6 = Ticket.create!(
+      title: 'test 6',
+      group: group1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'closed'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      close_at: '2015-10-31 12:35:00 UTC',
+      created_at: '2015-10-31 12:30:00 UTC',
+      updated_at: '2015-10-31 12:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Ticket::Article.create!(
+      ticket_id: @ticket6.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message article_outbound',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      created_at: '2015-10-31 12:30:00 UTC',
+      updated_at: '2015-10-31 12:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    @ticket7 = Ticket.create!(
+      title: 'test 7',
+      group: group1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'closed'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      close_at: '2015-11-01 12:30:00 UTC',
+      created_at: '2015-11-01 12:30:00 UTC',
+      updated_at: '2015-11-01 12:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Ticket::Article.create!(
+      ticket_id: @ticket7.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message article_outbound',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      created_at: '2015-11-01 12:30:00 UTC',
+      updated_at: '2015-11-01 12:30:00 UTC',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    # execute background jobs
+    Scheduler.worker(true)
+
   end
-  Setting.set('es_url', ENV['ES_URL'])
-  if !ENV['ES_INDEX'] && !ENV['ES_INDEX_RAND']
-    raise "ERROR: Need ES_INDEX - hint ES_INDEX='estest.local_zammad'"
-  end
-  if ENV['ES_INDEX_RAND']
-    ENV['ES_INDEX'] = "es_index_#{rand(999_999_999)}"
-  end
-  Setting.set('es_index', ENV['ES_INDEX'])
 
-  # Setting.set('es_url', 'http://127.0.0.1:9200')
-  # Setting.set('es_index', 'estest.local_zammad')
-  # Setting.set('es_user', 'elasticsearch')
-  # Setting.set('es_password', 'zammad')
-  # Setting.set('es_attachment_max_size_in_mb', 1)
+  test 'compare' do
 
-  # clear cache
-  Cache.clear
-
-  # remove background jobs
-  Delayed::Job.destroy_all
-
-  Ticket.destroy_all
-
-  # drop/create indexes
-  #Rake::Task["searchindex:drop"].execute
-  #Rake::Task["searchindex:create"].execute
-  system('rake searchindex:rebuild')
-
-  group1 = Group.lookup(name: 'Users')
-  group2 = Group.create_if_not_exists(
-    name: 'Report Test',
-    updated_by_id: 1,
-    created_by_id: 1
-  )
-
-  load "#{Rails.root}/test/fixtures/seeds.rb"
-
-  ticket1 = Ticket.create(
-    title: 'test 1',
-    group: group2,
-    customer_id: 2,
-    state: Ticket::State.lookup(name: 'new'),
-    priority: Ticket::Priority.lookup(name: '2 normal'),
-    created_at: '2015-10-28 09:30:00 UTC',
-    updated_at: '2015-10-28 09:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  article1 = Ticket::Article.create(
-    ticket_id: ticket1.id,
-    from: 'some_sender@example.com',
-    to: 'some_recipient@example.com',
-    subject: 'some subject',
-    message_id: 'some@id',
-    body: 'some message article_inbound',
-    internal: false,
-    sender: Ticket::Article::Sender.where(name: 'Customer').first,
-    type: Ticket::Article::Type.where(name: 'email').first,
-    created_at: '2015-10-28 09:30:00 UTC',
-    updated_at: '2015-10-28 09:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  ticket1.update_attributes(
-    group: Group.lookup(name: 'Users'),
-    updated_at: '2015-10-28 14:30:00 UTC',
-  )
-
-  ticket2 = Ticket.create(
-    title: 'test 2',
-    group: group1,
-    customer_id: 2,
-    state: Ticket::State.lookup(name: 'new'),
-    priority: Ticket::Priority.lookup(name: '2 normal'),
-    created_at: '2015-10-28 09:30:01 UTC',
-    updated_at: '2015-10-28 09:30:01 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  article2 = Ticket::Article.create(
-    ticket_id: ticket2.id,
-    from: 'some_sender@example.com',
-    to: 'some_recipient@example.com',
-    subject: 'some subject',
-    message_id: 'some@id',
-    body: 'some message article_inbound',
-    internal: false,
-    sender: Ticket::Article::Sender.where(name: 'Customer').first,
-    type: Ticket::Article::Type.where(name: 'email').first,
-    created_at: '2015-10-28 09:30:01 UTC',
-    updated_at: '2015-10-28 09:30:01 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  ticket2.update_attributes(
-    group_id: group2.id,
-    updated_at: '2015-10-28 14:30:00 UTC',
-  )
-
-  ticket3 = Ticket.create(
-    title: 'test 3',
-    group: group1,
-    customer_id: 2,
-    state: Ticket::State.lookup(name: 'open'),
-    priority: Ticket::Priority.lookup(name: '3 high'),
-    created_at: '2015-10-28 10:30:00 UTC',
-    updated_at: '2015-10-28 10:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  article3 = Ticket::Article.create(
-    ticket_id: ticket3.id,
-    from: 'some_sender@example.com',
-    to: 'some_recipient@example.com',
-    subject: 'some subject',
-    message_id: 'some@id',
-    body: 'some message article_inbound',
-    internal: false,
-    sender: Ticket::Article::Sender.where(name: 'Customer').first,
-    type: Ticket::Article::Type.where(name: 'email').first,
-    created_at: '2015-10-28 10:30:00 UTC',
-    updated_at: '2015-10-28 10:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-
-  ticket4 = Ticket.create(
-    title: 'test 4',
-    group: group1,
-    customer_id: 2,
-    state: Ticket::State.lookup(name: 'closed'),
-    priority: Ticket::Priority.lookup(name: '2 normal'),
-    close_at: '2015-10-28 11:30:00 UTC',
-    created_at: '2015-10-28 10:30:00 UTC',
-    updated_at: '2015-10-28 10:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  article4 = Ticket::Article.create(
-    ticket_id: ticket4.id,
-    from: 'some_sender@example.com',
-    to: 'some_recipient@example.com',
-    subject: 'some subject',
-    message_id: 'some@id',
-    body: 'some message article_inbound',
-    internal: false,
-    sender: Ticket::Article::Sender.where(name: 'Customer').first,
-    type: Ticket::Article::Type.where(name: 'email').first,
-    created_at: '2015-10-28 10:30:00 UTC',
-    updated_at: '2015-10-28 10:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-
-  ticket5 = Ticket.create(
-    title: 'test 5',
-    group: group1,
-    customer_id: 2,
-    state: Ticket::State.lookup(name: 'closed'),
-    priority: Ticket::Priority.lookup(name: '3 high'),
-    close_at: '2015-10-28 11:40:00 UTC',
-    created_at: '2015-10-28 11:30:00 UTC',
-    updated_at: '2015-10-28 11:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  article5 = Ticket::Article.create(
-    ticket_id: ticket5.id,
-    from: 'some_sender@example.com',
-    to: 'some_recipient@example.com',
-    subject: 'some subject',
-    message_id: 'some@id',
-    body: 'some message article_outbound',
-    internal: false,
-    sender: Ticket::Article::Sender.where(name: 'Agent').first,
-    type: Ticket::Article::Type.where(name: 'email').first,
-    created_at: '2015-10-28 11:30:00 UTC',
-    updated_at: '2015-10-28 11:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  ticket5.update_attributes(
-    state: Ticket::State.lookup(name: 'open'),
-    updated_at: '2015-10-28 14:30:00 UTC',
-  )
-
-  ticket6 = Ticket.create(
-    title: 'test 6',
-    group: group1,
-    customer_id: 2,
-    state: Ticket::State.lookup(name: 'closed'),
-    priority: Ticket::Priority.lookup(name: '2 normal'),
-    close_at: '2015-10-31 12:35:00 UTC',
-    created_at: '2015-10-31 12:30:00 UTC',
-    updated_at: '2015-10-31 12:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  article6 = Ticket::Article.create(
-    ticket_id: ticket6.id,
-    from: 'some_sender@example.com',
-    to: 'some_recipient@example.com',
-    subject: 'some subject',
-    message_id: 'some@id',
-    body: 'some message article_outbound',
-    internal: false,
-    sender: Ticket::Article::Sender.where(name: 'Agent').first,
-    type: Ticket::Article::Type.where(name: 'email').first,
-    created_at: '2015-10-31 12:30:00 UTC',
-    updated_at: '2015-10-31 12:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-
-  ticket7 = Ticket.create(
-    title: 'test 7',
-    group: group1,
-    customer_id: 2,
-    state: Ticket::State.lookup(name: 'closed'),
-    priority: Ticket::Priority.lookup(name: '2 normal'),
-    close_at: '2015-11-01 12:30:00 UTC',
-    created_at: '2015-11-01 12:30:00 UTC',
-    updated_at: '2015-11-01 12:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-  article7 = Ticket::Article.create(
-    ticket_id: ticket7.id,
-    from: 'some_sender@example.com',
-    to: 'some_recipient@example.com',
-    subject: 'some subject',
-    message_id: 'some@id',
-    body: 'some message article_outbound',
-    internal: false,
-    sender: Ticket::Article::Sender.where(name: 'Agent').first,
-    type: Ticket::Article::Type.where(name: 'email').first,
-    created_at: '2015-11-01 12:30:00 UTC',
-    updated_at: '2015-11-01 12:30:00 UTC',
-    updated_by_id: 1,
-    created_by_id: 1,
-  )
-
-  # execute background jobs
-  Scheduler.worker(true)
-
-  sleep 6
-
-  test 'a - first solution' do
-
-    # month
+    # first solution
     result = Report::TicketFirstSolution.aggs(
       range_start: '2015-01-01T00:00:00Z',
       range_end:   '2015-12-31T23:59:59Z',
@@ -276,7 +272,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(2, result[9])
     assert_equal(1, result[10])
     assert_equal(0, result[11])
-    assert_equal(nil, result[12])
+    assert_nil(result[12])
 
     result = Report::TicketFirstSolution.items(
       range_start: '2015-01-01T00:00:00Z',
@@ -284,10 +280,10 @@ class ReportTest < ActiveSupport::TestCase
       selector:    {}, # ticket selector to get only a collection of tickets
     )
     assert(result)
-    assert_equal(ticket5.id, result[:ticket_ids][0])
-    assert_equal(ticket6.id, result[:ticket_ids][1])
-    assert_equal(ticket7.id, result[:ticket_ids][2])
-    assert_equal(nil, result[:ticket_ids][3])
+    assert_equal(@ticket5.id, result[:ticket_ids][0])
+    assert_equal(@ticket6.id, result[:ticket_ids][1])
+    assert_equal(@ticket7.id, result[:ticket_ids][2])
+    assert_nil(result[:ticket_ids][3])
 
     # month - with selector #1
     result = Report::TicketFirstSolution.aggs(
@@ -314,7 +310,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(1, result[9])
     assert_equal(0, result[10])
     assert_equal(0, result[11])
-    assert_equal(nil, result[12])
+    assert_nil(result[12])
 
     result = Report::TicketFirstSolution.items(
       range_start: '2015-01-01T00:00:00Z',
@@ -327,8 +323,8 @@ class ReportTest < ActiveSupport::TestCase
       }, # ticket selector to get only a collection of tickets
     )
     assert(result)
-    assert_equal(ticket5.id, result[:ticket_ids][0])
-    assert_equal(nil, result[:ticket_ids][1])
+    assert_equal(@ticket5.id, result[:ticket_ids][0])
+    assert_nil(result[:ticket_ids][1])
 
     # month - with selector #2
     result = Report::TicketFirstSolution.aggs(
@@ -355,7 +351,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(1, result[9])
     assert_equal(1, result[10])
     assert_equal(0, result[11])
-    assert_equal(nil, result[12])
+    assert_nil(result[12])
 
     result = Report::TicketFirstSolution.items(
       range_start: '2015-01-01T00:00:00Z',
@@ -368,9 +364,9 @@ class ReportTest < ActiveSupport::TestCase
       }, # ticket selector to get only a collection of tickets
     )
     assert(result)
-    assert_equal(ticket6.id, result[:ticket_ids][0])
-    assert_equal(ticket7.id, result[:ticket_ids][1])
-    assert_equal(nil, result[:ticket_ids][2])
+    assert_equal(@ticket6.id, result[:ticket_ids][0])
+    assert_equal(@ticket7.id, result[:ticket_ids][1])
+    assert_nil(result[:ticket_ids][2])
 
     # week
     result = Report::TicketFirstSolution.aggs(
@@ -387,7 +383,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(0, result[4])
     assert_equal(1, result[5])
     assert_equal(1, result[6])
-    assert_equal(nil, result[7])
+    assert_nil(result[7])
 
     result = Report::TicketFirstSolution.items(
       range_start: '2015-10-26T00:00:00Z',
@@ -396,10 +392,10 @@ class ReportTest < ActiveSupport::TestCase
       selector:    {}, # ticket selector to get only a collection of tickets
     )
     assert(result)
-    assert_equal(ticket5.id, result[:ticket_ids][0])
-    assert_equal(ticket6.id, result[:ticket_ids][1])
-    assert_equal(ticket7.id, result[:ticket_ids][2])
-    assert_equal(nil, result[:ticket_ids][3])
+    assert_equal(@ticket5.id, result[:ticket_ids][0])
+    assert_equal(@ticket6.id, result[:ticket_ids][1])
+    assert_equal(@ticket7.id, result[:ticket_ids][2])
+    assert_nil(result[:ticket_ids][3])
 
     # day
     result = Report::TicketFirstSolution.aggs(
@@ -440,7 +436,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(0, result[28])
     assert_equal(0, result[29])
     assert_equal(1, result[30])
-    assert_equal(nil, result[31])
+    assert_nil(result[31])
 
     result = Report::TicketFirstSolution.items(
       range_start: '2015-10-01T00:00:00Z',
@@ -449,9 +445,9 @@ class ReportTest < ActiveSupport::TestCase
       selector:    {}, # ticket selector to get only a collection of tickets
     )
     assert(result)
-    assert_equal(ticket5.id, result[:ticket_ids][0])
-    assert_equal(ticket6.id, result[:ticket_ids][1])
-    assert_equal(nil, result[:ticket_ids][2])
+    assert_equal(@ticket5.id, result[:ticket_ids][0])
+    assert_equal(@ticket6.id, result[:ticket_ids][1])
+    assert_nil(result[:ticket_ids][2])
 
     # hour
     result = Report::TicketFirstSolution.aggs(
@@ -485,7 +481,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(0, result[21])
     assert_equal(0, result[22])
     assert_equal(0, result[23])
-    assert_equal(nil, result[24])
+    assert_nil(result[24])
 
     result = Report::TicketFirstSolution.items(
       range_start: '2015-10-28T00:00:00Z',
@@ -494,15 +490,10 @@ class ReportTest < ActiveSupport::TestCase
       selector:    {}, # ticket selector to get only a collection of tickets
     )
     assert(result)
-    assert_equal(ticket5.id, result[:ticket_ids][0])
-    assert_equal(nil, result[:ticket_ids][1])
+    assert_equal(@ticket5.id, result[:ticket_ids][0])
+    assert_nil(result[:ticket_ids][1])
 
-    # created by channel and direction
-  end
-
-  test 'b - reopen' do
-
-    # month
+    # reopen
     result = Report::TicketReopened.aggs(
       range_start: '2015-01-01T00:00:00Z',
       range_end:   '2015-12-31T23:59:59Z',
@@ -522,7 +513,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(1, result[9])
     assert_equal(0, result[10])
     assert_equal(0, result[11])
-    assert_equal(nil, result[12])
+    assert_nil(result[12])
 
     result = Report::TicketReopened.items(
       range_start: '2015-01-01T00:00:00Z',
@@ -530,8 +521,8 @@ class ReportTest < ActiveSupport::TestCase
       selector:    {}, # ticket selector to get only a collection of tickets
     )
     assert(result)
-    assert_equal(ticket5.id, result[:ticket_ids][0])
-    assert_equal(nil, result[:ticket_ids][1])
+    assert_equal(@ticket5.id, result[:ticket_ids][0])
+    assert_nil(result[:ticket_ids][1])
 
     # month - with selector #1
     result = Report::TicketReopened.aggs(
@@ -558,7 +549,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(1, result[9])
     assert_equal(0, result[10])
     assert_equal(0, result[11])
-    assert_equal(nil, result[12])
+    assert_nil(result[12])
 
     result = Report::TicketReopened.items(
       range_start: '2015-01-01T00:00:00Z',
@@ -571,8 +562,8 @@ class ReportTest < ActiveSupport::TestCase
       }, # ticket selector to get only a collection of tickets
     )
     assert(result)
-    assert_equal(ticket5.id, result[:ticket_ids][0])
-    assert_equal(nil, result[:ticket_ids][1])
+    assert_equal(@ticket5.id, result[:ticket_ids][0])
+    assert_nil(result[:ticket_ids][1])
 
     # month - with selector #2
     result = Report::TicketReopened.aggs(
@@ -599,7 +590,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(0, result[9])
     assert_equal(0, result[10])
     assert_equal(0, result[11])
-    assert_equal(nil, result[12])
+    assert_nil(result[12])
 
     result = Report::TicketReopened.items(
       range_start: '2015-01-01T00:00:00Z',
@@ -612,13 +603,9 @@ class ReportTest < ActiveSupport::TestCase
       }, # ticket selector to get only a collection of tickets
     )
     assert(result)
-    assert_equal(nil, result[:ticket_ids][0])
+    assert_nil(result[:ticket_ids][0])
 
-  end
-
-  test 'c - move in/out' do
-
-    # month
+    # move in/out
     result = Report::TicketMoved.aggs(
       range_start: '2015-01-01T00:00:00Z',
       range_end:   '2015-12-31T23:59:59Z',
@@ -646,7 +633,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(1, result[9])
     assert_equal(0, result[10])
     assert_equal(0, result[11])
-    assert_equal(nil, result[12])
+    assert_nil(result[12])
 
     result = Report::TicketMoved.items(
       range_start: '2015-01-01T00:00:00Z',
@@ -662,8 +649,8 @@ class ReportTest < ActiveSupport::TestCase
       },
     )
     assert(result)
-    assert_equal(ticket1.id, result[:ticket_ids][0])
-    assert_equal(nil, result[:ticket_ids][1])
+    assert_equal(@ticket1.id, result[:ticket_ids][0])
+    assert_nil(result[:ticket_ids][1])
 
     # out
     result = Report::TicketMoved.aggs(
@@ -693,7 +680,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(1, result[9])
     assert_equal(0, result[10])
     assert_equal(0, result[11])
-    assert_equal(nil, result[12])
+    assert_nil(result[12])
 
     result = Report::TicketMoved.items(
       range_start: '2015-01-01T00:00:00Z',
@@ -709,14 +696,10 @@ class ReportTest < ActiveSupport::TestCase
       },
     )
     assert(result)
-    assert_equal(ticket2.id, result[:ticket_ids][0])
-    assert_equal(nil, result[:ticket_ids][1])
+    assert_equal(@ticket2.id, result[:ticket_ids][0])
+    assert_nil(result[:ticket_ids][1])
 
-  end
-
-  test 'd - created at' do
-
-    # month
+    # create at
     result = Report::TicketGenericTime.aggs(
       range_start: '2015-01-01T00:00:00Z',
       range_end:   '2015-12-31T23:59:59Z',
@@ -737,7 +720,7 @@ class ReportTest < ActiveSupport::TestCase
     assert_equal(6, result[9])
     assert_equal(1, result[10])
     assert_equal(0, result[11])
-    assert_equal(nil, result[12])
+    assert_nil(result[12])
 
     result = Report::TicketGenericTime.items(
       range_start: '2015-01-01T00:00:00Z',
@@ -747,17 +730,17 @@ class ReportTest < ActiveSupport::TestCase
     )
     assert(result)
 
-    assert_equal(ticket7.id, result[:ticket_ids][0].to_i)
-    assert_equal(ticket6.id, result[:ticket_ids][1].to_i)
-    assert_equal(ticket5.id, result[:ticket_ids][2].to_i)
-    assert_equal(ticket3.id, result[:ticket_ids][3].to_i)
-    assert_equal(ticket4.id, result[:ticket_ids][4].to_i)
-    assert_equal(ticket2.id, result[:ticket_ids][5].to_i)
-    assert_equal(ticket1.id, result[:ticket_ids][6].to_i)
-    assert_equal(nil, result[:ticket_ids][7])
+    assert_equal(@ticket7.id, result[:ticket_ids][0].to_i)
+    assert_equal(@ticket6.id, result[:ticket_ids][1].to_i)
+    assert_equal(@ticket5.id, result[:ticket_ids][2].to_i)
+    assert_equal(@ticket3.id, result[:ticket_ids][3].to_i)
+    assert_equal(@ticket4.id, result[:ticket_ids][4].to_i)
+    assert_equal(@ticket2.id, result[:ticket_ids][5].to_i)
+    assert_equal(@ticket1.id, result[:ticket_ids][6].to_i)
+    assert_nil(result[:ticket_ids][7])
 
     # cleanup
-    system('rake searchindex:drop')
+    Rake::Task['searchindex:drop'].execute
   end
 
 end
diff --git a/test/integration_test_helper.rb b/test/integration_test_helper.rb
index d04873d37..37e183bbe 100644
--- a/test/integration_test_helper.rb
+++ b/test/integration_test_helper.rb
@@ -7,6 +7,9 @@ class ActiveSupport::TestCase
   # disable transactions
   #self.use_transactional_fixtures = false
 
+  ActiveRecord::Base.logger = Rails.logger.clone
+  ActiveRecord::Base.logger.level = Logger::INFO
+
   # clear cache
   Cache.clear
 
@@ -19,8 +22,14 @@ class ActiveSupport::TestCase
     # clear cache
     Cache.clear
 
+    # remove all session messages
+    Sessions.cleanup
+
     # remove background jobs
     Delayed::Job.destroy_all
+    Trigger.destroy_all
+    ActivityStream.destroy_all
+    PostmasterFilter.destroy_all
 
     # set current user
     UserInfo.current_user_id = nil
diff --git a/test/test_helper.rb b/test/test_helper.rb
index a003338b7..24f283f45 100644
--- a/test/test_helper.rb
+++ b/test/test_helper.rb
@@ -12,6 +12,9 @@ Coveralls.wear!
 class ActiveSupport::TestCase
   self.test_order = :sorted
 
+  ActiveRecord::Base.logger = Rails.logger.clone
+  ActiveRecord::Base.logger.level = Logger::INFO
+
   # Setup all fixtures in test/fixtures/*.(yml|csv) for all tests in alphabetical order.
   #
   # Note: You'll currently still have to declare fixtures explicitly in integration tests
@@ -37,7 +40,14 @@ class ActiveSupport::TestCase
   # set system mode to done / to activate
   Setting.set('system_init_done', true)
 
-  def setup
+  setup do
+
+    # exit all threads
+    Thread.list.each do |thread|
+      next if thread == Thread.current
+      thread.exit
+      thread.join
+    end
 
     # clear cache
     Cache.clear
@@ -52,6 +62,14 @@ class ActiveSupport::TestCase
     PostmasterFilter.destroy_all
     Ticket.destroy_all
 
+    # reset settings
+    Setting.all.pluck(:name).each { |name|
+      next if name == 'models_searchable' # skip setting
+      Setting.reset(name, false)
+    }
+    Setting.set('system_init_done', true)
+    Setting.reload
+
     # set current user
     UserInfo.current_user_id = nil
 
diff --git a/test/unit/activity_stream_test.rb b/test/unit/activity_stream_test.rb
index 47cef8b35..27b905ad1 100644
--- a/test/unit/activity_stream_test.rb
+++ b/test/unit/activity_stream_test.rb
@@ -2,12 +2,11 @@
 require 'test_helper'
 
 class ActivityStreamTest < ActiveSupport::TestCase
-  admin_user = nil
-  current_user = nil
-  test 'aaa - setup' do
+
+  setup do
     roles = Role.where(name: %w(Admin Agent))
-    group = Group.lookup(name: 'Users')
-    admin_user = User.create_or_update(
+    groups = Group.where(name: 'Users')
+    @admin_user = User.create_or_update(
       login: 'admin',
       firstname: 'Bob',
       lastname: 'Smith',
@@ -15,30 +14,31 @@ class ActivityStreamTest < ActiveSupport::TestCase
       password: 'some_pass',
       active: true,
       roles: roles,
-      group_ids: [group.id],
+      groups: groups,
       updated_by_id: 1,
       created_by_id: 1
     )
-    current_user = User.lookup(email: 'nicole.braun@zammad.org')
+    @current_user = User.lookup(email: 'nicole.braun@zammad.org')
+    ActivityStream.delete_all
   end
 
   test 'ticket+user' do
     ticket = Ticket.create(
       group_id: Group.lookup(name: 'Users').id,
-      customer_id: current_user.id,
+      customer_id: @current_user.id,
       owner_id: User.lookup(login: '-').id,
       title: 'Unit Test 1 (äöüß)!',
       state_id: Ticket::State.lookup(name: 'new').id,
       priority_id: Ticket::Priority.lookup(name: '2 normal').id,
-      updated_by_id: current_user.id,
-      created_by_id: current_user.id,
+      updated_by_id: @current_user.id,
+      created_by_id: @current_user.id,
     )
     travel 2.seconds
 
     article = Ticket::Article.create(
       ticket_id: ticket.id,
-      updated_by_id: current_user.id,
-      created_by_id: current_user.id,
+      updated_by_id: @current_user.id,
+      created_by_id: @current_user.id,
       type_id: Ticket::Article::Type.lookup(name: 'phone').id,
       sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
       from: 'Unit Test <unittest@example.com>',
@@ -61,28 +61,28 @@ class ActivityStreamTest < ActiveSupport::TestCase
     )
 
     # check activity_stream
-    stream = admin_user.activity_stream(4)
+    stream = @admin_user.activity_stream(4)
     assert_equal(stream[0]['group_id'], ticket.group_id)
     assert_equal(stream[0]['o_id'], ticket.id)
-    assert_equal(stream[0]['created_by_id'], current_user.id)
+    assert_equal(stream[0]['created_by_id'], @current_user.id)
     assert_equal(stream[0]['created_at'].to_s, updated_at.to_s)
     assert_equal(stream[0]['object'], 'Ticket')
     assert_equal(stream[0]['type'], 'update')
     assert_equal(stream[1]['group_id'], ticket.group_id)
     assert_equal(stream[1]['o_id'], article.id)
-    assert_equal(stream[1]['created_by_id'], current_user.id)
+    assert_equal(stream[1]['created_by_id'], @current_user.id)
     assert_equal(stream[1]['created_at'].to_s, article.created_at.to_s)
     assert_equal(stream[1]['object'], 'Ticket::Article')
     assert_equal(stream[1]['type'], 'create')
     assert_equal(stream[2]['group_id'], ticket.group_id)
     assert_equal(stream[2]['o_id'], ticket.id)
-    assert_equal(stream[2]['created_by_id'], current_user.id)
+    assert_equal(stream[2]['created_by_id'], @current_user.id)
     assert_equal(stream[2]['created_at'].to_s, ticket.created_at.to_s)
     assert_equal(stream[2]['object'], 'Ticket')
     assert_equal(stream[2]['type'], 'create')
     assert_not(stream[3])
 
-    stream = current_user.activity_stream(4)
+    stream = @current_user.activity_stream(4)
     assert(stream.empty?)
 
     # cleanup
@@ -91,11 +91,10 @@ class ActivityStreamTest < ActiveSupport::TestCase
   end
 
   test 'organization' do
-
     organization = Organization.create(
       name: 'some name',
-      updated_by_id: current_user.id,
-      created_by_id: current_user.id,
+      updated_by_id: @current_user.id,
+      created_by_id: @current_user.id,
     )
     travel 100.seconds
     assert_equal(organization.class, Organization)
@@ -107,22 +106,22 @@ class ActivityStreamTest < ActiveSupport::TestCase
     organization.update_attributes(name: 'some name 2 (äöüß)')
 
     # check activity_stream
-    stream = admin_user.activity_stream(3)
+    stream = @admin_user.activity_stream(3)
     assert_not(stream[0]['group_id'])
     assert_equal(stream[0]['o_id'], organization.id)
-    assert_equal(stream[0]['created_by_id'], current_user.id)
+    assert_equal(stream[0]['created_by_id'], @current_user.id)
     assert_equal(stream[0]['created_at'].to_s, updated_at.to_s)
     assert_equal(stream[0]['object'], 'Organization')
     assert_equal(stream[0]['type'], 'update')
     assert_not(stream[1]['group_id'])
     assert_equal(stream[1]['o_id'], organization.id)
-    assert_equal(stream[1]['created_by_id'], current_user.id)
+    assert_equal(stream[1]['created_by_id'], @current_user.id)
     assert_equal(stream[1]['created_at'].to_s, organization.created_at.to_s)
     assert_equal(stream[1]['object'], 'Organization')
     assert_equal(stream[1]['type'], 'create')
     assert_not(stream[2])
 
-    stream = current_user.activity_stream(4)
+    stream = @current_user.activity_stream(4)
     assert(stream.empty?)
 
     # cleanup
@@ -135,8 +134,8 @@ class ActivityStreamTest < ActiveSupport::TestCase
       login: 'someemail@example.com',
       email: 'someemail@example.com',
       firstname: 'Bob Smith II',
-      updated_by_id: current_user.id,
-      created_by_id: current_user.id,
+      updated_by_id: @current_user.id,
+      created_by_id: @current_user.id,
     )
     assert_equal(user.class, User)
     user.update_attributes(
@@ -145,16 +144,16 @@ class ActivityStreamTest < ActiveSupport::TestCase
     )
 
     # check activity_stream
-    stream = admin_user.activity_stream(3)
+    stream = @admin_user.activity_stream(3)
     assert_not(stream[0]['group_id'])
     assert_equal(stream[0]['o_id'], user.id)
-    assert_equal(stream[0]['created_by_id'], current_user.id)
+    assert_equal(stream[0]['created_by_id'], @current_user.id)
     assert_equal(stream[0]['created_at'].to_s, user.created_at.to_s)
     assert_equal(stream[0]['object'], 'User')
     assert_equal(stream[0]['type'], 'create')
     assert_not(stream[1])
 
-    stream = current_user.activity_stream(4)
+    stream = @current_user.activity_stream(4)
     assert(stream.empty?)
 
     # cleanup
@@ -163,13 +162,12 @@ class ActivityStreamTest < ActiveSupport::TestCase
   end
 
   test 'user with update check true' do
-
     user = User.create(
       login: 'someemail@example.com',
       email: 'someemail@example.com',
       firstname: 'Bob Smith II',
-      updated_by_id: current_user.id,
-      created_by_id: current_user.id,
+      updated_by_id: @current_user.id,
+      created_by_id: @current_user.id,
     )
     travel 100.seconds
     assert_equal(user.class, User)
@@ -187,22 +185,22 @@ class ActivityStreamTest < ActiveSupport::TestCase
     )
 
     # check activity_stream
-    stream = admin_user.activity_stream(3)
+    stream = @admin_user.activity_stream(3)
     assert_not(stream[0]['group_id'])
     assert_equal(stream[0]['o_id'], user.id)
-    assert_equal(stream[0]['created_by_id'], current_user.id)
+    assert_equal(stream[0]['created_by_id'], @current_user.id)
     assert_equal(stream[0]['created_at'].to_s, updated_at.to_s)
     assert_equal(stream[0]['object'], 'User')
     assert_equal(stream[0]['type'], 'update')
     assert_not(stream[1]['group_id'])
     assert_equal(stream[1]['o_id'], user.id)
-    assert_equal(stream[1]['created_by_id'], current_user.id)
+    assert_equal(stream[1]['created_by_id'], @current_user.id)
     assert_equal(stream[1]['created_at'].to_s, user.created_at.to_s)
     assert_equal(stream[1]['object'], 'User')
     assert_equal(stream[1]['type'], 'create')
     assert_not(stream[2])
 
-    stream = current_user.activity_stream(4)
+    stream = @current_user.activity_stream(4)
     assert(stream.empty?)
 
     # cleanup
diff --git a/test/unit/cache_test.rb b/test/unit/cache_test.rb
index 07152f081..37992bdaf 100644
--- a/test/unit/cache_test.rb
+++ b/test/unit/cache_test.rb
@@ -43,7 +43,7 @@ class CacheTest < ActiveSupport::TestCase
 
     # test 6
     Cache.write('123', { key: 'some valueöäüß2' }, expires_in: 3.seconds)
-    sleep 5
+    travel 5.seconds
     cache = Cache.get('123')
     assert_nil(cache)
   end
diff --git a/test/unit/chat_test.rb b/test/unit/chat_test.rb
index 927c921bd..fe406d23b 100644
--- a/test/unit/chat_test.rb
+++ b/test/unit/chat_test.rb
@@ -2,14 +2,11 @@
 require 'test_helper'
 
 class ChatTest < ActiveSupport::TestCase
-  agent1 = nil
-  agent2 = nil
-  test 'aaa - setup' do
 
-    # create base
+  setup do
     groups = Group.all
     roles  = Role.where( name: %w(Agent) )
-    agent1 = User.create_or_update(
+    @agent1 = User.create_or_update(
       login: 'ticket-chat-agent1@example.com',
       firstname: 'Notification',
       lastname: 'Agent1',
@@ -22,7 +19,7 @@ class ChatTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    agent2 = User.create_or_update(
+    @agent2 = User.create_or_update(
       login: 'ticket-chat-agent2@example.com',
       firstname: 'Notification',
       lastname: 'Agent2',
@@ -35,15 +32,16 @@ class ChatTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-  end
-
-  test 'default test' do
 
     Chat.delete_all
     Chat::Session.delete_all
     Chat::Message.delete_all
     Chat::Agent.delete_all
     Setting.set('chat', false)
+  end
+
+  test 'default test' do
+
     chat = Chat.create_or_update(
       name: 'default',
       max_queue: 5,
@@ -55,14 +53,14 @@ class ChatTest < ActiveSupport::TestCase
 
     # check if feature is disabled
     assert_equal('chat_disabled', chat.customer_state[:state])
-    assert_equal('chat_disabled', Chat.agent_state(agent1.id)[:state])
+    assert_equal('chat_disabled', Chat.agent_state(@agent1.id)[:state])
     Setting.set('chat', true)
 
     # check customer state
     assert_equal('offline', chat.customer_state[:state])
 
     # check agent state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(0, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -74,15 +72,15 @@ class ChatTest < ActiveSupport::TestCase
     chat_agent1 = Chat::Agent.create_or_update(
       active: true,
       concurrent: 4,
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
 
     # check customer state
     assert_equal('online', chat.customer_state[:state])
 
     # check agent state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(0, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -93,7 +91,7 @@ class ChatTest < ActiveSupport::TestCase
     # start session
     chat_session1 = Chat::Session.create(
       chat_id: chat.id,
-      user_id: agent1.id,
+      user_id: @agent1.id,
     )
     assert(chat_session1.session_id)
 
@@ -101,7 +99,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal('online', chat.customer_state[:state])
 
     # check agent state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(1, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -113,15 +111,15 @@ class ChatTest < ActiveSupport::TestCase
     chat_agent2 = Chat::Agent.create_or_update(
       active: true,
       concurrent: 2,
-      updated_by_id: agent2.id,
-      created_by_id: agent2.id,
+      updated_by_id: @agent2.id,
+      created_by_id: @agent2.id,
     )
 
     # check customer state
     assert_equal('online', chat.customer_state[:state])
 
     # check agent1 state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(1, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -130,7 +128,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(true, agent_state[:active])
 
     # check agent2 state
-    agent_state = Chat.agent_state_with_sessions(agent2.id)
+    agent_state = Chat.agent_state_with_sessions(@agent2.id)
     assert_equal(1, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -147,7 +145,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal('online', chat.customer_state[:state])
 
     # check agent1 state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(2, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -156,7 +154,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(true, agent_state[:active])
 
     # check agent2 state
-    agent_state = Chat.agent_state_with_sessions(agent2.id)
+    agent_state = Chat.agent_state_with_sessions(@agent2.id)
     assert_equal(2, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -182,7 +180,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal('no_seats_available', chat.customer_state[:state])
 
     # check agent1 state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(6, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -191,7 +189,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(true, agent_state[:active])
 
     # check agent2 state
-    agent_state = Chat.agent_state_with_sessions(agent2.id)
+    agent_state = Chat.agent_state_with_sessions(@agent2.id)
     assert_equal(6, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -199,26 +197,26 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(6, agent_state[:seads_total])
     assert_equal(true, agent_state[:active])
 
-    chat_session6.user_id = agent1.id
+    chat_session6.user_id = @agent1.id
     chat_session6.state = 'running'
     chat_session6.save
 
     Chat::Message.create(
       chat_session_id: chat_session6.id,
       content: 'message 1',
-      created_by_id: agent1.id,
+      created_by_id: @agent1.id,
     )
     travel 1.second
     Chat::Message.create(
       chat_session_id: chat_session6.id,
       content: 'message 2',
-      created_by_id: agent1.id,
+      created_by_id: @agent1.id,
     )
     travel 1.second
     Chat::Message.create(
       chat_session_id: chat_session6.id,
       content: 'message 3',
-      created_by_id: agent1.id,
+      created_by_id: @agent1.id,
     )
     travel 1.second
     Chat::Message.create(
@@ -245,12 +243,12 @@ class ChatTest < ActiveSupport::TestCase
     assert_nil(customer_state[:agent][:avatar])
 
     # check agent1 state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(5, agent_state[:waiting_chat_count])
     assert_equal(1, agent_state[:running_chat_count])
     assert_equal(Array, agent_state[:active_sessions].class)
     assert_equal(chat.id, agent_state[:active_sessions][0]['chat_id'])
-    assert_equal(agent1.id, agent_state[:active_sessions][0]['user_id'])
+    assert_equal(@agent1.id, agent_state[:active_sessions][0]['user_id'])
     assert(agent_state[:active_sessions][0]['messages'])
     assert_equal(Array, agent_state[:active_sessions][0]['messages'].class)
     assert_equal('message 1', agent_state[:active_sessions][0]['messages'][0]['content'])
@@ -262,7 +260,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(true, agent_state[:active])
 
     # check agent2 state
-    agent_state = Chat.agent_state_with_sessions(agent2.id)
+    agent_state = Chat.agent_state_with_sessions(@agent2.id)
     assert_equal(5, agent_state[:waiting_chat_count])
     assert_equal(1, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -278,12 +276,12 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(5, chat.customer_state[:queue])
 
     # check agent1 state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(5, agent_state[:waiting_chat_count])
     assert_equal(1, agent_state[:running_chat_count])
     assert_equal(Array, agent_state[:active_sessions].class)
     assert_equal(chat.id, agent_state[:active_sessions][0]['chat_id'])
-    assert_equal(agent1.id, agent_state[:active_sessions][0]['user_id'])
+    assert_equal(@agent1.id, agent_state[:active_sessions][0]['user_id'])
     assert(agent_state[:active_sessions][0]['messages'])
     assert_equal(Array, agent_state[:active_sessions][0]['messages'].class)
     assert_equal('message 1', agent_state[:active_sessions][0]['messages'][0]['content'])
@@ -295,7 +293,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(true, agent_state[:active])
 
     # check agent2 state
-    agent_state = Chat.agent_state_with_sessions(agent2.id)
+    agent_state = Chat.agent_state_with_sessions(@agent2.id)
     assert_equal(5, agent_state[:waiting_chat_count])
     assert_equal(1, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -311,7 +309,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(5, chat.customer_state[:queue])
 
     # check agent1 state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(5, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -320,7 +318,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(true, agent_state[:active])
 
     # check agent2 state
-    agent_state = Chat.agent_state_with_sessions(agent2.id)
+    agent_state = Chat.agent_state_with_sessions(@agent2.id)
     assert_equal(5, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -335,7 +333,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal('online', chat.customer_state[:state])
 
     # check agent1 state
-    agent_state = Chat.agent_state_with_sessions(agent1.id)
+    agent_state = Chat.agent_state_with_sessions(@agent1.id)
     assert_equal(3, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
@@ -344,7 +342,7 @@ class ChatTest < ActiveSupport::TestCase
     assert_equal(true, agent_state[:active])
 
     # check agent2 state
-    agent_state = Chat.agent_state_with_sessions(agent2.id)
+    agent_state = Chat.agent_state_with_sessions(@agent2.id)
     assert_equal(3, agent_state[:waiting_chat_count])
     assert_equal(0, agent_state[:running_chat_count])
     assert_equal([], agent_state[:active_sessions])
diff --git a/test/unit/online_notifiaction_test.rb b/test/unit/online_notifiaction_test.rb
index b5106c40b..f30c37588 100644
--- a/test/unit/online_notifiaction_test.rb
+++ b/test/unit/online_notifiaction_test.rb
@@ -2,18 +2,15 @@
 require 'test_helper'
 
 class OnlineNotificationTest < ActiveSupport::TestCase
-  group = nil
-  agent_user1 = nil
-  agent_user2 = nil
-  customer_user = nil
-  test 'aaa - setup' do
-    role  = Role.lookup(name: 'Agent')
-    group = Group.create_or_update(
+
+  setup do
+    role = Role.lookup(name: 'Agent')
+    @group = Group.create_or_update(
       name: 'OnlineNotificationTest',
       updated_by_id: 1,
       created_by_id: 1
     )
-    agent_user1 = User.create_or_update(
+    @agent_user1 = User.create_or_update(
       login: 'agent_online_notify1',
       firstname: 'Bob',
       lastname: 'Smith',
@@ -21,11 +18,11 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       password: 'some_pass',
       active: true,
       role_ids: [role.id],
-      group_ids: [group.id],
+      group_ids: [@group.id],
       updated_by_id: 1,
       created_by_id: 1
     )
-    agent_user2 = User.create_or_update(
+    @agent_user2 = User.create_or_update(
       login: 'agent_online_notify2',
       firstname: 'Bob',
       lastname: 'Smith',
@@ -33,11 +30,11 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       password: 'some_pass',
       active: true,
       role_ids: [role.id],
-      group_ids: [group.id],
+      group_ids: [@group.id],
       updated_by_id: 1,
       created_by_id: 1
     )
-    customer_user = User.lookup(email: 'nicole.braun@zammad.org')
+    @customer_user = User.lookup(email: 'nicole.braun@zammad.org')
   end
 
   test 'ticket notification' do
@@ -46,19 +43,19 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # case #1
     ticket1 = Ticket.create(
-      group: group,
-      customer_id: customer_user.id,
+      group: @group,
+      customer_id: @customer_user.id,
       owner_id: User.lookup(login: '-').id,
       title: 'Unit Test 1 (äöüß)!',
       state_id: Ticket::State.lookup(name: 'closed').id,
       priority_id: Ticket::Priority.lookup(name: '2 normal').id,
-      updated_by_id: agent_user1.id,
-      created_by_id: agent_user1.id,
+      updated_by_id: @agent_user1.id,
+      created_by_id: @agent_user1.id,
     )
     article1 = Ticket::Article.create(
       ticket_id: ticket1.id,
-      updated_by_id: agent_user1.id,
-      created_by_id: agent_user1.id,
+      updated_by_id: @agent_user1.id,
+      created_by_id: @agent_user1.id,
       type_id: Ticket::Article::Type.lookup(name: 'phone').id,
       sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
       from: 'Unit Test <unittest@example.com>',
@@ -76,16 +73,16 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already closed
     assert(OnlineNotification.all_seen?('Ticket', ticket1.id))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket1.id, 'create', agent_user1, false))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket1.id, 'create', agent_user1, true))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket1.id, 'create', agent_user1, false))
-    assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket1.id, 'create', agent_user1, true))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'create', @agent_user1, false))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'create', @agent_user1, true))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'create', @agent_user1, false))
+    assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'create', @agent_user1, true))
 
     ticket1.update_attributes(
       title: 'Unit Test 1 (äöüß) - update!',
       state_id: Ticket::State.lookup(name: 'open').id,
       priority_id: Ticket::Priority.lookup(name: '1 low').id,
-      updated_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
     )
 
     # execute object transaction
@@ -94,26 +91,26 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already open
     assert(!OnlineNotification.all_seen?('Ticket', ticket1.id))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket1.id, 'update', customer_user, true))
-    assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket1.id, 'update', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket1.id, 'update', customer_user, true))
-    assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket1.id, 'update', customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'update', @customer_user, true))
+    assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'update', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'update', @customer_user, true))
+    assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'update', @customer_user, false))
 
     # case #2
     ticket2 = Ticket.create(
-      group: group,
-      customer_id: customer_user.id,
-      owner_id: agent_user1.id,
+      group: @group,
+      customer_id: @customer_user.id,
+      owner_id: @agent_user1.id,
       title: 'Unit Test 1 (äöüß)!',
       state_id: Ticket::State.lookup(name: 'closed').id,
       priority_id: Ticket::Priority.lookup(name: '2 normal').id,
-      updated_by_id: customer_user.id,
-      created_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
+      created_by_id: @customer_user.id,
     )
     article2 = Ticket::Article.create(
       ticket_id: ticket2.id,
-      updated_by_id: customer_user.id,
-      created_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
+      created_by_id: @customer_user.id,
       type_id: Ticket::Article::Type.lookup(name: 'phone').id,
       sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
       from: 'Unit Test <unittest@example.com>',
@@ -131,16 +128,16 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already closed
     assert(!OnlineNotification.all_seen?('Ticket', ticket2.id))
-    assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket2.id, 'create', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket2.id, 'create', customer_user, true))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket2.id, 'create', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket2.id, 'create', customer_user, true))
+    assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'create', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'create', @customer_user, true))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'create', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'create', @customer_user, true))
 
     ticket2.update_attributes(
       title: 'Unit Test 1 (äöüß) - update!',
       state_id: Ticket::State.lookup(name: 'open').id,
       priority_id: Ticket::Priority.lookup(name: '1 low').id,
-      updated_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
     )
 
     # execute object transaction
@@ -149,26 +146,26 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already open
     assert(!OnlineNotification.all_seen?('Ticket', ticket2.id))
-    assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket2.id, 'update', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket2.id, 'update', customer_user, true))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket2.id, 'update', customer_user, true))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket2.id, 'update', customer_user, false))
+    assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'update', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'update', @customer_user, true))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'update', @customer_user, true))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'update', @customer_user, false))
 
     # case #3
     ticket3 = Ticket.create(
-      group: group,
-      customer_id: customer_user.id,
+      group: @group,
+      customer_id: @customer_user.id,
       owner_id: User.lookup(login: '-').id,
       title: 'Unit Test 2 (äöüß)!',
       state_id: Ticket::State.lookup(name: 'new').id,
       priority_id: Ticket::Priority.lookup(name: '2 normal').id,
-      updated_by_id: agent_user1.id,
-      created_by_id: agent_user1.id,
+      updated_by_id: @agent_user1.id,
+      created_by_id: @agent_user1.id,
     )
     article3 = Ticket::Article.create(
       ticket_id: ticket3.id,
-      updated_by_id: agent_user1.id,
-      created_by_id: agent_user1.id,
+      updated_by_id: @agent_user1.id,
+      created_by_id: @agent_user1.id,
       type_id: Ticket::Article::Type.lookup(name: 'phone').id,
       sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
       from: 'Unit Test <unittest@example.com>',
@@ -185,16 +182,16 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already new
     assert(!OnlineNotification.all_seen?('Ticket', ticket3.id))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'create', agent_user1, false))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'create', agent_user1, true))
-    assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'create', agent_user1, false))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'create', agent_user1, true))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'create', @agent_user1, false))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'create', @agent_user1, true))
+    assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'create', @agent_user1, false))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'create', @agent_user1, true))
 
     ticket3.update_attributes(
       title: 'Unit Test 2 (äöüß) - update!',
       state_id: Ticket::State.lookup(name: 'closed').id,
       priority_id: Ticket::Priority.lookup(name: '1 low').id,
-      updated_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
     )
 
     # execute object transaction
@@ -203,17 +200,17 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already closed
     assert(OnlineNotification.all_seen?('Ticket', ticket3.id))
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, agent_user1, 'update'))
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, agent_user2, 'update'))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'update', customer_user, false))
-    assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'update', customer_user, true))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'update', customer_user, false))
-    assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'update', customer_user, true))
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user1, 'update'))
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user2, 'update'))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, false))
+    assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, true))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, false))
+    assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, true))
 
     article3 = Ticket::Article.create(
       ticket_id: ticket3.id,
-      updated_by_id: customer_user.id,
-      created_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
+      created_by_id: @customer_user.id,
       type_id: Ticket::Article::Type.lookup(name: 'phone').id,
       sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
       from: 'Unit Test <unittest@example.com>',
@@ -227,28 +224,28 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already closed but an follow up arrived later
     assert(!OnlineNotification.all_seen?('Ticket', ticket3.id))
-    assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'update', customer_user, false))
-    assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'update', customer_user, true))
-    assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'update', customer_user, false))
-    assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'update', customer_user, true))
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, agent_user1, 'update'))
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, agent_user2, 'update'))
+    assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, false))
+    assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, true))
+    assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, false))
+    assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, true))
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user1, 'update'))
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user2, 'update'))
 
     # case #4
     ticket4 = Ticket.create(
-      group: group,
-      customer_id: customer_user.id,
-      owner_id: agent_user1.id,
+      group: @group,
+      customer_id: @customer_user.id,
+      owner_id: @agent_user1.id,
       title: 'Unit Test 3 (äöüß)!',
       state_id: Ticket::State.lookup(name: 'new').id,
       priority_id: Ticket::Priority.lookup(name: '2 normal').id,
-      updated_by_id: customer_user.id,
-      created_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
+      created_by_id: @customer_user.id,
     )
     article4 = Ticket::Article.create(
       ticket_id: ticket4.id,
-      updated_by_id: customer_user.id,
-      created_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
+      created_by_id: @customer_user.id,
       type_id: Ticket::Article::Type.lookup(name: 'phone').id,
       sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
       from: 'Unit Test <unittest@example.com>',
@@ -265,16 +262,16 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already new
     assert(!OnlineNotification.all_seen?('Ticket', ticket4.id))
-    assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket4.id, 'create', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket4.id, 'create', customer_user, true))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket4.id, 'create', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket4.id, 'create', customer_user, true))
+    assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'create', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'create', @customer_user, true))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'create', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'create', @customer_user, true))
 
     ticket4.update_attributes(
       title: 'Unit Test 3 (äöüß) - update!',
       state_id: Ticket::State.lookup(name: 'open').id,
       priority_id: Ticket::Priority.lookup(name: '1 low').id,
-      updated_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
     )
 
     # execute object transaction
@@ -283,26 +280,26 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already open
     assert(!OnlineNotification.all_seen?('Ticket', ticket4.id))
-    assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket4.id, 'update', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket4.id, 'update', customer_user, true))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket4.id, 'update', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket4.id, 'update', customer_user, true))
+    assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'update', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'update', @customer_user, true))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'update', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'update', @customer_user, true))
 
     # case #5
     ticket5 = Ticket.create(
-      group: group,
-      customer_id: customer_user.id,
+      group: @group,
+      customer_id: @customer_user.id,
       owner_id: User.lookup(login: '-').id,
       title: 'Unit Test 4 (äöüß)!',
       state_id: Ticket::State.lookup(name: 'new').id,
       priority_id: Ticket::Priority.lookup( name: '2 normal').id,
-      updated_by_id: agent_user1.id,
-      created_by_id: agent_user1.id,
+      updated_by_id: @agent_user1.id,
+      created_by_id: @agent_user1.id,
     )
     article5 = Ticket::Article.create(
       ticket_id: ticket5.id,
-      updated_by_id: agent_user1.id,
-      created_by_id: agent_user1.id,
+      updated_by_id: @agent_user1.id,
+      created_by_id: @agent_user1.id,
       type_id: Ticket::Article::Type.lookup(name: 'phone').id,
       sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id,
       from: 'Unit Test <unittest@example.com>',
@@ -319,16 +316,16 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already new
     assert(!OnlineNotification.all_seen?('Ticket', ticket5.id))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket5.id, 'create', agent_user1, true))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket5.id, 'create', agent_user1, false))
-    assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket5.id, 'create', agent_user1, false))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket5.id, 'create', agent_user1, true))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'create', @agent_user1, true))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'create', @agent_user1, false))
+    assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'create', @agent_user1, false))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'create', @agent_user1, true))
 
     ticket5.update_attributes(
       title: 'Unit Test 4 (äöüß) - update!',
       state_id: Ticket::State.lookup(name: 'open').id,
       priority_id: Ticket::Priority.lookup(name: '1 low').id,
-      updated_by_id: customer_user.id,
+      updated_by_id: @customer_user.id,
     )
 
     # execute object transaction
@@ -337,10 +334,10 @@ class OnlineNotificationTest < ActiveSupport::TestCase
 
     # because it's already open
     assert(!OnlineNotification.all_seen?('Ticket', ticket5.id))
-    assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket5.id, 'update', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket5.id, 'update', customer_user, true))
-    assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket5.id, 'update', customer_user, false))
-    assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket5.id, 'update', customer_user, true))
+    assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'update', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'update', @customer_user, true))
+    assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'update', @customer_user, false))
+    assert(!OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'update', @customer_user, true))
 
     # merge tickets - also remove notifications of merged tickets
     tickets[0].merge_to(
@@ -374,8 +371,8 @@ class OnlineNotificationTest < ActiveSupport::TestCase
   test 'ticket notification item check' do
     ticket1 = Ticket.create(
       title: 'some title',
-      group: group,
-      customer_id: customer_user.id,
+      group: @group,
+      customer_id: @customer_user.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       updated_by_id: 1,
@@ -397,96 +394,96 @@ class OnlineNotificationTest < ActiveSupport::TestCase
     )
 
     assert_equal(ticket1.online_notification_seen_state, false)
-    assert_equal(ticket1.online_notification_seen_state(agent_user1), false)
-    assert_equal(ticket1.online_notification_seen_state(agent_user2), false)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user1), false)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user2), false)
 
     # pending reminder, just let new owner to unseed
     ticket1.update_attributes(
-      owner_id: agent_user1.id,
+      owner_id: @agent_user1.id,
       state: Ticket::State.lookup(name: 'pending reminder'),
-      updated_by_id: agent_user2.id,
+      updated_by_id: @agent_user2.id,
     )
 
     assert_equal(ticket1.online_notification_seen_state, true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false)
-    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
 
     # pending reminder, just let new owner to unseed
     ticket1.update_attributes(
       owner_id: 1,
       state: Ticket::State.lookup(name: 'pending reminder'),
-      updated_by_id: agent_user2.id,
+      updated_by_id: @agent_user2.id,
     )
 
     assert_equal(ticket1.online_notification_seen_state, true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false)
-    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), false)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), false)
 
     # pending reminder, self done, all to unseed
     ticket1.update_attributes(
-      owner_id: agent_user1.id,
+      owner_id: @agent_user1.id,
       state: Ticket::State.lookup(name: 'pending reminder'),
-      updated_by_id: agent_user1.id,
+      updated_by_id: @agent_user1.id,
     )
 
     assert_equal(ticket1.online_notification_seen_state, true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), true)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
 
     # pending close, all to unseen
     ticket1.update_attributes(
-      owner_id: agent_user1.id,
+      owner_id: @agent_user1.id,
       state: Ticket::State.lookup(name: 'pending close'),
-      updated_by_id: agent_user2.id,
+      updated_by_id: @agent_user2.id,
     )
 
     assert_equal(ticket1.online_notification_seen_state, true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false)
-    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
 
     # to open, all to seen
     ticket1.update_attributes(
-      owner_id: agent_user1.id,
+      owner_id: @agent_user1.id,
       state: Ticket::State.lookup(name: 'open'),
-      updated_by_id: agent_user2.id,
+      updated_by_id: @agent_user2.id,
     )
 
     assert_equal(ticket1.online_notification_seen_state, false)
-    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false)
-    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), false)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), false)
 
     # to closed, all only others to seen
     ticket1.update_attributes(
-      owner_id: agent_user1.id,
+      owner_id: @agent_user1.id,
       state: Ticket::State.lookup(name: 'closed'),
-      updated_by_id: agent_user2.id,
+      updated_by_id: @agent_user2.id,
     )
 
     assert_equal(ticket1.online_notification_seen_state, true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false)
-    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
 
     # to closed by owner self, all to seen
     ticket1.update_attributes(
-      owner_id: agent_user1.id,
+      owner_id: @agent_user1.id,
       state: Ticket::State.lookup(name: 'closed'),
-      updated_by_id: agent_user1.id,
+      updated_by_id: @agent_user1.id,
     )
 
     assert_equal(ticket1.online_notification_seen_state, true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), true)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
 
     # to closed by owner self, all to seen
     ticket1.update_attributes(
-      owner_id: agent_user1.id,
+      owner_id: @agent_user1.id,
       state: Ticket::State.lookup(name: 'merged'),
-      updated_by_id: agent_user2.id,
+      updated_by_id: @agent_user2.id,
     )
 
     assert_equal(ticket1.online_notification_seen_state, true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), true)
-    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), true)
+    assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true)
 
   end
 
@@ -496,7 +493,7 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       object:        'Ticket',
       o_id:          123,
       seen:          false,
-      user_id:       agent_user1.id,
+      user_id:       @agent_user1.id,
       created_by_id: 1,
       updated_by_id: 1,
       created_at:    Time.zone.now - 10.months,
@@ -507,7 +504,7 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       object:        'Ticket',
       o_id:          123,
       seen:          true,
-      user_id:       agent_user1.id,
+      user_id:       @agent_user1.id,
       created_by_id: 1,
       updated_by_id: 1,
       created_at:    Time.zone.now - 10.months,
@@ -518,7 +515,7 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       object:        'Ticket',
       o_id:          123,
       seen:          false,
-      user_id:       agent_user1.id,
+      user_id:       @agent_user1.id,
       created_by_id: 1,
       updated_by_id: 1,
       created_at:    Time.zone.now - 2.days,
@@ -529,9 +526,9 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       object:        'Ticket',
       o_id:          123,
       seen:          true,
-      user_id:       agent_user1.id,
-      created_by_id: agent_user1.id,
-      updated_by_id: agent_user1.id,
+      user_id:       @agent_user1.id,
+      created_by_id: @agent_user1.id,
+      updated_by_id: @agent_user1.id,
       created_at:    Time.zone.now - 2.days,
       updated_at:    Time.zone.now - 2.days,
     )
@@ -540,9 +537,9 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       object:        'Ticket',
       o_id:          123,
       seen:          true,
-      user_id:       agent_user1.id,
-      created_by_id: agent_user2.id,
-      updated_by_id: agent_user2.id,
+      user_id:       @agent_user1.id,
+      created_by_id: @agent_user2.id,
+      updated_by_id: @agent_user2.id,
       created_at:    Time.zone.now - 2.days,
       updated_at:    Time.zone.now - 2.days,
     )
@@ -551,9 +548,9 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       object:        'Ticket',
       o_id:          123,
       seen:          true,
-      user_id:       agent_user1.id,
-      created_by_id: agent_user1.id,
-      updated_by_id: agent_user1.id,
+      user_id:       @agent_user1.id,
+      created_by_id: @agent_user1.id,
+      updated_by_id: @agent_user1.id,
       created_at:    Time.zone.now - 5.minutes,
       updated_at:    Time.zone.now - 5.minutes,
     )
@@ -562,9 +559,9 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       object:        'Ticket',
       o_id:          123,
       seen:          true,
-      user_id:       agent_user1.id,
-      created_by_id: agent_user2.id,
-      updated_by_id: agent_user2.id,
+      user_id:       @agent_user1.id,
+      created_by_id: @agent_user2.id,
+      updated_by_id: @agent_user2.id,
       created_at:    Time.zone.now - 5.minutes,
       updated_at:    Time.zone.now - 5.minutes,
     )
diff --git a/test/unit/session_basic_test.rb b/test/unit/session_basic_test.rb
index 58d314716..3e239a2df 100644
--- a/test/unit/session_basic_test.rb
+++ b/test/unit/session_basic_test.rb
@@ -2,11 +2,11 @@
 require 'test_helper'
 
 class SessionBasicTest < ActiveSupport::TestCase
-  test 'aaa - setup' do
+  setup do
     user = User.lookup(id: 1)
     roles = Role.where(name: %w(Agent Admin))
     user.roles = roles
-    user.save
+    user.save!
   end
 
   test 'b cache' do
diff --git a/test/unit/session_collections_test.rb b/test/unit/session_collections_test.rb
index d6883d715..08b5b61d5 100644
--- a/test/unit/session_collections_test.rb
+++ b/test/unit/session_collections_test.rb
@@ -99,7 +99,7 @@ class SessionCollectionsTest < ActiveSupport::TestCase
     # next check should be empty
     result1 = collection_client1.push
     assert(result1.empty?, 'check collections - recall')
-    sleep 0.4
+    travel 0.4.seconds
     result2 = collection_client2.push
     assert(result2.empty?, 'check collections - recall')
     result3 = collection_client3.push
@@ -108,13 +108,13 @@ class SessionCollectionsTest < ActiveSupport::TestCase
     # change collection
     group = Group.first
     group.touch
-    travel 3.seconds
+    travel 4.seconds
 
     # get whole collections
     result1 = collection_client1.push
     assert(result1, 'check collections - after touch')
     assert(check_if_collection_exists(result1, :Group), 'check collections - after touch')
-    sleep 0.1
+    travel 0.1.seconds
     result2 = collection_client2.push
     assert(result2, 'check collections - after touch')
     assert(check_if_collection_exists(result2, :Group), 'check collections - after touch')
@@ -123,7 +123,7 @@ class SessionCollectionsTest < ActiveSupport::TestCase
     assert(check_if_collection_exists(result3, :Group), 'check collections - after touch')
 
     # next check should be empty
-    sleep 0.5
+    travel 0.5.seconds
     result1 = collection_client1.push
     assert(result1.empty?, 'check collections - recall')
     result2 = collection_client2.push
diff --git a/test/unit/session_enhanced_test.rb b/test/unit/session_enhanced_test.rb
index f191b5f40..9ce8c0ece 100644
--- a/test/unit/session_enhanced_test.rb
+++ b/test/unit/session_enhanced_test.rb
@@ -47,9 +47,9 @@ class SessionEnhancedTest < ActiveSupport::TestCase
     agent3.save
 
     # create sessions
-    client_id1 = '1234'
-    client_id2 = '123456'
-    client_id3 = 'abc'
+    client_id1 = 'a1234'
+    client_id2 = 'a123456'
+    client_id3 = 'aabc'
     Sessions.destroy(client_id1)
     Sessions.destroy(client_id2)
     Sessions.destroy(client_id3)
@@ -145,8 +145,7 @@ class SessionEnhancedTest < ActiveSupport::TestCase
     jobs = Thread.new {
       Sessions.jobs
     }
-    sleep 3
-    #jobs.join
+    sleep 6
 
     # check client threads
     assert(Sessions.thread_client_exists?(client_id1), 'check if client is running')
@@ -154,8 +153,9 @@ class SessionEnhancedTest < ActiveSupport::TestCase
     assert(Sessions.thread_client_exists?(client_id3), 'check if client is running')
 
     # check if session still exists after idle cleanup
-    sleep 4
+    travel 10.seconds
     client_ids = Sessions.destroy_idle_sessions(2)
+    travel 2.seconds
 
     # check client sessions
     assert(!Sessions.session_exists?(client_id1), 'check if session is removed')
@@ -171,7 +171,8 @@ class SessionEnhancedTest < ActiveSupport::TestCase
 
     # exit jobs
     jobs.exit
-
+    jobs.join
+    travel_back
   end
 
   test 'b check client and backends' do
@@ -196,7 +197,6 @@ class SessionEnhancedTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent1.roles = roles
     agent1.save
     agent2 = User.create_or_update(
       login: 'session-agent-2',
@@ -209,16 +209,29 @@ class SessionEnhancedTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent2.roles = roles
     agent2.save
+    agent3 = User.create_or_update(
+      login: 'session-agent-3',
+      firstname: 'Session',
+      lastname: 'Agent 3',
+      email: 'session-agent3@example.com',
+      password: 'agentpw',
+      active: true,
+      organization: organization,
+      roles: roles,
+      groups: groups,
+    )
+    agent3.save
 
     # create sessions
-    client_id1_0 = '1234-1'
-    client_id1_1 = '1234-2'
-    client_id2   = '123456'
+    client_id1_0 = 'b1234-1'
+    client_id1_1 = 'b1234-2'
+    client_id2   = 'b123456'
+    client_id3   = 'c123456'
     Sessions.destroy(client_id1_0)
     Sessions.destroy(client_id1_1)
     Sessions.destroy(client_id2)
+    Sessions.destroy(client_id3)
 
     # start jobs
     jobs = Thread.new {
@@ -230,11 +243,16 @@ class SessionEnhancedTest < ActiveSupport::TestCase
     Sessions.create(client_id1_1, agent1.attributes, { type: 'websocket' })
     sleep 3.2
     Sessions.create(client_id2, agent2.attributes, { type: 'ajax' })
+    sleep 3.2
+    Sessions.create(client_id3, agent3.attributes, { type: 'websocket' })
 
     # check if session exists
     assert(Sessions.session_exists?(client_id1_0), 'check if session exists')
     assert(Sessions.session_exists?(client_id1_1), 'check if session exists')
     assert(Sessions.session_exists?(client_id2), 'check if session exists')
+    assert(Sessions.session_exists?(client_id3), 'check if session exists')
+
+    travel 8.seconds
     sleep 8
 
     # check collections
@@ -245,6 +263,7 @@ class SessionEnhancedTest < ActiveSupport::TestCase
     assert_if_collection_reset_message_exists(client_id1_0, collections, 'init')
     assert_if_collection_reset_message_exists(client_id1_1, collections, 'init')
     assert_if_collection_reset_message_exists(client_id2, collections, 'init')
+    assert_if_collection_reset_message_exists(client_id3, collections, 'init')
 
     collections = {
       'Group' => nil,
@@ -253,7 +272,9 @@ class SessionEnhancedTest < ActiveSupport::TestCase
     assert_if_collection_reset_message_exists(client_id1_0, collections, 'init2')
     assert_if_collection_reset_message_exists(client_id1_1, collections, 'init2')
     assert_if_collection_reset_message_exists(client_id2, collections, 'init2')
+    assert_if_collection_reset_message_exists(client_id3, collections, 'init2')
 
+    travel 8.seconds
     sleep 8
 
     collections = {
@@ -263,12 +284,14 @@ class SessionEnhancedTest < ActiveSupport::TestCase
     assert_if_collection_reset_message_exists(client_id1_0, collections, 'init3')
     assert_if_collection_reset_message_exists(client_id1_1, collections, 'init3')
     assert_if_collection_reset_message_exists(client_id2, collections, 'init3')
+    assert_if_collection_reset_message_exists(client_id3, collections, 'init3')
 
     # change collection
     group = Group.first
     group.touch
 
-    sleep 10
+    travel 12.seconds
+    sleep 12
 
     # check collections
     collections = {
@@ -278,16 +301,23 @@ class SessionEnhancedTest < ActiveSupport::TestCase
     assert_if_collection_reset_message_exists(client_id1_0, collections, 'update')
     assert_if_collection_reset_message_exists(client_id1_1, collections, 'update')
     assert_if_collection_reset_message_exists(client_id2, collections, 'update')
+    assert_if_collection_reset_message_exists(client_id3, collections, 'update')
 
     # check if session still exists after idle cleanup
-    sleep 4
-    client_ids = Sessions.destroy_idle_sessions(3)
+    travel 10.seconds
+    client_ids = Sessions.destroy_idle_sessions(2)
+    travel 2.seconds
 
     # check client sessions
     assert(!Sessions.session_exists?(client_id1_0), 'check if session is removed')
     assert(!Sessions.session_exists?(client_id1_1), 'check if session is removed')
     assert(!Sessions.session_exists?(client_id2), 'check if session is removed')
+    assert(!Sessions.session_exists?(client_id3), 'check if session is removed')
 
+    # exit jobs
+    jobs.exit
+    jobs.join
+    travel_back
   end
 
   def assert_if_collection_reset_message_exists(client_id, collections_orig, type)
diff --git a/test/unit/ticket_customer_organization_update_test.rb b/test/unit/ticket_customer_organization_update_test.rb
index a13af3b34..8327048e9 100644
--- a/test/unit/ticket_customer_organization_update_test.rb
+++ b/test/unit/ticket_customer_organization_update_test.rb
@@ -2,15 +2,11 @@
 require 'test_helper'
 
 class TicketCustomerOrganizationUpdateTest < ActiveSupport::TestCase
-  agent1 = nil
-  organization1 = nil
-  customer1 = nil
-  test 'aaa - setup' do
 
-    # create base
+  setup do
     groups = Group.where(name: 'Users')
     roles  = Role.where(name: 'Agent')
-    agent1 = User.create_or_update(
+    @agent1 = User.create_or_update(
       login: 'ticket-customer-organization-update-agent1@example.com',
       firstname: 'Notification',
       lastname: 'Agent1',
@@ -24,20 +20,20 @@ class TicketCustomerOrganizationUpdateTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
     roles = Role.where(name: 'Customer')
-    organization1 = Organization.create_if_not_exists(
+    @organization1 = Organization.create_if_not_exists(
       name: 'Customer Organization Update',
       updated_at: '2015-02-05 16:37:00',
       updated_by_id: 1,
       created_by_id: 1,
     )
-    customer1 = User.create_or_update(
+    @customer1 = User.create_or_update(
       login: 'ticket-customer-organization-update-customer1@example.com',
       firstname: 'Notification',
       lastname: 'Customer1',
       email: 'ticket-customer-organization-update-customer1@example.com',
       password: 'customerpw',
       active: true,
-      organization_id: organization1.id,
+      organization_id: @organization1.id,
       roles: roles,
       updated_at: '2015-02-05 16:37:00',
       updated_by_id: 1,
@@ -50,32 +46,32 @@ class TicketCustomerOrganizationUpdateTest < ActiveSupport::TestCase
     ticket = Ticket.create(
       title: "some title1\n äöüß",
       group: Group.lookup(name: 'Users'),
-      customer_id: customer1.id,
-      owner_id: agent1.id,
+      customer_id: @customer1.id,
+      owner_id: @agent1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       updated_by_id: 1,
       created_by_id: 1,
     )
     assert(ticket, 'ticket created')
-    assert_equal(customer1.id, ticket.customer.id)
-    assert_equal(organization1.id, ticket.organization.id)
+    assert_equal(@customer1.id, ticket.customer.id)
+    assert_equal(@organization1.id, ticket.organization.id)
 
     # update customer organization
-    customer1.organization_id = nil
-    customer1.save
+    @customer1.organization_id = nil
+    @customer1.save!
 
     # verify ticket
-    ticket = Ticket.find(ticket.id)
+    ticket.reload
     assert_nil(ticket.organization_id)
 
     # update customer organization
-    customer1.organization_id = organization1.id
-    customer1.save
+    @customer1.organization_id = @organization1.id
+    @customer1.save!
 
     # verify ticket
-    ticket = Ticket.find(ticket.id)
-    assert_equal(organization1.id, ticket.organization_id)
+    ticket.reload
+    assert_equal(@organization1.id, ticket.organization_id)
 
     ticket.destroy
   end
diff --git a/test/unit/ticket_notification_test.rb b/test/unit/ticket_notification_test.rb
index 108e45de7..9d6ae786c 100644
--- a/test/unit/ticket_notification_test.rb
+++ b/test/unit/ticket_notification_test.rb
@@ -2,10 +2,7 @@
 require 'test_helper'
 
 class TicketNotificationTest < ActiveSupport::TestCase
-  agent1 = nil
-  agent2 = nil
-  customer = nil
-  test 'aaa - setup' do
+  setup do
     Trigger.create_or_update(
       name: 'auto reply - new ticket',
       condition: {
@@ -45,7 +42,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
       updated_by_id: 1,
     )
 
-    # create agent1 & agent2
+    # create @agent1 & @agent2
     Group.create_or_update(
       name: 'TicketNotificationTest',
       updated_by_id: 1,
@@ -53,7 +50,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     )
     groups = Group.where(name: 'TicketNotificationTest')
     roles  = Role.where(name: 'Agent')
-    agent1 = User.create_or_update(
+    @agent1 = User.create_or_update(
       login: 'ticket-notification-agent1@example.com',
       firstname: 'Notification',
       lastname: 'Agent1',
@@ -68,7 +65,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    agent2 = User.create_or_update(
+    @agent2 = User.create_or_update(
       login: 'ticket-notification-agent2@example.com',
       firstname: 'Notification',
       lastname: 'Agent2',
@@ -90,9 +87,9 @@ class TicketNotificationTest < ActiveSupport::TestCase
       created_by_id: 1
     )
 
-    # create customer
+    # create @customer
     roles = Role.where(name: 'Customer')
-    customer = User.create_or_update(
+    @customer = User.create_or_update(
       login: 'ticket-notification-customer@example.com',
       firstname: 'Notification',
       lastname: 'Customer',
@@ -110,16 +107,16 @@ class TicketNotificationTest < ActiveSupport::TestCase
 
     # create ticket in group
     ApplicationHandleInfo.current = 'scheduler.postmaster'
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some notification test 1',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
+      customer: @customer,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -129,8 +126,8 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
     assert(ticket1)
 
@@ -138,22 +135,22 @@ class TicketNotificationTest < ActiveSupport::TestCase
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
 
     # create ticket in group
     ApplicationHandleInfo.current = 'application_server'
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some notification test 2',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
+      customer: @customer,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -163,8 +160,8 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
     assert(ticket1)
 
@@ -172,25 +169,25 @@ class TicketNotificationTest < ActiveSupport::TestCase
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
   end
 
   test 'ticket notification - simple' do
 
     # create ticket in group
     ApplicationHandleInfo.current = 'application_server'
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some notification test 3',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
+      customer: @customer,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -200,8 +197,8 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
     assert(ticket1, 'ticket created - ticket notification simple')
 
@@ -209,25 +206,25 @@ class TicketNotificationTest < ActiveSupport::TestCase
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
 
     # update ticket attributes
     ticket1.title    = "#{ticket1.title} - #2"
     ticket1.priority = Ticket::Priority.lookup(name: '3 high')
-    ticket1.save
+    ticket1.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
 
     # add article to ticket
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some person',
       subject: 'some note',
@@ -235,23 +232,23 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: true,
       sender: Ticket::Article::Sender.where(name: 'Agent').first,
       type: Ticket::Article::Type.where(name: 'note').first,
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to not to agent1 but to agent2
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
-    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
+    # verify notifications to not to @agent1 but to @agent2
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
 
     # update ticket by user
-    ticket1.owner_id      = agent1.id
-    ticket1.updated_by_id = agent1.id
-    ticket1.save
-    Ticket::Article.create(
+    ticket1.owner_id      = @agent1.id
+    ticket1.updated_by_id = @agent1.id
+    ticket1.save!
+    Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some person',
       subject: 'some note',
@@ -259,30 +256,30 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: true,
       sender: Ticket::Article::Sender.where(name: 'Agent').first,
       type: Ticket::Article::Type.where(name: 'note').first,
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to not to agent1 but to agent2
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
-    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
+    # verify notifications to not to @agent1 but to @agent2
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
 
-    # create ticket with agent1 as owner
-    ticket2 = Ticket.create(
+    # create ticket with @agent1 as owner
+    ticket2 = Ticket.create!(
       title: 'some notification test 4',
       group: Group.lookup(name: 'TicketNotificationTest'),
       customer_id: 2,
-      owner_id: agent1.id,
+      owner_id: @agent1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket2.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -292,8 +289,8 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Agent').first,
       type: Ticket::Article::Type.where(name: 'phone').first,
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
 
     # execute object transaction
@@ -302,49 +299,49 @@ class TicketNotificationTest < ActiveSupport::TestCase
     assert(ticket2, 'ticket created')
 
     # verify notifications to no one
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
 
     # update ticket
     ticket2.title         = "#{ticket2.title} - #2"
-    ticket2.updated_by_id = agent1.id
+    ticket2.updated_by_id = @agent1.id
     ticket2.priority      = Ticket::Priority.lookup(name: '3 high')
-    ticket2.save
+    ticket2.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
     # verify notifications to none
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
 
     # update ticket
     ticket2.title         = "#{ticket2.title} - #3"
-    ticket2.updated_by_id = agent2.id
+    ticket2.updated_by_id = @agent2.id
     ticket2.priority      = Ticket::Priority.lookup(name: '2 normal')
-    ticket2.save
+    ticket2.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 and not to agent2
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)
+    # verify notifications to @agent1 and not to @agent2
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
 
-    # create ticket with agent2 and agent1 as owner
-    ticket3 = Ticket.create(
+    # create ticket with @agent2 and @agent1 as owner
+    ticket3 = Ticket.create!(
       title: 'some notification test 5',
       group: Group.lookup(name: 'TicketNotificationTest'),
       customer_id: 2,
-      owner_id: agent1.id,
+      owner_id: @agent1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: agent2.id,
-      created_by_id: agent2.id,
+      updated_by_id: @agent2.id,
+      created_by_id: @agent2.id,
     )
-    article_inbound = Ticket::Article.create(
+    article_inbound = Ticket::Article.create!(
       ticket_id: ticket3.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -354,8 +351,8 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Agent').first,
       type: Ticket::Article::Type.where(name: 'phone').first,
-      updated_by_id: agent2.id,
-      created_by_id: agent2.id,
+      updated_by_id: @agent2.id,
+      created_by_id: @agent2.id,
     )
 
     # execute object transaction
@@ -363,49 +360,49 @@ class TicketNotificationTest < ActiveSupport::TestCase
     Scheduler.worker(true)
     assert(ticket3, 'ticket created')
 
-    # verify notifications to agent1 and not to agent2
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)
+    # verify notifications to @agent1 and not to @agent2
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id)
 
     # update ticket
     ticket3.title         = "#{ticket3.title} - #2"
-    ticket3.updated_by_id = agent1.id
+    ticket3.updated_by_id = @agent1.id
     ticket3.priority      = Ticket::Priority.lookup(name: '3 high')
-    ticket3.save
+    ticket3.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
     # verify notifications to no one
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id)
 
     # update ticket
     ticket3.title         = "#{ticket3.title} - #3"
-    ticket3.updated_by_id = agent2.id
+    ticket3.updated_by_id = @agent2.id
     ticket3.priority      = Ticket::Priority.lookup(name: '2 normal')
-    ticket3.save
+    ticket3.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 and not to agent2
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)
+    # verify notifications to @agent1 and not to @agent2
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id)
 
     # update article / not notification should be sent
     article_inbound.internal = true
-    article_inbound.save
+    article_inbound.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications not to agent1 and not to agent2
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)
+    # verify notifications not to @agent1 and not to @agent2
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id)
 
     delete = ticket1.destroy
     assert(delete, 'ticket1 destroy')
@@ -421,16 +418,16 @@ class TicketNotificationTest < ActiveSupport::TestCase
   test 'ticket notification - no notification' do
 
     # create ticket in group
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some notification test 1 - no notification',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
+      customer: @customer,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -440,8 +437,8 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
     assert(ticket1, 'ticket created - ticket no notification')
 
@@ -449,42 +446,42 @@ class TicketNotificationTest < ActiveSupport::TestCase
     Observer::Transaction.commit(disable_notification: true)
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
 
   end
 
   test 'ticket notification - z preferences tests' do
 
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = false
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = false
-    agent1.save
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = false
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = false
+    @agent1.save!
 
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
-    agent2.save
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
+    @agent2.save!
 
     # create ticket in group
     ApplicationHandleInfo.current = 'scheduler.postmaster'
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some notification test - z preferences tests 1',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
+      customer: @customer,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -494,43 +491,43 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
 
     # update ticket attributes
     ticket1.title    = "#{ticket1.title} - #2"
     ticket1.priority = Ticket::Priority.lookup(name: '3 high')
-    ticket1.save
+    ticket1.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
 
     # create ticket in group
-    ticket2 = Ticket.create(
+    ticket2 = Ticket.create!(
       title: 'some notification test - z preferences tests 2',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
-      owner: agent1,
+      customer: @customer,
+      owner: @agent1,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket2.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -540,43 +537,43 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
 
     # update ticket attributes
     ticket2.title    = "#{ticket2.title} - #2"
     ticket2.priority = Ticket::Priority.lookup(name: '3 high')
-    ticket2.save
+    ticket2.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
 
     # create ticket in group
-    ticket3 = Ticket.create(
+    ticket3 = Ticket.create!(
       title: 'some notification test - z preferences tests 3',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
-      owner: agent2,
+      customer: @customer,
+      owner: @agent2,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket3.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -586,61 +583,61 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id)
 
     # update ticket attributes
     ticket3.title    = "#{ticket3.title} - #2"
     ticket3.priority = Ticket::Priority.lookup(name: '3 high')
-    ticket3.save
+    ticket3.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, @agent1, 'email'), ticket3.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent2, 'email'), ticket3.id)
 
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
-    agent1.preferences['notification_config']['group_ids'] = [Group.lookup(name: 'TicketNotificationTest').id.to_s]
-    agent1.save
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
+    @agent1.preferences['notification_config']['group_ids'] = [Group.lookup(name: 'TicketNotificationTest').id.to_s]
+    @agent1.save!
 
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
-    agent1.preferences['notification_config']['group_ids'] = ['-']
-    agent2.save
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
+    @agent1.preferences['notification_config']['group_ids'] = ['-']
+    @agent2.save!
 
     # create ticket in group
     ApplicationHandleInfo.current = 'scheduler.postmaster'
-    ticket4 = Ticket.create(
+    ticket4 = Ticket.create!(
       title: 'some notification test - z preferences tests 4',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
+      customer: @customer,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket4.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -650,61 +647,61 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket4, agent1, 'email'), ticket4.id)
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket4, agent2, 'email'), ticket4.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket4, @agent1, 'email'), ticket4.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket4, @agent2, 'email'), ticket4.id)
 
     # update ticket attributes
     ticket4.title    = "#{ticket4.title} - #2"
     ticket4.priority = Ticket::Priority.lookup(name: '3 high')
-    ticket4.save
+    ticket4.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket4, agent1, 'email'), ticket4.id)
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket4, agent2, 'email'), ticket4.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket4, @agent1, 'email'), ticket4.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket4, @agent2, 'email'), ticket4.id)
 
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
-    agent1.preferences['notification_config']['group_ids'] = [Group.lookup(name: 'TicketNotificationTest').id.to_s]
-    agent1.save
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
+    @agent1.preferences['notification_config']['group_ids'] = [Group.lookup(name: 'TicketNotificationTest').id.to_s]
+    @agent1.save!
 
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
-    agent2.preferences['notification_config']['group_ids'] = [99]
-    agent2.save
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
+    @agent2.preferences['notification_config']['group_ids'] = [99]
+    @agent2.save!
 
     # create ticket in group
     ApplicationHandleInfo.current = 'scheduler.postmaster'
-    ticket5 = Ticket.create(
+    ticket5 = Ticket.create!(
       title: 'some notification test - z preferences tests 5',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
+      customer: @customer,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket5.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -714,62 +711,62 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket5, agent1, 'email'), ticket5.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket5, agent2, 'email'), ticket5.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket5, @agent1, 'email'), ticket5.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket5, @agent2, 'email'), ticket5.id)
 
     # update ticket attributes
     ticket5.title    = "#{ticket5.title} - #2"
     ticket5.priority = Ticket::Priority.lookup(name: '3 high')
-    ticket5.save
+    ticket5.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket5, agent1, 'email'), ticket5.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket5, agent2, 'email'), ticket5.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket5, @agent1, 'email'), ticket5.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket5, @agent2, 'email'), ticket5.id)
 
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
-    agent1.preferences['notification_config']['group_ids'] = [999]
-    agent1.save
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
+    @agent1.preferences['notification_config']['group_ids'] = [999]
+    @agent1.save!
 
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
-    agent2.preferences['notification_config']['group_ids'] = [999]
-    agent2.save
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
+    @agent2.preferences['notification_config']['group_ids'] = [999]
+    @agent2.save!
 
     # create ticket in group
     ApplicationHandleInfo.current = 'scheduler.postmaster'
-    ticket6 = Ticket.create(
+    ticket6 = Ticket.create!(
       title: 'some notification test - z preferences tests 6',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
-      owner: agent1,
+      customer: @customer,
+      owner: @agent1,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket6.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -779,74 +776,74 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket6, agent1, 'email'), ticket6.id)
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket6, agent1, 'online'), ticket6.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, agent2, 'email'), ticket6.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, agent2, 'online'), ticket6.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket6, @agent1, 'email'), ticket6.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket6, @agent1, 'online'), ticket6.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, @agent2, 'email'), ticket6.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, @agent2, 'online'), ticket6.id)
 
     # update ticket attributes
     ticket6.title    = "#{ticket6.title} - #2"
     ticket6.priority = Ticket::Priority.lookup(name: '3 high')
-    ticket6.save
+    ticket6.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket6, agent1, 'email'), ticket6.id)
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket6, agent1, 'online'), ticket6.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, agent2, 'email'), ticket6.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, agent2, 'online'), ticket6.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket6, @agent1, 'email'), ticket6.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket6, @agent1, 'online'), ticket6.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, @agent2, 'email'), ticket6.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, @agent2, 'online'), ticket6.id)
 
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
-    agent1.preferences['notification_config']['matrix']['create']['channel']['email'] = false
-    agent1.preferences['notification_config']['matrix']['create']['channel']['online'] = true
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
-    agent1.preferences['notification_config']['matrix']['update']['channel']['email'] = false
-    agent1.preferences['notification_config']['matrix']['update']['channel']['online'] = true
-    agent1.preferences['notification_config']['group_ids'] = [999]
-    agent1.save
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
+    @agent1.preferences['notification_config']['matrix']['create']['channel']['email'] = false
+    @agent1.preferences['notification_config']['matrix']['create']['channel']['online'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
+    @agent1.preferences['notification_config']['matrix']['update']['channel']['email'] = false
+    @agent1.preferences['notification_config']['matrix']['update']['channel']['online'] = true
+    @agent1.preferences['notification_config']['group_ids'] = [999]
+    @agent1.save!
 
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
-    agent2.preferences['notification_config']['matrix']['create']['channel']['email'] = false
-    agent2.preferences['notification_config']['matrix']['create']['channel']['online'] = true
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
-    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
-    agent2.preferences['notification_config']['matrix']['update']['channel']['email'] = false
-    agent2.preferences['notification_config']['matrix']['update']['channel']['online'] = true
-    agent2.preferences['notification_config']['group_ids'] = [999]
-    agent2.save
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
+    @agent2.preferences['notification_config']['matrix']['create']['channel']['email'] = false
+    @agent2.preferences['notification_config']['matrix']['create']['channel']['online'] = true
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
+    @agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
+    @agent2.preferences['notification_config']['matrix']['update']['channel']['email'] = false
+    @agent2.preferences['notification_config']['matrix']['update']['channel']['online'] = true
+    @agent2.preferences['notification_config']['group_ids'] = [999]
+    @agent2.save!
 
     # create ticket in group
     ApplicationHandleInfo.current = 'scheduler.postmaster'
-    ticket7 = Ticket.create(
+    ticket7 = Ticket.create!(
       title: 'some notification test - z preferences tests 7',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
-      owner: agent1,
+      customer: @customer,
+      owner: @agent1,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket7.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -856,50 +853,50 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent1, 'email'), ticket7.id)
-    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket7, agent1, 'online'), ticket7.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent2, 'email'), ticket7.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent2, 'online'), ticket7.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent1, 'email'), ticket7.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket7, @agent1, 'online'), ticket7.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent2, 'email'), ticket7.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent2, 'online'), ticket7.id)
 
     # update ticket attributes
     ticket7.title    = "#{ticket7.title} - #2"
     ticket7.priority = Ticket::Priority.lookup(name: '3 high')
-    ticket7.save
+    ticket7.save!
 
     # execute object transaction
     Observer::Transaction.commit
     Scheduler.worker(true)
 
-    # verify notifications to agent1 + agent2
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent1, 'email'), ticket7.id)
-    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket7, agent1, 'online'), ticket7.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent2, 'email'), ticket7.id)
-    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent2, 'online'), ticket7.id)
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent1, 'email'), ticket7.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket7, @agent1, 'online'), ticket7.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent2, 'email'), ticket7.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, @agent2, 'online'), ticket7.id)
 
   end
 
   test 'ticket notification events' do
 
     # create ticket in group
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some notification event test 1',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
+      customer: @customer,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    Ticket::Article.create(
+    Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -909,8 +906,8 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
     assert(ticket1, 'ticket created')
 
@@ -920,7 +917,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     # update ticket attributes
     ticket1.title    = "#{ticket1.title} - #2"
     ticket1.priority = Ticket::Priority.lookup(name: '3 high')
-    ticket1.save
+    ticket1.save!
 
     list         = EventBuffer.list('transaction')
     list_objects = Observer::Transaction.get_uniq_changes(list)
@@ -934,7 +931,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     # update ticket attributes
     ticket1.title    = "#{ticket1.title} - #3"
     ticket1.priority = Ticket::Priority.lookup(name: '1 low')
-    ticket1.save
+    ticket1.save!
 
     list         = EventBuffer.list('transaction')
     list_objects = Observer::Transaction.get_uniq_changes(list)
@@ -950,16 +947,16 @@ class TicketNotificationTest < ActiveSupport::TestCase
   test 'ticket notification template' do
 
     # create ticket in group
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some notification template test 1 Bobs\'s resumé',
       group: Group.lookup(name: 'TicketNotificationTest'),
-      customer: customer,
+      customer: @customer,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
-    article = Ticket::Article.create(
+    article = Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -969,8 +966,8 @@ class TicketNotificationTest < ActiveSupport::TestCase
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer.id,
-      created_by_id: customer.id,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
     )
     assert(ticket1, 'ticket created - ticket notification template')
 
@@ -986,7 +983,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     )
 
     # check changed attributes
-    human_changes = bg.human_changes(agent2, ticket1)
+    human_changes = bg.human_changes(@agent2, ticket1)
     assert(human_changes['Priority'], 'Check if attributes translated based on ObjectManager::Attribute')
     assert(human_changes['Pending till'], 'Check if attributes translated based on ObjectManager::Attribute')
     assert_equal('1 low', human_changes['Priority'][0])
@@ -999,12 +996,12 @@ class TicketNotificationTest < ActiveSupport::TestCase
 
     # en notification
     result = NotificationFactory::Mailer.template(
-      locale: agent2.preferences[:locale],
+      locale: @agent2.preferences[:locale],
       template: 'ticket_update',
       objects: {
         ticket: ticket1,
         article: article,
-        recipient: agent2,
+        recipient: @agent2,
         changes: human_changes,
       },
     )
@@ -1018,7 +1015,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
     assert_no_match(/pending_till/, result[:body])
     assert_no_match(/i18n/, result[:body])
 
-    human_changes = bg.human_changes(agent1, ticket1)
+    human_changes = bg.human_changes(@agent1, ticket1)
     assert(human_changes['Priority'], 'Check if attributes translated based on ObjectManager::Attribute')
     assert(human_changes['Pending till'], 'Check if attributes translated based on ObjectManager::Attribute')
     assert_equal('1 niedrig', human_changes['Priority'][0])
@@ -1031,12 +1028,12 @@ class TicketNotificationTest < ActiveSupport::TestCase
 
     # de notification
     result = NotificationFactory::Mailer.template(
-      locale: agent1.preferences[:locale],
+      locale: @agent1.preferences[:locale],
       template: 'ticket_update',
       objects: {
         ticket: ticket1,
         article: article,
-        recipient: agent1,
+        recipient: @agent1,
         changes: human_changes,
       },
     )
@@ -1059,11 +1056,11 @@ class TicketNotificationTest < ActiveSupport::TestCase
         title: ['some notification template test old 1', 'some notification template test 1 #2'],
         priority_id: [2, 3],
       },
-      user_id: customer.id,
+      user_id: @customer.id,
     )
 
     # check changed attributes
-    human_changes = bg.human_changes(agent1, ticket1)
+    human_changes = bg.human_changes(@agent1, ticket1)
     assert(human_changes['Title'], 'Check if attributes translated based on ObjectManager::Attribute')
     assert(human_changes['Priority'], 'Check if attributes translated based on ObjectManager::Attribute')
     assert_equal('2 normal', human_changes['Priority'][0])
@@ -1076,12 +1073,12 @@ class TicketNotificationTest < ActiveSupport::TestCase
 
     # de notification
     result = NotificationFactory::Mailer.template(
-      locale: agent1.preferences[:locale],
+      locale: @agent1.preferences[:locale],
       template: 'ticket_update',
       objects: {
         ticket: ticket1,
         article: article,
-        recipient: agent1,
+        recipient: @agent1,
         changes: human_changes,
       }
     )
@@ -1097,16 +1094,16 @@ class TicketNotificationTest < ActiveSupport::TestCase
     assert_match(/2 normal/, result[:body])
     assert_match(/aktualisier/, result[:body])
 
-    human_changes = bg.human_changes(agent2, ticket1)
+    human_changes = bg.human_changes(@agent2, ticket1)
 
     # en notification
     result = NotificationFactory::Mailer.template(
-      locale: agent2.preferences[:locale],
+      locale: @agent2.preferences[:locale],
       template: 'ticket_update',
       objects: {
         ticket: ticket1,
         article: article,
-        recipient: agent2,
+        recipient: @agent2,
         changes: human_changes,
       }
     )
@@ -1126,8 +1123,4 @@ class TicketNotificationTest < ActiveSupport::TestCase
 
   end
 
-  test 'zzz - cleanup' do
-    Trigger.destroy_all
-  end
-
 end
diff --git a/test/unit/ticket_overview_test.rb b/test/unit/ticket_overview_test.rb
index 555ebf023..8c1acc94d 100644
--- a/test/unit/ticket_overview_test.rb
+++ b/test/unit/ticket_overview_test.rb
@@ -2,31 +2,16 @@
 require 'test_helper'
 
 class TicketOverviewTest < ActiveSupport::TestCase
-  agent1 = nil
-  agent2 = nil
-  organization_id = nil
-  customer1 = nil
-  customer2 = nil
-  customer3 = nil
-  overview1 = nil
-  overview2 = nil
-  overview3 = nil
-  overview4 = nil
-  overview5 = nil
-  overview6 = nil
-  overview7 = nil
-  overview8 = nil
-  test 'aaa - setup' do
 
-    # create base
+  setup do
     group = Group.create_or_update(
       name: 'OverviewTest',
       updated_at: '2015-02-05 16:37:00',
       updated_by_id: 1,
       created_by_id: 1,
     )
-    roles  = Role.where(name: 'Agent')
-    agent1 = User.create_or_update(
+    roles = Role.where(name: 'Agent')
+    @agent1 = User.create_or_update(
       login: 'ticket-overview-agent1@example.com',
       firstname: 'Overview',
       lastname: 'Agent1',
@@ -39,7 +24,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    agent2 = User.create_or_update(
+    @agent2 = User.create_or_update(
       login: 'ticket-overview-agent2@example.com',
       firstname: 'Overview',
       lastname: 'Agent2',
@@ -59,7 +44,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    customer1 = User.create_or_update(
+    @customer1 = User.create_or_update(
       login: 'ticket-overview-customer1@example.com',
       firstname: 'Overview',
       lastname: 'Customer1',
@@ -72,7 +57,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    customer2 = User.create_or_update(
+    @customer2 = User.create_or_update(
       login: 'ticket-overview-customer2@example.com',
       firstname: 'Overview',
       lastname: 'Customer2',
@@ -85,7 +70,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    customer3 = User.create_or_update(
+    @customer3 = User.create_or_update(
       login: 'ticket-overview-customer3@example.com',
       firstname: 'Overview',
       lastname: 'Customer3',
@@ -101,7 +86,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     Overview.destroy_all
     UserInfo.current_user_id = 1
     overview_role = Role.find_by(name: 'Agent')
-    overview1 = Overview.create_or_update(
+    @overview1 = Overview.create_or_update(
       name: 'My assigned Tickets',
       link: 'my_assigned',
       prio: 1000,
@@ -109,7 +94,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       condition: {
         'ticket.state_id' => {
           operator: 'is',
-          value: [ 1, 2, 3, 7 ],
+          value: [1, 2, 3, 7],
         },
         'ticket.owner_id' => {
           operator: 'is',
@@ -128,7 +113,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       },
     )
 
-    overview2 = Overview.create_or_update(
+    @overview2 = Overview.create_or_update(
       name: 'Unassigned & Open',
       link: 'all_unassigned',
       prio: 1010,
@@ -154,16 +139,16 @@ class TicketOverviewTest < ActiveSupport::TestCase
         view_mode_default: 's',
       },
     )
-    overview3 = Overview.create_or_update(
+    @overview3 = Overview.create_or_update(
       name: 'My Tickets 2',
       link: 'my_tickets_2',
       prio: 1020,
       role_ids: [overview_role.id],
-      user_ids: [agent2.id],
+      user_ids: [@agent2.id],
       condition: {
         'ticket.state_id' => {
           operator: 'is',
-          value: [ 1, 2, 3, 7 ],
+          value: [1, 2, 3, 7],
         },
         'ticket.owner_id' => {
           operator: 'is',
@@ -181,12 +166,12 @@ class TicketOverviewTest < ActiveSupport::TestCase
         view_mode_default: 's',
       },
     )
-    overview4 = Overview.create_or_update(
+    @overview4 = Overview.create_or_update(
       name: 'My Tickets only with Note',
       link: 'my_tickets_onyl_with_note',
       prio: 1030,
       role_ids: [overview_role.id],
-      user_ids: [agent1.id],
+      user_ids: [@agent1.id],
       condition: {
         'article.type_id' => {
           operator: 'is',
@@ -210,7 +195,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     )
 
     overview_role = Role.find_by(name: 'Customer')
-    overview5 = Overview.create_or_update(
+    @overview5 = Overview.create_or_update(
       name: 'My Tickets',
       link: 'my_tickets',
       prio: 1100,
@@ -218,7 +203,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       condition: {
         'ticket.state_id' => {
           operator: 'is',
-          value: [ 1, 2, 3, 4, 6, 7 ],
+          value: [1, 2, 3, 4, 6, 7],
         },
         'ticket.customer_id' => {
           operator: 'is',
@@ -236,7 +221,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
         view_mode_default: 's',
       },
     )
-    overview6 = Overview.create_or_update(
+    @overview6 = Overview.create_or_update(
       name: 'My Organization Tickets',
       link: 'my_organization_tickets',
       prio: 1200,
@@ -245,7 +230,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       condition: {
         'ticket.state_id' => {
           operator: 'is',
-          value: [ 1, 2, 3, 4, 6, 7 ],
+          value: [1, 2, 3, 4, 6, 7],
         },
         'ticket.organization_id' => {
           operator: 'is',
@@ -263,17 +248,17 @@ class TicketOverviewTest < ActiveSupport::TestCase
         view_mode_default: 's',
       },
     )
-    overview7 = Overview.create_or_update(
+    @overview7 = Overview.create_or_update(
       name: 'My Organization Tickets (open)',
       link: 'my_organization_tickets_open',
       prio: 1200,
       role_ids: [overview_role.id],
-      user_ids: [customer2.id],
+      user_ids: [@customer2.id],
       organization_shared: true,
       condition: {
         'ticket.state_id' => {
           operator: 'is',
-          value: [ 1, 2, 3 ],
+          value: [1, 2, 3],
         },
         'ticket.organization_id' => {
           operator: 'is',
@@ -293,7 +278,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     )
 
     overview_role = Role.find_by(name: 'Admin')
-    overview8 = Overview.create_or_update(
+    @overview8 = Overview.create_or_update(
       name: 'Not Shown Admin',
       link: 'not_shown_admin',
       prio: 9900,
@@ -301,7 +286,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       condition: {
         'ticket.state_id' => {
           operator: 'is',
-          value: [ 1, 2, 3 ],
+          value: [1, 2, 3],
         },
       },
       order: {
@@ -320,7 +305,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
   test 'bbb overiview index' do
 
     result = Ticket::Overviews.all(
-      current_user: agent1,
+      current_user: @agent1,
     )
     assert_equal(3, result.count)
     assert_equal('My assigned Tickets', result[0].name)
@@ -328,7 +313,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal('My Tickets only with Note', result[2].name)
 
     result = Ticket::Overviews.all(
-      current_user: agent2,
+      current_user: @agent2,
     )
     assert_equal(3, result.count)
     assert_equal('My assigned Tickets', result[0].name)
@@ -336,14 +321,14 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal('My Tickets 2', result[2].name)
 
     result = Ticket::Overviews.all(
-      current_user: customer1,
+      current_user: @customer1,
     )
     assert_equal(2, result.count)
     assert_equal('My Tickets', result[0].name)
     assert_equal('My Organization Tickets', result[1].name)
 
     result = Ticket::Overviews.all(
-      current_user: customer2,
+      current_user: @customer2,
     )
     assert_equal(3, result.count)
     assert_equal('My Tickets', result[0].name)
@@ -351,7 +336,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal('My Organization Tickets (open)', result[2].name)
 
     result = Ticket::Overviews.all(
-      current_user: customer3,
+      current_user: @customer3,
     )
     assert_equal(1, result.count)
     assert_equal('My Tickets', result[0].name)
@@ -362,7 +347,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
 
     Ticket.destroy_all
 
-    result = Ticket::Overviews.index(agent1)
+    result = Ticket::Overviews.index(@agent1)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
@@ -379,7 +364,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert(result[2][:tickets].empty?)
     assert_equal(result[2][:count], 0)
 
-    result = Ticket::Overviews.index(agent2)
+    result = Ticket::Overviews.index(@agent2)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
@@ -395,7 +380,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal(result[2][:tickets].class, Array)
     assert(result[2][:tickets].empty?)
 
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'overview test 1',
       group: Group.lookup(name: 'OverviewTest'),
       customer_id: 2,
@@ -404,7 +389,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    article1 = Ticket::Article.create(
+    article1 = Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -418,7 +403,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
 
-    result = Ticket::Overviews.index(agent1)
+    result = Ticket::Overviews.index(@agent1)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
@@ -436,7 +421,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert(result[2][:tickets].empty?)
     assert_equal(result[2][:count], 0)
 
-    result = Ticket::Overviews.index(agent2)
+    result = Ticket::Overviews.index(@agent2)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
@@ -453,7 +438,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert(result[2][:tickets].empty?)
 
     travel 1.second # because of mysql millitime issues
-    ticket2 = Ticket.create(
+    ticket2 = Ticket.create!(
       title: 'overview test 2',
       group: Group.lookup(name: 'OverviewTest'),
       customer_id: 2,
@@ -462,7 +447,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    article2 = Ticket::Article.create(
+    article2 = Ticket::Article.create!(
       ticket_id: ticket2.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -476,7 +461,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
 
-    result = Ticket::Overviews.index(agent1)
+    result = Ticket::Overviews.index(@agent1)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
@@ -495,7 +480,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert(result[2][:tickets].empty?)
     assert_equal(result[2][:count], 0)
 
-    result = Ticket::Overviews.index(agent2)
+    result = Ticket::Overviews.index(@agent2)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
@@ -511,10 +496,10 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal(result[2][:tickets].class, Array)
     assert(result[2][:tickets].empty?)
 
-    ticket2.owner_id = agent1.id
+    ticket2.owner_id = @agent1.id
     ticket2.save!
 
-    result = Ticket::Overviews.index(agent1)
+    result = Ticket::Overviews.index(@agent1)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:tickets].class, Array)
@@ -533,7 +518,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal(result[2][:tickets][0][:id], ticket2.id)
     assert_equal(result[2][:count], 1)
 
-    result = Ticket::Overviews.index(agent2)
+    result = Ticket::Overviews.index(@agent2)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
@@ -550,7 +535,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert(result[2][:tickets].empty?)
 
     travel 1.second # because of mysql millitime issues
-    ticket3 = Ticket.create(
+    ticket3 = Ticket.create!(
       title: 'overview test 3',
       group: Group.lookup(name: 'OverviewTest'),
       customer_id: 2,
@@ -559,7 +544,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    article3 = Ticket::Article.create(
+    article3 = Ticket::Article.create!(
       ticket_id: ticket3.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -574,15 +559,15 @@ class TicketOverviewTest < ActiveSupport::TestCase
     )
     travel_back
 
-    result = Ticket::Overviews.index(agent1)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent1)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:tickets].class, Array)
     assert_equal(result[0][:tickets][0][:id], ticket2.id)
     assert_equal(result[0][:count], 1)
     assert_equal(result[0][:tickets].class, Array)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
@@ -590,47 +575,47 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal(result[1][:tickets][0][:id], ticket1.id)
     assert_equal(result[1][:tickets][1][:id], ticket3.id)
     assert_equal(result[1][:count], 2)
-    assert_equal(result[2][:overview][:id], overview4.id)
+    assert_equal(result[2][:overview][:id], @overview4.id)
     assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
     assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
     assert_equal(result[2][:tickets].class, Array)
     assert_equal(result[2][:tickets][0][:id], ticket2.id)
     assert_equal(result[2][:count], 1)
 
-    result = Ticket::Overviews.index(agent2)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent2)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
     assert_equal(result[0][:tickets].class, Array)
     assert(result[0][:tickets].empty?)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
     assert(result[1][:tickets].empty?)
     assert_equal(result[1][:count], 0)
-    assert_equal(result[2][:overview][:id], overview3.id)
+    assert_equal(result[2][:overview][:id], @overview3.id)
     assert_equal(result[2][:overview][:name], 'My Tickets 2')
     assert_equal(result[2][:overview][:view], 'my_tickets_2')
     assert_equal(result[2][:tickets].class, Array)
     assert(result[2][:tickets].empty?)
 
-    overview2.order = {
+    @overview2.order = {
       by: 'created_at',
       direction: 'DESC',
     }
-    overview2.save!
+    @overview2.save!
 
-    result = Ticket::Overviews.index(agent1)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent1)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:tickets].class, Array)
     assert_equal(result[0][:tickets][0][:id], ticket2.id)
     assert_equal(result[0][:count], 1)
     assert_equal(result[0][:tickets].class, Array)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
@@ -638,47 +623,47 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal(result[1][:tickets][0][:id], ticket3.id)
     assert_equal(result[1][:tickets][1][:id], ticket1.id)
     assert_equal(result[1][:count], 2)
-    assert_equal(result[2][:overview][:id], overview4.id)
+    assert_equal(result[2][:overview][:id], @overview4.id)
     assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
     assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
     assert_equal(result[2][:tickets].class, Array)
     assert_equal(result[2][:tickets][0][:id], ticket2.id)
     assert_equal(result[2][:count], 1)
 
-    result = Ticket::Overviews.index(agent2)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent2)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
     assert_equal(result[0][:tickets].class, Array)
     assert(result[0][:tickets].empty?)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
     assert(result[1][:tickets].empty?)
     assert_equal(result[1][:count], 0)
-    assert_equal(result[2][:overview][:id], overview3.id)
+    assert_equal(result[2][:overview][:id], @overview3.id)
     assert_equal(result[2][:overview][:name], 'My Tickets 2')
     assert_equal(result[2][:overview][:view], 'my_tickets_2')
     assert_equal(result[2][:tickets].class, Array)
     assert(result[2][:tickets].empty?)
 
-    overview2.order = {
+    @overview2.order = {
       by: 'priority_id',
       direction: 'DESC',
     }
-    overview2.save!
+    @overview2.save!
 
-    result = Ticket::Overviews.index(agent1)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent1)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:tickets].class, Array)
     assert_equal(result[0][:tickets][0][:id], ticket2.id)
     assert_equal(result[0][:count], 1)
     assert_equal(result[0][:tickets].class, Array)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
@@ -686,47 +671,47 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal(result[1][:tickets][0][:id], ticket1.id)
     assert_equal(result[1][:tickets][1][:id], ticket3.id)
     assert_equal(result[1][:count], 2)
-    assert_equal(result[2][:overview][:id], overview4.id)
+    assert_equal(result[2][:overview][:id], @overview4.id)
     assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
     assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
     assert_equal(result[2][:tickets].class, Array)
     assert_equal(result[2][:tickets][0][:id], ticket2.id)
     assert_equal(result[2][:count], 1)
 
-    result = Ticket::Overviews.index(agent2)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent2)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
     assert_equal(result[0][:tickets].class, Array)
     assert(result[0][:tickets].empty?)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
     assert(result[1][:tickets].empty?)
     assert_equal(result[1][:count], 0)
-    assert_equal(result[2][:overview][:id], overview3.id)
+    assert_equal(result[2][:overview][:id], @overview3.id)
     assert_equal(result[2][:overview][:name], 'My Tickets 2')
     assert_equal(result[2][:overview][:view], 'my_tickets_2')
     assert_equal(result[2][:tickets].class, Array)
     assert(result[2][:tickets].empty?)
 
-    overview2.order = {
+    @overview2.order = {
       by: 'priority_id',
       direction: 'ASC',
     }
-    overview2.save!
+    @overview2.save!
 
-    result = Ticket::Overviews.index(agent1)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent1)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:tickets].class, Array)
     assert_equal(result[0][:tickets][0][:id], ticket2.id)
     assert_equal(result[0][:count], 1)
     assert_equal(result[0][:tickets].class, Array)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
@@ -734,47 +719,47 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal(result[1][:tickets][0][:id], ticket3.id)
     assert_equal(result[1][:tickets][1][:id], ticket1.id)
     assert_equal(result[1][:count], 2)
-    assert_equal(result[2][:overview][:id], overview4.id)
+    assert_equal(result[2][:overview][:id], @overview4.id)
     assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
     assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
     assert_equal(result[2][:tickets].class, Array)
     assert_equal(result[2][:tickets][0][:id], ticket2.id)
     assert_equal(result[2][:count], 1)
 
-    result = Ticket::Overviews.index(agent2)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent2)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
     assert_equal(result[0][:tickets].class, Array)
     assert(result[0][:tickets].empty?)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
     assert(result[1][:tickets].empty?)
     assert_equal(result[1][:count], 0)
-    assert_equal(result[2][:overview][:id], overview3.id)
+    assert_equal(result[2][:overview][:id], @overview3.id)
     assert_equal(result[2][:overview][:name], 'My Tickets 2')
     assert_equal(result[2][:overview][:view], 'my_tickets_2')
     assert_equal(result[2][:tickets].class, Array)
     assert(result[2][:tickets].empty?)
 
-    overview2.order = {
+    @overview2.order = {
       by: 'priority',
       direction: 'DESC',
     }
-    overview2.save!
+    @overview2.save!
 
-    result = Ticket::Overviews.index(agent1)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent1)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:tickets].class, Array)
     assert_equal(result[0][:tickets][0][:id], ticket2.id)
     assert_equal(result[0][:count], 1)
     assert_equal(result[0][:tickets].class, Array)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
@@ -782,47 +767,47 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal(result[1][:tickets][0][:id], ticket1.id)
     assert_equal(result[1][:tickets][1][:id], ticket3.id)
     assert_equal(result[1][:count], 2)
-    assert_equal(result[2][:overview][:id], overview4.id)
+    assert_equal(result[2][:overview][:id], @overview4.id)
     assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
     assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
     assert_equal(result[2][:tickets].class, Array)
     assert_equal(result[2][:tickets][0][:id], ticket2.id)
     assert_equal(result[2][:count], 1)
 
-    result = Ticket::Overviews.index(agent2)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent2)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
     assert_equal(result[0][:tickets].class, Array)
     assert(result[0][:tickets].empty?)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
     assert(result[1][:tickets].empty?)
     assert_equal(result[1][:count], 0)
-    assert_equal(result[2][:overview][:id], overview3.id)
+    assert_equal(result[2][:overview][:id], @overview3.id)
     assert_equal(result[2][:overview][:name], 'My Tickets 2')
     assert_equal(result[2][:overview][:view], 'my_tickets_2')
     assert_equal(result[2][:tickets].class, Array)
     assert(result[2][:tickets].empty?)
 
-    overview2.order = {
+    @overview2.order = {
       by: 'priority',
       direction: 'ASC',
     }
-    overview2.save!
+    @overview2.save!
 
-    result = Ticket::Overviews.index(agent1)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent1)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:tickets].class, Array)
     assert_equal(result[0][:tickets][0][:id], ticket2.id)
     assert_equal(result[0][:count], 1)
     assert_equal(result[0][:tickets].class, Array)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
@@ -830,27 +815,27 @@ class TicketOverviewTest < ActiveSupport::TestCase
     assert_equal(result[1][:tickets][0][:id], ticket3.id)
     assert_equal(result[1][:tickets][1][:id], ticket1.id)
     assert_equal(result[1][:count], 2)
-    assert_equal(result[2][:overview][:id], overview4.id)
+    assert_equal(result[2][:overview][:id], @overview4.id)
     assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
     assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
     assert_equal(result[2][:tickets].class, Array)
     assert_equal(result[2][:tickets][0][:id], ticket2.id)
     assert_equal(result[2][:count], 1)
 
-    result = Ticket::Overviews.index(agent2)
-    assert_equal(result[0][:overview][:id], overview1.id)
+    result = Ticket::Overviews.index(@agent2)
+    assert_equal(result[0][:overview][:id], @overview1.id)
     assert_equal(result[0][:overview][:name], 'My assigned Tickets')
     assert_equal(result[0][:overview][:view], 'my_assigned')
     assert_equal(result[0][:count], 0)
     assert_equal(result[0][:tickets].class, Array)
     assert(result[0][:tickets].empty?)
-    assert_equal(result[1][:overview][:id], overview2.id)
+    assert_equal(result[1][:overview][:id], @overview2.id)
     assert_equal(result[1][:overview][:name], 'Unassigned & Open')
     assert_equal(result[1][:overview][:view], 'all_unassigned')
     assert_equal(result[1][:tickets].class, Array)
     assert(result[1][:tickets].empty?)
     assert_equal(result[1][:count], 0)
-    assert_equal(result[2][:overview][:id], overview3.id)
+    assert_equal(result[2][:overview][:id], @overview3.id)
     assert_equal(result[2][:overview][:name], 'My Tickets 2')
     assert_equal(result[2][:overview][:view], 'my_tickets_2')
     assert_equal(result[2][:tickets].class, Array)
diff --git a/test/unit/ticket_ref_object_touch_test.rb b/test/unit/ticket_ref_object_touch_test.rb
index 657d091cf..77bb2ed6c 100644
--- a/test/unit/ticket_ref_object_touch_test.rb
+++ b/test/unit/ticket_ref_object_touch_test.rb
@@ -2,16 +2,11 @@
 require 'test_helper'
 
 class TicketRefObjectTouchTest < ActiveSupport::TestCase
-  agent1 = nil
-  organization1 = nil
-  customer1 = nil
-  customer2 = nil
-  test 'aaa - setup' do
 
-    # create base
+  setup do
     groups = Group.where(name: 'Users')
     roles  = Role.where(name: 'Agent')
-    agent1 = User.create_or_update(
+    @agent1 = User.create_or_update(
       login: 'ticket-ref-object-update-agent1@example.com',
       firstname: 'Notification',
       lastname: 'Agent1',
@@ -25,26 +20,26 @@ class TicketRefObjectTouchTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
     roles = Role.where(name: 'Customer')
-    organization1 = Organization.create_if_not_exists(
+    @organization1 = Organization.create_if_not_exists(
       name: 'Ref Object Update Org',
       updated_at: '2015-02-05 16:37:00',
       updated_by_id: 1,
       created_by_id: 1,
     )
-    customer1 = User.create_or_update(
+    @customer1 = User.create_or_update(
       login: 'ticket-ref-object-update-customer1@example.com',
       firstname: 'Notification',
       lastname: 'Customer1',
       email: 'ticket-ref-object-update-customer1@example.com',
       password: 'customerpw',
       active: true,
-      organization_id: organization1.id,
+      organization_id: @organization1.id,
       roles: roles,
       updated_at: '2015-02-05 16:37:00',
       updated_by_id: 1,
       created_by_id: 1,
     )
-    customer2 = User.create_or_update(
+    @customer2 = User.create_or_update(
       login: 'ticket-ref-object-update-customer2@example.com',
       firstname: 'Notification',
       lastname: 'Customer2',
@@ -64,27 +59,27 @@ class TicketRefObjectTouchTest < ActiveSupport::TestCase
     ticket = Ticket.create(
       title: "some title1\n äöüß",
       group: Group.lookup(name: 'Users'),
-      customer_id: customer1.id,
-      owner_id: agent1.id,
+      customer_id: @customer1.id,
+      owner_id: @agent1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       updated_by_id: 1,
       created_by_id: 1,
     )
     assert(ticket, 'ticket created')
-    assert_equal(ticket.customer.id, customer1.id)
-    assert_equal(ticket.organization.id, organization1.id)
+    assert_equal(ticket.customer.id, @customer1.id)
+    assert_equal(ticket.organization.id, @organization1.id)
 
     # check if customer and organization has been touched
-    customer1 = User.find(customer1.id)
-    if customer1.updated_at > 3.seconds.ago
+    @customer1 = User.find(@customer1.id)
+    if @customer1.updated_at > 3.seconds.ago
       assert(true, 'customer1.updated_at has been updated')
     else
       assert(false, 'customer1.updated_at has not been updated')
     end
 
-    organization1 = Organization.find(organization1.id)
-    if organization1.updated_at > 3.seconds.ago
+    @organization1 = Organization.find(@organization1.id)
+    if @organization1.updated_at > 3.seconds.ago
       assert(true, 'organization1.updated_at has been updated')
     else
       assert(false, 'organization1.updated_at has not been updated')
@@ -96,15 +91,15 @@ class TicketRefObjectTouchTest < ActiveSupport::TestCase
     assert(delete, 'ticket destroy')
 
     # check if customer and organization has been touched
-    customer1 = User.find(customer1.id)
-    if customer1.updated_at > 3.seconds.ago
+    @customer1.reload
+    if @customer1.updated_at > 3.seconds.ago
       assert(true, 'customer1.updated_at has been updated')
     else
       assert(false, 'customer1.updated_at has not been updated')
     end
 
-    organization1 = Organization.find(organization1.id)
-    if organization1.updated_at > 3.seconds.ago
+    @organization1.reload
+    if @organization1.updated_at > 3.seconds.ago
       assert(true, 'organization1.updated_at has been updated')
     else
       assert(false, 'organization1.updated_at has not been updated')
@@ -118,27 +113,27 @@ class TicketRefObjectTouchTest < ActiveSupport::TestCase
     ticket = Ticket.create(
       title: "some title2\n äöüß",
       group: Group.lookup(name: 'Users'),
-      customer_id: customer2.id,
-      owner_id: agent1.id,
+      customer_id: @customer2.id,
+      owner_id: @agent1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       updated_by_id: 1,
       created_by_id: 1,
     )
     assert(ticket, 'ticket created')
-    assert_equal(ticket.customer.id, customer2.id)
+    assert_equal(ticket.customer.id, @customer2.id)
     assert_nil(ticket.organization)
 
     # check if customer and organization has been touched
-    customer2 = User.find(customer2.id)
-    if customer2.updated_at > 3.seconds.ago
+    @customer2.reload
+    if @customer2.updated_at > 3.seconds.ago
       assert(true, 'customer2.updated_at has been updated')
     else
       assert(false, 'customer2.updated_at has not been updated')
     end
 
-    organization1 = Organization.find(organization1.id)
-    if organization1.updated_at > 3.seconds.ago
+    @organization1.reload
+    if @organization1.updated_at > 3.seconds.ago
       assert(false, 'organization1.updated_at has been updated')
     else
       assert(true, 'organization1.updated_at has not been updated')
@@ -150,15 +145,15 @@ class TicketRefObjectTouchTest < ActiveSupport::TestCase
     assert(delete, 'ticket destroy')
 
     # check if customer and organization has been touched
-    customer2 = User.find(customer2.id)
-    if customer2.updated_at > 3.seconds.ago
+    @customer2.reload
+    if @customer2.updated_at > 3.seconds.ago
       assert(true, 'customer2.updated_at has been updated')
     else
       assert(false, 'customer2.updated_at has not been updated')
     end
 
-    organization1 = Organization.find(organization1.id)
-    if organization1.updated_at > 3.seconds.ago
+    @organization1.reload
+    if @organization1.updated_at > 3.seconds.ago
       assert(false, 'organization1.updated_at has been updated')
     else
       assert(true, 'organization1.updated_at has not been updated')
diff --git a/test/unit/ticket_selector_test.rb b/test/unit/ticket_selector_test.rb
index bece536c7..374172b09 100644
--- a/test/unit/ticket_selector_test.rb
+++ b/test/unit/ticket_selector_test.rb
@@ -2,24 +2,16 @@
 require 'test_helper'
 
 class TicketSelectorTest < ActiveSupport::TestCase
-  agent1        = nil
-  agent2        = nil
-  group         = nil
-  organization1 = nil
-  customer1     = nil
-  customer2     = nil
 
-  test 'aaa - setup' do
-
-    # create base
-    group = Group.create_or_update(
+  setup do
+    @group = Group.create_or_update(
       name: 'SelectorTest',
       updated_at: '2015-02-05 16:37:00',
       updated_by_id: 1,
       created_by_id: 1,
     )
-    roles  = Role.where(name: 'Agent')
-    agent1 = User.create_or_update(
+    roles = Role.where(name: 'Agent')
+    @agent1 = User.create_or_update(
       login: 'ticket-selector-agent1@example.com',
       firstname: 'Notification',
       lastname: 'Agent1',
@@ -27,12 +19,12 @@ class TicketSelectorTest < ActiveSupport::TestCase
       password: 'agentpw',
       active: true,
       roles: roles,
-      groups: [group],
+      groups: [@group],
       updated_at: '2015-02-05 16:37:00',
       updated_by_id: 1,
       created_by_id: 1,
     )
-    agent2 = User.create_or_update(
+    @agent2 = User.create_or_update(
       login: 'ticket-selector-agent2@example.com',
       firstname: 'Notification',
       lastname: 'Agent2',
@@ -40,32 +32,31 @@ class TicketSelectorTest < ActiveSupport::TestCase
       password: 'agentpw',
       active: true,
       roles: roles,
-      #groups: groups,
       updated_at: '2015-02-05 16:38:00',
       updated_by_id: 1,
       created_by_id: 1,
     )
     roles = Role.where(name: 'Customer')
-    organization1 = Organization.create_if_not_exists(
+    @organization1 = Organization.create_if_not_exists(
       name: 'Selector Org',
       updated_at: '2015-02-05 16:37:00',
       updated_by_id: 1,
       created_by_id: 1,
     )
-    customer1 = User.create_or_update(
+    @customer1 = User.create_or_update(
       login: 'ticket-selector-customer1@example.com',
       firstname: 'Notification',
       lastname: 'Customer1',
       email: 'ticket-selector-customer1@example.com',
       password: 'customerpw',
       active: true,
-      organization_id: organization1.id,
+      organization_id: @organization1.id,
       roles: roles,
       updated_at: '2015-02-05 16:37:00',
       updated_by_id: 1,
       created_by_id: 1,
     )
-    customer2 = User.create_or_update(
+    @customer2 = User.create_or_update(
       login: 'ticket-selector-customer2@example.com',
       firstname: 'Notification',
       lastname: 'Customer2',
@@ -79,7 +70,7 @@ class TicketSelectorTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
 
-    Ticket.where(group_id: group.id).destroy_all
+    Ticket.where(group_id: @group.id).destroy_all
   end
 
   test 'ticket create' do
@@ -88,9 +79,9 @@ class TicketSelectorTest < ActiveSupport::TestCase
 
     ticket1 = Ticket.create!(
       title: 'some title1',
-      group: group,
-      customer_id: customer1.id,
-      owner_id: agent1.id,
+      group: @group,
+      customer_id: @customer1.id,
+      owner_id: @agent1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       created_at: '2015-02-05 16:37:00',
@@ -99,14 +90,14 @@ class TicketSelectorTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
     assert(ticket1, 'ticket created')
-    assert_equal(ticket1.customer.id, customer1.id)
-    assert_equal(ticket1.organization.id, organization1.id)
+    assert_equal(ticket1.customer.id, @customer1.id)
+    assert_equal(ticket1.organization.id, @organization1.id)
     travel 1.second
 
     ticket2 = Ticket.create!(
       title: 'some title2',
-      group: group,
-      customer_id: customer2.id,
+      group: @group,
+      customer_id: @customer2.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       created_at: '2015-02-05 16:37:00',
@@ -115,14 +106,14 @@ class TicketSelectorTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
     assert(ticket2, 'ticket created')
-    assert_equal(ticket2.customer.id, customer2.id)
+    assert_equal(ticket2.customer.id, @customer2.id)
     assert_nil(ticket2.organization_id)
     travel 1.second
 
     ticket3 = Ticket.create!(
       title: 'some title3',
-      group: group,
-      customer_id: customer2.id,
+      group: @group,
+      customer_id: @customer2.id,
       state: Ticket::State.lookup(name: 'open'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       created_at: '2015-02-05 16:37:00',
@@ -132,7 +123,7 @@ class TicketSelectorTest < ActiveSupport::TestCase
     )
     ticket3.update_columns(escalation_at: '2015-02-06 10:00:00')
     assert(ticket3, 'ticket created')
-    assert_equal(ticket3.customer.id, customer2.id)
+    assert_equal(ticket3.customer.id, @customer2.id)
     assert_nil(ticket3.organization_id)
     travel 1.second
 
@@ -143,23 +134,23 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: [99],
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
     # search matching with empty value / missing key
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.state_id' => {
         operator: 'is',
@@ -169,23 +160,23 @@ class TicketSelectorTest < ActiveSupport::TestCase
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_nil(ticket_count)
 
     # search matching with empty value []
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.state_id' => {
         operator: 'is',
@@ -196,23 +187,23 @@ class TicketSelectorTest < ActiveSupport::TestCase
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_nil(ticket_count)
 
     # search matching with empty value ''
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.state_id' => {
         operator: 'is',
@@ -223,23 +214,23 @@ class TicketSelectorTest < ActiveSupport::TestCase
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_nil(ticket_count)
 
     # search matching
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.state_id' => {
         operator: 'is',
@@ -250,22 +241,22 @@ class TicketSelectorTest < ActiveSupport::TestCase
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_equal(ticket_count, 2)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 2)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 1)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.state_id' => {
         operator: 'is not',
@@ -275,16 +266,16 @@ class TicketSelectorTest < ActiveSupport::TestCase
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_equal(ticket_count, 2)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 2)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 1)
 
     condition = {
@@ -296,111 +287,111 @@ class TicketSelectorTest < ActiveSupport::TestCase
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 1)
 
     # search - created_at
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.created_at' => {
         operator: 'after (absolute)', # before (absolute)
         value: '2015-02-05T16:00:00.000Z',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.created_at' => {
         operator: 'after (absolute)', # before (absolute)
         value: '2015-02-05T18:00:00.000Z',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.created_at' => {
         operator: 'before (absolute)',
         value: '2015-02-05T18:00:00.000Z',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.created_at' => {
         operator: 'before (absolute)',
         value: '2015-02-05T16:00:00.000Z',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.created_at' => {
         operator: 'before (relative)',
@@ -408,22 +399,22 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: '10',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.created_at' => {
         operator: 'within next (relative)',
@@ -431,22 +422,22 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: '10',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.created_at' => {
         operator: 'within last (relative)',
@@ -454,111 +445,111 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: '10',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     # search - updated_at
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.updated_at' => {
         operator: 'before (absolute)',
         value: (Time.zone.now + 1.day).iso8601,
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.updated_at' => {
         operator: 'before (absolute)',
         value: (Time.zone.now - 1.day).iso8601,
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.updated_at' => {
         operator: 'after (absolute)',
         value: (Time.zone.now + 1.day).iso8601,
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.updated_at' => {
         operator: 'after (absolute)',
         value: (Time.zone.now - 1.day).iso8601,
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.updated_at' => {
         operator: 'before (relative)',
@@ -566,22 +557,22 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: '10',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.updated_at' => {
         operator: 'within next (relative)',
@@ -589,22 +580,22 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: '10',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.updated_at' => {
         operator: 'within last (relative)',
@@ -612,16 +603,16 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: '10',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     # invalid conditions
@@ -633,75 +624,75 @@ class TicketSelectorTest < ActiveSupport::TestCase
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'customer.email' => {
         operator: 'contains',
         value: 'ticket-selector-customer1',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'customer.email' => {
         operator: 'contains not',
         value: 'ticket-selector-customer1-not_existing',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 3)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     # search with organizations
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'organization.name' => {
         operator: 'contains',
         value: 'selector',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     # search with organizations
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'organization.name' => {
         operator: 'contains',
@@ -712,22 +703,22 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: 'ticket-selector-customer1',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'organization.name' => {
         operator: 'contains',
@@ -738,260 +729,260 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: 'ticket-selector-customer1',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     # with owner/customer/org
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.owner_id' => {
         operator: 'is',
         pre_condition: 'specific',
-        value: agent1.id,
+        value: @agent1.id,
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.owner_id' => {
         operator: 'is',
         pre_condition: 'specific',
-        #value: agent1.id, # value is not set, no result should be shown
+        #value: @agent1.id, # value is not set, no result should be shown
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_nil(ticket_count)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_nil(ticket_count)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.owner_id' => {
         operator: 'is',
         pre_condition: 'not_set',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 2)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.owner_id' => {
         operator: 'is not',
         pre_condition: 'not_set',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
-    UserInfo.current_user_id = agent1.id
+    UserInfo.current_user_id = @agent1.id
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.owner_id' => {
         operator: 'is',
         pre_condition: 'current_user.id',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 1)
 
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
-    UserInfo.current_user_id = agent2.id
+    UserInfo.current_user_id = @agent2.id
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.owner_id' => {
         operator: 'is',
         pre_condition: 'current_user.id',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
-    UserInfo.current_user_id = customer1.id
+    UserInfo.current_user_id = @customer1.id
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.customer_id' => {
         operator: 'is',
         pre_condition: 'current_user.id',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
-    UserInfo.current_user_id = customer2.id
+    UserInfo.current_user_id = @customer2.id
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.customer_id' => {
         operator: 'is',
         pre_condition: 'current_user.id',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 2)
 
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_equal(ticket_count, 2)
 
-    UserInfo.current_user_id = customer1.id
+    UserInfo.current_user_id = @customer1.id
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.organization_id' => {
         operator: 'is',
         pre_condition: 'current_user.organization_id',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
     ticket_count, tickets = Ticket.selectors(condition, 10)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
-    UserInfo.current_user_id = customer2.id
+    UserInfo.current_user_id = @customer2.id
     condition = {
       'ticket.group_id' => {
         operator: 'is',
-        value: group.id,
+        value: @group.id,
       },
       'ticket.organization_id' => {
         operator: 'is',
         pre_condition: 'current_user.organization_id',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent2)
     assert_equal(ticket_count, 0)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer1)
     assert_equal(ticket_count, 1)
 
-    ticket_count, tickets = Ticket.selectors(condition, 10, customer2)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @customer2)
     assert_equal(ticket_count, 0)
 
     ticket_count, tickets = Ticket.selectors(condition, 10)
@@ -1002,9 +993,9 @@ class TicketSelectorTest < ActiveSupport::TestCase
   test 'ticket tags filter' do
     ticket_tags_1 = Ticket.create!(
       title: 'some title1',
-      group: group,
-      customer_id: customer1.id,
-      owner_id: agent1.id,
+      group: @group,
+      customer_id: @customer1.id,
+      owner_id: @agent1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       created_at: '2015-02-05 16:37:00',
@@ -1013,9 +1004,9 @@ class TicketSelectorTest < ActiveSupport::TestCase
     )
     ticket_tags_2 = Ticket.create!(
       title: 'some title1',
-      group: group,
-      customer_id: customer1.id,
-      owner_id: agent1.id,
+      group: @group,
+      customer_id: @customer1.id,
+      owner_id: @agent1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       created_at: '2015-02-05 16:37:00',
@@ -1024,9 +1015,9 @@ class TicketSelectorTest < ActiveSupport::TestCase
     )
     ticket_tags_3 = Ticket.create!(
       title: 'some title1',
-      group: group,
-      customer_id: customer1.id,
-      owner_id: agent1.id,
+      group: @group,
+      customer_id: @customer1.id,
+      owner_id: @agent1.id,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
       created_at: '2015-02-05 16:37:00',
@@ -1066,7 +1057,7 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: 'contains_all_1, contains_all_2, contains_all_3',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(1, ticket_count)
 
     condition = {
@@ -1075,7 +1066,7 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: 'contains_all_1, contains_all_2, contains_all_3, xxx',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(0, ticket_count)
 
     # search all with contains one
@@ -1085,7 +1076,7 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: 'contains_all_1, contains_all_2, contains_all_3',
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(2, ticket_count)
 
     condition = {
@@ -1094,7 +1085,7 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: 'contains_all_1, contains_all_2'
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(1, ticket_count)
 
     # search all with contains one not
@@ -1104,7 +1095,7 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: 'contains_all_1, contains_all_3'
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(2, ticket_count)
 
     condition = {
@@ -1113,7 +1104,7 @@ class TicketSelectorTest < ActiveSupport::TestCase
         value: 'contains_all_1, contains_all_2, contains_all_3'
       },
     }
-    ticket_count, tickets = Ticket.selectors(condition, 10, agent1)
+    ticket_count, tickets = Ticket.selectors(condition, 10, @agent1)
     assert_equal(2, ticket_count)
   end
 

From 873998ec5a71ebe60a24cde0cd5ad33afe252d83 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 15 Jun 2017 08:38:38 +0200
Subject: [PATCH 041/234] Improved tests.

---
 test/integration/clearbit_test.rb  |  3 ++-
 test/unit/email_postmaster_test.rb | 24 +++++++++++++-----------
 2 files changed, 15 insertions(+), 12 deletions(-)

diff --git a/test/integration/clearbit_test.rb b/test/integration/clearbit_test.rb
index 001e35936..82ef6bad5 100644
--- a/test/integration/clearbit_test.rb
+++ b/test/integration/clearbit_test.rb
@@ -276,7 +276,8 @@ class ClearbitTest < ActiveSupport::TestCase
     assert_equal('3030 16th St, San Francisco, CA 94103, USA', customer6_lookup.address)
     #assert_equal('San Francisco, CA, USA', customer6_lookup.address)
 
-    organization6_lookup = Organization.find_by(name: 'Clearbit')
+    organization6_lookup = Organization.find_by(name: 'APIHub, Inc')
+    assert(organization6_lookup, 'unable to find org of user')
     assert(ExternalSync.find_by(source: 'clearbit', object: 'Organization', o_id: organization6_lookup.id))
     assert_equal(false, organization6_lookup.shared)
     assert_equal('Clearbit provides powerful products and data APIs to help your business grow. Contact enrichment, lead generation, financial compliance, and more...', organization6_lookup.note)
diff --git a/test/unit/email_postmaster_test.rb b/test/unit/email_postmaster_test.rb
index e17fa6b44..82e0134c5 100644
--- a/test/unit/email_postmaster_test.rb
+++ b/test/unit/email_postmaster_test.rb
@@ -16,7 +16,7 @@ class EmailPostmasterTest < ActiveSupport::TestCase
       updated_by_id: 1,
     )
     PostmasterFilter.destroy_all
-    PostmasterFilter.create(
+    PostmasterFilter.create!(
       name: 'not used',
       match: {
         from: {
@@ -34,7 +34,8 @@ class EmailPostmasterTest < ActiveSupport::TestCase
       created_by_id: 1,
       updated_by_id: 1,
     )
-    PostmasterFilter.create(
+
+    PostmasterFilter.create!(
       name: 'used',
       match: {
         from: {
@@ -55,7 +56,8 @@ class EmailPostmasterTest < ActiveSupport::TestCase
       created_by_id: 1,
       updated_by_id: 1,
     )
-    PostmasterFilter.create(
+
+    PostmasterFilter.create!(
       name: 'used x-any-recipient',
       match: {
         'x-any-recipient' => {
@@ -77,6 +79,7 @@ class EmailPostmasterTest < ActiveSupport::TestCase
       updated_by_id: 1,
     )
 
+
     data = 'From: me@example.com
 To: customer@example.com
 Subject: some subject
@@ -111,9 +114,8 @@ Some Text'
     assert_equal('email', article.type.name)
     assert_equal(true, article.internal)
 
-
-    PostmasterFilter.create(
-      name: 'used x-any-recipient',
+    PostmasterFilter.create!(
+      name: 'used x-any-recipient 2',
       match: {
         'x-any-recipient' => {
           operator: 'contains not',
@@ -157,7 +159,7 @@ Some Text'
 
     PostmasterFilter.destroy_all
 
-    PostmasterFilter.create(
+    PostmasterFilter.create!(
       name: 'used - empty selector',
       match: {
         from: {
@@ -203,7 +205,7 @@ Some Text'
     PostmasterFilter.destroy_all
 
     # follow up with create post master filter test
-    PostmasterFilter.create(
+    PostmasterFilter.create!(
       name: 'used - empty selector',
       match: {
         from: {
@@ -270,7 +272,7 @@ Some Text"
 
     PostmasterFilter.destroy_all
 
-    PostmasterFilter.create(
+    PostmasterFilter.create!(
       name: 'used',
       match: {
         from: {
@@ -310,7 +312,7 @@ Some Text'
     assert_equal('me@example.com', ticket.customer.email)
 
     PostmasterFilter.destroy_all
-    PostmasterFilter.create(
+    PostmasterFilter.create!(
       name: 'used',
       match: {
         from: {
@@ -350,7 +352,7 @@ Some Text'
     assert_equal('me@example.com', ticket.customer.email)
 
     PostmasterFilter.destroy_all
-    PostmasterFilter.create(
+    PostmasterFilter.create!(
       name: 'used',
       match: {
         from: {

From 350c3ead51872cb619f67b33f764da52c94b15a1 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 16 Jun 2017 22:43:09 +0200
Subject: [PATCH 042/234] Added enhanced Group access functionality.

---
 Gemfile                                       |   1 +
 Gemfile.lock                                  |   3 +
 .../controllers/_profile/notification.coffee  |  17 +-
 .../controllers/_ui_element/permission.coffee |  17 +-
 .../_ui_element/user_permission.coffee        |   5 +-
 .../controllers/agent_ticket_create.coffee    |   9 +-
 .../javascripts/app/models/group.coffee       |  10 +-
 app/assets/javascripts/app/models/role.coffee |   2 +-
 .../app/views/generic/permission.jst.eco      |  30 +
 .../app/views/generic/user_permission.jst.eco |  50 +-
 .../app/views/profile/notification.jst.eco    |   4 +-
 app/controllers/application_controller.rb     |   1 +
 .../application_controller/checks_access.rb   |   9 +
 app/controllers/concerns/accesses_tickets.rb  |  10 -
 app/controllers/ticket_articles_controller.rb |  31 +-
 app/controllers/tickets_controller.rb         |  44 +-
 app/controllers/users_controller.rb           | 103 ++--
 app/models/activity_stream.rb                 |   2 +-
 .../application_model/can_associations.rb     |  39 +-
 app/models/application_model/checks_import.rb |   2 +-
 app/models/application_model/has_cache.rb     |   2 +
 app/models/concerns/has_groups.rb             | 331 +++++++++++
 app/models/concerns/has_roles.rb              |  75 +++
 app/models/object_manager/attribute.rb        |   2 +-
 app/models/organization.rb                    |   3 +-
 app/models/organization/checks_access.rb      |  48 ++
 app/models/organization/permission.rb         |  39 --
 app/models/recent_view.rb                     |   4 +-
 app/models/role.rb                            |   6 +-
 app/models/role/assets.rb                     |  57 ++
 app/models/role_group.rb                      |  13 +
 app/models/ticket.rb                          |  57 +-
 app/models/ticket/article.rb                  |   1 +
 app/models/ticket/article/checks_access.rb    |  42 ++
 app/models/ticket/checks_access.rb            |  57 ++
 app/models/ticket/overviews.rb                |   2 +-
 app/models/ticket/permission.rb               |  45 --
 app/models/ticket/screen_options.rb           |  50 +-
 app/models/ticket/search.rb                   |  12 +-
 app/models/transaction/notification.rb        |  30 +-
 app/models/user.rb                            |   6 +-
 app/models/user/assets.rb                     |   4 +-
 app/models/user/checks_access.rb              |  46 ++
 app/models/user/permission.rb                 |  37 --
 app/models/user_group.rb                      |  13 +
 config/environments/test.rb                   |   4 +
 db/migrate/20120101000001_create_base.rb      |  17 +-
 ...3000001_fixed_admin_user_permission_920.rb |   2 +-
 .../20170608151442_enhanced_permissions.rb    |  23 +
 db/seeds/object_manager_attributes.rb         |   2 +-
 lib/sessions/backend/base.rb                  |   2 +-
 lib/sessions/backend/ticket_create.rb         |   2 +-
 lib/stats/ticket_channel_distribution.rb      |   2 +-
 lib/stats/ticket_escalation.rb                |   2 +-
 lib/stats/ticket_load_measure.rb              |   2 +-
 lib/stats/ticket_waiting_time.rb              |   2 +-
 spec/factories/role.rb                        |  14 +
 spec/models/concerns/has_groups_examples.rb   | 523 ++++++++++++++++++
 spec/models/concerns/has_roles_examples.rb    | 268 +++++++++
 spec/models/role_spec.rb                      |   6 +
 spec/models/user_spec.rb                      |   4 +
 test/browser/abb_one_group_test.rb            |  23 +-
 test/browser/agent_ticket_attachment_test.rb  |   2 +
 .../agent_ticket_email_signature_test.rb      |  16 +-
 .../agent_ticket_overview_level0_test.rb      |   4 +-
 test/browser/agent_ticket_tag_test.rb         |   4 +-
 test/browser/chat_test.rb                     |   1 +
 test/browser/first_steps_test.rb              |   2 +-
 test/browser_test_helper.rb                   |  37 +-
 .../user_organization_controller_test.rb      |  36 +-
 test/integration/otrs_import_test.rb          |  32 +-
 test/integration/zendesk_import_test.rb       |   2 +-
 test/test_helper.rb                           |   2 +
 test/unit/assets_test.rb                      |  26 +-
 test/unit/model_test.rb                       |  17 +-
 test/unit/object_cache_test.rb                |   9 +-
 test/unit/recent_view_test.rb                 |  38 +-
 test/unit/session_basic_test.rb               |  40 +-
 78 files changed, 2041 insertions(+), 496 deletions(-)
 create mode 100644 app/controllers/application_controller/checks_access.rb
 delete mode 100644 app/controllers/concerns/accesses_tickets.rb
 create mode 100644 app/models/concerns/has_groups.rb
 create mode 100644 app/models/concerns/has_roles.rb
 create mode 100644 app/models/organization/checks_access.rb
 delete mode 100644 app/models/organization/permission.rb
 create mode 100644 app/models/role/assets.rb
 create mode 100644 app/models/role_group.rb
 create mode 100644 app/models/ticket/article/checks_access.rb
 create mode 100644 app/models/ticket/checks_access.rb
 delete mode 100644 app/models/ticket/permission.rb
 create mode 100644 app/models/user/checks_access.rb
 delete mode 100644 app/models/user/permission.rb
 create mode 100644 app/models/user_group.rb
 create mode 100644 db/migrate/20170608151442_enhanced_permissions.rb
 create mode 100644 spec/factories/role.rb
 create mode 100644 spec/models/concerns/has_groups_examples.rb
 create mode 100644 spec/models/concerns/has_roles_examples.rb
 create mode 100644 spec/models/role_spec.rb

diff --git a/Gemfile b/Gemfile
index 4325682f4..14e914d52 100644
--- a/Gemfile
+++ b/Gemfile
@@ -52,6 +52,7 @@ gem 'mime-types'
 
 gem 'biz'
 
+gem 'composite_primary_keys'
 gem 'delayed_job_active_record'
 gem 'daemons'
 
diff --git a/Gemfile.lock b/Gemfile.lock
index 138fb1c44..94c3b3615 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -75,6 +75,8 @@ GEM
       coffee-script
       execjs
       json
+    composite_primary_keys (8.1.5)
+      activerecord (~> 4.2.0)
     concurrent-ruby (1.0.2)
     coveralls (0.8.16)
       json (>= 1.8, < 3)
@@ -430,6 +432,7 @@ DEPENDENCIES
   coffee-rails
   coffee-script-source
   coffeelint
+  composite_primary_keys
   coveralls
   daemons
   delayed_job_active_record
diff --git a/app/assets/javascripts/app/controllers/_profile/notification.coffee b/app/assets/javascripts/app/controllers/_profile/notification.coffee
index d037b58b3..244a8681e 100644
--- a/app/assets/javascripts/app/controllers/_profile/notification.coffee
+++ b/app/assets/javascripts/app/controllers/_profile/notification.coffee
@@ -75,13 +75,14 @@ class Index extends App.ControllerSubContent
     groups = []
     group_ids = @Session.get('group_ids')
     if group_ids
-      for group_id in group_ids
-        group = App.Group.find(group_id)
-        groups.push group
-        if !user_group_config
-          if !config['group_ids']
-            config['group_ids'] = []
-          config['group_ids'].push group_id.toString()
+      for group_id, access of group_ids
+        if _.contains(access, 'full')
+          group = App.Group.find(group_id)
+          groups.push group
+          if !user_group_config
+            if !config['group_ids']
+              config['group_ids'] = []
+            config['group_ids'].push group_id.toString()
 
     for sound in @sounds
       sound.selected = sound.file is App.OnlineNotification.soundFile() ? true : false
@@ -90,7 +91,7 @@ class Index extends App.ControllerSubContent
       groups: groups
       config: config
       sounds: @sounds
-      notification_sound_enabled: App.OnlineNotification.soundEnabled()
+      notificationSoundEnabled: App.OnlineNotification.soundEnabled()
 
   update: (e) =>
 
diff --git a/app/assets/javascripts/app/controllers/_ui_element/permission.coffee b/app/assets/javascripts/app/controllers/_ui_element/permission.coffee
index 96c996467..ec1430a4d 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/permission.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/permission.coffee
@@ -4,10 +4,25 @@ class App.UiElement.permission extends App.UiElement.ApplicationUiElement
 
     permissions = App.Permission.search(sortBy: 'name')
 
+    # get selectable groups and selected groups
+    groups = []
+    groupsSelected = {}
+    groupsRaw = App.Group.search(sortBy: 'name')
+    for group in groupsRaw
+      if group.active
+        groups.push group
+        if params.group_ids
+          for group_id in params.group_ids
+            if group_id.toString() is group.id.toString()
+              groupsSelected[group.id] = true
+
     item = $( App.view('generic/permission')(
       attribute: attribute
       params: params
       permissions: permissions
+      groups: groups
+      groupsSelected: groupsSelected
+      groupAccesses: App.Group.accesses()
     ) )
 
     # show/hide trees
@@ -37,4 +52,4 @@ class App.UiElement.permission extends App.UiElement.ApplicationUiElement
 
     )
 
-    item
\ No newline at end of file
+    item
diff --git a/app/assets/javascripts/app/controllers/_ui_element/user_permission.coffee b/app/assets/javascripts/app/controllers/_ui_element/user_permission.coffee
index 936d6885a..79cd7215e 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/user_permission.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/user_permission.coffee
@@ -72,6 +72,7 @@ class App.UiElement.user_permission
       rolesSelected: rolesSelected
       groupsSelected: groupsSelected
       hideGroups: hideGroups
+      groupAccesses: App.Group.accesses()
     ) )
 
     # if customer, remove admin and agent
@@ -105,7 +106,7 @@ class App.UiElement.user_permission
 
           # select groups if only one is available
           if hideGroups
-            item.find('.js-groupList [name=group_ids]').prop('checked', false)
+            item.find('.js-groupList .js-groupListItem[value=full]').prop('checked', false)
         return
 
       # if role with groups plugin is selected, show group selection
@@ -114,7 +115,7 @@ class App.UiElement.user_permission
 
         # select groups if only one is available
         if hideGroups
-          item.find('.js-groupList [name=group_ids]').prop('checked', true)
+          item.find('.js-groupList .js-groupListItem[value=full]').prop('checked', true)
 
       for trigger in triggers
         trigger.trigger('change')
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
index 80c5fe9f0..38b2228ca 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
@@ -476,10 +476,11 @@ class App.TicketCreate extends App.Controller
         ui.scrollTo()
 
         # access to group
-        group_ids = _.map(App.Session.get('group_ids'), (id) -> id.toString())
-        if group_ids && _.contains(group_ids, @group_id.toString())
-          ui.navigate "#ticket/zoom/#{@id}"
-          return
+        for group_id, access of App.Session.get('group_ids')
+          if @group_id.toString() is group_id.toString()
+            if _.contains(access, 'read') || _.contains(access, 'full')
+              ui.navigate "#ticket/zoom/#{@id}"
+              return
 
         # if not, show start screen
         ui.navigate '#'
diff --git a/app/assets/javascripts/app/models/group.coffee b/app/assets/javascripts/app/models/group.coffee
index 0ad754349..e58634828 100644
--- a/app/assets/javascripts/app/models/group.coffee
+++ b/app/assets/javascripts/app/models/group.coffee
@@ -34,4 +34,12 @@ class App.Group extends App.Model
     cssClass.push("avatar--group-color-#{@id % 3}")
 
     return App.view('avatar_group')
-      cssClass: cssClass.join(' ')
\ No newline at end of file
+      cssClass: cssClass.join(' ')
+
+  @accesses: ->
+    read: 'Read'
+    create: 'Create'
+    change: 'Change'
+    delete: 'Delete'
+    overview: 'Overview'
+    full: 'Full'
diff --git a/app/assets/javascripts/app/models/role.coffee b/app/assets/javascripts/app/models/role.coffee
index b929e85d8..994f64199 100644
--- a/app/assets/javascripts/app/models/role.coffee
+++ b/app/assets/javascripts/app/models/role.coffee
@@ -1,5 +1,5 @@
 class App.Role extends App.Model
-  @configure 'Role', 'name', 'permission_ids', 'default_at_signup', 'note', 'active', 'updated_at'
+  @configure 'Role', 'name', 'permission_ids', 'group_ids', 'default_at_signup', 'note', 'active', 'updated_at'
   @extend Spine.Model.Ajax
   @url: @apiPath + '/roles'
   @configure_attributes = [
diff --git a/app/assets/javascripts/app/views/generic/permission.jst.eco b/app/assets/javascripts/app/views/generic/permission.jst.eco
index 4ebbce9b3..55e00e7da 100644
--- a/app/assets/javascripts/app/views/generic/permission.jst.eco
+++ b/app/assets/javascripts/app/views/generic/permission.jst.eco
@@ -15,6 +15,36 @@
         <%- @Icon('checkbox-checked', 'icon-checked') %>
         <span class="label-text"><%= permission.displayName().replace(/^.+?\./, '') %> - <span class="help-text"><%- @T.apply(@, [permission.note].concat(permission.preferences.translations)) %></span></span>
       </label>
+  <%     if _.contains(permission.preferences.plugin, 'groups'): %>
+    <div style="padding-left: 18px; padding-top: 10px;" class="js-groupList <% if @hideGroups: %>js-groupListHide hidden<% end %>">
+      <table class="settings-list">
+        <thead>
+          <th><%- @T('Group') %>
+          <% for key, text of @groupAccesses: %>
+            <th><%- @T(text) %>
+          <% end %>
+        <tbody>
+      <% for group in @groups: %>
+      <%   accesses = [] %>
+      <%   if @params.group_ids && @params.group_ids[group.id]: %>
+      <%     accesses = @params.group_ids[group.id] %>
+      <%   end %>
+        <tr>
+          <td>
+            <%= group.displayName() %>
+          <% for key, text of @groupAccesses: %>
+            <td>
+            <label class="inline-label checkbox-replacement">
+              <input type="checkbox" value="<%= key %>" name="group_ids::<%= group.id %>" <% if _.contains(accesses, key): %>checked<% end %>/>
+              <%- @Icon('checkbox', 'icon-unchecked') %>
+              <%- @Icon('checkbox-checked', 'icon-checked') %>
+            </label>
+          <% end %>
+        </tr>
+      <% end %>
+      </table>
+    </div>
+  <%     end %>
     </div>
   <% end %>
 <% end %>
diff --git a/app/assets/javascripts/app/views/generic/user_permission.jst.eco b/app/assets/javascripts/app/views/generic/user_permission.jst.eco
index 7bd6b89b7..b8dd7fd64 100644
--- a/app/assets/javascripts/app/views/generic/user_permission.jst.eco
+++ b/app/assets/javascripts/app/views/generic/user_permission.jst.eco
@@ -1,4 +1,18 @@
 <div class="checkbox <%= @attribute.class %> checkbox">
+<% showGroups = false %>
+<% for role in @roles: %>
+<%   if role.permissions: %>
+<%     for permission in role.permissions: %>
+<%       if _.contains(permission.preferences.plugin, 'groups'): %>
+<%         if showGroups is true: %>
+<%           showGroups = false %>
+<%           break %>
+<%         end %>
+<%         showGroups = true %>
+<%       end %>
+<%     end %>
+<%   end %>
+<% end %>
 <% for role in @roles: %>
   <label class="inline-label checkbox-replacement">
     <input type="checkbox" value="<%= role.id %>" name="role_ids" <% if @rolesSelected[role.id]: %>checked<% end %>/>
@@ -8,20 +22,38 @@
   </label>
   <% if role.permissions: %>
   <%   for permission in role.permissions: %>
-  <%     if _.contains(permission.preferences.plugin, 'groups'): %>
-    <div style="padding-left: 20px;" class="js-groupList <% if @hideGroups: %>js-groupListHide hidden<% end %>">
+  <%     if showGroups is true && _.contains(permission.preferences.plugin, 'groups'): %>
+    <div style="padding-left: 18px; padding-top: 10px;" class="js-groupList <% if @hideGroups: %>js-groupListHide hidden<% end %>">
+      <table class="settings-list">
+        <thead>
+          <th><%- @T('Group') %>
+          <% for key, text of @groupAccesses: %>
+            <th><%- @T(text) %>
+          <% end %>
+        <tbody>
       <% for group in @groups: %>
-        <label class="inline-label checkbox-replacement">
-          <input type="checkbox" value="<%= group.id %>" name="group_ids" <% if @groupsSelected[group.id]: %>checked<% end %>/>
-          <%- @Icon('checkbox', 'icon-unchecked') %>
-          <%- @Icon('checkbox-checked', 'icon-checked') %>
-          <span class="label-text"><%= group.displayName() %> <% if group.note: %>- <span class="help-text"><%- group.note %></span><% end %></span>
-        </label>
+      <%   permissions = [] %>
+      <%   if @params.group_ids && @params.group_ids[group.id]: %>
+      <%     permissions = @params.group_ids[group.id] %>
+      <%   end %>
+        <tr>
+          <td>
+            <%= group.displayName() %>
+          <% for key, text of @groupAccesses: %>
+            <td>
+            <label class="inline-label checkbox-replacement">
+              <input class="js-groupListItem" type="checkbox" value="<%= key %>" name="group_ids::<%= group.id %>" <% if _.contains(permissions, key): %>checked<% end %>/>
+              <%- @Icon('checkbox', 'icon-unchecked') %>
+              <%- @Icon('checkbox-checked', 'icon-checked') %>
+            </label>
+          <% end %>
+        </tr>
       <% end %>
+      </table>
     </div>
   <%       break %>
   <%     end %>
   <%   end %>
   <% end %>
 <% end %>
-</div>
\ No newline at end of file
+</div>
diff --git a/app/assets/javascripts/app/views/profile/notification.jst.eco b/app/assets/javascripts/app/views/profile/notification.jst.eco
index 66ff16384..188fff03c 100644
--- a/app/assets/javascripts/app/views/profile/notification.jst.eco
+++ b/app/assets/javascripts/app/views/profile/notification.jst.eco
@@ -92,7 +92,7 @@
   <div class="form-group">
     <label class="inline-label">
       <span class="checkbox-replacement checkbox-replacement--inline">
-        <input type="checkbox" name="notification_sound::enabled" value="true" <% if @notification_sound_enabled: %> checked<% end %> class="js-SoundEnableDisable">
+        <input type="checkbox" name="notification_sound::enabled" value="true" <% if @notificationSoundEnabled: %> checked<% end %> class="js-SoundEnableDisable">
         <%- @Icon('checkbox', 'icon-unchecked') %>
         <%- @Icon('checkbox-checked', 'icon-checked') %>
       </span>
@@ -101,4 +101,4 @@
   </div>
 
   <button type="submit" class="btn btn--primary"><%- @T( 'Submit' ) %></button>
-</form>
\ No newline at end of file
+</form>
diff --git a/app/controllers/application_controller.rb b/app/controllers/application_controller.rb
index f9a6e8475..1d37f3f60 100644
--- a/app/controllers/application_controller.rb
+++ b/app/controllers/application_controller.rb
@@ -12,4 +12,5 @@ class ApplicationController < ActionController::Base
   include ApplicationController::HasUser
   include ApplicationController::PreventsCsrf
   include ApplicationController::LogsHttpAccess
+  include ApplicationController::ChecksAccess
 end
diff --git a/app/controllers/application_controller/checks_access.rb b/app/controllers/application_controller/checks_access.rb
new file mode 100644
index 000000000..7d246e541
--- /dev/null
+++ b/app/controllers/application_controller/checks_access.rb
@@ -0,0 +1,9 @@
+module ApplicationController::ChecksAccess
+  extend ActiveSupport::Concern
+
+  private
+
+  def access!(instance, access)
+    instance.access!(current_user, access)
+  end
+end
diff --git a/app/controllers/concerns/accesses_tickets.rb b/app/controllers/concerns/accesses_tickets.rb
deleted file mode 100644
index d8cd734ad..000000000
--- a/app/controllers/concerns/accesses_tickets.rb
+++ /dev/null
@@ -1,10 +0,0 @@
-module AccessesTickets
-  extend ActiveSupport::Concern
-
-  private
-
-  def ticket_permission(ticket)
-    return true if ticket.permission(current_user: current_user)
-    raise Exceptions::NotAuthorized
-  end
-end
diff --git a/app/controllers/ticket_articles_controller.rb b/app/controllers/ticket_articles_controller.rb
index 9ef12fe24..43cb987f1 100644
--- a/app/controllers/ticket_articles_controller.rb
+++ b/app/controllers/ticket_articles_controller.rb
@@ -1,7 +1,6 @@
 # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
 
 class TicketArticlesController < ApplicationController
-  include AccessesTickets
   include CreatesTicketArticles
 
   prepend_before_action :authentication_check
@@ -15,7 +14,7 @@ class TicketArticlesController < ApplicationController
   # GET /articles/1
   def show
     article = Ticket::Article.find(params[:id])
-    article_permission(article)
+    access!(article, 'read')
 
     if params[:expand]
       result = article.attributes_with_association_names
@@ -35,7 +34,7 @@ class TicketArticlesController < ApplicationController
   # GET /ticket_articles/by_ticket/1
   def index_by_ticket
     ticket = Ticket.find(params[:id])
-    ticket_permission(ticket)
+    access!(ticket, 'read')
 
     articles = []
 
@@ -82,7 +81,7 @@ class TicketArticlesController < ApplicationController
   # POST /articles
   def create
     ticket = Ticket.find(params[:ticket_id])
-    ticket_permission(ticket)
+    access!(ticket, 'create')
     article = article_create(ticket, params)
 
     if params[:expand]
@@ -103,7 +102,7 @@ class TicketArticlesController < ApplicationController
   # PUT /articles/1
   def update
     article = Ticket::Article.find(params[:id])
-    article_permission(article)
+    access!(article, 'change')
 
     if !current_user.permissions?('ticket.agent') && !current_user.permissions?('admin')
       raise Exceptions::NotAuthorized, 'Not authorized (ticket.agent or admin permission required)!'
@@ -132,7 +131,7 @@ class TicketArticlesController < ApplicationController
   # DELETE /articles/1
   def destroy
     article = Ticket::Article.find(params[:id])
-    article_permission(article)
+    access!(article, 'delete')
 
     if current_user.permissions?('admin')
       article.destroy!
@@ -209,9 +208,8 @@ class TicketArticlesController < ApplicationController
   # GET /ticket_attachment/:ticket_id/:article_id/:id
   def attachment
     ticket = Ticket.lookup(id: params[:ticket_id])
-    if !ticket_permission(ticket)
-      raise Exceptions::NotAuthorized, 'No such ticket.'
-    end
+    access!(ticket, 'read')
+
     article = Ticket::Article.find(params[:article_id])
     if ticket.id != article.ticket_id
 
@@ -221,9 +219,7 @@ class TicketArticlesController < ApplicationController
       end
 
       ticket = article.ticket
-      if !ticket_permission(ticket)
-        raise Exceptions::NotAuthorized, "No access, for ticket_id '#{ticket.id}'."
-      end
+      access!(ticket, 'read')
     end
 
     list = article.attachments || []
@@ -251,7 +247,7 @@ class TicketArticlesController < ApplicationController
   # GET /ticket_article_plain/1
   def article_plain
     article = Ticket::Article.find(params[:id])
-    article_permission(article)
+    access!(article, 'read')
 
     file = article.as_raw
 
@@ -268,15 +264,6 @@ class TicketArticlesController < ApplicationController
 
   private
 
-  def article_permission(article)
-    if current_user.permissions?('ticket.customer')
-      raise Exceptions::NotAuthorized if article.internal == true
-    end
-    ticket = Ticket.lookup(id: article.ticket_id)
-    return true if ticket.permission(current_user: current_user)
-    raise Exceptions::NotAuthorized
-  end
-
   def sanitized_disposition
     disposition = params.fetch(:disposition, 'inline')
     valid_disposition = %w(inline attachment)
diff --git a/app/controllers/tickets_controller.rb b/app/controllers/tickets_controller.rb
index 81506f393..69aa617ac 100644
--- a/app/controllers/tickets_controller.rb
+++ b/app/controllers/tickets_controller.rb
@@ -1,7 +1,6 @@
 # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
 
 class TicketsController < ApplicationController
-  include AccessesTickets
   include CreatesTicketArticles
   include TicketStats
 
@@ -21,7 +20,7 @@ class TicketsController < ApplicationController
       per_page = 100
     end
 
-    access_condition = Ticket.access_condition(current_user)
+    access_condition = Ticket.access_condition(current_user, 'read')
     tickets = Ticket.where(access_condition).order(id: 'ASC').offset(offset).limit(per_page)
 
     if params[:expand]
@@ -52,10 +51,8 @@ class TicketsController < ApplicationController
 
   # GET /api/v1/tickets/1
   def show
-
-    # permission check
     ticket = Ticket.find(params[:id])
-    ticket_permission(ticket)
+    access!(ticket, 'read')
 
     if params[:expand]
       result = ticket.attributes_with_association_names
@@ -180,10 +177,8 @@ class TicketsController < ApplicationController
 
   # PUT /api/v1/tickets/1
   def update
-
-    # permission check
     ticket = Ticket.find(params[:id])
-    ticket_permission(ticket)
+    access!(ticket, 'change')
 
     clean_params = Ticket.association_name_to_id_convert(params)
     clean_params = Ticket.param_cleanup(clean_params, true)
@@ -218,10 +213,8 @@ class TicketsController < ApplicationController
 
   # DELETE /api/v1/tickets/1
   def destroy
-
-    # permission check
     ticket = Ticket.find(params[:id])
-    ticket_permission(ticket)
+    access!(ticket, 'delete')
 
     raise Exceptions::NotAuthorized, 'Not authorized (admin permission required)!' if !current_user.permissions?('admin')
 
@@ -247,9 +240,7 @@ class TicketsController < ApplicationController
 
     # get ticket data
     ticket = Ticket.find(params[:id])
-
-    # permission check
-    ticket_permission(ticket)
+    access!(ticket, 'read')
 
     # get history of ticket
     history = ticket.history_get(true)
@@ -265,7 +256,7 @@ class TicketsController < ApplicationController
     assets = ticket.assets({})
 
     # open tickets by customer
-    access_condition = Ticket.access_condition(current_user)
+    access_condition = Ticket.access_condition(current_user, 'read')
 
     ticket_lists = Ticket
                    .where(
@@ -328,9 +319,7 @@ class TicketsController < ApplicationController
       }
       return
     end
-
-    # permission check
-    ticket_permission(ticket_master)
+    access!(ticket_master, 'full')
 
     # check slave ticket
     ticket_slave = Ticket.find_by(id: params[:slave_ticket_id])
@@ -341,11 +330,9 @@ class TicketsController < ApplicationController
       }
       return
     end
+    access!(ticket_slave, 'full')
 
-    # permission check
-    ticket_permission(ticket_slave)
-
-    # check diffetent ticket ids
+    # check different ticket ids
     if ticket_slave.id == ticket_master.id
       render json: {
         result: 'failed',
@@ -370,10 +357,8 @@ class TicketsController < ApplicationController
 
   # GET /api/v1/ticket_split
   def ticket_split
-
-    # permission check
     ticket = Ticket.find(params[:ticket_id])
-    ticket_permission(ticket)
+    access!(ticket, 'read')
     assets = ticket.assets({})
 
     # get related articles
@@ -390,7 +375,7 @@ class TicketsController < ApplicationController
 
     # get attributes to update
     attributes_to_change = Ticket::ScreenOptions.attributes_to_change(
-      user: current_user,
+      current_user: current_user,
     )
     render json: attributes_to_change
   end
@@ -483,7 +468,7 @@ class TicketsController < ApplicationController
     # lookup open user tickets
     limit            = 100
     assets           = {}
-    access_condition = Ticket.access_condition(current_user)
+    access_condition = Ticket.access_condition(current_user, 'read')
 
     user_tickets = {}
     if params[:user_id]
@@ -578,7 +563,10 @@ class TicketsController < ApplicationController
   def ticket_all(ticket)
 
     # get attributes to update
-    attributes_to_change = Ticket::ScreenOptions.attributes_to_change(user: current_user, ticket: ticket)
+    attributes_to_change = Ticket::ScreenOptions.attributes_to_change(
+      current_user: current_user,
+      ticket:       ticket
+    )
 
     # get related users
     assets = attributes_to_change[:assets]
diff --git a/app/controllers/users_controller.rb b/app/controllers/users_controller.rb
index c29663960..8376b1c68 100644
--- a/app/controllers/users_controller.rb
+++ b/app/controllers/users_controller.rb
@@ -75,25 +75,22 @@ class UsersController < ApplicationController
   # @response_message 200 [User] User record matching the requested identifier.
   # @response_message 401        Invalid session.
   def show
-
-    # access deny
-    permission_check_local
+    user = User.find(params[:id])
+    access!(user, 'read')
 
     if params[:expand]
-      user = User.find(params[:id]).attributes_with_association_names
-      render json: user, status: :ok
-      return
+      result = user.attributes_with_association_names
+    elsif params[:full]
+      result = {
+        id:     params[:id],
+        assets: user.assets({}),
+      }
+    else
+      result = user.attributes_with_association_ids
+      result.delete('password')
     end
 
-    if params[:full]
-      full = User.full(params[:id])
-      render json: full
-      return
-    end
-
-    user = User.find(params[:id]).attributes_with_association_ids
-    user.delete('password')
-    render json: user
+    render json: result
   end
 
   # @path      [POST] /users
@@ -108,8 +105,6 @@ class UsersController < ApplicationController
   def create
     clean_params = User.association_name_to_id_convert(params)
     clean_params = User.param_cleanup(clean_params, true)
-    user = User.new(clean_params)
-    user.associations_from_param(params)
 
     # check if it's first user, the admin user
     # inital admin account
@@ -131,6 +126,8 @@ class UsersController < ApplicationController
       if admin_account_exists && !params[:signup]
         raise Exceptions::UnprocessableEntity, 'Only signup with not authenticate user possible!'
       end
+      user = User.new(clean_params)
+      user.associations_from_param(params)
       user.updated_by_id = 1
       user.created_by_id = 1
 
@@ -164,12 +161,8 @@ class UsersController < ApplicationController
       # permission check
       permission_check_by_permission(params)
 
-      if params[:role_ids]
-        user.role_ids = params[:role_ids]
-      end
-      if params[:group_ids]
-        user.group_ids = params[:group_ids]
-      end
+      user = User.new(clean_params)
+      user.associations_from_param(params)
     end
 
     # check if user already exists
@@ -245,28 +238,25 @@ class UsersController < ApplicationController
   # @response_message 200 [User] Updated User record.
   # @response_message 401        Invalid session.
   def update
-
-    # access deny
-    permission_check_local
+    permission_check_by_permission(params)
 
     user = User.find(params[:id])
-    clean_params = User.association_name_to_id_convert(params)
-    clean_params = User.param_cleanup(clean_params, true)
+    access!(user, 'change')
 
     # permission check
     permission_check_by_permission(params)
     user.with_lock do
+      clean_params = User.association_name_to_id_convert(params)
+      clean_params = User.param_cleanup(clean_params, true)
       user.update_attributes(clean_params)
 
       # only allow Admin's
       if current_user.permissions?('admin.user') && (params[:role_ids] || params[:roles])
-        user.role_ids = params[:role_ids]
         user.associations_from_param({ role_ids: params[:role_ids], roles: params[:roles] })
       end
 
       # only allow Admin's
       if current_user.permissions?('admin.user') && (params[:group_ids] || params[:groups])
-        user.group_ids = params[:group_ids]
         user.associations_from_param({ group_ids: params[:group_ids], groups: params[:groups] })
       end
 
@@ -298,7 +288,9 @@ class UsersController < ApplicationController
   # @response_message 200 User successfully deleted.
   # @response_message 401 Invalid session.
   def destroy
-    permission_check('admin.user')
+    user = User.find(params[:id])
+    access!(user, 'delete')
+
     model_references_check(User, params)
     model_destroy_render(User, params)
   end
@@ -1006,30 +998,25 @@ curl http://localhost/api/v1/users/avatar -v -u #{login}:#{password} -H "Content
   def permission_check_by_permission(params)
     return true if current_user.permissions?('admin.user')
 
-    if !current_user.permissions?('admin.user') && params[:role_ids]
-      if params[:role_ids].class != Array
-        params[:role_ids] = [params[:role_ids]]
-      end
-      params[:role_ids].each { |role_id|
-        role_local = Role.lookup(id: role_id)
-        if !role_local
-          logger.info "Invalid role_ids for current_user_id: #{current_user.id} role_ids #{role_id}"
-          raise Exceptions::NotAuthorized, 'Invalid role_ids!'
-        end
-        role_name = role_local.name
-        # TODO: check role permissions
-        next if role_name != 'Admin' && role_name != 'Agent'
-        logger.info "This role assignment is only allowed by admin! current_user_id: #{current_user.id} assigned to #{role_name}"
+    %i(role_ids roles).each do |key|
+      next if !params[key]
+      if current_user.permissions?('ticket.agent')
+        params.delete(key)
+      else
+        logger.info "Role assignment is only allowed by admin! current_user_id: #{current_user.id} assigned to #{params[key].inspect}"
         raise Exceptions::NotAuthorized, 'This role assignment is only allowed by admin!'
-      }
+      end
+    end
+    if current_user.permissions?('ticket.agent') && !params[:role_ids] && !params[:roles] && params[:id].blank?
+      params[:role_ids] = Role.signup_role_ids
     end
 
-    if !current_user.permissions?('admin.user') && params[:group_ids]
-      if params[:group_ids].class != Array
-        params[:group_ids] = [params[:group_ids]]
-      end
-      if !params[:group_ids].empty?
-        logger.info "Group relation is only allowed by admin! current_user_id: #{current_user.id} group_ids #{params[:group_ids].inspect}"
+    %i(group_ids groups).each do |key|
+      next if !params[key]
+      if current_user.permissions?('ticket.agent')
+        params.delete(key)
+      else
+        logger.info "Group relation assignment is only allowed by admin! current_user_id: #{current_user.id} assigned to #{params[key].inspect}"
         raise Exceptions::NotAuthorized, 'Group relation is only allowed by admin!'
       end
     end
@@ -1039,16 +1026,4 @@ curl http://localhost/api/v1/users/avatar -v -u #{login}:#{password} -H "Content
     response_access_deny
     false
   end
-
-  def permission_check_local
-    return true if current_user.permissions?('admin.user')
-    return true if current_user.permissions?('ticket.agent')
-
-    # allow to update any by him self
-    # TODO check certain attributes like roles_ids and group_ids
-    return true if params[:id].to_i == current_user.id
-
-    raise Exceptions::NotAuthorized
-  end
-
 end
diff --git a/app/models/activity_stream.rb b/app/models/activity_stream.rb
index 42c0df00d..957e7ff2a 100644
--- a/app/models/activity_stream.rb
+++ b/app/models/activity_stream.rb
@@ -97,7 +97,7 @@ return all activity entries of an user
     return [] if !user.permissions?('ticket.agent') && !user.permissions?('admin')
 
     permission_ids = user.permissions_with_child_ids
-    group_ids = user.group_ids
+    group_ids = user.group_ids_access('read')
 
     stream = if group_ids.empty?
                ActivityStream.where('(permission_id IN (?) AND group_id is NULL)', permission_ids)
diff --git a/app/models/application_model/can_associations.rb b/app/models/application_model/can_associations.rb
index 812217b26..488073ce3 100644
--- a/app/models/application_model/can_associations.rb
+++ b/app/models/application_model/can_associations.rb
@@ -17,9 +17,21 @@ returns
 
   def associations_from_param(params)
 
+    # special handling for group access association
+    {
+      groups:    :group_names_access_map=,
+      group_ids: :group_ids_access_map=
+    }.each do |param, setter|
+      map = params[param]
+      next if map.blank?
+      next if !respond_to?(setter)
+      send(setter, map)
+    end
+
     # set relations by id/verify if ref exists
     self.class.reflect_on_all_associations.map { |assoc|
       assoc_name = assoc.name
+      next if association_attributes_ignored.include?(assoc_name)
       real_ids = assoc_name[0, assoc_name.length - 1] + '_ids'
       real_ids = real_ids.to_sym
       next if !params.key?(real_ids)
@@ -44,6 +56,7 @@ returns
     # set relations by name/lookup
     self.class.reflect_on_all_associations.map { |assoc|
       assoc_name = assoc.name
+      next if association_attributes_ignored.include?(assoc_name)
       real_ids = assoc_name[0, assoc_name.length - 1] + '_ids'
       next if !respond_to?(real_ids)
       real_values = assoc_name[0, assoc_name.length - 1] + 's'
@@ -95,17 +108,20 @@ returns
     cache = Cache.get(key)
     return cache if cache
 
-    ignored_attributes = self.class.instance_variable_get(:@association_attributes_ignored) || []
-
     # get relations
     attributes = self.attributes
     self.class.reflect_on_all_associations.map { |assoc|
+      next if association_attributes_ignored.include?(assoc.name)
       real_ids = assoc.name.to_s[0, assoc.name.to_s.length - 1] + '_ids'
-      next if ignored_attributes.include?(real_ids.to_sym)
       next if !respond_to?(real_ids)
       attributes[real_ids] = send(real_ids)
     }
 
+    # special handling for group access associations
+    if respond_to?(:group_ids_access_map)
+      attributes['group_ids'] = send(:group_ids_access_map)
+    end
+
     filter_attributes(attributes)
 
     Cache.write(key, attributes)
@@ -131,6 +147,7 @@ returns
     attributes = attributes_with_association_ids
     self.class.reflect_on_all_associations.map { |assoc|
       next if !respond_to?(assoc.name)
+      next if association_attributes_ignored.include?(assoc.name)
       ref = send(assoc.name)
       next if !ref
       if ref.respond_to?(:first)
@@ -156,6 +173,11 @@ returns
       attributes[assoc.name.to_s] = ref[:name]
     }
 
+    # special handling for group access associations
+    if respond_to?(:group_names_access_map)
+      attributes['groups'] = send(:group_names_access_map)
+    end
+
     # fill created_by/updated_by
     {
       'created_by_id' => 'created_by',
@@ -214,6 +236,12 @@ returns
     true
   end
 
+  private
+
+  def association_attributes_ignored
+    @association_attributes_ignored ||= self.class.instance_variable_get(:@association_attributes_ignored) || []
+  end
+
   # methods defined here are going to extend the class, not the instance of it
   class_methods do
 
@@ -223,13 +251,14 @@ serve methode to ignore model attribute associations
 
 class Model < ApplicationModel
   include AssociationConcern
-  association_attributes_ignored :user_ids
+  association_attributes_ignored :users
 end
 
 =end
 
     def association_attributes_ignored(*attributes)
-      @association_attributes_ignored = attributes
+      @association_attributes_ignored ||= []
+      @association_attributes_ignored |= attributes
     end
 
 =begin
diff --git a/app/models/application_model/checks_import.rb b/app/models/application_model/checks_import.rb
index 2e5e65868..82e7e6f9a 100644
--- a/app/models/application_model/checks_import.rb
+++ b/app/models/application_model/checks_import.rb
@@ -13,7 +13,7 @@ module ApplicationModel::ChecksImport
     # do noting, use id as it is
     return if !Setting.get('system_init_done')
     return if Setting.get('import_mode') && import_class_list.include?(self.class.to_s)
-
+    return if !has_attribute?(:id)
     self[:id] = nil
   end
 end
diff --git a/app/models/application_model/has_cache.rb b/app/models/application_model/has_cache.rb
index 9446cfe29..aea7ef61e 100644
--- a/app/models/application_model/has_cache.rb
+++ b/app/models/application_model/has_cache.rb
@@ -14,6 +14,7 @@ module ApplicationModel::HasCache
   def cache_update(o)
     cache_delete if respond_to?('cache_delete')
     o.cache_delete if o.respond_to?('cache_delete')
+    true
   end
 
   def cache_delete
@@ -52,6 +53,7 @@ module ApplicationModel::HasCache
         Cache.delete(key)
       end
     end
+    true
   end
 
   # methods defined here are going to extend the class, not the instance of it
diff --git a/app/models/concerns/has_groups.rb b/app/models/concerns/has_groups.rb
new file mode 100644
index 000000000..57fe9dbe2
--- /dev/null
+++ b/app/models/concerns/has_groups.rb
@@ -0,0 +1,331 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+module HasGroups
+  extend ActiveSupport::Concern
+
+  included do
+    before_destroy :destroy_group_relations
+
+    attr_accessor :group_access_buffer
+
+    after_create  :check_group_access_buffer
+    after_update  :check_group_access_buffer
+
+    association_attributes_ignored :groups
+
+    has_many group_through_identifier
+    has_many :groups, through: group_through_identifier do
+
+      # A helper to join the :through table into the result of groups to access :through attributes
+      #
+      # @param [String, Array<String>] access Limiting to one or more access verbs. 'full' gets added automatically
+      #
+      # @example All access groups
+      #   user.groups.access
+      #   #=> [#<Group id: 1, access="read", ...>, ...]
+      #
+      # @example Groups for given access(es) plus 'full'
+      #   user.groups.access('read')
+      #   #=> [#<Group id: 1, access="full", ...>, ...]
+      #
+      # @example Groups for given access(es)es plus 'full'
+      #   user.groups.access('read', 'write')
+      #   #=> [#<Group id: 1, access="full", ...>, ...]
+      #
+      # @return [ActiveRecord::AssociationRelation<[<Group]>] List of Groups with :through attributes
+      def access(*access)
+        table_name = proxy_association.owner.class.group_through.table_name
+        query      = select("groups.*, #{table_name}.*")
+        return query if access.blank?
+
+        access.push('full') if !access.include?('full')
+
+        query.where("#{table_name}.access" => access)
+      end
+    end
+  end
+
+  # Checks a given Group( ID) for given access(es) for the instance.
+  # Checks indirect access via Roles if instance has Roles, too.
+  #
+  # @example Group ID param
+  #   user.group_access?(1, 'read')
+  #   #=> true
+  #
+  # @example Group param
+  #   user.group_access?(group, 'read')
+  #   #=> true
+  #
+  # @example Access list
+  #   user.group_access?(group, ['read', 'create'])
+  #   #=> true
+  #
+  # @return [Boolean]
+  def group_access?(group_id, access)
+    group_id = self.class.ensure_group_id_parameter(group_id)
+    access   = self.class.ensure_group_access_list_parameter(access)
+
+    # check direct access
+    return true if group_through.klass.includes(:group).exists?(
+      group_through.foreign_key => id,
+      group_id: group_id,
+      access:   access,
+      groups:   {
+        active: true
+      }
+    )
+
+    # check indirect access through Roles if possible
+    return false if !respond_to?(:role_access?)
+    role_access?(group_id, access)
+  end
+
+  # Lists the Group IDs the instance has the given access(es) plus 'full' to.
+  # Adds indirect accessable Group IDs via Roles if instance has Roles, too.
+  #
+  # @example Single access
+  #   user.group_ids_access('read')
+  #   #=> [1, 3, ...]
+  #
+  # @example Access list
+  #   user.group_ids_access(['read', 'create'])
+  #   #=> [1, 3, ...]
+  #
+  # @return [Array<Integer>] Group IDs the instance has the given access(es) to.
+  def group_ids_access(access)
+    access = self.class.ensure_group_access_list_parameter(access)
+
+    foreign_key = group_through.foreign_key
+    klass       = group_through.klass
+
+    # check direct access
+    ids   = klass.includes(:group).where(foreign_key => id, access: access, groups: { active: true }).pluck(:group_id)
+    ids ||= []
+
+    # check indirect access through roles if possible
+    return ids if !respond_to?(:role_ids)
+
+    role_group_ids = RoleGroup.includes(:group).where(role_id: role_ids, access: access, groups: { active: true }).pluck(:group_id)
+
+    # combines and removes duplicates
+    # and returns them in one statement
+    ids | role_group_ids
+  end
+
+  # Lists Groups the instance has the given access(es) plus 'full' to.
+  # Adds indirect accessable Groups via Roles if instance has Roles, too.
+  #
+  # @example Single access
+  #   user.groups_access('read')
+  #   #=> [#<Group id: 1, access="read", ...>, ...]
+  #
+  # @example Access list
+  #   user.groups_access(['read', 'create'])
+  #   #=> [#<Group id: 1, access="read", ...>, ...]
+  #
+  # @return [Array<Group>] Groups the instance has the given access(es) to.
+  def groups_access(access)
+    group_ids = group_ids_access(access)
+    Group.where(id: group_ids)
+  end
+
+  # Returns a map of Group name to access
+  #
+  # @example
+  #   user.group_names_access_map
+  #   #=> {'Users' => 'full', 'Support' => ['read', 'write']}
+  #
+  # @return [Hash<String=>String,Array<String>>] The map of Group name to access
+  def group_names_access_map
+    groups_access_map(:name)
+  end
+
+  # Stores a map of Group ID to access. Deletes all other relations.
+  #
+  # @example
+  #   user.group_names_access_map = {'Users' => 'full', 'Support' => ['read', 'write']}
+  #   #=> {'Users' => 'full', 'Support' => ['read', 'write']}
+  #
+  # @return [Hash<String=>String,Array<String>>] The given map
+  def group_names_access_map=(name_access_map)
+    groups_access_map_store(name_access_map) do |group_name|
+      Group.where(name: group_name).pluck(:id).first
+    end
+  end
+
+  # Returns a map of Group ID to access
+  #
+  # @example
+  #   user.group_ids_access_map
+  #   #=> {1 => 'full', 42 => ['read', 'write']}
+  #
+  # @return [Hash<Integer=>String,Array<String>>] The map of Group ID to access
+  def group_ids_access_map
+    groups_access_map(:id)
+  end
+
+  # Stores a map of Group ID to access. Deletes all other relations.
+  #
+  # @example
+  #   user.group_ids_access_map = {1 => 'full', 42 => ['read', 'write']}
+  #   #=> {1 => 'full', 42 => ['read', 'write']}
+  #
+  # @return [Hash<Integer=>String,Array<String>>] The given map
+  def group_ids_access_map=(id_access_map)
+    groups_access_map_store(id_access_map)
+  end
+
+  # An alias to .groups class method
+  def group_through
+    @group_through ||= self.class.group_through
+  end
+
+  private
+
+  def groups_access_map(key)
+    {}.tap do |hash|
+      groups.access.where(active: true).pluck(key, :access).each do |entry|
+        hash[ entry[0] ] ||= []
+        hash[ entry[0] ].push(entry[1])
+      end
+    end
+  end
+
+  def groups_access_map_store(map)
+    map.each do |group_identifier, accesses|
+      # use given key as identifier or look it up
+      # via the given block which returns the identifier
+      group_id = block_given? ? yield(group_identifier) : group_identifier
+
+      if !accesses.is_a?(Array)
+        accesses = [accesses]
+      end
+
+      accesses.each do |access|
+        push_group_access_buffer(
+          group_id: group_id,
+          access:   access
+        )
+
+        Rails.logger.error "TE DEBUG group_access_buffer = #{group_access_buffer.inspect}"
+      end
+    end
+
+    check_group_access_buffer if id
+  end
+
+  def push_group_access_buffer(entry)
+    @group_access_buffer ||= []
+    @group_access_buffer.push(entry)
+  end
+
+  def check_group_access_buffer
+    return if group_access_buffer.blank?
+    destroy_group_relations
+
+    foreign_key = group_through.foreign_key
+    entries     = group_access_buffer.collect do |entry|
+      entry[foreign_key] = id
+      entry
+    end
+
+    group_through.klass.create!(entries)
+
+    group_access_buffer = nil
+
+    cache_delete
+    true
+  end
+
+  def destroy_group_relations
+    group_through.klass.destroy_all(group_through.foreign_key => id)
+  end
+
+  # methods defined here are going to extend the class, not the instance of it
+  class_methods do
+
+    # Lists IDs of instances having the given access(es) to the given Group.
+    #
+    # @example Group ID param
+    #   User.group_access_ids(1, 'read')
+    #   #=> [1, 3, ...]
+    #
+    # @example Group param
+    #   User.group_access_ids(group, 'read')
+    #   #=> [1, 3, ...]
+    #
+    # @example Access list
+    #   User.group_access_ids(group, ['read', 'create'])
+    #   #=> [1, 3, ...]
+    #
+    # @return [Array<Integer>]
+    def group_access_ids(group_id, access)
+      group_id = ensure_group_id_parameter(group_id)
+      access   = ensure_group_access_list_parameter(access)
+
+      # check direct access
+      ids   = group_through.klass.includes(name.downcase).where(group_id: group_id, access: access, table_name => { active: true }).pluck(group_through.foreign_key)
+      ids ||= []
+
+      # check indirect access through roles if possible
+      return ids if !respond_to?(:role_access_ids)
+      role_instance_ids = role_access_ids(group_id, access)
+
+      # combines and removes duplicates
+      # and returns them in one statement
+      ids | role_instance_ids
+    end
+
+    # Lists instances having the given access(es) to the given Group.
+    #
+    # @example Group ID param
+    #   User.group_access(1, 'read')
+    #   #=> [#<User id: 1, ...>, ...]
+    #
+    # @example Group param
+    #   User.group_access(group, 'read')
+    #   #=> [#<User id: 1, ...>, ...]
+    #
+    # @example Access list
+    #   User.group_access(group, ['read', 'create'])
+    #   #=> [#<User id: 1, ...>, ...]
+    #
+    # @return [Array<Class>]
+    def group_access(group_id, access)
+      instance_ids = group_access_ids(group_id, access)
+      where(id: instance_ids)
+    end
+
+    # The reflection instance containing the association data
+    #
+    # @example
+    #   User.group_through
+    #   #=> <ActiveRecord::Reflection::HasManyReflection:0x007fd2f5785440 @name=:user_groups, ...>
+    #
+    # @return [ActiveRecord::Reflection::HasManyReflection] The given map
+    def group_through
+      @group_through ||= reflect_on_association(group_through_identifier)
+    end
+
+    # The identifier of the has_many :through relation
+    #
+    # @example
+    #   User.group_through_identifier
+    #   #=> :user_groups
+    #
+    # @return [Symbol] The relation identifier
+    def group_through_identifier
+      "#{name.downcase}_groups".to_sym
+    end
+
+    def ensure_group_id_parameter(group_or_id)
+      return group_or_id if group_or_id.is_a?(Integer)
+      group_or_id.id
+    end
+
+    def ensure_group_access_list_parameter(access)
+      access = [access] if access.is_a?(String)
+      access.push('full') if !access.include?('full')
+      access
+    end
+  end
+end
diff --git a/app/models/concerns/has_roles.rb b/app/models/concerns/has_roles.rb
new file mode 100644
index 000000000..bc3c75b72
--- /dev/null
+++ b/app/models/concerns/has_roles.rb
@@ -0,0 +1,75 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+module HasRoles
+  extend ActiveSupport::Concern
+
+  # Checks a given Group( ID) for given access(es) for the instance associated roles.
+  #
+  # @example Group ID param
+  #   user.role_access?(1, 'read')
+  #   #=> true
+  #
+  # @example Group param
+  #   user.role_access?(group, 'read')
+  #   #=> true
+  #
+  # @example Access list
+  #   user.role_access?(group, ['read', 'create'])
+  #   #=> true
+  #
+  # @return [Boolean]
+  def role_access?(group_id, access)
+    group_id = self.class.ensure_group_id_parameter(group_id)
+    access   = self.class.ensure_group_access_list_parameter(access)
+
+    RoleGroup.includes(:group, :role).exists?(
+      role_id:  roles.pluck(:id),
+      group_id: group_id,
+      access:   access,
+      groups:   {
+        active: true
+      },
+      roles: {
+        active: true
+      }
+    )
+  end
+
+  # methods defined here are going to extend the class, not the instance of it
+  class_methods do
+
+    # Lists IDs of instances having the given access(es) to the given Group through Roles.
+    #
+    # @example Group ID param
+    #   User.role_access_ids(1, 'read')
+    #   #=> [1, 3, ...]
+    #
+    # @example Group param
+    #   User.role_access_ids(group, 'read')
+    #   #=> [1, 3, ...]
+    #
+    # @example Access list
+    #   User.role_access_ids(group, ['read', 'create'])
+    #   #=> [1, 3, ...]
+    #
+    # @return [Array<Integer>]
+    def role_access_ids(group_id, access)
+      group_id = ensure_group_id_parameter(group_id)
+      access   = ensure_group_access_list_parameter(access)
+
+      role_ids   = RoleGroup.includes(:role).where(group_id: group_id, access: access, roles: { active: true }).pluck(:role_id)
+      join_table = reflect_on_association(:roles).join_table
+      includes(:roles).where(active: true, join_table => { role_id: role_ids }).distinct.pluck(:id)
+    end
+
+    def ensure_group_id_parameter(group_or_id)
+      return group_or_id if group_or_id.is_a?(Integer)
+      group_or_id.id
+    end
+
+    def ensure_group_access_list_parameter(access)
+      access = [access] if access.is_a?(String)
+      access.push('full') if !access.include?('full')
+      access
+    end
+  end
+end
diff --git a/app/models/object_manager/attribute.rb b/app/models/object_manager/attribute.rb
index 750128734..6f05f26ff 100644
--- a/app/models/object_manager/attribute.rb
+++ b/app/models/object_manager/attribute.rb
@@ -49,7 +49,7 @@ add a new attribute entry for an object
     data_type: 'select',
     data_option: {
       relation: 'Group',
-      relation_condition: { access: 'rw' },
+      relation_condition: { access: 'full' },
       multiple: false,
       null: true,
       translate: false,
diff --git a/app/models/organization.rb b/app/models/organization.rb
index 18cb20eba..a68b8505e 100644
--- a/app/models/organization.rb
+++ b/app/models/organization.rb
@@ -6,9 +6,8 @@ class Organization < ApplicationModel
   include ChecksLatestChangeObserved
   include HasHistory
   include HasSearchIndexBackend
+  include Organization::ChecksAccess
 
-  load 'organization/permission.rb'
-  include Organization::Permission
   load 'organization/assets.rb'
   include Organization::Assets
   extend Organization::Search
diff --git a/app/models/organization/checks_access.rb b/app/models/organization/checks_access.rb
new file mode 100644
index 000000000..33c17d489
--- /dev/null
+++ b/app/models/organization/checks_access.rb
@@ -0,0 +1,48 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+class Organization
+  module ChecksAccess
+    extend ActiveSupport::Concern
+
+    # Checks the given access of a given user for an organization.
+    #
+    # @param [User] The user that will be checked for given access.
+    # @param [String] The access that should get checked.
+    #
+    # @example
+    #  organization.access?(user, 'read')
+    #  #=> true
+    #
+    # @return [Boolean]
+    def access?(user, access)
+
+      # check customer
+      if user.permissions?('ticket.customer')
+
+        # access ok if its own organization
+        return false if access != 'read'
+        return false if !user.organization_id
+        return id == user.organization_id
+      end
+
+      # check agent
+      return true if user.permissions?('admin')
+      return true if user.permissions?('ticket.agent')
+      false
+    end
+
+    # Checks the given access of a given user for an organization and fails with an exception.
+    #
+    # @param (see Organization#access?)
+    #
+    # @example
+    #  organization.access!(user, 'read')
+    #
+    # @raise [NotAuthorized] Gets raised if given user doesn't have the given access.
+    #
+    # @return [nil]
+    def access!(user, access)
+      return if access?(user, access)
+      raise Exceptions::NotAuthorized
+    end
+  end
+end
diff --git a/app/models/organization/permission.rb b/app/models/organization/permission.rb
deleted file mode 100644
index e81eb158b..000000000
--- a/app/models/organization/permission.rb
+++ /dev/null
@@ -1,39 +0,0 @@
-# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
-
-class Organization
-  module Permission
-
-=begin
-
-check if user has access to user
-
-  user   = Organization.find(123)
-  result = organization.permission(type: 'rw', current_user: User.find(123))
-
-returns
-
-  result = true|false
-
-=end
-
-    def permission (data)
-
-      # check customer
-      if data[:current_user].permissions?('ticket.customer')
-
-        # access ok if its own organization
-        return false if data[:type] != 'ro'
-        return false if !data[:current_user].organization_id
-        return true if id == data[:current_user].organization_id
-
-        # no access
-        return false
-      end
-
-      # check agent
-      return true if data[:current_user].permissions?('admin')
-      return true if data[:current_user].permissions?('ticket.agent')
-      false
-    end
-  end
-end
diff --git a/app/models/recent_view.rb b/app/models/recent_view.rb
index 8cb226f90..3e44d79f9 100644
--- a/app/models/recent_view.rb
+++ b/app/models/recent_view.rb
@@ -105,8 +105,8 @@ class RecentView < ApplicationModel
     end
 
     # check permission
-    return if !record.respond_to?(:permission)
-    record.permission(current_user: user)
+    return if !record.respond_to?(:access?)
+    record.access?(user, 'read')
   end
 
 =begin
diff --git a/app/models/role.rb b/app/models/role.rb
index 0ff38b23b..174ea005d 100644
--- a/app/models/role.rb
+++ b/app/models/role.rb
@@ -4,6 +4,10 @@ class Role < ApplicationModel
   include HasActivityStreamLog
   include ChecksClientNotification
   include ChecksLatestChangeObserved
+  include HasGroups
+
+  load 'role/assets.rb'
+  include Role::Assets
 
   has_and_belongs_to_many :users, after_add: :cache_update, after_remove: :cache_update
   has_and_belongs_to_many :permissions, after_add: :cache_update, after_remove: :cache_update, before_add: :validate_agent_limit
@@ -13,7 +17,7 @@ class Role < ApplicationModel
   before_create  :validate_permissions
   before_update  :validate_permissions
 
-  association_attributes_ignored :user_ids
+  association_attributes_ignored :users
 
   activity_stream_permission 'admin.role'
 
diff --git a/app/models/role/assets.rb b/app/models/role/assets.rb
new file mode 100644
index 000000000..8b023a303
--- /dev/null
+++ b/app/models/role/assets.rb
@@ -0,0 +1,57 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class Role
+  module Assets
+
+=begin
+
+get all assets / related models for this roles
+
+  role = Role.find(123)
+  result = role.assets(assets_if_exists)
+
+returns
+
+  result = {
+    :Role => {
+      123  => role_model_123,
+      1234 => role_model_1234,
+    }
+  }
+
+=end
+
+    def assets(data)
+
+      app_model = self.class.to_app_model
+
+      if !data[ app_model ]
+        data[ app_model ] = {}
+      end
+      if !data[ app_model ][ id ]
+        local_attributes = attributes_with_association_ids
+
+        # set temp. current attributes to assets pool to prevent
+        # loops, will be updated with lookup attributes later
+        data[ app_model ][ id ] = local_attributes
+
+        local_attributes['group_ids'].each { |group_id, _access|
+          group = Group.lookup(id: group_id)
+          next if !group
+          data = group.assets(data)
+        }
+      end
+
+      return data if !self['created_by_id'] && !self['updated_by_id']
+      app_model_user = User.to_app_model
+      %w(created_by_id updated_by_id).each { |local_user_id|
+        next if !self[ local_user_id ]
+        next if data[ app_model_user ] && data[ app_model_user ][ self[ local_user_id ] ]
+        user = User.lookup(id: self[ local_user_id ])
+        next if !user
+        data = user.assets(data)
+      }
+      data
+    end
+  end
+end
diff --git a/app/models/role_group.rb b/app/models/role_group.rb
new file mode 100644
index 000000000..c684af14a
--- /dev/null
+++ b/app/models/role_group.rb
@@ -0,0 +1,13 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class RoleGroup < ApplicationModel
+  self.table_name   = 'roles_groups'
+  self.primary_keys = :role_id, :group_id, :access
+  belongs_to          :role
+  belongs_to          :group
+  validates           :access, presence: true
+
+  def self.ref_key
+    :role_id
+  end
+end
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 668f43c86..d549e9561 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -10,11 +10,10 @@ class Ticket < ApplicationModel
   include HasOnlineNotifications
   include HasKarmaActivityLog
   include HasLinks
+  include Ticket::ChecksAccess
 
   include Ticket::Escalation
   include Ticket::Subject
-  load 'ticket/permission.rb'
-  include Ticket::Permission
   load 'ticket/assets.rb'
   include Ticket::Assets
   load 'ticket/search_index.rb'
@@ -75,33 +74,9 @@ class Ticket < ApplicationModel
 
 =begin
 
-list of agents in group of ticket
-
-  ticket = Ticket.find(123)
-  result = ticket.agent_of_group
-
-returns
-
-  result = [user1, user2, ...]
-
-=end
-
-  def agent_of_group
-    roles = Role.with_permissions('ticket.agent')
-    role_ids = roles.map(&:id)
-    Group.find(group_id)
-         .users.where(active: true)
-         .joins(:roles)
-         .where('roles.id' => role_ids, 'roles.active' => true)
-         .order('users.login')
-         .uniq()
-  end
-
-=begin
-
 get user access conditions
 
-  conditions = Ticket.access_condition( User.find(1) )
+  conditions = Ticket.access_condition( User.find(1) , 'full')
 
 returns
 
@@ -109,22 +84,14 @@ returns
 
 =end
 
-  def self.access_condition(user)
-    access_condition = []
+  def self.access_condition(user, access)
     if user.permissions?('ticket.agent')
-      group_ids = Group.select('groups.id').joins(:users)
-                       .where('groups_users.user_id = ?', user.id)
-                       .where('groups.active = ?', true)
-                       .map(&:id)
-      access_condition = [ 'group_id IN (?)', group_ids ]
+      ['group_id IN (?)', user.group_ids_access(access)]
+    elsif !user.organization || ( !user.organization.shared || user.organization.shared == false )
+      ['tickets.customer_id = ?', user.id]
     else
-      access_condition = if !user.organization || ( !user.organization.shared || user.organization.shared == false )
-                           [ 'tickets.customer_id = ?', user.id ]
-                         else
-                           [ '(tickets.customer_id = ? OR tickets.organization_id = ?)', user.id, user.organization.id ]
-                         end
+      ['(tickets.customer_id = ? OR tickets.organization_id = ?)', user.id, user.organization.id]
     end
-    access_condition
   end
 
 =begin
@@ -393,11 +360,11 @@ returns
 
 get count of tickets and tickets which match on selector
 
-  ticket_count, tickets = Ticket.selectors(params[:condition], limit, current_user)
+  ticket_count, tickets = Ticket.selectors(params[:condition], limit, current_user, 'full')
 
 =end
 
-  def self.selectors(selectors, limit = 10, current_user = nil)
+  def self.selectors(selectors, limit = 10, current_user = nil, access = 'full')
     raise 'no selectors given' if !selectors
     query, bind_params, tables = selector2sql(selectors, current_user)
     return [] if !query
@@ -408,7 +375,7 @@ get count of tickets and tickets which match on selector
       return [ticket_count, tickets]
     end
 
-    access_condition = Ticket.access_condition(current_user)
+    access_condition = Ticket.access_condition(current_user, access)
     ticket_count = Ticket.where(access_condition).where(query, *bind_params).joins(tables).count
     tickets = Ticket.where(access_condition).where(query, *bind_params).joins(tables).limit(limit)
 
@@ -801,9 +768,9 @@ perform changes on ticket
             email = User.lookup(id: owner_id).email
             recipients_raw.push(email)
           elsif recipient == 'ticket_agents'
-            agent_of_group.each { |user|
+            User.group_access(group_id, 'full').order(:login).each do |user|
               recipients_raw.push(user.email)
-            }
+            end
           else
             logger.error "Unknown email notification recipient '#{recipient}'"
             next
diff --git a/app/models/ticket/article.rb b/app/models/ticket/article.rb
index 738cf112f..546f614fa 100644
--- a/app/models/ticket/article.rb
+++ b/app/models/ticket/article.rb
@@ -4,6 +4,7 @@ class Ticket::Article < ApplicationModel
   include ChecksClientNotification
   include HasHistory
   include ChecksHtmlSanitized
+  include Ticket::Article::ChecksAccess
 
   load 'ticket/article/assets.rb'
   include Ticket::Article::Assets
diff --git a/app/models/ticket/article/checks_access.rb b/app/models/ticket/article/checks_access.rb
new file mode 100644
index 000000000..5bf3eac12
--- /dev/null
+++ b/app/models/ticket/article/checks_access.rb
@@ -0,0 +1,42 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+class Ticket
+  class Article
+    module ChecksAccess
+      extend ActiveSupport::Concern
+
+      # Checks the given access of a given user for a ticket article.
+      #
+      # @param [User] The user that will be checked for given access.
+      # @param [String] The access that should get checked.
+      #
+      # @example
+      #  article.access?(user, 'read')
+      #  #=> true
+      #
+      # @return [Boolean]
+      def access?(user, access)
+        if user.permissions?('ticket.customer')
+          return false if internal == true
+        end
+
+        ticket = Ticket.lookup(id: ticket_id)
+        ticket.access?(user, access)
+      end
+
+      # Checks the given access of a given user for a ticket article and fails with an exception.
+      #
+      # @param (see Ticket::Article#access?)
+      #
+      # @example
+      #  article.access!(user, 'read')
+      #
+      # @raise [NotAuthorized] Gets raised if given user doesn't have the given access.
+      #
+      # @return [nil]
+      def access!(user, access)
+        return if access?(user, access)
+        raise Exceptions::NotAuthorized
+      end
+    end
+  end
+end
diff --git a/app/models/ticket/checks_access.rb b/app/models/ticket/checks_access.rb
new file mode 100644
index 000000000..fe5366239
--- /dev/null
+++ b/app/models/ticket/checks_access.rb
@@ -0,0 +1,57 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+class Ticket
+  module ChecksAccess
+    extend ActiveSupport::Concern
+
+    # Checks the given access of a given user for a ticket.
+    #
+    # @param [User] The user that will be checked for given access.
+    # @param [String] The access that should get checked.
+    #
+    # @example
+    #  ticket.access?(user, 'read')
+    #  #=> true
+    #
+    # @return [Boolean]
+    def access?(user, access)
+
+      # check customer
+      if user.permissions?('ticket.customer')
+
+        # access ok if its own ticket
+        return true if customer_id == user.id
+
+        # access ok if its organization ticket
+        if user.organization_id && organization_id
+          return true if organization_id == user.organization_id
+        end
+
+        # no access
+        return false
+      end
+
+      # check agent
+
+      # access if requestor is owner
+      return true if owner_id == user.id
+
+      # access if requestor is in group
+      user.group_access?(group.id, access)
+    end
+
+    # Checks the given access of a given user for a ticket and fails with an exception.
+    #
+    # @param (see Ticket#access?)
+    #
+    # @example
+    #  ticket.access!(user, 'read')
+    #
+    # @raise [NotAuthorized] Gets raised if given user doesn't have the given access.
+    #
+    # @return [nil]
+    def access!(user, access)
+      return if access?(user, access)
+      raise Exceptions::NotAuthorized
+    end
+  end
+end
diff --git a/app/models/ticket/overviews.rb b/app/models/ticket/overviews.rb
index 6f9e0b4fd..bea92fced 100644
--- a/app/models/ticket/overviews.rb
+++ b/app/models/ticket/overviews.rb
@@ -89,7 +89,7 @@ returns
     return [] if overviews.blank?
 
     # get only tickets with permissions
-    access_condition = Ticket.access_condition(user)
+    access_condition = Ticket.access_condition(user, 'overview')
 
     ticket_attributes = Ticket.new.attributes
     list = []
diff --git a/app/models/ticket/permission.rb b/app/models/ticket/permission.rb
deleted file mode 100644
index 774ca9fd4..000000000
--- a/app/models/ticket/permission.rb
+++ /dev/null
@@ -1,45 +0,0 @@
-# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
-module Ticket::Permission
-
-=begin
-
-check if user has access to ticket
-
-  ticket = Ticket.find(123)
-  result = ticket.permission(current_user: User.find(123))
-
-returns
-
-  result = true|false
-
-=end
-
-  def permission(data)
-
-    # check customer
-    if data[:current_user].permissions?('ticket.customer')
-
-      # access ok if its own ticket
-      return true if customer_id == data[:current_user].id
-
-      # access ok if its organization ticket
-      if data[:current_user].organization_id && organization_id
-        return true if organization_id == data[:current_user].organization_id
-      end
-
-      # no access
-      return false
-    end
-
-    # check agent
-
-    # access if requestor is owner
-    return true if owner_id == data[:current_user].id
-
-    # access if requestor is in group
-    data[:current_user].groups.each { |group|
-      return true if self.group.id == group.id
-    }
-    false
-  end
-end
diff --git a/app/models/ticket/screen_options.rb b/app/models/ticket/screen_options.rb
index 1b9104d03..40053bb72 100644
--- a/app/models/ticket/screen_options.rb
+++ b/app/models/ticket/screen_options.rb
@@ -10,6 +10,7 @@ list attributes
     article_id: 123,
 
     ticket: ticket_model,
+    current_user: User.find(123),
   )
 
 returns
@@ -26,6 +27,8 @@ returns
 =end
 
   def self.attributes_to_change(params)
+    raise 'current_user param needed' if !params[:current_user]
+
     if params[:ticket_id]
       params[:ticket] = Ticket.find(params[:ticket_id])
     end
@@ -45,22 +48,22 @@ returns
     if state_type && !state_types.include?(state_type.name)
       state_ids.push params[:ticket].state.id
     end
-    state_types.each { |type|
+    state_types.each do |type|
       state_type = Ticket::StateType.find_by(name: type)
       next if !state_type
-      state_type.states.each { |state|
+      state_type.states.each do |state|
         assets = state.assets(assets)
         state_ids.push state.id
-      }
-    }
+      end
+    end
     filter[:state_id] = state_ids
 
     # get priorities
     priority_ids = []
-    Ticket::Priority.where(active: true).each { |priority|
+    Ticket::Priority.where(active: true).each do |priority|
       assets = priority.assets(assets)
       priority_ids.push priority.id
-    }
+    end
     filter[:priority_id] = priority_ids
 
     type_ids = []
@@ -69,36 +72,45 @@ returns
       if params[:ticket].group.email_address_id
         types.push 'email'
       end
-      types.each { |type_name|
+      types.each do |type_name|
         type = Ticket::Article::Type.lookup( name: type_name )
-        if type
-          type_ids.push type.id
-        end
-      }
+        next if type.blank?
+        type_ids.push type.id
+      end
     end
     filter[:type_id] = type_ids
 
     # get group / user relations
     agents = {}
-    User.with_permissions('ticket.agent').each { |user|
+    User.with_permissions('ticket.agent').each do |user|
       agents[ user.id ] = 1
-    }
+    end
 
     dependencies = { group_id: { '' => { owner_id: [] } } }
-    Group.where(active: true).each { |group|
+
+    filter[:group_id] = []
+    groups = if params[:current_user].permissions?('ticket.agent')
+               params[:current_user].groups_access('create')
+             else
+               Group.where(active: true)
+             end
+
+    groups.each do |group|
+      filter[:group_id].push group.id
       assets = group.assets(assets)
       dependencies[:group_id][group.id] = { owner_id: [] }
-      group.users.each { |user|
+
+      User.group_access(group.id, 'full').each do |user|
         next if !agents[ user.id ]
         assets = user.assets(assets)
         dependencies[:group_id][ group.id ][ :owner_id ].push user.id
-      }
-    }
+      end
+    end
 
     {
-      assets: assets,
+      assets:    assets,
       form_meta: {
-        filter: filter,
+        filter:       filter,
         dependencies: dependencies,
       }
     }
diff --git a/app/models/ticket/search.rb b/app/models/ticket/search.rb
index 096d875bb..5979da11c 100644
--- a/app/models/ticket/search.rb
+++ b/app/models/ticket/search.rb
@@ -105,15 +105,9 @@ returns
       query_extention['bool']['must'] = []
 
       if current_user.permissions?('ticket.agent')
-        groups = Group.joins(:users)
-                      .where('groups_users.user_id = ?', current_user.id)
-                      .where('groups.active = ?', true)
-        group_condition = []
-        groups.each { |group|
-          group_condition.push group.id
-        }
+        group_ids = current_user.group_ids_access('read')
         access_condition = {
-          'query_string' => { 'default_field' => 'group_id', 'query' => "\"#{group_condition.join('" OR "')}\"" }
+          'query_string' => { 'default_field' => 'group_id', 'query' => "\"#{group_ids.join('" OR "')}\"" }
         }
       else
         access_condition = if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
@@ -151,7 +145,7 @@ returns
     end
 
     # fallback do sql query
-    access_condition = Ticket.access_condition(current_user)
+    access_condition = Ticket.access_condition(current_user, 'read')
 
     # do query
     # - stip out * we already search for *query* -
diff --git a/app/models/transaction/notification.rb b/app/models/transaction/notification.rb
index 417e98fa9..f8880c359 100644
--- a/app/models/transaction/notification.rb
+++ b/app/models/transaction/notification.rb
@@ -46,36 +46,8 @@ class Transaction::Notification
     # find recipients
     recipients_and_channels = []
 
-=begin
-    # group of agents to work on
-    if data[:recipient] == 'group'
-      recipients = ticket.agent_of_group()
-
-    # owner
-    elsif data[:recipient] == 'owner'
-      if ticket.owner_id != 1
-        recipients.push ticket.owner
-      end
-
-    # customer
-    elsif data[:recipient] == 'customer'
-      if ticket.customer_id != 1
-        # temporarily disabled
-        #        recipients.push ticket.customer
-      end
-
-    # owner or group of agents to work on
-    elsif data[:recipient] == 'to_work_on'
-      if ticket.owner_id != 1
-        recipients.push ticket.owner
-      else
-        recipients = ticket.agent_of_group()
-      end
-    end
-=end
-
     # loop through all users
-    possible_recipients = ticket.agent_of_group
+    possible_recipients = User.group_access(ticket.group_id, 'full').order(:login)
     if ticket.owner_id == 1
       possible_recipients.push ticket.owner
     end
diff --git a/app/models/user.rb b/app/models/user.rb
index 6941fb1b4..aa06390d5 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -28,9 +28,10 @@ class User < ApplicationModel
   include ChecksClientNotification
   include HasHistory
   include HasSearchIndexBackend
+  include HasGroups
+  include HasRoles
+  include User::ChecksAccess
 
-  load 'user/permission.rb'
-  include User::Permission
   load 'user/assets.rb'
   include User::Assets
   extend User::Search
@@ -44,7 +45,6 @@ class User < ApplicationModel
   after_update    :avatar_for_email_check
   after_destroy   :avatar_destroy
 
-  has_and_belongs_to_many :groups,          after_add: :cache_update, after_remove: :cache_update, class_name: 'Group'
   has_and_belongs_to_many :roles,           after_add: [:cache_update, :check_notifications], after_remove: :cache_update, before_add: :validate_agent_limit, before_remove: :last_admin_check, class_name: 'Role'
   has_and_belongs_to_many :organizations,   after_add: :cache_update, after_remove: :cache_update, class_name: 'Organization'
   #has_many                :permissions,     class_name: 'Permission', through: :roles, class_name: 'Role'
diff --git a/app/models/user/assets.rb b/app/models/user/assets.rb
index 59d12abc2..1d64c4f8b 100644
--- a/app/models/user/assets.rb
+++ b/app/models/user/assets.rb
@@ -32,7 +32,7 @@ returns
         local_attributes = attributes_with_association_ids
 
         # do not transfer crypted pw
-        local_attributes['password'] = ''
+        local_attributes.delete('password')
 
         # set temp. current attributes to assets pool to prevent
         # loops, will be updated with lookup attributes later
@@ -65,7 +65,7 @@ returns
 
         # get groups
         if local_attributes['group_ids']
-          local_attributes['group_ids'].each { |group_id|
+          local_attributes['group_ids'].each { |group_id, _access|
             group = Group.lookup(id: group_id)
             next if !group
             data = group.assets(data)
diff --git a/app/models/user/checks_access.rb b/app/models/user/checks_access.rb
new file mode 100644
index 000000000..3dfdd48dc
--- /dev/null
+++ b/app/models/user/checks_access.rb
@@ -0,0 +1,46 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+class User
+  module ChecksAccess
+    extend ActiveSupport::Concern
+
+    # Checks the given access of a given user for another user.
+    #
+    # @param [User] The user that will be checked for given access.
+    # @param [String] The access that should get checked.
+    #
+    # @example
+    #  user.access?(user, 'read')
+    #  #=> true
+    #
+    # @return [Boolean]
+    def access?(user, _access)
+
+      # check agent
+      return true if user.permissions?('admin.user')
+      return true if user.permissions?('ticket.agent')
+
+      # check customer
+      if user.permissions?('ticket.customer')
+        # access ok if its own user
+        return id == user.id
+      end
+
+      false
+    end
+
+    # Checks the given access of a given user for another user and fails with an exception.
+    #
+    # @param (see User#access?)
+    #
+    # @example
+    #  user.access!(user, 'read')
+    #
+    # @raise [NotAuthorized] Gets raised if given user doesn't have the given access.
+    #
+    # @return [nil]
+    def access!(user, access)
+      return if access?(user, access)
+      raise Exceptions::NotAuthorized
+    end
+  end
+end
diff --git a/app/models/user/permission.rb b/app/models/user/permission.rb
deleted file mode 100644
index 9b443c943..000000000
--- a/app/models/user/permission.rb
+++ /dev/null
@@ -1,37 +0,0 @@
-# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
-
-class User
-  module Permission
-
-=begin
-
-check if user has access to user
-
-  user   = User.find(123)
-  result = user.permission(type: 'rw', current_user: User.find(123))
-
-returns
-
-  result = true|false
-
-=end
-
-    def permission (data)
-
-      # check customer
-      if data[:current_user].permissions?('ticket.customer')
-
-        # access ok if its own user
-        return true if id == data[:current_user].id
-
-        # no access
-        return false
-      end
-
-      # check agent
-      return true if data[:current_user].permissions?('admin.user')
-      return true if data[:current_user].permissions?('ticket.agent')
-      false
-    end
-  end
-end
diff --git a/app/models/user_group.rb b/app/models/user_group.rb
new file mode 100644
index 000000000..795051803
--- /dev/null
+++ b/app/models/user_group.rb
@@ -0,0 +1,13 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class UserGroup < ApplicationModel
+  self.table_name   = 'groups_users'
+  self.primary_keys = :user_id, :group_id, :access
+  belongs_to          :user
+  belongs_to          :group
+  validates           :access, presence: true
+
+  def self.ref_key
+    :user_id
+  end
+end
diff --git a/config/environments/test.rb b/config/environments/test.rb
index 0177c1bcf..99f46bed0 100644
--- a/config/environments/test.rb
+++ b/config/environments/test.rb
@@ -46,4 +46,8 @@ Rails.application.configure do
   # format log
   config.log_formatter = Logger::Formatter.new
 
+  config.after_initialize do
+    ActiveRecord::Base.logger = Rails.logger.clone
+    ActiveRecord::Base.logger.level = Logger::INFO
+  end
 end
diff --git a/db/migrate/20120101000001_create_base.rb b/db/migrate/20120101000001_create_base.rb
index bc746804a..ea3b18ee9 100644
--- a/db/migrate/20120101000001_create_base.rb
+++ b/db/migrate/20120101000001_create_base.rb
@@ -161,14 +161,27 @@ class CreateBase < ActiveRecord::Migration
     add_foreign_key :roles_users, :roles
 
     create_table :groups_users, id: false do |t|
-      t.references :user
-      t.references :group
+      t.references :user,                null: false
+      t.references :group,               null: false
+      t.string :access,       limit: 50, null: false, default: 'full'
     end
     add_index :groups_users, [:user_id]
     add_index :groups_users, [:group_id]
+    add_index :groups_users, [:access]
     add_foreign_key :groups_users, :users
     add_foreign_key :groups_users, :groups
 
+    create_table :roles_groups, id: false do |t|
+      t.references :role,                null: false
+      t.references :group,               null: false
+      t.string :access,       limit: 50, null: false, default: 'full'
+    end
+    add_index :roles_groups, [:role_id]
+    add_index :roles_groups, [:group_id]
+    add_index :roles_groups, [:access]
+    add_foreign_key :roles_groups, :roles
+    add_foreign_key :roles_groups, :groups
+
     create_table :organizations_users, id: false do |t|
       t.references :user
       t.references :organization
diff --git a/db/migrate/20170403000001_fixed_admin_user_permission_920.rb b/db/migrate/20170403000001_fixed_admin_user_permission_920.rb
index 970463353..7c8b131ba 100644
--- a/db/migrate/20170403000001_fixed_admin_user_permission_920.rb
+++ b/db/migrate/20170403000001_fixed_admin_user_permission_920.rb
@@ -84,7 +84,7 @@ class FixedAdminUserPermission920 < ActiveRecord::Migration
       data_option: {
         default: '',
         relation: 'Group',
-        relation_condition: { access: 'rw' },
+        relation_condition: { access: 'full' },
         nulloption: true,
         multiple: false,
         null: false,
diff --git a/db/migrate/20170608151442_enhanced_permissions.rb b/db/migrate/20170608151442_enhanced_permissions.rb
new file mode 100644
index 000000000..70748b515
--- /dev/null
+++ b/db/migrate/20170608151442_enhanced_permissions.rb
@@ -0,0 +1,23 @@
+class EnhancedPermissions < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    change_column_null :groups_users, :user_id, false
+    change_column_null :groups_users, :group_id, false
+    add_column :groups_users, :access, :string, limit: 50, null: false, default: 'full'
+    add_index :groups_users, [:access]
+    UserGroup.connection.schema_cache.clear!
+    UserGroup.reset_column_information
+
+    create_table :roles_groups, id: false do |t|
+      t.references :role,                null: false
+      t.references :group,               null: false
+      t.string :access,       limit: 50, null: false, default: 'full'
+    end
+    add_index :roles_groups, [:role_id]
+    add_index :roles_groups, [:group_id]
+    add_index :roles_groups, [:access]
+  end
+end
diff --git a/db/seeds/object_manager_attributes.rb b/db/seeds/object_manager_attributes.rb
index 6e70e8ed6..420d4f3ee 100644
--- a/db/seeds/object_manager_attributes.rb
+++ b/db/seeds/object_manager_attributes.rb
@@ -106,7 +106,7 @@ ObjectManager::Attribute.add(
   data_option: {
     default: '',
     relation: 'Group',
-    relation_condition: { access: 'rw' },
+    relation_condition: { access: 'full' },
     nulloption: true,
     multiple: false,
     null: false,
diff --git a/lib/sessions/backend/base.rb b/lib/sessions/backend/base.rb
index a807c64f8..afbb67aa8 100644
--- a/lib/sessions/backend/base.rb
+++ b/lib/sessions/backend/base.rb
@@ -1,6 +1,6 @@
 class Sessions::Backend::Base
 
-  def initialize(user, asset_lookup, client, client_id, ttl = 30)
+  def initialize(user, asset_lookup, client, client_id, ttl = 10)
     @user         = user
     @client       = client
     @client_id    = client_id
diff --git a/lib/sessions/backend/ticket_create.rb b/lib/sessions/backend/ticket_create.rb
index b4b098e3e..c8e757ad7 100644
--- a/lib/sessions/backend/ticket_create.rb
+++ b/lib/sessions/backend/ticket_create.rb
@@ -4,7 +4,7 @@ class Sessions::Backend::TicketCreate < Sessions::Backend::Base
 
     # get attributes to update
     ticket_create_attributes = Ticket::ScreenOptions.attributes_to_change(
-      user: @user.id,
+      current_user: @user,
     )
 
     # no data exists
diff --git a/lib/stats/ticket_channel_distribution.rb b/lib/stats/ticket_channel_distribution.rb
index b75b35e18..06da940b7 100644
--- a/lib/stats/ticket_channel_distribution.rb
+++ b/lib/stats/ticket_channel_distribution.rb
@@ -8,7 +8,7 @@ class Stats::TicketChannelDistribution
     time_range = 7.days
 
     # get users groups
-    group_ids = user.groups.map(&:id)
+    group_ids = user.group_ids_access('full')
 
     # get channels
     channels = [
diff --git a/lib/stats/ticket_escalation.rb b/lib/stats/ticket_escalation.rb
index 6c0662f33..3358e3df5 100644
--- a/lib/stats/ticket_escalation.rb
+++ b/lib/stats/ticket_escalation.rb
@@ -7,7 +7,7 @@ class Stats::TicketEscalation
     open_state_ids = Ticket::State.by_category(:open).pluck(:id)
 
     # get users groups
-    group_ids = user.groups.map(&:id)
+    group_ids = user.group_ids_access('full')
 
     # owned tickets
     own_escalated = Ticket.where(
diff --git a/lib/stats/ticket_load_measure.rb b/lib/stats/ticket_load_measure.rb
index 67c33836d..8f9b992ba 100644
--- a/lib/stats/ticket_load_measure.rb
+++ b/lib/stats/ticket_load_measure.rb
@@ -10,7 +10,7 @@ class Stats::TicketLoadMeasure
     count = Ticket.where(owner_id: user.id, state_id: open_state_ids).count
 
     # get total open
-    total = Ticket.where(group_id: user.groups.map(&:id), state_id: open_state_ids).count
+    total = Ticket.where(group_id: user.group_ids_access('full'), state_id: open_state_ids).count
 
     average = '-'
     state = 'good'
diff --git a/lib/stats/ticket_waiting_time.rb b/lib/stats/ticket_waiting_time.rb
index efcc10427..7a474dcb8 100644
--- a/lib/stats/ticket_waiting_time.rb
+++ b/lib/stats/ticket_waiting_time.rb
@@ -5,7 +5,7 @@ class Stats::TicketWaitingTime
   def self.generate(user)
 
     # get users groups
-    group_ids = user.groups.map(&:id)
+    group_ids = user.group_ids_access('full')
 
     own_waiting = Ticket.where(
       'owner_id = ? AND group_id IN (?) AND updated_at > ?', user.id, group_ids, Time.zone.today
diff --git a/spec/factories/role.rb b/spec/factories/role.rb
new file mode 100644
index 000000000..6a8cd742f
--- /dev/null
+++ b/spec/factories/role.rb
@@ -0,0 +1,14 @@
+FactoryGirl.define do
+  sequence :test_role_name do |n|
+    "TestRole#{n}"
+  end
+end
+
+FactoryGirl.define do
+
+  factory :role do
+    name { generate(:test_role_name) }
+    created_by_id 1
+    updated_by_id 1
+  end
+end
diff --git a/spec/models/concerns/has_groups_examples.rb b/spec/models/concerns/has_groups_examples.rb
new file mode 100644
index 000000000..0fd9b3f43
--- /dev/null
+++ b/spec/models/concerns/has_groups_examples.rb
@@ -0,0 +1,523 @@
+RSpec.shared_examples 'HasGroups' do
+
+  context 'group' do
+
+    let(:factory_name) { described_class.name.downcase.to_sym }
+    let(:instance) { create(factory_name) }
+    let(:instance_inactive) { create(factory_name, active: false) }
+    let(:group_full) { create(:group) }
+    let(:group_read) { create(:group) }
+    let(:group_inactive) { create(:group, active: false) }
+
+    context '.group_through_identifier' do
+
+      it 'responds to group_through_identifier' do
+        expect(described_class).to respond_to(:group_through_identifier)
+      end
+
+      it 'returns a Symbol as identifier' do
+        expect(described_class.group_through_identifier).to be_a(Symbol)
+      end
+
+      it 'instance responds to group_through_identifier method' do
+        expect(instance).to respond_to(described_class.group_through_identifier)
+      end
+    end
+
+    context '.group_through' do
+
+      it 'responds to group_through' do
+        expect(described_class).to respond_to(:group_through)
+      end
+
+      it 'returns the Reflection instance of the has_many :through relation' do
+        expect(described_class.group_through).to be_a(ActiveRecord::Reflection::HasManyReflection)
+      end
+    end
+
+    context '#groups' do
+
+      it 'responds to groups' do
+        expect(instance).to respond_to(:groups)
+      end
+
+      context '#groups.access' do
+
+        it 'responds to groups.access' do
+          expect(instance.groups).to respond_to(:access)
+        end
+
+        context 'result' do
+
+          before(:each) do
+            instance.group_names_access_map = {
+              group_full.name     => 'full',
+              group_read.name     => 'read',
+              group_inactive.name => 'write',
+            }
+          end
+
+          it 'returns all related Groups' do
+            expect(instance.groups.access.size).to eq(3)
+          end
+
+          it 'adds join table attribute(s like) access' do
+            expect(instance.groups.access.first).to respond_to(:access)
+          end
+
+          it 'filters for given access parameter' do
+            expect(instance.groups.access('read')).to include(group_read)
+          end
+
+          it 'filters for given access list parameter' do
+            expect(instance.groups.access('read', 'write')).to include(group_read, group_inactive)
+          end
+
+          it 'always includes full access groups' do
+            expect(instance.groups.access('read')).to include(group_full)
+          end
+        end
+      end
+    end
+
+    context '#group_access?' do
+
+      before(:each) do
+        instance.group_names_access_map = {
+          group_read.name => 'read',
+        }
+      end
+
+      it 'responds to group_access?' do
+        expect(instance).to respond_to(:group_access?)
+      end
+
+      context 'Group ID parameter' do
+        include_examples '#group_access? call' do
+          let(:group_parameter) { group_read.id }
+        end
+      end
+
+      context 'Group parameter' do
+        include_examples '#group_access? call' do
+          let(:group_parameter) { group_read }
+        end
+      end
+
+      it 'prevents inactive Group' do
+        instance.group_names_access_map = {
+          group_inactive.name => 'read',
+        }
+
+        expect(instance.group_access?(group_inactive.id, 'read')).to be false
+      end
+    end
+
+    context '#group_ids_access' do
+
+      before(:each) do
+        instance.group_names_access_map = {
+          group_read.name => 'read',
+        }
+      end
+
+      it 'responds to group_ids_access' do
+        expect(instance).to respond_to(:group_ids_access)
+      end
+
+      it 'lists only active Group IDs' do
+        instance.group_names_access_map = {
+          group_read.name     => 'read',
+          group_inactive.name => 'read',
+        }
+
+        result = instance.group_ids_access('read')
+        expect(result).not_to include(group_inactive.id)
+      end
+
+      context 'single access' do
+
+        it 'lists access Group IDs' do
+          result = instance.group_ids_access('read')
+          expect(result).to include(group_read.id)
+        end
+
+        it "doesn't list for no access" do
+          result = instance.group_ids_access('write')
+          expect(result).not_to include(group_read.id)
+        end
+      end
+
+      context 'access list' do
+
+        it 'lists access Group IDs' do
+          result = instance.group_ids_access(%w(read write))
+          expect(result).to include(group_read.id)
+        end
+
+        it "doesn't list for no access" do
+          result = instance.group_ids_access(%w(write create))
+          expect(result).not_to include(group_read.id)
+        end
+      end
+    end
+
+    context '#groups_access' do
+
+      it 'responds to groups_access' do
+        expect(instance).to respond_to(:groups_access)
+      end
+
+      it 'wraps #group_ids_access' do
+        expect(instance).to receive(:group_ids_access)
+        instance.groups_access('read')
+      end
+
+      it 'returns Groups' do
+        instance.group_names_access_map = {
+          group_read.name => 'read',
+        }
+        result = instance.groups_access('read')
+        expect(result).to include(group_read)
+      end
+    end
+
+    context '#group_names_access_map=' do
+
+      it 'responds to group_names_access_map=' do
+        expect(instance).to respond_to(:group_names_access_map=)
+      end
+
+      context 'Group name => access relation storage' do
+
+        it 'stores Hash with String values' do
+          expect do
+            instance.group_names_access_map = {
+              group_full.name => 'full',
+              group_read.name => 'read',
+            }
+          end.to change {
+            described_class.group_through.klass.count
+          }.by(2)
+        end
+
+        it 'stores Hash with String values' do
+          expect do
+            instance.group_names_access_map = {
+              group_full.name => 'full',
+              group_read.name => %w(read write),
+            }
+          end.to change {
+            described_class.group_through.klass.count
+          }.by(3)
+        end
+
+        context 'new instance' do
+          let(:new_instance) { build(factory_name) }
+
+          it "doesn't store directly" do
+            expect do
+              new_instance.group_names_access_map = {
+                group_full.name => 'full',
+                group_read.name => 'read',
+              }
+            end.not_to change {
+              described_class.group_through.klass.count
+            }
+          end
+
+          it 'stores after save' do
+            expect do
+              new_instance.group_names_access_map = {
+                group_full.name => 'full',
+                group_read.name => 'read',
+              }
+
+              new_instance.save
+            end.to change {
+              described_class.group_through.klass.count
+            }.by(2)
+          end
+        end
+      end
+    end
+
+    context '#group_names_access_map' do
+
+      it 'responds to group_names_access_map' do
+        expect(instance).to respond_to(:group_names_access_map)
+      end
+
+      it 'returns instance Group name => access relations as Hash' do
+        expected = {
+          group_full.name => ['full'],
+          group_read.name => ['read'],
+        }
+
+        instance.group_names_access_map = expected
+
+        expect(instance.group_names_access_map).to eq(expected)
+      end
+    end
+
+    context '#group_ids_access_map=' do
+
+      it 'responds to group_ids_access_map=' do
+        expect(instance).to respond_to(:group_ids_access_map=)
+      end
+
+      context 'Group ID => access relation storage' do
+
+        it 'stores Hash with String values' do
+          expect do
+            instance.group_ids_access_map = {
+              group_full.id => 'full',
+              group_read.id => 'read',
+            }
+          end.to change {
+            described_class.group_through.klass.count
+          }.by(2)
+        end
+
+        it 'stores Hash with String values' do
+          expect do
+            instance.group_ids_access_map = {
+              group_full.id => 'full',
+              group_read.id => %w(read write),
+            }
+          end.to change {
+            described_class.group_through.klass.count
+          }.by(3)
+        end
+
+        context 'new instance' do
+          let(:new_instance) { build(factory_name) }
+
+          it "doesn't store directly" do
+            expect do
+              new_instance.group_ids_access_map = {
+                group_full.id => 'full',
+                group_read.id => 'read',
+              }
+            end.not_to change {
+              described_class.group_through.klass.count
+            }
+          end
+
+          it 'stores after save' do
+            expect do
+              new_instance.group_ids_access_map = {
+                group_full.id => 'full',
+                group_read.id => 'read',
+              }
+
+              new_instance.save
+            end.to change {
+              described_class.group_through.klass.count
+            }.by(2)
+          end
+        end
+      end
+    end
+
+    context '#group_ids_access_map' do
+
+      it 'responds to group_ids_access_map' do
+        expect(instance).to respond_to(:group_ids_access_map)
+      end
+
+      it 'returns instance Group ID => access relations as Hash' do
+        expected = {
+          group_full.id => ['full'],
+          group_read.id => ['read'],
+        }
+
+        instance.group_ids_access_map = expected
+
+        expect(instance.group_ids_access_map).to eq(expected)
+      end
+    end
+
+    context '#associations_from_param' do
+
+      it 'handles group_ids parameter as group_ids_access_map' do
+        expected = {
+          group_full.id => ['full'],
+          group_read.id => ['read'],
+        }
+
+        instance.associations_from_param(group_ids: expected)
+        expect(instance.group_ids_access_map).to eq(expected)
+      end
+
+      it 'handles groups parameter as group_names_access_map' do
+        expected = {
+          group_full.name => ['full'],
+          group_read.name => ['read'],
+        }
+
+        instance.associations_from_param(groups: expected)
+        expect(instance.group_names_access_map).to eq(expected)
+      end
+    end
+
+    context '#attributes_with_association_ids' do
+
+      it 'includes group_ids as group_ids_access_map' do
+        expected = {
+          group_full.id => ['full'],
+          group_read.id => ['read'],
+        }
+
+        instance.group_ids_access_map = expected
+
+        result = instance.attributes_with_association_ids
+        expect(result['group_ids']).to eq(expected)
+      end
+    end
+
+    context '#attributes_with_association_names' do
+
+      it 'includes group_ids as group_ids_access_map' do
+        expected = {
+          group_full.id => ['full'],
+          group_read.id => ['read'],
+        }
+
+        instance.group_ids_access_map = expected
+
+        result = instance.attributes_with_association_names
+        expect(result['group_ids']).to eq(expected)
+      end
+
+      it 'includes groups as group_names_access_map' do
+        expected = {
+          group_full.name => ['full'],
+          group_read.name => ['read'],
+        }
+
+        instance.group_names_access_map = expected
+
+        result = instance.attributes_with_association_names
+        expect(result['groups']).to eq(expected)
+      end
+    end
+
+    context '.group_access_ids' do
+
+      before(:each) do
+        instance.group_names_access_map = {
+          group_read.name => 'read',
+        }
+      end
+
+      it 'responds to group_access_ids' do
+        expect(described_class).to respond_to(:group_access_ids)
+      end
+
+      it 'lists only active instance IDs' do
+        instance_inactive.group_names_access_map = {
+          group_read.name => 'read',
+        }
+
+        result = described_class.group_access_ids(group_read.id, 'read')
+        expect(result).not_to include(instance_inactive.id)
+      end
+
+      context 'Group ID parameter' do
+        include_examples '.group_access_ids call' do
+          let(:group_parameter) { group_read.id }
+        end
+      end
+
+      context 'Group parameter' do
+        include_examples '.group_access_ids call' do
+          let(:group_parameter) { group_read.id }
+        end
+      end
+    end
+
+    context '.group_access' do
+
+      it 'responds to group_access' do
+        expect(described_class).to respond_to(:group_access)
+      end
+
+      it 'wraps .group_access_ids' do
+        expect(described_class).to receive(:group_access_ids)
+        described_class.group_access(group_read, 'read')
+      end
+
+      it 'returns class instances' do
+        instance.group_names_access_map = {
+          group_read.name => 'read',
+        }
+
+        result = described_class.group_access(group_read, 'read')
+        expect(result).to include(instance)
+      end
+    end
+
+    it 'destroys relations before instance gets destroyed' do
+
+      instance.group_names_access_map = {
+        group_full.name     => 'full',
+        group_read.name     => 'read',
+        group_inactive.name => 'write',
+      }
+      expect do
+        instance.destroy
+      end.to change {
+        described_class.group_through.klass.count
+      }.by(-3)
+    end
+  end
+end
+
+RSpec.shared_examples '#group_access? call' do
+  context 'single access' do
+
+    it 'checks positive' do
+      expect(instance.group_access?(group_parameter, 'read')).to be true
+    end
+
+    it 'checks negative' do
+      expect(instance.group_access?(group_parameter, 'write')).to be false
+    end
+  end
+
+  context 'access list' do
+
+    it 'checks positive' do
+      expect(instance.group_access?(group_parameter, %w(read write))).to be true
+    end
+
+    it 'checks negative' do
+      expect(instance.group_access?(group_parameter, %w(write create))).to be false
+    end
+  end
+end
+
+RSpec.shared_examples '.group_access_ids call' do
+  context 'single access' do
+
+    it 'lists access IDs' do
+      expect(described_class.group_access_ids(group_parameter, 'read')).to include(instance.id)
+    end
+
+    it 'excludes non access IDs' do
+      expect(described_class.group_access_ids(group_parameter, 'write')).not_to include(instance.id)
+    end
+  end
+
+  context 'access list' do
+
+    it 'lists access IDs' do
+      expect(described_class.group_access_ids(group_parameter, %w(read write))).to include(instance.id)
+    end
+
+    it 'excludes non access IDs' do
+      expect(described_class.group_access_ids(group_parameter, %w(write create))).not_to include(instance.id)
+    end
+  end
+end
diff --git a/spec/models/concerns/has_roles_examples.rb b/spec/models/concerns/has_roles_examples.rb
new file mode 100644
index 000000000..83f5fe29c
--- /dev/null
+++ b/spec/models/concerns/has_roles_examples.rb
@@ -0,0 +1,268 @@
+RSpec.shared_examples 'HasRoles' do
+
+  context 'role' do
+
+    let(:factory_name) { described_class.name.downcase.to_sym }
+    let(:instance) { create(factory_name) }
+    let(:instance_inactive) { create(factory_name, active: false) }
+    let(:role) { create(:role) }
+    let(:group_instance) { create(:group) }
+    let(:group_role) { create(:group) }
+    let(:group_inactive) { create(:group, active: false) }
+
+    context '#role_access?' do
+
+      before(:each) do
+        role.group_names_access_map = {
+          group_role.name => 'read',
+        }
+
+        instance.roles = [role]
+      end
+
+      it 'responds to role_access?' do
+        expect(instance).to respond_to(:role_access?)
+      end
+
+      context 'Group ID parameter' do
+        include_examples '#role_access? call' do
+          let(:group_parameter) { group_role.id }
+        end
+      end
+
+      context 'Group parameter' do
+        include_examples '#role_access? call' do
+          let(:group_parameter) { group_role }
+        end
+      end
+
+      it 'prevents inactive Group' do
+        role.group_names_access_map = {
+          group_inactive.name => 'read',
+        }
+
+        expect(instance.group_access?(group_inactive.id, 'read')).to be false
+      end
+
+      it 'prevents inactive Role' do
+        role_inactive = create(:role, active: false)
+        role_inactive.group_names_access_map = {
+          group_role.name => 'read',
+        }
+
+        instance.roles = [role_inactive]
+
+        expect(instance.group_access?(group_role.id, 'read')).to be false
+      end
+    end
+
+    context '.role_access_ids' do
+
+      before(:each) do
+        role.group_names_access_map = {
+          group_role.name => 'read',
+        }
+
+        instance.roles = [role]
+      end
+
+      it 'responds to role_access_ids' do
+        expect(described_class).to respond_to(:role_access_ids)
+      end
+
+      it 'lists only active instance IDs' do
+        role.group_names_access_map = {
+          group_role.name => 'read',
+        }
+
+        result = described_class.group_access_ids(group_role.id, 'read')
+        expect(result).not_to include(instance_inactive.id)
+      end
+
+      it 'lists only active instance IDs' do
+        role.group_names_access_map = {
+          group_role.name => 'read',
+        }
+
+        instance_inactive.roles = [role]
+
+        result = described_class.role_access_ids(group_role.id, 'read')
+        expect(result).not_to include(instance_inactive.id)
+      end
+
+      context 'Group ID parameter' do
+        include_examples '.role_access_ids call' do
+          let(:group_parameter) { group_role.id }
+        end
+      end
+
+      context 'Group parameter' do
+        include_examples '.role_access_ids call' do
+          let(:group_parameter) { group_role.id }
+        end
+      end
+    end
+
+    context 'group' do
+
+      before(:each) do
+        role.group_names_access_map = {
+          group_role.name => 'read',
+        }
+
+        instance.roles = [role]
+
+        instance.group_names_access_map = {
+          group_instance.name => 'read',
+        }
+      end
+
+      context '#group_access?' do
+
+        it 'falls back to #role_access?' do
+          expect(instance).to receive(:role_access?)
+          instance.group_access?(group_role, 'read')
+        end
+
+        it "doesn't fall back to #role_access? if not needed" do
+          expect(instance).not_to receive(:role_access?)
+          instance.group_access?(group_instance, 'read')
+        end
+      end
+
+      context '#group_ids_access' do
+
+        before(:each) do
+          role.group_names_access_map = {
+            group_role.name => 'read',
+          }
+
+          instance.roles = [role]
+
+          instance.group_names_access_map = {
+            group_instance.name => 'read',
+          }
+        end
+
+        it 'lists only active Group IDs' do
+          role.group_names_access_map = {
+            group_role.name     => 'read',
+            group_inactive.name => 'read',
+          }
+
+          result = instance.group_ids_access('read')
+          expect(result).not_to include(group_inactive.id)
+        end
+
+        context 'single access' do
+
+          it 'lists access Group IDs' do
+            result = instance.group_ids_access('read')
+            expect(result).to include(group_role.id)
+          end
+
+          it "doesn't list for no access" do
+            result = instance.group_ids_access('write')
+            expect(result).not_to include(group_role.id)
+          end
+
+          it "doesn't contain duplicate IDs" do
+            instance.group_names_access_map = {
+              group_role.name => 'read',
+            }
+
+            result = instance.group_ids_access('read')
+            expect(result.uniq).to eq(result)
+          end
+        end
+
+        context 'access list' do
+
+          it 'lists access Group IDs' do
+            result = instance.group_ids_access(%w(read write))
+            expect(result).to include(group_role.id)
+          end
+
+          it "doesn't list for no access" do
+            result = instance.group_ids_access(%w(write create))
+            expect(result).not_to include(group_role.id)
+          end
+
+          it "doesn't contain duplicate IDs" do
+            instance.group_names_access_map = {
+              group_role.name => 'read',
+            }
+
+            result = instance.group_ids_access(%w(read create))
+            expect(result.uniq).to eq(result)
+          end
+        end
+      end
+
+      context '.group_access_ids' do
+
+        it 'includes the result of .role_access_ids' do
+          result = described_class.group_access_ids(group_role, 'read')
+          expect(result).to include(instance.id)
+        end
+
+        it "doesn't contain duplicate IDs" do
+          instance.group_names_access_map = {
+            group_role.name => 'read',
+          }
+
+          result = described_class.group_access_ids(group_role, 'read')
+          expect(result.uniq).to eq(result)
+        end
+      end
+    end
+  end
+end
+
+RSpec.shared_examples '#role_access? call' do
+  context 'single access' do
+
+    it 'checks positive' do
+      expect(instance.role_access?(group_parameter, 'read')).to be true
+    end
+
+    it 'checks negative' do
+      expect(instance.role_access?(group_parameter, 'write')).to be false
+    end
+  end
+
+  context 'access list' do
+
+    it 'checks positive' do
+      expect(instance.role_access?(group_parameter, %w(read write))).to be true
+    end
+
+    it 'checks negative' do
+      expect(instance.role_access?(group_parameter, %w(write create))).to be false
+    end
+  end
+end
+
+RSpec.shared_examples '.role_access_ids call' do
+  context 'single access' do
+
+    it 'lists access IDs' do
+      expect(described_class.role_access_ids(group_parameter, 'read')).to include(instance.id)
+    end
+
+    it 'excludes non access IDs' do
+      expect(described_class.role_access_ids(group_parameter, 'write')).not_to include(instance.id)
+    end
+  end
+
+  context 'access list' do
+
+    it 'lists access IDs' do
+      expect(described_class.role_access_ids(group_parameter, %w(read write))).to include(instance.id)
+    end
+
+    it 'excludes non access IDs' do
+      expect(described_class.role_access_ids(group_parameter, %w(write create))).not_to include(instance.id)
+    end
+  end
+end
diff --git a/spec/models/role_spec.rb b/spec/models/role_spec.rb
new file mode 100644
index 000000000..9e9d307d7
--- /dev/null
+++ b/spec/models/role_spec.rb
@@ -0,0 +1,6 @@
+require 'rails_helper'
+require 'models/concerns/has_groups_examples'
+
+RSpec.describe Role do
+  include_examples 'HasGroups'
+end
diff --git a/spec/models/user_spec.rb b/spec/models/user_spec.rb
index 7c932eebb..de8985e17 100644
--- a/spec/models/user_spec.rb
+++ b/spec/models/user_spec.rb
@@ -1,6 +1,10 @@
 require 'rails_helper'
+require 'models/concerns/has_groups_examples'
+require 'models/concerns/has_roles_examples'
 
 RSpec.describe User do
+  include_examples 'HasGroups'
+  include_examples 'HasRoles'
 
   let(:new_password) { 'N3W54V3PW!' }
 
diff --git a/test/browser/abb_one_group_test.rb b/test/browser/abb_one_group_test.rb
index e42349985..13de33b8a 100644
--- a/test/browser/abb_one_group_test.rb
+++ b/test/browser/abb_one_group_test.rb
@@ -59,10 +59,10 @@ class AgentTicketActionLevel0Test < TestCase
     )
     exists(
       displayed: false,
-      css: '.modal [name="group_ids"]',
+      css: '.modal .js-groupList',
     )
     exists(
-      css: '.modal [name="group_ids"]:checked',
+      css: '.modal .js-groupListItem[value=full]:checked',
     )
     click(
       css: '.modal button.btn.btn--primary',
@@ -105,10 +105,10 @@ class AgentTicketActionLevel0Test < TestCase
 
     exists(
       displayed: false,
-      css: '.modal [name="group_ids"]',
+      css: '.modal .js-groupList',
     )
     exists_not(
-      css: '.modal [name="group_ids"]:checked',
+      css: '.modal .js-groupListItem[value=full]:checked',
     )
 
     # enable agent role
@@ -117,10 +117,11 @@ class AgentTicketActionLevel0Test < TestCase
     )
 
     exists(
-      css: '.modal [name="group_ids"]',
+      displayed: false,
+      css: '.modal .js-groupList',
     )
     exists(
-      css: '.modal [name="group_ids"]:checked',
+      css: '.modal .js-groupListItem[value=full]:checked',
     )
 
     click(
@@ -214,8 +215,14 @@ class AgentTicketActionLevel0Test < TestCase
       data: {
         name:   "some group #{rand(999_999_999)}",
         member: [
-          'master@example.com',
-          'agent1@example.com',
+          {
+            login: 'master@example.com',
+            access: 'full',
+          },
+          {
+            login: 'agent1@example.com',
+            access: 'full',
+          },
         ],
       },
     )
diff --git a/test/browser/agent_ticket_attachment_test.rb b/test/browser/agent_ticket_attachment_test.rb
index b91a4f6c2..2e35f5f56 100644
--- a/test/browser/agent_ticket_attachment_test.rb
+++ b/test/browser/agent_ticket_attachment_test.rb
@@ -233,6 +233,7 @@ class AgentTicketAttachmentTest < TestCase
     sleep 2
     set(browser: browser1, css: '.modal [name="address"]', value: 'some new address')
     click(browser: browser1, css: '.modal .js-submit')
+    modal_disappear(browser: browser1)
 
     # verify is customer has chnaged other browser too
     click(browser: browser2, css: '.content.active .tabsSidebar-tab[data-tab="customer"]')
@@ -255,6 +256,7 @@ class AgentTicketAttachmentTest < TestCase
     click(browser: browser1, css: '.modal .js-option')
 
     click(browser: browser1, css: '.modal .js-submit')
+    modal_disappear(browser: browser1)
 
     # check if org has changed in second browser
     sleep 3
diff --git a/test/browser/agent_ticket_email_signature_test.rb b/test/browser/agent_ticket_email_signature_test.rb
index e4165af8f..3e8ad43cb 100644
--- a/test/browser/agent_ticket_email_signature_test.rb
+++ b/test/browser/agent_ticket_email_signature_test.rb
@@ -45,7 +45,10 @@ class AgentTicketEmailSignatureTest < TestCase
         name: group_name1,
         signature: signature_name1,
         member: [
-          'master@example.com'
+          {
+            login: 'master@example.com',
+            access: 'full',
+          },
         ],
       }
     )
@@ -54,7 +57,10 @@ class AgentTicketEmailSignatureTest < TestCase
         name: group_name2,
         signature: signature_name2,
         member: [
-          'master@example.com'
+          {
+            login: 'master@example.com',
+            access: 'full',
+          },
         ],
       }
     )
@@ -62,10 +68,14 @@ class AgentTicketEmailSignatureTest < TestCase
       data: {
         name: group_name3,
         member: [
-          'master@example.com'
+          {
+            login: 'master@example.com',
+            access: 'full',
+          },
         ],
       }
     )
+    sleep 6
 
     #
     # check signature in new ticket
diff --git a/test/browser/agent_ticket_overview_level0_test.rb b/test/browser/agent_ticket_overview_level0_test.rb
index e16878901..3385b6dca 100644
--- a/test/browser/agent_ticket_overview_level0_test.rb
+++ b/test/browser/agent_ticket_overview_level0_test.rb
@@ -112,7 +112,7 @@ class AgentTicketOverviewLevel0Test < TestCase
       css: '.modal input[value="article_count"]',
     )
     click(css: '.modal .js-submit')
-    sleep 6
+    modal_disappear
 
     # check if number and article count is shown
     match(
@@ -160,7 +160,7 @@ class AgentTicketOverviewLevel0Test < TestCase
       css: '.modal input[value="article_count"]',
     )
     click(css: '.modal .js-submit')
-    sleep 6
+    modal_disappear
 
     # check if number and article count is gone
     match_not(
diff --git a/test/browser/agent_ticket_tag_test.rb b/test/browser/agent_ticket_tag_test.rb
index a298304f4..337d2ab13 100644
--- a/test/browser/agent_ticket_tag_test.rb
+++ b/test/browser/agent_ticket_tag_test.rb
@@ -264,7 +264,7 @@ class AgentTicketTagTest < TestCase
       browser: browser2,
       css: '.modal .js-submit',
     )
-    sleep 4
+    modal_disappear(browser: browser2)
     ticket_open_by_search(
       browser: browser2,
       number:  ticket3[:number],
@@ -313,7 +313,7 @@ class AgentTicketTagTest < TestCase
       browser: browser2,
       css: '.modal .js-submit',
     )
-    sleep 4
+    modal_disappear(browser: browser2)
     ticket_open_by_search(
       browser: browser2,
       number:  ticket3[:number],
diff --git a/test/browser/chat_test.rb b/test/browser/chat_test.rb
index 1d8954bb4..5fa781d37 100644
--- a/test/browser/chat_test.rb
+++ b/test/browser/chat_test.rb
@@ -471,6 +471,7 @@ class ChatTest < TestCase
       browser: agent,
       css: '.modal .js-submit',
     )
+    modal_disappear(browser: agent)
 
     customer = browser_instance
     location(
diff --git a/test/browser/first_steps_test.rb b/test/browser/first_steps_test.rb
index 167703b23..b6316c865 100644
--- a/test/browser/first_steps_test.rb
+++ b/test/browser/first_steps_test.rb
@@ -36,7 +36,7 @@ class FirstStepsTest < TestCase
       css: '.modal [name="email"]',
       value: "#{agent}@example.com",
     )
-    check(css: '.modal [name="group_ids"]')
+    check(css: '.modal .js-groupListItem[value=full]')
     click(
       css: '.modal button.btn.btn--primary',
       fast: true,
diff --git a/test/browser_test_helper.rb b/test/browser_test_helper.rb
index 55e527f3b..1e221f193 100644
--- a/test/browser_test_helper.rb
+++ b/test/browser_test_helper.rb
@@ -472,13 +472,14 @@ class TestCase < Test::Unit::TestCase
     if params[:position] == 'botton'
       position = 'false'
     end
-
+    screenshot(browser: instance, comment: 'scroll_to_before')
     execute(
       browser:  instance,
       js:       "\$('#{params[:css]}').get(0).scrollIntoView(#{position})",
       mute_log: params[:mute_log]
     )
     sleep 0.3
+    screenshot(browser: instance, comment: 'scroll_to_after')
   end
 
 =begin
@@ -495,7 +496,9 @@ class TestCase < Test::Unit::TestCase
 
     instance = params[:browser] || @browser
 
+    screenshot(browser: instance, comment: 'modal_ready_before')
     sleep 3
+    screenshot(browser: instance, comment: 'modal_ready_after')
   end
 
 =begin
@@ -513,11 +516,13 @@ class TestCase < Test::Unit::TestCase
 
     instance = params[:browser] || @browser
 
+    screenshot(browser: instance, comment: 'modal_disappear_before')
     watch_for_disappear(
       browser: instance,
       css:     '.modal',
       timeout: params[:timeout] || 8,
     )
+    screenshot(browser: instance, comment: 'modal_disappear_after')
   end
 
 =begin
@@ -1864,17 +1869,31 @@ wait untill text in selector disabppears
 
         # check if owner selection exists
         count = instance.find_elements(css: '.content.active .newTicket select[name="group_id"] option').count
+        if count.nonzero?
+          instance.find_elements(css: '.content.active .newTicket select[name="group_id"] option').each { |element|
+            log('ticket_create invalid group count', text: element.text)
+          }
+        end
         assert_equal(0, count, 'owner selection should not be showm')
 
         # check count of agents, should be only 3 / - selection + master + agent on init screen
         count = instance.find_elements(css: '.content.active .newTicket select[name="owner_id"] option').count
+        if count != 3
+          instance.find_elements(css: '.content.active .newTicket select[name="owner_id"] option').each { |element|
+            log('ticket_create invalid owner count', text: element.text)
+          }
+        end
         assert_equal(3, count, 'check if owner selection is - selection + master + agent per default')
-
       else
 
         # check count of agents, should be only 1 / - selection on init screen
         if !params[:disable_group_check]
           count = instance.find_elements(css: '.content.active .newTicket select[name="owner_id"] option').count
+          if count != 1
+            instance.find_elements(css: '.content.active .newTicket select[name="owner_id"] option').each { |element|
+              log('ticket_create invalid owner count', text: element.text)
+            }
+          end
           assert_equal(1, count, 'check if owner selection is empty per default')
         end
         select(
@@ -2869,7 +2888,10 @@ wait untill text in selector disabppears
       name:      'some sla' + random,
       signature: 'some signature bame',
       member:    [
-        'some_user_login',
+        {
+          login: 'some_user_login',
+          access: 'all',
+        },
       ],
     },
   )
@@ -2922,20 +2944,21 @@ wait untill text in selector disabppears
 
         # add member
         if data[:member]
-          data[:member].each { |login|
+          data[:member].each { |member|
             instance.find_elements(css: 'a[href="#manage"]')[0].click
             sleep 1
             instance.find_elements(css: '.content.active a[href="#manage/users"]')[0].click
             sleep 3
             element = instance.find_elements(css: '.content.active [name="search"]')[0]
             element.clear
-            element.send_keys(login)
+            element.send_keys(member[:login])
             sleep 3
             #instance.find_elements(:css => '.content.active table [data-id]')[0].click
             instance.execute_script('$(".content.active  table [data-id] td").first().click()')
-            sleep 3
+            modal_ready(browser: instance)
             #instance.find_elements(:css => 'label:contains(" ' + action[:name] + '")')[0].click
-            instance.execute_script('$(\'label:contains(" ' + data[:name] + '")\').first().click()')
+            instance.execute_script('$(".js-groupList tr:contains(\"' + data[:name] + '\") .js-groupListItem[value=' + member[:access] + ']").prop("checked", true)')
+            screenshot(browser: instance, comment: 'group_create_member')
             instance.find_elements(css: '.modal button.js-submit')[0].click
             modal_disappear(browser: instance)
           }
diff --git a/test/controllers/user_organization_controller_test.rb b/test/controllers/user_organization_controller_test.rb
index 71159adc6..1107547ce 100644
--- a/test/controllers/user_organization_controller_test.rb
+++ b/test/controllers/user_organization_controller_test.rb
@@ -12,6 +12,18 @@ class UserOrganizationControllerTest < ActionDispatch::IntegrationTest
     groups = Group.all
 
     UserInfo.current_user_id = 1
+
+    @backup_admin = User.create_or_update(
+      login: 'backup-admin',
+      firstname: 'Backup',
+      lastname: 'Agent',
+      email: 'backup-admin@example.com',
+      password: 'adminpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+
     @admin = User.create_or_update(
       login: 'rest-admin',
       firstname: 'Rest',
@@ -384,17 +396,29 @@ class UserOrganizationControllerTest < ActionDispatch::IntegrationTest
     role = Role.lookup(name: 'Admin')
     params = { firstname: "Admin#{firstname}", lastname: 'Admin Last', email: 'new_admin_by_agent@example.com', role_ids: [ role.id ] }
     post '/api/v1/users', params.to_json, @headers.merge('Authorization' => credentials)
-    assert_response(401)
-    result = JSON.parse(@response.body)
-    assert(result)
+    assert_response(201)
+    result_user1 = JSON.parse(@response.body)
+    assert(result_user1)
+    user = User.find(result_user1['id'])
+    assert_not(user.role?('Admin'))
+    assert_not(user.role?('Agent'))
+    assert(user.role?('Customer'))
+    assert_equal('new_admin_by_agent@example.com', result_user1['login'])
+    assert_equal('new_admin_by_agent@example.com', result_user1['email'])
 
     # create user with agent role
     role = Role.lookup(name: 'Agent')
     params = { firstname: "Agent#{firstname}", lastname: 'Agent Last', email: 'new_agent_by_agent@example.com', role_ids: [ role.id ] }
     post '/api/v1/users', params.to_json, @headers.merge('Authorization' => credentials)
-    assert_response(401)
-    result = JSON.parse(@response.body)
-    assert(result)
+    assert_response(201)
+    result_user1 = JSON.parse(@response.body)
+    assert(result_user1)
+    user = User.find(result_user1['id'])
+    assert_not(user.role?('Admin'))
+    assert_not(user.role?('Agent'))
+    assert(user.role?('Customer'))
+    assert_equal('new_agent_by_agent@example.com', result_user1['login'])
+    assert_equal('new_agent_by_agent@example.com', result_user1['email'])
 
     # create user with customer role
     role = Role.lookup(name: 'Customer')
diff --git a/test/integration/otrs_import_test.rb b/test/integration/otrs_import_test.rb
index 307a949ae..818727393 100644
--- a/test/integration/otrs_import_test.rb
+++ b/test/integration/otrs_import_test.rb
@@ -67,15 +67,15 @@ class OtrsImportTest < ActiveSupport::TestCase
     assert_equal( true, user1.active )
 
     assert( user1.roles.include?( role_agent ) )
-    assert( !user1.roles.include?( role_admin ) )
-    assert( !user1.roles.include?( role_customer ) )
-    #assert( !user1.roles.include?( role_report ) )
+    assert_not( user1.roles.include?( role_admin ) )
+    assert_not( user1.roles.include?( role_customer ) )
+    #assert_not( user1.roles.include?( role_report ) )
 
     group_dasa = Group.where( name: 'dasa' ).first
     group_raw  = Group.where( name: 'Raw' ).first
 
-    assert( !user1.groups.include?( group_dasa ) )
-    assert( user1.groups.include?( group_raw ) )
+    assert_not( user1.groups_access('full').include?( group_dasa ) )
+    assert( user1.groups_access('full').include?( group_raw ) )
 
     user2 = User.find(3)
     assert_equal( 'agent-2 firstname äöüß', user2.firstname )
@@ -86,11 +86,11 @@ class OtrsImportTest < ActiveSupport::TestCase
 
     assert( user2.roles.include?( role_agent ) )
     assert( user2.roles.include?( role_admin ) )
-    assert( !user2.roles.include?( role_customer ) )
+    assert_not( user2.roles.include?( role_customer ) )
     #assert( user2.roles.include?( role_report ) )
 
-    assert( user2.groups.include?( group_dasa ) )
-    assert( user2.groups.include?( group_raw ) )
+    assert( user2.groups_access('full').include?( group_dasa ) )
+    assert( user2.groups_access('full').include?( group_raw ) )
 
     user3 = User.find(7)
     assert_equal( 'invalid', user3.firstname )
@@ -100,12 +100,12 @@ class OtrsImportTest < ActiveSupport::TestCase
     assert_equal( false, user3.active )
 
     assert( user3.roles.include?( role_agent ) )
-    assert( !user3.roles.include?( role_admin ) )
-    assert( !user3.roles.include?( role_customer ) )
+    assert_not( user3.roles.include?( role_admin ) )
+    assert_not( user3.roles.include?( role_customer ) )
     #assert( user3.roles.include?( role_report ) )
 
-    assert( !user3.groups.include?( group_dasa ) )
-    assert( !user3.groups.include?( group_raw ) )
+    assert_not( user3.groups_access('full').include?( group_dasa ) )
+    assert_not( user3.groups_access('full').include?( group_raw ) )
 
     user4 = User.find(8)
     assert_equal( 'invalid-temp', user4.firstname )
@@ -115,12 +115,12 @@ class OtrsImportTest < ActiveSupport::TestCase
     assert_equal( false, user4.active )
 
     assert( user4.roles.include?( role_agent ) )
-    assert( !user4.roles.include?( role_admin ) )
-    assert( !user4.roles.include?( role_customer ) )
+    assert_not( user4.roles.include?( role_admin ) )
+    assert_not( user4.roles.include?( role_customer ) )
     #assert( user4.roles.include?( role_report ) )
 
-    assert( !user4.groups.include?( group_dasa ) )
-    assert( !user4.groups.include?( group_raw ) )
+    assert_not( user4.groups_access('full').include?( group_dasa ) )
+    assert_not( user4.groups_access('full').include?( group_raw ) )
 
   end
 
diff --git a/test/integration/zendesk_import_test.rb b/test/integration/zendesk_import_test.rb
index 3e59fa1de..96191bd55 100644
--- a/test/integration/zendesk_import_test.rb
+++ b/test/integration/zendesk_import_test.rb
@@ -146,7 +146,7 @@ class ZendeskImportTest < ActiveSupport::TestCase
         end
       }
       assert_equal(check[:roles], user.roles.sort.to_a, "#{user.login} roles")
-      assert_equal(check[:groups], user.groups.sort.to_a, "#{user.login} groups")
+      assert_equal(check[:groups], user.groups_access('full').sort.to_a, "#{user.login} groups")
     }
   end
 
diff --git a/test/test_helper.rb b/test/test_helper.rb
index 24f283f45..7be5849fc 100644
--- a/test/test_helper.rb
+++ b/test/test_helper.rb
@@ -77,6 +77,8 @@ class ActiveSupport::TestCase
     ApplicationHandleInfo.current = 'unknown'
 
     Rails.logger.info '++++NEW++++TEST++++'
+
+    travel_back
   end
 
   # Add more helper methods to be used by all tests here...
diff --git a/test/unit/assets_test.rb b/test/unit/assets_test.rb
index 95ed76cfa..52b065de7 100644
--- a/test/unit/assets_test.rb
+++ b/test/unit/assets_test.rb
@@ -62,7 +62,7 @@ class AssetsTest < ActiveSupport::TestCase
     user1 = User.find(user1.id)
     attributes = user1.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user1.id]), 'check assets' )
@@ -70,7 +70,7 @@ class AssetsTest < ActiveSupport::TestCase
     user2 = User.find(user2.id)
     attributes = user2.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user2.id]), 'check assets' )
@@ -78,7 +78,7 @@ class AssetsTest < ActiveSupport::TestCase
     user3 = User.find(user3.id)
     attributes = user3.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user3.id]), 'check assets' )
@@ -96,7 +96,7 @@ class AssetsTest < ActiveSupport::TestCase
     user1_new = User.find(user1.id)
     attributes = user1_new.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( !diff(attributes, assets[:User][user1_new.id]), 'check assets' )
@@ -110,7 +110,7 @@ class AssetsTest < ActiveSupport::TestCase
     user1 = User.find(user1.id)
     attributes = user1.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user1.id]), 'check assets' )
@@ -118,7 +118,7 @@ class AssetsTest < ActiveSupport::TestCase
     user2 = User.find(user2.id)
     attributes = user2.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user2.id]), 'check assets' )
@@ -126,7 +126,7 @@ class AssetsTest < ActiveSupport::TestCase
     user3 = User.find(user3.id)
     attributes = user3.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user3.id]), 'check assets' )
@@ -209,7 +209,7 @@ class AssetsTest < ActiveSupport::TestCase
     admin1 = User.find(admin1.id)
     attributes = admin1.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][admin1.id]), 'check assets' )
@@ -217,7 +217,7 @@ class AssetsTest < ActiveSupport::TestCase
     user1 = User.find(user1.id)
     attributes = user1.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user1.id]), 'check assets' )
@@ -225,7 +225,7 @@ class AssetsTest < ActiveSupport::TestCase
     user2 = User.find(user2.id)
     attributes = user2.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user2.id]), 'check assets' )
@@ -233,7 +233,7 @@ class AssetsTest < ActiveSupport::TestCase
     user3 = User.find(user3.id)
     attributes = user3.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert_nil( assets[:User][user3.id], 'check assets' )
@@ -251,7 +251,7 @@ class AssetsTest < ActiveSupport::TestCase
 
     attributes = user_new_2.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user_new_2.id]), 'check assets' )
@@ -264,7 +264,7 @@ class AssetsTest < ActiveSupport::TestCase
 
     attributes = user_new_2.attributes_with_association_ids
     attributes['accounts'] = {}
-    attributes['password'] = ''
+    attributes.delete('password')
     attributes.delete('token_ids')
     attributes.delete('authorization_ids')
     assert( diff(attributes, assets[:User][user_new_2.id]), 'check assets' )
diff --git a/test/unit/model_test.rb b/test/unit/model_test.rb
index 89de3260e..c86389560 100644
--- a/test/unit/model_test.rb
+++ b/test/unit/model_test.rb
@@ -64,8 +64,8 @@ class ModelTest < ActiveSupport::TestCase
   test 'references test' do
 
     # create base
-    groups = Group.where( name: 'Users' )
-    roles  = Role.where( name: %w(Agent Admin) )
+    groups = Group.where(name: 'Users')
+    roles  = Role.where(name: %w(Agent Admin))
     agent1 = User.create_or_update(
       login: 'model-agent1@example.com',
       firstname: 'Model',
@@ -104,7 +104,7 @@ class ModelTest < ActiveSupport::TestCase
       updated_by_id: agent1.id,
       created_by_id: 1,
     )
-    roles     = Role.where( name: 'Customer' )
+    roles     = Role.where(name: 'Customer')
     customer1 = User.create_or_update(
       login: 'model-customer1@example.com',
       firstname: 'Model',
@@ -153,10 +153,11 @@ class ModelTest < ActiveSupport::TestCase
     assert_equal(references1['User']['updated_by_id'], 3)
     assert_equal(references1['User']['created_by_id'], 1)
     assert_equal(references1['Organization']['updated_by_id'], 1)
+    assert_equal(references1['UserGroup']['user_id'], 1)
     assert(!references1['Group'])
 
     references_total1 = Models.references_total('User', agent1.id)
-    assert_equal(references_total1, 7)
+    assert_equal(references_total1, 8)
 
     # verify agent2
     references2 = Models.references('User', agent2.id)
@@ -164,10 +165,10 @@ class ModelTest < ActiveSupport::TestCase
     assert(!references2['User'])
     assert(!references2['Organization'])
     assert(!references2['Group'])
-    assert(references2.empty?)
+    assert_equal(references2['UserGroup']['user_id'], 1)
 
     references_total2 = Models.references_total('User', agent2.id)
-    assert_equal(references_total2, 0)
+    assert_equal(references_total2, 1)
 
     Models.merge('User', agent2.id, agent1.id)
 
@@ -177,6 +178,7 @@ class ModelTest < ActiveSupport::TestCase
     assert(!references1['User'])
     assert(!references1['Organization'])
     assert(!references1['Group'])
+    assert(!references1['UserGroup'])
     assert(references1.empty?)
 
     references_total1 = Models.references_total('User', agent1.id)
@@ -188,10 +190,11 @@ class ModelTest < ActiveSupport::TestCase
     assert_equal(references2['User']['updated_by_id'], 3)
     assert_equal(references2['User']['created_by_id'], 1)
     assert_equal(references2['Organization']['updated_by_id'], 1)
+    assert_equal(references2['UserGroup']['user_id'], 2)
     assert(!references2['Group'])
 
     references_total2 = Models.references_total('User', agent2.id)
-    assert_equal(references_total2, 7)
+    assert_equal(references_total2, 9)
 
     # org
 
diff --git a/test/unit/object_cache_test.rb b/test/unit/object_cache_test.rb
index 285b157d1..26d9b05ec 100644
--- a/test/unit/object_cache_test.rb
+++ b/test/unit/object_cache_test.rb
@@ -36,7 +36,7 @@ class ObjectCacheTest < ActiveSupport::TestCase
 
   test 'user cache' do
     roles  = Role.where(name: %w(Agent Admin))
-    groups = Group.all
+    groups = Group.all.order(:id)
 
     # be sure that minimum one admin is available
     User.create_or_update(
@@ -65,7 +65,7 @@ class ObjectCacheTest < ActiveSupport::TestCase
       groups: groups,
     )
     assets = user1.assets({})
-    assert_equal(user1.group_ids.sort, assets[:User][user1.id]['group_ids'].sort)
+    assert_equal(user1.group_ids_access_map.sort, assets[:User][user1.id]['group_ids'].sort)
 
     # update group
     group1 = groups.first
@@ -73,15 +73,16 @@ class ObjectCacheTest < ActiveSupport::TestCase
     group1.save
 
     assets = user1.assets({})
+    assert(assets[:Group][group1.id])
     assert_equal(group1.note, assets[:Group][group1.id]['note'])
 
     # update group
-    assert_equal(user1.group_ids.sort, assets[:User][user1.id]['group_ids'].sort)
+    assert_equal(user1.group_ids_access_map.sort, assets[:User][user1.id]['group_ids'].sort)
     user1.group_ids = []
     user1.save
 
     assets = user1.assets({})
-    assert_equal(user1.group_ids.sort, assets[:User][user1.id]['group_ids'].sort)
+    assert_equal(user1.group_ids_access_map.sort, assets[:User][user1.id]['group_ids'].sort)
 
     # update role
     assert_equal(user1.role_ids.sort, assets[:User][user1.id]['role_ids'].sort)
diff --git a/test/unit/recent_view_test.rb b/test/unit/recent_view_test.rb
index 912ca6931..6604b87ce 100644
--- a/test/unit/recent_view_test.rb
+++ b/test/unit/recent_view_test.rb
@@ -48,7 +48,7 @@ class RecentViewTest < ActiveSupport::TestCase
     ticket2.destroy
 
     list = RecentView.list(user1)
-    assert(!list[0], 'check if recent view list is empty')
+    assert_not(list[0], 'check if recent view list is empty')
     travel_back
   end
 
@@ -61,7 +61,7 @@ class RecentViewTest < ActiveSupport::TestCase
 
     # check if list is empty
     list = RecentView.list(user)
-    assert(!list[0], 'check if recent view list is empty')
+    assert_not(list[0], 'check if recent view list is empty')
 
     # log entry of not existing record
     RecentView.user_log_destroy(user)
@@ -69,7 +69,7 @@ class RecentViewTest < ActiveSupport::TestCase
 
     # check if list is empty
     list = RecentView.list(user)
-    assert(!list[0], 'check if recent view list is empty')
+    assert_not(list[0], 'check if recent view list is empty')
 
     # log entry of not existing model with permission check
     RecentView.user_log_destroy(user)
@@ -77,7 +77,7 @@ class RecentViewTest < ActiveSupport::TestCase
 
     # check if list is empty
     list = RecentView.list(user)
-    assert(!list[0], 'check if recent view list is empty')
+    assert_not(list[0], 'check if recent view list is empty')
   end
 
   test 'permission tests' do
@@ -103,6 +103,12 @@ class RecentViewTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1
     )
+    organization2 = Organization.create_if_not_exists(
+      name: 'Customer Organization Recent View 2',
+      note: 'some note',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
 
     # no access for customer
     ticket1 = Ticket.create(
@@ -122,7 +128,7 @@ class RecentViewTest < ActiveSupport::TestCase
 
     # check if list is empty
     list = RecentView.list(customer)
-    assert(!list[0], 'check if recent view list is empty')
+    assert_not(list[0], 'check if recent view list is empty')
 
     # log entry of not existing object
     RecentView.user_log_destroy(agent)
@@ -130,7 +136,7 @@ class RecentViewTest < ActiveSupport::TestCase
 
     # check if list is empty
     list = RecentView.list(agent)
-    assert(!list[0], 'check if recent view list is empty')
+    assert_not(list[0], 'check if recent view list is empty')
 
     # access for customer via customer id
     ticket1 = Ticket.create(
@@ -152,27 +158,31 @@ class RecentViewTest < ActiveSupport::TestCase
     list = RecentView.list(customer)
     assert(list[0]['o_id'], ticket1.id)
     assert(list[0]['object'], 'Ticket')
-    assert(!list[1], 'check if recent view list is empty')
+    assert_not(list[1], 'check if recent view list is empty')
 
     # log entry
-    organization = Organization.find(1)
+    organization1 = Organization.find(1)
     RecentView.user_log_destroy(customer)
-    RecentView.log(organization.class.to_s, organization.id, customer)
+    RecentView.log(organization1.class.to_s, organization1.id, customer)
+    RecentView.log(organization2.class.to_s, organization2.id, customer)
 
     # check if list is empty
     list = RecentView.list(customer)
-    assert(!list[0], 'check if recent view list is empty')
+    assert(list[0], 'check if recent view list is empty')
+    assert_not(list[1], 'check if recent view list is empty')
 
     # log entry
-    organization = Organization.find(1)
+    organization1 = Organization.find(1)
     RecentView.user_log_destroy(agent)
-    RecentView.log(organization.class.to_s, organization.id, agent)
+    RecentView.log(organization1.class.to_s, organization1.id, agent)
 
     # check if list is empty
     list = RecentView.list(agent)
-    assert(list[0]['o_id'], organization.id)
+    assert(list[0]['o_id'], organization1.id)
     assert(list[0]['object'], 'Organization')
-    assert(!list[1], 'check if recent view list is empty')
+    assert_not(list[1], 'check if recent view list is empty')
+
+    organization2.destroy
   end
 
 end
diff --git a/test/unit/session_basic_test.rb b/test/unit/session_basic_test.rb
index 3e239a2df..aa9e7f398 100644
--- a/test/unit/session_basic_test.rb
+++ b/test/unit/session_basic_test.rb
@@ -56,7 +56,7 @@ class SessionBasicTest < ActiveSupport::TestCase
   test 'c session create / update' do
 
     # create users
-    roles  = Role.where(name: ['Agent'])
+    roles  = Role.where(name: %w(Agent))
     groups = Group.all
 
     UserInfo.current_user_id = 1
@@ -148,7 +148,10 @@ class SessionBasicTest < ActiveSupport::TestCase
     assert_nil(result2, 'check collections - after touch - recall')
 
     # change collection
-    group = Group.create(name: "SomeGroup::#{rand(999_999)}", active: true)
+    group = Group.create(
+      name:   "SomeGroup::#{rand(999_999)}",
+      active: true
+    )
     travel 4.seconds
 
     # get whole collections
@@ -242,31 +245,52 @@ class SessionBasicTest < ActiveSupport::TestCase
 
   test 'c ticket_create' do
 
-    UserInfo.current_user_id = 2
-    user = User.lookup(id: 1)
-    ticket_create_client1 = Sessions::Backend::TicketCreate.new(user, {}, false, '123-1', 3)
+    # create users
+    roles  = Role.where(name: %w(Agent))
+    groups = Group.all
+
+    UserInfo.current_user_id = 1
+    agent1 = User.create_or_update(
+      login: 'session-agent-1',
+      firstname: 'Session',
+      lastname: 'Agent 1',
+      email: 'session-agent-1@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+    agent1.save!
+
+    ticket_create_client1 = Sessions::Backend::TicketCreate.new(agent1, {}, false, '123-1', 3)
 
     # get as stream
     result1 = ticket_create_client1.push
     assert(result1, 'check ticket_create')
-    sleep 0.6
+    travel 1.second
 
     # next check should be empty
     result1 = ticket_create_client1.push
     assert(!result1, 'check ticket_create - recall')
 
     # next check should be empty
-    sleep 0.6
+    travel 1.second
     result1 = ticket_create_client1.push
     assert(!result1, 'check ticket_create - recall 2')
 
-    Group.create(name: "SomeTicketCreateGroup::#{rand(999_999)}", active: true)
+    group = Group.create(name: "SomeTicketCreateGroup::#{rand(999_999)}", active: true)
+    agent1.groups = Group.all
+    agent1.save!
+
+    # next check should be empty
+    result1 = ticket_create_client1.push
 
     travel 4.seconds
 
     # get as stream
     result1 = ticket_create_client1.push
     assert(result1, 'check ticket_create - recall 3')
+
     travel_back
   end
 

From d93d4049025be2f5a544c3894d257f12a14285f3 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sat, 17 Jun 2017 00:53:20 +0200
Subject: [PATCH 043/234] Improved tests (do not break on before/after
 callbacks).

---
 .../application_model/can_latest_change.rb    |  4 +-
 .../checks_attribute_length.rb                |  1 +
 app/models/application_model/checks_import.rb |  1 +
 .../checks_user_columns_fillup.rb             | 10 ++-
 .../application_model/has_recent_views.rb     |  1 +
 app/models/calendar.rb                        |  7 +-
 .../concerns/checks_condition_validation.rb   |  3 +-
 app/models/concerns/checks_html_sanitized.rb  |  3 +-
 .../concerns/checks_latest_change_observed.rb |  2 +
 .../concerns/has_activity_stream_log.rb       |  9 +-
 app/models/concerns/has_karma_activity_log.rb |  1 +
 app/models/concerns/has_links.rb              |  1 +
 .../concerns/has_online_notifications.rb      |  1 +
 .../concerns/has_search_index_backend.rb      |  3 +
 app/models/concerns/has_tags.rb               |  1 +
 app/models/job.rb                             |  2 +
 .../ticket/article/fillup_from_email.rb       | 15 ++--
 .../ticket/article/fillup_from_general.rb     | 18 ++--
 app/models/observer/ticket/close_time.rb      |  4 +-
 app/models/observer/transaction.rb            |  8 +-
 app/models/observer/user/geo.rb               |  2 +
 app/models/organization.rb                    |  3 +-
 app/models/overview.rb                        |  3 +
 app/models/role.rb                            |  8 +-
 app/models/setting.rb                         | 10 ++-
 app/models/tag.rb                             |  1 +
 app/models/ticket.rb                          | 36 ++++----
 app/models/ticket/article.rb                  | 12 ++-
 app/models/token.rb                           |  2 +-
 app/models/translation.rb                     |  6 +-
 app/models/user.rb                            | 65 ++++++++------
 lib/sessions/backend/collections/base.rb      |  6 +-
 test/controllers/search_controller_test.rb    |  8 +-
 test/controllers/tickets_controller_test.rb   |  2 +-
 test/unit/session_basic_test.rb               | 84 +++++++++++--------
 test/unit/session_basic_ticket_test.rb        |  7 +-
 test/unit/session_collections_test.rb         | 17 ++--
 test/unit/session_enhanced_test.rb            | 16 ++--
 38 files changed, 218 insertions(+), 165 deletions(-)

diff --git a/app/models/application_model/can_latest_change.rb b/app/models/application_model/can_latest_change.rb
index ad69dcc48..caaa6456e 100644
--- a/app/models/application_model/can_latest_change.rb
+++ b/app/models/application_model/can_latest_change.rb
@@ -23,7 +23,7 @@ returns
 
       # if we do not have it cached, do lookup
       if !updated_at
-        o = select(:updated_at).order(updated_at: :desc).limit(1).first
+        o = select(:updated_at).order(updated_at: :desc, id: :desc).limit(1).first
         if o
           updated_at = o.updated_at
           latest_change_set(updated_at)
@@ -34,7 +34,7 @@ returns
 
     def latest_change_set(updated_at)
       key        = "#{new.class.name}_latest_change"
-      expires_in = 31_536_000 # 1 year
+      expires_in = 86_400 # 1 day
 
       if updated_at.nil?
         Cache.delete(key)
diff --git a/app/models/application_model/checks_attribute_length.rb b/app/models/application_model/checks_attribute_length.rb
index 5e49f4fe7..5254b035c 100644
--- a/app/models/application_model/checks_attribute_length.rb
+++ b/app/models/application_model/checks_attribute_length.rb
@@ -34,5 +34,6 @@ check string/varchar size and cut them if needed
         self[attribute[0]] = self[ attribute[0] ].utf8_to_3bytesutf8
       end
     }
+    true
   end
 end
diff --git a/app/models/application_model/checks_import.rb b/app/models/application_model/checks_import.rb
index 82e7e6f9a..feb1def4f 100644
--- a/app/models/application_model/checks_import.rb
+++ b/app/models/application_model/checks_import.rb
@@ -15,5 +15,6 @@ module ApplicationModel::ChecksImport
     return if Setting.get('import_mode') && import_class_list.include?(self.class.to_s)
     return if !has_attribute?(:id)
     self[:id] = nil
+    true
   end
 end
diff --git a/app/models/application_model/checks_user_columns_fillup.rb b/app/models/application_model/checks_user_columns_fillup.rb
index b70bf8060..a7b640197 100644
--- a/app/models/application_model/checks_user_columns_fillup.rb
+++ b/app/models/application_model/checks_user_columns_fillup.rb
@@ -31,14 +31,15 @@ returns
       end
     end
 
-    return if !self.class.column_names.include? 'created_by_id'
+    return true if !self.class.column_names.include? 'created_by_id'
 
-    return if !UserInfo.current_user_id
+    return true if !UserInfo.current_user_id
 
     if created_by_id && created_by_id != UserInfo.current_user_id
       logger.info "NOTICE create - self.created_by_id is different: #{created_by_id}/#{UserInfo.current_user_id}"
     end
     self.created_by_id = UserInfo.current_user_id
+    true
   end
 
 =begin
@@ -56,9 +57,10 @@ returns
 =end
 
   def fill_up_user_update
-    return if !self.class.column_names.include? 'updated_by_id'
-    return if !UserInfo.current_user_id
+    return true if !self.class.column_names.include? 'updated_by_id'
+    return true if !UserInfo.current_user_id
 
     self.updated_by_id = UserInfo.current_user_id
+    true
   end
 end
diff --git a/app/models/application_model/has_recent_views.rb b/app/models/application_model/has_recent_views.rb
index b8f493e86..b753a18e8 100644
--- a/app/models/application_model/has_recent_views.rb
+++ b/app/models/application_model/has_recent_views.rb
@@ -17,5 +17,6 @@ delete object recent viewed list, will be executed automatically
 
   def recent_view_destroy
     RecentView.log_destroy(self.class.to_s, id)
+    true
   end
 end
diff --git a/app/models/calendar.rb b/app/models/calendar.rb
index 882e19a6b..56fee6a93 100644
--- a/app/models/calendar.rb
+++ b/app/models/calendar.rb
@@ -240,13 +240,14 @@ returns
 
   # if changed calendar is default, set all others default to false
   def sync_default
-    return if !default
+    return true if !default
     Calendar.find_each { |calendar|
       next if calendar.id == id
       next if !calendar.default
       calendar.default = false
       calendar.save
     }
+    true
   end
 
   # check if min one is set to default true
@@ -270,11 +271,13 @@ returns
         sla.save!
       end
     }
+    true
   end
 
   # fetch ical feed
   def fetch_ical
     sync(true)
+    true
   end
 
   # validate format of public holidays
@@ -292,6 +295,6 @@ returns
                          false
                        end
     }
-
+    true
   end
 end
diff --git a/app/models/concerns/checks_condition_validation.rb b/app/models/concerns/checks_condition_validation.rb
index 945f978c0..7bdee3770 100644
--- a/app/models/concerns/checks_condition_validation.rb
+++ b/app/models/concerns/checks_condition_validation.rb
@@ -27,8 +27,7 @@ module ChecksConditionValidation
     }
 
     ticket_count, tickets = Ticket.selectors(validate_condition, 1, User.find(1))
-    return if ticket_count.present?
-
+    return true if ticket_count.present?
     raise Exceptions::UnprocessableEntity, 'Invalid ticket selector conditions'
   end
 end
diff --git a/app/models/concerns/checks_html_sanitized.rb b/app/models/concerns/checks_html_sanitized.rb
index f3db21a9a..e89a12fa4 100644
--- a/app/models/concerns/checks_html_sanitized.rb
+++ b/app/models/concerns/checks_html_sanitized.rb
@@ -9,7 +9,7 @@ module ChecksHtmlSanitized
 
   def sanitized_html_attributes
     html_attributes = self.class.instance_variable_get(:@sanitized_html) || []
-    return if html_attributes.empty?
+    return true if html_attributes.empty?
 
     html_attributes.each do |attribute|
       value = send(attribute)
@@ -19,6 +19,7 @@ module ChecksHtmlSanitized
 
       send("#{attribute}=".to_sym, HtmlSanitizer.strict(value))
     end
+    true
   end
 
   def sanitizeable?(_attribute, _value)
diff --git a/app/models/concerns/checks_latest_change_observed.rb b/app/models/concerns/checks_latest_change_observed.rb
index 97b8a37ca..09bad426f 100644
--- a/app/models/concerns/checks_latest_change_observed.rb
+++ b/app/models/concerns/checks_latest_change_observed.rb
@@ -11,9 +11,11 @@ module ChecksLatestChangeObserved
 
   def latest_change_set_from_observer
     self.class.latest_change_set(updated_at)
+    true
   end
 
   def latest_change_set_from_observer_destroy
     self.class.latest_change_set(nil)
+    true
   end
 end
diff --git a/app/models/concerns/has_activity_stream_log.rb b/app/models/concerns/has_activity_stream_log.rb
index 8af68e63a..d921945ea 100644
--- a/app/models/concerns/has_activity_stream_log.rb
+++ b/app/models/concerns/has_activity_stream_log.rb
@@ -19,6 +19,7 @@ log object create activity stream, if configured - will be executed automaticall
 
   def activity_stream_create
     activity_stream_log('create', self['created_by_id'])
+    true
   end
 
 =begin
@@ -31,7 +32,7 @@ log object update activity stream, if configured - will be executed automaticall
 =end
 
   def activity_stream_update
-    return if !changed?
+    return true if !changed?
 
     ignored_attributes  = self.class.instance_variable_get(:@activity_stream_attributes_ignored) || []
     ignored_attributes += %i(created_at updated_at created_by_id updated_by_id)
@@ -42,10 +43,9 @@ log object update activity stream, if configured - will be executed automaticall
 
       log = true
     }
-
-    return if !log
-
+    return true if !log
     activity_stream_log('update', self['updated_by_id'])
+    true
   end
 
 =begin
@@ -59,6 +59,7 @@ delete object activity stream, will be executed automatically
 
   def activity_stream_destroy
     ActivityStream.remove(self.class.to_s, id)
+    true
   end
 
   # methods defined here are going to extend the class, not the instance of it
diff --git a/app/models/concerns/has_karma_activity_log.rb b/app/models/concerns/has_karma_activity_log.rb
index 70768a309..6c7f61ceb 100644
--- a/app/models/concerns/has_karma_activity_log.rb
+++ b/app/models/concerns/has_karma_activity_log.rb
@@ -17,5 +17,6 @@ delete object online notification list, will be executed automatically
 
   def karma_activity_log_destroy
     Karma::ActivityLog.remove(self.class.to_s, id)
+    true
   end
 end
diff --git a/app/models/concerns/has_links.rb b/app/models/concerns/has_links.rb
index 4a8e0dc5f..088fa104f 100644
--- a/app/models/concerns/has_links.rb
+++ b/app/models/concerns/has_links.rb
@@ -20,5 +20,6 @@ delete object link list, will be executed automatically
       link_object: self.class.to_s,
       link_object_value: id,
     )
+    true
   end
 end
diff --git a/app/models/concerns/has_online_notifications.rb b/app/models/concerns/has_online_notifications.rb
index cb2ee529f..a6fd9653e 100644
--- a/app/models/concerns/has_online_notifications.rb
+++ b/app/models/concerns/has_online_notifications.rb
@@ -17,5 +17,6 @@ delete object online notification list, will be executed automatically
 
   def online_notification_destroy
     OnlineNotification.remove(self.class.to_s, id)
+    true
   end
 end
diff --git a/app/models/concerns/has_search_index_backend.rb b/app/models/concerns/has_search_index_backend.rb
index 42b14a822..8ab494ce2 100644
--- a/app/models/concerns/has_search_index_backend.rb
+++ b/app/models/concerns/has_search_index_backend.rb
@@ -24,6 +24,7 @@ update search index, if configured - will be executed automatically
     # start background job to transfer data to search index
     return if !SearchIndexBackend.enabled?
     Delayed::Job.enqueue(BackgroundJobSearchIndex.new(self.class.to_s, id))
+    true
   end
 
 =begin
@@ -38,6 +39,7 @@ delete search index object, will be executed automatically
   def search_index_destroy
     return if ignore_search_indexing?(:destroy)
     SearchIndexBackend.remove(self.class.to_s, id)
+    true
   end
 
 =begin
@@ -60,6 +62,7 @@ returns
 
     # update backend
     SearchIndexBackend.add(self.class.to_s, attributes)
+    true
   end
 
 =begin
diff --git a/app/models/concerns/has_tags.rb b/app/models/concerns/has_tags.rb
index 5dbbd5fae..3575d832b 100644
--- a/app/models/concerns/has_tags.rb
+++ b/app/models/concerns/has_tags.rb
@@ -73,6 +73,7 @@ destroy all tags of an object
       o_id: id,
       created_by_id: current_user_id,
     )
+    true
   end
 
 end
diff --git a/app/models/job.rb b/app/models/job.rb
index 332a58944..03f06eecf 100644
--- a/app/models/job.rb
+++ b/app/models/job.rb
@@ -203,10 +203,12 @@ class Job < ApplicationModel
 
   def updated_matching
     self.matching = matching_count
+    true
   end
 
   def update_next_run_at
     self.next_run_at = next_run_at_calculate
+    true
   end
 
   def match_minutes(minutes)
diff --git a/app/models/observer/ticket/article/fillup_from_email.rb b/app/models/observer/ticket/article/fillup_from_email.rb
index abc376395..1fc206ecd 100644
--- a/app/models/observer/ticket/article/fillup_from_email.rb
+++ b/app/models/observer/ticket/article/fillup_from_email.rb
@@ -6,22 +6,22 @@ class Observer::Ticket::Article::FillupFromEmail < ActiveRecord::Observer
   def before_create(record)
 
     # return if we run import mode
-    return if Setting.get('import_mode')
+    return true if Setting.get('import_mode')
 
     # only do fill of email from if article got created via application_server (e. g. not
     # if article and sender type is set via *.postmaster)
-    return if ApplicationHandleInfo.current.split('.')[1] == 'postmaster'
+    return true if ApplicationHandleInfo.current.split('.')[1] == 'postmaster'
 
     # if sender is customer, do not change anything
-    return if !record.sender_id
+    return true if !record.sender_id
     sender = Ticket::Article::Sender.lookup(id: record.sender_id)
-    return if sender.nil?
-    return if sender['name'] == 'Customer'
+    return true if sender.nil?
+    return true if sender['name'] == 'Customer'
 
     # set email attributes
-    return if !record.type_id
+    return true if !record.type_id
     type = Ticket::Article::Type.lookup(id: record.type_id)
-    return if type['name'] != 'email'
+    return true if type['name'] != 'email'
 
     # set subject if empty
     ticket = Ticket.lookup(id: record.ticket_id)
@@ -59,5 +59,6 @@ class Observer::Ticket::Article::FillupFromEmail < ActiveRecord::Observer
     else
       record.from = Channel::EmailBuild.recipient_line(email_address.realname, email_address.email)
     end
+    true
   end
 end
diff --git a/app/models/observer/ticket/article/fillup_from_general.rb b/app/models/observer/ticket/article/fillup_from_general.rb
index 8fbb9504d..7c6ce9166 100644
--- a/app/models/observer/ticket/article/fillup_from_general.rb
+++ b/app/models/observer/ticket/article/fillup_from_general.rb
@@ -6,24 +6,24 @@ class Observer::Ticket::Article::FillupFromGeneral < ActiveRecord::Observer
   def before_create(record)
 
     # return if we run import mode
-    return if Setting.get('import_mode')
+    return true if Setting.get('import_mode')
 
     # only do fill of from if article got created via application_server (e. g. not
     # if article and sender type is set via *.postmaster)
-    return if ApplicationHandleInfo.current.split('.')[1] == 'postmaster'
+    return true if ApplicationHandleInfo.current.split('.')[1] == 'postmaster'
 
     # set from on all article types excluding email|twitter status|twitter direct-message|facebook feed post|facebook feed comment
-    return if !record.type_id
+    return true if !record.type_id
     type = Ticket::Article::Type.lookup(id: record.type_id)
-    return if type['name'] == 'email'
+    return true if type['name'] == 'email'
 
     # from will be set by channel backend
-    return if type['name'] == 'twitter status'
-    return if type['name'] == 'twitter direct-message'
-    return if type['name'] == 'facebook feed post'
-    return if type['name'] == 'facebook feed comment'
+    return true if type['name'] == 'twitter status'
+    return true if type['name'] == 'twitter direct-message'
+    return true if type['name'] == 'facebook feed post'
+    return true if type['name'] == 'facebook feed comment'
 
-    return if !record.created_by_id
+    return true if !record.created_by_id
     user = User.find(record.created_by_id)
     if type.name == 'web'
       record.from = "#{user.firstname} #{user.lastname} <#{user.email}>"
diff --git a/app/models/observer/ticket/close_time.rb b/app/models/observer/ticket/close_time.rb
index bcedea1fd..afb1ce845 100644
--- a/app/models/observer/ticket/close_time.rb
+++ b/app/models/observer/ticket/close_time.rb
@@ -16,13 +16,13 @@ class Observer::Ticket::CloseTime < ActiveRecord::Observer
   def _check(record)
 
     # return if we run import mode
-    return if Setting.get('import_mode')
+    return true if Setting.get('import_mode')
 
     # check if close_at is already set
     return true if record.close_at
 
     # check if ticket is closed now
-    return if !record.state_id
+    return true if !record.state_id
     state = Ticket::State.lookup(id: record.state_id)
     state_type = Ticket::StateType.lookup(id: state.state_type_id)
     return true if state_type.name != 'closed'
diff --git a/app/models/observer/transaction.rb b/app/models/observer/transaction.rb
index be7092504..e20e5965d 100644
--- a/app/models/observer/transaction.rb
+++ b/app/models/observer/transaction.rb
@@ -176,7 +176,7 @@ class Observer::Transaction < ActiveRecord::Observer
   def after_create(record)
 
     # return if we run import mode
-    return if Setting.get('import_mode')
+    return true if Setting.get('import_mode')
 
     e = {
       object: record.class.name,
@@ -187,12 +187,13 @@ class Observer::Transaction < ActiveRecord::Observer
       created_at: Time.zone.now,
     }
     EventBuffer.add('transaction', e)
+    true
   end
 
   def before_update(record)
 
     # return if we run import mode
-    return if Setting.get('import_mode')
+    return true if Setting.get('import_mode')
 
     # ignore certain attributes
     real_changes = {}
@@ -210,7 +211,7 @@ class Observer::Transaction < ActiveRecord::Observer
     }
 
     # do not send anything if nothing has changed
-    return if real_changes.empty?
+    return true if real_changes.empty?
 
     changed_by_id = nil
     changed_by_id = if record.respond_to?('updated_by_id')
@@ -229,6 +230,7 @@ class Observer::Transaction < ActiveRecord::Observer
       created_at: Time.zone.now,
     }
     EventBuffer.add('transaction', e)
+    true
   end
 
 end
diff --git a/app/models/observer/user/geo.rb b/app/models/observer/user/geo.rb
index 9d55129c2..f78327f10 100644
--- a/app/models/observer/user/geo.rb
+++ b/app/models/observer/user/geo.rb
@@ -5,10 +5,12 @@ class Observer::User::Geo < ActiveRecord::Observer
 
   def before_create(record)
     check_geo(record)
+    true
   end
 
   def before_update(record)
     check_geo(record)
+    true
   end
 
   # check if geo need to be updated
diff --git a/app/models/organization.rb b/app/models/organization.rb
index a68b8505e..967e72558 100644
--- a/app/models/organization.rb
+++ b/app/models/organization.rb
@@ -25,11 +25,12 @@ class Organization < ApplicationModel
   private
 
   def domain_cleanup
-    return if domain.blank?
+    return true if domain.blank?
     domain.gsub!(/@/, '')
     domain.gsub!(/\s*/, '')
     domain.strip!
     domain.downcase!
+    true
   end
 
 end
diff --git a/app/models/overview.rb b/app/models/overview.rb
index aa1213b4b..1abc9f2be 100644
--- a/app/models/overview.rb
+++ b/app/models/overview.rb
@@ -24,17 +24,20 @@ class Overview < ApplicationModel
   def fill_prio
     return true if prio
     self.prio = 9999
+    true
   end
 
   def fill_link_on_create
     return true if !link.empty?
     self.link = link_name(name)
+    true
   end
 
   def fill_link_on_update
     return true if link.empty?
     return true if !changes['name']
     self.link = link_name(name)
+    true
   end
 
   def link_name(name)
diff --git a/app/models/role.rb b/app/models/role.rb
index 174ea005d..2a362a4c0 100644
--- a/app/models/role.rb
+++ b/app/models/role.rb
@@ -125,7 +125,7 @@ returns
   private
 
   def validate_permissions
-    return if !self.permission_ids
+    return true if !self.permission_ids
     permission_ids.each { |permission_id|
       permission = Permission.lookup(id: permission_id)
       raise "Unable to find permission for id #{permission_id}" if !permission
@@ -137,17 +137,19 @@ returns
         raise "Permission #{permission.name} conflicts with #{local_permission.name}" if permission_ids.include?(local_permission.id)
       }
     }
+    true
   end
 
   def validate_agent_limit(permission)
-    return if !Setting.get('system_agent_limit')
-    return if permission.name != 'ticket.agent'
+    return true if !Setting.get('system_agent_limit')
+    return true if permission.name != 'ticket.agent'
 
     ticket_agent_role_ids = Role.joins(:permissions).where(permissions: { name: 'ticket.agent' }).pluck(:id)
     ticket_agent_role_ids.push(id)
     count = User.joins(:roles).where(roles: { id: ticket_agent_role_ids }, users: { active: true }).count
 
     raise Exceptions::UnprocessableEntity, 'Agent limit exceeded, please check your account settings.' if count > Setting.get('system_agent_limit')
+    true
   end
 
 end
diff --git a/app/models/setting.rb b/app/models/setting.rb
index 17ff09e71..3734cb848 100644
--- a/app/models/setting.rb
+++ b/app/models/setting.rb
@@ -131,6 +131,7 @@ reload config settings
   # set initial value in state_initial
   def set_initial
     self.state_initial = state_current
+    true
   end
 
   def reset_change_id
@@ -139,6 +140,7 @@ reload config settings
     logger.debug "Setting.reset_change_id: set new cache, #{change_id}"
     Cache.write('Setting::ChangeId', change_id, { expires_in: 24.hours })
     @@lookup_at = nil # rubocop:disable Style/ClassVars
+    true
   end
 
   # check if cache is still valid
@@ -160,14 +162,15 @@ reload config settings
 
   # convert state into hash to be able to store it as store
   def state_check
-    return if !state
-    return if state && state.respond_to?('has_key?') && state.key?(:value)
+    return true if !state
+    return true if state && state.respond_to?('has_key?') && state.key?(:value)
     self.state_current = { value: state }
+    true
   end
 
   # notify clients about public config changes
   def check_broadcast
-    return if frontend != true
+    return true if frontend != true
     value = state_current
     if state_current.key?(:value)
       value = state_current[:value]
@@ -179,5 +182,6 @@ reload config settings
       },
       'public'
     )
+    true
   end
 end
diff --git a/app/models/tag.rb b/app/models/tag.rb
index 529114905..3c327071e 100644
--- a/app/models/tag.rb
+++ b/app/models/tag.rb
@@ -292,6 +292,7 @@ remove tag item (destroy with reverences)
 
     def fill_namedowncase
       self.name_downcase = name.downcase
+      true
     end
 
   end
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index d549e9561..ecb483310 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -1045,42 +1045,42 @@ result
   private
 
   def check_generate
-    return if number
+    return true if number
     self.number = Ticket::Number.generate
+    true
   end
 
   def check_title
-    return if !title
+    return true if !title
     title.gsub!(/\s|\t|\r/, ' ')
+    true
   end
 
   def check_defaults
     if !owner_id
       self.owner_id = 1
     end
-
-    return if !customer_id
-
+    return true if !customer_id
     customer = User.find_by(id: customer_id)
-    return if !customer
-    return if organization_id == customer.organization_id
-
+    return true if !customer
+    return true if organization_id == customer.organization_id
     self.organization_id = customer.organization_id
+    true
   end
 
   def reset_pending_time
 
     # ignore if no state has changed
-    return if !changes['state_id']
+    return true if !changes['state_id']
 
     # check if new state isn't pending*
     current_state      = Ticket::State.lookup(id: state_id)
     current_state_type = Ticket::StateType.lookup(id: current_state.state_type_id)
 
     # in case, set pending_time to nil
-    return if current_state_type.name =~ /^pending/i
-
+    return true if current_state_type.name =~ /^pending/i
     self.pending_time = nil
+    true
   end
 
   def check_escalation_update
@@ -1089,20 +1089,18 @@ result
   end
 
   def set_default_state
-    return if state_id
-
+    return true if state_id
     default_ticket_state = Ticket::State.find_by(default_create: true)
-    return if !default_ticket_state
-
+    return true if !default_ticket_state
     self.state_id = default_ticket_state.id
+    true
   end
 
   def set_default_priority
-    return if priority_id
-
+    return true if priority_id
     default_ticket_priority = Ticket::Priority.find_by(default_create: true)
-    return if !default_ticket_priority
-
+    return true if !default_ticket_priority
     self.priority_id = default_ticket_priority.id
+    true
   end
 end
diff --git a/app/models/ticket/article.rb b/app/models/ticket/article.rb
index 546f614fa..8bc557bfe 100644
--- a/app/models/ticket/article.rb
+++ b/app/models/ticket/article.rb
@@ -37,8 +37,7 @@ class Ticket::Article < ApplicationModel
 
   # fillup md5 of message id to search easier on very long message ids
   def check_message_id_md5
-    return if !message_id
-    return if message_id_md5
+    return true if message_id.blank?
     self.message_id_md5 = Digest::MD5.hexdigest(message_id.to_s)
   end
 
@@ -55,7 +54,7 @@ returns
 =end
 
   def self.insert_urls(article)
-    return article if article['attachments'].empty?
+    return article if article['attachments'].blank?
     return article if article['content_type'] !~ %r{text/html}i
     return article if article['body'] !~ /<img/i
 
@@ -183,9 +182,7 @@ returns:
       object: 'Ticket::Article::Mail',
       o_id: id,
     )
-    return if !list
-    return if list.empty?
-    return if !list[0]
+    return if list.blank?
     list[0]
   end
 
@@ -282,8 +279,9 @@ returns
 
   # strip not wanted chars
   def check_subject
-    return if !subject
+    return true if subject.blank?
     subject.gsub!(/\s|\t|\r/, ' ')
+    true
   end
 
   def history_log_attributes
diff --git a/app/models/token.rb b/app/models/token.rb
index de70a3d5d..edd83bd6c 100644
--- a/app/models/token.rb
+++ b/app/models/token.rb
@@ -119,10 +119,10 @@ cleanup old token
   private
 
   def generate_token
-
     loop do
       self.name = SecureRandom.urlsafe_base64(48)
       break if !Token.exists?(name: name)
     end
+    true
   end
 end
diff --git a/app/models/translation.rb b/app/models/translation.rb
index bc04c7f51..81744f445 100644
--- a/app/models/translation.rb
+++ b/app/models/translation.rb
@@ -341,13 +341,15 @@ all:
   private
 
   def set_initial
-    return if target_initial
-    return if target_initial == ''
+    return true if target_initial
+    return true if target_initial == ''
     self.target_initial = target
+    true
   end
 
   def cache_clear
     Cache.delete('TranslationMapOnlyContent::' + locale.downcase)
+    true
   end
 
   def self.cache_set(locale, data)
diff --git a/app/models/user.rb b/app/models/user.rb
index aa06390d5..53355583d 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -801,7 +801,7 @@ returns
   end
 
   def check_name
-    return if !firstname.empty? && !lastname.empty?
+    return true if !firstname.empty? && !lastname.empty?
 
     if !firstname.empty? && lastname.empty?
 
@@ -815,7 +815,7 @@ returns
         if !name[1].nil?
           self.firstname = name[1]
         end
-        return
+        return true
       end
 
       # "Firstname Lastname"
@@ -826,7 +826,7 @@ returns
       if !name[1].nil?
         self.lastname = name[1]
       end
-      return
+      return true
 
     # -no name- "firstname.lastname@example.com"
     elsif firstname.empty? && lastname.empty? && !email.empty?
@@ -840,21 +840,23 @@ returns
         end
       end
     end
+    true
   end
 
   def check_email
-    return if Setting.get('import_mode')
-    return if email.empty?
+    return true if Setting.get('import_mode')
+    return true if email.empty?
     self.email = email.downcase.strip
-    return if id == 1
+    return true if id == 1
     raise Exceptions::UnprocessableEntity, 'Invalid email' if email !~ /@/
     raise Exceptions::UnprocessableEntity, 'Invalid email' if email =~ /\s/
+    true
   end
 
   def check_login
 
     # use email as login if not given
-    if login.empty? && !email.empty?
+    if login.blank?
       self.login = email
     end
 
@@ -866,7 +868,7 @@ returns
     end
 
     # if no email, complain about missing login
-    if id != 1 && login.empty? && email.empty?
+    if id != 1 && login.blank?
       raise Exceptions::UnprocessableEntity, 'Attribute \'login\' required!'
     end
 
@@ -881,10 +883,11 @@ returns
         check = false
       end
     end
+    true
   end
 
   def validate_roles
-    return if !role_ids
+    return true if !role_ids
     role_ids.each { |role_id|
       role = Role.lookup(id: role_id)
       raise "Unable to find role for id #{role_id}" if !role
@@ -895,6 +898,7 @@ returns
         raise "Role #{role.name} conflicts with #{local_role.name}" if role_ids.include?(local_role.id)
       }
     }
+    true
   end
 
 =begin
@@ -909,7 +913,7 @@ raise 'Minimum one user need to have admin permissions'
 =end
 
   def last_admin_check(role)
-    return if Setting.get('import_mode')
+    return true if Setting.get('import_mode')
 
     ticket_admin_role_ids = Role.joins(:permissions).where(permissions: { name: ['admin', 'admin.user'] }).pluck(:id)
     count                 = User.joins(:roles).where(roles: { id: ticket_admin_role_ids }, users: { active: true }).count
@@ -918,10 +922,11 @@ raise 'Minimum one user need to have admin permissions'
     end
 
     raise Exceptions::UnprocessableEntity, 'Minimum one user needs to have admin permissions.' if count < 1
+    true
   end
 
   def validate_agent_limit(role)
-    return if !Setting.get('system_agent_limit')
+    return true if !Setting.get('system_agent_limit')
 
     ticket_agent_role_ids = Role.joins(:permissions).where(permissions: { name: 'ticket.agent' }).pluck(:id)
     count                 = User.joins(:roles).where(roles: { id: ticket_agent_role_ids }, users: { active: true }).count
@@ -930,38 +935,41 @@ raise 'Minimum one user need to have admin permissions'
     end
 
     raise Exceptions::UnprocessableEntity, 'Agent limit exceeded, please check your account settings.' if count > Setting.get('system_agent_limit')
+    true
   end
 
   def domain_based_assignment
-    return if !email
-    return if organization_id
+    return true if !email
+    return true if organization_id
     begin
       domain = Mail::Address.new(email).domain
-      return if !domain
+      return true if !domain
       organization = Organization.find_by(domain: domain.downcase, domain_assignment: true)
-      return if !organization
+      return true if !organization
       self.organization_id = organization.id
     rescue
-      return
+      return true
     end
+    true
   end
 
   # sets locale of the user
   def set_locale
 
     # set the user's locale to the one of the "executing" user
-    return if !UserInfo.current_user_id
+    return true if !UserInfo.current_user_id
     user = User.find_by(id: UserInfo.current_user_id)
-    return if !user
-    return if !user.preferences[:locale]
+    return true if !user
+    return true if !user.preferences[:locale]
 
     preferences[:locale] = user.preferences[:locale]
+    true
   end
 
   def avatar_for_email_check
-    return if email.blank?
-    return if email !~ /@/
-    return if !changes['email'] && updated_at > Time.zone.now - 10.days
+    return true if email.blank?
+    return true if email !~ /@/
+    return true if !changes['email'] && updated_at > Time.zone.now - 10.days
 
     # save/update avatar
     avatar = Avatar.auto_detection(
@@ -974,10 +982,11 @@ raise 'Minimum one user need to have admin permissions'
     )
 
     # update user link
-    return if !avatar
+    return true if !avatar
 
     update_column(:image, avatar.store_hash)
     cache_delete
+    true
   end
 
   def avatar_destroy
@@ -985,9 +994,10 @@ raise 'Minimum one user need to have admin permissions'
   end
 
   def ensure_password
-    return if password_empty?
-    return if PasswordHash.crypted?(password)
+    return true if password_empty?
+    return true if PasswordHash.crypted?(password)
     self.password = PasswordHash.crypt(password)
+    true
   end
 
   def password_empty?
@@ -1006,8 +1016,9 @@ raise 'Minimum one user need to have admin permissions'
 
   # reset login_failed if password is changed
   def reset_login_failed
-    return if !changes
-    return if !changes['password']
+    return true if !changes
+    return true if !changes['password']
     self.login_failed = 0
+    true
   end
 end
diff --git a/lib/sessions/backend/collections/base.rb b/lib/sessions/backend/collections/base.rb
index d85c5dd14..32cf96ba3 100644
--- a/lib/sessions/backend/collections/base.rb
+++ b/lib/sessions/backend/collections/base.rb
@@ -36,13 +36,13 @@ class Sessions::Backend::Collections::Base < Sessions::Backend::Base
 
     # check if update has been done
     last_change = self.class.model.constantize.latest_change
-    return if last_change == @last_change
-    @last_change = last_change
+    return if last_change.to_s == @last_change
+    @last_change = last_change.to_s
 
     # load current data
     items = load
 
-    return if !items || items.empty?
+    return if items.blank?
 
     # get relations of data
     all = []
diff --git a/test/controllers/search_controller_test.rb b/test/controllers/search_controller_test.rb
index dffe4e693..d348240ac 100644
--- a/test/controllers/search_controller_test.rb
+++ b/test/controllers/search_controller_test.rb
@@ -85,8 +85,6 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
       organization_id: @organization.id,
     )
 
-    Ticket.all.destroy_all
-
     @ticket1 = Ticket.create!(
       title: 'test 1234-1',
       group: Group.lookup(name: 'Users'),
@@ -105,7 +103,7 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
     )
-    sleep 1
+    travel 1.second
     @ticket2 = Ticket.create!(
       title: 'test 1234-2',
       group: Group.lookup(name: 'Users'),
@@ -124,7 +122,7 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
     )
-    sleep 1
+    travel 1.second
     @ticket3 = Ticket.create!(
       title: 'test 1234-2',
       group: Group.lookup(name: 'Users'),
@@ -162,6 +160,8 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
         Setting.set('es_index', ENV['ES_INDEX'])
       end
 
+      travel 1.minute
+
       # drop/create indexes
       Rake::Task.clear
       Zammad::Application.load_tasks
diff --git a/test/controllers/tickets_controller_test.rb b/test/controllers/tickets_controller_test.rb
index 5fe9c8537..799eb78d4 100644
--- a/test/controllers/tickets_controller_test.rb
+++ b/test/controllers/tickets_controller_test.rb
@@ -822,7 +822,7 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
         created_by_id: 1,
       )
       tickets.push ticket
-      sleep 1
+      travel 2.seconds
     }
 
     credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-admin', 'adminpw')
diff --git a/test/unit/session_basic_test.rb b/test/unit/session_basic_test.rb
index aa9e7f398..02fd41fc8 100644
--- a/test/unit/session_basic_test.rb
+++ b/test/unit/session_basic_test.rb
@@ -2,12 +2,6 @@
 require 'test_helper'
 
 class SessionBasicTest < ActiveSupport::TestCase
-  setup do
-    user = User.lookup(id: 1)
-    roles = Role.where(name: %w(Agent Admin))
-    user.roles = roles
-    user.save!
-  end
 
   test 'b cache' do
     Sessions::CacheIn.set('last_run_test', true, { expires_in: 1.second })
@@ -59,7 +53,6 @@ class SessionBasicTest < ActiveSupport::TestCase
     roles  = Role.where(name: %w(Agent))
     groups = Group.all
 
-    UserInfo.current_user_id = 1
     agent1 = User.create_or_update(
       login: 'session-agent-1',
       firstname: 'Session',
@@ -69,9 +62,9 @@ class SessionBasicTest < ActiveSupport::TestCase
       active: true,
       roles: roles,
       groups: groups,
+      updated_by_id: 1,
+      created_by_id: 1,
     )
-    agent1.roles = roles
-    agent1.save
 
     # create sessions
     client_id1 = '123456789'
@@ -109,10 +102,25 @@ class SessionBasicTest < ActiveSupport::TestCase
   test 'c collections group' do
     require 'sessions/backend/collections/group.rb'
 
-    UserInfo.current_user_id = 2
-    user = User.lookup(id: 1)
-    collection_client1 = Sessions::Backend::Collections::Group.new(user, {}, false, '123-1', 3)
-    collection_client2 = Sessions::Backend::Collections::Group.new(user, {}, false, '234-2', 3)
+    # create users
+    roles  = Role.where(name: ['Agent'])
+    groups = Group.all
+
+    agent1 = User.create_or_update(
+      login: 'session-collection-agent-1',
+      firstname: 'Session',
+      lastname: 'Agent 1',
+      email: 'session-collection-agent1@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    collection_client1 = Sessions::Backend::Collections::Group.new(agent1, {}, false, '123-1', 3)
+    collection_client2 = Sessions::Backend::Collections::Group.new(agent1, {}, false, '234-2', 3)
 
     # get whole collections
     result1 = collection_client1.push
@@ -131,12 +139,14 @@ class SessionBasicTest < ActiveSupport::TestCase
 
     # change collection
     group = Group.first
+    travel 4.seconds
     group.touch
     travel 4.seconds
 
     # get whole collections
     result1 = collection_client1.push
     assert(!result1.empty?, 'check collections - after touch')
+
     result2 = collection_client2.push
     assert(!result2.empty?, 'check collections - after touch')
     assert_equal(result1.to_yaml, result2.to_yaml, 'check collections')
@@ -148,9 +158,11 @@ class SessionBasicTest < ActiveSupport::TestCase
     assert_nil(result2, 'check collections - after touch - recall')
 
     # change collection
-    group = Group.create(
-      name:   "SomeGroup::#{rand(999_999)}",
-      active: true
+    group = Group.create!(
+      name: "SomeGroup::#{rand(999_999)}",
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
     )
     travel 4.seconds
 
@@ -194,7 +206,6 @@ class SessionBasicTest < ActiveSupport::TestCase
     roles  = Role.where(name: %w(Agent Admin))
     groups = Group.all
 
-    UserInfo.current_user_id = 2
     agent1 = User.create_or_update(
       login: 'activity-stream-agent-1',
       firstname: 'Session',
@@ -204,9 +215,9 @@ class SessionBasicTest < ActiveSupport::TestCase
       active: true,
       roles: roles,
       groups: groups,
+      updated_by_id: 1,
+      created_by_id: 1,
     )
-    agent1.roles = roles
-    assert(agent1.save, 'create/update agent1')
 
     # create min. on activity record
     random_name = "Random:#{rand(9_999_999_999)}"
@@ -233,7 +244,15 @@ class SessionBasicTest < ActiveSupport::TestCase
     assert(!result1, 'check as agent1 - recall 2')
 
     agent1.update_attribute(:email, 'activity-stream-agent11@example.com')
-    ticket = Ticket.create(title: '12323', group_id: 1, priority_id: 1, state_id: 1, customer_id: 1)
+    ticket = Ticket.create(
+      title: '12323',
+      group_id: 1,
+      priority_id: 1,
+      state_id: 1,
+      customer_id: 1,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
 
     travel 4.seconds
 
@@ -246,21 +265,21 @@ class SessionBasicTest < ActiveSupport::TestCase
   test 'c ticket_create' do
 
     # create users
-    roles  = Role.where(name: %w(Agent))
+    roles  = Role.where(name: %w(Agent Admin))
     groups = Group.all
 
-    UserInfo.current_user_id = 1
     agent1 = User.create_or_update(
-      login: 'session-agent-1',
+      login: 'ticket_create-agent-1',
       firstname: 'Session',
-      lastname: 'Agent 1',
-      email: 'session-agent-1@example.com',
+      lastname: "ticket_create #{rand(99_999)}",
+      email: 'ticket_create-agent1@example.com',
       password: 'agentpw',
       active: true,
       roles: roles,
       groups: groups,
+      updated_by_id: 1,
+      created_by_id: 1,
     )
-    agent1.save!
 
     ticket_create_client1 = Sessions::Backend::TicketCreate.new(agent1, {}, false, '123-1', 3)
 
@@ -278,19 +297,18 @@ class SessionBasicTest < ActiveSupport::TestCase
     result1 = ticket_create_client1.push
     assert(!result1, 'check ticket_create - recall 2')
 
-    group = Group.create(name: "SomeTicketCreateGroup::#{rand(999_999)}", active: true)
-    agent1.groups = Group.all
-    agent1.save!
-
-    # next check should be empty
-    result1 = ticket_create_client1.push
+    Group.create(
+      name: "SomeTicketCreateGroup::#{rand(999_999)}",
+      active: true,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
 
     travel 4.seconds
 
     # get as stream
     result1 = ticket_create_client1.push
     assert(result1, 'check ticket_create - recall 3')
-
     travel_back
   end
 
diff --git a/test/unit/session_basic_ticket_test.rb b/test/unit/session_basic_ticket_test.rb
index 072c9e1a4..7cc0d8ddc 100644
--- a/test/unit/session_basic_ticket_test.rb
+++ b/test/unit/session_basic_ticket_test.rb
@@ -5,9 +5,6 @@ class SessionBasicTicketTest < ActiveSupport::TestCase
 
   test 'b ticket_overview_List' do
     UserInfo.current_user_id = 1
-    Ticket.destroy_all
-
-    # create users
     roles  = Role.where(name: ['Agent'])
     groups = Group.all
 
@@ -21,9 +18,7 @@ class SessionBasicTicketTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-
-    agent1.roles = roles
-    assert(agent1.save, 'create/update agent1')
+    assert(agent1.save!, 'create/update agent1')
 
     Ticket.create(title: 'default overview test', group_id: 1, priority_id: 1, state_id: 1, customer_id: 1)
 
diff --git a/test/unit/session_collections_test.rb b/test/unit/session_collections_test.rb
index 08b5b61d5..2b5691909 100644
--- a/test/unit/session_collections_test.rb
+++ b/test/unit/session_collections_test.rb
@@ -22,8 +22,7 @@ class SessionCollectionsTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent1.roles = roles
-    agent1.save
+    agent1.save!
 
     roles  = Role.where(name: ['Agent'])
     groups = Group.all
@@ -39,8 +38,7 @@ class SessionCollectionsTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent2.roles = roles
-    agent2.save
+    agent2.save!
 
     roles = Role.where(name: ['Customer'])
     customer1 = User.create_or_update(
@@ -53,9 +51,7 @@ class SessionCollectionsTest < ActiveSupport::TestCase
       active: true,
       roles: roles,
     )
-    customer1.roles = roles
-    customer1.save
-
+    customer1.save!
     collection_client1 = Sessions::Backend::Collections.new(agent1, {}, nil, 'aaa-1', 2)
     collection_client2 = Sessions::Backend::Collections.new(agent2, {}, nil, 'bbb-2', 2)
     collection_client3 = Sessions::Backend::Collections.new(customer1, {}, nil, 'ccc-2', 2)
@@ -107,11 +103,13 @@ class SessionCollectionsTest < ActiveSupport::TestCase
 
     # change collection
     group = Group.first
+    travel 6.seconds
     group.touch
-    travel 4.seconds
+    travel 6.seconds
 
     # get whole collections
     result1 = collection_client1.push
+
     assert(result1, 'check collections - after touch')
     assert(check_if_collection_exists(result1, :Group), 'check collections - after touch')
     travel 0.1.seconds
@@ -173,7 +171,6 @@ class SessionCollectionsTest < ActiveSupport::TestCase
   end
 
   test 'b assets' do
-    # create users
     roles  = Role.where(name: %w(Agent Admin))
     groups = Group.all.order(id: :asc)
 
@@ -188,7 +185,7 @@ class SessionCollectionsTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    assert(agent1.save, 'create/update agent1')
+    assert(agent1.save!, 'create/update agent1')
 
     assets = {}
     client1 = Sessions::Backend::Collections::Group.new(agent1, assets, false, '123-1', 4)
diff --git a/test/unit/session_enhanced_test.rb b/test/unit/session_enhanced_test.rb
index 9ce8c0ece..0c3303003 100644
--- a/test/unit/session_enhanced_test.rb
+++ b/test/unit/session_enhanced_test.rb
@@ -19,8 +19,7 @@ class SessionEnhancedTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent1.roles = roles
-    agent1.save
+    agent1.save!
     agent2 = User.create_or_update(
       login: 'session-agent-2',
       firstname: 'Session',
@@ -31,8 +30,7 @@ class SessionEnhancedTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent2.roles = roles
-    agent2.save
+    agent2.save!
     agent3 = User.create_or_update(
       login: 'session-agent-3',
       firstname: 'Session',
@@ -43,8 +41,7 @@ class SessionEnhancedTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent3.roles = roles
-    agent3.save
+    agent3.save!
 
     # create sessions
     client_id1 = 'a1234'
@@ -197,7 +194,7 @@ class SessionEnhancedTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent1.save
+    agent1.save!
     agent2 = User.create_or_update(
       login: 'session-agent-2',
       firstname: 'Session',
@@ -209,7 +206,7 @@ class SessionEnhancedTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent2.save
+    agent2.save!
     agent3 = User.create_or_update(
       login: 'session-agent-3',
       firstname: 'Session',
@@ -221,7 +218,7 @@ class SessionEnhancedTest < ActiveSupport::TestCase
       roles: roles,
       groups: groups,
     )
-    agent3.save
+    agent3.save!
 
     # create sessions
     client_id1_0 = 'b1234-1'
@@ -288,6 +285,7 @@ class SessionEnhancedTest < ActiveSupport::TestCase
 
     # change collection
     group = Group.first
+    travel 4.seconds
     group.touch
 
     travel 12.seconds

From 6f349abcbef51825be3003cd88f00b7c1246a800 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sat, 17 Jun 2017 00:54:20 +0200
Subject: [PATCH 044/234] Improved memory usage on writing storage from/to
 fs/database.

---
 app/models/store/file.rb | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/app/models/store/file.rb b/app/models/store/file.rb
index c430e3610..e79a7ad48 100644
--- a/app/models/store/file.rb
+++ b/app/models/store/file.rb
@@ -116,7 +116,9 @@ nice move to keep system responsive
       adapter_source = load_adapter("Store::Provider::#{source}")
       adapter_target = load_adapter("Store::Provider::#{target}")
 
-      Store::File.all.each { |item|
+      file_ids = Store::File.all.pluck(:id)
+      file_ids.each { |item_id|
+        item = Store::File.find(item_id)
         next if item.provider == target
         content = item.content
 

From 1f14ae589530654ababdf9dcedc125e3a9c6252c Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sat, 17 Jun 2017 00:56:28 +0200
Subject: [PATCH 045/234] Fixed typo in pod.

---
 lib/search_index_backend.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/search_index_backend.rb b/lib/search_index_backend.rb
index f511abd16..14bd49144 100644
--- a/lib/search_index_backend.rb
+++ b/lib/search_index_backend.rb
@@ -15,7 +15,7 @@ create/update/delete index
             :articles => {
               :type       => 'nested',
               :properties => {
-                'attachments' => { :type => 'attachment' }
+                'attachment' => { :type => 'attachment' }
               }
             }
           }

From 6f7632c8ea1f5406a59491b75572c65339a70f2e Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sat, 17 Jun 2017 01:02:13 +0200
Subject: [PATCH 046/234] Improved code layout.

---
 app/controllers/first_steps_controller.rb | 4 ++--
 app/controllers/form_controller.rb        | 4 ++--
 app/controllers/recent_view_controller.rb | 4 ++--
 3 files changed, 6 insertions(+), 6 deletions(-)

diff --git a/app/controllers/first_steps_controller.rb b/app/controllers/first_steps_controller.rb
index 9136a5eb4..e6641e272 100644
--- a/app/controllers/first_steps_controller.rb
+++ b/app/controllers/first_steps_controller.rb
@@ -185,12 +185,12 @@ class FirstStepsController < ApplicationController
       raw: true,
     )
     UserInfo.current_user_id = customer.id
-    ticket = Ticket.create(
+    ticket = Ticket.create!(
       group_id: Group.find_by(active: true, name: 'Users').id,
       customer_id: customer.id,
       title: result[:subject],
     )
-    article = Ticket::Article.create(
+    article = Ticket::Article.create!(
       ticket_id: ticket.id,
       type_id: Ticket::Article::Type.find_by(name: 'phone').id,
       sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
diff --git a/app/controllers/form_controller.rb b/app/controllers/form_controller.rb
index 13804e9d6..664f34f5d 100644
--- a/app/controllers/form_controller.rb
+++ b/app/controllers/form_controller.rb
@@ -97,12 +97,12 @@ class FormController < ApplicationController
     # set current user
     UserInfo.current_user_id = customer.id
 
-    ticket = Ticket.create(
+    ticket = Ticket.create!(
       group_id: 1,
       customer_id: customer.id,
       title: params[:title],
     )
-    article = Ticket::Article.create(
+    article = Ticket::Article.create!(
       ticket_id: ticket.id,
       type_id: Ticket::Article::Type.find_by(name: 'web').id,
       sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
diff --git a/app/controllers/recent_view_controller.rb b/app/controllers/recent_view_controller.rb
index 9f54e2be4..bd1b275d3 100644
--- a/app/controllers/recent_view_controller.rb
+++ b/app/controllers/recent_view_controller.rb
@@ -19,7 +19,7 @@ curl http://localhost/api/v1/recent_view -v -u #{login}:#{password} -H "Content-
 =end
 
   def index
-    recent_viewed = RecentView.list_full( current_user, 10 )
+    recent_viewed = RecentView.list_full(current_user, 10)
 
     # return result
     render json: recent_viewed
@@ -46,7 +46,7 @@ curl http://localhost/api/v1/recent_view -v -u #{login}:#{password} -H "Content-
 
   def create
 
-    RecentView.log( params[:object], params[:o_id], current_user )
+    RecentView.log(params[:object], params[:o_id], current_user)
 
     # return result
     render json: { message: 'ok' }

From 15a50ba0a351aa501622ca1cb747c3c1b9d86f12 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sat, 17 Jun 2017 01:02:34 +0200
Subject: [PATCH 047/234] Fixed test.

---
 test/unit/session_basic_test.rb | 7 +++++--
 1 file changed, 5 insertions(+), 2 deletions(-)

diff --git a/test/unit/session_basic_test.rb b/test/unit/session_basic_test.rb
index 02fd41fc8..b7756008c 100644
--- a/test/unit/session_basic_test.rb
+++ b/test/unit/session_basic_test.rb
@@ -244,7 +244,7 @@ class SessionBasicTest < ActiveSupport::TestCase
     assert(!result1, 'check as agent1 - recall 2')
 
     agent1.update_attribute(:email, 'activity-stream-agent11@example.com')
-    ticket = Ticket.create(
+    ticket = Ticket.create!(
       title: '12323',
       group_id: 1,
       priority_id: 1,
@@ -297,12 +297,15 @@ class SessionBasicTest < ActiveSupport::TestCase
     result1 = ticket_create_client1.push
     assert(!result1, 'check ticket_create - recall 2')
 
-    Group.create(
+    Group.create!(
       name: "SomeTicketCreateGroup::#{rand(999_999)}",
       active: true,
       updated_by_id: 1,
       created_by_id: 1,
     )
+    groups = Group.all
+    agent1.groups = groups
+    agent1.save!
 
     travel 4.seconds
 

From 3f9e7c20881bdfc50653288a74489fbb56f20c84 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sat, 17 Jun 2017 11:25:47 +0200
Subject: [PATCH 048/234] set env vars

---
 contrib/packager.io/functions      | 7 +++++++
 contrib/packager.io/postinstall.sh | 2 ++
 2 files changed, 9 insertions(+)

diff --git a/contrib/packager.io/functions b/contrib/packager.io/functions
index b650fcdc5..00ec34ee1 100644
--- a/contrib/packager.io/functions
+++ b/contrib/packager.io/functions
@@ -233,6 +233,13 @@ function update_or_install () {
   fi
 }
 
+function set_env_vars () {
+  zammad config:set RUBY_GC_MALLOC_LIMIT=1077216
+  zammad config:set RUBY_GC_MALLOC_LIMIT_MAX=2177216
+  zammad config:set RUBY_GC_OLDMALLOC_LIMIT=2177216
+  zammad config:set RUBY_GC_OLDMALLOC_LIMIT_MAX=3000100
+}
+
 function final_message () {
   echo -e "####################################################################################"
   echo -e "\nAdd your fully qualified domain name or public IP to servername directive of"
diff --git a/contrib/packager.io/postinstall.sh b/contrib/packager.io/postinstall.sh
index 1aea49a3e..726e3cea2 100755
--- a/contrib/packager.io/postinstall.sh
+++ b/contrib/packager.io/postinstall.sh
@@ -30,6 +30,8 @@ stop_zammad
 
 update_or_install
 
+set_env_vars
+
 start_zammad
 
 create_webserver_config

From 8235cd59596a0b3745a1926c82975291ea30706e Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sat, 17 Jun 2017 11:30:01 +0200
Subject: [PATCH 049/234] set env vars

---
 contrib/packager.io/functions | 8 ++++----
 1 file changed, 4 insertions(+), 4 deletions(-)

diff --git a/contrib/packager.io/functions b/contrib/packager.io/functions
index 00ec34ee1..502ccfd8b 100644
--- a/contrib/packager.io/functions
+++ b/contrib/packager.io/functions
@@ -234,10 +234,10 @@ function update_or_install () {
 }
 
 function set_env_vars () {
-  zammad config:set RUBY_GC_MALLOC_LIMIT=1077216
-  zammad config:set RUBY_GC_MALLOC_LIMIT_MAX=2177216
-  zammad config:set RUBY_GC_OLDMALLOC_LIMIT=2177216
-  zammad config:set RUBY_GC_OLDMALLOC_LIMIT_MAX=3000100
+  zammad config:set RUBY_GC_MALLOC_LIMIT=${ZAMMAD_RUBY_GC_MALLOC_LIMIT:=1077216}
+  zammad config:set RUBY_GC_MALLOC_LIMIT_MAX=${ZAMMAD_RUBY_GC_MALLOC_LIMIT_MAX:=2177216}
+  zammad config:set RUBY_GC_OLDMALLOC_LIMIT=${ZAMMAD_RUBY_GC_OLDMALLOC_LIMIT:=2177216}
+  zammad config:set RUBY_GC_OLDMALLOC_LIMIT_MAX=${ZAMMAD_RUBY_GC_OLDMALLOC_LIMIT_MAX:=3000100}
 }
 
 function final_message () {

From cc151fb4bbaeb437618b03baf2ba38a9bc8709fd Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Sat, 17 Jun 2017 20:03:50 +0200
Subject: [PATCH 050/234] Removed debug line.

---
 app/models/concerns/has_groups.rb | 2 --
 1 file changed, 2 deletions(-)

diff --git a/app/models/concerns/has_groups.rb b/app/models/concerns/has_groups.rb
index 57fe9dbe2..c5be27977 100644
--- a/app/models/concerns/has_groups.rb
+++ b/app/models/concerns/has_groups.rb
@@ -205,8 +205,6 @@ module HasGroups
           group_id: group_id,
           access:   access
         )
-
-        Rails.logger.error "TE DEBUG group_access_buffer = #{group_access_buffer.inspect}"
       end
     end
 

From 3d4e3edaed56704fca1c361ddcf2429309985cc8 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sun, 18 Jun 2017 22:21:06 +0200
Subject: [PATCH 051/234] Improved test.

---
 test/controllers/search_controller_test.rb | 13 ++++++++-----
 1 file changed, 8 insertions(+), 5 deletions(-)

diff --git a/test/controllers/search_controller_test.rb b/test/controllers/search_controller_test.rb
index d348240ac..2528238a2 100644
--- a/test/controllers/search_controller_test.rb
+++ b/test/controllers/search_controller_test.rb
@@ -152,14 +152,17 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
       # Setting.set('es_user', 'elasticsearch')
       # Setting.set('es_password', 'zammad')
 
+      if ENV['ES_INDEX_RAND'].present?
+        ENV['ES_INDEX'] = "es_index_#{rand(999_999_999)}"
+      end
+      if ENV['ES_INDEX'].blank?
+        raise "ERROR: Need ES_INDEX - hint ES_INDEX='estest.local_zammad'"
+      end
+      Setting.set('es_index', ENV['ES_INDEX'])
+
       # set max attachment size in mb
       Setting.set('es_attachment_max_size_in_mb', 1)
 
-      if ENV['ES_INDEX'].present?
-        #fail "ERROR: Need ES_INDEX - hint ES_INDEX='estest.local_zammad'"
-        Setting.set('es_index', ENV['ES_INDEX'])
-      end
-
       travel 1.minute
 
       # drop/create indexes

From de925979b75726410ce78dc10bd59787c4a3320f Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 19 Jun 2017 06:46:04 +0200
Subject: [PATCH 052/234] Updated to tails 4.2.8.

---
 Gemfile      |  2 +-
 Gemfile.lock | 87 ++++++++++++++++++++++++++--------------------------
 2 files changed, 44 insertions(+), 45 deletions(-)

diff --git a/Gemfile b/Gemfile
index 14e914d52..f38dbef72 100644
--- a/Gemfile
+++ b/Gemfile
@@ -2,7 +2,7 @@ source 'https://rubygems.org'
 
 ruby '2.3.1'
 
-gem 'rails', '4.2.7.1'
+gem 'rails', '4.2.8'
 gem 'rails-observers'
 gem 'activerecord-session_store'
 
diff --git a/Gemfile.lock b/Gemfile.lock
index 94c3b3615..d609034ca 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -1,34 +1,34 @@
 GEM
   remote: https://rubygems.org/
   specs:
-    actionmailer (4.2.7.1)
-      actionpack (= 4.2.7.1)
-      actionview (= 4.2.7.1)
-      activejob (= 4.2.7.1)
+    actionmailer (4.2.8)
+      actionpack (= 4.2.8)
+      actionview (= 4.2.8)
+      activejob (= 4.2.8)
       mail (~> 2.5, >= 2.5.4)
       rails-dom-testing (~> 1.0, >= 1.0.5)
-    actionpack (4.2.7.1)
-      actionview (= 4.2.7.1)
-      activesupport (= 4.2.7.1)
+    actionpack (4.2.8)
+      actionview (= 4.2.8)
+      activesupport (= 4.2.8)
       rack (~> 1.6)
       rack-test (~> 0.6.2)
       rails-dom-testing (~> 1.0, >= 1.0.5)
       rails-html-sanitizer (~> 1.0, >= 1.0.2)
-    actionview (4.2.7.1)
-      activesupport (= 4.2.7.1)
+    actionview (4.2.8)
+      activesupport (= 4.2.8)
       builder (~> 3.1)
       erubis (~> 2.7.0)
       rails-dom-testing (~> 1.0, >= 1.0.5)
-      rails-html-sanitizer (~> 1.0, >= 1.0.2)
-    activejob (4.2.7.1)
-      activesupport (= 4.2.7.1)
+      rails-html-sanitizer (~> 1.0, >= 1.0.3)
+    activejob (4.2.8)
+      activesupport (= 4.2.8)
       globalid (>= 0.3.0)
-    activemodel (4.2.7.1)
-      activesupport (= 4.2.7.1)
+    activemodel (4.2.8)
+      activesupport (= 4.2.8)
       builder (~> 3.1)
-    activerecord (4.2.7.1)
-      activemodel (= 4.2.7.1)
-      activesupport (= 4.2.7.1)
+    activerecord (4.2.8)
+      activemodel (= 4.2.8)
+      activesupport (= 4.2.8)
       arel (~> 6.0)
     activerecord-nulldb-adapter (0.3.6)
       activerecord (>= 2.0.0)
@@ -38,14 +38,13 @@ GEM
       multi_json (~> 1.11, >= 1.11.2)
       rack (>= 1.5.2, < 3)
       railties (>= 4.0, < 5.1)
-    activesupport (4.2.7.1)
+    activesupport (4.2.8)
       i18n (~> 0.7)
-      json (~> 1.7, >= 1.7.7)
       minitest (~> 5.1)
       thread_safe (~> 0.3, >= 0.3.4)
       tzinfo (~> 1.1)
     addressable (2.4.0)
-    arel (6.0.3)
+    arel (6.0.4)
     argon2 (1.1.3)
       ffi (~> 1.9)
       ffi-compiler (~> 0.1)
@@ -57,7 +56,7 @@ GEM
       tzinfo
     browser (2.2.0)
     buftok (0.2.0)
-    builder (3.2.2)
+    builder (3.2.3)
     childprocess (0.5.9)
       ffi (~> 1.0, >= 1.0.11)
     clavius (1.0.2)
@@ -77,7 +76,7 @@ GEM
       json
     composite_primary_keys (8.1.5)
       activerecord (~> 4.2.0)
-    concurrent-ruby (1.0.2)
+    concurrent-ruby (1.0.5)
     coveralls (0.8.16)
       json (>= 1.8, < 3)
       simplecov (~> 0.12.0)
@@ -138,8 +137,8 @@ GEM
       rainbow (>= 2.1)
       rake (>= 10.0)
       retriable (~> 2.1)
-    globalid (0.3.7)
-      activesupport (>= 4.1.0)
+    globalid (0.4.0)
+      activesupport (>= 4.2.0)
     guard (2.14.0)
       formatador (>= 0.2.4)
       listen (>= 2.7, < 4.0)
@@ -169,7 +168,7 @@ GEM
       domain_name (~> 0.5)
     http-form_data (1.0.1)
     http_parser.rb (0.6.0)
-    i18n (0.8.1)
+    i18n (0.8.4)
     icalendar (2.4.1)
     inflection (1.0.0)
     json (1.8.6)
@@ -187,7 +186,7 @@ GEM
     loofah (2.0.3)
       nokogiri (>= 1.5.9)
     lumberjack (1.0.10)
-    mail (2.6.4)
+    mail (2.6.6)
       mime-types (>= 1.16, < 4)
     memoizable (0.4.2)
       thread_safe (~> 0.3, >= 0.3.1)
@@ -196,7 +195,7 @@ GEM
       mime-types-data (~> 3.2015)
     mime-types-data (3.2016.0521)
     mini_portile2 (2.2.0)
-    minitest (5.10.1)
+    minitest (5.10.2)
     multi_json (1.12.1)
     multi_xml (0.5.5)
     multipart-post (2.0.0)
@@ -261,21 +260,21 @@ GEM
       method_source (~> 0.8.1)
       slop (~> 3.4)
     puma (3.6.0)
-    rack (1.6.4)
+    rack (1.6.8)
     rack-livereload (0.3.16)
       rack
     rack-test (0.6.3)
       rack (>= 1.0)
-    rails (4.2.7.1)
-      actionmailer (= 4.2.7.1)
-      actionpack (= 4.2.7.1)
-      actionview (= 4.2.7.1)
-      activejob (= 4.2.7.1)
-      activemodel (= 4.2.7.1)
-      activerecord (= 4.2.7.1)
-      activesupport (= 4.2.7.1)
+    rails (4.2.8)
+      actionmailer (= 4.2.8)
+      actionpack (= 4.2.8)
+      actionview (= 4.2.8)
+      activejob (= 4.2.8)
+      activemodel (= 4.2.8)
+      activerecord (= 4.2.8)
+      activesupport (= 4.2.8)
       bundler (>= 1.3.0, < 2.0)
-      railties (= 4.2.7.1)
+      railties (= 4.2.8)
       sprockets-rails
     rails-deprecated_sanitizer (1.0.3)
       activesupport (>= 4.2.0.alpha)
@@ -287,9 +286,9 @@ GEM
       loofah (~> 2.0)
     rails-observers (0.1.2)
       activemodel (~> 4.0)
-    railties (4.2.7.1)
-      actionpack (= 4.2.7.1)
-      activesupport (= 4.2.7.1)
+    railties (4.2.8)
+      actionpack (= 4.2.8)
+      activesupport (= 4.2.8)
       rake (>= 0.8.7)
       thor (>= 0.18.1, < 2.0)
     rainbow (2.1.0)
@@ -361,7 +360,7 @@ GEM
     spring (1.7.2)
     spring-commands-rspec (1.0.4)
       spring (>= 0.9.1)
-    sprockets (3.7.0)
+    sprockets (3.7.1)
       concurrent-ruby (~> 1.0)
       rack (> 1, < 3)
     sprockets-rails (3.2.0)
@@ -378,7 +377,7 @@ GEM
     therubyracer (0.12.2)
       libv8 (~> 3.16.14.0)
       ref
-    thor (0.19.1)
+    thor (0.19.4)
     thread_safe (0.3.6)
     tilt (2.0.5)
     tins (1.13.0)
@@ -393,7 +392,7 @@ GEM
       memoizable (~> 0.4.0)
       naught (~> 1.0)
       simple_oauth (~> 0.3.0)
-    tzinfo (1.2.2)
+    tzinfo (1.2.3)
       thread_safe (~> 0.1)
     uglifier (3.0.2)
       execjs (>= 0.3.0, < 3)
@@ -471,7 +470,7 @@ DEPENDENCIES
   pre-commit
   puma
   rack-livereload
-  rails (= 4.2.7.1)
+  rails (= 4.2.8)
   rails-observers
   rb-fsevent
   rspec-rails

From 99c05d51767ff3ceee00d932a7a0510f4b818d48 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 19 Jun 2017 08:21:07 +0200
Subject: [PATCH 053/234] Clear cache after model has changed (prevent issues
 on upgrade).

---
 db/migrate/20170608151442_enhanced_permissions.rb | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/db/migrate/20170608151442_enhanced_permissions.rb b/db/migrate/20170608151442_enhanced_permissions.rb
index 70748b515..558741b10 100644
--- a/db/migrate/20170608151442_enhanced_permissions.rb
+++ b/db/migrate/20170608151442_enhanced_permissions.rb
@@ -19,5 +19,7 @@ class EnhancedPermissions < ActiveRecord::Migration
     add_index :roles_groups, [:role_id]
     add_index :roles_groups, [:group_id]
     add_index :roles_groups, [:access]
+
+    Cache.clear
   end
 end

From e3214e3ac258421ea34b370651f613fb39d4b997 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 19 Jun 2017 08:23:07 +0200
Subject: [PATCH 054/234] Improved memory usage on verify storage contend based
 on checksums.

---
 app/models/store/file.rb | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/app/models/store/file.rb b/app/models/store/file.rb
index e79a7ad48..1488c7264 100644
--- a/app/models/store/file.rb
+++ b/app/models/store/file.rb
@@ -78,7 +78,9 @@ in case of fixing sha hash use:
 
     def self.verify(fix_it = nil)
       success = true
-      Store::File.all.each { |item|
+      file_ids = Store::File.all.pluck(:id)
+      file_ids.each { |item_id|
+        item = Store::File.find(item_id)
         content = item.content
         sha = Digest::SHA256.hexdigest(content)
         logger.info "CHECK: Store::File.find(#{item.id})"

From e76422952c7997ad6f9e13e524c59c3cd2bdcb4d Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 19 Jun 2017 11:42:02 +0200
Subject: [PATCH 055/234] Avoid "RuntimeError: can't modify frozen Time".

---
 Gemfile.lock                         | 12 ++++++------
 app/models/channel/driver/twitter.rb |  7 +++----
 2 files changed, 9 insertions(+), 10 deletions(-)

diff --git a/Gemfile.lock b/Gemfile.lock
index d609034ca..1632ea661 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -95,7 +95,7 @@ GEM
     diffy (3.1.0)
     dnsruby (1.59.3)
     docile (1.1.5)
-    domain_name (0.5.20160826)
+    domain_name (0.5.20170404)
       unf (>= 0.0.5, < 1.0.0)
     doorkeeper (4.2.0)
       railties (>= 4.2)
@@ -164,9 +164,9 @@ GEM
       http-cookie (~> 1.0)
       http-form_data (~> 1.0.1)
       http_parser.rb (~> 0.6.0)
-    http-cookie (1.0.2)
+    http-cookie (1.0.3)
       domain_name (~> 0.5)
-    http-form_data (1.0.1)
+    http-form_data (1.0.3)
     http_parser.rb (0.6.0)
     i18n (0.8.4)
     icalendar (2.4.1)
@@ -199,7 +199,7 @@ GEM
     multi_json (1.12.1)
     multi_xml (0.5.5)
     multipart-post (2.0.0)
-    mysql2 (0.4.4)
+    mysql2 (0.4.6)
     naught (1.1.0)
     nenv (0.3.0)
     nestful (1.1.1)
@@ -381,7 +381,7 @@ GEM
     thread_safe (0.3.6)
     tilt (2.0.5)
     tins (1.13.0)
-    twitter (5.16.0)
+    twitter (5.17.0)
       addressable (~> 2.3)
       buftok (~> 0.2.0)
       equalizer (= 0.0.10)
@@ -398,7 +398,7 @@ GEM
       execjs (>= 0.3.0, < 3)
     unf (0.1.4)
       unf_ext
-    unf_ext (0.0.7.2)
+    unf_ext (0.0.7.4)
     unicode-display_width (1.1.1)
     unicorn (5.2.0)
       kgio (~> 2.6)
diff --git a/app/models/channel/driver/twitter.rb b/app/models/channel/driver/twitter.rb
index 56d7146bb..dbb6b2ee2 100644
--- a/app/models/channel/driver/twitter.rb
+++ b/app/models/channel/driver/twitter.rb
@@ -304,14 +304,13 @@ returns
         next if !track_retweets? && tweet.retweet?
 
         # ignore older messages
-        if (@channel.created_at - 15.days) > tweet.created_at || older_import >= older_import_max
+        if (@channel.created_at - 15.days) > tweet.created_at.dup.utc || older_import >= older_import_max
           older_import += 1
           Rails.logger.debug "tweet to old: #{tweet.id}/#{tweet.created_at}"
           next
         end
 
         next if @rest_client.locale_sender?(tweet) && own_tweet_already_imported?(tweet)
-
         next if Ticket::Article.find_by(message_id: tweet.id)
         break if @rest_client.tweet_limit_reached(tweet)
         @rest_client.to_group(tweet, search[:group_id], @channel)
@@ -329,7 +328,7 @@ returns
       next if !track_retweets? && tweet.retweet?
 
       # ignore older messages
-      if (@channel.created_at - 15.days) > tweet.created_at || older_import >= older_import_max
+      if (@channel.created_at - 15.days) > tweet.created_at.dup.utc || older_import >= older_import_max
         older_import += 1
         Rails.logger.debug "tweet to old: #{tweet.id}/#{tweet.created_at}"
         next
@@ -349,7 +348,7 @@ returns
     @rest_client.client.direct_messages(full_text: 'true').each { |tweet|
 
       # ignore older messages
-      if (@channel.created_at - 15.days) > tweet.created_at || older_import >= older_import_max
+      if (@channel.created_at - 15.days) > tweet.created_at.dup.utc || older_import >= older_import_max
         older_import += 1
         Rails.logger.debug "tweet to old: #{tweet.id}/#{tweet.created_at}"
         next

From d662546927c97b511041564c969492e17bac355c Mon Sep 17 00:00:00 2001
From: Denny Bresch <db@znuny.com>
Date: Thu, 15 Jun 2017 10:14:46 +0200
Subject: [PATCH 056/234] Fixed tag merge bug.

---
 app/models/tag.rb     |  6 +++---
 test/unit/tag_test.rb | 49 +++++++++++++++++++++++++++++++++++++++++++
 2 files changed, 52 insertions(+), 3 deletions(-)

diff --git a/app/models/tag.rb b/app/models/tag.rb
index 3c327071e..79606689f 100644
--- a/app/models/tag.rb
+++ b/app/models/tag.rb
@@ -211,12 +211,12 @@ rename tag items
 
     def self.rename(data)
 
-      new_tag_name = data[:name].strip
-      old_tag_item = Tag::Item.find(data[:id])
+      new_tag_name         = data[:name].strip
+      old_tag_item         = Tag::Item.find(data[:id])
       already_existing_tag = Tag::Item.lookup(name: new_tag_name)
 
       # check if no remame is needed
-      return true if new_tag_name.downcase == old_tag_item.name.downcase
+      return true if new_tag_name == old_tag_item.name
 
       # merge old with new tag if already existing
       if already_existing_tag
diff --git a/test/unit/tag_test.rb b/test/unit/tag_test.rb
index fff602e9e..a193b1092 100644
--- a/test/unit/tag_test.rb
+++ b/test/unit/tag_test.rb
@@ -342,4 +342,53 @@ class TagTest < ActiveSupport::TestCase
     assert(tags_ticket2.include?('some rename tag2'))
 
   end
+
+  test 'tags - rename and merge tag with existing tag' do
+
+    ticket1 = Ticket.create(
+      title: 'rename tag1',
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    ticket2 = Ticket.create(
+      title: 'rename tag2',
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    ticket1.tag_add('tagname1', 1)
+    ticket1.tag_add('tagname2', 1)
+
+    ticket2.tag_add('Tagname2', 1)
+
+    tags_ticket1 = ticket1.tag_list
+    assert_equal(2, tags_ticket1.count)
+    assert(tags_ticket1.include?('tagname1'))
+    assert(tags_ticket1.include?('tagname2'))
+
+    tags_ticket2 = ticket2.tag_list
+    assert_equal(1, tags_ticket2.count)
+    assert(tags_ticket2.include?('Tagname2'))
+
+    tag_item1 = Tag::Item.lookup(name: 'Tagname2')
+    Tag::Item.rename(
+      id:            tag_item1.id,
+      name:          'tagname2',
+      created_by_id: 1,
+    )
+
+    tags_ticket1 = ticket1.tag_list
+    assert_equal(2, tags_ticket1.count)
+    assert(tags_ticket1.include?('tagname1'))
+    assert(tags_ticket1.include?('tagname2'))
+
+    tags_ticket2 = ticket2.tag_list
+    assert_equal(1, tags_ticket2.count)
+    assert(tags_ticket2.include?('tagname2'))
+
+  end
 end

From 8b72ce5933406f28a84a854e4c97d1dad2334860 Mon Sep 17 00:00:00 2001
From: Denny Bresch <db@znuny.com>
Date: Thu, 15 Jun 2017 11:01:08 +0200
Subject: [PATCH 057/234] Added 'name' and 'requied' to searchabeSelect input
 to interact with this input via coffeescript.

---
 .../javascripts/app/views/generic/searchable_select.jst.eco     | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/app/assets/javascripts/app/views/generic/searchable_select.jst.eco b/app/assets/javascripts/app/views/generic/searchable_select.jst.eco
index 2cdbba9a5..62c0126aa 100644
--- a/app/assets/javascripts/app/views/generic/searchable_select.jst.eco
+++ b/app/assets/javascripts/app/views/generic/searchable_select.jst.eco
@@ -12,6 +12,8 @@
     placeholder="<%= @placeholder %>"
     value="<%= @valueName %>"
     autocomplete="new-password"
+    name="select_<%= @name %>"
+    <%= @required %>
    >
   <div class="searchableSelect-autocomplete">
     <span class="searchableSelect-autocomplete-invisible js-autocomplete-invisible"></span>

From a548009b86ba95b5684165276943fe9abde06b34 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 19 Jun 2017 22:24:22 +0200
Subject: [PATCH 058/234] Improved email sender parsing with multiple senders
 in from.

---
 app/models/channel/email_parser.rb | 22 +++++++++++++------
 test/fixtures/mail58.box           | 24 +++++++++++++++++++++
 test/fixtures/mail59.box           | 24 +++++++++++++++++++++
 test/unit/email_parser_test.rb     | 34 ++++++++++++++++++++++++++++++
 4 files changed, 98 insertions(+), 6 deletions(-)
 create mode 100644 test/fixtures/mail58.box
 create mode 100644 test/fixtures/mail59.box

diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index 300a2b791..11b36d4a6 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -641,12 +641,22 @@ returns
     data = {}
 
     begin
-      data[:from_email]        = Mail::Address.new(from).address
-      data[:from_local]        = Mail::Address.new(from).local
-      data[:from_domain]       = Mail::Address.new(from).domain
-      data[:from_display_name] = Mail::Address.new(from).display_name ||
-                                 (Mail::Address.new(from).comments && Mail::Address.new(from).comments[0])
-    rescue
+      list = Mail::AddressList.new(from)
+      list.addresses.each { |address|
+        data[:from_email] = address.address
+        data[:from_local]        = address.local
+        data[:from_domain]       = address.domain
+        data[:from_display_name] = address.display_name ||
+                                   (address.comments && address.comments[0])
+        break if data[:from_email].present? && data[:from_email] =~ /@/
+      }
+    rescue => e
+      if from =~ /<>/ && from =~ /<.+?>/
+        data = sender_properties(from.gsub(/<>/, ''))
+      end
+    end
+
+    if data.empty? || data[:from_email].blank?
       from.strip!
       if from =~ /^(.+?)<(.+?)@(.+?)>$/
         data[:from_email]        = "#{$2}@#{$3}"
diff --git a/test/fixtures/mail58.box b/test/fixtures/mail58.box
new file mode 100644
index 000000000..959705f56
--- /dev/null
+++ b/test/fixtures/mail58.box
@@ -0,0 +1,24 @@
+From: "Yangzhou ABC Lighting Equipment " <bob@example.com>, "LTD" <ly@example.com>
+Reply-To: zsm@example.com
+To: "verkauf" <verkauf@example.de>
+Subject: new design solar street lights
+Message-ID: <201609141249219194555@example.com>
+Date: Wed, 14 Sep 2016 12:49:21 +0800
+X-Mailer: Foxmail 6, 10, 201, 20 [cn]
+MIME-Version: 1.0
+X-Priority: 3
+X-CM-TRANSID:iOCowAC39vrU1thXd4NnAQ--.234S2
+X-Coremail-Antispam: 1Uf129KBjDUn29KB7ZKAUJUUUUU529EdanIXcx71UUUUU7v73
+        VFW2AGmfu7bjvjm3AaLaJ3UbIYCTnIWIevJa73UjIFyTuYvjxUg3xhUUUUU
+X-Originating-IP: [121.233.254.237]
+X-CM-SenderInfo: to16vxpkrqw63pof0z/1tbiTBXk7ldp+Z4oIwAAsB
+Content-Type: text/plain;
+  charset=iso-8859-1
+Content-Transfer-Encoding: quoted-printable
+
+=E4=F6=FC=DF ad asd
+
+-Martin
+
+--
+Old programmers never die. They just branch to a new address.
\ No newline at end of file
diff --git a/test/fixtures/mail59.box b/test/fixtures/mail59.box
new file mode 100644
index 000000000..215add685
--- /dev/null
+++ b/test/fixtures/mail59.box
@@ -0,0 +1,24 @@
+From: "Yangzhou ABC Lighting Equipment " <>, "LTD" <ly@example.com>
+Reply-To: zsm@example.com
+To: "verkauf" <verkauf@example.de>
+Subject: new design solar street lights
+Message-ID: <201609141249219194555@example.com>
+Date: Wed, 14 Sep 2016 12:49:21 +0800
+X-Mailer: Foxmail 6, 10, 201, 20 [cn]
+MIME-Version: 1.0
+X-Priority: 3
+X-CM-TRANSID:iOCowAC39vrU1thXd4NnAQ--.234S2
+X-Coremail-Antispam: 1Uf129KBjDUn29KB7ZKAUJUUUUU529EdanIXcx71UUUUU7v73
+        VFW2AGmfu7bjvjm3AaLaJ3UbIYCTnIWIevJa73UjIFyTuYvjxUg3xhUUUUU
+X-Originating-IP: [121.233.254.237]
+X-CM-SenderInfo: to16vxpkrqw63pof0z/1tbiTBXk7ldp+Z4oIwAAsB
+Content-Type: text/plain;
+  charset=iso-8859-1
+Content-Transfer-Encoding: quoted-printable
+
+=E4=F6=FC=DF ad asd
+
+-Martin
+
+--
+Old programmers never die. They just branch to a new address.
\ No newline at end of file
diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb
index 63f478b7f..121b6e5db 100644
--- a/test/unit/email_parser_test.rb
+++ b/test/unit/email_parser_test.rb
@@ -1157,6 +1157,40 @@ Bob Smith
 ',
         },
       },
+      {
+        data: IO.binread('test/fixtures/mail58.box'),
+        body_md5: '548917e0bff0806f9b27c09bbf23bb38',
+        params: {
+          from: 'Yangzhou ABC Lighting Equipment <bob@example.com>, LTD <ly@example.com>',
+          from_email: 'bob@example.com',
+          from_display_name: 'Yangzhou ABC Lighting Equipment',
+          subject: 'new design solar street lights',
+          content_type: 'text/plain',
+          body: "äöüß ad asd
+
+-Martin
+
+--
+Old programmers never die. They just branch to a new address."
+        },
+      },
+      {
+        data: IO.binread('test/fixtures/mail59.box'),
+        body_md5: '548917e0bff0806f9b27c09bbf23bb38',
+        params: {
+          from: '"Yangzhou ABC Lighting Equipment " <>, "LTD" <ly@example.com>',
+          from_email: 'ly@example.com',
+          from_display_name: 'LTD',
+          subject: 'new design solar street lights',
+          content_type: 'text/plain',
+          body: "äöüß ad asd
+
+-Martin
+
+--
+Old programmers never die. They just branch to a new address."
+        },
+      },
     ]
 
     count = 0

From 284dbb3de8e79985ced4feddc6b118a43e869647 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 20 Jun 2017 11:05:16 +0200
Subject: [PATCH 059/234] Replaced autocomplete value new-password with off to
 prevent browser autocomplete feature in certain fields (only use it for user
 password now).

---
 .../app/controllers/_application_controller_form.coffee     | 2 +-
 .../javascripts/app/views/facebook/app_config.jst.eco       | 4 ++--
 .../javascripts/app/views/generic/autocompletion.jst.eco    | 2 +-
 .../app/views/generic/object_search/input.jst.eco           | 2 +-
 .../javascripts/app/views/generic/searchable_select.jst.eco | 3 +--
 .../javascripts/app/views/getting_started/email.jst.eco     | 6 +++---
 app/assets/javascripts/app/views/telegram/bot_add.jst.eco   | 4 ++--
 app/assets/javascripts/app/views/telegram/bot_edit.jst.eco  | 4 ++--
 app/assets/javascripts/app/views/twitter/app_config.jst.eco | 4 ++--
 app/assets/javascripts/app/views/widget/text_module.jst.eco | 2 +-
 10 files changed, 16 insertions(+), 17 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_application_controller_form.coffee b/app/assets/javascripts/app/controllers/_application_controller_form.coffee
index 499602a72..bc82db034 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_form.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_form.coffee
@@ -229,7 +229,7 @@ class App.ControllerForm extends App.Controller
       if attribute.type is 'hidden'
         attribute.autocomplete = ''
       else
-        attribute.autocomplete = 'autocomplete="new-password"'
+        attribute.autocomplete = 'autocomplete="off"'
     else
       attribute.autocomplete = 'autocomplete="' + attribute.autocomplete + '"'
 
diff --git a/app/assets/javascripts/app/views/facebook/app_config.jst.eco b/app/assets/javascripts/app/views/facebook/app_config.jst.eco
index 92009d7ba..0bc02adb6 100644
--- a/app/assets/javascripts/app/views/facebook/app_config.jst.eco
+++ b/app/assets/javascripts/app/views/facebook/app_config.jst.eco
@@ -9,7 +9,7 @@
       <label for="application_id">Facebook APP ID <span>*</span></label>
     </div>
     <div class="controls">
-      <input id="application_id" type="text" name="application_id" value="<% if @external_credential && @external_credential.credentials: %><%= @external_credential.credentials.application_id %><% end %>" class="form-control" required autocomplete="new-password">
+      <input id="application_id" type="text" name="application_id" value="<% if @external_credential && @external_credential.credentials: %><%= @external_credential.credentials.application_id %><% end %>" class="form-control" required autocomplete="off">
     </div>
   </div>
   <div class="input form-group">
@@ -17,7 +17,7 @@
       <label for="application_secret">Facebook App Secret <span>*</span></label>
     </div>
     <div class="controls">
-      <input id="application_secret" type="text" name="application_secret" value="<% if @external_credential && @external_credential.credentials: %><%= @external_credential.credentials.application_secret %><% end %>" class="form-control" required autocomplete="new-password">
+      <input id="application_secret" type="text" name="application_secret" value="<% if @external_credential && @external_credential.credentials: %><%= @external_credential.credentials.application_secret %><% end %>" class="form-control" required autocomplete="off">
     </div>
   </div>
   <h2><%- @T('Your callback URL') %></h2>
diff --git a/app/assets/javascripts/app/views/generic/autocompletion.jst.eco b/app/assets/javascripts/app/views/generic/autocompletion.jst.eco
index 574b091a7..6e6e91787 100644
--- a/app/assets/javascripts/app/views/generic/autocompletion.jst.eco
+++ b/app/assets/javascripts/app/views/generic/autocompletion.jst.eco
@@ -1,3 +1,3 @@
 <input id="<%= @attribute.id %>" type="hidden" name="<%= @attribute.name %>" value="<%= @attribute.value %>" <%= @attribute.required %> />
-<input id="<%= @attribute.id %>_autocompletion" type="text" name="<%= @attribute.name %>_autocompletion" value="<%= @attribute.valueShown %>" class="form-control <%= @attribute.class %>" <%= @attribute.required %> <%= @attribute.autofocus %> <%- @attribute.autocapitalize %> <% if @attribute.placeholder: %>placeholder="<%- @Ti(@attribute.placeholder) %>"<% end %> autocomplete="new-password"/>
+<input id="<%= @attribute.id %>_autocompletion" type="text" name="<%= @attribute.name %>_autocompletion" value="<%= @attribute.valueShown %>" class="form-control <%= @attribute.class %>" <%= @attribute.required %> <%= @attribute.autofocus %> <%- @attribute.autocapitalize %> <% if @attribute.placeholder: %>placeholder="<%- @Ti(@attribute.placeholder) %>"<% end %> autocomplete="off"/>
 <input id="<%= @attribute.id %>_autocompletion_value_shown" type="hidden" name="<%= @attribute.name %>_autocompletion_value_shown" value="<%= @attribute.valueShown %>"/>
diff --git a/app/assets/javascripts/app/views/generic/object_search/input.jst.eco b/app/assets/javascripts/app/views/generic/object_search/input.jst.eco
index 3021dc709..939750df5 100644
--- a/app/assets/javascripts/app/views/generic/object_search/input.jst.eco
+++ b/app/assets/javascripts/app/views/generic/object_search/input.jst.eco
@@ -3,7 +3,7 @@
   <% if @attribute.multiple: %>
     <%- @tokens %>
   <% end %>
-  <input name="<%- @attribute.name %>_completion" class="user-select token-input js-objectSelect" autocapitalize="off" placeholder="<%- @attribute.placeholder %>" autocomplete="new-password" <%= @attribute.autofocus %> role="textbox" aria-autocomplete="list" value="<%= @name %>" aria-haspopup="true">
+  <input name="<%- @attribute.name %>_completion" class="user-select token-input js-objectSelect" autocapitalize="off" placeholder="<%- @attribute.placeholder %>" autocomplete="off" <%= @attribute.autofocus %> role="textbox" aria-autocomplete="list" value="<%= @name %>" aria-haspopup="true">
   <% if @attribute.disableCreateObject isnt true: %><%- @Icon('arrow-down', 'dropdown-arrow') %><% end %>
 </div>
 
diff --git a/app/assets/javascripts/app/views/generic/searchable_select.jst.eco b/app/assets/javascripts/app/views/generic/searchable_select.jst.eco
index 62c0126aa..74ae5805b 100644
--- a/app/assets/javascripts/app/views/generic/searchable_select.jst.eco
+++ b/app/assets/javascripts/app/views/generic/searchable_select.jst.eco
@@ -11,8 +11,7 @@
     class="searchableSelect-main form-control js-input<%= " #{ @class }" if @class %>"
     placeholder="<%= @placeholder %>"
     value="<%= @valueName %>"
-    autocomplete="new-password"
-    name="select_<%= @name %>"
+    autocomplete="off"
     <%= @required %>
    >
   <div class="searchableSelect-autocomplete">
diff --git a/app/assets/javascripts/app/views/getting_started/email.jst.eco b/app/assets/javascripts/app/views/getting_started/email.jst.eco
index b82d01e8a..e3ef082f8 100644
--- a/app/assets/javascripts/app/views/getting_started/email.jst.eco
+++ b/app/assets/javascripts/app/views/getting_started/email.jst.eco
@@ -9,15 +9,15 @@
         <fieldset>
           <div class="form-group">
             <label><%- @T('Full Name') %></label>
-            <input type="text" class="form-control" value="" name="realname" placeholder="<%- @Ti('Organization Support') %>" required autocomplete="new-password">
+            <input type="text" class="form-control" value="" name="realname" placeholder="<%- @Ti('Organization Support') %>" required autocomplete="off">
           </div>
           <div class="form-group">
             <label><%- @T('Email') %></label>
-            <input type="email" class="form-control" value="" name="email" placeholder="<%- @Ti('support@example.com') %>" required autocomplete="new-password">
+            <input type="email" class="form-control" value="" name="email" placeholder="<%- @Ti('support@example.com') %>" required autocomplete="off">
           </div>
           <div class="form-group">
             <label><%- @T('Password') %></label>
-            <input type="password" class="form-control" name="password" value="" required autocomplete="new-password">
+            <input type="password" class="form-control" name="password" value="" required autocomplete="off">
           </div>
         </fieldset>
       </div>
diff --git a/app/assets/javascripts/app/views/telegram/bot_add.jst.eco b/app/assets/javascripts/app/views/telegram/bot_add.jst.eco
index 7d47c4335..4626b023f 100644
--- a/app/assets/javascripts/app/views/telegram/bot_add.jst.eco
+++ b/app/assets/javascripts/app/views/telegram/bot_add.jst.eco
@@ -9,7 +9,7 @@
       <label for="api_token"><%- @T('%s Api Token', 'Telegram') %> <span>*</span></label>
     </div>
     <div class="controls">
-      <input id="api_token" type="text" name="api_token" value="" class="form-control" required autocomplete="new-password">
+      <input id="api_token" type="text" name="api_token" value="" class="form-control" required autocomplete="off">
     </div>
   </div>
   <h2><%- @T('Settings') %></h2>
@@ -18,7 +18,7 @@
       <label for="welcome"><%- @T('Welcome message') %> <span>*</span></label>
     </div>
     <div class="controls">
-      <input id="welcome" type="text" name="welcome" value="" placeholder="<%- @Ti('You are welcome! Just ask me something!') %>" class="form-control" required autocomplete="new-password">
+      <input id="welcome" type="text" name="welcome" value="" placeholder="<%- @Ti('You are welcome! Just ask me something!') %>" class="form-control" required autocomplete="off">
     </div>
   </div>
   <div class="input form-group">
diff --git a/app/assets/javascripts/app/views/telegram/bot_edit.jst.eco b/app/assets/javascripts/app/views/telegram/bot_edit.jst.eco
index 39b9b61a0..07b6de1c2 100644
--- a/app/assets/javascripts/app/views/telegram/bot_edit.jst.eco
+++ b/app/assets/javascripts/app/views/telegram/bot_edit.jst.eco
@@ -6,7 +6,7 @@
       <label for="api_token"><%- @T('%s Api Token', 'Telegram') %> <span>*</span></label>
     </div>
     <div class="controls">
-      <input id="api_token" type="text" name="api_token" value="<%= @channel.options.api_token %>" class="form-control" required autocomplete="new-password">
+      <input id="api_token" type="text" name="api_token" value="<%= @channel.options.api_token %>" class="form-control" required autocomplete="off">
     </div>
   </div>
   <h2><%- @T('Settings') %></h2>
@@ -15,7 +15,7 @@
       <label for="welcome"><%- @T('welcome message') %> <span>*</span></label>
     </div>
     <div class="controls">
-      <input id="welcome" type="text" name="welcome" value="<%= @channel.options.welcome %>" placeholder="<%- @Ti('You are welcome! Just ask me something!') %>" class="form-control" required autocomplete="new-password">
+      <input id="welcome" type="text" name="welcome" value="<%= @channel.options.welcome %>" placeholder="<%- @Ti('You are welcome! Just ask me something!') %>" class="form-control" required autocomplete="off">
     </div>
   </div>
   <div class="input form-group">
diff --git a/app/assets/javascripts/app/views/twitter/app_config.jst.eco b/app/assets/javascripts/app/views/twitter/app_config.jst.eco
index d7b8a1e25..92f322b9c 100644
--- a/app/assets/javascripts/app/views/twitter/app_config.jst.eco
+++ b/app/assets/javascripts/app/views/twitter/app_config.jst.eco
@@ -9,7 +9,7 @@
       <label for="consumer_key">Twitter Consumer Key <span>*</span></label>
     </div>
     <div class="controls">
-      <input id="consumer_key" type="text" name="consumer_key" value="<% if @external_credential && @external_credential.credentials: %><%= @external_credential.credentials.consumer_key %><% end %>" class="form-control" required autocomplete="new-password" >
+      <input id="consumer_key" type="text" name="consumer_key" value="<% if @external_credential && @external_credential.credentials: %><%= @external_credential.credentials.consumer_key %><% end %>" class="form-control" required autocomplete="off" >
     </div>
   </div>
   <div class="input form-group">
@@ -17,7 +17,7 @@
       <label for="consumer_secret">Twitter Consumer Secret <span>*</span></label>
     </div>
     <div class="controls">
-      <input id="consumer_secret" type="text" name="consumer_secret" value="<% if @external_credential && @external_credential.credentials: %><%= @external_credential.credentials.consumer_secret %><% end %>" class="form-control" required autocomplete="new-password" >
+      <input id="consumer_secret" type="text" name="consumer_secret" value="<% if @external_credential && @external_credential.credentials: %><%= @external_credential.credentials.consumer_secret %><% end %>" class="form-control" required autocomplete="off" >
     </div>
   </div>
   <h2><%- @T('Your callback URL') %></h2>
diff --git a/app/assets/javascripts/app/views/widget/text_module.jst.eco b/app/assets/javascripts/app/views/widget/text_module.jst.eco
index 5c3f4d4af..ecd943f64 100644
--- a/app/assets/javascripts/app/views/widget/text_module.jst.eco
+++ b/app/assets/javascripts/app/views/widget/text_module.jst.eco
@@ -4,7 +4,7 @@
   <%- @T( 'Search' ) %>
   <br>
 -->
-  <input type="text" name="" id="text-module-search" class="span2" value="<%= @search %>" autocomplete="new-password"/>
+  <input type="text" name="" id="text-module-search" class="span2" value="<%= @search %>" autocomplete="off"/>
   <a href="#" class="close">&times;</a>
   <br>
   <div id="form-text-module" class="max-size-scroll"></div>

From fb8130da18d2936217cdd126b4e4667464f4d82a Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 20 Jun 2017 17:08:59 +0200
Subject: [PATCH 060/234] Added tree selection attribute for object manager.

---
 .../object_manager_attribute.coffee           |  66 ++++-
 .../_ui_element/searchable_select.coffee      |  16 +-
 .../_ui_element/tree_select.coffee            |  41 +++
 .../app/controllers/object_manager.coffee     |  46 +++
 ..._object_organization_autocompletion.coffee |   8 +-
 .../app/lib/app_post/searchable_select.coffee | 267 +++++++++++++++---
 .../app_post/z_searchable_ajax_select.coffee  |   3 +-
 .../views/generic/searchable_select.jst.eco   |  29 +-
 .../generic/searchable_select_option.jst.eco  |   8 +
 .../generic/searchable_select_options.jst.eco |   5 -
 .../generic/searchable_select_submenu.jst.eco |  11 +
 .../attribute/tree_select.jst.eco             |  29 ++
 .../app/views/object_manager/edit.jst.eco     |   1 +
 app/assets/stylesheets/zammad.scss            |  67 ++++-
 .../object_manager_attributes_controller.rb   |   2 +-
 app/models/object_manager/attribute.rb        |  61 +++-
 app/views/tests/form_tree_select.html.erb     |  22 ++
 config/routes/test.rb                         |   1 +
 db/migrate/20120101000001_create_base.rb      |   4 +-
 db/migrate/20170619000001_tree_select.rb      |   6 +
 public/assets/tests/form_searchable_select.js |  16 +-
 public/assets/tests/form_tree_select.js       | 194 +++++++++++++
 test/browser/aab_unit_test.rb                 |   7 +
 23 files changed, 819 insertions(+), 91 deletions(-)
 create mode 100644 app/assets/javascripts/app/controllers/_ui_element/tree_select.coffee
 create mode 100644 app/assets/javascripts/app/views/generic/searchable_select_option.jst.eco
 delete mode 100644 app/assets/javascripts/app/views/generic/searchable_select_options.jst.eco
 create mode 100644 app/assets/javascripts/app/views/generic/searchable_select_submenu.jst.eco
 create mode 100644 app/assets/javascripts/app/views/object_manager/attribute/tree_select.jst.eco
 create mode 100644 app/views/tests/form_tree_select.html.erb
 create mode 100644 db/migrate/20170619000001_tree_select.rb
 create mode 100644 public/assets/tests/form_tree_select.js

diff --git a/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee b/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
index 050a0fa8e..0ac160b3c 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
@@ -15,7 +15,7 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
         attribute: attribute
         params: params
       ))
-      @[localParams.data_type](element, localParams, params)
+      @[localParams.data_type](element, localParams, params, attribute)
       localItem.find('.js-dataMap').html(element)
       localItem.find('.js-dataScreens').html(@dataScreens(attribute, localParams, params))
 
@@ -24,6 +24,7 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
       date: 'Date'
       input: 'Text'
       select: 'Select'
+      tree_select: 'Tree Select'
       boolean: 'Boolean'
       integer: 'Integer'
 
@@ -308,6 +309,69 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
       lastSelected = value
     )
 
+  @buildRow: (element, child, level = 0, parentElement) ->
+    newRow = element.find('.js-template').clone().removeClass('js-template')
+    newRow.find('.js-key').attr('level', level)
+    newRow.find('.js-key').val(child.name)
+    newRow.find('td').first().css('padding-left', "#{(level * 20) + 10}px")
+    if level is 5
+      newRow.find('.js-addChild').addClass('hide')
+
+    if parentElement
+      parentElement.after(newRow)
+      return
+
+    element.find('.js-treeTable').append(newRow)
+    if child.children
+      for subChild in child.children
+        @buildRow(element, subChild, level + 1)
+
+  @tree_select: (item, localParams, params, attribute) ->
+    params.data_option ||= {}
+    params.data_option.options ||= []
+    if _.isEmpty(params.data_option.options)
+      @buildRow(item, {})
+    else
+      for child in params.data_option.options
+        @buildRow(item, child)
+
+    item.on('click', '.js-addRow', (e) =>
+      e.stopPropagation()
+      e.preventDefault()
+      addRow = $(e.currentTarget).closest('tr')
+      level  = parseInt(addRow.find('.js-key').attr('level'))
+      @buildRow(item, {}, level, addRow)
+    )
+
+    item.on('click', '.js-addChild', (e) =>
+      e.stopPropagation()
+      e.preventDefault()
+      addRow = $(e.currentTarget).closest('tr')
+      level  = parseInt(addRow.find('.js-key').attr('level')) + 1
+      @buildRow(item, {}, level, addRow)
+    )
+
+    item.on('click', '.js-remove', (e) ->
+      e.stopPropagation()
+      e.preventDefault()
+      e.stopPro
+      element = $(e.target).closest('tr')
+      level  = parseInt(element.find('.js-key').attr('level'))
+      subElements = 0
+      nextElement = element
+      elementsToDelete = [element]
+      loop
+        nextElement = nextElement.next()
+        break if !nextElement.get(0)
+        nextLevel = parseInt(nextElement.find('.js-key').attr('level'))
+        break if nextLevel <= level
+        subElements += 1
+        elementsToDelete.push nextElement
+      return if subElements isnt 0 && !confirm("Delete #{subElements} sub elements?")
+      for element in elementsToDelete
+        element.remove()
+    )
+
   @boolean: (item, localParams, params) ->
     lastSelected = undefined
     item.on('click', '.js-selected', (e) ->
diff --git a/app/assets/javascripts/app/controllers/_ui_element/searchable_select.coffee b/app/assets/javascripts/app/controllers/_ui_element/searchable_select.coffee
index df950af65..e4d528a0e 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/searchable_select.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/searchable_select.coffee
@@ -9,24 +9,24 @@ class App.UiElement.searchable_select extends App.UiElement.ApplicationUiElement
       attribute.multiple = ''
 
     # build options list based on config
-    @getConfigOptionList( attribute, params )
+    @getConfigOptionList(attribute, params)
 
     # build options list based on relation
-    @getRelationOptionList( attribute, params )
+    @getRelationOptionList(attribute, params)
 
     # add null selection if needed
-    @addNullOption( attribute, params )
+    @addNullOption(attribute, params)
 
     # sort attribute.options
-    @sortOptions( attribute, params )
+    @sortOptions(attribute, params)
 
     # finde selected/checked item of list
-    @selectedOptions( attribute, params )
+    @selectedOptions(attribute, params)
 
     # disable item of list
-    @disabledOptions( attribute, params )
+    @disabledOptions(attribute, params)
 
     # filter attributes
-    @filterOption( attribute, params )
+    @filterOption(attribute, params)
 
-    new App.SearchableSelect( attribute: attribute ).element()
+    new App.SearchableSelect(attribute: attribute).element()
diff --git a/app/assets/javascripts/app/controllers/_ui_element/tree_select.coffee b/app/assets/javascripts/app/controllers/_ui_element/tree_select.coffee
new file mode 100644
index 000000000..1962ab644
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/_ui_element/tree_select.coffee
@@ -0,0 +1,41 @@
+# coffeelint: disable=camel_case_classes
+class App.UiElement.tree_select extends App.UiElement.ApplicationUiElement
+  @optionsSelect: (children, value) ->
+    return if !children
+    for child in children
+      if child.value is value
+        child.selected = true
+      if child.children
+        @optionsSelect(child.children, value)
+
+  @render: (attribute, params) ->
+
+    # set multiple option
+    if attribute.multiple
+      attribute.multiple = 'multiple'
+    else
+      attribute.multiple = ''
+
+    # build options list based on config
+    @getConfigOptionList(attribute, params)
+
+    # build options list based on relation
+    @getRelationOptionList(attribute, params)
+
+    # add null selection if needed
+    @addNullOption(attribute, params)
+
+    # sort attribute.options
+    @sortOptions(attribute, params)
+
+    # finde selected/checked item of list
+    if attribute.options
+      @optionsSelect(attribute.options, attribute.value)
+
+    # disable item of list
+    @disabledOptions(attribute, params)
+
+    # filter attributes
+    @filterOption(attribute, params)
+
+    new App.SearchableSelect(attribute: attribute).element()
diff --git a/app/assets/javascripts/app/controllers/object_manager.coffee b/app/assets/javascripts/app/controllers/object_manager.coffee
index 5311380cf..2a6f6cd71 100644
--- a/app/assets/javascripts/app/controllers/object_manager.coffee
+++ b/app/assets/javascripts/app/controllers/object_manager.coffee
@@ -1,4 +1,46 @@
 # coffeelint: disable=duplicate_key
+treeParams = (e, params) ->
+  tree = []
+  lastLevel = 0
+  lastLevels = []
+  valueLevels = []
+
+  $(e.target).closest('.modal').find('.js-treeTable .js-key').each( ->
+    $element = $(@)
+    level = parseInt($element.attr('level'))
+    name = $element.val()
+    item =
+      name: name
+
+    if level is 0
+      tree.push item
+    else if lastLevels[level-1]
+      lastLevels[level-1].children ||= []
+      lastLevels[level-1].children.push item
+    else
+      console.log('ERROR', item)
+    if level is 0
+      valueLevels = []
+    else if lastLevel is level
+      valueLevels.pop()
+    else if lastLevel > level
+      down = lastLevel - level
+      for count in [1..down]
+        valueLevels.pop()
+    if lastLevel <= level
+      valueLevels.push name
+
+    item.value = valueLevels.join('::')
+    lastLevels[level] = item
+    lastLevel = level
+
+  )
+  if tree[0]
+    if !params.data_option
+      params.data_option = {}
+    params.data_option.options = tree
+  params
+
 class Index extends App.ControllerTabs
   requiredPermission: 'admin.object'
   constructor: ->
@@ -135,6 +177,7 @@ class New extends App.ControllerGenericNew
 
   onSubmit: (e) =>
     params = @formParam(e.target)
+    params = treeParams(e, params)
 
     # show attributes for create_middle in two column style
     if params.screens && params.screens.create_middle
@@ -184,6 +227,8 @@ class Edit extends App.ControllerGenericEdit
       #if attribute.name is 'data_type'
       #  attribute.disabled = true
 
+    console.log('configure_attributes', configure_attributes)
+
     @controller = new App.ControllerForm(
       model:
         configure_attributes: configure_attributes
@@ -195,6 +240,7 @@ class Edit extends App.ControllerGenericEdit
 
   onSubmit: (e) =>
     params = @formParam(e.target)
+    params = treeParams(e, params)
 
     # show attributes for create_middle in two column style
     if params.screens && params.screens.create_middle
diff --git a/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee b/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee
index ac222a436..04f4482b5 100644
--- a/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee
+++ b/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee
@@ -390,14 +390,14 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
       properties:
         translateX: 0
       options:
-        speed: 300
+        duration: 240
 
     # fade out list
     @recipientList.velocity
       properties:
         translateX: '-100%'
       options:
-        speed: 300
+        duration: 240
         complete: => @recipientList.height(@organizationList.height())
 
   hideOrganizationMembers: (e) =>
@@ -413,7 +413,7 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
       properties:
         translateX: 0
       options:
-        speed: 300
+        duration: 240
 
     # reset list height
     @recipientList.height('')
@@ -423,7 +423,7 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
       properties:
         translateX: '100%'
       options:
-        speed: 300
+        duration: 240
         complete: => @organizationList.addClass('hide')
 
   newObject: (e) ->
diff --git a/app/assets/javascripts/app/lib/app_post/searchable_select.coffee b/app/assets/javascripts/app/lib/app_post/searchable_select.coffee
index a072a057f..010bbddcf 100644
--- a/app/assets/javascripts/app/lib/app_post/searchable_select.coffee
+++ b/app/assets/javascripts/app/lib/app_post/searchable_select.coffee
@@ -1,19 +1,25 @@
 class App.SearchableSelect extends Spine.Controller
 
   events:
-    'input .js-input':                  'onInput'
-    'blur .js-input':                   'onBlur'
-    'focus .js-input':                  'onFocus'
-    'click .js-option':                 'selectItem'
-    'mouseenter .js-option':            'highlightItem'
-    'shown.bs.dropdown':                'onDropdownShown'
-    'hidden.bs.dropdown':               'onDropdownHidden'
+    'input .js-input':       'onInput'
+    'blur .js-input':        'onBlur'
+    'focus .js-input':       'onFocus'
+    'click .js-option':      'selectItem'
+    'click .js-enter':       'navigateIn'
+    'click .js-back':        'navigateOut'
+    'mouseenter .js-option': 'highlightItem'
+    'mouseenter .js-enter':  'highlightItem'
+    'mouseenter .js-back':   'highlightItem'
+    'shown.bs.dropdown':     'onDropdownShown'
+    'hidden.bs.dropdown':    'onDropdownHidden'
 
   elements:
-    '.js-option': 'option_items'
+    '.js-dropdown': 'dropdown'
+    '.js-option, .js-enter': 'optionItems'
     '.js-input': 'input'
     '.js-shadow': 'shadowInput'
     '.js-optionsList': 'optionsList'
+    '.js-optionsSubmenu': 'optionsSubmenu'
     '.js-autocomplete-invisible': 'invisiblePart'
     '.js-autocomplete-visible': 'visiblePart'
 
@@ -27,32 +33,95 @@ class App.SearchableSelect extends Spine.Controller
     @render()
 
   render: ->
-    firstSelected = _.find @options.attribute.options, (option) -> option.selected
+    firstSelected = _.find @attribute.options, (option) -> option.selected
 
     if firstSelected
-      @options.attribute.valueName = firstSelected.name
-      @options.attribute.value = firstSelected.value
-    else if @options.attribute.unknown && @options.attribute.value
-      @options.attribute.valueName = @options.attribute.value
+      @attribute.valueName = firstSelected.name
+      @attribute.value = firstSelected.value
+    else if @attribute.unknown && @attribute.value
+      @attribute.valueName = @attribute.value
+    else if @hasSubmenu @attribute.options
+      @attribute.valueName = @getName @attribute.value, @attribute.options
 
-    @options.attribute.renderedOptions = App.view('generic/searchable_select_options')
-      options: @options.attribute.options
+    @html App.view('generic/searchable_select')
+      attribute: @attribute
+      options: @renderAllOptions '', @attribute.options, 0
+      submenus: @renderSubmenus @attribute.options
 
-    @html App.view('generic/searchable_select')( @options.attribute )
+    # initial data
+    @currentMenu = @findMenuContainingValue @attribute.value
+    @level = @getIndex @currentMenu
 
-    @input.on 'keydown', @navigate
+  renderSubmenus: (options) ->
+    html = ''
+    if options
+      for option in options
+        if option.children
+          html += App.view('generic/searchable_select_submenu')
+            options: @renderOptions(option.children)
+            parentValue: option.value
+            title: option.name
+
+          if @hasSubmenu(option.children)
+            html += @renderSubmenus option.children
+    html
+
+  hasSubmenu: (options) ->
+    return false if !options
+    for option in options
+      return true if option.children
+    return false
+
+  getName: (value, options) ->
+    for option in options
+      if option.value is value
+        return option.name
+      if option.children
+        name = @getName value, option.children
+        return name if name isnt undefined
+    undefined
+
+  renderOptions: (options) ->
+    html = ''
+    for option in options
+      html += App.view('generic/searchable_select_option')
+        option: option
+        class: if option.children then 'js-enter' else 'js-option'
+    html
+
+  renderAllOptions: (parentName, options, level) ->
+    html = ''
+    if options
+      for option in options
+        className = if option.children then 'js-enter' else 'js-option'
+        if level && level > 0
+          className += ' is-hidden is-child'
+
+        html += App.view('generic/searchable_select_option')
+          option: option
+          class: className
+          detail: parentName
+
+        if option.children
+          html += @renderAllOptions "#{parentName} — #{option.name}", option.children, level+1
+    html
 
   onDropdownShown: =>
     @input.on 'click', @stopPropagation
     @highlightFirst()
+    $(document).on 'keydown.searchable_select', @navigate
+    if @level > 0
+      @showSubmenu(@currentMenu)
     @isOpen = true
 
   onDropdownHidden: =>
     @input.off 'click', @stopPropagation
-    @option_items.removeClass '.is-active'
+    @unhighlightCurrentItem()
+    $(document).off 'keydown.searchable_select'
     @isOpen = false
 
   toggle: =>
+    @currentItem = null
     @$('[data-toggle="dropdown"]').dropdown('toggle')
 
   stopPropagation: (event) ->
@@ -62,8 +131,8 @@ class App.SearchableSelect extends Spine.Controller
     switch event.keyCode
       when 40 then @nudge event, 1 # down
       when 38 then @nudge event, -1 # up
-      when 39 then @fillWithAutocompleteSuggestion event # right
-      when 37 then @fillWithAutocompleteSuggestion event # left
+      when 39 then @autocompleteOrNavigateIn event # right
+      when 37 then @autocompleteOrNavigateOut event # left
       when 13 then @onEnter event
       when 27 then @onEscape()
       when 9 then @onTab event
@@ -71,12 +140,20 @@ class App.SearchableSelect extends Spine.Controller
   onEscape: ->
     @toggle() if @isOpen
 
+  getCurrentOptions: ->
+    @currentMenu.find('.js-option, .js-enter, .js-back')
+
+  getOptionIndex: (menu, value) ->
+    menu.find('.js-option, .js-enter').filter("[data-value=\"#{value}\"]").index()
+
   nudge: (event, direction) ->
     return @toggle() if not @isOpen
 
+    options = @getCurrentOptions()
+
     event.preventDefault()
-    visibleOptions = @option_items.not('.is-hidden')
-    highlightedItem = @option_items.filter('.is-active')
+    visibleOptions = options.not('.is-hidden')
+    highlightedItem = options.filter('.is-active')
     currentPosition = visibleOptions.index(highlightedItem)
 
     currentPosition += direction
@@ -84,10 +161,24 @@ class App.SearchableSelect extends Spine.Controller
     return if currentPosition < 0
     return if currentPosition > visibleOptions.size() - 1
 
-    @option_items.removeClass('is-active')
-    visibleOptions.eq(currentPosition).addClass('is-active')
+    @unhighlightCurrentItem()
+    @currentItem = visibleOptions.eq(currentPosition)
+    @currentItem.addClass('is-active')
     @clearAutocomplete()
 
+  autocompleteOrNavigateIn: (event) ->
+    if @currentItem.hasClass('js-enter')
+      @navigateIn(event)
+    else
+      @fillWithAutocompleteSuggestion(event)
+
+  autocompleteOrNavigateOut: (event) ->
+    # if we're in a depth then navigateOut
+    if @level != 0
+      @navigateOut(event)
+    else
+      @fillWithAutocompleteSuggestion(event)
+
   fillWithAutocompleteSuggestion: (event) ->
     if !@suggestion
       return
@@ -129,11 +220,96 @@ class App.SearchableSelect extends Spine.Controller
     @shadowInput.val event.currentTarget.getAttribute('data-value')
     @shadowInput.trigger('change')
 
+  navigateIn: (event) ->
+    event.stopPropagation()
+    @navigateDepth(1)
+
+  navigateOut: (event) ->
+    event.stopPropagation()
+    @navigateDepth(-1)
+
+  navigateDepth: (dir) ->
+    return if @animating
+    if dir > 0
+      target = @currentItem.attr('data-value')
+      target_menu = @optionsSubmenu.filter("[data-parent-value=\"#{target}\"]")
+    else
+      target_menu = @findMenuContainingValue @currentMenu.attr('data-parent-value')
+
+    @animateToSubmenu(target_menu, dir)
+
+    @level+=dir
+
+  animateToSubmenu: (target_menu, direction) ->
+    @animating = true
+    target_menu.prop('hidden', false)
+    @dropdown.height(Math.max(target_menu.height(), @currentMenu.height()))
+    oldCurrentItem = @currentItem
+
+    @currentMenu.data('current_item_index', @currentItem.index())
+    # default: 1 (first item after the back button)
+    target_item_index = target_menu.data('current_item_index') || 1
+    # if the direction is out then we know the target item -> its the parent item
+    if direction is -1
+      value = @currentMenu.attr('data-parent-value')
+      target_item_index = @getOptionIndex(target_menu, value)
+
+    @currentItem = target_menu.children().eq(target_item_index)
+    @currentItem.addClass('is-active')
+
+    target_menu.velocity
+      properties:
+        translateX: [0, direction*100+'%']
+      options:
+        duration: 240
+
+    @currentMenu.velocity
+      properties:
+        translateX: [direction*-100+'%', 0]
+      options:
+        duration: 240
+        complete: =>
+          oldCurrentItem.removeClass('is-active')
+          $.Velocity.hook(@currentMenu, 'translateX', '')
+          @currentMenu.prop('hidden', true)
+          @dropdown.height(target_menu.height())
+          @currentMenu = target_menu
+          @animating = false
+
+  showSubmenu: (menu) ->
+    @currentMenu.prop('hidden', true)
+    menu.prop('hidden', false)
+    @dropdown.height(menu.height())
+
+  findMenuContainingValue: (value) ->
+    return @optionsList if !value
+
+    # in case of numbers
+    if !value.split && value.toString
+      value = value.toString()
+    path = value.split('::')
+    if path.length == 1
+      return @optionsList
+    else
+      path.pop()
+      return @optionsSubmenu.filter("[data-parent-value=\"#{path.join('::')}\"]")
+
+  getIndex: (menu) ->
+    parentValue = menu.attr('data-parent-value')
+    return 0 if !parentValue
+    return parentValue.split('::').length
+
   onTab: (event) ->
     return if not @isOpen
     event.preventDefault()
 
   onEnter: (event) ->
+    if @currentItem
+      if @currentItem.hasClass('js-enter')
+        return @navigateIn(event)
+      else if @currentItem.hasClass('js-back')
+        return @navigateOut(event)
+
     @clearAutocomplete()
 
     if not @isOpen
@@ -144,13 +320,14 @@ class App.SearchableSelect extends Spine.Controller
 
     event.preventDefault()
 
-    selected = @option_items.filter('.is-active')
-    if selected.length || !@options.attribute.unknown
-      valueName = selected.text().trim()
-      value     = selected.attr('data-value')
+    if @currentItem || !@attribute.unknown
+      valueName = @currentItem.text().trim()
+      value     = @currentItem.attr('data-value')
       @input.val valueName
       @shadowInput.val value
 
+    @currentItem = null
+
     @input.trigger('change')
     @shadowInput.trigger('change')
     @toggle()
@@ -169,32 +346,46 @@ class App.SearchableSelect extends Spine.Controller
     @query = @input.val()
     @filterByQuery @query
 
-    if @options.attribute.unknown
+    if @attribute.unknown
       @shadowInput.val @query
 
   filterByQuery: (query) ->
     query = escapeRegExp(query)
     regex = new RegExp(query.split(' ').join('.*'), 'i')
 
-    @option_items
+    @optionsList.addClass 'is-filtered'
+
+    @optionItems
       .addClass 'is-hidden'
       .filter ->
         @textContent.match(regex)
       .removeClass 'is-hidden'
 
-    if @options.attribute.unknown && @option_items.length == @option_items.filter('.is-hidden').length
-      @option_items.removeClass 'is-hidden'
-      @option_items.removeClass 'is-active'
+    if !query
+      @optionItems.filter('.is-child').addClass 'is-hidden'
+
+    # if all are hidden
+    if @attribute.unknown && @optionItems.length == @optionItems.filter('.is-hidden').length
+      @optionItems.not('.is-child').removeClass 'is-hidden'
+      @unhighlightCurrentItem()
+      @optionsList.removeClass 'is-filtered'
     else
       @highlightFirst(true)
 
   highlightFirst: (autocomplete) ->
-    first = @option_items.removeClass('is-active').not('.is-hidden').first()
-    first.addClass 'is-active'
+    @unhighlightCurrentItem()
+    @currentItem = @getCurrentOptions().not('.is-hidden').first()
+    @currentItem.addClass 'is-active'
 
     if autocomplete
-      @autocomplete first.attr('data-value'), first.text().trim()
+      @autocomplete @currentItem.attr('data-value'), @currentItem.text().trim()
 
   highlightItem: (event) =>
-    @option_items.removeClass('is-active')
-    $(event.currentTarget).addClass('is-active')
\ No newline at end of file
+    @unhighlightCurrentItem()
+    @currentItem = $(event.currentTarget)
+    @currentItem.addClass('is-active')
+
+  unhighlightCurrentItem: ->
+    return if !@currentItem
+    @currentItem.removeClass('is-active')
+    @currentItem = null
diff --git a/app/assets/javascripts/app/lib/app_post/z_searchable_ajax_select.coffee b/app/assets/javascripts/app/lib/app_post/z_searchable_ajax_select.coffee
index a23409d6a..9c3da1044 100644
--- a/app/assets/javascripts/app/lib/app_post/z_searchable_ajax_select.coffee
+++ b/app/assets/javascripts/app/lib/app_post/z_searchable_ajax_select.coffee
@@ -70,8 +70,7 @@ class App.SearchableAjaxSelect extends App.SearchableSelect
         options.push data
 
     # fill template with gathered options
-    @optionsList.html App.view('generic/searchable_select_options')
-      options: options
+    @optionsList.html @renderOptions options
 
     # refresh elements
     @refreshElements()
diff --git a/app/assets/javascripts/app/views/generic/searchable_select.jst.eco b/app/assets/javascripts/app/views/generic/searchable_select.jst.eco
index 74ae5805b..70139147e 100644
--- a/app/assets/javascripts/app/views/generic/searchable_select.jst.eco
+++ b/app/assets/javascripts/app/views/generic/searchable_select.jst.eco
@@ -1,26 +1,29 @@
 <div class="dropdown-toggle" data-toggle="dropdown">
   <input
     class="searchableSelect-shadow form-control js-shadow"
-    id="<%= @id %>"
-    name="<%= @name %>"
-    <%= @required %>
-    <%= @autofocus %>
-    value="<%= @value %>"
+    id="<%= @attribute.id %>"
+    name="<%= @attribute.name %>"
+    <%= @attribute.required %>
+    <%= @attribute.autofocus %>
+    value="<%= @attribute.value %>"
   >
   <input
-    class="searchableSelect-main form-control js-input<%= " #{ @class }" if @class %>"
-    placeholder="<%= @placeholder %>"
-    value="<%= @valueName %>"
+    class="searchableSelect-main form-control js-input<%= " #{ @attribute.class }" if @attribute.class %>"
+    placeholder="<%= @attribute.placeholder %>"
+    value="<%= @attribute.valueName %>"
     autocomplete="off"
-    <%= @required %>
+    <%= @attribute.required %>
    >
   <div class="searchableSelect-autocomplete">
     <span class="searchableSelect-autocomplete-invisible js-autocomplete-invisible"></span>
     <span class="searchableSelect-autocomplete-visible js-autocomplete-visible"></span>
   </div>
-  <% if !@ajax: %><%- @Icon('arrow-down', 'dropdown-arrow') %><% end %>
+  <% if !@attribute.ajax: %><%- @Icon('arrow-down', 'dropdown-arrow') %><% end %>
   <div class="small loading icon"></div>
 </div>
-<ul class="dropdown-menu dropdown-menu-left js-optionsList" role="menu">
-  <%- @renderedOptions %>
-</ul>
\ No newline at end of file
+<div class="dropdown-menu dropdown-menu-left dropdown-menu--has-submenu js-dropdown">
+  <ul class="js-optionsList" role="menu">
+    <%- @options %>
+  </ul>
+  <%- @submenus %>
+</div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/generic/searchable_select_option.jst.eco b/app/assets/javascripts/app/views/generic/searchable_select_option.jst.eco
new file mode 100644
index 000000000..bbefe2890
--- /dev/null
+++ b/app/assets/javascripts/app/views/generic/searchable_select_option.jst.eco
@@ -0,0 +1,8 @@
+<li role="presentation" class="<%= @class %>" data-value="<%= @option.value %>" title="<%= @option.name %><% if @detail: %><%= @detail %><% end %>">
+  <span class="searchableSelect-option-text">
+    <%= @option.name %><% if @detail: %><span class="dropdown-detail"><%= @detail %></span><% end %>
+  </span>
+  <% if @option.children: %>
+    <%- @Icon('arrow-right', 'recipientList-arrow') %>
+  <% end %>
+</li>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/generic/searchable_select_options.jst.eco b/app/assets/javascripts/app/views/generic/searchable_select_options.jst.eco
deleted file mode 100644
index bf6cf3fc2..000000000
--- a/app/assets/javascripts/app/views/generic/searchable_select_options.jst.eco
+++ /dev/null
@@ -1,5 +0,0 @@
-<% if @options: %>
-  <% for option in @options: %>
-    <li role="presentation" class="js-option" data-value="<%= option.value %>"><%= option.name %>
-  <% end %>
-<% end %>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/generic/searchable_select_submenu.jst.eco b/app/assets/javascripts/app/views/generic/searchable_select_submenu.jst.eco
new file mode 100644
index 000000000..204f2f639
--- /dev/null
+++ b/app/assets/javascripts/app/views/generic/searchable_select_submenu.jst.eco
@@ -0,0 +1,11 @@
+<ul class="dropdown-submenu js-optionsSubmenu" role="menu" data-parent-value="<%- @parentValue %>" hidden>
+  <% if @title: %>
+  <li class="dropdown-controls js-back">
+    <%- @Icon('arrow-left') %>
+    <div class="dropdown-title">
+      <%- @title %>
+    </div>
+  </li>
+  <% end %>
+  <%- @options %>
+</ul>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/object_manager/attribute/tree_select.jst.eco b/app/assets/javascripts/app/views/object_manager/attribute/tree_select.jst.eco
new file mode 100644
index 000000000..4e72db9fe
--- /dev/null
+++ b/app/assets/javascripts/app/views/object_manager/attribute/tree_select.jst.eco
@@ -0,0 +1,29 @@
+<div>
+  <table class="settings-list js-Table" style="width: 100%;">
+    <thead>
+      <tr>
+        <th><%- @T('Key') %>
+        <th style="width: 180px"><%- @T('Action') %>
+      </tr>
+    </thead>
+    <tbody class="js-treeTable"></tbody>
+  </table>
+  <table class="hidden">
+    <tbody>
+      <tr class="js-template">
+        <td class="settings-list-control-cell">
+          <input class="form-control form-control--small js-key" type="text" value="" data-level="" required/>
+        <td class="settings-list-row-control">
+          <div class="btn btn--text js-remove" style="margin-left: -10px;">
+            <%- @Icon('trash') %>
+          </div>
+          <div class="btn btn--text btn--create js-addChild" style="margin-left: -10px;">
+            <%- @Icon('plus-small') %> <%- @T('children') %>
+          </div>
+          <div class="btn btn--text btn--create js-addRow" style="margin-left: -10px;">
+            <%- @Icon('plus-small') %> <%- @T('row') %>
+          </div>
+      </tr>
+    </tbody>
+  </table>
+</div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/object_manager/edit.jst.eco b/app/assets/javascripts/app/views/object_manager/edit.jst.eco
index 7ba77418e..c48e54894 100644
--- a/app/assets/javascripts/app/views/object_manager/edit.jst.eco
+++ b/app/assets/javascripts/app/views/object_manager/edit.jst.eco
@@ -6,6 +6,7 @@
     <div class="js-datetime">date time settings</div>
     <div class="js-date">date settings</div>
     <div class="js-select">select settings</div>
+    <div class="js-tree_selection">tree selection settings</div>
     <div class="js-checkbox">checkbox settings</div>
     <div class="js-boolean">boolean settings</div>
     <div class="js-richtext">richtext settings</div>
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 79e200af3..ac39a1c4b 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -1396,6 +1396,7 @@ fieldset > .form-group {
   .merge-target,
   .merge-source {
     flex: 1;
+    width: 33%;
     display: flex;
     flex-direction: column;
     justify-content: flex-end;
@@ -6130,6 +6131,48 @@ footer {
     height: 30px;
   }
 
+  .dropdown-menu--has-submenu {
+    overflow: hidden;
+    background: none;
+    
+    ul {
+      background: hsl(234,10%,19%);
+    }
+  }
+
+  .dropdown-submenu {
+    position: absolute;
+    top: 0;
+    left: 0;
+    width: 100%;
+  }
+
+  .dropdown.dropdown--actions .dropdown-controls {
+    @extend .u-clickable;
+    display: flex;
+    
+    &:not(:hover):not(.is-active) {
+      background: hsl(206,7%,28%);
+    }
+
+    .icon {
+      fill: white;
+      margin-right: 10px;
+      flex-shrink: 0;
+    }
+  }
+
+  .dropdown-title {
+    flex-shrink: 1;
+    overflow: hidden;
+    text-overflow: ellipsis;
+    white-space: nowrap;
+  }
+
+  .dropdown-detail {
+    opacity: 0.5;
+  }
+
 .recipientList,
 .recipientList-organizationMembers {
   list-style: none;
@@ -7493,14 +7536,30 @@ output {
 
   .dropdown-menu {
     margin-top: -3px;
+    max-width: 100%;
   }
 
-  &.dropdown li:hover:not(.is-active) {
-    background: none;
+  &-option-text {
+    flex: 1 1 0%;
+    text-overflow: ellipsis;
+    overflow: hidden;
+    white-space: nowrap;
+    display: block;
+    
+    & + .icon {
+      margin-left: 10px;
+    }
   }
 
-  &.dropdown li.is-hidden {
-    display: none;
+  &.dropdown li {
+    
+    &:hover:not(.is-active) {
+      background: none;
+    }
+
+    &.is-hidden {
+      display: none;
+    }
   }
 
   li:not(.is-active):hover + li {
diff --git a/app/controllers/object_manager_attributes_controller.rb b/app/controllers/object_manager_attributes_controller.rb
index 8cd188023..e1f785c7d 100644
--- a/app/controllers/object_manager_attributes_controller.rb
+++ b/app/controllers/object_manager_attributes_controller.rb
@@ -108,7 +108,7 @@ class ObjectManagerAttributesController < ApplicationController
       end
     end
     if params[:data_option] && !params[:data_option].key?(:default)
-      params[:data_option][:default] = if params[:data_type] =~ /^(input|select)$/
+      params[:data_option][:default] = if params[:data_type] =~ /^(input|select|tree_select)$/
                                          ''
                                        end
     end
diff --git a/app/models/object_manager/attribute.rb b/app/models/object_manager/attribute.rb
index 6f05f26ff..abf53ae95 100644
--- a/app/models/object_manager/attribute.rb
+++ b/app/models/object_manager/attribute.rb
@@ -115,6 +115,57 @@ possible types
     note: 'some additional comment', # optional
   },
 
+# tree_select
+
+  data_type: 'tree_select',
+  data_option: {
+    default: 'aa',
+    options: [
+      {
+        'value'       => 'aa',
+        'name'        => 'aa (comment)',
+        'children'    => [
+            {
+              'value' => 'aaa',
+              'name'  => 'aaa (comment)',
+            },
+            {
+              'value' => 'aab',
+              'name'  => 'aab (comment)',
+            },
+            {
+              'value' => 'aac',
+              'name'  => 'aac (comment)',
+            },
+        ]
+      },
+      {
+        'value'       => 'bb',
+        'name'        => 'bb (comment)',
+        'children'    => [
+            {
+              'value' => 'bba',
+              'name'  => 'aaa (comment)',
+            },
+            {
+              'value' => 'bbb',
+              'name'  => 'bbb (comment)',
+            },
+            {
+              'value' => 'bbc',
+              'name'  => 'bbc (comment)',
+            },
+        ]
+      },
+    ],
+    maxlength: 200,
+    nulloption: true,
+    null: false,
+    multiple: false, # currently only "false" supported
+    translate: true, # optional
+    note: 'some additional comment', # optional
+  },
+
 # checkbox
 
   data_type: 'checkbox',
@@ -550,7 +601,7 @@ to send no browser reload event, pass false
       end
 
       data_type = nil
-      if attribute.data_type =~ /^input|select|richtext|textarea|checkbox$/
+      if attribute.data_type =~ /^input|select|tree_select|richtext|textarea|checkbox$/
         data_type = :string
       elsif attribute.data_type =~ /^integer|user_autocompletion$/
         data_type = :integer
@@ -564,7 +615,7 @@ to send no browser reload event, pass false
 
       # change field
       if model.column_names.include?(attribute.name)
-        if attribute.data_type =~ /^input|select|richtext|textarea|checkbox$/
+        if attribute.data_type =~ /^input|select|tree_select|richtext|textarea|checkbox$/
           ActiveRecord::Migration.change_column(
             model.table_name,
             attribute.name,
@@ -603,7 +654,7 @@ to send no browser reload event, pass false
       end
 
       # create field
-      if attribute.data_type =~ /^input|select|richtext|textarea|checkbox$/
+      if attribute.data_type =~ /^input|select|tree_select|richtext|textarea|checkbox$/
         ActiveRecord::Migration.add_column(
           model.table_name,
           attribute.name,
@@ -704,7 +755,7 @@ to send no browser reload event, pass false
     if !data_type
       raise 'Need data_type param'
     end
-    if data_type !~ /^(input|user_autocompletion|checkbox|select|datetime|date|tag|richtext|textarea|integer|autocompletion_ajax|boolean|user_permission|active)$/
+    if data_type !~ /^(input|user_autocompletion|checkbox|select|tree_select|datetime|date|tag|richtext|textarea|integer|autocompletion_ajax|boolean|user_permission|active)$/
       raise "Invalid data_type param '#{data_type}'"
     end
 
@@ -735,7 +786,7 @@ to send no browser reload event, pass false
       }
     end
 
-    if data_type == 'select' || data_type == 'checkbox'
+    if data_type == 'select' || data_type == 'tree_select' || data_type == 'checkbox'
       raise 'Need data_option[:default] param' if !data_option.key?(:default)
       raise 'Invalid data_option[:options] or data_option[:relation] param' if data_option[:options].nil? && data_option[:relation].nil?
       if !data_option.key?(:maxlength)
diff --git a/app/views/tests/form_tree_select.html.erb b/app/views/tests/form_tree_select.html.erb
new file mode 100644
index 000000000..15fadf932
--- /dev/null
+++ b/app/views/tests/form_tree_select.html.erb
@@ -0,0 +1,22 @@
+
+<link rel="stylesheet" href="/assets/tests/qunit-1.21.0.css">
+<script src="/assets/tests/qunit-1.21.0.js"></script>
+<script src="/assets/tests/form_tree_select.js"></script>
+
+<style type="text/css">
+body {
+  padding-top: 0px;
+}
+</style>
+
+<script type="text/javascript">
+</script>
+
+<div id="qunit" class="u-dontfold"></div>
+
+<div>
+  <form class="form-stacked pull-left">
+    <div id="forms"></div>
+    <button type="submit" class="btn btn-primary submit">Submit</button>
+  </form>
+</div>
diff --git a/config/routes/test.rb b/config/routes/test.rb
index 4298d13da..91d738b21 100644
--- a/config/routes/test.rb
+++ b/config/routes/test.rb
@@ -5,6 +5,7 @@ Zammad::Application.routes.draw do
   match '/tests_model',                   to: 'tests#model',                      via: :get
   match '/tests_model_ui',                to: 'tests#model_ui',                   via: :get
   match '/tests_form',                    to: 'tests#form',                       via: :get
+  match '/tests_form_tree_select',        to: 'tests#form_tree_select',           via: :get
   match '/tests_form_find',               to: 'tests#form_find',                  via: :get
   match '/tests_form_trim',               to: 'tests#form_trim',                  via: :get
   match '/tests_form_extended',           to: 'tests#form_extended',              via: :get
diff --git a/db/migrate/20120101000001_create_base.rb b/db/migrate/20120101000001_create_base.rb
index ea3b18ee9..bf8a7b719 100644
--- a/db/migrate/20120101000001_create_base.rb
+++ b/db/migrate/20120101000001_create_base.rb
@@ -563,8 +563,8 @@ class CreateBase < ActiveRecord::Migration
       t.string :name,                         limit: 200,   null: false
       t.string :display,                      limit: 200,   null: false
       t.string :data_type,                    limit: 100,   null: false
-      t.string :data_option,                  limit: 8000,  null: true
-      t.string :data_option_new,              limit: 8000,  null: true
+      t.text :data_option,                    limit: 800.kilobytes + 1,  null: true
+      t.text :data_option_new,                limit: 800.kilobytes + 1,  null: true
       t.boolean :editable,                                  null: false, default: true
       t.boolean :active,                                    null: false, default: true
       t.string :screens,                      limit: 2000,  null: true
diff --git a/db/migrate/20170619000001_tree_select.rb b/db/migrate/20170619000001_tree_select.rb
new file mode 100644
index 000000000..6b75aa49d
--- /dev/null
+++ b/db/migrate/20170619000001_tree_select.rb
@@ -0,0 +1,6 @@
+class TreeSelect < ActiveRecord::Migration
+  def up
+    change_column :object_manager_attributes, :data_option, :text, limit: 800.kilobytes + 1, null: true
+    change_column :object_manager_attributes, :data_option_new, :text, limit: 800.kilobytes + 1, null: true
+  end
+end
diff --git a/public/assets/tests/form_searchable_select.js b/public/assets/tests/form_searchable_select.js
index 61712d703..72c1c23d4 100644
--- a/public/assets/tests/form_searchable_select.js
+++ b/public/assets/tests/form_searchable_select.js
@@ -45,13 +45,13 @@ test( "searchable_select check", function() {
     autofocus: true
   })
 
-  var params = App.ControllerForm.params( el )
+  var params = App.ControllerForm.params(el)
   var test_params = {
     searchable_select1: '',
     searchable_select2: 'bbb',
     searchable_select3: '',
   }
-  deepEqual( params, test_params, 'form param check' )
+  deepEqual(params, test_params, 'form param check')
 
   // change selection
   $('[name="searchable_select1"].js-shadow + .js-input').focus().val('').trigger('input')
@@ -62,13 +62,13 @@ test( "searchable_select check", function() {
   var entries = $element.find('li:not(.is-hidden)').length
   equal(entries, 1, 'dropdown count')
   $element.find('li:not(.is-hidden)').first().click()
-  params = App.ControllerForm.params( el )
+  params = App.ControllerForm.params(el)
   test_params = {
     searchable_select1: 'ccc',
     searchable_select2: 'bbb',
     searchable_select3: '',
   }
-  deepEqual( params, test_params, 'form param check' )
+  deepEqual(params, test_params, 'form param check')
 
   $('[name="searchable_select2"].js-shadow + .js-input').focus().val('').trigger('input')
   var $element = $('[name="searchable_select2"]').closest('.searchableSelect').find('.js-optionsList')
@@ -79,13 +79,13 @@ test( "searchable_select check", function() {
   equal(entries, 1, 'dropdown count')
   $element.find('li:not(.is-hidden)').first().click()
 
-  params = App.ControllerForm.params( el )
+  params = App.ControllerForm.params(el)
   test_params = {
     searchable_select1: 'ccc',
     searchable_select2: 'ccc',
     searchable_select3: '',
   }
-  deepEqual( params, test_params, 'form param check' )
+  deepEqual(params, test_params, 'form param check')
 
   $('[name="searchable_select3"].js-shadow + .js-input').focus().val('').trigger('input')
   var $element = $('[name="searchable_select3"]').closest('.searchableSelect').find('.js-optionsList')
@@ -105,12 +105,12 @@ test( "searchable_select check", function() {
   e.keyCode = 13
   $('[name="searchable_select3"].js-shadow + .js-input').trigger(e)
 
-  params = App.ControllerForm.params( el )
+  params = App.ControllerForm.params(el)
   test_params = {
     searchable_select1: 'ccc',
     searchable_select2: 'ccc',
     searchable_select3: 'unknown value',
   }
-  deepEqual( params, test_params, 'form param check' )
+  deepEqual(params, test_params, 'form param check')
 
 });
diff --git a/public/assets/tests/form_tree_select.js b/public/assets/tests/form_tree_select.js
new file mode 100644
index 000000000..bd431482e
--- /dev/null
+++ b/public/assets/tests/form_tree_select.js
@@ -0,0 +1,194 @@
+test("form elements check", function() {
+  $('#forms').append('<hr><h1>form elements check</h1><form id="form1"></form>')
+  var el = $('#form1')
+  new App.ControllerForm({
+    el:        el,
+    model:     {
+      "configure_attributes": [
+        {
+          "name": "tree_select",
+          "display": "tree_select",
+          "tag": "tree_select",
+          "null": true,
+          "translate": true,
+          "options": [
+            {
+              "value": "aa",
+              "name": "yes",
+              "children": [
+                  {
+                    "value": "aa::aaa",
+                    "name": "yes1",
+                  },
+                  {
+                    "value": "aa::aab",
+                    "name": "yes2",
+                  },
+                  {
+                    "value": "aa::aac",
+                    "name": "yes3",
+                  },
+              ]
+            },
+            {
+              "value": "bb",
+              "name": "bb (comment)",
+              "children": [
+                  {
+                    "value": "bb::bba",
+                    "name": "yes11",
+                  },
+                  {
+                    "value": "bb::bbb",
+                    "name": "yes22",
+                  },
+                  {
+                    "value": "bb::bbc",
+                    "name": "yes33",
+                  },
+              ]
+            },
+          ],
+        }
+      ]
+    },
+    autofocus: true
+  });
+  equal(el.find('[name="tree_select"]').val(), '', 'check tree_select value');
+  equal(el.find('[name="tree_select"]').closest('.searchableSelect').find('.js-input').val(), '', 'check tree_select .js-input value');
+  var params = App.ControllerForm.params(el)
+  var test_params = {
+    tree_select: ''
+  }
+  deepEqual(params, test_params, 'form param check')
+
+  $('#forms').append('<hr><h1>form elements check</h1><form id="form2"></form>')
+  var el = $('#form2')
+  new App.ControllerForm({
+    el:        el,
+    model:     {
+      "configure_attributes": [
+        {
+          "name": "tree_select",
+          "display": "tree_select",
+          "tag": "tree_select",
+          "null": true,
+          "translate": true,
+          "value": "aa",
+          "options": [
+            {
+              "value": "aa",
+              "name": "yes",
+              "children": [
+                  {
+                    "value": "aa::aaa",
+                    "name": "yes1",
+                  },
+                  {
+                    "value": "aa::aab",
+                    "name": "yes2",
+                  },
+                  {
+                    "value": "aa::aac",
+                    "name": "yes3",
+                  },
+              ]
+            },
+            {
+              "value": "bb",
+              "name": "bb (comment)",
+              "children": [
+                  {
+                    "value": "bb::bba",
+                    "name": "yes11",
+                  },
+                  {
+                    "value": "bb::bbb",
+                    "name": "yes22",
+                  },
+                  {
+                    "value": "bb::bbc",
+                    "name": "yes33",
+                  },
+              ]
+            },
+          ],
+        }
+      ]
+    },
+    autofocus: true
+  });
+
+  equal(el.find('[name="tree_select"]').val(), 'aa', 'check tree_select value');
+  equal(el.find('[name="tree_select"]').closest('.searchableSelect').find('.js-input').val(), 'yes', 'check tree_select .js-input value');
+  var params = App.ControllerForm.params(el)
+  var test_params = {
+    tree_select: 'aa'
+  }
+  deepEqual(params, test_params, 'form param check')
+
+  $('#forms').append('<hr><h1>form elements check</h1><form id="form3"></form>')
+  var el = $('#form3')
+  new App.ControllerForm({
+    el:        el,
+    model:     {
+      "configure_attributes": [
+        {
+          "name": "tree_select",
+          "display": "tree_select",
+          "tag": "tree_select",
+          "null": true,
+          "translate": true,
+          "value": "aa::aab",
+          "options": [
+            {
+              "value": "aa",
+              "name": "yes",
+              "children": [
+                  {
+                    "value": "aa::aaa",
+                    "name": "yes1",
+                  },
+                  {
+                    "value": "aa::aab",
+                    "name": "yes2",
+                  },
+                  {
+                    "value": "aa::aac",
+                    "name": "yes3",
+                  },
+              ]
+            },
+            {
+              "value": "bb",
+              "name": "bb (comment)",
+              "children": [
+                  {
+                    "value": "bb::bba",
+                    "name": "yes11",
+                  },
+                  {
+                    "value": "bb::bbb",
+                    "name": "yes22",
+                  },
+                  {
+                    "value": "bb::bbc",
+                    "name": "yes33",
+                  },
+              ]
+            },
+          ],
+        }
+      ]
+    },
+    autofocus: true
+  });
+  equal(el.find('[name="tree_select"]').val(), 'aa::aab', 'check tree_select value');
+  equal(el.find('[name="tree_select"]').closest('.searchableSelect').find('.js-input').val(), 'yes2', 'check tree_select .js-input value');
+  var params = App.ControllerForm.params(el)
+  var test_params = {
+    tree_select: 'aa::aab'
+  }
+  deepEqual(params, test_params, 'form param check')
+
+});
diff --git a/test/browser/aab_unit_test.rb b/test/browser/aab_unit_test.rb
index c0bd30301..6191dfa85 100644
--- a/test/browser/aab_unit_test.rb
+++ b/test/browser/aab_unit_test.rb
@@ -87,6 +87,13 @@ class AAbUnitTest < TestCase
       value: '0',
     )
 
+    location(url: browser_url + '/tests_form_tree_select')
+    sleep 2
+    match(
+      css: '.result .failed',
+      value: '0',
+    )
+
     location(url: browser_url + '/tests_form_column_select')
     sleep 2
     match(

From 7b74185d05f5e231f69f84db01aa8d72a235e3f6 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 20 Jun 2017 17:09:24 +0200
Subject: [PATCH 061/234] Sometimes the wizard takes longer.

---
 test/integration/otrs_import_browser_test.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/test/integration/otrs_import_browser_test.rb b/test/integration/otrs_import_browser_test.rb
index 52b5ab59a..9adea8be2 100644
--- a/test/integration/otrs_import_browser_test.rb
+++ b/test/integration/otrs_import_browser_test.rb
@@ -54,7 +54,7 @@ class OtrsImportBrowserTest < TestCase
     watch_for(
       css: 'body',
       value: 'login',
-      timeout: 300,
+      timeout: 480,
     )
 
   end

From b1884c82f6764e397eedd8ee04c58179bd6acec4 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Mon, 19 Jun 2017 10:16:46 +0200
Subject: [PATCH 062/234] Only active instances have access to Groups.

---
 app/models/concerns/has_groups.rb           |  7 ++++-
 spec/models/concerns/has_groups_examples.rb | 34 +++++++++++++++++++++
 2 files changed, 40 insertions(+), 1 deletion(-)

diff --git a/app/models/concerns/has_groups.rb b/app/models/concerns/has_groups.rb
index c5be27977..337da8222 100644
--- a/app/models/concerns/has_groups.rb
+++ b/app/models/concerns/has_groups.rb
@@ -61,6 +61,8 @@ module HasGroups
   #
   # @return [Boolean]
   def group_access?(group_id, access)
+    return false if !active?
+
     group_id = self.class.ensure_group_id_parameter(group_id)
     access   = self.class.ensure_group_access_list_parameter(access)
 
@@ -92,8 +94,9 @@ module HasGroups
   #
   # @return [Array<Integer>] Group IDs the instance has the given access(es) to.
   def group_ids_access(access)
-    access = self.class.ensure_group_access_list_parameter(access)
+    return [] if !active?
 
+    access      = self.class.ensure_group_access_list_parameter(access)
     foreign_key = group_through.foreign_key
     klass       = group_through.klass
 
@@ -124,6 +127,7 @@ module HasGroups
   #
   # @return [Array<Group>] Groups the instance has the given access(es) to.
   def groups_access(access)
+    return [] if !active?
     group_ids = group_ids_access(access)
     Group.where(id: group_ids)
   end
@@ -182,6 +186,7 @@ module HasGroups
   private
 
   def groups_access_map(key)
+    return {} if !active?
     {}.tap do |hash|
       groups.access.where(active: true).pluck(key, :access).each do |entry|
         hash[ entry[0] ] ||= []
diff --git a/spec/models/concerns/has_groups_examples.rb b/spec/models/concerns/has_groups_examples.rb
index 0fd9b3f43..0e1177a61 100644
--- a/spec/models/concerns/has_groups_examples.rb
+++ b/spec/models/concerns/has_groups_examples.rb
@@ -111,6 +111,14 @@ RSpec.shared_examples 'HasGroups' do
 
         expect(instance.group_access?(group_inactive.id, 'read')).to be false
       end
+
+      it 'prevents inactive instances' do
+        instance_inactive.group_names_access_map = {
+          group_read.name => 'read',
+        }
+
+        expect(instance_inactive.group_access?(group_read.id, 'read')).to be false
+      end
     end
 
     context '#group_ids_access' do
@@ -135,6 +143,14 @@ RSpec.shared_examples 'HasGroups' do
         expect(result).not_to include(group_inactive.id)
       end
 
+      it "doesn't list for inactive instances" do
+        instance_inactive.group_names_access_map = {
+          group_read.name => 'read',
+        }
+
+        expect(instance_inactive.group_ids_access('read')).to be_empty
+      end
+
       context 'single access' do
 
         it 'lists access Group IDs' do
@@ -258,6 +274,15 @@ RSpec.shared_examples 'HasGroups' do
 
         expect(instance.group_names_access_map).to eq(expected)
       end
+
+      it "doesn't map for inactive instances" do
+        instance_inactive.group_names_access_map = {
+          group_full.name => ['full'],
+          group_read.name => ['read'],
+        }
+
+        expect(instance_inactive.group_names_access_map).to be_empty
+      end
     end
 
     context '#group_ids_access_map=' do
@@ -336,6 +361,15 @@ RSpec.shared_examples 'HasGroups' do
 
         expect(instance.group_ids_access_map).to eq(expected)
       end
+
+      it "doesn't map for inactive instances" do
+        instance_inactive.group_ids_access_map = {
+          group_full.id => ['full'],
+          group_read.id => ['read'],
+        }
+
+        expect(instance_inactive.group_ids_access_map).to be_empty
+      end
     end
 
     context '#associations_from_param' do

From 18a9eed0380d8255f2a9eeaa57e37227c8854590 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 20 Jun 2017 17:13:42 +0200
Subject: [PATCH 063/234] Added general check for Group access based on
 agent.ticket permission.

---
 app/models/concerns/has_groups.rb             |  54 ++-
 app/models/concerns/has_roles.rb              |  33 +-
 app/models/ticket.rb                          |   2 +-
 app/models/transaction/notification.rb        |   3 +-
 spec/models/concerns/has_groups_examples.rb   | 332 +++++++++---------
 .../has_groups_permissions_examples.rb        |  79 +++++
 spec/models/concerns/has_roles_examples.rb    | 137 ++++----
 spec/models/role_spec.rb                      |   3 +
 spec/models/user_spec.rb                      |   7 +
 9 files changed, 391 insertions(+), 259 deletions(-)
 create mode 100644 spec/models/concerns/has_groups_permissions_examples.rb

diff --git a/app/models/concerns/has_groups.rb b/app/models/concerns/has_groups.rb
index 337da8222..b65c6b372 100644
--- a/app/models/concerns/has_groups.rb
+++ b/app/models/concerns/has_groups.rb
@@ -7,8 +7,8 @@ module HasGroups
 
     attr_accessor :group_access_buffer
 
-    after_create  :check_group_access_buffer
-    after_update  :check_group_access_buffer
+    after_create :check_group_access_buffer
+    after_update :check_group_access_buffer
 
     association_attributes_ignored :groups
 
@@ -62,6 +62,7 @@ module HasGroups
   # @return [Boolean]
   def group_access?(group_id, access)
     return false if !active?
+    return false if !groups_access_permission?
 
     group_id = self.class.ensure_group_id_parameter(group_id)
     access   = self.class.ensure_group_access_list_parameter(access)
@@ -95,6 +96,7 @@ module HasGroups
   # @return [Array<Integer>] Group IDs the instance has the given access(es) to.
   def group_ids_access(access)
     return [] if !active?
+    return [] if !groups_access_permission?
 
     access      = self.class.ensure_group_access_list_parameter(access)
     foreign_key = group_through.foreign_key
@@ -128,6 +130,7 @@ module HasGroups
   # @return [Array<Group>] Groups the instance has the given access(es) to.
   def groups_access(access)
     return [] if !active?
+    return [] if !groups_access_permission?
     group_ids = group_ids_access(access)
     Group.where(id: group_ids)
   end
@@ -183,10 +186,24 @@ module HasGroups
     @group_through ||= self.class.group_through
   end
 
+  # Checks if the instance has general permission to Group access.
+  #
+  # @example
+  #   customer_user.groups_access_permission?
+  #   #=> false
+  #
+  # @return [Boolean]
+  def groups_access_permission?
+    return true if !respond_to?(:permissions?)
+    permissions?('ticket.agent')
+  end
+
   private
 
   def groups_access_map(key)
     return {} if !active?
+    return {} if !groups_access_permission?
+
     {}.tap do |hash|
       groups.access.where(active: true).pluck(key, :access).each do |entry|
         hash[ entry[0] ] ||= []
@@ -262,20 +279,7 @@ module HasGroups
     #
     # @return [Array<Integer>]
     def group_access_ids(group_id, access)
-      group_id = ensure_group_id_parameter(group_id)
-      access   = ensure_group_access_list_parameter(access)
-
-      # check direct access
-      ids   = group_through.klass.includes(name.downcase).where(group_id: group_id, access: access, table_name => { active: true }).pluck(group_through.foreign_key)
-      ids ||= []
-
-      # check indirect access through roles if possible
-      return ids if !respond_to?(:role_access_ids)
-      role_instance_ids = role_access_ids(group_id, access)
-
-      # combines and removes duplicates
-      # and returns them in one statement
-      ids | role_instance_ids
+      group_access(group_id, access).collect(&:id)
     end
 
     # Lists instances having the given access(es) to the given Group.
@@ -294,8 +298,22 @@ module HasGroups
     #
     # @return [Array<Class>]
     def group_access(group_id, access)
-      instance_ids = group_access_ids(group_id, access)
-      where(id: instance_ids)
+      group_id = ensure_group_id_parameter(group_id)
+      access   = ensure_group_access_list_parameter(access)
+
+      # check direct access
+      ids   = group_through.klass.includes(name.downcase).where(group_id: group_id, access: access, table_name => { active: true }).pluck(group_through.foreign_key)
+      ids ||= []
+
+      # get instances and check for required permission
+      instances = where(id: ids).select(&:groups_access_permission?)
+
+      # check indirect access through roles if possible
+      return instances if !respond_to?(:role_access)
+
+      # combines and removes duplicates
+      # and returns them in one statement
+      instances | role_access(group_id, access)
     end
 
     # The reflection instance containing the association data
diff --git a/app/models/concerns/has_roles.rb b/app/models/concerns/has_roles.rb
index bc3c75b72..42377e6a2 100644
--- a/app/models/concerns/has_roles.rb
+++ b/app/models/concerns/has_roles.rb
@@ -18,6 +18,8 @@ module HasRoles
   #
   # @return [Boolean]
   def role_access?(group_id, access)
+    return false if !groups_access_permission?
+
     group_id = self.class.ensure_group_id_parameter(group_id)
     access   = self.class.ensure_group_access_list_parameter(access)
 
@@ -37,6 +39,30 @@ module HasRoles
   # methods defined here are going to extend the class, not the instance of it
   class_methods do
 
+    # Lists instances having the given access(es) to the given Group through Roles.
+    #
+    # @example Group ID param
+    #   User.role_access(1, 'read')
+    #   #=> [1, 3, ...]
+    #
+    # @example Group param
+    #   User.role_access(group, 'read')
+    #   #=> [1, 3, ...]
+    #
+    # @example Access list
+    #   User.role_access(group, ['read', 'create'])
+    #   #=> [1, 3, ...]
+    #
+    # @return [Array<Integer>]
+    def role_access(group_id, access)
+      group_id = ensure_group_id_parameter(group_id)
+      access   = ensure_group_access_list_parameter(access)
+
+      role_ids   = RoleGroup.includes(:role).where(group_id: group_id, access: access, roles: { active: true }).pluck(:role_id)
+      join_table = reflect_on_association(:roles).join_table
+      joins(:roles).where(active: true, join_table => { role_id: role_ids }).distinct.select(&:groups_access_permission?)
+    end
+
     # Lists IDs of instances having the given access(es) to the given Group through Roles.
     #
     # @example Group ID param
@@ -53,12 +79,7 @@ module HasRoles
     #
     # @return [Array<Integer>]
     def role_access_ids(group_id, access)
-      group_id = ensure_group_id_parameter(group_id)
-      access   = ensure_group_access_list_parameter(access)
-
-      role_ids   = RoleGroup.includes(:role).where(group_id: group_id, access: access, roles: { active: true }).pluck(:role_id)
-      join_table = reflect_on_association(:roles).join_table
-      includes(:roles).where(active: true, join_table => { role_id: role_ids }).distinct.pluck(:id)
+      role_access(group_id, access).collect(&:id)
     end
 
     def ensure_group_id_parameter(group_or_id)
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index ecb483310..129a524d7 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -768,7 +768,7 @@ perform changes on ticket
             email = User.lookup(id: owner_id).email
             recipients_raw.push(email)
           elsif recipient == 'ticket_agents'
-            User.group_access(group_id, 'full').order(:login).each do |user|
+            User.group_access(group_id, 'full').sort_by(&:login).each do |user|
               recipients_raw.push(user.email)
             end
           else
diff --git a/app/models/transaction/notification.rb b/app/models/transaction/notification.rb
index f8880c359..ba0267b9c 100644
--- a/app/models/transaction/notification.rb
+++ b/app/models/transaction/notification.rb
@@ -47,10 +47,11 @@ class Transaction::Notification
     recipients_and_channels = []
 
     # loop through all users
-    possible_recipients = User.group_access(ticket.group_id, 'full').order(:login)
+    possible_recipients = User.group_access(ticket.group_id, 'full').sort_by(&:login)
     if ticket.owner_id == 1
       possible_recipients.push ticket.owner
     end
+
     already_checked_recipient_ids = {}
     possible_recipients.each { |user|
       result = NotificationFactory::Mailer.notification_settings(user, ticket, @item[:type])
diff --git a/spec/models/concerns/has_groups_examples.rb b/spec/models/concerns/has_groups_examples.rb
index 0e1177a61..4a91dec86 100644
--- a/spec/models/concerns/has_groups_examples.rb
+++ b/spec/models/concerns/has_groups_examples.rb
@@ -1,10 +1,12 @@
+# Requires: let(:group_access_instance) { ... }
+# Requires: let(:new_group_access_instance) { ... }
 RSpec.shared_examples 'HasGroups' do
 
   context 'group' do
-
-    let(:factory_name) { described_class.name.downcase.to_sym }
-    let(:instance) { create(factory_name) }
-    let(:instance_inactive) { create(factory_name, active: false) }
+    let(:group_access_instance_inactive) {
+      group_access_instance.update_attribute(:active, false)
+      group_access_instance
+    }
     let(:group_full) { create(:group) }
     let(:group_read) { create(:group) }
     let(:group_inactive) { create(:group, active: false) }
@@ -20,7 +22,7 @@ RSpec.shared_examples 'HasGroups' do
       end
 
       it 'instance responds to group_through_identifier method' do
-        expect(instance).to respond_to(described_class.group_through_identifier)
+        expect(group_access_instance).to respond_to(described_class.group_through_identifier)
       end
     end
 
@@ -38,19 +40,19 @@ RSpec.shared_examples 'HasGroups' do
     context '#groups' do
 
       it 'responds to groups' do
-        expect(instance).to respond_to(:groups)
+        expect(group_access_instance).to respond_to(:groups)
       end
 
       context '#groups.access' do
 
         it 'responds to groups.access' do
-          expect(instance.groups).to respond_to(:access)
+          expect(group_access_instance.groups).to respond_to(:access)
         end
 
         context 'result' do
 
           before(:each) do
-            instance.group_names_access_map = {
+            group_access_instance.group_names_access_map = {
               group_full.name     => 'full',
               group_read.name     => 'read',
               group_inactive.name => 'write',
@@ -58,23 +60,23 @@ RSpec.shared_examples 'HasGroups' do
           end
 
           it 'returns all related Groups' do
-            expect(instance.groups.access.size).to eq(3)
+            expect(group_access_instance.groups.access.size).to eq(3)
           end
 
           it 'adds join table attribute(s like) access' do
-            expect(instance.groups.access.first).to respond_to(:access)
+            expect(group_access_instance.groups.access.first).to respond_to(:access)
           end
 
           it 'filters for given access parameter' do
-            expect(instance.groups.access('read')).to include(group_read)
+            expect(group_access_instance.groups.access('read')).to include(group_read)
           end
 
           it 'filters for given access list parameter' do
-            expect(instance.groups.access('read', 'write')).to include(group_read, group_inactive)
+            expect(group_access_instance.groups.access('read', 'write')).to include(group_read, group_inactive)
           end
 
           it 'always includes full access groups' do
-            expect(instance.groups.access('read')).to include(group_full)
+            expect(group_access_instance.groups.access('read')).to include(group_full)
           end
         end
       end
@@ -82,14 +84,14 @@ RSpec.shared_examples 'HasGroups' do
 
     context '#group_access?' do
 
-      before(:each) do
-        instance.group_names_access_map = {
-          group_read.name => 'read',
-        }
+      it 'responds to group_access?' do
+        expect(group_access_instance).to respond_to(:group_access?)
       end
 
-      it 'responds to group_access?' do
-        expect(instance).to respond_to(:group_access?)
+      before(:each) do
+        group_access_instance.group_names_access_map = {
+          group_read.name => 'read',
+        }
       end
 
       context 'Group ID parameter' do
@@ -105,61 +107,61 @@ RSpec.shared_examples 'HasGroups' do
       end
 
       it 'prevents inactive Group' do
-        instance.group_names_access_map = {
+        group_access_instance.group_names_access_map = {
           group_inactive.name => 'read',
         }
 
-        expect(instance.group_access?(group_inactive.id, 'read')).to be false
+        expect(group_access_instance.group_access?(group_inactive.id, 'read')).to be false
       end
 
       it 'prevents inactive instances' do
-        instance_inactive.group_names_access_map = {
+        group_access_instance_inactive.group_names_access_map = {
           group_read.name => 'read',
         }
 
-        expect(instance_inactive.group_access?(group_read.id, 'read')).to be false
+        expect(group_access_instance_inactive.group_access?(group_read.id, 'read')).to be false
       end
     end
 
     context '#group_ids_access' do
 
+      it 'responds to group_ids_access' do
+        expect(group_access_instance).to respond_to(:group_ids_access)
+      end
+
       before(:each) do
-        instance.group_names_access_map = {
+        group_access_instance.group_names_access_map = {
           group_read.name => 'read',
         }
       end
 
-      it 'responds to group_ids_access' do
-        expect(instance).to respond_to(:group_ids_access)
-      end
-
       it 'lists only active Group IDs' do
-        instance.group_names_access_map = {
+        group_access_instance.group_names_access_map = {
           group_read.name     => 'read',
           group_inactive.name => 'read',
         }
 
-        result = instance.group_ids_access('read')
+        result = group_access_instance.group_ids_access('read')
         expect(result).not_to include(group_inactive.id)
       end
 
       it "doesn't list for inactive instances" do
-        instance_inactive.group_names_access_map = {
+        group_access_instance_inactive.group_names_access_map = {
           group_read.name => 'read',
         }
 
-        expect(instance_inactive.group_ids_access('read')).to be_empty
+        expect(group_access_instance_inactive.group_ids_access('read')).to be_empty
       end
 
       context 'single access' do
 
         it 'lists access Group IDs' do
-          result = instance.group_ids_access('read')
+          result = group_access_instance.group_ids_access('read')
           expect(result).to include(group_read.id)
         end
 
         it "doesn't list for no access" do
-          result = instance.group_ids_access('write')
+          result = group_access_instance.group_ids_access('write')
           expect(result).not_to include(group_read.id)
         end
       end
@@ -167,12 +169,12 @@ RSpec.shared_examples 'HasGroups' do
       context 'access list' do
 
         it 'lists access Group IDs' do
-          result = instance.group_ids_access(%w(read write))
+          result = group_access_instance.group_ids_access(%w(read write))
           expect(result).to include(group_read.id)
         end
 
         it "doesn't list for no access" do
-          result = instance.group_ids_access(%w(write create))
+          result = group_access_instance.group_ids_access(%w(write create))
           expect(result).not_to include(group_read.id)
         end
       end
@@ -181,19 +183,19 @@ RSpec.shared_examples 'HasGroups' do
     context '#groups_access' do
 
       it 'responds to groups_access' do
-        expect(instance).to respond_to(:groups_access)
+        expect(group_access_instance).to respond_to(:groups_access)
       end
 
       it 'wraps #group_ids_access' do
-        expect(instance).to receive(:group_ids_access)
-        instance.groups_access('read')
+        expect(group_access_instance).to receive(:group_ids_access)
+        group_access_instance.groups_access('read')
       end
 
       it 'returns Groups' do
-        instance.group_names_access_map = {
+        group_access_instance.group_names_access_map = {
           group_read.name => 'read',
         }
-        result = instance.groups_access('read')
+        result = group_access_instance.groups_access('read')
         expect(result).to include(group_read)
       end
     end
@@ -201,14 +203,14 @@ RSpec.shared_examples 'HasGroups' do
     context '#group_names_access_map=' do
 
       it 'responds to group_names_access_map=' do
-        expect(instance).to respond_to(:group_names_access_map=)
+        expect(group_access_instance).to respond_to(:group_names_access_map=)
       end
 
-      context 'Group name => access relation storage' do
+      context 'existing instance' do
 
         it 'stores Hash with String values' do
           expect do
-            instance.group_names_access_map = {
+            group_access_instance.group_names_access_map = {
               group_full.name => 'full',
               group_read.name => 'read',
             }
@@ -217,9 +219,9 @@ RSpec.shared_examples 'HasGroups' do
           }.by(2)
         end
 
-        it 'stores Hash with String values' do
+        it 'stores Hash with Array<String> values' do
           expect do
-            instance.group_names_access_map = {
+            group_access_instance.group_names_access_map = {
               group_full.name => 'full',
               group_read.name => %w(read write),
             }
@@ -227,33 +229,32 @@ RSpec.shared_examples 'HasGroups' do
             described_class.group_through.klass.count
           }.by(3)
         end
+      end
 
-        context 'new instance' do
-          let(:new_instance) { build(factory_name) }
+      context 'new instance' do
 
-          it "doesn't store directly" do
-            expect do
-              new_instance.group_names_access_map = {
-                group_full.name => 'full',
-                group_read.name => 'read',
-              }
-            end.not_to change {
-              described_class.group_through.klass.count
+        it "doesn't store directly" do
+          expect do
+            new_group_access_instance.group_names_access_map = {
+              group_full.name => 'full',
+              group_read.name => 'read',
             }
-          end
+          end.not_to change {
+            described_class.group_through.klass.count
+          }
+        end
 
-          it 'stores after save' do
-            expect do
-              new_instance.group_names_access_map = {
-                group_full.name => 'full',
-                group_read.name => 'read',
-              }
+        it 'stores after save' do
+          expect do
+            new_group_access_instance.group_names_access_map = {
+              group_full.name => 'full',
+              group_read.name => 'read',
+            }
 
-              new_instance.save
-            end.to change {
-              described_class.group_through.klass.count
-            }.by(2)
-          end
+            new_group_access_instance.save
+          end.to change {
+            described_class.group_through.klass.count
+          }.by(2)
         end
       end
     end
@@ -261,7 +262,7 @@ RSpec.shared_examples 'HasGroups' do
     context '#group_names_access_map' do
 
       it 'responds to group_names_access_map' do
-        expect(instance).to respond_to(:group_names_access_map)
+        expect(group_access_instance).to respond_to(:group_names_access_map)
       end
 
       it 'returns instance Group name => access relations as Hash' do
@@ -270,32 +271,32 @@ RSpec.shared_examples 'HasGroups' do
           group_read.name => ['read'],
         }
 
-        instance.group_names_access_map = expected
+        group_access_instance.group_names_access_map = expected
 
-        expect(instance.group_names_access_map).to eq(expected)
+        expect(group_access_instance.group_names_access_map).to eq(expected)
       end
 
       it "doesn't map for inactive instances" do
-        instance_inactive.group_names_access_map = {
+        group_access_instance_inactive.group_names_access_map = {
           group_full.name => ['full'],
           group_read.name => ['read'],
         }
 
-        expect(instance_inactive.group_names_access_map).to be_empty
+        expect(group_access_instance_inactive.group_names_access_map).to be_empty
       end
     end
 
     context '#group_ids_access_map=' do
 
       it 'responds to group_ids_access_map=' do
-        expect(instance).to respond_to(:group_ids_access_map=)
+        expect(group_access_instance).to respond_to(:group_ids_access_map=)
       end
 
-      context 'Group ID => access relation storage' do
+      context 'existing instance' do
 
         it 'stores Hash with String values' do
           expect do
-            instance.group_ids_access_map = {
+            group_access_instance.group_ids_access_map = {
               group_full.id => 'full',
               group_read.id => 'read',
             }
@@ -306,7 +307,7 @@ RSpec.shared_examples 'HasGroups' do
 
         it 'stores Hash with String values' do
           expect do
-            instance.group_ids_access_map = {
+            group_access_instance.group_ids_access_map = {
               group_full.id => 'full',
               group_read.id => %w(read write),
             }
@@ -314,33 +315,32 @@ RSpec.shared_examples 'HasGroups' do
             described_class.group_through.klass.count
           }.by(3)
         end
+      end
 
-        context 'new instance' do
-          let(:new_instance) { build(factory_name) }
+      context 'new instance' do
 
-          it "doesn't store directly" do
-            expect do
-              new_instance.group_ids_access_map = {
-                group_full.id => 'full',
-                group_read.id => 'read',
-              }
-            end.not_to change {
-              described_class.group_through.klass.count
+        it "doesn't store directly" do
+          expect do
+            new_group_access_instance.group_ids_access_map = {
+              group_full.id => 'full',
+              group_read.id => 'read',
             }
-          end
+          end.not_to change {
+            described_class.group_through.klass.count
+          }
+        end
 
-          it 'stores after save' do
-            expect do
-              new_instance.group_ids_access_map = {
-                group_full.id => 'full',
-                group_read.id => 'read',
-              }
+        it 'stores after save' do
+          expect do
+            new_group_access_instance.group_ids_access_map = {
+              group_full.id => 'full',
+              group_read.id => 'read',
+            }
 
-              new_instance.save
-            end.to change {
-              described_class.group_through.klass.count
-            }.by(2)
-          end
+            new_group_access_instance.save
+          end.to change {
+            described_class.group_through.klass.count
+          }.by(2)
         end
       end
     end
@@ -348,7 +348,7 @@ RSpec.shared_examples 'HasGroups' do
     context '#group_ids_access_map' do
 
       it 'responds to group_ids_access_map' do
-        expect(instance).to respond_to(:group_ids_access_map)
+        expect(group_access_instance).to respond_to(:group_ids_access_map)
       end
 
       it 'returns instance Group ID => access relations as Hash' do
@@ -357,18 +357,18 @@ RSpec.shared_examples 'HasGroups' do
           group_read.id => ['read'],
         }
 
-        instance.group_ids_access_map = expected
+        group_access_instance.group_ids_access_map = expected
 
-        expect(instance.group_ids_access_map).to eq(expected)
+        expect(group_access_instance.group_ids_access_map).to eq(expected)
       end
 
       it "doesn't map for inactive instances" do
-        instance_inactive.group_ids_access_map = {
+        group_access_instance_inactive.group_ids_access_map = {
           group_full.id => ['full'],
           group_read.id => ['read'],
         }
 
-        expect(instance_inactive.group_ids_access_map).to be_empty
+        expect(group_access_instance_inactive.group_ids_access_map).to be_empty
       end
     end
 
@@ -380,8 +380,8 @@ RSpec.shared_examples 'HasGroups' do
           group_read.id => ['read'],
         }
 
-        instance.associations_from_param(group_ids: expected)
-        expect(instance.group_ids_access_map).to eq(expected)
+        group_access_instance.associations_from_param(group_ids: expected)
+        expect(group_access_instance.group_ids_access_map).to eq(expected)
       end
 
       it 'handles groups parameter as group_names_access_map' do
@@ -390,8 +390,8 @@ RSpec.shared_examples 'HasGroups' do
           group_read.name => ['read'],
         }
 
-        instance.associations_from_param(groups: expected)
-        expect(instance.group_names_access_map).to eq(expected)
+        group_access_instance.associations_from_param(groups: expected)
+        expect(group_access_instance.group_names_access_map).to eq(expected)
       end
     end
 
@@ -403,9 +403,9 @@ RSpec.shared_examples 'HasGroups' do
           group_read.id => ['read'],
         }
 
-        instance.group_ids_access_map = expected
+        group_access_instance.group_ids_access_map = expected
 
-        result = instance.attributes_with_association_ids
+        result = group_access_instance.attributes_with_association_ids
         expect(result['group_ids']).to eq(expected)
       end
     end
@@ -418,9 +418,9 @@ RSpec.shared_examples 'HasGroups' do
           group_read.id => ['read'],
         }
 
-        instance.group_ids_access_map = expected
+        group_access_instance.group_ids_access_map = expected
 
-        result = instance.attributes_with_association_names
+        result = group_access_instance.attributes_with_association_names
         expect(result['group_ids']).to eq(expected)
       end
 
@@ -430,77 +430,77 @@ RSpec.shared_examples 'HasGroups' do
           group_read.name => ['read'],
         }
 
-        instance.group_names_access_map = expected
+        group_access_instance.group_names_access_map = expected
 
-        result = instance.attributes_with_association_names
+        result = group_access_instance.attributes_with_association_names
         expect(result['groups']).to eq(expected)
       end
     end
 
-    context '.group_access_ids' do
-
-      before(:each) do
-        instance.group_names_access_map = {
-          group_read.name => 'read',
-        }
-      end
-
-      it 'responds to group_access_ids' do
-        expect(described_class).to respond_to(:group_access_ids)
-      end
-
-      it 'lists only active instance IDs' do
-        instance_inactive.group_names_access_map = {
-          group_read.name => 'read',
-        }
-
-        result = described_class.group_access_ids(group_read.id, 'read')
-        expect(result).not_to include(instance_inactive.id)
-      end
-
-      context 'Group ID parameter' do
-        include_examples '.group_access_ids call' do
-          let(:group_parameter) { group_read.id }
-        end
-      end
-
-      context 'Group parameter' do
-        include_examples '.group_access_ids call' do
-          let(:group_parameter) { group_read.id }
-        end
-      end
-    end
-
     context '.group_access' do
 
       it 'responds to group_access' do
         expect(described_class).to respond_to(:group_access)
       end
 
-      it 'wraps .group_access_ids' do
-        expect(described_class).to receive(:group_access_ids)
-        described_class.group_access(group_read, 'read')
+      before(:each) do
+        group_access_instance.group_names_access_map = {
+          group_read.name => 'read',
+        }
       end
 
-      it 'returns class instances' do
-        instance.group_names_access_map = {
+      it 'lists only active instances' do
+        group_access_instance_inactive.group_names_access_map = {
           group_read.name => 'read',
         }
 
-        result = described_class.group_access(group_read, 'read')
-        expect(result).to include(instance)
+        result = described_class.group_access(group_read.id, 'read')
+        expect(result).not_to include(group_access_instance_inactive)
+      end
+
+      context 'Group ID parameter' do
+        include_examples '.group_access call' do
+          let(:group_parameter) { group_read.id }
+        end
+      end
+
+      context 'Group parameter' do
+        include_examples '.group_access call' do
+          let(:group_parameter) { group_read }
+        end
+      end
+    end
+
+    context '.group_access_ids' do
+
+      it 'responds to group_access_ids' do
+        expect(described_class).to respond_to(:group_access_ids)
+      end
+
+      it 'wraps .group_access' do
+        expect(described_class).to receive(:group_access).and_call_original
+        described_class.group_access_ids(group_read, 'read')
+      end
+
+      it 'returns class instances' do
+        group_access_instance.group_names_access_map = {
+          group_read.name => 'read',
+        }
+
+        result = described_class.group_access_ids(group_read, 'read')
+        expect(result).to include(group_access_instance.id)
       end
     end
 
     it 'destroys relations before instance gets destroyed' do
 
-      instance.group_names_access_map = {
+      group_access_instance.group_names_access_map = {
         group_full.name     => 'full',
         group_read.name     => 'read',
         group_inactive.name => 'write',
       }
       expect do
-        instance.destroy
+        group_access_instance.destroy
       end.to change {
         described_class.group_through.klass.count
       }.by(-3)
@@ -512,46 +512,46 @@ RSpec.shared_examples '#group_access? call' do
   context 'single access' do
 
     it 'checks positive' do
-      expect(instance.group_access?(group_parameter, 'read')).to be true
+      expect(group_access_instance.group_access?(group_parameter, 'read')).to be true
     end
 
     it 'checks negative' do
-      expect(instance.group_access?(group_parameter, 'write')).to be false
+      expect(group_access_instance.group_access?(group_parameter, 'write')).to be false
     end
   end
 
   context 'access list' do
 
     it 'checks positive' do
-      expect(instance.group_access?(group_parameter, %w(read write))).to be true
+      expect(group_access_instance.group_access?(group_parameter, %w(read write))).to be true
     end
 
     it 'checks negative' do
-      expect(instance.group_access?(group_parameter, %w(write create))).to be false
+      expect(group_access_instance.group_access?(group_parameter, %w(write create))).to be false
     end
   end
 end
 
-RSpec.shared_examples '.group_access_ids call' do
+RSpec.shared_examples '.group_access call' do
   context 'single access' do
 
     it 'lists access IDs' do
-      expect(described_class.group_access_ids(group_parameter, 'read')).to include(instance.id)
+      expect(described_class.group_access(group_parameter, 'read')).to include(group_access_instance)
     end
 
     it 'excludes non access IDs' do
-      expect(described_class.group_access_ids(group_parameter, 'write')).not_to include(instance.id)
+      expect(described_class.group_access(group_parameter, 'write')).not_to include(group_access_instance)
     end
   end
 
   context 'access list' do
 
     it 'lists access IDs' do
-      expect(described_class.group_access_ids(group_parameter, %w(read write))).to include(instance.id)
+      expect(described_class.group_access(group_parameter, %w(read write))).to include(group_access_instance)
     end
 
     it 'excludes non access IDs' do
-      expect(described_class.group_access_ids(group_parameter, %w(write create))).not_to include(instance.id)
+      expect(described_class.group_access(group_parameter, %w(write create))).not_to include(group_access_instance)
     end
   end
 end
diff --git a/spec/models/concerns/has_groups_permissions_examples.rb b/spec/models/concerns/has_groups_permissions_examples.rb
new file mode 100644
index 000000000..0e66786be
--- /dev/null
+++ b/spec/models/concerns/has_groups_permissions_examples.rb
@@ -0,0 +1,79 @@
+# Requires: let(:group_access_no_permission_instance) { ... }
+RSpec.shared_examples 'HasGroups and Permissions' do
+
+  context 'group' do
+
+    let(:group_read) { create(:group) }
+
+    before(:each) do
+      group_access_no_permission_instance.group_names_access_map = {
+        group_read.name => 'read',
+      }
+    end
+
+    context '#group_access?' do
+
+      it 'prevents instances without permissions' do
+        expect(group_access_no_permission_instance.group_access?(group_read, 'read')).to be false
+      end
+    end
+
+    context '#group_ids_access' do
+
+      it 'prevents instances without permissions' do
+        expect(group_access_no_permission_instance.group_ids_access('read')).to be_empty
+      end
+    end
+
+    context '#groups_access' do
+
+      it 'prevents instances without permissions' do
+        expect(group_access_no_permission_instance.groups_access('read')).to be_empty
+      end
+    end
+
+    context '#group_names_access_map' do
+
+      it 'prevents instances without permissions' do
+        expect(group_access_no_permission_instance.group_names_access_map).to be_empty
+      end
+    end
+
+    context '#group_ids_access_map' do
+
+      it 'prevents instances without permissions' do
+        expect(group_access_no_permission_instance.group_ids_access_map).to be_empty
+      end
+    end
+
+    context '#attributes_with_association_ids' do
+
+      it 'prevents instances without permissions' do
+        expect(group_access_no_permission_instance.attributes_with_association_ids['group_ids']).to be_empty
+      end
+    end
+
+    context '#attributes_with_association_names' do
+
+      it 'prevents instances without permissions' do
+        expect(group_access_no_permission_instance.attributes_with_association_names['group_ids']).to be_empty
+      end
+    end
+
+    context '.group_access' do
+
+      it 'prevents instances without permissions' do
+        result = described_class.group_access(group_read.id, 'read')
+        expect(result).not_to include(group_access_no_permission_instance)
+      end
+    end
+
+    context '.group_access_ids' do
+
+      it 'prevents instances without permissions' do
+        result = described_class.group_access(group_read.id, 'read')
+        expect(result).not_to include(group_access_no_permission_instance.id)
+      end
+    end
+  end
+end
diff --git a/spec/models/concerns/has_roles_examples.rb b/spec/models/concerns/has_roles_examples.rb
index 83f5fe29c..c591c317b 100644
--- a/spec/models/concerns/has_roles_examples.rb
+++ b/spec/models/concerns/has_roles_examples.rb
@@ -1,10 +1,13 @@
+# Requires: let(:group_access_instance) { ... }
+# Requires: let(:new_group_access_instance) { ... }
 RSpec.shared_examples 'HasRoles' do
 
   context 'role' do
 
-    let(:factory_name) { described_class.name.downcase.to_sym }
-    let(:instance) { create(factory_name) }
-    let(:instance_inactive) { create(factory_name, active: false) }
+    let(:group_access_instance_inactive) {
+      group_access_instance.update_attribute(:active, false)
+      group_access_instance
+    }
     let(:role) { create(:role) }
     let(:group_instance) { create(:group) }
     let(:group_role) { create(:group) }
@@ -12,36 +15,39 @@ RSpec.shared_examples 'HasRoles' do
 
     context '#role_access?' do
 
-      before(:each) do
-        role.group_names_access_map = {
-          group_role.name => 'read',
-        }
-
-        instance.roles = [role]
-      end
-
       it 'responds to role_access?' do
-        expect(instance).to respond_to(:role_access?)
+        expect(group_access_instance).to respond_to(:role_access?)
       end
 
-      context 'Group ID parameter' do
-        include_examples '#role_access? call' do
-          let(:group_parameter) { group_role.id }
+      context 'active Role' do
+        before(:each) do
+          role.group_names_access_map = {
+            group_role.name => 'read',
+          }
+
+          group_access_instance.roles.push(role)
+          group_access_instance.save
         end
-      end
 
-      context 'Group parameter' do
-        include_examples '#role_access? call' do
-          let(:group_parameter) { group_role }
+        context 'Group ID parameter' do
+          include_examples '#role_access? call' do
+            let(:group_parameter) { group_role.id }
+          end
         end
-      end
 
-      it 'prevents inactive Group' do
-        role.group_names_access_map = {
-          group_inactive.name => 'read',
-        }
+        context 'Group parameter' do
+          include_examples '#role_access? call' do
+            let(:group_parameter) { group_role }
+          end
+        end
 
-        expect(instance.group_access?(group_inactive.id, 'read')).to be false
+        it 'prevents inactive Group' do
+          role.group_names_access_map = {
+            group_inactive.name => 'read',
+          }
+
+          expect(group_access_instance.group_access?(group_inactive.id, 'read')).to be false
+        end
       end
 
       it 'prevents inactive Role' do
@@ -50,9 +56,10 @@ RSpec.shared_examples 'HasRoles' do
           group_role.name => 'read',
         }
 
-        instance.roles = [role_inactive]
+        group_access_instance.roles.push(role_inactive)
+        group_access_instance.save
 
-        expect(instance.group_access?(group_role.id, 'read')).to be false
+        expect(group_access_instance.group_access?(group_role.id, 'read')).to be false
       end
     end
 
@@ -63,7 +70,8 @@ RSpec.shared_examples 'HasRoles' do
           group_role.name => 'read',
         }
 
-        instance.roles = [role]
+        group_access_instance.roles.push(role)
+        group_access_instance.save
       end
 
       it 'responds to role_access_ids' do
@@ -75,19 +83,12 @@ RSpec.shared_examples 'HasRoles' do
           group_role.name => 'read',
         }
 
-        result = described_class.group_access_ids(group_role.id, 'read')
-        expect(result).not_to include(instance_inactive.id)
-      end
-
-      it 'lists only active instance IDs' do
-        role.group_names_access_map = {
-          group_role.name => 'read',
-        }
-
-        instance_inactive.roles = [role]
+        group_access_instance_inactive.roles.push(role)
+        group_access_instance_inactive.save
+        group_access_instance_inactive.save
 
         result = described_class.role_access_ids(group_role.id, 'read')
-        expect(result).not_to include(instance_inactive.id)
+        expect(result).not_to include(group_access_instance_inactive.id)
       end
 
       context 'Group ID parameter' do
@@ -98,7 +99,7 @@ RSpec.shared_examples 'HasRoles' do
 
       context 'Group parameter' do
         include_examples '.role_access_ids call' do
-          let(:group_parameter) { group_role.id }
+          let(:group_parameter) { group_role }
         end
       end
     end
@@ -110,9 +111,10 @@ RSpec.shared_examples 'HasRoles' do
           group_role.name => 'read',
         }
 
-        instance.roles = [role]
+        group_access_instance.roles.push(role)
+        group_access_instance.save
 
-        instance.group_names_access_map = {
+        group_access_instance.group_names_access_map = {
           group_instance.name => 'read',
         }
       end
@@ -120,13 +122,13 @@ RSpec.shared_examples 'HasRoles' do
       context '#group_access?' do
 
         it 'falls back to #role_access?' do
-          expect(instance).to receive(:role_access?)
-          instance.group_access?(group_role, 'read')
+          expect(group_access_instance).to receive(:role_access?)
+          group_access_instance.group_access?(group_role, 'read')
         end
 
         it "doesn't fall back to #role_access? if not needed" do
-          expect(instance).not_to receive(:role_access?)
-          instance.group_access?(group_instance, 'read')
+          expect(group_access_instance).not_to receive(:role_access?)
+          group_access_instance.group_access?(group_instance, 'read')
         end
       end
 
@@ -137,9 +139,10 @@ RSpec.shared_examples 'HasRoles' do
             group_role.name => 'read',
           }
 
-          instance.roles = [role]
+          group_access_instance.roles.push(role)
+          group_access_instance.save
 
-          instance.group_names_access_map = {
+          group_access_instance.group_names_access_map = {
             group_instance.name => 'read',
           }
         end
@@ -150,28 +153,28 @@ RSpec.shared_examples 'HasRoles' do
             group_inactive.name => 'read',
           }
 
-          result = instance.group_ids_access('read')
+          result = group_access_instance.group_ids_access('read')
           expect(result).not_to include(group_inactive.id)
         end
 
         context 'single access' do
 
           it 'lists access Group IDs' do
-            result = instance.group_ids_access('read')
+            result = group_access_instance.group_ids_access('read')
             expect(result).to include(group_role.id)
           end
 
           it "doesn't list for no access" do
-            result = instance.group_ids_access('write')
+            result = group_access_instance.group_ids_access('write')
             expect(result).not_to include(group_role.id)
           end
 
           it "doesn't contain duplicate IDs" do
-            instance.group_names_access_map = {
+            group_access_instance.group_names_access_map = {
               group_role.name => 'read',
             }
 
-            result = instance.group_ids_access('read')
+            result = group_access_instance.group_ids_access('read')
             expect(result.uniq).to eq(result)
           end
         end
@@ -179,21 +182,21 @@ RSpec.shared_examples 'HasRoles' do
         context 'access list' do
 
           it 'lists access Group IDs' do
-            result = instance.group_ids_access(%w(read write))
+            result = group_access_instance.group_ids_access(%w(read write))
             expect(result).to include(group_role.id)
           end
 
           it "doesn't list for no access" do
-            result = instance.group_ids_access(%w(write create))
+            result = group_access_instance.group_ids_access(%w(write create))
             expect(result).not_to include(group_role.id)
           end
 
           it "doesn't contain duplicate IDs" do
-            instance.group_names_access_map = {
+            group_access_instance.group_names_access_map = {
               group_role.name => 'read',
             }
 
-            result = instance.group_ids_access(%w(read create))
+            result = group_access_instance.group_ids_access(%w(read create))
             expect(result.uniq).to eq(result)
           end
         end
@@ -203,11 +206,11 @@ RSpec.shared_examples 'HasRoles' do
 
         it 'includes the result of .role_access_ids' do
           result = described_class.group_access_ids(group_role, 'read')
-          expect(result).to include(instance.id)
+          expect(result).to include(group_access_instance.id)
         end
 
         it "doesn't contain duplicate IDs" do
-          instance.group_names_access_map = {
+          group_access_instance.group_names_access_map = {
             group_role.name => 'read',
           }
 
@@ -223,22 +226,22 @@ RSpec.shared_examples '#role_access? call' do
   context 'single access' do
 
     it 'checks positive' do
-      expect(instance.role_access?(group_parameter, 'read')).to be true
+      expect(group_access_instance.role_access?(group_parameter, 'read')).to be true
     end
 
     it 'checks negative' do
-      expect(instance.role_access?(group_parameter, 'write')).to be false
+      expect(group_access_instance.role_access?(group_parameter, 'write')).to be false
     end
   end
 
   context 'access list' do
 
     it 'checks positive' do
-      expect(instance.role_access?(group_parameter, %w(read write))).to be true
+      expect(group_access_instance.role_access?(group_parameter, %w(read write))).to be true
     end
 
     it 'checks negative' do
-      expect(instance.role_access?(group_parameter, %w(write create))).to be false
+      expect(group_access_instance.role_access?(group_parameter, %w(write create))).to be false
     end
   end
 end
@@ -247,22 +250,22 @@ RSpec.shared_examples '.role_access_ids call' do
   context 'single access' do
 
     it 'lists access IDs' do
-      expect(described_class.role_access_ids(group_parameter, 'read')).to include(instance.id)
+      expect(described_class.role_access_ids(group_parameter, 'read')).to include(group_access_instance.id)
     end
 
     it 'excludes non access IDs' do
-      expect(described_class.role_access_ids(group_parameter, 'write')).not_to include(instance.id)
+      expect(described_class.role_access_ids(group_parameter, 'write')).not_to include(group_access_instance.id)
     end
   end
 
   context 'access list' do
 
     it 'lists access IDs' do
-      expect(described_class.role_access_ids(group_parameter, %w(read write))).to include(instance.id)
+      expect(described_class.role_access_ids(group_parameter, %w(read write))).to include(group_access_instance.id)
     end
 
     it 'excludes non access IDs' do
-      expect(described_class.role_access_ids(group_parameter, %w(write create))).not_to include(instance.id)
+      expect(described_class.role_access_ids(group_parameter, %w(write create))).not_to include(group_access_instance.id)
     end
   end
 end
diff --git a/spec/models/role_spec.rb b/spec/models/role_spec.rb
index 9e9d307d7..7f02ceb5c 100644
--- a/spec/models/role_spec.rb
+++ b/spec/models/role_spec.rb
@@ -2,5 +2,8 @@ require 'rails_helper'
 require 'models/concerns/has_groups_examples'
 
 RSpec.describe Role do
+  let(:group_access_instance) { create(:role) }
+  let(:new_group_access_instance) { build(:role) }
+
   include_examples 'HasGroups'
 end
diff --git a/spec/models/user_spec.rb b/spec/models/user_spec.rb
index de8985e17..8dc205a0f 100644
--- a/spec/models/user_spec.rb
+++ b/spec/models/user_spec.rb
@@ -1,10 +1,17 @@
 require 'rails_helper'
 require 'models/concerns/has_groups_examples'
 require 'models/concerns/has_roles_examples'
+require 'models/concerns/has_groups_permissions_examples'
 
 RSpec.describe User do
+
+  let(:group_access_instance) { create(:user, roles: [Role.find_by(name: 'Agent')]) }
+  let(:new_group_access_instance) { build(:user, roles: [Role.find_by(name: 'Agent')]) }
+  let(:group_access_no_permission_instance) { build(:user) }
+
   include_examples 'HasGroups'
   include_examples 'HasRoles'
+  include_examples 'HasGroups and Permissions'
 
   let(:new_password) { 'N3W54V3PW!' }
 

From ef282e187b221981d11f025bc075ab8cc2b0744d Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 21 Jun 2017 08:59:51 +0200
Subject: [PATCH 064/234] Improved tree select feature - allow also to select
 node/parent of childs.

---
 .../app/lib/app_post/searchable_select.coffee    | 16 +++++++++++-----
 1 file changed, 11 insertions(+), 5 deletions(-)

diff --git a/app/assets/javascripts/app/lib/app_post/searchable_select.coffee b/app/assets/javascripts/app/lib/app_post/searchable_select.coffee
index 010bbddcf..ce1e3713e 100644
--- a/app/assets/javascripts/app/lib/app_post/searchable_select.coffee
+++ b/app/assets/javascripts/app/lib/app_post/searchable_select.coffee
@@ -215,6 +215,7 @@ class App.SearchableSelect extends Spine.Controller
     @invisiblePart.text('')
 
   selectItem: (event) ->
+    return if !event.currentTarget.textContent
     @input.val event.currentTarget.textContent.trim()
     @input.trigger('change')
     @shadowInput.val event.currentTarget.getAttribute('data-value')
@@ -222,6 +223,7 @@ class App.SearchableSelect extends Spine.Controller
 
   navigateIn: (event) ->
     event.stopPropagation()
+    @selectItem(event)
     @navigateDepth(1)
 
   navigateOut: (event) ->
@@ -305,9 +307,7 @@ class App.SearchableSelect extends Spine.Controller
 
   onEnter: (event) ->
     if @currentItem
-      if @currentItem.hasClass('js-enter')
-        return @navigateIn(event)
-      else if @currentItem.hasClass('js-back')
+      if @currentItem.hasClass('js-back')
         return @navigateOut(event)
 
     @clearAutocomplete()
@@ -326,10 +326,16 @@ class App.SearchableSelect extends Spine.Controller
       @input.val valueName
       @shadowInput.val value
 
-    @currentItem = null
-
     @input.trigger('change')
     @shadowInput.trigger('change')
+
+    if @currentItem
+      if @currentItem.hasClass('js-enter')
+        @navigateIn(event)
+        @currentItem = null
+        return
+    @currentItem = null
+
     @toggle()
 
   onBlur: ->

From 62e5be1ed25e7135d531afd8ebddf8f8bae3967a Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 21 Jun 2017 17:49:35 +0200
Subject: [PATCH 065/234] Implemented issue #707 - Edge looses text formatting
 on reply (may also on other browsers).

---
 .../ticket_zoom/article_actions.coffee        |  24 ++--
 .../app/lib/app_post/clipboard.coffee         |  80 ++++++-----
 .../javascripts/app/lib/app_post/utils.coffee | 130 +++++++++++++++---
 public/assets/tests/html_utils.js             |  29 ++++
 4 files changed, 200 insertions(+), 63 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
index c1d50f842..6b60eb01e 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
@@ -391,19 +391,19 @@ class App.TicketZoomArticleActions extends App.Controller
     body = @el.closest('.ticketZoom').find('.article-add [data-name="body"]').html() || ''
 
     # check if quote need to be added
-    selectedText = App.ClipBoard.getSelected()
-    if selectedText
+    selected = App.ClipBoard.getSelected('html')
+    if selected
+      selected = App.Utils.htmlCleanup(selected).html()
+    if !selected
+      selected = App.ClipBoard.getSelected('text')
+      if selected
+        selected = App.Utils.textCleanup(selected)
+        selected = App.Utils.text2html(selected)
+    if selected
+      selected = "<div><br><br/></div><div><blockquote type=\"cite\">#{selected}</blockquote></div><div><br></div>"
 
-      # clean selection
-      selectedText = App.Utils.textCleanup(selectedText)
-
-      # convert to html
-      selectedText = App.Utils.text2html(selectedText)
-      if selectedText
-        selectedText = "<div><br><br/></div><div><blockquote type=\"cite\">#{selectedText}</blockquote></div><div><br></div>"
-
-        # add selected text to body
-        body = selectedText + body
+      # add selected text to body
+      body = selected + body
 
     articleNew.body = body
 
diff --git a/app/assets/javascripts/app/lib/app_post/clipboard.coffee b/app/assets/javascripts/app/lib/app_post/clipboard.coffee
index 47d2a2678..03dd63b63 100644
--- a/app/assets/javascripts/app/lib/app_post/clipboard.coffee
+++ b/app/assets/javascripts/app/lib/app_post/clipboard.coffee
@@ -6,25 +6,25 @@ class App.ClipBoard
       _instance ?= new _Singleton
     _instance.bind(el)
 
-  @getSelected: ->
+  @getSelected: (type) ->
     if _instance == undefined
       _instance ?= new _Singleton
-    _instance.getSelected()
+    _instance.getSelected(type)
 
-  @getSelectedLast: ->
+  @getSelectedLast: (type) ->
     if _instance == undefined
       _instance ?= new _Singleton
-    _instance.getSelectedLast()
+    _instance.getSelectedLast(type)
 
   @getPosition: (el) ->
     if _instance == undefined
       _instance ?= new _Singleton
     _instance.getPosition(el)
 
-  @setPosition: ( el, pos ) ->
+  @setPosition: (el, pos) ->
     if _instance == undefined
       _instance ?= new _Singleton
-    _instance.setPosition( el, pos )
+    _instance.setPosition(el, pos)
 
   @keycode: (code) ->
     if _instance == undefined
@@ -33,54 +33,68 @@ class App.ClipBoard
 
 class _Singleton
   constructor: ->
-    @selection     = ''
-    @selectionLast = ''
+    @selection =
+      html: ''
+      text: ''
+    @selectionLast =
+      html: ''
+      text: ''
 
   # bind to fill selected text into
   bind: (el) ->
-    $(el).bind('mouseup', =>
 
-      # check selection on mouse up
-      @selection = @_getSelected()
-      if @selection
-        @selectionLast = @selection
+    # check selection on mouse up
+    $(el).bind('mouseup', =>
+      @_updateSelection()
     )
     $(el).bind('keyup', (e) =>
 
       # check selection on sonder key
       if e.keyCode == 91
-        @selection = @_getSelected()
-        if @selection
-          @selectionLast = @selection
+        @_updateSelection()
 
       # check selection of arrow keys
       if e.keyCode == 37 || e.keyCode == 38 || e.keyCode == 39 || e.keyCode == 40
-        @selection = @_getSelected()
-        if @selection
-          @selectionLast = @selection
+        @_updateSelection()
     )
 
+  _updateSelection: =>
+    for key in ['html', 'text']
+      @selection[key] = @_getSelected(key)
+      if @selection[key]
+        @selectionLast[key] = @selection[key]
+
   # get cross browser selected string
-  _getSelected: ->
+  _getSelected: (type) ->
     text = ''
+    html = ''
     if window.getSelection
-      text = window.getSelection()
+      sel = window.getSelection()
+      text = sel.toString()
     else if document.getSelection
-      text = document.getSelection()
+      sel = document.getSelection()
+      text = sel.toString()
     else if document.selection
-      text = document.selection.createRange().text
-    if text
-#      text = text.toString().trim()
-      text = $.trim( text.toString() )
-    text
+      sel = document.selection.createRange()
+      text = sel.text
+    if type is 'text'
+      return $.trim(text.toString()) if text
+      return ''
+
+    if sel && sel.rangeCount
+      container = document.createElement('div')
+      for i in [1..sel.rangeCount]
+        container.appendChild(sel.getRangeAt(i-1).cloneContents())
+      html = container.innerHTML
+    html
 
   # get current selection
-  getSelected: ->
-    @selection
+  getSelected: (type) ->
+    @selection[type]
 
   # get latest selection
-  getSelectedLast: ->
-    @selectionLast
+  getSelectedLast: (type) ->
+    @selectionLast[type]
 
   getPosition: (el) ->
     pos = 0
@@ -104,13 +118,13 @@ class _Singleton
     # IE Support
     if el.setSelectionRange
       el.focus()
-      el.setSelectionRange( pos, pos )
+      el.setSelectionRange(pos, pos)
 
     # Firefox support
     else if el.createTextRange
       range = el.createTextRange()
       range.collapse(true)
-      range.moveEnd( 'character', pos )
+      range.moveEnd('character', pos)
       range.moveStart('character', pos)
       range.select()
 
diff --git a/app/assets/javascripts/app/lib/app_post/utils.coffee b/app/assets/javascripts/app/lib/app_post/utils.coffee
index 8be20ad0e..9e1265548 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@@ -1,5 +1,80 @@
 # coffeelint: disable=no_unnecessary_double_quotes
 class App.Utils
+  @mapAttributes:
+    'TABLE': ['align', 'bgcolor', 'border', 'cellpadding', 'cellspacing', 'frame', 'rules', 'sortable', 'summary', 'width', 'style']
+    'TD': ['abbr', 'align', 'axis', 'colspan', 'headers', 'rowspan', 'valign', 'width', 'style']
+    'TH': ['abbr', 'align', 'axis', 'colspan', 'headers', 'rowspan', 'scope', 'sorted', 'valign', 'width', 'style']
+    'TR': ['width', 'style']
+
+  @mapCss:
+    'TABLE': [
+      'background', 'background-color', 'color', 'font-size', 'vertical-align',
+      'margin', 'margin-top', 'margin-right', 'margin-bottom', 'margin-left',
+      'padding', 'padding-top', 'padding-right', 'padding-bottom', 'padding-left',
+      'text-align',
+      'border', 'border-top', 'border-right', 'border-bottom', 'border-left', 'border-collapse', 'border-style', 'border-spacing',
+
+      'border-top-width',
+      'border-right-width',
+      'border-bottom-width',
+      'border-left-width',
+
+      'border-top-color',
+      'border-right-color',
+      'border-bottom-color',
+      'border-left-color',
+    ]
+    'TH': [
+      'background', 'background-color', 'color', 'font-size', 'vertical-align',
+      'margin', 'margin-top', 'margin-right', 'margin-bottom', 'margin-left',
+      'padding', 'padding-top', 'padding-right', 'padding-bottom', 'padding-left',
+      'text-align',
+      'border', 'border-top', 'border-right', 'border-bottom', 'border-left', 'border-collapse', 'border-style', 'border-spacing',
+
+      'border-top-width',
+      'border-right-width',
+      'border-bottom-width',
+      'border-left-width',
+
+      'border-top-color',
+      'border-right-color',
+      'border-bottom-color',
+      'border-left-color',
+    ]
+    'TR': [
+      'background', 'background-color', 'color', 'font-size', 'vertical-align',
+      'margin', 'margin-top', 'margin-right', 'margin-bottom', 'margin-left',
+      'padding', 'padding-top', 'padding-right', 'padding-bottom', 'padding-left',
+      'text-align',
+      'border', 'border-top', 'border-right', 'border-bottom', 'border-left', 'border-collapse', 'border-style', 'border-spacing',
+
+      'border-top-width',
+      'border-right-width',
+      'border-bottom-width',
+      'border-left-width',
+
+      'border-top-color',
+      'border-right-color',
+      'border-bottom-color',
+      'border-left-color',
+    ]
+    'TD': [
+      'background', 'background-color', 'color', 'font-size', 'vertical-align',
+      'margin', 'margin-top', 'margin-right', 'margin-bottom', 'margin-left',
+      'padding', 'padding-top', 'padding-right', 'padding-bottom', 'padding-left',
+      'text-align',
+      'border', 'border-top', 'border-right', 'border-bottom', 'border-left', 'border-collapse', 'border-style', 'border-spacing',
+
+      'border-top-width',
+      'border-right-width',
+      'border-bottom-width',
+      'border-left-width',
+
+      'border-top-color',
+      'border-right-color',
+      'border-bottom-color',
+      'border-left-color',
+    ]
 
   # textCleand = App.Utils.textCleanup(rawText)
   @textCleanup: (ascii) ->
@@ -252,26 +327,45 @@ class App.Utils
     catch err
       return $("<div>#{item}</div>")
 
+  @_removeAttribute: (element) ->
+    return if !element
+
+    if @mapAttributes[element.nodeName]
+      atts = element.attributes
+      for att in atts
+        if att && att.name && !_.contains(@mapAttributes[element.nodeName], att.name)
+          element.removeAttributeNode(att)
+    else
+      $element = $(element)
+      $element.removeAttr('style')
+      $element.removeAttr('class')
+      $element.removeAttr('title')
+      $element.removeAttr('lang')
+      $element.removeAttr('type')
+      $element.removeAttr('id')
+      $element.removeAttr('wrap')
+      $element.removeAttrs(/data-/)
+
+    if @mapCss[element.nodeName]
+      style = element.getAttributeNode('style')
+      if style && style.nodeValue && style.nodeValue.split
+        styleNew = ''
+        for local_pear in style.nodeValue.split(';')
+          prop = local_pear.split(':')
+          if prop[0] && prop[0].trim
+            key = prop[0].trim()
+            if _.contains(@mapCss[element.nodeName], key)
+              styleNew += "#{local_pear};"
+        if styleNew isnt ''
+          style.nodeValue = styleNew
+          element.setAttributeNode(style)
+        else
+          element.removeAttributeNode(style)
+
   @_removeAttributes: (html, parent = true) ->
     if parent
-      html.find('*')
-        .removeAttr('style')
-        .removeAttr('class')
-        .removeAttr('title')
-        .removeAttr('lang')
-        .removeAttr('type')
-        .removeAttr('id')
-        .removeAttr('wrap')
-        .removeAttrs(/data-/)
-    html
-      .removeAttr('style')
-      .removeAttr('class')
-      .removeAttr('title')
-      .removeAttr('lang')
-      .removeAttr('type')
-      .removeAttr('id')
-      .removeAttr('wrap')
-      .removeAttrs(/data-/)
+      html.each((index, element) => @_removeAttribute(element) )
+    html.find('*').each((index, element) => @_removeAttribute(element) )
     html
 
   @_removeComments: (html) ->
diff --git a/public/assets/tests/html_utils.js b/public/assets/tests/html_utils.js
index 9569c8a8c..6ae7b9b67 100644
--- a/public/assets/tests/html_utils.js
+++ b/public/assets/tests/html_utils.js
@@ -582,6 +582,35 @@ test("htmlCleanup", function() {
   result = App.Utils.htmlCleanup(source)
   equal(result.html(), should, source)
 
+  source = "<table bgcolor=\"green\" aaa=\"1\"><thead><tr><th colspan=\"2\" abc=\"a\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
+  should = "<table bgcolor=\"green\"><thead><tr><th colspan=\"2\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
+  result = App.Utils.htmlCleanup(source)
+  equal(result.get(0).outerHTML, should, source)
+
+  source = "<table bgcolor=\"green\" aaa=\"1\" style=\"color: red\"><thead><tr style=\"margin-top: 10px\"><th colspan=\"2\" abc=\"a\" style=\"margin-top: 12px\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
+  should = "<table bgcolor=\"green\" style=\"color: red;\"><thead><tr style=\"margin-top: 10px;\"><th colspan=\"2\" style=\"margin-top: 12px;\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
+  result = App.Utils.htmlCleanup(source)
+  //equal(result.get(0).outerHTML, should, source) / string order is different on browsers
+  equal(result.first().attr('bgcolor'), 'green')
+  equal(result.first().attr('style'), 'color: red;')
+  equal(result.first().attr('aaa'), undefined)
+  equal(result.find('tr').first().attr('style'), 'margin-top: 10px;')
+  equal(result.find('th').first().attr('colspan'), '2')
+  equal(result.find('th').first().attr('abc'), undefined)
+  equal(result.find('th').first().attr('style'), 'margin-top: 12px;')
+
+  source = "<table bgcolor=\"green\" aaa=\"1\" style=\"color:red; display: none;\"><thead><tr><th colspan=\"2\" abc=\"a\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
+  should = "<table bgcolor=\"green\" style=\"color:red;\"><thead><tr><th colspan=\"2\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
+  result = App.Utils.htmlCleanup(source)
+  //equal(result.get(0).outerHTML, should, source) / string order is different on browsers
+  equal(result.first().attr('bgcolor'), 'green')
+  equal(result.first().attr('style'), 'color:red;')
+  equal(result.first().attr('aaa'), undefined)
+  equal(result.find('tr').first().attr('style'), undefined)
+  equal(result.find('th').first().attr('colspan'), '2')
+  equal(result.find('th').first().attr('abc'), undefined)
+  equal(result.find('th').first().attr('style'), undefined)
+
 });
 
 // wrap

From 691b63d0113c9ad1149b10bd99a7b8525117b224 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 23 Jun 2017 09:37:54 +0200
Subject: [PATCH 066/234] Improved twitter length calculation. If streaming api
 is used, fetch parent tweet via REST api. Added initials support as article
 feature.

---
 .../ticket_zoom/article_new.coffee            | 30 ++++--
 .../javascripts/app/lib/app_post/utils.coffee | 87 +++++++++++-------
 lib/tweet_base.rb                             | 10 +-
 public/assets/tests/html_utils.js             | 91 ++++++++++++++++---
 4 files changed, 161 insertions(+), 57 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index 0782d2f3f..c42c5ba7a 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -85,7 +85,7 @@ class App.TicketZoomArticleNew extends App.Controller
         icon:              'twitter'
         attributes:        []
         internal:          false,
-        features:          ['body:limit']
+        features:          ['body:limit', 'body:initials']
         maxTextLength:     140
         warningTextLength: 30
       }
@@ -95,7 +95,7 @@ class App.TicketZoomArticleNew extends App.Controller
         icon:              'twitter'
         attributes:        ['to']
         internal:          false,
-        features:          ['body:limit']
+        features:          ['body:limit', 'body:initials']
         maxTextLength:     10000
         warningTextLength: 500
       }
@@ -229,7 +229,7 @@ class App.TicketZoomArticleNew extends App.Controller
     )
 
     configure_attributes = [
-      { name: 'customer_id', display: 'Recipients', tag: 'user_autocompletion', null: false, placeholder: 'Enter Person or Organization/Company', minLengt: 2, disableCreateUser: false },
+      { name: 'customer_id', display: 'Recipients', tag: 'user_autocompletion', null: false, placeholder: 'Enter Person or Organization/Company', minLengt: 2, disableCreateObject: false },
     ]
 
     controller = new App.ControllerForm(
@@ -335,12 +335,12 @@ class App.TicketZoomArticleNew extends App.Controller
     if params.type is 'twitter status'
       App.Utils.htmlRemoveRichtext(@$('[data-name=body]'), false)
       params.content_type = 'text/plain'
-      params.body = "#{App.Utils.html2text(params.body, true)}\n#{@signature.text()}"
+      params.body = App.Utils.html2text(params.body, true)
 
     if params.type is 'twitter direct-message'
       App.Utils.htmlRemoveRichtext(@$('[data-name=body]'), false)
       params.content_type = 'text/plain'
-      params.body = "#{App.Utils.html2text(params.body, true)}\n#{@signature.text()}"
+      params.body = App.Utils.html2text(params.body, true)
 
     if params.type is 'facebook feed comment'
       App.Utils.htmlRemoveRichtext(@$('[data-name=body]'), false)
@@ -352,6 +352,16 @@ class App.TicketZoomArticleNew extends App.Controller
       params.content_type = 'text/plain'
       params.body = App.Utils.html2text(params.body, true)
 
+    # add initals?
+    for articleType in @articleTypes
+      if articleType.name is @type
+        if _.contains(articleType.features, 'body:initials')
+          if params.content_type is 'text/html'
+            params.body = "#{params.body}</br>#{@signature.text()}"
+          else
+            params.body = "#{params.body}\n#{@signature.text()}"
+          break
+
     params
 
   validate: =>
@@ -411,11 +421,11 @@ class App.TicketZoomArticleNew extends App.Controller
           return false
 
     if params.type is 'twitter status'
-      textLength = @maxTextLength - params.body.length
+      textLength = @maxTextLength - App.Utils.textLengthWithUrl(params.body)
       return false if textLength < 0
 
     if params.type is 'twitter direct-message'
-      textLength = @maxTextLength - params.body.length
+      textLength = @maxTextLength - App.Utils.textLengthWithUrl(params.body)
       return false if textLength < 0
 
     true
@@ -534,11 +544,12 @@ class App.TicketZoomArticleNew extends App.Controller
         for name in articleType.features
           if name is 'attachment'
             @$('.article-attachment, .attachments').removeClass('hide')
+          if name is 'body:initials'
+            @updateInitials()
           if name is 'body:limit'
             @maxTextLength = articleType.maxTextLength
             @warningTextLength = articleType.warningTextLength
             @delay(@updateLetterCount, 600)
-            @updateInitials()
             @$('.js-textSizeLimit').removeClass('hide')
 
     @scrollToBottom() if wasScrolledToBottom
@@ -557,7 +568,8 @@ class App.TicketZoomArticleNew extends App.Controller
     return if !@maxTextLength
     return if !@warningTextLength
     params = @params()
-    textLength = @maxTextLength - params.body.length
+    textLength = App.Utils.textLengthWithUrl(params.body)
+    textLength = @maxTextLength - textLength
     className = switch
       when textLength < 0 then 'label-danger'
       when textLength < @warningTextLength then 'label-warning'
diff --git a/app/assets/javascripts/app/lib/app_post/utils.coffee b/app/assets/javascripts/app/lib/app_post/utils.coffee
index 9e1265548..5b71dd5a2 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@@ -1,6 +1,6 @@
 # coffeelint: disable=no_unnecessary_double_quotes
 class App.Utils
-  @mapAttributes:
+  @mapTagAttributes:
     'TABLE': ['align', 'bgcolor', 'border', 'cellpadding', 'cellspacing', 'frame', 'rules', 'sortable', 'summary', 'width', 'style']
     'TD': ['abbr', 'align', 'axis', 'colspan', 'headers', 'rowspan', 'valign', 'width', 'style']
     'TH': ['abbr', 'align', 'axis', 'colspan', 'headers', 'rowspan', 'scope', 'sorted', 'valign', 'width', 'style']
@@ -232,12 +232,12 @@ class App.Utils
     @_removeWordMarkup(html)
 
     # remove tags, keep content
-    html.find('div, span, p, li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, fieldset, textarea, font, address, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6').replaceWith( ->
+    html.find('div, span, p, li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, fieldset, textarea, font, address, table, thead, tbody, tr, th, td, h1, h2, h3, h4, h5, h6').replaceWith( ->
       $(@).contents()
     )
 
     # remove tags & content
-    html.find('div, span, p, li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, fieldset, textarea, font, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6, br, hr, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head').remove()
+    html.find('div, span, p, li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, fieldset, textarea, font, table, thead, tbody, tr, th, td, h1, h2, h3, h4, h5, h6, br, hr, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head').remove()
 
     html
 
@@ -249,20 +249,19 @@ class App.Utils
     # remove comments
     @_removeComments(html)
 
-    # remove style and class
-    if parent
-      @_removeAttributes(html)
-
     # remove work markup
     @_removeWordMarkup(html)
 
     # remove tags, keep content
-    html.find('li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, fieldset, textarea, font, address, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6').replaceWith( ->
+    html.find('li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, fieldset, textarea, font, address, table, thead, tbody, tr, th, td, h1, h2, h3, h4, h5, h6').replaceWith( ->
       $(@).contents()
     )
 
     # remove tags & content
-    html.find('li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, fieldset, textarea, font, address, table, thead, tbody, tr, td, h1, h2, h3, h4, h5, h6, hr, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head').remove()
+    html.find('li, ul, ol, a, b, u, i, label, small, strong, strike, pre, code, center, blockquote, form, fieldset, textarea, font, address, table, thead, tbody, tr, th, td, h1, h2, h3, h4, h5, h6, hr, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head').remove()
+
+    # remove style and class
+    @_removeAttributes(html, parent)
 
     html
 
@@ -274,9 +273,6 @@ class App.Utils
     # remove comments
     @_removeComments(html)
 
-    # remove style and class
-    @_removeAttributes(html)
-
     # remove work markup
     @_removeWordMarkup(html)
 
@@ -307,6 +303,9 @@ class App.Utils
     # remove tags & content
     html.find('font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset').remove()
 
+    # remove style and class
+    @_cleanAttributes(html)
+
     html
 
   @_checkTypeOf: (item) ->
@@ -327,40 +326,59 @@ class App.Utils
     catch err
       return $("<div>#{item}</div>")
 
-  @_removeAttribute: (element) ->
+  @_cleanAttribute: (element) ->
     return if !element
 
-    if @mapAttributes[element.nodeName]
+    if @mapTagAttributes[element.nodeName]
       atts = element.attributes
       for att in atts
-        if att && att.name && !_.contains(@mapAttributes[element.nodeName], att.name)
-          element.removeAttributeNode(att)
+        if att && att.name && !_.contains(@mapTagAttributes[element.nodeName], att.name)
+          element.removeAttribute(att.name)
     else
-      $element = $(element)
-      $element.removeAttr('style')
-      $element.removeAttr('class')
-      $element.removeAttr('title')
-      $element.removeAttr('lang')
-      $element.removeAttr('type')
-      $element.removeAttr('id')
-      $element.removeAttr('wrap')
-      $element.removeAttrs(/data-/)
+      @_removeAttribute(element)
 
     if @mapCss[element.nodeName]
-      style = element.getAttributeNode('style')
-      if style && style.nodeValue && style.nodeValue.split
+      elementStyle = element.style
+      styleOld = ''
+      for prop in elementStyle
+        styleOld += "#{prop}:#{elementStyle[prop]};"
+
+      if styleOld && styleOld.split
         styleNew = ''
-        for local_pear in style.nodeValue.split(';')
+        for local_pear in styleOld.split(';')
           prop = local_pear.split(':')
           if prop[0] && prop[0].trim
             key = prop[0].trim()
             if _.contains(@mapCss[element.nodeName], key)
               styleNew += "#{local_pear};"
         if styleNew isnt ''
-          style.nodeValue = styleNew
-          element.setAttributeNode(style)
+          element.setAttribute('style', styleNew)
         else
-          element.removeAttributeNode(style)
+          element.removeAttribute('style')
+
+  @_cleanAttributes: (html, parent = true) ->
+    if parent
+      html.each((index, element) => @_cleanAttribute(element) )
+    html.find('*').each((index, element) => @_cleanAttribute(element) )
+    html
+
+  @_removeAttribute: (element) ->
+    return if !element
+    $element = $(element)
+    for att in element.attributes
+      if att && att.name
+        element.removeAttribute(att.name)
+        #$element.removeAttr(att.name)
+
+    $element.removeAttr('style')
+      .removeAttr('class')
+      .removeAttr('lang')
+      .removeAttr('type')
+      .removeAttr('align')
+      .removeAttr('id')
+      .removeAttr('wrap')
+      .removeAttr('title')
+      .removeAttrs(/data-/)
 
   @_removeAttributes: (html, parent = true) ->
     if parent
@@ -877,3 +895,10 @@ class App.Utils
     result = newOrderMethod(a, b, applyOrder)
     return false if !result
     applyOrder
+
+  @textLengthWithUrl: (text, url_max_length = 23) ->
+    length = 0
+    return length if !text
+    placeholder = Array(url_max_length + 1).join('X')
+    text = text.replace(/http(s|):\/\/[-A-Za-z0-9+&@#\/%?=~_\|!:,.;]+[-A-Za-z0-9+&@#\/%=~_|]/img, placeholder)
+    text.length
diff --git a/lib/tweet_base.rb b/lib/tweet_base.rb
index 25cae7f01..4d236f0be 100644
--- a/lib/tweet_base.rb
+++ b/lib/tweet_base.rb
@@ -257,11 +257,13 @@ class TweetBase
             begin
 
               # in case of streaming mode, get parent tweet via REST client
-              if !@client && @auth
-                @client = TweetRest.new(@auth)
+              if @connection_type == 'stream'
+                client = TweetRest.new(@auth)
+                parent_tweet = client.status(tweet.in_reply_to_status_id)
+              else
+                parent_tweet = @client.status(tweet.in_reply_to_status_id)
               end
-              parent_tweet = @client.status(tweet.in_reply_to_status_id)
-              ticket       = to_group(parent_tweet, group_id, channel)
+              ticket = to_group(parent_tweet, group_id, channel)
             rescue Twitter::Error::NotFound, Twitter::Error::Forbidden => e
               # just ignore if tweet has already gone
               Rails.logger.info "Can't import tweet (#{tweet.in_reply_to_status_id}), #{e.message}"
diff --git a/public/assets/tests/html_utils.js b/public/assets/tests/html_utils.js
index 6ae7b9b67..a9c70a1b2 100644
--- a/public/assets/tests/html_utils.js
+++ b/public/assets/tests/html_utils.js
@@ -341,6 +341,11 @@ test("htmlRemoveTags", function() {
   result = App.Utils.htmlRemoveTags($(source))
   equal(result.html(), should, source)
 
+});
+
+// htmlRemoveRichtext
+test("htmlRemoveRichtext", function() {
+
   source = "<div><form class=\"xxx\">test 123</form><svg><use xlink:href=\"assets/images/icons.svg#icon-status\"></svg></div>"
   //should = "<div>test 123</div>"
   should = "test 123"
@@ -367,11 +372,6 @@ test("htmlRemoveTags", function() {
   result = App.Utils.htmlRemoveRichtext(source)
   equal(result.html(), should, source)
 
-});
-
-// htmlRemoveRichtext
-test("htmlRemoveRichtext", function() {
-
   var source = "<div><!--test comment--><a href=\"test\">test</a></div>"
   //var should = "<div>test</div>"
   var should = "test"
@@ -466,6 +466,25 @@ test("htmlRemoveRichtext", function() {
   result = App.Utils.htmlRemoveRichtext(source)
   equal(result.html(), should, source)
 
+  var source = "<div><!--test comment--><a href=\"test\">test</a></div>"
+  var should = "<div>test</div>"
+  var result = App.Utils.htmlRemoveRichtext($(source))
+  equal(result.get(0).outerHTML, should, source)
+
+  source = "<div><small>some link to somewhere</small></a>"
+  should = "<div>some link to somewhere</div>"
+  result = App.Utils.htmlRemoveRichtext($(source))
+  equal(result.get(0).outerHTML, should, source)
+
+  source = "<div><div class=\"xxx\"><br></div></div>"
+  should = "<div><div><br></div></div>"
+  result = App.Utils.htmlRemoveRichtext($(source))
+  equal(result.get(0).outerHTML, should, source)
+
+  source = "<div><table bgcolor=\"green\" aaa=\"1\"><thead><tr><th>111</th><th colspan=\"2\" abc=\"a\">aaa</th></tr></thead><tbody><tr><td>key</td><td>value</td></tr></tbody></table></div>"
+  should = "<div>111aaakeyvalue</div>"
+  result = App.Utils.htmlRemoveRichtext(source, true)
+  equal(result.get(0).outerHTML, should, source)
 });
 
 // htmlCleanup
@@ -573,12 +592,12 @@ test("htmlCleanup", function() {
   equal(result.html(), should, source)
 
   source = "<html xmlns:o=\"urn:schemas-microsoft-com:office:office\"\nxmlns:w=\"urn:schemas-microsoft-com:office:word\"\nxmlns:m=\"http://schemas.microsoft.com/office/2004/12/omml\"\nxmlns=\"http://www.w3.org/TR/REC-html40\">\n\n<head>\n<meta name=Titel content=\"\">\n<meta name=Stichwörter content=\"\">\n<meta http-equiv=Content-Type content=\"text/html; charset=utf-8\">\n<meta name=ProgId content=Word.Document>\n<meta name=Generator content=\"Microsoft Word 15\">\n<meta name=Originator content=\"Microsoft Word 15\">\n<link rel=File-List\nhref=\"file://localhost/Users/johannes/Library/Group%20Containers/UBF8T346G9.Office/msoclip1/01/clip_filelist.xml\">\n<!--[if gte mso 9]><xml>\n <o:OfficeDocumentSettings>\n  <o:AllowPNG/>\n  <o:PixelsPerInch>96</o:PixelsPerInch>\n </o:OfficeDocumentSettings>\n</xml><![endif]-->\n<link rel=themeData\nhref=\"file://localhost/Users/johannes/Library/Group%20Containers/UBF8T346G9.Office/msoclip1/01/clip_themedata.thmx\">\n<!--[if gte mso 9]><xml>\n <w:WordDocument>\n  <w:View>Normal</w:View>\n  <w:Zoom>0</w:Zoom>\n  <w:TrackMoves/>\n  <w:TrackFormatting/>\n  <w:HyphenationZone>21</w:HyphenationZone>\n  <w:PunctuationKerning/>\n  <w:ValidateAgainstSchemas/>\n  <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>\n  <w:IgnoreMixedContent>false</w:IgnoreMixedContent>\n  <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>\n  <w:DoNotPromoteQF/>\n  <w:LidThemeOther>DE</w:LidThemeOther>\n  <w:LidThemeAsian>X-NONE</w:LidThemeAsian>\n  <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript>\n  <w:Compatibility>\n   <w:BreakWrappedTables/>\n   <w:SnapToGridInCell/>\n   <w:WrapTextWithPunct/>\n   <w:UseAsianBreakRules/>\n   <w:DontGrowAutofit/>\n   <w:SplitPgBreakAndParaMark/>\n   <w:EnableOpenTypeKerning/>\n   <w:DontFlipMirrorIndents/>\n   <w:OverrideTableStyleHps/>\n  </w:Compatibility>\n  <m:mathPr>\n   <m:mathFont m:val=\"Cambria Math\"/>\n   <m:brkBin m:val=\"before\"/>\n   <m:brkBinSub m:val=\"&#45;-\"/>\n   <m:smallFrac m:val=\"off\"/>\n   <m:dispDef/>\n   <m:lMargin m:val=\"0\"/>\n   <m:rMargin m:val=\"0\"/>\n   <m:defJc m:val=\"centerGroup\"/>\n   <m:wrapIndent m:val=\"1440\"/>\n   <m:intLim m:val=\"subSup\"/>\n   <m:naryLim m:val=\"undOvr\"/>\n  </m:mathPr></w:WordDocument>\n</xml><![endif]--><!--[if gte mso 9]><xml>\n <w:LatentStyles DefLockedState=\"false\" DefUnhideWhenUsed=\"false\"\n  DefSemiHidden=\"false\" DefQFormat=\"false\" DefPriority=\"99\"\n  LatentStyleCount=\"380\">\n  <w:LsdException Locked=\"false\" Priority=\"0\" QFormat=\"true\" Name=\"Normal\"/>\n  <w:LsdException Locked=\"false\" Priority=\"0\" QFormat=\"true\" Name=\"heading 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"0\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"heading 2\"/>\n  <w:LsdException Locked=\"false\" Priority=\"0\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"heading 3\"/>\n  <w:LsdException Locked=\"false\" Priority=\"0\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"heading 4\"/>\n  <w:LsdException Locked=\"false\" Priority=\"0\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"heading 5\"/>\n  <w:LsdException Locked=\"false\" Priority=\"9\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"heading 6\"/>\n  <w:LsdException Locked=\"false\" Priority=\"9\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"heading 7\"/>\n  <w:LsdException Locked=\"false\" Priority=\"9\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"heading 8\"/>\n  <w:LsdException Locked=\"false\" Priority=\"9\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"heading 9\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index 5\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index 6\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index 7\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index 8\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index 9\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"toc 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"toc 2\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"toc 3\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"toc 4\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"toc 5\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"toc 6\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"toc 7\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"toc 8\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"toc 9\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Normal Indent\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"footnote text\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"annotation text\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"header\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"footer\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"index heading\"/>\n  <w:LsdException Locked=\"false\" Priority=\"35\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" QFormat=\"true\" Name=\"caption\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"table of figures\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"envelope address\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"envelope return\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"footnote reference\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"annotation reference\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"line number\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"page number\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"endnote reference\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"endnote text\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"table of authorities\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"macro\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"toa heading\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Bullet\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Number\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List 5\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Bullet 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Bullet 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Bullet 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Bullet 5\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Number 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Number 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Number 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Number 5\"/>\n  <w:LsdException Locked=\"false\" Priority=\"10\" QFormat=\"true\" Name=\"Title\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Closing\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Signature\"/>\n  <w:LsdException Locked=\"false\" Priority=\"1\" SemiHidden=\"true\"\n   UnhideWhenUsed=\"true\" Name=\"Default Paragraph Font\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Body Text\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Body Text Indent\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Continue\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Continue 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Continue 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Continue 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"List Continue 5\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Message Header\"/>\n  <w:LsdException Locked=\"false\" Priority=\"11\" QFormat=\"true\" Name=\"Subtitle\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Salutation\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Date\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Body Text First Indent\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Body Text First Indent 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Heading\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Body Text 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Body Text 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Body Text Indent 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Body Text Indent 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Block Text\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Hyperlink\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"FollowedHyperlink\"/>\n  <w:LsdException Locked=\"false\" Priority=\"22\" QFormat=\"true\" Name=\"Strong\"/>\n  <w:LsdException Locked=\"false\" Priority=\"20\" QFormat=\"true\" Name=\"Emphasis\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Document Map\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Plain Text\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"E-mail Signature\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Top of Form\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Bottom of Form\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Normal (Web)\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Acronym\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Address\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Cite\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Code\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Definition\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Keyboard\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Preformatted\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Sample\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Typewriter\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"HTML Variable\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Normal Table\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"annotation subject\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"No List\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Outline List 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Outline List 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Outline List 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Simple 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Simple 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Simple 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Classic 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Classic 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Classic 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Classic 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Colorful 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Colorful 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Colorful 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Columns 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Columns 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Columns 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Columns 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Columns 5\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Grid 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Grid 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Grid 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Grid 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Grid 5\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Grid 6\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Grid 7\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Grid 8\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table List 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table List 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table List 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table List 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table List 5\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table List 6\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table List 7\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table List 8\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table 3D effects 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table 3D effects 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table 3D effects 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Contemporary\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Elegant\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Professional\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Subtle 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Subtle 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Web 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Web 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Web 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Balloon Text\"/>\n  <w:LsdException Locked=\"false\" Priority=\"39\" Name=\"Table Grid\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Table Theme\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Level 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Level 2\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Level 3\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Level 4\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Level 5\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Level 6\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Level 7\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Level 8\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Note Level 9\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" Name=\"Placeholder Text\"/>\n  <w:LsdException Locked=\"false\" Priority=\"1\" QFormat=\"true\" Name=\"No Spacing\"/>\n  <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading\"/>\n  <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List\"/>\n  <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid\"/>\n  <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2\"/>\n  <w:LsdException Locked=\"false\" Priority=\"65\" Name=\"Medium List 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"66\" Name=\"Medium List 2\"/>\n  <w:LsdException Locked=\"false\" Priority=\"67\" Name=\"Medium Grid 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"68\" Name=\"Medium Grid 2\"/>\n  <w:LsdException Locked=\"false\" Priority=\"69\" Name=\"Medium Grid 3\"/>\n  <w:LsdException Locked=\"false\" Priority=\"70\" Name=\"Dark List\"/>\n  <w:LsdException Locked=\"false\" Priority=\"71\" Name=\"Colorful Shading\"/>\n  <w:LsdException Locked=\"false\" Priority=\"72\" Name=\"Colorful List\"/>\n  <w:LsdException Locked=\"false\" Priority=\"73\" Name=\"Colorful Grid\"/>\n  <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1 Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2 Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"65\" Name=\"Medium List 1 Accent 1\"/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" Name=\"Revision\"/>\n  <w:LsdException Locked=\"false\" Priority=\"34\" QFormat=\"true\"\n   Name=\"List Paragraph\"/>\n  <w:LsdException Locked=\"false\" Priority=\"29\" QFormat=\"true\" Name=\"Quote\"/>\n  <w:LsdException Locked=\"false\" Priority=\"30\" QFormat=\"true\"\n   Name=\"Intense Quote\"/>\n  <w:LsdException Locked=\"false\" Priority=\"66\" Name=\"Medium List 2 Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"67\" Name=\"Medium Grid 1 Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"68\" Name=\"Medium Grid 2 Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"69\" Name=\"Medium Grid 3 Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"70\" Name=\"Dark List Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"71\" Name=\"Colorful Shading Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"72\" Name=\"Colorful List Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"73\" Name=\"Colorful Grid Accent 1\"/>\n  <w:LsdException Locked=\"false\" Priority=\"60\" Name=\"Light Shading Accent 2\"/>\n  <w:LsdException Locked=\"false\" Priority=\"61\" Name=\"Light List Accent 2\"/>\n  <w:LsdException Locked=\"false\" Priority=\"62\" Name=\"Light Grid Accent 2\"/>\n  <w:LsdException Locked=\"false\" Priority=\"63\" Name=\"Medium Shading 1 Accent 2\"/>\n  <w:LsdException Locked=\"false\" Priority=\"64\" Name=\"Medium Shading 2 Accent 2\"/>\n  <w:LsdException Locked=\"false\" 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{mso-level-number-format:bullet;\n  mso-level-text:;\n mso-level-tab-stop:none;\n  mso-level-number-position:left;\n text-indent:-18.0pt;\n  font-family:Symbol;}\n@list l0:level8\n {mso-level-number-format:bullet;\n  mso-level-text:o;\n mso-level-tab-stop:none;\n  mso-level-number-position:left;\n text-indent:-18.0pt;\n  font-family:\"Courier New\";}\n@list l0:level9\n  {mso-level-number-format:bullet;\n  mso-level-text:;\n mso-level-tab-stop:none;\n  mso-level-number-position:left;\n text-indent:-18.0pt;\n  font-family:Wingdings;}\nol\n {margin-bottom:0cm;}\nul\n  {margin-bottom:0cm;}\n-->\n</style>\n<!--[if gte mso 10]>\n<style>\n /* Style Definitions */\ntable.MsoNormalTable\n  {mso-style-name:\"Normale Tabelle\";\n  mso-tstyle-rowband-size:0;\n  mso-tstyle-colband-size:0;\n  mso-style-noshow:yes;\n mso-style-priority:99;\n  mso-style-parent:\"\";\n  mso-padding-alt:0cm 5.4pt 0cm 5.4pt;\n  mso-para-margin:0cm;\n  mso-para-margin-bottom:.0001pt;\n mso-pagination:widow-orphan;\n  font-size:12.0pt;\n font-family:Calibri;\n  mso-ascii-font-family:Calibri;\n  mso-ascii-theme-font:minor-latin;\n mso-hansi-font-family:Calibri;\n  mso-hansi-theme-font:minor-latin;\n mso-fareast-language:EN-US;}\n</style>\n<![endif]-->\n</head>\n\n<body bgcolor=white lang=DE style='tab-interval:35.4pt'>\n<!--StartFragment-->\n\n<p class=MsoListParagraphCxSpFirst style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span\nstyle='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:\nSymbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt \"Times New Roman\"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\n</span></span></span><![endif]>Test 1<o:p></o:p></p>\n\n<p class=MsoListParagraphCxSpMiddle style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span\nstyle='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:\nSymbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt \"Times New Roman\"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\n</span></span></span><![endif]>Test 2<o:p></o:p></p>\n\n<p class=MsoListParagraphCxSpMiddle style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span\nstyle='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:\nSymbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt \"Times New Roman\"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\n</span></span></span><![endif]><i style='mso-bidi-font-style:normal'>Test 3<o:p></o:p></i></p>\n\n<p class=MsoListParagraphCxSpMiddle style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span\nstyle='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:\nSymbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt \"Times New Roman\"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\n</span></span></span><![endif]>Test 4<o:p></o:p></p>\n\n<p class=MsoListParagraphCxSpLast style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span\nstyle='font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:\nSymbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt \"Times New Roman\"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\n</span></span></span><![endif]><b style='mso-bidi-font-weight:normal'>Test5<o:p></o:p></b></p>\n\n<!--EndFragment-->\n</body>\n\n</html>"
-  should = "\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<p>·            \nTest 1</p>\n\n<p>·            \nTest 2</p>\n\n<p>·            \n<i>Test 3</i></p>\n\n<p>·            \nTest 4</p>\n\n<p>·            \n<b>Test5</b></p>\n\n\n\n\n"
+  should = "<ul><li>Test 1</li><li>Test 2</li><li><i>Test 3</i></li><li>Test 4</li><li><b>Test5</b></li></ul>"
   result = App.Utils.htmlCleanup(source)
-  equal(result.html(), should, source)
+  equal(result.html().trim(), should, source)
 
   source = "<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 4.0 Transitional//EN\">\n<html>\n<head>\n  <meta http-equiv=\"content-type\" content=\"text/html; charset=utf-8\"/>\n  <title></title>\n  <meta name=\"generator\" content=\"LibreOffice 4.4.7.2 (MacOSX)\"/>\n  <style type=\"text/css\">\n    @page { margin: 0.79in }\n    p { margin-bottom: 0.1in; line-height: 120% }\n    a:link { so-language: zxx }\n  </style>\n</head>\n<body lang=\"en-US\" dir=\"ltr\">\n<p align=\"center\" style=\"margin-bottom: 0in; line-height: 100%\">1.\nGehe a<b>uf </b><b>https://www.pfe</b>rdiathek.ge</p>\n<p align=\"center\" style=\"margin-bottom: 0in; line-height: 100%\"><br/>\n\n</p>\n<p align=\"center\" style=\"margin-bottom: 0in; line-height: 100%\">2.\nMel<font color=\"#800000\">de Dich mit folgende</font> Zugangsdaten an:</p>\n<p align=\"center\" style=\"margin-bottom: 0in; line-height: 100%\">Benutzer:\nme@xxx.net</p>\n<p align=\"center\" style=\"margin-bottom: 0in; line-height: 100%\">Passwort:\nxxx.</p>\n</body>\n</html>"
-  should = "\n\n\n  \n  \n  \n  \n\n\n<p align=\"center\">1.\nGehe a<b>uf </b><b>https://www.pfe</b>rdiathek.ge</p>\n<p align=\"center\"><br>\n\n</p>\n<p align=\"center\">2.\nMelde Dich mit folgende Zugangsdaten an:</p>\n<p align=\"center\">Benutzer:\nme@xxx.net</p>\n<p align=\"center\">Passwort:\nxxx.</p>\n\n"
+  should = "\n\n\n  \n  \n  \n  \n\n\n<p>1.\nGehe a<b>uf </b><b>https://www.pfe</b>rdiathek.ge</p>\n<p><br>\n\n</p>\n<p>2.\nMelde Dich mit folgende Zugangsdaten an:</p>\n<p>Benutzer:\nme@xxx.net</p>\n<p>Passwort:\nxxx.</p>\n\n"
   result = App.Utils.htmlCleanup(source)
   equal(result.html(), should, source)
 
@@ -588,16 +607,17 @@ test("htmlCleanup", function() {
   equal(result.get(0).outerHTML, should, source)
 
   source = "<table bgcolor=\"green\" aaa=\"1\" style=\"color: red\"><thead><tr style=\"margin-top: 10px\"><th colspan=\"2\" abc=\"a\" style=\"margin-top: 12px\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
-  should = "<table bgcolor=\"green\" style=\"color: red;\"><thead><tr style=\"margin-top: 10px;\"><th colspan=\"2\" style=\"margin-top: 12px;\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
+  should = "<table bgcolor=\"green\" style=\"color:red;\"><thead><tr style=\"margin-top:10px;\"><th colspan=\"2\" style=\"margin-top:12px;\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
   result = App.Utils.htmlCleanup(source)
+  result.get(0).outerHTML
   //equal(result.get(0).outerHTML, should, source) / string order is different on browsers
   equal(result.first().attr('bgcolor'), 'green')
-  equal(result.first().attr('style'), 'color: red;')
+  equal(result.first().attr('style'), 'color:red;')
   equal(result.first().attr('aaa'), undefined)
-  equal(result.find('tr').first().attr('style'), 'margin-top: 10px;')
+  equal(result.find('tr').first().attr('style'), 'margin-top:10px;')
   equal(result.find('th').first().attr('colspan'), '2')
   equal(result.find('th').first().attr('abc'), undefined)
-  equal(result.find('th').first().attr('style'), 'margin-top: 12px;')
+  equal(result.find('th').first().attr('style'), 'margin-top:12px;')
 
   source = "<table bgcolor=\"green\" aaa=\"1\" style=\"color:red; display: none;\"><thead><tr><th colspan=\"2\" abc=\"a\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
   should = "<table bgcolor=\"green\" style=\"color:red;\"><thead><tr><th colspan=\"2\">aaa</th></tr></thead><tbody><tr><td>value</td></tr></tbody></table>"
@@ -1645,4 +1665,49 @@ test("check diffPosition format", function() {
 
 });
 
-}
\ No newline at end of file
+// check textLengthWithUrl format
+test("check textLengthWithUrl format", function() {
+
+  var string = '123'
+  var result = 3
+  var verify = App.Utils.textLengthWithUrl(string)
+  equal(verify, result)
+
+  string = '123 http is not here'
+  result = 20
+  verify = App.Utils.textLengthWithUrl(string)
+  equal(verify, result)
+
+  string = '123 http://host is not here'
+  result = 39
+  verify = App.Utils.textLengthWithUrl(string)
+  equal(verify, result)
+
+  string = '123 http://XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX is not here'
+  result = 39
+  verify = App.Utils.textLengthWithUrl(string)
+  equal(verify, result)
+
+  string = 'http://XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX'
+  result = 23
+  verify = App.Utils.textLengthWithUrl(string)
+  equal(verify, result)
+
+  string = 'http://XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX, some other text'
+  result = 23 + 17
+  verify = App.Utils.textLengthWithUrl(string)
+  equal(verify, result)
+
+  string = 'some other text,http://XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX'
+  result = 23 + 16
+  verify = App.Utils.textLengthWithUrl(string)
+  equal(verify, result)
+
+  string = 'some other text, http://XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX?abc=123;aaa=ab+c usw'
+  result = 23 + 21
+  verify = App.Utils.textLengthWithUrl(string)
+  equal(verify, result)
+
+});
+
+}

From 88e3d9e574f9f6e0b9a0f9fd8243398538dd3655 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 23 Jun 2017 13:57:24 +0200
Subject: [PATCH 067/234] Improved error handling of emails with invalid byte
 sequence for utf8 encoding.

---
 app/models/channel/email_parser.rb |  1 +
 test/fixtures/mail60.box           | 16 ++++++++++++++++
 test/unit/email_process_test.rb    | 26 ++++++++++++++++++++++++++
 3 files changed, 43 insertions(+)
 create mode 100644 test/fixtures/mail60.box

diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index 11b36d4a6..4ec022d3f 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -151,6 +151,7 @@ class Channel::EmailParser
       if data[:body].empty? && mail.text_part
         data[:body] = mail.text_part.body.decoded
         data[:body] = Encode.conv(mail.text_part.charset, data[:body])
+        data[:body] = data[:body].to_s.force_encoding('utf-8')
 
         if !data[:body].valid_encoding?
           data[:body] = data[:body].encode('utf-8', 'binary', invalid: :replace, undef: :replace, replace: '?')
diff --git a/test/fixtures/mail60.box b/test/fixtures/mail60.box
new file mode 100644
index 000000000..8dde96cac
--- /dev/null
+++ b/test/fixtures/mail60.box
@@ -0,0 +1,16 @@
+From: Martin Edenhofer <martin@example.com>
+Content-Type: multipart/alternative; boundary="Apple-Mail=_EB2F27C4-F4CD-40C9-82F1-D115D4FFA394"
+Subject: abc
+Date: Fri, 4 May 2012 14:01:03 +0200
+Message-Id: <BC182994-03FA-4DC5-8202-98CBFACA0887@example.com>
+To: metest@znuny.com
+Mime-Version: 1.0 (Apple Message framework v1257)
+
+--Apple-Mail=_EB2F27C4-F4CD-40C9-82F1-D115D4FFA394
+Content-Transfer-Encoding: base64
+Content-Type: text/plain;
+  charset=iso-gb2312
+
+SGVyZSBpdCBnb2VzIC0gw6TDtsO8IC0g5beu5Ye65Lq6SGVyZSBpdCBnb2VzIC0g5Pb8IC0gaGkgrQ==
+
+--Apple-Mail=_EB2F27C4-F4CD-40C9-82F1-D115D4FFA394--
diff --git a/test/unit/email_process_test.rb b/test/unit/email_process_test.rb
index 7a067cd42..3e4627d50 100644
--- a/test/unit/email_process_test.rb
+++ b/test/unit/email_process_test.rb
@@ -2449,6 +2449,32 @@ Some Text',
           ],
         },
       },
+      {
+        data: IO.binread('test/fixtures/mail60.box'),
+        success: true,
+        result: {
+          0 => {
+            priority: '2 normal',
+            title: 'abc',
+          },
+          1 => {
+            from: 'Martin Edenhofer <martin@example.com>',
+            sender: 'Customer',
+            type: 'email',
+            body: 'Here it goes - ?????? - ?????????Here it goes - ??? - hi ?',
+          },
+        },
+        verify: {
+          users: [
+            {
+              firstname: 'Martin',
+              lastname: 'Edenhofer',
+              fullname: 'Martin Edenhofer',
+              email: 'martin@example.com',
+            },
+          ],
+        },
+      },
     ]
     assert_process(files)
   end

From 9e03183e9ef8a08d808c8942dc5d347c9a5db54f Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 23 Jun 2017 16:39:40 +0200
Subject: [PATCH 068/234] Fixed issue #1183 - Repetitive json error on
 production log.

---
 lib/sessions.rb            | 30 ++++++++++++++++++------------
 script/websocket-server.rb |  9 ++++-----
 2 files changed, 22 insertions(+), 17 deletions(-)

diff --git a/lib/sessions.rb b/lib/sessions.rb
index 1fd03a2b9..929213bff 100644
--- a/lib/sessions.rb
+++ b/lib/sessions.rb
@@ -214,9 +214,10 @@ returns
     return false if !data
     path = "#{@path}/#{client_id}"
     data[:meta][:last_ping] = Time.now.utc.to_i
-    content = data.to_json
     File.open("#{path}/session", 'wb' ) { |file|
-      file.write content
+      file.flock(File::LOCK_EX)
+      file.write data.to_json
+      file.flock(File::LOCK_UN)
     }
     true
   end
@@ -261,7 +262,7 @@ returns
     end
     begin
       File.open(session_file, 'rb') { |file|
-        file.flock(File::LOCK_EX)
+        file.flock(File::LOCK_SH)
         all = file.read
         file.flock(File::LOCK_UN)
         data_json = JSON.parse(all)
@@ -432,14 +433,15 @@ returns
   end
 
   def self.queue_file_read(path, filename)
-    file_old = "#{path}#{filename}"
-    file_new = "#{path}a-#{filename}"
-    FileUtils.mv(file_old, file_new)
+    location = "#{path}#{filename}"
     message = ''
-    File.open(file_new, 'rb') { |file|
+    File.open(location, 'rb') { |file|
+      file.flock(File::LOCK_EX)
       message = file.read
+      file.flock(File::LOCK_UN)
     }
-    File.delete(file_new)
+    File.delete(location)
+    return if message.blank?
     begin
       return JSON.parse(message)
     rescue => e
@@ -466,13 +468,15 @@ remove all session and spool messages
     msg = JSON.generate(data)
     path = "#{@path}/spool/"
     FileUtils.mkpath path
+    data = {
+      msg: msg,
+      timestamp: Time.now.utc.to_i,
+    }
     file_path = "#{path}/#{Time.now.utc.to_f}-#{rand(99_999)}"
     File.open(file_path, 'wb') { |file|
-      data = {
-        msg: msg,
-        timestamp: Time.now.utc.to_i,
-      }
+      file.flock(File::LOCK_EX)
       file.write data.to_json
+      file.flock(File::LOCK_UN)
     }
   end
 
@@ -491,7 +495,9 @@ remove all session and spool messages
       filename = "#{path}/#{entry}"
       next if !File.exist?(filename)
       File.open(filename, 'rb') { |file|
+        file.flock(File::LOCK_SH)
         message = file.read
+        file.flock(File::LOCK_UN)
         begin
           spool = JSON.parse(message)
           message_parsed = JSON.parse(spool['msg'])
diff --git a/script/websocket-server.rb b/script/websocket-server.rb
index 740d3af39..d7aee77ea 100755
--- a/script/websocket-server.rb
+++ b/script/websocket-server.rb
@@ -237,11 +237,10 @@ EventMachine.run {
       next if client[:disconnect]
       log 'debug', 'checking for data...', client_id
       begin
-        queue = Sessions.queue( client_id )
-        if queue && queue[0]
-          log 'notice', 'send data to client', client_id
-          websocket_send(client_id, queue)
-        end
+        queue = Sessions.queue(client_id)
+        next if queue.blank?
+        log 'notice', 'send data to client', client_id
+        websocket_send(client_id, queue)
       rescue => e
 
         log 'error', 'problem:' + e.inspect, client_id

From 306cd6c3dbbf9b7fa64e63b00b6361e4cb9e5c6b Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sat, 24 Jun 2017 00:06:08 +0200
Subject: [PATCH 069/234] Improved postmaster database filter.

---
 app/models/channel/filter/database.rb | 10 +--
 test/unit/email_postmaster_test.rb    | 95 +++++++++++++++++++++++++++
 2 files changed, 100 insertions(+), 5 deletions(-)

diff --git a/app/models/channel/filter/database.rb b/app/models/channel/filter/database.rb
index aea04d4f6..822638950 100644
--- a/app/models/channel/filter/database.rb
+++ b/app/models/channel/filter/database.rb
@@ -13,13 +13,13 @@ module Channel::Filter::Database
       min_one_rule_exists = false
       filter[:match].each { |key, meta|
         begin
-          next if !meta || !meta['value'] || meta['value'].empty?
+          next if meta.blank? || meta['value'].blank?
           min_one_rule_exists = true
-          scan = []
-          if mail
-            scan = mail[ key.downcase.to_sym ].scan(/#{meta['value']}/i)
+          has_matched = false
+          if mail[ key.downcase.to_sym ].present? && mail[ key.downcase.to_sym ] =~ /#{meta['value']}/i
+            has_matched = true
           end
-          if scan[0]
+          if has_matched
             if meta[:operator] == 'contains not'
               all_matches_ok = false
             end
diff --git a/test/unit/email_postmaster_test.rb b/test/unit/email_postmaster_test.rb
index 82e0134c5..afffb22be 100644
--- a/test/unit/email_postmaster_test.rb
+++ b/test/unit/email_postmaster_test.rb
@@ -396,6 +396,101 @@ Some Text'
     assert_equal('2 normal', ticket.priority.name)
 
     PostmasterFilter.destroy_all
+    PostmasterFilter.create!(
+      name: 'Autoresponder',
+      match: {
+        'auto-submitted' => {
+          'operator' => 'contains not',
+          'value' => 'auto-generated',
+        },
+        'from' => {
+          'operator' => 'contains',
+          'value' => '@example.com',
+        }
+      },
+      perform: {
+        'x-zammad-article-internal' => {
+          'value' => 'true',
+        },
+        'x-zammad-article-type_id' => {
+          'value' => Ticket::Article::Type.find_by(name: 'note').id.to_s,
+        },
+        'x-zammad-ignore' => {
+          'value' => 'false',
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    data = 'From: ME Bob <me@example.com>
+To: customer@example.com
+Subject: some subject
+
+Some Text'
+
+    parser = Channel::EmailParser.new
+    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
+    assert_equal('Users', ticket.group.name)
+    assert_equal('2 normal', ticket.priority.name)
+    assert_equal('some subject', ticket.title)
+    assert_equal('me@example.com', ticket.customer.email)
+    assert_equal('2 normal', ticket.priority.name)
+
+    assert_equal('Customer', article.sender.name)
+    assert_equal('note', article.type.name)
+    assert_equal(true, article.internal)
+
+    PostmasterFilter.destroy_all
+    PostmasterFilter.create!(
+      name: 'Autoresponder',
+      match: {
+        'auto-submitted' => {
+          'operator' => 'contains',
+          'value' => 'auto-generated',
+        },
+        'from' => {
+          'operator' => 'contains',
+          'value' => '@example.com',
+        }
+      },
+      perform: {
+        'x-zammad-article-internal' => {
+          'value' => 'true',
+        },
+        'x-zammad-article-type_id' => {
+          'value' => Ticket::Article::Type.find_by(name: 'note').id.to_s,
+        },
+        'x-zammad-ignore' => {
+          'value' => 'false',
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    data = 'From: ME Bob <me@example.com>
+To: customer@example.com
+Subject: some subject
+
+Some Text'
+
+    parser = Channel::EmailParser.new
+    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
+    assert_equal('Users', ticket.group.name)
+    assert_equal('2 normal', ticket.priority.name)
+    assert_equal('some subject', ticket.title)
+    assert_equal('me@example.com', ticket.customer.email)
+    assert_equal('2 normal', ticket.priority.name)
+
+    assert_equal('Customer', article.sender.name)
+    assert_equal('email', article.type.name)
+    assert_equal(false, article.internal)
+
   end
 
 end

From 11c8fdbb1c6cf8bcee3a3fb55463657ce82c0d2d Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sat, 24 Jun 2017 00:07:14 +0200
Subject: [PATCH 070/234] Allow also width and style for tr tags.

---
 config/initializers/html_sanitizer.rb | 1 +
 1 file changed, 1 insertion(+)

diff --git a/config/initializers/html_sanitizer.rb b/config/initializers/html_sanitizer.rb
index b1d4a5b9c..387fd5fdd 100644
--- a/config/initializers/html_sanitizer.rb
+++ b/config/initializers/html_sanitizer.rb
@@ -40,6 +40,7 @@ Rails.application.config.html_sanitizer_attributes_whitelist = {
   'table'      => %w(align bgcolor border cellpadding cellspacing frame rules sortable summary width style),
   'td'         => %w(abbr align axis colspan headers rowspan valign width style),
   'th'         => %w(abbr align axis colspan headers rowspan scope sorted valign width style),
+  'tr'         => %w(width style),
   'ul'         => %w(type),
   'q'          => %w(cite),
   'span'       => %w(style),

From 9b8810fa5812939d5544c1b98468c8a92ab89cb7 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sat, 24 Jun 2017 00:09:51 +0200
Subject: [PATCH 071/234] Improved loop detection (added more steps).

---
 app/models/ticket.rb             | 16 +++---
 test/unit/ticket_trigger_test.rb | 91 ++------------------------------
 2 files changed, 13 insertions(+), 94 deletions(-)

diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 129a524d7..6c5537b74 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -825,9 +825,11 @@ perform changes on ticket
 
           # loop protection / check if maximal count of trigger mail has reached
           map = {
+            10 => 10,
             30 => 15,
             60 => 25,
             180 => 50,
+            600 => 100,
           }
           skip = false
           map.each { |minutes, count|
@@ -843,18 +845,20 @@ perform changes on ticket
           }
           next if skip
           map = {
-            1 => 150,
-            3 => 250,
-            6 => 450,
+            10 => 30,
+            30 => 60,
+            60 => 120,
+            180 => 240,
+            600 => 360,
           }
           skip = false
-          map.each { |hours, count|
+          map.each { |minutes, count|
             already_sent = Ticket::Article.where(
               sender: Ticket::Article::Sender.find_by(name: 'System'),
               type: Ticket::Article::Type.find_by(name: 'email'),
-            ).where("ticket_articles.created_at > ? AND ticket_articles.to LIKE '%#{recipient_email.strip}%'", Time.zone.now - hours.hours).count
+            ).where("ticket_articles.created_at > ? AND ticket_articles.to LIKE '%#{recipient_email.strip}%'", Time.zone.now - minutes.minutes).count
             next if already_sent < count
-            logger.info "Send no trigger based notification to #{recipient_email} because already sent #{count} in total within last #{hours} hour(s) (loop protection)"
+            logger.info "Send no trigger based notification to #{recipient_email} because already sent #{count} in total within last #{minutes} minutes (loop protection)"
             skip = true
             break
           }
diff --git a/test/unit/ticket_trigger_test.rb b/test/unit/ticket_trigger_test.rb
index c0c59836b..7a7d6f628 100644
--- a/test/unit/ticket_trigger_test.rb
+++ b/test/unit/ticket_trigger_test.rb
@@ -3120,9 +3120,8 @@ class TicketTriggerTest < ActiveSupport::TestCase
 
     Observer::Transaction.commit
     ticket1.reload
-    assert_equal(22, ticket1.articles.count)
+    assert_equal(21, ticket1.articles.count)
     assert_equal('some_loop_sender@example.com', ticket1.articles[20].from)
-    assert_equal('nicole.braun@zammad.org', ticket1.articles[21].to)
 
     Ticket::Article.create(
       ticket_id: ticket1.id,
@@ -3141,92 +3140,8 @@ class TicketTriggerTest < ActiveSupport::TestCase
 
     Observer::Transaction.commit
     ticket1.reload
-    assert_equal(24, ticket1.articles.count)
-    assert_equal('some_loop_sender@example.com', ticket1.articles[22].from)
-    assert_equal('nicole.braun@zammad.org', ticket1.articles[23].to)
-
-    Ticket::Article.create(
-      ticket_id: ticket1.id,
-      from: 'some_loop_sender@example.com',
-      to: 'some_loop_recipient@example.com',
-      subject: 'some subject 1234',
-      message_id: 'some@id',
-      content_type: 'text/html',
-      body: 'some message <b>note</b><br>new line',
-      internal: false,
-      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
-      type: Ticket::Article::Type.find_by(name: 'email'),
-      updated_by_id: 1,
-      created_by_id: 1,
-    )
-
-    Observer::Transaction.commit
-    ticket1.reload
-    assert_equal(26, ticket1.articles.count)
-    assert_equal('some_loop_sender@example.com', ticket1.articles[24].from)
-    assert_equal('nicole.braun@zammad.org', ticket1.articles[25].to)
-
-    Ticket::Article.create(
-      ticket_id: ticket1.id,
-      from: 'some_loop_sender@example.com',
-      to: 'some_loop_recipient@example.com',
-      subject: 'some subject 1234',
-      message_id: 'some@id',
-      content_type: 'text/html',
-      body: 'some message <b>note</b><br>new line',
-      internal: false,
-      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
-      type: Ticket::Article::Type.find_by(name: 'email'),
-      updated_by_id: 1,
-      created_by_id: 1,
-    )
-
-    Observer::Transaction.commit
-    ticket1.reload
-    assert_equal(28, ticket1.articles.count)
-    assert_equal('some_loop_sender@example.com', ticket1.articles[26].from)
-    assert_equal('nicole.braun@zammad.org', ticket1.articles[27].to)
-
-    Ticket::Article.create(
-      ticket_id: ticket1.id,
-      from: 'some_loop_sender@example.com',
-      to: 'some_loop_recipient@example.com',
-      subject: 'some subject 1234',
-      message_id: 'some@id',
-      content_type: 'text/html',
-      body: 'some message <b>note</b><br>new line',
-      internal: false,
-      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
-      type: Ticket::Article::Type.find_by(name: 'email'),
-      updated_by_id: 1,
-      created_by_id: 1,
-    )
-
-    Observer::Transaction.commit
-    ticket1.reload
-    assert_equal(30, ticket1.articles.count)
-    assert_equal('some_loop_sender@example.com', ticket1.articles[28].from)
-    assert_equal('nicole.braun@zammad.org', ticket1.articles[29].to)
-
-    Ticket::Article.create(
-      ticket_id: ticket1.id,
-      from: 'some_loop_sender@example.com',
-      to: 'some_loop_recipient@example.com',
-      subject: 'some subject 1234',
-      message_id: 'some@id',
-      content_type: 'text/html',
-      body: 'some message <b>note</b><br>new line',
-      internal: false,
-      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
-      type: Ticket::Article::Type.find_by(name: 'email'),
-      updated_by_id: 1,
-      created_by_id: 1,
-    )
-
-    Observer::Transaction.commit
-    ticket1.reload
-    assert_equal(31, ticket1.articles.count)
-    assert_equal('some_loop_sender@example.com', ticket1.articles[30].from)
+    assert_equal(22, ticket1.articles.count)
+    assert_equal('some_loop_sender@example.com', ticket1.articles[21].from)
 
   end
 

From 52baed55f80e73a5f12c07e561fb23d858734ba9 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sat, 24 Jun 2017 10:43:01 +0200
Subject: [PATCH 072/234] fixed debian webserver conf

---
 contrib/packager.io/functions | 10 ++++++----
 1 file changed, 6 insertions(+), 4 deletions(-)

diff --git a/contrib/packager.io/functions b/contrib/packager.io/functions
index 502ccfd8b..e821404ff 100644
--- a/contrib/packager.io/functions
+++ b/contrib/packager.io/functions
@@ -79,7 +79,7 @@ function detect_webserver () {
     WEBSERVER="nginx"
     WEBSERVER_CMD="nginx"
     if [ "${OS}" == "DEBIAN" ]; then
-      WEBSERVER_CONF="/etc/nginx/sites-enabled/zammad.conf"
+      WEBSERVER_CONF="/etc/nginx/sites-available/zammad.conf"
     elif [ "${OS}" == "REDHAT" ]; then
       WEBSERVER_CONF="/etc/nginx/conf.d/zammad.conf"
     elif [ "${OS}" == "SUSE" ]; then
@@ -89,7 +89,7 @@ function detect_webserver () {
     WEBSERVER="apache2"
     WEBSERVER_CMD="apache2"
     if [ "${OS}" == "DEBIAN" ]; then
-      WEBSERVER_CONF="/etc/apache2/sites-enabled/zammad.conf"
+      WEBSERVER_CONF="/etc/apache2/sites-available/zammad.conf"
     fi
   elif [ -n "$(which httpd 2> /dev/null)" ]; then
     WEBSERVER="apache2"
@@ -195,8 +195,10 @@ function update_database () {
 
 function create_webserver_config () {
   if [ "${OS}" == "DEBIAN" ]; then
-    test -f /etc/${WEBSERVER}/sites-available/zammad.conf || cp ${ZAMMAD_DIR}/contrib/${WEBSERVER}/zammad.conf /etc/${WEBSERVER}/sites-available/zammad.conf
-    test -h ${WEBSERVER_CONF} || ln -s /etc/${WEBSERVER}/sites-available/zammad.conf ${WEBSERVER_CONF}
+    if [ ! -f "${WEBSERVER_CONF}" ]; then
+      cp ${ZAMMAD_DIR}/contrib/${WEBSERVER}/zammad.conf ${WEBSERVER_CONF}
+      ln -s ${WEBSERVER_CONF} /etc/${WEBSERVER}/sites-enabled/zammad.conf
+    fi
     if [ "${WEBSERVER}" == "apache2" ]; then
       a2enmod proxy
       a2enmod proxy_http

From b77ae760a0f4a4b3f3fd8a4a21a1ba0fe5d39a51 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sat, 24 Jun 2017 11:51:16 +0200
Subject: [PATCH 073/234] added check for existing file

---
 contrib/packager.io/functions | 6 +++++-
 1 file changed, 5 insertions(+), 1 deletion(-)

diff --git a/contrib/packager.io/functions b/contrib/packager.io/functions
index e821404ff..1d10e9c6b 100644
--- a/contrib/packager.io/functions
+++ b/contrib/packager.io/functions
@@ -196,7 +196,11 @@ function update_database () {
 function create_webserver_config () {
   if [ "${OS}" == "DEBIAN" ]; then
     if [ ! -f "${WEBSERVER_CONF}" ]; then
-      cp ${ZAMMAD_DIR}/contrib/${WEBSERVER}/zammad.conf ${WEBSERVER_CONF}
+      if [ -f "/etc/${WEBSERVER}/sites-enabled/zammad.conf" ]; then
+        mv /etc/${WEBSERVER}/sites-enabled/zammad.conf ${WEBSERVER_CONF}
+      else
+        cp ${ZAMMAD_DIR}/contrib/${WEBSERVER}/zammad.conf ${WEBSERVER_CONF}
+      fi  
       ln -s ${WEBSERVER_CONF} /etc/${WEBSERVER}/sites-enabled/zammad.conf
     fi
     if [ "${WEBSERVER}" == "apache2" ]; then

From 45219464e17ef701cb791a5748c0722e9590a0c8 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sun, 25 Jun 2017 12:25:56 +0200
Subject: [PATCH 074/234] added elasticsearch dependency to packages

---
 .pkgr.yml | 4 ++++
 1 file changed, 4 insertions(+)

diff --git a/.pkgr.yml b/.pkgr.yml
index 85265c521..652c94518 100644
--- a/.pkgr.yml
+++ b/.pkgr.yml
@@ -5,19 +5,23 @@ notifications: false
 targets:
   centos-7:
     dependencies:
+      - elasticsearch
       - nginx
       - postgresql-server
       - which
   debian-8:
     dependencies:
+      - elasticsearch
       - nginx|apache2
       - postgresql|mysql-server|mariadb-server|sqlite
   ubuntu-16.04:
     dependencies:
+      - elasticsearch
       - nginx|apache2
       - postgresql|mysql-server|mariadb-server|sqlite
   sles-12:
     dependencies:
+      - elasticsearch
       - nginx
       - postgresql-server
 before:

From afafa1d8b2886e4cda9ea1ad779e9f05a2c05a35 Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Mon, 26 Jun 2017 11:32:24 +0200
Subject: [PATCH 075/234] Fixed issue #1165 - User can not be removed from
 organization.

---
 .../javascripts/app/lib/app_post/searchable_select.coffee    | 5 +++++
 1 file changed, 5 insertions(+)

diff --git a/app/assets/javascripts/app/lib/app_post/searchable_select.coffee b/app/assets/javascripts/app/lib/app_post/searchable_select.coffee
index ce1e3713e..905e02885 100644
--- a/app/assets/javascripts/app/lib/app_post/searchable_select.coffee
+++ b/app/assets/javascripts/app/lib/app_post/searchable_select.coffee
@@ -12,6 +12,7 @@ class App.SearchableSelect extends Spine.Controller
     'mouseenter .js-back':   'highlightItem'
     'shown.bs.dropdown':     'onDropdownShown'
     'hidden.bs.dropdown':    'onDropdownHidden'
+    'keyup .js-input':       'onKeyUp'
 
   elements:
     '.js-dropdown': 'dropdown'
@@ -120,6 +121,10 @@ class App.SearchableSelect extends Spine.Controller
     $(document).off 'keydown.searchable_select'
     @isOpen = false
 
+  onKeyUp: =>
+    return if @input.val().trim() isnt ''
+    @shadowInput.val('')
+
   toggle: =>
     @currentItem = null
     @$('[data-toggle="dropdown"]').dropdown('toggle')

From 3e92e4f9f4bcb272d73ff135d347f35d3f80abcb Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 26 Jun 2017 15:16:03 +0200
Subject: [PATCH 076/234] Added locale rtl support (e. g. for Persian or
 Hebrew).

---
 .../javascripts/app/lib/app_post/i18n.coffee  | 18 +++---
 app/models/translation.rb                     | 62 ++++++++++++++++++-
 db/migrate/20120101000001_create_base.rb      |  1 +
 db/migrate/20170619000001_tree_select.rb      |  4 ++
 .../20170626000001_locale_add_direction.rb    |  9 +++
 5 files changed, 84 insertions(+), 10 deletions(-)
 create mode 100644 db/migrate/20170626000001_locale_add_direction.rb

diff --git a/app/assets/javascripts/app/lib/app_post/i18n.coffee b/app/assets/javascripts/app/lib/app_post/i18n.coffee
index 1b138bf4e..3dd198b70 100644
--- a/app/assets/javascripts/app/lib/app_post/i18n.coffee
+++ b/app/assets/javascripts/app/lib/app_post/i18n.coffee
@@ -96,12 +96,15 @@ class _i18nSingleton extends Spine.Module
 
     # prepare locale
     localeToSet = localeToSet.toLowerCase()
+    dirToSet = 'ltr'
 
     # check if locale exists
     localeFound = false
     locales     = App.Locale.all()
     for locale in locales
       if locale.locale is localeToSet
+        localeToSet = locale.locale
+        dirToSet = locale.dir
         localeFound = true
 
     # try aliases
@@ -109,6 +112,8 @@ class _i18nSingleton extends Spine.Module
       for locale in locales
         if locale.alias is localeToSet
           localeToSet = locale.locale
+          dirToSet = locale.dir
+          localeFound = true
 
     # if no locale and no alias was found, try to find correct one
     if !localeFound
@@ -118,15 +123,9 @@ class _i18nSingleton extends Spine.Module
       for locale in locales
         if locale.alias is localeToSet
           localeToSet = locale.locale
+          dirToSet = locale.dir
           localeFound = true
 
-      # try to find by locale
-      if !localeFound
-        for locale in locales
-          if locale.locale is localeToSet
-            localeToSet = locale.locale
-            localeFound = true
-
     # check if locale need to be changed
     return if localeToSet is @locale
 
@@ -136,8 +135,9 @@ class _i18nSingleton extends Spine.Module
     # set if not translated should be logged
     @_notTranslatedLog = @notTranslatedFeatureEnabled(@locale)
 
-    # set lang attribute of html tag
-    $('html').prop('lang', @locale.substr(0, 2) )
+    # set lang and dir attribute of html tag
+    $('html').prop('lang', localeToSet.substr(0, 2))
+    $('html').prop('dir', dirToSet)
 
     @mapString = {}
     App.Ajax.request(
diff --git a/app/models/translation.rb b/app/models/translation.rb
index 81744f445..9f536b32d 100644
--- a/app/models/translation.rb
+++ b/app/models/translation.rb
@@ -1,4 +1,5 @@
 # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+require 'csv'
 
 class Translation < ApplicationModel
   before_create :set_initial
@@ -212,7 +213,7 @@ translate strings in ruby context, e. g. for notifications
 
 =begin
 
-load locales from local
+load translations from local
 
 all:
 
@@ -282,6 +283,65 @@ all:
     true
   end
 
+=begin
+
+load translations from csv file
+
+all:
+
+  Translation.load_from_csv
+
+  or
+
+  Translation.load_from_csv(locale, file_location, file_charset) # e. g. 'en-us' or 'de-de' and /path/to/translation_list.csv
+
+  e. g.
+
+  Translation.load_from_csv('he-il', '/Users/me/Downloads/Hebrew_translation_list-1.csv', 'Windows-1255')
+
+Get source file at https://i18n.zammad.com/api/v1/translations_empty_translation_list
+
+=end
+
+  def self.load_from_csv(locale_name, location, charset = 'UTF8')
+    locale = Locale.find_by(locale: locale_name)
+    if !locale
+      raise "No such locale: #{locale_name}"
+    end
+
+    if !::File.exist?(location)
+      raise "No such file: #{location}"
+    end
+
+    content = ::File.open(location, "r:#{charset}").read
+    params = {
+      col_sep: ',',
+    }
+    rows = ::CSV.parse(content, params)
+    header = rows.shift
+
+    translation_raw = []
+    rows.each { |row|
+      raise "Can't import translation, source is missing" if row[0].blank?
+      if row[1].blank?
+        warn "Skipped #{row[0]}, because translation is blank"
+        next
+      end
+      raise "Can't import translation, format is missing" if row[2].blank?
+      raise "Can't import translation, format is invalid (#{row[2]})" if row[2] !~ /^(time|string)$/
+      item = {
+        'locale'         => locale.locale,
+        'source'         => row[0],
+        'target'         => row[1],
+        'target_initial' => '',
+        'format'         => row[2],
+      }
+      translation_raw.push item
+    }
+    to_database(locale.name, translation_raw)
+    true
+  end
+
   private_class_method def self.to_database(locale, data)
     translations = Translation.where(locale: locale).all
     ActiveRecord::Base.transaction do
diff --git a/db/migrate/20120101000001_create_base.rb b/db/migrate/20120101000001_create_base.rb
index bf8a7b719..6e4e773c1 100644
--- a/db/migrate/20120101000001_create_base.rb
+++ b/db/migrate/20120101000001_create_base.rb
@@ -209,6 +209,7 @@ class CreateBase < ActiveRecord::Migration
       t.string  :locale,              limit: 20,  null: false
       t.string  :alias,               limit: 20,  null: true
       t.string  :name,                limit: 255, null: false
+      t.string  :dir,                 limit: 9,   null: false, default: 'ltr'
       t.boolean :active,                          null: false, default: true
       t.timestamps limit: 3, null: false
     end
diff --git a/db/migrate/20170619000001_tree_select.rb b/db/migrate/20170619000001_tree_select.rb
index 6b75aa49d..69dddaad7 100644
--- a/db/migrate/20170619000001_tree_select.rb
+++ b/db/migrate/20170619000001_tree_select.rb
@@ -1,5 +1,9 @@
 class TreeSelect < ActiveRecord::Migration
   def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
     change_column :object_manager_attributes, :data_option, :text, limit: 800.kilobytes + 1, null: true
     change_column :object_manager_attributes, :data_option_new, :text, limit: 800.kilobytes + 1, null: true
   end
diff --git a/db/migrate/20170626000001_locale_add_direction.rb b/db/migrate/20170626000001_locale_add_direction.rb
new file mode 100644
index 000000000..66fd8583c
--- /dev/null
+++ b/db/migrate/20170626000001_locale_add_direction.rb
@@ -0,0 +1,9 @@
+class LocaleAddDirection < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    add_column :locales, :dir, :string, limit: 9, null: false, default: 'ltr'
+  end
+end

From 6a4e17a22447ba44af0ed20b59fd0294a44385ea Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 27 Jun 2017 08:07:43 +0200
Subject: [PATCH 077/234] Fixed issue #1208 - Too many emails about new client
 access if user agent is "".

---
 app/models/user_device.rb     | 30 ++++++++++++++++-------------
 test/unit/user_device_test.rb | 36 +++++++++++++++++++++++++++++++++++
 2 files changed, 53 insertions(+), 13 deletions(-)

diff --git a/app/models/user_device.rb b/app/models/user_device.rb
index 15d7b3698..444703d15 100644
--- a/app/models/user_device.rb
+++ b/app/models/user_device.rb
@@ -21,8 +21,9 @@ store new device for user if device not already known
 
   def self.add(user_agent, ip, user_id, fingerprint, type)
 
-    # since gem browser 2 is not handling nil for user_agent, set it to ''
-    user_agent ||= ''
+    if user_agent.blank?
+      user_agent = 'unknown'
+    end
 
     # get location info
     location_details = Service::GeoIp.location(ip)
@@ -60,23 +61,26 @@ store new device for user if device not already known
     end
 
     # get browser details
-    browser = Browser.new(user_agent, accept_language: 'en-us')
-    browser = {
-      plattform: browser.platform.to_s.camelize,
-      name: browser.name,
-      version: browser.version,
-      full_version: browser.full_version,
-    }
+    browser = {}
+    if user_agent != 'unknown'
+      browser = Browser.new(user_agent, accept_language: 'en-us')
+      browser = {
+        plattform: browser.platform.to_s.camelize,
+        name: browser.name,
+        version: browser.version,
+        full_version: browser.full_version,
+      }
+    end
 
     # generate device name
     if browser[:name] == 'Generic Browser'
       browser[:name] = user_agent
     end
     name = ''
-    if browser[:plattform] && browser[:plattform] != 'Other'
+    if browser[:plattform].present? && browser[:plattform] != 'Other'
       name = browser[:plattform]
     end
-    if browser[:name] && browser[:name] != 'Other'
+    if browser[:name].present? && browser[:name] != 'Other'
       if name.present?
         name += ', '
       end
@@ -84,7 +88,7 @@ store new device for user if device not already known
     end
 
     # if not identified, use user agent
-    if !name || name == '' || name == 'Other, Other' || name == 'Other'
+    if name.blank? || name == 'Other, Other' || name == 'Other'
       name = user_agent
       browser[:name] = user_agent
     end
@@ -103,7 +107,7 @@ store new device for user if device not already known
     end
 
     # create new device
-    user_device = create(
+    user_device = create!(
       user_id: user_id,
       name: name,
       os: browser[:plattform],
diff --git a/test/unit/user_device_test.rb b/test/unit/user_device_test.rb
index cd734e971..4d1ff1e52 100644
--- a/test/unit/user_device_test.rb
+++ b/test/unit/user_device_test.rb
@@ -204,6 +204,42 @@ class UserDeviceTest < ActiveSupport::TestCase
     )
     assert_equal(user_device2.id, user_device6.id)
 
+    # signin without ua from country A via basic auth -> new device #3
+    user_device7 = UserDevice.add(
+      '',
+      '91.115.248.231',
+      @agent.id,
+      nil,
+      'basic_auth',
+    )
+    assert_not_equal(user_device6.id, user_device7.id)
+
+    user_device8 = UserDevice.add(
+      '',
+      '91.115.248.231',
+      @agent.id,
+      nil,
+      'basic_auth',
+    )
+    assert_equal(user_device7.id, user_device8.id)
+
+    user_device9 = UserDevice.add(
+      nil,
+      '91.115.248.231',
+      @agent.id,
+      nil,
+      'basic_auth',
+    )
+    assert_equal(user_device8.id, user_device9.id)
+
+    user_device10 = UserDevice.add(
+      nil,
+      '176.198.137.254',
+      @agent.id,
+      nil,
+      'basic_auth',
+    )
+    assert_not_equal(user_device9.id, user_device10.id)
   end
 
   test 'ddd - api test' do

From b04f56faedf298fe5e4dbfbc2dbf74f64687acc0 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Mon, 12 Jun 2017 10:04:27 +0200
Subject: [PATCH 078/234] Working on issue #1179 - Added OpenLDAP Fusion
 Directory user filter for auto detection.

---
 lib/ldap/user.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/ldap/user.rb b/lib/ldap/user.rb
index ca000dbfc..681fe9028 100644
--- a/lib/ldap/user.rb
+++ b/lib/ldap/user.rb
@@ -162,7 +162,7 @@ class Ldap
     #
     # @return [String, nil] The active or found filter or nil if none could be found.
     def filter
-      @filter ||= lookup_filter(['(&(objectClass=user)(samaccountname=*)(!(samaccountname=*$)))', '(objectClass=user)', '(objectClass=posixaccount)'])
+      @filter ||= lookup_filter(['(&(objectClass=user)(samaccountname=*)(!(samaccountname=*$)))', '(objectClass=user)', '(objectClass=posixaccount)', '(objectClass=person)'])
     end
 
     # The active uid attribute of the instance. If none give on initialization an automatic lookup is performed.

From 98c43f9090e0fa76e4e7ded01ea3568fc1eadcbb Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 16 Jun 2017 10:09:42 +0200
Subject: [PATCH 079/234] Fixed issue #1179 - OpenLDAP group member lookup
 fails.

---
 lib/ldap/group.rb | 21 +++++++++++++++++----
 1 file changed, 17 insertions(+), 4 deletions(-)

diff --git a/lib/ldap/group.rb b/lib/ldap/group.rb
index bec592c70..ba60b8297 100644
--- a/lib/ldap/group.rb
+++ b/lib/ldap/group.rb
@@ -80,14 +80,14 @@ class Ldap
       filter ||= filter()
 
       result = {}
-      @ldap.search(filter, attributes: %w(dn member)) do |entry|
-
-        members = entry[:member]
-        next if members.blank?
+      @ldap.search(filter, attributes: %w(dn member memberuid)) do |entry|
 
         roles = mapping[entry.dn.downcase]
         next if roles.blank?
 
+        members = group_user_dns(entry)
+        next if members.blank?
+
         members.each do |user_dn|
           user_dn_key = user_dn.downcase
 
@@ -133,5 +133,18 @@ class Ldap
       @uid_attribute = config[:uid_attribute]
       @filter        = config[:filter]
     end
+
+    def group_user_dns(entry)
+      return entry[:member] if entry[:member].present?
+      return if entry[:memberuid].blank?
+
+      entry[:memberuid].collect do |uid|
+        dn = nil
+        @ldap.search("(uid=#{uid})", attributes: %w(dn)) do |user|
+          dn = user.dn
+        end
+        dn
+      end.compact
+    end
   end
 end

From 4ee181b5d6516590958ef7772adfabbe77810044 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 27 Jun 2017 11:30:27 +0200
Subject: [PATCH 080/234] Fixed issue #1211 - LDAP users that are lost don't
 get reflected into Zammad.

---
 .../app/controllers/_integration/ldap.coffee  |   6 +-
 .../integration/ldap_last_import.jst.eco      |   4 +-
 .../views/integration/ldap_summary.jst.eco    |   4 +-
 lib/import/base_resource.rb                   |  16 +-
 lib/import/ldap/user.rb                       |  36 +-
 lib/import/ldap/user_factory.rb               |  60 ++-
 lib/import/model_resource.rb                  |  12 +-
 lib/import/statistical_factory.rb             |  11 +-
 spec/lib/import/ldap/user_factory_spec.rb     | 381 ++++++++++++++++--
 spec/lib/import/statistical_factory_spec.rb   | 110 ++---
 10 files changed, 528 insertions(+), 112 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_integration/ldap.coffee b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
index dc0bbbdef..282d2785c 100644
--- a/app/assets/javascripts/app/controllers/_integration/ldap.coffee
+++ b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
@@ -124,7 +124,7 @@ class Form extends App.Controller
     if _.isEmpty(job)
       @lastImport.html('')
       return
-    countDone = job.result.created + job.result.updated + job.result.unchanged + job.result.skipped + job.result.failed
+    countDone = job.result.created + job.result.updated + job.result.unchanged + job.result.skipped + job.result.failed + job.result.deactivated
     if !job.result.roles
       job.result.roles = {}
     for role_id, statistic of job.result.role_ids
@@ -545,6 +545,8 @@ class ConnectionWizard extends App.WizardModal
             total += job.result.unchanged
           if job.result.updated
             total += job.result.updated
+          if job.result.deactivated
+            total += job.result.deactivated
           @$('.js-progress progress').attr('value', total)
           @$('.js-progress progress').attr('max', job.result.sum)
         if job.finished_at
@@ -566,7 +568,7 @@ class ConnectionWizard extends App.WizardModal
     for role_id, statistic of job.result.role_ids
       role = App.Role.find(role_id)
       job.result.roles[role.displayName()] = statistic
-    countDone = job.result.created + job.result.updated + job.result.unchanged + job.result.skipped
+    countDone = job.result.created + job.result.updated + job.result.unchanged + job.result.skipped + job.result.deactivated
     @showSlide('js-try')
     el = $(App.view('integration/ldap_summary')(job: job, countDone: countDone))
     @el.find('.js-summary').html(el)
diff --git a/app/assets/javascripts/app/views/integration/ldap_last_import.jst.eco b/app/assets/javascripts/app/views/integration/ldap_last_import.jst.eco
index 2fb84f854..75c44a713 100644
--- a/app/assets/javascripts/app/views/integration/ldap_last_import.jst.eco
+++ b/app/assets/javascripts/app/views/integration/ldap_last_import.jst.eco
@@ -33,13 +33,13 @@
       <ul>
         <li><%- @T('%s user to %s user', 'LDAP', 'Zammad') %> (<%= @countDone %>/<%= @job.result.sum %>):
           <ul>
-            <li><%- @T('Users') %>: <%= @job.result.created %> <%- @T('created') %>, <%= @job.result.updated %> <%- @T('updated') %>, <%= @job.result.unchanged %> <%- @T('untouched') %>, <%= @job.result.skipped %> <%- @T('skipped') %>, <%= @job.result.failed %> <%- @T('failed') %>
+            <li><%- @T('Users') %>: <%= @job.result.created %> <%- @T('created') %>, <%= @job.result.updated %> <%- @T('updated') %>, <%= @job.result.unchanged %> <%- @T('untouched') %>, <%= @job.result.skipped %> <%- @T('skipped') %>, <%= @job.result.failed %> <%- @T('failed') %>, <%= @job.result.deactivated %> <%- @T('deactivated') %>
           </ul>
         <% if !_.isEmpty(@job.result.roles): %>
           <li><%- @T('%s groups to %s roles assignments', 'LDAP', 'Zammad') %>:
             <ul>
               <% for role, result of @job.result.roles: %>
-                <li> <%- @T(role) %>: <%= result.created %> <%- @T('created') %>, <%= result.updated %> <%- @T('updated') %>, <%= result.unchanged %> <%- @T('untouched') %>, <%= result.failed %> <%- @T('failed') %>
+                <li> <%- @T(role) %>: <%= result.created %> <%- @T('created') %>, <%= result.updated %> <%- @T('updated') %>, <%= result.unchanged %> <%- @T('untouched') %>, <%= result.failed %> <%- @T('failed') %>, <%= result.deactivated %> <%- @T('deactivated') %>
               <% end %>
             </ul>
         <% end %>
diff --git a/app/assets/javascripts/app/views/integration/ldap_summary.jst.eco b/app/assets/javascripts/app/views/integration/ldap_summary.jst.eco
index 2cac7c834..2b79071c1 100644
--- a/app/assets/javascripts/app/views/integration/ldap_summary.jst.eco
+++ b/app/assets/javascripts/app/views/integration/ldap_summary.jst.eco
@@ -1,14 +1,14 @@
 <ul>
   <li><%- @T('%s user to %s user', 'LDAP', 'Zammad') %> (<%= @countDone %>):
     <ul>
-      <li><%- @T('Users') %>: <%= @job.result.created %> <%- @T('created') %>, <%= @job.result.updated %> <%- @T('updated') %>, <%= @job.result.unchanged %> <%- @T('untouched') %>, <%= @job.result.skipped %> <%- @T('skipped') %>, <%= @job.result.failed %> <%- @T('failed') %>
+      <li><%- @T('Users') %>: <%= @job.result.created %> <%- @T('created') %>, <%= @job.result.updated %> <%- @T('updated') %>, <%= @job.result.unchanged %> <%- @T('untouched') %>, <%= @job.result.skipped %> <%- @T('skipped') %>, <%= @job.result.failed %> <%- @T('failed') %>, <%= @job.result.deactivated %> <%- @T('deactivated') %>
     </ul>
   </li>
   <% if !_.isEmpty(@job.result.roles): %>
     <li><%- @T('%s groups to %s roles assignments', 'LDAP', 'Zammad') %>:
       <ul>
         <% for role, result of @job.result.roles: %>
-          <li><%- @T(role) %>: <%= result.created %> <%- @T('created') %>, <%= result.updated %> <%- @T('updated') %>, <%= result.unchanged %> <%- @T('untouched') %>, <%= result.failed %> <%- @T('failed') %>
+          <li><%- @T(role) %>: <%= result.created %> <%- @T('created') %>, <%= result.updated %> <%- @T('updated') %>, <%= result.unchanged %> <%- @T('untouched') %>, <%= result.failed %> <%- @T('failed') %>, <%= result.deactivated %> <%- @T('deactivated') %>
         <% end %>
       </ul>
     </li>
diff --git a/lib/import/base_resource.rb b/lib/import/base_resource.rb
index 7b70d305a..935951f77 100644
--- a/lib/import/base_resource.rb
+++ b/lib/import/base_resource.rb
@@ -16,7 +16,7 @@ module Import
     end
 
     def source
-      import_class_namespace
+      self.class.source
     end
 
     def remote_id(resource, *_args)
@@ -57,6 +57,14 @@ module Import
       changes
     end
 
+    def self.source
+      import_class_namespace
+    end
+
+    def self.import_class_namespace
+      @import_class_namespace ||= name.to_s.sub('Import::', '')
+    end
+
     private
 
     def initialize_associations_states
@@ -214,11 +222,7 @@ module Import
     end
 
     def mapping_config(*_args)
-      import_class_namespace.gsub('::', '_').underscore + '_mapping'
-    end
-
-    def import_class_namespace
-      self.class.name.to_s.sub('Import::', '')
+      self.class.import_class_namespace.gsub('::', '_').underscore + '_mapping'
     end
 
     def handle_args(_resource, *args)
diff --git a/lib/import/ldap/user.rb b/lib/import/ldap/user.rb
index a70f85c50..a474be240 100644
--- a/lib/import/ldap/user.rb
+++ b/lib/import/ldap/user.rb
@@ -6,6 +6,35 @@ module Import
         @remote_id
       end
 
+      def self.lost_ids(found_remote_ids)
+        ExternalSync.joins('INNER JOIN users ON (users.id = external_syncs.o_id)')
+                    .where(
+                      source: source,
+                      object: import_class.name,
+                      users:  {
+                        active: true
+                      }
+                    )
+                    .pluck(:source_id, :o_id)
+                    .to_h
+                    .except(*found_remote_ids)
+                    .values
+      end
+
+      def self.deactivate_lost(lost_ids)
+        # we need to update in slices since some DBs
+        # have a limit for IN length
+        lost_ids.each_slice(5000) do |slice|
+
+          # we need to instanciate every entry and set
+          # the active state this way to send notifications
+          # to the client
+          ::User.where(id: slice).each do |user|
+            user.update_attribute(:active, false)
+          end
+        end
+      end
+
       private
 
       def import(resource, *args)
@@ -58,7 +87,7 @@ module Import
         return true if resource[:login].blank?
 
         # skip resource if only ignored attributes are set
-        ignored_attributes = %i(login dn created_by_id updated_by_id)
+        ignored_attributes = %i(login dn created_by_id updated_by_id active)
         !resource.except(*ignored_attributes).values.any?(&:present?)
       end
 
@@ -181,6 +210,11 @@ module Import
           mapped[attribute] = mapped[attribute].downcase
         end
 
+        # we have to add the active state manually
+        # because otherwise disabled instances won't get
+        # re-activated if they should get synced again
+        mapped[:active] = true
+
         mapped
       end
 
diff --git a/lib/import/ldap/user_factory.rb b/lib/import/ldap/user_factory.rb
index 8b6c80aba..49a4b3c02 100644
--- a/lib/import/ldap/user_factory.rb
+++ b/lib/import/ldap/user_factory.rb
@@ -33,10 +33,13 @@ module Import
         relevant_attributes = config[:user_attributes].keys
         relevant_attributes.push('dn')
 
+        @found_remote_ids = []
         @ldap.search(config[:user_filter], attributes: relevant_attributes) do |entry|
           backend_instance = create_instance(entry, config, user_roles, signup_role_ids, kargs)
           post_import_hook(entry, backend_instance, config, user_roles, signup_role_ids, kargs)
 
+          track_found_remote_ids(backend_instance)
+
           next if import_job.blank?
           import_job_count += 1
           next if import_job_count < 100
@@ -47,6 +50,7 @@ module Import
           import_job_count = 0
         end
 
+        handle_lost
       end
 
       def self.pre_import_hook(_records, *_args)
@@ -77,18 +81,25 @@ module Import
 
         action = backend_instance.action
 
+        add_resource_role_ids_to_statistics(resource.role_ids, action)
+
+        action
+      end
+
+      def self.add_resource_role_ids_to_statistics(role_ids, action)
+        return if role_ids.blank?
+
         known_actions = {
-          created:   0,
-          updated:   0,
-          unchanged: 0,
-          failed:    0,
+          created:     0,
+          updated:     0,
+          unchanged:   0,
+          failed:      0,
+          deactivated: 0,
         }
 
-        if !@statistics[:role_ids]
-          @statistics[:role_ids] = {}
-        end
+        @statistics[:role_ids] ||= {}
 
-        resource.role_ids.each do |role_id|
+        role_ids.each do |role_id|
 
           next if !known_actions.key?(action)
 
@@ -99,8 +110,6 @@ module Import
 
           @statistics[:role_ids][role_id][action] += 1
         end
-
-        action
       end
 
       def self.user_roles(ldap:, config:)
@@ -111,6 +120,37 @@ module Import
         ldap_group = ::Ldap::Group.new(group_config, ldap: ldap)
         ldap_group.user_roles(config[:group_role_map])
       end
+
+      def self.track_found_remote_ids(backend_instance)
+        @deactivation_actions ||= %i(skipped failed)
+        return if @deactivation_actions.include?(backend_instance.action)
+
+        @found_remote_ids.push(backend_instance.remote_id(nil))
+      end
+
+      def self.handle_lost
+        backend_class = backend_class(nil)
+        lost_ids      = backend_class.lost_ids(@found_remote_ids)
+
+        # track disabled count and substract it from
+        # skipped where they are logged till now
+        @statistics[:deactivated] = lost_ids.size
+        @statistics[:skipped]    -= lost_ids.size
+
+        # loop over every lost user ID and add the
+        # deactivated count to the statistics
+        lost_ids.each do |user_id|
+          role_ids = ::User.joins(:roles)
+                           .where(id: user_id)
+                           .pluck(:'roles_users.role_id')
+
+          add_resource_role_ids_to_statistics(role_ids, :deactivated)
+        end
+
+        # deactivate entries only on live syncs
+        return if @dry_run
+        backend_class.deactivate_lost(lost_ids)
+      end
     end
   end
 end
diff --git a/lib/import/model_resource.rb b/lib/import/model_resource.rb
index 3313d2535..0f35aad00 100644
--- a/lib/import/model_resource.rb
+++ b/lib/import/model_resource.rb
@@ -2,11 +2,19 @@ module Import
   class ModelResource < Import::BaseResource
 
     def import_class
-      model_name.constantize
+      self.class.import_class
     end
 
     def model_name
-      @model_name ||= self.class.name.split('::').last
+      self.class.model_name
+    end
+
+    def self.import_class
+      model_name.constantize
+    end
+
+    def self.model_name
+      @model_name ||= name.split('::').last
     end
 
     private
diff --git a/lib/import/statistical_factory.rb b/lib/import/statistical_factory.rb
index 1b882d87c..695c78d4e 100644
--- a/lib/import/statistical_factory.rb
+++ b/lib/import/statistical_factory.rb
@@ -13,11 +13,12 @@ module Import
 
     def reset_statistics
       @statistics = {
-        skipped:   0,
-        created:   0,
-        updated:   0,
-        unchanged: 0,
-        failed:    0,
+        skipped:     0,
+        created:     0,
+        updated:     0,
+        unchanged:   0,
+        failed:      0,
+        deactivated: 0,
       }
     end
 
diff --git a/spec/lib/import/ldap/user_factory_spec.rb b/spec/lib/import/ldap/user_factory_spec.rb
index 05c34b0c0..d0ea4b2f3 100644
--- a/spec/lib/import/ldap/user_factory_spec.rb
+++ b/spec/lib/import/ldap/user_factory_spec.rb
@@ -49,22 +49,25 @@ RSpec.describe Import::Ldap::UserFactory do
       }.by(1)
     end
 
-    it 'supports dry run' do
+    it 'deactivates lost users' do
 
       config = {
         user_filter:     '(objectClass=user)',
         group_filter:    '(objectClass=group)',
         user_uid:        'uid',
         user_attributes: {
-          'uid'   => 'login',
+          'uid' => 'login',
           'email' => 'email',
         }
       }
 
-      mocked_entry = build(:ldap_entry)
+      persistent_entry          = build(:ldap_entry)
+      persistent_entry['uid']   = ['exampleuid']
+      persistent_entry['email'] = ['example@example.com']
 
-      mocked_entry['uid']   = ['exampleuid']
-      mocked_entry['email'] = ['example@example.com']
+      lost_entry          = build(:ldap_entry)
+      lost_entry['uid']   = ['exampleuid_lost']
+      lost_entry['email'] = ['lost@example.com']
 
       mocked_ldap = double(
         host:    'ldap.example.com',
@@ -73,22 +76,266 @@ RSpec.describe Import::Ldap::UserFactory do
         base_dn: 'dc=example,dc=com'
       )
 
+      # group user role mapping
+      expect(mocked_ldap).to receive(:search)
+      # user counting
+      expect(mocked_ldap).to receive(:count).and_return(2)
+      # user search
+      expect(mocked_ldap).to receive(:search).and_yield(persistent_entry).and_yield(lost_entry)
+
+      described_class.import(
+        config: config,
+        ldap:   mocked_ldap,
+      )
+
       # group user role mapping
       expect(mocked_ldap).to receive(:search)
       # user counting
       expect(mocked_ldap).to receive(:count).and_return(1)
       # user search
-      expect(mocked_ldap).to receive(:search).and_yield(mocked_entry)
+      expect(mocked_ldap).to receive(:search).and_yield(persistent_entry)
 
       expect do
+        described_class.import(
+          config: config,
+          ldap:   mocked_ldap,
+        )
+      end.to change {
+        User.find_by(email: 'lost@example.com').active
+      }
+    end
+
+    it 're-activates previously lost users' do
+
+      config = {
+        user_filter:     '(objectClass=user)',
+        group_filter:    '(objectClass=group)',
+        user_uid:        'uid',
+        user_attributes: {
+          'uid' => 'login',
+          'email' => 'email',
+        }
+      }
+
+      persistent_entry          = build(:ldap_entry)
+      persistent_entry['uid']   = ['exampleuid']
+      persistent_entry['email'] = ['example@example.com']
+
+      lost_entry          = build(:ldap_entry)
+      lost_entry['uid']   = ['exampleuid_lost']
+      lost_entry['email'] = ['lost@example.com']
+
+      mocked_ldap = double(
+        host:    'ldap.example.com',
+        port:    636,
+        ssl:     true,
+        base_dn: 'dc=example,dc=com'
+      )
+
+      # group user role mapping
+      expect(mocked_ldap).to receive(:search)
+      # user counting
+      expect(mocked_ldap).to receive(:count).and_return(2)
+      # user search
+      expect(mocked_ldap).to receive(:search).and_yield(persistent_entry).and_yield(lost_entry)
+
+      described_class.import(
+        config: config,
+        ldap:   mocked_ldap,
+      )
+
+      # group user role mapping
+      expect(mocked_ldap).to receive(:search)
+      # user counting
+      expect(mocked_ldap).to receive(:count).and_return(1)
+      # user search
+      expect(mocked_ldap).to receive(:search).and_yield(persistent_entry)
+
+      described_class.import(
+        config: config,
+        ldap:   mocked_ldap,
+      )
+
+      # group user role mapping
+      expect(mocked_ldap).to receive(:search)
+      # user counting
+      expect(mocked_ldap).to receive(:count).and_return(2)
+      # user search
+      expect(mocked_ldap).to receive(:search).and_yield(persistent_entry).and_yield(lost_entry)
+
+      expect do
+        described_class.import(
+          config: config,
+          ldap:   mocked_ldap,
+        )
+      end.to change {
+        User.find_by(email: 'lost@example.com').active
+      }
+    end
+
+    it 'deactivates skipped users' do
+
+      config = {
+        user_filter:     '(objectClass=user)',
+        group_filter:    '(objectClass=group)',
+        user_uid:        'uid',
+        user_attributes: {
+          'uid' => 'login',
+          'email' => 'email',
+        },
+      }
+
+      lost_entry          = build(:ldap_entry)
+      lost_entry['uid']   = ['exampleuid']
+      lost_entry['email'] = ['example@example.com']
+
+      mocked_ldap = double(
+        host:    'ldap.example.com',
+        port:    636,
+        ssl:     true,
+        base_dn: 'dc=example,dc=com'
+      )
+
+      # group user role mapping
+      expect(mocked_ldap).to receive(:search)
+      # user counting
+      expect(mocked_ldap).to receive(:count).and_return(2)
+      # user search
+      expect(mocked_ldap).to receive(:search).and_yield(lost_entry)
+
+      described_class.import(
+        config: config,
+        ldap:   mocked_ldap,
+      )
+
+      # activate skipping
+      config[:unassigned_users] = 'skip_sync'
+      config[:group_role_map]   = {
+        'dummy' => %w(1 2),
+      }
+
+      # group user role mapping
+      mocked_entry           = build(:ldap_entry)
+      mocked_entry['dn']     = 'dummy'
+      mocked_entry['member'] = ['dummy']
+      expect(mocked_ldap).to receive(:search).and_yield(mocked_entry)
+
+      # user counting
+      expect(mocked_ldap).to receive(:count).and_return(1)
+      # user search
+      expect(mocked_ldap).to receive(:search).and_yield(lost_entry)
+
+      expect do
+        described_class.import(
+          config: config,
+          ldap:   mocked_ldap,
+        )
+      end.to change {
+        User.find_by(email: 'example@example.com').active
+      }
+    end
+
+    context 'dry run' do
+
+      it "doesn't sync users" do
+
+        config = {
+          user_filter:     '(objectClass=user)',
+          group_filter:    '(objectClass=group)',
+          user_uid:        'uid',
+          user_attributes: {
+            'uid'   => 'login',
+            'email' => 'email',
+          }
+        }
+
+        mocked_entry = build(:ldap_entry)
+
+        mocked_entry['uid']   = ['exampleuid']
+        mocked_entry['email'] = ['example@example.com']
+
+        mocked_ldap = double(
+          host:    'ldap.example.com',
+          port:    636,
+          ssl:     true,
+          base_dn: 'dc=example,dc=com'
+        )
+
+        # group user role mapping
+        expect(mocked_ldap).to receive(:search)
+        # user counting
+        expect(mocked_ldap).to receive(:count).and_return(1)
+        # user search
+        expect(mocked_ldap).to receive(:search).and_yield(mocked_entry)
+
+        expect do
+          described_class.import(
+            config:  config,
+            ldap:    mocked_ldap,
+            dry_run: true
+          )
+        end.not_to change {
+          User.count
+        }
+      end
+
+      it "doesn't deactivates lost users" do
+
+        config = {
+          user_filter:     '(objectClass=user)',
+          group_filter:    '(objectClass=group)',
+          user_uid:        'uid',
+          user_attributes: {
+            'uid' => 'login',
+            'email' => 'email',
+          }
+        }
+
+        persistent_entry          = build(:ldap_entry)
+        persistent_entry['uid']   = ['exampleuid']
+        persistent_entry['email'] = ['example@example.com']
+
+        lost_entry          = build(:ldap_entry)
+        lost_entry['uid']   = ['exampleuid']
+        lost_entry['email'] = ['example@example.com']
+
+        mocked_ldap = double(
+          host:    'ldap.example.com',
+          port:    636,
+          ssl:     true,
+          base_dn: 'dc=example,dc=com'
+        )
+
+        # group user role mapping
+        expect(mocked_ldap).to receive(:search)
+        # user counting
+        expect(mocked_ldap).to receive(:count).and_return(2)
+        # user search
+        expect(mocked_ldap).to receive(:search).and_yield(persistent_entry).and_yield(lost_entry)
+
         described_class.import(
           config:  config,
           ldap:    mocked_ldap,
           dry_run: true
         )
-      end.not_to change {
-        User.count
-      }
+
+        # group user role mapping
+        expect(mocked_ldap).to receive(:search)
+        # user counting
+        expect(mocked_ldap).to receive(:count).and_return(1)
+        # user search
+        expect(mocked_ldap).to receive(:search).and_yield(persistent_entry)
+
+        expect do
+          described_class.import(
+            config:  config,
+            ldap:    mocked_ldap,
+            dry_run: true
+          )
+        end.not_to change {
+          User.count
+        }
+      end
     end
   end
 
@@ -115,23 +362,91 @@ RSpec.describe Import::Ldap::UserFactory do
       expected = {
         role_ids: {
           1 => {
-            created:   1,
-            updated:   0,
-            unchanged: 0,
-            failed:    0
+            created:     1,
+            updated:     0,
+            unchanged:   0,
+            failed:      0,
+            deactivated: 0,
           },
           2 => {
-            created:   1,
-            updated:   0,
-            unchanged: 0,
-            failed:    0
+            created:     1,
+            updated:     0,
+            unchanged:   0,
+            failed:      0,
+            deactivated: 0,
           },
         },
-        skipped:   0,
-        created:   1,
-        updated:   0,
-        unchanged: 0,
-        failed:    0,
+        skipped:     0,
+        created:     1,
+        updated:     0,
+        unchanged:   0,
+        failed:      0,
+        deactivated: 0,
+      }
+
+      expect(described_class.statistics).to include(expected)
+    end
+
+    it 'adds deactivated users' do
+      config = {
+        user_filter:     '(objectClass=user)',
+        group_filter:    '(objectClass=group)',
+        user_uid:        'uid',
+        user_attributes: {
+          'uid' => 'login',
+          'email' => 'email',
+        }
+      }
+
+      persistent_entry          = build(:ldap_entry)
+      persistent_entry['uid']   = ['exampleuid']
+      persistent_entry['email'] = ['example@example.com']
+
+      lost_entry          = build(:ldap_entry)
+      lost_entry['uid']   = ['exampleuid_lost']
+      lost_entry['email'] = ['lost@example.com']
+
+      mocked_ldap = double(
+        host:    'ldap.example.com',
+        port:    636,
+        ssl:     true,
+        base_dn: 'dc=example,dc=com'
+      )
+
+      # group user role mapping
+      expect(mocked_ldap).to receive(:search)
+      # user counting
+      allow(mocked_ldap).to receive(:count).and_return(2)
+      # user search
+      expect(mocked_ldap).to receive(:search).and_yield(persistent_entry).and_yield(lost_entry)
+
+      described_class.import(
+        config: config,
+        ldap:   mocked_ldap,
+      )
+
+      # simulate new import
+      described_class.reset_statistics
+
+      # group user role mapping
+      expect(mocked_ldap).to receive(:search)
+      # user counting
+      allow(mocked_ldap).to receive(:count).and_return(1)
+      # user search
+      expect(mocked_ldap).to receive(:search).and_yield(persistent_entry)
+
+      described_class.import(
+        config: config,
+        ldap:   mocked_ldap,
+      )
+
+      expected = {
+        skipped:     0,
+        created:     0,
+        updated:     0,
+        unchanged:   1,
+        failed:      0,
+        deactivated: 1,
       }
 
       expect(described_class.statistics).to include(expected)
@@ -150,11 +465,12 @@ RSpec.describe Import::Ldap::UserFactory do
       described_class.add_to_statistics(mocked_backend_instance)
 
       expected = {
-        skipped:   1,
-        created:   0,
-        updated:   0,
-        unchanged: 0,
-        failed:    0,
+        skipped:     1,
+        created:     0,
+        updated:     0,
+        unchanged:   0,
+        failed:      0,
+        deactivated: 0,
       }
 
       expect(described_class.statistics).to include(expected)
@@ -175,11 +491,12 @@ RSpec.describe Import::Ldap::UserFactory do
       described_class.add_to_statistics(mocked_backend_instance)
 
       expected = {
-        skipped:   1,
-        created:   0,
-        updated:   0,
-        unchanged: 0,
-        failed:    0,
+        skipped:     1,
+        created:     0,
+        updated:     0,
+        unchanged:   0,
+        failed:      0,
+        deactivated: 0,
       }
 
       expect(described_class.statistics).to include(expected)
diff --git a/spec/lib/import/statistical_factory_spec.rb b/spec/lib/import/statistical_factory_spec.rb
index 02bc905a9..728c28527 100644
--- a/spec/lib/import/statistical_factory_spec.rb
+++ b/spec/lib/import/statistical_factory_spec.rb
@@ -45,11 +45,12 @@ RSpec.describe Import::StatisticalFactory do
         Import::Test::GroupFactory.import([attributes])
 
         statistics = {
-          created:   1,
-          updated:   0,
-          unchanged: 0,
-          skipped:   0,
-          failed:    0,
+          created:     1,
+          updated:     0,
+          unchanged:   0,
+          skipped:     0,
+          failed:      0,
+          deactivated: 0,
         }
         expect(Import::Test::GroupFactory.statistics).to eq(statistics)
       end
@@ -67,11 +68,12 @@ RSpec.describe Import::StatisticalFactory do
           Import::Test::GroupFactory.import([attributes])
 
           statistics = {
-            created:   0,
-            updated:   1,
-            unchanged: 0,
-            skipped:   0,
-            failed:    0,
+            created:     0,
+            updated:     1,
+            unchanged:   0,
+            skipped:     0,
+            failed:      0,
+            deactivated: 0,
           }
           expect(Import::Test::GroupFactory.statistics).to eq(statistics)
         end
@@ -90,11 +92,12 @@ RSpec.describe Import::StatisticalFactory do
           Import::Test::GroupFactory.import([attributes])
 
           statistics = {
-            created:   0,
-            updated:   1,
-            unchanged: 0,
-            skipped:   0,
-            failed:    0,
+            created:     0,
+            updated:     1,
+            unchanged:   0,
+            skipped:     0,
+            failed:      0,
+            deactivated: 0,
           }
           expect(Import::Test::GroupFactory.statistics).to eq(statistics)
         end
@@ -113,11 +116,12 @@ RSpec.describe Import::StatisticalFactory do
           Import::Test::GroupFactory.import([attributes])
 
           statistics = {
-            created:   0,
-            updated:   1,
-            unchanged: 0,
-            skipped:   0,
-            failed:    0,
+            created:     0,
+            updated:     1,
+            unchanged:   0,
+            skipped:     0,
+            failed:      0,
+            deactivated: 0,
           }
           expect(Import::Test::GroupFactory.statistics).to eq(statistics)
         end
@@ -134,11 +138,12 @@ RSpec.describe Import::StatisticalFactory do
         Import::Test::GroupFactory.import([attributes])
 
         statistics = {
-          created:   0,
-          updated:   0,
-          unchanged: 1,
-          skipped:   0,
-          failed:    0,
+          created:     0,
+          updated:     0,
+          unchanged:   1,
+          skipped:     0,
+          failed:      0,
+          deactivated: 0,
         }
         expect(Import::Test::GroupFactory.statistics).to eq(statistics)
       end
@@ -151,11 +156,12 @@ RSpec.describe Import::StatisticalFactory do
         Import::Test::GroupFactory.import([attributes], dry_run: true)
 
         statistics = {
-          created:   1,
-          updated:   0,
-          unchanged: 0,
-          skipped:   0,
-          failed:    0,
+          created:     1,
+          updated:     0,
+          unchanged:   0,
+          skipped:     0,
+          failed:      0,
+          deactivated: 0,
         }
         expect(Import::Test::GroupFactory.statistics).to eq(statistics)
       end
@@ -181,11 +187,12 @@ RSpec.describe Import::StatisticalFactory do
           Import::Test::GroupFactory.import([update_attributes], dry_run: true)
 
           statistics = {
-            created:   0,
-            updated:   1,
-            unchanged: 0,
-            skipped:   0,
-            failed:    0,
+            created:     0,
+            updated:     1,
+            unchanged:   0,
+            skipped:     0,
+            failed:      0,
+            deactivated: 0,
           }
           expect(Import::Test::GroupFactory.statistics).to eq(statistics)
         end
@@ -199,11 +206,12 @@ RSpec.describe Import::StatisticalFactory do
           Import::Test::GroupFactory.import([update_attributes], dry_run: true)
 
           statistics = {
-            created:   0,
-            updated:   1,
-            unchanged: 0,
-            skipped:   0,
-            failed:    0,
+            created:     0,
+            updated:     1,
+            unchanged:   0,
+            skipped:     0,
+            failed:      0,
+            deactivated: 0,
           }
           expect(Import::Test::GroupFactory.statistics).to eq(statistics)
         end
@@ -217,11 +225,12 @@ RSpec.describe Import::StatisticalFactory do
           Import::Test::GroupFactory.import([update_attributes], dry_run: true)
 
           statistics = {
-            created:   0,
-            updated:   1,
-            unchanged: 0,
-            skipped:   0,
-            failed:    0,
+            created:     0,
+            updated:     1,
+            unchanged:   0,
+            skipped:     0,
+            failed:      0,
+            deactivated: 0,
           }
           expect(Import::Test::GroupFactory.statistics).to eq(statistics)
         end
@@ -241,11 +250,12 @@ RSpec.describe Import::StatisticalFactory do
         Import::Test::GroupFactory.import([local_group.attributes], dry_run: true)
 
         statistics = {
-          created:   0,
-          updated:   0,
-          unchanged: 1,
-          skipped:   0,
-          failed:    0,
+          created:     0,
+          updated:     0,
+          unchanged:   1,
+          skipped:     0,
+          failed:      0,
+          deactivated: 0,
         }
         expect(Import::Test::GroupFactory.statistics).to eq(statistics)
       end

From 7ab4e7714b264e2b6df27350c9d616bc588c72fc Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 27 Jun 2017 15:44:45 +0200
Subject: [PATCH 081/234] Fixed RSpec test behaviour to delte cache after each
 test to ensure clean base instead of once before all.

---
 spec/support/cache.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/spec/support/cache.rb b/spec/support/cache.rb
index 4a6b30119..ff2569724 100644
--- a/spec/support/cache.rb
+++ b/spec/support/cache.rb
@@ -1,5 +1,5 @@
 RSpec.configure do |config|
-  config.before(:all) do
+  config.before(:each) do
     # clear the cache otherwise it won't
     # be able to recognize the rollbacks
     # done by RSpec

From 3c50f366f71069905306d1997832ac4e1b3b2be6 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 27 Jun 2017 15:46:41 +0200
Subject: [PATCH 082/234] Working on issue #1211 - Improved output LDAP sync
 statistics for deactivated and skipped entries.

---
 .../app/controllers/_integration/ldap.coffee  |  6 ++--
 lib/import/ldap/user.rb                       |  3 +-
 lib/import/ldap/user_factory.rb               | 28 +++++++++++++------
 3 files changed, 22 insertions(+), 15 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_integration/ldap.coffee b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
index 282d2785c..dc0bbbdef 100644
--- a/app/assets/javascripts/app/controllers/_integration/ldap.coffee
+++ b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
@@ -124,7 +124,7 @@ class Form extends App.Controller
     if _.isEmpty(job)
       @lastImport.html('')
       return
-    countDone = job.result.created + job.result.updated + job.result.unchanged + job.result.skipped + job.result.failed + job.result.deactivated
+    countDone = job.result.created + job.result.updated + job.result.unchanged + job.result.skipped + job.result.failed
     if !job.result.roles
       job.result.roles = {}
     for role_id, statistic of job.result.role_ids
@@ -545,8 +545,6 @@ class ConnectionWizard extends App.WizardModal
             total += job.result.unchanged
           if job.result.updated
             total += job.result.updated
-          if job.result.deactivated
-            total += job.result.deactivated
           @$('.js-progress progress').attr('value', total)
           @$('.js-progress progress').attr('max', job.result.sum)
         if job.finished_at
@@ -568,7 +566,7 @@ class ConnectionWizard extends App.WizardModal
     for role_id, statistic of job.result.role_ids
       role = App.Role.find(role_id)
       job.result.roles[role.displayName()] = statistic
-    countDone = job.result.created + job.result.updated + job.result.unchanged + job.result.skipped + job.result.deactivated
+    countDone = job.result.created + job.result.updated + job.result.unchanged + job.result.skipped
     @showSlide('js-try')
     el = $(App.view('integration/ldap_summary')(job: job, countDone: countDone))
     @el.find('.js-summary').html(el)
diff --git a/lib/import/ldap/user.rb b/lib/import/ldap/user.rb
index a474be240..19eaba32f 100644
--- a/lib/import/ldap/user.rb
+++ b/lib/import/ldap/user.rb
@@ -6,7 +6,7 @@ module Import
         @remote_id
       end
 
-      def self.lost_ids(found_remote_ids)
+      def self.lost_map(found_remote_ids)
         ExternalSync.joins('INNER JOIN users ON (users.id = external_syncs.o_id)')
                     .where(
                       source: source,
@@ -18,7 +18,6 @@ module Import
                     .pluck(:source_id, :o_id)
                     .to_h
                     .except(*found_remote_ids)
-                    .values
       end
 
       def self.deactivate_lost(lost_ids)
diff --git a/lib/import/ldap/user_factory.rb b/lib/import/ldap/user_factory.rb
index 49a4b3c02..3ed6f40ee 100644
--- a/lib/import/ldap/user_factory.rb
+++ b/lib/import/ldap/user_factory.rb
@@ -33,7 +33,8 @@ module Import
         relevant_attributes = config[:user_attributes].keys
         relevant_attributes.push('dn')
 
-        @found_remote_ids = []
+        @found_lost_remote_ids = []
+        @found_remote_ids      = []
         @ldap.search(config[:user_filter], attributes: relevant_attributes) do |entry|
           backend_instance = create_instance(entry, config, user_roles, signup_role_ids, kargs)
           post_import_hook(entry, backend_instance, config, user_roles, signup_role_ids, kargs)
@@ -122,23 +123,32 @@ module Import
       end
 
       def self.track_found_remote_ids(backend_instance)
+        remote_id = backend_instance.remote_id(nil)
         @deactivation_actions ||= %i(skipped failed)
-        return if @deactivation_actions.include?(backend_instance.action)
-
-        @found_remote_ids.push(backend_instance.remote_id(nil))
+        if @deactivation_actions.include?(backend_instance.action)
+          @found_lost_remote_ids.push(remote_id)
+        else
+          @found_remote_ids.push(remote_id)
+        end
       end
 
       def self.handle_lost
         backend_class = backend_class(nil)
-        lost_ids      = backend_class.lost_ids(@found_remote_ids)
+        lost_map      = backend_class.lost_map(@found_remote_ids)
 
-        # track disabled count and substract it from
-        # skipped where they are logged till now
-        @statistics[:deactivated] = lost_ids.size
-        @statistics[:skipped]    -= lost_ids.size
+        # disabled count is tracked as a separate number
+        # since they don't have to be in the sum (e.g. deleted in LDAP)
+        @statistics[:deactivated] = lost_map.size
+
+        # skipped deactivated are those who
+        # were found, skipped and will get deactivated
+        skipped_deactivated    = @found_lost_remote_ids & lost_map.keys
+        @statistics[:skipped] -= skipped_deactivated.size
 
         # loop over every lost user ID and add the
         # deactivated count to the statistics
+        lost_ids = lost_map.values
+
         lost_ids.each do |user_id|
           role_ids = ::User.joins(:roles)
                            .where(id: user_id)

From d214106f981ae2fc0376f8a9397f1cc1425c4836 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 27 Jun 2017 16:48:44 +0200
Subject: [PATCH 083/234] Lock import resources on updates to prevent write
 collisions.

---
 lib/import/base_resource.rb | 44 ++++++++++++++++++++-----------------
 1 file changed, 24 insertions(+), 20 deletions(-)

diff --git a/lib/import/base_resource.rb b/lib/import/base_resource.rb
index 935951f77..70761c75b 100644
--- a/lib/import/base_resource.rb
+++ b/lib/import/base_resource.rb
@@ -91,31 +91,35 @@ module Import
       @resource = lookup_existing(resource, *args)
       return false if !@resource
 
-      # delete since we have an update and
-      # the record is already created
-      resource.delete(:created_by_id)
+      # lock the current resource for write access
+      @resource.with_lock do
 
-      # store the current state of the associations
-      # from the resource hash because if we assign
-      # them to the instance some (e.g. has_many)
-      # will get stored even in the dry run :/
-      store_associations(:after, resource)
+        # delete since we have an update and
+        # the record is already created
+        resource.delete(:created_by_id)
 
-      associations = tracked_associations
-      @resource.assign_attributes(resource.except(*associations))
+        # store the current state of the associations
+        # from the resource hash because if we assign
+        # them to the instance some (e.g. has_many)
+        # will get stored even in the dry run :/
+        store_associations(:after, resource)
 
-      # the return value here is kind of misleading
-      # and should not be trusted to indicate if a
-      # resource was actually updated.
-      # Use .action instead
-      return true if !attributes_changed?
+        associations = tracked_associations
+        @resource.assign_attributes(resource.except(*associations))
 
-      @action = :updated
+        # the return value here is kind of misleading
+        # and should not be trusted to indicate if a
+        # resource was actually updated.
+        # Use .action instead
+        return true if !attributes_changed?
 
-      return true if @dry_run
-      @resource.assign_attributes(resource.slice(*associations))
-      @resource.save!
-      true
+        @action = :updated
+
+        return true if @dry_run
+        @resource.assign_attributes(resource.slice(*associations))
+        @resource.save!
+        true
+      end
     end
 
     def lookup_existing(resource, *_args)

From 507439e12f7fe15eed566835834d940cc7733bb2 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 27 Jun 2017 16:58:43 +0200
Subject: [PATCH 084/234] Improved setup performance by using multiple bundle
 jobs to install dependencies.

---
 .gitlab-ci.yml                | 6 +++---
 .travis.yml                   | 1 +
 bin/setup                     | 2 +-
 script/bootstrap.sh           | 2 +-
 script/install.sh             | 2 +-
 script/local_browser_tests.sh | 2 +-
 6 files changed, 8 insertions(+), 7 deletions(-)

diff --git a/.gitlab-ci.yml b/.gitlab-ci.yml
index 0fe78e959..07bfbcd42 100644
--- a/.gitlab-ci.yml
+++ b/.gitlab-ci.yml
@@ -3,7 +3,7 @@ before_script:
   - which ruby
   - env
   - test -n "$RNAME" && script/build/test_db_config.sh
-  - test -n "$RNAME" && bundle install
+  - test -n "$RNAME" && bundle install --jobs 8
 
 stages:
   - pre
@@ -229,7 +229,7 @@ test:integration:slack:
     - rake db:create
     - rake db:migrate
     - echo "gem 'slack-api'" >> Gemfile.local
-    - bundle install
+    - bundle install --jobs 8
     - ruby -I test test/integration/slack_test.rb
     - rake db:drop
 
@@ -427,7 +427,7 @@ test:browser:integration:api_client_ruby:
     - script/build/test_startup.sh $RAILS_ENV $BROWSER_PORT $WS_PORT 1
     - git clone git@github.com:zammad/zammad-api-client-ruby.git || script/build/test_shutdown.sh $RAILS_ENV $BROWSER_PORT $WS_PORT 1 1
     - cd zammad-api-client-ruby
-    - bundle install
+    - bundle install --jobs 8
     - export TEST_URL=http://$IP:$BROWSER_PORT
     - rspec || (cd .. && script/build/test_shutdown.sh $RAILS_ENV $BROWSER_PORT $WS_PORT 1 1)
     - cd .. && script/build/test_shutdown.sh $RAILS_ENV $BROWSER_PORT $WS_PORT 0 1
diff --git a/.travis.yml b/.travis.yml
index c8153f76e..510217e74 100644
--- a/.travis.yml
+++ b/.travis.yml
@@ -7,6 +7,7 @@ notifications:
 env:
   - DB=mysql
   - DB=postgresql
+  - BUNDLE_JOBS=8
 addons:
   postgresql: "9.4"
   apt:
diff --git a/bin/setup b/bin/setup
index 00ce4d30a..016034e94 100755
--- a/bin/setup
+++ b/bin/setup
@@ -10,7 +10,7 @@ Dir.chdir APP_ROOT do
 
   puts '== Installing dependencies =='
   system 'gem install bundler --conservative'
-  system 'bundle check || bundle install'
+  system 'bundle check || bundle install --jobs 8'
 
   # puts "\n== Copying sample files =="
   # unless File.exist?("config/database.yml")
diff --git a/script/bootstrap.sh b/script/bootstrap.sh
index ac34cdc3d..f8bcb41ae 100755
--- a/script/bootstrap.sh
+++ b/script/bootstrap.sh
@@ -1,6 +1,6 @@
 #!/bin/bash
 
-bundle install
+bundle install --jobs 8
 
 rm -rf tmp/cache*
 
diff --git a/script/install.sh b/script/install.sh
index 67da70b27..b5a44c868 100644
--- a/script/install.sh
+++ b/script/install.sh
@@ -79,7 +79,7 @@ sudo -u "${USER}" -H bash -l -c 'rvm alias create default 2.1.2'
 
 
 sudo -u "${USER}" -H bash -l -c 'cd ~/zammad && gem install rails --no-ri --no-rdoc'
-sudo -u "${USER}" -H bash -l -c 'cd ~/zammad && bundle install'
+sudo -u "${USER}" -H bash -l -c 'cd ~/zammad && bundle install --jobs 8'
 
 DBPASS=$(apg -x8|head -1)
 echo Password $DBPASS 
diff --git a/script/local_browser_tests.sh b/script/local_browser_tests.sh
index 13a6bede2..6c3ada269 100755
--- a/script/local_browser_tests.sh
+++ b/script/local_browser_tests.sh
@@ -15,7 +15,7 @@ export RAILS_SERVE_STATIC_FILES=true
 export ZAMMAD_SETTING_TTL=15
 export Z_LOCALES=en-us:de-de
 
-bundle install
+bundle install --jobs 8
 
 rm -rf tmp/screenshot*
 rm -rf tmp/cache*

From 4aa1ec84be0aa2532facc4f0ef4a3efeb2304d68 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Wed, 28 Jun 2017 11:58:46 +0200
Subject: [PATCH 085/234] Fixed issue #1184 - Ticket create state after OTRS
 import is wrong.

---
 lib/import/otrs/state_factory.rb | 8 ++------
 1 file changed, 2 insertions(+), 6 deletions(-)

diff --git a/lib/import/otrs/state_factory.rb b/lib/import/otrs/state_factory.rb
index b86501824..dd40f914e 100644
--- a/lib/import/otrs/state_factory.rb
+++ b/lib/import/otrs/state_factory.rb
@@ -43,9 +43,7 @@ module Import
         return if !state
 
         state.default_create = true
-        state.callback_loop  = true
-
-        state.save
+        state.save!
       end
 
       def update_default_follow_up
@@ -56,9 +54,7 @@ module Import
         return if !state
 
         state.default_follow_up = true
-        state.callback_loop     = true
-
-        state.save
+        state.save!
       end
 
       def update_ticket_attributes

From 1d4ce42c677d50b02025571f1f6e938756aa3645 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 28 Jun 2017 19:13:52 +0200
Subject: [PATCH 086/234] Improved bot detection - issue #1207. Added ticket
 limits per hour and day.

---
 .gitlab-ci.yml                           |   2 +
 Gemfile                                  |   2 +-
 Gemfile.lock                             |   8 +-
 app/controllers/form_controller.rb       | 131 ++++++++++--
 config/routes/form.rb                    |   2 +-
 lib/email_helper/verify.rb               |   2 +-
 lib/search_index_backend.rb              |   3 +-
 public/assets/form/form.html             |   2 +-
 public/assets/form/form.js               |  27 ++-
 test/browser/form_test.rb                |  34 ----
 test/controllers/form_controller_test.rb | 241 +++++++++++++++++++++++
 11 files changed, 392 insertions(+), 62 deletions(-)
 create mode 100644 test/controllers/form_controller_test.rb

diff --git a/.gitlab-ci.yml b/.gitlab-ci.yml
index 07bfbcd42..99741dc47 100644
--- a/.gitlab-ci.yml
+++ b/.gitlab-ci.yml
@@ -281,6 +281,7 @@ test:integration:es_mysql:
     - ruby -I test/ test/integration/elasticsearch_test.rb
     - ruby -I test/ test/controllers/search_controller_test.rb
     - ruby -I test/ test/integration/report_test.rb
+    - ruby -I test/ test/controllers/form_controller_test.rb
     - rake db:drop
 
 test:integration:es_postgresql:
@@ -297,6 +298,7 @@ test:integration:es_postgresql:
     - ruby -I test/ test/integration/elasticsearch_test.rb
     - ruby -I test/ test/controllers/search_controller_test.rb
     - ruby -I test/ test/integration/report_test.rb
+    - ruby -I test/ test/controllers/form_controller_test.rb
     - rake db:drop
 
 test:integration:zendesk_mysql:
diff --git a/Gemfile b/Gemfile
index f38dbef72..2695e13bb 100644
--- a/Gemfile
+++ b/Gemfile
@@ -45,7 +45,7 @@ gem 'twitter'
 gem 'telegramAPI'
 gem 'koala'
 gem 'mail'
-gem 'email_verifier'
+gem 'valid_email2'
 gem 'htmlentities'
 
 gem 'mime-types'
diff --git a/Gemfile.lock b/Gemfile.lock
index 1632ea661..5b161264b 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -93,7 +93,6 @@ GEM
       delayed_job (>= 3.0, < 5)
     diff-lcs (1.2.5)
     diffy (3.1.0)
-    dnsruby (1.59.3)
     docile (1.1.5)
     domain_name (0.5.20170404)
       unf (>= 0.0.5, < 1.0.0)
@@ -107,8 +106,6 @@ GEM
     em-websocket (0.5.1)
       eventmachine (>= 0.12.9)
       http_parser.rb (~> 0.6.0)
-    email_verifier (0.1.0)
-      dnsruby (>= 1.5)
     equalizer (0.0.10)
     erubis (2.7.0)
     eventmachine (1.2.3)
@@ -403,6 +400,9 @@ GEM
     unicorn (5.2.0)
       kgio (~> 2.6)
       raindrops (~> 0.7)
+    valid_email2 (1.2.17)
+      activemodel (>= 3.2)
+      mail (~> 2.5)
     webmock (2.3.2)
       addressable (>= 2.3.6)
       crack (>= 0.3.2)
@@ -439,7 +439,6 @@ DEPENDENCIES
   doorkeeper
   eco
   em-websocket
-  email_verifier
   eventmachine
   execjs
   factory_girl_rails
@@ -491,6 +490,7 @@ DEPENDENCIES
   twitter
   uglifier
   unicorn
+  valid_email2
   webmock
   writeexcel
   zendesk_api
diff --git a/app/controllers/form_controller.rb b/app/controllers/form_controller.rb
index 664f34f5d..91e63c155 100644
--- a/app/controllers/form_controller.rb
+++ b/app/controllers/form_controller.rb
@@ -7,6 +7,8 @@ class FormController < ApplicationController
 
   def config
     return if !enabled?
+    return if !fingerprint_exists?
+    return if limit_reached?
 
     api_path  = Rails.configuration.api_path
     http_type = Setting.get('http_type')
@@ -17,6 +19,7 @@ class FormController < ApplicationController
     config = {
       enabled:  Setting.get('form_ticket_create'),
       endpoint: endpoint,
+      token:    token_gen(params[:fingerprint])
     }
 
     if params[:test] && current_user && current_user.permissions?('admin.channel_formular')
@@ -28,35 +31,35 @@ class FormController < ApplicationController
 
   def submit
     return if !enabled?
+    return if !fingerprint_exists?
+    return if !token_valid?(params[:token], params[:fingerprint])
+    return if limit_reached?
 
     # validate input
     errors = {}
-    if !params[:name] || params[:name].empty?
+    if params[:name].blank?
       errors['name'] = 'required'
     end
-    if !params[:email] || params[:email].empty?
+    if params[:email].blank?
       errors['email'] = 'required'
-    end
-    if params[:email] !~ /@/
+    elsif params[:email] !~ /@/
+      errors['email'] = 'invalid'
+    elsif params[:email] =~ /(>|<|\||\!|"|§|'|\$|%|&|\(|\)|\?|\s|\.\.)/
       errors['email'] = 'invalid'
     end
-    if params[:email] =~ /(>|<|\||\!|"|§|'|\$|%|&|\(|\)|\?|\s)/
-      errors['email'] = 'invalid'
-    end
-    if !params[:title] || params[:title].empty?
+    if params[:title].blank?
       errors['title'] = 'required'
     end
-    if !params[:body] || params[:body].empty?
+    if params[:body].blank?
       errors['body'] = 'required'
     end
 
     # realtime verify
-    if !errors['email']
+    if errors['email'].blank?
       begin
-        checker = EmailVerifier::Checker.new(params[:email])
-        checker.connect
-        if !checker.verify
-          errors['email'] = "Unable to send to '#{params[:email]}'"
+        address = ValidEmail2::Address.new(params[:email])
+        if !address || !address.valid? || !address.valid_mx?
+          errors['email'] = 'invalid'
         end
       rescue => e
         message = e.to_s
@@ -69,7 +72,7 @@ class FormController < ApplicationController
       end
     end
 
-    if errors && !errors.empty?
+    if errors.present?
       render json: {
         errors: errors
       }, status: :ok
@@ -86,7 +89,6 @@ class FormController < ApplicationController
         firstname: name,
         lastname: '',
         email: email,
-        password: '',
         active: true,
         role_ids: role_ids,
         updated_by_id: 1,
@@ -97,10 +99,20 @@ class FormController < ApplicationController
     # set current user
     UserInfo.current_user_id = customer.id
 
+    group = Group.where(active: true).first
+    if !group
+      group = Group.first
+    end
     ticket = Ticket.create!(
-      group_id: 1,
+      group_id: group.id,
       customer_id: customer.id,
       title: params[:title],
+      preferences: {
+        form: {
+          remote_ip: request.remote_ip,
+          fingerprint_md5: Digest::MD5.hexdigest(params[:fingerprint]),
+        }
+      }
     )
     article = Ticket::Article.create!(
       ticket_id: ticket.id,
@@ -138,6 +150,91 @@ class FormController < ApplicationController
 
   private
 
+  def token_gen(fingerprint)
+    crypt = ActiveSupport::MessageEncryptor.new(Setting.get('application_secret'))
+    fingerprint = "#{Base64.strict_encode64(Setting.get('fqdn'))}:#{Time.zone.now.to_i}:#{Base64.strict_encode64(fingerprint)}"
+    Base64.strict_encode64(crypt.encrypt_and_sign(fingerprint))
+  end
+
+  def token_valid?(token, fingerprint)
+    if token.blank?
+      Rails.logger.info 'No token for form!'
+      response_access_deny
+      return false
+    end
+    begin
+      crypt = ActiveSupport::MessageEncryptor.new(Setting.get('application_secret'))
+      result = crypt.decrypt_and_verify(Base64.decode64(token))
+    rescue
+      Rails.logger.info 'Invalid token for form!'
+      response_access_deny
+      return false
+    end
+    if result.blank?
+      Rails.logger.info 'Invalid token for form!'
+      response_access_deny
+      return false
+    end
+    parts = result.split(/:/)
+    if parts.count != 3
+      Rails.logger.info "Invalid token for form (need to have 3 parts, only #{parts.count} found)!"
+      response_access_deny
+      return false
+    end
+    fqdn_local = Base64.decode64(parts[0])
+    if fqdn_local != Setting.get('fqdn')
+      Rails.logger.info "Invalid token for form (invalid fqdn found #{fqdn_local} != #{Setting.get('fqdn')})!"
+      response_access_deny
+      return false
+    end
+    fingerprint_local = Base64.decode64(parts[2])
+    if fingerprint_local != fingerprint
+      Rails.logger.info "Invalid token for form (invalid fingerprint found #{fingerprint_local} != #{fingerprint})!"
+      response_access_deny
+      return false
+    end
+    if parts[1].to_i < (Time.zone.now.to_i - 60 * 60 * 24)
+      Rails.logger.info 'Invalid token for form (token expired})!'
+      response_access_deny
+      return false
+    end
+    true
+  end
+
+  def limit_reached?
+    return false if !SearchIndexBackend.enabled?
+
+    form_limit_by_ip_per_hour = Setting.get('form_ticket_create_by_ip_per_hour') || 20
+    result = SearchIndexBackend.search("preferences.form.remote_ip:'#{request.remote_ip}' AND created_at:>now-1h", form_limit_by_ip_per_hour, 'Ticket')
+    if result.count >= form_limit_by_ip_per_hour.to_i
+      response_access_deny
+      return true
+    end
+
+    form_limit_by_ip_per_day = Setting.get('form_ticket_create_by_ip_per_day') || 240
+    result = SearchIndexBackend.search("preferences.form.remote_ip:'#{request.remote_ip}' AND created_at:>now-1d", form_limit_by_ip_per_day, 'Ticket')
+    if result.count >= form_limit_by_ip_per_day.to_i
+      response_access_deny
+      return true
+    end
+
+    form_limit_per_day = Setting.get('form_ticket_create_per_day') || 5000
+    result = SearchIndexBackend.search('preferences.form.remote_ip:* AND created_at:>now-1d', form_limit_per_day, 'Ticket')
+    if result.count >= form_limit_per_day.to_i
+      response_access_deny
+      return true
+    end
+
+    false
+  end
+
+  def fingerprint_exists?
+    return true if params[:fingerprint].present? && params[:fingerprint].length > 30
+    Rails.logger.info 'No fingerprint given!'
+    response_access_deny
+    false
+  end
+
   def enabled?
     return true if params[:test] && current_user && current_user.permissions?('admin.channel_formular')
     return true if Setting.get('form_ticket_create')
diff --git a/config/routes/form.rb b/config/routes/form.rb
index 70fac4fde..b9c6974eb 100644
--- a/config/routes/form.rb
+++ b/config/routes/form.rb
@@ -3,6 +3,6 @@ Zammad::Application.routes.draw do
 
   # forms
   match api_path + '/form_submit',      to: 'form#submit',    via: :post
-  match api_path + '/form_config',      to: 'form#config',    via: :get
+  match api_path + '/form_config',      to: 'form#config',    via: :post
 
 end
diff --git a/lib/email_helper/verify.rb b/lib/email_helper/verify.rb
index c872cce61..729b98027 100644
--- a/lib/email_helper/verify.rb
+++ b/lib/email_helper/verify.rb
@@ -56,7 +56,7 @@ or
     def self.email(params)
 
       # send verify email
-      subject = if !params[:subject] || params[:subject].empty?
+      subject = if params[:subject].blank?
                   '#' + rand(99_999_999_999).to_s
                 else
                   params[:subject]
diff --git a/lib/search_index_backend.rb b/lib/search_index_backend.rb
index 14bd49144..116b752e8 100644
--- a/lib/search_index_backend.rb
+++ b/lib/search_index_backend.rb
@@ -427,8 +427,7 @@ return true if backend is configured
 =end
 
   def self.enabled?
-    return if !Setting.get('es_url')
-    return if Setting.get('es_url').empty?
+    return false if Setting.get('es_url').blank?
     true
   end
 
diff --git a/public/assets/form/form.html b/public/assets/form/form.html
index 3e8577459..9053ae955 100644
--- a/public/assets/form/form.html
+++ b/public/assets/form/form.html
@@ -14,7 +14,7 @@
 <div id="feedback-form-inline"></div>
 
 
-<div class="js-logDisplay"></div>
+<div class="js-logDisplay" style="overflow-x: hidden;"></div>
 
 <p>Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi. Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.</p>
 
diff --git a/public/assets/form/form.js b/public/assets/form/form.js
index ed4d2d7ed..fa21bed91 100644
--- a/public/assets/form/form.js
+++ b/public/assets/form/form.js
@@ -204,8 +204,14 @@ $(function() {
     if (this.options.test) {
       params.test = true
     }
+
+    params.fingerprint = this.fingerprint()
+
     $.ajax({
+      method: 'post',
       url: _this.endpoint_config,
+      cache: false,
+      processData: true,
       data: params
     }).done(function(data) {
       _this.log('debug', 'config:', data)
@@ -256,7 +262,7 @@ $(function() {
       _this.log('debug', 'currentTime', currentTime)
       _this.log('debug', 'modalOpenTime', _this.modalOpenTime.getTime())
       _this.log('debug', 'diffTime', diff)
-      if (diff < 1000*8) {
+      if (diff < 1000*10) {
         alert('Sorry, you look like an robot!')
         return
       }
@@ -317,7 +323,10 @@ $(function() {
       formData.append('test', true)
     }
     formData.append('token', this._config.token)
+
+    formData.append('fingerprint', this.fingerprint())
     _this.log('debug', 'formData', formData)
+
     return formData
   }
 
@@ -463,6 +472,22 @@ $(function() {
     return string
   }
 
+  Plugin.prototype.fingerprint = function () {
+    var canvas = document.createElement('canvas')
+    var ctx = canvas.getContext('2d')
+    var txt = 'https://zammad.com'
+    ctx.textBaseline = 'top'
+    ctx.font = '12px \'Arial\''
+    ctx.textBaseline = 'alphabetic'
+    ctx.fillStyle = '#f60'
+    ctx.fillRect(125,1,62,20)
+    ctx.fillStyle = '#069'
+    ctx.fillText(txt, 2, 15)
+    ctx.fillStyle = 'rgba(100, 200, 0, 0.7)'
+    ctx.fillText(txt, 4, 17)
+    return canvas.toDataURL()
+  }
+
   $.fn[pluginName] = function (options) {
     return this.each(function () {
       var instance = $.data(this, 'plugin_' + pluginName)
diff --git a/test/browser/form_test.rb b/test/browser/form_test.rb
index 5bb89f5d0..8b6f35a91 100644
--- a/test/browser/form_test.rb
+++ b/test/browser/form_test.rb
@@ -82,23 +82,6 @@ class FormTest < TestCase
       browser: agent,
       css: 'body div.zammad-form-modal button[type="submit"][disabled]',
     )
-    set(
-      browser: agent,
-      css: 'body div.zammad-form-modal [name="email"]',
-      value: 'notexistinginanydomainspacealsonothere@znuny.com',
-    )
-    click(
-      browser: agent,
-      css: 'body div.zammad-form-modal button[type="submit"]',
-    )
-    watch_for(
-      browser: agent,
-      css: 'body div.zammad-form-modal .has-error [name="email"]',
-    )
-    watch_for_disappear(
-      browser: agent,
-      css: 'body div.zammad-form-modal button[type="submit"][disabled]',
-    )
     set(
       browser: agent,
       css: 'body div.zammad-form-modal [name="email"]',
@@ -315,23 +298,6 @@ class FormTest < TestCase
       browser: customer,
       css: 'body div.zammad-form-modal button[type="submit"][disabled]',
     )
-    set(
-      browser: customer,
-      css: 'body div.zammad-form-modal [name="email"]',
-      value: 'notexistinginanydomainspacealsonothere@znuny.com',
-    )
-    click(
-      browser: customer,
-      css: 'body div.zammad-form-modal button[type="submit"]',
-    )
-    watch_for(
-      browser: customer,
-      css: 'body div.zammad-form-modal .has-error [name="email"]',
-    )
-    watch_for_disappear(
-      browser: customer,
-      css: 'body div.zammad-form-modal button[type="submit"][disabled]',
-    )
     set(
       browser: customer,
       css: 'body div.zammad-form-modal [name="email"]',
diff --git a/test/controllers/form_controller_test.rb b/test/controllers/form_controller_test.rb
new file mode 100644
index 000000000..f3c8e3612
--- /dev/null
+++ b/test/controllers/form_controller_test.rb
@@ -0,0 +1,241 @@
+# encoding: utf-8
+require 'test_helper'
+require 'rake'
+
+class FormControllerTest < ActionDispatch::IntegrationTest
+  setup do
+    @headers = { 'ACCEPT' => 'application/json', 'CONTENT_TYPE' => 'application/json', 'REMOTE_ADDR' => '1.2.3.4' }
+
+    if ENV['ES_URL'].present?
+
+      #fail "ERROR: Need ES_URL - hint ES_URL='http://127.0.0.1:9200'"
+      Setting.set('es_url', ENV['ES_URL'])
+
+      # Setting.set('es_url', 'http://127.0.0.1:9200')
+      # Setting.set('es_index', 'estest.local_zammad')
+      # Setting.set('es_user', 'elasticsearch')
+      # Setting.set('es_password', 'zammad')
+
+      if ENV['ES_INDEX_RAND'].present?
+        ENV['ES_INDEX'] = "es_index_#{rand(999_999_999)}"
+      end
+      if ENV['ES_INDEX'].blank?
+        raise "ERROR: Need ES_INDEX - hint ES_INDEX='estest.local_zammad'"
+      end
+      Setting.set('es_index', ENV['ES_INDEX'])
+    end
+
+    Ticket.destroy_all
+
+    # drop/create indexes
+    Setting.reload
+    Rake::Task.clear
+    Zammad::Application.load_tasks
+    Rake::Task['searchindex:rebuild'].execute
+  end
+
+  test '01 - get config call' do
+    post '/api/v1/form_config', {}.to_json, @headers
+    assert_response(401)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+    assert_equal(result['error'], 'Not authorized')
+  end
+
+  test '02 - get config call' do
+    Setting.set('form_ticket_create', true)
+    post '/api/v1/form_config', {}.to_json, @headers
+    assert_response(401)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+    assert_equal(result['error'], 'Not authorized')
+
+  end
+
+  test '03 - get config call & do submit' do
+    Setting.set('form_ticket_create', true)
+    fingerprint = SecureRandom.hex(40)
+    post '/api/v1/form_config', { fingerprint: fingerprint }.to_json, @headers
+
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+    assert_equal(result['enabled'], true)
+    assert_equal(result['endpoint'], 'http://zammad.example.com/api/v1/form_submit')
+    assert(result['token'])
+    token = result['token']
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: 'invalid' }.to_json, @headers
+    assert_response(401)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+    assert_equal(result['error'], 'Not authorized')
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token }.to_json, @headers
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+
+    assert(result['errors'])
+    assert_equal(result['errors']['name'], 'required')
+    assert_equal(result['errors']['email'], 'required')
+    assert_equal(result['errors']['title'], 'required')
+    assert_equal(result['errors']['body'], 'required')
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, email: 'some' }.to_json, @headers
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+
+    assert(result['errors'])
+    assert_equal(result['errors']['name'], 'required')
+    assert_equal(result['errors']['email'], 'invalid')
+    assert_equal(result['errors']['title'], 'required')
+    assert_equal(result['errors']['body'], 'required')
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, name: 'Bob Smith', email: 'discard@znuny.com', title: 'test', body: 'hello' }.to_json, @headers
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+
+    assert_not(result['errors'])
+    assert(result['ticket'])
+    assert(result['ticket']['id'])
+    assert(result['ticket']['number'])
+
+    travel 5.hours
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, name: 'Bob Smith', email: 'discard@znuny.com', title: 'test', body: 'hello' }.to_json, @headers
+
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+
+    assert_not(result['errors'])
+    assert(result['ticket'])
+    assert(result['ticket']['id'])
+    assert(result['ticket']['number'])
+
+    travel 20.hours
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, name: 'Bob Smith', email: 'discard@znuny.com', title: 'test', body: 'hello' }.to_json, @headers
+    assert_response(401)
+
+  end
+
+  test '04 - get config call & do submit' do
+    Setting.set('form_ticket_create', true)
+    fingerprint = SecureRandom.hex(40)
+    post '/api/v1/form_config', { fingerprint: fingerprint }.to_json, @headers
+
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+    assert_equal(result['enabled'], true)
+    assert_equal(result['endpoint'], 'http://zammad.example.com/api/v1/form_submit')
+    assert(result['token'])
+    token = result['token']
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: 'invalid' }.to_json, @headers
+    assert_response(401)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+    assert_equal(result['error'], 'Not authorized')
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token }.to_json, @headers
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+
+    assert(result['errors'])
+    assert_equal(result['errors']['name'], 'required')
+    assert_equal(result['errors']['email'], 'required')
+    assert_equal(result['errors']['title'], 'required')
+    assert_equal(result['errors']['body'], 'required')
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, email: 'some' }.to_json, @headers
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+
+    assert(result['errors'])
+    assert_equal(result['errors']['name'], 'required')
+    assert_equal(result['errors']['email'], 'invalid')
+    assert_equal(result['errors']['title'], 'required')
+    assert_equal(result['errors']['body'], 'required')
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, name: 'Bob Smith', email: 'somebody@example.com', title: 'test', body: 'hello' }.to_json, @headers
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+
+    assert(result['errors'])
+    assert_equal(result['errors']['email'], 'invalid')
+
+  end
+
+  test '05 - limits' do
+    return if !SearchIndexBackend.enabled?
+
+    Setting.set('form_ticket_create', true)
+    fingerprint = SecureRandom.hex(40)
+    post '/api/v1/form_config', { fingerprint: fingerprint }.to_json, @headers
+
+    assert_response(200)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+    assert_equal(result['enabled'], true)
+    assert_equal(result['endpoint'], 'http://zammad.example.com/api/v1/form_submit')
+    assert(result['token'])
+    token = result['token']
+
+    (1..20).each { |count|
+      travel 10.seconds
+      post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, name: 'Bob Smith', email: 'discard@znuny.com', title: "test#{count}", body: 'hello' }.to_json, @headers
+      assert_response(200)
+      result = JSON.parse(@response.body)
+      assert_equal(result.class, Hash)
+
+      assert_not(result['errors'])
+      assert(result['ticket'])
+      assert(result['ticket']['id'])
+      assert(result['ticket']['number'])
+      Scheduler.worker(true)
+      sleep 1 # wait until elasticsearch is index
+    }
+
+    sleep 10 # wait until elasticsearch is index
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, name: 'Bob Smith', email: 'discard@znuny.com', title: 'test-last', body: 'hello' }.to_json, @headers
+    assert_response(401)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+    assert(result['error'])
+
+    @headers = { 'ACCEPT' => 'application/json', 'CONTENT_TYPE' => 'application/json', 'REMOTE_ADDR' => '1.2.3.5' }
+
+    (1..20).each { |count|
+      travel 10.seconds
+      post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, name: 'Bob Smith', email: 'discard@znuny.com', title: "test-2-#{count}", body: 'hello' }.to_json, @headers
+      assert_response(200)
+      result = JSON.parse(@response.body)
+      assert_equal(result.class, Hash)
+
+      assert_not(result['errors'])
+      assert(result['ticket'])
+      assert(result['ticket']['id'])
+      assert(result['ticket']['number'])
+      Scheduler.worker(true)
+      sleep 1 # wait until elasticsearch is index
+    }
+
+    sleep 10 # wait until elasticsearch is index
+
+    post '/api/v1/form_submit', { fingerprint: fingerprint, token: token, name: 'Bob Smith', email: 'discard@znuny.com', title: 'test-2-last', body: 'hello' }.to_json, @headers
+    assert_response(401)
+    result = JSON.parse(@response.body)
+    assert_equal(result.class, Hash)
+    assert(result['error'])
+  end
+
+end

From c734a5224073c530f8c8c181ce9985e6dbdbf3a0 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 28 Jun 2017 19:19:19 +0200
Subject: [PATCH 087/234] Implemented issue #1206 - Feedback Form Channel -
 Ability to set a target group for incoming tickets.

---
 .../app/controllers/_channel/form.coffee      |  34 +++++-
 .../app/views/channel/form.jst.eco            |  14 ++-
 app/controllers/form_controller.rb            |   7 +-
 .../20170628000001_form_group_selection.rb    | 103 ++++++++++++++++++
 db/seeds/settings.rb                          |  95 ++++++++++++++++
 5 files changed, 244 insertions(+), 9 deletions(-)
 create mode 100644 db/migrate/20170628000001_form_group_selection.rb

diff --git a/app/assets/javascripts/app/controllers/_channel/form.coffee b/app/assets/javascripts/app/controllers/_channel/form.coffee
index d9697b132..6955b3b60 100644
--- a/app/assets/javascripts/app/controllers/_channel/form.coffee
+++ b/app/assets/javascripts/app/controllers/_channel/form.coffee
@@ -3,12 +3,14 @@ class App.ChannelForm extends App.ControllerSubContent
   requiredPermission: 'admin.channel_formular'
   header: 'Form'
   events:
-    'change form.js-params': 'updateParams'
-    'keyup form.js-params': 'updateParams'
+    'change form.js-paramsDesigner': 'updateParamsDesigner'
+    'keyup form.js-paramsDesigner': 'updateParamsDesigner'
     'change .js-formSetting input': 'toggleFormSetting'
+    'change .js-paramsSetting select': 'updateGroup'
 
   elements:
     '.js-paramsBlock': 'paramsBlock'
+    '.js-paramsSetting': 'paramsSetting'
     '.js-formSetting input': 'formSetting'
 
   constructor: ->
@@ -20,22 +22,38 @@ class App.ChannelForm extends App.ControllerSubContent
 
   render: =>
     setting = App.Setting.get('form_ticket_create')
-    @html App.view('channel/form')(
+
+    element = $(App.view('channel/form')(
       baseurl: window.location.origin
       formSetting: setting
+    ))
+
+    group_id = App.Setting.get('form_ticket_create_group_id')
+    selection = App.UiElement.select.render(
+      name: 'group_id'
+      multiple: false
+      null: false
+      relation: 'Group'
+      nulloption: false
+      value: group_id
+      #class: 'form-control--small'
     )
+    console.log('s', element.find('.js-groupSelector'), selection)
+    element.find('.js-groupSelector').html(selection)
+
+    @html element
 
     @paramsBlock.each (i, block) ->
       hljs.highlightBlock block
 
-    @updateParams()
+    @updateParamsDesigner()
 
-  updateParams: ->
+  updateParamsDesigner: ->
     quote = (string) ->
       string = string.replace('\'', '\\\'')
         .replace(/\</g, '&lt;')
         .replace(/\>/g, '&gt;')
-    params = @formParam(@$('.js-params'))
+    params = @formParam(@$('.js-paramsDesigner'))
     paramString = ''
     for key, value of params
       if value != ''
@@ -63,4 +81,8 @@ class App.ChannelForm extends App.ControllerSubContent
     value = @formSetting.prop('checked')
     App.Setting.set('form_ticket_create', value)
 
+  updateGroup: =>
+    value = @paramsSetting.find('[name=group_id]').val()
+    App.Setting.set('form_ticket_create_group_id', value)
+
 App.Config.set('Form', { prio: 2000, name: 'Form', parent: '#channels', target: '#channels/form', controller: App.ChannelForm, permission: ['admin.formular'] }, 'NavBarAdmin')
diff --git a/app/assets/javascripts/app/views/channel/form.jst.eco b/app/assets/javascripts/app/views/channel/form.jst.eco
index 6f6e891f7..f0e412a8f 100644
--- a/app/assets/javascripts/app/views/channel/form.jst.eco
+++ b/app/assets/javascripts/app/views/channel/form.jst.eco
@@ -10,8 +10,20 @@
 <div class="page-content">
   <p><%- @T('With form you can add a form to your web page which directly generates a ticket for you.') %></p>
 
+  <h2><%- @T('Settings') %></h2>
+  <form class="js-paramsSetting">
+    <fieldset>
+      <div class="input form-group formGroup--halfSize">
+        <div class="formGroup-label">
+          <label for="form-group"><%- @T('Group selection for Ticket creation') %></label>
+        </div>
+        <div class="controls js-groupSelector" id="from-group"></div>
+      </div>
+    </fieldset>
+  </form>
+
   <h2><%- @T('Designer') %></h2>
-  <form class="js-params">
+  <form class="js-paramsDesigner">
 
     <fieldset>
       <div class="input form-group formGroup--halfSize">
diff --git a/app/controllers/form_controller.rb b/app/controllers/form_controller.rb
index 91e63c155..cb3b68a9d 100644
--- a/app/controllers/form_controller.rb
+++ b/app/controllers/form_controller.rb
@@ -99,9 +99,12 @@ class FormController < ApplicationController
     # set current user
     UserInfo.current_user_id = customer.id
 
-    group = Group.where(active: true).first
+    group = Group.find_by(id: Setting.get('form_ticket_create_group_id'))
     if !group
-      group = Group.first
+      group = Group.where(active: true).first
+      if !group
+        group = Group.first
+      end
     end
     ticket = Ticket.create!(
       group_id: group.id,
diff --git a/db/migrate/20170628000001_form_group_selection.rb b/db/migrate/20170628000001_form_group_selection.rb
new file mode 100644
index 000000000..a7a1b6c60
--- /dev/null
+++ b/db/migrate/20170628000001_form_group_selection.rb
@@ -0,0 +1,103 @@
+class FormGroupSelection < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    group = Group.where(active: true).first
+    if !group
+      group = Group.first
+    end
+    group_id = 1
+    if group
+      group_id = group.id
+    end
+    Setting.create_if_not_exists(
+      title: 'Group selection for Ticket creation',
+      name: 'form_ticket_create_group_id',
+      area: 'Form::Base',
+      description: 'Defines if group of created tickets via web form.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'form_ticket_create_group_id',
+            tag: 'select',
+            relation: 'Group',
+          },
+        ],
+      },
+      state: group_id,
+      preferences: {
+        permission: ['admin.channel_formular'],
+      },
+      frontend: false,
+    )
+
+    Setting.create_if_not_exists(
+      title: 'Limit tickets by ip per hour',
+      name: 'form_ticket_create_by_ip_per_hour',
+      area: 'Form::Base',
+      description: 'Defines limit of tickets by ip per hour via web form.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'form_ticket_create_by_ip_per_hour',
+            tag: 'input',
+          },
+        ],
+      },
+      state: 20,
+      preferences: {
+        permission: ['admin.channel_formular'],
+      },
+      frontend: false,
+    )
+    Setting.create_if_not_exists(
+      title: 'Limit tickets by ip per day',
+      name: 'form_ticket_create_by_ip_per_day',
+      area: 'Form::Base',
+      description: 'Defines limit of tickets by ip per day via web form.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'form_ticket_create_by_ip_per_day',
+            tag: 'input',
+          },
+        ],
+      },
+      state: 240,
+      preferences: {
+        permission: ['admin.channel_formular'],
+      },
+      frontend: false,
+    )
+    Setting.create_if_not_exists(
+      title: 'Limit tickets per day',
+      name: 'form_ticket_create_per_day',
+      area: 'Form::Base',
+      description: 'Defines limit of tickets per day via web form.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'form_ticket_create_per_day',
+            tag: 'input',
+          },
+        ],
+      },
+      state: 5000,
+      preferences: {
+        permission: ['admin.channel_formular'],
+      },
+      frontend: false,
+    )
+
+  end
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 777dc1aa1..9734aa262 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -1489,6 +1489,101 @@ Setting.create_if_not_exists(
   frontend: false,
 )
 
+group = Group.where(active: true).first
+if !group
+  group = Group.first
+end
+group_id = 1
+if group
+  group_id = group.id
+end
+Setting.create_if_not_exists(
+  title: 'Group selection for Ticket creation',
+  name: 'form_ticket_create_group_id',
+  area: 'Form::Base',
+  description: 'Defines if group of created tickets via web form.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'form_ticket_create_group_id',
+        tag: 'select',
+        relation: 'Group',
+      },
+    ],
+  },
+  state: group_id,
+  preferences: {
+    permission: ['admin.channel_formular'],
+  },
+  frontend: false,
+)
+
+Setting.create_if_not_exists(
+  title: 'Limit tickets by ip per hour',
+  name: 'form_ticket_create_by_ip_per_hour',
+  area: 'Form::Base',
+  description: 'Defines limit of tickets by ip per hour via web form.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'form_ticket_create_by_ip_per_hour',
+        tag: 'input',
+      },
+    ],
+  },
+  state: 20,
+  preferences: {
+    permission: ['admin.channel_formular'],
+  },
+  frontend: false,
+)
+Setting.create_if_not_exists(
+  title: 'Limit tickets by ip per day',
+  name: 'form_ticket_create_by_ip_per_day',
+  area: 'Form::Base',
+  description: 'Defines limit of tickets by ip per day via web form.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'form_ticket_create_by_ip_per_day',
+        tag: 'input',
+      },
+    ],
+  },
+  state: 240,
+  preferences: {
+    permission: ['admin.channel_formular'],
+  },
+  frontend: false,
+)
+Setting.create_if_not_exists(
+  title: 'Limit tickets per day',
+  name: 'form_ticket_create_per_day',
+  area: 'Form::Base',
+  description: 'Defines limit of tickets per day via web form.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'form_ticket_create_per_day',
+        tag: 'input',
+      },
+    ],
+  },
+  state: 5000,
+  preferences: {
+    permission: ['admin.channel_formular'],
+  },
+  frontend: false,
+)
+
 Setting.create_if_not_exists(
   title: 'Ticket Subject Size',
   name: 'ticket_subject_size',

From 7fceb07b87480962649b413f08d66dd9cedcf5ca Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Wed, 28 Jun 2017 14:47:58 +0200
Subject: [PATCH 088/234] Fixed issue #1200 - OTRS import fails for attributes
 containing null bytes strings on PostgreSQL.

---
 lib/import/otrs/requester.rb | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/lib/import/otrs/requester.rb b/lib/import/otrs/requester.rb
index c3dbbf049..ef504cf71 100644
--- a/lib/import/otrs/requester.rb
+++ b/lib/import/otrs/requester.rb
@@ -95,6 +95,8 @@ module Import
 
       def handle_response(response)
         encoded_body = Encode.conv('utf8', response.body.to_s)
+        # remove null bytes otherwise PostgreSQL will fail
+        encoded_body.gsub!('\u0000', '')
         JSON.parse(encoded_body)
       end
 

From 86b12c43c6f4390402d1be1403ce7676d3cf2868 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 30 Jun 2017 08:17:54 +0200
Subject: [PATCH 089/234] Improved autocompletion attribute.

---
 .../javascripts/app/controllers/_channel/email.coffee  | 10 +++++-----
 .../app/views/integration/ldap_wizard.jst.eco          |  6 +++---
 2 files changed, 8 insertions(+), 8 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_channel/email.coffee b/app/assets/javascripts/app/controllers/_channel/email.coffee
index c22b4814d..99a71620e 100644
--- a/app/assets/javascripts/app/controllers/_channel/email.coffee
+++ b/app/assets/javascripts/app/controllers/_channel/email.coffee
@@ -531,8 +531,8 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
 
     # base
     configureAttributesBase = [
-      { name: 'realname', display: 'Organization & Department Name', tag: 'input',  type: 'text', limit: 160, null: false, placeholder: 'Organization Support', autocomplete: 'new-password' },
-      { name: 'email',    display: 'Email',    tag: 'input',  type: 'email', limit: 120, null: false, placeholder: 'support@example.com', autocapitalize: false, autocomplete: 'new-password' },
+      { name: 'realname', display: 'Organization & Department Name', tag: 'input',  type: 'text', limit: 160, null: false, placeholder: 'Organization Support', autocomplete: 'off' },
+      { name: 'email',    display: 'Email',    tag: 'input',  type: 'email', limit: 120, null: false, placeholder: 'support@example.com', autocapitalize: false, autocomplete: 'off' },
       { name: 'password', display: 'Password', tag: 'input',  type: 'password', limit: 120, null: false, autocapitalize: false, autocomplete: 'new-password', single: true },
       { name: 'group_id', display: 'Destination Group', tag: 'select', null: false, relation: 'Group', nulloption: true },
     ]
@@ -562,7 +562,7 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
     configureAttributesInbound = [
       { name: 'adapter',            display: 'Type',     tag: 'select', multiple: false, null: false, options: @channelDriver.email.inbound },
       { name: 'options::host',      display: 'Host',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false },
-      { name: 'options::user',      display: 'User',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false, autocomplete: 'new-password', },
+      { name: 'options::user',      display: 'User',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false, autocomplete: 'off', },
       { name: 'options::password',  display: 'Password', tag: 'input',  type: 'password', limit: 120, null: false, autocapitalize: false, autocomplete: 'new-password', single: true },
       { name: 'options::ssl',       display: 'SSL',      tag: 'boolean', null: true, options: { true: 'yes', false: 'no'  }, default: true, translate: true, item_class: 'formGroup--halfSize' },
       { name: 'options::port',      display: 'Port',     tag: 'input',  type: 'text', limit: 6,   null: true, autocapitalize: false,  default: '993', item_class: 'formGroup--halfSize' },
@@ -616,7 +616,7 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
     if adapter is 'smtp'
       configureAttributesOutbound = [
         { name: 'options::host',     display: 'Host',     tag: 'input', type: 'text',     limit: 120, null: false, autocapitalize: false, autofocus: true },
-        { name: 'options::user',     display: 'User',     tag: 'input', type: 'text',     limit: 120, null: true, autocapitalize: false, autocomplete: 'new-password', },
+        { name: 'options::user',     display: 'User',     tag: 'input', type: 'text',     limit: 120, null: true, autocapitalize: false, autocomplete: 'off', },
         { name: 'options::password', display: 'Password', tag: 'input', type: 'password', limit: 120, null: true, autocapitalize: false, autocomplete: 'new-password', single: true },
         { name: 'options::port',     display: 'Port',     tag: 'input', type: 'text',     limit: 6,   null: true, autocapitalize: false },
       ]
@@ -930,7 +930,7 @@ class App.ChannelEmailNotificationWizard extends App.WizardModal
     if adapter is 'smtp'
       configureAttributesOutbound = [
         { name: 'options::host',     display: 'Host',     tag: 'input', type: 'text',     limit: 120, null: false, autocapitalize: false, autofocus: true },
-        { name: 'options::user',     display: 'User',     tag: 'input', type: 'text',     limit: 120, null: true, autocapitalize: false, autocomplete: 'new-password' },
+        { name: 'options::user',     display: 'User',     tag: 'input', type: 'text',     limit: 120, null: true, autocapitalize: false, autocomplete: 'off' },
         { name: 'options::password', display: 'Password', tag: 'input', type: 'password', limit: 120, null: true, autocapitalize: false, autocomplete: 'new-password', single: true },
         { name: 'options::port',     display: 'Port',     tag: 'input', type: 'text',     limit: 6,   null: true, autocapitalize: false },
       ]
diff --git a/app/assets/javascripts/app/views/integration/ldap_wizard.jst.eco b/app/assets/javascripts/app/views/integration/ldap_wizard.jst.eco
index 1918d3eed..5710a9ad7 100644
--- a/app/assets/javascripts/app/views/integration/ldap_wizard.jst.eco
+++ b/app/assets/javascripts/app/views/integration/ldap_wizard.jst.eco
@@ -19,7 +19,7 @@
           <tbody>
             <tr>
               <td class="settings-list-row-control"><%- @T('Host') %>
-              <td class="settings-list-control-cell"><input type="text" name="host_url" class="form-control form-control--small js-hostUrl" value="" placeholder="ldaps://ldap.example.com" autocomplete="new-password">
+              <td class="settings-list-control-cell"><input type="text" name="host_url" class="form-control form-control--small js-hostUrl" value="" placeholder="ldaps://ldap.example.com" autocomplete="off">
           </tbody>
         </table>
       </div>
@@ -70,7 +70,7 @@
               <td class="settings-list-control-cell js-baseDn">
             <tr>
               <td class="settings-list-row-control"><%- @T('Bind User') %>
-              <td class="settings-list-control-cell"><input type="text" name="bind_user" class="form-control form-control--small" value="" placeholder="" autocomplete="new-password">
+              <td class="settings-list-control-cell"><input type="text" name="bind_user" class="form-control form-control--small" value="" placeholder="" autocomplete="off">
             <tr>
               <td class="settings-list-row-control"><%- @T('Bind Password') %>
               <td class="settings-list-control-cell"><input type="password" name="bind_pw" class="form-control form-control--small" value=""  autocomplete="new-password">
@@ -203,7 +203,7 @@
             <tbody>
               <tr>
                 <td class="settings-list-row-control"><%- @T('User filter') %>
-                <td class="settings-list-control-cell"><input type="text" name="user_filter" class="form-control form-control--small" value="" placeholder="" autocomplete="new-password">
+                <td class="settings-list-control-cell"><input type="text" name="user_filter" class="form-control form-control--small" value="" placeholder="" autocomplete="off">
               <tr>
                 <td class="settings-list-row-control"><%- @T('Users without assigned LDAP groups') %>
                 <td class="settings-list-control-cell js-unassignedUsers">

From 84ed6f6c222991c021c64202315f5bcd8bcbd60e Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 3 Jul 2017 14:12:42 +0200
Subject: [PATCH 090/234] Fixed issue #1220 - Zammad Chat widget not working
 with jquery 3.

---
 public/assets/chat/chat.coffee |   4 +-
 public/assets/chat/chat.js     | 126 ++++++++++++++++-----------------
 public/assets/chat/chat.min.js |   2 +-
 3 files changed, 66 insertions(+), 66 deletions(-)

diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee
index 94a5b00ef..f9a7d216d 100644
--- a/public/assets/chat/chat.coffee
+++ b/public/assets/chat/chat.coffee
@@ -536,7 +536,7 @@ do($ = window.jQuery, window) ->
       @maybeAddTimestamp()
 
       # add message before message typing loader
-      if @el.find('.zammad-chat-message--typing').size()
+      if @el.find('.zammad-chat-message--typing').get(0)
         @lastAddedType = 'typing-placeholder'
         @el.find('.zammad-chat-message--typing').before messageElement
       else
@@ -725,7 +725,7 @@ do($ = window.jQuery, window) ->
       @stopTypingId = setTimeout(@onAgentTypingEnd, 3000)
 
       # never display two typing indicators
-      return if @el.find('.zammad-chat-message--typing').size()
+      return if @el.find('.zammad-chat-message--typing').get(0)
 
       @maybeAddTimestamp()
 
diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index 480f5a78d..3bdb1803c 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -1,64 +1,3 @@
-if (!window.zammadChatTemplates) {
-  window.zammadChatTemplates = {};
-}
-window.zammadChatTemplates["agent"] = function (__obj) {
-  if (!__obj) __obj = {};
-  var __out = [], __capture = function(callback) {
-    var out = __out, result;
-    __out = [];
-    callback.call(this);
-    result = __out.join('');
-    __out = out;
-    return __safe(result);
-  }, __sanitize = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else if (typeof value !== 'undefined' && value != null) {
-      return __escape(value);
-    } else {
-      return '';
-    }
-  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
-  __safe = __obj.safe = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else {
-      if (!(typeof value !== 'undefined' && value != null)) value = '';
-      var result = new String(value);
-      result.ecoSafe = true;
-      return result;
-    }
-  };
-  if (!__escape) {
-    __escape = __obj.escape = function(value) {
-      return ('' + value)
-        .replace(/&/g, '&amp;')
-        .replace(/</g, '&lt;')
-        .replace(/>/g, '&gt;')
-        .replace(/"/g, '&quot;');
-    };
-  }
-  (function() {
-    (function() {
-      if (this.agent.avatar) {
-        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
-        __out.push(__sanitize(this.agent.avatar));
-        __out.push('">\n');
-      }
-    
-      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
-    
-      __out.push(__sanitize(this.agent.name));
-    
-      __out.push('</span>\n</span>');
-    
-    }).call(this);
-    
-  }).call(__obj);
-  __obj.safe = __objSafe, __obj.escape = __escape;
-  return __out.join('');
-};
-
 var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; },
   slice = [].slice,
   extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; },
@@ -823,7 +762,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         unreadClass: ''
       });
       this.maybeAddTimestamp();
-      if (this.el.find('.zammad-chat-message--typing').size()) {
+      if (this.el.find('.zammad-chat-message--typing').get(0)) {
         this.lastAddedType = 'typing-placeholder';
         this.el.find('.zammad-chat-message--typing').before(messageElement);
       } else {
@@ -1022,7 +961,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         clearTimeout(this.stopTypingId);
       }
       this.stopTypingId = setTimeout(this.onAgentTypingEnd, 3000);
-      if (this.el.find('.zammad-chat-message--typing').size()) {
+      if (this.el.find('.zammad-chat-message--typing').get(0)) {
         return;
       }
       this.maybeAddTimestamp();
@@ -1395,6 +1334,67 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
   return window.ZammadChat = ZammadChat;
 })(window.jQuery, window);
 
+if (!window.zammadChatTemplates) {
+  window.zammadChatTemplates = {};
+}
+window.zammadChatTemplates["agent"] = function (__obj) {
+  if (!__obj) __obj = {};
+  var __out = [], __capture = function(callback) {
+    var out = __out, result;
+    __out = [];
+    callback.call(this);
+    result = __out.join('');
+    __out = out;
+    return __safe(result);
+  }, __sanitize = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else if (typeof value !== 'undefined' && value != null) {
+      return __escape(value);
+    } else {
+      return '';
+    }
+  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
+  __safe = __obj.safe = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else {
+      if (!(typeof value !== 'undefined' && value != null)) value = '';
+      var result = new String(value);
+      result.ecoSafe = true;
+      return result;
+    }
+  };
+  if (!__escape) {
+    __escape = __obj.escape = function(value) {
+      return ('' + value)
+        .replace(/&/g, '&amp;')
+        .replace(/</g, '&lt;')
+        .replace(/>/g, '&gt;')
+        .replace(/"/g, '&quot;');
+    };
+  }
+  (function() {
+    (function() {
+      if (this.agent.avatar) {
+        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
+        __out.push(__sanitize(this.agent.avatar));
+        __out.push('">\n');
+      }
+    
+      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
+    
+      __out.push(__sanitize(this.agent.name));
+    
+      __out.push('</span>\n</span>');
+    
+    }).call(this);
+    
+  }).call(__obj);
+  __obj.safe = __objSafe, __obj.escape = __escape;
+  return __out.join('');
+};
+
 /*!
  * ----------------------------------------------------------------------------
  * "THE BEER-WARE LICENSE" (Revision 42):
diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index eda8bf4bc..29472bc59 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1,2 +1,2 @@
-window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(s.push('\n<img class="zammad-chat-agent-avatar" src="'),s.push(n(this.agent.avatar)),s.push('">\n')),s.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),s.push(n(this.agent.name)),s.push("</span>\n</span>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")};var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return s.prototype=e.prototype,t.prototype=new s,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var s,n,i,o,a,r,h,l,d;return d=document.getElementsByTagName("script"),r=d[d.length-1],h=r.src.match(".*://([^:/]*).*")[1],l=r.src.match("(.*)://[^:/]*.*")[1],s=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug?this.log("debug",t):void 0},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",n=0,o=s.length;o>n;n++)i=s[n],a+=" ",a+="object"==typeof i?JSON.stringify(i):i&&i.toString?i.toString():i;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;return s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),0>s?void 0:(t.stop(),t.options.callback())}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){return this.intervallId?(this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)):void 0},e}(s),n=function(t){function s(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),s.__super__.constructor.call(this,t)}return extend(s,t),s.prototype.logPrefix="io",s.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},s.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=o.length;n>s;s++)i=o[s],"pong"===i.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},s.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},s.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},s.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},s}(s),a=function(s){function i(s){return this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),i.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(i,s),i.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,n=s.length;n>t;t++)e=s[t],i=i.replace(/%s/,e);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.val(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.val()),this.onTyping()},i.prototype.onFocus=function(){var s;return t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.val())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").size()?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.val(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" 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this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return 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0},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},i.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},i.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},i.prototype.addStatus=function(t){return 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s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by 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"+jQuery(this).css("paddingLeft"),o.style.width=jQuery(this).css("width"),o.style.fontFamily=jQuery(this).css("font-family"),o.style.fontSize=jQuery(this).css("font-size"),o.style.lineHeight=jQuery(this).css("line-height"),o.style.letterSpacing=jQuery(this).css("letter-spacing"),o.style.boxSizing=jQuery(this).css("boxSizing"),
+var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return s.prototype=e.prototype,t.prototype=new s,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var s,n,i,o,a,r,h,l,d;return d=document.getElementsByTagName("script"),r=d[d.length-1],h=r.src.match(".*://([^:/]*).*")[1],l=r.src.match("(.*)://[^:/]*.*")[1],s=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug?this.log("debug",t):void 0},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",n=0,o=s.length;o>n;n++)i=s[n],a+=" ",a+="object"==typeof i?JSON.stringify(i):i&&i.toString?i.toString():i;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;return s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),0>s?void 0:(t.stop(),t.options.callback())}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){return this.intervallId?(this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)):void 0},e}(s),n=function(t){function s(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),s.__super__.constructor.call(this,t)}return extend(s,t),s.prototype.logPrefix="io",s.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},s.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=o.length;n>s;s++)i=o[s],"pong"===i.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},s.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},s.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},s.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},s}(s),a=function(s){function i(s){return this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),i.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(i,s),i.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,n=s.length;n>t;t++)e=s[t],i=i.replace(/%s/,e);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.val(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.val()),this.onTyping()},i.prototype.onFocus=function(){var s;return t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.val())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.val(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},i.prototype.open=function(){var t;return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),this.inputInitialized||(this.inputInitialized=!0,this.input.autoGrow({extraLine:!1})),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href})))},i.prototype.onOpenAnimationEnd=function(){return this.idleTimeout.stop(),this.isFullscreen?this.disableScrollOnRoot():void 0},i.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){return"offline"!==this.state?(this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")):void 0},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0))?this.scrollToBottom():void 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zammad-chat-message--agent">\n  <span class="zammad-chat-message-body">\n    <span class="zammad-chat-loading-animation">\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n    </span>\n  </span>\n</div>')}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-modal-text">\n  <span class="zammad-chat-loading-animation">\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n  </span>\n  '),s.push(this.T("All colleagues are busy.")),s.push("<br>\n  "),s.push(this.T("You are on waiting list position <strong>%s</strong>.",this.position)),s.push("\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting_list_timeout=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-modal-text">\n  '),s.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),s.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&s.push(n(" style='background: "+this.background+"'")),s.push(">"),s.push(this.T("Start new conversation")),s.push("</div>\n</div>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")};
\ No newline at end of file

From 0065028ee61a7a433cce58c9501bd40340fdd5a4 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 5 Jul 2017 07:18:19 +0200
Subject: [PATCH 091/234] Implemented issue#341 - optional subject for email,
 define if twitter initials are used and default internal state of new notes.

---
 .../app/controllers/ticket_zoom.coffee        |  19 +-
 .../ticket_zoom/article_new.coffee            | 218 ++++++++++--------
 .../{higlighter.coffee => highlighter.coffee} |   0
 .../controllers/ticket_zoom/setting.coffee    |  35 +++
 .../javascripts/app/views/ticket_zoom.jst.eco |  15 +-
 .../app/views/ticket_zoom/article_new.jst.eco |  10 +-
 .../app/views/ticket_zoom/setting.jst.eco     |   3 +
 .../20170630000001_ticket_zoom_setting.rb     |  99 ++++++++
 db/seeds/settings.rb                          |  65 +++++-
 test/browser_test_helper.rb                   |   2 +-
 10 files changed, 342 insertions(+), 124 deletions(-)
 rename app/assets/javascripts/app/controllers/ticket_zoom/{higlighter.coffee => highlighter.coffee} (100%)
 create mode 100644 app/assets/javascripts/app/controllers/ticket_zoom/setting.coffee
 create mode 100644 app/assets/javascripts/app/views/ticket_zoom/setting.jst.eco
 create mode 100644 db/migrate/20170630000001_ticket_zoom_setting.rb

diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
index d523501f2..067618d68 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
@@ -404,7 +404,7 @@ class App.TicketZoom extends App.Controller
       )
 
       new App.TicketZoomOverviewNavigator(
-        el:          elLocal.find('.overview-navigator')
+        el:          elLocal.find('.js-overviewNavigatorContainer')
         ticket_id:   @ticket_id
         overview_id: @overview_id
       )
@@ -412,13 +412,13 @@ class App.TicketZoom extends App.Controller
       new App.TicketZoomTitle(
         object_id:   @ticket_id
         overview_id: @overview_id
-        el:          elLocal.find('.ticket-title')
+        el:          elLocal.find('.js-ticketTitleContainer')
         task_key:    @task_key
       )
 
       new App.TicketZoomMeta(
         object_id: @ticket_id
-        el:        elLocal.find('.ticket-meta')
+        el:        elLocal.find('.js-ticketMetaContainer')
       )
 
       @attributeBar = new App.TicketZoomAttributeBar(
@@ -445,7 +445,12 @@ class App.TicketZoom extends App.Controller
       )
 
       @highligher = new App.TicketZoomHighlighter(
-        el:        elLocal.find('.highlighter')
+        el:        elLocal.find('.js-highlighterContainer')
+        ticket_id: @ticket_id
+      )
+
+      new App.TicketZoomSetting(
+        el:        elLocal.find('.js-settingContainer')
         ticket_id: @ticket_id
       )
 
@@ -557,14 +562,16 @@ class App.TicketZoom extends App.Controller
     return if !@ticket
     currentStoreTicket = @ticket.attributes()
     delete currentStoreTicket.article
+    internal = @Config.get('ui_ticket_zoom_article_note_new_internal')
     currentStore  =
       ticket:  currentStoreTicket
       article:
         to:          ''
         cc:          ''
+        subject:     ''
         type:        'note'
         body:        ''
-        internal:    'true'
+        internal:    internal
         in_reply_to: ''
 
     if @permissionCheck('ticket.customer')
@@ -575,7 +582,7 @@ class App.TicketZoom extends App.Controller
   formCurrent: =>
     currentParams =
       ticket:  @formParam(@el.find('.edit'))
-      article: @formParam(@el.find('.article-add'))
+      article: @articleNew.params()
 
     # add attachments if exist
     attachmentCount = @$('.article-add .textBubble .attachments .attachment').length
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index c42c5ba7a..60fd1b1bf 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -28,107 +28,9 @@ class App.TicketZoomArticleNew extends App.Controller
   constructor: ->
     super
 
-    # set possble article types
-    possibleArticleType =
-      note: true
-      phone: true
-    if @ticket && @ticket.create_article_type_id
-      articleTypeCreate = App.TicketArticleType.find(@ticket.create_article_type_id).name
-      if articleTypeCreate is 'twitter status'
-        possibleArticleType['twitter status'] = true
-      else if articleTypeCreate is 'twitter direct-message'
-        possibleArticleType['twitter direct-message'] = true
-      else if articleTypeCreate is 'email'
-        possibleArticleType['email'] = true
-      else if articleTypeCreate is 'facebook feed post'
-        possibleArticleType['facebook feed comment'] = true
-      else if articleTypeCreate is 'telegram personal-message'
-        possibleArticleType['telegram personal-message'] = true
-    if @ticket && @ticket.customer_id
-      customer = App.User.find(@ticket.customer_id)
-      if customer.email
-        possibleArticleType['email'] = true
-
-    # gets referenced in @setArticleType
     @internalSelector = true
     @type = @defaults['type'] || 'note'
-    @articleTypes = []
-    if possibleArticleType.note
-      internal = @Config.get('ui_ticket_zoom_article_new_internal')
-
-      @articleTypes.push {
-        name:       'note'
-        icon:       'note'
-        attributes: []
-        internal:   internal,
-        features:   ['attachment']
-      }
-    if possibleArticleType.email
-      @articleTypes.push {
-        name:       'email'
-        icon:       'email'
-        attributes: ['to', 'cc']
-        internal:   false,
-        features:   ['attachment']
-      }
-    if possibleArticleType['facebook feed comment']
-      @articleTypes.push {
-        name:       'facebook feed comment'
-        icon:       'facebook'
-        attributes: []
-        internal:   false,
-        features:   []
-      }
-    if possibleArticleType['twitter status']
-      @articleTypes.push {
-        name:              'twitter status'
-        icon:              'twitter'
-        attributes:        []
-        internal:          false,
-        features:          ['body:limit', 'body:initials']
-        maxTextLength:     140
-        warningTextLength: 30
-      }
-    if possibleArticleType['twitter direct-message']
-      @articleTypes.push {
-        name:              'twitter direct-message'
-        icon:              'twitter'
-        attributes:        ['to']
-        internal:          false,
-        features:          ['body:limit', 'body:initials']
-        maxTextLength:     10000
-        warningTextLength: 500
-      }
-    if possibleArticleType.phone
-      @articleTypes.push {
-        name:       'phone'
-        icon:       'phone'
-        attributes: []
-        internal:   false,
-        features:   ['attachment']
-      }
-    if possibleArticleType['telegram personal-message']
-      @articleTypes.push {
-        name:              'telegram personal-message'
-        icon:              'telegram'
-        attributes:        []
-        internal:          false,
-        features:          ['attachment']
-        maxTextLength:     10000
-        warningTextLength: 5000
-      }
-
-    if @permissionCheck('ticket.customer')
-      @type = 'note'
-      @articleTypes = [
-        {
-          name:       'note'
-          icon:       'note'
-          attributes: []
-          internal:   false,
-          features:   ['attachment']
-        },
-      ]
+    @setPossibleArticleTypes()
 
     if @permissionCheck('ticket.customer')
       @internalSelector = false
@@ -181,6 +83,114 @@ class App.TicketZoomArticleNew extends App.Controller
       @render()
     )
 
+  setPossibleArticleTypes: =>
+    possibleArticleType =
+      note: true
+      phone: true
+    if @ticket && @ticket.create_article_type_id
+      articleTypeCreate = App.TicketArticleType.find(@ticket.create_article_type_id).name
+      if articleTypeCreate is 'twitter status'
+        possibleArticleType['twitter status'] = true
+      else if articleTypeCreate is 'twitter direct-message'
+        possibleArticleType['twitter direct-message'] = true
+      else if articleTypeCreate is 'email'
+        possibleArticleType['email'] = true
+      else if articleTypeCreate is 'facebook feed post'
+        possibleArticleType['facebook feed comment'] = true
+      else if articleTypeCreate is 'telegram personal-message'
+        possibleArticleType['telegram personal-message'] = true
+    if @ticket && @ticket.customer_id
+      customer = App.User.find(@ticket.customer_id)
+      if customer.email
+        possibleArticleType['email'] = true
+
+    # gets referenced in @setArticleType
+    @articleTypes = []
+    if possibleArticleType.note
+      internal = @Config.get('ui_ticket_zoom_article_note_new_internal')
+      @articleTypes.push {
+        name:       'note'
+        icon:       'note'
+        attributes: []
+        internal:   internal,
+        features:   ['attachment']
+      }
+    if possibleArticleType.email
+      attributes = ['to', 'cc', 'subject']
+      if !@Config.get('ui_ticket_zoom_article_email_subject')
+        attributes = ['to', 'cc']
+      @articleTypes.push {
+        name:       'email'
+        icon:       'email'
+        attributes: attributes
+        internal:   false,
+        features:   ['attachment']
+      }
+    if possibleArticleType['facebook feed comment']
+      @articleTypes.push {
+        name:       'facebook feed comment'
+        icon:       'facebook'
+        attributes: []
+        internal:   false,
+        features:   []
+      }
+    if possibleArticleType['twitter status']
+      attributes = ['body:limit', 'body:initials']
+      if !@Config.get('ui_ticket_zoom_article_twitter_initials')
+        attributes = ['body:limit']
+      @articleTypes.push {
+        name:              'twitter status'
+        icon:              'twitter'
+        attributes:        []
+        internal:          false,
+        features:          ['body:limit', 'body:initials']
+        maxTextLength:     140
+        warningTextLength: 30
+      }
+    if possibleArticleType['twitter direct-message']
+      attributes = ['body:limit', 'body:initials']
+      if !@Config.get('ui_ticket_zoom_article_twitter_initials')
+        attributes = ['body:limit']
+      @articleTypes.push {
+        name:              'twitter direct-message'
+        icon:              'twitter'
+        attributes:        ['to']
+        internal:          false,
+        features:          ['body:limit', 'body:initials']
+        maxTextLength:     10000
+        warningTextLength: 500
+      }
+    if possibleArticleType.phone
+      @articleTypes.push {
+        name:       'phone'
+        icon:       'phone'
+        attributes: []
+        internal:   false,
+        features:   ['attachment']
+      }
+    if possibleArticleType['telegram personal-message']
+      @articleTypes.push {
+        name:              'telegram personal-message'
+        icon:              'telegram'
+        attributes:        []
+        internal:          false,
+        features:          ['attachment']
+        maxTextLength:     10000
+        warningTextLength: 5000
+      }
+
+    if @permissionCheck('ticket.customer')
+      @type = 'note'
+      @articleTypes = [
+        {
+          name:       'note'
+          icon:       'note'
+          attributes: []
+          internal:   false,
+          features:   ['attachment']
+        },
+      ]
+
   placeCaretAtEnd: (el) ->
     el.focus()
     if typeof window.getSelection isnt 'undefined' && typeof document.createRange isnt 'undefined'
@@ -318,9 +328,6 @@ class App.TicketZoomArticleNew extends App.Controller
       params.form_id      = @form_id
       params.content_type = 'text/html'
 
-      if !params['internal']
-        params['internal'] = false
-
       if @permissionCheck('ticket.customer')
         sender           = App.TicketArticleSender.findByAttribute('name', 'Customer')
         type             = App.TicketArticleType.findByAttribute('name', 'web')
@@ -332,6 +339,11 @@ class App.TicketZoomArticleNew extends App.Controller
         params.sender_id = sender.id
         params.type_id   = type.id
 
+    if params.internal
+      params.internal = true
+    else
+      params.internal = false
+
     if params.type is 'twitter status'
       App.Utils.htmlRemoveRichtext(@$('[data-name=body]'), false)
       params.content_type = 'text/plain'
@@ -478,6 +490,8 @@ class App.TicketZoomArticleNew extends App.Controller
     @articleNewEdit.attr('data-type', type)
     @$('.js-selectableTypes').addClass('hide').filter("[data-type='#{type}']").removeClass('hide')
 
+    @setPossibleArticleTypes()
+
     # get config
     config = {}
     for articleTypeConfig in @articleTypes
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/higlighter.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/highlighter.coffee
similarity index 100%
rename from app/assets/javascripts/app/controllers/ticket_zoom/higlighter.coffee
rename to app/assets/javascripts/app/controllers/ticket_zoom/highlighter.coffee
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/setting.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/setting.coffee
new file mode 100644
index 000000000..1103f9e3c
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/setting.coffee
@@ -0,0 +1,35 @@
+class App.TicketZoomSetting extends App.Controller
+  events:
+    'click .js-setting': 'show'
+
+  constructor: ->
+    super
+    return if !@permissionCheck('admin')
+    @render()
+
+  render: ->
+    @html(App.view('ticket_zoom/setting')())
+
+  show: ->
+    new Modal()
+
+class Modal extends App.ControllerModal
+  buttonClose: true
+  buttonCancel: true
+  buttonSubmit: false
+  head: 'Settings'
+
+  constructor: ->
+    super
+
+  render: =>
+    super
+
+  post: =>
+    new App.SettingsArea(
+      area: 'UI::TicketZoom'
+      el: @el.find('.modal-body')
+    )
+
+  content: ->
+    App.view('generic/page_loading')()
diff --git a/app/assets/javascripts/app/views/ticket_zoom.jst.eco b/app/assets/javascripts/app/views/ticket_zoom.jst.eco
index 36ef86765..89d8733a8 100644
--- a/app/assets/javascripts/app/views/ticket_zoom.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom.jst.eco
@@ -1,21 +1,22 @@
 <div class="tabsSidebar-holder">
   <div class="scrollPageHeader tabsSidebar-sidebarSpacer" style="right: <%- @scrollbarWidth %>px">
     <small><%- @C('ticket_hook') %> <span class="ticket-number"><%- @ticket.number %></span></small>
-    <div class="ticket-title"></div>
-    <div class="highlighter"></div>
-    <div class="overview-navigator"></div>
+    <div class="js-ticketTitleContainer ticket-title"></div>
+    <div class="js-highlighterContainer highlighter"></div>
+    <div class="js-overviewNavigatorContainer overview-navigator"></div>
   </div>
   <div class="main no-padding flex tabsSidebar-sidebarSpacer tabsSidebar-tabsSpacer">
     <div class="ticketZoom">
       <div class="ticketZoom-controls">
-        <div class="highlighter"></div>
-        <div class="overview-navigator"></div>
+        <div class="js-settingContainer"></div>
+        <div class="js-highlighterContainer highlighter"></div>
+        <div class="js-overviewNavigatorContainer overview-navigator"></div>
       </div>
       <div class="ticketZoom-header">
         <div class="flex vertical center">
           <div class="js-avatar"></div>
-          <div class="ticket-title"></div>
-          <div class="ticket-meta"></div>
+          <div class="js-ticketTitleContainer ticket-title"></div>
+          <div class="js-ticketMetaContainer"></div>
         </div>
       </div>
       <div class="ticket-article"></div>
diff --git a/app/assets/javascripts/app/views/ticket_zoom/article_new.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/article_new.jst.eco
index 4f160381a..7f7142818 100644
--- a/app/assets/javascripts/app/views/ticket_zoom/article_new.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom/article_new.jst.eco
@@ -41,13 +41,19 @@
         <div class="formGroup-label">
           <label for=""><%- @T('To') %></label>
         </div>
-        <div class="controls"><input id="" type="text" name="to" value="<%= @article.to %>" class="form-control js-mail-inputs" required="required"></div>
+        <div class="controls"><input type="text" name="to" value="<%= @article.to %>" class="form-control js-mail-inputs" required="required"></div>
       </div>
       <div class="input form-group">
         <div class="formGroup-label">
           <label for=""><%- @T('Cc') %></label>
         </div>
-        <div class="controls"><input id="" type="text" name="cc" value="<%= @article.cc %>" class="form-control js-mail-inputs"></div>
+        <div class="controls"><input type="text" name="cc" value="<%= @article.cc %>" class="form-control js-mail-inputs"></div>
+      </div>
+      <div class="input form-group">
+        <div class="formGroup-label">
+          <label for=""><%- @T('Subject') %></label>
+        </div>
+        <div class="controls"><input type="text" name="subject" value="<%= @article.subject %>" class="form-control js-mail-inputs2"></div>
       </div>
 
       <div class="textBubble js-writeArea">
diff --git a/app/assets/javascripts/app/views/ticket_zoom/setting.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/setting.jst.eco
new file mode 100644
index 000000000..491eab3c3
--- /dev/null
+++ b/app/assets/javascripts/app/views/ticket_zoom/setting.jst.eco
@@ -0,0 +1,3 @@
+<div class="btn btn--action btn--split--first js-setting centered">
+  <%- @Icon('cog', 'dropdown-icon') %>
+</div>
\ No newline at end of file
diff --git a/db/migrate/20170630000001_ticket_zoom_setting.rb b/db/migrate/20170630000001_ticket_zoom_setting.rb
new file mode 100644
index 000000000..9966132fd
--- /dev/null
+++ b/db/migrate/20170630000001_ticket_zoom_setting.rb
@@ -0,0 +1,99 @@
+class TicketZoomSetting < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    setting = Setting.find_by(name: 'ui_ticket_zoom_article_new_internal')
+    if setting
+      setting.title = 'Note - default visibility'
+      setting.name = 'ui_ticket_zoom_article_note_new_internal'
+      setting.description = 'Default visibility for new articles.'
+      setting.preferences[:prio] = 100
+      setting.options[:form][0][:name] = 'ui_ticket_zoom_article_note_new_internal'
+      setting.save!
+    end
+    Setting.create_if_not_exists(
+      title: 'Note - default visibility',
+      name: 'ui_ticket_zoom_article_note_new_internal',
+      area: 'UI::TicketZoom',
+      description: 'Default visibility for new articles.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'ui_ticket_zoom_article_note_new_internal',
+            tag: 'boolean',
+            translate: true,
+            options: {
+              true  => 'internal',
+              false => 'public',
+            },
+          },
+        ],
+      },
+      state: true,
+      preferences: {
+        prio: 100,
+        permission: ['admin.ui'],
+      },
+      frontend: true
+    )
+    Setting.create_if_not_exists(
+      title: 'Email - subject field',
+      name: 'ui_ticket_zoom_article_email_subject',
+      area: 'UI::TicketZoom',
+      description: 'Use subject field for emails. If disabled, the ticket title will be used as subject.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'ui_ticket_zoom_article_email_subject',
+            tag: 'boolean',
+            translate: true,
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: false,
+      preferences: {
+        prio: 200,
+        permission: ['admin.ui'],
+      },
+      frontend: true
+    )
+    Setting.create_if_not_exists(
+      title: 'Twitter - tweet initials',
+      name: 'ui_ticket_zoom_article_twitter_initials',
+      area: 'UI::TicketZoom',
+      description: 'Add sender initials to end of a tweet.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'ui_ticket_zoom_article_twitter_initials',
+            tag: 'boolean',
+            translate: true,
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: true,
+      preferences: {
+        prio: 300,
+        permission: ['admin.ui'],
+      },
+      frontend: true
+    )
+  end
+
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 9734aa262..73b3b7797 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -546,18 +546,17 @@ Setting.create_if_not_exists(
   },
   frontend: true
 )
-
 Setting.create_if_not_exists(
-  title: 'Define default visibility of new a new article',
-  name: 'ui_ticket_zoom_article_new_internal',
+  title: 'Note - default visibility',
+  name: 'ui_ticket_zoom_article_note_new_internal',
   area: 'UI::TicketZoom',
-  description: 'Set default visibility of new a new article.',
+  description: 'Default visibility for new note.',
   options: {
     form: [
       {
         display: '',
         null: true,
-        name: 'ui_ticket_zoom_article_new_internal',
+        name: 'ui_ticket_zoom_article_note_new_internal',
         tag: 'boolean',
         translate: true,
         options: {
@@ -569,7 +568,61 @@ Setting.create_if_not_exists(
   },
   state: true,
   preferences: {
-    prio: 1,
+    prio: 100,
+    permission: ['admin.ui'],
+  },
+  frontend: true
+)
+Setting.create_if_not_exists(
+  title: 'Email - subject field',
+  name: 'ui_ticket_zoom_article_email_subject',
+  area: 'UI::TicketZoom',
+  description: 'Use subject field for emails. If disabled, the ticket title will be used as subject.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'ui_ticket_zoom_article_email_subject',
+        tag: 'boolean',
+        translate: true,
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: false,
+  preferences: {
+    prio: 200,
+    permission: ['admin.ui'],
+  },
+  frontend: true
+)
+Setting.create_if_not_exists(
+  title: 'Twitter - tweet initials',
+  name: 'ui_ticket_zoom_article_twitter_initials',
+  area: 'UI::TicketZoom',
+  description: 'Add sender initials to end of a tweet.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'ui_ticket_zoom_article_twitter_initials',
+        tag: 'boolean',
+        translate: true,
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: true,
+  preferences: {
+    prio: 300,
     permission: ['admin.ui'],
   },
   frontend: true
diff --git a/test/browser_test_helper.rb b/test/browser_test_helper.rb
index 1e221f193..f0c42a8d1 100644
--- a/test/browser_test_helper.rb
+++ b/test/browser_test_helper.rb
@@ -2261,7 +2261,7 @@ wait untill text in selector disabppears
     9.times {
       begin
         text = instance.find_elements(css: '.content.active .js-reset')[0].text
-        if !text || text.empty?
+        if text.blank?
           screenshot(browser: instance, comment: 'ticket_update_ok')
           sleep 1
           return true

From 714b88aa93ec08acf8c170e577e7f971688da68a Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Thu, 6 Jul 2017 11:05:28 +0200
Subject: [PATCH 092/234] Fixed issue #1194 - Add date/time information to time
 accounting (xls export).

---
 .../views/time_accounting/by_ticket.jst.eco   |  4 +
 .../time_accountings_controller.rb            | 92 +++++++++++++++++++
 2 files changed, 96 insertions(+)

diff --git a/app/assets/javascripts/app/views/time_accounting/by_ticket.jst.eco b/app/assets/javascripts/app/views/time_accounting/by_ticket.jst.eco
index 143de9e84..0f395dbf9 100644
--- a/app/assets/javascripts/app/views/time_accounting/by_ticket.jst.eco
+++ b/app/assets/javascripts/app/views/time_accounting/by_ticket.jst.eco
@@ -13,6 +13,8 @@
     <th><%- @T('Agent') %>
     <th><%- @T('Time Units') %>
     <th><%- @T('Time Units Total') %>
+    <th><%- @T('Created at') %>
+    <th><%- @T('Closed at') %>
   </thead>
   <tbody>
   <% for row in @rows: %>
@@ -24,6 +26,8 @@
     <td><%= row.agent %>
     <td><%= row.time_unit %>
     <td><%= row.ticket.time_unit %>
+    <td><%- @humanTime(row.ticket.created_at) %>
+    <td><%- @humanTime(row.ticket.close_at) %>
   <% end %>
   </tbody>
 </table>
diff --git a/app/controllers/time_accountings_controller.rb b/app/controllers/time_accountings_controller.rb
index f2acb1a09..69268dc2d 100644
--- a/app/controllers/time_accountings_controller.rb
+++ b/app/controllers/time_accountings_controller.rb
@@ -93,9 +93,84 @@ class TimeAccountingsController < ApplicationController
           name: 'Time Units Total',
           width: 10,
         },
+        {
+          name: 'Created at',
+          width: 10,
+        },
+        {
+          name: 'Closed at',
+          width: 10,
+        },
+        {
+          name: 'Close Escalation At',
+          width: 10,
+        },
+        {
+          name: 'Close In Min',
+          width: 10,
+        },
+        {
+          name: 'Close Diff In Min',
+          width: 10,
+        },
+        {
+          name: 'First Response At',
+          width: 10,
+        },
+        {
+          name: 'First Response Escalation At',
+          width: 10,
+        },
+        {
+          name: 'First Response In Min',
+          width: 10,
+        },
+        {
+          name: 'First Response Diff In Min',
+          width: 10,
+        },
+        {
+          name: 'Update Escalation At',
+          width: 10,
+        },
+        {
+          name: 'Update In Min',
+          width: 10,
+        },
+        {
+          name: 'Update Diff In Min',
+          width: 10,
+        },
+        {
+          name: 'Last Contact At',
+          width: 10,
+        },
+        {
+          name: 'Last Contact Agent At',
+          width: 10,
+        },
+        {
+          name: 'Last Contact Customer At',
+          width: 10,
+        },
+        {
+          name: 'Article Count',
+          width: 10,
+        },
+        {
+          name: 'Escalation At',
+          width: 10,
+        },
       ]
       result = []
       results.each { |row|
+        row[:ticket].keys.each{|field|
+          next if row[:ticket][field].blank?
+          next if !row[:ticket][field].kind_of?(ActiveSupport::TimeWithZone)
+
+          row[:ticket][field] = row[:ticket][field].iso8601
+        }
+
         result_row = [
           row[:ticket]['number'],
           row[:ticket]['title'],
@@ -104,6 +179,23 @@ class TimeAccountingsController < ApplicationController
           row[:agent],
           row[:time_unit],
           row[:ticket]['time_unit'],
+          row[:ticket]['created_at'],
+          row[:ticket]['close_at'],
+          row[:ticket]['close_escalation_at'],
+          row[:ticket]['close_in_min'],
+          row[:ticket]['close_diff_in_min'],
+          row[:ticket]['first_response_at'],
+          row[:ticket]['first_response_escalation_at'],
+          row[:ticket]['first_response_in_min'],
+          row[:ticket]['first_response_diff_in_min'],
+          row[:ticket]['update_escalation_at'],
+          row[:ticket]['update_in_min'],
+          row[:ticket]['update_diff_in_min'],
+          row[:ticket]['last_contact_at'],
+          row[:ticket]['last_contact_agent_at'],
+          row[:ticket]['last_contact_customer_at'],
+          row[:ticket]['article_count'],
+          row[:ticket]['escalation_at'],
         ]
         result.push result_row
       }

From 164aa47e577d9dc2536f96229c8f533e827bca2d Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Thu, 6 Jul 2017 13:47:33 +0200
Subject: [PATCH 093/234] Tidied.

---
 app/controllers/time_accountings_controller.rb | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/app/controllers/time_accountings_controller.rb b/app/controllers/time_accountings_controller.rb
index 69268dc2d..e258217a7 100644
--- a/app/controllers/time_accountings_controller.rb
+++ b/app/controllers/time_accountings_controller.rb
@@ -164,9 +164,9 @@ class TimeAccountingsController < ApplicationController
       ]
       result = []
       results.each { |row|
-        row[:ticket].keys.each{|field|
+        row[:ticket].keys.each { |field|
           next if row[:ticket][field].blank?
-          next if !row[:ticket][field].kind_of?(ActiveSupport::TimeWithZone)
+          next if !row[:ticket][field].is_a?(ActiveSupport::TimeWithZone)
 
           row[:ticket][field] = row[:ticket][field].iso8601
         }

From 74ebb10d2c2b3a39a94e90596b5d725e53ef321c Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Thu, 6 Jul 2017 15:58:10 +0200
Subject: [PATCH 094/234] Fixed issue #1149 - Trigger: Wrong behaviour for
 condition "is not" "not set".

---
 app/models/ticket.rb             |   6 +-
 test/unit/ticket_trigger_test.rb | 222 +++++++++++++++++++++++++++++++
 2 files changed, 225 insertions(+), 3 deletions(-)

diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 6c5537b74..01c8a502e 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -504,7 +504,7 @@ condition example
             query += "#{attribute} IN (?)"
             bind_params.push 1
           else
-            query += "#{attribute} IS NOT NULL"
+            query += "#{attribute} IS NULL"
           end
         elsif selector['pre_condition'] == 'current_user.id'
           raise "Use current_user.id in selector, but no current_user is set #{selector.inspect}" if !current_user_id
@@ -518,7 +518,7 @@ condition example
         else
           # rubocop:disable Style/IfInsideElse
           if selector['value'].nil?
-            query += "#{attribute} IS NOT NULL"
+            query += "#{attribute} IS NULL"
           else
             query += "#{attribute} IN (?)"
             bind_params.push selector['value']
@@ -531,7 +531,7 @@ condition example
             query += "#{attribute} NOT IN (?)"
             bind_params.push 1
           else
-            query += "#{attribute} IS NULL"
+            query += "#{attribute} IS NOT NULL"
           end
         elsif selector['pre_condition'] == 'current_user.id'
           query += "#{attribute} NOT IN (?)"
diff --git a/test/unit/ticket_trigger_test.rb b/test/unit/ticket_trigger_test.rb
index 7a7d6f628..306630c8a 100644
--- a/test/unit/ticket_trigger_test.rb
+++ b/test/unit/ticket_trigger_test.rb
@@ -1414,6 +1414,228 @@ class TicketTriggerTest < ActiveSupport::TestCase
 
   end
 
+  test '6.1 owner auto assignment based on organization' do
+    trigger1 = Trigger.create_or_update(
+      name: 'aaa auto assignment',
+      condition: {
+        'ticket.organization_id' => {
+          'operator' => 'is not',
+          'pre_condition' => 'not_set',
+          'value' => '',
+          'value_completion' => '',
+        },
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'update',
+        },
+      },
+      perform: {
+        'ticket.owner_id' => {
+          'pre_condition' => 'current_user.id',
+          'value' => '',
+          'value_completion' => '',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    roles = Role.where(name: 'Agent')
+    agent = User.create_or_update(
+      login: 'agent@example.com',
+      firstname: 'Trigger',
+      lastname: 'Agent1',
+      email: 'agent@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    roles = Role.where(name: 'Customer')
+    customer = User.create_or_update(
+      login: 'customer@example.com',
+      firstname: 'Trigger',
+      lastname: 'Customer1',
+      email: 'customer@example.com',
+      password: 'customerpw',
+      vip: true,
+      active: true,
+      roles: roles,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    ticket1 = Ticket.create(
+      title: 'test 123',
+      group: Group.lookup(name: 'Users'),
+      customer: customer,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: "some message <b>note</b>\nnew line",
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
+      type: Ticket::Article::Type.find_by(name: 'note'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+
+    assert_equal('test 123', ticket1.title, 'ticket1.title verify')
+    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
+    assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
+    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
+    assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
+    assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
+    assert_equal([], ticket1.tag_list)
+
+    ticket1.update_attribute(:customer, User.lookup(email: 'nicole.braun@zammad.org') )
+
+    UserInfo.current_user_id = agent.id
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'update',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'update',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
+      type: Ticket::Article::Type.find_by(name: 'note'),
+    )
+    Observer::Transaction.commit
+    UserInfo.current_user_id = nil
+
+    ticket1.reload
+    assert_equal('test 123', ticket1.title, 'ticket1.title verify')
+    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
+    assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
+    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
+    assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
+    assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
+    assert_equal([], ticket1.tag_list)
+  end
+
+  test '6.2 owner auto assignment based on organization' do
+    trigger1 = Trigger.create_or_update(
+      name: 'aaa auto assignment',
+      condition: {
+        'ticket.organization_id' => {
+          'operator' => 'is',
+          'pre_condition' => 'not_set',
+          'value' => '',
+          'value_completion' => '',
+        },
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'update',
+        },
+      },
+      perform: {
+        'ticket.owner_id' => {
+          'pre_condition' => 'current_user.id',
+          'value' => '',
+          'value_completion' => '',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    roles = Role.where(name: 'Agent')
+    agent = User.create_or_update(
+      login: 'agent@example.com',
+      firstname: 'Trigger',
+      lastname: 'Agent1',
+      email: 'agent@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    roles = Role.where(name: 'Customer')
+    customer = User.create_or_update(
+      login: 'customer@example.com',
+      firstname: 'Trigger',
+      lastname: 'Customer1',
+      email: 'customer@example.com',
+      password: 'customerpw',
+      vip: true,
+      active: true,
+      roles: roles,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    ticket1 = Ticket.create(
+      title: 'test 123',
+      group: Group.lookup(name: 'Users'),
+      customer: User.lookup(email: 'nicole.braun@zammad.org'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: "some message <b>note</b>\nnew line",
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
+      type: Ticket::Article::Type.find_by(name: 'note'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    Observer::Transaction.commit
+
+    assert_equal('test 123', ticket1.title, 'ticket1.title verify')
+    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
+    assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
+    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
+    assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
+    assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
+    assert_equal([], ticket1.tag_list)
+
+    ticket1.update_attribute(:customer, customer )
+
+    UserInfo.current_user_id = agent.id
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'update',
+      message_id: 'some@id',
+      content_type: 'text/html',
+      body: 'update',
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
+      type: Ticket::Article::Type.find_by(name: 'note'),
+    )
+    Observer::Transaction.commit
+    UserInfo.current_user_id = nil
+
+    ticket1.reload
+    assert_equal('test 123', ticket1.title, 'ticket1.title verify')
+    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
+    assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
+    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
+    assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
+    assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
+    assert_equal([], ticket1.tag_list)
+  end
+
   test '7 owner auto assignment' do
     trigger1 = Trigger.create_or_update(
       name: 'aaa auto assignment',

From 672b1ab40c5e307657d09b508155570bb80152f4 Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Fri, 7 Jul 2017 16:47:15 +0200
Subject: [PATCH 095/234] Fixed issue #884 - Firefox - Focus lost after using
 :: TextSnippts.

---
 app/assets/javascripts/app/lib/base/jquery.textmodule.js | 3 ++-
 1 file changed, 2 insertions(+), 1 deletion(-)

diff --git a/app/assets/javascripts/app/lib/base/jquery.textmodule.js b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
index 492229a00..6236f42d3 100644
--- a/app/assets/javascripts/app/lib/base/jquery.textmodule.js
+++ b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
@@ -180,7 +180,7 @@
   Plugin.prototype.renderBase = function() {
     this.$element.after('<div class="shortcut dropdown"><ul class="dropdown-menu" style="max-height: 200px;"></ul></div>')
     this.$widget = this.$element.next()
-    this.$widget.on('click', 'li', $.proxy(this.onEntryClick, this))
+    this.$widget.on('mousedown', 'li', $.proxy(this.onEntryClick, this))
     this.$widget.on('mouseenter', 'li', $.proxy(this.onMouseEnter, this))
   }
 
@@ -313,6 +313,7 @@
   }
 
   Plugin.prototype.onEntryClick = function(event) {
+    event.preventDefault()
     var id = $(event.target).data('id')
     this.take(id)
   }

From d1278d44c2fc96e761ad90f6cc72f4a7fdca968f Mon Sep 17 00:00:00 2001
From: Jens Pfeifer <jens.pfeifer@znuny.com>
Date: Mon, 10 Jul 2017 15:00:51 +0000
Subject: [PATCH 096/234] Fixed typos.

---
 .../javascripts/app/controllers/widget/dev_banner.coffee      | 4 ++--
 lib/core_ext/string.rb                                        | 2 +-
 2 files changed, 3 insertions(+), 3 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/widget/dev_banner.coffee b/app/assets/javascripts/app/controllers/widget/dev_banner.coffee
index a8f7f5c9e..28d534391 100644
--- a/app/assets/javascripts/app/controllers/widget/dev_banner.coffee
+++ b/app/assets/javascripts/app/controllers/widget/dev_banner.coffee
@@ -5,10 +5,10 @@ class Widget
     banner = """
 |
 | Welcome Zammad Developer!
-| You can enable debugging by the following examples (value is a regex):
+| You can enable debugging with the following examples (value is a regex):
 |
 | App.Log.config('module', '(websocket|delay|interval)') // enable debugging for websocket, delay and interval class
-| App.Log.config('content', 'send')                      // enable debugging for messages which contains the string 'send'
+| App.Log.config('content', 'send')                      // enable debugging for messages which contain the string 'send'
 | App.Log.config('banner', false)                        // disable this banner
 |
 | App.Log.config()         // current settings
diff --git a/lib/core_ext/string.rb b/lib/core_ext/string.rb
index 6552f3e99..f93035d93 100644
--- a/lib/core_ext/string.rb
+++ b/lib/core_ext/string.rb
@@ -81,7 +81,7 @@ class String
   def html2text(string_only = false, strict = false)
     string = "#{self}" # rubocop:disable Style/UnneededInterpolation
 
-    # in case of invalid encodeing, strip invalid chars
+    # in case of invalid encoding, strip invalid chars
     # see also test/fixtures/mail21.box
     # note: string.encode!('UTF-8', 'UTF-8', :invalid => :replace, :replace => '?') was not detecting invalid chars
     if !string.valid_encoding?

From 8a08a368fcc4b756bcfc22df2ee4b5e40cfedffa Mon Sep 17 00:00:00 2001
From: Jens Pfeifer <jens.pfeifer@znuny.com>
Date: Wed, 12 Jul 2017 07:39:37 +0000
Subject: [PATCH 097/234] Updated guard-symlink.

---
 Gemfile.lock | 5 +++--
 1 file changed, 3 insertions(+), 2 deletions(-)

diff --git a/Gemfile.lock b/Gemfile.lock
index 5b161264b..6b8623801 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -151,7 +151,8 @@ GEM
       guard (~> 2.8)
       guard-compat (~> 1.0)
       multi_json (~> 1.8)
-    guard-symlink (0.1.0)
+    guard-symlink (0.1.1)
+      guard
       guard-compat (~> 1.1)
     hashdiff (0.3.2)
     hashie (3.4.4)
@@ -499,4 +500,4 @@ RUBY VERSION
    ruby 2.3.1p112
 
 BUNDLED WITH
-   1.13.7
+   1.15.1

From 899daa653054295f165f2ec50df732152ad2a7da Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 12 Jul 2017 11:20:17 +0200
Subject: [PATCH 098/234] Fixed issue #1240 - Unable to add Linked Gitlab
 account.

---
 Gemfile.lock                    | 26 +++++++++++++-------------
 config/initializers/omniauth.rb |  1 -
 2 files changed, 13 insertions(+), 14 deletions(-)

diff --git a/Gemfile.lock b/Gemfile.lock
index 6b8623801..bac5b7af6 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -155,7 +155,7 @@ GEM
       guard
       guard-compat (~> 1.1)
     hashdiff (0.3.2)
-    hashie (3.4.4)
+    hashie (3.5.5)
     htmlentities (4.3.4)
     http (1.0.4)
       addressable (~> 2.3)
@@ -170,7 +170,7 @@ GEM
     icalendar (2.4.1)
     inflection (1.0.0)
     json (1.8.6)
-    jwt (1.5.4)
+    jwt (1.5.6)
     kgio (2.11.0)
     koala (2.4.0)
       addressable
@@ -195,7 +195,7 @@ GEM
     mini_portile2 (2.2.0)
     minitest (5.10.2)
     multi_json (1.12.1)
-    multi_xml (0.5.5)
+    multi_xml (0.6.0)
     multipart-post (2.0.0)
     mysql2 (0.4.6)
     naught (1.1.0)
@@ -209,27 +209,27 @@ GEM
       nenv (~> 0.1)
       shellany (~> 0.0)
     oauth (0.5.1)
-    oauth2 (1.2.0)
-      faraday (>= 0.8, < 0.10)
+    oauth2 (1.4.0)
+      faraday (>= 0.8, < 0.13)
       jwt (~> 1.0)
       multi_json (~> 1.3)
       multi_xml (~> 0.5)
       rack (>= 1.2, < 3)
     octokit (4.4.1)
       sawyer (~> 0.7.0, >= 0.5.3)
-    omniauth (1.3.1)
-      hashie (>= 1.2, < 4)
-      rack (>= 1.0, < 3)
+    omniauth (1.6.1)
+      hashie (>= 3.4.6, < 3.6.0)
+      rack (>= 1.6.2, < 3)
     omniauth-facebook (4.0.0)
       omniauth-oauth2 (~> 1.2)
-    omniauth-github (1.1.2)
-      omniauth (~> 1.0)
-      omniauth-oauth2 (~> 1.1)
+    omniauth-github (1.3.0)
+      omniauth (~> 1.5)
+      omniauth-oauth2 (>= 1.4.0, < 2.0)
     omniauth-gitlab (1.0.2)
       omniauth (~> 1.0)
       omniauth-oauth2 (~> 1.0)
-    omniauth-google-oauth2 (0.4.1)
-      jwt (~> 1.5.2)
+    omniauth-google-oauth2 (0.5.0)
+      jwt (~> 1.5)
       multi_json (~> 1.3)
       omniauth (>= 1.1.1)
       omniauth-oauth2 (>= 1.3.1)
diff --git a/config/initializers/omniauth.rb b/config/initializers/omniauth.rb
index 6436d6aad..a9ebe137b 100644
--- a/config/initializers/omniauth.rb
+++ b/config/initializers/omniauth.rb
@@ -32,7 +32,6 @@ Rails.application.config.middleware.use OmniAuth::Builder do
       authorize_url: '/oauth/authorize',
       token_url: '/oauth/token'
     },
-    scope: 'read_user',
   }
 
   # oauth2 database connect

From eedfacbfa285b06fc983f534daad6b8e4df331b0 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 12 Jul 2017 11:27:33 +0200
Subject: [PATCH 099/234] Set X-Forwarded-Proto to get https prefix in omniauth
 generated callback urls. Relateed to issue #1240.

---
 contrib/nginx/zammad.conf     | 2 ++
 contrib/nginx/zammad_ssl.conf | 2 ++
 2 files changed, 4 insertions(+)

diff --git a/contrib/nginx/zammad.conf b/contrib/nginx/zammad.conf
index 7bb4fcc25..279d35f51 100644
--- a/contrib/nginx/zammad.conf
+++ b/contrib/nginx/zammad.conf
@@ -33,6 +33,7 @@ server {
         proxy_set_header Connection "Upgrade";
         proxy_set_header CLIENT_IP $remote_addr;
         proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
+        proxy_set_header X-Forwarded-Proto $scheme;
         proxy_read_timeout 86400;
         proxy_pass http://zammad-websocket;
     }
@@ -41,6 +42,7 @@ server {
         proxy_set_header Host $http_host;
         proxy_set_header CLIENT_IP $remote_addr;
         proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
+        proxy_set_header X-Forwarded-Proto $scheme;
         proxy_read_timeout 180;
         proxy_pass http://zammad;
 
diff --git a/contrib/nginx/zammad_ssl.conf b/contrib/nginx/zammad_ssl.conf
index 248790af3..de55f36ed 100644
--- a/contrib/nginx/zammad_ssl.conf
+++ b/contrib/nginx/zammad_ssl.conf
@@ -124,6 +124,7 @@ server {
         proxy_set_header Connection "Upgrade";
         proxy_set_header CLIENT_IP $remote_addr;
         proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
+        proxy_set_header X-Forwarded-Proto $scheme;
         proxy_read_timeout 86400;
         proxy_pass http://zammad-websocket;
     }
@@ -132,6 +133,7 @@ server {
         proxy_set_header Host $http_host;
         proxy_set_header CLIENT_IP $remote_addr;
         proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
+        proxy_set_header X-Forwarded-Proto $scheme;
         proxy_read_timeout 180;
         proxy_pass http://zammad;
 

From 9f6a4a99f5835fe7e2153b9a6f3ad1603818b091 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 12 Jul 2017 16:41:10 +0200
Subject: [PATCH 100/234] Ensure that a user has always (at least) signup rules
 and not none roles.

---
 app/controllers/users_controller.rb |  6 +-
 app/models/user.rb                  |  7 ++-
 test/unit/user_test.rb              | 88 ++++++++++++++++++++++++++---
 3 files changed, 89 insertions(+), 12 deletions(-)

diff --git a/app/controllers/users_controller.rb b/app/controllers/users_controller.rb
index 8376b1c68..c1997de05 100644
--- a/app/controllers/users_controller.rb
+++ b/app/controllers/users_controller.rb
@@ -252,17 +252,17 @@ class UsersController < ApplicationController
 
       # only allow Admin's
       if current_user.permissions?('admin.user') && (params[:role_ids] || params[:roles])
-        user.associations_from_param({ role_ids: params[:role_ids], roles: params[:roles] })
+        user.associations_from_param(role_ids: params[:role_ids], roles: params[:roles])
       end
 
       # only allow Admin's
       if current_user.permissions?('admin.user') && (params[:group_ids] || params[:groups])
-        user.associations_from_param({ group_ids: params[:group_ids], groups: params[:groups] })
+        user.associations_from_param(group_ids: params[:group_ids], groups: params[:groups])
       end
 
       # only allow Admin's and Agent's
       if current_user.permissions?(['admin.user', 'ticket.agent']) && (params[:organization_ids] || params[:organizations])
-        user.associations_from_param({ organization_ids: params[:organization_ids], organizations: params[:organizations] })
+        user.associations_from_param(organization_ids: params[:organization_ids], organizations: params[:organizations])
       end
 
       if params[:expand]
diff --git a/app/models/user.rb b/app/models/user.rb
index 53355583d..1c3b2e7dd 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -38,7 +38,7 @@ class User < ApplicationModel
   load 'user/search_index.rb'
   include User::SearchIndex
 
-  before_validation :check_name, :check_email, :check_login, :ensure_password
+  before_validation :check_name, :check_email, :check_login, :ensure_password, :ensure_roles
   before_create   :check_preferences_default, :validate_roles, :domain_based_assignment, :set_locale
   before_update   :check_preferences_default, :validate_roles, :reset_login_failed
   after_create    :avatar_for_email_check
@@ -886,6 +886,11 @@ returns
     true
   end
 
+  def ensure_roles
+    return true if role_ids.present?
+    self.role_ids = Role.signup_role_ids
+  end
+
   def validate_roles
     return true if !role_ids
     role_ids.each { |role_id|
diff --git a/test/unit/user_test.rb b/test/unit/user_test.rb
index 799294515..97043b876 100644
--- a/test/unit/user_test.rb
+++ b/test/unit/user_test.rb
@@ -245,9 +245,9 @@ class UserTest < ActiveSupport::TestCase
     tests.each { |test|
 
       # check if user exists
-      user = User.where( login: test[:create][:login] ).first
+      user = User.where(login: test[:create][:login]).first
       if user
-        user.destroy
+        user.destroy!
       end
 
       user = User.create( test[:create] )
@@ -266,8 +266,8 @@ class UserTest < ActiveSupport::TestCase
         end
       }
       if test[:create_verify][:image_md5]
-        file = Avatar.get_by_hash( user.image )
-        file_md5 = Digest::MD5.hexdigest( file.content )
+        file = Avatar.get_by_hash(user.image)
+        file_md5 = Digest::MD5.hexdigest(file.content)
         assert_equal(test[:create_verify][:image_md5], file_md5, "create avatar md5 check in (#{test[:name]})")
       end
       if test[:update]
@@ -275,7 +275,7 @@ class UserTest < ActiveSupport::TestCase
 
         test[:update_verify].each { |key, value|
           next if key == :image_md5
-          if user.respond_to?( key )
+          if user.respond_to?(key)
             assert_equal(value, user.send(key), "update check #{key} in (#{test[:name]})")
           else
             assert_equal(value, user[key], "update check #{key} in (#{test[:name]})")
@@ -289,10 +289,83 @@ class UserTest < ActiveSupport::TestCase
         end
       end
 
-      user.destroy
+      user.destroy!
     }
   end
 
+  test 'ensure roles' do
+    name = rand(999_999_999)
+
+    admin = User.create_or_update(
+      login: "admin-role#{name}@example.com",
+      firstname: 'Role',
+      lastname: "Admin#{name}",
+      email: "admin-role#{name}@example.com",
+      password: 'adminpw',
+      active: true,
+      roles: Role.where(name: %w(Admin Agent)),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    customer1 = User.create_or_update(
+      login: "user-ensure-role1-#{name}@example.com",
+      firstname: 'Role',
+      lastname: "Customer#{name}",
+      email: "user-ensure-role1-#{name}@example.com",
+      password: 'customerpw',
+      active: true,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(customer1.role_ids.sort, Role.signup_role_ids)
+
+    roles = Role.where(name: 'Agent')
+    customer1.roles = roles
+    customer1.save!
+
+    assert_equal(customer1.role_ids.count, 1)
+    assert_equal(customer1.role_ids.first, roles.first.id)
+    assert_equal(customer1.roles.first.id, roles.first.id)
+
+    customer1.roles = []
+    customer1.save!
+
+    assert_equal(customer1.role_ids.sort, Role.signup_role_ids)
+    customer1.destroy!
+
+    customer2 = User.create_or_update(
+      login: "user-ensure-role2-#{name}@example.com",
+      firstname: 'Role',
+      lastname: "Customer#{name}",
+      email: "user-ensure-role2-#{name}@example.com",
+      password: 'customerpw',
+      roles: roles,
+      active: true,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(customer2.role_ids.count, 1)
+    assert_equal(customer2.role_ids.first, roles.first.id)
+    assert_equal(customer2.roles.first.id, roles.first.id)
+
+    roles = Role.where(name: 'Admin')
+    customer2.role_ids = [roles.first.id]
+    customer2.save!
+
+    assert_equal(customer2.role_ids.count, 1)
+    assert_equal(customer2.role_ids.first, roles.first.id)
+    assert_equal(customer2.roles.first.id, roles.first.id)
+
+    customer2.roles = []
+    customer2.save!
+
+    assert_equal(customer2.role_ids.sort, Role.signup_role_ids)
+    customer2.destroy!
+
+    admin.destroy!
+  end
+
   test 'user default preferences' do
     name = rand(999_999_999)
     groups = Group.where(name: 'Users')
@@ -352,7 +425,6 @@ class UserTest < ActiveSupport::TestCase
     assert(customer1.preferences['notification_config'])
     assert(customer1.preferences['notification_config']['matrix']['create'])
     assert(customer1.preferences['notification_config']['matrix']['update'])
-
   end
 
   test 'permission' do
@@ -557,7 +629,7 @@ class UserTest < ActiveSupport::TestCase
     # So we need to merge them with the User Nr 1 and destroy them afterwards
     User.with_permissions('admin').each do |user|
       Models.merge('User', 1, user.id)
-      user.destroy
+      user.destroy!
     end
 
     # store current admin count

From c2234d74565b98c7876da685ba2bac745b2819f0 Mon Sep 17 00:00:00 2001
From: Jens Pfeifer <jens.pfeifer@znuny.com>
Date: Thu, 13 Jul 2017 09:59:22 +0000
Subject: [PATCH 101/234] Fixed issue #1230, missing backslashes in body of
 sent emails.

---
 app/models/channel/email_build.rb | 4 +++-
 test/unit/email_build_test.rb     | 6 ++++++
 2 files changed, 9 insertions(+), 1 deletion(-)

diff --git a/app/models/channel/email_build.rb b/app/models/channel/email_build.rb
index 3629bfe3a..034d5783d 100644
--- a/app/models/channel/email_build.rb
+++ b/app/models/channel/email_build.rb
@@ -156,7 +156,9 @@ Check if string is a complete html document. If not, add head and css styles.
 
     return html if html =~ /<html>/i
 
-    Rails.configuration.html_email_body.sub('###html###', html)
+    # use block form because variable html could contain backslashes and e. g. '\1' that
+    # must not be handled as back-references for regular expressions
+    Rails.configuration.html_email_body.sub('###html###') {html}
   end
 
 =begin
diff --git a/test/unit/email_build_test.rb b/test/unit/email_build_test.rb
index 7e2d3410e..8d161ea5b 100644
--- a/test/unit/email_build_test.rb
+++ b/test/unit/email_build_test.rb
@@ -22,6 +22,12 @@ class EmailBuildTest < ActiveSupport::TestCase
     assert(result !~ /font-family/, 'test 2')
     assert(result =~ %r{<b>test</b>}, 'test 2')
 
+    # Issue #1230, missing backslashes
+    # 'Test URL: \\storage\project\100242-Inc'
+    html = '<b>Test URL</b>: \\\\storage\\project\\100242-Inc'
+    result = Channel::EmailBuild.html_complete_check(html)
+    assert(result.include?(html), 'backslashes must be kept')
+
   end
 
   test 'html email + attachment check' do

From f723357f77be507d4e6afc6bb980f946a40c4a66 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 13 Jul 2017 13:13:45 +0200
Subject: [PATCH 102/234] Applied rubocop.

---
 app/models/channel/email_build.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/app/models/channel/email_build.rb b/app/models/channel/email_build.rb
index 034d5783d..b0692648f 100644
--- a/app/models/channel/email_build.rb
+++ b/app/models/channel/email_build.rb
@@ -158,7 +158,7 @@ Check if string is a complete html document. If not, add head and css styles.
 
     # use block form because variable html could contain backslashes and e. g. '\1' that
     # must not be handled as back-references for regular expressions
-    Rails.configuration.html_email_body.sub('###html###') {html}
+    Rails.configuration.html_email_body.sub('###html###') { html }
   end
 
 =begin

From b60b139e952c055d1e15ed420042e35312384000 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 13 Jul 2017 17:08:53 +0200
Subject: [PATCH 103/234] Implemented issue #1177 - OAuth2: Office365.

---
 Gemfile                                       |  1 +
 Gemfile.lock                                  |  4 +
 .../_profile/linked_accounts.coffee           | 80 ++++++++++---------
 .../javascripts/app/controllers/login.coffee  | 45 +----------
 .../javascripts/app/views/login.jst.eco       |  2 +-
 ...170713000001_omniauth_office365_setting.rb | 63 +++++++++++++++
 db/seeds/settings.rb                          | 57 +++++++++++++
 vendor/lib/microsoft_office365_database.rb    | 13 +++
 8 files changed, 183 insertions(+), 82 deletions(-)
 create mode 100644 db/migrate/20170713000001_omniauth_office365_setting.rb
 create mode 100644 vendor/lib/microsoft_office365_database.rb

diff --git a/Gemfile b/Gemfile
index 2695e13bb..9f5658fcf 100644
--- a/Gemfile
+++ b/Gemfile
@@ -40,6 +40,7 @@ gem 'omniauth-gitlab'
 gem 'omniauth-google-oauth2'
 gem 'omniauth-linkedin-oauth2'
 gem 'omniauth-twitter'
+gem 'omniauth-microsoft-office365'
 
 gem 'twitter'
 gem 'telegramAPI'
diff --git a/Gemfile.lock b/Gemfile.lock
index bac5b7af6..c8671468b 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -236,6 +236,9 @@ GEM
     omniauth-linkedin-oauth2 (0.1.5)
       omniauth (~> 1.0)
       omniauth-oauth2
+    omniauth-microsoft-office365 (0.0.7)
+      omniauth
+      omniauth-oauth2
     omniauth-oauth (1.1.0)
       oauth
       omniauth (~> 1.0)
@@ -464,6 +467,7 @@ DEPENDENCIES
   omniauth-gitlab
   omniauth-google-oauth2
   omniauth-linkedin-oauth2
+  omniauth-microsoft-office365
   omniauth-oauth2
   omniauth-twitter
   pg
diff --git a/app/assets/javascripts/app/controllers/_profile/linked_accounts.coffee b/app/assets/javascripts/app/controllers/_profile/linked_accounts.coffee
index 671da7abc..828223057 100644
--- a/app/assets/javascripts/app/controllers/_profile/linked_accounts.coffee
+++ b/app/assets/javascripts/app/controllers/_profile/linked_accounts.coffee
@@ -9,43 +9,7 @@ class Index extends App.ControllerSubContent
     @render()
 
   render: =>
-    auth_provider_all = {
-      facebook: {
-        url:    '/auth/facebook'
-        name:   'Facebook'
-        config: 'auth_facebook'
-      },
-      twitter: {
-        url:    '/auth/twitter'
-        name:   'Twitter'
-        config: 'auth_twitter'
-      },
-      linkedin: {
-        url:    '/auth/linkedin'
-        name:   'LinkedIn'
-        config: 'auth_linkedin'
-      },
-      github: {
-        url:    '/auth/github'
-        name:   'GitHub'
-        config: 'auth_github'
-      },
-      gitlab: {
-        url:    '/auth/gitlab'
-        name:   'GitLab'
-        config: 'auth_gitlab'
-      },
-      google_oauth2: {
-        url:    '/auth/google_oauth2'
-        name:   'Google'
-        config: 'auth_google_oauth2'
-      },
-      oauth2: {
-        url:    '/auth/oauth2'
-        name:   'OAuth2'
-        config: 'auth_oauth2'
-      },
-    }
+    auth_provider_all = App.Config.get('auth_provider_all')
     auth_providers = {}
     for key, provider of auth_provider_all
       if @Config.get(provider.config) is true || @Config.get(provider.config) is 'true'
@@ -90,3 +54,45 @@ class Index extends App.ControllerSubContent
     )
 
 App.Config.set('LinkedAccounts', { prio: 4000, name: 'Linked Accounts', parent: '#profile', target: '#profile/linked', controller: Index, permission: ['user_preferences.linked_accounts'] }, 'NavBarProfile')
+App.Config.set('auth_provider_all', {
+  facebook:
+    url:    '/auth/facebook'
+    name:   'Facebook'
+    config: 'auth_facebook'
+    class:  'facebook'
+  twitter:
+    url:    '/auth/twitter'
+    name:   'Twitter'
+    config: 'auth_twitter'
+    class:  'twitter'
+  linkedin:
+    url:    '/auth/linkedin'
+    name:   'LinkedIn'
+    config: 'auth_linkedin'
+    class:  'linkedin'
+  github:
+    url:    '/auth/github'
+    name:   'GitHub'
+    config: 'auth_github'
+    class:  'github'
+  gitlab:
+    url:    '/auth/gitlab'
+    name:   'GitLab'
+    config: 'auth_gitlab'
+    class:  'gitlab'
+  microsoft_office365:
+    url:    '/auth/microsoft_office365'
+    name:   'Office 365'
+    config: 'auth_microsoft_office365'
+    class:  'microsoft_office365'
+  google_oauth2:
+    url:    '/auth/google_oauth2'
+    name:   'Google'
+    config: 'auth_google_oauth2'
+    class:  'google'
+  oauth2:
+    url:    '/auth/oauth2'
+    name:   'OAuth2'
+    config: 'auth_oauth2'
+    class:  'oauth2'
+})
diff --git a/app/assets/javascripts/app/controllers/login.coffee b/app/assets/javascripts/app/controllers/login.coffee
index 322a518c7..6e7f608d3 100644
--- a/app/assets/javascripts/app/controllers/login.coffee
+++ b/app/assets/javascripts/app/controllers/login.coffee
@@ -38,50 +38,7 @@ class Index extends App.ControllerContent
     )
 
   render: (data = {}) ->
-    auth_provider_all = {
-      facebook: {
-        url:    '/auth/facebook',
-        name:   'Facebook',
-        config: 'auth_facebook',
-        class:  'facebook'
-      },
-      twitter: {
-        url:    '/auth/twitter'
-        name:   'Twitter'
-        config: 'auth_twitter'
-        class:  'twitter'
-      },
-      linkedin: {
-        url:    '/auth/linkedin'
-        name:   'LinkedIn'
-        config: 'auth_linkedin'
-        class:  'linkedin'
-      },
-      github: {
-        url:    '/auth/github'
-        name:   'GitHub'
-        config: 'auth_github'
-        class:  'github'
-      },
-      gitlab: {
-        url:    '/auth/gitlab'
-        name:   'GitLab'
-        config: 'auth_gitlab'
-        class:  'gitlab'
-      },
-      google_oauth2: {
-        url:    '/auth/google_oauth2'
-        name:   'Google'
-        config: 'auth_google_oauth2'
-        class:  'google'
-      },
-      oauth2: {
-        url:    '/auth/oauth2'
-        name:   'OAuth2'
-        config: 'auth_oauth2'
-        class:  'oauth2'
-      },
-    }
+    auth_provider_all = App.Config.get('auth_provider_all')
     auth_providers = []
     for key, provider of auth_provider_all
       if @Config.get(provider.config) is true || @Config.get(provider.config) is 'true'
diff --git a/app/assets/javascripts/app/views/login.jst.eco b/app/assets/javascripts/app/views/login.jst.eco
index 00b086f48..135c1c859 100644
--- a/app/assets/javascripts/app/views/login.jst.eco
+++ b/app/assets/javascripts/app/views/login.jst.eco
@@ -24,7 +24,7 @@
             <div class="formGroup-label">
               <label for="password"><%- @Ti('Password') %></label>
             </div>
-            <input id="password" name="password" type="password" class="form-control"/>
+            <input id="password" name="password" type="password" class="form-control" autocomplete="off"/>
           </div>
 
           <div class="form-group">
diff --git a/db/migrate/20170713000001_omniauth_office365_setting.rb b/db/migrate/20170713000001_omniauth_office365_setting.rb
new file mode 100644
index 000000000..147dbd508
--- /dev/null
+++ b/db/migrate/20170713000001_omniauth_office365_setting.rb
@@ -0,0 +1,63 @@
+class OmniauthOffice365Setting < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+    Setting.create_if_not_exists(
+      title: 'Authentication via %s',
+      name: 'auth_microsoft_office365',
+      area: 'Security::ThirdPartyAuthentication',
+      description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'auth_microsoft_office365',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      preferences: {
+        controller: 'SettingsAreaSwitch',
+        sub: ['auth_microsoft_office365_credentials'],
+        title_i18n: ['Office 365'],
+        description_i18n: ['Office 365', 'Microsoft Application Registration Portal', 'https://apps.dev.microsoft.com'],
+        permission: ['admin.security'],
+      },
+      state: false,
+      frontend: true
+    )
+    Setting.create_if_not_exists(
+      title: 'Office 365 App Credentials',
+      name: 'auth_microsoft_office365_credentials',
+      area: 'Security::ThirdPartyAuthentication::Office365',
+      description: 'Enables user authentication via Office 365.',
+      options: {
+        form: [
+          {
+            display: 'App ID',
+            null: true,
+            name: 'app_id',
+            tag: 'input',
+          },
+          {
+            display: 'App Secret',
+            null: true,
+            name: 'app_secret',
+            tag: 'input',
+          },
+        ],
+      },
+      state: {},
+      preferences: {
+        permission: ['admin.security'],
+      },
+      frontend: false
+    )
+  end
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 73b3b7797..d0bec62b5 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -1057,6 +1057,63 @@ Setting.create_if_not_exists(
   frontend: false
 )
 
+Setting.create_if_not_exists(
+  title: 'Authentication via %s',
+  name: 'auth_microsoft_office365',
+  area: 'Security::ThirdPartyAuthentication',
+  description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'auth_microsoft_office365',
+        tag: 'boolean',
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  preferences: {
+    controller: 'SettingsAreaSwitch',
+    sub: ['auth_microsoft_office365_credentials'],
+    title_i18n: ['Office 365'],
+    description_i18n: ['Office 365', 'Microsoft Application Registration Portal', 'https://apps.dev.microsoft.com'],
+    permission: ['admin.security'],
+  },
+  state: false,
+  frontend: true
+)
+Setting.create_if_not_exists(
+  title: 'Office 365 App Credentials',
+  name: 'auth_microsoft_office365_credentials',
+  area: 'Security::ThirdPartyAuthentication::Office365',
+  description: 'Enables user authentication via Office 365.',
+  options: {
+    form: [
+      {
+        display: 'App ID',
+        null: true,
+        name: 'app_id',
+        tag: 'input',
+      },
+      {
+        display: 'App Secret',
+        null: true,
+        name: 'app_secret',
+        tag: 'input',
+      },
+    ],
+  },
+  state: {},
+  preferences: {
+    permission: ['admin.security'],
+  },
+  frontend: false
+)
+
 Setting.create_if_not_exists(
   title: 'Authentication via %s',
   name: 'auth_oauth2',
diff --git a/vendor/lib/microsoft_office365_database.rb b/vendor/lib/microsoft_office365_database.rb
new file mode 100644
index 000000000..5d51c084a
--- /dev/null
+++ b/vendor/lib/microsoft_office365_database.rb
@@ -0,0 +1,13 @@
+class MicrosoftOffice365Database < OmniAuth::Strategies::MicrosoftOffice365
+  option :name, 'microsoft_office365'
+
+  def initialize(app, *args, &block)
+
+    # database lookup
+    config  = Setting.get('auth_microsoft_office365_credentials') || {}
+    args[0] = config['app_id']
+    args[1] = config['app_secret']
+    super
+  end
+
+end

From bd061fb5c1d4c63f064dccfe0d92016c1c3ba1c2 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 13 Jul 2017 13:09:16 +0200
Subject: [PATCH 104/234] Implemented issue #571 - Original e-mail inclusion at
 the bottom of sent e-mails.

---
 .../ticket_zoom/article_actions.coffee        | 18 +++++++++++-
 .../ticket_zoom/article_new.coffee            | 23 +++++++++++++--
 ...=> 20170713000001_ticket_zoom_setting2.rb} | 29 ++++++++++++++++++-
 db/seeds/settings.rb                          | 27 +++++++++++++++++
 4 files changed, 92 insertions(+), 5 deletions(-)
 rename db/migrate/{20170630000001_ticket_zoom_setting.rb => 20170713000001_ticket_zoom_setting2.rb} (74%)

diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
index 6b60eb01e..df150405a 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
@@ -391,6 +391,7 @@ class App.TicketZoomArticleActions extends App.Controller
     body = @el.closest('.ticketZoom').find('.article-add [data-name="body"]').html() || ''
 
     # check if quote need to be added
+    signaturePosition = 'bottom'
     selected = App.ClipBoard.getSelected('html')
     if selected
       selected = App.Utils.htmlCleanup(selected).html()
@@ -399,6 +400,16 @@ class App.TicketZoomArticleActions extends App.Controller
       if selected
         selected = App.Utils.textCleanup(selected)
         selected = App.Utils.text2html(selected)
+
+    # full quote, if needed
+    if !selected && article && App.Config.get('ui_ticket_zoom_article_email_full_quote')
+      signaturePosition = 'top'
+      if article.content_type.match('html')
+        selected = App.Utils.textCleanup(article.body)
+      if article.content_type.match('plain')
+        selected = App.Utils.textCleanup(selected)
+        selected = App.Utils.text2html(selected)
+
     if selected
       selected = "<div><br><br/></div><div><blockquote type=\"cite\">#{selected}</blockquote></div><div><br></div>"
 
@@ -409,7 +420,12 @@ class App.TicketZoomArticleActions extends App.Controller
 
     type = App.TicketArticleType.findByAttribute(name:'email')
 
-    App.Event.trigger('ui::ticket::setArticleType', { ticket: @ticket, type: type, article: articleNew } )
+    App.Event.trigger('ui::ticket::setArticleType', {
+      ticket: @ticket
+      type: type
+      article: articleNew
+      signaturePosition: signaturePosition
+    })
 
   telegramPersonalMessageReply: (e) =>
     e.preventDefault()
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index 60fd1b1bf..82ed57e1e 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -59,7 +59,7 @@ class App.TicketZoomArticleNew extends App.Controller
           @$('[name="' + key + '"]').val(value).trigger('change')
 
       # preselect article type
-      @setArticleType(data.type.name)
+      @setArticleType(data.type.name, data.signaturePosition)
 
       # set focus at end of field
       if data.position is 'end'
@@ -483,7 +483,7 @@ class App.TicketZoomArticleNew extends App.Controller
 
     @$('[name=internal]').val('')
 
-  setArticleType: (type) =>
+  setArticleType: (type, signaturePosition = 'bottom') =>
     wasScrolledToBottom = @isScrolledToBottom()
     @type = type
     @$('[name=type]').val(type).trigger('change')
@@ -532,7 +532,10 @@ class App.TicketZoomArticleNew extends App.Controller
           body.append('<br><br>')
         signature = $("<div data-signature=\"true\" data-signature-id=\"#{signature.id}\">#{signatureFinished}</div>")
         App.Utils.htmlStrip(signature)
-        body.append(signature)
+        if signaturePosition is 'top'
+          body.prepend(signature)
+        else
+          body.append(signature)
         @$('[data-name=body]').replaceWith(body)
 
     # remove old signature
@@ -566,6 +569,20 @@ class App.TicketZoomArticleNew extends App.Controller
             @delay(@updateLetterCount, 600)
             @$('.js-textSizeLimit').removeClass('hide')
 
+    # convert remote src images to data uri
+    @$('[data-name=body] img').each( (i,image) ->
+      $image = $(image)
+      src = $image.attr('src')
+      if !_.isEmpty(src) && !src.match(/^data:image/i)
+        canvas = document.createElement('canvas')
+        canvas.width = image.width
+        canvas.height = image.height
+        ctx = canvas.getContext('2d')
+        ctx.drawImage(image, 0, 0)
+        dataURL = canvas.toDataURL()
+        $image.attr('src', dataURL)
+    )
+
     @scrollToBottom() if wasScrolledToBottom
 
   isScrolledToBottom: ->
diff --git a/db/migrate/20170630000001_ticket_zoom_setting.rb b/db/migrate/20170713000001_ticket_zoom_setting2.rb
similarity index 74%
rename from db/migrate/20170630000001_ticket_zoom_setting.rb
rename to db/migrate/20170713000001_ticket_zoom_setting2.rb
index 9966132fd..8147edc1f 100644
--- a/db/migrate/20170630000001_ticket_zoom_setting.rb
+++ b/db/migrate/20170713000001_ticket_zoom_setting2.rb
@@ -1,4 +1,4 @@
-class TicketZoomSetting < ActiveRecord::Migration
+class TicketZoomSetting2 < ActiveRecord::Migration
   def up
 
     # return if it's a new setup
@@ -67,6 +67,33 @@ class TicketZoomSetting < ActiveRecord::Migration
       },
       frontend: true
     )
+    Setting.create_if_not_exists(
+      title: 'Email - full quote',
+      name: 'ui_ticket_zoom_article_email_full_quote',
+      area: 'UI::TicketZoom',
+      description: 'Enable if you want to quote the full email in your answer. The quoted email will be put at the end of your answer. If you just want to quote a certain phrase, just mark the text and press reply (this feature is always available).',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'ui_ticket_zoom_article_email_full_quote',
+            tag: 'boolean',
+            translate: true,
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: false,
+      preferences: {
+        prio: 220,
+        permission: ['admin.ui'],
+      },
+      frontend: true
+    )
     Setting.create_if_not_exists(
       title: 'Twitter - tweet initials',
       name: 'ui_ticket_zoom_article_twitter_initials',
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 73b3b7797..e791637f6 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -600,6 +600,33 @@ Setting.create_if_not_exists(
   },
   frontend: true
 )
+Setting.create_if_not_exists(
+  title: 'Email - full quote',
+  name: 'ui_ticket_zoom_article_email_full_quote',
+  area: 'UI::TicketZoom',
+  description: 'Enable if you want to quote the full email in your answer. The quoted email will be put at the end of your answer. If you just want to quote a certain phrase, just mark the text and press reply (this feature is always available).',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'ui_ticket_zoom_article_email_full_quote',
+        tag: 'boolean',
+        translate: true,
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: false,
+  preferences: {
+    prio: 220,
+    permission: ['admin.ui'],
+  },
+  frontend: true
+)
 Setting.create_if_not_exists(
   title: 'Twitter - tweet initials',
   name: 'ui_ticket_zoom_article_twitter_initials',

From 2f33755dda3ed4667ac5e9169b53cc84d5c47039 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 14 Jul 2017 08:15:14 +0200
Subject: [PATCH 105/234] Implemented issue #1177 - OAuth2: Office365.

---
 config/initializers/omniauth.rb | 3 +++
 1 file changed, 3 insertions(+)

diff --git a/config/initializers/omniauth.rb b/config/initializers/omniauth.rb
index a9ebe137b..ea2793497 100644
--- a/config/initializers/omniauth.rb
+++ b/config/initializers/omniauth.rb
@@ -34,6 +34,9 @@ Rails.application.config.middleware.use OmniAuth::Builder do
     },
   }
 
+  # microsoft_office365 database connect
+  provider :microsoft_office365_database, 'not_change_will_be_set_by_database', 'not_change_will_be_set_by_database'
+
   # oauth2 database connect
   provider :oauth2_database, 'not_change_will_be_set_by_database', 'not_change_will_be_set_by_database', {
     client_options: {

From e3ab40f618e49f84b22501289bdeca79b7fa924e Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 14 Jul 2017 11:47:45 +0200
Subject: [PATCH 106/234] Add Office365 Icon #1177

---
 .../_profile/linked_accounts.coffee           |   2 +-
 app/assets/stylesheets/svg-dimensions.css     |   1 +
 app/assets/stylesheets/zammad.scss            |   5 ++++-
 contrib/icon-sprite.sketch                    | Bin 1490944 -> 206391 bytes
 public/assets/images/icons.svg                |   2 +-
 .../assets/images/icons/office365-button.svg  |  12 ++++++++++++
 6 files changed, 19 insertions(+), 3 deletions(-)
 create mode 100644 public/assets/images/icons/office365-button.svg

diff --git a/app/assets/javascripts/app/controllers/_profile/linked_accounts.coffee b/app/assets/javascripts/app/controllers/_profile/linked_accounts.coffee
index 828223057..5f731803b 100644
--- a/app/assets/javascripts/app/controllers/_profile/linked_accounts.coffee
+++ b/app/assets/javascripts/app/controllers/_profile/linked_accounts.coffee
@@ -84,7 +84,7 @@ App.Config.set('auth_provider_all', {
     url:    '/auth/microsoft_office365'
     name:   'Office 365'
     config: 'auth_microsoft_office365'
-    class:  'microsoft_office365'
+    class:  'office365'
   google_oauth2:
     url:    '/auth/google_oauth2'
     name:   'Google'
diff --git a/app/assets/stylesheets/svg-dimensions.css b/app/assets/stylesheets/svg-dimensions.css
index 755a6dbed..d86c8b006 100644
--- a/app/assets/stylesheets/svg-dimensions.css
+++ b/app/assets/stylesheets/svg-dimensions.css
@@ -55,6 +55,7 @@
 .icon-mute { width: 16px; height: 16px; }
 .icon-note { width: 16px; height: 16px; }
 .icon-oauth2-button { width: 29px; height: 24px; }
+.icon-office365-button { width: 29px; height: 24px; }
 .icon-one-ticket { width: 48px; height: 10px; }
 .icon-organization { width: 16px; height: 16px; }
 .icon-outbound-calls { width: 17px; height: 17px; }
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index ac39a1c4b..8da4e8e50 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -2550,6 +2550,10 @@ ol.tabs li {
     background: hsl(0,0%,15%);
   }
 
+  &.auth-provider--office365 {
+    background: hsl(15,100%,47%);
+  }
+
   .provider-name {
     flex: 1;
   }
@@ -2558,7 +2562,6 @@ ol.tabs li {
     width: 29px;
     height: 24px;
     margin-right: 10px;
-    margin-top: 1px;
   }
 }
 
diff --git a/contrib/icon-sprite.sketch b/contrib/icon-sprite.sketch
index 6ec311680a156411bace5a22b638e65ff6c187c8..2a6135cec3f0976d4d4583547bb1df26aa5f1491 100644
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diff --git a/public/assets/images/icons.svg b/public/assets/images/icons.svg
index 5a377c4a6..b4b8b1d0e 100644
--- a/public/assets/images/icons.svg
+++ b/public/assets/images/icons.svg
@@ -1 +1 @@
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\ No newline at end of file
diff --git a/public/assets/images/icons/office365-button.svg b/public/assets/images/icons/office365-button.svg
new file mode 100644
index 000000000..8fe7b1fda
--- /dev/null
+++ b/public/assets/images/icons/office365-button.svg
@@ -0,0 +1,12 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<svg width="29px" height="24px" viewBox="0 0 29 24" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
+    <!-- Generator: Sketch 45.2 (43514) - http://www.bohemiancoding.com/sketch -->
+    <title>office365-button</title>
+    <desc>Created with Sketch.</desc>
+    <defs></defs>
+    <g id="Page-1" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
+        <g id="office365-button" fill-rule="nonzero" fill="#FFFFFF">
+            <polyline id="office365" points="23 20.4918622 22.9835112 20.4918622 22.9835112 3.5578176 16.9485936 1.80999994 6.03297769 5.8992337 6 5.91572254 6 18.1504461 9.72647915 16.6994277 9.72647915 6.74016483 16.9485936 5.00883602 16.9156159 19.6509311 6 18.1504461 16.9156159 22.1902133 22.9835112 20.5083511 22.9835112 20.4918622"></polyline>
+        </g>
+    </g>
+</svg>
\ No newline at end of file

From 77d3f8bf674ae8a56057de5a1801972cc80650be Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 14 Jul 2017 11:57:34 +0200
Subject: [PATCH 107/234] Implemented issue #562 - Ticket creation - allow to
 create users without email, issue #181 - Allow customers without email
 addresses (was incoming phone call) and issue #247 telephone ticket without
 email.

---
 .../app/models/_application_model.coffee      | 35 +++++++++
 app/controllers/users_controller.rb           | 18 +++--
 app/models/user.rb                            | 16 ++--
 ...0001_object_manager_user_email_optional.rb | 54 +++++++++++++
 db/seeds/object_manager_attributes.rb         |  4 +-
 .../user_organization_controller_test.rb      | 32 ++++++--
 test/unit/user_test.rb                        | 75 +++++++++++++++++++
 7 files changed, 213 insertions(+), 21 deletions(-)
 create mode 100644 db/migrate/20170714000001_object_manager_user_email_optional.rb

diff --git a/app/assets/javascripts/app/models/_application_model.coffee b/app/assets/javascripts/app/models/_application_model.coffee
index f7c708b78..49ad8aac9 100644
--- a/app/assets/javascripts/app/models/_application_model.coffee
+++ b/app/assets/javascripts/app/models/_application_model.coffee
@@ -32,6 +32,10 @@ class App.Model extends Spine.Model
       return @title
     if @subject
       return @subject
+    if @phone
+      return @phone
+    if @login
+      return @login
     return '???'
 
   displayNameLong: ->
@@ -57,6 +61,12 @@ class App.Model extends Spine.Model
       return @email
     if @title
       return @title
+    if @subject
+      return @subject
+    if @phone
+      return @phone
+    if @login
+      return @login
     return '???'
 
   icon: (user) ->
@@ -165,6 +175,31 @@ class App.Model extends Spine.Model
 
   ###
 
+set new attributes of model (remove already available attributes)
+
+  App.Model.attributesSet(attributes)
+
+  ###
+
+  @attributesSet: (attributes) ->
+
+    configure_attributes = App[ @.className ].configure_attributes
+    attributesNew = []
+    for localAttribute in configure_attributes
+      found = false
+      for attribute in attributes
+        if attribute.name is localAttribute.name
+          found = true
+          break
+      if !found
+        attributesNew.push localAttribute
+    for attribute in attributes
+      App[@.className].attributes.push attribute.name
+      attributesNew.push attribute
+    App[ @.className ].configure_attributes = attributesNew
+
+  ###
+
   attributes = App.Model.attributesGet(optionalScreen, optionalAttributesList)
 
   returns
diff --git a/app/controllers/users_controller.rb b/app/controllers/users_controller.rb
index c1997de05..acb82ed35 100644
--- a/app/controllers/users_controller.rb
+++ b/app/controllers/users_controller.rb
@@ -126,6 +126,12 @@ class UsersController < ApplicationController
       if admin_account_exists && !params[:signup]
         raise Exceptions::UnprocessableEntity, 'Only signup with not authenticate user possible!'
       end
+
+      # check if user already exists
+      if clean_params[:email].blank?
+        raise Exceptions::UnprocessableEntity, 'Attribute \'email\' required!'
+      end
+
       user = User.new(clean_params)
       user.associations_from_param(params)
       user.updated_by_id = 1
@@ -166,7 +172,7 @@ class UsersController < ApplicationController
     end
 
     # check if user already exists
-    if !user.email.empty?
+    if user.email.present?
       exists = User.where(email: user.email.downcase).first
       raise Exceptions::UnprocessableEntity, 'User already exists!' if exists
     end
@@ -177,7 +183,7 @@ class UsersController < ApplicationController
       Setting.set('system_init_done', true)
 
       # fetch org logo
-      if !user.email.empty?
+      if user.email.present?
         Service::Image.organization_suggest(user.email)
       end
 
@@ -363,7 +369,7 @@ class UsersController < ApplicationController
       limit: params[:limit],
       current_user: current_user,
     }
-    if params[:role_ids] && !params[:role_ids].empty?
+    if params[:role_ids].present?
       query_params[:role_ids] = params[:role_ids]
     end
 
@@ -449,10 +455,10 @@ class UsersController < ApplicationController
     end
 
     # do query
-    user_all = if params[:role_ids] && !params[:role_ids].empty?
-                 User.joins(:roles).where( 'roles.id' => params[:role_ids] ).where('users.id != 1').order('users.created_at DESC').limit( params[:limit] || 20 )
+    user_all = if params[:role_ids].present?
+                 User.joins(:roles).where('roles.id' => params[:role_ids]).where('users.id != 1').order('users.created_at DESC').limit(params[:limit] || 20)
                else
-                 User.where('id != 1').order('created_at DESC').limit( params[:limit] || 20 )
+                 User.where('id != 1').order('created_at DESC').limit(params[:limit] || 20)
                end
 
     # build result list
diff --git a/app/models/user.rb b/app/models/user.rb
index 1c3b2e7dd..e447b961d 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -38,7 +38,7 @@ class User < ApplicationModel
   load 'user/search_index.rb'
   include User::SearchIndex
 
-  before_validation :check_name, :check_email, :check_login, :ensure_password, :ensure_roles
+  before_validation :check_name, :check_email, :check_login, :ensure_password, :ensure_roles, :ensure_identifier
   before_create   :check_preferences_default, :validate_roles, :domain_based_assignment, :set_locale
   before_update   :check_preferences_default, :validate_roles, :reset_login_failed
   after_create    :avatar_for_email_check
@@ -867,9 +867,9 @@ returns
       end
     end
 
-    # if no email, complain about missing login
-    if id != 1 && login.blank?
-      raise Exceptions::UnprocessableEntity, 'Attribute \'login\' required!'
+    # generate auto login
+    if login.blank?
+      self.login = "auto-#{Time.zone.now.to_i}-#{rand(999_999)}"
     end
 
     # check if login already exists
@@ -878,7 +878,7 @@ returns
     while check
       exists = User.find_by(login: login)
       if exists && exists.id != id
-        self.login = login + rand(999).to_s
+        self.login = "#{login}#{rand(999)}"
       else
         check = false
       end
@@ -891,6 +891,12 @@ returns
     self.role_ids = Role.signup_role_ids
   end
 
+  def ensure_identifier
+    return true if email.present? || firstname.present? || lastname.present? || phone.present?
+    return true if login.present? && !login.start_with?('auto-')
+    raise Exceptions::UnprocessableEntity, 'Minimum one identifier (login, firstname, lastname, phone or email) for user is required.'
+  end
+
   def validate_roles
     return true if !role_ids
     role_ids.each { |role_id|
diff --git a/db/migrate/20170714000001_object_manager_user_email_optional.rb b/db/migrate/20170714000001_object_manager_user_email_optional.rb
new file mode 100644
index 000000000..4536130b6
--- /dev/null
+++ b/db/migrate/20170714000001_object_manager_user_email_optional.rb
@@ -0,0 +1,54 @@
+class ObjectManagerUserEmailOptional < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    ObjectManager::Attribute.add(
+      force: true,
+      object: 'User',
+      name: 'email',
+      display: 'Email',
+      data_type: 'input',
+      data_option: {
+        type: 'email',
+        maxlength: 150,
+        null: true,
+        item_class: 'formGroup--halfSize',
+      },
+      editable: false,
+      active: true,
+      screens: {
+        signup: {
+          '-all-' => {
+            null: false,
+          },
+        },
+        invite_agent: {
+          '-all-' => {
+            null: false,
+          },
+        },
+        invite_customer: {
+          '-all-' => {
+            null: false,
+          },
+        },
+        edit: {
+          '-all-' => {
+            null: true,
+          },
+        },
+        view: {
+          '-all-' => {
+            shown: true,
+          },
+        },
+      },
+      to_create: false,
+      to_migrate: false,
+      to_delete: false,
+      position: 400,
+    )
+  end
+end
diff --git a/db/seeds/object_manager_attributes.rb b/db/seeds/object_manager_attributes.rb
index 420d4f3ee..e622a82e8 100644
--- a/db/seeds/object_manager_attributes.rb
+++ b/db/seeds/object_manager_attributes.rb
@@ -604,7 +604,7 @@ ObjectManager::Attribute.add(
   data_option: {
     type: 'email',
     maxlength: 150,
-    null: false,
+    null: true,
     item_class: 'formGroup--halfSize',
   },
   editable: false,
@@ -627,7 +627,7 @@ ObjectManager::Attribute.add(
     },
     edit: {
       '-all-' => {
-        null: false,
+        null: true,
       },
     },
     view: {
diff --git a/test/controllers/user_organization_controller_test.rb b/test/controllers/user_organization_controller_test.rb
index 1107547ce..1a64030a4 100644
--- a/test/controllers/user_organization_controller_test.rb
+++ b/test/controllers/user_organization_controller_test.rb
@@ -128,6 +128,14 @@ class UserOrganizationControllerTest < ActionDispatch::IntegrationTest
     assert(result['error'])
     assert_equal('User already exists!', result['error'])
 
+    # email missing with enabled feature
+    params = { firstname: 'some firstname', signup: true }
+    post '/api/v1/users', params.to_json, headers
+    assert_response(422)
+    result = JSON.parse(@response.body)
+    assert(result['error'])
+    assert_equal('Attribute \'email\' required!', result['error'])
+
     # create user with enabled feature (take customer role)
     params = { firstname: 'Me First', lastname: 'Me Last', email: 'new_here@example.com', signup: true }
     post '/api/v1/users', params.to_json, headers
@@ -330,15 +338,9 @@ class UserOrganizationControllerTest < ActionDispatch::IntegrationTest
     assert_response(422)
     result = JSON.parse(@response.body)
     assert(result)
-    assert_equal('Attribute \'login\' required!', result['error'])
-
-    params = { firstname: 'newfirstname123', note: 'some note' }
-    post '/api/v1/users', params.to_json, @headers.merge('Authorization' => credentials)
-    assert_response(422)
-    result = JSON.parse(@response.body)
-    assert(result)
-    assert_equal('Attribute \'login\' required!', result['error'])
+    assert_equal('Minimum one identifier (login, firstname, lastname, phone or email) for user is required.', result['error'])
 
+    # invalid email
     params = { firstname: 'newfirstname123', email: 'some_what', note: 'some note' }
     post '/api/v1/users', params.to_json, @headers.merge('Authorization' => credentials)
     assert_response(422)
@@ -346,6 +348,20 @@ class UserOrganizationControllerTest < ActionDispatch::IntegrationTest
     assert(result)
     assert_equal('Invalid email', result['error'])
 
+    # with valid attributes
+    params = { firstname: 'newfirstname123', note: 'some note' }
+    post '/api/v1/users', params.to_json, @headers.merge('Authorization' => credentials)
+    assert_response(201)
+    result = JSON.parse(@response.body)
+    assert(result)
+    user = User.find(result['id'])
+    assert_not(user.role?('Admin'))
+    assert_not(user.role?('Agent'))
+    assert(user.role?('Customer'))
+    assert(result['login'].start_with?('auto-'))
+    assert_equal('', result['email'])
+    assert_equal('newfirstname123', result['firstname'])
+    assert_equal('', result['lastname'])
   end
 
   test 'user index and create with agent' do
diff --git a/test/unit/user_test.rb b/test/unit/user_test.rb
index 97043b876..d18dafa6e 100644
--- a/test/unit/user_test.rb
+++ b/test/unit/user_test.rb
@@ -293,6 +293,81 @@ class UserTest < ActiveSupport::TestCase
     }
   end
 
+  test 'without email - but login eq email' do
+    name = rand(999_999_999)
+
+    login = "admin-role_without_email#{name}@example.com"
+    email = "admin-role_without_email#{name}@example.com"
+    admin = User.create_or_update(
+      login: login,
+      firstname: 'Role',
+      lastname: "Admin#{name}",
+      #email: "",
+      password: 'adminpw',
+      active: true,
+      roles: Role.where(name: %w(Admin Agent)),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    assert(admin.id)
+    assert_equal(admin.login, login)
+    assert_equal(admin.email, '')
+
+    admin.email = email
+    admin.save!
+
+    assert_equal(admin.login, login)
+    assert_equal(admin.email, email)
+
+    admin.email = ''
+    admin.save!
+
+    assert(admin.id)
+    assert(admin.login)
+    assert_not_equal(admin.login, login)
+    assert_equal(admin.email, '')
+
+    admin.destroy!
+  end
+
+  test 'without email - but login ne email' do
+    name = rand(999_999_999)
+
+    login = "admin-role_without_email#{name}"
+    email = "admin-role_without_email#{name}@example.com"
+    admin = User.create_or_update(
+      login: login,
+      firstname: 'Role',
+      lastname: "Admin#{name}",
+      #email: "",
+      password: 'adminpw',
+      active: true,
+      roles: Role.where(name: %w(Admin Agent)),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    assert(admin.id)
+    assert_equal(admin.login, login)
+    assert_equal(admin.email, '')
+
+    admin.email = email
+    admin.save!
+
+    assert_equal(admin.login, login)
+    assert_equal(admin.email, email)
+
+    admin.email = ''
+    admin.save!
+
+    assert(admin.id)
+    assert_equal(admin.login, login)
+    assert_equal(admin.email, '')
+
+    admin.destroy!
+  end
+
   test 'ensure roles' do
     name = rand(999_999_999)
 

From e028e8c1a32303097f7a4a03d894bc9c4b7a9c38 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 14 Jul 2017 13:53:28 +0200
Subject: [PATCH 108/234] Fixed migration version.

---
 ...et_zoom_setting2.rb => 20170713000002_ticket_zoom_setting2.rb} | 0
 1 file changed, 0 insertions(+), 0 deletions(-)
 rename db/migrate/{20170713000001_ticket_zoom_setting2.rb => 20170713000002_ticket_zoom_setting2.rb} (100%)

diff --git a/db/migrate/20170713000001_ticket_zoom_setting2.rb b/db/migrate/20170713000002_ticket_zoom_setting2.rb
similarity index 100%
rename from db/migrate/20170713000001_ticket_zoom_setting2.rb
rename to db/migrate/20170713000002_ticket_zoom_setting2.rb

From 7cb212832e93cdf37f427c0b4c126f02f42f9022 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 14 Jul 2017 15:47:10 +0200
Subject: [PATCH 109/234] Fixed issue #1151 - Problem with cyrillic letters in
 name of overviews.

---
 app/models/overview.rb            |  27 +++-
 test/unit/overview_test.rb        | 215 ++++++++++++++++++++++++++++++
 test/unit/ticket_overview_test.rb |   4 +-
 3 files changed, 237 insertions(+), 9 deletions(-)
 create mode 100644 test/unit/overview_test.rb

diff --git a/app/models/overview.rb b/app/models/overview.rb
index 1abc9f2be..57a3490f9 100644
--- a/app/models/overview.rb
+++ b/app/models/overview.rb
@@ -28,24 +28,37 @@ class Overview < ApplicationModel
   end
 
   def fill_link_on_create
-    return true if !link.empty?
+    return true if link.present?
     self.link = link_name(name)
     true
   end
 
   def fill_link_on_update
-    return true if link.empty?
     return true if !changes['name']
+    return true if changes['link']
     self.link = link_name(name)
     true
   end
 
   def link_name(name)
-    link = name.downcase
-    link.gsub!(/\s/, '_')
-    link.gsub!(/[^0-9a-z]/i, '_')
-    link.gsub!(/_+/, '_')
-    link
+    local_link = name.downcase
+    local_link = local_link.parameterize('_')
+    local_link.gsub!(/\s/, '_')
+    local_link.gsub!(/_+/, '_')
+    local_link = URI.escape(local_link)
+    if local_link.blank?
+      local_link = id || rand(999)
+    end
+    check = true
+    while check
+      exists = Overview.find_by(link: local_link)
+      if exists && exists.id != id
+        local_link = "#{local_link}_#{rand(999)}"
+      else
+        check = false
+      end
+    end
+    local_link
   end
 
 end
diff --git a/test/unit/overview_test.rb b/test/unit/overview_test.rb
new file mode 100644
index 000000000..45cabd99f
--- /dev/null
+++ b/test/unit/overview_test.rb
@@ -0,0 +1,215 @@
+# encoding: utf-8
+require 'test_helper'
+
+class OverviewTest < ActiveSupport::TestCase
+
+  test 'overview link' do
+    UserInfo.current_user_id = 1
+    overview = Overview.create!(
+      name: 'Not Shown Admin 2',
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+    assert_equal(overview.link, 'not_shown_admin_2')
+    overview.destroy!
+
+    overview = Overview.create!(
+      name: 'My assigned Tickets',
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+    assert_equal(overview.link, 'my_assigned_tickets')
+    overview.destroy!
+
+    overview = Overview.create!(
+      name: 'Übersicht',
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+    assert_equal(overview.link, 'ubersicht')
+    overview.destroy!
+
+    overview = Overview.create!(
+      name: "   Übersicht   \n",
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+    assert_equal(overview.link, 'ubersicht')
+    overview.destroy!
+
+    overview1 = Overview.create!(
+      name: 'Meine Übersicht',
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+    assert_equal(overview1.link, 'meine_ubersicht')
+    overview2 = Overview.create!(
+      name: 'Meine Übersicht',
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+    assert(overview2.link.start_with?('meine_ubersicht'))
+    assert_not_equal(overview1.link, overview2.link)
+    overview1.destroy!
+    overview2.destroy!
+
+    overview = Overview.create!(
+      name: 'Д дФ ф',
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+    assert_match(/^\d\d\d$/, overview.link)
+    overview.destroy!
+
+    overview = Overview.create!(
+      name: ' Д дФ ф abc ',
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+    assert_equal(overview.link, 'abc')
+    overview.destroy!
+
+    overview = Overview.create!(
+      name: 'Übersicht',
+      link: 'my_overview',
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+    assert_equal(overview.link, 'my_overview')
+
+    overview.name = 'Übersicht2'
+    overview.link = 'my_overview2'
+    overview.save!
+
+    assert_equal(overview.link, 'my_overview2')
+
+    overview.destroy!
+
+  end
+end
diff --git a/test/unit/ticket_overview_test.rb b/test/unit/ticket_overview_test.rb
index 8c1acc94d..029c18e6d 100644
--- a/test/unit/ticket_overview_test.rb
+++ b/test/unit/ticket_overview_test.rb
@@ -302,7 +302,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
     )
   end
 
-  test 'bbb overiview index' do
+  test 'bbb overview index' do
 
     result = Ticket::Overviews.all(
       current_user: @agent1,
@@ -343,7 +343,7 @@ class TicketOverviewTest < ActiveSupport::TestCase
 
   end
 
-  test 'ccc overiview content' do
+  test 'ccc overview content' do
 
     Ticket.destroy_all
 

From 10dca434321d12a1f7951c8c791f4619c8eb4193 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 14 Jul 2017 15:49:16 +0200
Subject: [PATCH 110/234] Moved to contenteditable for chat widget.

---
 public/assets/chat/chat.coffee    |   8 +-
 public/assets/chat/chat.js        | 134 +++++++++++++++---------------
 public/assets/chat/chat.min.js    |   4 +-
 public/assets/chat/views/chat.eco |   2 +-
 4 files changed, 74 insertions(+), 74 deletions(-)

diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee
index f9a7d216d..a31fbb58f 100644
--- a/public/assets/chat/chat.coffee
+++ b/public/assets/chat/chat.coffee
@@ -471,7 +471,7 @@ do($ = window.jQuery, window) ->
             from: if message.created_by_id then 'agent' else 'customer'
 
         if unfinishedMessage
-          @input.val unfinishedMessage
+          @input.html(unfinishedMessage)
 
       # show wait list
       if data.position
@@ -489,7 +489,7 @@ do($ = window.jQuery, window) ->
       @el.find('.zammad-chat-message--unread')
         .removeClass 'zammad-chat-message--unread'
 
-      sessionStorage.setItem 'unfinished_message', @input.val()
+      sessionStorage.setItem 'unfinished_message', @input.html()
 
       @onTyping()
 
@@ -520,7 +520,7 @@ do($ = window.jQuery, window) ->
       @sendMessage()
 
     sendMessage: ->
-      message = @input.val()
+      message = @input.html()
       return if !message
 
       @inactiveTimeout.start()
@@ -543,7 +543,7 @@ do($ = window.jQuery, window) ->
         @lastAddedType = 'message--customer'
         @el.find('.zammad-chat-body').append messageElement
 
-      @input.val('')
+      @input.html('')
       @scrollToBottom()
 
       # send message event
diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index 3bdb1803c..7cb133435 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -1,3 +1,64 @@
+if (!window.zammadChatTemplates) {
+  window.zammadChatTemplates = {};
+}
+window.zammadChatTemplates["agent"] = function (__obj) {
+  if (!__obj) __obj = {};
+  var __out = [], __capture = function(callback) {
+    var out = __out, result;
+    __out = [];
+    callback.call(this);
+    result = __out.join('');
+    __out = out;
+    return __safe(result);
+  }, __sanitize = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else if (typeof value !== 'undefined' && value != null) {
+      return __escape(value);
+    } else {
+      return '';
+    }
+  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
+  __safe = __obj.safe = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else {
+      if (!(typeof value !== 'undefined' && value != null)) value = '';
+      var result = new String(value);
+      result.ecoSafe = true;
+      return result;
+    }
+  };
+  if (!__escape) {
+    __escape = __obj.escape = function(value) {
+      return ('' + value)
+        .replace(/&/g, '&amp;')
+        .replace(/</g, '&lt;')
+        .replace(/>/g, '&gt;')
+        .replace(/"/g, '&quot;');
+    };
+  }
+  (function() {
+    (function() {
+      if (this.agent.avatar) {
+        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
+        __out.push(__sanitize(this.agent.avatar));
+        __out.push('">\n');
+      }
+    
+      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
+    
+      __out.push(__sanitize(this.agent.name));
+    
+      __out.push('</span>\n</span>');
+    
+    }).call(this);
+    
+  }).call(__obj);
+  __obj.safe = __objSafe, __obj.escape = __escape;
+  return __out.join('');
+};
+
 var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; },
   slice = [].slice,
   extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; },
@@ -699,7 +760,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
           });
         }
         if (unfinishedMessage) {
-          this.input.val(unfinishedMessage);
+          this.input.html(unfinishedMessage);
         }
       }
       if (data.position) {
@@ -715,7 +776,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
 
     ZammadChat.prototype.onInput = function() {
       this.el.find('.zammad-chat-message--unread').removeClass('zammad-chat-message--unread');
-      sessionStorage.setItem('unfinished_message', this.input.val());
+      sessionStorage.setItem('unfinished_message', this.input.html());
       return this.onTyping();
     };
 
@@ -749,7 +810,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
 
     ZammadChat.prototype.sendMessage = function() {
       var message, messageElement;
-      message = this.input.val();
+      message = this.input.html();
       if (!message) {
         return;
       }
@@ -769,7 +830,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         this.lastAddedType = 'message--customer';
         this.el.find('.zammad-chat-body').append(messageElement);
       }
-      this.input.val('');
+      this.input.html('');
       this.scrollToBottom();
       return this.send('chat_session_message', {
         content: message,
@@ -1334,67 +1395,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
   return window.ZammadChat = ZammadChat;
 })(window.jQuery, window);
 
-if (!window.zammadChatTemplates) {
-  window.zammadChatTemplates = {};
-}
-window.zammadChatTemplates["agent"] = function (__obj) {
-  if (!__obj) __obj = {};
-  var __out = [], __capture = function(callback) {
-    var out = __out, result;
-    __out = [];
-    callback.call(this);
-    result = __out.join('');
-    __out = out;
-    return __safe(result);
-  }, __sanitize = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else if (typeof value !== 'undefined' && value != null) {
-      return __escape(value);
-    } else {
-      return '';
-    }
-  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
-  __safe = __obj.safe = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else {
-      if (!(typeof value !== 'undefined' && value != null)) value = '';
-      var result = new String(value);
-      result.ecoSafe = true;
-      return result;
-    }
-  };
-  if (!__escape) {
-    __escape = __obj.escape = function(value) {
-      return ('' + value)
-        .replace(/&/g, '&amp;')
-        .replace(/</g, '&lt;')
-        .replace(/>/g, '&gt;')
-        .replace(/"/g, '&quot;');
-    };
-  }
-  (function() {
-    (function() {
-      if (this.agent.avatar) {
-        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
-        __out.push(__sanitize(this.agent.avatar));
-        __out.push('">\n');
-      }
-    
-      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
-    
-      __out.push(__sanitize(this.agent.name));
-    
-      __out.push('</span>\n</span>');
-    
-    }).call(this);
-    
-  }).call(__obj);
-  __obj.safe = __objSafe, __obj.escape = __escape;
-  return __out.join('');
-};
-
 /*!
  * ----------------------------------------------------------------------------
  * "THE BEER-WARE LICENSE" (Revision 42):
@@ -1555,11 +1555,11 @@ window.zammadChatTemplates["chat"] = function (__obj) {
     
       __out.push(this.T(this.scrollHint));
     
-      __out.push('\n  </div>\n  <div class="zammad-chat-body"></div>\n  <form class="zammad-chat-controls">\n    <textarea class="zammad-chat-input" rows="1" placeholder="');
+      __out.push('\n  </div>\n  <div class="zammad-chat-body"></div>\n  <form class="zammad-chat-controls">\n    <div class="zammad-chat-input" rows="1" placeholder="');
     
       __out.push(this.T('Compose your message...'));
     
-      __out.push('"></textarea>\n    <button type="submit" class="zammad-chat-button zammad-chat-send"');
+      __out.push('" contenteditable="true"></div>\n    <button type="submit" class="zammad-chat-button zammad-chat-send"');
     
       if (this.background) {
         __out.push(__sanitize(" style='background: " + this.background + "'"));
diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index 29472bc59..cd6e179f8 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1,2 +1,2 @@
-var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return s.prototype=e.prototype,t.prototype=new s,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var s,n,i,o,a,r,h,l,d;return d=document.getElementsByTagName("script"),r=d[d.length-1],h=r.src.match(".*://([^:/]*).*")[1],l=r.src.match("(.*)://[^:/]*.*")[1],s=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug?this.log("debug",t):void 0},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",n=0,o=s.length;o>n;n++)i=s[n],a+=" ",a+="object"==typeof i?JSON.stringify(i):i&&i.toString?i.toString():i;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;return s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),0>s?void 0:(t.stop(),t.options.callback())}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){return this.intervallId?(this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)):void 0},e}(s),n=function(t){function s(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),s.__super__.constructor.call(this,t)}return extend(s,t),s.prototype.logPrefix="io",s.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},s.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=o.length;n>s;s++)i=o[s],"pong"===i.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},s.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},s.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},s.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},s}(s),a=function(s){function i(s){return this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),i.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(i,s),i.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,n=s.length;n>t;t++)e=s[t],i=i.replace(/%s/,e);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.val(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.val()),this.onTyping()},i.prototype.onFocus=function(){var s;return t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.val())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.val(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},i.prototype.open=function(){var t;return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),this.inputInitialized||(this.inputInitialized=!0,this.input.autoGrow({extraLine:!1})),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href})))},i.prototype.onOpenAnimationEnd=function(){return this.idleTimeout.stop(),this.isFullscreen?this.disableScrollOnRoot():void 0},i.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){return"offline"!==this.state?(this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")):void 0},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0))?this.scrollToBottom():void 0},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},i.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},i.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},i.prototype.addStatus=function(t){return this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},i.prototype.detectScrolledtoBottom=function(){var t;return t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom?this.el.find(".zammad-scroll-hint").addClass("is-hidden"):void 0},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},i.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},i.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},i.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},i.prototype.setAgentOnlineState=function(t){var e;return this.state=t,this.el?(e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))):void 0},i.prototype.detectHost=function(){var t;return t="ws://","https"===l&&(t="wss://"),this.options.host=""+t+h+"/ws"},i.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return s=this.options.cssUrl,s||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},i.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},i.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},i.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},i.prototype.enableScrollOnRoot=function(){return this.scrollRoot.scrollTop(this.rootScrollOffset),this.scrollRoot.css({overflow:"",position:""})},i.prototype.isVisible=function(s,n,i,o){var a,r,h,l,d,c,u,p,m,g,f,y,v,b,w,T,z,S,C,I,k,_,O,A,x,E;if(!(s.length<1))if(r=t(e),a=s.length>1?s.eq(0):s,S=a.get(0),E=r.width(),x=r.height(),o=o?o:"both",p=i===!0?S.offsetWidth*S.offsetHeight:!0,"function"==typeof S.getBoundingClientRect){if(z=S.getBoundingClientRect(),C=z.top>=0&&z.top<x,u=z.bottom>0&&z.bottom<=x,b=z.left>=0&&z.left<E,T=z.right>0&&z.right<=E,I=n?C||u:C&&u,v=n?b||T:b&&T,"both"===o)return p&&I&&v;if("vertical"===o)return p&&I;if("horizontal"===o)return p&&v}else{if(A=r.scrollTop(),k=A+x,_=r.scrollLeft(),O=_+E,w=a.offset(),c=w.top,h=c+a.height(),l=w.left,d=l+a.width(),y=n===!0?h:c,m=n===!0?c:h,g=n===!0?d:l,f=n===!0?l:d,"both"===o)return!!p&&k>=m&&y>=A&&O>=f&&g>=_;if("vertical"===o)return!!p&&k>=m&&y>=A;if("horizontal"===o)return!!p&&O>=f&&g>=_}},i}(s),e.ZammadChat=a}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(s.push('\n<img class="zammad-chat-agent-avatar" src="'),s.push(n(this.agent.avatar)),s.push('">\n')),s.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),s.push(n(this.agent.name)),s.push("</span>\n</span>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")},jQuery.fn.autoGrow=function(t){return this.each(function(){var e=jQuery.extend({extraLine:!0},t),s=function(t){return jQuery(t).after('<div class="autogrow-textarea-mirror"></div>'),jQuery(t).next(".autogrow-textarea-mirror")[0]},n=function(t){if(o.innerHTML=String(t.value).replace(/&/g,"&amp;").replace(/"/g,"&quot;").replace(/'/g,"&#39;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/ /g,"&nbsp;").replace(/\n/g,"<br />")+(e.extraLine?".<br/>.":""),jQuery(t).height()!=jQuery(o).height()){jQuery(t).height(jQuery(o).height());var s=jQuery(o).height()>a?"":"hidden";jQuery(t).css("overflow",s)}},i=function(){n(this)},o=s(this),a=parseInt(jQuery(this).css("max-height"),10);o.style.display="none",o.style.wordWrap="break-word",o.style.whiteSpace="normal",o.style.padding=jQuery(this).css("paddingTop")+" 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0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection 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Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,n=s.length;n>t;t++)e=s[t],i=i.replace(/%s/,e);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},i.prototype.onFocus=function(){var s;return t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.html())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},i.prototype.open=function(){var t;return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),this.inputInitialized||(this.inputInitialized=!0,this.input.autoGrow({extraLine:!1})),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href})))},i.prototype.onOpenAnimationEnd=function(){return this.idleTimeout.stop(),this.isFullscreen?this.disableScrollOnRoot():void 0},i.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){return"offline"!==this.state?(this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")):void 0},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0))?this.scrollToBottom():void 0},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},i.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},i.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},i.prototype.addStatus=function(t){return this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},i.prototype.detectScrolledtoBottom=function(){var t;return t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom?this.el.find(".zammad-scroll-hint").addClass("is-hidden"):void 0},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},i.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},i.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},i.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},i.prototype.setAgentOnlineState=function(t){var e;return this.state=t,this.el?(e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))):void 0},i.prototype.detectHost=function(){var t;return t="ws://","https"===l&&(t="wss://"),this.options.host=""+t+h+"/ws"},i.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return s=this.options.cssUrl,s||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},i.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},i.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},i.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},i.prototype.enableScrollOnRoot=function(){return this.scrollRoot.scrollTop(this.rootScrollOffset),this.scrollRoot.css({overflow:"",position:""})},i.prototype.isVisible=function(s,n,i,o){var a,r,h,l,d,c,u,p,m,g,f,y,v,b,w,T,z,S,C,I,k,_,O,A,E,x;if(!(s.length<1))if(r=t(e),a=s.length>1?s.eq(0):s,S=a.get(0),x=r.width(),E=r.height(),o=o?o:"both",p=i===!0?S.offsetWidth*S.offsetHeight:!0,"function"==typeof S.getBoundingClientRect){if(z=S.getBoundingClientRect(),C=z.top>=0&&z.top<E,u=z.bottom>0&&z.bottom<=E,b=z.left>=0&&z.left<x,T=z.right>0&&z.right<=x,I=n?C||u:C&&u,v=n?b||T:b&&T,"both"===o)return p&&I&&v;if("vertical"===o)return p&&I;if("horizontal"===o)return p&&v}else{if(A=r.scrollTop(),k=A+E,_=r.scrollLeft(),O=_+x,w=a.offset(),c=w.top,h=c+a.height(),l=w.left,d=l+a.width(),y=n===!0?h:c,m=n===!0?c:h,g=n===!0?d:l,f=n===!0?l:d,"both"===o)return!!p&&k>=m&&y>=A&&O>=f&&g>=_;if("vertical"===o)return!!p&&k>=m&&y>=A;if("horizontal"===o)return!!p&&O>=f&&g>=_}},i}(s),e.ZammadChat=a}(window.jQuery,window),jQuery.fn.autoGrow=function(t){return this.each(function(){var e=jQuery.extend({extraLine:!0},t),s=function(t){return jQuery(t).after('<div class="autogrow-textarea-mirror"></div>'),jQuery(t).next(".autogrow-textarea-mirror")[0]},n=function(t){if(o.innerHTML=String(t.value).replace(/&/g,"&amp;").replace(/"/g,"&quot;").replace(/'/g,"&#39;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/ /g,"&nbsp;").replace(/\n/g,"<br />")+(e.extraLine?".<br/>.":""),jQuery(t).height()!=jQuery(o).height()){jQuery(t).height(jQuery(o).height());var s=jQuery(o).height()>a?"":"hidden";jQuery(t).css("overflow",s)}},i=function(){n(this)},o=s(this),a=parseInt(jQuery(this).css("max-height"),10);o.style.display="none",o.style.wordWrap="break-word",o.style.whiteSpace="normal",o.style.padding=jQuery(this).css("paddingTop")+" "+jQuery(this).css("paddingRight")+" "+jQuery(this).css("paddingBottom")+" "+jQuery(this).css("paddingLeft"),o.style.width=jQuery(this).css("width"),o.style.fontFamily=jQuery(this).css("font-family"),o.style.fontSize=jQuery(this).css("font-size"),o.style.lineHeight=jQuery(this).css("line-height"),o.style.letterSpacing=jQuery(this).css("letter-spacing"),o.style.boxSizing=jQuery(this).css("boxSizing"),
+this.style.overflow="hidden",this.style.minHeight=this.rows+"em",this.onkeyup=i,this.onfocus=i,n(this)})},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat'),this.flat&&s.push(n(" zammad-chat--flat")),s.push('"'),this.fontSize&&s.push(n(" style='font-size: "+this.fontSize+"'")),s.push('>\n  <div class="zammad-chat-header js-chat-open"'),this.background&&s.push(n(" style='background: "+this.background+"'")),s.push('>\n    <div class="zammad-chat-header-controls js-chat-toggle">\n      <span class="zammad-chat-agent-status zammad-chat-is-hidden" data-status="online"></span>\n      <span class="zammad-chat-header-icon">\n        <svg class="zammad-chat-header-icon-open" width="13" height="7" viewBox="0 0 13 7"><path d="M10.807 7l1.4-1.428-5-4.9L6.5-.02l-.7.7-4.9 4.9 1.414 1.413L6.5 2.886 10.807 7z" fill-rule="evenodd"/></svg>\n        <svg class="zammad-chat-header-icon-close" width="13" height="13" viewBox="0 0 13 13"><path d="m2.241.12l-2.121 2.121 4.243 4.243-4.243 4.243 2.121 2.121 4.243-4.243 4.243 4.243 2.121-2.121-4.243-4.243 4.243-4.243-2.121-2.121-4.243 4.243-4.243-4.243" fill-rule="evenodd"/></svg>\n      </span>\n    </div>\n    <div class="zammad-chat-agent zammad-chat-is-hidden">\n    </div>\n    <div class="zammad-chat-welcome">\n      <svg class="zammad-chat-icon" viewBox="0 0 24 24" width="24" height="24"><path d="M2 5C2 4 3 3 4 3h16c1 0 2 1 2 2v10C22 16 21 17 20 17H4C3 17 2 16 2 15V5zM12 17l6 4v-4h-6z"/></svg>\n      <span class="zammad-chat-welcome-text">'),s.push(this.T(this.title)),s.push('</span>\n    </div>\n  </div>\n  <div class="zammad-chat-modal"></div>\n  <div class="zammad-scroll-hint is-hidden">\n    <svg class="zammad-scroll-hint-icon" width="20" height="18" viewBox="0 0 20 18"><path d="M0,2.00585866 C0,0.898053512 0.898212381,0 1.99079514,0 L18.0092049,0 C19.1086907,0 20,0.897060126 20,2.00585866 L20,11.9941413 C20,13.1019465 19.1017876,14 18.0092049,14 L1.99079514,14 C0.891309342,14 0,13.1029399 0,11.9941413 L0,2.00585866 Z M10,14 L16,18 L16,14 L10,14 Z" fill-rule="evenodd"/></svg>\n    '),s.push(this.T(this.scrollHint)),s.push('\n  </div>\n  <div class="zammad-chat-body"></div>\n  <form class="zammad-chat-controls">\n    <div class="zammad-chat-input" rows="1" placeholder="'),s.push(this.T("Compose your message...")),s.push('" contenteditable="true"></div>\n    <button type="submit" class="zammad-chat-button zammad-chat-send"'),this.background&&s.push(n(" style='background: "+this.background+"'")),s.push(">"),s.push(this.T("Send")),s.push("</button>\n  </form>\n</div>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.customer_timeout=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-modal-text">\n  '),this.agent?(s.push("\n    "),s.push(this.T("Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.",this.delay,this.agent)),s.push("\n  ")):(s.push("\n    "),s.push(this.T("Since you didn't respond in the last %s minutes your conversation got closed.",this.delay)),s.push("\n  ")),s.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&s.push(n(" style='background: "+this.background+"'")),s.push(">"),s.push(this.T("Start new conversation")),s.push("</div>\n</div>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.loader=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<span class="zammad-chat-loading-animation">\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n</span>\n<span class="zammad-chat-modal-text">'),s.push(this.T("Connecting")),s.push("</span>")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-message zammad-chat-message--'),s.push(n(this.from)),s.push(n(this.unreadClass)),s.push('">\n  <span class="zammad-chat-message-body"'),this.background&&"customer"===this.from&&s.push(n(" style='background: "+this.background+"'")),s.push(">"),s.push(this.message),s.push("</span>\n</div>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-status">\n  <div class="zammad-chat-status-inner">\n    '),s.push(this.status),s.push("\n  </div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-timestamp"><strong>'),s.push(n(this.label)),s.push("</strong> "),s.push(n(this.time)),s.push("</div>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-message zammad-chat-message--typing zammad-chat-message--agent">\n  <span class="zammad-chat-message-body">\n    <span class="zammad-chat-loading-animation">\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n    </span>\n  </span>\n</div>')}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-modal-text">\n  <span class="zammad-chat-loading-animation">\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n  </span>\n  '),s.push(this.T("All colleagues are busy.")),s.push("<br>\n  "),s.push(this.T("You are on waiting list position <strong>%s</strong>.",this.position)),s.push("\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting_list_timeout=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-modal-text">\n  '),s.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),s.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&s.push(n(" style='background: "+this.background+"'")),s.push(">"),s.push(this.T("Start new conversation")),s.push("</div>\n</div>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")};
\ No newline at end of file
diff --git a/public/assets/chat/views/chat.eco b/public/assets/chat/views/chat.eco
index 6d73cc626..2860d193e 100644
--- a/public/assets/chat/views/chat.eco
+++ b/public/assets/chat/views/chat.eco
@@ -21,7 +21,7 @@
   </div>
   <div class="zammad-chat-body"></div>
   <form class="zammad-chat-controls">
-    <textarea class="zammad-chat-input" rows="1" placeholder="<%- @T('Compose your message...') %>"></textarea>
+    <div class="zammad-chat-input" rows="1" placeholder="<%- @T('Compose your message...') %>" contenteditable="true"></div>
     <button type="submit" class="zammad-chat-button zammad-chat-send"<%= " style='background: #{ @background }'" if @background %>><%- @T('Send') %></button>
   </form>
 </div>
\ No newline at end of file

From f5e0d576f3ba217801e31fbb24db562b107f6dc0 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 14 Jul 2017 16:04:20 +0200
Subject: [PATCH 111/234] Chat: remove autogrow, style contenteditable div

---
 public/assets/chat/chat.coffee        |   5 -
 public/assets/chat/chat.css           |  20 ++-
 public/assets/chat/chat.js            | 206 +++++++-------------------
 public/assets/chat/chat.min.js        |   4 +-
 public/assets/chat/chat.scss          |  14 +-
 public/assets/chat/gulpfile.js        |   4 +-
 public/assets/chat/jquery.autoGrow.js |  92 ------------
 7 files changed, 72 insertions(+), 273 deletions(-)
 delete mode 100644 public/assets/chat/jquery.autoGrow.js

diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee
index a31fbb58f..e70625be1 100644
--- a/public/assets/chat/chat.coffee
+++ b/public/assets/chat/chat.coffee
@@ -585,11 +585,6 @@ do($ = window.jQuery, window) ->
 
       @el.addClass('zammad-chat-is-open')
 
-      if !@inputInitialized
-        @inputInitialized = true
-        @input.autoGrow
-          extraLine: false
-
       remainerHeight = @el.height() - @el.find('.zammad-chat-header').outerHeight()
 
       @el.css 'bottom', -remainerHeight
diff --git a/public/assets/chat/chat.css b/public/assets/chat/chat.css
index 451ca8b09..255fa5b7a 100644
--- a/public/assets/chat/chat.css
+++ b/public/assets/chat/chat.css
@@ -320,9 +320,9 @@
 .zammad-chat-controls {
   overflow: hidden;
   display: none;
-  -webkit-align-items: flex-start;
-  -ms-flex-align: start;
-  align-items: flex-start;
+  -webkit-align-items: flex-end;
+  -ms-flex-align: end;
+  align-items: flex-end;
   border-top: 1px solid #ededed;
   padding: 0;
   margin: 0;
@@ -340,25 +340,23 @@
   margin: 0;
   padding: 1em 2em;
   float: left;
-  width: auto;
-  height: auto;
   max-height: 6em;
-  min-height: 1.4em !important;
+  min-height: 1.4em;
   font-family: inherit;
   line-height: 1.4em;
   font-size: inherit;
   -webkit-appearance: none;
   -moz-appearance: none;
   appearance: none;
-  border: none !important;
+  border: none;
   background: none;
-  box-shadow: none !important;
+  box-shadow: none;
   box-sizing: content-box;
   outline: none;
-  resize: none;
   -webkit-flex: 1;
   -ms-flex: 1;
-  flex: 1; }
+  flex: 1;
+  overflow: auto; }
 
 .zammad-chat-input::-webkit-input-placeholder {
   color: #d9d9d9; }
@@ -373,7 +371,7 @@
   background: #379ad7;
   color: white;
   padding: 0.5em 1.2em;
-  margin: 0.5em 1em 0.5em;
+  margin: 0.63em 1em;
   cursor: pointer;
   border: none;
   border-radius: 1.5em;
diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index 7cb133435..aa9f016fe 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -1,64 +1,3 @@
-if (!window.zammadChatTemplates) {
-  window.zammadChatTemplates = {};
-}
-window.zammadChatTemplates["agent"] = function (__obj) {
-  if (!__obj) __obj = {};
-  var __out = [], __capture = function(callback) {
-    var out = __out, result;
-    __out = [];
-    callback.call(this);
-    result = __out.join('');
-    __out = out;
-    return __safe(result);
-  }, __sanitize = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else if (typeof value !== 'undefined' && value != null) {
-      return __escape(value);
-    } else {
-      return '';
-    }
-  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
-  __safe = __obj.safe = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else {
-      if (!(typeof value !== 'undefined' && value != null)) value = '';
-      var result = new String(value);
-      result.ecoSafe = true;
-      return result;
-    }
-  };
-  if (!__escape) {
-    __escape = __obj.escape = function(value) {
-      return ('' + value)
-        .replace(/&/g, '&amp;')
-        .replace(/</g, '&lt;')
-        .replace(/>/g, '&gt;')
-        .replace(/"/g, '&quot;');
-    };
-  }
-  (function() {
-    (function() {
-      if (this.agent.avatar) {
-        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
-        __out.push(__sanitize(this.agent.avatar));
-        __out.push('">\n');
-      }
-    
-      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
-    
-      __out.push(__sanitize(this.agent.name));
-    
-      __out.push('</span>\n</span>');
-    
-    }).call(this);
-    
-  }).call(__obj);
-  __obj.safe = __objSafe, __obj.escape = __escape;
-  return __out.join('');
-};
-
 var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; },
   slice = [].slice,
   extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; },
@@ -871,12 +810,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         this.showLoader();
       }
       this.el.addClass('zammad-chat-is-open');
-      if (!this.inputInitialized) {
-        this.inputInitialized = true;
-        this.input.autoGrow({
-          extraLine: false
-        });
-      }
       remainerHeight = this.el.height() - this.el.find('.zammad-chat-header').outerHeight();
       this.el.css('bottom', -remainerHeight);
       if (!this.sessionId) {
@@ -1395,98 +1328,67 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
   return window.ZammadChat = ZammadChat;
 })(window.jQuery, window);
 
-/*!
- * ----------------------------------------------------------------------------
- * "THE BEER-WARE LICENSE" (Revision 42):
- * <jevin9@gmail.com> wrote this file. As long as you retain this notice you
- * can do whatever you want with this stuff. If we meet some day, and you think
- * this stuff is worth it, you can buy me a beer in return. Jevin O. Sewaruth
- * ----------------------------------------------------------------------------
- *
- * Autogrow Textarea Plugin Version v3.0
- * http://www.technoreply.com/autogrow-textarea-plugin-3-0
- * 
- * THIS PLUGIN IS DELIVERD ON A PAY WHAT YOU WHANT BASIS. IF THE PLUGIN WAS USEFUL TO YOU, PLEASE CONSIDER BUYING THE PLUGIN HERE :
- * https://sites.fastspring.com/technoreply/instant/autogrowtextareaplugin
- *
- * Date: October 15, 2012
- *
- * Zammad modification: 
- *   - remove overflow:hidden when maximum height is reached
- *   - mirror box-sizing
- *
- */
-
-jQuery.fn.autoGrow = function(options) {
-  return this.each(function() {
-    var settings = jQuery.extend({
-      extraLine: true,
-    }, options);
-
-    var createMirror = function(textarea) {
-      jQuery(textarea).after('<div class="autogrow-textarea-mirror"></div>');
-      return jQuery(textarea).next('.autogrow-textarea-mirror')[0];
+if (!window.zammadChatTemplates) {
+  window.zammadChatTemplates = {};
+}
+window.zammadChatTemplates["agent"] = function (__obj) {
+  if (!__obj) __obj = {};
+  var __out = [], __capture = function(callback) {
+    var out = __out, result;
+    __out = [];
+    callback.call(this);
+    result = __out.join('');
+    __out = out;
+    return __safe(result);
+  }, __sanitize = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else if (typeof value !== 'undefined' && value != null) {
+      return __escape(value);
+    } else {
+      return '';
     }
-
-    var sendContentToMirror = function (textarea) {
-      mirror.innerHTML = String(textarea.value)
+  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
+  __safe = __obj.safe = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else {
+      if (!(typeof value !== 'undefined' && value != null)) value = '';
+      var result = new String(value);
+      result.ecoSafe = true;
+      return result;
+    }
+  };
+  if (!__escape) {
+    __escape = __obj.escape = function(value) {
+      return ('' + value)
         .replace(/&/g, '&amp;')
-        .replace(/"/g, '&quot;')
-        .replace(/'/g, '&#39;')
         .replace(/</g, '&lt;')
         .replace(/>/g, '&gt;')
-        .replace(/ /g, '&nbsp;')
-        .replace(/\n/g, '<br />') +
-        (settings.extraLine? '.<br/>.' : '')
-      ;
-
-      if (jQuery(textarea).height() != jQuery(mirror).height()) {
-        jQuery(textarea).height(jQuery(mirror).height());
-
-        var overflow = jQuery(mirror).height() > maxHeight ? '' : 'hidden';
-        jQuery(textarea).css('overflow', overflow);
+        .replace(/"/g, '&quot;');
+    };
+  }
+  (function() {
+    (function() {
+      if (this.agent.avatar) {
+        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
+        __out.push(__sanitize(this.agent.avatar));
+        __out.push('">\n');
       }
-    }
-
-    var growTextarea = function () {
-      sendContentToMirror(this);
-    }
-
-    // Create a mirror
-    var mirror = createMirror(this);
-
-    // Store max-height
-    var maxHeight = parseInt(jQuery(this).css('max-height'), 10);
     
-    // Style the mirror
-    mirror.style.display = 'none';
-    mirror.style.wordWrap = 'break-word';
-    mirror.style.whiteSpace = 'normal';
-    mirror.style.padding = jQuery(this).css('paddingTop') + ' ' + 
-      jQuery(this).css('paddingRight') + ' ' + 
-      jQuery(this).css('paddingBottom') + ' ' + 
-      jQuery(this).css('paddingLeft');
-      
-    mirror.style.width = jQuery(this).css('width');
-    mirror.style.fontFamily = jQuery(this).css('font-family');
-    mirror.style.fontSize = jQuery(this).css('font-size');
-    mirror.style.lineHeight = jQuery(this).css('line-height');
-    mirror.style.letterSpacing = jQuery(this).css('letter-spacing');
-    mirror.style.boxSizing = jQuery(this).css('boxSizing');
-
-    // Style the textarea
-    this.style.overflow = "hidden";
-    this.style.minHeight = this.rows+"em";
-
-    // Bind the textarea's event
-    this.onkeyup = growTextarea;
-    this.onfocus = growTextarea;
-
-    // Fire the event for text already present
-    sendContentToMirror(this);
-
-  });
+      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
+    
+      __out.push(__sanitize(this.agent.name));
+    
+      __out.push('</span>\n</span>');
+    
+    }).call(this);
+    
+  }).call(__obj);
+  __obj.safe = __objSafe, __obj.escape = __escape;
+  return __out.join('');
 };
+
 if (!window.zammadChatTemplates) {
   window.zammadChatTemplates = {};
 }
diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index cd6e179f8..fed77d7b7 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1,2 +1,2 @@
-window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(s.push('\n<img class="zammad-chat-agent-avatar" src="'),s.push(n(this.agent.avatar)),s.push('">\n')),s.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),s.push(n(this.agent.name)),s.push("</span>\n</span>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")};var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return s.prototype=e.prototype,t.prototype=new s,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var s,n,i,o,a,r,h,l,d;return d=document.getElementsByTagName("script"),r=d[d.length-1],h=r.src.match(".*://([^:/]*).*")[1],l=r.src.match("(.*)://[^:/]*.*")[1],s=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug?this.log("debug",t):void 0},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",n=0,o=s.length;o>n;n++)i=s[n],a+=" ",a+="object"==typeof i?JSON.stringify(i):i&&i.toString?i.toString():i;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;return s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),0>s?void 0:(t.stop(),t.options.callback())}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){return this.intervallId?(this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)):void 0},e}(s),n=function(t){function s(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),s.__super__.constructor.call(this,t)}return extend(s,t),s.prototype.logPrefix="io",s.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},s.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=o.length;n>s;s++)i=o[s],"pong"===i.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},s.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},s.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},s.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},s}(s),a=function(s){function i(s){return this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),i.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(i,s),i.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,n=s.length;n>t;t++)e=s[t],i=i.replace(/%s/,e);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},i.prototype.onFocus=function(){var s;return t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.html())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},i.prototype.open=function(){var t;return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),this.inputInitialized||(this.inputInitialized=!0,this.input.autoGrow({extraLine:!1})),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href})))},i.prototype.onOpenAnimationEnd=function(){return this.idleTimeout.stop(),this.isFullscreen?this.disableScrollOnRoot():void 0},i.prototype.sessionClose=function(){return 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\ No newline at end of file
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t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug?this.log("debug",t):void 0},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",n=0,o=s.length;o>n;n++)i=s[n],a+=" ",a+="object"==typeof i?JSON.stringify(i):i&&i.toString?i.toString():i;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return 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s},s.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=o.length;n>s;s++)i=o[s],"pong"===i.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},s.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},s.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},s.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},s}(s),a=function(s){function i(s){return this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),i.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(i,s),i.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,n=s.length;n>t;t++)e=s[t],i=i.replace(/%s/,e);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 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s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by 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s=this.options.cssUrl,s||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},i.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},i.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new 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class="zammad-chat-modal-text">'),s.push(this.T("Connecting")),s.push("</span>")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-message zammad-chat-message--'),s.push(n(this.from)),s.push(n(this.unreadClass)),s.push('">\n  <span class="zammad-chat-message-body"'),this.background&&"customer"===this.from&&s.push(n(" style='background: "+this.background+"'")),s.push(">"),s.push(this.message),s.push("</span>\n</div>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-status">\n  <div class="zammad-chat-status-inner">\n    '),s.push(this.status),s.push("\n  </div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-timestamp"><strong>'),s.push(n(this.label)),s.push("</strong> "),s.push(n(this.time)),s.push("</div>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-message zammad-chat-message--typing zammad-chat-message--agent">\n  <span class="zammad-chat-message-body">\n    <span class="zammad-chat-loading-animation">\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n    </span>\n  </span>\n</div>')}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-modal-text">\n  <span class="zammad-chat-loading-animation">\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n  </span>\n  '),s.push(this.T("All colleagues are busy.")),s.push("<br>\n  "),s.push(this.T("You are on waiting list position <strong>%s</strong>.",this.position)),s.push("\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting_list_timeout=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat-modal-text">\n  '),s.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),s.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&s.push(n(" style='background: "+this.background+"'")),s.push(">"),s.push(this.T("Start new conversation")),s.push("</div>\n</div>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")};
\ No newline at end of file
diff --git a/public/assets/chat/chat.scss b/public/assets/chat/chat.scss
index 1cec7cef1..579ebce53 100644
--- a/public/assets/chat/chat.scss
+++ b/public/assets/chat/chat.scss
@@ -329,7 +329,7 @@
 .zammad-chat-controls {
   overflow: hidden;
   display: none;
-  align-items: flex-start;
+  align-items: flex-end;
   border-top: 1px solid hsl(0,0%,93%);
   padding: 0;
   margin: 0;
@@ -349,21 +349,19 @@
   margin: 0;
   padding: 1em 2em;
   float: left;
-  width: auto;
-  height: auto;
   max-height: 6em;
-  min-height: 1.4em !important;
+  min-height: 1.4em;
   font-family: inherit;
   line-height: 1.4em;
   font-size: inherit;
   appearance: none;
-  border: none !important;
+  border: none;
   background: none;
-  box-shadow: none !important;
+  box-shadow: none ;
   box-sizing: content-box;
   outline: none;
-  resize: none;
   flex: 1;
+  overflow: auto;
 }
 
 .zammad-chat-input::-webkit-input-placeholder {
@@ -378,7 +376,7 @@
   background: hsl(203,67%,53%);
   color: white;
   padding: 0.5em 1.2em;
-  margin: 0.5em 1em 0.5em;
+  margin: 0.63em 1em;
   cursor: pointer;
   border: none;
   border-radius: 1.5em;
diff --git a/public/assets/chat/gulpfile.js b/public/assets/chat/gulpfile.js
index 60372ab40..b73b6e9ea 100644
--- a/public/assets/chat/gulpfile.js
+++ b/public/assets/chat/gulpfile.js
@@ -29,9 +29,7 @@ gulp.task('js', function(){
     .pipe(plumber())
     .pipe(coffee({bare: true}).on('error', gutil.log));
 
-  var autoGrow = gulp.src('jquery.autoGrow.js');
-
-  return merge(templates, js, autoGrow)
+  return merge(templates, js)
     .pipe(concat('chat.js'))
     .pipe(gulp.dest('./'))
     .pipe(uglify())
diff --git a/public/assets/chat/jquery.autoGrow.js b/public/assets/chat/jquery.autoGrow.js
deleted file mode 100644
index cda824c42..000000000
--- a/public/assets/chat/jquery.autoGrow.js
+++ /dev/null
@@ -1,92 +0,0 @@
-/*!
- * ----------------------------------------------------------------------------
- * "THE BEER-WARE LICENSE" (Revision 42):
- * <jevin9@gmail.com> wrote this file. As long as you retain this notice you
- * can do whatever you want with this stuff. If we meet some day, and you think
- * this stuff is worth it, you can buy me a beer in return. Jevin O. Sewaruth
- * ----------------------------------------------------------------------------
- *
- * Autogrow Textarea Plugin Version v3.0
- * http://www.technoreply.com/autogrow-textarea-plugin-3-0
- * 
- * THIS PLUGIN IS DELIVERD ON A PAY WHAT YOU WHANT BASIS. IF THE PLUGIN WAS USEFUL TO YOU, PLEASE CONSIDER BUYING THE PLUGIN HERE :
- * https://sites.fastspring.com/technoreply/instant/autogrowtextareaplugin
- *
- * Date: October 15, 2012
- *
- * Zammad modification: 
- *   - remove overflow:hidden when maximum height is reached
- *   - mirror box-sizing
- *
- */
-
-jQuery.fn.autoGrow = function(options) {
-  return this.each(function() {
-    var settings = jQuery.extend({
-      extraLine: true,
-    }, options);
-
-    var createMirror = function(textarea) {
-      jQuery(textarea).after('<div class="autogrow-textarea-mirror"></div>');
-      return jQuery(textarea).next('.autogrow-textarea-mirror')[0];
-    }
-
-    var sendContentToMirror = function (textarea) {
-      mirror.innerHTML = String(textarea.value)
-        .replace(/&/g, '&amp;')
-        .replace(/"/g, '&quot;')
-        .replace(/'/g, '&#39;')
-        .replace(/</g, '&lt;')
-        .replace(/>/g, '&gt;')
-        .replace(/ /g, '&nbsp;')
-        .replace(/\n/g, '<br />') +
-        (settings.extraLine? '.<br/>.' : '')
-      ;
-
-      if (jQuery(textarea).height() != jQuery(mirror).height()) {
-        jQuery(textarea).height(jQuery(mirror).height());
-
-        var overflow = jQuery(mirror).height() > maxHeight ? '' : 'hidden';
-        jQuery(textarea).css('overflow', overflow);
-      }
-    }
-
-    var growTextarea = function () {
-      sendContentToMirror(this);
-    }
-
-    // Create a mirror
-    var mirror = createMirror(this);
-
-    // Store max-height
-    var maxHeight = parseInt(jQuery(this).css('max-height'), 10);
-    
-    // Style the mirror
-    mirror.style.display = 'none';
-    mirror.style.wordWrap = 'break-word';
-    mirror.style.whiteSpace = 'normal';
-    mirror.style.padding = jQuery(this).css('paddingTop') + ' ' + 
-      jQuery(this).css('paddingRight') + ' ' + 
-      jQuery(this).css('paddingBottom') + ' ' + 
-      jQuery(this).css('paddingLeft');
-      
-    mirror.style.width = jQuery(this).css('width');
-    mirror.style.fontFamily = jQuery(this).css('font-family');
-    mirror.style.fontSize = jQuery(this).css('font-size');
-    mirror.style.lineHeight = jQuery(this).css('line-height');
-    mirror.style.letterSpacing = jQuery(this).css('letter-spacing');
-    mirror.style.boxSizing = jQuery(this).css('boxSizing');
-
-    // Style the textarea
-    this.style.overflow = "hidden";
-    this.style.minHeight = this.rows+"em";
-
-    // Bind the textarea's event
-    this.onkeyup = growTextarea;
-    this.onfocus = growTextarea;
-
-    // Fire the event for text already present
-    sendContentToMirror(this);
-
-  });
-};
\ No newline at end of file

From 5bfaab8af958cce59cf68983e69f05c359f2dc39 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 14 Jul 2017 16:27:25 +0200
Subject: [PATCH 112/234] Improved test.

---
 test/unit/overview_test.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/test/unit/overview_test.rb b/test/unit/overview_test.rb
index 45cabd99f..145b64951 100644
--- a/test/unit/overview_test.rb
+++ b/test/unit/overview_test.rb
@@ -156,7 +156,7 @@ class OverviewTest < ActiveSupport::TestCase
         view_mode_default: 's',
       },
     )
-    assert_match(/^\d\d\d$/, overview.link)
+    assert_match(/^\d{1,3}$/, overview.link)
     overview.destroy!
 
     overview = Overview.create!(

From daaf1525cd159f2e0b859876dbe8088e7add06a1 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 14 Jul 2017 16:27:58 +0200
Subject: [PATCH 113/234] Fixed key.

---
 .../controllers/_ui_element/object_manager_attribute.coffee | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee b/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
index 0ac160b3c..80d61840b 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee
@@ -82,7 +82,7 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
           view:
             shown: true
           invite_customer:
-            show: false
+            shown: false
             required: false
         'admin.user':
           create:
@@ -94,10 +94,10 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
           view:
             shown: true
           invite_agent:
-            show: false
+            shown: false
             required: false
           invite_customer:
-            show: false
+            shown: false
             required: false
       Organization:
         'ticket.customer':

From 547f002f7179ae89cf246785481498f6efca48c1 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 14 Jul 2017 17:20:48 +0200
Subject: [PATCH 114/234] Implemented issue #1254 - Feature Request: clear
 caller log.

---
 app/models/cti/log.rb                        | 18 ++++++++++++++++++
 db/migrate/20170714000003_cleanup_cti_log.rb | 18 ++++++++++++++++++
 db/seeds/schedulers.rb                       |  9 +++++++++
 3 files changed, 45 insertions(+)
 create mode 100644 db/migrate/20170714000003_cleanup_cti_log.rb

diff --git a/app/models/cti/log.rb b/app/models/cti/log.rb
index c5cdc7519..fa63b7d48 100644
--- a/app/models/cti/log.rb
+++ b/app/models/cti/log.rb
@@ -358,5 +358,23 @@ returns
         )
       }
     end
+
+=begin
+
+cleanup caller logs
+
+  Cti::Log.cleanup
+
+optional you can put the max oldest chat entries as argument
+
+  Cti::Log.cleanup(12.months)
+
+=end
+
+    def self.cleanup(diff = 12.months)
+      Cti::Log.where('created_at < ?', Time.zone.now - diff).delete_all
+      true
+    end
+
   end
 end
diff --git a/db/migrate/20170714000003_cleanup_cti_log.rb b/db/migrate/20170714000003_cleanup_cti_log.rb
new file mode 100644
index 000000000..4b9e59cbe
--- /dev/null
+++ b/db/migrate/20170714000003_cleanup_cti_log.rb
@@ -0,0 +1,18 @@
+class CleanupCtiLog < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Scheduler.create_if_not_exists(
+      name: 'Cleanup Cti::Log',
+      method: 'Cti::Log.cleanup',
+      period: 1.month,
+      prio: 2,
+      active: true,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+  end
+
+end
diff --git a/db/seeds/schedulers.rb b/db/seeds/schedulers.rb
index 94fbe49f6..659e610f3 100644
--- a/db/seeds/schedulers.rb
+++ b/db/seeds/schedulers.rb
@@ -156,6 +156,15 @@ Scheduler.create_if_not_exists(
   updated_by_id: 1,
   created_by_id: 1,
 )
+Scheduler.create_if_not_exists(
+  name: 'Cleanup Cti::Log',
+  method: 'Cti::Log.cleanup',
+  period: 1.month,
+  prio: 2,
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
 Scheduler.create_if_not_exists(
   name:          'Import Jobs',
   method:        'ImportJob.start_registered',

From 866614122db0947d07da6280782850dc9b945a29 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sat, 15 Jul 2017 00:35:44 +0200
Subject: [PATCH 115/234] Implemented issue #1251 - Config option to have uniq
 email addresses for users.

---
 app/controllers/users_controller.rb           |  9 +-
 app/models/user.rb                            | 14 ++-
 .../20170714000002_user_email_multiple_use.rb | 34 +++++++
 db/seeds/settings.rb                          | 25 +++++
 .../user_organization_controller_test.rb      | 12 ++-
 test/integration/geo_location_test.rb         |  2 +-
 test/unit/activity_stream_test.rb             | 20 ++--
 test/unit/history_test.rb                     | 50 ++++------
 test/unit/user_test.rb                        | 94 +++++++++++++++++++
 9 files changed, 207 insertions(+), 53 deletions(-)
 create mode 100644 db/migrate/20170714000002_user_email_multiple_use.rb

diff --git a/app/controllers/users_controller.rb b/app/controllers/users_controller.rb
index acb82ed35..a51a6ac0c 100644
--- a/app/controllers/users_controller.rb
+++ b/app/controllers/users_controller.rb
@@ -132,6 +132,10 @@ class UsersController < ApplicationController
         raise Exceptions::UnprocessableEntity, 'Attribute \'email\' required!'
       end
 
+      # check if user already exists
+      exists = User.find_by(email: clean_params[:email].downcase.strip)
+      raise Exceptions::UnprocessableEntity, 'Email address is already used for other user.' if exists
+
       user = User.new(clean_params)
       user.associations_from_param(params)
       user.updated_by_id = 1
@@ -171,11 +175,6 @@ class UsersController < ApplicationController
       user.associations_from_param(params)
     end
 
-    # check if user already exists
-    if user.email.present?
-      exists = User.where(email: user.email.downcase).first
-      raise Exceptions::UnprocessableEntity, 'User already exists!' if exists
-    end
     user.save!
 
     # if first user was added, set system init done
diff --git a/app/models/user.rb b/app/models/user.rb
index e447b961d..c9896d8dc 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -38,7 +38,7 @@ class User < ApplicationModel
   load 'user/search_index.rb'
   include User::SearchIndex
 
-  before_validation :check_name, :check_email, :check_login, :ensure_password, :ensure_roles, :ensure_identifier
+  before_validation :check_name, :check_email, :check_login, :ensure_uniq_email, :ensure_password, :ensure_roles, :ensure_identifier
   before_create   :check_preferences_default, :validate_roles, :domain_based_assignment, :set_locale
   before_update   :check_preferences_default, :validate_roles, :reset_login_failed
   after_create    :avatar_for_email_check
@@ -845,7 +845,7 @@ returns
 
   def check_email
     return true if Setting.get('import_mode')
-    return true if email.empty?
+    return true if email.blank?
     self.email = email.downcase.strip
     return true if id == 1
     raise Exceptions::UnprocessableEntity, 'Invalid email' if email !~ /@/
@@ -897,6 +897,16 @@ returns
     raise Exceptions::UnprocessableEntity, 'Minimum one identifier (login, firstname, lastname, phone or email) for user is required.'
   end
 
+  def ensure_uniq_email
+    return true if Setting.get('user_email_multiple_use')
+    return true if Setting.get('import_mode')
+    return true if email.blank?
+    return true if !changes
+    return true if !changes['email']
+    return true if !User.find_by(email: email.downcase.strip)
+    raise Exceptions::UnprocessableEntity, 'Email address is already used for other user.'
+  end
+
   def validate_roles
     return true if !role_ids
     role_ids.each { |role_id|
diff --git a/db/migrate/20170714000002_user_email_multiple_use.rb b/db/migrate/20170714000002_user_email_multiple_use.rb
new file mode 100644
index 000000000..5d89d8d59
--- /dev/null
+++ b/db/migrate/20170714000002_user_email_multiple_use.rb
@@ -0,0 +1,34 @@
+class UserEmailMultipleUse < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title: 'User email for muliple users',
+      name: 'user_email_multiple_use',
+      area: 'Model::User',
+      description: 'Allow to use email address for muliple users.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'user_email_multiple_use',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: false,
+      preferences: {
+        permission: ['admin'],
+      },
+      frontend: false
+    )
+  end
+
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 6e5bd08d0..5802c1063 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -705,6 +705,31 @@ Setting.create_if_not_exists(
   },
   frontend: true
 )
+Setting.create_if_not_exists(
+  title: 'User email for muliple users',
+  name: 'user_email_multiple_use',
+  area: 'Model::User',
+  description: 'Allow to use email address for muliple users.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'user_email_multiple_use',
+        tag: 'boolean',
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: false,
+  preferences: {
+    permission: ['admin'],
+  },
+  frontend: false
+)
 Setting.create_if_not_exists(
   title: 'Authentication via %s',
   name: 'auth_ldap',
diff --git a/test/controllers/user_organization_controller_test.rb b/test/controllers/user_organization_controller_test.rb
index 1a64030a4..4754a75de 100644
--- a/test/controllers/user_organization_controller_test.rb
+++ b/test/controllers/user_organization_controller_test.rb
@@ -126,7 +126,15 @@ class UserOrganizationControllerTest < ActionDispatch::IntegrationTest
     assert_response(422)
     result = JSON.parse(@response.body)
     assert(result['error'])
-    assert_equal('User already exists!', result['error'])
+    assert_equal('Email address is already used for other user.', result['error'])
+
+    # email missing with enabled feature
+    params = { firstname: 'some firstname', signup: true }
+    post '/api/v1/users', params.to_json, headers
+    assert_response(422)
+    result = JSON.parse(@response.body)
+    assert(result['error'])
+    assert_equal('Attribute \'email\' required!', result['error'])
 
     # email missing with enabled feature
     params = { firstname: 'some firstname', signup: true }
@@ -330,7 +338,7 @@ class UserOrganizationControllerTest < ActionDispatch::IntegrationTest
     assert_response(422)
     result = JSON.parse(@response.body)
     assert(result)
-    assert_equal('User already exists!', result['error'])
+    assert_equal('Email address is already used for other user.', result['error'])
 
     # missing required attributes
     params = { note: 'some note' }
diff --git a/test/integration/geo_location_test.rb b/test/integration/geo_location_test.rb
index 388378255..8bd148a9a 100644
--- a/test/integration/geo_location_test.rb
+++ b/test/integration/geo_location_test.rb
@@ -51,7 +51,7 @@ class GeoLocationTest < ActiveSupport::TestCase
       login: 'some_geo_login2',
       firstname: 'First',
       lastname: 'Last',
-      email: 'some_geo_login1@example.com',
+      email: 'some_geo_login2@example.com',
       password: 'test',
       street: 'Marienstrasse 13',
       city: 'Berlin',
diff --git a/test/unit/activity_stream_test.rb b/test/unit/activity_stream_test.rb
index 27b905ad1..8da295f33 100644
--- a/test/unit/activity_stream_test.rb
+++ b/test/unit/activity_stream_test.rb
@@ -10,7 +10,7 @@ class ActivityStreamTest < ActiveSupport::TestCase
       login: 'admin',
       firstname: 'Bob',
       lastname: 'Smith',
-      email: 'bob@example.com',
+      email: 'bob+active_stream@example.com',
       password: 'some_pass',
       active: true,
       roles: roles,
@@ -23,7 +23,7 @@ class ActivityStreamTest < ActiveSupport::TestCase
   end
 
   test 'ticket+user' do
-    ticket = Ticket.create(
+    ticket = Ticket.create!(
       group_id: Group.lookup(name: 'Users').id,
       customer_id: @current_user.id,
       owner_id: User.lookup(login: '-').id,
@@ -35,7 +35,7 @@ class ActivityStreamTest < ActiveSupport::TestCase
     )
     travel 2.seconds
 
-    article = Ticket::Article.create(
+    article = Ticket::Article.create!(
       ticket_id: ticket.id,
       updated_by_id: @current_user.id,
       created_by_id: @current_user.id,
@@ -86,12 +86,12 @@ class ActivityStreamTest < ActiveSupport::TestCase
     assert(stream.empty?)
 
     # cleanup
-    ticket.destroy
+    ticket.destroy!
     travel_back
   end
 
   test 'organization' do
-    organization = Organization.create(
+    organization = Organization.create!(
       name: 'some name',
       updated_by_id: @current_user.id,
       created_by_id: @current_user.id,
@@ -125,12 +125,12 @@ class ActivityStreamTest < ActiveSupport::TestCase
     assert(stream.empty?)
 
     # cleanup
-    organization.destroy
+    organization.destroy!
     travel_back
   end
 
   test 'user with update check false' do
-    user = User.create(
+    user = User.create!(
       login: 'someemail@example.com',
       email: 'someemail@example.com',
       firstname: 'Bob Smith II',
@@ -157,12 +157,12 @@ class ActivityStreamTest < ActiveSupport::TestCase
     assert(stream.empty?)
 
     # cleanup
-    user.destroy
+    user.destroy!
     travel_back
   end
 
   test 'user with update check true' do
-    user = User.create(
+    user = User.create!(
       login: 'someemail@example.com',
       email: 'someemail@example.com',
       firstname: 'Bob Smith II',
@@ -204,7 +204,7 @@ class ActivityStreamTest < ActiveSupport::TestCase
     assert(stream.empty?)
 
     # cleanup
-    user.destroy
+    user.destroy!
     travel_back
   end
 
diff --git a/test/unit/history_test.rb b/test/unit/history_test.rb
index f8061c68d..989b92152 100644
--- a/test/unit/history_test.rb
+++ b/test/unit/history_test.rb
@@ -155,12 +155,12 @@ class HistoryTest < ActiveSupport::TestCase
 
       # use transaction
       ActiveRecord::Base.transaction do
-        ticket = Ticket.create(test[:ticket_create][:ticket])
+        ticket = Ticket.create!(test[:ticket_create][:ticket])
         test[:ticket_create][:article][:ticket_id] = ticket.id
-        article = Ticket::Article.create(test[:ticket_create][:article])
+        article = Ticket::Article.create!(test[:ticket_create][:article])
 
-        assert_equal(ticket.class.to_s, 'Ticket')
-        assert_equal(article.class.to_s, 'Ticket::Article')
+        assert_equal(ticket.class, Ticket)
+        assert_equal(article.class, Ticket::Article)
 
         # update ticket
         if test[:ticket_update][:ticket]
@@ -185,25 +185,21 @@ class HistoryTest < ActiveSupport::TestCase
     }
 
     # delete tickets
-    tickets.each { |ticket|
-      ticket_id = ticket.id
-      ticket.destroy
-      found = Ticket.where(id: ticket_id).first
-      assert_not(found, 'Ticket destroyed')
-    }
+    tickets.each(&:destroy!)
   end
 
   test 'user' do
+    name = rand(999_999)
     tests = [
 
       # test 1
       {
         user_create: {
           user: {
-            login: 'some_login_test',
+            login: "some_login_test-#{name}",
             firstname: 'Bob',
             lastname: 'Smith',
-            email: 'somebody@example.com',
+            email: "somebody-#{name}@example.com",
             active: true,
             updated_by_id: current_user.id,
             created_by_id: current_user.id,
@@ -213,7 +209,7 @@ class HistoryTest < ActiveSupport::TestCase
           user: {
             firstname: 'Bob',
             lastname: 'Master',
-            email: 'master@example.com',
+            email: "master-#{name}@example.com",
             active: false,
           },
         },
@@ -236,8 +232,8 @@ class HistoryTest < ActiveSupport::TestCase
             history_object: 'User',
             history_type: 'updated',
             history_attribute: 'email',
-            value_from: 'somebody@example.com',
-            value_to: 'master@example.com',
+            value_from: "somebody-#{name}@example.com",
+            value_to: "master-#{name}@example.com",
           },
           {
             result: true,
@@ -258,9 +254,8 @@ class HistoryTest < ActiveSupport::TestCase
 
       # user transaction
       ActiveRecord::Base.transaction do
-        user = User.create(test[:user_create][:user])
-
-        assert_equal(user.class.to_s, 'User')
+        user = User.create!(test[:user_create][:user])
+        assert_equal(user.class, User)
 
         # update user
         if test[:user_update][:user]
@@ -277,12 +272,7 @@ class HistoryTest < ActiveSupport::TestCase
     }
 
     # delete user
-    users.each { |user|
-      user_id = user.id
-      user.destroy
-      found = User.where(id: user_id).first
-      assert_not(found, 'User destroyed')
-    }
+    users.each(&:destroy!)
   end
 
   test 'organization' do
@@ -328,9 +318,8 @@ class HistoryTest < ActiveSupport::TestCase
 
       # user transaction
       ActiveRecord::Base.transaction do
-        organization = Organization.create(test[:organization_create][:organization])
-
-        assert_equal(organization.class.to_s, 'Organization')
+        organization = Organization.create!(test[:organization_create][:organization])
+        assert_equal(organization.class, Organization)
 
         # update organization
         if test[:organization_update][:organization]
@@ -346,12 +335,7 @@ class HistoryTest < ActiveSupport::TestCase
     }
 
     # delete user
-    organizations.each { |organization|
-      organization_id = organization.id
-      organization.destroy
-      found = Organization.where(id: organization_id).first
-      assert_not(found, 'Organization destroyed')
-    }
+    organizations.each(&:destroy!)
   end
 
   def history_check(history_list, history_check)
diff --git a/test/unit/user_test.rb b/test/unit/user_test.rb
index d18dafa6e..89447737c 100644
--- a/test/unit/user_test.rb
+++ b/test/unit/user_test.rb
@@ -368,6 +368,100 @@ class UserTest < ActiveSupport::TestCase
     admin.destroy!
   end
 
+  test 'uniq email' do
+    name = rand(999_999_999)
+
+    email1 = "admin1-role_without_email#{name}@example.com"
+    admin1 = User.create!(
+      login: email1,
+      firstname: 'Role',
+      lastname: "Admin1#{name}",
+      email: email1,
+      password: 'adminpw',
+      active: true,
+      roles: Role.where(name: %w(Admin Agent)),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    assert(admin1.id)
+    assert_equal(admin1.email, email1)
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      User.create!(
+        login: "#{email1}-1",
+        firstname: 'Role',
+        lastname: "Admin1#{name}",
+        email: email1,
+        password: 'adminpw',
+        active: true,
+        roles: Role.where(name: %w(Admin Agent)),
+        updated_by_id: 1,
+        created_by_id: 1,
+      )
+    }
+
+    email2 = "admin2-role_without_email#{name}@example.com"
+    admin2 = User.create!(
+      firstname: 'Role',
+      lastname: "Admin2#{name}",
+      email: email2,
+      password: 'adminpw',
+      active: true,
+      roles: Role.where(name: %w(Admin Agent)),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      admin2.email = email1
+      admin2.save!
+    }
+
+    admin1.email = admin1.email
+    admin1.save!
+
+    admin2.destroy!
+    admin1.destroy!
+  end
+
+  test 'uniq email - multiple use' do
+    Setting.set('user_email_multiple_use', true)
+    name = rand(999_999_999)
+
+    email1 = "admin1-role_without_email#{name}@example.com"
+    admin1 = User.create!(
+      login: email1,
+      firstname: 'Role',
+      lastname: "Admin1#{name}",
+      email: email1,
+      password: 'adminpw',
+      active: true,
+      roles: Role.where(name: %w(Admin Agent)),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    assert(admin1.id)
+    assert_equal(admin1.email, email1)
+
+    admin2 = User.create!(
+      login: "#{email1}-1",
+      firstname: 'Role',
+      lastname: "Admin1#{name}",
+      email: email1,
+      password: 'adminpw',
+      active: true,
+      roles: Role.where(name: %w(Admin Agent)),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(admin2.email, email1)
+    admin2.destroy!
+    admin1.destroy!
+    Setting.set('user_email_multiple_use', false)
+  end
+
   test 'ensure roles' do
     name = rand(999_999_999)
 

From a9a76ef0b75befec230b438029906fa9ccddb27e Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 17 Jul 2017 05:57:19 +0200
Subject: [PATCH 116/234] Improved pretty date - absolute time format (only
 show no year if date is in same year + only show no weekday if date is less
 then 6 days).

---
 .../javascripts/app/lib/app_post/pretty_date.coffee   | 11 ++++++++---
 1 file changed, 8 insertions(+), 3 deletions(-)

diff --git a/app/assets/javascripts/app/lib/app_post/pretty_date.coffee b/app/assets/javascripts/app/lib/app_post/pretty_date.coffee
index 9c607eee0..13c6157a2 100644
--- a/app/assets/javascripts/app/lib/app_post/pretty_date.coffee
+++ b/app/assets/javascripts/app/lib/app_post/pretty_date.coffee
@@ -38,11 +38,16 @@ class App.PrettyDate
       months = ['Jan', 'Feb', 'Mar', 'Apr', 'May', 'Jun', 'Jul', 'Aug', 'Sep', 'Oct', 'Nov', 'Dec']
       month = months[created.getMonth()]
 
-      # for less than 7 days
-      if diff < (60 * 60 * 24 * 7)
+      # for less than 6 days
+      # weekday HH::MM
+      if diff < (60 * 60 * 24 * 6)
         string = "#{App.i18n.translateInline(weekday)} #{created.getHours()}:#{@s(created.getMinutes(), 2)}"
-      else if diff < (60 * 60 * 24 * 7) * 365
+      # if it was this year
+      # weekday DD. MM HH::MM
+      else if created.getYear() is current.getYear()
         string = "#{App.i18n.translateInline(weekday)} #{created.getDate()}. #{App.i18n.translateInline(month)} #{created.getHours()}:#{@s(created.getMinutes(), 2)}"
+      # if it was the year before
+      # weekday YYYY-MM-DD HH::MM
       else
         string = "#{App.i18n.translateInline(weekday)} #{App.i18n.translateTimestamp(time)}"
       if escalation

From 084ef3f50dd31b6898ef08097b9d6c35ae4e5bb1 Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Tue, 18 Jul 2017 13:51:26 +0200
Subject: [PATCH 117/234] Fixed issue #986 - Zammad sends reply to itself.

---
 .../app/controllers/ticket_zoom/article_actions.coffee         | 3 +--
 1 file changed, 1 insertion(+), 2 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
index df150405a..ad9f73d79 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
@@ -336,8 +336,7 @@ class App.TicketZoomArticleActions extends App.Controller
           articleNew.to = ticket.customer.email
 
       else
-        user = App.User.find(article.created_by_id)
-        if article.sender.name is 'Agent' && !article.from.match(user.email)
+        if article.sender.name is 'Agent'
           articleNew.to = article.to
         else
           if article.reply_to

From a583cc330f015ef19bfc86df63fd16cd8d755d99 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 18 Jul 2017 15:15:09 +0200
Subject: [PATCH 118/234] Only show text in desktop notification.

---
 app/assets/javascripts/app/controllers/chat.coffee | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/app/assets/javascripts/app/controllers/chat.coffee b/app/assets/javascripts/app/controllers/chat.coffee
index f8e969e86..96f4de60d 100644
--- a/app/assets/javascripts/app/controllers/chat.coffee
+++ b/app/assets/javascripts/app/controllers/chat.coffee
@@ -587,7 +587,7 @@ class ChatWindow extends App.Controller
       @sounds.message.play()
       @notifyDesktop(
         title: @name
-        body: message
+        body: App.Utils.html2text(message)
         url: '#customer_chat'
         callback: =>
           App.Event.trigger('chat_focus', { session_id: @session.session_id })

From a313c485acf21ae8eb446fe2e4e11c65f38de723 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 18 Jul 2017 15:43:04 +0200
Subject: [PATCH 119/234] Implemented issue #1255 - Chat Widget should support
 richtext (same as agent chat).

---
 public/assets/chat/chat.coffee | 409 +++++++++++++++++++++++-
 public/assets/chat/chat.js     | 568 ++++++++++++++++++++++++++++-----
 public/assets/chat/chat.min.js |   4 +-
 3 files changed, 902 insertions(+), 79 deletions(-)

diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee
index e70625be1..b551ea076 100644
--- a/public/assets/chat/chat.coffee
+++ b/public/assets/chat/chat.coffee
@@ -251,6 +251,11 @@ do($ = window.jQuery, window) ->
     sessionId: undefined
     scrolledToBottom: true
     scrollSnapTolerance: 10
+    richTextFormatKey:
+      66: true # b
+      73: true # i
+      85: true # u
+      83: true # s
 
     T: (string, items...) =>
       if @options.lang && @options.lang isnt 'en'
@@ -367,9 +372,211 @@ do($ = window.jQuery, window) ->
       @el.find('.zammad-chat-controls').on 'submit', @onSubmit
       @el.find('.zammad-chat-body').on 'scroll', @detectScrolledtoBottom
       @el.find('.zammad-scroll-hint').click @onScrollHintClick
-      @input.on
+      @input.on(
         keydown: @checkForEnter
         input: @onInput
+      )
+      @input.on('keydown', (e) =>
+        richtTextControl = false
+        if !e.altKey && !e.ctrlKey && e.metaKey
+          richtTextControl = true
+        else if !e.altKey && e.ctrlKey && !e.metaKey
+          richtTextControl = true
+
+        if richtTextControl && @richTextFormatKey[ e.keyCode ]
+          e.preventDefault()
+          if e.keyCode is 66
+            document.execCommand('bold')
+            return true
+          if e.keyCode is 73
+            document.execCommand('italic')
+            return true
+          if e.keyCode is 85
+            document.execCommand('underline')
+            return true
+          if e.keyCode is 83
+            document.execCommand('strikeThrough')
+            return true
+      )
+      @input.on('paste', (e) =>
+        e.stopPropagation()
+        e.preventDefault()
+
+        clipboardData
+        if e.clipboardData
+          clipboardData = e.clipboardData
+        else if window.clipboardData
+          clipboardData = window.clipboardData
+        else if e.originalEvent.clipboardData
+          clipboardData = e.originalEvent.clipboardData
+        else
+          throw 'No clipboardData support'
+
+        imageInserted = false
+        if clipboardData && clipboardData.items && clipboardData.items[0]
+          item = clipboardData.items[0]
+          if item.kind == 'file' && (item.type == 'image/png' || item.type == 'image/jpeg')
+            imageFile = item.getAsFile()
+            reader = new FileReader()
+
+            reader.onload = (e) =>
+              result = e.target.result
+              img = document.createElement('img')
+              img.src = result
+
+              insert = (dataUrl, width, height, isRetina) =>
+
+                # adapt image if we are on retina devices
+                if @isRetina()
+                  width = width / 2
+                  height = height / 2
+                result = dataUrl
+                img = "<img style=\"width: 100%; max-width: #{width}px;\" src=\"#{result}\">"
+                document.execCommand('insertHTML', false, img)
+
+              # resize if to big
+              @resizeImage(img.src, 460, 'auto', 2, 'image/jpeg', 'auto', insert)
+
+            reader.readAsDataURL(imageFile)
+            imageInserted = true
+
+        return if imageInserted
+
+        # check existing + paste text for limit
+        text = undefined
+        docType = undefined
+        try
+          text = clipboardData.getData('text/html')
+          docType = 'html'
+          if !text || text.length is 0
+            docType = 'text'
+            text = clipboardData.getData('text/plain')
+          if !text || text.length is 0
+            docType = 'text2'
+            text = clipboardData.getData('text')
+        catch e
+          console.log('Sorry, can\'t insert markup because browser is not supporting it.')
+          docType = 'text3'
+          text = clipboardData.getData('text')
+
+        if docType is 'text' || docType is 'text2' || docType is 'text3'
+          text = '<div>' + text.replace(/\n/g, '</div><div>') + '</div>'
+          text = text.replace(/<div><\/div>/g, '<div><br></div>')
+        console.log('p', docType, text)
+        if docType is 'html'
+          html = $("<div>#{text}</div>")
+          match = false
+          htmlTmp = text
+          regex = new RegExp('<(/w|w)\:[A-Za-z]')
+          if htmlTmp.match(regex)
+            match = true
+            htmlTmp = htmlTmp.replace(regex, '')
+          regex = new RegExp('<(/o|o)\:[A-Za-z]')
+          if htmlTmp.match(regex)
+            match = true
+            htmlTmp = htmlTmp.replace(regex, '')
+          if match
+            html = @wordFilter(html)
+          #html
+
+          html = $(html)
+
+          html.contents().each( ->
+            if @nodeType == 8
+              $(@).remove()
+          )
+
+          # remove tags, keep content
+          html.find('a, font, small, time, form, label').replaceWith( ->
+            $(@).contents()
+          )
+
+          # replace tags with generic div
+          # New type of the tag
+          replacementTag = 'div';
+
+          # Replace all x tags with the type of replacementTag
+          html.find('textarea').each( ->
+            outer = @outerHTML
+
+            # Replace opening tag
+            regex = new RegExp('<' + @tagName, 'i')
+            newTag = outer.replace(regex, '<' + replacementTag)
+
+            # Replace closing tag
+            regex = new RegExp('</' + @tagName, 'i')
+            newTag = newTag.replace(regex, '</' + replacementTag)
+
+            $(@).replaceWith(newTag)
+          )
+
+          # remove tags & content
+          html.find('font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset').remove()
+
+          @removeAttributes(html)
+
+          text = html.html()
+
+        # as fallback, insert html via pasteHtmlAtCaret (for IE 11 and lower)
+        if docType is 'text3'
+          @pasteHtmlAtCaret(text)
+        else
+          document.execCommand('insertHTML', false, text)
+        true
+      )
+      @input.on('drop', (e) =>
+        e.stopPropagation()
+        e.preventDefault()
+
+        dataTransfer
+        if window.dataTransfer # ie
+          dataTransfer = window.dataTransfer
+        else if e.originalEvent.dataTransfer # other browsers
+          dataTransfer = e.originalEvent.dataTransfer
+        else
+          throw 'No clipboardData support'
+
+        x = e.clientX
+        y = e.clientY
+        file = dataTransfer.files[0]
+
+        # look for images
+        if file.type.match('image.*')
+          reader = new FileReader()
+          reader.onload = (e) =>
+            result = e.target.result
+            img = document.createElement('img')
+            img.src = result
+
+            # Insert the image at the carat
+            insert = (dataUrl, width, height, isRetina) =>
+
+              # adapt image if we are on retina devices
+              if @isRetina()
+                width = width / 2
+                height = height / 2
+
+              result = dataUrl
+              img = $("<img style=\"width: 100%; max-width: #{width}px;\" src=\"#{result}\">")
+              img = img.get(0)
+
+              if document.caretPositionFromPoint
+                pos = document.caretPositionFromPoint(x, y)
+                range = document.createRange()
+                range.setStart(pos.offsetNode, pos.offset)
+                range.collapse()
+                range.insertNode(img)
+              else if document.caretRangeFromPoint
+                range = document.caretRangeFromPoint(x, y)
+                range.insertNode(img)
+              else
+                console.log('could not find carat')
+
+            # resize if to big
+            @resizeImage(img.src, 460, 'auto', 2, 'image/jpeg', 'auto', insert)
+          reader.readAsDataURL(file)
+      )
+
       $(window).on('beforeunload', =>
         @onLeaveTemporary()
       )
@@ -1027,4 +1234,204 @@ do($ = window.jQuery, window) ->
         else if direction is 'horizontal'
           return !!clientSize && ((compareRight <= viewRight) && (compareLeft >= viewLeft))
 
+    isRetina: ->
+      if window.matchMedia
+        mq = window.matchMedia('only screen and (min--moz-device-pixel-ratio: 1.3), only screen and (-o-min-device-pixel-ratio: 2.6/2), only screen and (-webkit-min-device-pixel-ratio: 1.3), only screen  and (min-device-pixel-ratio: 1.3), only screen and (min-resolution: 1.3dppx)')
+        return (mq && mq.matches || (window.devicePixelRatio > 1))
+      false
+
+    resizeImage: (dataURL, x = 'auto', y = 'auto', sizeFactor = 1, type, quallity, callback, force = true) ->
+
+      # load image from data url
+      imageObject = new Image()
+      imageObject.onload = ->
+        imageWidth  = imageObject.width
+        imageHeight = imageObject.height
+        console.log('ImageService', 'current size', imageWidth, imageHeight)
+        if y is 'auto' && x is 'auto'
+          x = imageWidth
+          y = imageHeight
+
+        # get auto dimensions
+        if y is 'auto'
+          factor = imageWidth / x
+          y = imageHeight / factor
+
+        if x is 'auto'
+          factor = imageWidth / y
+          x = imageHeight / factor
+
+        # check if resize is needed
+        resize = false
+        if x < imageWidth || y < imageHeight
+          resize = true
+          x = x * sizeFactor
+          y = y * sizeFactor
+        else
+          x = imageWidth
+          y = imageHeight
+
+        # create canvas and set dimensions
+        canvas        = document.createElement('canvas')
+        canvas.width  = x
+        canvas.height = y
+
+        # draw image on canvas and set image dimensions
+        context = canvas.getContext('2d')
+        context.drawImage(imageObject, 0, 0, x, y)
+
+        # set quallity based on image size
+        if quallity == 'auto'
+          if x < 200 && y < 200
+            quallity = 1
+          else if x < 400 && y < 400
+            quallity = 0.9
+          else if x < 600 && y < 600
+            quallity = 0.8
+          else if x < 900 && y < 900
+            quallity = 0.7
+          else
+            quallity = 0.6
+
+        # execute callback with resized image
+        newDataUrl = canvas.toDataURL(type, quallity)
+        if resize
+          console.log('ImageService', 'resize', x/sizeFactor, y/sizeFactor, quallity, (newDataUrl.length * 0.75)/1024/1024, 'in mb')
+          callback(newDataUrl, x/sizeFactor, y/sizeFactor, true)
+          return
+        console.log('ImageService', 'no resize', x, y, quallity, (newDataUrl.length * 0.75)/1024/1024, 'in mb')
+        callback(newDataUrl, x, y, false)
+
+      # load image from data url
+      imageObject.src = dataURL
+
+    # taken from https://stackoverflow.com/questions/6690752/insert-html-at-caret-in-a-contenteditable-div/6691294#6691294
+    pasteHtmlAtCaret: (html) ->
+      sel = undefined
+      range = undefined
+      if window.getSelection
+        sel = window.getSelection()
+        if sel.getRangeAt && sel.rangeCount
+          range = sel.getRangeAt(0)
+          range.deleteContents()
+
+          el = document.createElement('div')
+          el.innerHTML = html
+          frag = document.createDocumentFragment(node, lastNode)
+          while node = el.firstChild
+            lastNode = frag.appendChild(node)
+          range.insertNode(frag)
+
+          if lastNode
+            range = range.cloneRange()
+            range.setStartAfter(lastNode)
+            range.collapse(true)
+            sel.removeAllRanges()
+            sel.addRange(range)
+      else if document.selection && document.selection.type != 'Control'
+        document.selection.createRange().pasteHTML(html)
+
+    # (C) sbrin - https://github.com/sbrin
+    # https://gist.github.com/sbrin/6801034
+    wordFilter: (editor) ->
+      content = editor.html()
+
+      # Word comments like conditional comments etc
+      content = content.replace(/<!--[\s\S]+?-->/gi, '')
+
+      # Remove comments, scripts (e.g., msoShowComment), XML tag, VML content,
+      # MS Office namespaced tags, and a few other tags
+      content = content.replace(/<(!|script[^>]*>.*?<\/script(?=[>\s])|\/?(\?xml(:\w+)?|img|meta|link|style|\w:\w+)(?=[\s\/>]))[^>]*>/gi, '')
+
+      # Convert <s> into <strike> for line-though
+      content = content.replace(/<(\/?)s>/gi, '<$1strike>')
+
+      # Replace nbsp entites to char since it's easier to handle
+      # content = content.replace(/&nbsp;/gi, "\u00a0")
+      content = content.replace(/&nbsp;/gi, ' ')
+
+      # Convert <span style="mso-spacerun:yes">___</span> to string of alternating
+      # breaking/non-breaking spaces of same length
+      #content = content.replace(/<span\s+style\s*=\s*"\s*mso-spacerun\s*:\s*yes\s*;?\s*"\s*>([\s\u00a0]*)<\/span>/gi, (str, spaces) ->
+      #  return (spaces.length > 0) ? spaces.replace(/./, " ").slice(Math.floor(spaces.length/2)).split("").join("\u00a0") : ''
+      #)
+
+      editor.html(content)
+
+      # Parse out list indent level for lists
+      $('p', editor).each( ->
+        str = $(@).attr('style')
+        matches = /mso-list:\w+ \w+([0-9]+)/.exec(str)
+        if matches
+          $(@).data('_listLevel',  parseInt(matches[1], 10))
+      )
+
+      # Parse Lists
+      last_level = 0
+      pnt = null
+      $('p', editor).each(->
+        cur_level = $(@).data('_listLevel')
+        if cur_level != undefined
+          txt = $(@).text()
+          list_tag = '<ul></ul>'
+          if (/^\s*\w+\./.test(txt))
+            matches = /([0-9])\./.exec(txt)
+            if matches
+              start = parseInt(matches[1], 10)
+              list_tag = start>1 ? '<ol start="' + start + '"></ol>' : '<ol></ol>'
+            else
+              list_tag = '<ol></ol>'
+
+          if cur_level > last_level
+            if last_level == 0
+              $(@).before(list_tag)
+              pnt = $(@).prev()
+            else
+              pnt = $(list_tag).appendTo(pnt)
+
+          if cur_level < last_level
+            for i in [i..last_level-cur_level]
+              pnt = pnt.parent()
+
+          $('span:first', @).remove()
+          pnt.append('<li>' + $(@).html() + '</li>')
+          $(@).remove()
+          last_level = cur_level
+        else
+          last_level = 0
+      )
+
+      $('[style]', editor).removeAttr('style')
+      $('[align]', editor).removeAttr('align')
+      $('span', editor).replaceWith(->
+        $(@).contents()
+      )
+      $('span:empty', editor).remove()
+      $("[class^='Mso']", editor).removeAttr('class')
+      $('p:empty', editor).remove()
+      editor
+
+    removeAttribute: (element) ->
+      return if !element
+      $element = $(element)
+      for att in element.attributes
+        if att && att.name
+          element.removeAttribute(att.name)
+          #$element.removeAttr(att.name)
+
+      $element.removeAttr('style')
+        .removeAttr('class')
+        .removeAttr('lang')
+        .removeAttr('type')
+        .removeAttr('align')
+        .removeAttr('id')
+        .removeAttr('wrap')
+        .removeAttr('title')
+
+    removeAttributes: (html, parent = true) =>
+      if parent
+        html.each((index, element) => @removeAttribute(element) )
+      html.find('*').each((index, element) => @removeAttribute(element) )
+      html
+
   window.ZammadChat = ZammadChat
diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index aa9f016fe..7526115be 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -1,3 +1,64 @@
+if (!window.zammadChatTemplates) {
+  window.zammadChatTemplates = {};
+}
+window.zammadChatTemplates["agent"] = function (__obj) {
+  if (!__obj) __obj = {};
+  var __out = [], __capture = function(callback) {
+    var out = __out, result;
+    __out = [];
+    callback.call(this);
+    result = __out.join('');
+    __out = out;
+    return __safe(result);
+  }, __sanitize = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else if (typeof value !== 'undefined' && value != null) {
+      return __escape(value);
+    } else {
+      return '';
+    }
+  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
+  __safe = __obj.safe = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else {
+      if (!(typeof value !== 'undefined' && value != null)) value = '';
+      var result = new String(value);
+      result.ecoSafe = true;
+      return result;
+    }
+  };
+  if (!__escape) {
+    __escape = __obj.escape = function(value) {
+      return ('' + value)
+        .replace(/&/g, '&amp;')
+        .replace(/</g, '&lt;')
+        .replace(/>/g, '&gt;')
+        .replace(/"/g, '&quot;');
+    };
+  }
+  (function() {
+    (function() {
+      if (this.agent.avatar) {
+        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
+        __out.push(__sanitize(this.agent.avatar));
+        __out.push('">\n');
+      }
+    
+      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
+    
+      __out.push(__sanitize(this.agent.name));
+    
+      __out.push('</span>\n</span>');
+    
+    }).call(this);
+    
+  }).call(__obj);
+  __obj.safe = __objSafe, __obj.escape = __escape;
+  return __out.join('');
+};
+
 var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; },
   slice = [].slice,
   extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; },
@@ -60,7 +121,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
     };
 
     Log.prototype.log = function(level, items) {
-      var i, item, len, logString;
+      var item, j, len, logString;
       items.unshift('||');
       items.unshift(level);
       items.unshift(this.options.logPrefix);
@@ -69,8 +130,8 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         return;
       }
       logString = '';
-      for (i = 0, len = items.length; i < len; i++) {
-        item = items[i];
+      for (j = 0, len = items.length; j < len; j++) {
+        item = items[j];
         logString += ' ';
         if (typeof item === 'object') {
           logString += JSON.stringify(item);
@@ -173,11 +234,11 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
       })(this);
       this.ws.onmessage = (function(_this) {
         return function(e) {
-          var i, len, pipe, pipes;
+          var j, len, pipe, pipes;
           pipes = JSON.parse(e.data);
           _this.log.debug('onMessage', e.data);
-          for (i = 0, len = pipes.length; i < len; i++) {
-            pipe = pipes[i];
+          for (j = 0, len = pipes.length; j < len; j++) {
+            pipe = pipes[j];
             if (pipe.event === 'pong') {
               _this.ping();
             }
@@ -386,8 +447,15 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
 
     ZammadChat.prototype.scrollSnapTolerance = 10;
 
+    ZammadChat.prototype.richTextFormatKey = {
+      66: true,
+      73: true,
+      85: true,
+      83: true
+    };
+
     ZammadChat.prototype.T = function() {
-      var i, item, items, len, string, translations;
+      var item, items, j, len, string, translations;
       string = arguments[0], items = 2 <= arguments.length ? slice.call(arguments, 1) : [];
       if (this.options.lang && this.options.lang !== 'en') {
         if (!this.translations[this.options.lang]) {
@@ -401,8 +469,8 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         }
       }
       if (items) {
-        for (i = 0, len = items.length; i < len; i++) {
-          item = items[i];
+        for (j = 0, len = items.length; j < len; j++) {
+          item = items[j];
           string = string.replace(/%s/, item);
         }
       }
@@ -425,6 +493,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
     };
 
     function ZammadChat(options) {
+      this.removeAttributes = bind(this.removeAttributes, this);
       this.startTimeoutObservers = bind(this.startTimeoutObservers, this);
       this.onCssLoaded = bind(this.onCssLoaded, this);
       this.setAgentOnlineState = bind(this.setAgentOnlineState, this);
@@ -552,6 +621,203 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         keydown: this.checkForEnter,
         input: this.onInput
       });
+      this.input.on('keydown', (function(_this) {
+        return function(e) {
+          var richtTextControl;
+          richtTextControl = false;
+          if (!e.altKey && !e.ctrlKey && e.metaKey) {
+            richtTextControl = true;
+          } else if (!e.altKey && e.ctrlKey && !e.metaKey) {
+            richtTextControl = true;
+          }
+          if (richtTextControl && _this.richTextFormatKey[e.keyCode]) {
+            e.preventDefault();
+            if (e.keyCode === 66) {
+              document.execCommand('bold');
+              return true;
+            }
+            if (e.keyCode === 73) {
+              document.execCommand('italic');
+              return true;
+            }
+            if (e.keyCode === 85) {
+              document.execCommand('underline');
+              return true;
+            }
+            if (e.keyCode === 83) {
+              document.execCommand('strikeThrough');
+              return true;
+            }
+          }
+        };
+      })(this));
+      this.input.on('paste', (function(_this) {
+        return function(e) {
+          var clipboardData, docType, error, html, htmlTmp, imageFile, imageInserted, item, match, reader, regex, replacementTag, text;
+          e.stopPropagation();
+          e.preventDefault();
+          clipboardData;
+          if (e.clipboardData) {
+            clipboardData = e.clipboardData;
+          } else if (window.clipboardData) {
+            clipboardData = window.clipboardData;
+          } else if (e.originalEvent.clipboardData) {
+            clipboardData = e.originalEvent.clipboardData;
+          } else {
+            throw 'No clipboardData support';
+          }
+          imageInserted = false;
+          if (clipboardData && clipboardData.items && clipboardData.items[0]) {
+            item = clipboardData.items[0];
+            if (item.kind === 'file' && (item.type === 'image/png' || item.type === 'image/jpeg')) {
+              imageFile = item.getAsFile();
+              reader = new FileReader();
+              reader.onload = function(e) {
+                var img, insert, result;
+                result = e.target.result;
+                img = document.createElement('img');
+                img.src = result;
+                insert = function(dataUrl, width, height, isRetina) {
+                  if (_this.isRetina()) {
+                    width = width / 2;
+                    height = height / 2;
+                  }
+                  result = dataUrl;
+                  img = "<img style=\"width: 100%; max-width: " + width + "px;\" src=\"" + result + "\">";
+                  return document.execCommand('insertHTML', false, img);
+                };
+                return _this.resizeImage(img.src, 460, 'auto', 2, 'image/jpeg', 'auto', insert);
+              };
+              reader.readAsDataURL(imageFile);
+              imageInserted = true;
+            }
+          }
+          if (imageInserted) {
+            return;
+          }
+          text = void 0;
+          docType = void 0;
+          try {
+            text = clipboardData.getData('text/html');
+            docType = 'html';
+            if (!text || text.length === 0) {
+              docType = 'text';
+              text = clipboardData.getData('text/plain');
+            }
+            if (!text || text.length === 0) {
+              docType = 'text2';
+              text = clipboardData.getData('text');
+            }
+          } catch (error) {
+            e = error;
+            console.log('Sorry, can\'t insert markup because browser is not supporting it.');
+            docType = 'text3';
+            text = clipboardData.getData('text');
+          }
+          if (docType === 'text' || docType === 'text2' || docType === 'text3') {
+            text = '<div>' + text.replace(/\n/g, '</div><div>') + '</div>';
+            text = text.replace(/<div><\/div>/g, '<div><br></div>');
+          }
+          console.log('p', docType, text);
+          if (docType === 'html') {
+            html = $("<div>" + text + "</div>");
+            match = false;
+            htmlTmp = text;
+            regex = new RegExp('<(/w|w)\:[A-Za-z]');
+            if (htmlTmp.match(regex)) {
+              match = true;
+              htmlTmp = htmlTmp.replace(regex, '');
+            }
+            regex = new RegExp('<(/o|o)\:[A-Za-z]');
+            if (htmlTmp.match(regex)) {
+              match = true;
+              htmlTmp = htmlTmp.replace(regex, '');
+            }
+            if (match) {
+              html = _this.wordFilter(html);
+            }
+            html = $(html);
+            html.contents().each(function() {
+              if (this.nodeType === 8) {
+                return $(this).remove();
+              }
+            });
+            html.find('a, font, small, time, form, label').replaceWith(function() {
+              return $(this).contents();
+            });
+            replacementTag = 'div';
+            html.find('textarea').each(function() {
+              var newTag, outer;
+              outer = this.outerHTML;
+              regex = new RegExp('<' + this.tagName, 'i');
+              newTag = outer.replace(regex, '<' + replacementTag);
+              regex = new RegExp('</' + this.tagName, 'i');
+              newTag = newTag.replace(regex, '</' + replacementTag);
+              return $(this).replaceWith(newTag);
+            });
+            html.find('font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset').remove();
+            _this.removeAttributes(html);
+            text = html.html();
+          }
+          if (docType === 'text3') {
+            _this.pasteHtmlAtCaret(text);
+          } else {
+            document.execCommand('insertHTML', false, text);
+          }
+          return true;
+        };
+      })(this));
+      this.input.on('drop', (function(_this) {
+        return function(e) {
+          var dataTransfer, file, reader, x, y;
+          e.stopPropagation();
+          e.preventDefault();
+          dataTransfer;
+          if (window.dataTransfer) {
+            dataTransfer = window.dataTransfer;
+          } else if (e.originalEvent.dataTransfer) {
+            dataTransfer = e.originalEvent.dataTransfer;
+          } else {
+            throw 'No clipboardData support';
+          }
+          x = e.clientX;
+          y = e.clientY;
+          file = dataTransfer.files[0];
+          if (file.type.match('image.*')) {
+            reader = new FileReader();
+            reader.onload = function(e) {
+              var img, insert, result;
+              result = e.target.result;
+              img = document.createElement('img');
+              img.src = result;
+              insert = function(dataUrl, width, height, isRetina) {
+                var pos, range;
+                if (_this.isRetina()) {
+                  width = width / 2;
+                  height = height / 2;
+                }
+                result = dataUrl;
+                img = $("<img style=\"width: 100%; max-width: " + width + "px;\" src=\"" + result + "\">");
+                img = img.get(0);
+                if (document.caretPositionFromPoint) {
+                  pos = document.caretPositionFromPoint(x, y);
+                  range = document.createRange();
+                  range.setStart(pos.offsetNode, pos.offset);
+                  range.collapse();
+                  return range.insertNode(img);
+                } else if (document.caretRangeFromPoint) {
+                  range = document.caretRangeFromPoint(x, y);
+                  return range.insertNode(img);
+                } else {
+                  return console.log('could not find carat');
+                }
+              };
+              return _this.resizeImage(img.src, 460, 'auto', 2, 'image/jpeg', 'auto', insert);
+            };
+            return reader.readAsDataURL(file);
+          }
+        };
+      })(this));
       $(window).on('beforeunload', (function(_this) {
         return function() {
           return _this.onLeaveTemporary();
@@ -595,9 +861,9 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
     };
 
     ZammadChat.prototype.onWebSocketMessage = function(pipes) {
-      var i, len, pipe;
-      for (i = 0, len = pipes.length; i < len; i++) {
-        pipe = pipes[i];
+      var j, len, pipe;
+      for (j = 0, len = pipes.length; j < len; j++) {
+        pipe = pipes[j];
         this.log.debug('ws:onmessage', pipe);
         switch (pipe.event) {
           case 'chat_error':
@@ -683,15 +949,15 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
     };
 
     ZammadChat.prototype.onReopenSession = function(data) {
-      var i, len, message, ref, unfinishedMessage;
+      var j, len, message, ref, unfinishedMessage;
       this.log.debug('old messages', data.session);
       this.inactiveTimeout.start();
       unfinishedMessage = sessionStorage.getItem('unfinished_message');
       if (data.agent) {
         this.onConnectionEstablished(data);
         ref = data.session;
-        for (i = 0, len = ref.length; i < len; i++) {
-          message = ref[i];
+        for (j = 0, len = ref.length; j < len; j++) {
+          message = ref[j];
           this.renderMessage({
             message: message.content,
             id: message.id,
@@ -1322,73 +1588,223 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
       }
     };
 
+    ZammadChat.prototype.isRetina = function() {
+      var mq;
+      if (window.matchMedia) {
+        mq = window.matchMedia('only screen and (min--moz-device-pixel-ratio: 1.3), only screen and (-o-min-device-pixel-ratio: 2.6/2), only screen and (-webkit-min-device-pixel-ratio: 1.3), only screen  and (min-device-pixel-ratio: 1.3), only screen and (min-resolution: 1.3dppx)');
+        return mq && mq.matches || (window.devicePixelRatio > 1);
+      }
+      return false;
+    };
+
+    ZammadChat.prototype.resizeImage = function(dataURL, x, y, sizeFactor, type, quallity, callback, force) {
+      var imageObject;
+      if (x == null) {
+        x = 'auto';
+      }
+      if (y == null) {
+        y = 'auto';
+      }
+      if (sizeFactor == null) {
+        sizeFactor = 1;
+      }
+      if (force == null) {
+        force = true;
+      }
+      imageObject = new Image();
+      imageObject.onload = function() {
+        var canvas, context, factor, imageHeight, imageWidth, newDataUrl, resize;
+        imageWidth = imageObject.width;
+        imageHeight = imageObject.height;
+        console.log('ImageService', 'current size', imageWidth, imageHeight);
+        if (y === 'auto' && x === 'auto') {
+          x = imageWidth;
+          y = imageHeight;
+        }
+        if (y === 'auto') {
+          factor = imageWidth / x;
+          y = imageHeight / factor;
+        }
+        if (x === 'auto') {
+          factor = imageWidth / y;
+          x = imageHeight / factor;
+        }
+        resize = false;
+        if (x < imageWidth || y < imageHeight) {
+          resize = true;
+          x = x * sizeFactor;
+          y = y * sizeFactor;
+        } else {
+          x = imageWidth;
+          y = imageHeight;
+        }
+        canvas = document.createElement('canvas');
+        canvas.width = x;
+        canvas.height = y;
+        context = canvas.getContext('2d');
+        context.drawImage(imageObject, 0, 0, x, y);
+        if (quallity === 'auto') {
+          if (x < 200 && y < 200) {
+            quallity = 1;
+          } else if (x < 400 && y < 400) {
+            quallity = 0.9;
+          } else if (x < 600 && y < 600) {
+            quallity = 0.8;
+          } else if (x < 900 && y < 900) {
+            quallity = 0.7;
+          } else {
+            quallity = 0.6;
+          }
+        }
+        newDataUrl = canvas.toDataURL(type, quallity);
+        if (resize) {
+          console.log('ImageService', 'resize', x / sizeFactor, y / sizeFactor, quallity, (newDataUrl.length * 0.75) / 1024 / 1024, 'in mb');
+          callback(newDataUrl, x / sizeFactor, y / sizeFactor, true);
+          return;
+        }
+        console.log('ImageService', 'no resize', x, y, quallity, (newDataUrl.length * 0.75) / 1024 / 1024, 'in mb');
+        return callback(newDataUrl, x, y, false);
+      };
+      return imageObject.src = dataURL;
+    };
+
+    ZammadChat.prototype.pasteHtmlAtCaret = function(html) {
+      var el, frag, lastNode, node, range, sel;
+      sel = void 0;
+      range = void 0;
+      if (window.getSelection) {
+        sel = window.getSelection();
+        if (sel.getRangeAt && sel.rangeCount) {
+          range = sel.getRangeAt(0);
+          range.deleteContents();
+          el = document.createElement('div');
+          el.innerHTML = html;
+          frag = document.createDocumentFragment(node, lastNode);
+          while (node = el.firstChild) {
+            lastNode = frag.appendChild(node);
+          }
+          range.insertNode(frag);
+          if (lastNode) {
+            range = range.cloneRange();
+            range.setStartAfter(lastNode);
+            range.collapse(true);
+            sel.removeAllRanges();
+            return sel.addRange(range);
+          }
+        }
+      } else if (document.selection && document.selection.type !== 'Control') {
+        return document.selection.createRange().pasteHTML(html);
+      }
+    };
+
+    ZammadChat.prototype.wordFilter = function(editor) {
+      var content, last_level, pnt;
+      content = editor.html();
+      content = content.replace(/<!--[\s\S]+?-->/gi, '');
+      content = content.replace(/<(!|script[^>]*>.*?<\/script(?=[>\s])|\/?(\?xml(:\w+)?|img|meta|link|style|\w:\w+)(?=[\s\/>]))[^>]*>/gi, '');
+      content = content.replace(/<(\/?)s>/gi, '<$1strike>');
+      content = content.replace(/&nbsp;/gi, ' ');
+      editor.html(content);
+      $('p', editor).each(function() {
+        var matches, str;
+        str = $(this).attr('style');
+        matches = /mso-list:\w+ \w+([0-9]+)/.exec(str);
+        if (matches) {
+          return $(this).data('_listLevel', parseInt(matches[1], 10));
+        }
+      });
+      last_level = 0;
+      pnt = null;
+      $('p', editor).each(function() {
+        var cur_level, i, j, list_tag, matches, ref, ref1, ref2, start, txt;
+        cur_level = $(this).data('_listLevel');
+        if (cur_level !== void 0) {
+          txt = $(this).text();
+          list_tag = '<ul></ul>';
+          if (/^\s*\w+\./.test(txt)) {
+            matches = /([0-9])\./.exec(txt);
+            if (matches) {
+              start = parseInt(matches[1], 10);
+              list_tag = (ref = start > 1) != null ? ref : '<ol start="' + start + {
+                '"></ol>': '<ol></ol>'
+              };
+            } else {
+              list_tag = '<ol></ol>';
+            }
+          }
+          if (cur_level > last_level) {
+            if (last_level === 0) {
+              $(this).before(list_tag);
+              pnt = $(this).prev();
+            } else {
+              pnt = $(list_tag).appendTo(pnt);
+            }
+          }
+          if (cur_level < last_level) {
+            for (i = j = ref1 = i, ref2 = last_level - cur_level; ref1 <= ref2 ? j <= ref2 : j >= ref2; i = ref1 <= ref2 ? ++j : --j) {
+              pnt = pnt.parent();
+            }
+          }
+          $('span:first', this).remove();
+          pnt.append('<li>' + $(this).html() + '</li>');
+          $(this).remove();
+          return last_level = cur_level;
+        } else {
+          return last_level = 0;
+        }
+      });
+      $('[style]', editor).removeAttr('style');
+      $('[align]', editor).removeAttr('align');
+      $('span', editor).replaceWith(function() {
+        return $(this).contents();
+      });
+      $('span:empty', editor).remove();
+      $("[class^='Mso']", editor).removeAttr('class');
+      $('p:empty', editor).remove();
+      return editor;
+    };
+
+    ZammadChat.prototype.removeAttribute = function(element) {
+      var $element, att, j, len, ref;
+      if (!element) {
+        return;
+      }
+      $element = $(element);
+      ref = element.attributes;
+      for (j = 0, len = ref.length; j < len; j++) {
+        att = ref[j];
+        if (att && att.name) {
+          element.removeAttribute(att.name);
+        }
+      }
+      return $element.removeAttr('style').removeAttr('class').removeAttr('lang').removeAttr('type').removeAttr('align').removeAttr('id').removeAttr('wrap').removeAttr('title');
+    };
+
+    ZammadChat.prototype.removeAttributes = function(html, parent) {
+      if (parent == null) {
+        parent = true;
+      }
+      if (parent) {
+        html.each((function(_this) {
+          return function(index, element) {
+            return _this.removeAttribute(element);
+          };
+        })(this));
+      }
+      html.find('*').each((function(_this) {
+        return function(index, element) {
+          return _this.removeAttribute(element);
+        };
+      })(this));
+      return html;
+    };
+
     return ZammadChat;
 
   })(Base);
   return window.ZammadChat = ZammadChat;
 })(window.jQuery, window);
 
-if (!window.zammadChatTemplates) {
-  window.zammadChatTemplates = {};
-}
-window.zammadChatTemplates["agent"] = function (__obj) {
-  if (!__obj) __obj = {};
-  var __out = [], __capture = function(callback) {
-    var out = __out, result;
-    __out = [];
-    callback.call(this);
-    result = __out.join('');
-    __out = out;
-    return __safe(result);
-  }, __sanitize = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else if (typeof value !== 'undefined' && value != null) {
-      return __escape(value);
-    } else {
-      return '';
-    }
-  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
-  __safe = __obj.safe = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else {
-      if (!(typeof value !== 'undefined' && value != null)) value = '';
-      var result = new String(value);
-      result.ecoSafe = true;
-      return result;
-    }
-  };
-  if (!__escape) {
-    __escape = __obj.escape = function(value) {
-      return ('' + value)
-        .replace(/&/g, '&amp;')
-        .replace(/</g, '&lt;')
-        .replace(/>/g, '&gt;')
-        .replace(/"/g, '&quot;');
-    };
-  }
-  (function() {
-    (function() {
-      if (this.agent.avatar) {
-        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
-        __out.push(__sanitize(this.agent.avatar));
-        __out.push('">\n');
-      }
-    
-      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
-    
-      __out.push(__sanitize(this.agent.name));
-    
-      __out.push('</span>\n</span>');
-    
-    }).call(this);
-    
-  }).call(__obj);
-  __obj.safe = __objSafe, __obj.escape = __escape;
-  return __out.join('');
-};
-
 if (!window.zammadChatTemplates) {
   window.zammadChatTemplates = {};
 }
diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index fed77d7b7..91f5131c5 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1,2 +1,2 @@
-var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return s.prototype=e.prototype,t.prototype=new s,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var s,n,i,o,a,r,l,h,d;return d=document.getElementsByTagName("script"),r=d[d.length-1],l=r.src.match(".*://([^:/]*).*")[1],h=r.src.match("(.*)://[^:/]*.*")[1],s=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug?this.log("debug",t):void 0},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",n=0,o=s.length;o>n;n++)i=s[n],a+=" ",a+="object"==typeof i?JSON.stringify(i):i&&i.toString?i.toString():i;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;return s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),0>s?void 0:(t.stop(),t.options.callback())}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){return this.intervallId?(this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)):void 0},e}(s),n=function(t){function s(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),s.__super__.constructor.call(this,t)}return extend(s,t),s.prototype.logPrefix="io",s.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},s.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=o.length;n>s;s++)i=o[s],"pong"===i.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},s.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},s.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},s.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},s}(s),a=function(s){function i(s){return this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),i.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(i,s),i.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,n=s.length;n>t;t++)e=s[t],i=i.replace(/%s/,e);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},i.prototype.onFocus=function(){var s;return t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.html())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},i.prototype.open=function(){var t;return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href})))},i.prototype.onOpenAnimationEnd=function(){return this.idleTimeout.stop(),this.isFullscreen?this.disableScrollOnRoot():void 0},i.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){return"offline"!==this.state?(this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")):void 0},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0))?this.scrollToBottom():void 0},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},i.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},i.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},i.prototype.addStatus=function(t){return this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},i.prototype.detectScrolledtoBottom=function(){var t;return t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom?this.el.find(".zammad-scroll-hint").addClass("is-hidden"):void 0},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},i.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},i.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},i.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},i.prototype.setAgentOnlineState=function(t){var e;return this.state=t,this.el?(e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))):void 0},i.prototype.detectHost=function(){var t;return t="ws://","https"===h&&(t="wss://"),this.options.host=""+t+l+"/ws"},i.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return s=this.options.cssUrl,s||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},i.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},i.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},i.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},i.prototype.enableScrollOnRoot=function(){return this.scrollRoot.scrollTop(this.rootScrollOffset),this.scrollRoot.css({overflow:"",position:""})},i.prototype.isVisible=function(s,n,i,o){var a,r,l,h,d,c,u,p,m,g,f,y,v,b,w,T,z,C,S,I,k,_,O,A,E,L;if(!(s.length<1))if(r=t(e),a=s.length>1?s.eq(0):s,C=a.get(0),L=r.width(),E=r.height(),o=o?o:"both",p=i===!0?C.offsetWidth*C.offsetHeight:!0,"function"==typeof C.getBoundingClientRect){if(z=C.getBoundingClientRect(),S=z.top>=0&&z.top<E,u=z.bottom>0&&z.bottom<=E,b=z.left>=0&&z.left<L,T=z.right>0&&z.right<=L,I=n?S||u:S&&u,v=n?b||T:b&&T,"both"===o)return p&&I&&v;if("vertical"===o)return p&&I;if("horizontal"===o)return p&&v}else{if(A=r.scrollTop(),k=A+E,_=r.scrollLeft(),O=_+L,w=a.offset(),c=w.top,l=c+a.height(),h=w.left,d=h+a.width(),y=n===!0?l:c,m=n===!0?c:l,g=n===!0?d:h,f=n===!0?h:d,"both"===o)return!!p&&k>=m&&y>=A&&O>=f&&g>=_;if("vertical"===o)return!!p&&k>=m&&y>=A;if("horizontal"===o)return!!p&&O>=f&&g>=_}},i}(s),e.ZammadChat=a}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(s.push('\n<img class="zammad-chat-agent-avatar" src="'),s.push(n(this.agent.avatar)),s.push('">\n')),s.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),s.push(n(this.agent.name)),s.push("</span>\n</span>")}).call(this)}.call(t),t.safe=i,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){s.push('<div class="zammad-chat'),this.flat&&s.push(n(" zammad-chat--flat")),s.push('"'),this.fontSize&&s.push(n(" style='font-size: "+this.fontSize+"'")),s.push('>\n  <div class="zammad-chat-header js-chat-open"'),this.background&&s.push(n(" style='background: "+this.background+"'")),s.push('>\n    <div class="zammad-chat-header-controls js-chat-toggle">\n      <span class="zammad-chat-agent-status zammad-chat-is-hidden" data-status="online"></span>\n      <span class="zammad-chat-header-icon">\n        <svg class="zammad-chat-header-icon-open" width="13" height="7" viewBox="0 0 13 7"><path d="M10.807 7l1.4-1.428-5-4.9L6.5-.02l-.7.7-4.9 4.9 1.414 1.413L6.5 2.886 10.807 7z" fill-rule="evenodd"/></svg>\n        <svg class="zammad-chat-header-icon-close" width="13" height="13" viewBox="0 0 13 13"><path d="m2.241.12l-2.121 2.121 4.243 4.243-4.243 4.243 2.121 2.121 4.243-4.243 4.243 4.243 2.121-2.121-4.243-4.243 4.243-4.243-2.121-2.121-4.243 4.243-4.243-4.243" fill-rule="evenodd"/></svg>\n      </span>\n    </div>\n    <div class="zammad-chat-agent zammad-chat-is-hidden">\n    </div>\n    <div class="zammad-chat-welcome">\n      <svg class="zammad-chat-icon" viewBox="0 0 24 24" width="24" height="24"><path d="M2 5C2 4 3 3 4 3h16c1 0 2 1 2 2v10C22 16 21 17 20 17H4C3 17 2 16 2 15V5zM12 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Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},i.prototype.T=function(){var t,e,n,s,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(n=0,s=e.length;s>n;n++)t=e[n],i=i.replace(/%s/,t);return i},i.prototype.view=function(t){return function(n){return function(s){return s||(s={}),s.T=n.T,s.background=n.options.background,s.flat=n.options.flat,s.fontSize=n.options.fontSize,e.zammadChatTemplates[t](s)}}(this)},i.prototype.getScrollRoot=function(){var t,e,n;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,n=e.scrollTop,e.scrollTop=n+1,t=e.scrollTop,e.scrollTop=n,t>n?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var n;if(n=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(n=!0):n=!0,n&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(n){return function(s){var i,o,a,r,l,h,d,c,u,p,m,g,f;if(s.stopPropagation(),s.preventDefault(),s.clipboardData)i=s.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!s.originalEvent.clipboardData)throw"No clipboardData support";i=s.originalEvent.clipboardData}if(d=!1,i&&i.items&&i.items[0]&&(c=i.items[0],"file"!==c.kind||"image/png"!==c.type&&"image/jpeg"!==c.type||(h=c.getAsFile(),p=new FileReader,p.onload=function(t){var e,s,i;return i=t.target.result,e=document.createElement("img"),e.src=i,s=function(t,s,o,a){return n.isRetina()&&(s/=2,o/=2),i=t,e='<img style="width: 100%; max-width: '+s+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},n.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",s)},p.readAsDataURL(h),d=!0)),!d){f=void 0,o=void 0;try{f=i.getData("text/html"),o="html",f&&0!==f.length||(o="text",f=i.getData("text/plain")),f&&0!==f.length||(o="text2",f=i.getData("text"))}catch(a){s=a,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",f=i.getData("text")}return("text"===o||"text2"===o||"text3"===o)&&(f="<div>"+f.replace(/\n/g,"</div><div>")+"</div>",f=f.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,f),"html"===o&&(r=t("<div>"+f+"</div>"),u=!1,l=f,m=new RegExp("<(/w|w):[A-Za-z]"),l.match(m)&&(u=!0,l=l.replace(m,"")),m=new RegExp("<(/o|o):[A-Za-z]"),l.match(m)&&(u=!0,l=l.replace(m,"")),u&&(r=n.wordFilter(r)),r=t(r),r.contents().each(function(){return 8===this.nodeType?t(this).remove():void 0}),r.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),g="div",r.find("textarea").each(function(){var e,n;return n=this.outerHTML,m=new RegExp("<"+this.tagName,"i"),e=n.replace(m,"<"+g),m=new RegExp("</"+this.tagName,"i"),e=e.replace(m,"</"+g),t(this).replaceWith(e)}),r.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),n.removeAttributes(r),f=r.html()),"text3"===o?n.pasteHtmlAtCaret(f):document.execCommand("insertHTML",!1,f),!0}}}(this)),this.input.on("drop",function(n){return function(s){var i,o,a,r,l;if(s.stopPropagation(),s.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!s.originalEvent.dataTransfer)throw"No clipboardData support";i=s.originalEvent.dataTransfer}return r=s.clientX,l=s.clientY,o=i.files[0],o.type.match("image.*")?(a=new FileReader,a.onload=function(e){var s,i,o;return o=e.target.result,s=document.createElement("img"),s.src=o,i=function(e,i,a,h){var d,c;return n.isRetina()&&(i/=2,a/=2),o=e,s=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),s=s.get(0),document.caretPositionFromPoint?(d=document.caretPositionFromPoint(r,l),c=document.createRange(),c.setStart(d.offsetNode,d.offset),c.collapse(),c.insertNode(s)):document.caretRangeFromPoint?(c=document.caretRangeFromPoint(r,l),c.insertNode(s)):console.log("could not find carat")},n.resizeImage(s.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)):void 0}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,n,s;for(e=0,n=t.length;n>e;e++)switch(s=t[e],this.log.debug("ws:onmessage",s),s.event){case"chat_error":this.log.notice(s.data),s.data&&"chat_disabled"===s.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(s.data.self_written)return;this.receiveMessage(s.data);break;case"chat_session_typing":if(s.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(s.data);break;case"chat_session_queue":this.onQueueScreen(s.data);break;case"chat_session_closed":this.onSessionClosed(s.data);break;case"chat_session_left":this.onSessionClosed(s.data);break;case"chat_status_customer":switch(s.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+s.data.queue);break;case"reconnect":this.onReopenSession(s.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,n,s,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,n=i.length;n>e;e++)s=i[e],this.renderMessage({message:s.content,id:s.id,from:s.created_by_id?"agent":"customer"});o&&this.input.html(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},i.prototype.onFocus=function(){var n;return t(e).scrollTop(10),n=t(e).scrollTop()>0,t(e).scrollTop(0),n?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.html())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},i.prototype.open=function(){var t;return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href})))},i.prototype.onOpenAnimationEnd=function(){return this.idleTimeout.stop(),this.isFullscreen?this.disableScrollOnRoot():void 0},i.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){return"offline"!==this.state?(this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")):void 0},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0))?this.scrollToBottom():void 0},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},i.prototype.maybeAddTimestamp=function(){var t,e,n;return n=Date.now(),!this.lastTimestamp||n-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=n):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=n,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},i.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},i.prototype.addStatus=function(t){return this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},i.prototype.detectScrolledtoBottom=function(){var t;return t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom?this.el.find(".zammad-scroll-hint").addClass("is-hidden"):void 0},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var n;return n=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):n?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},i.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},i.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},i.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},i.prototype.setAgentOnlineState=function(t){var e;return this.state=t,this.el?(e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))):void 0},i.prototype.detectHost=function(){var t;return t="ws://","https"===h&&(t="wss://"),this.options.host=""+t+l+"/ws"},i.prototype.loadCss=function(){var t,e,n;if(this.options.cssAutoload)return n=this.options.cssUrl,n||(n=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),n+="/assets/chat/chat.css"),this.log.debug("load css from '"+n+"'"),e="@import url('"+n+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t);
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\ No newline at end of file

From b10ee11c86821e91fa822b505bbc25117c5918ee Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 19 Jul 2017 07:29:52 +0200
Subject: [PATCH 120/234] Strip null byte - postgresql will complain about it.

---
 app/models/application_model.rb               |  2 +-
 .../checks_attribute_length.rb                | 39 --------------
 .../checks_attribute_values_and_length.rb     | 54 +++++++++++++++++++
 config/initializers/db_preferences_mysql.rb   |  1 +
 .../initializers/db_preferences_postgresql.rb |  1 +
 lib/stats/ticket_reopen.rb                    |  1 +
 test/unit/ticket_null_byte_test.rb            | 34 ++++++++++++
 7 files changed, 92 insertions(+), 40 deletions(-)
 delete mode 100644 app/models/application_model/checks_attribute_length.rb
 create mode 100644 app/models/application_model/checks_attribute_values_and_length.rb
 create mode 100644 test/unit/ticket_null_byte_test.rb

diff --git a/app/models/application_model.rb b/app/models/application_model.rb
index 551fe482b..c3d267e5f 100644
--- a/app/models/application_model.rb
+++ b/app/models/application_model.rb
@@ -5,7 +5,7 @@ class ApplicationModel < ActiveRecord::Base
   include ApplicationModel::HasCache
   include ApplicationModel::CanLookup
   include ApplicationModel::CanLookupSearchIndexAttributes
-  include ApplicationModel::ChecksAttributeLength
+  include ApplicationModel::ChecksAttributeValuesAndLength
   include ApplicationModel::CanCleanupParam
   include ApplicationModel::HasRecentViews
   include ApplicationModel::ChecksUserColumnsFillup
diff --git a/app/models/application_model/checks_attribute_length.rb b/app/models/application_model/checks_attribute_length.rb
deleted file mode 100644
index 5254b035c..000000000
--- a/app/models/application_model/checks_attribute_length.rb
+++ /dev/null
@@ -1,39 +0,0 @@
-# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
-module ApplicationModel::ChecksAttributeLength
-  extend ActiveSupport::Concern
-
-  included do
-    before_create :check_attribute_length
-    before_update :check_attribute_length
-  end
-
-=begin
-
-check string/varchar size and cut them if needed
-
-=end
-
-  def check_attribute_length
-    attributes.each { |attribute|
-      next if !self[ attribute[0] ]
-      next if !self[ attribute[0] ].instance_of?(String)
-      next if self[ attribute[0] ].empty?
-      column = self.class.columns_hash[ attribute[0] ]
-      next if !column
-      limit = column.limit
-      if column && limit
-        current_length = attribute[1].to_s.length
-        if limit < current_length
-          logger.warn "WARNING: cut string because of database length #{self.class}.#{attribute[0]}(#{limit} but is #{current_length}:#{attribute[1]})"
-          self[ attribute[0] ] = attribute[1][ 0, limit ]
-        end
-      end
-
-      # strip 4 bytes utf8 chars if needed
-      if column && self[ attribute[0] ]
-        self[attribute[0]] = self[ attribute[0] ].utf8_to_3bytesutf8
-      end
-    }
-    true
-  end
-end
diff --git a/app/models/application_model/checks_attribute_values_and_length.rb b/app/models/application_model/checks_attribute_values_and_length.rb
new file mode 100644
index 000000000..27a680866
--- /dev/null
+++ b/app/models/application_model/checks_attribute_values_and_length.rb
@@ -0,0 +1,54 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+module ApplicationModel::ChecksAttributeValuesAndLength
+  extend ActiveSupport::Concern
+
+  included do
+    before_create :check_attribute_values_and_length
+    before_update :check_attribute_values_and_length
+  end
+
+=begin
+
+1) check string/varchar size and cut them if needed
+
+2) check string for null byte \u0000 and remove it
+
+=end
+
+  def check_attribute_values_and_length
+    columns = self.class.columns_hash
+    attributes.each { |name, value|
+      next if value.blank?
+      next if !value.instance_of?(String)
+      column = columns[name]
+      next if !column
+
+      # strip null byte chars (postgresql will complain about it)
+      if column.sql_type == 'text'
+        if Rails.application.config.db_null_byte == false
+          self[name].delete!("\u0000")
+        end
+      end
+
+      # for varchar check length and replace null bytes
+      limit = column.limit
+      if limit
+        current_length = value.length
+        if limit < current_length
+          logger.warn "WARNING: cut string because of database length #{self.class}.#{name}(#{limit} but is #{current_length}:#{value})"
+          self[name] = value[0, limit]
+        end
+
+        # strip null byte chars (postgresql will complain about it)
+        if Rails.application.config.db_null_byte == false
+          self[name].delete!("\u0000")
+        end
+      end
+
+      # strip 4 bytes utf8 chars if needed (mysql/mariadb will complain it)
+      next if self[name].blank?
+      self[name] = self[name].utf8_to_3bytesutf8
+    }
+    true
+  end
+end
diff --git a/config/initializers/db_preferences_mysql.rb b/config/initializers/db_preferences_mysql.rb
index 121608f10..9de0ac255 100644
--- a/config/initializers/db_preferences_mysql.rb
+++ b/config/initializers/db_preferences_mysql.rb
@@ -1,6 +1,7 @@
 # mysql
 if ActiveRecord::Base.connection_config[:adapter] == 'mysql2'
   Rails.application.config.db_4bytes_utf8 = false
+  Rails.application.config.db_null_byte = true
 
   # mysql version check
   #  mysql example: "5.7.3"
diff --git a/config/initializers/db_preferences_postgresql.rb b/config/initializers/db_preferences_postgresql.rb
index 8f72504c4..b62f7082c 100644
--- a/config/initializers/db_preferences_postgresql.rb
+++ b/config/initializers/db_preferences_postgresql.rb
@@ -2,6 +2,7 @@
 if ActiveRecord::Base.connection_config[:adapter] == 'postgresql'
   Rails.application.config.db_case_sensitive = true
   Rails.application.config.db_like = 'ILIKE'
+  Rails.application.config.db_null_byte = false
 
   # postgresql version check
   #  example output: "9.5.0"
diff --git a/lib/stats/ticket_reopen.rb b/lib/stats/ticket_reopen.rb
index 38b3afacc..360d549d4 100644
--- a/lib/stats/ticket_reopen.rb
+++ b/lib/stats/ticket_reopen.rb
@@ -66,6 +66,7 @@ class Stats::TicketReopen
   def self.log(object, o_id, changes, updated_by_id)
     return if object != 'Ticket'
     ticket = Ticket.lookup(id: o_id)
+    return if !ticket
 
     # check if close_at is already set / if not, ticket is not reopend
     return if !ticket.close_at
diff --git a/test/unit/ticket_null_byte_test.rb b/test/unit/ticket_null_byte_test.rb
new file mode 100644
index 000000000..aa3fdbd6a
--- /dev/null
+++ b/test/unit/ticket_null_byte_test.rb
@@ -0,0 +1,34 @@
+# encoding: utf-8
+require 'test_helper'
+
+class TicketNullByteTest < ActiveSupport::TestCase
+  test 'null byte test' do
+    ticket1 = Ticket.create!(
+      title: "some title \u0000 123",
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert(ticket1, 'ticket created')
+
+    article1 = Ticket::Article.create!(
+      ticket_id: ticket1.id,
+      from: 'some_customer_com-1@example.com',
+      to: 'some_zammad_com-1@example.com',
+      subject: "com test 1\u0000",
+      message_id: 'some@id_com_1',
+      body: "some\u0000message 123",
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
+      type: Ticket::Article::Type.find_by(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert(article1, 'ticket created')
+
+    ticket1.destroy!
+    article1.destroy!
+
+  end
+end

From 337d8f96d63d8f7dd8cfc5f6e54dfef5223bb4f0 Mon Sep 17 00:00:00 2001
From: "Michael R.|SchlaumeierTV" <michael@rittmeister.in>
Date: Wed, 19 Jul 2017 07:57:27 +0200
Subject: [PATCH 121/234] Translation Fix (#1258)

Generic OAUTH 2 is not gitlab
---
 db/seeds/settings.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 5802c1063..606dd2754 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -1225,7 +1225,7 @@ Setting.create_if_not_exists(
         null: true,
         name: 'site',
         tag: 'input',
-        placeholder: 'https://gitlab.YOURDOMAIN.com',
+        placeholder: 'https://oauth.YOURDOMAIN.com',
       },
       {
         display: 'authorize_url',

From 04c97d1201e3a7f9aeae667c292a429cff99a4cf Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 19 Jul 2017 10:37:29 +0200
Subject: [PATCH 122/234] Show organization tab only for agents.

---
 .../app/controllers/ticket_zoom/sidebar_organization.coffee      | 1 +
 1 file changed, 1 insertion(+)

diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_organization.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_organization.coffee
index ad612da6b..6fc2ef5cb 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_organization.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_organization.coffee
@@ -1,5 +1,6 @@
 class SidebarOrganization extends App.Controller
   sidebarItem: =>
+    return if !@permissionCheck('ticket.agent')
     return if !@ticket.organization_id
     {
       head: 'Organization'

From 51d416277582a27a6b285949706d7564ef0e80fc Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Wed, 19 Jul 2017 12:03:17 +0200
Subject: [PATCH 123/234] Fixed issue #1216 - Race condition if agents merge
 ticket at same time but in different directions.

---
 app/models/ticket.rb       |  7 ++++++-
 spec/models/ticket_spec.rb | 18 ++++++++++++++++++
 2 files changed, 24 insertions(+), 1 deletion(-)

diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 01c8a502e..e7f1a1fca 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -244,6 +244,11 @@ returns
 
   def merge_to(data)
 
+    # prevent cross merging tickets
+    target_ticket = Ticket.find(data[:ticket_id])
+    raise 'no target ticket given' if !target_ticket
+    raise 'invalid state for target ticket' if target_ticket.state.name == 'merged'
+
     # update articles
     Transaction.execute do
 
@@ -296,7 +301,7 @@ returns
       save!
 
       # touch new ticket (to broadcast change)
-      Ticket.find(data[:ticket_id]).touch
+      target_ticket.touch
     end
     true
   end
diff --git a/spec/models/ticket_spec.rb b/spec/models/ticket_spec.rb
index 3ef97f67e..bd19972eb 100644
--- a/spec/models/ticket_spec.rb
+++ b/spec/models/ticket_spec.rb
@@ -32,6 +32,24 @@ RSpec.describe Ticket do
       expect(check_ticket_ids).to match_array(expected_ticket_ids)
     end
 
+    it 'prevents cross merging tickets' do
+      source_ticket     = create(:ticket)
+      target_ticket     = create(:ticket)
+
+      result = source_ticket.merge_to(
+        ticket_id: target_ticket.id,
+        user_id:   1,
+      )
+      expect(result).to be(true)
+
+      expect {
+        result = target_ticket.merge_to(
+          ticket_id: source_ticket.id,
+          user_id:   1,
+        )
+      }.to raise_error('invalid state for target ticket')
+    end
+
   end
 
   describe '.destroy' do

From d8ad2b1b2f2d3c30d62c8c3ea8e41015c2067ac9 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 20 Jul 2017 14:01:14 +0200
Subject: [PATCH 124/234] Implemented issue #539 - Add email address without
 importing historical emails.

---
 .gitlab-ci.yml                                |  11 +
 .../app/controllers/_channel/email.coffee     |  28 ++-
 .../app/controllers/getting_started.coffee    |  38 +--
 .../app/views/getting_started/email.jst.eco   |   2 +-
 app/assets/stylesheets/zammad.scss            |   4 +
 app/models/channel/driver/imap.rb             |  61 +++--
 test/integration/email_deliver_test.rb        |  16 +-
 test/integration/email_keep_on_server_test.rb | 232 ++++++++++++++++++
 8 files changed, 340 insertions(+), 52 deletions(-)
 create mode 100644 test/integration/email_keep_on_server_test.rb

diff --git a/.gitlab-ci.yml b/.gitlab-ci.yml
index 99741dc47..20297b184 100644
--- a/.gitlab-ci.yml
+++ b/.gitlab-ci.yml
@@ -127,6 +127,17 @@ test:integration:email_deliver:
     - ruby -I test/ test/integration/email_deliver_test.rb
     - rake db:drop
 
+test:integration:email_keep_on_server:
+  stage: test
+  tags:
+    - core
+  script:
+    - export RAILS_ENV=test
+    - rake db:create
+    - rake db:migrate
+    - ruby -I test/ test/integration/email_keep_on_server_test.rb
+    - rake db:drop
+
 test:integration:twitter:
   stage: test
   tags:
diff --git a/app/assets/javascripts/app/controllers/_channel/email.coffee b/app/assets/javascripts/app/controllers/_channel/email.coffee
index 99a71620e..a6855923a 100644
--- a/app/assets/javascripts/app/controllers/_channel/email.coffee
+++ b/app/assets/javascripts/app/controllers/_channel/email.coffee
@@ -560,21 +560,24 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
 
     # inbound
     configureAttributesInbound = [
-      { name: 'adapter',            display: 'Type',     tag: 'select', multiple: false, null: false, options: @channelDriver.email.inbound },
-      { name: 'options::host',      display: 'Host',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false },
-      { name: 'options::user',      display: 'User',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false, autocomplete: 'off', },
-      { name: 'options::password',  display: 'Password', tag: 'input',  type: 'password', limit: 120, null: false, autocapitalize: false, autocomplete: 'new-password', single: true },
-      { name: 'options::ssl',       display: 'SSL',      tag: 'boolean', null: true, options: { true: 'yes', false: 'no'  }, default: true, translate: true, item_class: 'formGroup--halfSize' },
-      { name: 'options::port',      display: 'Port',     tag: 'input',  type: 'text', limit: 6,   null: true, autocapitalize: false,  default: '993', item_class: 'formGroup--halfSize' },
-      { name: 'options::folder',    display: 'Folder',   tag: 'input',  type: 'text', limit: 120, null: true, autocapitalize: false },
+      { name: 'adapter',                  display: 'Type',     tag: 'select', multiple: false, null: false, options: @channelDriver.email.inbound },
+      { name: 'options::host',            display: 'Host',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false },
+      { name: 'options::user',            display: 'User',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false, autocomplete: 'off' },
+      { name: 'options::password',        display: 'Password', tag: 'input',  type: 'password', limit: 120, null: false, autocapitalize: false, autocomplete: 'new-password', single: true },
+      { name: 'options::ssl',             display: 'SSL',      tag: 'boolean', null: true, options: { true: 'yes', false: 'no'  }, default: true, translate: true, item_class: 'formGroup--halfSize' },
+      { name: 'options::port',            display: 'Port',     tag: 'input',  type: 'text', limit: 6,   null: true, autocapitalize: false,  default: '993', item_class: 'formGroup--halfSize' },
+      { name: 'options::folder',          display: 'Folder',   tag: 'input',  type: 'text', limit: 120, null: true, autocapitalize: false, item_class: 'formGroup--halfSize' },
+      { name: 'options::keep_on_server',  display: 'Keep messages on server', tag: 'boolean', null: true, options: { true: 'yes', false: 'no' }, translate: true, default: false, item_class: 'formGroup--halfSize' },
     ]
 
     showHideFolder = (params, attribute, attributes, classname, form, ui) ->
       return if !params
       if params.adapter is 'imap'
         ui.show('options::folder')
+        ui.show('options::keep_on_server')
         return
       ui.hide('options::folder')
+      ui.hide('options::keep_on_server')
 
     handlePort = (params, attribute, attributes, classname, form, ui) ->
       return if !params
@@ -606,9 +609,10 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
     # fill user / password based on intro info
     channel_used = { options: {} }
     if @account['meta']
-      channel_used['options']['user']     = @account['meta']['email']
-      channel_used['options']['password'] = @account['meta']['password']
-      channel_used['options']['folder']   = @account['meta']['folder']
+      channel_used['options']['user']           = @account['meta']['email']
+      channel_used['options']['password']       = @account['meta']['password']
+      channel_used['options']['folder']         = @account['meta']['folder']
+      channel_used['options']['keep_on_server'] = @account['meta']['keep_on_server']
 
     # show used backend
     @$('.base-outbound-settings').html('')
@@ -670,7 +674,7 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
             for key, value of data.setting
               @account[key] = value
 
-          if data.content_messages && data.content_messages > 0
+          if data.content_messages && data.content_messages > 0 && (!@account['inbound']['options'] || @account['inbound']['options']['keep_on_server'] isnt true)
             message = App.i18n.translateContent('We have already found %s email(s) in your mailbox. Zammad will move it all from your mailbox into Zammad.', data.content_messages)
             @$('.js-inbound-acknowledge .js-message').html(message)
             @$('.js-inbound-acknowledge .js-back').attr('data-slide', 'js-intro')
@@ -724,7 +728,7 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
           # remember account settings
           @account.inbound = params
 
-          if data.content_messages && data.content_messages > 0
+          if data.content_messages && data.content_messages > 0 && (!@account['inbound']['options'] || @account['inbound']['options']['keep_on_server'] isnt true)
             message = App.i18n.translateContent('We have already found %s email(s) in your mailbox. Zammad will move it all from your mailbox into Zammad.', data.content_messages)
             @$('.js-inbound-acknowledge .js-message').html(message)
             @$('.js-inbound-acknowledge .js-back').attr('data-slide', 'js-inbound')
diff --git a/app/assets/javascripts/app/controllers/getting_started.coffee b/app/assets/javascripts/app/controllers/getting_started.coffee
index c7d236267..8c2fbb71d 100644
--- a/app/assets/javascripts/app/controllers/getting_started.coffee
+++ b/app/assets/javascripts/app/controllers/getting_started.coffee
@@ -450,8 +450,8 @@ class EmailNotification extends App.WizardFullScreen
     if adapter is 'smtp'
       configureAttributesOutbound = [
         { name: 'options::host',     display: 'Host',     tag: 'input', type: 'text',     limit: 120, null: false, autocapitalize: false, autofocus: true },
-        { name: 'options::user',     display: 'User',     tag: 'input', type: 'text',     limit: 120, null: true, autocapitalize: false, autocomplete: 'new-password' },
-        { name: 'options::password', display: 'Password', tag: 'input', type: 'password', limit: 120, null: true, autocapitalize: false, autocomplete: 'new-password', single: true },
+        { name: 'options::user',     display: 'User',     tag: 'input', type: 'text',     limit: 120, null: true, autocapitalize: false, autocomplete: 'off' },
+        { name: 'options::password', display: 'Password', tag: 'input', type: 'password', limit: 120, null: true, autocapitalize: false, autocomplete: 'off', single: true },
         { name: 'options::port',     display: 'Port',     tag: 'input', type: 'text',     limit: 6,   null: true, autocapitalize: false },
       ]
       @form = new App.ControllerForm(
@@ -671,20 +671,24 @@ class ChannelEmail extends App.WizardFullScreen
 
     # inbound
     configureAttributesInbound = [
-      { name: 'adapter',            display: 'Type',     tag: 'select', multiple: false, null: false, options: @channelDriver.email.inbound },
-      { name: 'options::host',      display: 'Host',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false },
-      { name: 'options::user',      display: 'User',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false, autocomplete: 'new-password', },
-      { name: 'options::password',  display: 'Password', tag: 'input',  type: 'password', limit: 120, null: false, autocapitalize: false, autocomplete: 'new-password', single: true },
-      { name: 'options::ssl',       display: 'SSL',      tag: 'boolean', null: true, options: { true: 'yes', false: 'no'  }, default: true, translate: true, item_class: 'formGroup--halfSize' },
-      { name: 'options::port',      display: 'Port',     tag: 'input',  type: 'text', limit: 6,   null: true, autocapitalize: false,  default: '993', item_class: 'formGroup--halfSize' },
+      { name: 'adapter',                  display: 'Type',     tag: 'select', multiple: false, null: false, options: @channelDriver.email.inbound },
+      { name: 'options::host',            display: 'Host',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false },
+      { name: 'options::user',            display: 'User',     tag: 'input',  type: 'text', limit: 120, null: false, autocapitalize: false, autocomplete: 'off', },
+      { name: 'options::password',        display: 'Password', tag: 'input',  type: 'password', limit: 120, null: false, autocapitalize: false, autocomplete: 'off', single: true },
+      { name: 'options::ssl',             display: 'SSL',      tag: 'boolean', null: true, options: { true: 'yes', false: 'no'  }, default: true, translate: true, item_class: 'formGroup--halfSize' },
+      { name: 'options::port',            display: 'Port',     tag: 'input',  type: 'text', limit: 6,   null: true, autocapitalize: false,  default: '993', item_class: 'formGroup--halfSize' },
+      { name: 'options::folder',          display: 'Folder',   tag: 'input',  type: 'text', limit: 120, null: true, autocapitalize: false, item_class: 'formGroup--halfSize' },
+      { name: 'options::keep_on_server',  display: 'Keep messages on server', tag: 'boolean', null: true, options: { true: 'yes', false: 'no' }, translate: true, default: false, item_class: 'formGroup--halfSize' },
     ]
 
     showHideFolder = (params, attribute, attributes, classname, form, ui) ->
       return if !params
       if params.adapter is 'imap'
         ui.show('options::folder')
+        ui.show('options::keep_on_server')
         return
       ui.hide('options::folder')
+      ui.hide('options::keep_on_server')
 
     handlePort = (params, attribute, attributes, classname, form, ui) ->
       return if !params
@@ -700,7 +704,7 @@ class ChannelEmail extends App.WizardFullScreen
         return
 
     new App.ControllerForm(
-      el:    @$('.base-inbound-settings'),
+      el:    @$('.base-inbound-settings')
       model:
         configure_attributes: configureAttributesInbound
         className: ''
@@ -716,8 +720,10 @@ class ChannelEmail extends App.WizardFullScreen
     # fill user / password based on intro info
     channel_used = { options: {} }
     if @account['meta']
-      channel_used['options']['user']     = @account['meta']['email']
-      channel_used['options']['password'] = @account['meta']['password']
+      channel_used['options']['user']           = @account['meta']['email']
+      channel_used['options']['password']       = @account['meta']['password']
+      channel_used['options']['folder']         = @account['meta']['folder']
+      channel_used['options']['keep_on_server'] = @account['meta']['keep_on_server']
 
     # show used backend
     @$('.base-outbound-settings').html('')
@@ -725,8 +731,8 @@ class ChannelEmail extends App.WizardFullScreen
     if adapter is 'smtp'
       configureAttributesOutbound = [
         { name: 'options::host',     display: 'Host',     tag: 'input', type: 'text',     limit: 120, null: false, autocapitalize: false, autofocus: true },
-        { name: 'options::user',     display: 'User',     tag: 'input', type: 'text',     limit: 120, null: true, autocapitalize: false, autocomplete: 'new-password', },
-        { name: 'options::password', display: 'Password', tag: 'input', type: 'password', limit: 120, null: true, autocapitalize: false, autocomplete: 'new-password', single: true },
+        { name: 'options::user',     display: 'User',     tag: 'input', type: 'text',     limit: 120, null: true, autocapitalize: false, autocomplete: 'off', },
+        { name: 'options::password', display: 'Password', tag: 'input', type: 'password', limit: 120, null: true, autocapitalize: false, autocomplete: 'off', single: true },
         { name: 'options::port',     display: 'Port',     tag: 'input', type: 'text',     limit: 6,   null: true, autocapitalize: false },
       ]
       @form = new App.ControllerForm(
@@ -745,7 +751,7 @@ class ChannelEmail extends App.WizardFullScreen
     @account.meta = params
 
     @disable(e)
-    @$('.js-probe .js-email').text( params.email )
+    @$('.js-probe .js-email').text(params.email)
     @showSlide('js-probe')
 
     @ajax(
@@ -760,7 +766,7 @@ class ChannelEmail extends App.WizardFullScreen
             for key, value of data.setting
               @account[key] = value
 
-          if data.content_messages && data.content_messages > 0
+          if data.content_messages && data.content_messages > 0 && (!@account['inbound']['options'] || @account['inbound']['options']['keep_on_server'] isnt true)
             message = App.i18n.translateContent('We have already found %s email(s) in your mailbox. Zammad will move it all from your mailbox into Zammad.', data.content_messages)
             @$('.js-inbound-acknowledge .js-message').html(message)
             @$('.js-inbound-acknowledge .js-back').attr('data-slide', 'js-intro')
@@ -809,7 +815,7 @@ class ChannelEmail extends App.WizardFullScreen
           # remember account settings
           @account.inbound = params
 
-          if data.content_messages && data.content_messages > 0
+          if data.content_messages && data.content_messages > 0 && (!@account['inbound']['options'] || @account['inbound']['options']['keep_on_server'] isnt true)
             message = App.i18n.translateContent('We have already found %s emails in your mailbox. Zammad will move it all from your mailbox into Zammad.', data.content_messages)
             @$('.js-inbound-acknowledge .js-message').html(message)
             @$('.js-inbound-acknowledge .js-back').attr('data-slide', 'js-inbound')
diff --git a/app/assets/javascripts/app/views/getting_started/email.jst.eco b/app/assets/javascripts/app/views/getting_started/email.jst.eco
index e3ef082f8..1d2d0cb50 100644
--- a/app/assets/javascripts/app/views/getting_started/email.jst.eco
+++ b/app/assets/javascripts/app/views/getting_started/email.jst.eco
@@ -63,7 +63,7 @@
   </form>
 
   <form class="setup wizard hide js-inbound">
-    <div class="wizard-slide">
+    <div class="wizard-slide wizard-slide--large">
       <h2><%- @T('Email Inbound') %></h2>
       <div class="wizard-body vertical justified">
         <div class="alert alert--danger hide" role="alert"></div>
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 8da4e8e50..2a6020b51 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -6457,6 +6457,10 @@ footer {
   width: 400px;
   padding-bottom: 18px;
   margin-bottom: 20px;
+
+  &.wizard-slide--large {
+    width: 460px;
+  }
 }
 
 .wizard h2 {
diff --git a/app/models/channel/driver/imap.rb b/app/models/channel/driver/imap.rb
index d2e0043bc..344b971b9 100644
--- a/app/models/channel/driver/imap.rb
+++ b/app/models/channel/driver/imap.rb
@@ -52,6 +52,7 @@ example
     host: 'outlook.office365.com',
     user: 'xxx@znuny.onmicrosoft.com',
     password: 'xxx',
+    keep_on_server: true,
   }
   channel = Channel.last
   instance = Channel::Driver::Imap.new
@@ -60,13 +61,18 @@ example
 =end
 
   def fetch (options, channel, check_type = '', verify_string = '')
-    ssl  = true
-    port = 993
+    ssl            = true
+    port           = 993
+    keep_on_server = false
+    folder         = 'INBOX'
+    if options[:keep_on_server] == true || options[:keep_on_server] == 'true'
+      keep_on_server = true
+    end
     if options.key?(:ssl) && options[:ssl] == false
       ssl  = false
       port = 143
     end
-    if options.key?(:port) && !options[:port].empty?
+    if options.key?(:port) && options[:port].present?
       port = options[:port]
 
       # disable ssl for non ssl ports
@@ -74,8 +80,11 @@ example
         ssl = false
       end
     end
+    if options[:folder].present?
+      folder = options[:folder]
+    end
 
-    Rails.logger.info "fetching imap (#{options[:host]}/#{options[:user]} port=#{port},ssl=#{ssl},folder=#{options[:folder]})"
+    Rails.logger.info "fetching imap (#{options[:host]}/#{options[:user]} port=#{port},ssl=#{ssl},folder=#{folder},keep_on_server=#{keep_on_server})"
 
     # on check, reduce open_timeout to have faster probing
     timeout = 45
@@ -90,17 +99,17 @@ example
     @imap.login(options[:user], options[:password])
 
     # select folder
-    if !options[:folder] || options[:folder].empty?
-      @imap.select('INBOX')
-    else
-      @imap.select(options[:folder])
-    end
+    @imap.select(folder)
 
     # sort messages by date on server (if not supported), if not fetch messages via search (first in, first out)
+    filter = ['ALL']
+    if keep_on_server && check_type != 'check' && check_type != 'verify'
+      filter = %w(NOT SEEN)
+    end
     begin
-      message_ids = @imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+      message_ids = @imap.sort(['DATE'], filter, 'US-ASCII')
     rescue
-      message_ids = @imap.search(['ALL'])
+      message_ids = @imap.search(filter)
     end
 
     # check mode only
@@ -168,9 +177,8 @@ example
     message_ids.each do |message_id|
       count += 1
       Rails.logger.info " - message #{count}/#{count_all}"
-      #Rails.logger.info msg.to_s
 
-      message_meta = @imap.fetch(message_id, ['RFC822.SIZE', 'FLAGS', 'INTERNALDATE'])[0]
+      message_meta = @imap.fetch(message_id, ['RFC822.SIZE', 'ENVELOPE', 'FLAGS', 'INTERNALDATE'])[0]
 
       # ignore to big messages
       info = too_big?(message_meta, count, count_all)
@@ -182,14 +190,23 @@ example
       # ignore deleted messages
       next if deleted?(message_meta, count, count_all)
 
+      # ignore already imported
+      next if already_imported?(message_id, message_meta, count, count_all, keep_on_server)
+
       # delete email from server after article was created
       msg = @imap.fetch(message_id, 'RFC822')[0].attr['RFC822']
       next if !msg
       process(channel, msg, false)
-      @imap.store(message_id, '+FLAGS', [:Deleted])
+      if !keep_on_server
+        @imap.store(message_id, '+FLAGS', [:Deleted])
+      else
+        @imap.store(message_id, '+FLAGS', [:Seen])
+      end
       count_fetched += 1
     end
-    @imap.expunge()
+    if !keep_on_server
+      @imap.expunge()
+    end
     disconnect
     if count.zero?
       Rails.logger.info ' - no message'
@@ -209,6 +226,20 @@ example
 
   private
 
+  def already_imported?(message_id, message_meta, count, count_all, keep_on_server)
+    return false if !keep_on_server
+    return false if !message_meta.attr
+    return false if !message_meta.attr['ENVELOPE']
+    local_message_id = message_meta.attr['ENVELOPE'].message_id
+    return false if local_message_id.blank?
+    local_message_id_md5 = Digest::MD5.hexdigest(local_message_id)
+    article = Ticket::Article.where(message_id_md5: local_message_id_md5).order('created_at DESC, id DESC').limit(1).first
+    return false if !article
+    @imap.store(message_id, '+FLAGS', [:Seen])
+    Rails.logger.info "  - ignore message #{count}/#{count_all} - because message message id already imported"
+    true
+  end
+
   def deleted?(message_meta, count, count_all)
     return false if !message_meta.attr['FLAGS'].include?(:Deleted)
     Rails.logger.info "  - ignore message #{count}/#{count_all} - because message has already delete flag"
diff --git a/test/integration/email_deliver_test.rb b/test/integration/email_deliver_test.rb
index 6d13296b6..440dc550b 100644
--- a/test/integration/email_deliver_test.rb
+++ b/test/integration/email_deliver_test.rb
@@ -4,16 +4,16 @@ require 'test_helper'
 class EmailDeliverTest < ActiveSupport::TestCase
   test 'basic check' do
 
-    if !ENV['MAIL_SERVER']
+    if ENV['MAIL_SERVER'].blank?
       raise "Need MAIL_SERVER as ENV variable like export MAIL_SERVER='mx.example.com'"
     end
-    if !ENV['MAIL_SERVER_ACCOUNT']
+    if ENV['MAIL_SERVER_ACCOUNT'].blank?
       raise "Need MAIL_SERVER_ACCOUNT as ENV variable like export MAIL_SERVER_ACCOUNT='user:somepass'"
     end
     server_login = ENV['MAIL_SERVER_ACCOUNT'].split(':')[0]
     server_password = ENV['MAIL_SERVER_ACCOUNT'].split(':')[1]
 
-    email_address = EmailAddress.create(
+    email_address = EmailAddress.create!(
       realname: 'me Helpdesk',
       email: "me#{rand(999_999_999)}@example.com",
       updated_by_id: 1,
@@ -27,7 +27,7 @@ class EmailDeliverTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
 
-    channel = Channel.create(
+    channel = Channel.create!(
       area: 'Email::Account',
       group_id: group.id,
       options: {
@@ -50,9 +50,9 @@ class EmailDeliverTest < ActiveSupport::TestCase
     )
 
     email_address.channel_id = channel.id
-    email_address.save
+    email_address.save!
 
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some delivery test',
       group: group,
       customer_id: 2,
@@ -63,7 +63,7 @@ class EmailDeliverTest < ActiveSupport::TestCase
     )
     assert(ticket1, 'ticket created')
 
-    article1 = Ticket::Article.create(
+    article1 = Ticket::Article.create!(
       ticket_id: ticket1.id,
       to: 'some_recipient@example_not_existing_what_ever.com',
       subject: 'some subject',
@@ -189,7 +189,7 @@ class EmailDeliverTest < ActiveSupport::TestCase
     # remove background jobs
     Delayed::Job.destroy_all
 
-    article2 = Ticket::Article.create(
+    article2 = Ticket::Article.create!(
       ticket_id: ticket1.id,
       to: 'some_recipient@example_not_existing_what_ever.com',
       subject: 'some subject2',
diff --git a/test/integration/email_keep_on_server_test.rb b/test/integration/email_keep_on_server_test.rb
new file mode 100644
index 000000000..99d8069b9
--- /dev/null
+++ b/test/integration/email_keep_on_server_test.rb
@@ -0,0 +1,232 @@
+# encoding: utf-8
+require 'test_helper'
+require 'net/imap'
+
+class EmailKeepOnServerTest < ActiveSupport::TestCase
+  setup do
+
+    if ENV['KEEP_ON_MAIL_SERVER'].blank?
+      raise "Need KEEP_ON_MAIL_SERVER as ENV variable like export KEEP_ON_MAIL_SERVER='mx.example.com'"
+    end
+    if ENV['KEEP_ON_MAIL_SERVER_ACCOUNT'].blank?
+      raise "Need KEEP_ON_MAIL_SERVER_ACCOUNT as ENV variable like export KEEP_ON_MAIL_SERVER_ACCOUNT='user:somepass'"
+    end
+    @server_login = ENV['KEEP_ON_MAIL_SERVER_ACCOUNT'].split(':')[0]
+    @server_password = ENV['KEEP_ON_MAIL_SERVER_ACCOUNT'].split(':')[1]
+
+    @folder = "keep_on_mail_server_#{rand(999_999_999)}"
+
+    email_address = EmailAddress.create!(
+      realname: 'me Helpdesk',
+      email: "me#{rand(999_999_999)}@example.com",
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    group = Group.create_or_update(
+      name: 'KeepOnServerTest',
+      email_address_id: email_address.id,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    @channel = Channel.create!(
+      area: 'Email::Account',
+      group_id: group.id,
+      options: {
+        inbound: {
+          adapter: 'imap',
+          options: {
+            host: ENV['KEEP_ON_MAIL_SERVER'],
+            user: @server_login,
+            password: @server_password,
+            ssl: true,
+            folder: @folder,
+            #keep_on_server: true,
+          }
+        },
+        outbound: {
+          adapter: 'sendmail'
+        }
+      },
+      active: true,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    email_address.channel_id = @channel.id
+    email_address.save!
+
+  end
+
+  test 'keep on server' do
+    @channel.options[:inbound][:options][:keep_on_server] = true
+    @channel.save!
+
+    # clean mailbox
+    imap = Net::IMAP.new(ENV['KEEP_ON_MAIL_SERVER'], 993, true, nil, false)
+    imap.login(@server_login, @server_password)
+    imap.create(@folder)
+    imap.select(@folder)
+
+    # put unseen message in it
+    imap.append(@folder, "Subject: hello1
+From: shugo@example.com
+To: shugo@example.com
+Message-ID: <some1@example_keep_on_server>
+
+hello world
+".gsub(/\n/, "\r\n"), [], Time.zone.now)
+
+    # verify if message is still on server
+    message_ids = imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+    assert_equal(1, message_ids.count)
+
+    message_meta = imap.fetch(1, ['FLAGS'])[0].attr
+    assert_not(message_meta['FLAGS'].include?(:Seen))
+
+    # fetch messages
+    article_count = Ticket::Article.count
+    @channel.fetch(true)
+    assert_equal(article_count + 1, Ticket::Article.count)
+
+    # verify if message is still on server
+    message_ids = imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+    assert_equal(1, message_ids.count)
+
+    message_meta = imap.fetch(1, ['RFC822.HEADER', 'FLAGS'])[0].attr
+    assert(message_meta['FLAGS'].include?(:Seen))
+
+    # fetch messages
+    article_count = Ticket::Article.count
+    @channel.fetch(true)
+    assert_equal(article_count, Ticket::Article.count)
+
+    # verify if message is still on server
+    message_ids = imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+    assert_equal(1, message_ids.count)
+
+    # put unseen message in it
+    imap.append(@folder, "Subject: hello2
+From: shugo@example.com
+To: shugo@example.com
+Message-ID: <some2@example_keep_on_server>
+
+hello world
+".gsub(/\n/, "\r\n"), [], Time.zone.now)
+
+    message_meta = imap.fetch(1, ['FLAGS'])[0].attr
+    assert(message_meta['FLAGS'].include?(:Seen))
+    message_meta = imap.fetch(2, ['FLAGS'])[0].attr
+    assert_not(message_meta['FLAGS'].include?(:Seen))
+
+    # fetch messages
+    article_count = Ticket::Article.count
+    @channel.fetch(true)
+    assert_equal(article_count + 1, Ticket::Article.count)
+
+    # verify if message is still on server
+    message_ids = imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+    assert_equal(2, message_ids.count)
+
+    message_meta = imap.fetch(1, ['FLAGS'])[0].attr
+    assert(message_meta['FLAGS'].include?(:Seen))
+    message_meta = imap.fetch(2, ['FLAGS'])[0].attr
+    assert(message_meta['FLAGS'].include?(:Seen))
+
+    # set messages to not seen
+    imap.store(1, '-FLAGS', [:Seen])
+    imap.store(2, '-FLAGS', [:Seen])
+
+    # fetch messages
+    article_count = Ticket::Article.count
+    @channel.fetch(true)
+    assert_equal(article_count, Ticket::Article.count)
+
+    imap.delete(@folder)
+    @channel.destroy!
+  end
+
+  test 'keep not on server' do
+    @channel.options[:inbound][:options][:keep_on_server] = false
+    @channel.save!
+
+    # clean mailbox
+    imap = Net::IMAP.new(ENV['KEEP_ON_MAIL_SERVER'], 993, true, nil, false)
+    imap.login(@server_login, @server_password)
+    imap.create(@folder)
+    imap.select(@folder)
+
+    # put unseen message in it
+    imap.append(@folder, "Subject: hello1
+From: shugo@example.com
+To: shugo@example.com
+Message-ID: <some1@example_remove_from_server>
+
+hello world
+".gsub(/\n/, "\r\n"), [], Time.zone.now)
+
+    # verify if message is still on server
+    message_ids = imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+    assert_equal(1, message_ids.count)
+
+    message_meta = imap.fetch(1, ['FLAGS'])[0].attr
+    assert_not(message_meta['FLAGS'].include?(:Seen))
+
+    # fetch messages
+    article_count = Ticket::Article.count
+    @channel.fetch(true)
+    assert_equal(article_count + 1, Ticket::Article.count)
+
+    # verify if message is still on server
+    message_ids = imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+    assert_equal(1, message_ids.count)
+
+    # put unseen message in it
+    imap.append(@folder, "Subject: hello2
+From: shugo@example.com
+To: shugo@example.com
+Message-ID: <some2@example_remove_from_server>
+
+hello world
+".gsub(/\n/, "\r\n"), [], Time.zone.now)
+
+    # verify if message is still on server
+    message_ids = imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+    assert_equal(1, message_ids.count)
+
+    message_meta = imap.fetch(1, ['FLAGS'])[0].attr
+    assert_not(message_meta['FLAGS'].include?(:Seen))
+
+    # fetch messages
+    article_count = Ticket::Article.count
+    @channel.fetch(true)
+    assert_equal(article_count + 1, Ticket::Article.count)
+
+    # verify if message is still on server
+    message_ids = imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+    assert_equal(1, message_ids.count)
+
+    # put unseen message in it
+    imap.append(@folder, "Subject: hello2
+From: shugo@example.com
+To: shugo@example.com
+Message-ID: <some2@example_remove_from_server>
+
+hello world
+".gsub(/\n/, "\r\n"), [], Time.zone.now)
+
+    # verify if message is still on server
+    message_ids = imap.sort(['DATE'], ['ALL'], 'US-ASCII')
+    assert_equal(1, message_ids.count)
+
+    # fetch messages
+    article_count = Ticket::Article.count
+    @channel.fetch(true)
+    assert_equal(article_count + 1, Ticket::Article.count)
+
+    imap.delete(@folder)
+    @channel.destroy!
+
+  end
+
+end

From 4b6496c5452c3f635262394e29c79c05ddd0ac70 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 20 Jul 2017 15:58:03 +0200
Subject: [PATCH 125/234] Do html cleanup directly on content fields too (not
 only on finished article).

---
 app/models/signature.rb   | 4 ++++
 app/models/text_module.rb | 3 +++
 2 files changed, 7 insertions(+)

diff --git a/app/models/signature.rb b/app/models/signature.rb
index 0435e0fff..04053bad0 100644
--- a/app/models/signature.rb
+++ b/app/models/signature.rb
@@ -2,7 +2,11 @@
 
 class Signature < ApplicationModel
   include ChecksLatestChangeObserved
+  include ChecksHtmlSanitized
 
   has_many  :groups,  after_add: :cache_update, after_remove: :cache_update
   validates :name,    presence: true
+
+  sanitized_html :body
+
 end
diff --git a/app/models/text_module.rb b/app/models/text_module.rb
index 357f0c78b..7fcb7da83 100644
--- a/app/models/text_module.rb
+++ b/app/models/text_module.rb
@@ -2,10 +2,13 @@
 
 class TextModule < ApplicationModel
   include ChecksClientNotification
+  include ChecksHtmlSanitized
 
   validates :name,    presence: true
   validates :content, presence: true
 
+  sanitized_html :content
+
 =begin
 
 load text modules from online

From d2d7c534eb90c4161add2e0847029fa24e29cdf4 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 20 Jul 2017 17:17:46 +0200
Subject: [PATCH 126/234] Using text modules not working in IE 11 (only in IE
 11).

---
 .../app/lib/base/jquery.contenteditable.js    | 66 ++++++++-----------
 .../app/lib/base/jquery.textmodule.js         | 25 ++++---
 2 files changed, 41 insertions(+), 50 deletions(-)

diff --git a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
index 2a1994828..d074e3dff 100644
--- a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
+++ b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
@@ -295,7 +295,7 @@
               else {
                 img = "<img style=\"width: 100%; max-width: " + width + "px;\" src=\"" + result + "\">"
               }
-              document.execCommand('insertHTML', false, img)
+              _this.paste(img)
             }
 
             // resize if to big
@@ -367,13 +367,7 @@
       text = App.Utils.removeEmptyLines(text)
       _this.log('insert', text)
 
-      // as fallback, insert html via pasteHtmlAtCaret (for IE 11 and lower)
-      if (docType == 'text3') {
-        _this.pasteHtmlAtCaret(text)
-      }
-      else {
-        document.execCommand('insertHTML', false, text)
-      }
+      _this.paste(text)
       return true
     })
 
@@ -533,37 +527,6 @@
     return this.$element.html().trim()
   }
 
-  // taken from https://stackoverflow.com/questions/6690752/insert-html-at-caret-in-a-contenteditable-div/6691294#6691294
-  Plugin.prototype.pasteHtmlAtCaret = function(html) {
-    var sel, range;
-    if (window.getSelection) {
-      sel = window.getSelection()
-      if (sel.getRangeAt && sel.rangeCount) {
-        range = sel.getRangeAt(0)
-        range.deleteContents()
-
-        var el = document.createElement('div')
-        el.innerHTML = html;
-        var frag = document.createDocumentFragment(), node, lastNode
-        while ( (node = el.firstChild) ) {
-          lastNode = frag.appendChild(node)
-        }
-        range.insertNode(frag)
-
-        if (lastNode) {
-          range = range.cloneRange()
-          range.setStartAfter(lastNode)
-          range.collapse(true)
-          sel.removeAllRanges()
-          sel.addRange(range)
-        }
-      }
-    }
-    else if (document.selection && document.selection.type != 'Control') {
-      document.selection.createRange().pasteHTML(html)
-    }
-  }
-
   // log method
   Plugin.prototype.log = function() {
     if (App && App.Log) {
@@ -574,7 +537,30 @@
     }
   }
 
-  $.fn[pluginName] = function ( options ) {
+  // paste some content
+  Plugin.prototype.paste = function(string) {
+    var isIE11 = !!window.MSInputMethodContext && !!document.documentMode;
+
+    // IE <= 10
+    if (document.selection && document.selection.createRange) {
+      var range = document.selection.createRange()
+      if (range.pasteHTML) {
+        range.pasteHTML(string)
+      }
+    }
+    // IE == 11
+    else if (isIE11 && document.getSelection) {
+      var range = document.getSelection().getRangeAt(0)
+      var nnode = document.createElement('div')
+          range.surroundContents(nnode)
+          nnode.innerHTML = string
+    }
+    else {
+      document.execCommand('insertHTML', false, string)
+    }
+  }
+
+  $.fn[pluginName] = function (options) {
     return this.each(function () {
       if (!$.data(this, 'plugin_' + pluginName)) {
         $.data(this, 'plugin_' + pluginName,
diff --git a/app/assets/javascripts/app/lib/base/jquery.textmodule.js b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
index 6236f42d3..699ff1847 100644
--- a/app/assets/javascripts/app/lib/base/jquery.textmodule.js
+++ b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
@@ -250,9 +250,21 @@
 
   // paste some content
   Plugin.prototype.paste = function(string) {
-    if (document.selection) { // IE
+    var isIE11 = !!window.MSInputMethodContext && !!document.documentMode;
+
+    // IE <= 10
+    if (document.selection && document.selection.createRange) {
       var range = document.selection.createRange()
-      range.pasteHTML(string)
+      if (range.pasteHTML) {
+        range.pasteHTML(string)
+      }
+    }
+    // IE == 11
+    else if (isIE11 && document.getSelection) {
+      var range = document.getSelection().getRangeAt(0)
+      var nnode = document.createElement('div')
+          range.surroundContents(nnode)
+          nnode.innerHTML = string
     }
     else {
       document.execCommand('insertHTML', false, string)
@@ -295,14 +307,7 @@
     // for chrome, insert space again
     if (start) {
       if (spacerChar === ' ') {
-        string = "&nbsp;"
-        if (document.selection) { // IE
-          var range = document.selection.createRange()
-          range.pasteHTML(string)
-        }
-        else {
-          document.execCommand('insertHTML', false, string)
-        }
+        this.paste('&nbsp;')
       }
     }
   }

From 7468b3ed36bed206f64ba3c584f3a60b67cac673 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 21 Jul 2017 11:46:52 +0200
Subject: [PATCH 127/234] Ticket Zoom: position Settings Button

---
 app/assets/javascripts/app/views/ticket_zoom.jst.eco         | 1 +
 app/assets/javascripts/app/views/ticket_zoom/setting.jst.eco | 2 +-
 app/assets/stylesheets/zammad.scss                           | 2 +-
 3 files changed, 3 insertions(+), 2 deletions(-)

diff --git a/app/assets/javascripts/app/views/ticket_zoom.jst.eco b/app/assets/javascripts/app/views/ticket_zoom.jst.eco
index 89d8733a8..b6bf082c7 100644
--- a/app/assets/javascripts/app/views/ticket_zoom.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom.jst.eco
@@ -9,6 +9,7 @@
     <div class="ticketZoom">
       <div class="ticketZoom-controls">
         <div class="js-settingContainer"></div>
+        <div class="spacer"></div>
         <div class="js-highlighterContainer highlighter"></div>
         <div class="js-overviewNavigatorContainer overview-navigator"></div>
       </div>
diff --git a/app/assets/javascripts/app/views/ticket_zoom/setting.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/setting.jst.eco
index 491eab3c3..7997f7e8f 100644
--- a/app/assets/javascripts/app/views/ticket_zoom/setting.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom/setting.jst.eco
@@ -1,3 +1,3 @@
-<div class="btn btn--action btn--split--first js-setting centered">
+<div class="btn btn--action js-setting centered">
   <%- @Icon('cog', 'dropdown-icon') %>
 </div>
\ No newline at end of file
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 2a6020b51..70b569381 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -415,7 +415,7 @@ pre code.hljs {
     font-size: 12px;
     letter-spacing: 0.05em;
     height: 31px;
-    padding: 2px 11px 0 !important;
+    padding: 0 11px !important;
     display: inline-flex;
     align-items: center;
 

From ad8de497689bf42c8419c99fe90a3bf29c25f95f Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 21 Jul 2017 11:47:25 +0200
Subject: [PATCH 128/234] Searchfield: fix clipped focus shadow on high-res
 screens

fixes #1210
---
 app/assets/stylesheets/zammad.scss | 1 +
 1 file changed, 1 insertion(+)

diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 70b569381..71b17c243 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -1860,6 +1860,7 @@ input.has-error {
     appearance: textfield;
     border-radius: 19px;
     padding: 0 17px 0 42px;
+    will-change: transform;
 
     &.is-empty + .empty-search {
       visibility: hidden;

From a9ef5ea8ff739e2748c29bcbfd47ea264dfd1f21 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 21 Jul 2017 14:05:17 +0200
Subject: [PATCH 129/234] Wizard: make sure its scrollable on small screens

---
 app/assets/stylesheets/zammad.scss | 3 +++
 1 file changed, 3 insertions(+)

diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 71b17c243..77f690c57 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -6444,6 +6444,9 @@ footer {
     @extend .u-textTruncate;
   }
 
+.wizard {
+  margin: auto; // makes sure that the wizard is scrollable
+}
 
 .wizard-logo {
   fill: white;

From 3df5cfa4ec9750779172ae15737b3df32cbc4b9f Mon Sep 17 00:00:00 2001
From: Never <never.min@gmail.com>
Date: Fri, 21 Jul 2017 20:30:13 +0800
Subject: [PATCH 130/234] fixed #1267 (#1275)

---
 public/assets/chat/chat.coffee | 17 +++++++++++++++++
 1 file changed, 17 insertions(+)

diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee
index b551ea076..2118ff1aa 100644
--- a/public/assets/chat/chat.coffee
+++ b/public/assets/chat/chat.coffee
@@ -197,6 +197,23 @@ do($ = window.jQuery, window) ->
         'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> got closed.': 'Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.'
         'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.'
         'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!'
+      'es'
+        '<strong>Chat</strong> with us!': '<strong>Chatee</strong> con nosotros!'
+        'Scroll down to see new messages': 'Haga scroll hacia abajo para ver nuevos mensajes'
+        'Online': 'En linea'
+        'Online': 'En linea'
+        'Offline': 'Desconectado'
+        'Connecting': 'Conectando'
+        'Connection re-established': 'Conexión restablecida'
+        'Today': 'Hoy'
+        'Send': 'Enviar'
+        'Compose your message...': 'Escriba su mensaje...'
+        'All colleagues are busy.': 'Todos los agentes están ocupados.'
+        'You are on waiting list position <strong>%s</strong>.': 'Usted está en la posición <strong>%s</strong> de la lista de espera.'
+        'Start new conversation': 'Iniciar nueva conversación'
+        'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> got closed.': 'Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.'
+        'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.'
+        'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!'
       'fr':
         '<strong>Chat</strong> with us!': '<strong>Chattez</strong> avec nous!'
         'Scroll down to see new messages': 'Faites défiler pour lire les nouveaux messages'

From 961a5ecfa5df79734c6f76d798695ceb92f8b82a Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 21 Jul 2017 14:32:03 +0200
Subject: [PATCH 131/234] Dropdown: prevent overlap with modal

---
 app/assets/stylesheets/zammad.scss | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 77f690c57..3ab10f4d1 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -5968,6 +5968,8 @@ footer {
 }
 
 .dropdown-menu {
+  @extend .zIndex-9; // has to be behind modal windows
+  position: absolute;
   margin: 0;
   padding: 0;
   min-width: 100%;

From c8fb10e1b5d1fe3a1a2e56e1e23aaa898433960c Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Fri, 21 Jul 2017 15:02:16 +0200
Subject: [PATCH 132/234] Revert "Fixed issue #986 - Zammad sends reply to
 itself."

This reverts commit 084ef3f50dd31b6898ef08097b9d6c35ae4e5bb1.
---
 .../app/controllers/ticket_zoom/article_actions.coffee         | 3 ++-
 1 file changed, 2 insertions(+), 1 deletion(-)

diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
index ad9f73d79..df150405a 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
@@ -336,7 +336,8 @@ class App.TicketZoomArticleActions extends App.Controller
           articleNew.to = ticket.customer.email
 
       else
-        if article.sender.name is 'Agent'
+        user = App.User.find(article.created_by_id)
+        if article.sender.name is 'Agent' && !article.from.match(user.email)
           articleNew.to = article.to
         else
           if article.reply_to

From 1c46b61c4b4f6468f95a95eb7492725f78e0e96f Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 21 Jul 2017 15:03:34 +0200
Subject: [PATCH 133/234] Fixed failing TravisCI jobs caused by confusion about
 TravisCI ENV and job ENV.

---
 .travis.yml | 1 -
 1 file changed, 1 deletion(-)

diff --git a/.travis.yml b/.travis.yml
index 510217e74..c8153f76e 100644
--- a/.travis.yml
+++ b/.travis.yml
@@ -7,7 +7,6 @@ notifications:
 env:
   - DB=mysql
   - DB=postgresql
-  - BUNDLE_JOBS=8
 addons:
   postgresql: "9.4"
   apt:

From 7253631f54d9fc0d08163b7ffe220d816310df65 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 21 Jul 2017 15:06:07 +0200
Subject: [PATCH 134/234] Inputs: readonly and disabled state
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

- inputs and textareas will get a dark background as an indicator when they’re set to readonly
- checkboxes and radios can’t be set to readonly (html limitation)
- added disabled support for the zammad-switch
---
 .../app/views/layout_ref/inputs.jst.eco       |  4 ++
 app/assets/stylesheets/zammad.scss            | 62 +++++++++++++------
 2 files changed, 48 insertions(+), 18 deletions(-)

diff --git a/app/assets/javascripts/app/views/layout_ref/inputs.jst.eco b/app/assets/javascripts/app/views/layout_ref/inputs.jst.eco
index 7fc1e34c6..50ff41cc4 100644
--- a/app/assets/javascripts/app/views/layout_ref/inputs.jst.eco
+++ b/app/assets/javascripts/app/views/layout_ref/inputs.jst.eco
@@ -51,6 +51,10 @@
       <label for="id1">Name</label>
       <input id="id1" class="form-control" type="text" placeholder="Text Input">
     </div>
+    <div class="input form-group">
+      <label for="id1">Name (readonly)</label>
+      <input id="id1" class="form-control" type="text" placeholder="Text Input" readonly value="Sandor Clegane">
+    </div>
     <div class="input form-group">
       <label for="id2">Password</label>
       <input id="id2" class="form-control" type="password" value="Password Input">
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 3ab10f4d1..e4557822d 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -398,7 +398,8 @@ pre code.hljs {
   }
 
   &.is-disabled,
-  &[disabled] {
+  &[disabled],
+  &:disabled {
     pointer-events: none;
     cursor: not-allowed;
     opacity: .33;
@@ -1623,6 +1624,24 @@ textarea,
     border-color: hsl(200,71%,59%);
     box-shadow: 0 0 0 3px hsl(201,62%,90%);
   }
+
+  &.is-disabled, // .is-disabled should not be used - legacy support
+  &[disabled],
+  &[readonly] {
+    background: hsl(210,17%,93%);
+    border-color: hsl(210,10%,85%);
+    
+    &:focus,
+    &.focus {
+      border-color: hsl(200,71%,59%);
+    }
+  }
+
+  &.is-disabled, // .is-disabled should not be used
+  &[disabled] {
+    cursor: not-allowed;
+    opacity: 1;
+  }
 }
 
 input[type=url] {
@@ -1700,13 +1719,6 @@ select.form-control:not([multiple]) {
   display: none;
 }
 
-.form-control[disabled], .form-control.is-disabled {
-  cursor: not-allowed;
-  background-color: #fff;
-  color: #d5d5d5;
-  opacity: 1;
-}
-
 .form-control.form-control--borderless {
   border: none;
   padding: 0;
@@ -5487,8 +5499,13 @@ footer {
   .newTicket .sidebar {
     width: 290px;
   }
-  .newTicket .form-control:not(:focus):not(.focus) {
+  .newTicket .form-control {
     border-color: hsl(0,0%,90%);
+    
+    &:focus,
+    &.focus {
+      border-color: hsl(200,71%,59%);
+    }
   }
   .newTicket .article-form-top {
     margin-top: 15px;
@@ -6309,15 +6326,18 @@ footer {
   cursor: default;
 }
 
-.checkbox.form-group .controls label {
-  padding: 2px 0;
-  font: inherit;
-  font-size: 13px;
-  margin-bottom: 0;
-  color: inherit;
-  text-transform: inherit;
-  letter-spacing: 0;
-  @extend .u-clickable;
+.checkbox,
+.radio {
+  &.form-group .controls label {
+    padding: 2px 0;
+    font: inherit;
+    font-size: 13px;
+    margin-bottom: 0;
+    color: inherit;
+    text-transform: inherit;
+    letter-spacing: 0;
+    @extend .u-clickable;
+  }
 }
 
 .userSearch-label {
@@ -7191,6 +7211,12 @@ output {
 .zammad-switch input {
   display: none;
 
+  &[disabled] + label {
+    cursor: not-allowed;
+    background: hsl(210,17%,93%);
+    border-color: hsl(210,10%,85%);
+  }
+
   &:focus + label {
     transition: none;
     background: hsl(200,71%,59%);

From 6b3bc0701c10bbfd97fb935d8469e669a8557930 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 21 Jul 2017 15:23:18 +0200
Subject: [PATCH 135/234] Searchfield: fix that icon is visible

---
 app/assets/javascripts/app/views/layout_ref/user_list.jst.eco | 2 +-
 app/assets/javascripts/app/views/search/index.jst.eco         | 2 +-
 app/assets/javascripts/app/views/user.jst.eco                 | 2 +-
 3 files changed, 3 insertions(+), 3 deletions(-)

diff --git a/app/assets/javascripts/app/views/layout_ref/user_list.jst.eco b/app/assets/javascripts/app/views/layout_ref/user_list.jst.eco
index 93f91446e..07f1630aa 100644
--- a/app/assets/javascripts/app/views/layout_ref/user_list.jst.eco
+++ b/app/assets/javascripts/app/views/layout_ref/user_list.jst.eco
@@ -116,8 +116,8 @@
   </div>
 
   <div class="searchfield">
-    <%- @Icon('magnifier') %>
     <input class="js-search form-control" name="search" placeholder="Search for users" type="search">
+    <%- @Icon('magnifier') %>
   </div>
 
   <div class="userSearch horizontal">
diff --git a/app/assets/javascripts/app/views/search/index.jst.eco b/app/assets/javascripts/app/views/search/index.jst.eco
index 504e997f3..55637065d 100644
--- a/app/assets/javascripts/app/views/search/index.jst.eco
+++ b/app/assets/javascripts/app/views/search/index.jst.eco
@@ -3,8 +3,8 @@
   <div class="detail-search">
     <div class="detail-search-header">
       <div class="searchfield">
-        <%- @Icon('magnifier') %>
         <input class="js-search form-control<%= if !@query then ' is-empty' %>" name="query" placeholder="<%- @Ti('Find what you search. E. g. "search phrase"') %>" value="<%= @query %>" type="search" autocomplete="off">
+        <%- @Icon('magnifier') %>
         <div class="empty-search js-emptySearch">
           <%- @Icon('diagonal-cross') %>
         </div>
diff --git a/app/assets/javascripts/app/views/user.jst.eco b/app/assets/javascripts/app/views/user.jst.eco
index 749c7c019..5ba6cb12a 100644
--- a/app/assets/javascripts/app/views/user.jst.eco
+++ b/app/assets/javascripts/app/views/user.jst.eco
@@ -12,8 +12,8 @@
 </div>
 <div class="page-content">
   <div class="searchfield">
-    <%- @Icon('magnifier') %>
     <input class="js-search form-control" name="search" placeholder="<%- @Ti('Search for users') %>" type="search">
+    <%- @Icon('magnifier') %>
   </div>
 
   <div class="userSearch horizontal">

From 8342e12cfef35953ad3eed60af9bc91e2b7d8258 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 21 Jul 2017 15:23:31 +0200
Subject: [PATCH 136/234] Dropdown: hide behind notifications (popover)

---
 app/assets/stylesheets/zammad.scss | 3 +--
 1 file changed, 1 insertion(+), 2 deletions(-)

diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index e4557822d..6076f7c66 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -3972,7 +3972,6 @@ footer {
     max-width: 400px;
     min-width: 350px;
     flex-direction: column;
-    @extend .zIndex-2;
 
     &.is-visible {
       display: flex;
@@ -5985,7 +5984,7 @@ footer {
 }
 
 .dropdown-menu {
-  @extend .zIndex-9; // has to be behind modal windows
+  @extend .zIndex-5; // has to be behind modal windows and beneath notifications (popover)
   position: absolute;
   margin: 0;
   padding: 0;

From eb38beb7f2c317b6daf66c708f2092391f519b3e Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sun, 23 Jul 2017 11:11:00 +0200
Subject: [PATCH 137/234] =?UTF-8?q?added=20curl=20command=20to=20travis.ym?=
 =?UTF-8?q?l=20to=20build=20zammad-docker-compose=20after=E2=80=A6=20?=
 =?UTF-8?q?=E2=80=A6=20successfull=20zammad=20build?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 .travis.yml | 1 +
 1 file changed, 1 insertion(+)

diff --git a/.travis.yml b/.travis.yml
index c8153f76e..9cff7517a 100644
--- a/.travis.yml
+++ b/.travis.yml
@@ -55,3 +55,4 @@ script:
   - ruby -I test/ test/integration/user_device_controller_test.rb
   - ruby -I test/ test/integration/sipgate_controller_test.rb
   - rake db:drop
+after_success: curl -X POST -H "Content-Type: application/json" -H "Travis-API-Version: 3" -H "Accept: application/json" -H "Authorization: ${TRAVIS_API_TOKEN}" -d '{"request": {"branch": "master"}}' 'https://api.travis-ci.org/repo/zammad%2Fzammad-docker-compose/requests'

From 1a8858f73b17292a0dc0e8b34121ebe8e4e4fc87 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sun, 23 Jul 2017 13:28:07 +0200
Subject: [PATCH 138/234] fixed travis.yml

---
 .travis.yml                                           | 2 +-
 contrib/travis-ci.org/trigger-docker-compose-build.sh | 8 ++++++++
 2 files changed, 9 insertions(+), 1 deletion(-)
 create mode 100755 contrib/travis-ci.org/trigger-docker-compose-build.sh

diff --git a/.travis.yml b/.travis.yml
index 9cff7517a..f24d1cc4c 100644
--- a/.travis.yml
+++ b/.travis.yml
@@ -55,4 +55,4 @@ script:
   - ruby -I test/ test/integration/user_device_controller_test.rb
   - ruby -I test/ test/integration/sipgate_controller_test.rb
   - rake db:drop
-after_success: curl -X POST -H "Content-Type: application/json" -H "Travis-API-Version: 3" -H "Accept: application/json" -H "Authorization: ${TRAVIS_API_TOKEN}" -d '{"request": {"branch": "master"}}' 'https://api.travis-ci.org/repo/zammad%2Fzammad-docker-compose/requests'
+after_success: contrib/travis-ci.org/trigger-docker-compose-build.sh
diff --git a/contrib/travis-ci.org/trigger-docker-compose-build.sh b/contrib/travis-ci.org/trigger-docker-compose-build.sh
new file mode 100755
index 000000000..08a85844e
--- /dev/null
+++ b/contrib/travis-ci.org/trigger-docker-compose-build.sh
@@ -0,0 +1,8 @@
+#!/bin/bash
+#
+# trigger build of https://github.com/zammad/zammad-docker-compose on https://travis-ci.org/zammad/zammad-docker-compose and upload it to https://hub.docker.com/r/zammad/zammad-docker-compose/
+#
+
+if [ ${TRAVIS_BRANCH} == 'stable' ]; then
+  curl -X POST -H "Content-Type: application/json" -H "Travis-API-Version: 3" -H "Accept: application/json" -H "Authorization: ${TRAVIS_API_TOKEN}" -d '{"request": {"branch": "master"}}' 'https://api.travis-ci.org/repo/zammad%2Fzammad-docker-compose/requests'
+fi

From 718ae0e6b31e7517205c4009212775cff31c679f Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sun, 23 Jul 2017 16:41:40 +0200
Subject: [PATCH 139/234] added missing token string

---
 contrib/travis-ci.org/trigger-docker-compose-build.sh | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/contrib/travis-ci.org/trigger-docker-compose-build.sh b/contrib/travis-ci.org/trigger-docker-compose-build.sh
index 08a85844e..45f6730a6 100755
--- a/contrib/travis-ci.org/trigger-docker-compose-build.sh
+++ b/contrib/travis-ci.org/trigger-docker-compose-build.sh
@@ -4,5 +4,5 @@
 #
 
 if [ ${TRAVIS_BRANCH} == 'stable' ]; then
-  curl -X POST -H "Content-Type: application/json" -H "Travis-API-Version: 3" -H "Accept: application/json" -H "Authorization: ${TRAVIS_API_TOKEN}" -d '{"request": {"branch": "master"}}' 'https://api.travis-ci.org/repo/zammad%2Fzammad-docker-compose/requests'
+  curl -X POST -H "Content-Type: application/json" -H "Travis-API-Version: 3" -H "Accept: application/json" -H "Authorization: token ${TRAVIS_API_TOKEN}" -d '{"request": {"branch": "master"}}' 'https://api.travis-ci.org/repo/zammad%2Fzammad-docker-compose/requests'
 fi

From 4aab808aff837e84b5afcc90d661476f734143ea Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Andr=C3=A9=20Bauer?= <monotek23@gmail.com>
Date: Sun, 23 Jul 2017 16:50:54 +0200
Subject: [PATCH 140/234] made curl request mor readable

---
 .../travis-ci.org/trigger-docker-compose-build.sh    | 12 +++++++++++-
 1 file changed, 11 insertions(+), 1 deletion(-)

diff --git a/contrib/travis-ci.org/trigger-docker-compose-build.sh b/contrib/travis-ci.org/trigger-docker-compose-build.sh
index 45f6730a6..cc7288b49 100755
--- a/contrib/travis-ci.org/trigger-docker-compose-build.sh
+++ b/contrib/travis-ci.org/trigger-docker-compose-build.sh
@@ -3,6 +3,16 @@
 # trigger build of https://github.com/zammad/zammad-docker-compose on https://travis-ci.org/zammad/zammad-docker-compose and upload it to https://hub.docker.com/r/zammad/zammad-docker-compose/
 #
 
+REPO_USER="zammad"
+REPO="zammad-docker-compose"
+BRANCH="master"
+
 if [ ${TRAVIS_BRANCH} == 'stable' ]; then
-  curl -X POST -H "Content-Type: application/json" -H "Travis-API-Version: 3" -H "Accept: application/json" -H "Authorization: token ${TRAVIS_API_TOKEN}" -d '{"request": {"branch": "master"}}' 'https://api.travis-ci.org/repo/zammad%2Fzammad-docker-compose/requests'
+  curl -X POST \
+    -H "Content-Type: application/json" \
+    -H "Travis-API-Version: 3" \
+    -H "Accept: application/json" \
+    -H "Authorization: token ${TRAVIS_API_TOKEN}" \
+    -d '{"request": {"branch":"'${BRANCH}'"}}' \
+    "https://api.travis-ci.org/repo/${REPO_USER}%2F${REPO}/requests"
 fi

From 4609829d68b6f4071f745fe4bf0e64aadd5ab580 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 24 Jul 2017 08:58:04 +0200
Subject: [PATCH 141/234] Fixed migration name.

---
 ...20170525000002_fixed_twitter_ticket_article_preferences2.rb} | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)
 rename db/migrate/{20170525000002_fixed_twitter_ticket_article_preferences.rb => 20170525000002_fixed_twitter_ticket_article_preferences2.rb} (92%)

diff --git a/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences.rb b/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences2.rb
similarity index 92%
rename from db/migrate/20170525000002_fixed_twitter_ticket_article_preferences.rb
rename to db/migrate/20170525000002_fixed_twitter_ticket_article_preferences2.rb
index 40e9e15ee..552f25966 100644
--- a/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences.rb
+++ b/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences2.rb
@@ -1,4 +1,4 @@
-class FixedTwitterTicketArticlePreferences < ActiveRecord::Migration
+class FixedTwitterTicketArticlePreferences2 < ActiveRecord::Migration
   def up
 
     # return if it's a new setup

From 0986e89335c787a6c705f4883c9e43868561f0e4 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 24 Jul 2017 09:06:15 +0200
Subject: [PATCH 142/234] Improved error handling.

---
 app/controllers/search_controller.rb          |  1 +
 app/controllers/sessions_controller.rb        | 10 +++++-----
 app/models/observer/ticket/article_changes.rb |  2 +-
 app/models/transaction/karma.rb               |  2 +-
 app/models/user.rb                            |  6 +++++-
 app/models/user_device.rb                     | 11 +++++++++++
 test/integration/report_test.rb               |  2 +-
 7 files changed, 25 insertions(+), 9 deletions(-)

diff --git a/app/controllers/search_controller.rb b/app/controllers/search_controller.rb
index affee2e97..e0db600da 100644
--- a/app/controllers/search_controller.rb
+++ b/app/controllers/search_controller.rb
@@ -62,6 +62,7 @@ class SearchController < ApplicationController
         items.each { |item|
           require item[:type].to_filename
           record = Kernel.const_get(item[:type]).lookup(id: item[:id])
+          next if !record
           assets = record.assets(assets)
           result.push item
         }
diff --git a/app/controllers/sessions_controller.rb b/app/controllers/sessions_controller.rb
index 81b1244c1..7f5e1acf6 100644
--- a/app/controllers/sessions_controller.rb
+++ b/app/controllers/sessions_controller.rb
@@ -282,12 +282,12 @@ class SessionsController < ApplicationController
     assets = {}
     sessions_clean = []
     SessionHelper.list.each { |session|
-      next if !session.data['user_id']
+      next if session.data['user_id'].blank?
       sessions_clean.push session
-      if session.data['user_id']
-        user = User.lookup(id: session.data['user_id'])
-        assets = user.assets(assets)
-      end
+      next if session.data['user_id']
+      user = User.lookup(id: session.data['user_id'])
+      next if !user
+      assets = user.assets(assets)
     }
     render json: {
       sessions: sessions_clean,
diff --git a/app/models/observer/ticket/article_changes.rb b/app/models/observer/ticket/article_changes.rb
index 2ae9294db..85e721803 100644
--- a/app/models/observer/ticket/article_changes.rb
+++ b/app/models/observer/ticket/article_changes.rb
@@ -41,7 +41,7 @@ class Observer::Ticket::ArticleChanges < ActiveRecord::Observer
       record.ticket.touch
       return
     end
-    record.ticket.save
+    record.ticket.save!
   end
 
   # get article count
diff --git a/app/models/transaction/karma.rb b/app/models/transaction/karma.rb
index c90d8be8c..ef32bdf2b 100644
--- a/app/models/transaction/karma.rb
+++ b/app/models/transaction/karma.rb
@@ -54,7 +54,7 @@ class Transaction::Karma
 
     if @item[:type] == 'reminder_reached'
       return if ticket.owner_id == 1
-      return if ticket.pending_time > Time.zone.now - 2.days
+      return if ticket.pending_time && ticket.pending_time > Time.zone.now - 2.days
       Karma::ActivityLog.add('ticket reminder overdue (+2 days)', ticket.owner, 'Ticket', ticket.id)
       return
     end
diff --git a/app/models/user.rb b/app/models/user.rb
index c9896d8dc..03c8280f1 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -43,7 +43,7 @@ class User < ApplicationModel
   before_update   :check_preferences_default, :validate_roles, :reset_login_failed
   after_create    :avatar_for_email_check
   after_update    :avatar_for_email_check
-  after_destroy   :avatar_destroy
+  after_destroy   :avatar_destroy, :user_device_destroy
 
   has_and_belongs_to_many :roles,           after_add: [:cache_update, :check_notifications], after_remove: :cache_update, before_add: :validate_agent_limit, before_remove: :last_admin_check, class_name: 'Role'
   has_and_belongs_to_many :organizations,   after_add: :cache_update, after_remove: :cache_update, class_name: 'Organization'
@@ -1014,6 +1014,10 @@ raise 'Minimum one user need to have admin permissions'
     Avatar.remove('User', id)
   end
 
+  def user_device_destroy
+    UserDevice.remove(id)
+  end
+
   def ensure_password
     return true if password_empty?
     return true if PasswordHash.crypted?(password)
diff --git a/app/models/user_device.rb b/app/models/user_device.rb
index 444703d15..3085fe24b 100644
--- a/app/models/user_device.rb
+++ b/app/models/user_device.rb
@@ -210,4 +210,15 @@ send user notification about new device or new location for device
     )
   end
 
+=begin
+
+delete device devices of user
+
+  user_devices = UserDevice.remove(user.id)
+
+=end
+
+  def self.remove(user_id)
+    UserDevice.where(user_id: user_id).destroy_all
+  end
 end
diff --git a/test/integration/report_test.rb b/test/integration/report_test.rb
index c90f7a561..5a67ae0ba 100644
--- a/test/integration/report_test.rb
+++ b/test/integration/report_test.rb
@@ -7,7 +7,7 @@ class ReportTest < ActiveSupport::TestCase
   setup do
 
     # set config
-    if !ENV['ES_URL']
+    if ENV['ES_URL'].blank?
       raise "ERROR: Need ES_URL - hint ES_URL='http://127.0.0.1:9200'"
     end
     Setting.set('es_url', ENV['ES_URL'])

From 3babd8495e920ac556910aa4e966efc88b8fe090 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 24 Jul 2017 09:48:18 +0200
Subject: [PATCH 143/234] Implemented issue #443 - Using text modules also in
 chat.

---
 app/assets/javascripts/app/controllers/chat.coffee  | 11 ++++++++---
 .../app/controllers/widget/text_module.coffee       |  2 +-
 .../app/lib/base/jquery.contenteditable.js          | 13 +++++++++++--
 .../javascripts/app/lib/base/jquery.textmodule.js   |  6 +++++-
 .../app/views/customer_chat/chat_window.jst.eco     |  4 +++-
 app/assets/stylesheets/zammad.scss                  |  9 +++++++--
 6 files changed, 35 insertions(+), 10 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/chat.coffee b/app/assets/javascripts/app/controllers/chat.coffee
index 96f4de60d..3934511a2 100644
--- a/app/assets/javascripts/app/controllers/chat.coffee
+++ b/app/assets/javascripts/app/controllers/chat.coffee
@@ -462,6 +462,11 @@ class ChatWindow extends App.Controller
         )
     )
 
+    # show text module UI
+    new App.WidgetTextModule(
+      el: @input
+    )
+
   focus: =>
     @input.focus()
 
@@ -473,7 +478,7 @@ class ChatWindow extends App.Controller
     if event.data and event.data.callback
       event.data.callback()
 
-    @$('.js-customerChatInput').ce({
+    @input.ce({
       mode:       'richtext'
       multiline:  true
       maxlength:  40000
@@ -522,7 +527,7 @@ class ChatWindow extends App.Controller
 
     switch event.keyCode
       when TABKEY
-        allChatInputs = $('.js-customerChatInput').not('[disabled="disabled"]')
+        allChatInputs = @input.not('[disabled="disabled"]')
         chatCount = allChatInputs.size()
         index = allChatInputs.index(@input)
 
@@ -542,7 +547,7 @@ class ChatWindow extends App.Controller
                 allChatInputs.eq(chatCount-1).focus()
 
       when ENTERKEY
-        if !event.shiftKey
+        if !event.shiftKey && !event.altKey && !event.ctrlKey && !event.metaKey
           event.preventDefault()
           @sendMessage()
 
diff --git a/app/assets/javascripts/app/controllers/widget/text_module.coffee b/app/assets/javascripts/app/controllers/widget/text_module.coffee
index b4027bfeb..09dc5468c 100644
--- a/app/assets/javascripts/app/controllers/widget/text_module.coffee
+++ b/app/assets/javascripts/app/controllers/widget/text_module.coffee
@@ -8,7 +8,7 @@ class App.WidgetTextModule extends App.Controller
     # remember instances
     @bindElements = []
     if @selector
-      @bindElements = @$( @selector ).textmodule()
+      @bindElements = @$(@selector).textmodule()
     else
       if @el.attr('contenteditable')
         @bindElements = @el.textmodule()
diff --git a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
index d074e3dff..195c33e08 100644
--- a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
+++ b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
@@ -88,7 +88,7 @@
     // handle enter
     this.$element.on('keydown', function (e) {
       _this.log('keydown', e.keyCode)
-      if ( _this.preventInput ) {
+      if (_this.preventInput) {
         this.log('preventInput', _this.preventInput)
         return
       }
@@ -97,7 +97,7 @@
       if (e.keyCode === 13) {
 
         // disbale multi line
-        if ( !_this.options.multiline ) {
+        if (!_this.options.multiline) {
           e.preventDefault()
           return
         }
@@ -111,6 +111,15 @@
           document.execCommand('Outdent')
           return
         }
+
+        // behavior to enter new line on alt+enter
+        //  on alt + enter not realy newline is fired, to make
+        //  it compat. to other systems, do it here
+        if (!e.shiftKey && e.altKey && !e.ctrlKey && !e.metaKey) {
+          e.preventDefault()
+          _this.paste('<br><br>')
+          return
+        }
       }
 
       // on zammad magicKey + i/b/u/s
diff --git a/app/assets/javascripts/app/lib/base/jquery.textmodule.js b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
index 699ff1847..f294a115e 100644
--- a/app/assets/javascripts/app/lib/base/jquery.textmodule.js
+++ b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
@@ -54,6 +54,7 @@
         // enter
         if (e.keyCode === 13) {
           e.preventDefault()
+          e.stopPropagation()
           var id = _this.$widget.find('.dropdown-menu li.is-active').data('id')
 
           // as fallback use hovered element
@@ -92,6 +93,9 @@
 
           var menu = _this.$widget.find('.dropdown-menu')
 
+          if (!active.get(0)) {
+            return
+          }
           if (active.position().top < 0) {
             // scroll up
             menu.scrollTop( menu.scrollTop() + active.position().top )
@@ -187,7 +191,7 @@
   // set height of widget
   Plugin.prototype.movePosition = function() {
     if (!this._position) return
-    var height       = this.$element.height() + 2
+    var height       = this.$element.outerHeight() + 2
     var widgetHeight = this.$widget.find('ul').height() //+ 60 // + height
     var top          = -( widgetHeight + height ) + this._position.top
     var left = this._position.left - 6
diff --git a/app/assets/javascripts/app/views/customer_chat/chat_window.jst.eco b/app/assets/javascripts/app/views/customer_chat/chat_window.jst.eco
index 8e6710ef7..1fef2ed9b 100644
--- a/app/assets/javascripts/app/views/customer_chat/chat_window.jst.eco
+++ b/app/assets/javascripts/app/views/customer_chat/chat_window.jst.eco
@@ -26,6 +26,8 @@
   <div class="chat-body js-body"></div>
 </div>
 <div class="chat-controls">
-  <div class="chat-input form-control form-control--small form-control--multiline js-customerChatInput" contenteditable="true"></div>
+  <div class="chat-input">
+    <div class="form-control form-control--small form-control--multiline js-customerChatInput" contenteditable="true"></div>
+  </div>
   <div class="btn btn--primary btn--slim btn--small js-send"><%- @T('Send') %></div>
 </div>
\ No newline at end of file
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 6076f7c66..39e727d9f 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -8199,8 +8199,13 @@ output {
 
 .chat-input {
   margin-right: 10px;
-  max-height: 50vh;
-  overflow: auto;
+  flex-grow: 1;
+  position: relative;
+  
+  .form-control {
+    overflow: auto;
+    max-height: 50vh;
+  }
 }
 
 .browser {

From b7568b8ce264fc80ee74a6557c7baff3ee32fa65 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 24 Jul 2017 13:37:04 +0200
Subject: [PATCH 144/234] Fixed issue #1291 - Block escape key when creating /
 editing text modules.

---
 .../app/lib/base/jquery.contenteditable.js      |  3 +++
 .../app/lib/base/jquery.textmodule.js           | 17 ++++++++++++-----
 2 files changed, 15 insertions(+), 5 deletions(-)

diff --git a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
index 195c33e08..a9fd43626 100644
--- a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
+++ b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
@@ -581,6 +581,9 @@
   // get correct val if textbox
   $.fn.ceg = function() {
     var plugin = $.data(this[0], 'plugin_' + pluginName)
+    if (!plugin) {
+      return
+    }
     return plugin.value()
   }
 
diff --git a/app/assets/javascripts/app/lib/base/jquery.textmodule.js b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
index f294a115e..0b0e30117 100644
--- a/app/assets/javascripts/app/lib/base/jquery.textmodule.js
+++ b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
@@ -43,14 +43,17 @@
 
     this.$element.on('keydown', function (e) {
 
-      // esc
-      if (e.keyCode === 27) {
-        _this.close()
-      }
-
       // navigate through item
       if (_this.isActive()) {
 
+        // esc
+        if (e.keyCode === 27) {
+          e.preventDefault()
+          e.stopPropagation()
+          _this.close()
+          return
+        }
+
         // enter
         if (e.keyCode === 13) {
           e.preventDefault()
@@ -106,7 +109,11 @@
             menu.scrollTop( menu.scrollTop() + invisibleHeight )
           }
         }
+      }
 
+      // esc
+      if (e.keyCode === 27) {
+        _this.close()
       }
     })
 

From 613092756666afbbd3e91e1e3414f52860229327 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 24 Jul 2017 14:30:11 +0200
Subject: [PATCH 145/234] Improved arrow+enter+esc handling if text module
 widget is open.

---
 app/assets/javascripts/app/lib/base/jquery.textmodule.js | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/app/assets/javascripts/app/lib/base/jquery.textmodule.js b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
index 0b0e30117..738d87249 100644
--- a/app/assets/javascripts/app/lib/base/jquery.textmodule.js
+++ b/app/assets/javascripts/app/lib/base/jquery.textmodule.js
@@ -76,12 +76,14 @@
         // arrow keys left/right
         if (e.keyCode === 37 || e.keyCode === 39) {
           e.preventDefault()
+          e.stopPropagation()
           return
         }
 
         // up or down
         if (e.keyCode === 38 || e.keyCode === 40) {
           e.preventDefault()
+          e.stopPropagation()
           var active = _this.$widget.find('.dropdown-menu li.is-active')
           active.removeClass('is-active')
 
@@ -342,7 +344,7 @@
     }
     for (var i = 0; i < this.collection.length; i++) {
       var item = this.collection[i]
-      if ( item.id == id ) {
+      if (item.id == id) {
         var content = item.content
         this.cutInput()
         this.paste(content)

From dab9fe995a98b1e39a1e030c6aee3aae7882e603 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 24 Jul 2017 15:25:37 +0200
Subject: [PATCH 146/234] Fixed issue #1290 - Missing replacement of Config and
 Current User objects in text modules.

---
 .../app/controllers/agent_ticket_create.coffee         |  3 +++
 app/assets/javascripts/app/controllers/chat.coffee     |  3 +++
 .../app/controllers/ticket_zoom/article_new.coffee     |  1 +
 app/assets/javascripts/app/lib/app_post/utils.coffee   |  1 +
 public/assets/tests/html_utils.js                      | 10 ++++++++++
 test/unit/notification_factory_renderer_test.rb        | 10 ++++++++++
 6 files changed, 28 insertions(+)

diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
index 38b2228ca..44c04a193 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
@@ -330,6 +330,9 @@ class App.TicketCreate extends App.Controller
     # show text module UI
     @textModule = new App.WidgetTextModule(
       el: @$('[data-name="body"]').parent()
+      data:
+        config: App.Config.all()
+        user: App.Session.get()
     )
 
     new Sidebar(
diff --git a/app/assets/javascripts/app/controllers/chat.coffee b/app/assets/javascripts/app/controllers/chat.coffee
index 3934511a2..6023b6a8a 100644
--- a/app/assets/javascripts/app/controllers/chat.coffee
+++ b/app/assets/javascripts/app/controllers/chat.coffee
@@ -465,6 +465,9 @@ class ChatWindow extends App.Controller
     # show text module UI
     new App.WidgetTextModule(
       el: @input
+      data:
+        user: App.Session.get()
+        config: App.Config.all()
     )
 
   focus: =>
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index 82ed57e1e..befeae02d 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -310,6 +310,7 @@ class App.TicketZoomArticleNew extends App.Controller
         data:
           ticket: ticket
           user: App.Session.get()
+          config: App.Config.all()
       )
       callback = (ticket) ->
         textModule.reload(
diff --git a/app/assets/javascripts/app/lib/app_post/utils.coffee b/app/assets/javascripts/app/lib/app_post/utils.coffee
index 5b71dd5a2..85a67087e 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@@ -649,6 +649,7 @@ class App.Utils
   # textReplaced = App.Utils.replaceTags( template, { user: { firstname: 'Bob', lastname: 'Smith' } } )
   @replaceTags: (template, objects) ->
     template = template.replace( /#\{\s{0,2}(.+?)\s{0,2}\}/g, (index, key) ->
+      key = key.replace(/<.+?>/g, '')
       levels  = key.split(/\./)
       dataRef = objects
       for level in levels
diff --git a/public/assets/tests/html_utils.js b/public/assets/tests/html_utils.js
index a9c70a1b2..837b3542c 100644
--- a/public/assets/tests/html_utils.js
+++ b/public/assets/tests/html_utils.js
@@ -1100,6 +1100,16 @@ test("check replace tags", function() {
   verify = App.Utils.replaceTags(message, data)
   equal(verify, result)
 
+  message = "<div>#{user.firstname} #{<a href=\"/test\">user.lastname</a>}</div>"
+  result  = '<div>Bob Smith</div>'
+  data    = {
+    user: {
+      firstname: 'Bob',
+      lastname: 'Smith',
+    },
+  }
+  verify = App.Utils.replaceTags(message, data)
+  equal(verify, result)
 });
 
 // check attibute validation
diff --git a/test/unit/notification_factory_renderer_test.rb b/test/unit/notification_factory_renderer_test.rb
index a09c73015..d3bcffed1 100644
--- a/test/unit/notification_factory_renderer_test.rb
+++ b/test/unit/notification_factory_renderer_test.rb
@@ -148,6 +148,16 @@ class NotificationFactoryRendererTest < ActiveSupport::TestCase
     ).render
     assert_equal(CGI.escapeHTML(ticket.title), result)
 
+    template = "\#{<a href=\"/test123\">ticket.\" title</a>}"
+    result = described_class.new(
+      {
+        ticket: ticket,
+      },
+      'en-us',
+      template,
+    ).render
+    assert_equal(CGI.escapeHTML(ticket.title), result)
+
     template = "some test<br>\#{article.body}"
     result = described_class.new(
       {

From 756ae55c54866f0427ddf1a9065843132b0bcb22 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 25 Jul 2017 11:26:33 +0200
Subject: [PATCH 147/234] Replace nil objects by nil to prevent index issue
 with elasticsearch.

---
 ...00001_fixed_twitter_ticket_article_preferences3.rb} | 10 ++++++++--
 lib/tweet_base.rb                                      |  4 ++++
 2 files changed, 12 insertions(+), 2 deletions(-)
 rename db/migrate/{20170525000002_fixed_twitter_ticket_article_preferences2.rb => 20170725000001_fixed_twitter_ticket_article_preferences3.rb} (72%)

diff --git a/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences2.rb b/db/migrate/20170725000001_fixed_twitter_ticket_article_preferences3.rb
similarity index 72%
rename from db/migrate/20170525000002_fixed_twitter_ticket_article_preferences2.rb
rename to db/migrate/20170725000001_fixed_twitter_ticket_article_preferences3.rb
index 552f25966..23e21acdb 100644
--- a/db/migrate/20170525000002_fixed_twitter_ticket_article_preferences2.rb
+++ b/db/migrate/20170725000001_fixed_twitter_ticket_article_preferences3.rb
@@ -1,4 +1,4 @@
-class FixedTwitterTicketArticlePreferences2 < ActiveRecord::Migration
+class FixedTwitterTicketArticlePreferences3 < ActiveRecord::Migration
   def up
 
     # return if it's a new setup
@@ -6,12 +6,18 @@ class FixedTwitterTicketArticlePreferences2 < ActiveRecord::Migration
 
     # find article preferences with Twitter::NullObject and replace it with nill to prevent elasticsearch index issue
     article_type = Ticket::Article::Type.find_by(name: 'twitter status')
-    Ticket::Article.where(type_id: article_type.id).each { |article|
+    article_ids = Ticket::Article.where(type_id: article_type.id).pluck(:id)
+    article_ids.each { |article_id|
+      article = Ticket::Article.find(article_id)
       next if !article.preferences
       changed = false
       article.preferences.each { |_key, value|
         next if value.class != ActiveSupport::HashWithIndifferentAccess
         value.each { |sub_key, sub_level|
+          if sub_level.class == NilClass
+            value[sub_key] = nil
+            next
+          end
           if sub_level.class == Twitter::Place
             value[sub_key] = sub_level.attrs
             changed = true
diff --git a/lib/tweet_base.rb b/lib/tweet_base.rb
index 4d236f0be..8e67c0ac1 100644
--- a/lib/tweet_base.rb
+++ b/lib/tweet_base.rb
@@ -371,6 +371,10 @@ class TweetBase
     preferences.each { |_key, value|
       next if value.class != ActiveSupport::HashWithIndifferentAccess && value.class != Hash
       value.each { |sub_key, sub_level|
+        if sub_level.class == NilClass
+          value[sub_key] = nil
+          next
+        end
         if sub_level.class == Twitter::Place
           value[sub_key] = sub_level.attrs
           next

From 6004e48cbdd0d9f50eb0c2020b5dbd0ce5cfcdc9 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 25 Jul 2017 13:53:01 +0200
Subject: [PATCH 148/234] Small improvement for issue #1216 (moved same ticket
 check into model, show error message in ui).

---
 .../app/controllers/agent_ticket_merge.coffee       |  8 ++++++--
 app/controllers/tickets_controller.rb               |  9 ---------
 app/models/ticket.rb                                |  7 +++++--
 spec/models/ticket_spec.rb                          | 13 ++++++++++++-
 4 files changed, 23 insertions(+), 14 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/agent_ticket_merge.coffee b/app/assets/javascripts/app/controllers/agent_ticket_merge.coffee
index aad33ceb4..d71087198 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_merge.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_merge.coffee
@@ -98,9 +98,13 @@ class App.TicketMerge extends App.ControllerModal
             type:    'error'
             msg:     App.i18n.translateContent(data['message'])
             timeout: 6000
-
           @formEnable(e)
 
-      error: =>
+      error: (data) =>
+        details = data.responseJSON || {}
+        @notify
+          type:    'error'
+          msg:     App.i18n.translateContent(details.error_human || details.error || 'Unable to merge!')
+          timeout: 6000
         @formEnable(e)
     )
diff --git a/app/controllers/tickets_controller.rb b/app/controllers/tickets_controller.rb
index 69aa617ac..b6c7a6f07 100644
--- a/app/controllers/tickets_controller.rb
+++ b/app/controllers/tickets_controller.rb
@@ -332,15 +332,6 @@ class TicketsController < ApplicationController
     end
     access!(ticket_slave, 'full')
 
-    # check different ticket ids
-    if ticket_slave.id == ticket_master.id
-      render json: {
-        result: 'failed',
-        message: 'Can\'t merge ticket with it self!',
-      }
-      return
-    end
-
     # merge ticket
     ticket_slave.merge_to(
       ticket_id: ticket_master.id,
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index e7f1a1fca..5f4fee0bb 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -245,9 +245,12 @@ returns
   def merge_to(data)
 
     # prevent cross merging tickets
-    target_ticket = Ticket.find(data[:ticket_id])
+    target_ticket = Ticket.find_by(id: data[:ticket_id])
     raise 'no target ticket given' if !target_ticket
-    raise 'invalid state for target ticket' if target_ticket.state.name == 'merged'
+    raise Exceptions::UnprocessableEntity, 'ticket already merged, no merge into merged ticket possible' if target_ticket.state.state_type.name == 'merged'
+
+    # check different ticket ids
+    raise Exceptions::UnprocessableEntity, 'Can\'t merge ticket with it self!' if id == target_ticket.id
 
     # update articles
     Transaction.execute do
diff --git a/spec/models/ticket_spec.rb b/spec/models/ticket_spec.rb
index bd19972eb..7125e116d 100644
--- a/spec/models/ticket_spec.rb
+++ b/spec/models/ticket_spec.rb
@@ -47,7 +47,18 @@ RSpec.describe Ticket do
           ticket_id: source_ticket.id,
           user_id:   1,
         )
-      }.to raise_error('invalid state for target ticket')
+      }.to raise_error('ticket already merged, no merge into merged ticket possible')
+    end
+
+    it 'prevents merging ticket in it self' do
+      source_ticket = create(:ticket)
+
+      expect {
+        result = source_ticket.merge_to(
+          ticket_id: source_ticket.id,
+          user_id:   1,
+        )
+      }.to raise_error('Can\'t merge ticket with it self!')
     end
 
   end

From 2e2aa913757011386b4f72ef8e3b2a3bd66525fd Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 25 Jul 2017 16:00:43 +0200
Subject: [PATCH 149/234] Added cleanup of searchindex in test file.

---
 .../ticket/article/communicate_email/background_job.rb      | 4 ++++
 test/controllers/form_controller_test.rb                    | 6 ++++++
 test/controllers/search_controller_test.rb                  | 6 ++++++
 test/integration/elasticsearch_test.rb                      | 6 ++++++
 test/integration/report_test.rb                             | 6 ++++++
 5 files changed, 28 insertions(+)

diff --git a/app/models/observer/ticket/article/communicate_email/background_job.rb b/app/models/observer/ticket/article/communicate_email/background_job.rb
index 7a3b3ce88..e3fdfb053 100644
--- a/app/models/observer/ticket/article/communicate_email/background_job.rb
+++ b/app/models/observer/ticket/article/communicate_email/background_job.rb
@@ -155,6 +155,10 @@ class Observer::Ticket::Article::CommunicateEmail::BackgroundJob
         updated_by_id: 1,
         created_by_id: 1,
       )
+
+      ticket       = Ticket.find(local_record.ticket_id)
+      ticket.state = Ticket::State.find_by(default_follow_up: true)
+      ticket.save!
     end
 
     raise message
diff --git a/test/controllers/form_controller_test.rb b/test/controllers/form_controller_test.rb
index f3c8e3612..7637802d0 100644
--- a/test/controllers/form_controller_test.rb
+++ b/test/controllers/form_controller_test.rb
@@ -34,6 +34,12 @@ class FormControllerTest < ActionDispatch::IntegrationTest
     Rake::Task['searchindex:rebuild'].execute
   end
 
+  teardown do
+    if ENV['ES_URL'].present?
+      Rake::Task['searchindex:drop'].execute
+    end
+  end
+
   test '01 - get config call' do
     post '/api/v1/form_config', {}.to_json, @headers
     assert_response(401)
diff --git a/test/controllers/search_controller_test.rb b/test/controllers/search_controller_test.rb
index 2528238a2..dea48e6be 100644
--- a/test/controllers/search_controller_test.rb
+++ b/test/controllers/search_controller_test.rb
@@ -179,6 +179,12 @@ class SearchControllerTest < ActionDispatch::IntegrationTest
     end
   end
 
+  teardown do
+    if ENV['ES_URL'].present?
+      Rake::Task['searchindex:drop'].execute
+    end
+  end
+
   test 'settings index with nobody' do
     params = {
       query: 'test 1234',
diff --git a/test/integration/elasticsearch_test.rb b/test/integration/elasticsearch_test.rb
index 1df367b88..6f7646b7d 100644
--- a/test/integration/elasticsearch_test.rb
+++ b/test/integration/elasticsearch_test.rb
@@ -100,6 +100,12 @@ class ElasticsearchTest < ActiveSupport::TestCase
     )
   end
 
+  teardown do
+    if ENV['ES_URL'].present?
+      Rake::Task['searchindex:drop'].execute
+    end
+  end
+
   # check search attributes
   test 'a - objects' do
 
diff --git a/test/integration/report_test.rb b/test/integration/report_test.rb
index 5a67ae0ba..90b52a714 100644
--- a/test/integration/report_test.rb
+++ b/test/integration/report_test.rb
@@ -250,6 +250,12 @@ class ReportTest < ActiveSupport::TestCase
 
   end
 
+  teardown do
+    if ENV['ES_URL'].present?
+      Rake::Task['searchindex:drop'].execute
+    end
+  end
+
   test 'compare' do
 
     # first solution

From 7cb6c34940d2885d0252f4f40f9d74ab8a4c5f44 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 25 Jul 2017 16:10:43 +0200
Subject: [PATCH 150/234] Upgrade to rails 4.2.9.

---
 Gemfile      |  2 +-
 Gemfile.lock | 64 ++++++++++++++++++++++++++--------------------------
 2 files changed, 33 insertions(+), 33 deletions(-)

diff --git a/Gemfile b/Gemfile
index 9f5658fcf..b8c30bea9 100644
--- a/Gemfile
+++ b/Gemfile
@@ -2,7 +2,7 @@ source 'https://rubygems.org'
 
 ruby '2.3.1'
 
-gem 'rails', '4.2.8'
+gem 'rails', '4.2.9'
 gem 'rails-observers'
 gem 'activerecord-session_store'
 
diff --git a/Gemfile.lock b/Gemfile.lock
index c8671468b..943011e54 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -1,34 +1,34 @@
 GEM
   remote: https://rubygems.org/
   specs:
-    actionmailer (4.2.8)
-      actionpack (= 4.2.8)
-      actionview (= 4.2.8)
-      activejob (= 4.2.8)
+    actionmailer (4.2.9)
+      actionpack (= 4.2.9)
+      actionview (= 4.2.9)
+      activejob (= 4.2.9)
       mail (~> 2.5, >= 2.5.4)
       rails-dom-testing (~> 1.0, >= 1.0.5)
-    actionpack (4.2.8)
-      actionview (= 4.2.8)
-      activesupport (= 4.2.8)
+    actionpack (4.2.9)
+      actionview (= 4.2.9)
+      activesupport (= 4.2.9)
       rack (~> 1.6)
       rack-test (~> 0.6.2)
       rails-dom-testing (~> 1.0, >= 1.0.5)
       rails-html-sanitizer (~> 1.0, >= 1.0.2)
-    actionview (4.2.8)
-      activesupport (= 4.2.8)
+    actionview (4.2.9)
+      activesupport (= 4.2.9)
       builder (~> 3.1)
       erubis (~> 2.7.0)
       rails-dom-testing (~> 1.0, >= 1.0.5)
       rails-html-sanitizer (~> 1.0, >= 1.0.3)
-    activejob (4.2.8)
-      activesupport (= 4.2.8)
+    activejob (4.2.9)
+      activesupport (= 4.2.9)
       globalid (>= 0.3.0)
-    activemodel (4.2.8)
-      activesupport (= 4.2.8)
+    activemodel (4.2.9)
+      activesupport (= 4.2.9)
       builder (~> 3.1)
-    activerecord (4.2.8)
-      activemodel (= 4.2.8)
-      activesupport (= 4.2.8)
+    activerecord (4.2.9)
+      activemodel (= 4.2.9)
+      activesupport (= 4.2.9)
       arel (~> 6.0)
     activerecord-nulldb-adapter (0.3.6)
       activerecord (>= 2.0.0)
@@ -38,7 +38,7 @@ GEM
       multi_json (~> 1.11, >= 1.11.2)
       rack (>= 1.5.2, < 3)
       railties (>= 4.0, < 5.1)
-    activesupport (4.2.8)
+    activesupport (4.2.9)
       i18n (~> 0.7)
       minitest (~> 5.1)
       thread_safe (~> 0.3, >= 0.3.4)
@@ -166,7 +166,7 @@ GEM
       domain_name (~> 0.5)
     http-form_data (1.0.3)
     http_parser.rb (0.6.0)
-    i18n (0.8.4)
+    i18n (0.8.6)
     icalendar (2.4.1)
     inflection (1.0.0)
     json (1.8.6)
@@ -193,7 +193,7 @@ GEM
       mime-types-data (~> 3.2015)
     mime-types-data (3.2016.0521)
     mini_portile2 (2.2.0)
-    minitest (5.10.2)
+    minitest (5.10.3)
     multi_json (1.12.1)
     multi_xml (0.6.0)
     multipart-post (2.0.0)
@@ -266,16 +266,16 @@ GEM
       rack
     rack-test (0.6.3)
       rack (>= 1.0)
-    rails (4.2.8)
-      actionmailer (= 4.2.8)
-      actionpack (= 4.2.8)
-      actionview (= 4.2.8)
-      activejob (= 4.2.8)
-      activemodel (= 4.2.8)
-      activerecord (= 4.2.8)
-      activesupport (= 4.2.8)
+    rails (4.2.9)
+      actionmailer (= 4.2.9)
+      actionpack (= 4.2.9)
+      actionview (= 4.2.9)
+      activejob (= 4.2.9)
+      activemodel (= 4.2.9)
+      activerecord (= 4.2.9)
+      activesupport (= 4.2.9)
       bundler (>= 1.3.0, < 2.0)
-      railties (= 4.2.8)
+      railties (= 4.2.9)
       sprockets-rails
     rails-deprecated_sanitizer (1.0.3)
       activesupport (>= 4.2.0.alpha)
@@ -287,9 +287,9 @@ GEM
       loofah (~> 2.0)
     rails-observers (0.1.2)
       activemodel (~> 4.0)
-    railties (4.2.8)
-      actionpack (= 4.2.8)
-      activesupport (= 4.2.8)
+    railties (4.2.9)
+      actionpack (= 4.2.9)
+      activesupport (= 4.2.9)
       rake (>= 0.8.7)
       thor (>= 0.18.1, < 2.0)
     rainbow (2.1.0)
@@ -474,7 +474,7 @@ DEPENDENCIES
   pre-commit
   puma
   rack-livereload
-  rails (= 4.2.8)
+  rails (= 4.2.9)
   rails-observers
   rb-fsevent
   rspec-rails

From 78a8e90cbb60bd2cf68498ce73ca6642710862ff Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 26 Jul 2017 11:16:12 +0200
Subject: [PATCH 151/234] Improved error handling.

---
 ...20170516000001_trigger_recipient_update.rb | 20 +++++++++++--------
 1 file changed, 12 insertions(+), 8 deletions(-)

diff --git a/db/migrate/20170516000001_trigger_recipient_update.rb b/db/migrate/20170516000001_trigger_recipient_update.rb
index 2b359d0ae..a2ed60e87 100644
--- a/db/migrate/20170516000001_trigger_recipient_update.rb
+++ b/db/migrate/20170516000001_trigger_recipient_update.rb
@@ -5,14 +5,18 @@ class TriggerRecipientUpdate < ActiveRecord::Migration
     return if !Setting.find_by(name: 'system_init_done')
 
     ['auto reply (on new tickets)', 'auto reply (on follow up of tickets)'].each { |name|
-      trigger = Trigger.find_by(name: name)
-      next if !trigger
-      next if !trigger.perform
-      next if !trigger.perform['notification.email']
-      next if !trigger.perform['notification.email']['recipient']
-      next if trigger.perform['notification.email']['recipient'] != 'ticket_customer'
-      trigger.perform['notification.email']['recipient'] = 'article_last_sender'
-      trigger.save
+      begin
+        trigger = Trigger.find_by(name: name)
+        next if trigger.blank?
+        next if trigger.perform.blank?
+        next if trigger.perform['notification.email'].blank?
+        next if trigger.perform['notification.email']['recipient'].blank?
+        next if trigger.perform['notification.email']['recipient'] != 'ticket_customer'
+        trigger.perform['notification.email']['recipient'] = 'article_last_sender'
+        trigger.save!
+      rescue => e
+        Rails.logger.error "Unable to update Trigger.find(#{trigger.id}) '#{trigger.inspect}': #{e.message}"
+      end
     }
 
   end

From 4ba2744689f4da75b7ea6dafb7fa9de98371f9db Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 26 Jul 2017 20:46:31 +0200
Subject: [PATCH 152/234] Notify agent if mail delivery failed. Enhancement to
 issue #1198.

---
 app/models/channel.rb                         |  6 ------
 .../communicate_email/background_job.rb       | 15 +++++++++------
 .../ticket/online_notification_seen.rb        |  7 +++----
 .../background_job.rb                         |  2 +-
 app/models/observer/transaction.rb            |  4 ++++
 app/models/ticket.rb                          |  2 +-
 app/models/transaction/notification.rb        | 10 ++++++----
 lib/sessions.rb                               |  6 +++---
 test/integration/email_deliver_test.rb        | 19 ++++++++++++++++++-
 9 files changed, 45 insertions(+), 26 deletions(-)

diff --git a/app/models/channel.rb b/app/models/channel.rb
index 2decd642e..3a13312a6 100644
--- a/app/models/channel.rb
+++ b/app/models/channel.rb
@@ -223,12 +223,6 @@ send via account
 
   def deliver(mail_params, notification = false)
 
-    # ignore notifications in developer mode
-    if notification == true && Setting.get('developer_mode') == true
-      logger.info "Do not send notification #{mail_params.inspect} because of enabled developer_mode"
-      return
-    end
-
     adapter         = options[:adapter]
     adapter_options = options
     if options[:outbound] && options[:outbound][:adapter]
diff --git a/app/models/observer/ticket/article/communicate_email/background_job.rb b/app/models/observer/ticket/article/communicate_email/background_job.rb
index e3fdfb053..6e3c51454 100644
--- a/app/models/observer/ticket/article/communicate_email/background_job.rb
+++ b/app/models/observer/ticket/article/communicate_email/background_job.rb
@@ -124,7 +124,7 @@ class Observer::Ticket::Article::CommunicateEmail::BackgroundJob
     local_record.preferences['delivery_status'] = 'fail'
     local_record.preferences['delivery_status_message'] = message
     local_record.preferences['delivery_status_date'] = Time.zone.now
-    local_record.save
+    local_record.save!
     Rails.logger.error message
 
     if local_record.preferences['delivery_retry'] > 3
@@ -141,7 +141,10 @@ class Observer::Ticket::Article::CommunicateEmail::BackgroundJob
         recipient_list += local_record[key]
       }
 
-      Ticket::Article.create(
+      # reopen ticket and notify agent
+      Observer::Transaction.reset
+      UserInfo.current_user_id = 1
+      Ticket::Article.create!(
         ticket_id: local_record.ticket_id,
         content_type: 'text/plain',
         body: "Unable to send email to '#{recipient_list}': #{message}",
@@ -151,14 +154,14 @@ class Observer::Ticket::Article::CommunicateEmail::BackgroundJob
         preferences: {
           delivery_article_id_related: local_record.id,
           delivery_message: true,
+          notification: true,
         },
-        updated_by_id: 1,
-        created_by_id: 1,
       )
-
       ticket       = Ticket.find(local_record.ticket_id)
       ticket.state = Ticket::State.find_by(default_follow_up: true)
       ticket.save!
+      Observer::Transaction.commit
+      UserInfo.current_user_id = nil
     end
 
     raise message
@@ -170,7 +173,7 @@ class Observer::Ticket::Article::CommunicateEmail::BackgroundJob
 
   def reschedule_at(current_time, attempts)
     if Rails.env.production?
-      return current_time + attempts * 20.seconds
+      return current_time + attempts * 25.seconds
     end
     current_time + 5.seconds
   end
diff --git a/app/models/observer/ticket/online_notification_seen.rb b/app/models/observer/ticket/online_notification_seen.rb
index ec8883d02..dee1774ef 100644
--- a/app/models/observer/ticket/online_notification_seen.rb
+++ b/app/models/observer/ticket/online_notification_seen.rb
@@ -16,12 +16,11 @@ class Observer::Ticket::OnlineNotificationSeen < ActiveRecord::Observer
   def _check(record)
 
     # return if we run import mode
-    return if Setting.get('import_mode')
+    return false if Setting.get('import_mode')
 
     # set seen only if state has changes
-    return if !record.changes
-    return if record.changes.empty?
-    return if !record.changes['state_id']
+    return false if record.changes.blank?
+    return false if record.changes['state_id'].blank?
 
     # check if existing online notifications for this ticket should be set to seen
     return true if !record.online_notification_seen_state
diff --git a/app/models/observer/ticket/online_notification_seen/background_job.rb b/app/models/observer/ticket/online_notification_seen/background_job.rb
index 90e931ff4..237c3adf9 100644
--- a/app/models/observer/ticket/online_notification_seen/background_job.rb
+++ b/app/models/observer/ticket/online_notification_seen/background_job.rb
@@ -16,7 +16,7 @@ class Observer::Ticket::OnlineNotificationSeen::BackgroundJob
         next if seen == notification.seen
         notification.seen = true
         notification.updated_by_id = @user_id
-        notification.save
+        notification.save!
       }
     end
   end
diff --git a/app/models/observer/transaction.rb b/app/models/observer/transaction.rb
index e20e5965d..97651de8f 100644
--- a/app/models/observer/transaction.rb
+++ b/app/models/observer/transaction.rb
@@ -3,6 +3,10 @@
 class Observer::Transaction < ActiveRecord::Observer
   observe :ticket, 'ticket::_article', :user, :organization, :tag
 
+  def self.reset
+    EventBuffer.reset('transaction')
+  end
+
   def self.commit(params = {})
 
     # add attribute of interface handle (e. g. to send (no) notifications if a agent
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 5f4fee0bb..039ee689a 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -335,7 +335,7 @@ returns
     state      = Ticket::State.lookup(id: state_id)
     state_type = Ticket::StateType.lookup(id: state.state_type_id)
 
-    # always to set unseen for ticket owner
+    # always to set unseen for ticket owner and users which did not the update
     if state_type.name != 'merged'
       if user_id_check
         return false if user_id_check == owner_id && user_id_check != updated_by_id
diff --git a/app/models/transaction/notification.rb b/app/models/transaction/notification.rb
index ba0267b9c..dcc915315 100644
--- a/app/models/transaction/notification.rb
+++ b/app/models/transaction/notification.rb
@@ -38,8 +38,10 @@ class Transaction::Notification
       # ignore notifications
       sender = Ticket::Article::Sender.lookup(id: article.sender_id)
       if sender && sender.name == 'System'
-        return if @item[:changes].empty?
-        article = nil
+        return if @item[:changes].blank? && article.preferences[:notification] != true
+        if article.preferences[:notification] != true
+          article = nil
+        end
       end
     end
 
@@ -78,7 +80,7 @@ class Transaction::Notification
 
       # ignore if no changes has been done
       changes = human_changes(user, ticket)
-      next if @item[:type] == 'update' && !article && (!changes || changes.empty?)
+      next if @item[:type] == 'update' && !article && changes.blank?
 
       # check if today already notified
       if @item[:type] == 'reminder_reached' || @item[:type] == 'escalation' || @item[:type] == 'escalation_warning'
@@ -117,7 +119,7 @@ class Transaction::Notification
           OnlineNotification.remove_by_type('Ticket', ticket.id, 'escalation_warning', user)
 
         # on updates without state changes create unseen messages
-        elsif @item[:type] != 'create' && (!@item[:changes] || @item[:changes].empty? || !@item[:changes]['state_id'])
+        elsif @item[:type] != 'create' && (@item[:changes].blank? || @item[:changes]['state_id'].blank?)
           seen = false
         else
           seen = ticket.online_notification_seen_state(user.id)
diff --git a/lib/sessions.rb b/lib/sessions.rb
index 929213bff..c6e3d4435 100644
--- a/lib/sessions.rb
+++ b/lib/sessions.rb
@@ -5,7 +5,7 @@ module Sessions
 
   # get application root directory
   @root = Dir.pwd.to_s
-  if !@root || @root.empty? || @root == '/'
+  if @root.blank? || @root == '/'
     @root = Rails.root
   end
 
@@ -379,8 +379,8 @@ broadcase also not to sender
       next if !session
 
       if recipient != 'public'
-        next if !session[:user]
-        next if !session[:user]['id']
+        next if session[:user].blank?
+        next if session[:user]['id'].blank?
       end
 
       if sender_user_id
diff --git a/test/integration/email_deliver_test.rb b/test/integration/email_deliver_test.rb
index 440dc550b..7fa409897 100644
--- a/test/integration/email_deliver_test.rb
+++ b/test/integration/email_deliver_test.rb
@@ -202,9 +202,13 @@ class EmailDeliverTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
 
+    ticket1.state = Ticket::State.find_by(name: 'closed')
+    ticket1.save
+
     assert_raises(RuntimeError) {
       Scheduler.worker(true)
     }
+    ticket1.reload
 
     article2_lookup = Ticket::Article.find(article2.id)
     assert_equal(2, ticket1.articles.count)
@@ -214,6 +218,7 @@ class EmailDeliverTest < ActiveSupport::TestCase
     assert(article2_lookup.preferences['delivery_status_message'])
 
     Scheduler.worker(true)
+    ticket1.reload
 
     article2_lookup = Ticket::Article.find(article2.id)
     assert_equal(2, ticket1.articles.count)
@@ -221,11 +226,13 @@ class EmailDeliverTest < ActiveSupport::TestCase
     assert_equal('fail', article2_lookup.preferences['delivery_status'])
     assert(article2_lookup.preferences['delivery_status_date'])
     assert(article2_lookup.preferences['delivery_status_message'])
+    assert_equal('closed', ticket1.state.name)
 
     sleep 6
     assert_raises(RuntimeError) {
       Scheduler.worker(true)
     }
+    ticket1.reload
 
     article2_lookup = Ticket::Article.find(article2.id)
     assert_equal(2, ticket1.articles.count)
@@ -233,30 +240,39 @@ class EmailDeliverTest < ActiveSupport::TestCase
     assert_equal('fail', article2_lookup.preferences['delivery_status'])
     assert(article2_lookup.preferences['delivery_status_date'])
     assert(article2_lookup.preferences['delivery_status_message'])
+    assert_equal('closed', ticket1.state.name)
 
     Scheduler.worker(true)
+    ticket1.reload
+
     article2_lookup = Ticket::Article.find(article2.id)
     assert_equal(2, ticket1.articles.count)
     assert_equal(2, article2_lookup.preferences['delivery_retry'])
     assert_equal('fail', article2_lookup.preferences['delivery_status'])
     assert(article2_lookup.preferences['delivery_status_date'])
     assert(article2_lookup.preferences['delivery_status_message'])
+    assert_equal('closed', ticket1.state.name)
 
     sleep 11
     assert_raises(RuntimeError) {
       Scheduler.worker(true)
     }
+    ticket1.reload
+
     article2_lookup = Ticket::Article.find(article2.id)
     assert_equal(2, ticket1.articles.count)
     assert_equal(3, article2_lookup.preferences['delivery_retry'])
     assert_equal('fail', article2_lookup.preferences['delivery_status'])
     assert(article2_lookup.preferences['delivery_status_date'])
     assert(article2_lookup.preferences['delivery_status_message'])
+    assert_equal('closed', ticket1.state.name)
 
     sleep 16
     assert_raises(RuntimeError) {
       Scheduler.worker(true)
     }
+    ticket1.reload
+
     article2_lookup = Ticket::Article.find(article2.id)
     article_delivery_system = ticket1.articles.last
     assert_equal(3, ticket1.articles.count)
@@ -267,7 +283,8 @@ class EmailDeliverTest < ActiveSupport::TestCase
     assert_equal('System', article_delivery_system.sender.name)
     assert_equal(true, article_delivery_system.preferences['delivery_message'])
     assert_equal(article2.id, article_delivery_system.preferences['delivery_article_id_related'])
-
+    assert_equal(true, article_delivery_system.preferences['notification'])
+    assert_equal(Ticket::State.find_by(default_follow_up: true).name, ticket1.state.name)
   end
 
 end

From 1ae062f14476a7ca821f90689b901faa6fd88132 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 27 Jul 2017 12:05:54 +0200
Subject: [PATCH 153/234] Fixed issue #1292 - Don't use proxy on localhost
 addresses.

---
 .../controllers/_settings/area_proxy.coffee   |  7 +--
 .../app/views/settings/proxy.jst.eco          |  6 +++
 ...439.rb => 20170727000001_setting_proxy.rb} | 47 +++++++++++++++----
 db/seeds/settings.rb                          | 26 +++++++++-
 lib/user_agent.rb                             |  5 +-
 5 files changed, 78 insertions(+), 13 deletions(-)
 rename db/migrate/{20170115000001_add_proxy_settings_439.rb => 20170727000001_setting_proxy.rb} (62%)

diff --git a/app/assets/javascripts/app/controllers/_settings/area_proxy.coffee b/app/assets/javascripts/app/controllers/_settings/area_proxy.coffee
index 841e23ffc..8d093a776 100644
--- a/app/assets/javascripts/app/controllers/_settings/area_proxy.coffee
+++ b/app/assets/javascripts/app/controllers/_settings/area_proxy.coffee
@@ -2,7 +2,7 @@ class App.SettingsAreaProxy extends App.Controller
   events:
     'submit form': 'update'
     'click .js-submit': 'update'
-    'click .js-test': 'test2'
+    'click .js-test': 'testConnection'
 
   constructor: ->
     super
@@ -14,20 +14,21 @@ class App.SettingsAreaProxy extends App.Controller
       proxy: App.Setting.get('proxy')
       proxy_username: App.Setting.get('proxy_username')
       proxy_password: App.Setting.get('proxy_password')
+      proxy_no: App.Setting.get('proxy_no')
     )
 
   update: (e) =>
     e.preventDefault()
     @formDisable(e)
     params = @formParam(e)
-    console.log('params', params)
     App.Setting.set('proxy', params.proxy)
     App.Setting.set('proxy_username', params.proxy_username)
     App.Setting.set('proxy_password', params.proxy_password)
+    App.Setting.set('proxy_no', params.proxy_no)
     @formEnable(e)
     @render()
 
-  test2: (e) =>
+  testConnection: (e) =>
     e.preventDefault()
     params = @formParam(e)
     @ajax(
diff --git a/app/assets/javascripts/app/views/settings/proxy.jst.eco b/app/assets/javascripts/app/views/settings/proxy.jst.eco
index 2886185b5..b8af3fc27 100644
--- a/app/assets/javascripts/app/views/settings/proxy.jst.eco
+++ b/app/assets/javascripts/app/views/settings/proxy.jst.eco
@@ -18,6 +18,12 @@
       <input type="text" name="proxy_password" value="<%= @proxy_password %>" class="form-control">
     </div>
   </div>
+  <p class="help-text"><%- @T('No proxy for the following hosts.') %></p>
+  <div class="horizontal end">
+    <div class="form-item flex">
+      <input type="text" name="proxy_no" value="<%= @proxy_no %>" placeholder="localhost,127.0.0.1" class="form-control">
+    </div>
+  </div>
   <div class="horizontal justify-end form-controls">
     <button class="btn btn js-test"><%- @T('Test Connection') %></button>
     <button class="btn btn--primary js-submit hide"><%- @T('Submit') %></button>
diff --git a/db/migrate/20170115000001_add_proxy_settings_439.rb b/db/migrate/20170727000001_setting_proxy.rb
similarity index 62%
rename from db/migrate/20170115000001_add_proxy_settings_439.rb
rename to db/migrate/20170727000001_setting_proxy.rb
index a6c0467f4..2634c3beb 100644
--- a/db/migrate/20170115000001_add_proxy_settings_439.rb
+++ b/db/migrate/20170727000001_setting_proxy.rb
@@ -1,4 +1,4 @@
-class AddProxySettings439 < ActiveRecord::Migration
+class SettingProxy < ActiveRecord::Migration
   def up
 
     # return if it's a new setup
@@ -53,30 +53,61 @@ class AddProxySettings439 < ActiveRecord::Migration
       },
       frontend: false
     )
+    # fix typo
+    setting = Setting.find_by(name: 'proxy_password')
+    if setting
+      setting.options[:form][0][:name] = 'proxy_password'
+      setting.save!
+    else
+      Setting.create_if_not_exists(
+        title: 'Proxy Password',
+        name: 'proxy_password',
+        area: 'System::Network',
+        description: 'Password for proxy connection.',
+        options: {
+          form: [
+            {
+              display: '',
+              null: false,
+              name: 'proxy_password',
+              tag: 'input',
+            },
+          ],
+        },
+        state: '',
+        preferences: {
+          disabled: true,
+          online_service_disable: true,
+          prio: 3,
+          permission: ['admin.system'],
+        },
+        frontend: false
+      )
+    end
     Setting.create_if_not_exists(
-      title: 'Proxy Password',
-      name: 'proxy_password',
+      title: 'No Proxy',
+      name: 'proxy_no',
       area: 'System::Network',
-      description: 'Password for proxy connection.',
+      description: 'No proxy for the following hosts.',
       options: {
         form: [
           {
             display: '',
             null: false,
-            name: 'proxy_passowrd',
+            name: 'proxy_no',
             tag: 'input',
           },
         ],
       },
-      state: '',
+      state: 'localhost,127.0.0.0,::1',
       preferences: {
         disabled: true,
         online_service_disable: true,
-        prio: 3,
+        prio: 4,
         permission: ['admin.system'],
       },
       frontend: false
     )
-
   end
+
 end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 606dd2754..9181600fa 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -479,7 +479,7 @@ Setting.create_if_not_exists(
       {
         display: '',
         null: false,
-        name: 'proxy_passowrd',
+        name: 'proxy_password',
         tag: 'input',
       },
     ],
@@ -493,6 +493,30 @@ Setting.create_if_not_exists(
   },
   frontend: false
 )
+Setting.create_if_not_exists(
+  title: 'No Proxy',
+  name: 'proxy_no',
+  area: 'System::Network',
+  description: 'No proxy for the following hosts.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: false,
+        name: 'proxy_no',
+        tag: 'input',
+      },
+    ],
+  },
+  state: 'localhost,127.0.0.0,::1',
+  preferences: {
+    disabled: true,
+    online_service_disable: true,
+    prio: 4,
+    permission: ['admin.system'],
+  },
+  frontend: false
+)
 
 Setting.create_if_not_exists(
   title: 'Send client stats',
diff --git a/lib/user_agent.rb b/lib/user_agent.rb
index 1f835840a..620fb04c4 100644
--- a/lib/user_agent.rb
+++ b/lib/user_agent.rb
@@ -264,7 +264,10 @@ returns
   def self.get_http(uri, options)
 
     proxy = options['proxy'] || Setting.get('proxy')
-    if proxy.present?
+    proxy_no = options['proxy_no'] || Setting.get('proxy_no') || ''
+    proxy_no = proxy_no.split(',').map(&:strip) || []
+    proxy_no.push('localhost', '127.0.0.1', '::1')
+    if proxy.present? && !proxy_no.include?(uri.host.downcase)
       if proxy =~ /^(.+?):(.+?)$/
         proxy_host = $1
         proxy_port = $2

From 243f8586e7f522727771907343177220687259cc Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 27 Jul 2017 16:22:50 +0200
Subject: [PATCH 154/234] Compiled es translation of issue #1267 - Chat widget
 error "chat notice || Translation 'es' needed!".

---
 public/assets/chat/chat.coffee |   7 +-
 public/assets/chat/chat.js     | 143 ++++++++++++++++++---------------
 public/assets/chat/chat.min.js |   4 +-
 3 files changed, 81 insertions(+), 73 deletions(-)

diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee
index 2118ff1aa..baa43329b 100644
--- a/public/assets/chat/chat.coffee
+++ b/public/assets/chat/chat.coffee
@@ -184,7 +184,6 @@ do($ = window.jQuery, window) ->
         '<strong>Chat</strong> with us!': '<strong>Chatte</strong> mit uns!'
         'Scroll down to see new messages': 'Scrolle nach unten um neue Nachrichten zu sehen'
         'Online': 'Online'
-        'Online': 'Online'
         'Offline': 'Offline'
         'Connecting': 'Verbinden'
         'Connection re-established': 'Verbindung wiederhergestellt'
@@ -197,11 +196,10 @@ do($ = window.jQuery, window) ->
         'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> got closed.': 'Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.'
         'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.'
         'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!'
-      'es'
+      'es':
         '<strong>Chat</strong> with us!': '<strong>Chatee</strong> con nosotros!'
         'Scroll down to see new messages': 'Haga scroll hacia abajo para ver nuevos mensajes'
         'Online': 'En linea'
-        'Online': 'En linea'
         'Offline': 'Desconectado'
         'Connecting': 'Conectando'
         'Connection re-established': 'Conexión restablecida'
@@ -218,7 +216,6 @@ do($ = window.jQuery, window) ->
         '<strong>Chat</strong> with us!': '<strong>Chattez</strong> avec nous!'
         'Scroll down to see new messages': 'Faites défiler pour lire les nouveaux messages'
         'Online': 'En-ligne'
-        'Online': 'En-ligne'
         'Offline': 'Hors-ligne'
         'Connecting': 'Connexion en cours'
         'Connection re-established': 'Connexion rétablie'
@@ -235,7 +232,6 @@ do($ = window.jQuery, window) ->
         '<strong>Chat</strong> with us!': '发起<strong>即时对话</strong>!'
         'Scroll down to see new messages': '向下滚动以查看新消息'
         'Online': '在线'
-        'Online': '在线'
         'Offline': '离线'
         'Connecting': '连接中'
         'Connection re-established': '正在重新建立连接'
@@ -252,7 +248,6 @@ do($ = window.jQuery, window) ->
         '<strong>Chat</strong> with us!': '開始<strong>即時對话</strong>!'
         'Scroll down to see new messages': '向下滑動以查看新訊息'
         'Online': '線上'
-        'Online': '線上'
         'Offline': '离线'
         'Connecting': '連線中'
         'Connection re-established': '正在重新建立連線中'
diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index 7526115be..4c8834a00 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -1,64 +1,3 @@
-if (!window.zammadChatTemplates) {
-  window.zammadChatTemplates = {};
-}
-window.zammadChatTemplates["agent"] = function (__obj) {
-  if (!__obj) __obj = {};
-  var __out = [], __capture = function(callback) {
-    var out = __out, result;
-    __out = [];
-    callback.call(this);
-    result = __out.join('');
-    __out = out;
-    return __safe(result);
-  }, __sanitize = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else if (typeof value !== 'undefined' && value != null) {
-      return __escape(value);
-    } else {
-      return '';
-    }
-  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
-  __safe = __obj.safe = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else {
-      if (!(typeof value !== 'undefined' && value != null)) value = '';
-      var result = new String(value);
-      result.ecoSafe = true;
-      return result;
-    }
-  };
-  if (!__escape) {
-    __escape = __obj.escape = function(value) {
-      return ('' + value)
-        .replace(/&/g, '&amp;')
-        .replace(/</g, '&lt;')
-        .replace(/>/g, '&gt;')
-        .replace(/"/g, '&quot;');
-    };
-  }
-  (function() {
-    (function() {
-      if (this.agent.avatar) {
-        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
-        __out.push(__sanitize(this.agent.avatar));
-        __out.push('">\n');
-      }
-    
-      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
-    
-      __out.push(__sanitize(this.agent.name));
-    
-      __out.push('</span>\n</span>');
-    
-    }).call(this);
-    
-  }).call(__obj);
-  __obj.safe = __objSafe, __obj.escape = __escape;
-  return __out.join('');
-};
-
 var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; },
   slice = [].slice,
   extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; },
@@ -371,7 +310,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         '<strong>Chat</strong> with us!': '<strong>Chatte</strong> mit uns!',
         'Scroll down to see new messages': 'Scrolle nach unten um neue Nachrichten zu sehen',
         'Online': 'Online',
-        'Online': 'Online',
         'Offline': 'Offline',
         'Connecting': 'Verbinden',
         'Connection re-established': 'Verbindung wiederhergestellt',
@@ -385,11 +323,27 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.',
         'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!'
       },
+      'es': {
+        '<strong>Chat</strong> with us!': '<strong>Chatee</strong> con nosotros!',
+        'Scroll down to see new messages': 'Haga scroll hacia abajo para ver nuevos mensajes',
+        'Online': 'En linea',
+        'Offline': 'Desconectado',
+        'Connecting': 'Conectando',
+        'Connection re-established': 'Conexión restablecida',
+        'Today': 'Hoy',
+        'Send': 'Enviar',
+        'Compose your message...': 'Escriba su mensaje...',
+        'All colleagues are busy.': 'Todos los agentes están ocupados.',
+        'You are on waiting list position <strong>%s</strong>.': 'Usted está en la posición <strong>%s</strong> de la lista de espera.',
+        'Start new conversation': 'Iniciar nueva conversación',
+        'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> got closed.': 'Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.',
+        'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.',
+        'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!'
+      },
       'fr': {
         '<strong>Chat</strong> with us!': '<strong>Chattez</strong> avec nous!',
         'Scroll down to see new messages': 'Faites défiler pour lire les nouveaux messages',
         'Online': 'En-ligne',
-        'Online': 'En-ligne',
         'Offline': 'Hors-ligne',
         'Connecting': 'Connexion en cours',
         'Connection re-established': 'Connexion rétablie',
@@ -407,7 +361,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         '<strong>Chat</strong> with us!': '发起<strong>即时对话</strong>!',
         'Scroll down to see new messages': '向下滚动以查看新消息',
         'Online': '在线',
-        'Online': '在线',
         'Offline': '离线',
         'Connecting': '连接中',
         'Connection re-established': '正在重新建立连接',
@@ -425,7 +378,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
         '<strong>Chat</strong> with us!': '開始<strong>即時對话</strong>!',
         'Scroll down to see new messages': '向下滑動以查看新訊息',
         'Online': '線上',
-        'Online': '線上',
         'Offline': '离线',
         'Connecting': '連線中',
         'Connection re-established': '正在重新建立連線中',
@@ -1805,6 +1757,67 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
   return window.ZammadChat = ZammadChat;
 })(window.jQuery, window);
 
+if (!window.zammadChatTemplates) {
+  window.zammadChatTemplates = {};
+}
+window.zammadChatTemplates["agent"] = function (__obj) {
+  if (!__obj) __obj = {};
+  var __out = [], __capture = function(callback) {
+    var out = __out, result;
+    __out = [];
+    callback.call(this);
+    result = __out.join('');
+    __out = out;
+    return __safe(result);
+  }, __sanitize = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else if (typeof value !== 'undefined' && value != null) {
+      return __escape(value);
+    } else {
+      return '';
+    }
+  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
+  __safe = __obj.safe = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else {
+      if (!(typeof value !== 'undefined' && value != null)) value = '';
+      var result = new String(value);
+      result.ecoSafe = true;
+      return result;
+    }
+  };
+  if (!__escape) {
+    __escape = __obj.escape = function(value) {
+      return ('' + value)
+        .replace(/&/g, '&amp;')
+        .replace(/</g, '&lt;')
+        .replace(/>/g, '&gt;')
+        .replace(/"/g, '&quot;');
+    };
+  }
+  (function() {
+    (function() {
+      if (this.agent.avatar) {
+        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
+        __out.push(__sanitize(this.agent.avatar));
+        __out.push('">\n');
+      }
+    
+      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
+    
+      __out.push(__sanitize(this.agent.name));
+    
+      __out.push('</span>\n</span>');
+    
+    }).call(this);
+    
+  }).call(__obj);
+  __obj.safe = __objSafe, __obj.escape = __escape;
+  return __out.join('');
+};
+
 if (!window.zammadChatTemplates) {
   window.zammadChatTemplates = {};
 }
diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index 91f5131c5..d8f077ea2 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1,2 +1,2 @@
-window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e,n=[],s=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(n.push('\n<img class="zammad-chat-agent-avatar" src="'),n.push(s(this.agent.avatar)),n.push('">\n')),n.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),n.push(s(this.agent.name)),n.push("</span>\n</span>")}).call(this)}.call(t),t.safe=i,t.escape=o,n.join("")};var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function n(){this.constructor=t}for(var s in e)hasProp.call(e,s)&&(t[s]=e[s]);return n.prototype=e.prototype,t.prototype=new n,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var n,s,i,o,a,r,l,h,d;return d=document.getElementsByTagName("script"),r=d[d.length-1],l=r.src.match(".*://([^:/]*).*")[1],h=r.src.match("(.*)://[^:/]*.*")[1],n=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug?this.log("debug",t):void 0},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,n){var s,i,o,a;if(n.unshift("||"),n.unshift(e),n.unshift(this.options.logPrefix),console.log.apply(console,n),this.options.debug){for(a="",i=0,o=n.length;o>i;i++)s=n[i],a+=" ",a+="object"==typeof s?JSON.stringify(s):s&&s.toString?s.toString():s;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var n;return n=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+n/1e3+" sec.)"),0>n?void 0:(t.stop(),t.options.callback())}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){return this.intervallId?(this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)):void 0},e}(n),s=function(t){function n(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),n.__super__.constructor.call(this,t)}return extend(n,t),n.prototype.logPrefix="io",n.prototype.set=function(t){var e,n,s;n=[];for(e in t)s=t[e],n.push(this.options[e]=s);return n},n.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var n,s,i,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),n=0,s=o.length;s>n;n++)i=o[n],"pong"===i.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},n.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},n.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},n.prototype.send=function(t,e){var n;return null==e&&(e={}),this.log.debug("send",t,e),n=JSON.stringify({event:t,data:e}),this.ws.send(n)},n.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},n}(n),a=function(n){function i(n){return this.removeAttributes=bind(this.removeAttributes,this),this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,n),i.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new s(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(i,n),i.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},i.prototype.T=function(){var t,e,n,s,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(n=0,s=e.length;s>n;n++)t=e[n],i=i.replace(/%s/,t);return i},i.prototype.view=function(t){return function(n){return function(s){return s||(s={}),s.T=n.T,s.background=n.options.background,s.flat=n.options.flat,s.fontSize=n.options.fontSize,e.zammadChatTemplates[t](s)}}(this)},i.prototype.getScrollRoot=function(){var t,e,n;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,n=e.scrollTop,e.scrollTop=n+1,t=e.scrollTop,e.scrollTop=n,t>n?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var n;if(n=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(n=!0):n=!0,n&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(n){return function(s){var i,o,a,r,l,h,d,c,u,p,m,g,f;if(s.stopPropagation(),s.preventDefault(),s.clipboardData)i=s.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!s.originalEvent.clipboardData)throw"No clipboardData support";i=s.originalEvent.clipboardData}if(d=!1,i&&i.items&&i.items[0]&&(c=i.items[0],"file"!==c.kind||"image/png"!==c.type&&"image/jpeg"!==c.type||(h=c.getAsFile(),p=new FileReader,p.onload=function(t){var e,s,i;return i=t.target.result,e=document.createElement("img"),e.src=i,s=function(t,s,o,a){return n.isRetina()&&(s/=2,o/=2),i=t,e='<img style="width: 100%; max-width: '+s+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},n.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",s)},p.readAsDataURL(h),d=!0)),!d){f=void 0,o=void 0;try{f=i.getData("text/html"),o="html",f&&0!==f.length||(o="text",f=i.getData("text/plain")),f&&0!==f.length||(o="text2",f=i.getData("text"))}catch(a){s=a,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",f=i.getData("text")}return("text"===o||"text2"===o||"text3"===o)&&(f="<div>"+f.replace(/\n/g,"</div><div>")+"</div>",f=f.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,f),"html"===o&&(r=t("<div>"+f+"</div>"),u=!1,l=f,m=new RegExp("<(/w|w):[A-Za-z]"),l.match(m)&&(u=!0,l=l.replace(m,"")),m=new RegExp("<(/o|o):[A-Za-z]"),l.match(m)&&(u=!0,l=l.replace(m,"")),u&&(r=n.wordFilter(r)),r=t(r),r.contents().each(function(){return 8===this.nodeType?t(this).remove():void 0}),r.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),g="div",r.find("textarea").each(function(){var e,n;return n=this.outerHTML,m=new RegExp("<"+this.tagName,"i"),e=n.replace(m,"<"+g),m=new RegExp("</"+this.tagName,"i"),e=e.replace(m,"</"+g),t(this).replaceWith(e)}),r.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),n.removeAttributes(r),f=r.html()),"text3"===o?n.pasteHtmlAtCaret(f):document.execCommand("insertHTML",!1,f),!0}}}(this)),this.input.on("drop",function(n){return function(s){var i,o,a,r,l;if(s.stopPropagation(),s.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!s.originalEvent.dataTransfer)throw"No clipboardData support";i=s.originalEvent.dataTransfer}return r=s.clientX,l=s.clientY,o=i.files[0],o.type.match("image.*")?(a=new FileReader,a.onload=function(e){var s,i,o;return o=e.target.result,s=document.createElement("img"),s.src=o,i=function(e,i,a,h){var d,c;return n.isRetina()&&(i/=2,a/=2),o=e,s=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),s=s.get(0),document.caretPositionFromPoint?(d=document.caretPositionFromPoint(r,l),c=document.createRange(),c.setStart(d.offsetNode,d.offset),c.collapse(),c.insertNode(s)):document.caretRangeFromPoint?(c=document.caretRangeFromPoint(r,l),c.insertNode(s)):console.log("could not find carat")},n.resizeImage(s.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)):void 0}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,n,s;for(e=0,n=t.length;n>e;e++)switch(s=t[e],this.log.debug("ws:onmessage",s),s.event){case"chat_error":this.log.notice(s.data),s.data&&"chat_disabled"===s.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(s.data.self_written)return;this.receiveMessage(s.data);break;case"chat_session_typing":if(s.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(s.data);break;case"chat_session_queue":this.onQueueScreen(s.data);break;case"chat_session_closed":this.onSessionClosed(s.data);break;case"chat_session_left":this.onSessionClosed(s.data);break;case"chat_status_customer":switch(s.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+s.data.queue);break;case"reconnect":this.onReopenSession(s.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,n,s,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,n=i.length;n>e;e++)s=i[e],this.renderMessage({message:s.content,id:s.id,from:s.created_by_id?"agent":"customer"});o&&this.input.html(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},i.prototype.onFocus=function(){var n;return t(e).scrollTop(10),n=t(e).scrollTop()>0,t(e).scrollTop(0),n?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.html())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" 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this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){return"offline"!==this.state?(this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")):void 0},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0))?this.scrollToBottom():void 0},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},i.prototype.maybeAddTimestamp=function(){var t,e,n;return n=Date.now(),!this.lastTimestamp||n-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=n):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=n,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},i.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},i.prototype.addStatus=function(t){return this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},i.prototype.detectScrolledtoBottom=function(){var t;return t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom?this.el.find(".zammad-scroll-hint").addClass("is-hidden"):void 0},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var n;return n=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):n?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by 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this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},i.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return 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n=this.options.cssUrl,n||(n=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),n+="/assets/chat/chat.css"),this.log.debug("load css from '"+n+"'"),e="@import url('"+n+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t);
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o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},i.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},i.prototype.enableScrollOnRoot=function(){return this.scrollRoot.scrollTop(this.rootScrollOffset),this.scrollRoot.css({overflow:"",position:""})},i.prototype.isVisible=function(n,s,i,o){var a,r,l,h,d,c,u,p,m,g,f,v,y,b,w,T,C,z,S,k,I,A,_,x,E,O;if(!(n.length<1))if(r=t(e),a=n.length>1?n.eq(0):n,z=a.get(0),O=r.width(),E=r.height(),o=o?o:"both",p=i===!0?z.offsetWidth*z.offsetHeight:!0,"function"==typeof z.getBoundingClientRect){if(C=z.getBoundingClientRect(),S=C.top>=0&&C.top<E,u=C.bottom>0&&C.bottom<=E,b=C.left>=0&&C.left<O,T=C.right>0&&C.right<=O,k=s?S||u:S&&u,y=s?b||T:b&&T,"both"===o)return p&&k&&y;if("vertical"===o)return p&&k;if("horizontal"===o)return p&&y}else{if(x=r.scrollTop(),I=x+E,A=r.scrollLeft(),_=A+O,w=a.offset(),c=w.top,l=c+a.height(),h=w.left,d=h+a.width(),v=s===!0?l:c,m=s===!0?c:l,g=s===!0?d:h,f=s===!0?h:d,"both"===o)return!!p&&I>=m&&v>=x&&_>=f&&g>=A;if("vertical"===o)return!!p&&I>=m&&v>=x;if("horizontal"===o)return!!p&&_>=f&&g>=A}},i.prototype.isRetina=function(){var t;return e.matchMedia?(t=e.matchMedia("only screen and (min--moz-device-pixel-ratio: 1.3), only screen and (-o-min-device-pixel-ratio: 2.6/2), only screen and (-webkit-min-device-pixel-ratio: 1.3), only screen  and (min-device-pixel-ratio: 1.3), only screen and (min-resolution: 1.3dppx)"),t&&t.matches||e.devicePixelRatio>1):!1},i.prototype.resizeImage=function(t,e,n,s,i,o,a,r){var l;return null==e&&(e="auto"),null==n&&(n="auto"),null==s&&(s=1),null==r&&(r=!0),l=new Image,l.onload=function(){var t,r,h,d,c,u,p;return c=l.width,d=l.height,console.log("ImageService","current size",c,d),"auto"===n&&"auto"===e&&(e=c,n=d),"auto"===n&&(h=c/e,n=d/h),"auto"===e&&(h=c/n,e=d/h),p=!1,c>e||d>n?(p=!0,e*=s,n*=s):(e=c,n=d),t=document.createElement("canvas"),t.width=e,t.height=n,r=t.getContext("2d"),r.drawImage(l,0,0,e,n),"auto"===o&&(o=200>e&&200>n?1:400>e&&400>n?.9:600>e&&600>n?.8:900>e&&900>n?.7:.6),u=t.toDataURL(i,o),p?(console.log("ImageService","resize",e/s,n/s,o,.75*u.length/1024/1024,"in mb"),void a(u,e/s,n/s,!0)):(console.log("ImageService","no resize",e,n,o,.75*u.length/1024/1024,"in mb"),a(u,e,n,!1))},l.src=t},i.prototype.pasteHtmlAtCaret=function(t){var n,s,i,o,a,r;if(r=void 0,a=void 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\ No newline at end of file
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0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection 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Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},es:{"<strong>Chat</strong> with us!":"<strong>Chatee</strong> con nosotros!","Scroll down to see new messages":"Haga scroll hacia abajo para ver nuevos mensajes",Online:"En linea",Offline:"Desconectado",Connecting:"Conectando","Connection re-established":"Conexión restablecida",Today:"Hoy",Send:"Enviar","Compose your message...":"Escriba su mensaje...","All colleagues are busy.":"Todos los agentes están ocupados.","You are on waiting list position <strong>%s</strong>.":"Usted está en la posición <strong>%s</strong> de la lista de espera.","Start new conversation":"Iniciar nueva conversación","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.","Since you didn't respond in the last %s minutes your conversation got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(s=0,n=e.length;n>s;s++)t=e[s],i=i.replace(/%s/,t);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var s;if(s=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(s=!0):s=!0,s&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(s){return function(n){var i,o,a,r,l,h,d,c,u,p,m,g,f;if(n.stopPropagation(),n.preventDefault(),n.clipboardData)i=n.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!n.originalEvent.clipboardData)throw"No clipboardData support";i=n.originalEvent.clipboardData}if(d=!1,i&&i.items&&i.items[0]&&(c=i.items[0],"file"!==c.kind||"image/png"!==c.type&&"image/jpeg"!==c.type||(h=c.getAsFile(),p=new FileReader,p.onload=function(t){var e,n,i;return i=t.target.result,e=document.createElement("img"),e.src=i,n=function(t,n,o,a){return s.isRetina()&&(n/=2,o/=2),i=t,e='<img style="width: 100%; max-width: '+n+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},s.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",n)},p.readAsDataURL(h),d=!0)),!d){f=void 0,o=void 0;try{f=i.getData("text/html"),o="html",f&&0!==f.length||(o="text",f=i.getData("text/plain")),f&&0!==f.length||(o="text2",f=i.getData("text"))}catch(a){n=a,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",f=i.getData("text")}return("text"===o||"text2"===o||"text3"===o)&&(f="<div>"+f.replace(/\n/g,"</div><div>")+"</div>",f=f.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,f),"html"===o&&(r=t("<div>"+f+"</div>"),u=!1,l=f,m=new RegExp("<(/w|w):[A-Za-z]"),l.match(m)&&(u=!0,l=l.replace(m,"")),m=new RegExp("<(/o|o):[A-Za-z]"),l.match(m)&&(u=!0,l=l.replace(m,"")),u&&(r=s.wordFilter(r)),r=t(r),r.contents().each(function(){return 8===this.nodeType?t(this).remove():void 0}),r.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),g="div",r.find("textarea").each(function(){var e,s;return s=this.outerHTML,m=new RegExp("<"+this.tagName,"i"),e=s.replace(m,"<"+g),m=new RegExp("</"+this.tagName,"i"),e=e.replace(m,"</"+g),t(this).replaceWith(e)}),r.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),s.removeAttributes(r),f=r.html()),"text3"===o?s.pasteHtmlAtCaret(f):document.execCommand("insertHTML",!1,f),!0}}}(this)),this.input.on("drop",function(s){return function(n){var i,o,a,r,l;if(n.stopPropagation(),n.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!n.originalEvent.dataTransfer)throw"No clipboardData support";i=n.originalEvent.dataTransfer}return r=n.clientX,l=n.clientY,o=i.files[0],o.type.match("image.*")?(a=new FileReader,a.onload=function(e){var n,i,o;return o=e.target.result,n=document.createElement("img"),n.src=o,i=function(e,i,a,h){var d,c;return s.isRetina()&&(i/=2,a/=2),o=e,n=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),n=n.get(0),document.caretPositionFromPoint?(d=document.caretPositionFromPoint(r,l),c=document.createRange(),c.setStart(d.offsetNode,d.offset),c.collapse(),c.insertNode(n)):document.caretRangeFromPoint?(c=document.caretRangeFromPoint(r,l),c.insertNode(n)):console.log("could not find carat")},s.resizeImage(n.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)):void 0}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},i.prototype.onFocus=function(){var s;return t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.html())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},i.prototype.open=function(){var t;return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href})))},i.prototype.onOpenAnimationEnd=function(){return this.idleTimeout.stop(),this.isFullscreen?this.disableScrollOnRoot():void 0},i.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){return"offline"!==this.state?(this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")):void 0},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0))?this.scrollToBottom():void 0},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},i.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},i.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},i.prototype.addStatus=function(t){return this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},i.prototype.detectScrolledtoBottom=function(){var t;return t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom?this.el.find(".zammad-scroll-hint").addClass("is-hidden"):void 0},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},i.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},i.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},i.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},i.prototype.setAgentOnlineState=function(t){var e;return this.state=t,this.el?(e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))):void 0},i.prototype.detectHost=function(){var t;return t="ws://","https"===h&&(t="wss://"),this.options.host=""+t+l+"/ws"},i.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return s=this.options.cssUrl,
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\ No newline at end of file

From b937d05b0689b9a5fe2a7e3452e5e34ec5316eda Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 27 Jul 2017 19:35:08 +0200
Subject: [PATCH 155/234] Updated chat widget dependencies.

---
 public/assets/chat/chat.min.js  |  3 +--
 public/assets/chat/chat.scss    |  6 +++---
 public/assets/chat/gulpfile.js  |  4 ++--
 public/assets/chat/package.json | 20 ++++++++++----------
 4 files changed, 16 insertions(+), 17 deletions(-)

diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index d8f077ea2..890f1d059 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1,2 +1 @@
-var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return s.prototype=e.prototype,t.prototype=new s,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var s,n,i,o,a,r,l,h,d;return d=document.getElementsByTagName("script"),r=d[d.length-1],l=r.src.match(".*://([^:/]*).*")[1],h=r.src.match("(.*)://[^:/]*.*")[1],s=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug?this.log("debug",t):void 0},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",i=0,o=s.length;o>i;i++)n=s[i],a+=" ",a+="object"==typeof n?JSON.stringify(n):n&&n.toString?n.toString():n;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;return s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),0>s?void 0:(t.stop(),t.options.callback())}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){return this.intervallId?(this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)):void 0},e}(s),n=function(t){function s(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),s.__super__.constructor.call(this,t)}return extend(s,t),s.prototype.logPrefix="io",s.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},s.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=o.length;n>s;s++)i=o[s],"pong"===i.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},s.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},s.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},s.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},s}(s),a=function(s){function i(s){return this.removeAttributes=bind(this.removeAttributes,this),this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),i.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(i,s),i.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},es:{"<strong>Chat</strong> with us!":"<strong>Chatee</strong> con nosotros!","Scroll down to see new messages":"Haga scroll hacia abajo para ver nuevos mensajes",Online:"En linea",Offline:"Desconectado",Connecting:"Conectando","Connection re-established":"Conexión restablecida",Today:"Hoy",Send:"Enviar","Compose your message...":"Escriba su mensaje...","All colleagues are busy.":"Todos los agentes están ocupados.","You are on waiting list position <strong>%s</strong>.":"Usted está en la posición <strong>%s</strong> de la lista de espera.","Start new conversation":"Iniciar nueva conversación","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.","Since you didn't respond in the last %s minutes your conversation got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(s=0,n=e.length;n>s;s++)t=e[s],i=i.replace(/%s/,t);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var s;if(s=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(s=!0):s=!0,s&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(s){return function(n){var i,o,a,r,l,h,d,c,u,p,m,g,f;if(n.stopPropagation(),n.preventDefault(),n.clipboardData)i=n.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!n.originalEvent.clipboardData)throw"No clipboardData support";i=n.originalEvent.clipboardData}if(d=!1,i&&i.items&&i.items[0]&&(c=i.items[0],"file"!==c.kind||"image/png"!==c.type&&"image/jpeg"!==c.type||(h=c.getAsFile(),p=new FileReader,p.onload=function(t){var e,n,i;return i=t.target.result,e=document.createElement("img"),e.src=i,n=function(t,n,o,a){return s.isRetina()&&(n/=2,o/=2),i=t,e='<img style="width: 100%; max-width: '+n+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},s.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",n)},p.readAsDataURL(h),d=!0)),!d){f=void 0,o=void 0;try{f=i.getData("text/html"),o="html",f&&0!==f.length||(o="text",f=i.getData("text/plain")),f&&0!==f.length||(o="text2",f=i.getData("text"))}catch(a){n=a,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",f=i.getData("text")}return("text"===o||"text2"===o||"text3"===o)&&(f="<div>"+f.replace(/\n/g,"</div><div>")+"</div>",f=f.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,f),"html"===o&&(r=t("<div>"+f+"</div>"),u=!1,l=f,m=new RegExp("<(/w|w):[A-Za-z]"),l.match(m)&&(u=!0,l=l.replace(m,"")),m=new RegExp("<(/o|o):[A-Za-z]"),l.match(m)&&(u=!0,l=l.replace(m,"")),u&&(r=s.wordFilter(r)),r=t(r),r.contents().each(function(){return 8===this.nodeType?t(this).remove():void 0}),r.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),g="div",r.find("textarea").each(function(){var e,s;return s=this.outerHTML,m=new RegExp("<"+this.tagName,"i"),e=s.replace(m,"<"+g),m=new RegExp("</"+this.tagName,"i"),e=e.replace(m,"</"+g),t(this).replaceWith(e)}),r.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),s.removeAttributes(r),f=r.html()),"text3"===o?s.pasteHtmlAtCaret(f):document.execCommand("insertHTML",!1,f),!0}}}(this)),this.input.on("drop",function(s){return function(n){var i,o,a,r,l;if(n.stopPropagation(),n.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!n.originalEvent.dataTransfer)throw"No clipboardData support";i=n.originalEvent.dataTransfer}return r=n.clientX,l=n.clientY,o=i.files[0],o.type.match("image.*")?(a=new FileReader,a.onload=function(e){var n,i,o;return o=e.target.result,n=document.createElement("img"),n.src=o,i=function(e,i,a,h){var d,c;return s.isRetina()&&(i/=2,a/=2),o=e,n=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),n=n.get(0),document.caretPositionFromPoint?(d=document.caretPositionFromPoint(r,l),c=document.createRange(),c.setStart(d.offsetNode,d.offset),c.collapse(),c.insertNode(n)):document.caretRangeFromPoint?(c=document.caretRangeFromPoint(r,l),c.insertNode(n)):console.log("could not find carat")},s.resizeImage(n.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)):void 0}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},i.prototype.onFocus=function(){var s;return t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s?this.log.notice("virtual keyboard shown"):void 0},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;return(t=this.input.html())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" 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this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){return"offline"!==this.state?(this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")):void 0},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0))?this.scrollToBottom():void 0},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},i.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},i.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},i.prototype.addStatus=function(t){return this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},i.prototype.detectScrolledtoBottom=function(){var t;return t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom?this.el.find(".zammad-scroll-hint").addClass("is-hidden"):void 0},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},i.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},i.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},i.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},i.prototype.setAgentOnlineState=function(t){var e;return this.state=t,this.el?(e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))):void 0},i.prototype.detectHost=function(){var t;return t="ws://","https"===h&&(t="wss://"),this.options.host=""+t+l+"/ws"},i.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return s=this.options.cssUrl,
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o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},i.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},i.prototype.enableScrollOnRoot=function(){return this.scrollRoot.scrollTop(this.rootScrollOffset),this.scrollRoot.css({overflow:"",position:""})},i.prototype.isVisible=function(s,n,i,o){var a,r,l,h,d,c,u,p,m,g,f,v,y,b,w,T,C,z,S,k,I,A,x,_,E,O;if(!(s.length<1))if(r=t(e),a=s.length>1?s.eq(0):s,z=a.get(0),O=r.width(),E=r.height(),o=o?o:"both",p=i===!0?z.offsetWidth*z.offsetHeight:!0,"function"==typeof z.getBoundingClientRect){if(C=z.getBoundingClientRect(),S=C.top>=0&&C.top<E,u=C.bottom>0&&C.bottom<=E,b=C.left>=0&&C.left<O,T=C.right>0&&C.right<=O,k=n?S||u:S&&u,y=n?b||T:b&&T,"both"===o)return p&&k&&y;if("vertical"===o)return p&&k;if("horizontal"===o)return p&&y}else{if(_=r.scrollTop(),I=_+E,A=r.scrollLeft(),x=A+O,w=a.offset(),c=w.top,l=c+a.height(),h=w.left,d=h+a.width(),v=n===!0?l:c,m=n===!0?c:l,g=n===!0?d:h,f=n===!0?h:d,"both"===o)return!!p&&I>=m&&v>=_&&x>=f&&g>=A;if("vertical"===o)return!!p&&I>=m&&v>=_;if("horizontal"===o)return!!p&&x>=f&&g>=A}},i.prototype.isRetina=function(){var t;return e.matchMedia?(t=e.matchMedia("only screen and 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resize",e,s,o,.75*u.length/1024/1024,"in mb"),a(u,e,s,!1))},l.src=t},i.prototype.pasteHtmlAtCaret=function(t){var s,n,i,o,a,r;if(r=void 0,a=void 0,e.getSelection){if(r=e.getSelection(),r.getRangeAt&&r.rangeCount){for(a=r.getRangeAt(0),a.deleteContents(),s=document.createElement("div"),s.innerHTML=t,n=document.createDocumentFragment(o,i);o=s.firstChild;)i=n.appendChild(o);if(a.insertNode(n),i)return a=a.cloneRange(),a.setStartAfter(i),a.collapse(!0),r.removeAllRanges(),r.addRange(a)}}else if(document.selection&&"Control"!==document.selection.type)return document.selection.createRange().pasteHTML(t)},i.prototype.wordFilter=function(e){var s,n,i;return s=e.html(),s=s.replace(/<!--[\s\S]+?-->/gi,""),s=s.replace(/<(!|script[^>]*>.*?<\/script(?=[>\s])|\/?(\?xml(:\w+)?|img|meta|link|style|\w:\w+)(?=[\s\/>]))[^>]*>/gi,""),s=s.replace(/<(\/?)s>/gi,"<$1strike>"),s=s.replace(/&nbsp;/gi," "),e.html(s),t("p",e).each(function(){var e,s;return s=t(this).attr("style"),e=/mso-list:\w+ 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s.removeAttr("style").removeAttr("class").removeAttr("lang").removeAttr("type").removeAttr("align").removeAttr("id").removeAttr("wrap").removeAttr("title")}},i.prototype.removeAttributes=function(t,e){return null==e&&(e=!0),e&&t.each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t.find("*").each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t},i}(s),e.ZammadChat=a}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(s.push('\n<img 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Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},es:{"<strong>Chat</strong> with us!":"<strong>Chatee</strong> con nosotros!","Scroll down to see new messages":"Haga scroll hacia abajo para ver nuevos mensajes",Online:"En linea",Offline:"Desconectado",Connecting:"Conectando","Connection re-established":"Conexión restablecida",Today:"Hoy",Send:"Enviar","Compose your message...":"Escriba su mensaje...","All colleagues are busy.":"Todos los agentes están ocupados.","You are on waiting list position <strong>%s</strong>.":"Usted está en la posición <strong>%s</strong> de la lista de espera.","Start new conversation":"Iniciar nueva conversación","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.","Since you didn't respond in the last %s minutes your conversation got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},a.prototype.sessionId=void 0,a.prototype.scrolledToBottom=!0,a.prototype.scrollSnapTolerance=10,a.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},a.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?((o=this.translations[this.options.lang])[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(s=0,n=e.length;s<n;s++)t=e[s],i=i.replace(/%s/,t);return i},a.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},a.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},a.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},a.prototype.renderBase=function(){if(this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var s;if(s=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(s=!0):s=!0,s&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(s){return function(n){var i,o,a,r,l,h,c,d,u,p,m,g;if(n.stopPropagation(),n.preventDefault(),n.clipboardData)i=n.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!n.originalEvent.clipboardData)throw"No clipboardData support";i=n.originalEvent.clipboardData}if(h=!1,i&&i.items&&i.items[0]&&("file"!==(c=i.items[0]).kind||"image/png"!==c.type&&"image/jpeg"!==c.type||(l=c.getAsFile(),(u=new FileReader).onload=function(t){var e,n,i;return i=t.target.result,e=document.createElement("img"),e.src=i,n=function(t,n,o,a){return s.isRetina()&&(n/=2,2),i=t,e='<img style="width: 100%; max-width: '+n+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},s.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",n)},u.readAsDataURL(l),h=!0)),!h){g=void 0,o=void 0;try{g=i.getData("text/html"),o="html",g&&0!==g.length||(o="text",g=i.getData("text/plain")),g&&0!==g.length||(o="text2",g=i.getData("text"))}catch(t){n=t,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",g=i.getData("text")}return"text"!==o&&"text2"!==o&&"text3"!==o||(g="<div>"+g.replace(/\n/g,"</div><div>")+"</div>",g=g.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,g),"html"===o&&(a=t("<div>"+g+"</div>"),d=!1,r=g,p=new RegExp("<(/w|w):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),p=new RegExp("<(/o|o):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),d&&(a=s.wordFilter(a)),(a=t(a)).contents().each(function(){if(8===this.nodeType)return t(this).remove()}),a.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),m="div",a.find("textarea").each(function(){var e,s;return s=this.outerHTML,p=new RegExp("<"+this.tagName,"i"),e=s.replace(p,"<"+m),p=new RegExp("</"+this.tagName,"i"),e=e.replace(p,"</"+m),t(this).replaceWith(e)}),a.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),s.removeAttributes(a),g=a.html()),"text3"===o?s.pasteHtmlAtCaret(g):document.execCommand("insertHTML",!1,g),!0}}}(this)),this.input.on("drop",function(s){return function(n){var i,o,a,r,l;if(n.stopPropagation(),n.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!n.originalEvent.dataTransfer)throw"No clipboardData support";i=n.originalEvent.dataTransfer}if(r=n.clientX,l=n.clientY,(o=i.files[0]).type.match("image.*"))return a=new FileReader,a.onload=function(e){var n,i,o;return o=e.target.result,n=document.createElement("img"),n.src=o,i=function(e,i,a,h){var c,d;return s.isRetina()&&(i/=2,2),o=e,n=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),n=n.get(0),document.caretPositionFromPoint?(c=document.caretPositionFromPoint(r,l),(d=document.createRange()).setStart(c.offsetNode,c.offset),d.collapse(),d.insertNode(n)):document.caretRangeFromPoint?(d=document.caretRangeFromPoint(r,l)).insertNode(n):console.log("could not find carat")},s.resizeImage(n.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){if(!t.isOpen)return t.idleTimeout.start();t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})}}(this)),this.isFullscreen)return this.input.on({focus:this.onFocus,focusout:this.onFocusOut})},a.prototype.checkForEnter=function(t){if(!t.shiftKey&&13===t.keyCode)return t.preventDefault(),this.sendMessage()},a.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},a.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;e<s;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},a.prototype.onReady=function(){if(this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show)return this.show()},a.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},a.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),e=0,s=(i=t.session).length;e<s;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}if(t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o)return this.input.focus()},a.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},a.prototype.onFocus=function(){var s;if(t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s)return this.log.notice("virtual keyboard shown")},a.prototype.onFocusOut=function(){},a.prototype.onTyping=function(){if(!(this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)))return this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start()},a.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},a.prototype.sendMessage=function(){var t,e;if(t=this.input.html())return this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})},a.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},a.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},a.prototype.open=function(){var t;{if(!this.isOpen)return this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href}));this.log.debug("widget already open, block")}},a.prototype.onOpenAnimationEnd=function(){if(this.idleTimeout.stop(),this.isFullscreen)return this.disableScrollOnRoot()},a.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},a.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},a.prototype.close=function(t){var e;if(this.isOpen){if(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId)return this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd);this.log.debug("can't close widget without sessionId")}else this.log.debug("can't close widget, it's not open")},a.prototype.onCloseAnimationEnd=function(){return 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this.el.find(".zammad-chat-modal").html("")},a.prototype.onQueueScreen=function(t){var e;if(this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),!this.initialQueueDelay||this.onInitialQueueDelayId)return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e();this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)},a.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},a.prototype.onAgentTypingStart=function(){if(this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0)))return this.scrollToBottom()},a.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},a.prototype.onLeaveTemporary=function(){if(this.sessionId)return this.send("chat_session_leave_temporary",{session_id:this.sessionId})},a.prototype.maybeAddTimestamp=function(){var t,e,s;if(s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes)return t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())},a.prototype.updateLastTimestamp=function(t,e){if(this.el)return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},a.prototype.addStatus=function(t){if(this.el)return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},a.prototype.detectScrolledtoBottom=function(){var t;if(t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom)return this.el.find(".zammad-scroll-hint").addClass("is-hidden")},a.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},a.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},a.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},a.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},a.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},a.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},a.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},a.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},a.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},a.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},a.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},a.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},a.prototype.setAgentOnlineState=function(t){var e;if(this.state=t,this.el)return e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))},a.prototype.detectHost=function(){var t;return t="ws://","https"===h&&(t="wss://"),this.options.host=""+t+l+"/ws"},a.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return(s=this.options.cssUrl)||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},a.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},a.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new 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\w+([0-9]+)/.exec(s))return t(this).data("_listLevel",parseInt(e[1],10))}),n=0,i=null,t("p",e).each(function(){var e,s,o,a,r,l,h,c,d,u;if(void 0!==(e=t(this).data("_listLevel"))){if(u=t(this).text(),a="<ul></ul>",/^\s*\w+\./.test(u)&&(a=(r=/([0-9])\./.exec(u))?null!=(l=(d=parseInt(r[1],10))>1)?l:'<ol start="'+d+{'"></ol>':"<ol></ol>"}:"<ol></ol>"),e>n&&(0===n?(t(this).before(a),i=t(this).prev()):i=t(a).appendTo(i)),e<n)for(s=o=h=s,c=n-e;h<=c?o<=c:o>=c;s=h<=c?++o:--o)i=i.parent();return t("span:first",this).remove(),i.append("<li>"+t(this).html()+"</li>"),t(this).remove(),n=e}return n=0}),t("[style]",e).removeAttr("style"),t("[align]",e).removeAttr("align"),t("span",e).replaceWith(function(){return t(this).contents()}),t("span:empty",e).remove(),t("[class^='Mso']",e).removeAttr("class"),t("p:empty",e).remove(),e},a.prototype.removeAttribute=function(e){var s,n,i,o,a;if(e){for(s=t(e),i=0,o=(a=e.attributes).length;i<o;i++)(n=a[i])&&n.name&&e.removeAttribute(n.name);return s.removeAttr("style").removeAttr("class").removeAttr("lang").removeAttr("type").removeAttr("align").removeAttr("id").removeAttr("wrap").removeAttr("title")}},a.prototype.removeAttributes=function(t,e){return null==e&&(e=!0),e&&t.each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t.find("*").each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t},a}(),e.ZammadChat=a}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(e.push('\n<img class="zammad-chat-agent-avatar" src="'),e.push(s(this.agent.avatar)),e.push('">\n')),e.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),e.push(s(this.agent.name)),e.push("</span>\n</span>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat'),this.flat&&e.push(s(" zammad-chat--flat")),e.push('"'),this.fontSize&&e.push(s(" style='font-size: "+this.fontSize+"'")),e.push('>\n  <div class="zammad-chat-header js-chat-open"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push('>\n    <div class="zammad-chat-header-controls js-chat-toggle">\n      <span class="zammad-chat-agent-status zammad-chat-is-hidden" data-status="online"></span>\n      <span class="zammad-chat-header-icon">\n        <svg class="zammad-chat-header-icon-open" width="13" height="7" viewBox="0 0 13 7"><path d="M10.807 7l1.4-1.428-5-4.9L6.5-.02l-.7.7-4.9 4.9 1.414 1.413L6.5 2.886 10.807 7z" fill-rule="evenodd"/></svg>\n        <svg class="zammad-chat-header-icon-close" width="13" height="13" viewBox="0 0 13 13"><path d="m2.241.12l-2.121 2.121 4.243 4.243-4.243 4.243 2.121 2.121 4.243-4.243 4.243 4.243 2.121-2.121-4.243-4.243 4.243-4.243-2.121-2.121-4.243 4.243-4.243-4.243" fill-rule="evenodd"/></svg>\n      </span>\n    </div>\n    <div class="zammad-chat-agent zammad-chat-is-hidden">\n    </div>\n    <div class="zammad-chat-welcome">\n      <svg class="zammad-chat-icon" viewBox="0 0 24 24" width="24" height="24"><path d="M2 5C2 4 3 3 4 3h16c1 0 2 1 2 2v10C22 16 21 17 20 17H4C3 17 2 16 2 15V5zM12 17l6 4v-4h-6z"/></svg>\n      <span class="zammad-chat-welcome-text">'),e.push(this.T(this.title)),e.push('</span>\n    </div>\n  </div>\n  <div class="zammad-chat-modal"></div>\n  <div class="zammad-scroll-hint is-hidden">\n    <svg class="zammad-scroll-hint-icon" width="20" height="18" viewBox="0 0 20 18"><path d="M0,2.00585866 C0,0.898053512 0.898212381,0 1.99079514,0 L18.0092049,0 C19.1086907,0 20,0.897060126 20,2.00585866 L20,11.9941413 C20,13.1019465 19.1017876,14 18.0092049,14 L1.99079514,14 C0.891309342,14 0,13.1029399 0,11.9941413 L0,2.00585866 Z M10,14 L16,18 L16,14 L10,14 Z" fill-rule="evenodd"/></svg>\n    '),e.push(this.T(this.scrollHint)),e.push('\n  </div>\n  <div class="zammad-chat-body"></div>\n  <form class="zammad-chat-controls">\n    <div class="zammad-chat-input" rows="1" placeholder="'),e.push(this.T("Compose your message...")),e.push('" contenteditable="true"></div>\n    <button type="submit" class="zammad-chat-button zammad-chat-send"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Send")),e.push("</button>\n  </form>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.customer_timeout=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  '),this.agent?(e.push("\n    "),e.push(this.T("Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.",this.delay,this.agent)),e.push("\n  ")):(e.push("\n    "),e.push(this.T("Since you didn't respond in the last %s minutes your conversation got closed.",this.delay)),e.push("\n  ")),e.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Start new conversation")),e.push("</div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.loader=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<span class="zammad-chat-loading-animation">\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n</span>\n<span class="zammad-chat-modal-text">'),e.push(this.T("Connecting")),e.push("</span>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-message zammad-chat-message--'),e.push(s(this.from)),e.push(s(this.unreadClass)),e.push('">\n  <span class="zammad-chat-message-body"'),this.background&&"customer"===this.from&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.message),e.push("</span>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-status">\n  <div class="zammad-chat-status-inner">\n    '),e.push(this.status),e.push("\n  </div>\n</div>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-timestamp"><strong>'),e.push(s(this.label)),e.push("</strong> "),e.push(s(this.time)),e.push("</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-message zammad-chat-message--typing zammad-chat-message--agent">\n  <span class="zammad-chat-message-body">\n    <span class="zammad-chat-loading-animation">\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n    </span>\n  </span>\n</div>')}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  <span class="zammad-chat-loading-animation">\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n  </span>\n  '),e.push(this.T("All colleagues are busy.")),e.push("<br>\n  "),e.push(this.T("You are on waiting list position <strong>%s</strong>.",this.position)),e.push("\n</div>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting_list_timeout=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  '),e.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),e.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Start new conversation")),e.push("</div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")};
\ No newline at end of file
diff --git a/public/assets/chat/chat.scss b/public/assets/chat/chat.scss
index 579ebce53..64f0c4cca 100644
--- a/public/assets/chat/chat.scss
+++ b/public/assets/chat/chat.scss
@@ -29,7 +29,7 @@
 }
 .zammad-chat.zammad-chat-is-open {
   height: 30em;
-  
+
   @media only screen and (max-width: 768px) {
     height: 100%;
   }
@@ -208,12 +208,12 @@
   padding: 7px 10px 6px;
   color: hsl(0,0%,60%);
   cursor: pointer;
-  
+
   &.is-hidden {
     display: none;
   }
 }
-  
+
 .zammad-scroll-hint-icon {
   fill: hsl(210,5%,78%);
   margin-right: 8px;
diff --git a/public/assets/chat/gulpfile.js b/public/assets/chat/gulpfile.js
index b73b6e9ea..c2be20ca3 100644
--- a/public/assets/chat/gulpfile.js
+++ b/public/assets/chat/gulpfile.js
@@ -9,7 +9,7 @@ var rename = require('gulp-rename');
 var uglify = require('gulp-uglify');
 var merge = require('merge-stream');
 var plumber = require('gulp-plumber');
- 
+
 gulp.task('css', function(){
   return gulp.src('chat.scss')
     .pipe(sass.sync().on('error', gutil.log))
@@ -38,7 +38,7 @@ gulp.task('js', function(){
 });
 
 gulp.task('default', function(){
-  var cssWatcher = gulp.watch('chat.scss', ['css']);
+  var cssWatcher = gulp.watch(['chat.scss'], ['css']);
   cssWatcher.on('change', function(event) {
     console.log('File ' + event.path + ' was ' + event.type + ', running tasks...');
   });
diff --git a/public/assets/chat/package.json b/public/assets/chat/package.json
index 087ef68ba..dec0faec0 100644
--- a/public/assets/chat/package.json
+++ b/public/assets/chat/package.json
@@ -3,17 +3,17 @@
   "version": "1.0.0",
   "description": "Zammad Customer Chat Javascript Widget",
   "devDependencies": {
-    "gulp": "^3.9.0",
-    "gulp-autoprefixer": "^3.0.2",
-    "gulp-coffee": "^2.3.1",
-    "gulp-concat": "^2.6.0",
+    "gulp": "^3.9.1",
+    "gulp-autoprefixer": "^3.1.1",
+    "gulp-coffee": "^2.3.4",
+    "gulp-concat": "^2.6.1",
     "gulp-eco": "0.0.2",
-    "gulp-plumber": "^1.0.1",
+    "gulp-plumber": "^1.1.0",
     "gulp-rename": "^1.2.2",
-    "gulp-sass": "^2.0.4",
-    "gulp-uglify": "^1.4.2",
-    "gulp-util": "^3.0.6",
-    "merge-stream": "^1.0.0",
-    "sass.js": "^0.9.2"
+    "gulp-sass": "^3.1.0",
+    "gulp-uglify": "^3.0.0",
+    "gulp-util": "^3.0.8",
+    "merge-stream": "^1.0.1",
+    "sass.js": "^0.10.5"
   }
 }

From a222a0878f52f008cbd33c4265a36bdae6cc0262 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 28 Jul 2017 10:15:30 +0200
Subject: [PATCH 156/234] Inline Labels: wrap them

see #1288
---
 app/assets/stylesheets/zammad.scss | 12 +++++++++++-
 1 file changed, 11 insertions(+), 1 deletion(-)

diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 39e727d9f..90c10d788 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -1298,11 +1298,21 @@ label,
   margin: 0;
   text-transform: none;
   display: inline;
-  white-space: nowrap; /* for labels in tables that might get crushed view: calendar_subscriptions */
 }
+
+table {
+  .inline-label,
+  .label-success,
+  .label-warning,
+  .label-danger {
+    white-space: nowrap; /* for labels in tables that might get crushed view: calendar_subscriptions */
+  }
+}
+
 .inline-label {
   color: hsl(206,7%,28%);
 }
+
 .label-text {
   margin-left: 3px;
   user-select: none;

From d1b50e0ed20408c1fa69dcdac0fb3fbf1d9fa5c5 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 28 Jul 2017 11:45:58 +0200
Subject: [PATCH 157/234] For rtl support in js we need to know what direction
 it is.

---
 .../javascripts/app/lib/app_post/i18n.coffee  | 19 ++++++++++++++-----
 1 file changed, 14 insertions(+), 5 deletions(-)

diff --git a/app/assets/javascripts/app/lib/app_post/i18n.coffee b/app/assets/javascripts/app/lib/app_post/i18n.coffee
index 3dd198b70..560562269 100644
--- a/app/assets/javascripts/app/lib/app_post/i18n.coffee
+++ b/app/assets/javascripts/app/lib/app_post/i18n.coffee
@@ -30,6 +30,11 @@ class App.i18n
       _instance ?= new _i18nSingleton()
     _instance.date(args, offset)
 
+  @dir: ->
+    if _instance == undefined
+      _instance ?= new _i18nSingleton()
+    _instance.dir()
+
   @get: ->
     if _instance == undefined
       _instance ?= new _i18nSingleton()
@@ -88,6 +93,10 @@ class _i18nSingleton extends Spine.Module
     @_notTranslated    = {}
     @dateFormat        = 'yyyy-mm-dd'
     @timestampFormat   = 'yyyy-mm-dd HH:MM'
+    @dirToSet          = 'ltr'
+
+  dir: ->
+    @dirToSet
 
   get: ->
     @locale
@@ -96,7 +105,7 @@ class _i18nSingleton extends Spine.Module
 
     # prepare locale
     localeToSet = localeToSet.toLowerCase()
-    dirToSet = 'ltr'
+    @dirToSet = 'ltr'
 
     # check if locale exists
     localeFound = false
@@ -104,7 +113,7 @@ class _i18nSingleton extends Spine.Module
     for locale in locales
       if locale.locale is localeToSet
         localeToSet = locale.locale
-        dirToSet = locale.dir
+        @dirToSet = locale.dir
         localeFound = true
 
     # try aliases
@@ -112,7 +121,7 @@ class _i18nSingleton extends Spine.Module
       for locale in locales
         if locale.alias is localeToSet
           localeToSet = locale.locale
-          dirToSet = locale.dir
+          @dirToSet = locale.dir
           localeFound = true
 
     # if no locale and no alias was found, try to find correct one
@@ -123,7 +132,7 @@ class _i18nSingleton extends Spine.Module
       for locale in locales
         if locale.alias is localeToSet
           localeToSet = locale.locale
-          dirToSet = locale.dir
+          @dirToSet = locale.dir
           localeFound = true
 
     # check if locale need to be changed
@@ -137,7 +146,7 @@ class _i18nSingleton extends Spine.Module
 
     # set lang and dir attribute of html tag
     $('html').prop('lang', localeToSet.substr(0, 2))
-    $('html').prop('dir', dirToSet)
+    $('html').prop('dir', @dirToSet)
 
     @mapString = {}
     App.Ajax.request(

From 9ec4be24f36380ebd2b5693d8f6970402f7ecfe9 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 28 Jul 2017 13:55:28 +0200
Subject: [PATCH 158/234] Fixed issue #991 - Tel Protocol Link for Telephone
 and Mobile.

---
 .../javascripts/app/lib/app_post/utils.coffee |  7 ++--
 public/assets/tests/html_utils.js             | 34 +++++++++++++++++--
 2 files changed, 36 insertions(+), 5 deletions(-)

diff --git a/app/assets/javascripts/app/lib/app_post/utils.coffee b/app/assets/javascripts/app/lib/app_post/utils.coffee
index 85a67087e..3730670ba 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@@ -124,10 +124,11 @@ class App.Utils
   @linkify: (string) ->
     window.linkify(string)
 
-  # htmlEscapedAndLinkified = App.Utils.linkify(rawText)
+  # htmlEscapedAndPhoneified = App.Utils.phoneify(rawText)
   @phoneify: (string) ->
-    string = string.replace(/\s+/g, '')
-    "tel://#{encodeURIComponent(string)}"
+    string = string.replace(/[^0-9,\+,#,\*]+/g, '')
+      .replace(/(.)\+/, '$1')
+    "tel:#{string}"
 
   # wrappedText = App.Utils.wrap(rawText, maxLineLength)
   @wrap: (ascii, max = 82) ->
diff --git a/public/assets/tests/html_utils.js b/public/assets/tests/html_utils.js
index 837b3542c..9b3263c48 100644
--- a/public/assets/tests/html_utils.js
+++ b/public/assets/tests/html_utils.js
@@ -201,12 +201,42 @@ test("html2text", function() {
 test("phoneify", function() {
 
   var source = "+1 123 123 123-123"
-  var should = 'tel://%2B1123123123-123'
+  var should = 'tel:+1123123123123'
   var result = App.Utils.phoneify(source)
   equal(result, should, source)
 
   source = "+1 123 123 A 123-123<>"
-  should = 'tel://%2B1123123A123-123%3C%3E'
+  should = 'tel:+1123123123123'
+  result = App.Utils.phoneify(source)
+  equal(result, should, source)
+
+  source = "+1 (123) 123 123-123"
+  should = 'tel:+1123123123123'
+  result = App.Utils.phoneify(source)
+  equal(result, should, source)
+
+  source = "+1 (123) 123 1#23-123"
+  should = 'tel:+11231231#23123'
+  result = App.Utils.phoneify(source)
+  equal(result, should, source)
+
+  source = "+1 (123) 12*3 1#23-123"
+  should = 'tel:+112312*31#23123'
+  result = App.Utils.phoneify(source)
+  equal(result, should, source)
+
+  source = "+1 (123) 12+3"
+  should = 'tel:+1123123'
+  result = App.Utils.phoneify(source)
+  equal(result, should, source)
+
+  source = "+1 (123) 123 "
+  should = 'tel:+1123123'
+  result = App.Utils.phoneify(source)
+  equal(result, should, source)
+
+  source = "  +1 (123) 123 "
+  should = 'tel:+1123123'
   result = App.Utils.phoneify(source)
   equal(result, should, source)
 })

From 61616d3f3530c3f48306350183c8e05eb21cb860 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 28 Jul 2017 14:04:12 +0200
Subject: [PATCH 159/234] Follow up of issue #1267 - removed german default
 text of scrollHint.

---
 public/assets/chat/chat.coffee |   2 +-
 public/assets/chat/chat.js     | 124 ++++++++++++++++-----------------
 public/assets/chat/chat.min.js |   2 +-
 3 files changed, 64 insertions(+), 64 deletions(-)

diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee
index baa43329b..23b008a31 100644
--- a/public/assets/chat/chat.coffee
+++ b/public/assets/chat/chat.coffee
@@ -159,7 +159,7 @@ do($ = window.jQuery, window) ->
       buttonClass: 'open-zammad-chat'
       inactiveClass: 'is-inactive'
       title: '<strong>Chat</strong> with us!'
-      scrollHint: 'Scrolle nach unten um neue Nachrichten zu sehen'
+      scrollHint: 'Scroll down to see new messages'
       idleTimeout: 6
       idleTimeoutIntervallCheck: 0.5
       inactiveTimeout: 8
diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index 4c8834a00..6183a6f63 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -1,3 +1,64 @@
+if (!window.zammadChatTemplates) {
+  window.zammadChatTemplates = {};
+}
+window.zammadChatTemplates["agent"] = function (__obj) {
+  if (!__obj) __obj = {};
+  var __out = [], __capture = function(callback) {
+    var out = __out, result;
+    __out = [];
+    callback.call(this);
+    result = __out.join('');
+    __out = out;
+    return __safe(result);
+  }, __sanitize = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else if (typeof value !== 'undefined' && value != null) {
+      return __escape(value);
+    } else {
+      return '';
+    }
+  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
+  __safe = __obj.safe = function(value) {
+    if (value && value.ecoSafe) {
+      return value;
+    } else {
+      if (!(typeof value !== 'undefined' && value != null)) value = '';
+      var result = new String(value);
+      result.ecoSafe = true;
+      return result;
+    }
+  };
+  if (!__escape) {
+    __escape = __obj.escape = function(value) {
+      return ('' + value)
+        .replace(/&/g, '&amp;')
+        .replace(/</g, '&lt;')
+        .replace(/>/g, '&gt;')
+        .replace(/"/g, '&quot;');
+    };
+  }
+  (function() {
+    (function() {
+      if (this.agent.avatar) {
+        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
+        __out.push(__sanitize(this.agent.avatar));
+        __out.push('">\n');
+      }
+    
+      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
+    
+      __out.push(__sanitize(this.agent.name));
+    
+      __out.push('</span>\n</span>');
+    
+    }).call(this);
+    
+  }).call(__obj);
+  __obj.safe = __objSafe, __obj.escape = __escape;
+  return __out.join('');
+};
+
 var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; },
   slice = [].slice,
   extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; },
@@ -272,7 +333,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
       buttonClass: 'open-zammad-chat',
       inactiveClass: 'is-inactive',
       title: '<strong>Chat</strong> with us!',
-      scrollHint: 'Scrolle nach unten um neue Nachrichten zu sehen',
+      scrollHint: 'Scroll down to see new messages',
       idleTimeout: 6,
       idleTimeoutIntervallCheck: 0.5,
       inactiveTimeout: 8,
@@ -1757,67 +1818,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
   return window.ZammadChat = ZammadChat;
 })(window.jQuery, window);
 
-if (!window.zammadChatTemplates) {
-  window.zammadChatTemplates = {};
-}
-window.zammadChatTemplates["agent"] = function (__obj) {
-  if (!__obj) __obj = {};
-  var __out = [], __capture = function(callback) {
-    var out = __out, result;
-    __out = [];
-    callback.call(this);
-    result = __out.join('');
-    __out = out;
-    return __safe(result);
-  }, __sanitize = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else if (typeof value !== 'undefined' && value != null) {
-      return __escape(value);
-    } else {
-      return '';
-    }
-  }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
-  __safe = __obj.safe = function(value) {
-    if (value && value.ecoSafe) {
-      return value;
-    } else {
-      if (!(typeof value !== 'undefined' && value != null)) value = '';
-      var result = new String(value);
-      result.ecoSafe = true;
-      return result;
-    }
-  };
-  if (!__escape) {
-    __escape = __obj.escape = function(value) {
-      return ('' + value)
-        .replace(/&/g, '&amp;')
-        .replace(/</g, '&lt;')
-        .replace(/>/g, '&gt;')
-        .replace(/"/g, '&quot;');
-    };
-  }
-  (function() {
-    (function() {
-      if (this.agent.avatar) {
-        __out.push('\n<img class="zammad-chat-agent-avatar" src="');
-        __out.push(__sanitize(this.agent.avatar));
-        __out.push('">\n');
-      }
-    
-      __out.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">');
-    
-      __out.push(__sanitize(this.agent.name));
-    
-      __out.push('</span>\n</span>');
-    
-    }).call(this);
-    
-  }).call(__obj);
-  __obj.safe = __objSafe, __obj.escape = __escape;
-  return __out.join('');
-};
-
 if (!window.zammadChatTemplates) {
   window.zammadChatTemplates = {};
 }
diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index 890f1d059..70fa0ee65 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1 +1 @@
-var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return s.prototype=e.prototype,t.prototype=new s,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(t,e){var s,n,i,o,a,r,l,h,c;c=document.getElementsByTagName("script"),r=c[c.length-1],l=r.src.match(".*://([^:/]*).*")[1],h=r.src.match("(.*)://[^:/]*.*")[1],s=function(){function e(e){this.options=t.extend({},this.defaults,e),this.log=new i({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return e.prototype.defaults={debug:!1},e}(),i=function(){function e(e){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=t.extend({},this.defaults,e)}return e.prototype.defaults={debug:!1},e.prototype.debug=function(){var t;if(t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug)return this.log("debug",t)},e.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},e.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},e.prototype.log=function(e,s){var n,i,o,a;if(s.unshift("||"),s.unshift(e),s.unshift(this.options.logPrefix),console.log.apply(console,s),this.options.debug){for(a="",i=0,o=s.length;i<o;i++)a+=" ","object"==typeof(n=s[i])?a+=JSON.stringify(n):n&&n.toString?a+=n.toString():a+=n;return t(".js-chatLogDisplay").prepend("<div>"+a+"</div>")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,s),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;if(s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),!(s<0))return t.stop(),t.options.callback()}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){if(this.intervallId)return this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)},e}(),n=function(t){function n(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),n.__super__.constructor.call(this,t)}return extend(n,s),n.prototype.logPrefix="io",n.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},n.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i;for(i=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=i.length;s<n;s++)"pong"===i[s].event&&t.ping();if(t.options.onMessage)return t.options.onMessage(i)}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){if(t.log.debug("onError",e),t.options.onError)return t.options.onError(e)}}(this)},n.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},n.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},n.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},n.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},n}(),a=function(i){function a(s){return this.removeAttributes=bind(this.removeAttributes,this),this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),a.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(a,s),a.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scrolle nach unten um neue Nachrichten zu sehen",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},a.prototype.logPrefix="chat",a.prototype._messageCount=0,a.prototype.isOpen=!1,a.prototype.blinkOnlineInterval=null,a.prototype.stopBlinOnlineStateTimeout=null,a.prototype.showTimeEveryXMinutes=2,a.prototype.lastTimestamp=null,a.prototype.lastAddedType=null,a.prototype.inputTimeout=null,a.prototype.isTyping=!1,a.prototype.state="offline",a.prototype.initialQueueDelay=1e4,a.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},es:{"<strong>Chat</strong> with us!":"<strong>Chatee</strong> con nosotros!","Scroll down to see new messages":"Haga scroll hacia abajo para ver nuevos mensajes",Online:"En linea",Offline:"Desconectado",Connecting:"Conectando","Connection re-established":"Conexión restablecida",Today:"Hoy",Send:"Enviar","Compose your message...":"Escriba su mensaje...","All colleagues are busy.":"Todos los agentes están ocupados.","You are on waiting list position <strong>%s</strong>.":"Usted está en la posición <strong>%s</strong> de la lista de espera.","Start new conversation":"Iniciar nueva conversación","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.","Since you didn't respond in the last %s minutes your conversation got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},a.prototype.sessionId=void 0,a.prototype.scrolledToBottom=!0,a.prototype.scrollSnapTolerance=10,a.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},a.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?((o=this.translations[this.options.lang])[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(s=0,n=e.length;s<n;s++)t=e[s],i=i.replace(/%s/,t);return i},a.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},a.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},a.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},a.prototype.renderBase=function(){if(this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var s;if(s=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(s=!0):s=!0,s&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(s){return function(n){var i,o,a,r,l,h,c,d,u,p,m,g;if(n.stopPropagation(),n.preventDefault(),n.clipboardData)i=n.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!n.originalEvent.clipboardData)throw"No clipboardData support";i=n.originalEvent.clipboardData}if(h=!1,i&&i.items&&i.items[0]&&("file"!==(c=i.items[0]).kind||"image/png"!==c.type&&"image/jpeg"!==c.type||(l=c.getAsFile(),(u=new FileReader).onload=function(t){var e,n,i;return i=t.target.result,e=document.createElement("img"),e.src=i,n=function(t,n,o,a){return s.isRetina()&&(n/=2,2),i=t,e='<img style="width: 100%; max-width: '+n+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},s.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",n)},u.readAsDataURL(l),h=!0)),!h){g=void 0,o=void 0;try{g=i.getData("text/html"),o="html",g&&0!==g.length||(o="text",g=i.getData("text/plain")),g&&0!==g.length||(o="text2",g=i.getData("text"))}catch(t){n=t,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",g=i.getData("text")}return"text"!==o&&"text2"!==o&&"text3"!==o||(g="<div>"+g.replace(/\n/g,"</div><div>")+"</div>",g=g.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,g),"html"===o&&(a=t("<div>"+g+"</div>"),d=!1,r=g,p=new RegExp("<(/w|w):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),p=new RegExp("<(/o|o):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),d&&(a=s.wordFilter(a)),(a=t(a)).contents().each(function(){if(8===this.nodeType)return t(this).remove()}),a.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),m="div",a.find("textarea").each(function(){var e,s;return s=this.outerHTML,p=new RegExp("<"+this.tagName,"i"),e=s.replace(p,"<"+m),p=new RegExp("</"+this.tagName,"i"),e=e.replace(p,"</"+m),t(this).replaceWith(e)}),a.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),s.removeAttributes(a),g=a.html()),"text3"===o?s.pasteHtmlAtCaret(g):document.execCommand("insertHTML",!1,g),!0}}}(this)),this.input.on("drop",function(s){return function(n){var i,o,a,r,l;if(n.stopPropagation(),n.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!n.originalEvent.dataTransfer)throw"No clipboardData support";i=n.originalEvent.dataTransfer}if(r=n.clientX,l=n.clientY,(o=i.files[0]).type.match("image.*"))return a=new FileReader,a.onload=function(e){var n,i,o;return o=e.target.result,n=document.createElement("img"),n.src=o,i=function(e,i,a,h){var c,d;return s.isRetina()&&(i/=2,2),o=e,n=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),n=n.get(0),document.caretPositionFromPoint?(c=document.caretPositionFromPoint(r,l),(d=document.createRange()).setStart(c.offsetNode,c.offset),d.collapse(),d.insertNode(n)):document.caretRangeFromPoint?(d=document.caretRangeFromPoint(r,l)).insertNode(n):console.log("could not find carat")},s.resizeImage(n.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){if(!t.isOpen)return t.idleTimeout.start();t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})}}(this)),this.isFullscreen)return this.input.on({focus:this.onFocus,focusout:this.onFocusOut})},a.prototype.checkForEnter=function(t){if(!t.shiftKey&&13===t.keyCode)return t.preventDefault(),this.sendMessage()},a.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},a.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;e<s;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},a.prototype.onReady=function(){if(this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show)return this.show()},a.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},a.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),e=0,s=(i=t.session).length;e<s;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}if(t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o)return this.input.focus()},a.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},a.prototype.onFocus=function(){var s;if(t(e).scrollTop(10),s=t(e).scrollTop()>0,t(e).scrollTop(0),s)return this.log.notice("virtual keyboard shown")},a.prototype.onFocusOut=function(){},a.prototype.onTyping=function(){if(!(this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)))return this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start()},a.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},a.prototype.sendMessage=function(){var t,e;if(t=this.input.html())return this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})},a.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},a.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},a.prototype.open=function(){var t;{if(!this.isOpen)return this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href}));this.log.debug("widget already open, block")}},a.prototype.onOpenAnimationEnd=function(){if(this.idleTimeout.stop(),this.isFullscreen)return this.disableScrollOnRoot()},a.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},a.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},a.prototype.close=function(t){var e;if(this.isOpen){if(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId)return this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd);this.log.debug("can't close widget without sessionId")}else this.log.debug("can't close widget, it's not open")},a.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},a.prototype.onWebSocketClose=function(){if(!this.isOpen)return this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},a.prototype.show=function(){if("offline"!==this.state)return this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")},a.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},a.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},a.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},a.prototype.onQueueScreen=function(t){var e;if(this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),!this.initialQueueDelay||this.onInitialQueueDelayId)return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e();this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)},a.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},a.prototype.onAgentTypingStart=function(){if(this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0)))return this.scrollToBottom()},a.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},a.prototype.onLeaveTemporary=function(){if(this.sessionId)return this.send("chat_session_leave_temporary",{session_id:this.sessionId})},a.prototype.maybeAddTimestamp=function(){var t,e,s;if(s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes)return t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())},a.prototype.updateLastTimestamp=function(t,e){if(this.el)return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},a.prototype.addStatus=function(t){if(this.el)return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},a.prototype.detectScrolledtoBottom=function(){var t;if(t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom)return this.el.find(".zammad-scroll-hint").addClass("is-hidden")},a.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},a.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},a.prototype.scrollToBottom=function(e){var s;return 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\ No newline at end of file
+window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(e.push('\n<img class="zammad-chat-agent-avatar" src="'),e.push(s(this.agent.avatar)),e.push('">\n')),e.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),e.push(s(this.agent.name)),e.push("</span>\n</span>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")};var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){function s(){this.constructor=t}for(var n in e)hasProp.call(e,n)&&(t[n]=e[n]);return 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t.stop(),t.options.callback()}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){if(this.intervallId)return this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)},e}(),n=function(t){function n(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),n.__super__.constructor.call(this,t)}return extend(n,s),n.prototype.logPrefix="io",n.prototype.set=function(t){var e,s,n;s=[];for(e in t)n=t[e],s.push(this.options[e]=n);return s},n.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,n,i;for(i=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,n=i.length;s<n;s++)"pong"===i[s].event&&t.ping();if(t.options.onMessage)return t.options.onMessage(i)}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){if(t.log.debug("onError",e),t.options.onError)return t.options.onError(e)}}(this)},n.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},n.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},n.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},n.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},n}(),a=function(i){function a(s){return this.removeAttributes=bind(this.removeAttributes,this),this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),a.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(a,s),a.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scroll down to see new messages",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},a.prototype.logPrefix="chat",a.prototype._messageCount=0,a.prototype.isOpen=!1,a.prototype.blinkOnlineInterval=null,a.prototype.stopBlinOnlineStateTimeout=null,a.prototype.showTimeEveryXMinutes=2,a.prototype.lastTimestamp=null,a.prototype.lastAddedType=null,a.prototype.inputTimeout=null,a.prototype.isTyping=!1,a.prototype.state="offline",a.prototype.initialQueueDelay=1e4,a.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},es:{"<strong>Chat</strong> with us!":"<strong>Chatee</strong> con nosotros!","Scroll down to see new messages":"Haga scroll hacia abajo para ver nuevos mensajes",Online:"En linea",Offline:"Desconectado",Connecting:"Conectando","Connection re-established":"Conexión restablecida",Today:"Hoy",Send:"Enviar","Compose your message...":"Escriba su mensaje...","All colleagues are busy.":"Todos los agentes están ocupados.","You are on waiting list position <strong>%s</strong>.":"Usted está en la posición <strong>%s</strong> de la lista de espera.","Start new conversation":"Iniciar nueva conversación","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.","Since you didn't respond in the last %s minutes your conversation got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},a.prototype.sessionId=void 0,a.prototype.scrolledToBottom=!0,a.prototype.scrollSnapTolerance=10,a.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},a.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?((o=this.translations[this.options.lang])[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(s=0,n=e.length;s<n;s++)t=e[s],i=i.replace(/%s/,t);return i},a.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},a.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},a.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},a.prototype.renderBase=function(){if(this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var s;if(s=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(s=!0):s=!0,s&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(s){return function(n){var i,o,a,r,l,h,c,d,u,p,m,g;if(n.stopPropagation(),n.preventDefault(),n.clipboardData)i=n.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!n.originalEvent.clipboardData)throw"No clipboardData support";i=n.originalEvent.clipboardData}if(h=!1,i&&i.items&&i.items[0]&&("file"!==(c=i.items[0]).kind||"image/png"!==c.type&&"image/jpeg"!==c.type||(l=c.getAsFile(),(u=new FileReader).onload=function(t){var e,n,i;return i=t.target.result,e=document.createElement("img"),e.src=i,n=function(t,n,o,a){return s.isRetina()&&(n/=2,2),i=t,e='<img style="width: 100%; max-width: '+n+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},s.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",n)},u.readAsDataURL(l),h=!0)),!h){g=void 0,o=void 0;try{g=i.getData("text/html"),o="html",g&&0!==g.length||(o="text",g=i.getData("text/plain")),g&&0!==g.length||(o="text2",g=i.getData("text"))}catch(t){n=t,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",g=i.getData("text")}return"text"!==o&&"text2"!==o&&"text3"!==o||(g="<div>"+g.replace(/\n/g,"</div><div>")+"</div>",g=g.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,g),"html"===o&&(a=t("<div>"+g+"</div>"),d=!1,r=g,p=new RegExp("<(/w|w):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),p=new RegExp("<(/o|o):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),d&&(a=s.wordFilter(a)),(a=t(a)).contents().each(function(){if(8===this.nodeType)return t(this).remove()}),a.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),m="div",a.find("textarea").each(function(){var e,s;return s=this.outerHTML,p=new RegExp("<"+this.tagName,"i"),e=s.replace(p,"<"+m),p=new RegExp("</"+this.tagName,"i"),e=e.replace(p,"</"+m),t(this).replaceWith(e)}),a.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),s.removeAttributes(a),g=a.html()),"text3"===o?s.pasteHtmlAtCaret(g):document.execCommand("insertHTML",!1,g),!0}}}(this)),this.input.on("drop",function(s){return function(n){var i,o,a,r,l;if(n.stopPropagation(),n.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!n.originalEvent.dataTransfer)throw"No clipboardData support";i=n.originalEvent.dataTransfer}if(r=n.clientX,l=n.clientY,(o=i.files[0]).type.match("image.*"))return a=new FileReader,a.onload=function(e){var n,i,o;return o=e.target.result,n=document.createElement("img"),n.src=o,i=function(e,i,a,h){var c,d;return s.isRetina()&&(i/=2,2),o=e,n=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),n=n.get(0),document.caretPositionFromPoint?(c=document.caretPositionFromPoint(r,l),(d=document.createRange()).setStart(c.offsetNode,c.offset),d.collapse(),d.insertNode(n)):document.caretRangeFromPoint?(d=document.caretRangeFromPoint(r,l)).insertNode(n):console.log("could not find carat")},s.resizeImage(n.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){if(!t.isOpen)return t.idleTimeout.start();t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})}}(this)),this.isFullscreen)return this.input.on({focus:this.onFocus,focusout:this.onFocusOut})},a.prototype.checkForEnter=function(t){if(!t.shiftKey&&13===t.keyCode)return t.preventDefault(),this.sendMessage()},a.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},a.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;e<s;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},a.prototype.onReady=function(){if(this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show)return this.show()},a.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},a.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),e=0,s=(i=t.session).length;e<s;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}if(t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o)return this.input.focus()},a.prototype.onInput=function(){return 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this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})},a.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},a.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" 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this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},a.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},a.prototype.close=function(t){var e;if(this.isOpen){if(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId)return this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd);this.log.debug("can't close widget without sessionId")}else this.log.debug("can't close widget, it's not open")},a.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},a.prototype.onWebSocketClose=function(){if(!this.isOpen)return this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},a.prototype.show=function(){if("offline"!==this.state)return this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")},a.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},a.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},a.prototype.hideModal=function(){return 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this.scrollToBottom()},a.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},a.prototype.onLeaveTemporary=function(){if(this.sessionId)return this.send("chat_session_leave_temporary",{session_id:this.sessionId})},a.prototype.maybeAddTimestamp=function(){var t,e,s;if(s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes)return t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())},a.prototype.updateLastTimestamp=function(t,e){if(this.el)return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},a.prototype.addStatus=function(t){if(this.el)return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},a.prototype.detectScrolledtoBottom=function(){var t;if(t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom)return this.el.find(".zammad-scroll-hint").addClass("is-hidden")},a.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},a.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},a.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},a.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},a.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},a.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},a.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},a.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},a.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},a.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return 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t,e,s;if(this.options.cssAutoload)return(s=this.options.cssUrl)||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},a.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},a.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},a.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},a.prototype.enableScrollOnRoot=function(){return 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(min--moz-device-pixel-ratio: 1.3), only screen and (-o-min-device-pixel-ratio: 2.6/2), only screen and (-webkit-min-device-pixel-ratio: 1.3), only screen  and (min-device-pixel-ratio: 1.3), only screen and (min-resolution: 1.3dppx)"))&&t.matches||e.devicePixelRatio>1)},a.prototype.resizeImage=function(t,e,s,n,i,o,a,r){var l;return null==e&&(e="auto"),null==s&&(s="auto"),null==n&&(n=1),null==r&&(r=!0),l=new Image,l.onload=function(){var t,r,h,c,d;return h=l.width,r=l.height,console.log("ImageService","current size",h,r),"auto"===s&&"auto"===e&&(e=h,s=r),"auto"===s&&(s=r/(h/e)),"auto"===e&&(e=r/(h/s)),d=!1,e<h||s<r?(d=!0,e*=n,s*=n):(e=h,s=r),t=document.createElement("canvas"),t.width=e,t.height=s,t.getContext("2d").drawImage(l,0,0,e,s),"auto"===o&&(o=e<200&&s<200?1:e<400&&s<400?.9:e<600&&s<600?.8:e<900&&s<900?.7:.6),c=t.toDataURL(i,o),d?(console.log("ImageService","resize",e/n,s/n,o,.75*c.length/1024/1024,"in mb"),void a(c,e/n,s/n,!0)):(console.log("ImageService","no 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s.removeAttr("style").removeAttr("class").removeAttr("lang").removeAttr("type").removeAttr("align").removeAttr("id").removeAttr("wrap").removeAttr("title")}},a.prototype.removeAttributes=function(t,e){return null==e&&(e=!0),e&&t.each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t.find("*").each(function(t){return function(e,s){return t.removeAttribute(s)}}(this)),t},a}(),e.ZammadChat=a}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat'),this.flat&&e.push(s(" zammad-chat--flat")),e.push('"'),this.fontSize&&e.push(s(" style='font-size: "+this.fontSize+"'")),e.push('>\n  <div class="zammad-chat-header js-chat-open"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push('>\n    <div class="zammad-chat-header-controls js-chat-toggle">\n      <span class="zammad-chat-agent-status zammad-chat-is-hidden" data-status="online"></span>\n      <span class="zammad-chat-header-icon">\n        <svg class="zammad-chat-header-icon-open" width="13" height="7" viewBox="0 0 13 7"><path d="M10.807 7l1.4-1.428-5-4.9L6.5-.02l-.7.7-4.9 4.9 1.414 1.413L6.5 2.886 10.807 7z" fill-rule="evenodd"/></svg>\n        <svg class="zammad-chat-header-icon-close" width="13" height="13" viewBox="0 0 13 13"><path d="m2.241.12l-2.121 2.121 4.243 4.243-4.243 4.243 2.121 2.121 4.243-4.243 4.243 4.243 2.121-2.121-4.243-4.243 4.243-4.243-2.121-2.121-4.243 4.243-4.243-4.243" fill-rule="evenodd"/></svg>\n      </span>\n    </div>\n    <div class="zammad-chat-agent zammad-chat-is-hidden">\n    </div>\n    <div class="zammad-chat-welcome">\n      <svg class="zammad-chat-icon" viewBox="0 0 24 24" width="24" height="24"><path d="M2 5C2 4 3 3 4 3h16c1 0 2 1 2 2v10C22 16 21 17 20 17H4C3 17 2 16 2 15V5zM12 17l6 4v-4h-6z"/></svg>\n      <span class="zammad-chat-welcome-text">'),e.push(this.T(this.title)),e.push('</span>\n    </div>\n  </div>\n  <div class="zammad-chat-modal"></div>\n  <div class="zammad-scroll-hint is-hidden">\n    <svg class="zammad-scroll-hint-icon" width="20" height="18" viewBox="0 0 20 18"><path d="M0,2.00585866 C0,0.898053512 0.898212381,0 1.99079514,0 L18.0092049,0 C19.1086907,0 20,0.897060126 20,2.00585866 L20,11.9941413 C20,13.1019465 19.1017876,14 18.0092049,14 L1.99079514,14 C0.891309342,14 0,13.1029399 0,11.9941413 L0,2.00585866 Z M10,14 L16,18 L16,14 L10,14 Z" fill-rule="evenodd"/></svg>\n    '),e.push(this.T(this.scrollHint)),e.push('\n  </div>\n  <div class="zammad-chat-body"></div>\n  <form class="zammad-chat-controls">\n    <div class="zammad-chat-input" rows="1" placeholder="'),e.push(this.T("Compose your message...")),e.push('" contenteditable="true"></div>\n    <button type="submit" class="zammad-chat-button zammad-chat-send"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Send")),e.push("</button>\n  </form>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.customer_timeout=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  '),this.agent?(e.push("\n    "),e.push(this.T("Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.",this.delay,this.agent)),e.push("\n  ")):(e.push("\n    "),e.push(this.T("Since you didn't respond in the last %s minutes your conversation got closed.",this.delay)),e.push("\n  ")),e.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Start new conversation")),e.push("</div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.loader=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<span class="zammad-chat-loading-animation">\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n  <span class="zammad-chat-loading-circle"></span>\n</span>\n<span class="zammad-chat-modal-text">'),e.push(this.T("Connecting")),e.push("</span>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-message zammad-chat-message--'),e.push(s(this.from)),e.push(s(this.unreadClass)),e.push('">\n  <span class="zammad-chat-message-body"'),this.background&&"customer"===this.from&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.message),e.push("</span>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-status">\n  <div class="zammad-chat-status-inner">\n    '),e.push(this.status),e.push("\n  </div>\n</div>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-timestamp"><strong>'),e.push(s(this.label)),e.push("</strong> "),e.push(s(this.time)),e.push("</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-message zammad-chat-message--typing zammad-chat-message--agent">\n  <span class="zammad-chat-message-body">\n    <span class="zammad-chat-loading-animation">\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n      <span class="zammad-chat-loading-circle"></span>\n    </span>\n  </span>\n</div>')}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e=[],s=t.safe,n=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  <span class="zammad-chat-loading-animation">\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n    <span class="zammad-chat-loading-circle"></span>\n  </span>\n  '),e.push(this.T("All colleagues are busy.")),e.push("<br>\n  "),e.push(this.T("You are on waiting list position <strong>%s</strong>.",this.position)),e.push("\n</div>")}).call(this)}.call(t),t.safe=s,t.escape=n,e.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting_list_timeout=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){e.push('<div class="zammad-chat-modal-text">\n  '),e.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),e.push('\n  <br>\n  <div class="zammad-chat-button js-restart"'),this.background&&e.push(s(" style='background: "+this.background+"'")),e.push(">"),e.push(this.T("Start new conversation")),e.push("</div>\n</div>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")};
\ No newline at end of file

From 68ec0756d9db0a523ef3130da71796304c41c71a Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 28 Jul 2017 16:45:32 +0200
Subject: [PATCH 160/234] RTL support

see #1205
---
 .../_application_controller_generic.coffee    |   3 +-
 .../app/controllers/ticket_zoom.coffee        |   1 +
 .../javascripts/app/lib/bootstrap/modal.js    |  20 +-
 .../app/views/generic/sidebar_tabs.jst.eco    |   2 +-
 .../javascripts/app/views/ticket_zoom.jst.eco |   2 +-
 app/assets/stylesheets/bootstrap.css          |  22 +-
 app/assets/stylesheets/zammad.scss            | 461 +++++++++++-------
 7 files changed, 313 insertions(+), 198 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_application_controller_generic.coffee b/app/assets/javascripts/app/controllers/_application_controller_generic.coffee
index 6c8dfa547..7234f6c92 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_generic.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_generic.coffee
@@ -659,8 +659,9 @@ class App.Sidebar extends App.Controller
 
   render: =>
     localEl = $(App.view('generic/sidebar_tabs')(
-      items: @items
+      items:          @items
       scrollbarWidth: App.Utils.getScrollBarWidth()
+      dir:            App.i18n.dir()
     ))
 
     # init content callback
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
index 067618d68..7edf7bdcf 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
@@ -401,6 +401,7 @@ class App.TicketZoom extends App.Controller
         nav:            @nav
         isCustomer:     @permissionCheck('ticket.customer')
         scrollbarWidth: App.Utils.getScrollBarWidth()
+        dir:            App.i18n.dir()
       )
 
       new App.TicketZoomOverviewNavigator(
diff --git a/app/assets/javascripts/app/lib/bootstrap/modal.js b/app/assets/javascripts/app/lib/bootstrap/modal.js
index c9ddc93dc..4e202316c 100644
--- a/app/assets/javascripts/app/lib/bootstrap/modal.js
+++ b/app/assets/javascripts/app/lib/bootstrap/modal.js
@@ -10,6 +10,8 @@
   modified by Felix Jan-2014
   - add this.$body = $(options.container || document.body)
   - adjustBackdrop: also adopt left, top and width from $body
+  modified by Felix Jul-2017
+  - add rtl support
 */
 
 
@@ -244,6 +246,10 @@
       .css('height', 0)
       .css('height', this.$element[0].scrollHeight)
 
+    if(App.i18n.dir() == 'rtl'){
+      this.$backdrop.css('right', 'auto')
+    }
+
     if(this.scrollbarWidth){
       this.$backdrop.css('width', this.$body.width() - this.scrollbarWidth)
     }
@@ -251,14 +257,22 @@
 
   Modal.prototype.adjustDialog = function () {
     var modalIsOverflowing = this.$element[0].scrollHeight > document.documentElement.clientHeight
-
-    this.$element.css({
+    var css = {
       left: this.$body.offset().left,
       top: this.$body.offset().top,
       width: this.$body.width(),
       paddingLeft:  !this.bodyIsOverflowing && modalIsOverflowing ? this.scrollbarWidth : '',
       paddingRight: this.bodyIsOverflowing && !modalIsOverflowing ? this.scrollbarWidth : ''
-    })
+    }
+
+    if(App.i18n.dir() == 'rtl'){
+      css.right = 'auto'
+      var paddingLeft = css.paddingLeft
+      css.paddingLeft = css.paddingRight
+      css.paddingRight = paddingLeft
+    }
+
+    this.$element.css(css)
   }
 
   Modal.prototype.resetAdjustments = function () {
diff --git a/app/assets/javascripts/app/views/generic/sidebar_tabs.jst.eco b/app/assets/javascripts/app/views/generic/sidebar_tabs.jst.eco
index 30a3ada73..d1bd32527 100644
--- a/app/assets/javascripts/app/views/generic/sidebar_tabs.jst.eco
+++ b/app/assets/javascripts/app/views/generic/sidebar_tabs.jst.eco
@@ -11,7 +11,7 @@
   <div class="sidebar-content"></div>
 </div>
 <% end %>
-<div class="tabsSidebar-tabs" style="margin-left: -<%- @scrollbarWidth %>px">
+<div class="tabsSidebar-tabs" style="<%- if @dir is 'rtl' then 'margin-right' else 'margin-left' %>: -<%- @scrollbarWidth %>px">
 <% for item in @items: %>
   <div class="tabsSidebar-tab" data-tab="<%= item.name %>">
     <%- @Icon(item.icon) %>
diff --git a/app/assets/javascripts/app/views/ticket_zoom.jst.eco b/app/assets/javascripts/app/views/ticket_zoom.jst.eco
index b6bf082c7..f45d5984b 100644
--- a/app/assets/javascripts/app/views/ticket_zoom.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom.jst.eco
@@ -1,5 +1,5 @@
 <div class="tabsSidebar-holder">
-  <div class="scrollPageHeader tabsSidebar-sidebarSpacer" style="right: <%- @scrollbarWidth %>px">
+  <div class="scrollPageHeader tabsSidebar-sidebarSpacer" style="<%- if @dir is 'rtl' then 'left' else 'right' %>: <%- @scrollbarWidth %>px">
     <small><%- @C('ticket_hook') %> <span class="ticket-number"><%- @ticket.number %></span></small>
     <div class="js-ticketTitleContainer ticket-title"></div>
     <div class="js-highlighterContainer highlighter"></div>
diff --git a/app/assets/stylesheets/bootstrap.css b/app/assets/stylesheets/bootstrap.css
index b497e60ba..649165728 100644
--- a/app/assets/stylesheets/bootstrap.css
+++ b/app/assets/stylesheets/bootstrap.css
@@ -479,10 +479,10 @@ mark,
   background-color: #fcf8e3;
 }
 .text-left {
-  text-align: left;
+  text-align: start;
 }
 .text-right {
-  text-align: right;
+  text-align: end;
 }
 .text-center {
   text-align: center;
@@ -611,7 +611,7 @@ dd {
     width: 160px;
     overflow: hidden;
     clear: left;
-    text-align: right;
+    text-align: end;
     text-overflow: ellipsis;
     white-space: nowrap;
   }
@@ -656,7 +656,7 @@ blockquote .small:before {
 blockquote.pull-right {
   padding-right: 15px;
   padding-left: 0;
-  text-align: right;
+  text-align: end;
   border-right: 5px solid #eee;
   border-left: 0;
 }
@@ -1368,10 +1368,10 @@ caption {
   padding-top: 8px;
   padding-bottom: 8px;
   color: #777;
-  text-align: left;
+  text-align: start;
 }
 th {
-  text-align: left;
+  text-align: start;
 }
 .table {
   width: 100%;
@@ -2020,7 +2020,7 @@ select[multiple].form-group-lg .form-control {
   .form-horizontal .control-label {
     padding-top: 7px;
     margin-bottom: 0;
-    text-align: right;
+    text-align: end;
   }
 }
 .form-horizontal .has-feedback .form-control-feedback {
@@ -2100,7 +2100,7 @@ tbody.collapse.in {
   padding: 5px 0;
   margin: 2px 0 0;
   font-size: 14px;
-  text-align: left;
+  text-align: start;
   list-style: none;
   background-color: #fff;
   -webkit-background-clip: padding-box;
@@ -3078,7 +3078,7 @@ fieldset[disabled] .navbar-inverse .btn-link:focus {
 }
 .pagination {
   display: inline-block;
-  padding-left: 0;
+  padding: 0;
   margin: 20px 0;
   border-radius: 4px;
 }
@@ -4114,7 +4114,7 @@ button.close {
 }
 .modal-footer {
   padding: 15px;
-  text-align: right;
+  text-align: end;
   border-top: 1px solid #e5e5e5;
 }
 .modal-footer .btn + .btn {
@@ -4268,7 +4268,7 @@ button.close {
   font-size: 14px;
   font-weight: normal;
   line-height: 1.42857143;
-  text-align: left;
+  text-align: start;
   white-space: normal;
   background-color: #fff;
   -webkit-background-clip: padding-box;
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 90c10d788..c054a866d 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -39,6 +39,30 @@ $highlight-color: hsl(205,90%,60%);
   }
 }
 
+/* sets LTR and RTL within the same style call */
+@mixin bidi-style($prop, $value, $inverse-prop, $default-value) {
+  #{$prop}: $value;
+  
+  html[dir=rtl] & {
+    #{$inverse-prop}: $value;
+    #{$prop}: $default-value;
+  }
+}
+
+/* adds a property only in RTL */
+@mixin rtl($prop, $value) {
+  html[dir=rtl] & {
+    #{$prop}: $value;
+  }
+}
+
+/* adds a property only in LTR */
+@mixin ltr($prop, $value) {
+  html[dir=ltr] & {
+    #{$prop}: $value;
+  }
+}
+
 html {
   height: 100%;
 }
@@ -130,7 +154,7 @@ blockquote {
 }
 
 ol, ul {
-  padding-left: 20px;
+  padding-inline-start: 20px;
 }
 
 #app {
@@ -362,7 +386,7 @@ pre code.hljs {
   }
 
   &.btn--icon--last .icon {
-    margin-left: 5px; // so far only used in ticket_zoom secondaryAction dropup
+    @include bidi-style(margin-left, 5px, margin-right, 0); // so far only used in ticket_zoom secondaryAction dropup
   }
 
   &:focus {
@@ -393,7 +417,7 @@ pre code.hljs {
 
     .icon {
       vertical-align: middle;
-      margin-right: 5px;
+      @include bidi-style(margin-right, 5px, margin-left, 0);
     }
   }
 
@@ -527,7 +551,7 @@ pre code.hljs {
     border: none;
     background: none;
     vertical-align: baseline;
-    text-align: left;
+    text-align: start;
 
     .icon {
       fill: currentColor;
@@ -576,11 +600,11 @@ pre code.hljs {
     }
 
     &.space-left {
-      margin-left: 0;
+      @include bidi-style(margin-left, 0, margin-right, -10px);
     }
 
     &.space-right {
-      margin-right: 0;
+      @include bidi-style(margin-right, 0, margin-left, -10px);
     }
   }
 
@@ -598,16 +622,17 @@ pre code.hljs {
   }
 
   &.btn--split--first {
-    border-radius: 3px 0 0 3px;
+    @include bidi-style(border-radius, 3px 0 0 3px, border-radius, 0 3px 3px 0);
   }
   &.btn--split,
   &.btn--split--last {
     border-radius: 0;
-    border-left: none;
-    margin-left: 0 !important;
+    @include bidi-style(border-left-width, 0, border-right-width, 1px);
+    @include ltr(margin-left, 0 !important);
+    @include rtl(margin-right, 0 !important);
   }
   &.btn--split--last {
-    border-radius: 0 3px 3px 0;
+    @include bidi-style(border-radius, 0 3px 3px 0, border-radius, 3px 0 0 3px);
   }
 
   &.btn--dropdown {
@@ -628,32 +653,34 @@ pre code.hljs {
 .btn + .btn,
 .btn + .buttonDropdown,
 .buttonDropdown + .buttonDropdown {
-  margin-left: 10px;
+  @include bidi-style(margin-left, 10px, margin-right, 0);
 }
 
 .btn + .btn.align-right {
-  margin-left: auto;
+  @include bidi-style(margin-left, auto, margin-right, 0);
 }
 
 .btn.align-right ~ .btn {
-  margin-left: 15px;
+  @include bidi-style(margin-left, 15px, margin-right, 0);
 }
 
 .vertical > .btn:not(.hidden) + .btn {
-  margin-left: 0;
+  @include bidi-style(margin-left, 0, margin-right, 0);
   margin-top: 10px;
 }
 
 .btn--download .icon-download {
   margin-right: 6px;
+  @include rtl(margin-right, -10px);
   margin-top: 4px;
   margin-left: -10px;
+  @include rtl(margin-left, 6px);
   vertical-align: top;
   fill: white;
 }
 
 .btn-label {
-  margin-left: 7px;
+  @include bidi-style(margin-left, 7px, margin-right, 0);
 }
 
 .visibility-change {
@@ -706,7 +733,7 @@ pre code.hljs {
   }
 
   .btn + .btn {
-    margin-left: 0;
+    @include bidi-style(margin-left, 0, margin-right, 10px);
   }
 
   .btn--text, .btn--textLarge {
@@ -767,15 +794,17 @@ pre code.hljs {
   }
 
   &:not(:last-child):not(:only-child) {
-    border-right: none;
+    @include bidi-style(border-right-width, 0, border-left-width, 1px);
   }
 
   &:first-child {
     border-radius: 5px 0 0 5px;
+    @include rtl(border-radius, 0 5px 5px 0);
   }
 
   &:last-child {
     border-radius: 0 5px 5px 0;
+    @include rtl(border-radius, 5px 0 0 5px);
   }
 
   &:only-child {
@@ -783,7 +812,7 @@ pre code.hljs {
   }
 
   .badge {
-    margin: 0 5px 0 10px;
+    @include bidi-style(margin, 0 5px 0 10px, margin, 0 10px 0 5px);
     background: hsla(210,50%,10%,.24);
   }
 
@@ -841,7 +870,7 @@ pre code.hljs {
   vertical-align: top;
   border-radius: 9px;
   background: hsl(198,18%,86%);
-  margin-right: 3px;
+  @include bidi-style(margin-right, 3px, margin-left, 0);
   flex-shrink: 0;
 
   &:empty {
@@ -859,6 +888,7 @@ pre code.hljs {
     min-width: 0;
     padding: 0;
     margin-right: 0;
+    @include bidi-style(margin-right, 0, margin-left, 0);
     font-size: inherit;
     font-weight: inherit;
     text-align: inherit;
@@ -872,7 +902,7 @@ pre code.hljs {
 
 .key-value {
   td:first-child {
-    padding-right: 10px;
+    @include bidi-style(padding-right, 10px, padding-left, 0);
     color: #999;
   }
 }
@@ -935,15 +965,15 @@ table {
 }
 
 .table-column-sortIcon {
-  margin-left: auto;
+  @include bidi-style(margin-left, auto, margin-right, 0);
 }
 
 th.align-right {
   .table-column-title {
-    margin-left: auto;
+    @include bidi-style(margin-left, auto, margin-right, 0);
   }
   .table-column-sortIcon {
-    margin-left: 0;
+    @include bidi-style(margin-left, 0, margin-right, 0);
   }
 }
 
@@ -963,12 +993,12 @@ th.align-right {
 
 .table-col-resize {
   position: absolute;
-  right: 0;
+  @include bidi-style(right, 0, left, auto);
   top: 0;
   height: 100%;
   cursor: col-resize;
   padding: 10px;
-  margin-right: -10px;
+  @include bidi-style(margin-right, -10px, margin-left, 0);
   z-index: 1;
 
   &:after {
@@ -1019,7 +1049,7 @@ th.align-right {
   fill: hsl(206,7%,33%);
   width: 8px;
   height: 8px;
-  margin-left: 3px;
+  @include bidi-style(margin-left, 3px, margin-right, 0);
   margin-top: -2px;
   vertical-align: middle;
 }
@@ -1075,7 +1105,7 @@ th.align-right {
   &.checkbox-replacement--inline,
   &.radio-replacement--inline {
     display: inline-flex;
-    margin-right: 3px;
+    @include bidi-style(margin-right, 3px, margin-left, 0);
   }
 
   input {
@@ -1102,7 +1132,7 @@ th.align-right {
   }
 
   + .label-text {
-    margin-left: 0;
+    @include bidi-style(margin-left, 0, margin-right, 3px);
   }
 }
 
@@ -1205,7 +1235,7 @@ th.align-right {
 }
 
 #task [data-type="close"] {
-  margin-left: 5px;
+  @include bidi-style(margin-left, 5px, margin-right, 0);
   font-size: 13px;
   top: 1px;
 }
@@ -1214,7 +1244,7 @@ th.align-right {
 }
 
 #task .taskbar-new {
-  text-align: right;
+  text-align: end;
   padding-right: 12px;
 }
 
@@ -1280,7 +1310,7 @@ label,
   font-weight: normal;
   letter-spacing: 0.05em;
   margin-bottom: 4px;
-  text-align: left;
+  text-align: start;
   padding: 0;
   /* user-select: none; disabled because of chrome51 https://github.com/martini/zammad/issues/183 */
 }
@@ -1314,7 +1344,7 @@ table {
 }
 
 .label-text {
-  margin-left: 3px;
+  @include bidi-style(margin-left, 3px, margin-right, 0);
   user-select: none;
   cursor: pointer;
 }
@@ -1538,7 +1568,7 @@ fieldset > .form-group {
   opacity: 0.2;
   top: -2px;
   position: relative;
-  margin-left: auto;
+  @include bidi-style(margin-left, auto, margin-right, 0);
 
   .icon-help {
     display: block;
@@ -1721,7 +1751,7 @@ textarea.form-control {
 }
 
 select.form-control:not([multiple]) {
-  padding-right: 34px;
+  @include bidi-style(padding-right, 34px, padding-left, 12px);
   word-wrap: normal;
 }
 
@@ -1750,7 +1780,7 @@ select.form-control:not([multiple]) {
 .form-control + .icon-arrow-down,
 .dropdown-arrow {
   position: absolute;
-  right: 12px;
+  @include bidi-style(right, 12px, left, auto);
   top: 50%;
   margin-top: -3px;
   fill: black;
@@ -1817,9 +1847,9 @@ input.has-error {
   input,
   .form-control {
     flex: 1;
-    border-right: none;
-    border-top-right-radius: 0;
-    border-bottom-right-radius: 0;
+    @include bidi-style(border-right-width, 0, border-left-width, 1px);
+    @include bidi-style(border-top-right-radius, 0, border-top-left-radius, 3px);
+    @include bidi-style(border-bottom-right-radius, 0, border-bottom-left-radius, 3px);
 
     &:focus + .controls-button {
       .controls-button-inner {
@@ -1835,11 +1865,13 @@ input.has-error {
         content: "";
         position: absolute;
         left: 0;
+        @include rtl(left, -3px);
         top: -3px;
         right: -3px;
+        @include rtl(right, 0);
         bottom: -3px;
         background: hsl(201,62%,90%);
-        border-radius: 0 7px 7px 0;
+        @include bidi-style(border-radius, 0 7px 7px 0, border-radius, 7px 0 0 7px);
       }
     }
   }
@@ -1862,7 +1894,7 @@ input.has-error {
   background: white;
   position: relative;
   border: 1px solid hsl(0, 0%, 90%);
-  border-radius: 0 3px 3px 0;
+  @include bidi-style(border-radius, 0 3px 3px 0, border-radius, 3px 0 0 3px);
 }
 
 .searchfield {
@@ -1870,7 +1902,7 @@ input.has-error {
   margin-bottom: 20px;
 
   .icon {
-    left: 15px;
+    @include bidi-style(left, 15px, right, auto);
     top: 12px;
     width: 17px;
     height: 17px;
@@ -1882,6 +1914,7 @@ input.has-error {
     appearance: textfield;
     border-radius: 19px;
     padding: 0 17px 0 42px;
+    @include rtl(padding, 0 42px 0 17px);
     will-change: transform;
 
     &.is-empty + .empty-search {
@@ -1927,7 +1960,7 @@ input.has-error {
 
   svg,
   .icon {
-    margin-right: 14px;
+    @include bidi-style(margin-right, 14px, margin-left, 0);
   }
 
   h2 {
@@ -2048,6 +2081,7 @@ kbd {
 
 .pagination {
   margin: 0 0 0 19px;
+  @includ rtl(margin, 0 19px 0 0);
   display: flex;
 }
 
@@ -2057,6 +2091,18 @@ kbd {
   width: 31px;
   height: 31px;
   border-color: #e5e5e5;
+  @include bidi-style(margin-left, -1px, margin-right, 0);
+}
+
+.pagination > li:first-child > a,
+.pagination > li:first-child > span {
+  @include bidi-style(border-top-left-radius, 4px, border-top-right-radius, 0);
+  @include bidi-style(border-bottom-left-radius, 4px, border-bottom-right-radius, 0);
+}
+.pagination > li:last-child > a,
+.pagination > li:last-child > span {
+  @include bidi-style(border-top-right-radius, 4px, border-top-left-radius, 0);
+  @include bidi-style(border-bottom-right-radius, 4px, border-bottom-left-radius, 0);
 }
 
 .pagination > .active > a,
@@ -2071,6 +2117,7 @@ kbd {
 
 .pagination-counter {
   margin: 0 0 0 19px;
+  @include rtl(margin, 0 19px 0 0);
   line-height: 33px;
   color: #9c9c9b;
 }
@@ -2096,7 +2143,7 @@ kbd {
   align-items: center;
 
   .zammad-switch {
-    margin-right: 9px;
+    @include bidi-style(margin-right, 9px, margin-left, 0);
   }
 
   h1,
@@ -2108,18 +2155,18 @@ kbd {
 
 .page-header-center {
   justify-self: center;
-  padding-left: 9px;
+  @include bidi-style(padding-left, 9px, padding-right, 0);
   margin: 0 auto;
 
   & + .page-header-meta {
-    margin-left: 0;
+    @include bidi-style(margin-left, 0, margin-right, auto);
     flex: none;
   }
 }
 
 .page-header-meta {
-  margin-left: auto;
-  padding-left: 20px;
+  @include bidi-style(margin-left, auto, margin-right, 0);
+  @include bidi-style(padding-left, 20px, padding-right, 0);
   display: flex;
   justify-content: flex-end;
   flex: 1;
@@ -2132,7 +2179,7 @@ kbd {
   }
 
   .btn + .btn {
-    margin-left: 9px;
+    @include bidi-style(margin-left, 9px, margin-right, 0);
   }
 }
 
@@ -2156,9 +2203,9 @@ kbd {
 }
 
 .page-aside {
-  padding-right: 20px;
+  @include bidi-style(padding-right, 20px, padding-left, 0);
   border-right: 1px solid hsl(0,0%,90%);
-  margin-right: 20px;
+  @include bidi-style(margin-right, 20px, margin-left, 0);
   width: 240px;
   flex-shrink: 0;
   flex-grow: 0;
@@ -2176,13 +2223,13 @@ kbd {
 }
 
 .page-loading-label {
-  margin-left: 10px;
+  @include bidi-style(margin-left, 10px, margin-right, 0);
   margin-top: 1px;
 }
 
 .dropdown-menu .count {
   padding-top: 1px;
-  margin-left: 10px;
+  @include bidi-style(margin-left, 10px, margin-right, 0);
 }
 
 .help-block {
@@ -2315,6 +2362,7 @@ kbd {
   justify-content: center;
   color: hsl(233,7%,26%);
   margin: auto 0 34px -16px;
+  @include rtl(margin, auto -16px 34px 0);
   cursor: default;
   position: absolute;
   bottom: 0;
@@ -2322,12 +2370,12 @@ kbd {
   right: 0;
 
   .icon-logo {
-    margin-right: 8px;
+    @include bidi-style(margin-right, 8px, margin-left, 0);
     margin-top: -11px;
   }
 
   .logotype {
-    margin-left: 7px;
+    @include bidi-style(margin-left, 7px, margin-left, 0);
     margin-top: -3px;
     fill: hsl(225,9%,27%);
   }
@@ -2352,7 +2400,7 @@ kbd {
 }
 
 .fullscreen-body {
-  text-align: left;
+  text-align: start;
   display: inline-block;
 }
 
@@ -2411,7 +2459,7 @@ ol.tabs li {
     justify-content: center;
 
     .arrow {
-      margin-left: 10px;
+      @include bidi-style(margin-left, 10px, margin-right, 0);
       opacity: 0.75;
     }
 
@@ -2431,20 +2479,23 @@ ol.tabs li {
 
   .tab:first-child {
     border-radius: 3px 0 0 3px;
+    @include rtl(border-radius, 0 3px 3px 0);
+    @include bidi-style(border-right-width, 1px, border-right-width, 0);
   }
 
   .tab:last-child:not(:only-child) {
     border-radius: 0 3px 3px 0;
-    border-right: none;
+    @include bidi-style(border-right-width, 0, border-right-width, 1px);
+    @include rtl(border-radius, 3px 0 0 3px);
   }
 
   .tab:only-child {
     border-radius: 3px;
-    border-right: none;
+    @include bidi-style(border-right-width, 0, border-right-width, 1px);
   }
 
   .tab-badge {
-    margin-left: 3px;
+    @include bidi-style(margin-left, 3px, margin-right, 0);
     font-size: 0.95em;
   }
 
@@ -2469,10 +2520,12 @@ ol.tabs li {
 
       &:first-child {
         border-radius: 8px 0 0 8px;
+        @include rtl(border-radius, 0 8px 8px 0);
       }
 
       &:last-child {
         border-radius: 0 8px 8px 0;
+        @include rtl(border-radius, 8px 0 0 8px);
       }
 
       &:only-child {
@@ -2483,6 +2536,8 @@ ol.tabs li {
     .tab-dropdown {
       padding-left: 18px;
       padding-right: 15px;
+      @include rtl(padding-left, 15px);
+      @include rtl(padding-right, 18px);
     }
   }
 
@@ -2584,7 +2639,7 @@ ol.tabs li {
   .provider-icon {
     width: 29px;
     height: 24px;
-    margin-right: 10px;
+    @include bidi-style(margin-right, 10px, margin-left, 0);
   }
 }
 
@@ -2657,7 +2712,7 @@ ol.tabs li {
 
 .color-swatch {
   padding: 2px;
-  margin: -2px 0;
+  margin: -2px 0 -4px;
   cursor: pointer;
 
   /* :after technique for bigger click area */
@@ -2733,7 +2788,7 @@ form {
   margin-top: 10px;
 
   .btn + .btn:not(.align-right) {
-    margin-left: 20px;
+    @include bidi-style(margin-left, 20px, margin-right, 10px);
   }
 }
 
@@ -2743,7 +2798,7 @@ form a.standalone {
 }
 
   form a.standalone.align-right {
-    margin-left: auto;
+    @include bidi-style(margin-left, auto, margin-right, 0);
   }
 
 footer {
@@ -2751,6 +2806,8 @@ footer {
   padding-top: 10px;
   padding-left: 10px;
   padding-right: 22px;
+  @include rtl(padding-left, 22px);
+  @include rtl(padding-right, 10px);
 }
 
 .can-move {
@@ -2778,7 +2835,7 @@ footer {
   right: 20px;
 }
 .customer_info textarea {
-  padding-left: 10px;
+  @include bidi-style(padding-left, 10px, padding-right, 0);
   width: 100%;
   border-color: #eee;
 }
@@ -2804,7 +2861,7 @@ footer {
 
   .tabsHolder {
     flex: 1;
-    margin-right: 20px;
+    @include bidi-style(margin-right, 20px, margin-left, 0);
     min-width: 0; /* Firefox bug fix */
   }
 
@@ -2865,12 +2922,12 @@ footer {
   }
 
   .bulkAction .btn--text {
-    margin-right: 0;
+    @include bidi-style(margin-right, 0, margin-left, 16px);
   }
 
   .bulkAction-controls {
     margin-top: 10px;
-    margin-left: auto;
+    @include bidi-style(margin-left, auto, margin-right, 0);
   }
 
 .panel {
@@ -2953,7 +3010,7 @@ footer {
   width: 60px;
 }
 .sub_attribute .controls {
-  margin-left: 80px;
+  @include bidi-style(margin-left, 80px, margin-right, 0);
 }
 
 .splash {
@@ -2970,7 +3027,7 @@ footer {
   color: hsl(0,0%,45%);
 
   .icon {
-    margin-right: 10px;
+    @include bidi-style(margin-right, 10px, margin-left, 0);
     filter: grayscale(90%);
   }
 }
@@ -2995,7 +3052,7 @@ footer {
   .menu .badge {
     background: $ok-color;
     color: hsl(233,10%,16%);
-    margin-right: 8px;
+    @include bidi-style(margin-right, 8px, margin-left, 0);
   }
 
   .menu .zammad-switch {
@@ -3056,7 +3113,7 @@ footer {
   }
 
   .menu-item-icon {
-    margin-right: 15px;
+    @include bidi-style(margin-right, 15px, margin-left, 0);
     width: 24px;
     height: 24px;
     fill: hsl(206,7%,37%);
@@ -3101,11 +3158,11 @@ footer {
     }
 
     .tasks--standalone .icon-task-state {
-      margin-right: 4px;
+      @include bidi-style(margin-right, 4px, margin-left, 0);
     }
 
   .nav-tab {
-    padding: 10px 15px 9px 0;
+    @include bidi-style(padding, 10px 15px 9px 0, padding, 10px 0 9px 15px);
     position: relative;
     color: #808080;
     display: flex;
@@ -3123,7 +3180,7 @@ footer {
     }
 
     .navigation .nav-tab-name {
-      text-align: left;
+      text-align: start;
     }
 
     .tasks-navigation .nav-tab-icon .error {
@@ -3190,10 +3247,10 @@ footer {
 
   .nav-tab-close {
     position: absolute;
-    right: 0;
+    @include bidi-style(right, 0, left, auto);
     top: 0;
     height: 100%;
-    padding: 0 16px 0 0;
+    @include bidi-style(padding-right, 16px, padding-left, 0);
     visibility: hidden;
     @extend .u-clickable;
     display: flex;
@@ -3230,8 +3287,8 @@ footer {
     }
 
 .icon-task-state {
-  vertical-align: middle;
-  margin-top: -2px;
+  margin-top: 1px;
+  display: block;
 }
 
 .nav-tab-icon .icon-task-state {
@@ -3342,13 +3399,14 @@ footer {
     position: absolute;
     top: 8px;
     left: 10px;
+    @include bidi-style(left, 10px, right, auto);
     z-index: 2;
     opacity: 0.5;
     fill: white;
   }
 
   .search.focused .search-holder {
-    margin-right: -46px;
+    @include bidi-style(margin-right, -46px, margin-left, 0);
   }
 
   .search.focused .logo {
@@ -3739,7 +3797,7 @@ footer {
   padding: 20px;
   color: hsl(60,1%,34%);
   background: white;
-  border-right: 1px solid #e6e6e6;
+  @include bidi-style(border-right, 1px solid #e6e6e6, border-left, none);
   overflow: auto;
   
   @include small-desktop {
@@ -3842,8 +3900,10 @@ footer {
 
   .nav-pills > li > a > .badge {
     margin-left: auto;
-    padding-left: 10px;
     margin-right: 5px;
+    @include bidi-style(padding-left, 10px, padding-right, 0);
+    @include rtl(margin-left, 5px);
+    @include rtl(margin-right, auto);
   }
 
   a.list-group-item.active > .badge,
@@ -3898,25 +3958,35 @@ footer {
     margin-bottom: 21px;
   }
 
-  .popover.right { margin-left: 4px; }
+  .popover.right { 
+    margin-left: 4px;
+  }
   .popover.right > .arrow {
     border-right: none;
     left: -9px;
   }
 
-  .popover.top { margin-bottom: 9px; }
+  .popover.top {
+    margin-bottom: 9px;
+  }
   .popover.top > .arrow {
     border-top: none;
     bottom: -9px;
   }
 
-  .popover.left { margin-right: 9px; }
+  .popover.left { 
+    margin-right: 9px;
+    margin-left: 0;
+  }
+
   .popover.left > .arrow {
     border-left: none;
     right: -9px;
   }
 
-  .popover.bottom { margin-top: 9px; }
+  .popover.bottom { 
+    margin-top: 9px;
+  }
   .popover.bottom > .arrow {
     border-bottom: none;
     top: -9px;
@@ -4038,7 +4108,7 @@ footer {
 
   .popover-notificationsCounter {
     color: #e25253;
-    padding-left: 3px;
+    @include bidi-style(padding-left, 3px, padding-right, 0);
   }
 
 .user-popover,
@@ -4079,7 +4149,7 @@ footer {
 .total-tickets {
   height: 83px;
   width: 48px;
-  margin-right: 4px;
+  @include bidi-style(margin-right, 4px, margin-left, 0);
   margin-bottom: -9px;
 }
 
@@ -4216,20 +4286,20 @@ footer {
 
   .stat-legend {
     margin-top: 30px;
-    margin-left: auto;
+    @include bidi-style(margin-left, auto, margin-right, 0);
     display: flex;
   }
 
   .stat-legendEntry {
     font-size: 11px;
     line-height: 1;
-    margin-left: 20px;
+    @include bidi-style(margin-left, 20px, margin-right, 0);
     background: none !important;
   }
 
   .stat-circle {
     margin-bottom: -1px;
-    margin-right: 3px;
+    @include bidi-style(margin-right, 3px, margin-left, 0);
     width: 10px;
     height: 10px;
     border-radius: 100%;
@@ -4265,6 +4335,8 @@ footer {
     margin-left: 19px;
     margin-bottom: 15px;
     margin-right: 26px;
+    @include rtl(margin-right, 19px);
+    @include rtl(margin-left, 26px);
   }
 
   .activity-entries {
@@ -4289,7 +4361,7 @@ footer {
     }
 
     &.activity-entry--removeable {
-      padding-right: 0;
+      @include bidi-style(padding-right, 0, margin-left, 17px);
     }
 
     &:not(:hover) .activity-remove {
@@ -4307,17 +4379,19 @@ footer {
 
     &.activity-entry--removeable:not(:last-child) .activity-body:after {
       right: 17px;
+      @include bidi-style(right, 17px, left, 0);
     }
   }
 
   .activity-avatar {
     padding: 16px 2px 0;
-    margin-right: 10px;
+    @include bidi-style(margin-right, 10px, margin-left, 0);
     flex-shrink: 0;
   }
 
   .activity-body {
     padding: 16px 0 16px 2px;
+    @include rtl(padding, 16px 2px 16px 0);
     position: relative;
     display: flex;
     flex: 1;
@@ -4347,6 +4421,8 @@ footer {
     cursor: pointer;
     padding-left: 10px;
     padding-right: 27px;
+    @include rtl(padding-left, 27px);
+    @include rtl(padding-right, 10px);
 
     .activity-remove-icon-holder {
       width: 19px;
@@ -4512,7 +4588,7 @@ footer {
   justify-content: flex-end;
   align-items: center;
   padding: 28px 0 0 0;
-  margin-right: -40px;
+  @include bidi-style(margin-right, -40px, margin-left, 0);
 }
 
 .icon-marker {
@@ -4532,7 +4608,7 @@ footer {
 
 .ticketZoom > .overview-navigator {
   margin-top: 32px;
-  padding-left: 20px;
+  @include bidi-style(padding-left, 20px, padding-right, 0);
 }
 
 .ticket-article,
@@ -4631,13 +4707,14 @@ footer {
     }
 
     .article-meta-value {
-      margin-left: 8px;
+      @include bidi-style(margin-left, 8px, margin-right, 0);
     }
 
     .article-meta-icon {
       fill: white;
       vertical-align: top;
       margin: 2px 3px 0 0;
+      @include rtl(margin, 2px 0 0 3px);
     }
 
     .article-meta .text-muted {
@@ -4827,7 +4904,7 @@ footer {
     }
 
     .article-action-icon {
-      margin-right: 5px;
+      @include bidi-style(margin-right, 5px, margin-left, 0);
       vertical-align: top;
       width: 17px;
       height: 17px;
@@ -4948,11 +5025,11 @@ footer {
   }
 
   .pop-selectable:first-child {
-    border-radius: 4px 0 0 4px;
+    @include bidi-style(border-radius, 4px 0 0 4px, border-radius, 0 4px 4px 0);
   }
 
   .pop-selectable:last-child {
-    border-radius: 0 4px 4px 0;
+    @include bidi-style(border-radius, 0 4px 4px 0, border-radius, 4px 0 0 4px);
   }
 
   .pop-selectable:only-child {
@@ -4991,7 +5068,7 @@ footer {
     }
 
     .recipient-count {
-      margin-left: 3px;
+      @include bidi-style(margin-left, 3px, margin-right, 0);
       margin-top: 1px;
       line-height: 1;
     }
@@ -5037,7 +5114,7 @@ footer {
     }
 
     .list-entry-name {
-      margin-left: 18px;
+      @include bidi-style(margin-left, 18px, margin-right, 0);
     }
 
     .list-entry-type {
@@ -5063,11 +5140,13 @@ footer {
 
     .list-entry-type div:first-child {
       border-radius: 3px 0 0 3px;
+      @include rtl(border-radius, 0 3px 3px 0);
     }
 
     .list-entry-type div:last-child {
       border-left: none;
       border-radius: 0 3px 3px 0;
+      @include rtl(border-radius, 3px 0 0 3px);
     }
 
     .recipient-list input {
@@ -5139,6 +5218,7 @@ footer {
     .attachment {
       font-size: 13px;
       padding: 1px 10px 1px 7px;
+      @include rtl(padding, 1px 7px 1px 10px);
       cursor: default;
       position: relative;
       display: flex;
@@ -5149,7 +5229,7 @@ footer {
     }
 
       .attachment-name {
-        margin-right: 5px;
+        @include bidi-style(margin-right, 5px, margin-left, 0);
         min-width: 0;
         @extend .u-highlight;
       }
@@ -5157,7 +5237,7 @@ footer {
       .attachment-size {
         white-space: nowrap;
         float: right;
-        margin-right: 10px;
+        @include bidi-style(margin-right, 10px, margin-left, 0);
       }
 
       .attachment-delete {
@@ -5165,7 +5245,7 @@ footer {
         text-decoration: underline;
         display: none;
         white-space: nowrap;
-        margin-left: auto;
+        @include bidi-style(margin-left, auto, margin-right, 0);
         cursor: pointer;
         user-select: none;
       }
@@ -5183,7 +5263,7 @@ footer {
           fill: hsl(198,18%,72%);
           width: 9px;
           height: 9px;
-          margin-right: 5px;
+          @include bidi-style(margin-right, 5px, margin-left, 0);
         }
 
     .attachmentPlaceholder-inputHolder {
@@ -5201,7 +5281,7 @@ footer {
 
     .attachmentUpload-cancel {
       @extend .u-clickable;
-      margin-left: auto;
+      @include bidi-style(margin-left, auto, margin-right, 0);
       text-decoration: underline;
     }
 
@@ -5209,7 +5289,7 @@ footer {
       fill: hsl(198,18%,72%);
       width: 9px;
       height: 9px;
-      margin-right: 5px;
+      @include bidi-style(margin-right, 5px, margin-left, 0);
     }
 
     .attachmentUpload-progressBar {
@@ -5221,16 +5301,18 @@ footer {
     }
 
 .tabsSidebar-tabsSpacer {
-  padding-right: 62px !important;
+  @include bidi-style(padding-right, 62px !important, padding-left, 0);
 }
 
 .tabsSidebar-sidebarSpacer {
-  margin-right: $sidebarWidth;
+  @include bidi-style(margin-right, $sidebarWidth, margin-left, 0);
   transition: margin-right 500ms;
+  @include rtl(transition, margin-left 500ms);
 }
 
 .tabsSidebar-sidebarSpacer.is-closed {
   margin-right: 0;
+  @include rtl(margin-left, 0);
 }
 
 .tabsSidebar-holder {
@@ -5263,16 +5345,17 @@ footer {
   }
 
   .sidebar-header-headline {
-    padding: 33px 0 17px 25px;
+    padding: 33px 8px 17px 25px;
+    @include rtl(padding, 33px 25px 17px 8px);
     margin: 0 0 0 -20px;
+    @include rtl(margin, 0 -20px 0 0);
     line-height: 1;
-    padding-right: 8px;
     @extend .u-clickable, .u-textTruncate;
   }
 
   .sidebar-header-actions {
     flex: 1;
-    margin-right: 5px;
+    @include bidi-style(margin-right, 5px, margin-left, 0);
     display: flex;
     align-items: center;
 
@@ -5314,7 +5397,7 @@ footer {
 
   .tabsSidebar {
     position: absolute;
-    right: 0;
+    @include bidi-style(right, 0, left, auto);
     top: 0;
     bottom: 0;
     transition: 500ms;
@@ -5326,6 +5409,7 @@ footer {
 
   .tabsSidebar.is-closed {
     transform: translateX($sidebarWidth);
+    @include rtl(transform, translateX(-$sidebarWidth));
   }
 
   .tabsSidebar-tabs {
@@ -5333,7 +5417,7 @@ footer {
     flex-direction: column;
     justify-content: center;
     position: absolute;
-    left: -55px;
+    @include bidi-style(left, -55px, right, auto);
     top: 0;
     bottom: 0;
     pointer-events: none;
@@ -5371,12 +5455,12 @@ footer {
   }
 
   .tabsSidebar-tab:first-child {
-    border-top-left-radius: 8px;
+    @include bidi-style(border-top-left-radius, 8px, border-top-right-radius, 0);
     border-top: none;
   }
 
   .tabsSidebar-tab:last-child {
-    border-bottom-left-radius: 8px;
+    @include bidi-style(border-bottom-left-radius, 8px, border-bottom-right-radius, 0);
   }
 
   .tabsSidebar-tab .icon {
@@ -5460,7 +5544,7 @@ footer {
 
   .list-item-delete {
     padding: 0 10px;
-    margin-right: -3px;
+    @include bidi-style(margin-right, -3px, margin-left, 0);
     display: flex;
     align-items: center;
     justify-content: center;
@@ -5484,7 +5568,7 @@ footer {
   font-size: 11px;
   border-radius: 7px;
   padding: 0 5px;
-  margin-right: 2px;
+  @include bidi-style(margin-right, 2px, margin-left, 0);
 }
 
 .attributeBar {
@@ -5547,7 +5631,7 @@ footer {
     top: 34px;
     height: 100%;
     position: absolute;
-    margin-left: -34px;
+    @include bidi-style(margin-left, -34px, margin-right, 0);
     z-index: 1;
   }
 }
@@ -5637,7 +5721,7 @@ footer {
 
   .box-progress-body {
     flex: 1;
-    margin-left: 24px;
+    @include bidi-style(margin-left, 24px, margin-right, 0);
     display: flex;
     align-items: center;
     justify-content: center;
@@ -5676,7 +5760,7 @@ footer {
   height: 16px;
   fill: #ccc;
   vertical-align: top;
-  margin-right: 9px;
+  @include bidi-style(margin-right, 9px, margin-left, 0);
   margin-top: 11px;
   transform: scale(1.2);
 }
@@ -5797,7 +5881,7 @@ footer {
   .template-attribute {
     height: 24px;
     line-height: 25px;
-    padding-left: 10px;
+    @include bidi-style(padding-left, 10px, padding-right, 0);
     margin-bottom: 2px;
     font-size: 13px;
     color: hsl(198,11%,59%);
@@ -5808,11 +5892,11 @@ footer {
 
     .template-attribute .key {
       text-transform: uppercase;
-      margin-right: 3px;
+      @include bidi-style(margin-right, 3px, margin-left, 0);
     }
 
     .template-attribute .value {
-      margin-left: 3px;
+      @include bidi-style(margin-left, 3px, margin-right, 0);
     }
 
     .template-attribute .delete {
@@ -5873,12 +5957,12 @@ footer {
   height: 18px;
 }
   .switchBackToUser-text {
-    margin-left: 10px;
+    @include bidi-style(margin-left, 10px, margin-right, 0);
   }
   .switchBackToUser-close {
     width: 40px;
     height: 40px;
-    margin-right: -10px;
+    @include bidi-style(margin-right, -10px, margin-left, 0);
     display: flex;
     align-items: center;
     justify-content: center;
@@ -5933,6 +6017,8 @@ footer {
     padding: 23px;
     position: absolute;
     right: 0;
+    @include rtl(right, auto);
+    @include rtl(left, 0);
     top: 0;
     @extend .u-clickable;
   }
@@ -5974,7 +6060,7 @@ footer {
 
 .modal.modal--local {
   display: block;
-  padding-left: 40px;
+  @include bidi-style(padding-left, 40px, padding-right, 0);
 
   .modal-backdrop {
     background: hsla(210,17%,93%,.55);
@@ -6013,7 +6099,7 @@ footer {
     background: none;
     color: inherit;
     padding: 2px 5px;
-    margin-left: 7px;
+    @include bidi-style(margin-left, 7px, margin-right, 0);
     line-height: 1;
     vertical-align: baseline;
     opacity: 0.5;
@@ -6105,7 +6191,7 @@ footer {
   }
 
   .dropdown-menu .badge {
-    padding-left: 10px;
+    @include bidi-style(padding-left, 10px, padding-right, 0);
   }
 
   .dropdown.dropdown--actions {
@@ -6130,7 +6216,7 @@ footer {
 
     .dropdown-selectedSpacer {
       width: 34px;
-      margin-left: auto;
+      @include bidi-style(margin-left, auto, margin-right, 0);
       justify-content: flex-end;
       opacity: 0;
 
@@ -6189,7 +6275,7 @@ footer {
 
     .icon {
       fill: white;
-      margin-right: 10px;
+      @include bidi-style(margin-right, 10px, margin-left, 0);
       flex-shrink: 0;
     }
   }
@@ -6219,7 +6305,7 @@ footer {
 
   .recipientList-entry .recipientList-iconSpacer {
     width: 20px;
-    margin-left: -5px;
+    @include bidi-style(margin-left, -5px, margin-right, 0);
     display: flex;
     align-items: center;
     justify-content: center;
@@ -6243,7 +6329,7 @@ footer {
 
   .recipientList-name {
     color: white;
-    margin-left: 10px;
+    @include bidi-style(margin-left, 10px, margin-right, 0);
     flex: 1;
     @extend .u-textTruncate;
   }
@@ -6262,7 +6348,7 @@ footer {
   }
 
   .recipientList-icon.plus {
-    margin-left: 13px;
+    @include bidi-style(margin-left, 13px, margin-right, 0);
   }
 
   .recipientList--new {
@@ -6293,12 +6379,13 @@ footer {
 
 .userInfo-avatar {
   float: right;
+  @include rtl(float, left);
   position: relative;
 }
 
 .organizationInfo-avatar {
   @extend .userInfo-avatar;
-  padding: 18px 0 0 18px;
+  @include bidi-style(padding, 18px 0 0 18px, padding, 18px 18px 0 0);
 }
 
 .userList {
@@ -6317,7 +6404,7 @@ footer {
 
   .userList-name {
     @extend .u-textTruncate;
-    margin-left: 7px;
+    @include bidi-style(margin-left, 7px, margin-right, 0);
   }
 }
 
@@ -6350,7 +6437,8 @@ footer {
 }
 
 .userSearch-label {
-  margin: 11px 10px 0 0;
+  margin-top: 11px;
+  @include bidi-style(margin-right, 10px, margin-left, 0);
 }
 
 .userSearch .tab:not(.active) {
@@ -6379,6 +6467,7 @@ footer {
   display: flex;
   margin: 10px -20px 20px;
   padding: 0 20px 0 21px; /* margin-left: -1px */
+  @include rtl(padding, 0 21px 0 20px);
   position: relative;
 }
 
@@ -6392,10 +6481,12 @@ footer {
 
   &:first-child {
     border-radius: 7px 0 0 7px;
+    @include rtl(border-radius, 0 7px 7px 0);
   }
 
   &:last-child {
     border-radius: 0 7px 7px 0;
+    @include rtl(border-radius, 7px 0 0 7px);
   }
 
   &:only-child {
@@ -6440,7 +6531,7 @@ footer {
 }
 
 .form-item + .btn {
-  margin-left: 23px;
+  @include bidi-style(margin-left, 23px, margin-right, 0);
 }
 
 .scrollPageHeader {
@@ -6481,7 +6572,7 @@ footer {
 
 .wizard-logo {
   fill: white;
-  margin-left: -25px;
+  @include bidi-style(margin-left, -25px, margin-right, 0);
   margin-bottom: 5px;
 }
 
@@ -6541,7 +6632,7 @@ label + .wizard-buttonList {
 
 .wizard-loadingText .loading {
   vertical-align: middle;
-  margin-right: 10px;
+  @include bidi-style(margin-right, 10px, margin-left, 0);
 }
 
 .wizard-aside {
@@ -6619,7 +6710,7 @@ label + .wizard-buttonList {
 
 .input-feedback {
   position: absolute;
-  padding-left: 10px;
+  @include bidi-style(padding-left, 10px, padding-right, 0);
   right: 1px;
   top: 1px;
   bottom: 1px;
@@ -6654,7 +6745,7 @@ label + .wizard-buttonList {
 }
 
 .progressTable td:first-child {
-  text-align: right;
+  text-align: end;
 }
 
 .progressTable progress {
@@ -6664,7 +6755,7 @@ label + .wizard-buttonList {
 }
 
 .progressTable .icon-checkmark {
-  margin-left: 10px;
+  @include bidi-style(margin-left, 10px, margin-right, 0);
   opacity: 0;
 }
 
@@ -6905,11 +6996,11 @@ label + .wizard-buttonList {
 }
 
 .profile-action {
-  margin-right: -20px;
+  @include bidi-style(margin-right, -20px, margin-left, 0);
 
   .dropdown-toggle {
     margin-top: -20px;
-    margin-right: -30px;
+    @include bidi-style(margin-right, -30px, margin-left, 0);
     margin-bottom: 8px;
     padding: 26px 40px 2px;
   }
@@ -6927,7 +7018,7 @@ label + .wizard-buttonList {
 }
 
 .profile-details {
-  margin-left: -50px;
+  @include bidi-style(margin-left, -50px, margin-right, 0);
 }
 
 .profile-ticketsPlaceholder {
@@ -6942,7 +7033,7 @@ label + .wizard-buttonList {
 
 .profile-detailsEntry {
   margin: 8px 0;
-  padding-left: 50px;
+  @include bidi-style(padding-left, 50px, padding-right, 0);
   width: 50%;
 }
 
@@ -6958,7 +7049,7 @@ label + .wizard-buttonList {
   align-items: center;
 
   .avatar {
-    margin-right: 10px;
+    @include bidi-style(margin-right, 10px, margin-left, 0);
   }
 }
 
@@ -7047,11 +7138,12 @@ label + .wizard-buttonList {
 }
 
 .overview-navigator {
-  @extend .horizontal;
+  display: flex;
 }
 
 .overview-navigator .pagination {
   margin: 0 0 0 10px;
+  @include rtl(margin, 0 10px 0 0);
 }
 
 .empty-space {
@@ -7082,10 +7174,12 @@ label + .wizard-buttonList {
 
   &:first-child {
     border-radius: 4px 4px 0 0;
+    @include rtl(border-radius, 0 0 4px 4px);
   }
 
   &:last-child {
     border-radius: 0 0 4px 4px;
+    @include rtl(border-radius, 4px 4px 0 0);
   }
 
   &:only-child {
@@ -7104,12 +7198,14 @@ label + .wizard-buttonList {
 
   .controls,
   input {
-    margin-right: 5px;
+    @include bidi-style(margin-right, 5px, margin-left, 0);
   }
 
   .controls-label {
     margin-left: 0;
     margin-right: 5px;
+    @include rtl(margin-left, 5px);
+    @include rtl(margin-right, 0);
   }
 
   select,
@@ -7214,6 +7310,7 @@ output {
       0 0 0 1px rgba(0,0,0,.05),
       0 1px 3px rgba(0,0,0,.2);
     background: white;
+    @include rtl(transform, translateX(70%));
   }
 }
 
@@ -7238,6 +7335,7 @@ output {
 
   &:checked + label:after {
     transform: translateX(70%);
+    @include rtl(transform, none);
   }
 }
 
@@ -7246,7 +7344,7 @@ output {
 }
 
 .horizontal-filter-text {
-  margin-right: 5px;
+  @include bidi-style(margin-right, 5px, margin-left, 0);
 }
 
 .filter-controls {
@@ -7279,7 +7377,7 @@ output {
   }
 
   &:not(:last-child) {
-    margin-right: 7px;
+    @include bidi-style(margin-right, 7px, margin-left, 0);
   }
 
   .icon {
@@ -7390,7 +7488,7 @@ output {
   }
 
   .settings-list-separator {
-    border-left-width: 3px;
+    @include bidi-style(border-left-width, 3px, border-right-width, 1px);
   }
 
   .text-muted {
@@ -7411,7 +7509,7 @@ output {
 
   th:not(:last-child),
   td:not(:last-child) {
-    border-right: none;
+    @include bidi-style(border-right-width, 0, border-left-width, 1px);
   }
 
   tr:not(:last-child) td,
@@ -7425,21 +7523,21 @@ output {
   }
 
   & > thead > tr > th:first-child {
-    border-top-left-radius: 4px;
+    @include bidi-style(border-top-left-radius, 4px, border-top-right-radius, 0);
   }
 
   & > thead > tr > th:last-child {
-    border-top-right-radius: 4px;
+    @include bidi-style(border-top-right-radius, 4px, border-top-left-radius, 0);
   }
 
   & > tbody:last-child > tr:last-child > td:first-child,
   & > tfoot:last-child > tr:last-child > td:first-child {
-    border-bottom-left-radius: 4px;
+    @include bidi-style(border-bottom-left-radius, 4px, border-bottom-right-radius, 0);
   }
 
   & > tbody:last-child > tr:last-child > td:last-child,
   & > tfoot:last-child > tr:last-child > td:last-child {
-    border-bottom-right-radius: 4px;
+    @include bidi-style(border-bottom-right-radius, 4px, border-bottom-left-radius, 0);
   }
 
   p {
@@ -7554,11 +7652,11 @@ output {
   }
 
   &:first-child {
-    margin-left: 0;
+    @include bidi-style(margin-left, 0, margin-left, 14px);
   }
 
   &:last-child {
-    margin-right: 0;
+    @include bidi-style(margin-right, 0, margin-left, 14px);
   }
 }
 
@@ -7567,10 +7665,12 @@ output {
 
   .form-control {
     padding-right: 37px;
+    @include bidi-style(padding-right, 37px, padding-left, 12px);
   }
 
   .searchableSelect-main {
     position: relative;
+    line-height: 19px;
 
     &.form-control--small ~ .searchableSelect-autocomplete {
       top: 7px;
@@ -7595,7 +7695,7 @@ output {
     display: block;
     
     & + .icon {
-      margin-left: 10px;
+      @include bidi-style(margin-left, 10px, margin-right, 0);
     }
   }
 
@@ -7624,6 +7724,7 @@ output {
     display: flex;
     pointer-events: none;
     white-space: pre;
+    line-height: 19px;
   }
 
   .searchableSelect-autocomplete-invisible {
@@ -7729,14 +7830,12 @@ output {
   }
 
   .action-label {
-    margin-left: auto;
     background: hsl(197,20%,93%);
     border: 1px solid hsl(197,20%,88%);
     align-self: flex-start;
     padding: 5px 10px;
-    margin-right: -25px;
-    margin-top: -4px;
-    margin-bottom: -5px;
+    margin: -4px -25px -5px auto;
+    @include rtl(margin, -4px auto -5px -25px);
     color: hsl(197,16%,65%);
     cursor: default;
   }
@@ -7752,7 +7851,7 @@ output {
 
   .action-controls {
     display: flex;
-    margin-left: auto;
+    @include bidi-style(margin-left, auto, margin-right, 0);
     align-self: flex-end;
 
     .btn {
@@ -7901,7 +8000,7 @@ output {
     .icon {
       vertical-align: middle;
       margin-top: -3px;
-      margin-right: 5px;
+      @include bidi-style(margin-right, 5px, margin-left, 0);
     }
 
     a {
@@ -7954,7 +8053,7 @@ output {
   height: 133px;
 
   .loading-text {
-    margin-left: 10px;
+    @include bidi-style(margin-left, 10px, margin-right, 0);
   }
 }
 
@@ -8019,14 +8118,14 @@ output {
   white-space: nowrap;
 
   .status-badge {
-    margin-left: 2px;
+    @include bidi-style(margin-left, 2px, margin-right, 0);
     vertical-align: middle;
     height: 100%;
   }
 }
 
 .chat-status {
-  margin-left: 10px;
+  @include bidi-style(margin-left, 10px, margin-right, 0);
 
   &[data-status='online'] .icon {
     fill: $supergood-color;
@@ -8089,7 +8188,7 @@ output {
 
   .icon {
     fill: hsl(210,5%,78%);
-    margin-right: 8px;
+    @include bidi-style(margin-right, 8px, margin-left, 0);
   }
 }
 
@@ -8145,7 +8244,7 @@ output {
 }
 
 .chat-message--agent {
-  margin-left: auto;
+  @include bidi-style(margin-left, auto, margin-right, 0);
   background: hsl(199,44%,93%);
   align-self: flex-end;
 }
@@ -8164,13 +8263,13 @@ output {
 }
 
 .chat-loader {
-  margin-right: -4px;
+  @include bidi-style(margin-right, -4px, margin-left, 0);
 
   .icon {
     width: 12px;
     height: 12px;
     fill: hsl(0,0%,90%);
-    margin-left: -4px;
+    @include bidi-style(margin-left, -4px, margin-right, 0);
     vertical-align: middle;
     animation: ease-in-out load-fade 600ms infinite alternate;
   }
@@ -8208,7 +8307,7 @@ output {
 }
 
 .chat-input {
-  margin-right: 10px;
+  @include bidi-style(margin-right, 10px, margin-left, 0);
   flex-grow: 1;
   position: relative;
   
@@ -8257,11 +8356,11 @@ output {
   .browser-input {
     position: relative;
     flex: 1;
-    margin-right: 10px;
+    @include bidi-style(margin-right, 10px, margin-left, 0);
 
     input {
       min-width: 0;
-      padding-right: 40px;
+      @include bidi-style(padding-right, 40px, padding-left, 12px);
 
       &.is-loading + .loading.icon {
         display: block;
@@ -8270,7 +8369,7 @@ output {
 
     .loading.icon {
       position: absolute;
-      right: 11px;
+      @include bidi-style(right, 11px, left, auto);
       top: 10px;
       display: none;
     }
@@ -9009,19 +9108,19 @@ body.fit {
 }
 
 .align-left {
-  margin-right: auto;
+  @include bidi-style(margin-right, auto, margin-left, 0);
 }
 
 .align-right {
-  margin-left: auto;
+  @include bidi-style(margin-left, auto, margin-right, 0);
 }
 
 .space-left {
-  margin-left: 10px;
+  @include bidi-style(margin-left, 10px, margin-right, 0);
 }
 
 .space-right {
-  margin-right: 10px;
+  @include bidi-style(margin-right, 10px, margin-left, 0);
 }
 
 .align-center {

From 1ce4c024ce56ada1e7e9a90f1cc4ea0b7c3eb3bd Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 28 Jul 2017 16:58:13 +0200
Subject: [PATCH 161/234] RTL: fix text-align regression in IE and Edge

Sadly, text-align: start and text-align: end are not yet supported in IE and Edge. They would be self-aware of the reading direction. see #1205
---
 app/assets/stylesheets/bootstrap.css | 20 ++++++++++----------
 app/assets/stylesheets/zammad.scss   |  3 +++
 2 files changed, 13 insertions(+), 10 deletions(-)

diff --git a/app/assets/stylesheets/bootstrap.css b/app/assets/stylesheets/bootstrap.css
index 649165728..794beac23 100644
--- a/app/assets/stylesheets/bootstrap.css
+++ b/app/assets/stylesheets/bootstrap.css
@@ -479,10 +479,10 @@ mark,
   background-color: #fcf8e3;
 }
 .text-left {
-  text-align: start;
+  text-align: left;
 }
 .text-right {
-  text-align: end;
+  text-align: right;
 }
 .text-center {
   text-align: center;
@@ -611,7 +611,7 @@ dd {
     width: 160px;
     overflow: hidden;
     clear: left;
-    text-align: end;
+    text-align: right;
     text-overflow: ellipsis;
     white-space: nowrap;
   }
@@ -656,7 +656,7 @@ blockquote .small:before {
 blockquote.pull-right {
   padding-right: 15px;
   padding-left: 0;
-  text-align: end;
+  text-align: right;
   border-right: 5px solid #eee;
   border-left: 0;
 }
@@ -1368,10 +1368,10 @@ caption {
   padding-top: 8px;
   padding-bottom: 8px;
   color: #777;
-  text-align: start;
+  text-align: left;
 }
 th {
-  text-align: start;
+  text-align: left;
 }
 .table {
   width: 100%;
@@ -2020,7 +2020,7 @@ select[multiple].form-group-lg .form-control {
   .form-horizontal .control-label {
     padding-top: 7px;
     margin-bottom: 0;
-    text-align: end;
+    text-align: right;
   }
 }
 .form-horizontal .has-feedback .form-control-feedback {
@@ -2100,7 +2100,7 @@ tbody.collapse.in {
   padding: 5px 0;
   margin: 2px 0 0;
   font-size: 14px;
-  text-align: start;
+  text-align: left;
   list-style: none;
   background-color: #fff;
   -webkit-background-clip: padding-box;
@@ -4114,7 +4114,7 @@ button.close {
 }
 .modal-footer {
   padding: 15px;
-  text-align: end;
+  text-align: right;
   border-top: 1px solid #e5e5e5;
 }
 .modal-footer .btn + .btn {
@@ -4268,7 +4268,7 @@ button.close {
   font-size: 14px;
   font-weight: normal;
   line-height: 1.42857143;
-  text-align: start;
+  text-align: left;
   white-space: normal;
   background-color: #fff;
   -webkit-background-clip: padding-box;
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index c054a866d..fcf53288d 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -3941,6 +3941,7 @@ footer {
   border: none;
   color: hsl(206,7%,28%);
   box-shadow: 0 1px 14px rgba(0,8,14,.25);
+  @include rtl(text-align, right);
 }
 
   .popover-body {
@@ -6048,6 +6049,7 @@ footer {
     padding: 23px 23px 20px;
     border: none;
     display: flex;
+    @include rtl(text-align, left);
   }
 
   .modal-leftFooter,
@@ -6093,6 +6095,7 @@ footer {
   border: none;
   box-shadow: none;
   overflow: hidden;
+  @include rtl(text-align, right);
 }
 
   .dropdown-menu kbd {

From 61c8550d5d0beef6b55ac9bc090ca405882c7f69 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Fri, 28 Jul 2017 17:01:19 +0200
Subject: [PATCH 162/234] RTL support: left and right borders

see #1205
---
 app/assets/stylesheets/zammad.scss | 8 ++++----
 1 file changed, 4 insertions(+), 4 deletions(-)

diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index fcf53288d..1f19c376f 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -2204,7 +2204,7 @@ kbd {
 
 .page-aside {
   @include bidi-style(padding-right, 20px, padding-left, 0);
-  border-right: 1px solid hsl(0,0%,90%);
+  @include bidi-style(border-right, 1px solid hsl(0,0%,90%), border-left, none);
   @include bidi-style(margin-right, 20px, margin-left, 0);
   width: 240px;
   flex-shrink: 0;
@@ -7605,7 +7605,7 @@ output {
   margin: 0 14px;
   background: white;
   color: hsl(60,1%,34%);
-  border-right: 1px solid hsl(198,18%,86%);
+  @include bidi-style(border-right, 1px solid hsl(198,18%,86%), border-left, none);
   border-bottom: 1px solid hsl(198,18%,86%);
   border-radius: 3px 3px 0 0;
 
@@ -7631,7 +7631,7 @@ output {
     flex-basis: 100%;
     white-space: nowrap;
     background: hsl(197, 20%, 93%);
-    border-left: 1px solid hsl(198,18%,86%);
+    @include bidi-style(border-left, 1px solid hsl(198,18%,86%), border-right, none);
     border-top: 1px solid hsl(198,18%,86%);
     border-radius: 3px 3px 0 0;
   }
@@ -8201,7 +8201,7 @@ output {
   font-size: 13px;
   line-height: 18px;
   overflow: auto;
-  border-right: 1px solid hsl(0,0%,91%);
+  @include bidi-style(border-right, 1px solid hsl(0,0%,91%), border-left, none);
   border-left: 1px solid hsl(0,0%,91%);
   position: relative;
 }

From 7c32cb87dbde125810bf9c7d49789b71e7bccef3 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 28 Jul 2017 20:39:12 +0200
Subject: [PATCH 163/234] Improved issue #1205 - push online notifications to
 the right side with rtl.

---
 app/assets/stylesheets/zammad.scss | 88 ++++++++++++++++--------------
 1 file changed, 46 insertions(+), 42 deletions(-)

diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index c054a866d..920d202a2 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -42,7 +42,7 @@ $highlight-color: hsl(205,90%,60%);
 /* sets LTR and RTL within the same style call */
 @mixin bidi-style($prop, $value, $inverse-prop, $default-value) {
   #{$prop}: $value;
-  
+
   html[dir=rtl] & {
     #{$inverse-prop}: $value;
     #{$prop}: $default-value;
@@ -1075,7 +1075,7 @@ th.align-right {
   align-items: center;
   justify-content: center;
   position: relative;
-  
+
   .icon-checked {
     color: black;
   }
@@ -1670,7 +1670,7 @@ textarea,
   &[readonly] {
     background: hsl(210,17%,93%);
     border-color: hsl(210,10%,85%);
-    
+
     &:focus,
     &.focus {
       border-color: hsl(200,71%,59%);
@@ -3339,12 +3339,13 @@ footer {
 
 .search {
   padding: 11px 5px 4px 10px;
+  @include rtl(padding, 11px 10px 4px 0px);
   border-bottom: 1px solid rgba(240,250,255,.05);
   flex-shrink: 0;
   display: flex;
   background-color: inherit;
 }
-  
+
   .search-holder {
     flex: 1;
     border-radius: 15px;
@@ -3472,12 +3473,12 @@ footer {
     padding: 9px 15px 8px 0;
     margin-bottom: 7px;
     height: auto !important;
-    
+
     .nav-tab-icon {
       width: 18px;
       margin-left: 10px;
       margin-right: 10px;
-      
+
       .icon {
         width: 18px;
         height: 14px;
@@ -3522,7 +3523,7 @@ footer {
       align-items: center;
       justify-content: center;
     }
-    
+
     .user-menu .list-button *:not(.dropdown-nose):not(.icon-crown) {
       position: relative;
     }
@@ -3638,12 +3639,12 @@ footer {
   vertical-align: bottom;
   position: relative;
   flex-shrink: 0;
-  
+
   &.size-30 {
     width: 30px;
     height: 30px;
   }
-  
+
   .icon-crown {
     position: absolute;
     width: 28px;
@@ -3729,7 +3730,7 @@ footer {
     display: flex;
     align-items: center;
     justify-content: center;
-    
+
     .icon-organization {
       fill: currentColor;
     }
@@ -3744,7 +3745,7 @@ footer {
 
   &--group {
     overflow: hidden;
-    
+
     .icon {
       fill: white;
       position: absolute;
@@ -3799,7 +3800,7 @@ footer {
   background: white;
   @include bidi-style(border-right, 1px solid #e6e6e6, border-left, none);
   overflow: auto;
-  
+
   @include small-desktop {
     &.optional {
       display: none;
@@ -3958,7 +3959,7 @@ footer {
     margin-bottom: 21px;
   }
 
-  .popover.right { 
+  .popover.right {
     margin-left: 4px;
   }
   .popover.right > .arrow {
@@ -3974,7 +3975,7 @@ footer {
     bottom: -9px;
   }
 
-  .popover.left { 
+  .popover.left {
     margin-right: 9px;
     margin-left: 0;
   }
@@ -3984,7 +3985,7 @@ footer {
     right: -9px;
   }
 
-  .popover.bottom { 
+  .popover.bottom {
     margin-top: 9px;
   }
   .popover.bottom > .arrow {
@@ -4046,6 +4047,7 @@ footer {
   .popover--notifications {
     padding: 0;
     left: $navigationWidth;
+    @include rtl(right, $navigationWidth);
     margin: 8px 2px;
     max-height: calc(100% - 16px);
     width: auto;
@@ -4064,6 +4066,8 @@ footer {
     .arrow {
       top: 23px !important;
       left: -11px;
+      @include rtl(left, 408px);
+      @include rtl(transform, rotate(180deg));
     }
 
     .popover-content {
@@ -4630,7 +4634,7 @@ footer {
     margin-bottom: 8px;
     padding: 0 7px;
     text-align: center;
-    
+
     .ticketZoom-header & {
       &:hover,
       &:focus {
@@ -5594,7 +5598,7 @@ footer {
   }
   .newTicket .form-control {
     border-color: hsl(0,0%,90%);
-    
+
     &:focus,
     &.focus {
       border-color: hsl(200,71%,59%);
@@ -6252,7 +6256,7 @@ footer {
   .dropdown-menu--has-submenu {
     overflow: hidden;
     background: none;
-    
+
     ul {
       background: hsl(234,10%,19%);
     }
@@ -6268,7 +6272,7 @@ footer {
   .dropdown.dropdown--actions .dropdown-controls {
     @extend .u-clickable;
     display: flex;
-    
+
     &:not(:hover):not(.is-active) {
       background: hsl(206,7%,28%);
     }
@@ -7693,14 +7697,14 @@ output {
     overflow: hidden;
     white-space: nowrap;
     display: block;
-    
+
     & + .icon {
       @include bidi-style(margin-left, 10px, margin-right, 0);
     }
   }
 
   &.dropdown li {
-    
+
     &:hover:not(.is-active) {
       background: none;
     }
@@ -8310,7 +8314,7 @@ output {
   @include bidi-style(margin-right, 10px, margin-left, 0);
   flex-grow: 1;
   position: relative;
-  
+
   .form-control {
     overflow: auto;
     max-height: 50vh;
@@ -8688,18 +8692,18 @@ output {
   cursor: grabbing;
   overflow: hidden;
   user-select: none;
-  
+
   &.is-visible {
     display: block;
   }
-  
+
   &-backdrop {
     @extend .fit;
     background: hsla(231,20%,8%,.8);
     opacity: 0;
     will-change: opacity;
   }
-  
+
   &-circle {
     margin: 35px auto;
     background: hsl(207,7%,29%);
@@ -8717,11 +8721,11 @@ output {
     right: 0;
     will-change: transform, opacity;
     visibility: hidden;
-    
+
     &--top {
       top: 0;
     }
-    
+
     &--bottom {
       bottom: 0;
     }
@@ -8730,7 +8734,7 @@ output {
       fill: currentColor;
       opacity: 1;
     }
-    
+
     &-label {
       width: 50%;
       margin: 10px 0;
@@ -8761,7 +8765,7 @@ output {
     position: absolute;
     visibility: hidden;
     will-change: opacity, transition;
-    
+
     &-inner {
       margin: 37px 25px;
       display: flex;
@@ -8774,10 +8778,10 @@ output {
   &-assign {
     padding-bottom: 50px;
     bottom: -50px; // extra space for bounce animation
-    
+
     .batch-overlay-box-inner {
       max-height: 310px;
-    
+
       @media screen and (min-height: 1000px) {
         max-height: 465px;
       }
@@ -8785,7 +8789,7 @@ output {
 
     &-group {
       box-shadow: 0 0 35px hsla(0,0%,0%,.5);
-      
+
       .batch-overlay-box-inner {
         margin-top: 42px;
         margin-bottom: 10px;
@@ -8807,7 +8811,7 @@ output {
       padding: 13px;
       width: 116px;
       height: 155px;
-       
+
       &.is-hovered {
         .avatar {
           border-color: $highlight-color;
@@ -8847,12 +8851,12 @@ output {
     .batch-overlay-box-inner {
       max-height: 146px;
       margin: 24px 12px;
-    
+
       @media screen and (min-height: 800px) {
         max-height: 292px;
       }
     }
-    
+
     &-entry {
       margin: 13px;
       border: 4px solid hsl(231,5%,30%);
@@ -8865,7 +8869,7 @@ output {
       align-items: center;
       justify-content: center;
       font-size: 0.9em;
-      
+
       &.is-hovered {
         border-color: $highlight-color;
         transform: scale(1.05);
@@ -8882,7 +8886,7 @@ output {
   width: 250px;
   height: 40px;
   will-change: transform;
-  
+
   &-item {
     position: absolute;
     left: 0;
@@ -8894,11 +8898,11 @@ output {
     padding: 11px 0 9px 11px;
     box-shadow: 0 0 10px hsla(0,0%,0%,.28);
     will-change: transform;
-    
+
     a {
       color: inherit;
     }
-    
+
     td {
       display: block;
       padding: 0 12px;
@@ -8906,11 +8910,11 @@ output {
       text-overflow: ellipsis;
       overflow: hidden;
       flex-shrink: 0;
-      
+
       &:nth-child(3) {
         flex-shrink: 1;
       }
-      
+
       &:nth-child(n+4) {
         display: none;
       }
@@ -8932,7 +8936,7 @@ output {
     justify-content: center;
     box-shadow: 0 0 10px hsla(0,0%,0%,.28);
     will-change: transform;
-    
+
     &:empty {
       display: none;
     }

From 86430e9e3387cd31302fa3e2171cb6932792076b Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sun, 30 Jul 2017 09:37:36 +0200
Subject: [PATCH 164/234] Improved error handling.

---
 app/models/channel/filter/identify_sender.rb |  7 ++-
 test/unit/email_process_test.rb              | 57 ++++++++++++++++++++
 2 files changed, 62 insertions(+), 2 deletions(-)

diff --git a/app/models/channel/filter/identify_sender.rb b/app/models/channel/filter/identify_sender.rb
index e8594c3cc..c324abae7 100644
--- a/app/models/channel/filter/identify_sender.rb
+++ b/app/models/channel/filter/identify_sender.rb
@@ -103,13 +103,16 @@ module Channel::Filter::IdentifySender
       rescue => e
         # parse not parseable fields by mail gem like
         #  - Max Kohl | [example.com] <kohl@example.com>
+        #  - Max Kohl <max.kohl <max.kohl@example.com>
         Rails.logger.error 'ERROR: ' + e.inspect
-        Rails.logger.error 'ERROR: try it by my self'
+        Rails.logger.error "ERROR: try it by my self (#{item}): #{mail[item.to_sym]}"
         recipients = mail[item.to_sym].to_s.split(',')
         recipients.each { |recipient|
           address = nil
           display_name = nil
-          if recipient =~ /<(.+?)>/
+          if recipient =~ /.*<(.+?)>/
+            address = $1
+          elsif recipient =~ /<(.+?)>/
             address = $1
           end
           if recipient =~ /^(.+?)<(.+?)>/
diff --git a/test/unit/email_process_test.rb b/test/unit/email_process_test.rb
index 3e4627d50..96658dcc9 100644
--- a/test/unit/email_process_test.rb
+++ b/test/unit/email_process_test.rb
@@ -136,6 +136,63 @@ Some Textäöü".encode('ISO-8859-1'),
       },
       {
         data: "From: me@example.com
+To: Alexander Ha <service-d1@example.com>,
+ Alexander Re <re-mail@example.de>, Hauke Ko
+ <haukek@example.de>, Jens Ro <jrro@example.de>,
+ =?UTF-8?Q?B=c3=bc_Yi?= <bue-y@example.de>,
+ Ja Bl <bj15@example.com>,
+ \"lars.73@example.de\" <lars.73@example.de>,
+ Luk Hl <LM.Hl@example.de>,
+ =?UTF-8?Q?Ma_Gr=c3=b6ner_<Ma_G=c3=b6rner?= <Ma.g@example.com>,
+ Malte Bi <mbi@example.de>, =?UTF-8?Q?Ma_Bfu=c3=9f?=
+ <ma-b@example.de>, Marco Fe <marco.fe@example.de>,
+ heidt@example.de, matt.ga@example.com,
+ Nick Ku <nickKu@example.com>, Sergej I <I@example.net>,
+ Thomas Ga <SpediGa@example.de>,
+ Peter Wo <peter.Wo@example.com>,
+ =?UTF-8?B?SsO8cmdlbiB2b24gUsO2bm4=?= <juergen.vr@example.com>,
+ Frank-Ingo Br <online@example.de>
+Subject: test 1
+
+test 1",
+        success: true,
+        result: {
+          0 => {
+            priority: '2 normal',
+            title: 'test 1',
+          },
+          1 => {
+            body: 'test 1',
+            sender: 'Customer',
+            type: 'email',
+            internal: false,
+          },
+        },
+        verify: {
+          users: [
+            {
+              firstname: 'Alexander',
+              lastname: 'Ha',
+              fullname: 'Alexander Ha',
+              email: 'service-d1@example.com',
+            },
+            {
+              firstname: 'Alexander',
+              lastname: 'Re',
+              fullname: 'Alexander Re',
+              email: 're-mail@example.de',
+            },
+            {
+              firstname: 'Ma',
+              lastname: 'Gröner',
+              fullname: 'Ma Gröner',
+              email: 'ma.g@example.com',
+            },
+          ],
+        }
+      },
+      {
+        data: "From: me@example.com
 To: customer@example.com
 Subject: Subject: =?utf-8?B?44CQ5LiT5Lia5Li65oKo5rOo5YaM6aaZ5riv5Y+K5rW35aSW5YWs5Y+477yI5aW95aSE5aSa5aSa77yJ?=
         =?utf-8?B?44CR44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA44CA?=

From d17906f3339cc29fb5bd7a7d0b6df17876f81ddd Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 31 Jul 2017 14:47:35 +0200
Subject: [PATCH 165/234] Performance improvement for follow up detection.

---
 app/models/channel/filter/identify_sender.rb | 2 --
 app/models/channel/filter/monitoring_base.rb | 5 ++++-
 2 files changed, 4 insertions(+), 3 deletions(-)

diff --git a/app/models/channel/filter/identify_sender.rb b/app/models/channel/filter/identify_sender.rb
index c324abae7..a5833fcf9 100644
--- a/app/models/channel/filter/identify_sender.rb
+++ b/app/models/channel/filter/identify_sender.rb
@@ -112,8 +112,6 @@ module Channel::Filter::IdentifySender
           display_name = nil
           if recipient =~ /.*<(.+?)>/
             address = $1
-          elsif recipient =~ /<(.+?)>/
-            address = $1
           end
           if recipient =~ /^(.+?)<(.+?)>/
             display_name = $1
diff --git a/app/models/channel/filter/monitoring_base.rb b/app/models/channel/filter/monitoring_base.rb
index 08eecf563..27c8282b7 100644
--- a/app/models/channel/filter/monitoring_base.rb
+++ b/app/models/channel/filter/monitoring_base.rb
@@ -47,7 +47,10 @@ class Channel::Filter::MonitoringBase
 
     # follow up detection by meta data
     open_states = Ticket::State.by_category(:open)
-    Ticket.where(state: open_states).each { |ticket|
+    ticket_ids = Ticket.where(state: open_states).order(created_at: :desc).limit(5000).pluck(:id)
+    ticket_ids.each { |ticket_id|
+      ticket = Ticket.find_by(id: ticket_id)
+      next if !ticket
       next if !ticket.preferences
       next if !ticket.preferences['integration']
       next if ticket.preferences['integration'] != integration

From 52f36f4edccc0bb6b20cfadfdadd3c6dd7824a96 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 1 Aug 2017 10:15:37 +0200
Subject: [PATCH 166/234] Added postmaster filter validation. Change behaviour
 of using regular expressions - use explizit regular expressions by prefixing
 with "regex:your_regexp".

---
 .../app/controllers/_channel/email.coffee     |  14 +-
 .../app/models/postmaster_filter.coffee       |   2 +-
 app/models/channel/filter/database.rb         |  52 +-
 app/models/postmaster_filter.rb               |  22 +
 test/unit/email_postmaster_test.rb            | 519 ++++++++++++++++--
 5 files changed, 546 insertions(+), 63 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_channel/email.coffee b/app/assets/javascripts/app/controllers/_channel/email.coffee
index a6855923a..5c92bc279 100644
--- a/app/assets/javascripts/app/controllers/_channel/email.coffee
+++ b/app/assets/javascripts/app/controllers/_channel/email.coffee
@@ -108,7 +108,7 @@ class App.ChannelEmailFilterEdit extends App.ControllerModal
     # show errors in form
     if errors
       @log 'error', errors
-      @formValidate( form: e.target, errors: errors )
+      @formValidate(form: e.target, errors: errors)
       return false
 
     # disable form
@@ -118,8 +118,10 @@ class App.ChannelEmailFilterEdit extends App.ControllerModal
     object.save(
       done: =>
         @close()
-      fail: =>
-        @close()
+      fail: (settings, details) =>
+        @log 'errors', details
+        @formEnable(e)
+        @form.showAlert(details.error_human || details.error || 'Unable to create object!')
     )
 
 class App.ChannelEmailSignature extends App.Controller
@@ -201,7 +203,7 @@ class App.ChannelEmailSignatureEdit extends App.ControllerModal
     # show errors in form
     if errors
       @log 'error', errors
-      @formValidate( form: e.target, errors: errors )
+      @formValidate(form: e.target, errors: errors)
       return false
 
     # disable form
@@ -211,8 +213,10 @@ class App.ChannelEmailSignatureEdit extends App.ControllerModal
     object.save(
       done: =>
         @close()
-      fail: =>
+      fail: (settings, details) =>
+        @log 'errors', details
         @formEnable(e)
+        @form.showAlert(details.error_human || details.error || 'Unable to create object!')
     )
 
 class App.ChannelEmailAccountOverview extends App.Controller
diff --git a/app/assets/javascripts/app/models/postmaster_filter.coffee b/app/assets/javascripts/app/models/postmaster_filter.coffee
index 30c2fa5b3..2ebddcc10 100644
--- a/app/assets/javascripts/app/models/postmaster_filter.coffee
+++ b/app/assets/javascripts/app/models/postmaster_filter.coffee
@@ -6,7 +6,7 @@ class App.PostmasterFilter extends App.Model
   @configure_attributes = [
     { name: 'name',           display: 'Name',              tag: 'input', type: 'text', limit: 250, 'null': false },
     { name: 'channel',        display: 'Channel',           type: 'input', readonly: 1 },
-    { name: 'match',          display: 'Match all of the following',      tag: 'postmaster_match' },
+    { name: 'match',          display: 'Match all of the following',      tag: 'postmaster_match', note: 'You can use regular expression by using "regex:your_reg_exp".' },
     { name: 'perform',        display: 'Perform action of the following', tag: 'postmaster_set' },
     { name: 'note',           display: 'Note',              tag: 'textarea', limit: 250, null: true },
     { name: 'updated_at',     display: 'Updated',           tag: 'datetime', readonly: 1 },
diff --git a/app/models/channel/filter/database.rb b/app/models/channel/filter/database.rb
index 822638950..06077abe7 100644
--- a/app/models/channel/filter/database.rb
+++ b/app/models/channel/filter/database.rb
@@ -14,26 +14,27 @@ module Channel::Filter::Database
       filter[:match].each { |key, meta|
         begin
           next if meta.blank? || meta['value'].blank?
+          value = mail[ key.downcase.to_sym ]
+          match_rule = meta['value']
           min_one_rule_exists = true
-          has_matched = false
-          if mail[ key.downcase.to_sym ].present? && mail[ key.downcase.to_sym ] =~ /#{meta['value']}/i
-            has_matched = true
-          end
-          if has_matched
-            if meta[:operator] == 'contains not'
+          if meta[:operator] == 'contains not'
+            if value.present? && match(value, match_rule, false)
               all_matches_ok = false
+              Rails.logger.info "  matching #{key.downcase}:'#{value}' on #{match_rule}, but shoud not"
+            end
+          elsif meta[:operator] == 'contains'
+            if value.blank? || !match(value, match_rule, true)
+              all_matches_ok = false
+              Rails.logger.info "  not matching #{key.downcase}:'#{value}' on #{match_rule}, but should"
             end
-            Rails.logger.info "  matching #{key.downcase}:'#{mail[ key.downcase.to_sym ]}' on #{meta['value']}"
           else
-            if meta[:operator] == 'contains'
-              all_matches_ok = false
-            end
-            Rails.logger.info "  not matching #{key.downcase}:'#{mail[ key.downcase.to_sym ]}' on #{meta['value']}"
+            all_matches_ok = false
+            Rails.logger.info "  Invalid operator in match #{meta.inspect}"
           end
           break if !all_matches_ok
         rescue => e
           all_matches_ok = false
-          Rails.logger.error "can't use match rule #{meta['value']} on #{mail[ key.to_sym ]}"
+          Rails.logger.error "can't use match rule #{match_rule} on #{value}"
           Rails.logger.error e.inspect
         end
       }
@@ -49,4 +50,31 @@ module Channel::Filter::Database
     }
 
   end
+
+  def self.match(value, match_rule, _should_match, check_mode = false)
+
+    regexp = false
+    if match_rule =~ /^(regex:)(.+?)$/
+      regexp = true
+      match_rule = $2
+    end
+
+    if regexp == false
+      match_rule_quoted = Regexp.quote(match_rule).gsub(/\\\*/, '.*')
+      return true if value =~ /#{match_rule_quoted}/i
+      return false
+    end
+
+    begin
+      return true if value =~ /#{match_rule}/i
+      return false
+    rescue => e
+      message = "Can't use regex '#{match_rule}' on '#{value}': #{e.message}"
+      Rails.logger.error message
+      raise message if check_mode == true
+    end
+
+    false
+  end
+
 end
diff --git a/app/models/postmaster_filter.rb b/app/models/postmaster_filter.rb
index f56bf98ea..51ffff1df 100644
--- a/app/models/postmaster_filter.rb
+++ b/app/models/postmaster_filter.rb
@@ -4,4 +4,26 @@ class PostmasterFilter < ApplicationModel
   store     :perform
   store     :match
   validates :name, presence: true
+
+  before_create :validate_condition
+  before_update :validate_condition
+
+  def validate_condition
+    raise Exceptions::UnprocessableEntity, 'Min. one match rule needed!' if match.blank?
+    match.each { |_key, meta|
+      raise Exceptions::UnprocessableEntity, 'operator invalid, ony "contains" and "contains not" is supported' if meta['operator'].blank? || meta['operator'] !~ /^(contains|contains not)$/
+      raise Exceptions::UnprocessableEntity, 'value invalid/empty' if meta['value'].blank?
+      begin
+        if meta['operator'] == 'contains not'
+          Channel::Filter::Database.match('test content', meta['value'], false, true)
+        else
+          Channel::Filter::Database.match('test content', meta['value'], true, true)
+        end
+      rescue => e
+        raise Exceptions::UnprocessableEntity, e.message
+      end
+    }
+    true
+  end
+
 end
diff --git a/test/unit/email_postmaster_test.rb b/test/unit/email_postmaster_test.rb
index afffb22be..3893ddab3 100644
--- a/test/unit/email_postmaster_test.rb
+++ b/test/unit/email_postmaster_test.rb
@@ -3,6 +3,376 @@
 require 'test_helper'
 
 class EmailPostmasterTest < ActiveSupport::TestCase
+  test 'valid/invalid postmaster filter' do
+    PostmasterFilter.create!(
+      name: 'not used',
+      match: {
+        from: {
+          operator: 'contains',
+          value: 'nobody@example.com',
+        },
+      },
+      perform: {
+        'X-Zammad-Ticket-priority' => {
+          value: '3 high',
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    assert_raises(Exceptions::UnprocessableEntity) {
+      PostmasterFilter.create!(
+        name: 'empty filter should not work',
+        match: {},
+        perform: {
+          'X-Zammad-Ticket-priority' => {
+            value: '3 high',
+          },
+        },
+        channel: 'email',
+        active: true,
+        created_by_id: 1,
+        updated_by_id: 1,
+      )
+    }
+    assert_raises(Exceptions::UnprocessableEntity) {
+      PostmasterFilter.create!(
+        name: 'empty filter should not work',
+        match: {
+          from: {
+            operator: 'contains',
+            value: '',
+          },
+        },
+        perform: {
+          'X-Zammad-Ticket-priority' => {
+            value: '3 high',
+          },
+        },
+        channel: 'email',
+        active: true,
+        created_by_id: 1,
+        updated_by_id: 1,
+      )
+    }
+    assert_raises(Exceptions::UnprocessableEntity) {
+      PostmasterFilter.create!(
+        name: 'invalid regex',
+        match: {
+          from: {
+            operator: 'contains',
+            value: 'regex:[]',
+          },
+        },
+        perform: {
+          'X-Zammad-Ticket-priority' => {
+            value: '3 high',
+          },
+        },
+        channel: 'email',
+        active: true,
+        created_by_id: 1,
+        updated_by_id: 1,
+      )
+    }
+    assert_raises(Exceptions::UnprocessableEntity) {
+      PostmasterFilter.create!(
+        name: 'invalid regex',
+        match: {
+          from: {
+            operator: 'contains',
+            value: 'regex:??',
+          },
+        },
+        perform: {
+          'X-Zammad-Ticket-priority' => {
+            value: '3 high',
+          },
+        },
+        channel: 'email',
+        active: true,
+        created_by_id: 1,
+        updated_by_id: 1,
+      )
+    }
+    assert_raises(Exceptions::UnprocessableEntity) {
+      PostmasterFilter.create!(
+        name: 'invalid regex',
+        match: {
+          from: {
+            operator: 'contains',
+            value: 'regex:*',
+          },
+        },
+        perform: {
+          'X-Zammad-Ticket-priority' => {
+            value: '3 high',
+          },
+        },
+        channel: 'email',
+        active: true,
+        created_by_id: 1,
+        updated_by_id: 1,
+      )
+    }
+    PostmasterFilter.create!(
+      name: 'use .*',
+      match: {
+        from: {
+          operator: 'contains',
+          value: '*',
+        },
+      },
+      perform: {
+        'X-Zammad-Ticket-priority' => {
+          value: '3 high',
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+  end
+
+  test 'process with postmaster filter with regex' do
+    group_default = Group.lookup(name: 'Users')
+    group1 = Group.create_if_not_exists(
+      name: 'Test Group1',
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    group2 = Group.create_if_not_exists(
+      name: 'Test Group2',
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    PostmasterFilter.destroy_all
+    PostmasterFilter.create!(
+      name: 'used - empty selector',
+      match: {
+        from: {
+          operator: 'contains',
+          value: 'regex:.*',
+        },
+      },
+      perform: {
+        'X-Zammad-Ticket-group_id' => {
+          value: group2.id,
+        },
+        'X-Zammad-Ticket-priority_id' => {
+          value: '1',
+        },
+        'x-Zammad-Article-Internal' => {
+          value: true,
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    data = 'From: Some Body <somebody@example.com>
+To: Bob <bod@example.com>
+Cc: any@example.com
+Subject: some subject - no selector
+
+Some Text'
+
+    parser = Channel::EmailParser.new
+    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
+
+    assert_equal('Test Group2', ticket.group.name)
+    assert_equal('1 low', ticket.priority.name)
+    assert_equal('some subject - no selector', ticket.title)
+
+    assert_equal('Customer', article.sender.name)
+    assert_equal('email', article.type.name)
+    assert_equal(true, article.internal)
+
+    PostmasterFilter.destroy_all
+    PostmasterFilter.create!(
+      name: 'used - empty selector',
+      match: {
+        from: {
+          operator: 'contains',
+          value: '*',
+        },
+      },
+      perform: {
+        'X-Zammad-Ticket-group_id' => {
+          value: group2.id,
+        },
+        'X-Zammad-Ticket-priority_id' => {
+          value: '1',
+        },
+        'x-Zammad-Article-Internal' => {
+          value: true,
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    data = 'From: Some Body <somebody@example.com>
+To: Bob <bod@example.com>
+Cc: any@example.com
+Subject: some subject - no selector
+
+Some Text'
+
+    parser = Channel::EmailParser.new
+    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
+
+    assert_equal('Test Group2', ticket.group.name)
+    assert_equal('1 low', ticket.priority.name)
+    assert_equal('some subject - no selector', ticket.title)
+
+    assert_equal('Customer', article.sender.name)
+    assert_equal('email', article.type.name)
+    assert_equal(true, article.internal)
+
+    PostmasterFilter.destroy_all
+    PostmasterFilter.create!(
+      name: 'used - empty selector',
+      match: {
+        subject: {
+          operator: 'contains',
+          value: '*me*',
+        },
+      },
+      perform: {
+        'X-Zammad-Ticket-group_id' => {
+          value: group2.id,
+        },
+        'X-Zammad-Ticket-priority_id' => {
+          value: '1',
+        },
+        'x-Zammad-Article-Internal' => {
+          value: true,
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    data = 'From: Some Body <somebody@example.com>
+To: Bob <bod@example.com>
+Cc: any@example.com
+Subject: *me*
+
+Some Text'
+
+    parser = Channel::EmailParser.new
+    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
+
+    assert_equal('Test Group2', ticket.group.name)
+    assert_equal('1 low', ticket.priority.name)
+    assert_equal('*me*', ticket.title)
+
+    assert_equal('Customer', article.sender.name)
+    assert_equal('email', article.type.name)
+    assert_equal(true, article.internal)
+
+    PostmasterFilter.destroy_all
+    PostmasterFilter.create!(
+      name: 'used - empty selector',
+      match: {
+        subject: {
+          operator: 'contains not',
+          value: '*me*',
+        },
+      },
+      perform: {
+        'X-Zammad-Ticket-group_id' => {
+          value: group2.id,
+        },
+        'X-Zammad-Ticket-priority_id' => {
+          value: '1',
+        },
+        'x-Zammad-Article-Internal' => {
+          value: true,
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    data = 'From: Some Body <somebody@example.com>
+To: Bob <bod@example.com>
+Cc: any@example.com
+Subject: *mo*
+
+Some Text'
+
+    parser = Channel::EmailParser.new
+    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
+
+    assert_equal('Test Group2', ticket.group.name)
+    assert_equal('1 low', ticket.priority.name)
+    assert_equal('*mo*', ticket.title)
+
+    assert_equal('Customer', article.sender.name)
+    assert_equal('email', article.type.name)
+    assert_equal(true, article.internal)
+
+    PostmasterFilter.destroy_all
+    PostmasterFilter.create!(
+      name: 'used - empty selector',
+      match: {
+        subject: {
+          operator: 'contains not',
+          value: '*me*',
+        },
+      },
+      perform: {
+        'X-Zammad-Ticket-group_id' => {
+          value: group2.id,
+        },
+        'X-Zammad-Ticket-priority_id' => {
+          value: '1',
+        },
+        'x-Zammad-Article-Internal' => {
+          value: true,
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    data = 'From: Some Body <somebody@example.com>
+To: Bob <bod@example.com>
+Cc: any@example.com
+Subject: *me*
+
+Some Text'
+
+    parser = Channel::EmailParser.new
+    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
+
+    assert_equal('Users', ticket.group.name)
+    assert_equal('2 normal', ticket.priority.name)
+    assert_equal('*me*', ticket.title)
+
+    assert_equal('Customer', article.sender.name)
+    assert_equal('email', article.type.name)
+    assert_equal(false, article.internal)
+
+    PostmasterFilter.destroy_all
+  end
+
   test 'process with postmaster filter' do
     group_default = Group.lookup(name: 'Users')
     group1 = Group.create_if_not_exists(
@@ -159,51 +529,6 @@ Some Text'
 
     PostmasterFilter.destroy_all
 
-    PostmasterFilter.create!(
-      name: 'used - empty selector',
-      match: {
-        from: {
-          operator: 'contains',
-          value: '',
-        },
-      },
-      perform: {
-        'X-Zammad-Ticket-group_id' => {
-          value: group2.id,
-        },
-        'X-Zammad-Ticket-priority_id' => {
-          value: '1',
-        },
-        'x-Zammad-Article-Internal' => {
-          value: true,
-        },
-      },
-      channel: 'email',
-      active: true,
-      created_by_id: 1,
-      updated_by_id: 1,
-    )
-
-    data = 'From: Some Body <somebody@example.com>
-To: Bob <bod@example.com>
-Cc: any@example.com
-Subject: some subject - no selector
-
-Some Text'
-
-    parser = Channel::EmailParser.new
-    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
-
-    assert_equal('Users', ticket.group.name)
-    assert_equal('2 normal', ticket.priority.name)
-    assert_equal('some subject - no selector', ticket.title)
-
-    assert_equal('Customer', article.sender.name)
-    assert_equal('email', article.type.name)
-    assert_equal(false, article.internal)
-
-    PostmasterFilter.destroy_all
-
     # follow up with create post master filter test
     PostmasterFilter.create!(
       name: 'used - empty selector',
@@ -477,6 +802,110 @@ Some Text'
 To: customer@example.com
 Subject: some subject
 
+Some Text'
+
+    parser = Channel::EmailParser.new
+    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
+    assert_equal('Users', ticket.group.name)
+    assert_equal('2 normal', ticket.priority.name)
+    assert_equal('some subject', ticket.title)
+    assert_equal('me@example.com', ticket.customer.email)
+    assert_equal('2 normal', ticket.priority.name)
+
+    assert_equal('Customer', article.sender.name)
+    assert_equal('email', article.type.name)
+    assert_equal(false, article.internal)
+
+    PostmasterFilter.destroy_all
+    PostmasterFilter.create!(
+      name: 'Autoresponder',
+      match: {
+        'auto-submitted' => {
+          'operator' => 'contains not',
+          'value' => 'auto-generated',
+        },
+        'to' => {
+          'operator' => 'contains',
+          'value' => 'customer@example.com',
+        },
+        'from' => {
+          'operator' => 'contains',
+          'value' => '@example.com',
+        }
+      },
+      perform: {
+        'x-zammad-article-internal' => {
+          'value' => 'true',
+        },
+        'x-zammad-article-type_id' => {
+          'value' => Ticket::Article::Type.find_by(name: 'note').id.to_s,
+        },
+        'x-zammad-ignore' => {
+          'value' => 'false',
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    data = 'From: ME Bob <me@example.com>
+To: customer@example.com
+Subject: some subject
+
+Some Text'
+
+    parser = Channel::EmailParser.new
+    ticket, article, user = parser.process({ group_id: group_default.id, trusted: false }, data)
+    assert_equal('Users', ticket.group.name)
+    assert_equal('2 normal', ticket.priority.name)
+    assert_equal('some subject', ticket.title)
+    assert_equal('me@example.com', ticket.customer.email)
+    assert_equal('2 normal', ticket.priority.name)
+
+    assert_equal('Customer', article.sender.name)
+    assert_equal('note', article.type.name)
+    assert_equal(true, article.internal)
+
+    PostmasterFilter.destroy_all
+    PostmasterFilter.create!(
+      name: 'Autoresponder',
+      match: {
+        'auto-submitted' => {
+          'operator' => 'contains',
+          'value' => 'auto-generated',
+        },
+        'to' => {
+          'operator' => 'contains',
+          'value' => 'customer1@example.com',
+        },
+        'from' => {
+          'operator' => 'contains',
+          'value' => '@example.com',
+        }
+      },
+      perform: {
+        'x-zammad-article-internal' => {
+          'value' => 'true',
+        },
+        'x-zammad-article-type_id' => {
+          'value' => Ticket::Article::Type.find_by(name: 'note').id.to_s,
+        },
+        'x-zammad-ignore' => {
+          'value' => 'false',
+        },
+      },
+      channel: 'email',
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    data = 'From: ME Bob <me@example.com>
+To: customer@example.com
+Subject: some subject
+
 Some Text'
 
     parser = Channel::EmailParser.new

From 4eec956cbefd12e250ba856681d2cbbbdfd434b1 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 1 Aug 2017 23:35:54 +0200
Subject: [PATCH 167/234] Updated zendesk_api gem because of "You are setting a
 key that conflicts with a built-in method Hashie::Mash#class defined in
 Kernel" warnings.

---
 Gemfile.lock                                           | 10 ++++------
 .../javascripts/app/controllers/import_zendesk.coffee  |  3 ++-
 app/controllers/import_zendesk_controller.rb           |  4 +++-
 3 files changed, 9 insertions(+), 8 deletions(-)

diff --git a/Gemfile.lock b/Gemfile.lock
index 943011e54..6f27d0148 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -60,7 +60,7 @@ GEM
     childprocess (0.5.9)
       ffi (~> 1.0, >= 1.0.11)
     clavius (1.0.2)
-    clearbit (0.2.5)
+    clearbit (0.2.7)
       nestful (~> 1.1.0)
     coderay (1.1.1)
     coffee-rails (4.2.1)
@@ -155,7 +155,7 @@ GEM
       guard
       guard-compat (~> 1.1)
     hashdiff (0.3.2)
-    hashie (3.5.5)
+    hashie (3.5.6)
     htmlentities (4.3.4)
     http (1.0.4)
       addressable (~> 2.3)
@@ -341,7 +341,6 @@ GEM
     sawyer (0.7.0)
       addressable (>= 2.3.5, < 2.5)
       faraday (~> 0.8, < 0.10)
-    scrub_rb (1.0.1)
     selenium-webdriver (2.53.4)
       childprocess (~> 0.5)
       rubyzip (~> 1.0)
@@ -413,13 +412,12 @@ GEM
       hashdiff
     websocket (1.2.3)
     writeexcel (1.0.5)
-    zendesk_api (1.14.0)
+    zendesk_api (1.14.4)
       faraday (~> 0.9)
-      hashie (>= 1.2, < 4.0, != 3.3.0)
+      hashie (>= 3.5.2, < 4.0.0)
       inflection
       mime-types
       multipart-post (~> 2.0)
-      scrub_rb (~> 1.0.1)
 
 PLATFORMS
   ruby
diff --git a/app/assets/javascripts/app/controllers/import_zendesk.coffee b/app/assets/javascripts/app/controllers/import_zendesk.coffee
index 04ffeee3b..b076c7210 100644
--- a/app/assets/javascripts/app/controllers/import_zendesk.coffee
+++ b/app/assets/javascripts/app/controllers/import_zendesk.coffee
@@ -116,7 +116,8 @@ class Index extends App.ControllerContent
   showCredentials: (e) =>
     e.preventDefault()
     @urlStatus.attr('data-state', '')
-    @zendeskUrlApiToken.attr('href', @zendeskUrl.val() + 'agent/admin/api')
+    url = @zendeskUrl.val() + '/agent/admin/api'
+    @zendeskUrlApiToken.attr('href', url.replace('//', '/'))
     @zendeskUrlApiToken.val('HERE')
     @$('[data-slide=zendesk-url]').toggleClass('hide')
     @$('[data-slide=zendesk-credentials]').toggleClass('hide')
diff --git a/app/controllers/import_zendesk_controller.rb b/app/controllers/import_zendesk_controller.rb
index e0ab2c006..b77056e3a 100644
--- a/app/controllers/import_zendesk_controller.rb
+++ b/app/controllers/import_zendesk_controller.rb
@@ -49,7 +49,9 @@ class ImportZendeskController < ApplicationController
       return
     end
 
-    Setting.set('import_zendesk_endpoint', "#{params[:url]}api/v2")
+    endpoint = "#{params[:url]}/api/v2"
+    endpoint.gsub('//', '/')
+    Setting.set('import_zendesk_endpoint', endpoint)
 
     render json: {
       result: 'ok',

From dd29b0692cf10d29692e474f805a1ae3c31188e1 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 2 Aug 2017 08:11:03 +0200
Subject: [PATCH 168/234] Improved url error handling.

---
 app/assets/javascripts/app/controllers/import_zendesk.coffee | 2 +-
 app/controllers/import_zendesk_controller.rb                 | 2 +-
 2 files changed, 2 insertions(+), 2 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/import_zendesk.coffee b/app/assets/javascripts/app/controllers/import_zendesk.coffee
index b076c7210..ee12e9177 100644
--- a/app/assets/javascripts/app/controllers/import_zendesk.coffee
+++ b/app/assets/javascripts/app/controllers/import_zendesk.coffee
@@ -117,7 +117,7 @@ class Index extends App.ControllerContent
     e.preventDefault()
     @urlStatus.attr('data-state', '')
     url = @zendeskUrl.val() + '/agent/admin/api'
-    @zendeskUrlApiToken.attr('href', url.replace('//', '/'))
+    @zendeskUrlApiToken.attr('href', url.replace(/[^:]\/\//, '/'))
     @zendeskUrlApiToken.val('HERE')
     @$('[data-slide=zendesk-url]').toggleClass('hide')
     @$('[data-slide=zendesk-credentials]').toggleClass('hide')
diff --git a/app/controllers/import_zendesk_controller.rb b/app/controllers/import_zendesk_controller.rb
index b77056e3a..f762c2321 100644
--- a/app/controllers/import_zendesk_controller.rb
+++ b/app/controllers/import_zendesk_controller.rb
@@ -50,7 +50,7 @@ class ImportZendeskController < ApplicationController
     end
 
     endpoint = "#{params[:url]}/api/v2"
-    endpoint.gsub('//', '/')
+    endpoint.gsub(%r{[^:]//}, '/')
     Setting.set('import_zendesk_endpoint', endpoint)
 
     render json: {

From b2ece28306bcbc2fe5fc56bee12595a6052547b5 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 7 Aug 2017 00:28:08 +0200
Subject: [PATCH 169/234] Improved error handling.

---
 app/models/channel/filter/monitoring_base.rb | 13 ++--
 test/unit/integration_icinga_test.rb         | 69 +++++++++++++++++++-
 2 files changed, 76 insertions(+), 6 deletions(-)

diff --git a/app/models/channel/filter/monitoring_base.rb b/app/models/channel/filter/monitoring_base.rb
index 27c8282b7..a96bbb86e 100644
--- a/app/models/channel/filter/monitoring_base.rb
+++ b/app/models/channel/filter/monitoring_base.rb
@@ -20,17 +20,17 @@ class Channel::Filter::MonitoringBase
     auto_close_state_id = Setting.get("#{integration}_auto_close_state_id")
     state_recovery_match = '(OK|UP)'
 
-    return if !mail[:from]
-    return if !mail[:body]
+    return if mail[:from].blank?
+    return if mail[:body].blank?
     session_user_id = mail[ 'x-zammad-session-user-id'.to_sym ]
     return if !session_user_id
 
     # check if sender is monitoring
-    return if !mail[:from].match(/#{sender}/i)
+    return if !mail[:from].match(/#{Regexp.quote(sender)}/i)
 
     # get mail attibutes like host and state
     result = {}
-    mail[:body].gsub(%r{(Service|Host|State|Address|Date/Time|Additional\sInfo):(.+?)\n}i) { |_match|
+    mail[:body].gsub(%r{(Service|Host|State|Address|Date/Time|Additional\sInfo|Info):(.+?)\n}i) { |_match|
       key = $1
       if key
         key = key.downcase
@@ -42,6 +42,9 @@ class Channel::Filter::MonitoringBase
       result[key] = value
     }
 
+    # check min. params
+    return if result['host'].blank?
+
     # check if ticket with host is open
     customer = User.lookup(id: session_user_id)
 
@@ -63,7 +66,7 @@ class Channel::Filter::MonitoringBase
       mail[ 'x-zammad-ticket-id'.to_sym ] = ticket.id
 
       # check if service is recovered
-      if auto_close && result['state'].match(/#{state_recovery_match}/i)
+      if auto_close && result['state'].present? && result['state'].match(/#{state_recovery_match}/i)
         state = Ticket::State.lookup(id: auto_close_state_id)
         if state
           mail[ 'x-zammad-ticket-followup-state'.to_sym ] = state.name
diff --git a/test/unit/integration_icinga_test.rb b/test/unit/integration_icinga_test.rb
index 55a5f7273..2798189a8 100644
--- a/test/unit/integration_icinga_test.rb
+++ b/test/unit/integration_icinga_test.rb
@@ -19,7 +19,7 @@ User-Agent: Heirloom mailx 12.5 7/5/10
 MIME-Version: 1.0
 Content-Type: text/plain; charset=us-ascii
 Content-Transfer-Encoding: quoted-printable
-Message-Id: <20160131094621.29ECD400F29C-icinga-1@monitoring.znuny.com>
+Message-Id: <20160131094621.29ECD400F29C-icinga-1-0@monitoring.znuny.com>
 From: icinga_not_matching@monitoring.example.com (icinga)
 
 ***** Icinga  *****
@@ -44,6 +44,73 @@ Comment: [] =
     assert_not(ticket_p.preferences['integration'])
     assert_not(ticket_p.preferences['icinga'])
 
+    # RBL check
+    email_raw_string = "To: support@example.com
+Subject: [PROBLEM] RBL check on apn4711.dc.example.com is CRITICAL!
+User-Agent: Heirloom mailx 12.5 7/5/10
+MIME-Version: 1.0
+Content-Type: text/plain; charset=us-ascii
+Content-Transfer-Encoding: quoted-printable
+Message-Id: <20160131094621.29ECD400F29C-icinga-1-1@monitoring.znuny.com>
+From: icinga@monitoring.example.com (icinga)
+
+***** Icinga 2 Service Monitoring on apn4711.dc.example.com *****
+
+=3D=3D> RBL check on apn4711.dc.example.com is CRITICAL! <=3D=3D
+
+Info:    CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of=
+ 38 (ix.dnsbl.example.com)=20
+
+When:    2017-08-06 22:18:43 +0200
+Service: RBL check (Display Name: \"RBL check\")
+Host:    apn4711.dc.example.com (Display Name: \"apn4711.dc.example.com\")
+IPv4:    127.0.0.1="
+
+    ticket_0, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
+    assert_equal('new', ticket_0.state.name)
+    assert(ticket_0.preferences)
+    assert(ticket_0.preferences['integration'])
+    assert_equal('icinga', ticket_0.preferences['integration'])
+    assert(ticket_0.preferences['icinga'])
+    assert_equal('apn4711.dc.example.com (Display Name: "apn4711.dc.example.com")', ticket_0.preferences['icinga']['host'])
+    assert_equal('CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of 38 (ix.dnsbl.example.com)', ticket_0.preferences['icinga']['info'])
+    assert_equal('RBL check (Display Name: "RBL check")', ticket_0.preferences['icinga']['service'])
+    assert_nil(ticket_0.preferences['icinga']['state'])
+
+    # RBL check II
+    email_raw_string = "To: support@example.com
+Subject: [PROBLEM] RBL check on apn4711.dc.example.com is CRITICAL!
+User-Agent: Heirloom mailx 12.5 7/5/10
+MIME-Version: 1.0
+Content-Type: text/plain; charset=us-ascii
+Content-Transfer-Encoding: quoted-printable
+Message-Id: <20160131094621.29ECD400F29C-icinga-1-2@monitoring.znuny.com>
+From: icinga@monitoring.example.com (icinga)
+
+***** Icinga 2 Service Monitoring on apn4711.dc.example.com *****
+
+=3D=3D> RBL check on apn4711.dc.example.com is CRITICAL! <=3D=3D
+
+Info:    CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of=
+ 38 (ix.dnsbl.example.com)=20
+
+When:    2017-08-06 22:18:43 +0200
+Service: RBL check (Display Name: \"RBL check\")
+Host:    apn4711.dc.example.com (Display Name: \"apn4711.dc.example.com\")
+IPv4:    127.0.0.1="
+
+    ticket_0_1, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
+    assert_equal('new', ticket_0_1.state.name)
+    assert(ticket_0_1.preferences)
+    assert(ticket_0_1.preferences['integration'])
+    assert_equal('icinga', ticket_0_1.preferences['integration'])
+    assert(ticket_0_1.preferences['icinga'])
+    assert_equal('apn4711.dc.example.com (Display Name: "apn4711.dc.example.com")', ticket_0_1.preferences['icinga']['host'])
+    assert_equal('CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of 38 (ix.dnsbl.example.com)', ticket_0_1.preferences['icinga']['info'])
+    assert_equal('RBL check (Display Name: "RBL check")', ticket_0_1.preferences['icinga']['service'])
+    assert_nil(ticket_0_1.preferences['icinga']['state'])
+    assert_equal(ticket_0_1.id, ticket_0.id)
+
     # matching sender - CPU Load/host.internal.loc
     email_raw_string = "To: support@example.com
 Subject: PROBLEM - host.internal.loc - CPU Load is WARNING

From 7ce18e86f6fa7606ae300811f5c4114d31ff543a Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 9 Aug 2017 14:57:57 +0200
Subject: [PATCH 170/234] Added support of new icinga 2.7 notification
 templates
 (https://github.com/Icinga/icinga2/commit/82a5c5a62465c27492e2d1ca7996f19384d67174#diff-5a9d2fc2eb1c21d6a011c9c06b37fb5b).

---
 app/models/channel/filter/monitoring_base.rb |  7 ++++
 test/unit/integration_icinga_test.rb         | 37 ++++++++++++++++++--
 2 files changed, 42 insertions(+), 2 deletions(-)

diff --git a/app/models/channel/filter/monitoring_base.rb b/app/models/channel/filter/monitoring_base.rb
index a96bbb86e..a870df71e 100644
--- a/app/models/channel/filter/monitoring_base.rb
+++ b/app/models/channel/filter/monitoring_base.rb
@@ -45,6 +45,13 @@ class Channel::Filter::MonitoringBase
     # check min. params
     return if result['host'].blank?
 
+    # get state from body
+    if result['state'].blank?
+      if mail[:body] =~ /==>.*\sis\s(.+?)\!\s+?<==/
+        result['state'] = $1
+      end
+    end
+
     # check if ticket with host is open
     customer = User.lookup(id: session_user_id)
 
diff --git a/test/unit/integration_icinga_test.rb b/test/unit/integration_icinga_test.rb
index 2798189a8..7a765414d 100644
--- a/test/unit/integration_icinga_test.rb
+++ b/test/unit/integration_icinga_test.rb
@@ -75,7 +75,7 @@ IPv4:    127.0.0.1="
     assert_equal('apn4711.dc.example.com (Display Name: "apn4711.dc.example.com")', ticket_0.preferences['icinga']['host'])
     assert_equal('CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of 38 (ix.dnsbl.example.com)', ticket_0.preferences['icinga']['info'])
     assert_equal('RBL check (Display Name: "RBL check")', ticket_0.preferences['icinga']['service'])
-    assert_nil(ticket_0.preferences['icinga']['state'])
+    assert_equal('CRITICAL', ticket_0.preferences['icinga']['state'])
 
     # RBL check II
     email_raw_string = "To: support@example.com
@@ -108,9 +108,42 @@ IPv4:    127.0.0.1="
     assert_equal('apn4711.dc.example.com (Display Name: "apn4711.dc.example.com")', ticket_0_1.preferences['icinga']['host'])
     assert_equal('CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of 38 (ix.dnsbl.example.com)', ticket_0_1.preferences['icinga']['info'])
     assert_equal('RBL check (Display Name: "RBL check")', ticket_0_1.preferences['icinga']['service'])
-    assert_nil(ticket_0_1.preferences['icinga']['state'])
+    assert_equal('CRITICAL', ticket_0_1.preferences['icinga']['state'])
     assert_equal(ticket_0_1.id, ticket_0.id)
 
+    email_raw_string = "To: support@example.com
+Subject: [PROBLEM] RBL check on apn4711.dc.example.com is OK!
+User-Agent: Heirloom mailx 12.5 7/5/10
+MIME-Version: 1.0
+Content-Type: text/plain; charset=us-ascii
+Content-Transfer-Encoding: quoted-printable
+Message-Id: <20160131094621.29ECD400F29C-icinga-1-2@monitoring.znuny.com>
+From: icinga@monitoring.example.com (icinga)
+
+***** Icinga 2 Service Monitoring on apn4711.dc.example.com *****
+
+=3D=3D> RBL check on apn4711.dc.example.com is OK! <=3D=3D
+
+Info:    CHECK_RBL OK - apn4711.dc.example.com BLACKLISTED on 1 server of=
+ 38 (ix.dnsbl.example.com)=20
+
+When:    2017-08-06 22:18:43 +0200
+Service: RBL check (Display Name: \"RBL check\")
+Host:    apn4711.dc.example.com (Display Name: \"apn4711.dc.example.com\")
+IPv4:    127.0.0.1="
+
+    ticket_0_2, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
+    assert_equal('closed', ticket_0_2.state.name)
+    assert(ticket_0_2.preferences)
+    assert(ticket_0_2.preferences['integration'])
+    assert_equal('icinga', ticket_0_2.preferences['integration'])
+    assert(ticket_0_2.preferences['icinga'])
+    assert_equal('apn4711.dc.example.com (Display Name: "apn4711.dc.example.com")', ticket_0_2.preferences['icinga']['host'])
+    assert_equal('CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of 38 (ix.dnsbl.example.com)', ticket_0_2.preferences['icinga']['info'])
+    assert_equal('RBL check (Display Name: "RBL check")', ticket_0_2.preferences['icinga']['service'])
+    assert_equal('CRITICAL', ticket_0_2.preferences['icinga']['state'])
+    assert_equal(ticket_0_2.id, ticket_0.id)
+
     # matching sender - CPU Load/host.internal.loc
     email_raw_string = "To: support@example.com
 Subject: PROBLEM - host.internal.loc - CPU Load is WARNING

From 577c8b7995951fcef40f9e1d7aef0df8fb95e173 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 10 Aug 2017 00:34:28 +0200
Subject: [PATCH 171/234] Updated gems (also to support current pg gem).

---
 Gemfile.lock                                  | 43 ++++++++++---------
 .../checks_attribute_values_and_length.rb     |  6 ++-
 2 files changed, 27 insertions(+), 22 deletions(-)

diff --git a/Gemfile.lock b/Gemfile.lock
index 6f27d0148..2278b3980 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -30,14 +30,14 @@ GEM
       activemodel (= 4.2.9)
       activesupport (= 4.2.9)
       arel (~> 6.0)
-    activerecord-nulldb-adapter (0.3.6)
+    activerecord-nulldb-adapter (0.3.7)
       activerecord (>= 2.0.0)
-    activerecord-session_store (1.0.0)
-      actionpack (>= 4.0, < 5.1)
-      activerecord (>= 4.0, < 5.1)
+    activerecord-session_store (1.1.0)
+      actionpack (>= 4.0, < 5.2)
+      activerecord (>= 4.0, < 5.2)
       multi_json (~> 1.11, >= 1.11.2)
       rack (>= 1.5.2, < 3)
-      railties (>= 4.0, < 5.1)
+      railties (>= 4.0, < 5.2)
     activesupport (4.2.9)
       i18n (~> 0.7)
       minitest (~> 5.1)
@@ -49,9 +49,9 @@ GEM
       ffi (~> 1.9)
       ffi-compiler (~> 0.1)
     ast (2.3.0)
-    autoprefixer-rails (6.4.1.1)
+    autoprefixer-rails (7.1.2.4)
       execjs
-    biz (1.6.0)
+    biz (1.7.0)
       clavius (~> 1.0)
       tzinfo
     browser (2.2.0)
@@ -69,12 +69,12 @@ GEM
     coffee-script (2.4.1)
       coffee-script-source
       execjs
-    coffee-script-source (1.10.0)
+    coffee-script-source (1.12.2)
     coffeelint (1.14.0)
       coffee-script
       execjs
       json
-    composite_primary_keys (8.1.5)
+    composite_primary_keys (8.1.6)
       activerecord (~> 4.2.0)
     concurrent-ruby (1.0.5)
     coveralls (0.8.16)
@@ -86,10 +86,10 @@ GEM
     crack (0.4.3)
       safe_yaml (~> 1.0.0)
     daemons (1.2.4)
-    delayed_job (4.1.2)
-      activesupport (>= 3.0, < 5.1)
-    delayed_job_active_record (4.1.1)
-      activerecord (>= 3.0, < 5.1)
+    delayed_job (4.1.3)
+      activesupport (>= 3.0, < 5.2)
+    delayed_job_active_record (4.1.2)
+      activerecord (>= 3.0, < 5.2)
       delayed_job (>= 3.0, < 5)
     diff-lcs (1.2.5)
     diffy (3.1.0)
@@ -176,7 +176,7 @@ GEM
       addressable
       faraday
       multi_json (>= 1.3.0)
-    libv8 (3.16.14.15)
+    libv8 (3.16.14.19)
     listen (3.1.5)
       rb-fsevent (~> 0.9, >= 0.9.4)
       rb-inotify (~> 0.9, >= 0.9.7)
@@ -250,7 +250,7 @@ GEM
       omniauth-oauth (~> 1.1)
     parser (2.3.1.2)
       ast (~> 2.2)
-    pg (0.18.4)
+    pg (0.20.0)
     pluginator (1.3.0)
     power_assert (0.3.1)
     powerpack (0.1.1)
@@ -285,14 +285,15 @@ GEM
       rails-deprecated_sanitizer (>= 1.0.1)
     rails-html-sanitizer (1.0.3)
       loofah (~> 2.0)
-    rails-observers (0.1.2)
-      activemodel (~> 4.0)
+    rails-observers (0.1.5)
+      activemodel (>= 4.0)
     railties (4.2.9)
       actionpack (= 4.2.9)
       activesupport (= 4.2.9)
       rake (>= 0.8.7)
       thor (>= 0.18.1, < 2.0)
-    rainbow (2.1.0)
+    rainbow (2.2.2)
+      rake
     raindrops (0.17.0)
     rake (12.0.0)
     rb-fsevent (0.9.7)
@@ -374,8 +375,8 @@ GEM
       tins (~> 1.0)
     test-unit (3.2.1)
       power_assert
-    therubyracer (0.12.2)
-      libv8 (~> 3.16.14.0)
+    therubyracer (0.12.3)
+      libv8 (~> 3.16.14.15)
       ref
     thor (0.19.4)
     thread_safe (0.3.6)
@@ -403,7 +404,7 @@ GEM
     unicorn (5.2.0)
       kgio (~> 2.6)
       raindrops (~> 0.7)
-    valid_email2 (1.2.17)
+    valid_email2 (2.0.0)
       activemodel (>= 3.2)
       mail (~> 2.5)
     webmock (2.3.2)
diff --git a/app/models/application_model/checks_attribute_values_and_length.rb b/app/models/application_model/checks_attribute_values_and_length.rb
index 27a680866..bedd15cca 100644
--- a/app/models/application_model/checks_attribute_values_and_length.rb
+++ b/app/models/application_model/checks_attribute_values_and_length.rb
@@ -23,8 +23,12 @@ module ApplicationModel::ChecksAttributeValuesAndLength
       column = columns[name]
       next if !column
 
+      if column.type == :binary
+        self[name].force_encoding('BINARY')
+      end
+
       # strip null byte chars (postgresql will complain about it)
-      if column.sql_type == 'text'
+      if column.type == :text
         if Rails.application.config.db_null_byte == false
           self[name].delete!("\u0000")
         end

From 5f17ceb48af0f40a0df0fd953c90a81cce8e8f8c Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Thu, 10 Aug 2017 11:20:29 +0200
Subject: [PATCH 172/234] Fixed issue #1261 - Adding foreign keys for
 inconsistent PG tables breaks update.

---
 db/migrate/20170531144425_foreign_keys.rb | 12 ++++++++----
 1 file changed, 8 insertions(+), 4 deletions(-)

diff --git a/db/migrate/20170531144425_foreign_keys.rb b/db/migrate/20170531144425_foreign_keys.rb
index b38e3ab71..64bcedab0 100644
--- a/db/migrate/20170531144425_foreign_keys.rb
+++ b/db/migrate/20170531144425_foreign_keys.rb
@@ -1,4 +1,6 @@
 class ForeignKeys < ActiveRecord::Migration
+  disable_ddl_transaction!
+
   def change
 
     # return if it's a new setup
@@ -217,10 +219,12 @@ class ForeignKeys < ActiveRecord::Migration
     ]
 
     foreign_keys.each do |foreign_key|
-      begin
-        ActiveRecord::Migration.add_foreign_key(*foreign_key)
-      rescue => e
-        Rails.logger.error "Inconsistent data status detected while adding foreign key '#{foreign_key.inspect}': #{e.message}"
+      ActiveRecord::Base.transaction do
+        begin
+          add_foreign_key(*foreign_key)
+        rescue => e
+          Rails.logger.error "Inconsistent data status detected while adding foreign key '#{foreign_key.inspect}': #{e.message}"
+        end
       end
     end
   end

From 5a9138e4be4a0d27e72cba328ab2c52e979bcb14 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 10 Aug 2017 14:45:44 +0200
Subject: [PATCH 173/234] Fixed issue #1310 - Default name of role customer in
 german language.

---
 app/assets/javascripts/app/views/generic/checkbox.jst.eco       | 2 +-
 app/assets/javascripts/app/views/generic/radio.jst.eco          | 2 +-
 .../javascripts/app/views/generic/user_permission.jst.eco       | 2 +-
 3 files changed, 3 insertions(+), 3 deletions(-)

diff --git a/app/assets/javascripts/app/views/generic/checkbox.jst.eco b/app/assets/javascripts/app/views/generic/checkbox.jst.eco
index 4576fab6f..8d0412aad 100644
--- a/app/assets/javascripts/app/views/generic/checkbox.jst.eco
+++ b/app/assets/javascripts/app/views/generic/checkbox.jst.eco
@@ -4,7 +4,7 @@
     <input type="checkbox" value="<%= row.value %>" name="<%= @attribute.name %>" <%= row.checked %>/>
     <%- @Icon('checkbox', 'icon-unchecked') %>
     <%- @Icon('checkbox-checked', 'icon-checked') %>
-    <span class="label-text"><%= row.name %> <% if row.note: %>- <span class="help-text"><%= row.note %></span><% end %></span>
+    <span class="label-text"><%= row.name %> <% if row.note: %>- <span class="help-text"><%- @T(row.note) %></span><% end %></span>
   </label>
 <% end %>
 </div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/generic/radio.jst.eco b/app/assets/javascripts/app/views/generic/radio.jst.eco
index ea7282ac2..d6576004a 100644
--- a/app/assets/javascripts/app/views/generic/radio.jst.eco
+++ b/app/assets/javascripts/app/views/generic/radio.jst.eco
@@ -1,7 +1,7 @@
 <div class="<%= @attribute.class %>">
 <% for row in @attribute.options: %>
     <label>
-      <input type="radio" value="<%= row.value %>" name="<%= @attribute.name %>" <%= row.checked %>> <%= row.name %> <% if row.note: %>- <%= row.note %><% end %>
+      <input type="radio" value="<%= row.value %>" name="<%= @attribute.name %>" <%= row.checked %>> <%= row.name %> <% if row.note: %>- <%- @T(row.note) %><% end %>
       <%- @Icon('radio') %>
       <%- @Icon('radio-checked') %>
     </label>
diff --git a/app/assets/javascripts/app/views/generic/user_permission.jst.eco b/app/assets/javascripts/app/views/generic/user_permission.jst.eco
index b8dd7fd64..64569a55d 100644
--- a/app/assets/javascripts/app/views/generic/user_permission.jst.eco
+++ b/app/assets/javascripts/app/views/generic/user_permission.jst.eco
@@ -18,7 +18,7 @@
     <input type="checkbox" value="<%= role.id %>" name="role_ids" <% if @rolesSelected[role.id]: %>checked<% end %>/>
     <%- @Icon('checkbox', 'icon-unchecked') %>
     <%- @Icon('checkbox-checked', 'icon-checked') %>
-    <span class="label-text"><%= role.displayName() %> <% if role.note: %>- <span class="help-text"><%= role.note %></span><% end %></span>
+    <span class="label-text"><%- @T(role.displayName()) %> <% if role.note: %>- <span class="help-text"><%- @T(role.note) %></span><% end %></span>
   </label>
   <% if role.permissions: %>
   <%   for permission in role.permissions: %>

From 335b1fad507d71d75cece4f7a0e304ee0146d27d Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 11 Aug 2017 11:10:31 +0200
Subject: [PATCH 174/234] Prevent ActiveRecord::StatementInvalid:
 PG::InFailedSqlTransaction: ERROR:  current transaction is aborted , commands
 ignored until end of transaction block issues.

---
 app/models/transaction.rb | 24 +++++++++++++++---------
 1 file changed, 15 insertions(+), 9 deletions(-)

diff --git a/app/models/transaction.rb b/app/models/transaction.rb
index 25b94fa55..7d121c3bf 100644
--- a/app/models/transaction.rb
+++ b/app/models/transaction.rb
@@ -8,16 +8,22 @@ class Transaction
       ApplicationHandleInfo.current = options[:interface_handle]
     end
     ActiveRecord::Base.transaction do
-      PushMessages.init
-      yield
-      if options[:interface_handle]
-        ApplicationHandleInfo.current = original_interface_handle
+      begin
+        PushMessages.init
+        yield
+        if options[:interface_handle]
+          ApplicationHandleInfo.current = original_interface_handle
+        end
+        Observer::Transaction.commit(
+          disable_notification: options[:disable_notification],
+          disable: options[:disable],
+        )
+        PushMessages.finish
+      rescue ActiveRecord::StatementInvalid => e
+        Rails.logger.error e.inspect
+        Rails.logger.error e.backtrace
+        raise ActiveRecord::Rollback
       end
-      Observer::Transaction.commit(
-        disable_notification: options[:disable_notification],
-        disable: options[:disable],
-      )
-      PushMessages.finish
     end
   end
 end

From f1d0bed331aa20d00648f34799f08478a0fbedd4 Mon Sep 17 00:00:00 2001
From: Johannes Nickel <jn@znuny.com>
Date: Fri, 11 Aug 2017 17:34:14 +0200
Subject: [PATCH 175/234] Added requirement text for jQuery for the forms area.
 This resolves #1338

---
 app/assets/javascripts/app/controllers/_channel/chat.coffee | 3 +--
 app/assets/javascripts/app/controllers/_channel/form.coffee | 4 ++--
 app/assets/javascripts/app/views/channel/chat.jst.eco       | 4 ++--
 app/assets/javascripts/app/views/channel/form.jst.eco       | 3 +++
 4 files changed, 8 insertions(+), 6 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_channel/chat.coffee b/app/assets/javascripts/app/controllers/_channel/chat.coffee
index a33ee73d7..a1cb273cb 100644
--- a/app/assets/javascripts/app/controllers/_channel/chat.coffee
+++ b/app/assets/javascripts/app/controllers/_channel/chat.coffee
@@ -21,7 +21,6 @@ class App.ChannelChat extends App.ControllerSubContent
     '.js-chat-welcome': 'chatWelcome'
     '.js-testurl-input': 'urlInput'
     '.js-backgroundColor': 'chatBackground'
-    '.js-paramsBlock': 'paramsBlock'
     '.js-code': 'code'
     '.js-palette': 'palette'
     '.js-color': 'colorField'
@@ -361,7 +360,7 @@ class App.ChannelChat extends App.ControllerSubContent
     @$('.js-modal-params').html(paramString)
 
     # highlight
-    @paramsBlock.each (i, block) ->
+    @code.each (i, block) ->
       hljs.highlightBlock block
 
 App.Config.set('Chat', { prio: 4000, name: 'Chat', parent: '#channels', target: '#channels/chat', controller: App.ChannelChat, permission: ['admin.chat'] }, 'NavBarAdmin')
diff --git a/app/assets/javascripts/app/controllers/_channel/form.coffee b/app/assets/javascripts/app/controllers/_channel/form.coffee
index 6955b3b60..7efd8168b 100644
--- a/app/assets/javascripts/app/controllers/_channel/form.coffee
+++ b/app/assets/javascripts/app/controllers/_channel/form.coffee
@@ -9,7 +9,7 @@ class App.ChannelForm extends App.ControllerSubContent
     'change .js-paramsSetting select': 'updateGroup'
 
   elements:
-    '.js-paramsBlock': 'paramsBlock'
+    '.js-code': 'code'
     '.js-paramsSetting': 'paramsSetting'
     '.js-formSetting input': 'formSetting'
 
@@ -43,7 +43,7 @@ class App.ChannelForm extends App.ControllerSubContent
 
     @html element
 
-    @paramsBlock.each (i, block) ->
+    @code.each (i, block) ->
       hljs.highlightBlock block
 
     @updateParamsDesigner()
diff --git a/app/assets/javascripts/app/views/channel/chat.jst.eco b/app/assets/javascripts/app/views/channel/chat.jst.eco
index cfdd447af..310183074 100644
--- a/app/assets/javascripts/app/views/channel/chat.jst.eco
+++ b/app/assets/javascripts/app/views/channel/chat.jst.eco
@@ -142,7 +142,7 @@
   <h3><%- @T('Automatically show chat') %> (<%- @T('default') %>)</h3>
   <p><%- @T('The chat will show up once the connection to the server got established and if there is someone online to chat with.') %></p>
 
-  <pre><code class="language-html js-paramsBlock">&lt;script src="<%= @baseurl %>/assets/chat/chat.min.js"&gt;&lt;/script&gt;
+  <pre><code class="language-html js-code">&lt;script src="<%= @baseurl %>/assets/chat/chat.min.js"&gt;&lt;/script&gt;
 &lt;script&gt;
 $(function() {
   new ZammadChat({
@@ -153,7 +153,7 @@ $(function() {
 
   <h3><%- @T('Manually open chat') %></h3>
   <p><%- @T('If you want to open the chat by the press of a button set the option §show§ to §false§ and add the class §open-zammad-chat§ to the button.') %></p>
-  <pre><code class="language-html js-paramsBlock">&lt;button class="open-zammad-chat"&gt;Chat with us&lt;/button&gt;
+  <pre><code class="language-html js-code">&lt;button class="open-zammad-chat"&gt;Chat with us&lt;/button&gt;
 
 &lt;script src="<%= @baseurl %>/assets/chat/chat.min.js"&gt;&lt;/script&gt;
 &lt;script&gt;
diff --git a/app/assets/javascripts/app/views/channel/form.jst.eco b/app/assets/javascripts/app/views/channel/form.jst.eco
index f0e412a8f..011c10a8c 100644
--- a/app/assets/javascripts/app/views/channel/form.jst.eco
+++ b/app/assets/javascripts/app/views/channel/form.jst.eco
@@ -126,6 +126,9 @@
       </div>
     </div>
   </div>
+  <h3><%- @T('Requirements') %></h3>
+  <p><%- @T("Zammad Forms requires jQuery. If you don't already use it on your website include it like this:") %></p>
+  <pre><code class="language-html js-code">&lt;script src="https://code.jquery.com/jquery-2.1.4.min.js"&gt;&lt;/script&gt;</code></pre>
 
   <p><%- @T('You need to add the following Javascript code snippet to your web page') %>:</p>
 

From 8f049225b12f1a3f6df5a0f591cb99801837d35c Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sun, 13 Aug 2017 11:54:57 +0200
Subject: [PATCH 176/234] Prevent ActiveRecord::StatementInvalid:
 PG::InFailedSqlTransaction: ERROR: current transaction is aborted, commands
 ignored until end of transaction block issues (isolate Ticket.selector
 statements in own sub transaction).

---
 app/models/ticket.rb             |  29 +++++---
 app/models/transaction.rb        |  24 +++----
 test/unit/ticket_trigger_test.rb | 113 +++++++++++++++++++++++++++++++
 3 files changed, 141 insertions(+), 25 deletions(-)

diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 039ee689a..292894b29 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -377,17 +377,26 @@ get count of tickets and tickets which match on selector
     query, bind_params, tables = selector2sql(selectors, current_user)
     return [] if !query
 
-    if !current_user
-      ticket_count = Ticket.where(query, *bind_params).joins(tables).count
-      tickets = Ticket.where(query, *bind_params).joins(tables).limit(limit)
-      return [ticket_count, tickets]
+    ActiveRecord::Base.transaction(requires_new: true) do
+      begin
+        if !current_user
+          ticket_count = Ticket.where(query, *bind_params).joins(tables).count
+          tickets = Ticket.where(query, *bind_params).joins(tables).limit(limit)
+          return [ticket_count, tickets]
+        end
+
+        access_condition = Ticket.access_condition(current_user, access)
+        ticket_count = Ticket.where(access_condition).where(query, *bind_params).joins(tables).count
+        tickets = Ticket.where(access_condition).where(query, *bind_params).joins(tables).limit(limit)
+
+        return [ticket_count, tickets]
+      rescue ActiveRecord::StatementInvalid => e
+        Rails.logger.error e.inspect
+        Rails.logger.error e.backtrace
+        raise ActiveRecord::Rollback
+      end
     end
-
-    access_condition = Ticket.access_condition(current_user, access)
-    ticket_count = Ticket.where(access_condition).where(query, *bind_params).joins(tables).count
-    tickets = Ticket.where(access_condition).where(query, *bind_params).joins(tables).limit(limit)
-
-    [ticket_count, tickets]
+    []
   end
 
 =begin
diff --git a/app/models/transaction.rb b/app/models/transaction.rb
index 7d121c3bf..25b94fa55 100644
--- a/app/models/transaction.rb
+++ b/app/models/transaction.rb
@@ -8,22 +8,16 @@ class Transaction
       ApplicationHandleInfo.current = options[:interface_handle]
     end
     ActiveRecord::Base.transaction do
-      begin
-        PushMessages.init
-        yield
-        if options[:interface_handle]
-          ApplicationHandleInfo.current = original_interface_handle
-        end
-        Observer::Transaction.commit(
-          disable_notification: options[:disable_notification],
-          disable: options[:disable],
-        )
-        PushMessages.finish
-      rescue ActiveRecord::StatementInvalid => e
-        Rails.logger.error e.inspect
-        Rails.logger.error e.backtrace
-        raise ActiveRecord::Rollback
+      PushMessages.init
+      yield
+      if options[:interface_handle]
+        ApplicationHandleInfo.current = original_interface_handle
       end
+      Observer::Transaction.commit(
+        disable_notification: options[:disable_notification],
+        disable: options[:disable],
+      )
+      PushMessages.finish
     end
   end
 end
diff --git a/test/unit/ticket_trigger_test.rb b/test/unit/ticket_trigger_test.rb
index 306630c8a..724650e60 100644
--- a/test/unit/ticket_trigger_test.rb
+++ b/test/unit/ticket_trigger_test.rb
@@ -3367,4 +3367,117 @@ class TicketTriggerTest < ActiveSupport::TestCase
 
   end
 
+  test '3 invalid condition' do
+    trigger1 = Trigger.create_or_update(
+      name: 'aaa loop check',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'create',
+        },
+      },
+      perform: {
+        'ticket.tags' => {
+          'operator' => 'add',
+          'value' => 'xxx',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+    trigger1.update_column(:condition, {
+                             'ticket.action' => {
+                               'operator' => 'is',
+                               'value' => 'create',
+                             },
+                             'ticket.first_response_at' => {
+                               'operator' => 'before (absolute)',
+                               'value' => 'invalid invalid 4',
+                             },
+                           })
+    assert_equal('invalid invalid 4', trigger1.condition['ticket.first_response_at']['value'])
+
+    trigger2 = Trigger.create_or_update(
+      name: 'auto reply',
+      condition: {
+        'ticket.action' => {
+          'operator' => 'is',
+          'value' => 'create',
+        },
+        'ticket.state_id' => {
+          'operator' => 'is',
+          'value' => Ticket::State.lookup(name: 'new').id.to_s,
+        }
+      },
+      perform: {
+        'notification.email' => {
+          'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
+          'recipient' => 'ticket_customer',
+          'subject' => 'Thanks for your inquiry (#{ticket.title})!',
+        },
+        'ticket.priority_id' => {
+          'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
+        },
+        'ticket.tags' => {
+          'operator' => 'add',
+          'value' => 'aa, kk',
+        },
+      },
+      disable_notification: true,
+      active: true,
+      created_by_id: 1,
+      updated_by_id: 1,
+    )
+
+    ticket1 = Ticket.create(
+      title: "some <b>title</b>\n äöüß",
+      group: Group.lookup(name: 'Users'),
+      customer: User.lookup(email: 'nicole.braun@zammad.org'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert(ticket1, 'ticket1 created')
+    Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: "some message <b>note</b>\nnew line",
+      internal: false,
+      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
+      type: Ticket::Article::Type.find_by(name: 'note'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    ticket1.reload
+    assert_equal('some <b>title</b>  äöüß', ticket1.title, 'ticket1.title verify')
+    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
+    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
+    assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
+    assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
+    assert_equal([], ticket1.tag_list)
+
+    Observer::Transaction.commit
+
+    ticket1.reload
+    assert_equal('some <b>title</b>  äöüß', ticket1.title, 'ticket1.title verify')
+    assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
+    assert_equal('new', ticket1.state.name, 'ticket1.state verify')
+    assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
+    assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
+    assert_equal(%w(aa kk), ticket1.tag_list)
+    article1 = ticket1.articles.last
+    assert_match('Zammad <zammad@localhost>', article1.from)
+    assert_match('nicole.braun@zammad.org', article1.to)
+    assert_match('Thanks for your inquiry (some <b>title</b>  äöüß)!', article1.subject)
+    assert_match('Braun<br>some &lt;b&gt;title&lt;/b&gt;', article1.body)
+    assert_match('&gt; some message &lt;b&gt;note&lt;/b&gt;<br>&gt; new line', article1.body)
+    assert_equal('text/html', article1.content_type)
+
+  end
+
 end

From 5051c9bdc5cab71ea1b55b4fe16f460bb9975d6a Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Sun, 13 Aug 2017 17:18:54 +0200
Subject: [PATCH 177/234] Upgrade to ruby 2.4.1.

---
 .ruby-version                          |  2 +-
 .travis.yml                            |  2 +-
 Gemfile                                |  2 +-
 Gemfile.lock                           | 33 +++++++++++++-------------
 app/controllers/form_controller.rb     |  4 ++--
 app/models/ticket/escalation.rb        | 10 ++++----
 lib/core_ext/{fixnum.rb => integer.rb} |  2 +-
 lib/notification_factory/renderer.rb   |  2 +-
 8 files changed, 29 insertions(+), 28 deletions(-)
 rename lib/core_ext/{fixnum.rb => integer.rb} (86%)

diff --git a/.ruby-version b/.ruby-version
index 2bf1c1ccf..005119baa 100644
--- a/.ruby-version
+++ b/.ruby-version
@@ -1 +1 @@
-2.3.1
+2.4.1
diff --git a/.travis.yml b/.travis.yml
index f24d1cc4c..e3cfaaa1e 100644
--- a/.travis.yml
+++ b/.travis.yml
@@ -19,7 +19,7 @@ services:
   - mysql
 language: ruby
 rvm:
-  - 2.3.1
+  - 2.4.1
 before_install:
   - sudo apt-get -qq update
   - sudo apt-get install -y curl git-core patch build-essential bison zlib1g-dev libssl-dev libxml2-dev libxml2-dev sqlite3 libsqlite3-dev autotools-dev libxslt1-dev libyaml-0-2 autoconf automake libreadline6-dev libyaml-dev libtool libgmp-dev libgdbm-dev libncurses5-dev pkg-config libffi-dev libmysqlclient-dev postfix
diff --git a/Gemfile b/Gemfile
index b8c30bea9..de130ccac 100644
--- a/Gemfile
+++ b/Gemfile
@@ -1,6 +1,6 @@
 source 'https://rubygems.org'
 
-ruby '2.3.1'
+ruby '2.4.1'
 
 gem 'rails', '4.2.9'
 gem 'rails-observers'
diff --git a/Gemfile.lock b/Gemfile.lock
index 2278b3980..1470f97c3 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -77,12 +77,12 @@ GEM
     composite_primary_keys (8.1.6)
       activerecord (~> 4.2.0)
     concurrent-ruby (1.0.5)
-    coveralls (0.8.16)
+    coveralls (0.8.21)
       json (>= 1.8, < 3)
-      simplecov (~> 0.12.0)
-      term-ansicolor (~> 1.3.0)
-      thor (~> 0.19.1)
-      tins (>= 1.6.0, < 2)
+      simplecov (~> 0.14.1)
+      term-ansicolor (~> 1.3)
+      thor (~> 0.19.4)
+      tins (~> 1.6)
     crack (0.4.3)
       safe_yaml (~> 1.0.0)
     daemons (1.2.4)
@@ -154,7 +154,7 @@ GEM
     guard-symlink (0.1.1)
       guard
       guard-compat (~> 1.1)
-    hashdiff (0.3.2)
+    hashdiff (0.3.5)
     hashie (3.5.6)
     htmlentities (4.3.4)
     http (1.0.4)
@@ -260,7 +260,7 @@ GEM
       coderay (~> 1.1.0)
       method_source (~> 0.8.1)
       slop (~> 3.4)
-    puma (3.6.0)
+    puma (3.9.1)
     rack (1.6.8)
     rack-livereload (0.3.16)
       rack
@@ -294,7 +294,7 @@ GEM
       thor (>= 0.18.1, < 2.0)
     rainbow (2.2.2)
       rake
-    raindrops (0.17.0)
+    raindrops (0.19.0)
     rake (12.0.0)
     rb-fsevent (0.9.7)
     rb-inotify (0.9.7)
@@ -349,16 +349,17 @@ GEM
     shellany (0.0.1)
     simple-rss (1.3.1)
     simple_oauth (0.3.1)
-    simplecov (0.12.0)
+    simplecov (0.14.1)
       docile (~> 1.1.0)
       json (>= 1.8, < 3)
       simplecov-html (~> 0.10.0)
-    simplecov-html (0.10.0)
+    simplecov-html (0.10.1)
     simplecov-rcov (0.2.3)
       simplecov (>= 0.4.1)
     slack-notifier (1.5.1)
     slop (3.6.0)
-    spring (1.7.2)
+    spring (2.0.2)
+      activesupport (>= 4.2)
     spring-commands-rspec (1.0.4)
       spring (>= 0.9.1)
     sprockets (3.7.1)
@@ -371,7 +372,7 @@ GEM
     sqlite3 (1.3.11)
     telegramAPI (1.2.2)
       rest-client (~> 2.0, >= 1.7.3)
-    term-ansicolor (1.3.2)
+    term-ansicolor (1.6.0)
       tins (~> 1.0)
     test-unit (3.2.1)
       power_assert
@@ -381,7 +382,7 @@ GEM
     thor (0.19.4)
     thread_safe (0.3.6)
     tilt (2.0.5)
-    tins (1.13.0)
+    tins (1.15.0)
     twitter (5.17.0)
       addressable (~> 2.3)
       buftok (~> 0.2.0)
@@ -401,13 +402,13 @@ GEM
       unf_ext
     unf_ext (0.0.7.4)
     unicode-display_width (1.1.1)
-    unicorn (5.2.0)
+    unicorn (5.3.0)
       kgio (~> 2.6)
       raindrops (~> 0.7)
     valid_email2 (2.0.0)
       activemodel (>= 3.2)
       mail (~> 2.5)
-    webmock (2.3.2)
+    webmock (3.0.1)
       addressable (>= 2.3.6)
       crack (>= 0.3.2)
       hashdiff
@@ -500,7 +501,7 @@ DEPENDENCIES
   zendesk_api
 
 RUBY VERSION
-   ruby 2.3.1p112
+   ruby 2.4.1p111
 
 BUNDLED WITH
    1.15.1
diff --git a/app/controllers/form_controller.rb b/app/controllers/form_controller.rb
index cb3b68a9d..ce52e72dd 100644
--- a/app/controllers/form_controller.rb
+++ b/app/controllers/form_controller.rb
@@ -154,7 +154,7 @@ class FormController < ApplicationController
   private
 
   def token_gen(fingerprint)
-    crypt = ActiveSupport::MessageEncryptor.new(Setting.get('application_secret'))
+    crypt = ActiveSupport::MessageEncryptor.new(Setting.get('application_secret')[0, 32])
     fingerprint = "#{Base64.strict_encode64(Setting.get('fqdn'))}:#{Time.zone.now.to_i}:#{Base64.strict_encode64(fingerprint)}"
     Base64.strict_encode64(crypt.encrypt_and_sign(fingerprint))
   end
@@ -166,7 +166,7 @@ class FormController < ApplicationController
       return false
     end
     begin
-      crypt = ActiveSupport::MessageEncryptor.new(Setting.get('application_secret'))
+      crypt = ActiveSupport::MessageEncryptor.new(Setting.get('application_secret')[0, 32])
       result = crypt.decrypt_and_verify(Base64.decode64(token))
     rescue
       Rails.logger.info 'Invalid token for form!'
diff --git a/app/models/ticket/escalation.rb b/app/models/ticket/escalation.rb
index 68b645469..4f2f22585 100644
--- a/app/models/ticket/escalation.rb
+++ b/app/models/ticket/escalation.rb
@@ -322,23 +322,23 @@ returns
 =end
 
   def destination_time(start_time, move_minutes, biz, history_data)
-    destination_time = biz.time(move_minutes, :minutes).after(start_time)
+    local_destination_time = biz.time(move_minutes, :minutes).after(start_time)
 
     # go step by step to end of move_minutes until move_minutes is 0
     200.times.each { |_count|
 
       # check if we have pending time in the range to the destination time
-      working_minutes = period_working_minutes(start_time, destination_time, biz, history_data, true)
+      working_minutes = period_working_minutes(start_time, local_destination_time, biz, history_data, true)
       move_minutes -= working_minutes
 
       # skip if no pending time is given
       break if move_minutes <= 0
 
       # set pending destination to start time and add pending time to destination time
-      start_time       = destination_time
-      destination_time = biz.time(move_minutes, :minutes).after(start_time)
+      start_time             = local_destination_time
+      local_destination_time = biz.time(move_minutes, :minutes).after(start_time)
     }
-    destination_time
+    local_destination_time
   end
 
   # get period working minutes time in minutes
diff --git a/lib/core_ext/fixnum.rb b/lib/core_ext/integer.rb
similarity index 86%
rename from lib/core_ext/fixnum.rb
rename to lib/core_ext/integer.rb
index 71e6456c8..b3363b5f4 100644
--- a/lib/core_ext/fixnum.rb
+++ b/lib/core_ext/integer.rb
@@ -1,4 +1,4 @@
-class Fixnum
+class Integer
 
 =begin
 
diff --git a/lib/notification_factory/renderer.rb b/lib/notification_factory/renderer.rb
index f15179d96..e0c9f1229 100644
--- a/lib/notification_factory/renderer.rb
+++ b/lib/notification_factory/renderer.rb
@@ -72,7 +72,7 @@ examples how to use
     return "\#{#{object_name} / no such object}" if !object_refs
 
     # if content of method is a complex datatype, just return
-    if object_methods.empty? && object_refs.class != String && object_refs.class != Float && object_refs.class != Fixnum
+    if object_methods.empty? && object_refs.class != String && object_refs.class != Float && object_refs.class != Integer
       return "\#{#{key} / no such method}"
     end
     object_methods_s = ''

From ebd2b174df29e04ea46e496cd8fe0f4fe6192ae2 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 14 Aug 2017 10:44:48 +0200
Subject: [PATCH 178/234] Removed ruby 2.4.1 warming "warning: regular
 expression has redundant nested repeat operator '*'".

---
 lib/core_ext/string.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/core_ext/string.rb b/lib/core_ext/string.rb
index f93035d93..3db6fe1fb 100644
--- a/lib/core_ext/string.rb
+++ b/lib/core_ext/string.rb
@@ -306,7 +306,7 @@ class String
     string.gsub!(%r\<div>[[:space:]]*(<br(|/)>([[:space:]]*)){2,}\im, '<div><br>\3')
     string.gsub!(%r\[[:space:]]*(<br>[[:space:]]*){3,}[[:space:]]*</div>\im, '<br><br></div>')
     string.gsub!(%r\<div>[[:space:]]*(<br>[[:space:]]*){1,}[[:space:]]*</div>\im, '<div>&nbsp;</div>')
-    string.gsub!(%r\<div>[[:space:]]*(<div>[[:space:]]*{1,}</div>[[:space:]]*){2,}</div>\im, '<div>&nbsp;</div>')
+    string.gsub!(%r\<div>[[:space:]]*(<div>[[:space:]]*</div>[[:space:]]*){2,}</div>\im, '<div>&nbsp;</div>')
     string.gsub!(%r\<p>[[:space:]]*</p>(<br(|/)>[[:space:]]*){2,}[[:space:]]*\im, '<p> </p><br>')
     string.gsub!(%r{<p>[[:space:]]*</p>(<br(|/)>[[:space:]]*)+<p>[[:space:]]*</p>}im, '<p> </p><p> </p>')
     string.gsub!(%r\(<div>[[:space:]]*</div>[[:space:]]*){2,}\im, '<div> </div>')

From 9026362d7a6b33c11c30ee502f9b7805dfbef017 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 14 Aug 2017 10:51:22 +0200
Subject: [PATCH 179/234] Fixed reply with full quote and text article.body.

---
 .../app/controllers/ticket_zoom/article_actions.coffee          | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
index df150405a..cfa5a0ce4 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
@@ -407,7 +407,7 @@ class App.TicketZoomArticleActions extends App.Controller
       if article.content_type.match('html')
         selected = App.Utils.textCleanup(article.body)
       if article.content_type.match('plain')
-        selected = App.Utils.textCleanup(selected)
+        selected = App.Utils.textCleanup(article.body)
         selected = App.Utils.text2html(selected)
 
     if selected

From 279478025eb95b6cc5c4c8a6d1a3cab0550dc3e5 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 14 Aug 2017 17:27:33 +0200
Subject: [PATCH 180/234] Follow up fix for issue #1290 - Missing replacement
 of Config and Current User objects in text modules and signatures.

---
 .../javascripts/app/controllers/agent_ticket_create.coffee      | 2 +-
 .../javascripts/app/controllers/ticket_zoom/article_new.coffee  | 2 +-
 app/assets/javascripts/app/lib/app_post/utils.coffee            | 1 +
 3 files changed, 3 insertions(+), 2 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
index 44c04a193..d4123771e 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
@@ -228,7 +228,7 @@ class App.TicketCreate extends App.Controller
         type = @$('[name="formSenderType"]').val()
 
         if signature isnt undefined &&  signature.body && type is 'email-out'
-          signatureFinished = App.Utils.replaceTags(signature.body, { user: App.Session.get() })
+          signatureFinished = App.Utils.replaceTags(signature.body, { user: App.Session.get(), config: App.Config.all() })
 
           body = @$('[data-name=body]')
           if App.Utils.signatureCheck(body.html() || '', signatureFinished)
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index befeae02d..edb39480d 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -525,7 +525,7 @@ class App.TicketZoomArticleNew extends App.Controller
         @$('[data-name=body] [data-signature="true"]').remove()
 
       # apply new signature
-      signatureFinished = App.Utils.replaceTags(signature.body, { user: App.Session.get(), ticket: ticketCurrent })
+      signatureFinished = App.Utils.replaceTags(signature.body, { user: App.Session.get(), ticket: ticketCurrent, config: App.Config.all() })
 
       body = @$('[data-name=body]')
       if App.Utils.signatureCheck(body.html() || '', signatureFinished)
diff --git a/app/assets/javascripts/app/lib/app_post/utils.coffee b/app/assets/javascripts/app/lib/app_post/utils.coffee
index 3730670ba..2c70db01e 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@@ -126,6 +126,7 @@ class App.Utils
 
   # htmlEscapedAndPhoneified = App.Utils.phoneify(rawText)
   @phoneify: (string) ->
+    return string if _.isEmpty(string)
     string = string.replace(/[^0-9,\+,#,\*]+/g, '')
       .replace(/(.)\+/, '$1')
     "tel:#{string}"

From c6fec78bf938cf556303477352bb443452e541d1 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 15 Aug 2017 09:46:21 +0200
Subject: [PATCH 181/234] Improved email parsing, skip sender if no @ is
 containing (try reply-to or return-path if existing).

---
 app/models/channel/email_parser.rb | 12 +++++++++++-
 test/unit/email_parser_test.rb     |  2 +-
 test/unit/email_process_test.rb    | 31 ++++++++++++++++++++++++++++++
 3 files changed, 43 insertions(+), 2 deletions(-)

diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index 4ec022d3f..98d3edddd 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -98,14 +98,24 @@ class Channel::EmailParser
       data[field.to_sym] = ''
     }
 
-    # get sender
+    # get sender with @ / email address
     from = nil
     ['from', 'reply-to', 'return-path'].each { |item|
       next if data[item.to_sym].blank?
+      next if data[item.to_sym] !~ /@/
       from = data[item.to_sym]
       break if from
     }
 
+    # in case of no sender with email address - get sender
+    if !from
+      ['from', 'reply-to', 'return-path'].each { |item|
+        next if data[item.to_sym].blank?
+        from = data[item.to_sym]
+        break if from
+      }
+    end
+
     # set x-any-recipient
     data['x-any-recipient'.to_sym] = ''
     ['to', 'cc', 'delivered-to', 'x-original-to', 'envelope-to'].each { |item|
diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb
index 121b6e5db..08b472ba4 100644
--- a/test/unit/email_parser_test.rb
+++ b/test/unit/email_parser_test.rb
@@ -499,7 +499,7 @@ Managing Director: Martin Edenhofer
         body_md5: '6021dd92d8e7844e6bb9b5bb7a4adfb8',
         params: {
           from: '"我" <>',
-          from_email: '"我" <>',
+          from_email: 'vipyiming@126.com',
           from_display_name: '',
           subject: '《欧美简讯》',
           to: '377861373 <377861373@qq.com>',
diff --git a/test/unit/email_process_test.rb b/test/unit/email_process_test.rb
index 96658dcc9..e2ecb83d7 100644
--- a/test/unit/email_process_test.rb
+++ b/test/unit/email_process_test.rb
@@ -134,6 +134,37 @@ Some Textäöü".encode('ISO-8859-1'),
           },
         },
       },
+      {
+        data: "From: Realname
+To: customer@example.com
+Subject: abc some subject
+Reply-To: \"no-reply-without-from-email@example.com\" <no-reply-without-from-email@example.com>
+
+Some Text",
+        success: true,
+        result: {
+          0 => {
+            priority: '2 normal',
+            title: 'abc some subject',
+          },
+          1 => {
+            body: 'Some Text',
+            sender: 'Customer',
+            type: 'email',
+            internal: false,
+          },
+        },
+        verify: {
+          users: [
+            {
+              firstname: 'no-reply-without-from-email@example.com',
+              lastname: '',
+              fullname: 'no-reply-without-from-email@example.com',
+              email: 'no-reply-without-from-email@example.com',
+            },
+          ],
+        },
+      },
       {
         data: "From: me@example.com
 To: Alexander Ha <service-d1@example.com>,

From fde8d11b5f59de5dac41ad3584678cee0414b90d Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 15 Aug 2017 21:32:53 +0200
Subject: [PATCH 182/234] Improved error handling.

---
 .../app/lib/base/jquery.contenteditable.js       | 16 +++++++++-------
 1 file changed, 9 insertions(+), 7 deletions(-)

diff --git a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
index a9fd43626..a82a036dc 100644
--- a/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
+++ b/app/assets/javascripts/app/lib/base/jquery.contenteditable.js
@@ -104,12 +104,14 @@
 
         // break <blockquote> after enter on empty line
         sel = window.getSelection()
-        node = $(sel.anchorNode)
-        if (node.parent().is('blockquote')) {
-          e.preventDefault()
-          document.execCommand('Insertparagraph')
-          document.execCommand('Outdent')
-          return
+        if (sel) {
+          node = $(sel.anchorNode)
+          if (node && node.parent() && node.parent().is('blockquote')) {
+            e.preventDefault()
+            document.execCommand('Insertparagraph')
+            document.execCommand('Outdent')
+            return
+          }
         }
 
         // behavior to enter new line on alt+enter
@@ -246,7 +248,7 @@
 
       // limit check
       if ( !_this.allowKey(e) ) {
-        if ( !_this.maxLengthOk( 1 ) ) {
+        if ( !_this.maxLengthOk(1) ) {
           e.preventDefault()
           return
         }

From fbb7161e6b5ad2d5182d1762502188451ee234c0 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 15 Aug 2017 21:33:57 +0200
Subject: [PATCH 183/234] Improved logging message.

---
 app/models/concerns/has_search_index_backend.rb | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/app/models/concerns/has_search_index_backend.rb b/app/models/concerns/has_search_index_backend.rb
index 8ab494ce2..c7a656493 100644
--- a/app/models/concerns/has_search_index_backend.rb
+++ b/app/models/concerns/has_search_index_backend.rb
@@ -133,9 +133,9 @@ reload search index with full data
         begin
           item.search_index_update_backend
         rescue => e
-          logger.error "Unable to send #{item.class}.find(#{item.id}) backend: #{e.inspect}"
+          logger.error "Unable to send #{item.class}.find(#{item.id}).search_index_update_backend backend: #{e.inspect}"
           tolerance_count += 1
-          raise "Unable to send #{item.class}.find(#{item.id}) backend: #{e.inspect}" if tolerance_count == tolerance
+          raise "Unable to send #{item.class}.find(#{item.id}).search_index_update_backend backend: #{e.inspect}" if tolerance_count == tolerance
         end
       }
     end

From 989b1274537381fbe26d4c37f99e6db279a66f3b Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Mon, 14 Aug 2017 12:03:03 +0200
Subject: [PATCH 184/234] Added log entries for starting and stopping the
 Scheduler process for reasoning purposes.

---
 script/scheduler.rb | 7 +++++++
 1 file changed, 7 insertions(+)

diff --git a/script/scheduler.rb b/script/scheduler.rb
index 076a91d82..5be7db8c3 100755
--- a/script/scheduler.rb
+++ b/script/scheduler.rb
@@ -47,6 +47,7 @@ daemon_options = {
 
 name = 'scheduler'
 Daemons.run_proc(name, daemon_options) do
+
   if ARGV.include?('--')
     ARGV.slice! 0..ARGV.index('--')
   else
@@ -55,6 +56,12 @@ Daemons.run_proc(name, daemon_options) do
 
   after_fork(dir)
 
+  Rails.logger.info 'Scheduler started.'
+
+  at_exit do
+    Rails.logger.info 'Scheduler stopped.'
+  end
+
   require 'scheduler'
   Scheduler.threads
 end

From 2b4b1a58ccc03401236af1265593d275dd0e46c1 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Mon, 14 Aug 2017 12:04:07 +0200
Subject: [PATCH 185/234] Updated pre-commit for compat reasons.

---
 Gemfile.lock | 8 ++++----
 1 file changed, 4 insertions(+), 4 deletions(-)

diff --git a/Gemfile.lock b/Gemfile.lock
index 1470f97c3..ffba171c8 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -251,11 +251,11 @@ GEM
     parser (2.3.1.2)
       ast (~> 2.2)
     pg (0.20.0)
-    pluginator (1.3.0)
+    pluginator (1.5.0)
     power_assert (0.3.1)
     powerpack (0.1.1)
-    pre-commit (0.28.0)
-      pluginator (~> 1.1)
+    pre-commit (0.35.0)
+      pluginator (~> 1.5)
     pry (0.10.4)
       coderay (~> 1.1.0)
       method_source (~> 0.8.1)
@@ -504,4 +504,4 @@ RUBY VERSION
    ruby 2.4.1p111
 
 BUNDLED WITH
-   1.15.1
+   1.15.3

From 4937d742ea2cc48d932d88e632842d9ce207f7cf Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Mon, 14 Aug 2017 13:56:23 +0200
Subject: [PATCH 186/234] - Added Exchange integration. - Added Sequencer. -
 Prepared migration of LDAP integration to Sequencer. - Added and improved
 RSpec support helpers.

---
 Gemfile                                       |   3 +
 Gemfile.lock                                  |  30 +
 .../controllers/_integration/exchange.coffee  | 522 ++++++++++++++++++
 .../app/controllers/_integration/ldap.coffee  |  22 +-
 .../app/views/integration/exchange.jst.eco    |  71 +++
 .../integration/exchange_last_import.jst.eco  |  54 ++
 .../integration/exchange_summary.jst.eco      |  16 +
 .../exchange_user_attribute_row.jst.eco       |   7 +
 .../views/integration/exchange_wizard.jst.eco | 258 +++++++++
 .../concerns/integration/import_job_base.rb   |  89 +++
 .../integration/exchange_controller.rb        |  66 +++
 .../integration/ldap_controller.rb            |  46 +-
 config/routes/integration_exchange.rb         |  11 +
 .../20170629000001_exchange_integration.rb    |  51 ++
 db/seeds/settings.rb                          |  42 +-
 lib/import/exchange.rb                        |  13 +
 lib/import/exchange/folder.rb                 |  76 +++
 lib/import/exchange/item_attributes.rb        | 111 ++++
 lib/import/helper/attributes_examples.rb      |  70 +++
 lib/import/integration_base.rb                | 143 +++++
 lib/import/ldap.rb                            |  65 +--
 lib/import/mixin/sequence.rb                  |  19 +
 lib/mixin/instance_wrapper.rb                 |  43 ++
 lib/mixin/rails_logger.rb                     |   9 +
 lib/mixin/required_sub_paths.rb               |  44 ++
 lib/mixin/start_finish_logger.rb              |  11 +
 lib/sequencer.rb                              |  83 +++
 lib/sequencer/mixin/exchange/folder.rb        |  18 +
 .../mixin/import_job/resource_loop.rb         |  37 ++
 lib/sequencer/mixin/prefixed_constantize.rb   |  43 ++
 lib/sequencer/mixin/sub_sequence.rb           |   9 +
 lib/sequencer/sequence.rb                     |  16 +
 lib/sequencer/sequence/base.rb                |  48 ++
 .../sequence/exchange/folder/attributes.rb    |  17 +
 .../import/exchange/attributes_examples.rb    |  23 +
 .../import/exchange/available_folders.rb      |  22 +
 .../import/exchange/folder_contact.rb         |  33 ++
 .../import/exchange/folder_contacts.rb        |  22 +
 lib/sequencer/state.rb                        | 272 +++++++++
 lib/sequencer/unit.rb                         |  71 +++
 lib/sequencer/unit/base.rb                    | 212 +++++++
 lib/sequencer/unit/common/attribute_mapper.rb |  28 +
 lib/sequencer/unit/exchange/connection.rb     |  23 +
 lib/sequencer/unit/exchange/folders/by_ids.rb |  24 +
 .../unit/exchange/folders/id_path_map.rb      |  31 ++
 .../common/import_job/payload/to_state.rb     |  25 +
 .../common/import_job/statistics/store.rb     |  35 ++
 .../common/import_job/statistics/update.rb    |  50 ++
 .../common/import_job/sub_sequence/general.rb |  66 +++
 .../import_job/sub_sequence/resource.rb       |  15 +
 .../unit/import/common/mapping/flat_keys.rb   |  35 ++
 .../common/mapping/mixin/provide_mapped.rb    |  30 +
 .../common/model/associations/assign.rb       |  59 ++
 .../common/model/associations/extract.rb      |  65 +++
 .../common/model/attributes/add_by_ids.rb     |  24 +
 .../model/attributes/check_mandatory.rb       |  32 ++
 .../common/model/attributes/remote_id.rb      |  32 ++
 .../unit/import/common/model/create.rb        |  25 +
 .../common/model/external_sync/create.rb      |  29 +
 .../common/model/external_sync/local.rb       |  63 +++
 .../common/model/external_sync/lookup.rb      |  34 ++
 .../unit/import/common/model/http_log.rb      |  50 ++
 .../common/model/mixin/handle_failure.rb      |  24 +
 .../mixin/skip_on_provided_instance_action.rb |  22 +
 .../model/mixin/skip_on_skipped_instance.rb   |  26 +
 .../unit/import/common/model/save.rb          |  25 +
 .../import/common/model/skip/blank/base.rb    |  43 ++
 .../import/common/model/skip/blank/mapped.rb  |  17 +
 .../common/model/skip/blank/resource.rb       |  17 +
 .../model/skip/missing_mandatory/base.rb      |  46 ++
 .../model/skip/missing_mandatory/resource.rb  |  17 +
 .../import/common/model/statistics/diff.rb    |  21 +
 .../common/model/statistics/mixin/diff.rb     |  47 ++
 .../unit/import/common/model/update.rb        |  56 ++
 .../import/common/user/attributes/downcase.rb |  24 +
 .../common/user/email/check_validity.rb       |  45 ++
 .../import/exchange/attribute_examples.rb     |  32 ++
 .../attribute_mapper/attribute_examples.rb    |  18 +
 .../attribute_mapper/available_folders.rb     |  18 +
 .../exchange/folder_contact/http_log.rb       |  18 +
 .../import/exchange/folder_contact/mapping.rb |  27 +
 .../exchange/folder_contact/remote_id.rb      |  17 +
 .../folder_contact/static_attributes.rb       |  19 +
 .../folder_contact/statistics/diff.rb         |  39 ++
 .../folder_contacts/dry_run_payload.rb        |  14 +
 .../exchange/folder_contacts/folder_ids.rb    |  27 +
 .../exchange/folder_contacts/sub_sequence.rb  |  37 ++
 .../import/exchange/folder_contacts/sum.rb    |  48 ++
 lib/sequencer/unit/mixin/dynamic_attribute.rb |  35 ++
 lib/sequencer/units.rb                        |  70 +++
 lib/sequencer/units/attribute.rb              |  30 +
 lib/sequencer/units/attributes.rb             |  87 +++
 spec/lib/import/base_resource_spec.rb         |   2 -
 spec/lib/import/ldap/user_spec.rb             |   2 -
 spec/lib/import/otrs/state_factory_spec.rb    |   2 -
 .../unit/common/attribute_mapper_spec.rb      |  42 ++
 .../import/common/mapping/flat_keys_spec.rb   |  38 ++
 spec/models/scheduler_spec.rb                 |   2 -
 spec/support/negated_matchers.rb              |   1 +
 spec/support/sequencer.rb                     |  19 +
 spec/support/system_init.rb                   |  18 +-
 101 files changed, 4560 insertions(+), 125 deletions(-)
 create mode 100644 app/assets/javascripts/app/controllers/_integration/exchange.coffee
 create mode 100644 app/assets/javascripts/app/views/integration/exchange.jst.eco
 create mode 100644 app/assets/javascripts/app/views/integration/exchange_last_import.jst.eco
 create mode 100644 app/assets/javascripts/app/views/integration/exchange_summary.jst.eco
 create mode 100644 app/assets/javascripts/app/views/integration/exchange_user_attribute_row.jst.eco
 create mode 100644 app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco
 create mode 100644 app/controllers/concerns/integration/import_job_base.rb
 create mode 100644 app/controllers/integration/exchange_controller.rb
 create mode 100644 config/routes/integration_exchange.rb
 create mode 100644 db/migrate/20170629000001_exchange_integration.rb
 create mode 100644 lib/import/exchange.rb
 create mode 100644 lib/import/exchange/folder.rb
 create mode 100644 lib/import/exchange/item_attributes.rb
 create mode 100644 lib/import/helper/attributes_examples.rb
 create mode 100644 lib/import/integration_base.rb
 create mode 100644 lib/import/mixin/sequence.rb
 create mode 100644 lib/mixin/instance_wrapper.rb
 create mode 100644 lib/mixin/rails_logger.rb
 create mode 100644 lib/mixin/required_sub_paths.rb
 create mode 100644 lib/mixin/start_finish_logger.rb
 create mode 100644 lib/sequencer.rb
 create mode 100644 lib/sequencer/mixin/exchange/folder.rb
 create mode 100644 lib/sequencer/mixin/import_job/resource_loop.rb
 create mode 100644 lib/sequencer/mixin/prefixed_constantize.rb
 create mode 100644 lib/sequencer/mixin/sub_sequence.rb
 create mode 100644 lib/sequencer/sequence.rb
 create mode 100644 lib/sequencer/sequence/base.rb
 create mode 100644 lib/sequencer/sequence/exchange/folder/attributes.rb
 create mode 100644 lib/sequencer/sequence/import/exchange/attributes_examples.rb
 create mode 100644 lib/sequencer/sequence/import/exchange/available_folders.rb
 create mode 100644 lib/sequencer/sequence/import/exchange/folder_contact.rb
 create mode 100644 lib/sequencer/sequence/import/exchange/folder_contacts.rb
 create mode 100644 lib/sequencer/state.rb
 create mode 100644 lib/sequencer/unit.rb
 create mode 100644 lib/sequencer/unit/base.rb
 create mode 100644 lib/sequencer/unit/common/attribute_mapper.rb
 create mode 100644 lib/sequencer/unit/exchange/connection.rb
 create mode 100644 lib/sequencer/unit/exchange/folders/by_ids.rb
 create mode 100644 lib/sequencer/unit/exchange/folders/id_path_map.rb
 create mode 100644 lib/sequencer/unit/import/common/import_job/payload/to_state.rb
 create mode 100644 lib/sequencer/unit/import/common/import_job/statistics/store.rb
 create mode 100644 lib/sequencer/unit/import/common/import_job/statistics/update.rb
 create mode 100644 lib/sequencer/unit/import/common/import_job/sub_sequence/general.rb
 create mode 100644 lib/sequencer/unit/import/common/import_job/sub_sequence/resource.rb
 create mode 100644 lib/sequencer/unit/import/common/mapping/flat_keys.rb
 create mode 100644 lib/sequencer/unit/import/common/mapping/mixin/provide_mapped.rb
 create mode 100644 lib/sequencer/unit/import/common/model/associations/assign.rb
 create mode 100644 lib/sequencer/unit/import/common/model/associations/extract.rb
 create mode 100644 lib/sequencer/unit/import/common/model/attributes/add_by_ids.rb
 create mode 100644 lib/sequencer/unit/import/common/model/attributes/check_mandatory.rb
 create mode 100644 lib/sequencer/unit/import/common/model/attributes/remote_id.rb
 create mode 100644 lib/sequencer/unit/import/common/model/create.rb
 create mode 100644 lib/sequencer/unit/import/common/model/external_sync/create.rb
 create mode 100644 lib/sequencer/unit/import/common/model/external_sync/local.rb
 create mode 100644 lib/sequencer/unit/import/common/model/external_sync/lookup.rb
 create mode 100644 lib/sequencer/unit/import/common/model/http_log.rb
 create mode 100644 lib/sequencer/unit/import/common/model/mixin/handle_failure.rb
 create mode 100644 lib/sequencer/unit/import/common/model/mixin/skip_on_provided_instance_action.rb
 create mode 100644 lib/sequencer/unit/import/common/model/mixin/skip_on_skipped_instance.rb
 create mode 100644 lib/sequencer/unit/import/common/model/save.rb
 create mode 100644 lib/sequencer/unit/import/common/model/skip/blank/base.rb
 create mode 100644 lib/sequencer/unit/import/common/model/skip/blank/mapped.rb
 create mode 100644 lib/sequencer/unit/import/common/model/skip/blank/resource.rb
 create mode 100644 lib/sequencer/unit/import/common/model/skip/missing_mandatory/base.rb
 create mode 100644 lib/sequencer/unit/import/common/model/skip/missing_mandatory/resource.rb
 create mode 100644 lib/sequencer/unit/import/common/model/statistics/diff.rb
 create mode 100644 lib/sequencer/unit/import/common/model/statistics/mixin/diff.rb
 create mode 100644 lib/sequencer/unit/import/common/model/update.rb
 create mode 100644 lib/sequencer/unit/import/common/user/attributes/downcase.rb
 create mode 100644 lib/sequencer/unit/import/common/user/email/check_validity.rb
 create mode 100644 lib/sequencer/unit/import/exchange/attribute_examples.rb
 create mode 100644 lib/sequencer/unit/import/exchange/attribute_mapper/attribute_examples.rb
 create mode 100644 lib/sequencer/unit/import/exchange/attribute_mapper/available_folders.rb
 create mode 100644 lib/sequencer/unit/import/exchange/folder_contact/http_log.rb
 create mode 100644 lib/sequencer/unit/import/exchange/folder_contact/mapping.rb
 create mode 100644 lib/sequencer/unit/import/exchange/folder_contact/remote_id.rb
 create mode 100644 lib/sequencer/unit/import/exchange/folder_contact/static_attributes.rb
 create mode 100644 lib/sequencer/unit/import/exchange/folder_contact/statistics/diff.rb
 create mode 100644 lib/sequencer/unit/import/exchange/folder_contacts/dry_run_payload.rb
 create mode 100644 lib/sequencer/unit/import/exchange/folder_contacts/folder_ids.rb
 create mode 100644 lib/sequencer/unit/import/exchange/folder_contacts/sub_sequence.rb
 create mode 100644 lib/sequencer/unit/import/exchange/folder_contacts/sum.rb
 create mode 100644 lib/sequencer/unit/mixin/dynamic_attribute.rb
 create mode 100644 lib/sequencer/units.rb
 create mode 100644 lib/sequencer/units/attribute.rb
 create mode 100644 lib/sequencer/units/attributes.rb
 create mode 100644 spec/lib/sequencer/unit/common/attribute_mapper_spec.rb
 create mode 100644 spec/lib/sequencer/unit/import/common/mapping/flat_keys_spec.rb
 create mode 100644 spec/support/negated_matchers.rb
 create mode 100644 spec/support/sequencer.rb

diff --git a/Gemfile b/Gemfile
index de130ccac..449f5ac68 100644
--- a/Gemfile
+++ b/Gemfile
@@ -80,6 +80,9 @@ gem 'browser'
 gem 'slack-notifier'
 gem 'clearbit'
 gem 'zendesk_api'
+gem 'viewpoint'
+gem 'rubyntlm', git: 'https://github.com/wimm/rubyntlm.git'
+gem 'autodiscover', git: 'https://github.com/thorsteneckel/autodiscover.git'
 
 # event machine
 gem 'eventmachine'
diff --git a/Gemfile.lock b/Gemfile.lock
index ffba171c8..19b5096f5 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -1,3 +1,19 @@
+GIT
+  remote: https://github.com/thorsteneckel/autodiscover.git
+  revision: 29d713ee0c8c25fcf74c4292ff13fe1fa4d0d827
+  specs:
+    autodiscover (1.0.2)
+      httpclient
+      logging
+      nokogiri
+      nori
+
+GIT
+  remote: https://github.com/wimm/rubyntlm.git
+  revision: 53969639b87b9e5d5fef560f19cf0d977259591c
+  specs:
+    rubyntlm (0.1.2)
+
 GEM
   remote: https://rubygems.org/
   specs:
@@ -166,6 +182,7 @@ GEM
       domain_name (~> 0.5)
     http-form_data (1.0.3)
     http_parser.rb (0.6.0)
+    httpclient (2.8.3)
     i18n (0.8.6)
     icalendar (2.4.1)
     inflection (1.0.0)
@@ -181,6 +198,10 @@ GEM
       rb-fsevent (~> 0.9, >= 0.9.4)
       rb-inotify (~> 0.9, >= 0.9.7)
       ruby_dep (~> 1.2)
+    little-plugger (1.1.4)
+    logging (2.2.2)
+      little-plugger (~> 1.1)
+      multi_json (~> 1.10)
     loofah (2.0.3)
       nokogiri (>= 1.5.9)
     lumberjack (1.0.10)
@@ -205,6 +226,7 @@ GEM
     netrc (0.11.0)
     nokogiri (1.8.0)
       mini_portile2 (~> 2.2.0)
+    nori (2.6.0)
     notiffany (0.1.1)
       nenv (~> 0.1)
       shellany (~> 0.0)
@@ -408,6 +430,11 @@ GEM
     valid_email2 (2.0.0)
       activemodel (>= 3.2)
       mail (~> 2.5)
+    viewpoint (1.1.0)
+      httpclient
+      logging
+      nokogiri
+      rubyntlm
     webmock (3.0.1)
       addressable (>= 2.3.6)
       crack (>= 0.3.2)
@@ -428,6 +455,7 @@ DEPENDENCIES
   activerecord-nulldb-adapter
   activerecord-session_store
   argon2
+  autodiscover!
   autoprefixer-rails
   biz
   browser
@@ -479,6 +507,7 @@ DEPENDENCIES
   rb-fsevent
   rspec-rails
   rubocop
+  rubyntlm!
   sass-rails
   selenium-webdriver
   simple-rss
@@ -496,6 +525,7 @@ DEPENDENCIES
   uglifier
   unicorn
   valid_email2
+  viewpoint
   webmock
   writeexcel
   zendesk_api
diff --git a/app/assets/javascripts/app/controllers/_integration/exchange.coffee b/app/assets/javascripts/app/controllers/_integration/exchange.coffee
new file mode 100644
index 000000000..26aaef204
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/_integration/exchange.coffee
@@ -0,0 +1,522 @@
+class Index extends App.ControllerIntegrationBase
+  featureIntegration: 'exchange_integration'
+  featureName: 'Exchange'
+  featureConfig: 'exchange_config'
+  description: [
+    ['This service enables Zammad to connect with your Exchange server.']
+  ]
+  events:
+    'change .js-switch input': 'switch'
+
+  render: =>
+    super
+    new Form(
+      el: @$('.js-form')
+    )
+
+    #new App.ImportJob(
+    #  el: @$('.js-importJob')
+    #  facility: 'exchange'
+    #)
+
+    new App.HttpLog(
+      el: @$('.js-log')
+      facility: 'exchange'
+    )
+
+  switch: =>
+    super
+    active = @$('.js-switch input').prop('checked')
+    if active
+      job_start = =>
+        @ajax(
+          id:   'jobs_config'
+          type: 'POST'
+          url:  "#{@apiPath}/integration/exchange/job_start"
+          processData: true
+          success: (data, status, xhr) =>
+            @render(true)
+        )
+
+      App.Delay.set(
+        job_start,
+        600,
+        'job_start',
+      )
+
+class Form extends App.Controller
+  elements:
+    '.js-lastImport': 'lastImport'
+    '.js-wizard': 'wizardButton'
+  events:
+    'click .js-wizard': 'startWizard'
+    'click .js-start-sync': 'startSync'
+
+  constructor: ->
+    super
+    @render()
+    @lastResult()
+    @activeDryRun()
+
+  currentConfig: ->
+    App.Setting.get('exchange_config') || {}
+
+  setConfig: (value) =>
+    App.Setting.set('exchange_config', value, {notify: true})
+    @startSync()
+
+  render: (top = false) =>
+    @config = @currentConfig()
+
+    folders = []
+    if !_.isEmpty(@config.folders)
+      for folder_id in @config.folders
+        folders.push @config.wizardData.backend_folders[folder_id]
+
+    @html App.view('integration/exchange')(
+      config: @config,
+      folders: folders
+    )
+    if _.isEmpty(@config)
+      @$('.js-notConfigured').removeClass('hide')
+      @$('.js-summary').addClass('hide')
+    else
+      @$('.js-notConfigured').addClass('hide')
+      @$('.js-summary').removeClass('hide')
+
+    if top
+      a = =>
+        @scrollToIfNeeded($('.content.active .page-header'))
+      @delay(a, 500)
+
+  startSync: =>
+    @ajax(
+      id:   'jobs_config'
+      type: 'POST'
+      url:  "#{@apiPath}/integration/exchange/job_start"
+      processData: true
+      success: (data, status, xhr) =>
+        @render(true)
+        @lastResult()
+    )
+
+  startWizard: (e) =>
+    e.preventDefault()
+    new ConnectionWizard(
+      container: @el.closest('.content')
+      config: @config
+      callback: (config) =>
+        @setConfig(config)
+    )
+
+  lastResult: =>
+    @ajax(
+      id:   'jobs_start_index'
+      type: 'GET'
+      url:  "#{@apiPath}/integration/exchange/job_start"
+      processData: true
+      success: (job, status, xhr) =>
+        if !_.isEmpty(job)
+          if !@lastResultShowJob || @lastResultShowJob.updated_at != job.updated_at
+            @lastResultShowJob = job
+            @lastResultShow(job)
+            if job.finished_at
+              @wizardButton.attr('disabled', false)
+            else
+              @wizardButton.attr('disabled', true)
+        @delay(@lastResult, 5000)
+    )
+
+  lastResultShow: (job) =>
+    if _.isEmpty(job)
+      @lastImport.html('')
+      return
+    countDone = job.result.created + job.result.updated + job.result.unchanged + job.result.skipped + job.result.failed
+    if !job.result.roles
+      job.result.roles = {}
+    for role_id, statistic of job.result.role_ids
+      role = App.Role.find(role_id)
+      job.result.roles[role.displayName()] = statistic
+    el = $(App.view('integration/exchange_last_import')(job: job, countDone: countDone))
+    @lastImport.html(el)
+
+  activeDryRun: =>
+    @ajax(
+      id:   'jobs_try_index'
+      type: 'GET'
+      url:  "#{@apiPath}/integration/exchange/job_try"
+      data:
+        finished: false
+      processData: true
+      success: (job, status, xhr) =>
+        return if _.isEmpty(job)
+
+        # show analyzing
+        new ConnectionWizard(
+          container: @el.closest('.content')
+          config: job.payload
+          start: 'tryLoop'
+          callback: (config) =>
+            @wizardButton.attr('disabled', false)
+            @setConfig(config)
+        )
+        @wizardButton.attr('disabled', true)
+    )
+
+class State
+  @current: ->
+    App.Setting.get('exchange_integration')
+
+class ConnectionWizard extends App.WizardModal
+  wizardConfig: {}
+  slideMethod:
+    'js-folders': 'foldersShow'
+    'js-mapping': 'mappingShow'
+
+  events:
+    'submit form.js-discover':           'discover'
+    'submit form.js-bind':               'folders'
+    'submit form.js-folders':            'mapping'
+    'click .js-mapping .js-submitTry':   'mappingChange'
+    'click .js-try .js-submitSave':      'save'
+    'click .js-close':                   'hide'
+    'click .js-remove':                  'removeRow'
+    'click .js-userMappingForm .js-add': 'addUserMapping'
+    'click .js-goToSlide':               'goToSlide'
+
+  elements:
+    '.modal-body': 'body'
+    '.js-foldersSelect': 'foldersSelect'
+    '.js-userMappingForm': 'userMappingForm'
+    '.js-expertForm': 'expertForm'
+
+  constructor: ->
+    super
+
+    if !_.isEmpty(@config)
+      @wizardConfig = @config
+
+    if @container
+      @el.addClass('modal--local')
+
+    @render()
+
+    @el.modal
+      keyboard:  true
+      show:      true
+      backdrop:  true
+      container: @container
+    .on
+      'show.bs.modal':   @onShow
+      'shown.bs.modal':  @onShown
+      'hidden.bs.modal': =>
+        @el.remove()
+
+    if @slide
+      @showSlide(@slide)
+    else
+      @showDiscoverDetails()
+
+    if @start
+      @[@start]()
+
+  render: =>
+    @html App.view('integration/exchange_wizard')()
+
+  save: (e) =>
+    e.preventDefault()
+    @callback(@wizardConfig)
+    @hide(e)
+
+  showSlide: (slide) =>
+    method = @slideMethod[slide]
+    if method && @[method]
+      @[method](true)
+    super
+
+  showDiscoverDetails: =>
+    @$('.js-discover input[name="user"]').val(@wizardConfig.user)
+    @$('.js-discover input[name="password"]').val(@wizardConfig.password)
+
+  showBindDetails: =>
+    @$('.js-bind input[name="endpoint"]').val(@wizardConfig.endpoint)
+    @$('.js-bind input[name="user"]').val(@wizardConfig.user)
+    @$('.js-bind input[name="password"]').val(@wizardConfig.password)
+
+  discover: (e) =>
+    e.preventDefault()
+    @showSlide('js-connect')
+    params = @formParam(e.target)
+    @ajax(
+      id:   'exchange_discover'
+      type: 'POST'
+      url:  "#{@apiPath}/integration/exchange/autodiscover"
+      data: JSON.stringify(params)
+      processData: true
+      success: (data, status, xhr) =>
+        if data.result isnt 'ok'
+          @showSlide('js-discover')
+          @showAlert('js-discover', data.message)
+          return
+
+        @wizardConfig.endpoint = data.endpoint
+        @wizardConfig.user     = params.user
+        @wizardConfig.password = params.password
+
+        @showSlide('js-bind')
+        @showBindDetails()
+
+      error: (xhr, statusText, error) =>
+        detailsRaw = xhr.responseText
+        details = {}
+        if !_.isEmpty(detailsRaw)
+          details = JSON.parse(detailsRaw)
+        @showSlide('js-discover')
+        @showAlert('js-discover', details.error || 'Unable to perform backend.')
+    )
+
+  folders: (e) =>
+    e.preventDefault()
+    @showSlide('js-analyze')
+    params = @formParam(e.target)
+    @ajax(
+      id:   'exchange_folders'
+      type: 'POST'
+      url:  "#{@apiPath}/integration/exchange/folders"
+      data: JSON.stringify(params)
+      processData: true
+      success: (data, status, xhr) =>
+        if data.result isnt 'ok'
+          @showSlide('js-bind')
+          @showAlert('js-bind', data.message)
+          return
+
+        @wizardConfig.endpoint = params.endpoint
+        @wizardConfig.user     = params.user
+        @wizardConfig.password = params.password
+
+        # update wizard data
+        @wizardConfig.wizardData = {}
+        @wizardConfig.wizardData.backend_folders = data.folders
+
+        @foldersShow()
+
+      error: (xhr, statusText, error) =>
+        detailsRaw = xhr.responseText
+        details = {}
+        if !_.isEmpty(detailsRaw)
+          details = JSON.parse(detailsRaw)
+        @showSlide('js-bind')
+        @showAlert('js-bind', details.error || 'Unable to perform backend.')
+    )
+
+  foldersShow: (alreadyShown) =>
+    @showSlide('js-folders') if !alreadyShown
+    @foldersSelect.html(@createColumnSelection('folders', @wizardConfig.wizardData.backend_folders, @wizardConfig.folders))
+
+  createColumnSelection: (name, options, selected) ->
+    return App.UiElement.column_select.render(
+      name: name
+      null: false
+      nulloption: false
+      options: options
+      value: selected
+    )
+
+  mapping: (e) =>
+    e.preventDefault()
+    @showSlide('js-analyze')
+    params = @formParam(e.target)
+
+    # folders might be a single selection so we
+    # have to ensure that is an Array so the
+    # backend and frontend can handle it properly
+    if typeof params.folders is 'string'
+      params.folders = [ params.folders ]
+
+    # add login params
+    params.endpoint = @wizardConfig.endpoint
+    params.user     = @wizardConfig.user
+    params.password = @wizardConfig.password
+
+    @ajax(
+      id:   'exchange_mapping'
+      type: 'POST'
+      url:  "#{@apiPath}/integration/exchange/mapping"
+      data: JSON.stringify(params)
+      processData: true
+      success: (data, status, xhr) =>
+        if data.result isnt 'ok'
+          @showSlide('js-folders')
+          @showAlert('js-folders', data.message)
+          return
+
+        attributes = {}
+        for key, value of App.User.attributesGet()
+          continue if key == 'login'
+          if (value.tag is 'input' || value.tag is 'richtext' || value.tag is 'textarea')  && value.type isnt 'password'
+            attributes[key] = value.display || key
+
+        @wizardConfig.wizardData.attributes         = attributes
+        @wizardConfig.folders                       = params.folders
+        @wizardConfig.wizardData.backend_attributes = data.attributes
+
+        @mappingShow()
+
+      error: (xhr, statusText, error) =>
+        detailsRaw = xhr.responseText
+        details = {}
+        if !_.isEmpty(detailsRaw)
+          details = JSON.parse(detailsRaw)
+        @showSlide('js-folders')
+        @showAlert('js-folders', details.error || 'Unable to perform backend.')
+    )
+
+  mappingShow: (alreadyShown) =>
+    @showSlide('js-mapping') if !alreadyShown
+    user_attribute_map = @wizardConfig.attributes
+
+    if _.isEmpty(user_attribute_map)
+      user_attribute_map =
+        given_name: 'firstname'
+        surname: 'lastname'
+        'email_addresses.emailaddress1': 'email'
+        'phone_numbers.businessphone': 'phone'
+
+    @userMappingForm.find('tbody tr.js-entry').remove()
+    @userMappingForm.find('tbody tr').before(@buildRowsUserMap(user_attribute_map))
+
+  mappingChange: (e) =>
+    e.preventDefault()
+
+    # user map
+    attributes = @formParam(@userMappingForm)
+    for key in ['source', 'dest']
+      if !_.isArray(attributes[key])
+        attributes[key] = [attributes[key]]
+    attributes_local =
+      item_id: 'login'
+    length = attributes.source.length-1
+    for count in [0..length]
+      if attributes.source[count] && attributes.dest[count]
+        attributes_local[attributes.source[count]] = attributes.dest[count]
+    @wizardConfig.attributes = attributes_local
+
+    @tryShow()
+
+  buildRowsUserMap: (user_attribute_map) =>
+
+    # show static login row
+    userUidDisplayValue = @wizardConfig.wizardData.backend_attributes['item_id']
+    el = [
+      $(App.view('integration/ldap_user_attribute_row_read_only')(
+        key:   userUidDisplayValue,
+        value: 'Login'
+      ))
+    ]
+
+    for source, dest of user_attribute_map
+      continue if source == 'item_id'
+      continue if !(source of @wizardConfig.wizardData.backend_attributes)
+      el.push @buildRowUserAttribute(source, dest)
+    el
+
+  buildRowUserAttribute: (source, dest) =>
+    el = $(App.view('integration/exchange_user_attribute_row')())
+    el.find('.js-exchangeAttribute').html(@createSelection('source', @wizardConfig.wizardData.backend_attributes, source))
+    el.find('.js-userAttribute').html(@createSelection('dest', @wizardConfig.wizardData.attributes, dest))
+    el
+
+  createSelection: (name, options, selected, unknown) ->
+    return App.UiElement.searchable_select.render(
+      name: name
+      multiple: false
+      limit: 100
+      null: false
+      nulloption: false
+      options: options
+      value: selected
+      unknown: unknown
+      class: 'form-control--small'
+    )
+
+  removeRow: (e) ->
+    e.preventDefault()
+    $(e.target).closest('tr').remove()
+
+  addUserMapping: (e) =>
+    e.preventDefault()
+    @userMappingForm.find('tbody tr').last().before(@buildRowUserAttribute())
+
+  tryShow: (e) =>
+    if e
+      e.preventDefault()
+    @showSlide('js-analyze')
+
+    # create import job
+    @ajax(
+      id:   'exchange_try'
+      type: 'POST'
+      url:  "#{@apiPath}/integration/exchange/job_try"
+      data: JSON.stringify(@wizardConfig)
+      processData: true
+      success: (data, status, xhr) =>
+        @tryLoop()
+    )
+
+  tryLoop: =>
+    @showSlide('js-dry')
+    @ajax(
+      id:   'jobs_try_index'
+      type: 'GET'
+      url:  "#{@apiPath}/integration/exchange/job_try"
+      data:
+        finished: true
+      processData: true
+      success: (job, status, xhr) =>
+        if job.result && (job.result.error || job.result.info)
+          @showSlide('js-error')
+          @showAlert('js-error', (job.result.error || job.result.info))
+          return
+
+        total = 0
+        if job.result && _.keys(job.result).length > 0
+          @$('.js-preprogress').addClass('hide')
+          @$('.js-analyzing').removeClass('hide')
+
+          analized = 0
+          total    = job.result.sum
+          for action, sum of job.result
+            continue if action == 'folders'
+            continue if action == 'sum'
+            analized += sum
+
+          @$('.js-progress progress').attr('value', analized)
+          @$('.js-progress progress').attr('max', total)
+
+        if job.finished_at
+          # reset initial state in case the back button is used
+          @$('.js-preprogress').removeClass('hide')
+          @$('.js-analyzing').addClass('hide')
+
+          @tryResult(job, total)
+        else
+          @delay(@tryLoop, 4000)
+    )
+
+  tryResult: (job, total) =>
+    @showSlide('js-try')
+    el = $(App.view('integration/exchange_summary')(job: job, countDone: total))
+    @el.find('.js-summary').html(el)
+
+App.Config.set(
+  'IntegrationExchange'
+  {
+    name: 'Exchange'
+    target: '#system/integration/exchange'
+    description: 'Exchange integration for contacts management.'
+    controller: Index
+    state: State
+  }
+  'NavBarIntegrations'
+)
diff --git a/app/assets/javascripts/app/controllers/_integration/ldap.coffee b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
index dc0bbbdef..83a61dc98 100644
--- a/app/assets/javascripts/app/controllers/_integration/ldap.coffee
+++ b/app/assets/javascripts/app/controllers/_integration/ldap.coffee
@@ -28,13 +28,20 @@ class Index extends App.ControllerIntegrationBase
     super
     active = @$('.js-switch input').prop('checked')
     if active
-      @ajax(
-        id:   'jobs_config'
-        type: 'POST'
-        url:  "#{@apiPath}/integration/ldap/job_start"
-        processData: true
-        success: (data, status, xhr) =>
-          @render(true)
+      job_start = =>
+        @ajax(
+          id:   'jobs_config'
+          type: 'POST'
+          url:  "#{@apiPath}/integration/ldap/job_start"
+          processData: true
+          success: (data, status, xhr) =>
+            @render(true)
+        )
+
+      App.Delay.set(
+        job_start,
+        600,
+        'job_start',
       )
 
 class Form extends App.Controller
@@ -91,6 +98,7 @@ class Form extends App.Controller
       processData: true
       success: (data, status, xhr) =>
         @render(true)
+        @lastResult()
     )
 
   startWizard: (e) =>
diff --git a/app/assets/javascripts/app/views/integration/exchange.jst.eco b/app/assets/javascripts/app/views/integration/exchange.jst.eco
new file mode 100644
index 000000000..69385e1cf
--- /dev/null
+++ b/app/assets/javascripts/app/views/integration/exchange.jst.eco
@@ -0,0 +1,71 @@
+<div class="js-lastImport"></div>
+<div class="js-notConfigured">
+  <p><%- @T('No %s configured.', 'Exchange') %></p>
+  <button type="submit" class="btn btn--primary js-wizard"><%- @T('Configure') %></button>
+</div>
+<div class="js-summary hide">
+  <h2><%- @T('Settings') %></h2>
+  <table class="settings-list" style="width: 100%;">
+    <thead>
+      <tr>
+        <th width="30%"><%- @T('Name') %>
+        <th width="70%"><%- @T('Value') %>
+    </thead>
+    <tbody>
+      <tr>
+        <td class="settings-list-row-control"><%- @T('Endpoint') %>
+        <td class="settings-list-row-control"><%= @config.endpoint %>
+      <tbody>
+        <tr>
+          <td class="settings-list-row-control"><%- @T('User') %>
+          <td class="settings-list-row-control"><%= @config.user %>
+        <tr>
+          <td class="settings-list-row-control"><%- @T('Password') %>
+          <td class="settings-list-row-control"><%= @M(@config.password) %>
+    </tbody>
+  </table>
+
+  <h2><%- @T('Mapping') %></h2>
+
+  <h3><%- @T('Folders') %></h3>
+  <% if _.isEmpty(@folders): %>
+    <table class="settings-list settings-list--stretch settings-list--placeholder">
+      <thead><tr><th><%- @T('No Entries') %>
+    </table>
+  <% else: %>
+    <table class="settings-list" style="width: 100%;">
+      <thead>
+        <tr>
+          <th><%- @T('Folder') %>
+        <% for folder_name in @folders: %>
+          <tr>
+            <td class="settings-list-row-control"><%= folder_name %>
+        <% end %>
+      </thead>
+      <tbody>
+    </table>
+  <% end %>
+
+  <h3><%- @T('User') %></h3>
+  <% if _.isEmpty(@config.attributes): %>
+    <table class="settings-list settings-list--stretch settings-list--placeholder">
+      <thead><tr><th><%- @T('No Entries') %>
+    </table>
+  <% else: %>
+    <table class="settings-list" style="width: 100%;">
+      <thead>
+        <tr>
+          <th width="40%"><%- @T('Exchange') %>
+          <th width="60%"><%- @T('Zammad') %>
+        <% for key, value of @config.attributes: %>
+          <tr>
+            <td class="settings-list-row-control"><%= key %>
+            <td class="settings-list-row-control"><%= value %>
+        <% end %>
+      </thead>
+      <tbody>
+    </table>
+  <% end %>
+
+  <button type="submit" class="btn btn--primary js-wizard"><%- @T('Change') %></button>
+</div>
diff --git a/app/assets/javascripts/app/views/integration/exchange_last_import.jst.eco b/app/assets/javascripts/app/views/integration/exchange_last_import.jst.eco
new file mode 100644
index 000000000..8323972ad
--- /dev/null
+++ b/app/assets/javascripts/app/views/integration/exchange_last_import.jst.eco
@@ -0,0 +1,54 @@
+<div class="box box--message">
+  <h2><%- @T('Last sync') %></h2>
+  <% if _.isEmpty(@job.started_at): %>
+    <% if @job.result && @job.result.error: %>
+        <div class="alert alert--danger" role="alert"><%- @T('An error occurred: %s', @job.result.error) %></div>
+    <% else if @job.result && @job.result.info: %>
+        <div class="alert alert--info" role="alert"><%- @T('Info: %s', @job.result.info) %></div>
+    <% else: %>
+      <p><%- @T('Job is waiting to get started...') %></p>
+    <% end %>
+  <% else: %>
+    <% if @job.finished_at: %>
+      <p><%- @Ttimestamp(@job.started_at) %> - <%- @Ttimestamp(@job.finished_at) %></p>
+      <% if @job.result && @job.result.error: %>
+        <div class="alert alert--danger" role="alert"><%- @T('An error occurred: %s', @job.result.error) %></div>
+      <% else if @job.result && @job.result.info: %>
+        <div class="alert alert--info" role="alert"><%- @T('Info: %s', @job.result.info) %></div>
+      <% end %>
+    <% else: %>
+      <% if @job.result && @job.result.error: %>
+        <p><%- @Ttimestamp(@job.started_at) %></p>
+        <div class="alert alert--danger" role="alert"><%- @T('An error occurred: %s', @job.result.error) %></div>
+      <% else if !@countDone: %>
+        <p><%- @Ttimestamp(@job.started_at) %> - <%- @T('Counting entries. This may take a while.') %></p>
+      <% else: %>
+        <p><%- @Ttimestamp(@job.started_at) %> - <%- @T('Running...') %></p>
+        <div class="flex">
+          <progress max="<%= @job.result.sum %>" value="<%= @countDone %>"></progress>
+        </div>
+      <% end %>
+    <% end %>
+    <% if !_.isEmpty(@job.result) && @countDone: %>
+      <ul>
+        <li><%- @T('%s user to %s user', 'Exchange', 'Zammad') %> (<%= @countDone %>/<%= @job.result.sum %>):
+          <ul>
+            <li><%- @T('Users') %>: <%= @job.result.created %> <%- @T('created') %>, <%= @job.result.updated %> <%- @T('updated') %>, <%= @job.result.unchanged %> <%- @T('untouched') %>, <%= @job.result.skipped %> <%- @T('skipped') %>, <%= @job.result.failed %> <%- @T('failed') %>
+          </ul>
+          </li>
+          <% if !_.isEmpty(@job.result.folders): %>
+            <li><%- @T('%s folders', 'Exchange') %>:
+              <ul>
+                <% for folder, result of @job.result.folders: %>
+                  <li><%- folder %>: <%= result.created %> <%- @T('created') %>, <%= result.updated %> <%- @T('updated') %>, <%= result.unchanged %> <%- @T('untouched') %>, <%= result.failed %> <%- @T('failed') %>
+                <% end %>
+              </ul>
+            </li>
+          <% end %>
+      </ul>
+    <% end %>
+    <% if @job.finished_at: %>
+      <button type="submit" class="btn btn--primary js-start-sync"><%- @T('Start new') %></button>
+    <% end %>
+  <% end %>
+</div>
diff --git a/app/assets/javascripts/app/views/integration/exchange_summary.jst.eco b/app/assets/javascripts/app/views/integration/exchange_summary.jst.eco
new file mode 100644
index 000000000..0abf47bdf
--- /dev/null
+++ b/app/assets/javascripts/app/views/integration/exchange_summary.jst.eco
@@ -0,0 +1,16 @@
+<ul>
+  <li><%- @T('%s user to %s user', 'Exchange', 'Zammad') %> (<%= @countDone %>):
+    <ul>
+      <li><%- @T('Users') %>: <%= @job.result.created %> <%- @T('created') %>, <%= @job.result.updated %> <%- @T('updated') %>, <%= @job.result.unchanged %> <%- @T('untouched') %>, <%= @job.result.skipped %> <%- @T('skipped') %>, <%= @job.result.failed %> <%- @T('failed') %>
+    </ul>
+  </li>
+  <% if !_.isEmpty(@job.result.folders): %>
+    <li><%- @T('%s folders', 'Exchange') %>:
+      <ul>
+        <% for folder, result of @job.result.folders: %>
+          <li><%- folder %>: <%= result.created %> <%- @T('created') %>, <%= result.updated %> <%- @T('updated') %>, <%= result.unchanged %> <%- @T('untouched') %>, <%= result.failed %> <%- @T('failed') %>
+        <% end %>
+      </ul>
+    </li>
+  <% end %>
+</ul>
diff --git a/app/assets/javascripts/app/views/integration/exchange_user_attribute_row.jst.eco b/app/assets/javascripts/app/views/integration/exchange_user_attribute_row.jst.eco
new file mode 100644
index 000000000..1d9dd1826
--- /dev/null
+++ b/app/assets/javascripts/app/views/integration/exchange_user_attribute_row.jst.eco
@@ -0,0 +1,7 @@
+<tr class="js-entry">
+  <td style="max-width: 240px" class="settings-list-control-cell js-exchangeAttribute">
+  <td class="settings-list-control-cell js-userAttribute">
+  <td class="settings-list-row-control">
+    <div class="btn btn--text js-remove">
+      <%- @Icon('trash') %> <%- @T('Remove') %>
+    </div>
diff --git a/app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco b/app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco
new file mode 100644
index 000000000..25cdbcade
--- /dev/null
+++ b/app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco
@@ -0,0 +1,258 @@
+<div class="modal-dialog">
+
+  <form class="modal-content setup wizard js-discover">
+    <div class="modal-header">
+      <div class="modal-close js-close">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+      <h1 class="modal-title"><%- @T('Exchange') %> <%- @T('Configuration') %></h1>
+    </div>
+    <div class="modal-body">
+      <div class="wizard-body vertical justified">
+        <div class="alert alert--danger hide" role="alert"></div>
+        <table class="settings-list" style="width: 100%;">
+          <thead>
+            <tr>
+              <th width="30%"><%- @T('Name') %>
+              <th width="70%"><%- @T('Value') %>
+          </thead>
+          <tbody>
+            <tr>
+              <td class="settings-list-row-control"><%- @T('User') %>
+              <td class="settings-list-control-cell"><input type="text" name="user" class="form-control form-control--small js-user" value="" placeholder="" autocomplete="off" required>
+            <tr>
+              <td class="settings-list-row-control"><%- @T('Password') %>
+              <td class="settings-list-control-cell"><input type="password" name="password" class="form-control form-control--small js-password" value="" placeholder="" autocomplete="new-password" required>
+          </tbody>
+        </table>
+      </div>
+    </div>
+    <div class="modal-footer">
+      <div class="modal-rightFooter">
+        <button class="btn btn--primary align-right js-submit"><%- @T('Connect') %></button>
+      </div>
+    </div>
+  </form>
+
+  <form class="modal-content setup wizard hide js-connect">
+    <div class="modal-header">
+      <div class="modal-close js-close">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+      <h1 class="modal-title"><%- @T('Exchange') %> <%- @T('Configuration') %></h1>
+    </div>
+    <div class="modal-body">
+      <div class="wizard-body vertical justified">
+        <p class="wizard-loadingText">
+          <span class="loading icon"></span> <%- @T('Connecting ...') %>
+        </p>
+      </div>
+    </div>
+    <div class="modal-footer"></div>
+  </form>
+
+  <form class="modal-content setup wizard hide js-bind">
+    <div class="modal-header">
+      <div class="modal-close js-close">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+      <h1 class="modal-title"><%- @T('Exchange') %> <%- @T('Configuration') %></h1>
+    </div>
+    <div class="modal-body">
+      <div class="wizard-body vertical justified">
+        <div class="alert alert--danger hide" role="alert"></div>
+        <table class="settings-list" style="width: 100%;">
+          <thead>
+            <tr>
+              <th width="30%"><%- @T('Name') %>
+              <th width="70%"><%- @T('Value') %>
+          </thead>
+          <tbody>
+            <tr>
+              <td class="settings-list-row-control"><%- @T('Endpoint') %>
+              <td class="settings-list-control-cell"><input type="text" name="endpoint" class="form-control form-control--small" value="" placeholder="https://outlook.office365.com/EWS/Exchange.asmx" autocomplete="off" required>
+
+            <tr>
+              <td class="settings-list-row-control"><%- @T('User') %>
+              <td class="settings-list-control-cell"><input type="text" name="user" class="form-control form-control--small js-user" value="" placeholder="" autocomplete="off" required>
+            <tr>
+              <td class="settings-list-row-control"><%- @T('Password') %>
+              <td class="settings-list-control-cell"><input type="password" name="password" class="form-control form-control--small js-password" value="" placeholder="" autocomplete="new-password" required>
+          </tbody>
+        </table>
+      </div>
+    </div>
+    <div class="modal-footer">
+      <div class="modal-rightFooter">
+        <button class="btn btn--primary align-right js-submit"><%- @T('Connect') %></button>
+      </div>
+    </div>
+  </form>
+
+  <form class="modal-content setup wizard hide js-folders">
+    <div class="modal-header">
+      <div class="modal-close js-close">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+      <h1 class="modal-title"><%- @T('Exchange') %> <%- @T('Folders') %></h1>
+    </div>
+    <div class="modal-body">
+      <div class="wizard-body vertical justified">
+        <div class="alert alert--danger hide" role="alert"></div>
+
+        <div class="column_select form-group">
+            <div class="formGroup-label">
+                <label for="folders"><%- @T('Import %s', 'Folders') %></label>
+            </div>
+            <div class="controls js-foldersSelect">
+            </div>
+        </div>
+
+      </div>
+    </div>
+    <div class="modal-footer">
+      <div class="modal-rightFooter">
+        <a class="btn btn--text btn--secondary js-goToSlide align-left" data-slide="js-bind"><%- @T('Go Back') %></a>
+      </div>
+      <div class="modal-rightFooter">
+        <button class="btn btn--primary align-right js-submitTry"><%- @T('Continue') %></button>
+      </div>
+    </div>
+  </form>
+
+  <form class="modal-content setup wizard hide js-analyze">
+    <div class="modal-header">
+      <div class="modal-close js-close">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+      <h1 class="modal-title"><%- @T('Exchange') %> <%- @T('Configuration') %></h1>
+    </div>
+    <div class="modal-body">
+      <div class="wizard-body vertical justified">
+        <p class="wizard-loadingText">
+          <span class="loading icon"></span> <%- @T('Analyzing structure...') %>
+        </p>
+      </div>
+    </div>
+    <div class="modal-footer"></div>
+  </form>
+
+  <div class="modal-content setup wizard hide js-mapping">
+    <div class="modal-header">
+      <div class="modal-close js-close">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+      <h1 class="modal-title"><%- @T('Exchange') %> <%- @T('Mapping') %></h1>
+    </div>
+    <div class="modal-body">
+      <div class="wizard-body vertical justified">
+        <div class="alert alert--danger hide" role="alert"></div>
+
+        <h2><%- @T('User') %></h2>
+        <form class="js-userMappingForm">
+          <table class="settings-list js-userAttributeMap" style="width: 100%;">
+            <colgroup>
+              <col width="240">
+              <col>
+              <col>
+            </colgroup>
+            <thead>
+              <tr>
+                <th><%- @T('%s Attribute', 'Exchange') %>
+                <th><%- @T('%s Attribute', 'Zammad') %>
+                <th><%- @T('Action') %>
+            </thead>
+            <tbody>
+              <tr>
+                <td class="settings-list-row-control" colspan="3">
+                  <div class="btn btn--text btn--create js-add">
+                    <%- @Icon('plus-small') %> <%- @T('Add') %>
+                  </div>
+            </tbody>
+          </table>
+        </form>
+
+      </div>
+    </div>
+    <div class="modal-footer">
+      <div class="modal-rightFooter">
+        <a class="btn btn--text btn--secondary js-goToSlide align-left" data-slide="js-bind"><%- @T('Go Back') %></a>
+      </div>
+      <div class="modal-rightFooter">
+        <button class="btn btn--primary align-right js-submitTry"><%- @T('Continue') %></button>
+      </div>
+    </div>
+  </div>
+
+  <form class="modal-content setup wizard hide js-dry">
+    <div class="modal-header">
+      <div class="modal-close js-close">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+      <h1 class="modal-title"><%- @T('Exchange') %> <%- @T('Configuration') %></h1>
+    </div>
+    <div class="modal-body">
+      <div class="wizard-body vertical justified">
+        <div class="js-preprogress">
+          <p class="wizard-loadingText">
+            <span class="loading icon"></span>
+            <%- @T('Counting entries. This may take a while.') %>
+          </p>
+        </div>
+        <div class="js-analyzing hide">
+          <p class="wizard-loadingText">
+            <%- @T('Analyzing entries with given configuration...') %>
+          </p>
+          <div class="centered js-progress">
+            <progress max="" value=""></progress>
+          </div>
+        </div>
+      </div>
+    </div>
+    <div class="modal-footer"></div>
+  </form>
+
+  <div class="modal-content setup wizard hide js-try">
+    <div class="modal-header">
+      <div class="modal-close js-close">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+      <h1 class="modal-title"><%- @T('Exchange') %> <%- @T('Configuration') %></h1>
+    </div>
+    <div class="modal-body">
+      <div class="wizard-body vertical justified">
+        <div class="alert alert--danger hide" role="alert"></div>
+        <p><%- @T('With your current configuration the following will happen') %>:</p>
+        <div class="js-summary"></div>
+      </div>
+    </div>
+    <div class="modal-footer">
+      <div class="modal-rightFooter">
+        <a class="btn btn--text btn--secondary js-goToSlide align-left" data-slide="js-mapping"><%- @T('Go Back') %></a>
+      </div>
+      <div class="modal-rightFooter">
+        <button class="btn btn--primary align-right js-submitSave"><%- @T('Save configuration') %></button>
+      </div>
+    </div>
+  </div>
+
+  <form class="modal-content setup wizard hide js-error">
+    <div class="modal-header">
+      <div class="modal-close js-close">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+      <h1 class="modal-title"><%- @T('Exchange') %></h1>
+    </div>
+    <div class="modal-body">
+      <div class="wizard-body vertical justified">
+        <div class="alert alert--danger hide" role="alert"></div>
+      </div>
+    </div>
+    <div class="modal-footer">
+      <div class="modal-rightFooter">
+        <button class="btn btn--primary align-right"><%- @T('Cancel') %></button>
+      </div>
+    </div>
+  </form>
+
+</div>
diff --git a/app/controllers/concerns/integration/import_job_base.rb b/app/controllers/concerns/integration/import_job_base.rb
new file mode 100644
index 000000000..493351ec7
--- /dev/null
+++ b/app/controllers/concerns/integration/import_job_base.rb
@@ -0,0 +1,89 @@
+module Integration::ImportJobBase
+  extend ActiveSupport::Concern
+
+  def job_try_index
+    job_index(
+      dry_run:       true,
+      take_finished: params[:finished] == 'true'
+    )
+  end
+
+  def job_try_create
+    ImportJob.dry_run(name: import_backend_namespace, payload: payload_dry_run)
+    render json: {
+      result: 'ok',
+    }
+  end
+
+  def job_start_index
+    job_index(dry_run: false)
+  end
+
+  def job_start_create
+    if !ImportJob.exists?(name: import_backend_namespace, finished_at: nil)
+      job = ImportJob.create(name: import_backend_namespace, payload: payload_import)
+      job.delay.start
+    end
+    render json: {
+      result: 'ok',
+    }
+  end
+
+  def payload_dry_run
+    params
+  end
+
+  def payload_import
+    import_setting
+  end
+
+  private
+
+  def answer_with
+    result = yield
+    render json: result.merge(result: 'ok')
+  rescue => e
+    logger.error(e)
+    render json: {
+      result:  'failed',
+      message: e.message,
+    }
+  end
+
+  def import_setting
+    Setting.get(import_setting_name)
+  end
+
+  def import_setting_name
+    "#{import_backend_name.downcase}_config"
+  end
+
+  def import_backend_namespace
+    "Import::#{import_backend_name}"
+  end
+
+  def import_backend_name
+    self.class.name.split('::').last.sub('Controller', '')
+  end
+
+  def job_index(dry_run:, take_finished: true)
+    job = ImportJob.find_by(
+      name:        import_backend_namespace,
+      dry_run:     dry_run,
+      finished_at: nil
+    )
+    if !job && take_finished
+      job = ImportJob.where(
+        name:    import_backend_namespace,
+        dry_run: dry_run
+      ).order(created_at: :desc).limit(1).first
+    end
+
+    if job
+      model_show_render_item(job)
+    else
+      render json: {}
+    end
+  end
+
+end
diff --git a/app/controllers/integration/exchange_controller.rb b/app/controllers/integration/exchange_controller.rb
new file mode 100644
index 000000000..66e4ca30d
--- /dev/null
+++ b/app/controllers/integration/exchange_controller.rb
@@ -0,0 +1,66 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class Integration::ExchangeController < ApplicationController
+  include Integration::ImportJobBase
+
+  prepend_before_action { authentication_check(permission: 'admin.integration.exchange') }
+
+  def autodiscover
+    answer_with do
+      client = Autodiscover::Client.new(
+        email:    params[:user],
+        password: params[:password],
+      )
+
+      {
+        endpoint: client.autodiscover.ews_url,
+      }
+    end
+  end
+
+  def folders
+    answer_with do
+      Sequencer.process('Import::Exchange::AvailableFolders',
+                        parameters: {
+                          ews_config: {
+                            endpoint: params[:endpoint],
+                            user:     params[:user],
+                            password: params[:password],
+                          }
+                        })
+    end
+  end
+
+  def mapping
+    answer_with do
+      Sequencer.process('Import::Exchange::AttributesExamples',
+                        parameters: {
+                          ews_folder_ids: params[:folders],
+                          ews_config:     {
+                            endpoint: params[:endpoint],
+                            user:     params[:user],
+                            password: params[:password],
+                          }
+                        })
+    end
+  end
+
+  private
+
+  # currently a workaround till LDAP is migrated to Sequencer
+  def payload_dry_run
+    {
+      ews_attributes: params[:attributes],
+      ews_folder_ids: params[:folders],
+      ews_config:     {
+        endpoint: params[:endpoint],
+        user:     params[:user],
+        password: params[:password],
+      }
+    }
+  end
+
+  def payload_import
+    nil
+  end
+end
diff --git a/app/controllers/integration/ldap_controller.rb b/app/controllers/integration/ldap_controller.rb
index 16d2393fb..cbf30654c 100644
--- a/app/controllers/integration/ldap_controller.rb
+++ b/app/controllers/integration/ldap_controller.rb
@@ -4,6 +4,8 @@ require 'ldap/user'
 require 'ldap/group'
 
 class Integration::LdapController < ApplicationController
+  include Integration::ImportJobBase
+
   prepend_before_action { authentication_check(permission: 'admin.integration.ldap') }
 
   def discover
@@ -60,48 +62,4 @@ class Integration::LdapController < ApplicationController
       message: e.message,
     }
   end
-
-  def job_try_index
-    job_index(
-      dry_run:       true,
-      take_finished: params[:finished] == 'true'
-    )
-  end
-
-  def job_try_create
-    ImportJob.dry_run(name: 'Import::Ldap', payload: params)
-    render json: {
-      result: 'ok',
-    }
-  end
-
-  def job_start_index
-    job_index(dry_run: false)
-  end
-
-  def job_start_create
-    backend = 'Import::Ldap'
-    if !ImportJob.exists?(name: backend, finished_at: nil)
-      job = ImportJob.create(name: backend, payload: Setting.get('ldap_config'))
-      job.delay.start
-    end
-    render json: {
-      result: 'ok',
-    }
-  end
-
-  private
-
-  def job_index(dry_run:, take_finished: true)
-    job = ImportJob.find_by(name: 'Import::Ldap', dry_run: dry_run, finished_at: nil)
-    if !job && take_finished
-      job = ImportJob.where(name: 'Import::Ldap', dry_run: dry_run).order(created_at: :desc).limit(1).first
-    end
-
-    if job
-      model_show_render_item(job)
-    else
-      render json: {}
-    end
-  end
 end
diff --git a/config/routes/integration_exchange.rb b/config/routes/integration_exchange.rb
new file mode 100644
index 000000000..0c84a90f8
--- /dev/null
+++ b/config/routes/integration_exchange.rb
@@ -0,0 +1,11 @@
+Zammad::Application.routes.draw do
+  api_path = Rails.configuration.api_path
+
+  match api_path + '/integration/exchange/autodiscover', to: 'integration/exchange#autodiscover',      via: :post
+  match api_path + '/integration/exchange/folders',      to: 'integration/exchange#folders',           via: :post
+  match api_path + '/integration/exchange/mapping',      to: 'integration/exchange#mapping',           via: :post
+  match api_path + '/integration/exchange/job_try',      to: 'integration/exchange#job_try_index',     via: :get
+  match api_path + '/integration/exchange/job_try',      to: 'integration/exchange#job_try_create',    via: :post
+  match api_path + '/integration/exchange/job_start',    to: 'integration/exchange#job_start_index',   via: :get
+  match api_path + '/integration/exchange/job_start',    to: 'integration/exchange#job_start_create',  via: :post
+end
diff --git a/db/migrate/20170629000001_exchange_integration.rb b/db/migrate/20170629000001_exchange_integration.rb
new file mode 100644
index 000000000..88447f2c6
--- /dev/null
+++ b/db/migrate/20170629000001_exchange_integration.rb
@@ -0,0 +1,51 @@
+class ExchangeIntegration < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.set('import_backends', ['Import::Ldap', 'Import::Exchange'])
+
+    Setting.create_if_not_exists(
+      title: 'Exchange config',
+      name: 'exchange_config',
+      area: 'Integration::Exchange',
+      description: 'Defines the Exchange config.',
+      options: {},
+      state: {},
+      preferences: {
+        prio: 2,
+        permission: ['admin.integration'],
+      },
+      frontend: false,
+    )
+    Setting.create_if_not_exists(
+      title: 'Exchange integration',
+      name: 'exchange_integration',
+      area: 'Integration::Switch',
+      description: 'Defines if Exchange is enabled or not.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'exchange_integration',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: false,
+      preferences: {
+        prio: 1,
+        authentication: true,
+        permission: ['admin.integration'],
+      },
+      frontend: true
+    )
+  end
+
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 9181600fa..628516ab6 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -2401,7 +2401,7 @@ Setting.create_if_not_exists(
   area:        'Import',
   description: 'A list of active import backends that get scheduled automatically.',
   options:     {},
-  state:       ['Import::Ldap'],
+  state:       ['Import::Ldap', 'Import::Exchange'],
   preferences: {
     permission: ['admin'],
   },
@@ -2874,6 +2874,46 @@ Setting.create_if_not_exists(
   },
   frontend: true
 )
+Setting.create_if_not_exists(
+  title: 'Exchange config',
+  name: 'exchange_config',
+  area: 'Integration::Exchange',
+  description: 'Defines the Exchange config.',
+  options: {},
+  state: {},
+  preferences: {
+    prio: 2,
+    permission: ['admin.integration'],
+  },
+  frontend: false,
+)
+Setting.create_if_not_exists(
+  title: 'Exchange integration',
+  name: 'exchange_integration',
+  area: 'Integration::Switch',
+  description: 'Defines if Exchange is enabled or not.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'exchange_integration',
+        tag: 'boolean',
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: false,
+  preferences: {
+    prio: 1,
+    authentication: true,
+    permission: ['admin.integration'],
+  },
+  frontend: true
+)
 Setting.create_if_not_exists(
   title: 'LDAP config',
   name: 'ldap_config',
diff --git a/lib/import/exchange.rb b/lib/import/exchange.rb
new file mode 100644
index 000000000..cd8d307cb
--- /dev/null
+++ b/lib/import/exchange.rb
@@ -0,0 +1,13 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+module Import
+  class Exchange < Import::IntegrationBase
+    include Import::Mixin::Sequence
+
+    private
+
+    def sequence_name
+      'Import::Exchange::FolderContacts'
+    end
+  end
+end
diff --git a/lib/import/exchange/folder.rb b/lib/import/exchange/folder.rb
new file mode 100644
index 000000000..7a4559f0a
--- /dev/null
+++ b/lib/import/exchange/folder.rb
@@ -0,0 +1,76 @@
+require 'mixin/rails_logger'
+
+module Import
+  class Exchange
+    class Folder
+      include ::Mixin::RailsLogger
+
+      def initialize(connection)
+        @connection = connection
+        @lookup_map = {}
+      end
+
+      def id_folder_map
+        @id_folder_map ||= all.collect do |folder|
+          [folder.id, folder]
+        end.to_h
+
+        # duplicate object to avoid errors where keys get
+        # added via #get_folder while iterating over
+        # the result of this method
+        @lookup_map = @id_folder_map.dup
+        @id_folder_map
+      end
+
+      def find(id)
+        @lookup_map[id] ||= @connection.get_folder(id)
+      end
+
+      def all
+        # request folders only if neccessary and store the result
+        @all ||= children(%i(root msgfolderroot publicfoldersroot))
+      end
+
+      def children(parent_identifiers)
+        parent_identifiers.each_with_object([]) do |parent_identifier, result|
+
+          child_folders = request_children(parent_identifier)
+
+          next if child_folders.blank?
+
+          child_folder_ids = child_folders.collect(&:id)
+          child_folders   += children(child_folder_ids)
+
+          result.concat(child_folders)
+        end
+      end
+
+      def display_path(folder)
+        display_name = folder.display_name
+        return display_name if !folder.parent_folder_id
+
+        parent_folder = find(folder.parent_folder_id)
+        return display_name if !parent_folder
+
+        parent_folder = id_folder_map[folder.parent_folder_id]
+        return display_name if !parent_folder
+
+        # recursive
+        parent_folder_path = display_path(parent_folder)
+
+        "#{parent_folder_path} -> #{display_name}"
+      rescue Viewpoint::EWS::EwsError
+        folder.display_name
+      end
+
+      private
+
+      def request_children(parent_identifier)
+        @connection.folders(root: parent_identifier)
+      rescue Viewpoint::EWS::EwsFolderNotFound => e
+        logger.warn(e)
+        nil
+      end
+    end
+  end
+end
diff --git a/lib/import/exchange/item_attributes.rb b/lib/import/exchange/item_attributes.rb
new file mode 100644
index 000000000..bc0d19ec0
--- /dev/null
+++ b/lib/import/exchange/item_attributes.rb
@@ -0,0 +1,111 @@
+module Import
+  class Exchange
+    class ItemAttributes
+
+      def self.extract(resource)
+        new(resource).extract
+      end
+
+      def initialize(resource)
+        @resource = resource
+      end
+
+      def extract
+        @attributes ||= begin
+          properties  = @resource.get_all_properties!
+          result      = normalize(properties)
+          flattened   = flatten(result)
+          booleanized = booleanize_values(flattened)
+        end
+      end
+
+      private
+
+      def booleanize_values(properties)
+        properties.each do |key, value|
+          if value.is_a?(String)
+            next if !%w(true false).include?(value)
+            properties[key] = value == 'true'
+          elsif value.is_a?(Hash)
+            properties[key] = booleanize_values(value)
+          end
+        end
+      end
+
+      def normalize(properties)
+        result = {}
+        properties.each do |key, value|
+
+          next if key == :body
+
+          if value[:text]
+            result[key] = value[:text]
+          elsif value[:attribs]
+            result[key] = value[:attribs]
+          elsif value[:elems]
+            result[key] = sub_elems(value[:elems])
+          end
+        end
+
+        result
+      end
+
+      def sub_elems(elems)
+        result = {}
+        elems.each do |elem|
+          if elem[:entry]
+            result.merge!( sub_elem_entry( elem[:entry] ) )
+          else
+            result.merge!( normalize(elem) )
+          end
+        end
+        result
+      end
+
+      def sub_elem_entry(entry)
+        entry_value = {}
+        if entry[:elems]
+          entry_value = sub_elems(entry[:elems])
+        end
+
+        if entry[:text]
+          entry_value[:text] = entry[:text]
+        end
+
+        if entry[:attribs].present?
+          entry_value.merge!(entry[:attribs])
+        end
+
+        entry_key = entry_value.delete(:key)
+        {
+          entry_key => entry_value
+        }
+      end
+
+      def flatten(properties, prefix: nil)
+
+        result = {}
+        properties.each do |key, value|
+
+          result_key = key
+          if prefix
+            result_key = if %i(text id).include?(key) && ( !result[result_key] || result[result_key] == value )
+                           prefix
+                         else
+                           "#{prefix}.#{key}".to_sym
+                         end
+          end
+          result_key = result_key.to_s.downcase
+
+          if value.is_a?(Hash)
+            sub_result = flatten(value, prefix: result_key)
+            result.merge!(sub_result)
+          else
+            result[result_key] = value.to_s
+          end
+        end
+        result
+      end
+    end
+  end
+end
diff --git a/lib/import/helper/attributes_examples.rb b/lib/import/helper/attributes_examples.rb
new file mode 100644
index 000000000..1ae3c00a9
--- /dev/null
+++ b/lib/import/helper/attributes_examples.rb
@@ -0,0 +1,70 @@
+module Import
+  module Helper
+    class AttributesExamples
+      attr_reader :examples, :enough, :max_unkown
+
+      def initialize(&block)
+        @max_unkown     = 50
+        @no_new_counter = 1
+        @examples       = {}
+        @known          = []
+
+        # Support both builder styles:
+        #
+        #   Import::Helper::AttributesExamples.new do
+        #     extract(attributes)
+        #   end
+        #
+        # and
+        #
+        #   Import::Helper::AttributesExamples.new do |extractor|
+        #     extractor.extract(attributes)
+        #   end
+        return if !block_given?
+        if block.arity.zero?
+          instance_eval(&block)
+        else
+          yield self
+        end
+      end
+
+      def extract(attributes)
+        unknown = attributes.keys - @known
+
+        return if !unknown?(unknown)
+
+        store(attributes, unknown)
+
+        @known.concat(unknown)
+        @no_new_counter = 0
+      end
+
+      private
+
+      def unknown?(unknown)
+        return true if unknown.present?
+
+        @no_new_counter += 1
+
+        # check max 50 entries with no or no new attributes in a row
+        @enough_examples = @no_new_counter != 50
+
+        false
+      end
+
+      def store(attributes, unknown)
+        unknown.each do |attribute|
+          value = attributes[attribute]
+
+          next if value.nil?
+
+          example = value.to_s.force_encoding('UTF-8').encode('utf-8', 'binary', invalid: :replace, undef: :replace, replace: '?')
+          example.gsub!(/^(.{20,}?).*$/m, '\1...')
+
+          @examples[attribute] = "#{attribute} (e. g. #{example})"
+        end
+      end
+
+    end
+  end
+end
diff --git a/lib/import/integration_base.rb b/lib/import/integration_base.rb
new file mode 100644
index 000000000..ac995f9dd
--- /dev/null
+++ b/lib/import/integration_base.rb
@@ -0,0 +1,143 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+module Import
+
+  # This base class handles regular integrations.
+  # It provides generic interfaces for settings and active state.
+  # It ensures that all requirements for a regular integration are met before a import can start.
+  # It handles the case of an Scheduler interruption.
+  #
+  # It's required to implement the +start_import+ method which only has to start the import.
+  class IntegrationBase < Import::Base
+
+    def self.inherited(subclass)
+      subclass.extend(Forwardable)
+
+      # delegate instance methods to the generic class implementations
+      subclass.delegate [:identifier, :active?, :config, :display_name] => subclass
+    end
+
+    # Defines the integration identifier used for
+    # automatic config lookup and error message generation.
+    #
+    # @example
+    #  Import::Ldap.identifier
+    #  #=> "Ldap"
+    #
+    # return [String]
+    def self.identifier
+      name.split('::').last
+    end
+
+    # Provides the name that is used in texts visible to the user.
+    #
+    # @example
+    #  Import::Exchange.display_name
+    #  #=> "Exchange"
+    #
+    # return [String]
+    def self.display_name
+      identifier
+    end
+
+    # Checks if the integration is active.
+    #
+    # @example
+    #  Import::Ldap.active?
+    #  #=> true
+    #
+    # return [Boolean]
+    def self.active?
+      Setting.get("#{identifier.downcase}_integration") || false
+    end
+
+    # Provides the integration configuration.
+    #
+    # @example
+    #  Import::Ldap.config
+    #  #=> {"ssl_verify"=>true, "host_url"=>"ldaps://192...", ...}
+    #
+    # return [Hash] the configuration
+    def self.config
+      Setting.get("#{identifier.downcase}_config") || {}
+    end
+
+    # Stores the integration configuration.
+    #
+    # @example
+    #  Import::Ldap.config = {"ssl_verify"=>true, "host_url"=>"ldaps://192...", ...}
+    #
+    # return [nil]
+    def self.config=(value)
+      Setting.set("#{identifier.downcase}_config", value)
+    end
+
+    # Checks if the integration is activated and configured.
+    # Otherwise it won't get queued since it will display
+    # an error which is confusing and wrong.
+    #
+    # @example
+    #  Import::Ldap.queueable?
+    #  #=> true
+    #
+    # return [Boolean]
+    def self.queueable?
+      active? && config.present?
+    end
+
+    # Starts a live or dry run import.
+    #
+    # @example
+    #  instance = Import::Ldap.new(import_job)
+    #
+    # @raise [RuntimeError] Raised if an import should start but the integration is disabled
+    #
+    # return [nil]
+    def start
+      return if !requirements_completed?
+      start_import
+    end
+
+    # Gets called when the Scheduler gets (re-)started and an ImportJob was still
+    # in the queue. The job will always get restarted to avoid the gap till the next
+    # run triggered by the Scheduler. The result will get updated to inform the user
+    # in the agent interface result view.
+    #
+    # @example
+    #  instance = Import::Ldap.new(import_job)
+    #  instance.reschedule?(delayed_job)
+    #  #=> true
+    #
+    # return [true]
+    def reschedule?(_delayed_job)
+      inform('Restarting due to scheduler restart.')
+      true
+    end
+
+    private
+
+    def start_import
+      raise "Missing implementation of method '#{__method__}' for #{self.class.name}"
+    end
+
+    def requirements_completed?
+      return true if @import_job.dry_run
+
+      if !active?
+        message = "Sync cancelled. #{display_name} integration deactivated. Activate via the switch."
+      elsif config.blank? && @import_job.payload.blank?
+        message = "Sync cancelled. #{display_name} configration or ImportJob payload missing."
+      end
+
+      return true if !message
+      inform(message)
+      false
+    end
+
+    def inform(message)
+      @import_job.update_attribute(:result, {
+                                     info: message
+                                   })
+    end
+  end
+end
diff --git a/lib/import/ldap.rb b/lib/import/ldap.rb
index 5b82e60a4..882981bb6 100644
--- a/lib/import/ldap.rb
+++ b/lib/import/ldap.rb
@@ -4,50 +4,17 @@ require 'ldap'
 require 'ldap/group'
 
 module Import
-  class Ldap < Import::Base
+  class Ldap < Import::IntegrationBase
 
-    # Checks if the integration is activated and configured.
-    # Otherwise it won't get queued since it will display
-    # an error which is confusing and wrong.
+    # Provides the name that is used in texts visible to the user.
     #
     # @example
-    #  Import::LDAP.queueable?
-    #  #=> true
+    #  Import::Ldap.display_name
+    #  #=> "LDAP"
     #
-    # return [Boolean]
-    def self.queueable?
-      Setting.get('ldap_integration') && Setting.get('ldap_config').present?
-    end
-
-    # Starts a live or dry run LDAP import.
-    #
-    # @example
-    #  instance = Import::LDAP.new(import_job)
-    #
-    # @raise [RuntimeError] Raised if an import should start but the ldap integration is disabled
-    #
-    # return [nil]
-    def start
-      return if !requirements_completed?
-      start_import
-    end
-
-    # Gets called when the Scheduler gets (re-)started and a LDAP ImportJob was still
-    # in the queue. The job will always get restarted to avoid the gap till the next
-    # run triggered by the Scheduler. The result will get updated to inform the user
-    # in the agent interface result view.
-    #
-    # @example
-    #  instance = Import::LDAP.new(import_job)
-    #  instance.reschedule?(delayed_job)
-    #  #=> true
-    #
-    # return [true]
-    def reschedule?(_delayed_job)
-      @import_job.update_attribute(:result, {
-                                     info: 'Restarting due to scheduler restart.'
-                                   })
-      true
+    # return [String]
+    def self.display_name
+      identifier.upcase
     end
 
     private
@@ -63,23 +30,5 @@ module Import
 
       @import_job.result = Import::Ldap::UserFactory.statistics
     end
-
-    def requirements_completed?
-      return true if @import_job.dry_run
-
-      if !Setting.get('ldap_integration')
-        message = 'Sync cancelled. LDAP integration deactivated. Activate via the switch.'
-      elsif Setting.get('ldap_config').blank? && @import_job.payload.blank?
-        message = 'Sync cancelled. LDAP configration or ImportJob payload missing.'
-      end
-
-      return true if !message
-
-      @import_job.update_attribute(:result, {
-                                     info: message
-                                   })
-
-      false
-    end
   end
 end
diff --git a/lib/import/mixin/sequence.rb b/lib/import/mixin/sequence.rb
new file mode 100644
index 000000000..262933e44
--- /dev/null
+++ b/lib/import/mixin/sequence.rb
@@ -0,0 +1,19 @@
+module Import
+  module Mixin
+    module Sequence
+      private
+
+      def sequence_name
+        raise "Missing implementation of '#{__method__}' method for '#{self.class.name}'"
+      end
+
+      def process
+        Sequencer.process(sequence_name,
+                          parameters: {
+                            import_job: @import_job
+                          })
+      end
+      alias start_import process
+    end
+  end
+end
diff --git a/lib/mixin/instance_wrapper.rb b/lib/mixin/instance_wrapper.rb
new file mode 100644
index 000000000..96e8ff8e3
--- /dev/null
+++ b/lib/mixin/instance_wrapper.rb
@@ -0,0 +1,43 @@
+module Mixin
+  # This modules enables to redirect all calls to methods that are
+  # not defined to the declared instance variable. This comes handy
+  # when you wan't extend a Ruby core class like Hash.
+  # To inherit directly from such classes is a bad idea and should be avoided.
+  # This way allows it indirectly.
+  module InstanceWrapper
+    module ClassMethods
+      # Creates the class macro `wrap` that activates
+      # the wrapping for the given instance variable name.
+      #
+      # @param [Symbol] variable the name of the instance variable to wrap around
+      #
+      # @example
+      #  wrap :@some_hash
+      #
+      # @return [nil]
+      def wrap(variable)
+        define_method(:instance) {
+          instance_variable_get(variable)
+        }
+      end
+    end
+
+    def self.included(base)
+      base.extend(ClassMethods)
+    end
+
+    private
+
+    def method_missing(method, *args, &block)
+      if instance.respond_to?(method)
+        instance.send(method, *args, &block)
+      else
+        super
+      end
+    end
+
+    def respond_to_missing?(method_sym, include_all)
+      instance.respond_to?(method_sym, include_all)
+    end
+  end
+end
diff --git a/lib/mixin/rails_logger.rb b/lib/mixin/rails_logger.rb
new file mode 100644
index 000000000..e014f1d08
--- /dev/null
+++ b/lib/mixin/rails_logger.rb
@@ -0,0 +1,9 @@
+module Mixin
+  module RailsLogger
+    extend Forwardable
+    extend SingleForwardable
+
+    instance_delegate [:logger] => self
+    single_delegate   [:logger] => :Rails
+  end
+end
diff --git a/lib/mixin/required_sub_paths.rb b/lib/mixin/required_sub_paths.rb
new file mode 100644
index 000000000..fa436749e
--- /dev/null
+++ b/lib/mixin/required_sub_paths.rb
@@ -0,0 +1,44 @@
+module Mixin
+  module RequiredSubPaths
+
+    def self.included(_base)
+      path     = caller_locations.first.path
+      sub_path = File.join(File.dirname(path), File.basename(path, '.rb'))
+      eager_load_recursive(sub_path)
+    end
+
+    # Loads a directory recursivly.
+    # The specialty of this method is that it will first load all
+    # files in a directory and then start with the sub directories.
+    # This is needed since otherwise some parent namespaces might not
+    # be initialized yet.
+    #
+    # The cause of this is that Rails autoload doesn't work properly
+    # for same named classes or modules in different namespaces.
+    # Here is a good description how autoload works:
+    # http://urbanautomaton.com/blog/2013/08/27/rails-autoloading-hell/
+    #
+    # This avoids a) Rails autoloading issues and b) require '...' workarounds
+    def self.eager_load_recursive(path)
+
+      excluded  = ['.', '..']
+      sub_paths = []
+      Dir.entries(path).each do |entry|
+        next if excluded.include?(entry)
+
+        sub_path = File.join(path, entry)
+
+        if File.directory?(sub_path)
+          sub_paths.push(sub_path)
+        elsif sub_path =~ /\A(.*)\.rb\z/
+          require_path = $1
+          require(require_path)
+        end
+      end
+
+      sub_paths.each do |sub_path|
+        eager_load_recursive(sub_path)
+      end
+    end
+  end
+end
diff --git a/lib/mixin/start_finish_logger.rb b/lib/mixin/start_finish_logger.rb
new file mode 100644
index 000000000..7bee862ac
--- /dev/null
+++ b/lib/mixin/start_finish_logger.rb
@@ -0,0 +1,11 @@
+module Mixin
+  module StartFinishLogger
+    include ::Mixin::RailsLogger
+
+    def log_start_finish(level, prefix)
+      logger.public_send(level, "#{prefix} started.")
+      yield
+      logger.public_send(level, "#{prefix} finished.")
+    end
+  end
+end
diff --git a/lib/sequencer.rb b/lib/sequencer.rb
new file mode 100644
index 000000000..7a606eed1
--- /dev/null
+++ b/lib/sequencer.rb
@@ -0,0 +1,83 @@
+require 'mixin/rails_logger'
+require 'mixin/start_finish_logger'
+
+class Sequencer
+  include ::Mixin::RailsLogger
+  include ::Mixin::StartFinishLogger
+
+  attr_reader :sequence
+
+  # Convenience wrapper for instant processing with the given attributes.
+  #
+  # @example
+  #  Sequencer.process('Example::Sequence')
+  #
+  # @example
+  #  Sequencer.process('Example::Sequence',
+  #    parameters: {
+  #      some: 'value',
+  #    },
+  #    expecting: [:result, :answer]
+  #  )
+  #
+  # @return [Hash{Symbol => Object}] the final result state attributes and values
+  def self.process(sequence, *args)
+    new(sequence, *args).process
+  end
+
+  # Initializes a new Sequencer instance for the given Sequence with parameters and expecting result.
+  #
+  # @example
+  #  Sequencer.new('Example::Sequence')
+  #
+  # @example
+  #  Sequencer.new('Example::Sequence',
+  #    parameters: {
+  #      some: 'value',
+  #    },
+  #    expecting: [:result, :answer]
+  #  )
+  def initialize(sequence, parameters: {}, expecting: nil)
+    @sequence   = Sequencer::Sequence.constantize(sequence)
+    @parameters = parameters
+    @expecting  = expecting
+
+    # fall back to sequence default expecting if no explicit
+    # expecting was given for this sequence
+    return if !@expecting.nil?
+    @expecting = @sequence.expecting
+  end
+
+  # Processes the Sequence the instance was initialized with.
+  #
+  # @example
+  #  sequence.process
+  #
+  # @return [Hash{Symbol => Object}] the final result state attributes and values
+  def process
+    log_start_finish(:info, "Sequence '#{@sequence.name}'") do
+
+      sequence.units.each_with_index do |unit, index|
+
+        state.process do
+
+          log_start_finish(:info, "Sequence '#{sequence.name}' Unit '#{unit.name}' (index: #{index})") do
+            unit.process(state)
+          end
+        end
+      end
+    end
+
+    state.to_h.tap do |result|
+      logger.debug("Returning Sequence '#{@sequence.name}' result: #{result.inspect}")
+    end
+  end
+
+  private
+
+  def state
+    @state ||= Sequencer::State.new(sequence,
+                                    parameters: @parameters,
+                                    expecting:  @expecting)
+  end
+end
diff --git a/lib/sequencer/mixin/exchange/folder.rb b/lib/sequencer/mixin/exchange/folder.rb
new file mode 100644
index 000000000..0740da383
--- /dev/null
+++ b/lib/sequencer/mixin/exchange/folder.rb
@@ -0,0 +1,18 @@
+class Sequencer
+  module Mixin
+    module Exchange
+      module Folder
+
+        def self.included(base)
+          base.uses :ews_connection
+        end
+
+        private
+
+        def ews_folder
+          @ews_folder ||= ::Import::Exchange::Folder.new(ews_connection)
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/mixin/import_job/resource_loop.rb b/lib/sequencer/mixin/import_job/resource_loop.rb
new file mode 100644
index 000000000..a27e7e670
--- /dev/null
+++ b/lib/sequencer/mixin/import_job/resource_loop.rb
@@ -0,0 +1,37 @@
+require 'sequencer/mixin/sub_sequence'
+
+class Sequencer
+  module Mixin
+    module ImportJob
+      module ResourceLoop
+        include ::Sequencer::Mixin::SubSequence
+
+        private
+
+        def resource_sequence(sequence_name, items)
+          default_params = {
+            dry_run:    import_job.dry_run,
+            import_job: import_job,
+          }
+
+          items.each do |item|
+            resource_params = {}
+            if block_given?
+              resource_params = yield item
+            else
+              resource_params[:resource] = item
+            end
+
+            resource_params[:resource] = resource_params[:resource].with_indifferent_access
+
+            sub_sequence(sequence_name,
+                         parameters: default_params.merge(resource_params))
+          end
+
+          # store possible unsaved values in result e.g. statistics
+          import_job.save!
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/mixin/prefixed_constantize.rb b/lib/sequencer/mixin/prefixed_constantize.rb
new file mode 100644
index 000000000..243bee274
--- /dev/null
+++ b/lib/sequencer/mixin/prefixed_constantize.rb
@@ -0,0 +1,43 @@
+class Sequencer
+  module Mixin
+    # Classes that extend this module need a PREFIX constant.
+    module PrefixedConstantize
+      # Returns the class for a given name String independend of the prefix.
+      #
+      # @param [String] sequence the name String for the requested class
+      #
+      # @example
+      #  Sequencer::Sequence.constantize('ExampleSequence')
+      #  #=> Sequencer::Sequence::ExampleSequence
+      #
+      # @example
+      #  Sequencer::Unit.constantize('Sequencer::Unit::Example::Unit')
+      #  #=> Sequencer::Unit::Example::Unit
+      #
+      # @return [Object] the class for the given String
+      def constantize(name_string)
+        namespace(name_string).constantize
+      end
+
+      # Returns the complete class namespace for a given name String
+      # independend of the prefix.
+      #
+      # @param [String] sequence the name String for the requested class namespace
+      #
+      # @example
+      #  Sequencer::Sequence.namespace('ExampleSequence')
+      #  #=> 'Sequencer::Sequence::ExampleSequence'
+      #
+      # @example
+      #  Sequencer::Unit.namespace('Sequencer::Unit::Example::Unit')
+      #  #=> 'Sequencer::Unit::Example::Unit'
+      #
+      # @return [String] the class namespace for the given String
+      def namespace(name_string)
+        prefix = const_get(:PREFIX)
+        return name_string if name_string.start_with?(prefix)
+        "#{prefix}#{name_string}"
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/mixin/sub_sequence.rb b/lib/sequencer/mixin/sub_sequence.rb
new file mode 100644
index 000000000..75348641c
--- /dev/null
+++ b/lib/sequencer/mixin/sub_sequence.rb
@@ -0,0 +1,9 @@
+class Sequencer
+  module Mixin
+    module SubSequence
+      def sub_sequence(sequence, args = {})
+        Sequencer.process(sequence, args)
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/sequence.rb b/lib/sequencer/sequence.rb
new file mode 100644
index 000000000..906ee2ba3
--- /dev/null
+++ b/lib/sequencer/sequence.rb
@@ -0,0 +1,16 @@
+require 'sequencer/mixin/prefixed_constantize'
+
+class Sequencer
+  class Sequence
+    extend ::Sequencer::Mixin::PrefixedConstantize
+
+    PREFIX = 'Sequencer::Sequence::'.freeze
+
+    attr_reader :units, :expecting
+
+    def initialize(units:, expecting: [])
+      @units     = units
+      @expecting = expecting
+    end
+  end
+end
diff --git a/lib/sequencer/sequence/base.rb b/lib/sequencer/sequence/base.rb
new file mode 100644
index 000000000..382d47baa
--- /dev/null
+++ b/lib/sequencer/sequence/base.rb
@@ -0,0 +1,48 @@
+class Sequencer
+  class Sequence
+    class Base
+
+      # Defines the default attributes that will get returned for the sequence.
+      # These can be overwritten by giving the :expecting key to a sequence process call.
+      #
+      # @example
+      #  Sequencer::Sequence::Example.expecting
+      #  # => [:result, :list]
+      #
+      # @return [Array<Symbol>] the list of expected result keys.
+      def self.expecting
+        []
+      end
+
+      # Defines the list of Units that form the sequence. The units will get
+      # processed in the order they are defined in. The namespaces can be
+      # absolute or without the `Sequencer::Unit` prefix.
+      #
+      # @example
+      #  Sequencer::Sequence::Example.sequence
+      #  # => ['Import::Example::Resource', 'Sequencer::Unit::Import::Model::Create', ...]
+      #
+      # @return [Array<String>] the list of units forming the sequence.
+      def self.sequence
+        raise "Missing implementation of '#{__method__}' method for '#{name}'"
+      end
+
+      # This is an internally used method that converts the defined sequence to a
+      # Sequencer::Units instance which has special methods.
+      #
+      # @example
+      #  Sequencer::Sequence::Example.units
+      #  # => <Sequencer::Units @units=[....>
+      #
+      # @return [Object]
+      def self.units
+        Sequencer::Units.new(*sequence)
+      end
+
+      # @see .units
+      def units
+        self.class.units
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/sequence/exchange/folder/attributes.rb b/lib/sequencer/sequence/exchange/folder/attributes.rb
new file mode 100644
index 000000000..547d86e4f
--- /dev/null
+++ b/lib/sequencer/sequence/exchange/folder/attributes.rb
@@ -0,0 +1,17 @@
+class Sequencer
+  class Sequence
+    module Exchange
+      module Folder
+        class Attributes < Sequencer::Sequence::Base
+
+          def self.sequence
+            [
+              'Exchange::Connection',
+              'Exchange::Folder::Attributes',
+            ]
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/sequence/import/exchange/attributes_examples.rb b/lib/sequencer/sequence/import/exchange/attributes_examples.rb
new file mode 100644
index 000000000..6c5cdab2b
--- /dev/null
+++ b/lib/sequencer/sequence/import/exchange/attributes_examples.rb
@@ -0,0 +1,23 @@
+class Sequencer
+  class Sequence
+    module Import
+      module Exchange
+        class AttributesExamples < Sequencer::Sequence::Base
+
+          def self.expecting
+            [:attributes]
+          end
+
+          def self.sequence
+            [
+              'Exchange::Connection',
+              'Exchange::Folders::ByIds',
+              'Import::Exchange::AttributeExamples',
+              'Import::Exchange::AttributeMapper::AttributeExamples',
+            ]
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/sequence/import/exchange/available_folders.rb b/lib/sequencer/sequence/import/exchange/available_folders.rb
new file mode 100644
index 000000000..63c37b927
--- /dev/null
+++ b/lib/sequencer/sequence/import/exchange/available_folders.rb
@@ -0,0 +1,22 @@
+class Sequencer
+  class Sequence
+    module Import
+      module Exchange
+        class AvailableFolders < Sequencer::Sequence::Base
+
+          def self.expecting
+            [:folders]
+          end
+
+          def self.sequence
+            [
+              'Exchange::Connection',
+              'Exchange::Folders::IdPathMap',
+              'Import::Exchange::AttributeMapper::AvailableFolders',
+            ]
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/sequence/import/exchange/folder_contact.rb b/lib/sequencer/sequence/import/exchange/folder_contact.rb
new file mode 100644
index 000000000..d475920ca
--- /dev/null
+++ b/lib/sequencer/sequence/import/exchange/folder_contact.rb
@@ -0,0 +1,33 @@
+class Sequencer
+  class Sequence
+    module Import
+      module Exchange
+        class FolderContact < Sequencer::Sequence::Base
+
+          def self.sequence
+            [
+              'Import::Exchange::FolderContact::RemoteId',
+              'Import::Exchange::FolderContact::Mapping',
+              'Import::Common::Model::Skip::Blank::Mapped',
+              'Import::Exchange::FolderContact::StaticAttributes',
+              'Import::Common::Model::ExternalSync::Lookup',
+              'Import::Common::Model::Associations::Extract',
+              'Import::Common::User::Attributes::Downcase',
+              'Import::Common::User::Email::CheckValidity',
+              'Import::Common::Model::Attributes::AddByIds',
+              'Import::Common::Model::Update',
+              'Import::Common::Model::Create',
+              'Import::Common::Model::Associations::Assign',
+              'Import::Common::Model::Save',
+              'Import::Common::Model::ExternalSync::Create',
+              'Import::Exchange::FolderContact::HttpLog',
+              'Import::Exchange::FolderContact::Statistics::Diff',
+              'Import::Common::ImportJob::Statistics::Update',
+              'Import::Common::ImportJob::Statistics::Store',
+            ]
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/sequence/import/exchange/folder_contacts.rb b/lib/sequencer/sequence/import/exchange/folder_contacts.rb
new file mode 100644
index 000000000..9d07f75cd
--- /dev/null
+++ b/lib/sequencer/sequence/import/exchange/folder_contacts.rb
@@ -0,0 +1,22 @@
+class Sequencer
+  class Sequence
+    module Import
+      module Exchange
+        class FolderContacts < Sequencer::Sequence::Base
+
+          def self.sequence
+            [
+              'Import::Exchange::FolderContacts::DryRunPayload',
+              'Exchange::Connection',
+              'Import::Exchange::FolderContacts::FolderIds',
+              'Import::Exchange::FolderContacts::Sum',
+              'Import::Common::ImportJob::Statistics::Update',
+              'Import::Common::ImportJob::Statistics::Store',
+              'Import::Exchange::FolderContacts::SubSequence',
+            ]
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/state.rb b/lib/sequencer/state.rb
new file mode 100644
index 000000000..39a7107a6
--- /dev/null
+++ b/lib/sequencer/state.rb
@@ -0,0 +1,272 @@
+require 'mixin/rails_logger'
+require 'mixin/start_finish_logger'
+
+class Sequencer
+  class State
+    include ::Mixin::RailsLogger
+    include ::Mixin::StartFinishLogger
+
+    def initialize(sequence, parameters: {}, expecting: nil)
+      @index        = -1
+      @units        = sequence.units
+      @result_index = @units.count
+      @values       = {}
+
+      initialize_attributes(sequence.units)
+      initialize_parameters(parameters.with_indifferent_access)
+      initialize_expectations(expecting || sequence.expecting)
+    end
+
+    # Stores a value for the given attribute. Value can be a regular object
+    # or the result of a given code block.
+    # The attribute gets validated against the .provides list of attributes.
+    # In the case than an attribute gets provided that is not declared to
+    # be provided an exception will be raised.
+    #
+    # @param [Symbol] attribute the attribute for which the value gets provided.
+    # @param [Object] value the value that should get stored for the given attribute.
+    # @yield [] executes the given block and takes the result as the value.
+    # @yieldreturn [Object] the value for the given attribute.
+    #
+    # @example
+    #  state.provide(:sum, 3)
+    #
+    # @example
+    #  state.provide(:sum) do
+    #    some_value = rand(100)
+    #    some_value * 3
+    #  end
+    #
+    # @raise [RuntimeError] if the attribute is not provideable from the calling Unit
+    #
+    # @return [nil]
+    def provide(attribute, value = nil)
+      if provideable?(attribute)
+        value = yield if block_given?
+        set(attribute, value)
+      else
+        value = "UNEXECUTED BLOCK: #{caller(1..1).first}" if block_given?
+        unprovideable_setter(attribute, value)
+      end
+    end
+
+    # Returns the value of the given attribute.
+    # The attribute gets validated against the .uses list of attributes. In the
+    # case than an attribute gets used that is not declared to be used
+    # an exception will be raised.
+    #
+    # @param [Symbol] attribute the attribute for which the value is requested.
+    #
+    # @example
+    #  state.use(:answer)
+    #  #=> 42
+    #
+    # @raise [RuntimeError] if the attribute is not useable from the calling Unit
+    #
+    # @return [nil]
+    def use(attribute)
+      if useable?(attribute)
+        get(attribute)
+      else
+        unaccessable_getter(attribute)
+      end
+    end
+
+    # Returns the value of the given attribute.
+    # The attribute DOES NOT get validated against the .uses list of attributes.
+    #
+    # @param [Symbol] attribute the attribute for which the value is requested.
+    #
+    # @example
+    #  state.optional(:answer)
+    #  #=> 42
+    #
+    # @example
+    #  state.optional(:unknown)
+    #  #=> nil
+    #
+    # @return [Object, nil]
+    def optional(attribute)
+      return get(attribute) if @attributes.known?(attribute)
+      logger.debug("Access to unknown optional attribute '#{attribute}'.")
+      nil
+    end
+
+    # Checks if a value for the given attribute is provided.
+    # The attribute DOES NOT get validated against the .uses list of attributes.
+    #
+    # @param [Symbol] attribute the attribute which should get checked.
+    #
+    # @example
+    #  state.provided?(:answer)
+    #  #=> true
+    #
+    # @example
+    #  state.provided?(:unknown)
+    #  #=> false
+    #
+    # @return [Boolean]
+    def provided?(attribute)
+      optional(attribute) != nil
+    end
+
+    # Unsets the value for the given attribute.
+    # The attribute gets validated against the .uses list of attributes.
+    # In the case than an attribute gets unset that is not declared
+    # to be used an exception will be raised.
+    #
+    # @param [Symbol] attribute the attribute for which the value gets unset.
+    #
+    # @example
+    #  state.unset(:answer)
+    #
+    # @raise [RuntimeError] if the attribute is not useable from the calling Unit
+    #
+    # @return [nil]
+    def unset(attribute)
+      value = nil
+      if useable?(attribute)
+        set(attribute, value)
+      else
+        unprovideable_setter(attribute, value)
+      end
+    end
+
+    # Handles state processing of the next Unit in the Sequence while executing
+    # the given block. After the Unit is processed the state will get cleaned up
+    # and no longer needed attribute values will get discarded.
+    #
+    # @yield [] executes the given block and handles the state changes before and afterwards.
+    #
+    # @example
+    #  state.process do
+    #   unit.process
+    #  end
+    #
+    # @return [nil]
+    def process
+      @index += 1
+      yield
+      cleanup
+    end
+
+    # Handles state processing of the next Unit in the Sequence while executing
+    # the given block. After the Unit is processed the state will get cleaned up
+    # and no longer needed attribute values will get discarded.
+    #
+    # @example
+    #  state.to_h
+    #  #=> {"ssl_verify"=>true, "host_url"=>"ldaps://192...", ...}
+    #
+    # @return [Hash{Symbol => Object}]
+    def to_h
+      available.map { |identifier| [identifier, @values[identifier]] }.to_h
+    end
+
+    private
+
+    def available
+      @attributes.select do |_identifier, attribute|
+        @index.between?(attribute.from, attribute.to)
+      end.keys
+    end
+
+    def unit(index = nil)
+      @units[index || @index]
+    end
+
+    def provideable?(attribute)
+      unit.provides.include?(attribute)
+    end
+
+    def useable?(attribute)
+      unit.uses.include?(attribute)
+    end
+
+    def set(attribute, value)
+      logger.debug("Setting '#{attribute}' value (#{value.class.name}): #{value.inspect}")
+      @values[attribute] = value
+    end
+
+    def get(attribute)
+      value = @values[attribute]
+      logger.debug("Getting '#{attribute}' value (#{value.class.name}): #{value.inspect}")
+      value
+    end
+
+    def unprovideable_setter(attribute, value)
+      message = "Unprovideable attribute '#{attribute}' set with value (#{value.class.name}): '#{value}'"
+      logger.error(message)
+      raise message
+    end
+
+    def unaccessable_getter(attribute)
+      message = "Unaccessable getter used for attribute '#{attribute}'"
+      logger.error(message)
+      raise message
+    end
+
+    def initialize_attributes(units)
+      log_start_finish(:debug, 'Attributes lifespan initialization') do
+        @attributes = Sequencer::Units::Attributes.new(units.declarations)
+        logger.debug("Attributes lifespan: #{@attributes.inspect}")
+      end
+    end
+
+    def initialize_parameters(parameters)
+      logger.debug("Initializing Sequencer::State with initial parameters: #{parameters.inspect}")
+
+      log_start_finish(:debug, 'Attribute value provisioning check and initialization') do
+
+        @attributes.each do |identifier, attribute|
+
+          if !attribute.will_be_used?
+            logger.debug("Attribute '#{identifier}' is provided by Unit(s) but never used.")
+            next
+          end
+
+          init_param    = parameters.key?(identifier)
+          provided_attr = attribute.will_be_provided?
+
+          if !init_param && !provided_attr
+            message = "Attribute '#{identifier}' is used in Unit '#{unit(attribute.to).name}' (index: #{attribute.to}) but is not provided or given via initial parameters."
+            logger.error(message)
+            raise message
+          end
+
+          # skip if attribute is provided by an Unit but not
+          # an initial parameter
+          next if !init_param
+
+          # update 'from' lifespan information for attribute
+          # since it's provided via the initial parameter
+          attribute.from = @index
+
+          # set initial value
+          set(identifier, parameters[identifier])
+        end
+      end
+    end
+
+    def initialize_expectations(expected_attributes)
+      expected_attributes.each do |identifier|
+        logger.debug("Adding attribute '#{identifier}' to the list of expected result attributes.")
+        @attributes[identifier].to = @result_index
+      end
+    end
+
+    def cleanup
+      log_start_finish(:info, "State cleanup of Unit #{unit.name} (index: #{@index})") do
+
+        @attributes.delete_if do |identifier, attribute|
+          remove = !attribute.will_be_used?
+          remove ||= attribute.to <= @index
+          if remove && attribute.will_be_used?
+            logger.debug("Removing unneeded attribute '#{identifier}': #{@values[identifier]}")
+          end
+          remove
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit.rb b/lib/sequencer/unit.rb
new file mode 100644
index 000000000..723ef4a2e
--- /dev/null
+++ b/lib/sequencer/unit.rb
@@ -0,0 +1,71 @@
+require 'sequencer/mixin/prefixed_constantize'
+
+class Sequencer
+  class Unit
+    include ::Mixin::RequiredSubPaths
+    extend ::Sequencer::Mixin::PrefixedConstantize
+
+    PREFIX = 'Sequencer::Unit::'.freeze
+
+    # Convenience wrapper for processing a single Unit.
+    #
+    # ATTENTION: This should only be used for development, testing or debugging purposes.
+    # There might be a check in the future to prevent using this method in other scopes.
+    #
+    # @see #initialize
+    # @see #process
+    def self.process(unit, parameters, &block)
+      new(unit).process(parameters, &block)
+    end
+
+    # Initializes a new Sequencer::Unit for processing it.
+    #
+    # ATTENTION: This should only be used for development, testing or debugging purposes.
+    # There might be a check in the future to prevent using this method in other scopes.
+    #
+    # @param [String] unit the name String for the Unit that should get processed
+    def initialize(unit)
+      @unit = self.class.constantize(unit)
+    end
+
+    # Processes the Sequencer::Unit that the instance was initialized with.
+    #
+    # ATTENTION: This should only be used for development, testing or debugging purposes.
+    # There might be a check in the future to prevent using this method in other scopes.
+    #
+    # @param [Hash{Symbol => Object}] parameters the parameters for initializing the Sequencer::State
+    # @yield [instance] optional block to access the Unit instance
+    # @yieldparam instance [Object] the Unit instance for e.g. adding expectations
+    def process(parameters)
+      @parameters = parameters
+      instance    = @unit.new(state)
+
+      # yield instance to apply expectations
+      yield instance if block_given?
+
+      state.process do
+        instance.process
+      end
+
+      state.to_h
+    end
+
+    private
+
+    def state
+      @state ||= begin
+        units = Sequencer::Units.new(
+          @unit.name
+        )
+
+        sequence = Sequencer::Sequence.new(
+          units:     units,
+          expecting: @unit.provides,
+        )
+
+        Sequencer::State.new(sequence,
+                             parameters: @parameters)
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/base.rb b/lib/sequencer/unit/base.rb
new file mode 100644
index 000000000..cd97afe82
--- /dev/null
+++ b/lib/sequencer/unit/base.rb
@@ -0,0 +1,212 @@
+require 'mixin/rails_logger'
+
+class Sequencer
+  class Unit
+    class Base
+      include ::Mixin::RailsLogger
+
+      attr_reader :state
+
+      # Creates the class macro `uses` that allows a Unit to
+      # declare the attributes it will use via parameter or block.
+      # On the other hand it returns the declared attributes if
+      # called without parameters.
+      #
+      # This method can be called multiple times and will add the
+      # given attributes to the list. It takes care of handling
+      # duplicates so no uniq check is required. It's safe to use
+      # for inheritance structures and modules.
+      #
+      # It additionally creates a getter instance method for each declared
+      # attribute like e.g. attr_reader does. This allows direct access
+      # to an attribute via `attribute_name`. See examples.
+      #
+      # @param [Array<Symbol>] attributes an optional list of attributes that the Unit uses
+      #
+      # @yield [] A block returning a list of attributes
+      #
+      # @example Via regular Array<Symbol> parameter
+      #  uses :instance, :action, :connection
+      #
+      # @example Via block
+      #  uses do
+      #    additional = method(parameter)
+      #    [:some, additional]
+      #  end
+      #
+      # @example Listing declared attributes
+      #  Unit::Name.uses
+      #  # => [:instance, :action, :connection, :some, :suprise]
+      #
+      # @example Using declared attribute in the Unit via state object
+      #  state.use(:instance).id
+      #
+      # @example Using declared attribute in the Unit via getter
+      #  instance.id
+      #
+      # @return [Array<Symbol>] the list of all declared uses of a Unit.
+      def self.uses(*attributes, &block)
+        declaration_accessor(
+          key:        __method__,
+          attributes: attributes(*attributes, &block)
+        ) do |attribute|
+          use_getter(attribute)
+        end
+      end
+
+      # Creates the class macro `provides` that allows a Unit to
+      # declare the attributes it will provided via parameter or block.
+      # On the other hand it returns the declared attributes if
+      # called without parameters.
+      #
+      # This method can be called multiple times and will add the
+      # given attributes to the list. It takes care of handling
+      # duplicates so no uniq check is required. It's safe to use
+      # for inheritance structures and modules.
+      #
+      # It additionally creates a setter instance method for each declared
+      # attribute like e.g. attr_writer does. This allows direct access
+      # to an attribute via `self.attribute_name = `. See examples.
+      #
+      # A Unit should usually not provide more than one or two attributes.
+      # If your Unit provides it's doing to much and should be splitted
+      # into multiple Units.
+      #
+      # @param [Array<Symbol>] attributes an optional list of attributes that the Unit provides
+      #
+      # @yield [] A block returning a list of attributes
+      #
+      # @example Via regular Array<Symbol> parameter
+      #  provides :instance, :action, :connection
+      #
+      # @example Via block
+      #  provides do
+      #    additional = method(parameter)
+      #    [:some, additional]
+      #  end
+      #
+      # @example Listing declared attributes
+      #  Unit::Name.provides
+      #  # => [:instance, :action, :connection, :some, :suprise]
+      #
+      # @example Providing declared attribute in the Unit via state object parameter
+      #  state.provide(:action, :created)
+      #
+      # @example Providing declared attribute in the Unit via state object block
+      #  state.provide(:instance) do
+      #    # ...
+      #    instance
+      #  end
+      #
+      # @example Providing declared attribute in the Unit via setter
+      #  self.action = :created
+      #
+      # @return [Array<Symbol>] the list of all declared provides of a Unit.
+      def self.provides(*attributes, &block)
+        declaration_accessor(
+          key:        __method__,
+          attributes: attributes(*attributes, &block)
+        ) do |attribute|
+          provide_setter(attribute)
+        end
+      end
+
+      def self.attributes(*attributes)
+        # exectute block if given and add
+        # the result to the (possibly empty)
+        # list of given attributes
+        attributes.concat(yield) if block_given?
+        attributes
+      end
+
+      # This method is the heart of the #uses and #provides method.
+      # It takes the declaration key and decides based on the given
+      # parameters if the given attributes should get stored or
+      # the stored values returned.
+      def self.declaration_accessor(key:, attributes:)
+
+        # if no attributes were given (storing)
+        # return the already stored list of attributes
+        return declarations(key).to_a if attributes.blank?
+
+        # loop over all given attributes and
+        # add them to the list of already stored
+        # attributes for the given declaration key
+        attributes.each do |attribute|
+          next if !declarations(key).add?(attribute)
+
+          # yield callback if given to create
+          # getter or setter or whatever
+          yield(attribute) if block_given?
+        end
+      end
+
+      # This method creates the convenience method
+      # getter for the given attribute.
+      def self.use_getter(attribute)
+        define_method(attribute) do
+          instance_variable_cached(attribute) do
+            state.use(attribute)
+          end
+        end
+      end
+
+      # This method creates the convenience method
+      # setter for the given attribute.
+      def self.provide_setter(attribute)
+        define_method("#{attribute}=") do |value|
+          state.provide(attribute, value)
+        end
+      end
+
+      # This method is the attribute store for the given declaration key.
+      def self.declarations(key)
+        instance_variable_cached("#{key}_declarations") do
+          declarations_initial(key)
+        end
+      end
+
+      # This method initializes the attribute store for the given declaration key.
+      # It checks if a parent class already has an existing store and duplicates it
+      # for independent usage. Otherwise it creates a new one.
+      def self.declarations_initial(key)
+        return Set.new([]) if !superclass.respond_to?(:declarations)
+        superclass.send(:declarations, key).dup
+      end
+
+      # This method creates an accessor to a cached instance variable for the given scope.
+      # It will create a new variable with the result of the given block as an initial value.
+      # On later calls it will return the already initialized, cached variable state.
+      # The variable will be created by default as a class variable. If a instance scope is
+      # passed it will create an instance variable instead.
+      def self.instance_variable_cached(key, scope: self)
+        cache = "@#{key}"
+        value = scope.instance_variable_get(cache)
+        return value if value
+        value = yield
+        scope.instance_variable_set(cache, value)
+      end
+
+      # This method is an instance wrapper around the class method .instance_variable_cached.
+      # It will behave the same but passed the instance scope to create an
+      # cached instance variable.
+      def instance_variable_cached(key, &block)
+        self.class.instance_variable_cached(key, scope: self, &block)
+      end
+
+      # This method is an convenience wrapper to create an instance
+      # and then directly processing it.
+      def self.process(*args)
+        new(*args).process
+      end
+
+      def initialize(state)
+        @state = state
+      end
+
+      def process
+        raise "Missing implementation of '#{__method__}' method for '#{self.class.name}'"
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/common/attribute_mapper.rb b/lib/sequencer/unit/common/attribute_mapper.rb
new file mode 100644
index 000000000..8922dd190
--- /dev/null
+++ b/lib/sequencer/unit/common/attribute_mapper.rb
@@ -0,0 +1,28 @@
+class Sequencer
+  class Unit
+    module Common
+      class AttributeMapper < Sequencer::Unit::Base
+
+        def self.map
+          raise "Missing implementation of '#{__method__}' method for '#{name}'"
+        end
+
+        def self.uses
+          map.keys
+        end
+
+        def self.provides
+          map.values
+        end
+
+        def process
+          self.class.map.each do |original, renamed|
+            state.provide(renamed) do
+              state.use(original)
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/exchange/connection.rb b/lib/sequencer/unit/exchange/connection.rb
new file mode 100644
index 000000000..fddcba8c0
--- /dev/null
+++ b/lib/sequencer/unit/exchange/connection.rb
@@ -0,0 +1,23 @@
+class Sequencer
+  class Unit
+    module Exchange
+      class Connection < Sequencer::Unit::Base
+
+        uses :ews_config
+        provides :ews_connection
+
+        def process
+          # check if EWS connection is already given (sub sequence)
+          return if state.provided?(:ews_connection)
+
+          state.provide(:ews_connection) do
+            config   = ews_config
+            config ||= ::Import::Exchange.config
+
+            Viewpoint::EWSClient.new(config[:endpoint], config[:user], config[:password])
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/exchange/folders/by_ids.rb b/lib/sequencer/unit/exchange/folders/by_ids.rb
new file mode 100644
index 000000000..8a08d530f
--- /dev/null
+++ b/lib/sequencer/unit/exchange/folders/by_ids.rb
@@ -0,0 +1,24 @@
+require 'sequencer/mixin/exchange/folder'
+
+class Sequencer
+  class Unit
+    module Exchange
+      module Folders
+        class ByIds < Sequencer::Unit::Base
+          include ::Sequencer::Mixin::Exchange::Folder
+
+          uses :ews_folder_ids
+          provides :ews_folders
+
+          def process
+            state.provide(:ews_folders) do
+              ews_folder_ids.collect do |folder_id|
+                ews_folder.find(folder_id)
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/exchange/folders/id_path_map.rb b/lib/sequencer/unit/exchange/folders/id_path_map.rb
new file mode 100644
index 000000000..9b6d48847
--- /dev/null
+++ b/lib/sequencer/unit/exchange/folders/id_path_map.rb
@@ -0,0 +1,31 @@
+require 'sequencer/mixin/exchange/folder'
+
+class Sequencer
+  class Unit
+    module Exchange
+      module Folders
+        class IdPathMap < Sequencer::Unit::Base
+          include ::Sequencer::Mixin::Exchange::Folder
+
+          provides :ews_folder_id_path_map
+
+          def process
+            state.provide(:ews_folder_id_path_map) do
+
+              ids   = state.optional(:ews_folder_ids)
+              ids ||= []
+
+              ews_folder.id_folder_map.collect do |id, folder|
+                next if ids.present? && ids.exclude?(id)
+                next if folder.total_count.blank?
+                next if folder.total_count.zero?
+
+                [id, ews_folder.display_path(folder)]
+              end.compact.to_h
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/import_job/payload/to_state.rb b/lib/sequencer/unit/import/common/import_job/payload/to_state.rb
new file mode 100644
index 000000000..0c0d17324
--- /dev/null
+++ b/lib/sequencer/unit/import/common/import_job/payload/to_state.rb
@@ -0,0 +1,25 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module ImportJob
+          module Payload
+            class ToState < Sequencer::Unit::Base
+
+              uses :import_job
+
+              def process
+                provides = self.class.provides
+                raise "Can't find any provides for #{self.class.name}" if provides.blank?
+
+                provides.each do |attribute|
+                  state.provide(attribute, import_job.payload[attribute])
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/import_job/statistics/store.rb b/lib/sequencer/unit/import/common/import_job/statistics/store.rb
new file mode 100644
index 000000000..33aa8a9e8
--- /dev/null
+++ b/lib/sequencer/unit/import/common/import_job/statistics/store.rb
@@ -0,0 +1,35 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module ImportJob
+          module Statistics
+            class Store < Sequencer::Unit::Base
+
+              uses :import_job, :statistics
+
+              def process
+                # update the attribute temporarily so we can update it when:
+                # - the last update is more than 10 seconds in the past
+                # - all instances are processed but the last statistics entry is not written here.
+                #    This will be done in the calling Unit of the executed sub sequence
+                import_job.result = statistics
+
+                return if !store?
+                import_job.save!
+              end
+
+              private
+
+              def store?
+                return true if import_job.updated_at.blank?
+                # update every 10 seconds to reduce DB load
+                import_job.updated_at > Time.zone.now + 10.seconds
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/import_job/statistics/update.rb b/lib/sequencer/unit/import/common/import_job/statistics/update.rb
new file mode 100644
index 000000000..57af16340
--- /dev/null
+++ b/lib/sequencer/unit/import/common/import_job/statistics/update.rb
@@ -0,0 +1,50 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module ImportJob
+          module Statistics
+            class Update < Sequencer::Unit::Base
+
+              uses :statistics_diff
+              provides :statistics
+
+              def process
+                state.provide(:statistics) do
+                  sum_deeply(
+                    existing:  statistics,
+                    additions: statistics_diff
+                  )
+                end
+
+                # reset diff to avoid situations where old diff gets added multiple times
+                state.unset(:statistics_diff)
+              end
+
+              private
+
+              def statistics
+                import_job = state.optional(:import_job)
+                return {} if import_job.nil?
+                import_job.result
+              end
+
+              def sum_deeply(existing:, additions:)
+                existing.merge(additions) do |_key, oldval, newval|
+                  if oldval.is_a?(Hash) || newval.is_a?(Hash)
+                    sum_deeply(
+                      existing:  oldval,
+                      additions: newval
+                    )
+                  else
+                    oldval + newval
+                  end
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/import_job/sub_sequence/general.rb b/lib/sequencer/unit/import/common/import_job/sub_sequence/general.rb
new file mode 100644
index 000000000..e581e1782
--- /dev/null
+++ b/lib/sequencer/unit/import/common/import_job/sub_sequence/general.rb
@@ -0,0 +1,66 @@
+require 'sequencer/mixin/sub_sequence'
+
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module ImportJob
+          module SubSequence
+            class General < Sequencer::Unit::Base
+              include ::Sequencer::Mixin::SubSequence
+
+              uses :import_job
+
+              def process
+                resource_sequence
+              end
+
+              private
+
+              # INFO: Cache results via `@sequence ||= ...`, if needed
+              def sequence
+                raise "Missing implementation of '#{__method__}' method for '#{self.class.name}'"
+              end
+
+              # INFO: Cache results via `@resources ||= ...`, if needed
+              def resources
+                raise "Missing implementation of '#{__method__}' method for '#{self.class.name}'"
+              end
+
+              def default_parameters
+                {
+                  dry_run:    import_job.dry_run,
+                  import_job: import_job,
+                }
+              end
+
+              def resource_sequence
+                return if resources.blank?
+
+                defaults = default_parameters
+
+                resources.each do |resource|
+
+                  arguments = {
+                    parameters: defaults.merge(resource: resource)
+                  }
+
+                  yield resource, arguments if block_given?
+
+                  arguments[:parameters][:resource] = arguments[:parameters][:resource].with_indifferent_access
+
+                  result = sub_sequence(sequence, arguments)
+
+                  processed(result)
+                end
+              end
+
+              def processed(_result)
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/import_job/sub_sequence/resource.rb b/lib/sequencer/unit/import/common/import_job/sub_sequence/resource.rb
new file mode 100644
index 000000000..7037d6e07
--- /dev/null
+++ b/lib/sequencer/unit/import/common/import_job/sub_sequence/resource.rb
@@ -0,0 +1,15 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module ImportJob
+          module SubSequence
+            class Resource < Sequencer::Unit::Import::Common::ImportJob::SubSequence::General
+              uses :resource
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/mapping/flat_keys.rb b/lib/sequencer/unit/import/common/mapping/flat_keys.rb
new file mode 100644
index 000000000..302671ced
--- /dev/null
+++ b/lib/sequencer/unit/import/common/mapping/flat_keys.rb
@@ -0,0 +1,35 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Mapping
+          class FlatKeys < Sequencer::Unit::Base
+            include ::Sequencer::Unit::Import::Common::Mapping::Mixin::ProvideMapped
+
+            uses :resource
+            provides :mapped
+
+            def process
+              provide_mapped do
+                mapped
+              end
+            end
+
+            private
+
+            def mapped
+              resource_with_indifferent_access = resource.with_indifferent_access
+              mapping.symbolize_keys.collect do |source, local|
+                [local, resource_with_indifferent_access[source]]
+              end.to_h.with_indifferent_access
+            end
+
+            def mapping
+              raise "Missing implementation of '#{__method__}' method for '#{self.class.name}'"
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/mapping/mixin/provide_mapped.rb b/lib/sequencer/unit/import/common/mapping/mixin/provide_mapped.rb
new file mode 100644
index 000000000..544dc9727
--- /dev/null
+++ b/lib/sequencer/unit/import/common/mapping/mixin/provide_mapped.rb
@@ -0,0 +1,30 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Mapping
+          module Mixin
+            module ProvideMapped
+
+              def self.included(base)
+                base.provides :mapped
+              end
+
+              private
+
+              def existing_mapped
+                @existing_mapped ||= state.optional(:mapped) || ActiveSupport::HashWithIndifferentAccess.new
+              end
+
+              def provide_mapped
+                state.provide(:mapped) do
+                  existing_mapped.merge(yield)
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/associations/assign.rb b/lib/sequencer/unit/import/common/model/associations/assign.rb
new file mode 100644
index 000000000..00752ad1b
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/associations/assign.rb
@@ -0,0 +1,59 @@
+require 'sequencer/unit/import/common/model/mixin/handle_failure'
+
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Associations
+            class Assign < Sequencer::Unit::Base
+              include ::Sequencer::Unit::Import::Common::Model::Mixin::HandleFailure
+
+              uses :instance, :associations, :instance_action, :dry_run
+              provides :instance_action
+
+              def process
+                return if dry_run
+                return if instance.blank?
+
+                instance.assign_attributes(associations)
+
+                # execute associations check only if needed for performance reasons
+                return if instance_action != :unchanged
+                return if !changed?
+                state.provide(:instance_action, :changed)
+              rescue => e
+                handle_failure(e)
+              end
+
+              private
+
+              def changed?
+                logger.debug("Changed instance associations: #{changes.inspect}")
+                changes.present?
+              end
+
+              def changes
+                @changes ||= begin
+                  return {} if associations.blank?
+                  associations.collect do |association, value|
+                    before = compareable(instance.send(association))
+                    after  = compareable(value)
+                    next if before == after
+                    [association, [before, after]]
+                  end.compact.to_h.with_indifferent_access
+                end
+              end
+
+              def compareable(value)
+                return nil if value.blank?
+                return value.sort if value.respond_to(:sort)
+                value
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/associations/extract.rb b/lib/sequencer/unit/import/common/model/associations/extract.rb
new file mode 100644
index 000000000..40142b08e
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/associations/extract.rb
@@ -0,0 +1,65 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Associations
+            class Extract < Sequencer::Unit::Base
+
+              uses :model_class, :mapped
+              provides :associations
+
+              def process
+                state.provide(:associations) do
+                  associations.collect do |association|
+                    next if !mapped.key?(association)
+
+                    # remove from the mapped values if it's an association
+                    value = mapped.delete(association)
+
+                    # skip if we don't track them
+                    next if tracked_associations.exclude?(association)
+
+                    [association, value]
+                  end.compact.to_h
+                end
+              end
+
+              private
+
+              def associations
+                @associations ||= begin
+                  associations = []
+                  # loop over all reflections
+                  model_class.reflect_on_all_associations.each do |reflection|
+
+                    # refection name is something like groups or organization (singular/plural)
+                    associations.push(reflection.name)
+
+                    # key is something like group_id or organization_id (singular)
+                    key = reflection.klass.name.foreign_key
+
+                    # add trailing 's' to get pluralized key
+                    reflection_name = reflection.name.to_s
+                    if reflection_name.singularize == reflection_name
+                      key = "#{key}s"
+                    end
+
+                    # store _id/_ids name
+                    associations.push(key.to_sym)
+                  end
+                  associations
+                end
+              end
+
+              def tracked_associations
+                # track all associations by default
+                associations
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/attributes/add_by_ids.rb b/lib/sequencer/unit/import/common/model/attributes/add_by_ids.rb
new file mode 100644
index 000000000..23ab42192
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/attributes/add_by_ids.rb
@@ -0,0 +1,24 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Attributes
+            class AddByIds < Sequencer::Unit::Base
+              include ::Sequencer::Unit::Import::Common::Mapping::Mixin::ProvideMapped
+
+              def process
+                provide_mapped do
+                  {
+                    created_by_id: 1,
+                    updated_by_id: 1,
+                  }
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/attributes/check_mandatory.rb b/lib/sequencer/unit/import/common/model/attributes/check_mandatory.rb
new file mode 100644
index 000000000..dbb1ba529
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/attributes/check_mandatory.rb
@@ -0,0 +1,32 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Attributes
+            class CheckMandatory < Sequencer::Unit::Base
+              prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnProvidedInstanceAction
+
+              uses :mapped
+              provides :instance_action
+
+              def process
+                mandatory.each do |mapped_attribute|
+                  next if mapped[mapped_attribute].present?
+                  state.provide(:instance_action, :skipped)
+                  break
+                end
+              end
+
+              private
+
+              def mandatory
+                raise "Missing implementation of '#{__method__}' method for '#{self.class.name}'"
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/attributes/remote_id.rb b/lib/sequencer/unit/import/common/model/attributes/remote_id.rb
new file mode 100644
index 000000000..412fbb773
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/attributes/remote_id.rb
@@ -0,0 +1,32 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Attributes
+            class RemoteId < Sequencer::Unit::Base
+              include ::Sequencer::Unit::Import::Common::Model::Mixin::HandleFailure
+
+              uses :resource
+              provides :remote_id
+
+              def process
+                state.provide(:remote_id) do
+                  resource.fetch(attribute)
+                end
+              rescue KeyError => e
+                handle_failure(e)
+              end
+
+              private
+
+              def attribute
+                :id
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/create.rb b/lib/sequencer/unit/import/common/model/create.rb
new file mode 100644
index 000000000..8aab65fb5
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/create.rb
@@ -0,0 +1,25 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          class Create < Sequencer::Unit::Base
+            include ::Sequencer::Unit::Import::Common::Model::Mixin::HandleFailure
+            prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnProvidedInstanceAction
+
+            uses :mapped, :model_class
+            provides :instance, :instance_action
+
+            def process
+              instance = model_class.new(mapped)
+              state.provide(:instance, instance)
+              state.provide(:instance_action, :created)
+            rescue => e
+              handle_failure(e)
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/external_sync/create.rb b/lib/sequencer/unit/import/common/model/external_sync/create.rb
new file mode 100644
index 000000000..b1354a454
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/external_sync/create.rb
@@ -0,0 +1,29 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module ExternalSync
+            class Create < Sequencer::Unit::Base
+              prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnSkippedInstance
+
+              uses :instance, :instance_action, :remote_id, :dry_run, :external_sync_source, :model_class
+
+              def process
+                return if dry_run
+                return if instance_action != :created
+
+                ::ExternalSync.create(
+                  source:    external_sync_source,
+                  source_id: remote_id,
+                  object:    model_class.name,
+                  o_id:      instance.id
+                )
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/external_sync/local.rb b/lib/sequencer/unit/import/common/model/external_sync/local.rb
new file mode 100644
index 000000000..5d4c6f1f8
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/external_sync/local.rb
@@ -0,0 +1,63 @@
+require 'sequencer/unit/import/common/model/mixin/handle_failure'
+
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module ExternalSync
+            class Local < Sequencer::Unit::Base
+              include ::Sequencer::Unit::Import::Common::Model::Mixin::HandleFailure
+              prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnSkippedInstance
+
+              uses :mapped, :remote_id, :model_class, :external_sync_source, :instance_action
+              provides :instance
+
+              def process
+                return if state.provided?(:instance)
+
+                return if value.blank?
+                return if instance.blank?
+
+                create_external_sync
+
+                state.provide(:instance, instance)
+              end
+
+              private
+
+              def attribute
+                raise "Missing implementation of '#{__method__}' method for '#{self.class.name}'"
+              end
+
+              def value
+                mapped[attribute]
+              end
+
+              def instance
+                @instance ||= begin
+                  model_class.where(attribute => value).find do |local|
+                    !ExternalSync.exists?(
+                      source: external_sync_source,
+                      object: model_class.name,
+                      o_id:   local.id
+                    )
+                  end
+                end
+              end
+
+              def create_external_sync
+                ExternalSync.create(
+                  source:    external_sync_source,
+                  source_id: remote_id,
+                  object:    import_class.name,
+                  o_id:      instance.id
+                )
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/external_sync/lookup.rb b/lib/sequencer/unit/import/common/model/external_sync/lookup.rb
new file mode 100644
index 000000000..e9894d794
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/external_sync/lookup.rb
@@ -0,0 +1,34 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module ExternalSync
+            class Lookup < Sequencer::Unit::Base
+              include ::Sequencer::Unit::Import::Common::Model::Mixin::HandleFailure
+              prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnSkippedInstance
+
+              uses :remote_id, :model_class, :external_sync_source
+              provides :instance
+
+              def process
+                synced_instance = ::ExternalSync.find_by(
+                  source:    external_sync_source,
+                  source_id: remote_id,
+                  object:    model_class.name,
+                )
+                return if !synced_instance
+
+                state.provide(:instance) do
+                  model_class.find(synced_instance.o_id)
+                end
+              rescue => e
+                handle_failure(e)
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/http_log.rb b/lib/sequencer/unit/import/common/model/http_log.rb
new file mode 100644
index 000000000..811e4f383
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/http_log.rb
@@ -0,0 +1,50 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          class HttpLog < Sequencer::Unit::Base
+
+            uses :dry_run, :instance_action, :remote_id, :mapped, :exception
+
+            def process
+              return if dry_run
+              ::HttpLog.create(
+                direction: 'out',
+                facility:  facility,
+                method:    'tcp',
+                url:       "#{instance_action} -> #{remote_id}",
+                status:    status,
+                ip:        nil,
+                request:   {
+                  content: mapped,
+                },
+                response: {
+                  message: response
+                },
+                created_by_id: 1,
+                updated_by_id: 1,
+              )
+            end
+
+            private
+
+            def status
+              @status ||= begin
+                instance_action == :failed ? :failed : :success
+              end
+            end
+
+            def response
+              exception ? exception.message : status
+            end
+
+            def facility
+              raise "Missing implementation of '#{__method__}' method for '#{self.class.name}'"
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/mixin/handle_failure.rb b/lib/sequencer/unit/import/common/model/mixin/handle_failure.rb
new file mode 100644
index 000000000..d2502de14
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/mixin/handle_failure.rb
@@ -0,0 +1,24 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Mixin
+            module HandleFailure
+
+              def self.included(base)
+                base.provides :exception, :instance_action
+              end
+
+              def handle_failure(e)
+                logger.error(e)
+                state.provide(:exception, e)
+                state.provide(:instance_action, :failed)
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/mixin/skip_on_provided_instance_action.rb b/lib/sequencer/unit/import/common/model/mixin/skip_on_provided_instance_action.rb
new file mode 100644
index 000000000..2e9964d69
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/mixin/skip_on_provided_instance_action.rb
@@ -0,0 +1,22 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Mixin
+            module SkipOnProvidedInstanceAction
+
+              def process
+                if state.provided?(:instance_action)
+                  logger.debug("Skipping. Attribute 'instance_action' already provided.")
+                else
+                  super
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/mixin/skip_on_skipped_instance.rb b/lib/sequencer/unit/import/common/model/mixin/skip_on_skipped_instance.rb
new file mode 100644
index 000000000..8d849c2e9
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/mixin/skip_on_skipped_instance.rb
@@ -0,0 +1,26 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Mixin
+            module SkipOnSkippedInstance
+
+              def self.prepended(base)
+                base.uses :instance_action
+              end
+
+              def process
+                if instance_action == :skipped
+                  logger.debug("Skipping. Attribute 'instance_action' is set to :skipped.")
+                else
+                  super
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/save.rb b/lib/sequencer/unit/import/common/model/save.rb
new file mode 100644
index 000000000..8dec6b8ab
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/save.rb
@@ -0,0 +1,25 @@
+require 'sequencer/unit/import/common/model/mixin/handle_failure'
+
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          class Save < Sequencer::Unit::Base
+            include ::Sequencer::Unit::Import::Common::Model::Mixin::HandleFailure
+
+            uses :instance, :dry_run
+
+            def process
+              return if dry_run
+              return if instance.blank?
+              instance.save!
+            rescue => e
+              handle_failure(e)
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/skip/blank/base.rb b/lib/sequencer/unit/import/common/model/skip/blank/base.rb
new file mode 100644
index 000000000..d57a10126
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/skip/blank/base.rb
@@ -0,0 +1,43 @@
+require 'sequencer/unit/mixin/dynamic_attribute'
+
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Skip
+            module Blank
+              class Base < Sequencer::Unit::Base
+                prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnProvidedInstanceAction
+                include ::Sequencer::Unit::Mixin::DynamicAttribute
+
+                provides :instance_action
+
+                def process
+                  return if !skip?
+                  logger.debug("Skipping. Blank #{attribute} found: #{attribute_value.inspect}")
+                  state.provide(:instance_action, :skipped)
+                end
+
+                private
+
+                def ignore
+                  [:id]
+                end
+
+                def skip?
+                  return true if attribute_value.blank?
+                  relevant_blank?
+                end
+
+                def relevant_blank?
+                  !attribute_value.except(*ignore).values.any?(&:present?)
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/skip/blank/mapped.rb b/lib/sequencer/unit/import/common/model/skip/blank/mapped.rb
new file mode 100644
index 000000000..25acaad86
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/skip/blank/mapped.rb
@@ -0,0 +1,17 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Skip
+            module Blank
+              class Mapped < Sequencer::Unit::Import::Common::Model::Skip::Blank::Base
+                uses :mapped
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/skip/blank/resource.rb b/lib/sequencer/unit/import/common/model/skip/blank/resource.rb
new file mode 100644
index 000000000..757ca4165
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/skip/blank/resource.rb
@@ -0,0 +1,17 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Skip
+            module Blank
+              class Resource < Sequencer::Unit::Import::Common::Model::Skip::Blank::Base
+                uses :resource
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/skip/missing_mandatory/base.rb b/lib/sequencer/unit/import/common/model/skip/missing_mandatory/base.rb
new file mode 100644
index 000000000..cb327161e
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/skip/missing_mandatory/base.rb
@@ -0,0 +1,46 @@
+require 'sequencer/unit/mixin/dynamic_attribute'
+
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Skip
+            module MissingMandatory
+              class Base < Sequencer::Unit::Base
+                prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnProvidedInstanceAction
+                include ::Sequencer::Unit::Mixin::DynamicAttribute
+
+                provides :instance_action
+
+                def process
+                  return if !skip?
+                  logger.debug("Skipping. Missing mandatory attributes for #{attribute}: #{attribute_value.inspect}")
+                  state.provide(:instance_action, :skipped)
+                end
+
+                private
+
+                def mandatory
+                  raise "Missing implementation of '#{__method__}' method for '#{self.class.name}'"
+                end
+
+                def skip?
+                  return true if attribute_value.blank?
+                  mandatory_missing?
+                end
+
+                def mandatory_missing?
+                  values = attribute_value.fetch_values(*mandatory)
+                  !values.any?(&:present?)
+                rescue KeyError => e
+                  false
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/skip/missing_mandatory/resource.rb b/lib/sequencer/unit/import/common/model/skip/missing_mandatory/resource.rb
new file mode 100644
index 000000000..f33bc280b
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/skip/missing_mandatory/resource.rb
@@ -0,0 +1,17 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Skip
+            module MissingMandatory
+              class Resource < Sequencer::Unit::Import::Common::Model::Skip::MissingMandatory::Base
+                uses :resource
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/statistics/diff.rb b/lib/sequencer/unit/import/common/model/statistics/diff.rb
new file mode 100644
index 000000000..787123b1d
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/statistics/diff.rb
@@ -0,0 +1,21 @@
+require 'sequencer/unit/import/common/model/statistics/mixin/diff'
+
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Statistics
+            class Diff < Sequencer::Unit::Base
+              include ::Sequencer::Unit::Import::Common::Model::Statistics::Mixin::Diff
+
+              def process
+                state.provide(:statistics_diff, diff)
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/statistics/mixin/diff.rb b/lib/sequencer/unit/import/common/model/statistics/mixin/diff.rb
new file mode 100644
index 000000000..1dd1194c7
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/statistics/mixin/diff.rb
@@ -0,0 +1,47 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          module Statistics
+            module Mixin
+              module Diff
+
+                def self.included(base)
+                  base.uses :instance_action
+                  base.provides :statistics_diff
+                end
+
+                private
+
+                def actions
+                  %i(skipped created updated unchanged failed deactivated)
+                end
+
+                def diff
+                  raise "Unknown action '#{instance_action}'" if !possible?
+                  defaults.merge(
+                    instance_action => 1,
+                    sum: 1,
+                  )
+                end
+
+                def possible?
+                  possible_actions.include?(instance_action)
+                end
+
+                def defaults
+                  possible_actions.collect { |key| [key, 0] }.to_h
+                end
+
+                def possible_actions
+                  @possible_actions ||= actions
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/model/update.rb b/lib/sequencer/unit/import/common/model/update.rb
new file mode 100644
index 000000000..fa0947317
--- /dev/null
+++ b/lib/sequencer/unit/import/common/model/update.rb
@@ -0,0 +1,56 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module Model
+          class Update < Sequencer::Unit::Base
+            include ::Sequencer::Unit::Import::Common::Model::Mixin::HandleFailure
+            prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnProvidedInstanceAction
+
+            uses :instance, :mapped
+            provides :instance_action
+
+            def process
+              # check if no instance is given - so we can't update it
+              return if !instance
+
+              # lock the current instance for write access
+              instance.with_lock do
+                # delete since we have an update and
+                # the record is already created
+                mapped.delete(:created_by_id)
+
+                # assign regular attributes
+                instance.assign_attributes(mapped)
+
+                action = changed? ? :updated : :unchanged
+                state.provide(:instance_action, action)
+              end
+            rescue => e
+              handle_failure(e)
+            end
+
+            private
+
+            def changed?
+              logger.debug("Changed instance attributes: #{changes.inspect}")
+              changes.present?
+            end
+
+            def changes
+              @changes ||= begin
+                if instance.changed?
+                  # dry run
+                  instance.changes
+                else
+                  # live run
+                  instance.previous_changes
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/user/attributes/downcase.rb b/lib/sequencer/unit/import/common/user/attributes/downcase.rb
new file mode 100644
index 000000000..c5791e062
--- /dev/null
+++ b/lib/sequencer/unit/import/common/user/attributes/downcase.rb
@@ -0,0 +1,24 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module User
+          module Attributes
+            class Downcase < Sequencer::Unit::Base
+              prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnSkippedInstance
+
+              uses :mapped
+
+              def process
+                %i(login email).each do |attribute|
+                  next if mapped[attribute].blank?
+                  mapped[attribute].downcase!
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/common/user/email/check_validity.rb b/lib/sequencer/unit/import/common/user/email/check_validity.rb
new file mode 100644
index 000000000..28f035d4f
--- /dev/null
+++ b/lib/sequencer/unit/import/common/user/email/check_validity.rb
@@ -0,0 +1,45 @@
+class Sequencer
+  class Unit
+    module Import
+      module Common
+        module User
+          module Email
+            class CheckValidity < Sequencer::Unit::Base
+              prepend ::Sequencer::Unit::Import::Common::Model::Mixin::SkipOnSkippedInstance
+
+              uses :mapped
+
+              def process
+                return if mapped[:email].blank?
+
+                # TODO: This should be done totally somewhere central
+                mapped[:email] = ensure_valid_email(mapped[:email])
+              end
+
+              private
+
+              def ensure_valid_email(source)
+                # TODO: should get unified with User#check_email
+                email = extract_email(source)
+                return if !email
+                email.downcase
+              end
+
+              def extract_email(source)
+                # Support format like "Bob Smith (bob@example.com)"
+                if source =~ /\((.+@.+)\)/
+                  source = $1
+                end
+
+                Mail::Address.new(source).address
+              rescue
+                return source if source !~ /<\s*([^>]+)/
+                $1.strip
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/attribute_examples.rb b/lib/sequencer/unit/import/exchange/attribute_examples.rb
new file mode 100644
index 000000000..19401609d
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/attribute_examples.rb
@@ -0,0 +1,32 @@
+require 'sequencer/mixin/exchange/folder'
+
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        class AttributeExamples < Sequencer::Unit::Base
+          include ::Sequencer::Mixin::Exchange::Folder
+
+          uses :ews_folder_ids
+          provides :ews_attributes_examples
+
+          def process
+            state.provide(:ews_attributes_examples) do
+              ::Import::Helper::AttributesExamples.new do |extractor|
+
+                ews_folder_ids.collect do |folder_id|
+
+                  ews_folder.find(folder_id).items.each do |resource|
+                    attributes = ::Import::Exchange::ItemAttributes.extract(resource)
+                    extractor.extract(attributes)
+                    break if extractor.enough
+                  end
+                end
+              end.examples
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/attribute_mapper/attribute_examples.rb b/lib/sequencer/unit/import/exchange/attribute_mapper/attribute_examples.rb
new file mode 100644
index 000000000..482a8cf3c
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/attribute_mapper/attribute_examples.rb
@@ -0,0 +1,18 @@
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module AttributeMapper
+          class AttributeExamples < Sequencer::Unit::Common::AttributeMapper
+
+            def self.map
+              {
+                ews_attributes_examples: :attributes,
+              }
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/attribute_mapper/available_folders.rb b/lib/sequencer/unit/import/exchange/attribute_mapper/available_folders.rb
new file mode 100644
index 000000000..c1b91c187
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/attribute_mapper/available_folders.rb
@@ -0,0 +1,18 @@
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module AttributeMapper
+          class AvailableFolders < Sequencer::Unit::Common::AttributeMapper
+
+            def self.map
+              {
+                ews_folder_id_path_map: :folders,
+              }
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/folder_contact/http_log.rb b/lib/sequencer/unit/import/exchange/folder_contact/http_log.rb
new file mode 100644
index 000000000..eefb9c553
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/folder_contact/http_log.rb
@@ -0,0 +1,18 @@
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module FolderContact
+          class HttpLog < Import::Common::Model::HttpLog
+
+            private
+
+            def facility
+              'EWS'
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/folder_contact/mapping.rb b/lib/sequencer/unit/import/exchange/folder_contact/mapping.rb
new file mode 100644
index 000000000..076492699
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/folder_contact/mapping.rb
@@ -0,0 +1,27 @@
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module FolderContact
+          class Mapping < Sequencer::Unit::Import::Common::Mapping::FlatKeys
+
+            uses :import_job
+
+            private
+
+            def mapping
+              from_import_job || ::Import::Exchange.config[:attributes]
+            end
+
+            def from_import_job
+              return if !state.provided?(:import_job)
+              payload = import_job.payload
+              return if payload.blank?
+              payload[:ews_attributes]
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/folder_contact/remote_id.rb b/lib/sequencer/unit/import/exchange/folder_contact/remote_id.rb
new file mode 100644
index 000000000..8cbfe713f
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/folder_contact/remote_id.rb
@@ -0,0 +1,17 @@
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module FolderContact
+          class RemoteId < Sequencer::Unit::Import::Common::Model::Attributes::RemoteId
+            private
+
+            def attribute
+              :item_id
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/folder_contact/static_attributes.rb b/lib/sequencer/unit/import/exchange/folder_contact/static_attributes.rb
new file mode 100644
index 000000000..e7e22e026
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/folder_contact/static_attributes.rb
@@ -0,0 +1,19 @@
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module FolderContact
+          class StaticAttributes < Sequencer::Unit::Base
+
+            provides :model_class, :external_sync_source
+
+            def process
+              state.provide(:model_class, ::User)
+              state.provide(:external_sync_source, 'EWS::FolderContact')
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/folder_contact/statistics/diff.rb b/lib/sequencer/unit/import/exchange/folder_contact/statistics/diff.rb
new file mode 100644
index 000000000..9ed81f27f
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/folder_contact/statistics/diff.rb
@@ -0,0 +1,39 @@
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module FolderContact
+          module Statistics
+            class Diff < Sequencer::Unit::Base
+              include ::Sequencer::Unit::Import::Common::Model::Statistics::Mixin::Diff
+
+              uses :ews_folder_name
+
+              def process
+                state.provide(:statistics_diff) do
+                  # remove :sum since it's already set via
+                  # the exchange item attribte
+                  result = diff.except(:sum)
+
+                  # build structure for a general diff
+                  # and a folder specific sub structure
+                  result.merge(
+                    folders: {
+                      ews_folder_name => result
+                    }
+                  )
+                end
+              end
+
+              private
+
+              def actions
+                %i(created updated unchanged skipped failed)
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/folder_contacts/dry_run_payload.rb b/lib/sequencer/unit/import/exchange/folder_contacts/dry_run_payload.rb
new file mode 100644
index 000000000..5827d25d1
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/folder_contacts/dry_run_payload.rb
@@ -0,0 +1,14 @@
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module FolderContacts
+          class DryRunPayload < Sequencer::Unit::Import::Common::ImportJob::Payload::ToState
+
+            provides :ews_config, :ews_folder_ids
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/folder_contacts/folder_ids.rb b/lib/sequencer/unit/import/exchange/folder_contacts/folder_ids.rb
new file mode 100644
index 000000000..5e29a9cee
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/folder_contacts/folder_ids.rb
@@ -0,0 +1,27 @@
+require 'sequencer/mixin/exchange/folder'
+
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module FolderContacts
+          class FolderIds < Sequencer::Unit::Base
+            include ::Sequencer::Mixin::Exchange::Folder
+
+            provides :ews_folder_ids
+
+            def process
+              # check if ids are already processed
+              return if state.provided?(:ews_folder_ids)
+
+              state.provide(:ews_folder_ids) do
+                config = ::Import::Exchange.config
+                config[:folders]
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/folder_contacts/sub_sequence.rb b/lib/sequencer/unit/import/exchange/folder_contacts/sub_sequence.rb
new file mode 100644
index 000000000..6ddd1c970
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/folder_contacts/sub_sequence.rb
@@ -0,0 +1,37 @@
+require 'sequencer/mixin/exchange/folder'
+require 'sequencer/mixin/import_job/resource_loop'
+
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module FolderContacts
+          class SubSequence < Sequencer::Unit::Base
+            include ::Sequencer::Mixin::Exchange::Folder
+            include ::Sequencer::Mixin::ImportJob::ResourceLoop
+
+            uses :ews_folder_ids, :import_job
+
+            def process
+
+              ews_folder_ids.each do |folder_id|
+                folder       = ews_folder.find(folder_id)
+                display_path = ews_folder.display_path(folder)
+
+                resource_sequence('Import::Exchange::FolderContact', folder.items) do |item|
+
+                  logger.debug("Extracting attributes from Exchange item: #{item.get_all_properties!.inspect}")
+
+                  {
+                    resource:        ::Import::Exchange::ItemAttributes.extract(item),
+                    ews_folder_name: display_path,
+                  }
+                end
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/import/exchange/folder_contacts/sum.rb b/lib/sequencer/unit/import/exchange/folder_contacts/sum.rb
new file mode 100644
index 000000000..1f73d01d4
--- /dev/null
+++ b/lib/sequencer/unit/import/exchange/folder_contacts/sum.rb
@@ -0,0 +1,48 @@
+require 'sequencer/mixin/exchange/folder'
+
+class Sequencer
+  class Unit
+    module Import
+      module Exchange
+        module FolderContacts
+          class Sum < Sequencer::Unit::Base
+            include ::Sequencer::Mixin::Exchange::Folder
+
+            uses :ews_folder_ids
+            provides :statistics_diff
+
+            def process
+              state.provide(:statistics_diff, diff)
+            end
+
+            private
+
+            def diff
+              result = {
+                sum: 0,
+              }
+              folder_sum_map.each do |display_path, sum|
+
+                result[display_path] = {
+                  sum: sum
+                }
+
+                result[:sum] += sum
+              end
+              result
+            end
+
+            def folder_sum_map
+              ews_folder_ids.collect do |folder_id|
+                folder       = ews_folder.find(folder_id)
+                display_path = ews_folder.display_path(folder)
+
+                [display_path, folder.total_count]
+              end.to_h
+            end
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/unit/mixin/dynamic_attribute.rb b/lib/sequencer/unit/mixin/dynamic_attribute.rb
new file mode 100644
index 000000000..e37012d90
--- /dev/null
+++ b/lib/sequencer/unit/mixin/dynamic_attribute.rb
@@ -0,0 +1,35 @@
+# rubocop:disable Lint/NestedMethodDefinition
+class Sequencer
+  class Unit
+    module Mixin
+      module DynamicAttribute
+
+        def self.included(base)
+
+          class << base
+
+            def inherited(base)
+              base.extend(Forwardable)
+              base.instance_delegate [:attribute] => base
+            end
+
+            def attribute
+              @attribute ||= begin
+                if uses.size != 1
+                  raise "DynamicAttribute classes can use exactly one attribute. Found #{uses.size}."
+                end
+                uses.first
+              end
+            end
+          end
+        end
+
+        private
+
+        def attribute_value
+          @attribute_value ||= state.use(attribute)
+        end
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/units.rb b/lib/sequencer/units.rb
new file mode 100644
index 000000000..e926ead87
--- /dev/null
+++ b/lib/sequencer/units.rb
@@ -0,0 +1,70 @@
+require 'mixin/instance_wrapper'
+
+class Sequencer
+  class Units
+    include ::Enumerable
+    include ::Mixin::InstanceWrapper
+
+    wrap :@units
+
+    # Initializes a new Sequencer::Units instance with the given Units Array.
+    #
+    # @param [*Array<String>] *units a list of Units with or without the Sequencer::Unit prefix.
+    #
+    # @example
+    #  Sequencer::Units.new('Example::Unit', 'Sequencer::Unit::Second::Unit')
+    def initialize(*units)
+      @units = units
+    end
+
+    # Required #each implementation for ::Enumerable functionality. Constantizes
+    # the list of units given when initialized.
+    #
+    # @example
+    #  units.each do |unit|
+    #    unit.process(sequencer)
+    #  end
+    #
+    # @return [nil]
+    def each
+      @units.each do |unit|
+        yield constantize(unit)
+      end
+    end
+
+    # Provides an Array of :uses and :provides declarations for each Unit.
+    #
+    # @example
+    #  units.declarations
+    #  #=> [{uses: [:question], provides: [:answer], ...}]
+    #
+    # @return [Array<Hash{Symbol => Array<Symbol>}>] the declarations of the Units
+    def declarations
+      collect do |unit|
+        {
+          uses:     unit.uses,
+          provides: unit.provides,
+        }
+      end
+    end
+
+    # Enables the access to an Unit class via index.
+    #
+    # @param [Integer] index the index for the requested Unit class.
+    #
+    # @example
+    #  units[1]
+    #  #=> Sequencer::Unit::Example
+    #
+    # @return [Object] the Unit class for the requested index
+    def [](index)
+      constantize(@units[index])
+    end
+
+    private
+
+    def constantize(unit)
+      Sequencer::Unit.constantize(unit)
+    end
+  end
+end
diff --git a/lib/sequencer/units/attribute.rb b/lib/sequencer/units/attribute.rb
new file mode 100644
index 000000000..3e716bb2b
--- /dev/null
+++ b/lib/sequencer/units/attribute.rb
@@ -0,0 +1,30 @@
+class Sequencer
+  class Units
+    class Attribute
+
+      attr_accessor :from, :to
+
+      # Checks if the attribute will be provided by one or more Units.
+      #
+      # @example
+      #  attribute.will_be_provided?
+      #  # => true
+      #
+      # @return [Boolean]
+      def will_be_provided?
+        !from.nil?
+      end
+
+      # Checks if the attribute will be used by one or more Units.
+      #
+      # @example
+      #  attribute.will_be_used?
+      #  # => true
+      #
+      # @return [Boolean]
+      def will_be_used?
+        !to.nil?
+      end
+    end
+  end
+end
diff --git a/lib/sequencer/units/attributes.rb b/lib/sequencer/units/attributes.rb
new file mode 100644
index 000000000..f9d47aa29
--- /dev/null
+++ b/lib/sequencer/units/attributes.rb
@@ -0,0 +1,87 @@
+require 'mixin/instance_wrapper'
+
+class Sequencer
+  class Units
+    class Attributes
+      include ::Mixin::InstanceWrapper
+
+      wrap :@attributes
+
+      # Initializes the lifespan store for the attributes
+      # of the given Units declarations.
+      #
+      # @param [Array<Hash{Symbol => Array<:Symbol>}>] declarations the list of Unit declarations.
+      #
+      # @example
+      #  declarations = [{uses: [:attribute1, ...], provides: [:result], ...}]
+      #  attributes = Sequencer::Units::Attributes(declarations)
+      #
+      # @return [nil]
+      def initialize(declarations)
+        @declarations = declarations
+
+        initialize_attributes
+        initialize_lifespan
+      end
+
+      # Lists all `provides` declarations of the Units the instance was initialized with.
+      #
+      # @example
+      #  attributes.provided
+      #  # => [:result, ...]
+      #
+      # @return [Array<Symbol>] the list of all `provides` declarations
+      def provided
+        select do |_attribute, instance|
+          instance.will_be_provided?
+        end.keys
+      end
+
+      # Lists all `uses` declarations of the Units the instance was initialized with.
+      #
+      # @example
+      #  attributes.used
+      #  # => [:attribute1, ...]
+      #
+      # @return [Array<Symbol>] the list of all `uses` declarations
+      def used
+        select do |_attribute, instance|
+          instance.will_be_used?
+        end.keys
+      end
+
+      # Checks if the given attribute is known in the list of Unit declarations.
+      #
+      # @example
+      #  attributes.known?(:attribute2)
+      #  # => false
+      #
+      # @return [Boolean]
+      def known?(attribute)
+        key?(attribute)
+      end
+
+      private
+
+      def initialize_attributes
+        @attributes = Hash.new do |hash, key|
+          hash[key] = Sequencer::Units::Attribute.new
+        end
+      end
+
+      def initialize_lifespan
+        @declarations.each_with_index do |unit, index|
+
+          unit[:uses].try(:each) do |attribute|
+            self[attribute].to = index
+          end
+
+          unit[:provides].try(:each) do |attribute|
+            next if self[attribute].will_be_provided?
+            self[attribute].from = index
+          end
+        end
+      end
+    end
+  end
+end
diff --git a/spec/lib/import/base_resource_spec.rb b/spec/lib/import/base_resource_spec.rb
index f0fb77016..8b5321321 100644
--- a/spec/lib/import/base_resource_spec.rb
+++ b/spec/lib/import/base_resource_spec.rb
@@ -1,7 +1,5 @@
 require 'rails_helper'
 
-RSpec::Matchers.define_negated_matcher :not_change, :change
-
 RSpec.describe Import::BaseResource do
 
   it "needs an implementation of the 'import_class' method" do
diff --git a/spec/lib/import/ldap/user_spec.rb b/spec/lib/import/ldap/user_spec.rb
index f49140828..14e76c5bd 100644
--- a/spec/lib/import/ldap/user_spec.rb
+++ b/spec/lib/import/ldap/user_spec.rb
@@ -1,8 +1,6 @@
 require 'rails_helper'
 require 'import/ldap/user'
 
-RSpec::Matchers.define_negated_matcher :not_change, :change
-
 RSpec.describe Import::Ldap::User do
 
   let(:uid) { 'exampleuid' }
diff --git a/spec/lib/import/otrs/state_factory_spec.rb b/spec/lib/import/otrs/state_factory_spec.rb
index 205cfb892..734025fec 100644
--- a/spec/lib/import/otrs/state_factory_spec.rb
+++ b/spec/lib/import/otrs/state_factory_spec.rb
@@ -1,8 +1,6 @@
 require 'rails_helper'
 require 'lib/import/transaction_factory_examples'
 
-RSpec::Matchers.define_negated_matcher :not_change, :change
-
 RSpec.describe Import::OTRS::StateFactory do
   it_behaves_like 'Import::TransactionFactory'
 
diff --git a/spec/lib/sequencer/unit/common/attribute_mapper_spec.rb b/spec/lib/sequencer/unit/common/attribute_mapper_spec.rb
new file mode 100644
index 000000000..991180335
--- /dev/null
+++ b/spec/lib/sequencer/unit/common/attribute_mapper_spec.rb
@@ -0,0 +1,42 @@
+require 'rails_helper'
+
+RSpec.describe Sequencer::Unit::Common::AttributeMapper, sequencer: :unit do
+
+  let(:map) {
+    {
+      old_key: :new_key,
+      second:  :new_second,
+    }
+  }
+
+  it 'expects an implementation of the .map method' do
+    expect do
+      described_class.map
+    end.to raise_error(RuntimeError)
+  end
+
+  it 'declares uses from map keys' do
+    expect(described_class).to receive(:map).and_return(map)
+    expect(described_class.uses).to eq(map.keys)
+  end
+
+  it 'declares provides from map values' do
+    expect(described_class).to receive(:map).and_return(map)
+    expect(described_class.provides).to eq(map.values)
+  end
+
+  it 'maps as configured' do
+
+    old = {
+      old_key: :value,
+      second:  :second_value,
+    }
+
+    allow(described_class).to receive(:map).and_return(map)
+    result = process(old)
+
+    expect(result.keys.size).to eq 2
+    expect(result[:new_key]).to eq old[:old_key]
+    expect(result[:new_second]).to eq old[:second]
+  end
+end
diff --git a/spec/lib/sequencer/unit/import/common/mapping/flat_keys_spec.rb b/spec/lib/sequencer/unit/import/common/mapping/flat_keys_spec.rb
new file mode 100644
index 000000000..0ce2aacd2
--- /dev/null
+++ b/spec/lib/sequencer/unit/import/common/mapping/flat_keys_spec.rb
@@ -0,0 +1,38 @@
+require 'rails_helper'
+
+RSpec.describe Sequencer::Unit::Import::Common::Mapping::FlatKeys, sequencer: :unit do
+
+  it 'raises an error if mapping method is not implemented' do
+    expect do
+      process(
+        resource: {
+          remote_attribute: 'value',
+        }
+      )
+    end.to raise_error(RuntimeError, /mapping/)
+  end
+
+  it 'maps flat key structures' do
+
+    parameters = {
+      resource: {
+        remote_attribute: 'value',
+      }
+    }
+
+    mapping = {
+      remote_attribute: :local_attribute
+    }
+
+    provided = process(parameters) do |instance|
+      expect(instance).to receive(:mapping).and_return(mapping)
+    end
+
+    expect(provided).to eq(
+      mapped: {
+        'local_attribute' => 'value',
+      }
+    )
+    expect(provided[:mapped]).to be_a(ActiveSupport::HashWithIndifferentAccess)
+  end
+end
diff --git a/spec/models/scheduler_spec.rb b/spec/models/scheduler_spec.rb
index 6f9302e65..7432186d0 100644
--- a/spec/models/scheduler_spec.rb
+++ b/spec/models/scheduler_spec.rb
@@ -1,7 +1,5 @@
 require 'rails_helper'
 
-RSpec::Matchers.define_negated_matcher :not_change, :change
-
 RSpec.describe Scheduler do
 
   before do
diff --git a/spec/support/negated_matchers.rb b/spec/support/negated_matchers.rb
new file mode 100644
index 000000000..93f5b66e5
--- /dev/null
+++ b/spec/support/negated_matchers.rb
@@ -0,0 +1 @@
+RSpec::Matchers.define_negated_matcher :not_change, :change
diff --git a/spec/support/sequencer.rb b/spec/support/sequencer.rb
new file mode 100644
index 000000000..bbbfa9f8b
--- /dev/null
+++ b/spec/support/sequencer.rb
@@ -0,0 +1,19 @@
+module SequencerUnit
+
+  def process(parameters, &block)
+    Sequencer::Unit.process(described_class.name, parameters, &block)
+  end
+end
+
+module SequencerSequence
+
+  def process(parameters = {})
+    Sequencer.process(described_class.name,
+                      parameters: parameters)
+  end
+end
+
+RSpec.configure do |config|
+  config.include SequencerUnit, sequencer: :unit
+  config.include SequencerSequence, sequencer: :sequence
+end
diff --git a/spec/support/system_init.rb b/spec/support/system_init.rb
index 2ff4deb8c..3b4bcec18 100644
--- a/spec/support/system_init.rb
+++ b/spec/support/system_init.rb
@@ -1,11 +1,15 @@
 RSpec.configure do |config|
   config.before(:suite) do
-    FactoryGirl.create(:user,
-                       login:     'admin',
-                       firstname: 'Admin',
-                       lastname:  'Admin',
-                       email:     'admin@example.com',
-                       password:  'admin',
-                       roles:     [Role.lookup(name: 'Admin')],)
+
+    email = 'admin@example.com'
+    if !::User.exists?(email: email)
+      FactoryGirl.create(:user,
+                         login:     'admin',
+                         firstname: 'Admin',
+                         lastname:  'Admin',
+                         email:     email,
+                         password:  'admin',
+                         roles:     [Role.lookup(name: 'Admin')],)
+    end
   end
 end

From 4a24bb850749421c364c85e1f7c47c5d7fce7415 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 15 Aug 2017 15:30:45 +0200
Subject: [PATCH 187/234] Applied currently available fix for ruby 'open-uri'
 bug described in pull request #1675. Using 'open' with a temp file causes an
 exception.

This is caused by the newly introduced Exchange integration dependencies 'viewpoint' and 'autodiscover' which depend on 'httpclient' which requires 'open-uri' somewhere. These cause the integration tests to fail - namely UserAgentTest#test_check_request.

Link: https://github.com/ruby/ruby/pull/1675
---
 lib/core_ext/open-uri.rb | 20 ++++++++++++++++++++
 1 file changed, 20 insertions(+)
 create mode 100644 lib/core_ext/open-uri.rb

diff --git a/lib/core_ext/open-uri.rb b/lib/core_ext/open-uri.rb
new file mode 100644
index 000000000..703b20594
--- /dev/null
+++ b/lib/core_ext/open-uri.rb
@@ -0,0 +1,20 @@
+# rubocop:disable Style/FileName
+if Kernel.respond_to?(:open_uri_original_open)
+  module Kernel
+    private
+
+    # see: https://github.com/ruby/ruby/pull/1675
+    def open(name, *rest, &block) # :doc:
+      if name.respond_to?(:open) && !name.method(:open).parameters.empty?
+        name.open(*rest, &block)
+      elsif name.respond_to?(:to_str) &&
+            %r{\A[A-Za-z][A-Za-z0-9+\-\.]*://} =~ name &&
+            (uri = URI.parse(name)).respond_to?(:open)
+        uri.open(*rest, &block)
+      else
+        open_uri_original_open(name, *rest, &block)
+      end
+    end
+    module_function :open
+  end
+end

From f7bd2dfceb3c8945046aea33c5a303235b967232 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 17 Aug 2017 13:48:55 +0200
Subject: [PATCH 188/234] Imporoved zendesk reload feature at import time.
 Improved url validation.

---
 app/assets/javascripts/app/controllers/import_zendesk.coffee | 2 +-
 app/controllers/import_zendesk_controller.rb                 | 5 +++--
 2 files changed, 4 insertions(+), 3 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/import_zendesk.coffee b/app/assets/javascripts/app/controllers/import_zendesk.coffee
index ee12e9177..a4856e235 100644
--- a/app/assets/javascripts/app/controllers/import_zendesk.coffee
+++ b/app/assets/javascripts/app/controllers/import_zendesk.coffee
@@ -117,7 +117,7 @@ class Index extends App.ControllerContent
     e.preventDefault()
     @urlStatus.attr('data-state', '')
     url = @zendeskUrl.val() + '/agent/admin/api'
-    @zendeskUrlApiToken.attr('href', url.replace(/[^:]\/\//, '/'))
+    @zendeskUrlApiToken.attr('href', url.replace(/([^:])\/\/+/g, '$1/'))
     @zendeskUrlApiToken.val('HERE')
     @$('[data-slide=zendesk-url]').toggleClass('hide')
     @$('[data-slide=zendesk-credentials]').toggleClass('hide')
diff --git a/app/controllers/import_zendesk_controller.rb b/app/controllers/import_zendesk_controller.rb
index f762c2321..cd64441b9 100644
--- a/app/controllers/import_zendesk_controller.rb
+++ b/app/controllers/import_zendesk_controller.rb
@@ -7,7 +7,7 @@ class ImportZendeskController < ApplicationController
     return if setup_done_response
 
     # validate
-    if !params[:url] || params[:url] !~ %r{^(http|https)://.+?$}
+    if params[:url].blank? || params[:url] !~ %r{^(http|https)://.+?$}
       render json: {
         result: 'invalid',
         message: 'Invalid URL!',
@@ -50,7 +50,7 @@ class ImportZendeskController < ApplicationController
     end
 
     endpoint = "#{params[:url]}/api/v2"
-    endpoint.gsub(%r{[^:]//}, '/')
+    endpoint.gsub!(%r{([^:])//+}, '\\1/')
     Setting.set('import_zendesk_endpoint', endpoint)
 
     render json: {
@@ -94,6 +94,7 @@ class ImportZendeskController < ApplicationController
   def import_start
     return if setup_done_response
     Setting.set('import_mode', true)
+    Setting.set('import_backend', 'zendesk')
 
     # start migration
     Import::Zendesk.delay.start_bg

From b1f0bbe6e653e08a2c81d35865a16d92c4241a19 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Wed, 28 Jun 2017 10:24:36 +0200
Subject: [PATCH 189/234] Applied RSpec styleguide: Instance methods should
 start with '#' class with '.'.

---
 spec/models/ticket_spec.rb | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/spec/models/ticket_spec.rb b/spec/models/ticket_spec.rb
index 7125e116d..dd5b9edcc 100644
--- a/spec/models/ticket_spec.rb
+++ b/spec/models/ticket_spec.rb
@@ -2,7 +2,7 @@ require 'rails_helper'
 
 RSpec.describe Ticket do
 
-  describe '.merge_to' do
+  describe '#merge_to' do
 
     it 'reassigns all links to the target ticket after merge' do
       source_ticket     = create(:ticket)
@@ -63,7 +63,7 @@ RSpec.describe Ticket do
 
   end
 
-  describe '.destroy' do
+  describe '#destroy' do
 
     it 'deletes all related objects before destroy' do
       ApplicationHandleInfo.current = 'application_server'
@@ -173,7 +173,7 @@ RSpec.describe Ticket do
 
   end
 
-  describe '.perform_changes' do
+  describe '#perform_changes' do
 
     it 'performes a ticket state change on a ticket' do
       source_ticket = create(:ticket)

From 92f227786f298bad1ccaf92d4478a7062ea6a49f Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Wed, 28 Jun 2017 10:25:25 +0200
Subject: [PATCH 190/234] Fixed bug: Invalid new states should be handled by
 ActiveRecord and don't cause Ticket#reset_pending_time to fail.

---
 app/models/ticket.rb       |  4 ++++
 spec/models/ticket_spec.rb | 23 +++++++++++++++++++++++
 2 files changed, 27 insertions(+)

diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 292894b29..4d874528e 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -1094,6 +1094,10 @@ result
     # ignore if no state has changed
     return true if !changes['state_id']
 
+    # ignore if new state is blank and
+    # let handle ActiveRecord the error
+    return if state_id.blank?
+
     # check if new state isn't pending*
     current_state      = Ticket::State.lookup(id: state_id)
     current_state_type = Ticket::StateType.lookup(id: current_state.state_type_id)
diff --git a/spec/models/ticket_spec.rb b/spec/models/ticket_spec.rb
index dd5b9edcc..f90bf2029 100644
--- a/spec/models/ticket_spec.rb
+++ b/spec/models/ticket_spec.rb
@@ -203,4 +203,27 @@ RSpec.describe Ticket do
 
   end
 
+  context 'callbacks' do
+
+    describe '#reset_pending_time' do
+
+      it 'resets the pending time on state change' do
+        ticket = create(:ticket,
+                        state:        Ticket::State.lookup(name: 'pending reminder'),
+                        pending_time: Time.zone.now + 2.days)
+        expect(ticket.pending_time).not_to be nil
+
+        ticket.update_attribute(:state, Ticket::State.lookup(name: 'open'))
+        expect(ticket.pending_time).to be nil
+      end
+
+      it 'lets handle ActiveRecord nil as new value' do
+        ticket = create(:ticket)
+        expect do
+          ticket.update_attribute(:state, nil)
+        end.to raise_error(ActiveRecord::StatementInvalid)
+      end
+
+    end
+  end
 end

From 0170e977f6e7710f7143c1ce668a78c04f5e762f Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Wed, 28 Jun 2017 10:27:08 +0200
Subject: [PATCH 191/234] Fixed issue #1161 - Zendesk import fails for deleted
 tickets.

---
 lib/import/zendesk/state.rb | 1 +
 1 file changed, 1 insertion(+)

diff --git a/lib/import/zendesk/state.rb b/lib/import/zendesk/state.rb
index 25fabd497..30dfd4895 100644
--- a/lib/import/zendesk/state.rb
+++ b/lib/import/zendesk/state.rb
@@ -5,6 +5,7 @@ module Import
       MAPPING = {
         'pending' => 'pending reminder',
         'solved'  => 'closed',
+        'deleted' => 'removed',
       }.freeze
 
       class << self

From aa50feed73940bf1cb865bf88d2617649f59d5ce Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Thu, 29 Jun 2017 12:14:50 +0200
Subject: [PATCH 192/234] Working on issue #1161 - Broken error handing for
 unaccessable comment attachments.

---
 lib/import/zendesk/ticket/comment/attachment.rb | 3 ++-
 1 file changed, 2 insertions(+), 1 deletion(-)

diff --git a/lib/import/zendesk/ticket/comment/attachment.rb b/lib/import/zendesk/ticket/comment/attachment.rb
index 9c1ec687a..9ec25aaa9 100644
--- a/lib/import/zendesk/ticket/comment/attachment.rb
+++ b/lib/import/zendesk/ticket/comment/attachment.rb
@@ -3,7 +3,7 @@ module Import
     class Ticket
       class Comment
         class Attachment
-          extend Import::Helper
+          include Import::Helper
 
           def initialize(attachment, local_article)
 
@@ -35,6 +35,7 @@ module Import
             )
             return response if response.success?
             log response.error
+            nil
           end
         end
       end

From b26bdb726182b34bfad0a4d7a1d8a7058077a87e Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 7 Jul 2017 10:52:47 +0200
Subject: [PATCH 193/234] Improved code layout.

---
 lib/import/zendesk/user/role.rb | 14 ++++++++------
 1 file changed, 8 insertions(+), 6 deletions(-)

diff --git a/lib/import/zendesk/user/role.rb b/lib/import/zendesk/user/role.rb
index e5b389b47..fdc960c37 100644
--- a/lib/import/zendesk/user/role.rb
+++ b/lib/import/zendesk/user/role.rb
@@ -43,19 +43,21 @@ module Import
         end
 
         def role_admin
-          return @role_admin if @role_admin
-          @role_admin = ::Role.lookup(name: 'Admin')
+          @role_admin ||= lookup('Admin')
         end
 
         def role_agent
-          return @role_agent if @role_agent
-          @role_agent = ::Role.lookup(name: 'Agent')
+          @role_agent ||= lookup('Agent')
         end
 
         def role_customer
-          return @role_customer if @role_customer
-          @role_customer = ::Role.lookup(name: 'Customer')
+          @role_customer ||= lookup('Customer')
         end
+
+        def lookup(role_name)
+          ::Role.lookup(name: role_name)
+        end
+
       end
     end
   end

From 1985a6af52c152d2b9829b04fe3d42ac1e0224cd Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 18 Aug 2017 16:01:49 +0200
Subject: [PATCH 194/234] Fixed bug: Cache invalidation race condition in
 concurrent threads cause access to newly added ObjectManager attributes to
 fail.

---
 app/models/object_manager/attribute.rb | 3 +++
 1 file changed, 3 insertions(+)

diff --git a/app/models/object_manager/attribute.rb b/app/models/object_manager/attribute.rb
index abf53ae95..3985f9f7e 100644
--- a/app/models/object_manager/attribute.rb
+++ b/app/models/object_manager/attribute.rb
@@ -720,6 +720,9 @@ to send no browser reload event, pass false
   def self.reset_database_info(model)
     model.connection.schema_cache.clear!
     model.reset_column_information
+    # rebuild columns cache to reduce the risk of
+    # race conditions in re-setting it with outdated data
+    model.columns
   end
 
   def check_name

From 4ddd3ec29b741a8d622cff6b75a8610db31ed910 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 18 Aug 2017 16:02:32 +0200
Subject: [PATCH 195/234] Fixed bug: Errors while adding Zendesk attachments to
 Zammad store fail import.

---
 lib/import/zendesk/ticket/comment/attachment.rb | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/lib/import/zendesk/ticket/comment/attachment.rb b/lib/import/zendesk/ticket/comment/attachment.rb
index 9ec25aaa9..15728baf4 100644
--- a/lib/import/zendesk/ticket/comment/attachment.rb
+++ b/lib/import/zendesk/ticket/comment/attachment.rb
@@ -20,6 +20,8 @@ module Import
               },
               created_by_id: 1
             )
+          rescue => e
+            log e.message
           end
 
           private

From c25d7507d51e5eb9a836417f19fe7559bf8e8d5b Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 18 Aug 2017 16:03:26 +0200
Subject: [PATCH 196/234] Fixed bug: Zendesk additional fields ending with _id
 or _ids fail import due to ObjectManager attribute naming limitations.

---
 lib/import/zendesk/object_field.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/import/zendesk/object_field.rb b/lib/import/zendesk/object_field.rb
index 7457cf1c2..814a8e913 100644
--- a/lib/import/zendesk/object_field.rb
+++ b/lib/import/zendesk/object_field.rb
@@ -15,7 +15,7 @@ module Import
       private
 
       def local_name(object_field)
-        @local_name ||= remote_name(object_field).gsub(%r{[\s\/]}, '_').underscore.gsub(/_{2,}/, '_')
+        @local_name ||= remote_name(object_field).gsub(%r{[\s\/]}, '_').underscore.gsub(/_{2,}/, '_').gsub(/_id(s?)$/, '_no\1')
       end
 
       def remote_name(object_field)

From 7a142a546788a6275b502408e21806357fb59967 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Fri, 18 Aug 2017 16:05:05 +0200
Subject: [PATCH 197/234] Working on issue #1161 - Count of Tickets in Zendesk
 import state overview is wrong due rate limit of 1000 tickets per batch.

---
 .../app/controllers/import_zendesk.coffee     |  5 +++
 .../app/views/import/zendesk.jst.eco          |  1 +
 lib/import/zendesk/ticket_factory.rb          | 39 +++++++++++++++++++
 3 files changed, 45 insertions(+)

diff --git a/app/assets/javascripts/app/controllers/import_zendesk.coffee b/app/assets/javascripts/app/controllers/import_zendesk.coffee
index a4856e235..1858adde1 100644
--- a/app/assets/javascripts/app/controllers/import_zendesk.coffee
+++ b/app/assets/javascripts/app/controllers/import_zendesk.coffee
@@ -10,6 +10,7 @@ class Index extends App.ControllerContent
     '.zendesk-api-token-error':              'apiTokenErrorMessage'
     '#zendesk-email':                        'zendeskEmail'
     '#zendesk-api-token':                    'zendeskApiToken'
+    '.js-ticket-count-info':                 'ticketCountInfo'
   updateMigrationDisplayLoop: 0
 
   events:
@@ -172,6 +173,10 @@ class Index extends App.ControllerContent
           for key, item of data.data
             if item.done > item.total
               item.done = item.total
+
+            if key == 'Ticket' && item.total >= 1000
+              @ticketCountInfo.removeClass('hide')
+
             element = @$('.js-' + key.toLowerCase() )
             element.find('.js-done').text(item.done)
             element.find('.js-total').text(item.total)
diff --git a/app/assets/javascripts/app/views/import/zendesk.jst.eco b/app/assets/javascripts/app/views/import/zendesk.jst.eco
index 72d538d19..eeb7f95c9 100644
--- a/app/assets/javascripts/app/views/import/zendesk.jst.eco
+++ b/app/assets/javascripts/app/views/import/zendesk.jst.eco
@@ -61,6 +61,7 @@
     <div class="wizard-slide vertical hide" data-slide="zendesk-import">
       <h2><%- @T('%s Migration', 'Zendesk') %></h2>
       <div class="alert alert--danger hide js-error" role="alert"></div>
+      <div class="alert alert--info hide js-ticket-count-info" role="alert"><%- @T("There are more than 1000 tickets in the Zendesk system. Due to API rate limit restrictions we can't get the exact number of tickets yet and have to fetch them in batches of 1000. This might take some time, better grab a cup of coffee. The total number of tickets gets updated as soon as the currently known number is surpassed.") %></div>
       <div class="wizard-body flex vertical justified">
         <table class="progressTable">
           <tr class="js-group">
diff --git a/lib/import/zendesk/ticket_factory.rb b/lib/import/zendesk/ticket_factory.rb
index 0362f1f41..fbba1fb22 100644
--- a/lib/import/zendesk/ticket_factory.rb
+++ b/lib/import/zendesk/ticket_factory.rb
@@ -2,6 +2,45 @@ module Import
   module Zendesk
     module TicketFactory
       extend Import::Zendesk::BaseFactory
+
+      # rubocop:disable Style/ModuleFunction
+      extend self
+
+      private
+
+      def import_loop(records, *args)
+
+        count_update_hook = proc { |record|
+          yield(record)
+          update_ticket_count(records)
+        }
+
+        super(records, *args, &count_update_hook)
+      end
+
+      def update_ticket_count(collection)
+
+        cache_key      = 'import_zendesk_stats'
+        count_variable = :@count
+        page_variable  = :@next_page
+
+        next_page    = collection.instance_variable_get(page_variable)
+        @last_page ||= next_page
+
+        return if @last_page == next_page
+        return if !collection.instance_variable_get(count_variable)
+
+        @last_page = next_page
+
+        # check cache
+        cache = Cache.get(cache_key)
+        return if !cache
+
+        cache['Tickets'] ||= 0
+        cache['Tickets']  += collection.instance_variable_get(count_variable)
+
+        Cache.write(cache_key, cache)
+      end
     end
   end
 end

From bd8ba667214ab533a9de46b21e14ae45e82fa329 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Mon, 21 Aug 2017 11:59:21 +0200
Subject: [PATCH 198/234] Improved Zendesk invalid URL check.

---
 app/controllers/import_zendesk_controller.rb | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/app/controllers/import_zendesk_controller.rb b/app/controllers/import_zendesk_controller.rb
index cd64441b9..62d56093e 100644
--- a/app/controllers/import_zendesk_controller.rb
+++ b/app/controllers/import_zendesk_controller.rb
@@ -40,8 +40,8 @@ class ImportZendeskController < ApplicationController
       return
     end
 
-    # since 2016-10-15 a redirect to a signup page has been implemented
-    if response.body =~ /(Take it for a risk-free|Take it for a risk-free)/i
+    # since 2016-10-15 a redirect to a marketing page has been implemented
+    if response.body !~ /#{params[:url]}/
       render json: {
         result: 'invalid',
         message_human: 'Hostname not found!',

From 97431be8d6841c630a308d05ff3e72ad1a389838 Mon Sep 17 00:00:00 2001
From: Lucas Romero <l.romero@tabbt.com>
Date: Thu, 13 Jul 2017 09:25:38 +0200
Subject: [PATCH 199/234] fall back to description or hard-coded title "No
 title" if ticket has no subject in Zendesk (which is allowed)

---
 lib/import/zendesk/ticket.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/import/zendesk/ticket.rb b/lib/import/zendesk/ticket.rb
index 5e36420ef..af6e3d104 100644
--- a/lib/import/zendesk/ticket.rb
+++ b/lib/import/zendesk/ticket.rb
@@ -39,7 +39,7 @@ module Import
 
         {
           id:                       ticket.id,
-          title:                    ticket.subject,
+          title:                    ticket.subject || ticket.description || "No title",
           owner_id:                 Import::Zendesk::UserFactory.local_id( ticket.assignee ) || 1,
           note:                     ticket.description,
           group_id:                 Import::Zendesk::GroupFactory.local_id( ticket.group_id ) || 1,

From ab33cd491dd42b24910a8b81409d7db70f2e6283 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Mon, 21 Aug 2017 15:24:09 +0200
Subject: [PATCH 200/234] Applied Zammad default behaviour if no title is
 given.

---
 lib/import/zendesk/ticket.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/import/zendesk/ticket.rb b/lib/import/zendesk/ticket.rb
index af6e3d104..615e32ffe 100644
--- a/lib/import/zendesk/ticket.rb
+++ b/lib/import/zendesk/ticket.rb
@@ -39,7 +39,7 @@ module Import
 
         {
           id:                       ticket.id,
-          title:                    ticket.subject || ticket.description || "No title",
+          title:                    ticket.subject || ticket.description || '-',
           owner_id:                 Import::Zendesk::UserFactory.local_id( ticket.assignee ) || 1,
           note:                     ticket.description,
           group_id:                 Import::Zendesk::GroupFactory.local_id( ticket.group_id ) || 1,

From 24696c00ee02c2c8780fd039f4add41960d1ef59 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 22 Aug 2017 01:13:19 +0200
Subject: [PATCH 201/234] Initial Check_MK integration.

---
 .../controllers/_integration/check_mk.coffee  |  46 +++
 .../ticket_zoom/sidebar_customer.coffee       |  14 +-
 .../app/controllers/widget/http_log.coffee    |   1 +
 .../controllers/widget/script_snipped.coffee  |  24 ++
 .../app/lib/base/highlight.pack.js            |   3 +-
 .../app/views/integration/base.jst.eco        |   3 +-
 .../app/views/widget/http_log.jst.eco         |  46 +--
 .../app/views/widget/script_snipped.jst.eco   |   8 +
 .../application_controller/handles_errors.rb  |   4 +
 .../integration/check_mk_controller.rb        | 138 +++++++++
 app/models/channel/filter/monitoring_base.rb  |   3 -
 .../user_ticket_counter/background_job.rb     |  26 +-
 config/routes/integration_check_mk.rb         |   5 +
 contrib/cleanup.sh                            |   1 +
 .../20170820000001_check_mk_integration.rb    | 119 ++++++++
 db/seeds/settings.rb                          | 111 +++++++
 lib/models.rb                                 |   2 +-
 .../integration_check_mk_controller_test.rb   | 270 ++++++++++++++++++
 test/unit/integration_icinga_test.rb          |  19 --
 test/unit/integration_nagios_test.rb          |  13 -
 20 files changed, 780 insertions(+), 76 deletions(-)
 create mode 100644 app/assets/javascripts/app/controllers/_integration/check_mk.coffee
 create mode 100644 app/assets/javascripts/app/controllers/widget/script_snipped.coffee
 create mode 100644 app/assets/javascripts/app/views/widget/script_snipped.jst.eco
 create mode 100644 app/controllers/integration/check_mk_controller.rb
 create mode 100644 config/routes/integration_check_mk.rb
 create mode 100644 db/migrate/20170820000001_check_mk_integration.rb
 create mode 100644 test/controllers/integration_check_mk_controller_test.rb

diff --git a/app/assets/javascripts/app/controllers/_integration/check_mk.coffee b/app/assets/javascripts/app/controllers/_integration/check_mk.coffee
new file mode 100644
index 000000000..33c58ecf4
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/_integration/check_mk.coffee
@@ -0,0 +1,46 @@
+class Index extends App.ControllerIntegrationBase
+  featureIntegration: 'check_mk_integration'
+  featureName: 'Check_MK'
+  featureConfig: 'check_mk_config'
+  description: [
+    ['This service receives http requests from %s and creates tickets with host and service.', 'Check_MK']
+    ['If the host and service is recovered again, the ticket will be closed automatically.']
+  ]
+
+  render: =>
+    super
+    new App.SettingsForm(
+      area: 'Integration::CheckMK'
+      el: @$('.js-form')
+    )
+
+    new App.ScriptSnipped(
+      el: @$('.js-scriptSnipped')
+      facility: 'check_mk'
+      style: 'bash'
+      content: "#!/bin/bash\n\ncurl -X POST -F 'event_id=123' -F 'host=host1' -F 'service=http' -F 'state=down'  #{App.Config.get('http_type')}://#{App.Config.get('fqdn')}/api/v1/integration/check_mk/#{App.Setting.get('check_mk_token')}"
+      description: [
+        ['To enable %s for sending http requests to %s, you need create "%s" in the admin interface if %s.', 'Check_MK', 'Zammad', 'Event Actions', 'Check_MK']
+      ]
+    )
+
+    new App.HttpLog(
+      el: @$('.js-log')
+      facility: 'check_mk'
+    )
+
+class State
+  @current: ->
+    App.Setting.get('check_mk_integration')
+
+App.Config.set(
+  'IntegrationCheckMk'
+  {
+    name: 'Check_MK'
+    target: '#system/integration/check_mk'
+    description: 'An open source monitoring tool.'
+    controller: Index
+    state: State
+  }
+  'NavBarIntegrations'
+)
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_customer.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_customer.coffee
index 701a151b6..92bfd8c65 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_customer.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_customer.coffee
@@ -1,7 +1,7 @@
 class SidebarCustomer extends App.Controller
   sidebarItem: =>
     return if !@permissionCheck('ticket.agent')
-    {
+    items = {
       head:    'Customer'
       name:    'customer'
       icon:    'person'
@@ -11,14 +11,16 @@ class SidebarCustomer extends App.Controller
           name:     'customer-change'
           callback: @changeCustomer
         },
-        {
-          title:    'Edit Customer'
-          name:     'customer-edit'
-          callback: @editCustomer
-        },
       ]
       callback: @showCustomer
     }
+    return items if @ticket && @ticket.customer_id == 1
+    items.actions.push {
+      title:    'Edit Customer'
+      name:     'customer-edit'
+      callback: @editCustomer
+    }
+    items
 
   showCustomer: (el) =>
     @el = el
diff --git a/app/assets/javascripts/app/controllers/widget/http_log.coffee b/app/assets/javascripts/app/controllers/widget/http_log.coffee
index 4a625b3bd..43ab07baf 100644
--- a/app/assets/javascripts/app/controllers/widget/http_log.coffee
+++ b/app/assets/javascripts/app/controllers/widget/http_log.coffee
@@ -25,6 +25,7 @@ class App.HttpLog extends App.Controller
   render: =>
     @html App.view('widget/http_log')(
       records: @records
+      description: @description
     )
 
   show: (e) =>
diff --git a/app/assets/javascripts/app/controllers/widget/script_snipped.coffee b/app/assets/javascripts/app/controllers/widget/script_snipped.coffee
new file mode 100644
index 000000000..ec2fb1d6e
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/widget/script_snipped.coffee
@@ -0,0 +1,24 @@
+class App.ScriptSnipped extends App.Controller
+  #events:
+  #  'click .js-record': 'show'
+
+  elements:
+    '.js-code': 'code'
+
+
+  constructor: ->
+    super
+    #@fetch()
+    @records = []
+    @render()
+
+  render: =>
+    @html App.view('widget/script_snipped')(
+      records: @records
+      description: @description
+      style: @style
+      content: @content
+    )
+
+    @code.each (i, block) ->
+      hljs.highlightBlock block
\ No newline at end of file
diff --git a/app/assets/javascripts/app/lib/base/highlight.pack.js b/app/assets/javascripts/app/lib/base/highlight.pack.js
index 302535e3d..fc4c31799 100644
--- a/app/assets/javascripts/app/lib/base/highlight.pack.js
+++ b/app/assets/javascripts/app/lib/base/highlight.pack.js
@@ -1 +1,2 @@
-!function(e){"undefined"!=typeof exports?e(exports):(window.hljs=e({}),"function"==typeof define&&define.amd&&define("hljs",[],function(){return window.hljs}))}(function(e){function n(e){return e.replace(/&/gm,"&amp;").replace(/</gm,"&lt;").replace(/>/gm,"&gt;")}function t(e){return e.nodeName.toLowerCase()}function r(e,n){var t=e&&e.exec(n);return t&&0==t.index}function a(e){return/^(no-?highlight|plain|text)$/i.test(e)}function i(e){var n,t,r,i=e.className+" ";if(i+=e.parentNode?e.parentNode.className:"",t=/\blang(?:uage)?-([\w-]+)\b/i.exec(i))return w(t[1])?t[1]:"no-highlight";for(i=i.split(/\s+/),n=0,r=i.length;r>n;n++)if(w(i[n])||a(i[n]))return i[n]}function o(e,n){var t,r={};for(t in e)r[t]=e[t];if(n)for(t in n)r[t]=n[t];return r}function u(e){var n=[];return function r(e,a){for(var i=e.firstChild;i;i=i.nextSibling)3==i.nodeType?a+=i.nodeValue.length:1==i.nodeType&&(n.push({event:"start",offset:a,node:i}),a=r(i,a),t(i).match(/br|hr|img|input/)||n.push({event:"stop",offset:a,node:i}));return a}(e,0),n}function c(e,r,a){function i(){return e.length&&r.length?e[0].offset!=r[0].offset?e[0].offset<r[0].offset?e:r:"start"==r[0].event?e:r:e.length?e:r}function o(e){function r(e){return" "+e.nodeName+'="'+n(e.value)+'"'}l+="<"+t(e)+Array.prototype.map.call(e.attributes,r).join("")+">"}function u(e){l+="</"+t(e)+">"}function c(e){("start"==e.event?o:u)(e.node)}for(var s=0,l="",f=[];e.length||r.length;){var g=i();if(l+=n(a.substr(s,g[0].offset-s)),s=g[0].offset,g==e){f.reverse().forEach(u);do c(g.splice(0,1)[0]),g=i();while(g==e&&g.length&&g[0].offset==s);f.reverse().forEach(o)}else"start"==g[0].event?f.push(g[0].node):f.pop(),c(g.splice(0,1)[0])}return l+n(a.substr(s))}function s(e){function n(e){return e&&e.source||e}function t(t,r){return new 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diff --git a/app/assets/javascripts/app/views/integration/base.jst.eco b/app/assets/javascripts/app/views/integration/base.jst.eco
index 272620104..28b3996bb 100644
--- a/app/assets/javascripts/app/views/integration/base.jst.eco
+++ b/app/assets/javascripts/app/views/integration/base.jst.eco
@@ -10,9 +10,10 @@
 <div class="page-content">
   <% if @description: %>
     <% for item in @description: %>
-      <p><%- @T(item[0], item[1], item[2]) %></p>
+      <p><%- @T(item...) %></p>
     <% end %>
   <% end %>
   <div class="js-form"></div>
+  <div class="js-scriptSnipped"></div>
   <div class="js-log"></div>
 </div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/widget/http_log.jst.eco b/app/assets/javascripts/app/views/widget/http_log.jst.eco
index a94ff96ee..5682e9f4c 100644
--- a/app/assets/javascripts/app/views/widget/http_log.jst.eco
+++ b/app/assets/javascripts/app/views/widget/http_log.jst.eco
@@ -1,27 +1,31 @@
 <hr>
-
-  <h2><%- @T('Recent logs') %></h2>
-  <div class="settings-entry">
+<h2><%- @T('Recent logs') %></h2>
+<% if @description: %>
+  <% for item in @description: %>
+    <p><%- @T(item...) %></p>
+  <% end %>
+<% end %>
+<div class="settings-entry">
 <% if !@records.length: %>
-  <table class="settings-list settings-list--stretch settings-list--placeholder">
-    <thead><tr><th><%- @T('No Entries') %>
-  </table>
+<table class="settings-list settings-list--stretch settings-list--placeholder">
+  <thead><tr><th><%- @T('No Entries') %>
+</table>
 <% else: %>
-    <table class="settings-list settings-list--stretch">
-      <thead>
-        <tr>
-          <th width="10%"><%- @T('Direction') %>
-          <th><%- @T('Request') %>
-          <th width="25%"><%- @T('Created at') %>
-      </thead>
-      <tbody>
+  <table class="settings-list settings-list--stretch">
+    <thead>
+      <tr>
+        <th width="10%"><%- @T('Direction') %>
+        <th><%- @T('Request') %>
+        <th width="25%"><%- @T('Created at') %>
+    </thead>
+    <tbody>
 <% for record in @records: %>
-        <tr data-id="<%= record.id %>" class="js-record">
-          <td><%- @T(record.direction) %>
-          <td><a href="#"><%= record.status %> <%= record.method %> <%= record.url %></a>
-          <td><%- @humanTime(record.created_at) %>
+      <tr data-id="<%= record.id %>" class="js-record">
+        <td><%- @T(record.direction) %>
+        <td><a href="#"><%= record.status %> <%= record.method %> <%= record.url %></a>
+        <td><%- @humanTime(record.created_at) %>
 <% end %>
-      </tbody>
-    </table>
+    </tbody>
+  </table>
 <% end %>
-  </div>
+</div>
diff --git a/app/assets/javascripts/app/views/widget/script_snipped.jst.eco b/app/assets/javascripts/app/views/widget/script_snipped.jst.eco
new file mode 100644
index 000000000..8325fc920
--- /dev/null
+++ b/app/assets/javascripts/app/views/widget/script_snipped.jst.eco
@@ -0,0 +1,8 @@
+<hr>
+<h2><%- @T('Usage') %></h2>
+<% if @description: %>
+  <% for item in @description: %>
+    <p><%- @T(item...) %></p>
+  <% end %>
+<% end %>
+<pre><code class="language-<%- @style %> js-code"><%- @content %></code></pre>
diff --git a/app/controllers/application_controller/handles_errors.rb b/app/controllers/application_controller/handles_errors.rb
index 10a5b5141..5ada95335 100644
--- a/app/controllers/application_controller/handles_errors.rb
+++ b/app/controllers/application_controller/handles_errors.rb
@@ -15,22 +15,26 @@ module ApplicationController::HandlesErrors
   def not_found(e)
     logger.error e
     respond_to_exception(e, :not_found)
+    http_log
   end
 
   def unprocessable_entity(e)
     logger.error e
     respond_to_exception(e, :unprocessable_entity)
+    http_log
   end
 
   def internal_server_error(e)
     logger.error e
     respond_to_exception(e, :internal_server_error)
+    http_log
   end
 
   def unauthorized(e)
     error = humanize_error(e.message)
     response.headers['X-Failure'] = error.fetch(:error_human, error[:error])
     respond_to_exception(e, :unauthorized)
+    http_log
   end
 
   private
diff --git a/app/controllers/integration/check_mk_controller.rb b/app/controllers/integration/check_mk_controller.rb
new file mode 100644
index 000000000..3d9fb6373
--- /dev/null
+++ b/app/controllers/integration/check_mk_controller.rb
@@ -0,0 +1,138 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class Integration::CheckMkController < ApplicationController
+  skip_before_action :verify_csrf_token
+  before_action :check_configured
+
+  def update
+
+    # check params
+    raise Exceptions::UnprocessableEntity, 'event_id is missing!' if params[:event_id].blank?
+    raise Exceptions::UnprocessableEntity, 'state is missing!' if params[:state].blank?
+    raise Exceptions::UnprocessableEntity, 'host is missing!' if params[:host].blank?
+
+    # search for open ticket
+    auto_close = Setting.get('check_mk_auto_close')
+    auto_close_state_id = Setting.get('check_mk_auto_close_state_id')
+    group_id = Setting.get('check_mk_group_id')
+    state_recovery_match = '(OK|UP)'
+
+    # check if ticket with host is open
+    customer = User.lookup(id: 1)
+
+    # follow up detection by meta data
+    integration = 'check_mk'
+    open_states = Ticket::State.by_category(:open)
+    ticket_ids = Ticket.where(state: open_states).order(created_at: :desc).limit(5000).pluck(:id)
+    ticket_ids_found = []
+    ticket_ids.each { |ticket_id|
+      ticket = Ticket.find_by(id: ticket_id)
+      next if !ticket
+      next if !ticket.preferences
+      next if !ticket.preferences[integration]
+      next if !ticket.preferences[integration]['host']
+      next if ticket.preferences[integration]['host'] != params[:host]
+      next if ticket.preferences[integration]['service'] != params[:service]
+
+      # found open ticket for service+host
+      ticket_ids_found.push ticket.id
+    }
+
+    # new ticket, set meta data
+    title = "#{params[:host]} is #{params[:state]}"
+    body = "EventID: #{params[:event_id]}
+Host: #{params[:host]}
+Service: #{params[:service]}
+State: #{params[:state]}
+Text: #{params[:text]}
+RemoteIP: #{request.remote_ip}
+UserAgent: #{request.env['HTTP_USER_AGENT']}
+"
+
+    # add article
+    if params[:state].present? && ticket_ids_found.present?
+      ticket_ids_found.each { |ticket_id|
+        ticket = Ticket.find_by(id: ticket_id)
+        next if !ticket
+        article = Ticket::Article.create!(
+          ticket_id: ticket_id,
+          type_id: Ticket::Article::Type.find_by(name: 'web').id,
+          sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
+          body: body,
+          subject: title,
+          internal: false,
+        )
+      }
+      if (!auto_close && params[:state].match(/#{state_recovery_match}/i)) || !params[:state].match(/#{state_recovery_match}/i)
+        render json: {
+          result: 'ticket already open, added note',
+          ticket_ids: ticket_ids_found,
+        }
+        return
+      end
+    end
+
+    # check if service is recovered
+    if auto_close && params[:state].present? && params[:state].match(/#{state_recovery_match}/i)
+      if ticket_ids_found.blank?
+        render json: {
+          result: 'no open tickets found, ignore action',
+        }
+        return
+      end
+      state = Ticket::State.lookup(id: auto_close_state_id)
+      ticket_ids_found.each { |ticket_id|
+        ticket = Ticket.find_by(id: ticket_id)
+        next if !ticket
+        ticket.state_id = auto_close_state_id
+        ticket.save!
+      }
+      render json: {
+        result: "closed tickets with ids #{ticket_ids_found.join(',')}",
+        ticket_ids: ticket_ids_found,
+      }
+      return
+    end
+
+    ticket = Ticket.create!(
+      group_id: group_id,
+      customer_id: customer.id,
+      title: title,
+      preferences: {
+        check_mk: {
+          host: params[:host],
+          service: params[:service],
+        },
+      }
+    )
+    article = Ticket::Article.create!(
+      ticket_id: ticket.id,
+      type_id: Ticket::Article::Type.find_by(name: 'web').id,
+      sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
+      body: body,
+      subject: title,
+      internal: false,
+    )
+
+    render json: {
+      result: "new ticket created (ticket id: #{ticket.id})",
+      ticket_id: ticket.id,
+      ticket_number: ticket.number,
+    }
+  end
+
+  private
+
+  def check_configured
+    http_log_config facility: 'check_mk'
+
+    if !Setting.get('check_mk_integration')
+      raise Exceptions::UnprocessableEntity, 'Feature is disable, please contact your admin to enable it!'
+    end
+
+    if Setting.get('check_mk_token') != params[:token]
+      raise Exceptions::UnprocessableEntity, 'Invalid token!'
+    end
+  end
+
+end
diff --git a/app/models/channel/filter/monitoring_base.rb b/app/models/channel/filter/monitoring_base.rb
index a870df71e..c1370d02b 100644
--- a/app/models/channel/filter/monitoring_base.rb
+++ b/app/models/channel/filter/monitoring_base.rb
@@ -62,8 +62,6 @@ class Channel::Filter::MonitoringBase
       ticket = Ticket.find_by(id: ticket_id)
       next if !ticket
       next if !ticket.preferences
-      next if !ticket.preferences['integration']
-      next if ticket.preferences['integration'] != integration
       next if !ticket.preferences[integration]
       next if !ticket.preferences[integration]['host']
       next if ticket.preferences[integration]['host'] != result['host']
@@ -88,7 +86,6 @@ class Channel::Filter::MonitoringBase
         mail[ 'x-zammad-ticket-preferences'.to_sym ] = {}
       end
       preferences = {}
-      preferences['integration'] = integration
       preferences[integration] = result
       preferences.each { |key, value|
         mail[ 'x-zammad-ticket-preferences'.to_sym ][key] = value
diff --git a/app/models/observer/ticket/user_ticket_counter/background_job.rb b/app/models/observer/ticket/user_ticket_counter/background_job.rb
index 0dc6521e0..a09904d06 100644
--- a/app/models/observer/ticket/user_ticket_counter/background_job.rb
+++ b/app/models/observer/ticket/user_ticket_counter/background_job.rb
@@ -7,18 +7,22 @@ class Observer::Ticket::UserTicketCounter::BackgroundJob
   def perform
 
     # open ticket count
-    state_open = Ticket::State.by_category(:open)
-    tickets_open = Ticket.where(
-      customer_id: @customer_id,
-      state_id: state_open,
-    ).count()
+    tickets_open = 0
+    tickets_closed = 0
+    if @customer_id != 1
+      state_open = Ticket::State.by_category(:open)
+      tickets_open = Ticket.where(
+        customer_id: @customer_id,
+        state_id: state_open,
+      ).count()
 
-    # closed ticket count
-    state_closed = Ticket::State.by_category(:closed)
-    tickets_closed = Ticket.where(
-      customer_id: @customer_id,
-      state_id: state_closed,
-    ).count()
+      # closed ticket count
+      state_closed = Ticket::State.by_category(:closed)
+      tickets_closed = Ticket.where(
+        customer_id: @customer_id,
+        state_id: state_closed,
+      ).count()
+    end
 
     # check if update is needed
     customer = User.lookup(id: @customer_id)
diff --git a/config/routes/integration_check_mk.rb b/config/routes/integration_check_mk.rb
new file mode 100644
index 000000000..323201145
--- /dev/null
+++ b/config/routes/integration_check_mk.rb
@@ -0,0 +1,5 @@
+Zammad::Application.routes.draw do
+  api_path = Rails.configuration.api_path
+
+  match api_path + '/integration/check_mk/:token',   to: 'integration/check_mk#update',   via: :post, defaults: { format: 'json' }
+end
diff --git a/contrib/cleanup.sh b/contrib/cleanup.sh
index c057c0dbb..309e91587 100755
--- a/contrib/cleanup.sh
+++ b/contrib/cleanup.sh
@@ -7,3 +7,4 @@ rm -rf app/assets/javascripts/app/views/layout_ref/
 rm app/assets/javascripts/app/controllers/karma.coffee
 rm app/assets/javascripts/app/controllers/report.coffee
 rm app/assets/javascripts/app/controllers/report_profile.coffee
+rm app/assets/javascripts/app/controllers/_integration/check_mk.coffee
diff --git a/db/migrate/20170820000001_check_mk_integration.rb b/db/migrate/20170820000001_check_mk_integration.rb
new file mode 100644
index 000000000..8952108b6
--- /dev/null
+++ b/db/migrate/20170820000001_check_mk_integration.rb
@@ -0,0 +1,119 @@
+class CheckMkIntegration < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title: 'Check_MK integration',
+      name: 'check_mk_integration',
+      area: 'Integration::Switch',
+      description: 'Defines if Check_MK (http://mathias-kettner.com/check_mk.html) is enabled or not.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'check_mk_integration',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: false,
+      preferences: {
+        prio: 1,
+        permission: ['admin.integration'],
+      },
+      frontend: false
+    )
+    Setting.create_if_not_exists(
+      title: 'Group',
+      name: 'check_mk_group_id',
+      area: 'Integration::CheckMK',
+      description: 'Defines the group of created tickets.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: false,
+            name: 'check_mk_group_id',
+            tag: 'select',
+            relation: 'Group',
+          },
+        ],
+      },
+      state: 1,
+      preferences: {
+        prio: 2,
+        permission: ['admin.integration'],
+      },
+      frontend: false
+    )
+    Setting.create_if_not_exists(
+      title: 'Auto close',
+      name: 'check_mk_auto_close',
+      area: 'Integration::CheckMK',
+      description: 'Defines if tickets should be closed if service is recovered.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'check_mk_auto_close',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: true,
+      preferences: {
+        prio: 3,
+        permission: ['admin.integration'],
+      },
+      frontend: false
+    )
+    Setting.create_if_not_exists(
+      title: 'Auto close state',
+      name: 'check_mk_auto_close_state_id',
+      area: 'Integration::CheckMK',
+      description: 'Defines the state of auto closed tickets.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: false,
+            name: 'check_mk_auto_close_state_id',
+            tag: 'select',
+            relation: 'TicketState',
+          },
+        ],
+      },
+      state: 4,
+      preferences: {
+        prio: 4,
+        permission: ['admin.integration'],
+      },
+      frontend: false
+    )
+    Setting.create_if_not_exists(
+      title: 'Check_MK tolen',
+      name: 'check_mk_token',
+      area: 'Core',
+      description: 'Defines the Check_MK token for allowing updates.',
+      options: {},
+      state: SecureRandom.hex(16),
+      preferences: {
+        permission: ['admin.integration'],
+      },
+      frontend: false
+    )
+  end
+
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 628516ab6..de3b2d638 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -2847,6 +2847,117 @@ Setting.create_if_not_exists(
   },
   frontend: false
 )
+Setting.create_if_not_exists(
+  title: 'Check_MK integration',
+  name: 'check_mk_integration',
+  area: 'Integration::Switch',
+  description: 'Defines if Check_MK (http://mathias-kettner.com/check_mk.html) is enabled or not.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'check_mk_integration',
+        tag: 'boolean',
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: false,
+  preferences: {
+    prio: 1,
+    permission: ['admin.integration'],
+  },
+  frontend: false
+)
+Setting.create_if_not_exists(
+  title: 'Group',
+  name: 'check_mk_group_id',
+  area: 'Integration::CheckMK',
+  description: 'Defines the group of created tickets.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: false,
+        name: 'check_mk_group_id',
+        tag: 'select',
+        relation: 'Group',
+      },
+    ],
+  },
+  state: 1,
+  preferences: {
+    prio: 2,
+    permission: ['admin.integration'],
+  },
+  frontend: false
+)
+Setting.create_if_not_exists(
+  title: 'Auto close',
+  name: 'check_mk_auto_close',
+  area: 'Integration::CheckMK',
+  description: 'Defines if tickets should be closed if service is recovered.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'check_mk_auto_close',
+        tag: 'boolean',
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: true,
+  preferences: {
+    prio: 3,
+    permission: ['admin.integration'],
+  },
+  frontend: false
+)
+Setting.create_if_not_exists(
+  title: 'Auto close state',
+  name: 'check_mk_auto_close_state_id',
+  area: 'Integration::CheckMK',
+  description: 'Defines the state of auto closed tickets.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: false,
+        name: 'check_mk_auto_close_state_id',
+        tag: 'select',
+        relation: 'TicketState',
+      },
+    ],
+  },
+  state: 4,
+  preferences: {
+    prio: 4,
+    permission: ['admin.integration'],
+  },
+  frontend: false
+)
+Setting.create_if_not_exists(
+  title: 'Check_MK tolen',
+  name: 'check_mk_token',
+  area: 'Core',
+  description: 'Defines the Check_MK token for allowing updates.',
+  options: {},
+  state: SecureRandom.hex(16),
+  preferences: {
+    permission: ['admin.integration'],
+  },
+  frontend: false
+)
+
 Setting.create_if_not_exists(
   title: 'LDAP integration',
   name: 'ldap_integration',
diff --git a/lib/models.rb b/lib/models.rb
index ce4dcffca..a7a1140fa 100644
--- a/lib/models.rb
+++ b/lib/models.rb
@@ -242,7 +242,7 @@ returns
       # update items
       ActiveRecord::Base.transaction do
         items_to_update.each { |_id, item|
-          item.save
+          item.save!
         }
       end
     }
diff --git a/test/controllers/integration_check_mk_controller_test.rb b/test/controllers/integration_check_mk_controller_test.rb
new file mode 100644
index 000000000..6bef50bea
--- /dev/null
+++ b/test/controllers/integration_check_mk_controller_test.rb
@@ -0,0 +1,270 @@
+# encoding: utf-8
+require 'test_helper'
+
+class IntegationCheckMkControllerTest < ActionDispatch::IntegrationTest
+  setup do
+    token = SecureRandom.urlsafe_base64(16)
+    Setting.set('check_mk_token', token)
+    Setting.set('check_mk_integration', true)
+  end
+
+  test '01 without token' do
+    post '/api/v1/integration/check_mk/', {}
+    assert_response(404)
+  end
+
+  test '01 invalid token & enabled feature' do
+    post '/api/v1/integration/check_mk/invalid_token', {}
+    assert_response(422)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+    assert_equal('Invalid token!', result['error'])
+  end
+
+  test '01 invalid token & disabled feature' do
+    Setting.set('check_mk_integration', false)
+
+    post '/api/v1/integration/check_mk/invalid_token', {}
+    assert_response(422)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+    assert_equal('Feature is disable, please contact your admin to enable it!', result['error'])
+  end
+
+  test '02 ticket create & close' do
+    params = {
+      event_id: '123',
+      state: 'down',
+      host: 'some host',
+      service: 'some service',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert(result['result'])
+    assert(result['ticket_id'])
+    assert(result['ticket_number'])
+
+    ticket = Ticket.find(result['ticket_id'])
+    assert_equal('new', ticket.state.name)
+    assert_equal(1, ticket.articles.count)
+
+    params = {
+      event_id: '123',
+      state: 'up',
+      host: 'some host',
+      service: 'some service',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert(result['result'])
+    assert(result['ticket_ids'].include?(ticket.id))
+
+    ticket.reload
+    assert_equal('closed', ticket.state.name)
+    assert_equal(2, ticket.articles.count)
+  end
+
+  test '02 ticket create & create & auto close' do
+    params = {
+      event_id: '123',
+      state: 'down',
+      host: 'some host',
+      service: 'some service',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert(result['result'])
+    assert(result['ticket_id'])
+    assert(result['ticket_number'])
+
+    ticket = Ticket.find(result['ticket_id'])
+    assert_equal('new', ticket.state.name)
+    assert_equal(1, ticket.articles.count)
+
+    params = {
+      event_id: '123',
+      state: 'down',
+      host: 'some host',
+      service: 'some service',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert_equal('ticket already open, added note', result['result'])
+    assert(result['ticket_ids'].include?(ticket.id))
+
+    ticket.reload
+    assert_equal('new', ticket.state.name)
+    assert_equal(2, ticket.articles.count)
+
+    params = {
+      event_id: '123',
+      state: 'up',
+      host: 'some host',
+      service: 'some service',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert(result['result'])
+    assert(result['ticket_ids'].include?(ticket.id))
+
+    ticket.reload
+    assert_equal('closed', ticket.state.name)
+    assert_equal(3, ticket.articles.count)
+  end
+
+  test '02 ticket close' do
+    params = {
+      event_id: '123',
+      state: 'up',
+      host: 'some host',
+      service: 'some service',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert_equal('no open tickets found, ignore action', result['result'])
+  end
+
+  test '02 ticket create & create & no auto close' do
+    Setting.set('check_mk_auto_close', false)
+    params = {
+      event_id: '123',
+      state: 'down',
+      host: 'some host',
+      service: 'some service',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert(result['result'])
+    assert(result['ticket_id'])
+    assert(result['ticket_number'])
+
+    ticket = Ticket.find(result['ticket_id'])
+    assert_equal('new', ticket.state.name)
+    assert_equal(1, ticket.articles.count)
+
+    params = {
+      event_id: '123',
+      state: 'down',
+      host: 'some host',
+      service: 'some service',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert_equal('ticket already open, added note', result['result'])
+    assert(result['ticket_ids'].include?(ticket.id))
+
+    ticket.reload
+    assert_equal('new', ticket.state.name)
+    assert_equal(2, ticket.articles.count)
+
+    params = {
+      event_id: '123',
+      state: 'up',
+      host: 'some host',
+      service: 'some service',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert_equal('ticket already open, added note', result['result'])
+    assert(result['ticket_ids'].include?(ticket.id))
+
+    ticket.reload
+    assert_equal('new', ticket.state.name)
+    assert_equal(3, ticket.articles.count)
+  end
+
+  test '02 ticket create & create & auto close - host only' do
+    params = {
+      event_id: '123',
+      state: 'down',
+      host: 'some host',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert(result['result'])
+    assert(result['ticket_id'])
+    assert(result['ticket_number'])
+
+    ticket = Ticket.find(result['ticket_id'])
+    assert_equal('new', ticket.state.name)
+    assert_equal(1, ticket.articles.count)
+
+    params = {
+      event_id: '123',
+      state: 'down',
+      host: 'some host',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert_equal('ticket already open, added note', result['result'])
+    assert(result['ticket_ids'].include?(ticket.id))
+
+    ticket.reload
+    assert_equal('new', ticket.state.name)
+    assert_equal(2, ticket.articles.count)
+
+    params = {
+      event_id: '123',
+      state: 'up',
+      host: 'some host',
+    }
+    post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params
+    assert_response(200)
+
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+
+    assert(result['result'])
+    assert(result['ticket_ids'].include?(ticket.id))
+
+    ticket.reload
+    assert_equal('closed', ticket.state.name)
+    assert_equal(3, ticket.articles.count)
+  end
+end
diff --git a/test/unit/integration_icinga_test.rb b/test/unit/integration_icinga_test.rb
index 7a765414d..b10e656ff 100644
--- a/test/unit/integration_icinga_test.rb
+++ b/test/unit/integration_icinga_test.rb
@@ -41,7 +41,6 @@ Comment: [] =
     ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_p.state.name)
     assert(ticket_p.preferences)
-    assert_not(ticket_p.preferences['integration'])
     assert_not(ticket_p.preferences['icinga'])
 
     # RBL check
@@ -69,8 +68,6 @@ IPv4:    127.0.0.1="
     ticket_0, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_0.state.name)
     assert(ticket_0.preferences)
-    assert(ticket_0.preferences['integration'])
-    assert_equal('icinga', ticket_0.preferences['integration'])
     assert(ticket_0.preferences['icinga'])
     assert_equal('apn4711.dc.example.com (Display Name: "apn4711.dc.example.com")', ticket_0.preferences['icinga']['host'])
     assert_equal('CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of 38 (ix.dnsbl.example.com)', ticket_0.preferences['icinga']['info'])
@@ -102,8 +99,6 @@ IPv4:    127.0.0.1="
     ticket_0_1, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_0_1.state.name)
     assert(ticket_0_1.preferences)
-    assert(ticket_0_1.preferences['integration'])
-    assert_equal('icinga', ticket_0_1.preferences['integration'])
     assert(ticket_0_1.preferences['icinga'])
     assert_equal('apn4711.dc.example.com (Display Name: "apn4711.dc.example.com")', ticket_0_1.preferences['icinga']['host'])
     assert_equal('CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of 38 (ix.dnsbl.example.com)', ticket_0_1.preferences['icinga']['info'])
@@ -135,8 +130,6 @@ IPv4:    127.0.0.1="
     ticket_0_2, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('closed', ticket_0_2.state.name)
     assert(ticket_0_2.preferences)
-    assert(ticket_0_2.preferences['integration'])
-    assert_equal('icinga', ticket_0_2.preferences['integration'])
     assert(ticket_0_2.preferences['icinga'])
     assert_equal('apn4711.dc.example.com (Display Name: "apn4711.dc.example.com")', ticket_0_2.preferences['icinga']['host'])
     assert_equal('CHECK_RBL CRITICAL - apn4711.dc.example.com BLACKLISTED on 1 server of 38 (ix.dnsbl.example.com)', ticket_0_2.preferences['icinga']['info'])
@@ -173,8 +166,6 @@ Comment: [] =
     ticket_1, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_1.state.name)
     assert(ticket_1.preferences)
-    assert(ticket_1.preferences['integration'])
-    assert_equal('icinga', ticket_1.preferences['integration'])
     assert(ticket_1.preferences['icinga'])
     assert_equal('host.internal.loc', ticket_1.preferences['icinga']['host'])
     assert_equal('CPU Load', ticket_1.preferences['icinga']['service'])
@@ -209,8 +200,6 @@ Comment: [] =
     ticket_2, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_2.state.name)
     assert(ticket_2.preferences)
-    assert(ticket_2.preferences['integration'])
-    assert_equal('icinga', ticket_2.preferences['integration'])
     assert(ticket_2.preferences['icinga'])
     assert_equal('host.internal.loc', ticket_2.preferences['icinga']['host'])
     assert_equal('Disk Usage 123', ticket_2.preferences['icinga']['service'])
@@ -246,8 +235,6 @@ Comment: [] =
     ticket_1_1, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_1_1.state.name)
     assert(ticket_1_1.preferences)
-    assert(ticket_1_1.preferences['integration'])
-    assert_equal('icinga', ticket_1_1.preferences['integration'])
     assert(ticket_1_1.preferences['icinga'])
     assert_equal('host.internal.loc', ticket_1_1.preferences['icinga']['host'])
     assert_equal('CPU Load', ticket_1_1.preferences['icinga']['service'])
@@ -284,8 +271,6 @@ Comment: [] =
     assert_equal(ticket_1.id, ticket_1_2.id)
     assert_equal('closed', ticket_1_2.state.name)
     assert(ticket_1_2.preferences)
-    assert(ticket_1_2.preferences['integration'])
-    assert_equal('icinga', ticket_1_2.preferences['integration'])
     assert(ticket_1_2.preferences['icinga'])
     assert_equal('host.internal.loc', ticket_1_2.preferences['icinga']['host'])
     assert_equal('CPU Load', ticket_1_2.preferences['icinga']['service'])
@@ -318,8 +303,6 @@ Comment: [] =
     ticket_3, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_3.state.name)
     assert(ticket_3.preferences)
-    assert(ticket_3.preferences['integration'])
-    assert_equal('icinga', ticket_3.preferences['integration'])
     assert(ticket_3.preferences['icinga'])
     assert_equal('apn4711.dc.example.com', ticket_3.preferences['icinga']['host'])
     assert_nil(ticket_3.preferences['icinga']['service'])
@@ -354,8 +337,6 @@ Comment: [] =
     assert_equal(ticket_3.id, ticket_3_1.id)
     assert_equal('closed', ticket_3_1.state.name)
     assert(ticket_3_1.preferences)
-    assert(ticket_3_1.preferences['integration'])
-    assert_equal('icinga', ticket_3_1.preferences['integration'])
     assert(ticket_3_1.preferences['icinga'])
     assert_equal('apn4711.dc.example.com', ticket_3.preferences['icinga']['host'])
     assert_nil(ticket_3_1.preferences['icinga']['service'])
diff --git a/test/unit/integration_nagios_test.rb b/test/unit/integration_nagios_test.rb
index 5b4136352..e4ef19189 100644
--- a/test/unit/integration_nagios_test.rb
+++ b/test/unit/integration_nagios_test.rb
@@ -37,7 +37,6 @@ WARNING - load average: 3.44, 0.99, 0.35
     ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_p.state.name)
     assert(ticket_p.preferences)
-    assert_not(ticket_p.preferences['integration'])
     assert_not(ticket_p.preferences['nagios'])
 
     # matching sender - CPU Load/host.internal.loc
@@ -67,8 +66,6 @@ WARNING - load average: 3.44, 0.99, 0.35
     ticket_1, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_1.state.name)
     assert(ticket_1.preferences)
-    assert(ticket_1.preferences['integration'])
-    assert_equal('nagios', ticket_1.preferences['integration'])
     assert(ticket_1.preferences['nagios'])
     assert_equal('host.internal.loc', ticket_1.preferences['nagios']['host'])
     assert_equal('CPU Load', ticket_1.preferences['nagios']['service'])
@@ -101,8 +98,6 @@ WARNING - load average: 3.44, 0.99, 0.35
     ticket_2, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_2.state.name)
     assert(ticket_2.preferences)
-    assert(ticket_2.preferences['integration'])
-    assert_equal('nagios', ticket_2.preferences['integration'])
     assert(ticket_2.preferences['nagios'])
     assert_equal('host.internal.loc', ticket_2.preferences['nagios']['host'])
     assert_equal('Disk Usage 123', ticket_2.preferences['nagios']['service'])
@@ -136,8 +131,6 @@ WARNING - load average: 3.44, 0.99, 0.35
     ticket_1_1, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_1_1.state.name)
     assert(ticket_1_1.preferences)
-    assert(ticket_1_1.preferences['integration'])
-    assert_equal('nagios', ticket_1_1.preferences['integration'])
     assert(ticket_1_1.preferences['nagios'])
     assert_equal('host.internal.loc', ticket_1_1.preferences['nagios']['host'])
     assert_equal('CPU Load', ticket_1_1.preferences['nagios']['service'])
@@ -170,8 +163,6 @@ Additional Info:
     assert_equal(ticket_1.id, ticket_1_2.id)
     assert_equal('closed', ticket_1_2.state.name)
     assert(ticket_1_2.preferences)
-    assert(ticket_1_2.preferences['integration'])
-    assert_equal('nagios', ticket_1_2.preferences['integration'])
     assert(ticket_1_2.preferences['nagios'])
     assert_equal('host.internal.loc', ticket_1_2.preferences['nagios']['host'])
     assert_equal('CPU Load', ticket_1_2.preferences['nagios']['service'])
@@ -204,8 +195,6 @@ Comment: [] =
     ticket_3, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
     assert_equal('new', ticket_3.state.name)
     assert(ticket_3.preferences)
-    assert(ticket_3.preferences['integration'])
-    assert_equal('nagios', ticket_3.preferences['integration'])
     assert(ticket_3.preferences['nagios'])
     assert_equal('apn4711.dc.example.com', ticket_3.preferences['nagios']['host'])
     assert_nil(ticket_3.preferences['nagios']['service'])
@@ -240,8 +229,6 @@ Comment: [] =
     assert_equal(ticket_3.id, ticket_3_1.id)
     assert_equal('closed', ticket_3_1.state.name)
     assert(ticket_3_1.preferences)
-    assert(ticket_3_1.preferences['integration'])
-    assert_equal('nagios', ticket_3_1.preferences['integration'])
     assert(ticket_3_1.preferences['nagios'])
     assert_equal('apn4711.dc.example.com', ticket_3.preferences['nagios']['host'])
     assert_nil(ticket_3_1.preferences['nagios']['service'])

From 4bd8da957f0aebe7b5bf8da3f6d3f714b67d9ad1 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 22 Aug 2017 09:23:45 +0200
Subject: [PATCH 202/234] Fixed issue #1347 - Group retrieval fails for
 objectClass 'organization'.

---
 lib/ldap/group.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/ldap/group.rb b/lib/ldap/group.rb
index ba60b8297..87bd051ea 100644
--- a/lib/ldap/group.rb
+++ b/lib/ldap/group.rb
@@ -112,7 +112,7 @@ class Ldap
     #
     # @return [String, nil] The active or found filter or nil if none could be found.
     def filter
-      @filter ||= lookup_filter(['(objectClass=group)', '(objectClass=posixgroup)'])
+      @filter ||= lookup_filter(['(objectClass=group)', '(objectClass=posixgroup)', '(objectClass=organization)'])
     end
 
     # The active uid attribute of the instance. If none give on initialization an automatic lookup is performed.

From 14711a682645a23506d9f8dbe0cca8392cb5da10 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 22 Aug 2017 14:55:36 +0200
Subject: [PATCH 203/234] Fixed issue #1351 - handling of incoming mails seems
 strange / customer is not set correctly.

---
 app/models/channel/filter/identify_sender.rb  |  2 +-
 .../filter/sender_is_system_address.rb        | 20 +++----
 app/models/email_address.rb                   | 10 ++++
 app/models/ticket/overviews.rb                |  4 +-
 ...822000001_agend_based_sender_issue_1351.rb | 14 +++++
 ..._sender_is_system_address_or_agent_test.rb | 53 ++++++++++++++++++-
 6 files changed, 88 insertions(+), 15 deletions(-)
 create mode 100644 db/migrate/20170822000001_agend_based_sender_issue_1351.rb

diff --git a/app/models/channel/filter/identify_sender.rb b/app/models/channel/filter/identify_sender.rb
index a5833fcf9..e408ab10e 100644
--- a/app/models/channel/filter/identify_sender.rb
+++ b/app/models/channel/filter/identify_sender.rb
@@ -35,7 +35,7 @@ module Channel::Filter::IdentifySender
             items.each { |item|
 
               # skip if recipient is system email
-              next if EmailAddress.find_by(email: item.address)
+              next if EmailAddress.find_by(email: item.address.downcase)
 
               customer_user = user_create(
                 login: item.address,
diff --git a/app/models/channel/filter/sender_is_system_address.rb b/app/models/channel/filter/sender_is_system_address.rb
index 1321edd3f..8e58fe51a 100644
--- a/app/models/channel/filter/sender_is_system_address.rb
+++ b/app/models/channel/filter/sender_is_system_address.rb
@@ -5,13 +5,13 @@ module Channel::Filter::SenderIsSystemAddress
   def self.run(_channel, mail)
 
     # if attributes already set by header
-    return if mail[ 'x-zammad-ticket-create-article-sender'.to_sym ]
-    return if mail[ 'x-zammad-article-sender'.to_sym ]
+    return if mail['x-zammad-ticket-create-article-sender'.to_sym]
+    return if mail['x-zammad-article-sender'.to_sym]
 
     # check if sender address is system
     form = 'raw-from'.to_sym
-    return if !mail[form]
-    return if !mail[:to]
+    return if mail[form].blank?
+    return if mail[:to].blank?
 
     # in case, set sender
     begin
@@ -19,8 +19,8 @@ module Channel::Filter::SenderIsSystemAddress
       items = mail[form].addrs
       items.each { |item|
         next if !EmailAddress.find_by(email: item.address.downcase)
-        mail[ 'x-zammad-ticket-create-article-sender'.to_sym ] = 'Agent'
-        mail[ 'x-zammad-article-sender'.to_sym ] = 'Agent'
+        mail['x-zammad-ticket-create-article-sender'.to_sym] = 'Agent'
+        mail['x-zammad-article-sender'.to_sym] = 'Agent'
         return true
       }
     rescue => e
@@ -28,13 +28,13 @@ module Channel::Filter::SenderIsSystemAddress
     end
 
     # check if sender is agent
-    return if mail[:from_email].empty?
+    return if mail[:from_email].blank?
     begin
-      user = User.find_by(email: mail[:from_email])
+      user = User.find_by(email: mail[:from_email].downcase)
       return if !user
       return if !user.permissions?('ticket.agent')
-      mail[ 'x-zammad-ticket-create-article-sender'.to_sym ] = 'Agent'
-      mail[ 'x-zammad-article-sender'.to_sym ] = 'Agent'
+      mail['x-zammad-ticket-create-article-sender'.to_sym] = 'Agent'
+      mail['x-zammad-article-sender'.to_sym] = 'Agent'
       return true
     rescue => e
       Rails.logger.error 'ERROR: SenderIsSystemAddress: ' + e.inspect
diff --git a/app/models/email_address.rb b/app/models/email_address.rb
index 6c36238e9..3c9985d30 100644
--- a/app/models/email_address.rb
+++ b/app/models/email_address.rb
@@ -8,6 +8,7 @@ class EmailAddress < ApplicationModel
   validates       :realname, presence: true
   validates       :email,    presence: true
 
+  before_validation :check_email
   before_create   :check_if_channel_exists_set_inactive
   before_update   :check_if_channel_exists_set_inactive
   after_create    :update_email_address_id
@@ -41,6 +42,15 @@ check and if channel not exists reset configured channels for email addresses
 
   private
 
+  def check_email
+    return true if Setting.get('import_mode')
+    return true if email.blank?
+    self.email = email.downcase.strip
+    raise Exceptions::UnprocessableEntity, 'Invalid email' if email !~ /@/
+    raise Exceptions::UnprocessableEntity, 'Invalid email' if email =~ /\s/
+    true
+  end
+
   # set email address to inactive/active if channel exists or not
   def check_if_channel_exists_set_inactive
 
diff --git a/app/models/ticket/overviews.rb b/app/models/ticket/overviews.rb
index bea92fced..644039a64 100644
--- a/app/models/ticket/overviews.rb
+++ b/app/models/ticket/overviews.rb
@@ -5,9 +5,7 @@ module Ticket::Overviews
 
 all overviews by user
 
-  result = Ticket::Overviews.all(
-    current_user: User.find(123),
-  )
+  result = Ticket::Overviews.all(current_user: User.find(123))
 
 returns
 
diff --git a/db/migrate/20170822000001_agend_based_sender_issue_1351.rb b/db/migrate/20170822000001_agend_based_sender_issue_1351.rb
new file mode 100644
index 000000000..8095b238e
--- /dev/null
+++ b/db/migrate/20170822000001_agend_based_sender_issue_1351.rb
@@ -0,0 +1,14 @@
+class AgendBasedSenderIssue1351 < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+    EmailAddress.all.each { |email_address|
+      begin
+        email_address.save!
+      rescue => e
+        Rails.logger.error "Unable to update EmailAddress.find(#{email_address.id}) '#{email_address.inspect}': #{e.message}"
+      end
+    }
+  end
+end
diff --git a/test/unit/email_process_sender_is_system_address_or_agent_test.rb b/test/unit/email_process_sender_is_system_address_or_agent_test.rb
index f4a62daba..47c0f62e4 100644
--- a/test/unit/email_process_sender_is_system_address_or_agent_test.rb
+++ b/test/unit/email_process_sender_is_system_address_or_agent_test.rb
@@ -7,7 +7,7 @@ class EmailProcessSenderIsSystemAddressOrAgent < ActiveSupport::TestCase
     EmailAddress.create_or_update(
       channel_id: 1,
       realname: 'My System',
-      email: 'myzammad@system.test',
+      email: 'Myzammad@system.TEST',
       active: true,
       updated_by_id: 1,
       created_by_id: 1,
@@ -176,5 +176,56 @@ Some Text"
     assert_equal(agent1.id, ticket.created_by_id)
     assert_equal(agent1.id, article.created_by_id)
 
+    email_raw_string = "From: ticket-system-sender-AGENT1@example.com
+To: MYZAMMAD@system.test, ticket-system-sender-CUSTOMER1@example.com
+Subject: some subject #4
+
+Some Text"
+
+    ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
+    ticket = Ticket.find(ticket_p.id)
+    article = Ticket::Article.find(article_p.id)
+    assert_equal('some subject #4', ticket.title)
+    assert_equal('open', ticket.state.name)
+    assert_equal('Agent', ticket.create_article_sender.name)
+    assert_equal('Agent', article.sender.name)
+    assert_equal('ticket-system-sender-customer1@example.com', ticket.customer.email)
+    assert_equal(agent1.id, ticket.created_by_id)
+    assert_equal(agent1.id, article.created_by_id)
+
+    email_raw_string = "From: ticket-system-sender-agent1@example.com
+To: myzammad@system.test
+Subject: some subject #5
+
+Some Text"
+
+    ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
+    ticket = Ticket.find(ticket_p.id)
+    article = Ticket::Article.find(article_p.id)
+    assert_equal('some subject #5', ticket.title)
+    assert_equal('open', ticket.state.name)
+    assert_equal('Agent', ticket.create_article_sender.name)
+    assert_equal('Agent', article.sender.name)
+    assert_equal('ticket-system-sender-agent1@example.com', ticket.customer.email)
+    assert_equal(agent1.id, ticket.created_by_id)
+    assert_equal(agent1.id, article.created_by_id)
+
+    email_raw_string = "From: ticket-system-sender-agent1@example.com
+To: myZammad@system.Test
+Subject: some subject #6
+
+Some Text"
+
+    ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
+    ticket = Ticket.find(ticket_p.id)
+    article = Ticket::Article.find(article_p.id)
+    assert_equal('some subject #6', ticket.title)
+    assert_equal('open', ticket.state.name)
+    assert_equal('Agent', ticket.create_article_sender.name)
+    assert_equal('Agent', article.sender.name)
+    assert_equal('ticket-system-sender-agent1@example.com', ticket.customer.email)
+    assert_equal(agent1.id, ticket.created_by_id)
+    assert_equal(agent1.id, article.created_by_id)
+
   end
 end

From f35645e051eb0939a08820a044f847f4c6a942f5 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 22 Aug 2017 19:36:48 +0200
Subject: [PATCH 204/234] Prevent database dead locks.

---
 app/controllers/taskbar_controller.rb                |  8 ++++++--
 app/models/observer/organization/ref_object_touch.rb | 12 ++++++++++--
 app/models/taskbar.rb                                |  8 +++++---
 3 files changed, 21 insertions(+), 7 deletions(-)

diff --git a/app/controllers/taskbar_controller.rb b/app/controllers/taskbar_controller.rb
index dd4cd7b61..ade959ade 100644
--- a/app/controllers/taskbar_controller.rb
+++ b/app/controllers/taskbar_controller.rb
@@ -21,14 +21,18 @@ class TaskbarController < ApplicationController
   def update
     taskbar = Taskbar.find(params[:id])
     access(taskbar)
-    taskbar.update_attributes!(Taskbar.param_cleanup(params))
+    taskbar.with_lock do
+      taskbar.update_attributes!(Taskbar.param_cleanup(params))
+    end
     model_update_render_item(taskbar)
   end
 
   def destroy
     taskbar = Taskbar.find(params[:id])
     access(taskbar)
-    taskbar.destroy
+    taskbar.with_lock do
+      taskbar.destroy
+    end
     model_destroy_render_item()
   end
 
diff --git a/app/models/observer/organization/ref_object_touch.rb b/app/models/observer/organization/ref_object_touch.rb
index 043113b28..beec37fd4 100644
--- a/app/models/observer/organization/ref_object_touch.rb
+++ b/app/models/observer/organization/ref_object_touch.rb
@@ -24,11 +24,19 @@ class Observer::Organization::RefObjectTouch < ActiveRecord::Observer
     return if User.where(organization_id: record.id).count > 100
 
     # touch organizations tickets
-    Ticket.select('id').where(organization_id: record.id).each(&:touch)
+    Ticket.select('id').where(organization_id: record.id).pluck(:id).each { |ticket_id|
+      ticket = Ticket.find(ticket_id)
+      ticket.with_lock do
+        ticket.touch
+      end
+    }
 
     # touch current members
     record.member_ids.uniq.each { |user_id|
-      User.find(user_id).touch
+      user = User.find(user_id)
+      user.with_lock do
+        user.touch
+      end
     }
   end
 end
diff --git a/app/models/taskbar.rb b/app/models/taskbar.rb
index f4614a15c..63c64d860 100644
--- a/app/models/taskbar.rb
+++ b/app/models/taskbar.rb
@@ -88,9 +88,11 @@ class Taskbar < ApplicationModel
     # update other taskbars
     Taskbar.where(key: key).order(:created_at, :id).each { |taskbar|
       next if taskbar.id == id
-      taskbar.preferences = preferences
-      taskbar.local_update = true
-      taskbar.save!
+      taskbar.with_lock do
+        taskbar.preferences = preferences
+        taskbar.local_update = true
+        taskbar.save!
+      end
     }
 
     return true if destroyed?

From d6bc129af4cf669df662c6179a087ac93ac5e62e Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Wed, 23 Aug 2017 16:41:01 +0200
Subject: [PATCH 205/234] Fixed bug #1175: DynamicFields imported from OTRS are
 mandatory and stop input forms from submitting.

---
 lib/import/otrs/dynamic_field/checkbox.rb             |  2 +-
 lib/import/otrs/dynamic_field/date.rb                 |  2 +-
 lib/import/otrs/dynamic_field/date_time.rb            |  2 +-
 lib/import/otrs/dynamic_field/dropdown.rb             | 11 ++++++-----
 lib/import/otrs/dynamic_field/multiselect.rb          | 11 ++++++-----
 lib/import/otrs/dynamic_field/text.rb                 |  2 +-
 lib/import/otrs/dynamic_field/text_area.rb            |  2 +-
 spec/lib/import/otrs/dynamic_field/checkbox_spec.rb   |  2 +-
 spec/lib/import/otrs/dynamic_field/date_spec.rb       |  2 +-
 spec/lib/import/otrs/dynamic_field/date_time_spec.rb  |  2 +-
 spec/lib/import/otrs/dynamic_field/dropdown_spec.rb   |  5 +++--
 .../lib/import/otrs/dynamic_field/multiselect_spec.rb |  5 +++--
 spec/lib/import/otrs/dynamic_field/text_area_spec.rb  |  2 +-
 spec/lib/import/otrs/dynamic_field/text_spec.rb       |  2 +-
 14 files changed, 28 insertions(+), 24 deletions(-)

diff --git a/lib/import/otrs/dynamic_field/checkbox.rb b/lib/import/otrs/dynamic_field/checkbox.rb
index 8666986ac..33044c8c6 100644
--- a/lib/import/otrs/dynamic_field/checkbox.rb
+++ b/lib/import/otrs/dynamic_field/checkbox.rb
@@ -11,7 +11,7 @@ module Import
                 true  => 'Yes',
                 false => 'No',
               },
-              null:      false,
+              null:      true,
               translate: true,
             }
           )
diff --git a/lib/import/otrs/dynamic_field/date.rb b/lib/import/otrs/dynamic_field/date.rb
index 6be4508bd..7d8d71133 100644
--- a/lib/import/otrs/dynamic_field/date.rb
+++ b/lib/import/otrs/dynamic_field/date.rb
@@ -14,7 +14,7 @@ module Import
               future: dynamic_field['Config']['YearsInFuture'] != '0',
               past:   dynamic_field['Config']['YearsInPast'] != '0',
               diff:   dynamic_field['Config']['DefaultValue'].to_i / 60 / 60 / 24,
-              null:   false,
+              null:   true,
             }
           )
         end
diff --git a/lib/import/otrs/dynamic_field/date_time.rb b/lib/import/otrs/dynamic_field/date_time.rb
index 997a4ac49..d9a7761b1 100644
--- a/lib/import/otrs/dynamic_field/date_time.rb
+++ b/lib/import/otrs/dynamic_field/date_time.rb
@@ -14,7 +14,7 @@ module Import
               future: dynamic_field['Config']['YearsInFuture'] != '0',
               past:   dynamic_field['Config']['YearsInPast'] != '0',
               diff:   dynamic_field['Config']['DefaultValue'].to_i / 60 / 60,
-              null:   false,
+              null:   true,
             }
           )
         end
diff --git a/lib/import/otrs/dynamic_field/dropdown.rb b/lib/import/otrs/dynamic_field/dropdown.rb
index a6d0d8c5a..6af21498b 100644
--- a/lib/import/otrs/dynamic_field/dropdown.rb
+++ b/lib/import/otrs/dynamic_field/dropdown.rb
@@ -6,11 +6,12 @@ module Import
           @attribute_config.merge!(
             data_type:   'select',
             data_option: {
-              default:   '',
-              multiple:  false,
-              options:   dynamic_field['Config']['PossibleValues'],
-              null:      dynamic_field['Config']['PossibleNone'] == '1',
-              translate: dynamic_field['Config']['TranslatableValues'] == '1',
+              default:    '',
+              multiple:   false,
+              options:    dynamic_field['Config']['PossibleValues'],
+              nulloption: dynamic_field['Config']['PossibleNone'] == '1',
+              null:       true,
+              translate:  dynamic_field['Config']['TranslatableValues'] == '1',
             }
           )
         end
diff --git a/lib/import/otrs/dynamic_field/multiselect.rb b/lib/import/otrs/dynamic_field/multiselect.rb
index 3710fc7d0..f1c13ef06 100644
--- a/lib/import/otrs/dynamic_field/multiselect.rb
+++ b/lib/import/otrs/dynamic_field/multiselect.rb
@@ -6,11 +6,12 @@ module Import
           @attribute_config.merge!(
             data_type:   'select',
             data_option: {
-              default:   '',
-              multiple:  true,
-              options:   dynamic_field['Config']['PossibleValues'],
-              null:      dynamic_field['Config']['PossibleNone'] == '1',
-              translate: dynamic_field['Config']['TranslatableValues'] == '1',
+              default:    '',
+              multiple:   true,
+              options:    dynamic_field['Config']['PossibleValues'],
+              nulloption: dynamic_field['Config']['PossibleNone'] == '1',
+              null:       true,
+              translate:  dynamic_field['Config']['TranslatableValues'] == '1',
             }
           )
         end
diff --git a/lib/import/otrs/dynamic_field/text.rb b/lib/import/otrs/dynamic_field/text.rb
index cafcb7f41..a5067ba02 100644
--- a/lib/import/otrs/dynamic_field/text.rb
+++ b/lib/import/otrs/dynamic_field/text.rb
@@ -9,7 +9,7 @@ module Import
               default:   dynamic_field['Config']['DefaultValue'],
               type:      'text',
               maxlength: 255,
-              null:      false,
+              null:      true,
             }
           )
         end
diff --git a/lib/import/otrs/dynamic_field/text_area.rb b/lib/import/otrs/dynamic_field/text_area.rb
index e4b71ce72..b25d54ce2 100644
--- a/lib/import/otrs/dynamic_field/text_area.rb
+++ b/lib/import/otrs/dynamic_field/text_area.rb
@@ -8,7 +8,7 @@ module Import
             data_option: {
               default: dynamic_field['Config']['DefaultValue'],
               rows:    dynamic_field['Config']['Rows'],
-              null:    false,
+              null:    true,
             }
           )
         end
diff --git a/spec/lib/import/otrs/dynamic_field/checkbox_spec.rb b/spec/lib/import/otrs/dynamic_field/checkbox_spec.rb
index 658467d92..000ecc5a1 100644
--- a/spec/lib/import/otrs/dynamic_field/checkbox_spec.rb
+++ b/spec/lib/import/otrs/dynamic_field/checkbox_spec.rb
@@ -29,7 +29,7 @@ RSpec.describe Import::OTRS::DynamicField::Checkbox do
           true => 'Yes',
           false => 'No'
         },
-        null: false,
+        null: true,
         translate: true
       }
     }
diff --git a/spec/lib/import/otrs/dynamic_field/date_spec.rb b/spec/lib/import/otrs/dynamic_field/date_spec.rb
index 2fa688a37..0de5e4cb4 100644
--- a/spec/lib/import/otrs/dynamic_field/date_spec.rb
+++ b/spec/lib/import/otrs/dynamic_field/date_spec.rb
@@ -33,7 +33,7 @@ RSpec.describe Import::OTRS::DynamicField::Date do
         future: false,
         past:   false,
         diff:   0,
-        null:   false
+        null:   true
       }
     }
 
diff --git a/spec/lib/import/otrs/dynamic_field/date_time_spec.rb b/spec/lib/import/otrs/dynamic_field/date_time_spec.rb
index 1fc1c7601..b2ac81093 100644
--- a/spec/lib/import/otrs/dynamic_field/date_time_spec.rb
+++ b/spec/lib/import/otrs/dynamic_field/date_time_spec.rb
@@ -33,7 +33,7 @@ RSpec.describe Import::OTRS::DynamicField::DateTime do
         future: true,
         past: true,
         diff: 72,
-        null: false
+        null: true
       }
     }
 
diff --git a/spec/lib/import/otrs/dynamic_field/dropdown_spec.rb b/spec/lib/import/otrs/dynamic_field/dropdown_spec.rb
index 75b7bce81..5cc0f1365 100644
--- a/spec/lib/import/otrs/dynamic_field/dropdown_spec.rb
+++ b/spec/lib/import/otrs/dynamic_field/dropdown_spec.rb
@@ -32,8 +32,9 @@ RSpec.describe Import::OTRS::DynamicField::Dropdown do
           'Köln'    => 'Köln',
           'Berlin'  => 'Berlin'
         },
-        null:      true,
-        translate: false
+        nulloption: true,
+        null:       true,
+        translate:  false
       }
     }
 
diff --git a/spec/lib/import/otrs/dynamic_field/multiselect_spec.rb b/spec/lib/import/otrs/dynamic_field/multiselect_spec.rb
index 4b7e0e1c8..be8ca129b 100644
--- a/spec/lib/import/otrs/dynamic_field/multiselect_spec.rb
+++ b/spec/lib/import/otrs/dynamic_field/multiselect_spec.rb
@@ -32,8 +32,9 @@ RSpec.describe Import::OTRS::DynamicField::Multiselect do
           'Köln'    => 'Köln',
           'Berlin'  => 'Berlin'
         },
-        null:      false,
-        translate: false
+        nulloption: false,
+        null:       true,
+        translate:  false
       }
     }
 
diff --git a/spec/lib/import/otrs/dynamic_field/text_area_spec.rb b/spec/lib/import/otrs/dynamic_field/text_area_spec.rb
index fa8e430af..18199a7ca 100644
--- a/spec/lib/import/otrs/dynamic_field/text_area_spec.rb
+++ b/spec/lib/import/otrs/dynamic_field/text_area_spec.rb
@@ -26,7 +26,7 @@ RSpec.describe Import::OTRS::DynamicField::TextArea do
       data_option:   {
         default: '',
         rows:    '20',
-        null:    false
+        null:    true
       }
     }
 
diff --git a/spec/lib/import/otrs/dynamic_field/text_spec.rb b/spec/lib/import/otrs/dynamic_field/text_spec.rb
index 34201654b..1b0919958 100644
--- a/spec/lib/import/otrs/dynamic_field/text_spec.rb
+++ b/spec/lib/import/otrs/dynamic_field/text_spec.rb
@@ -27,7 +27,7 @@ RSpec.describe Import::OTRS::DynamicField::Text do
         default:   '',
         type:      'text',
         maxlength: 255,
-        null:      false
+        null:      true
       }
     }
 

From 81c6aa0af04fce68f40f9ba510014e2a2f86f3c2 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 23 Aug 2017 17:13:32 +0200
Subject: [PATCH 206/234] Append * also for searches with umlaut or other utf8
 chars.

---
 lib/search_index_backend.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/search_index_backend.rb b/lib/search_index_backend.rb
index 116b752e8..8dcea57bb 100644
--- a/lib/search_index_backend.rb
+++ b/lib/search_index_backend.rb
@@ -199,7 +199,7 @@ return search result
     end
 
     # add * on simple query search
-    if query && query =~ /^\w+$/
+    if query && query =~ /^[[:alpha:]]+$/
       query += '*'
     end
 

From e81d871b013f29c11ec084e80497dd665e042073 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 24 Aug 2017 00:53:36 +0200
Subject: [PATCH 207/234] Append * on simple query like "somephrase23" or
 "attribute: somephrase23"

---
 lib/search_index_backend.rb | 9 ++++++---
 1 file changed, 6 insertions(+), 3 deletions(-)

diff --git a/lib/search_index_backend.rb b/lib/search_index_backend.rb
index 8dcea57bb..128b4ffdc 100644
--- a/lib/search_index_backend.rb
+++ b/lib/search_index_backend.rb
@@ -198,9 +198,12 @@ return search result
       data['query']['bool']['must'] = []
     end
 
-    # add * on simple query search
-    if query && query =~ /^[[:alpha:]]+$/
-      query += '*'
+    # add * on simple query like "somephrase23" or "attribute: somephrase23"
+    if query.present?
+      query.strip!
+      if query =~ /^([[:alpha:],0-9]+|[[:alpha:]]+\:\s+[[:alpha:],0-9]+)$/
+        query += '*'
+      end
     end
 
     # real search condition

From 78a98ab51e321f4b41231c78ad769115435a66f5 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 24 Aug 2017 01:00:10 +0200
Subject: [PATCH 208/234] Append * on simple query like "somephrase23" or
 "attribute23: somephrase23"

---
 lib/search_index_backend.rb | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/lib/search_index_backend.rb b/lib/search_index_backend.rb
index 128b4ffdc..065724f79 100644
--- a/lib/search_index_backend.rb
+++ b/lib/search_index_backend.rb
@@ -201,7 +201,7 @@ return search result
     # add * on simple query like "somephrase23" or "attribute: somephrase23"
     if query.present?
       query.strip!
-      if query =~ /^([[:alpha:],0-9]+|[[:alpha:]]+\:\s+[[:alpha:],0-9]+)$/
+      if query =~ /^([[:alpha:],0-9]+|[[:alpha:],0-9]+\:\s+[[:alpha:],0-9]+)$/
         query += '*'
       end
     end

From ec94c72a6bcc83290183d8099b70cff751f6f7a7 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Thu, 24 Aug 2017 09:42:19 +0200
Subject: [PATCH 209/234] Fixed bug #1349: OTRS Import fails with "incompatible
 character encodings: ASCII-8BIT and UTF-8 (Encoding::CompatibilityError)".

---
 lib/import/otrs/article/attachment_factory.rb | 5 ++++-
 1 file changed, 4 insertions(+), 1 deletion(-)

diff --git a/lib/import/otrs/article/attachment_factory.rb b/lib/import/otrs/article/attachment_factory.rb
index ad44e663d..c68956b4c 100644
--- a/lib/import/otrs/article/attachment_factory.rb
+++ b/lib/import/otrs/article/attachment_factory.rb
@@ -38,7 +38,7 @@ module Import
               Store.add(
                 object:      'Ticket::Article',
                 o_id:        local_article.id,
-                filename:    decoded_filename,
+                filename:    decoded_filename.force_encoding('utf-8'),
                 data:        decoded_content,
                 preferences: {
                   'Mime-Type'           => attachment['ContentType'],
@@ -54,6 +54,9 @@ module Import
             sleep rand 3
             retry if !(retries -= 1).zero?
             raise
+          rescue => e
+            log "Ticket #{local_article.ticket_id} - #{sha} - #{e}: #{attachment.inspect}"
+            raise
           ensure
             queue_cleanup(sha)
           end

From 0cd9fd7fcd0cf70df2887eeb24b92bce0f276d02 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 24 Aug 2017 18:59:53 +0200
Subject: [PATCH 210/234] Fixed issue #1361 - Calendar: ICAL sources are not
 updated. Implemented issue #1362 - Calendar: ICAL ignores recurring
 appointments/events.

---
 Gemfile                     |   1 +
 Gemfile.lock                |   5 ++
 app/models/calendar.rb      |  68 +++++++++++-----
 test/fixtures/calendar1.ics |  30 +++++++
 test/fixtures/calendar2.ics |  51 ++++++++++++
 test/fixtures/calendar3.ics | 111 ++++++++++++++++++++++++++
 test/unit/calendar_test.rb  | 154 +++++++++++++++++++++++++++++++++++-
 7 files changed, 398 insertions(+), 22 deletions(-)
 create mode 100644 test/fixtures/calendar1.ics
 create mode 100644 test/fixtures/calendar2.ics
 create mode 100644 test/fixtures/calendar3.ics

diff --git a/Gemfile b/Gemfile
index 449f5ac68..4d43388a0 100644
--- a/Gemfile
+++ b/Gemfile
@@ -74,6 +74,7 @@ gem 'argon2'
 
 gem 'writeexcel'
 gem 'icalendar'
+gem 'icalendar-recurrence'
 gem 'browser'
 
 # integrations
diff --git a/Gemfile.lock b/Gemfile.lock
index 19b5096f5..96e3ada43 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -185,6 +185,10 @@ GEM
     httpclient (2.8.3)
     i18n (0.8.6)
     icalendar (2.4.1)
+    icalendar-recurrence (1.1.2)
+      icalendar (~> 2.0)
+      ice_cube (~> 0.13)
+    ice_cube (0.16.2)
     inflection (1.0.0)
     json (1.8.6)
     jwt (1.5.6)
@@ -481,6 +485,7 @@ DEPENDENCIES
   guard-symlink
   htmlentities
   icalendar
+  icalendar-recurrence
   json
   koala
   libv8
diff --git a/app/models/calendar.rb b/app/models/calendar.rb
index 56fee6a93..1ac32dc09 100644
--- a/app/models/calendar.rb
+++ b/app/models/calendar.rb
@@ -150,14 +150,16 @@ returns
     return if !ical_url
 
     # only sync every 5 days
-    cache_key = "CalendarIcal::#{id}"
-    cache = Cache.get(cache_key)
-    return if !last_log && cache && cache[:ical_url] == ical_url
+    if id
+      cache_key = "CalendarIcal::#{id}"
+      cache = Cache.get(cache_key)
+      return if !last_log && cache && cache[:ical_url] == ical_url
+    end
 
     begin
       events = {}
-      if ical_url && !ical_url.empty?
-        events = Calendar.parse(ical_url)
+      if ical_url.present?
+        events = Calendar.fetch_parse(ical_url)
       end
 
       # sync with public_holidays
@@ -189,11 +191,13 @@ returns
         }
       }
       self.last_log = nil
-      cache = Cache.write(
-        cache_key,
-        { public_holidays: public_holidays, ical_url: ical_url },
-        { expires_in: 5.days },
-      )
+      if id
+        Cache.write(
+          cache_key,
+          { public_holidays: public_holidays, ical_url: ical_url },
+          { expires_in: 1.day },
+        )
+      end
     rescue => e
       self.last_log = e.inspect
     end
@@ -205,7 +209,7 @@ returns
     true
   end
 
-  def self.parse(location)
+  def self.fetch_parse(location)
     if location =~ /^http/i
       result = UserAgent.get(location)
       if !result.success?
@@ -220,22 +224,43 @@ returns
     cal = cals.first
     events = {}
     cal.events.each { |event|
+      if event.rrule
+
+        # loop till days
+        interval_frame_start = Date.parse("#{Time.zone.now - 1.year}-01-01")
+        interval_frame_end   = Date.parse("#{Time.zone.now + 3.years}-12-31")
+        occurrences          = event.occurrences_between(interval_frame_start, interval_frame_end)
+        if occurrences.present?
+          occurrences.each { |occurrence|
+            result = Calendar.day_and_comment_by_event(event, occurrence.start_time)
+            next if !result
+            events[result[0]] = result[1]
+          }
+        end
+      end
       next if event.dtstart < Time.zone.now - 1.year
       next if event.dtstart > Time.zone.now + 3.years
-      day = "#{event.dtstart.year}-#{format('%02d', event.dtstart.month)}-#{format('%02d', event.dtstart.day)}"
-      comment = event.summary || event.description
-      comment = Encode.conv( 'utf8', comment.to_s.force_encoding('utf-8') )
-      if !comment.valid_encoding?
-        comment = comment.encode('utf-8', 'binary', invalid: :replace, undef: :replace, replace: '?')
-      end
-
-      # ignore daylight saving time entries
-      next if comment =~ /(daylight saving|sommerzeit|summertime)/i
-      events[day] = comment
+      result = Calendar.day_and_comment_by_event(event, event.dtstart)
+      next if !result
+      events[result[0]] = result[1]
     }
     events.sort.to_h
   end
 
+  # get day and comment by event
+  def self.day_and_comment_by_event(event, start_time)
+    day = "#{start_time.year}-#{format('%02d', start_time.month)}-#{format('%02d', start_time.day)}"
+    comment = event.summary || event.description
+    comment = Encode.conv( 'utf8', comment.to_s.force_encoding('utf-8') )
+    if !comment.valid_encoding?
+      comment = comment.encode('utf-8', 'binary', invalid: :replace, undef: :replace, replace: '?')
+    end
+
+    # ignore daylight saving time entries
+    return if comment =~ /(daylight saving|sommerzeit|summertime)/i
+    [day, comment]
+  end
+
   private
 
   # if changed calendar is default, set all others default to false
@@ -254,6 +279,7 @@ returns
   def min_one_check
     if !Calendar.find_by(default: true)
       first = Calendar.order(:created_at, :id).limit(1).first
+      return true if !first
       first.default = true
       first.save
     end
diff --git a/test/fixtures/calendar1.ics b/test/fixtures/calendar1.ics
new file mode 100644
index 000000000..ad2c285ca
--- /dev/null
+++ b/test/fixtures/calendar1.ics
@@ -0,0 +1,30 @@
+BEGIN:VCALENDAR
+METHOD:PUBLISH
+VERSION:2.0
+X-WR-CALNAME:test2
+PRODID:-//Apple Inc.//Mac OS X 10.12.6//EN
+X-APPLE-CALENDAR-COLOR:#CC73E1
+X-WR-TIMEZONE:Europe/Berlin
+CALSCALE:GREGORIAN
+BEGIN:VEVENT
+CREATED:20170824T123259Z
+UID:D49093CD-2D9D-4B79-9DDA-79E1528B010E
+RRULE:FREQ=YEARLY;INTERVAL=1
+DTEND;VALUE=DATE:20121225
+TRANSP:TRANSPARENT
+X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
+SUMMARY:Christmas1
+DTSTART;VALUE=DATE:20121224
+DTSTAMP:20170824T123314Z
+SEQUENCE:0
+BEGIN:VALARM
+X-WR-ALARMUID:D8B0F2C4-B45E-4D1B-9DC5-80DCDF5F06C1
+UID:D8B0F2C4-B45E-4D1B-9DC5-80DCDF5F06C1
+TRIGGER:-PT15H
+ATTACH;VALUE=URI:Basso
+X-APPLE-LOCAL-DEFAULT-ALARM:TRUE
+ACTION:AUDIO
+X-APPLE-DEFAULT-ALARM:TRUE
+END:VALARM
+END:VEVENT
+END:VCALENDAR
diff --git a/test/fixtures/calendar2.ics b/test/fixtures/calendar2.ics
new file mode 100644
index 000000000..5bed19d71
--- /dev/null
+++ b/test/fixtures/calendar2.ics
@@ -0,0 +1,51 @@
+BEGIN:VCALENDAR
+METHOD:PUBLISH
+VERSION:2.0
+X-WR-CALNAME:test2
+PRODID:-//Apple Inc.//Mac OS X 10.12.6//EN
+X-APPLE-CALENDAR-COLOR:#CC73E1
+X-WR-TIMEZONE:Europe/Berlin
+CALSCALE:GREGORIAN
+BEGIN:VEVENT
+CREATED:20170824T123259Z
+UID:D49093CD-2D9D-4B79-9DDA-79E1528B010E
+RRULE:FREQ=YEARLY;INTERVAL=1
+DTEND;VALUE=DATE:20121225
+TRANSP:TRANSPARENT
+X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
+SUMMARY:Christmas1
+DTSTART;VALUE=DATE:20121224
+DTSTAMP:20170824T123314Z
+SEQUENCE:0
+BEGIN:VALARM
+X-WR-ALARMUID:D8B0F2C4-B45E-4D1B-9DC5-80DCDF5F06C1
+UID:D8B0F2C4-B45E-4D1B-9DC5-80DCDF5F06C1
+TRIGGER:-PT15H
+ATTACH;VALUE=URI:Basso
+X-APPLE-LOCAL-DEFAULT-ALARM:TRUE
+ACTION:AUDIO
+X-APPLE-DEFAULT-ALARM:TRUE
+END:VALARM
+END:VEVENT
+BEGIN:VEVENT
+CREATED:20170824T123259Z
+UID:D49093CD-2D9D-4B79-9DDA-79E1528B010G
+RRULE:FREQ=YEARLY;INTERVAL=1
+DTEND;VALUE=DATE:20121225
+TRANSP:TRANSPARENT
+X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
+SUMMARY:Christmas2
+DTSTART;VALUE=DATE:20121225
+DTSTAMP:20170824T123314Z
+SEQUENCE:0
+BEGIN:VALARM
+X-WR-ALARMUID:D8B0F2C4-B45E-4D1B-9DC5-80DCDF5F06C1
+UID:D8B0F2C4-B45E-4D1B-9DC5-80DCDF5F06C1
+TRIGGER:-PT15H
+ATTACH;VALUE=URI:Basso
+X-APPLE-LOCAL-DEFAULT-ALARM:TRUE
+ACTION:AUDIO
+X-APPLE-DEFAULT-ALARM:TRUE
+END:VALARM
+END:VEVENT
+END:VCALENDAR
diff --git a/test/fixtures/calendar3.ics b/test/fixtures/calendar3.ics
new file mode 100644
index 000000000..98649a964
--- /dev/null
+++ b/test/fixtures/calendar3.ics
@@ -0,0 +1,111 @@
+BEGIN:VCALENDAR
+METHOD:PUBLISH
+VERSION:2.0
+X-WR-CALNAME:test2
+PRODID:-//Apple Inc.//Mac OS X 10.12.6//EN
+X-APPLE-CALENDAR-COLOR:#CC73E1
+X-WR-TIMEZONE:Europe/Berlin
+CALSCALE:GREGORIAN
+BEGIN:VTIMEZONE
+TZID:Europe/Berlin
+BEGIN:DAYLIGHT
+TZOFFSETFROM:+0100
+RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU
+DTSTART:19810329T020000
+TZNAME:GMT+2
+TZOFFSETTO:+0200
+END:DAYLIGHT
+BEGIN:STANDARD
+TZOFFSETFROM:+0200
+RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU
+DTSTART:19961027T030000
+TZNAME:GMT+1
+TZOFFSETTO:+0100
+END:STANDARD
+END:VTIMEZONE
+BEGIN:VEVENT
+CREATED:20170824T123259Z
+UID:D49093CD-2D9D-4B79-9DDA-79E1528B010E
+RRULE:FREQ=YEARLY;INTERVAL=1
+DTEND;VALUE=DATE:20121225
+TRANSP:TRANSPARENT
+X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
+SUMMARY:Christmas1
+DTSTART;VALUE=DATE:20121224
+DTSTAMP:20170824T123314Z
+SEQUENCE:0
+BEGIN:VALARM
+X-WR-ALARMUID:D8B0F2C4-B45E-4D1B-9DC5-80DCDF5F06C1
+UID:D8B0F2C4-B45E-4D1B-9DC5-80DCDF5F06C1
+TRIGGER:-PT15H
+ATTACH;VALUE=URI:Basso
+X-APPLE-LOCAL-DEFAULT-ALARM:TRUE
+ACTION:AUDIO
+X-APPLE-DEFAULT-ALARM:TRUE
+END:VALARM
+END:VEVENT
+BEGIN:VEVENT
+CREATED:20170824T123409Z
+UID:B461611E-DF33-42BA-B40E-DF32FAD3BA92
+RRULE:FREQ=MONTHLY;INTERVAL=1;COUNT=10
+DTEND;TZID=Europe/Berlin:20121228T100000
+TRANSP:OPAQUE
+X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
+SUMMARY:day4
+DTSTART;TZID=Europe/Berlin:20121228T090000
+DTSTAMP:20170824T134117Z
+SEQUENCE:0
+END:VEVENT
+BEGIN:VEVENT
+CREATED:20170824T123419Z
+UID:4F1F0444-9F71-4FDD-9D4A-EBA6BF1EF72E
+RRULE:FREQ=MONTHLY;INTERVAL=1;COUNT=5
+DTEND;VALUE=DATE:20121227
+TRANSP:TRANSPARENT
+X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
+SUMMARY:day3
+DTSTART;VALUE=DATE:20161226
+DTSTAMP:20170824T134106Z
+SEQUENCE:0
+BEGIN:VALARM
+X-WR-ALARMUID:118EB330-738F-4956-9FAD-D548462CC26A
+UID:118EB330-738F-4956-9FAD-D548462CC26A
+TRIGGER:-PT15H
+ATTACH;VALUE=URI:Basso
+X-APPLE-LOCAL-DEFAULT-ALARM:TRUE
+ACTION:AUDIO
+X-APPLE-DEFAULT-ALARM:TRUE
+END:VALARM
+END:VEVENT
+BEGIN:VEVENT
+CREATED:20170824T134043Z
+UID:3606DA64-D734-434A-A430-E2AC7ADECACF
+DTEND;TZID=Europe/Berlin:20121226T100000
+TRANSP:OPAQUE
+X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
+SUMMARY:day2
+DTSTART;TZID=Europe/Berlin:20121226T090000
+DTSTAMP:20170824T134043Z
+SEQUENCE:0
+END:VEVENT
+BEGIN:VEVENT
+CREATED:20170824T134127Z
+UID:7B5AB905-39EA-42B6-AD31-1E63D4C5C2C7
+DTEND;VALUE=DATE:20121229
+TRANSP:TRANSPARENT
+X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
+SUMMARY:day5
+DTSTART;VALUE=DATE:20161228
+DTSTAMP:20170824T134134Z
+SEQUENCE:0
+BEGIN:VALARM
+X-WR-ALARMUID:45BF1D7B-3D2C-48DC-AB5C-BB391AFA7837
+UID:45BF1D7B-3D2C-48DC-AB5C-BB391AFA7837
+TRIGGER:-PT15H
+ATTACH;VALUE=URI:Basso
+X-APPLE-LOCAL-DEFAULT-ALARM:TRUE
+ACTION:AUDIO
+X-APPLE-DEFAULT-ALARM:TRUE
+END:VALARM
+END:VEVENT
+END:VCALENDAR
diff --git a/test/unit/calendar_test.rb b/test/unit/calendar_test.rb
index 197d5e1f3..6bc5ef26e 100644
--- a/test/unit/calendar_test.rb
+++ b/test/unit/calendar_test.rb
@@ -3,7 +3,7 @@ require 'test_helper'
 
 class CalendarTest < ActiveSupport::TestCase
   test 'default test' do
-    Calendar.delete_all
+    Calendar.destroy_all
     calendar1 = Calendar.create_or_update(
       name: 'US 1',
       timezone: 'America/Los_Angeles',
@@ -91,4 +91,156 @@ class CalendarTest < ActiveSupport::TestCase
     travel_back
   end
 
+  test 'sync test' do
+    Calendar.destroy_all
+
+    travel_to Time.zone.parse('2017-08-24T01:04:44Z0')
+
+    calendar1 = Calendar.create_or_update(
+      name: 'Sync 1',
+      timezone: 'America/Los_Angeles',
+      business_hours: {
+        mon: { '09:00' => '17:00' },
+        tue: { '09:00' => '17:00' },
+        wed: { '09:00' => '17:00' },
+        thu: { '09:00' => '17:00' },
+        fri: { '09:00' => '17:00' }
+      },
+      default: true,
+      ical_url: 'test/fixtures/calendar1.ics',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    assert_equal(true, calendar1.public_holidays['2016-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2016-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2016-12-25'])
+    assert_equal(true, calendar1.public_holidays['2017-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2017-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2017-12-25'])
+    assert_equal(true, calendar1.public_holidays['2018-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2018-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2018-12-25'])
+    assert_equal(true, calendar1.public_holidays['2019-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2019-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2019-12-25'])
+    assert_nil(calendar1.public_holidays['2020-12-24'])
+
+    Calendar.sync
+
+    assert_equal(true, calendar1.public_holidays['2016-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2016-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2016-12-25'])
+    assert_equal(true, calendar1.public_holidays['2017-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2017-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2017-12-25'])
+    assert_equal(true, calendar1.public_holidays['2018-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2018-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2018-12-25'])
+    assert_equal(true, calendar1.public_holidays['2019-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2019-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2019-12-25'])
+    assert_nil(calendar1.public_holidays['2020-12-24'])
+
+    cache_key = "CalendarIcal::#{calendar1.id}"
+    cache = Cache.get(cache_key)
+
+    calendar1.update_columns(ical_url: 'test/fixtures/calendar2.ics')
+    cache_key = "CalendarIcal::#{calendar1.id}"
+    cache = Cache.get(cache_key)
+    cache[:ical_url] = 'test/fixtures/calendar2.ics'
+    Cache.write(
+      cache_key,
+      cache,
+      { expires_in: 1.day },
+    )
+
+    Calendar.sync
+
+    calendar1.reload
+    assert_equal(true, calendar1.public_holidays['2016-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2016-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2016-12-25'])
+    assert_equal(true, calendar1.public_holidays['2017-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2017-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2017-12-25'])
+    assert_equal(true, calendar1.public_holidays['2018-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2018-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2018-12-25'])
+    assert_equal(true, calendar1.public_holidays['2019-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2019-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2019-12-25'])
+    assert_nil(calendar1.public_holidays['2020-12-24'])
+
+    travel 2.days
+
+    Calendar.sync
+
+    calendar1.reload
+    assert_equal(true, calendar1.public_holidays['2016-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2016-12-24']['summary'])
+    assert_equal(true, calendar1.public_holidays['2016-12-25']['active'])
+    assert_equal('Christmas2', calendar1.public_holidays['2016-12-25']['summary'])
+    assert_equal(true, calendar1.public_holidays['2017-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2017-12-24']['summary'])
+    assert_equal(true, calendar1.public_holidays['2017-12-25']['active'])
+    assert_equal('Christmas2', calendar1.public_holidays['2017-12-25']['summary'])
+    assert_equal(true, calendar1.public_holidays['2018-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2018-12-24']['summary'])
+    assert_equal(true, calendar1.public_holidays['2018-12-25']['active'])
+    assert_equal('Christmas2', calendar1.public_holidays['2018-12-25']['summary'])
+    assert_equal(true, calendar1.public_holidays['2019-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2019-12-24']['summary'])
+    assert_equal(true, calendar1.public_holidays['2019-12-25']['active'])
+    assert_equal('Christmas2', calendar1.public_holidays['2019-12-25']['summary'])
+    assert_nil(calendar1.public_holidays['2020-12-24'])
+    assert_nil(calendar1.public_holidays['2020-12-25'])
+
+    Calendar.destroy_all
+
+    calendar1 = Calendar.create_or_update(
+      name: 'Sync 2',
+      timezone: 'America/Los_Angeles',
+      business_hours: {
+        mon: { '09:00' => '17:00' },
+        tue: { '09:00' => '17:00' },
+        wed: { '09:00' => '17:00' },
+        thu: { '09:00' => '17:00' },
+        fri: { '09:00' => '17:00' }
+      },
+      default: true,
+      ical_url: 'test/fixtures/calendar3.ics',
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    assert_equal(true, calendar1.public_holidays['2016-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2016-12-24']['summary'])
+    assert_equal(true, calendar1.public_holidays['2016-12-26']['active'])
+    assert_equal('day3', calendar1.public_holidays['2016-12-26']['summary'])
+    assert_equal(true, calendar1.public_holidays['2016-12-28']['active'])
+    assert_equal('day5', calendar1.public_holidays['2016-12-28']['summary'])
+    assert_equal(true, calendar1.public_holidays['2017-01-26']['active'])
+    assert_equal('day3', calendar1.public_holidays['2017-01-26']['summary'])
+    assert_equal(true, calendar1.public_holidays['2017-02-26']['active'])
+    assert_equal('day3', calendar1.public_holidays['2017-02-26']['summary'])
+    assert_equal(true, calendar1.public_holidays['2017-03-26']['active'])
+    assert_equal('day3', calendar1.public_holidays['2017-03-26']['summary'])
+    assert_equal(true, calendar1.public_holidays['2017-04-26']['active'])
+    assert_equal('day3', calendar1.public_holidays['2017-04-26']['summary'])
+    assert_nil(calendar1.public_holidays['2017-05-26'])
+    assert_equal(true, calendar1.public_holidays['2017-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2017-12-24']['summary'])
+    assert_equal(true, calendar1.public_holidays['2018-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2018-12-24']['summary'])
+    assert_equal(true, calendar1.public_holidays['2019-12-24']['active'])
+    assert_equal('Christmas1', calendar1.public_holidays['2019-12-24']['summary'])
+    assert_nil(calendar1.public_holidays['2020-12-24'])
+
+    Calendar.destroy_all
+
+    travel_back
+
+  end
+
 end

From 6ea12c212fb79afbeafeb2fc8403cbfe08800b33 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 25 Aug 2017 06:09:38 +0200
Subject: [PATCH 211/234] Improved test.

---
 test/unit/calendar_test.rb | 2 --
 1 file changed, 2 deletions(-)

diff --git a/test/unit/calendar_test.rb b/test/unit/calendar_test.rb
index 6bc5ef26e..6561e3569 100644
--- a/test/unit/calendar_test.rb
+++ b/test/unit/calendar_test.rb
@@ -237,8 +237,6 @@ class CalendarTest < ActiveSupport::TestCase
     assert_equal('Christmas1', calendar1.public_holidays['2019-12-24']['summary'])
     assert_nil(calendar1.public_holidays['2020-12-24'])
 
-    Calendar.destroy_all
-
     travel_back
 
   end

From c24e377b2d2a377622ad1192b8c87eee147de55c Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Fri, 25 Aug 2017 11:37:56 +0200
Subject: [PATCH 212/234] Fixed issue #1369 - Ticket Hook Position between RE:
 and the ticket subject.

---
 app/models/ticket/subject.rb | 16 ++++++++----
 test/unit/ticket_test.rb     | 50 +++++++++++++++++++++++++++++++-----
 2 files changed, 54 insertions(+), 12 deletions(-)

diff --git a/app/models/ticket/subject.rb b/app/models/ticket/subject.rb
index 53fc18349..3fa3fdd71 100644
--- a/app/models/ticket/subject.rb
+++ b/app/models/ticket/subject.rb
@@ -22,22 +22,28 @@ returns
     ticket_hook         = Setting.get('ticket_hook')
     ticket_hook_divider = Setting.get('ticket_hook_divider')
     ticket_subject_re   = Setting.get('ticket_subject_re')
-    if is_reply && !ticket_subject_re.empty?
-      subject = "#{ticket_subject_re}: #{subject}"
-    end
 
     # none position
     if Setting.get('ticket_hook_position') == 'none'
+      if is_reply && ticket_subject_re.present?
+        subject = "#{ticket_subject_re}: #{subject}"
+      end
       return subject
     end
 
     # right position
     if Setting.get('ticket_hook_position') == 'right'
-      return subject + " [#{ticket_hook}#{ticket_hook_divider}#{number}]"
+      if is_reply && ticket_subject_re.present?
+        subject = "#{ticket_subject_re}: #{subject}"
+      end
+      return "#{subject} [#{ticket_hook}#{ticket_hook_divider}#{number}]"
     end
 
     # left position
-    "[#{ticket_hook}#{ticket_hook_divider}#{number}] " + subject
+    if is_reply && ticket_subject_re.present?
+      return "#{ticket_subject_re}: [#{ticket_hook}#{ticket_hook_divider}#{number}] #{subject}"
+    end
+    "[#{ticket_hook}#{ticket_hook_divider}#{number}] #{subject}"
   end
 
 =begin
diff --git a/test/unit/ticket_test.rb b/test/unit/ticket_test.rb
index ec07825d3..dcb2d9f9b 100644
--- a/test/unit/ticket_test.rb
+++ b/test/unit/ticket_test.rb
@@ -289,7 +289,7 @@ class TicketTest < ActiveSupport::TestCase
 
   test 'ticket subject' do
 
-    ticket1 = Ticket.create(
+    ticket = Ticket.create(
       title: 'subject test 1',
       group: Group.lookup(name: 'Users'),
       customer_id: 2,
@@ -298,12 +298,48 @@ class TicketTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    assert_equal('subject test 1', ticket1.title)
-    assert_equal("ABC subject test 1 [Ticket##{ticket1.number}]", ticket1.subject_build('ABC subject test 1'))
-    assert_equal("RE: ABC subject test 1 [Ticket##{ticket1.number}]", ticket1.subject_build('ABC subject test 1', true))
-    assert_equal("RE: ABC subject test 1 [Ticket##{ticket1.number}]", ticket1.subject_build('  ABC subject test 1', true))
-    assert_equal("RE: ABC subject test 1 [Ticket##{ticket1.number}]", ticket1.subject_build('ABC subject test 1  ', true))
-    ticket1.destroy
+    assert_equal('subject test 1', ticket.title)
+    assert_equal("ABC subject test 1 [Ticket##{ticket.number}]", ticket.subject_build('ABC subject test 1'))
+    assert_equal("RE: ABC subject test 1 [Ticket##{ticket.number}]", ticket.subject_build('ABC subject test 1', true))
+    assert_equal("RE: ABC subject test 1 [Ticket##{ticket.number}]", ticket.subject_build('  ABC subject test 1', true))
+    assert_equal("RE: ABC subject test 1 [Ticket##{ticket.number}]", ticket.subject_build('ABC subject test 1  ', true))
+    ticket.destroy
+
+    Setting.set('ticket_hook_position', 'left')
+
+    ticket = Ticket.create(
+      title: 'subject test 1',
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal('subject test 1', ticket.title)
+    assert_equal("[Ticket##{ticket.number}] ABC subject test 1", ticket.subject_build('ABC subject test 1'))
+    assert_equal("RE: [Ticket##{ticket.number}] ABC subject test 1", ticket.subject_build('ABC subject test 1', true))
+    assert_equal("RE: [Ticket##{ticket.number}] ABC subject test 1", ticket.subject_build('  ABC subject test 1', true))
+    assert_equal("RE: [Ticket##{ticket.number}] ABC subject test 1", ticket.subject_build('ABC subject test 1  ', true))
+    ticket.destroy
+
+    Setting.set('ticket_hook_position', 'none')
+
+    ticket = Ticket.create(
+      title: 'subject test 1',
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal('subject test 1', ticket.title)
+    assert_equal('ABC subject test 1', ticket.subject_build('ABC subject test 1'))
+    assert_equal('RE: ABC subject test 1', ticket.subject_build('ABC subject test 1', true))
+    assert_equal('RE: ABC subject test 1', ticket.subject_build('  ABC subject test 1', true))
+    assert_equal('RE: ABC subject test 1', ticket.subject_build('ABC subject test 1  ', true))
+    ticket.destroy
 
   end
 

From f65354f0b95ab1ea019066716e8ea965d1231912 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Mon, 28 Aug 2017 01:34:30 +0200
Subject: [PATCH 213/234] Updated banner to get help to work on Zammad.

---
 .../javascripts/app/controllers/widget/hello_banner.coffee    | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/widget/hello_banner.coffee b/app/assets/javascripts/app/controllers/widget/hello_banner.coffee
index 966d81055..9c0d9e8fa 100644
--- a/app/assets/javascripts/app/controllers/widget/hello_banner.coffee
+++ b/app/assets/javascripts/app/controllers/widget/hello_banner.coffee
@@ -10,9 +10,9 @@ class Widget
 |
 | Hi there, nice to meet you!
 |
-| Visit %chttps://zammad.org/participate%c and let's make Zammad better.
+| Visit %chttp://zammad.com/jobs%c to learn about our current job openings.
 |
-| The Zammad Team.
+| Your Zammad Team
 |
 """
     console.log(banner, 'text-decoration: underline;', 'text-decoration: none;')

From a79301e4696e5e6f38668ebc321d456765227949 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Mon, 28 Aug 2017 22:54:45 +0200
Subject: [PATCH 214/234] Ticket template: fix button alignment when the
 sidebar is small

---
 .../javascripts/app/views/widget/template.jst.eco    | 12 ++++++++----
 app/assets/stylesheets/zammad.scss                   |  4 ++++
 2 files changed, 12 insertions(+), 4 deletions(-)

diff --git a/app/assets/javascripts/app/views/widget/template.jst.eco b/app/assets/javascripts/app/views/widget/template.jst.eco
index e2cbc561a..85fef91e7 100644
--- a/app/assets/javascripts/app/views/widget/template.jst.eco
+++ b/app/assets/javascripts/app/views/widget/template.jst.eco
@@ -4,8 +4,10 @@
       <label class="" for="template_name"><%- @T('Select Template') %></label>
       <div id="form-template"></div>
     </div>
-    <button type="submit" class="btn" data-type="template_delete"><%- @T('Delete') %></button>
-    <button type="submit" class="btn" data-type="template_select"><%- @T('Apply') %></button>
+    <div class="horizontal">
+      <button type="submit" class="btn btn--action" data-type="template_delete"><%- @T('Delete') %></button>
+      <button type="submit" class="btn btn--action align-right" data-type="template_select"><%- @T('Apply') %></button>
+    </div>
   </form>
   <hr>
   <form>
@@ -13,8 +15,10 @@
       <label class="" for="template_name"><%- @T('Save as template') %></label>
       <input type="text" name="template_name" id="template_name" class="form-control" value="<%= @template.name %>"/>
     </div>
-    <button type="submit" class="btn" data-type="template_save"><%- @T('Save') %></button>
-</form>
+    <div class="horizontal">
+      <button type="submit" class="btn btn--action align-right" data-type="template_save"><%- @T('Save') %></button>
+    </div>
+  </form>
 </div>
 
 <div class="templates-welcome">
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index f66d4c576..73acb3bd0 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -5879,6 +5879,10 @@ footer {
   padding-bottom: 14px;
 }
 
+.templates-manage fieldset {
+  margin: 0;
+}
+
 .template-attributes {
   margin: 17px 0 19px;
 }

From d4b5df81ed22435e58700edac1e0f25606768455 Mon Sep 17 00:00:00 2001
From: Felix Niklas <mrflix@gmail.com>
Date: Mon, 28 Aug 2017 22:55:18 +0200
Subject: [PATCH 215/234] Wizard: fix margin when its a modal

---
 app/assets/stylesheets/zammad.scss | 4 ++++
 1 file changed, 4 insertions(+)

diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index 73acb3bd0..deaf3abaf 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -5991,6 +5991,10 @@ footer {
   max-width: 660px;
   margin-top: 35px;
   margin-bottom: 35px;
+  
+  &.wizard {
+    margin: 35px auto;
+  }
 }
 .modal--large .modal-dialog {
   max-width: 740px;

From fffca5b5494afff6f63e7321c0021628dabcdb02 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 30 Aug 2017 15:50:48 +0200
Subject: [PATCH 216/234] Fixed issue #1375 - assignment_timeout in group
 settings has no effect.

---
 .../observer/ticket/last_owner_update.rb      |  34 +++
 app/models/ticket.rb                          |  46 +++-
 config/application.rb                         |   1 +
 db/migrate/20120101000010_create_ticket.rb    |   2 +
 .../20170830000001_last_owner_update.rb       |  55 ++++
 test/unit/ticket_last_owner_update_test.rb    | 258 ++++++++++++++++++
 6 files changed, 394 insertions(+), 2 deletions(-)
 create mode 100644 app/models/observer/ticket/last_owner_update.rb
 create mode 100644 db/migrate/20170830000001_last_owner_update.rb
 create mode 100644 test/unit/ticket_last_owner_update_test.rb

diff --git a/app/models/observer/ticket/last_owner_update.rb b/app/models/observer/ticket/last_owner_update.rb
new file mode 100644
index 000000000..ab100ba50
--- /dev/null
+++ b/app/models/observer/ticket/last_owner_update.rb
@@ -0,0 +1,34 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class Observer::Ticket::LastOwnerUpdate < ActiveRecord::Observer
+  observe 'ticket'
+
+  def before_create(record)
+    _check('create', record)
+  end
+
+  def before_update(record)
+    _check('update', record)
+  end
+
+  private
+
+  def _check(type, record)
+
+    # return if we run import mode
+    return true if Setting.get('import_mode')
+
+    # check if owner has changed
+    if type == 'update'
+      return true if record.changes['owner_id'].blank?
+    end
+
+    # check if owner is nobody
+    if record.owner_id.blank? || record.owner_id == 1
+      record.last_owner_update_at = nil
+      return true
+    end
+
+    record.last_owner_update_at = Time.zone.now
+  end
+end
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 4d874528e..ac7933b4f 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -48,6 +48,7 @@ class Ticket < ApplicationModel
                                      :last_contact_at,
                                      :last_contact_agent_at,
                                      :last_contact_customer_at,
+                                     :last_owner_update_at,
                                      :preferences
 
   history_attributes_ignored :create_article_type_id,
@@ -113,7 +114,7 @@ returns
     pending_action = Ticket::StateType.find_by(name: 'pending action')
     ticket_states_pending_action = Ticket::State.where(state_type_id: pending_action)
                                                 .where.not(next_state_id: nil)
-    if !ticket_states_pending_action.empty?
+    if ticket_states_pending_action.present?
       next_state_map = {}
       ticket_states_pending_action.each { |state|
         next_state_map[state.id] = state.next_state_id
@@ -137,7 +138,7 @@ returns
     pending_reminder = Ticket::StateType.find_by(name: 'pending reminder')
     ticket_states_pending_reminder = Ticket::State.where(state_type_id: pending_reminder)
 
-    if !ticket_states_pending_reminder.empty?
+    if ticket_states_pending_reminder.present?
       reminder_state_map = {}
       ticket_states_pending_reminder.each { |state|
         reminder_state_map[state.id] = state.next_state_id
@@ -228,6 +229,47 @@ returns
 
 =begin
 
+processes tickets which auto unassign time has reached
+
+  processed_tickets = Ticket.process_auto_unassign
+
+returns
+
+  processed_tickets = [<Ticket>, ...]
+
+=end
+
+  def self.process_auto_unassign
+
+    # process pending action tickets
+    state_ids = Ticket::State.by_category(:work_on).pluck(:id)
+    return [] if state_ids.blank?
+    result = []
+    groups = Group.where(active: true).where('assignment_timeout IS NOT NULL AND groups.assignment_timeout != 0')
+    return [] if groups.blank?
+    groups.each { |group|
+      next if group.assignment_timeout.blank?
+      ticket_ids = Ticket.where('state_id IN (?) AND owner_id != 1 AND group_id = ?', state_ids, group.id).limit(600).pluck(:id)
+      ticket_ids.each { |ticket_id|
+        ticket = Ticket.find_by(id: ticket_id)
+        next if !ticket
+        minutes_since_last_assignment = Time.zone.now - ticket.last_owner_update_at
+        next if (minutes_since_last_assignment / 60) <= group.assignment_timeout
+        Transaction.execute do
+          ticket.owner_id      = 1
+          ticket.updated_at    = Time.zone.now
+          ticket.updated_by_id = 1
+          ticket.save!
+        end
+        result.push ticket
+      }
+    }
+
+    result
+  end
+
+=begin
+
 merge tickets
 
   ticket = Ticket.find(123)
diff --git a/config/application.rb b/config/application.rb
index 28aaa09c4..3721b5df5 100644
--- a/config/application.rb
+++ b/config/application.rb
@@ -23,6 +23,7 @@ module Zammad
     config.active_record.observers =
       'observer::_session',
       'observer::_ticket::_close_time',
+      'observer::_ticket::_last_owner_update',
       'observer::_ticket::_user_ticket_counter',
       'observer::_ticket::_article_changes',
       'observer::_ticket::_article::_fillup_from_general',
diff --git a/db/migrate/20120101000010_create_ticket.rb b/db/migrate/20120101000010_create_ticket.rb
index 586b5cca7..98b92472f 100644
--- a/db/migrate/20120101000010_create_ticket.rb
+++ b/db/migrate/20120101000010_create_ticket.rb
@@ -69,6 +69,7 @@ class CreateTicket < ActiveRecord::Migration
       t.column :last_contact_at,                  :timestamp, limit: 3,   null: true
       t.column :last_contact_agent_at,            :timestamp, limit: 3,   null: true
       t.column :last_contact_customer_at,         :timestamp, limit: 3,   null: true
+      t.column :last_owner_update_at,             :timestamp, limit: 3,   null: true
       t.column :create_article_type_id,           :integer,               null: true
       t.column :create_article_sender_id,         :integer,               null: true
       t.column :article_count,                    :integer,               null: true
@@ -103,6 +104,7 @@ class CreateTicket < ActiveRecord::Migration
     add_index :tickets, [:last_contact_at]
     add_index :tickets, [:last_contact_agent_at]
     add_index :tickets, [:last_contact_customer_at]
+    add_index :tickets, [:last_owner_update_at]
     add_index :tickets, [:create_article_type_id]
     add_index :tickets, [:create_article_sender_id]
     add_index :tickets, [:created_by_id]
diff --git a/db/migrate/20170830000001_last_owner_update.rb b/db/migrate/20170830000001_last_owner_update.rb
new file mode 100644
index 000000000..c3ffdf031
--- /dev/null
+++ b/db/migrate/20170830000001_last_owner_update.rb
@@ -0,0 +1,55 @@
+class LastOwnerUpdate < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    # reset assignment_timeout to prevent unwanted things happen
+    Group.all.each { |group|
+      group.assignment_timeout = nil
+      group.save!
+    }
+
+    add_column :tickets, :last_owner_update_at, :timestamp, limit: 3, null: true
+    add_index :tickets, [:last_owner_update_at]
+    Ticket.reset_column_information
+
+    Scheduler.create_if_not_exists(
+      name: 'Process auto unassign tickets',
+      method: 'Ticket.process_auto_unassign',
+      period: 10.minutes,
+      prio: 1,
+      active: true,
+    )
+
+    state_ids = Ticket::State.by_category(:work_on).pluck(:id)
+    if state_ids.present?
+      ticket_ids = Ticket.where('tickets.state_id IN (?) AND tickets.owner_id != 1', state_ids).order(created_at: :desc).limit(1000).pluck(:id)
+      ticket_ids.each { |ticket_id|
+        ticket = Ticket.find_by(id: ticket_id)
+        next if !ticket
+        ticket.last_owner_update_at = last_owner_update_at(ticket)
+        ticket.save!
+      }
+    end
+  end
+
+  def last_owner_update_at(ticket)
+    type = History::Type.lookup(name: 'updated')
+    if type
+      object = History::Object.lookup(name: 'Ticket')
+      if object
+        attribute = History::Attribute.lookup(name: 'owner')
+        if attribute
+          history = History.where(o_id: ticket.id, history_type_id: type.id, history_object_id: object.id, history_attribute_id: attribute.id).where.not(id_to: 1).order(created_at: :desc).limit(1)
+          if history.present?
+            return history.first.created_at
+          end
+        end
+      end
+    end
+    return nil if ticket.owner_id == 1
+    ticket.created_at
+  end
+
+end
diff --git a/test/unit/ticket_last_owner_update_test.rb b/test/unit/ticket_last_owner_update_test.rb
new file mode 100644
index 000000000..33492783c
--- /dev/null
+++ b/test/unit/ticket_last_owner_update_test.rb
@@ -0,0 +1,258 @@
+# encoding: utf-8
+require 'test_helper'
+
+class TicketLastOwnerUpdateTest < ActiveSupport::TestCase
+
+  setup do
+    group = Group.create_or_update(
+      name: 'LastOwnerUpdate',
+      assignment_timeout: 60,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    roles = Role.where(name: 'Agent')
+    @agent1 = User.create_or_update(
+      login: 'ticket-assignment_timeout-agent1@example.com',
+      firstname: 'Overview',
+      lastname: 'Agent1',
+      email: 'ticket-assignment_timeout-agent1@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: Group.all,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+  end
+
+  test 'last_owner_update_at check' do
+
+    ticket = Ticket.create!(
+      title: 'assignment_timeout test 1',
+      group: Group.lookup(name: 'LastOwnerUpdate'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_nil(ticket.last_owner_update_at)
+
+    travel 1.hour
+    ticket.owner = @agent1
+    ticket.save!
+    assert_equal(ticket.last_owner_update_at.to_s, ticket.updated_at.to_s)
+
+    ticket = Ticket.create!(
+      title: 'assignment_timeout test 1',
+      group: Group.lookup(name: 'LastOwnerUpdate'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'closed'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_nil(ticket.last_owner_update_at)
+
+    travel 1.hour
+    ticket.owner = @agent1
+    ticket.save!
+    assert_equal(ticket.last_owner_update_at.to_s, ticket.updated_at.to_s)
+
+    ticket = Ticket.create!(
+      title: 'assignment_timeout test 1',
+      group: Group.lookup(name: 'LastOwnerUpdate'),
+      owner: @agent1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(ticket.last_owner_update_at.to_s, ticket.updated_at.to_s)
+
+    ticket.owner_id = 1
+    ticket.save!
+    assert_nil(ticket.last_owner_update_at)
+
+    ticket = Ticket.create!(
+      title: 'assignment_timeout test 1',
+      group: Group.lookup(name: 'LastOwnerUpdate'),
+      owner: @agent1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'closed'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(ticket.last_owner_update_at.to_s, ticket.updated_at.to_s)
+
+    ticket.owner_id = 1
+    ticket.save!
+    assert_nil(ticket.last_owner_update_at)
+
+    ticket = Ticket.create!(
+      title: 'assignment_timeout test 2',
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_nil(ticket.last_owner_update_at)
+
+    travel 1.hour
+    ticket.owner = @agent1
+    ticket.save!
+    assert_equal(ticket.last_owner_update_at.to_s, ticket.updated_at.to_s)
+
+    ticket = Ticket.create!(
+      title: 'assignment_timeout test 2',
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'closed'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_nil(ticket.last_owner_update_at)
+
+    travel 1.hour
+    ticket.owner = @agent1
+    ticket.save!
+    assert_equal(ticket.last_owner_update_at.to_s, ticket.updated_at.to_s)
+
+    ticket = Ticket.create!(
+      title: 'assignment_timeout test 2',
+      group: Group.lookup(name: 'Users'),
+      owner: @agent1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(ticket.last_owner_update_at.to_s, ticket.updated_at.to_s)
+
+    ticket.owner_id = 1
+    ticket.save!
+    assert_nil(ticket.last_owner_update_at)
+
+    ticket = Ticket.create!(
+      title: 'assignment_timeout test 2',
+      group: Group.lookup(name: 'Users'),
+      owner: @agent1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'closed'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(ticket.last_owner_update_at.to_s, ticket.updated_at.to_s)
+
+    ticket.owner_id = 1
+    ticket.save!
+    assert_nil(ticket.last_owner_update_at)
+
+  end
+
+  test 'last_owner_update_at assignment_timeout check' do
+
+    ticket1 = Ticket.create!(
+      title: 'assignment_timeout test 1',
+      group: Group.lookup(name: 'LastOwnerUpdate'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_nil(ticket1.last_owner_update_at)
+
+    ticket2 = Ticket.create!(
+      title: 'assignment_timeout test 2',
+      group: Group.lookup(name: 'LastOwnerUpdate'),
+      owner: @agent1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(ticket2.last_owner_update_at.to_s, ticket2.updated_at.to_s)
+
+    ticket3 = Ticket.create!(
+      title: 'assignment_timeout test 3',
+      group: Group.lookup(name: 'LastOwnerUpdate'),
+      owner: @agent1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'closed'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(ticket3.last_owner_update_at.to_s, ticket3.updated_at.to_s)
+
+    ticket4 = Ticket.create!(
+      title: 'assignment_timeout test 4',
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_nil(ticket4.last_owner_update_at)
+
+    ticket5 = Ticket.create!(
+      title: 'assignment_timeout test 5',
+      group: Group.lookup(name: 'Users'),
+      owner: @agent1,
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert_equal(ticket5.last_owner_update_at.to_s, ticket5.updated_at.to_s)
+
+    travel 55.minutes
+    Ticket.process_auto_unassign
+
+    ticket1after = Ticket.find(ticket1.id)
+    assert_nil(ticket1.last_owner_update_at)
+    assert_equal(ticket1.updated_at.to_s, ticket1after.updated_at.to_s)
+
+    ticket2after = Ticket.find(ticket2.id)
+    assert_equal(ticket2.last_owner_update_at.to_s, ticket2after.last_owner_update_at.to_s)
+    assert_equal(ticket2.updated_at.to_s, ticket2after.updated_at.to_s)
+
+    ticket3after = Ticket.find(ticket3.id)
+    assert_equal(ticket3.last_owner_update_at.to_s, ticket3after.last_owner_update_at.to_s)
+    assert_equal(ticket3.updated_at.to_s, ticket3after.updated_at.to_s)
+
+    ticket4after = Ticket.find(ticket4.id)
+    assert_nil(ticket4.last_owner_update_at)
+    assert_equal(ticket4.updated_at.to_s, ticket4after.updated_at.to_s)
+
+    ticket5after = Ticket.find(ticket5.id)
+    assert_equal(ticket5after.owner_id, @agent1.id)
+    assert_equal(ticket5.updated_at.to_s, ticket5after.updated_at.to_s)
+
+    travel 15.minutes
+    Ticket.process_auto_unassign
+    ticket2_updated_at = Time.current
+
+    ticket1after = Ticket.find(ticket1.id)
+    assert_nil(ticket1.last_owner_update_at)
+    assert_equal(ticket1.updated_at.to_s, ticket1after.updated_at.to_s)
+
+    ticket2after = Ticket.find(ticket2.id)
+    assert_nil(ticket2after.last_owner_update_at)
+    assert_equal(ticket2after.owner_id, 1)
+    assert_equal(ticket2_updated_at.to_s, ticket2after.updated_at.to_s)
+
+    ticket3after = Ticket.find(ticket3.id)
+    assert_equal(ticket3after.owner_id, @agent1.id)
+    assert_equal(ticket3.last_owner_update_at.to_s, ticket3after.last_owner_update_at.to_s)
+    assert_equal(ticket3.updated_at.to_s, ticket3after.updated_at.to_s)
+
+    ticket4after = Ticket.find(ticket4.id)
+    assert_nil(ticket4.last_owner_update_at)
+    assert_equal(ticket4.updated_at.to_s, ticket4after.updated_at.to_s)
+
+    ticket5after = Ticket.find(ticket5.id)
+    assert_equal(ticket5after.owner_id, @agent1.id)
+    assert_equal(ticket5.updated_at.to_s, ticket5after.updated_at.to_s)
+
+  end
+
+end

From 71c9e50381f0d46d12d9cdca70007ba5ac228185 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 30 Aug 2017 16:00:25 +0200
Subject: [PATCH 217/234] Fixed test - compare new ticket attribute too.

---
 test/integration/zendesk_import_test.rb | 1 +
 1 file changed, 1 insertion(+)

diff --git a/test/integration/zendesk_import_test.rb b/test/integration/zendesk_import_test.rb
index 96191bd55..751147819 100644
--- a/test/integration/zendesk_import_test.rb
+++ b/test/integration/zendesk_import_test.rb
@@ -475,6 +475,7 @@ If you\'re reading this message in your email, click the ticket number link that
       last_contact_at
       last_contact_agent_at
       last_contact_customer_at
+      last_owner_update_at
       create_article_type_id
       create_article_sender_id
       article_count

From fe409727c1161d5a81d1147190c0ed6299b0899e Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 30 Aug 2017 16:53:24 +0200
Subject: [PATCH 218/234] Fixed upgrade/migration (added missing user id
 information).

---
 db/migrate/20170830000001_last_owner_update.rb | 2 ++
 1 file changed, 2 insertions(+)

diff --git a/db/migrate/20170830000001_last_owner_update.rb b/db/migrate/20170830000001_last_owner_update.rb
index c3ffdf031..004e12daf 100644
--- a/db/migrate/20170830000001_last_owner_update.rb
+++ b/db/migrate/20170830000001_last_owner_update.rb
@@ -20,6 +20,8 @@ class LastOwnerUpdate < ActiveRecord::Migration
       period: 10.minutes,
       prio: 1,
       active: true,
+      updated_by_id: 1,
+      created_by_id: 1,
     )
 
     state_ids = Ticket::State.by_category(:work_on).pluck(:id)

From b46e8729268602742c5a8a6719c8ec425267d028 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 31 Aug 2017 06:51:17 +0200
Subject: [PATCH 219/234] Followup for issue #1375 - added missing scheduler
 job for new setups.

---
 db/seeds/schedulers.rb | 7 +++++++
 1 file changed, 7 insertions(+)

diff --git a/db/seeds/schedulers.rb b/db/seeds/schedulers.rb
index 659e610f3..05bf45568 100644
--- a/db/seeds/schedulers.rb
+++ b/db/seeds/schedulers.rb
@@ -12,6 +12,13 @@ Scheduler.create_if_not_exists(
   prio: 1,
   active: true,
 )
+Scheduler.create_if_not_exists(
+  name: 'Process auto unassign tickets',
+  method: 'Ticket.process_auto_unassign',
+  period: 10.minutes,
+  prio: 1,
+  active: true,
+)
 Scheduler.create_if_not_exists(
   name: 'Import OTRS diff load',
   method: 'Import::OTRS.diff_worker',

From cda166535f8d1837e539d9a17f96081ef90e93ec Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Thu, 31 Aug 2017 10:20:22 +0200
Subject: [PATCH 220/234] Introduced App.QueueManager to have easier serial
 working of ui re-rendering.

---
 .../_application_controller.coffee            |  4 +-
 .../app/lib/app_init/queue_manager.coffee     | 57 +++++++++++++++++++
 .../app/lib/app_post/_collection_base.coffee  | 13 +++--
 .../javascripts/app/lib/app_post/delay.coffee | 30 +++++++---
 .../app/lib/app_post/interval.coffee          | 30 ++++++++--
 .../app_post/overview_list_collection.coffee  |  5 +-
 6 files changed, 118 insertions(+), 21 deletions(-)
 create mode 100644 app/assets/javascripts/app/lib/app_init/queue_manager.coffee

diff --git a/app/assets/javascripts/app/controllers/_application_controller.coffee b/app/assets/javascripts/app/controllers/_application_controller.coffee
index 5952bb0bc..a6cbc4204 100644
--- a/app/assets/javascripts/app/controllers/_application_controller.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller.coffee
@@ -61,13 +61,13 @@ class App.Controller extends Spine.Controller
   clearDelay: (delay_id) =>
     App.Delay.clear(delay_id, @controllerId)
 
-  delay: (callback, timeout, delay_id, queue = true) =>
+  delay: (callback, timeout, delay_id, queue = false) =>
     App.Delay.set(callback, timeout, delay_id, @controllerId, queue)
 
   clearInterval: (interval_id) =>
     App.Interval.clear(interval_id, @controllerId)
 
-  interval: (callback, interval, interval_id, queue = true) =>
+  interval: (callback, interval, interval_id, queue = false) =>
     App.Interval.set(callback, interval, interval_id, @controllerId, queue)
 
   releaseController: =>
diff --git a/app/assets/javascripts/app/lib/app_init/queue_manager.coffee b/app/assets/javascripts/app/lib/app_init/queue_manager.coffee
new file mode 100644
index 000000000..e560550f0
--- /dev/null
+++ b/app/assets/javascripts/app/lib/app_init/queue_manager.coffee
@@ -0,0 +1,57 @@
+class App.QueueManager
+  _instance = undefined
+
+  @init: ->
+    _instance ?= new _queueSingleton
+
+  @add: (key, data) ->
+    if _instance == undefined
+      _instance ?= new _queueSingleton
+    _instance.add(key, data)
+
+  @pull: (key) ->
+    if _instance == undefined
+      _instance ?= new _queueSingleton
+    _instance.pull(key)
+
+  @all: (key) ->
+    if _instance == undefined
+      _instance ?= new _queueSingleton
+    _instance.all(key)
+
+  @run: (key, callback) ->
+    if _instance == undefined
+      _instance ?= new _queueSingleton
+    _instance.run(key, callback)
+
+class _queueSingleton
+  constructor: ->
+    @queues = {}
+    @queueRunning = {}
+
+  add: (key, data) ->
+    if !@queues[key]
+      @queues[key] = []
+    @queues[key].push data
+    true
+
+  pull: (key) ->
+    return if !@queues[key]
+    @queues[key].shift()
+
+  all: (key) ->
+    @queues[key]
+
+  run: (key, callback) ->
+    return if !@queues[key]
+    return if @queueRunning[key]
+    localQueue = @queues[key]
+    return if _.isEmpty(localQueue)
+    @queueRunning[key] = true
+    loop
+      callback = localQueue.shift()
+      callback()
+      if !localQueue[0]
+        @queueRunning[key] = false
+        break
+    true
diff --git a/app/assets/javascripts/app/lib/app_post/_collection_base.coffee b/app/assets/javascripts/app/lib/app_post/_collection_base.coffee
index 4fa13b67d..d031dfa11 100644
--- a/app/assets/javascripts/app/lib/app_post/_collection_base.coffee
+++ b/app/assets/javascripts/app/lib/app_post/_collection_base.coffee
@@ -5,9 +5,9 @@ class App._CollectionSingletonBase
   constructor: ->
     @callbacks = {}
     @counter = 0
-
+    @key = "collection-#{@event}"
     # read from cache
-    cache = App.SessionStorage.get("collection-#{@event}")
+    cache = App.SessionStorage.get(@key)
     if cache
       @set(cache)
 
@@ -73,6 +73,9 @@ class App._CollectionSingletonBase
 
   callback: (data) =>
     for counter, attr of @callbacks
-      attr.callback(data)
-      if attr.one
-        delete @callbacks[counter]
+      callback = ->
+        attr.callback(data)
+        if attr.one
+          delete @callbacks[counter]
+      App.QueueManager.add(@key, callback)
+      App.QueueManager.run(@key)
diff --git a/app/assets/javascripts/app/lib/app_post/delay.coffee b/app/assets/javascripts/app/lib/app_post/delay.coffee
index c68fdd3b9..284848852 100644
--- a/app/assets/javascripts/app/lib/app_post/delay.coffee
+++ b/app/assets/javascripts/app/lib/app_post/delay.coffee
@@ -1,10 +1,10 @@
 class App.Delay
   _instance = undefined
 
-  @set: (callback, timeout, key, level) ->
+  @set: (callback, timeout, key, level, queue) ->
     if _instance == undefined
       _instance ?= new _delaySingleton
-    _instance.set(callback, timeout, key, level)
+    _instance.set(callback, timeout, key, level, queue)
 
   @clear: (key, level) ->
     if _instance == undefined
@@ -21,6 +21,11 @@ class App.Delay
       _instance ?= new _delaySingleton
     _instance.reset()
 
+  @count: ->
+    if _instance == undefined
+      _instance ?= new _intervalSingleton
+    _instance.count()
+
   @_all: ->
     if _instance == undefined
       _instance ?= new _delaySingleton
@@ -32,7 +37,7 @@ class _delaySingleton extends Spine.Module
   constructor: ->
     @levelStack = {}
 
-  set: (callback, timeout, key, level) =>
+  set: (callback, timeout, key, level, queue) =>
 
     if !level
       level = '_all'
@@ -44,11 +49,15 @@ class _delaySingleton extends Spine.Module
       key = Math.floor(Math.random() * 99999)
 
     # setTimeout
-    @log 'debug', 'set', key, timeout, level, callback
-    call = =>
+    @log 'debug', 'set', key, timeout, level, callback, queue
+    localCallback = =>
       @clear(key, level)
-      callback()
-    delay_id = setTimeout(call, timeout)
+      if queue
+        App.QueueManager.add('delay', callback)
+        App.QueueManager.run('delay')
+      else
+        callback()
+    delay_id = setTimeout(localCallback, timeout)
 
     # remember all delays
     if !@levelStack[level]
@@ -93,6 +102,13 @@ class _delaySingleton extends Spine.Module
       @levelStack[level] = {}
     true
 
+  count: =>
+    return 0 if !@levelStack
+    count = 0
+    for levelName, levelValue of @levelStack
+      count += Object.keys(levelValue).length
+    count
+
   _all: =>
     @levelStack
 
diff --git a/app/assets/javascripts/app/lib/app_post/interval.coffee b/app/assets/javascripts/app/lib/app_post/interval.coffee
index cc341ec41..74c021f80 100644
--- a/app/assets/javascripts/app/lib/app_post/interval.coffee
+++ b/app/assets/javascripts/app/lib/app_post/interval.coffee
@@ -1,10 +1,10 @@
 class App.Interval
   _instance = undefined
 
-  @set: (callback, timeout, key, level) ->
+  @set: (callback, timeout, key, level, queue) ->
     if _instance == undefined
       _instance ?= new _intervalSingleton
-    _instance.set(callback, timeout, key, level)
+    _instance.set(callback, timeout, key, level, queue)
 
   @clear: (key, level) ->
     if _instance == undefined
@@ -21,6 +21,11 @@ class App.Interval
       _instance ?= new _intervalSingleton
     _instance.reset()
 
+  @count: ->
+    if _instance == undefined
+      _instance ?= new _intervalSingleton
+    _instance.count()
+
   @_all: ->
     if _instance == undefined
       _instance ?= new _intervalSingleton
@@ -32,7 +37,7 @@ class _intervalSingleton extends Spine.Module
   constructor: ->
     @levelStack = {}
 
-  set: (callback, timeout, key, level) =>
+  set: (callback, timeout, key, level, queue) =>
 
     if !level
       level = '_all'
@@ -44,9 +49,15 @@ class _intervalSingleton extends Spine.Module
       key = Math.floor(Math.random() * 99999)
 
     # setTimeout
-    @log 'debug', 'set', key, timeout, level, callback
-    callback()
-    interval_id = setInterval(callback, timeout)
+    @log 'debug', 'set', key, timeout, level, callback, queue
+    localCallback = ->
+      if queue
+        App.QueueManager.add('interval', callback)
+        App.QueueManager.run('interval')
+      else
+        callback()
+    localCallback()
+    interval_id = setInterval(localCallback, timeout)
 
     # remember all interval
     if !@levelStack[level]
@@ -91,5 +102,12 @@ class _intervalSingleton extends Spine.Module
       @levelStack[level] = {}
     true
 
+  count: =>
+    return 0 if !@levelStack
+    count = 0
+    for levelName, levelValue of @levelStack
+      count += Object.keys(levelValue).length
+    count
+
   _all: =>
     @levelStack
diff --git a/app/assets/javascripts/app/lib/app_post/overview_list_collection.coffee b/app/assets/javascripts/app/lib/app_post/overview_list_collection.coffee
index 2831aacbc..b605f5503 100644
--- a/app/assets/javascripts/app/lib/app_post/overview_list_collection.coffee
+++ b/app/assets/javascripts/app/lib/app_post/overview_list_collection.coffee
@@ -71,7 +71,10 @@ class _Singleton
   callback: (view, data) =>
     for counter, meta of @callbacks
       if meta.view is view
-        meta.callback(data)
+        callback = ->
+          meta.callback(data)
+        App.QueueManager.add('ticket_overviews', callback)
+        App.QueueManager.run('ticket_overviews')
 
 class App.OverviewListCollection
   _instance = new _Singleton

From 8958a3ac638eb668dcaa92a677abac39a58f0464 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 5 Sep 2017 11:34:12 +0200
Subject: [PATCH 221/234] Updated OTRS import URL.

---
 .gitlab-ci.yml | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/.gitlab-ci.yml b/.gitlab-ci.yml
index 20297b184..d742f2338 100644
--- a/.gitlab-ci.yml
+++ b/.gitlab-ci.yml
@@ -343,7 +343,7 @@ test:integration:otrs_5_mysql:
     - mysql
   script:
     - export RAILS_ENV=test
-    - export IMPORT_OTRS_ENDPOINT="http://vz599.demo.znuny.com/otrs/public.pl?Action=ZammadMigrator"
+    - export IMPORT_OTRS_ENDPOINT="http://vz1109.demo.znuny.com/otrs/public.pl?Action=ZammadMigrator"
     - rake db:create
     - rake db:migrate
     - ruby -I test/ test/integration/otrs_import_test.rb
@@ -356,7 +356,7 @@ test:integration:otrs_5_postgresql:
     - postgresql
   script:
     - export RAILS_ENV=test
-    - export IMPORT_OTRS_ENDPOINT="http://vz599.demo.znuny.com/otrs/public.pl?Action=ZammadMigrator"
+    - export IMPORT_OTRS_ENDPOINT="http://vz1109.demo.znuny.com/otrs/public.pl?Action=ZammadMigrator"
     - rake db:create
     - rake db:migrate
     - ruby -I test/ test/integration/otrs_import_test.rb

From 20a8e404840d4a743641d23e6a7ae00419668411 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 5 Sep 2017 11:49:32 +0200
Subject: [PATCH 222/234] Added initial version of Out Of Office functionality.

---
 .../_application_controller.coffee            |   5 +-
 .../controllers/_profile/out_of_office.coffee | 164 ++++++++++++++++++
 .../_ui_element/postmaster_set.coffee         |   4 +-
 .../user_autocompletion_search.coffee         |   2 +-
 .../app/controllers/layout_ref.coffee         |   2 +-
 .../app/controllers/ticket_customer.coffee    |   2 +-
 .../app/controllers/widget/avatar.coffee      |   6 +
 .../javascripts/app/models/overview.coffee    |   3 +-
 app/assets/javascripts/app/models/user.coffee |  34 +++-
 .../app/views/profile/out_of_office.jst.eco   |  34 ++++
 app/assets/stylesheets/zammad.scss            |  14 ++
 app/controllers/users_controller.rb           |  60 +++++--
 app/models/ticket/overviews.rb                |  17 +-
 app/models/transaction/notification.rb        |  58 ++++++-
 app/models/user.rb                            |  52 +++++-
 app/views/mailer/application.html.erb         |  10 +-
 config/routes/user.rb                         |   1 +
 db/migrate/20120101000001_create_base.rb      |   7 +
 db/migrate/20120101000010_create_ticket.rb    |   1 +
 db/migrate/20170826000001_out_of_office.rb    |  53 ++++++
 db/seeds/overviews.rb                         |  28 +++
 db/seeds/permissions.rb                       |   2 +-
 lib/notification_factory/mailer.rb            |  62 ++++---
 spec/models/user_spec.rb                      |  28 +++
 test/integration/zendesk_import_test.rb       |   4 +
 test/unit/ticket_notification_test.rb         | 154 ++++++++++++++++
 test/unit/user_out_of_office_test.rb          | 131 ++++++++++++++
 27 files changed, 882 insertions(+), 56 deletions(-)
 create mode 100644 app/assets/javascripts/app/controllers/_profile/out_of_office.coffee
 create mode 100644 app/assets/javascripts/app/views/profile/out_of_office.jst.eco
 create mode 100644 db/migrate/20170826000001_out_of_office.rb
 create mode 100644 test/unit/user_out_of_office_test.rb

diff --git a/app/assets/javascripts/app/controllers/_application_controller.coffee b/app/assets/javascripts/app/controllers/_application_controller.coffee
index a6cbc4204..9cfe5ff03 100644
--- a/app/assets/javascripts/app/controllers/_application_controller.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller.coffee
@@ -344,7 +344,10 @@ class App.Controller extends Spine.Controller
       title: ->
         userId = $(@).data('id')
         user   = App.User.find(userId)
-        App.Utils.htmlEscape(user.displayName())
+        headline = App.Utils.htmlEscape(user.displayName())
+        if user.isOutOfOffice()
+          headline += " (#{App.Utils.htmlEscape(user.outOfOfficeText())})"
+        headline
       content: ->
         userId = $(@).data('id')
         user   = App.User.fullLocal(userId)
diff --git a/app/assets/javascripts/app/controllers/_profile/out_of_office.coffee b/app/assets/javascripts/app/controllers/_profile/out_of_office.coffee
new file mode 100644
index 000000000..8f796f715
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/_profile/out_of_office.coffee
@@ -0,0 +1,164 @@
+class Index extends App.ControllerSubContent
+  requiredPermission: 'user_preferences.out_of_office+ticket.agent'
+  header: 'Out of Office'
+  events:
+    'submit form': 'submit'
+    'click .js-disabled': 'disable'
+    'click .js-enable': 'enable'
+
+  constructor: ->
+    super
+    @render()
+
+  render: =>
+    user = @Session.get()
+    if !@localData
+      @localData =
+        out_of_office: user.out_of_office
+        out_of_office_start_at: user.out_of_office_start_at
+        out_of_office_end_at: user.out_of_office_end_at
+        out_of_office_replacement_id: user.out_of_office_replacement_id
+        out_of_office_replacement_id_completion: user.preferences.out_of_office_replacement_id_completion
+        out_of_office_text: user.preferences.out_of_office_text
+    form = $(App.view('profile/out_of_office')(
+      user: user
+      localData: @localData
+      placeholder: App.User.outOfOfficeTextPlaceholder()
+    ))
+
+    dateStart = new App.ControllerForm(
+      model:
+        configure_attributes:
+          [
+            name: 'out_of_office_start_at'
+            display: ''
+            tag: 'date'
+            past: false
+            future: true
+            null: false
+          ]
+      noFieldset: true
+      params: @localData
+    )
+    form.find('.js-startDate').html(dateStart.form)
+
+    dateEnd = new App.ControllerForm(
+      model:
+        configure_attributes:
+          [
+            name: 'out_of_office_end_at'
+            display: ''
+            tag: 'date'
+            past: false
+            future: true
+            null: false
+          ]
+      noFieldset: true
+      params: @localData
+    )
+    form.find('.js-endDate').html(dateEnd.form)
+
+    agentList = new App.ControllerForm(
+      model:
+        configure_attributes:
+          [
+            name: 'out_of_office_replacement_id'
+            display: ''
+            relation: 'User'
+            tag: 'user_autocompletion'
+            autocapitalize: false
+            multiple: false
+            limit: 30
+            minLengt: 2
+            placeholder: 'Enter Person or Organization/Company'
+            null: false
+            translate: false
+            disableCreateObject: true
+            value: @localData
+          ]
+      noFieldset: true
+      params: @localData
+    )
+    form.find('.js-recipientDropdown').html(agentList.form)
+    if @localData.out_of_office is true
+      form.find('.js-disabled').removeClass('is-disabled')
+      #form.find('.js-enable').addClass('is-disabled')
+    else
+      form.find('.js-disabled').addClass('is-disabled')
+      #form.find('.js-enable').removeClass('is-disabled')
+    @html(form)
+
+  enable: (e) =>
+    e.preventDefault()
+    params = @formParam(e.target)
+    params.out_of_office = true
+    @store(e, params)
+
+  disable: (e) =>
+    e.preventDefault()
+    params = @formParam(e.target)
+    params.out_of_office = false
+    @store(e, params)
+
+  submit: (e, params) =>
+    e.preventDefault()
+    params = @formParam(e.target)
+    @store(e, params)
+
+  store: (e, params) =>
+    @formDisable(e)
+    for key, value of params
+      @localData[key] = value
+    App.Ajax.request(
+      id:          'user_out_of_office'
+      type:        'PUT'
+      url:         "#{@apiPath}/users/out_of_office"
+      data:        JSON.stringify(params)
+      processData: true
+      success:     @success
+      error:       @error
+    )
+
+  success: (data) =>
+    if data.message is 'ok'
+      @render()
+      @notify(
+        type: 'success'
+        msg:  App.i18n.translateContent('Successfully!')
+        timeout: 1000
+      )
+    else
+      if data.notice
+        @notify
+          type:      'error'
+          msg:       App.i18n.translateContent(data.notice[0], data.notice[1])
+          removeAll: true
+      else
+        @notify
+          type:      'error'
+          msg:       'Please contact your administrator.'
+          removeAll: true
+      @formEnable( @$('form') )
+
+  error: (xhr, status, error) =>
+    @formEnable( @$('form') )
+
+    # do not close window if request is aborted
+    return if status is 'abort'
+    data = JSON.parse(xhr.responseText)
+
+    # show error message
+    if xhr.status is 401 || error is 'Unauthorized'
+      message     = '» ' + App.i18n.translateInline('Unauthorized') + ' «'
+    else if xhr.status is 404 || error is 'Not Found'
+      message     = '» ' + App.i18n.translateInline('Not Found') + ' «'
+    else if data.error
+      message     = App.i18n.translateInline(data.error)
+    else
+      message     = '» ' + App.i18n.translateInline('Error') + ' «'
+    @notify
+      type:      'error'
+      msg:       App.i18n.translateContent(message)
+      removeAll: true
+
+App.Config.set('OutOfOffice', { prio: 2800, name: 'Out of Office', parent: '#profile', target: '#profile/out_of_office', permission: ['user_preferences.out_of_office+ticket.agent'], controller: Index }, 'NavBarProfile')
diff --git a/app/assets/javascripts/app/controllers/_ui_element/postmaster_set.coffee b/app/assets/javascripts/app/controllers/_ui_element/postmaster_set.coffee
index 176030f3f..049bc2735 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/postmaster_set.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/postmaster_set.coffee
@@ -20,7 +20,7 @@ class App.UiElement.postmaster_set
             name:     'Customer'
             relation: 'User'
             tag:      'user_autocompletion'
-            disableCreateUser: true
+            disableCreateObject: true
           }
           {
             value:    'group_id'
@@ -32,7 +32,7 @@ class App.UiElement.postmaster_set
             name:     'Owner'
             relation: 'User'
             tag:      'user_autocompletion'
-            disableCreateUser: true
+            disableCreateObject: true
           }
         ]
       article:
diff --git a/app/assets/javascripts/app/controllers/_ui_element/user_autocompletion_search.coffee b/app/assets/javascripts/app/controllers/_ui_element/user_autocompletion_search.coffee
index b8d47b42f..f6dfae836 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/user_autocompletion_search.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/user_autocompletion_search.coffee
@@ -2,5 +2,5 @@
 class App.UiElement.user_autocompletion_search
   @render: (attributeOrig, params = {}) ->
     attribute = _.clone(attributeOrig)
-    attribute.disableCreateUser = true
+    attribute.disableCreateObject = true
     new App.UserOrganizationAutocompletion(attribute: attribute, params: params).element()
diff --git a/app/assets/javascripts/app/controllers/layout_ref.coffee b/app/assets/javascripts/app/controllers/layout_ref.coffee
index 1ae661cfb..f4dc268e7 100644
--- a/app/assets/javascripts/app/controllers/layout_ref.coffee
+++ b/app/assets/javascripts/app/controllers/layout_ref.coffee
@@ -1499,7 +1499,7 @@ class InputsRef extends App.ControllerContent
         null: false
         relation: 'User'
         autocapitalize: false
-        disableCreateUser: true
+        disableCreateObject: true
         multiple: true
 
     @$('.userOrganizationAutocompletePlaceholder').replaceWith( userOrganizationAutocomplete.element() )
diff --git a/app/assets/javascripts/app/controllers/ticket_customer.coffee b/app/assets/javascripts/app/controllers/ticket_customer.coffee
index e23ea954c..edb5df0c0 100644
--- a/app/assets/javascripts/app/controllers/ticket_customer.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_customer.coffee
@@ -6,7 +6,7 @@ class App.TicketCustomer extends App.ControllerModal
 
   content: ->
     configure_attributes = [
-      { name: 'customer_id', display: 'Customer', tag: 'user_autocompletion', null: false, placeholder: 'Enter Person or Organization/Company', minLengt: 2, disableCreateUser: true },
+      { name: 'customer_id', display: 'Customer', tag: 'user_autocompletion', null: false, placeholder: 'Enter Person or Organization/Company', minLengt: 2, disableCreateObject: true },
     ]
     controller = new App.ControllerForm(
       model:
diff --git a/app/assets/javascripts/app/controllers/widget/avatar.coffee b/app/assets/javascripts/app/controllers/widget/avatar.coffee
index c2ce3e055..e6bc84d35 100644
--- a/app/assets/javascripts/app/controllers/widget/avatar.coffee
+++ b/app/assets/javascripts/app/controllers/widget/avatar.coffee
@@ -7,6 +7,12 @@ class App.WidgetAvatar extends App.ObserverController
     email: true
     image: true
     vip: true
+    out_of_office: true,
+    out_of_office_start_at: true,
+    out_of_office_end_at: true,
+    out_of_office_replacement_id: true,
+    active: true
+
   globalRerender: false
 
   render: (user) =>
diff --git a/app/assets/javascripts/app/models/overview.coffee b/app/assets/javascripts/app/models/overview.coffee
index 144f228f0..dd8c0b2e9 100644
--- a/app/assets/javascripts/app/models/overview.coffee
+++ b/app/assets/javascripts/app/models/overview.coffee
@@ -8,6 +8,7 @@ class App.Overview extends App.Model
     { name: 'role_ids',   display: 'Available for Role',  tag: 'column_select', multiple: true, null: false, relation: 'Role', translate: true },
     { name: 'user_ids',   display: 'Available for User',  tag: 'column_select', multiple: true, null: true,  relation: 'User', sortBy: 'firstname' },
     { name: 'organization_shared', display: 'Only available for Users with shared Organization', tag: 'select', options: { true: 'yes', false: 'no' }, default: false, null: true },
+    { name: 'out_of_office', display: 'Only available for Users which are replacements for other users.', tag: 'select', options: { true: 'yes', false: 'no' }, default: false, null: true },
     { name: 'condition',  display: 'Conditions for shown Tickets', tag: 'ticket_selector', null: false },
     { name: 'prio',       display: 'Prio',                readonly: 1 },
     {
@@ -72,4 +73,4 @@ Sie können auch individuelle Übersichten für einzelne Agenten oder agenten Gr
 '''
 
   uiUrl: ->
-    '#ticket/view/' + @link
+    "#ticket/view/#{@link}"
diff --git a/app/assets/javascripts/app/models/user.coffee b/app/assets/javascripts/app/models/user.coffee
index ae3641619..7d357369c 100644
--- a/app/assets/javascripts/app/models/user.coffee
+++ b/app/assets/javascripts/app/models/user.coffee
@@ -53,8 +53,14 @@ class App.User extends App.Model
     cssClass += ' ' if cssClass
     cssClass += "size-#{ size }"
 
+    if @active is false
+      cssClass += ' avatar--inactive'
+
+    if @isOutOfOffice()
+      cssClass += ' avatar--vacation'
+
     if placement
-      placement = " data-placement='#{ placement }'"
+      placement = " data-placement='#{placement}'"
 
     if !avatar
       if type is 'personal'
@@ -104,6 +110,19 @@ class App.User extends App.Model
       vip: vip
       url: @imageUrl()
 
+  isOutOfOffice: ->
+    return false if @out_of_office isnt true
+    start_time = @out_of_office_start_at
+    return false if !start_time
+    end_time = @out_of_office_end_at
+    return false if !end_time
+    start_time = new Date(Date.parse(start_time))
+    end_time = new Date(Date.parse(end_time))
+    now = new Date((new Date).toDateString())
+    if start_time <= now && end_time >= now
+      return true
+    false
+
   imageUrl: ->
     return if !@image
     # set image url
@@ -237,3 +256,16 @@ class App.User extends App.Model
           break
       return access if access
     false
+
+  @outOfOfficeTextPlaceholder: ->
+    today = new Date()
+    outOfOfficeText = 'Christmas holiday'
+    if today.getMonth() < 3
+      outOfOfficeText = 'Easter holiday'
+    else if today.getMonth() < 9
+      outOfOfficeText = 'Summer holiday'
+    outOfOfficeText
+
+  outOfOfficeText: ->
+    return @preferences.out_of_office_text if !_.isEmpty(@preferences.out_of_office_text)
+    App.User.outOfOfficeTextPlaceholder()
diff --git a/app/assets/javascripts/app/views/profile/out_of_office.jst.eco b/app/assets/javascripts/app/views/profile/out_of_office.jst.eco
new file mode 100644
index 000000000..e2ca357d2
--- /dev/null
+++ b/app/assets/javascripts/app/views/profile/out_of_office.jst.eco
@@ -0,0 +1,34 @@
+<div class="page-header">
+  <div class="page-header-title"><h1><%- @T('Out of Office') %></h1></div>
+</div>
+
+<form class="action">
+  <div class="action-flow action-flow--row">
+    <div class="action-row">
+      <div class="action-flow action-flow--noWrap">
+        <h2><span class="action-form-status">
+            <% if @localData.out_of_office is true: %>
+              <%- @Icon('status', 'ok inline') %>
+            <% else: %>
+              <%- @Icon('status', 'error inline') %>
+            <% end %></span> <input id="out_of_office_reason" name="out_of_office_text" class="form-control form-control--inline" type="text" placeholder="<%- @Ti('e. g.') %> <%- @Ti(@placeholder) %>" value="<% if !_.isEmpty(@localData.out_of_office_text): %><%= @localData.out_of_office_text %><% end %>"></h2>
+      </div>
+    </div>
+    <div class="action-block action-block--flex">
+      <div class="label"><%- @T('From') %></div>
+      <div class="form-group js-startDate"></div>
+    </div>
+    <div class="action-block action-block--flex">
+      <div class="label"><%- @T('Till') %></div>
+      <div class="form-group js-endDate"></div>
+    </div>
+    <div class="action-row">
+      <label for="out_of_office_replacement"><%- @T('Replacement') %></label>
+      <div class="dropdown js-recipientDropdown"></div>
+    </div>
+    <div class="action-controls">
+      <div class="btn btn--danger js-disabled"><%- @Ti('Disable') %></div>
+      <div class="btn btn--create js-enable"><%- @Ti('Enable') %></div>
+    </div>
+  </div>
+</form>
diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss
index deaf3abaf..2a55670c1 100644
--- a/app/assets/stylesheets/zammad.scss
+++ b/app/assets/stylesheets/zammad.scss
@@ -3695,6 +3695,16 @@ footer {
     opacity: 0.5;
   }
 
+  &--inactive {
+    filter: grayscale(100%);
+    opacity: 0.2;
+  }
+
+  &--vacation {
+    filter: grayscale(70%);
+    opacity: 1;
+  }
+
   &--unique {
     background-image: image_url("/assets/images/avatar-bg.png");
     background-size: 300px 226px;
@@ -7816,6 +7826,10 @@ output {
 
   h2 {
     margin-bottom: 0;
+    
+    .action-form-status .icon {
+      margin-top: 0;
+    }
   }
 
   .action-block,
diff --git a/app/controllers/users_controller.rb b/app/controllers/users_controller.rb
index a51a6ac0c..1ff08c32c 100644
--- a/app/controllers/users_controller.rb
+++ b/app/controllers/users_controller.rb
@@ -538,7 +538,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/email_verify.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"token": "SoMeToKeN"}'
+curl http://localhost/api/v1/users/email_verify -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"token": "SoMeToKeN"}'
 
 =end
 
@@ -567,7 +567,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/email_verify_send.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"email": "some_email@example.com"}'
+curl http://localhost/api/v1/users/email_verify_send -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"email": "some_email@example.com"}'
 
 =end
 
@@ -626,7 +626,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/password_reset.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"username": "some_username"}'
+curl http://localhost/api/v1/users/password_reset -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"username": "some_username"}'
 
 =end
 
@@ -678,7 +678,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/password_reset_verify.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"token": "SoMeToKeN", "password" "new_password"}'
+curl http://localhost/api/v1/users/password_reset_verify -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"token": "SoMeToKeN", "password" "new_password"}'
 
 =end
 
@@ -734,7 +734,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/password_change.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"password_old": "password_old", "password_new": "password_new"}'
+curl http://localhost/api/v1/users/password_change -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"password_old": "password_old", "password_new": "password_new"}'
 
 =end
 
@@ -781,7 +781,7 @@ curl http://localhost/api/v1/users/password_change.json -v -u #{login}:#{passwor
 =begin
 
 Resource:
-PUT /api/v1/users/preferences.json
+PUT /api/v1/users/preferences
 
 Payload:
 {
@@ -795,7 +795,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/preferences.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"language": "de", "notifications": true}'
+curl http://localhost/api/v1/users/preferences -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"language": "de", "notifications": true}'
 
 =end
 
@@ -808,7 +808,7 @@ curl http://localhost/api/v1/users/preferences.json -v -u #{login}:#{password} -
         params[:user].each { |key, value|
           user.preferences[key.to_sym] = value
         }
-        user.save
+        user.save!
       end
     end
     render json: { message: 'ok' }, status: :ok
@@ -817,7 +817,47 @@ curl http://localhost/api/v1/users/preferences.json -v -u #{login}:#{password} -
 =begin
 
 Resource:
-DELETE /api/v1/users/account.json
+PUT /api/v1/users/out_of_office
+
+Payload:
+{
+  "out_of_office": true,
+  "out_of_office_start_at": true,
+  "out_of_office_end_at": true,
+  "out_of_office_replacement_id": 123,
+  "out_of_office_text": 'honeymoon'
+}
+
+Response:
+{
+  :message => 'ok'
+}
+
+Test:
+curl http://localhost/api/v1/users/out_of_office -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"out_of_office": true, "out_of_office_replacement_id": 123}'
+
+=end
+
+  def out_of_office
+    raise Exceptions::UnprocessableEntity, 'No current user!' if !current_user
+    user = User.find(current_user.id)
+    user.with_lock do
+      user.assign_attributes(
+        out_of_office:                params[:out_of_office],
+        out_of_office_start_at:       params[:out_of_office_start_at],
+        out_of_office_end_at:         params[:out_of_office_end_at],
+        out_of_office_replacement_id: params[:out_of_office_replacement_id],
+      )
+      user.preferences[:out_of_office_text] = params[:out_of_office_text]
+      user.save!
+    end
+    render json: { message: 'ok' }, status: :ok
+  end
+
+=begin
+
+Resource:
+DELETE /api/v1/users/account
 
 Payload:
 {
@@ -831,7 +871,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/account.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"provider": "twitter", "uid": 581482342942}'
+curl http://localhost/api/v1/users/account -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"provider": "twitter", "uid": 581482342942}'
 
 =end
 
diff --git a/app/models/ticket/overviews.rb b/app/models/ticket/overviews.rb
index 644039a64..51e894643 100644
--- a/app/models/ticket/overviews.rb
+++ b/app/models/ticket/overviews.rb
@@ -19,11 +19,11 @@ returns
     # get customer overviews
     role_ids = User.joins(:roles).where(users: { id: current_user.id, active: true }, roles: { active: true }).pluck('roles.id')
     if current_user.permissions?('ticket.customer')
-      overviews = if current_user.organization_id && current_user.organization.shared
-                    Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: { active: true }).distinct('overview.id').order(:prio)
-                  else
-                    Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: { active: true, organization_shared: false }).distinct('overview.id').order(:prio)
-                  end
+      overview_filter = { active: true, organization_shared: false }
+      if current_user.organization_id && current_user.organization.shared
+        overview_filter.delete(:organization_shared)
+      end
+      overviews = Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: overview_filter).distinct('overview.id').order(:prio)
       overviews_list = []
       overviews.each { |overview|
         user_ids = overview.user_ids
@@ -35,7 +35,12 @@ returns
 
     # get agent overviews
     return [] if !current_user.permissions?('ticket.agent')
-    overviews = Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: { active: true }).distinct('overview.id').order(:prio)
+    overview_filter = { active: true }
+    overview_filter_not = { out_of_office: true }
+    if User.where('out_of_office = ? AND out_of_office_start_at <= ? AND out_of_office_end_at >= ? AND out_of_office_replacement_id = ? AND active = ?', true, Time.zone.today, Time.zone.today, current_user.id, true).count.positive?
+      overview_filter_not = {}
+    end
+    overviews = Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: overview_filter).where.not(overview_filter_not).distinct('overview.id').order(:prio)
     overviews_list = []
     overviews.each { |overview|
       user_ids = overview.user_ids
diff --git a/app/models/transaction/notification.rb b/app/models/transaction/notification.rb
index dcc915315..1893a28b6 100644
--- a/app/models/transaction/notification.rb
+++ b/app/models/transaction/notification.rb
@@ -26,12 +26,11 @@ class Transaction::Notification
 
     # return if we run import mode
     return if Setting.get('import_mode')
-
     return if @item[:object] != 'Ticket'
-
     return if @params[:disable_notification]
 
-    ticket = Ticket.find(@item[:object_id])
+    ticket = Ticket.find_by(id: @item[:object_id])
+    return if !ticket
     if @item[:article_id]
       article = Ticket::Article.find(@item[:article_id])
 
@@ -47,20 +46,41 @@ class Transaction::Notification
 
     # find recipients
     recipients_and_channels = []
+    recipients_reason = {}
 
     # loop through all users
     possible_recipients = User.group_access(ticket.group_id, 'full').sort_by(&:login)
-    if ticket.owner_id == 1
+
+    # apply owner
+    if ticket.owner_id != 1
       possible_recipients.push ticket.owner
+      recipients_reason[ticket.owner_id] = 'are assigned'
+    end
+
+    # apply out of office agents
+    possible_recipients_additions = Set.new
+    possible_recipients.each { |user|
+      recursive_ooo_replacements(
+        user:         user,
+        replacements: possible_recipients_additions,
+        reasons:      recipients_reason,
+      )
+    }
+
+    if possible_recipients_additions.present?
+      # join unique entries
+      possible_recipients = possible_recipients | possible_recipients_additions.to_a
     end
 
     already_checked_recipient_ids = {}
     possible_recipients.each { |user|
       result = NotificationFactory::Mailer.notification_settings(user, ticket, @item[:type])
       next if !result
-      next if already_checked_recipient_ids[result[:user].id]
-      already_checked_recipient_ids[result[:user].id] = true
+      next if already_checked_recipient_ids[user.id]
+      already_checked_recipient_ids[user.id] = true
       recipients_and_channels.push result
+      next if recipients_reason[user.id]
+      recipients_reason[user.id] = 'are in group'
     }
 
     # send notifications
@@ -76,7 +96,7 @@ class Transaction::Notification
       end
 
       # ignore inactive users
-      next if !user.active
+      next if !user.active?
 
       # ignore if no changes has been done
       changes = human_changes(user, ticket)
@@ -180,6 +200,7 @@ class Transaction::Notification
           recipient: user,
           current_user: current_user,
           changes: changes,
+          reason: recipients_reason[user.id],
         },
         message_id: "<notification.#{DateTime.current.to_s(:number)}.#{ticket.id}.#{user.id}.#{rand(999_999)}@#{Setting.get('fqdn')}>",
         references: ticket.get_references,
@@ -296,4 +317,27 @@ class Transaction::Notification
     changes
   end
 
+  private
+
+  def recursive_ooo_replacements(user:, replacements:, reasons:, level: 0)
+    if level == 10
+      Rails.logger.warn("Found more than 10 replacement levels for agent #{user}.")
+      return
+    end
+
+    replacement = user.out_of_office_agent
+    return if !replacement
+    # return for already found, added and checked users
+    # to prevent re-doing complete lookup paths
+    return if !replacements.add?(replacement)
+    reasons[replacement.id] = 'are the out-of-office replacement of the owner'
+
+    recursive_ooo_replacements(
+      user:         replacement,
+      replacements: replacements,
+      reasons:      reasons,
+      level:        level + 1
+    )
+  end
+
 end
diff --git a/app/models/user.rb b/app/models/user.rb
index 03c8280f1..90528a231 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -39,8 +39,8 @@ class User < ApplicationModel
   include User::SearchIndex
 
   before_validation :check_name, :check_email, :check_login, :ensure_uniq_email, :ensure_password, :ensure_roles, :ensure_identifier
-  before_create   :check_preferences_default, :validate_roles, :domain_based_assignment, :set_locale
-  before_update   :check_preferences_default, :validate_roles, :reset_login_failed
+  before_create   :check_preferences_default, :validate_roles, :validate_ooo, :domain_based_assignment, :set_locale
+  before_update   :check_preferences_default, :validate_roles, :validate_ooo, :reset_login_failed
   after_create    :avatar_for_email_check
   after_update    :avatar_for_email_check
   after_destroy   :avatar_destroy, :user_device_destroy
@@ -160,6 +160,45 @@ returns
 
 =begin
 
+check if user is in role
+
+  user = User.find(123)
+  result = user.out_of_office?
+
+returns
+
+  result = true|false
+
+=end
+
+  def out_of_office?
+    return false if out_of_office != true
+    return false if out_of_office_start_at.blank?
+    return false if out_of_office_end_at.blank?
+    Time.zone.today.between?(out_of_office_start_at, out_of_office_end_at)
+  end
+
+=begin
+
+check if user is in role
+
+  user = User.find(123)
+  result = user.out_of_office_agent
+
+returns
+
+  result = user_model
+
+=end
+
+  def out_of_office_agent
+    return if !out_of_office?
+    return if out_of_office_replacement_id.blank?
+    User.find_by(id: out_of_office_replacement_id)
+  end
+
+=begin
+
 get users activity stream
 
   user = User.find(123)
@@ -922,6 +961,15 @@ returns
     true
   end
 
+  def validate_ooo
+    return true if out_of_office != true
+    raise Exceptions::UnprocessableEntity, 'out of office start is required' if out_of_office_start_at.blank?
+    raise Exceptions::UnprocessableEntity, 'out of office end is required' if out_of_office_end_at.blank?
+    raise Exceptions::UnprocessableEntity, 'out of office end is before start' if out_of_office_start_at > out_of_office_end_at
+    raise Exceptions::UnprocessableEntity, 'out of office replacement user is required' if out_of_office_replacement_id.blank?
+    raise Exceptions::UnprocessableEntity, 'out of office no such replacement user' if !User.find_by(id: out_of_office_replacement_id)
+    true
+  end
 =begin
 
 checks if the current user is the last one
diff --git a/app/views/mailer/application.html.erb b/app/views/mailer/application.html.erb
index 913224ad3..858bdd5d3 100644
--- a/app/views/mailer/application.html.erb
+++ b/app/views/mailer/application.html.erb
@@ -16,6 +16,7 @@
     font-size: 16px;
   }
   .footer {
+    font-size: 10px;
     color: #aaaaaa;
     border-top-style:solid;
     border-top-width:1px;
@@ -40,6 +41,13 @@
 
 <% if @objects[:standalone] != true %>
 <div class="footer">
-  <a href="<%= c 'http_type' %>://<%= c 'fqdn' %>/#profile/notifications"><%= t 'Manage your notifications settings' %></a> <% if !c('organization').empty? %>| <%= c 'organization' %><% end %>
+  <% if @objects[:reason] %>
+    <% reason = t('You are receiving this because you "%s".') %>
+    <% reason_item = t (@objects[:reason]) %>
+    <% reason.gsub!('%s', reason_item) %>
+    <%= reason %> |
+  <% end %>
+  <a href="<%= c 'http_type' %>://<%= c 'fqdn' %>/#profile/notifications"><%= t 'Manage your notifications settings' %></a>
+  <% if c('organization').present? %>| <%= c 'organization' %><% end %>
 </div>
 <% end %>
diff --git a/config/routes/user.rb b/config/routes/user.rb
index 54f8dba73..0f66db41c 100644
--- a/config/routes/user.rb
+++ b/config/routes/user.rb
@@ -8,6 +8,7 @@ Zammad::Application.routes.draw do
   match api_path + '/users/password_reset_verify', to: 'users#password_reset_verify', via: :post
   match api_path + '/users/password_change',       to: 'users#password_change',       via: :post
   match api_path + '/users/preferences',           to: 'users#preferences',           via: :put
+  match api_path + '/users/out_of_office',         to: 'users#out_of_office',         via: :put
   match api_path + '/users/account',               to: 'users#account_remove',        via: :delete
 
   match api_path + '/users/avatar',                to: 'users#avatar_new',            via: :post
diff --git a/db/migrate/20120101000001_create_base.rb b/db/migrate/20120101000001_create_base.rb
index 6e4e773c1..71547ebb9 100644
--- a/db/migrate/20120101000001_create_base.rb
+++ b/db/migrate/20120101000001_create_base.rb
@@ -40,6 +40,10 @@ class CreateBase < ActiveRecord::Migration
       t.timestamp :last_login,        limit: 3,   null: true
       t.string :source,               limit: 200, null: true
       t.integer :login_failed,                    null: false, default: 0
+      t.boolean :out_of_office,                   null: false, default: false
+      t.date :out_of_office_start_at,             null: true
+      t.date :out_of_office_end_at,               null: true
+      t.integer :out_of_office_replacement_id,    null: true
       t.string :preferences,          limit: 8000, null: true
       t.integer :updated_by_id,                   null: false
       t.integer :created_by_id,                   null: false
@@ -54,10 +58,13 @@ class CreateBase < ActiveRecord::Migration
     add_index :users, [:phone]
     add_index :users, [:fax]
     add_index :users, [:mobile]
+    add_index :users, [:out_of_office, :out_of_office_start_at, :out_of_office_end_at], name: 'index_out_of_office'
+    add_index :users, [:out_of_office_replacement_id]
     add_index :users, [:source]
     add_index :users, [:created_by_id]
     add_foreign_key :users, :users, column: :created_by_id
     add_foreign_key :users, :users, column: :updated_by_id
+    add_foreign_key :users, :users, column: :out_of_office_replacement_id
 
     create_table :signatures do |t|
       t.string :name,                 limit: 100,  null: false
diff --git a/db/migrate/20120101000010_create_ticket.rb b/db/migrate/20120101000010_create_ticket.rb
index 98b92472f..ab36bcfce 100644
--- a/db/migrate/20120101000010_create_ticket.rb
+++ b/db/migrate/20120101000010_create_ticket.rb
@@ -238,6 +238,7 @@ class CreateTicket < ActiveRecord::Migration
       t.column :order,                :string,  limit: 2500,   null: false
       t.column :group_by,             :string,  limit: 250,    null: true
       t.column :organization_shared,  :boolean,                null: false, default: false
+      t.column :out_of_office,        :boolean,                null: false, default: false
       t.column :view,                 :string,  limit: 1000,   null: false
       t.column :active,               :boolean,                null: false, default: true
       t.column :updated_by_id,        :integer,                null: false
diff --git a/db/migrate/20170826000001_out_of_office.rb b/db/migrate/20170826000001_out_of_office.rb
new file mode 100644
index 000000000..133771c67
--- /dev/null
+++ b/db/migrate/20170826000001_out_of_office.rb
@@ -0,0 +1,53 @@
+class OutOfOffice < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    add_column :overviews, :out_of_office, :boolean, null: false, default: false
+    Overview.reset_column_information
+
+    role_ids = Role.with_permissions(['ticket.agent']).map(&:id)
+    overview_role = Role.find_by(name: 'Agent')
+    Overview.create_if_not_exists(
+      name: 'My replacement Tickets',
+      link: 'my_replacement_tickets',
+      prio: 1080,
+      role_ids: role_ids,
+      out_of_office: true,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: Ticket::State.by_category(:open).pluck(:id),
+        },
+        #'ticket.out_of_office_replacement_id' => {
+        #  operator: 'is',
+        #  pre_condition: 'current_user.organization_id',
+        #},
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer group owner escalation_at),
+        s: %w(title customer group owner escalation_at),
+        m: %w(number title customer group owner escalation_at),
+        view_mode_default: 's',
+      },
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    add_column :users, :out_of_office, :boolean, null: false, default: false
+    add_column :users, :out_of_office_start_at, :date, null: true
+    add_column :users, :out_of_office_end_at, :date, null: true
+    add_column :users, :out_of_office_replacement_id, :integer, null: true
+
+    add_index :users, [:out_of_office, :out_of_office_start_at, :out_of_office_end_at], name: 'index_out_of_office'
+    add_index :users, [:out_of_office_replacement_id]
+    add_foreign_key :users, :users, column: :out_of_office_replacement_id
+
+    Cache.clear
+  end
+end
diff --git a/db/seeds/overviews.rb b/db/seeds/overviews.rb
index 80d66a00b..ce1f052f6 100644
--- a/db/seeds/overviews.rb
+++ b/db/seeds/overviews.rb
@@ -160,6 +160,34 @@ Overview.create_if_not_exists(
   },
 )
 
+Overview.create_if_not_exists(
+  name: 'My replacement Tickets',
+  link: 'my_replacement_tickets',
+  prio: 1080,
+  role_ids: [overview_role.id],
+  out_of_office: true,
+  condition: {
+    'ticket.state_id' => {
+      operator: 'is',
+      value: Ticket::State.by_category(:open).pluck(:id),
+    },
+    #'ticket.out_of_office_replacement_id' => {
+    #  operator: 'is',
+    #  pre_condition: 'current_user.organization_id',
+    #},
+  },
+  order: {
+    by: 'created_at',
+    direction: 'DESC',
+  },
+  view: {
+    d: %w(title customer group owner escalation_at),
+    s: %w(title customer group owner escalation_at),
+    m: %w(number title customer group owner escalation_at),
+    view_mode_default: 's',
+  },
+)
+
 overview_role = Role.find_by(name: 'Customer')
 Overview.create_if_not_exists(
   name: 'My Tickets',
diff --git a/db/seeds/permissions.rb b/db/seeds/permissions.rb
index fbd8e60fa..699e28f29 100644
--- a/db/seeds/permissions.rb
+++ b/db/seeds/permissions.rb
@@ -306,7 +306,7 @@ Permission.create_if_not_exists(
 )
 Permission.create_if_not_exists(
   name: 'ticket.customer',
-  note: 'Access to Customer Tickets based on current_user.id and current_user.organization_id',
+  note: 'Access to Customer Tickets based on current_user and organization',
   preferences: {
     not: ['ticket.agent'],
   },
diff --git a/lib/notification_factory/mailer.rb b/lib/notification_factory/mailer.rb
index a55127afe..12f810e12 100644
--- a/lib/notification_factory/mailer.rb
+++ b/lib/notification_factory/mailer.rb
@@ -35,27 +35,47 @@ returns
     matrix = user.preferences['notification_config']['matrix']
     return if !matrix
 
-    # check if group is in selecd groups
-    if ticket.owner_id != user.id
+    owned_by_nobody = false
+    owned_by_me = false
+    if ticket.owner_id == 1
+      owned_by_nobody = true
+    elsif ticket.owner_id == user.id
+      owned_by_me = true
+    else
+      # check the replacement chain of max 10
+      # if the current user is in it
+      check_for = ticket.owner
+      10.times do
+        replacement = check_for.out_of_office_agent
+        break if !replacement
+
+        check_for = replacement
+        next if replacement.id != user.id
+
+        owned_by_me = true
+        break
+      end
+    end
+
+    # check if group is in selected groups
+    if !owned_by_me
       selected_group_ids = user.preferences['notification_config']['group_ids']
-      if selected_group_ids
-        if selected_group_ids.class == Array
-          hit = nil
-          if selected_group_ids.empty?
-            hit = true
-          elsif selected_group_ids[0] == '-' && selected_group_ids.count == 1
-            hit = true
-          else
-            hit = false
-            selected_group_ids.each { |selected_group_id|
-              if selected_group_id.to_s == ticket.group_id.to_s
-                hit = true
-                break
-              end
-            }
-          end
-          return if !hit
+      if selected_group_ids.is_a?(Array)
+        hit = nil
+        if selected_group_ids.empty?
+          hit = true
+        elsif selected_group_ids[0] == '-' && selected_group_ids.count == 1
+          hit = true
+        else
+          hit = false
+          selected_group_ids.each { |selected_group_id|
+            if selected_group_id.to_s == ticket.group_id.to_s
+              hit = true
+              break
+            end
+          }
         end
+        return if !hit # no group access
       end
     end
     return if !matrix[type]
@@ -64,13 +84,13 @@ returns
     return if !data['criteria']
     channels = data['channel']
     return if !channels
-    if data['criteria']['owned_by_me'] && ticket.owner_id == user.id
+    if data['criteria']['owned_by_me'] && owned_by_me
       return {
         user: user,
         channels: channels
       }
     end
-    if data['criteria']['owned_by_nobody'] && ticket.owner_id == 1
+    if data['criteria']['owned_by_nobody'] && owned_by_nobody
       return {
         user: user,
         channels: channels
diff --git a/spec/models/user_spec.rb b/spec/models/user_spec.rb
index 8dc205a0f..e2a8bf18f 100644
--- a/spec/models/user_spec.rb
+++ b/spec/models/user_spec.rb
@@ -26,6 +26,34 @@ RSpec.describe User do
     end
   end
 
+  context '#out_of_office_agent' do
+
+    it 'responds to out_of_office_agent' do
+      user = create(:user)
+      expect(user).to respond_to(:out_of_office_agent)
+    end
+
+    context 'replacement' do
+
+      it 'finds assigned' do
+        user_replacement = create(:user)
+
+        user_ooo = create(:user,
+                          out_of_office:                true,
+                          out_of_office_start_at:       Time.zone.yesterday,
+                          out_of_office_end_at:         Time.zone.tomorrow,
+                          out_of_office_replacement_id: user_replacement.id,)
+
+        expect(user_ooo.out_of_office_agent).to eq user_replacement
+      end
+
+      it 'finds none for available users' do
+        user = create(:user)
+        expect(user.out_of_office_agent).to be nil
+      end
+    end
+  end
+
   context '#max_login_failed?' do
 
     it 'responds to max_login_failed?' do
diff --git a/test/integration/zendesk_import_test.rb b/test/integration/zendesk_import_test.rb
index 751147819..563ed7bff 100644
--- a/test/integration/zendesk_import_test.rb
+++ b/test/integration/zendesk_import_test.rb
@@ -180,6 +180,10 @@ class ZendeskImportTest < ActiveSupport::TestCase
       last_login
       source
       login_failed
+      out_of_office
+      out_of_office_start_at
+      out_of_office_end_at
+      out_of_office_replacement_id
       preferences
       updated_by_id
       created_by_id
diff --git a/test/unit/ticket_notification_test.rb b/test/unit/ticket_notification_test.rb
index 9d6ae786c..0288f41dd 100644
--- a/test/unit/ticket_notification_test.rb
+++ b/test/unit/ticket_notification_test.rb
@@ -56,6 +56,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
       lastname: 'Agent1',
       email: 'ticket-notification-agent1@example.com',
       password: 'agentpw',
+      out_of_office: false,
       active: true,
       roles: roles,
       groups: groups,
@@ -71,6 +72,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
       lastname: 'Agent2',
       email: 'ticket-notification-agent2@example.com',
       password: 'agentpw',
+      out_of_office: false,
       active: true,
       roles: roles,
       groups: groups,
@@ -80,6 +82,38 @@ class TicketNotificationTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
+    @agent3 = User.create_or_update(
+      login: 'ticket-notification-agent3@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent3',
+      email: 'ticket-notification-agent3@example.com',
+      password: 'agentpw',
+      out_of_office: false,
+      active: true,
+      roles: roles,
+      groups: groups,
+      preferences: {
+        locale: 'de-de',
+      },
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    @agent4 = User.create_or_update(
+      login: 'ticket-notification-agent4@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent4',
+      email: 'ticket-notification-agent4@example.com',
+      password: 'agentpw',
+      out_of_office: false,
+      active: true,
+      roles: roles,
+      groups: groups,
+      preferences: {
+        locale: 'de-de',
+      },
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
     Group.create_if_not_exists(
       name: 'WithoutAccess',
       note: 'Test for notification check.',
@@ -944,6 +978,126 @@ class TicketNotificationTest < ActiveSupport::TestCase
 
   end
 
+  test 'ticket notification - out of office' do
+
+    # create ticket in group
+    ticket1 = Ticket.create!(
+      title: 'some notification test out of office',
+      group: Group.lookup(name: 'TicketNotificationTest'),
+      customer: @customer,
+      owner_id: @agent2.id,
+      #state: Ticket::State.lookup(name: 'new'),
+      #priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
+    )
+    Ticket::Article.create!(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
+    )
+    assert(ticket1, 'ticket created - ticket notification simple')
+
+    # execute object transaction
+    Observer::Transaction.commit
+    Scheduler.worker(true)
+
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent3, 'email'), ticket1.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent4, 'email'), ticket1.id)
+
+    @agent2.out_of_office = true
+    @agent2.preferences[:out_of_office_text] = 'at the doctor'
+    @agent2.out_of_office_replacement_id = @agent3.id
+    @agent2.out_of_office_start_at = Time.zone.today - 2.days
+    @agent2.out_of_office_end_at = Time.zone.today + 2.days
+    @agent2.save!
+
+    # create ticket in group
+    ticket2 = Ticket.create!(
+      title: 'some notification test out of office',
+      group: Group.lookup(name: 'TicketNotificationTest'),
+      customer: @customer,
+      owner_id: @agent2.id,
+      #state: Ticket::State.lookup(name: 'new'),
+      #priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
+    )
+    Ticket::Article.create!(
+      ticket_id: ticket2.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
+    )
+    assert(ticket2, 'ticket created - ticket notification simple')
+
+    # execute object transaction
+    Observer::Transaction.commit
+    Scheduler.worker(true)
+
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent3, 'email'), ticket2.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent4, 'email'), ticket2.id)
+
+    # update ticket attributes
+    ticket2.title    = "#{ticket2.title} - #2"
+    ticket2.priority = Ticket::Priority.lookup(name: '3 high')
+    ticket2.save!
+
+    # execute object transaction
+    Observer::Transaction.commit
+    Scheduler.worker(true)
+
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent3, 'email'), ticket2.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent4, 'email'), ticket2.id)
+
+    @agent3.out_of_office = true
+    @agent3.preferences[:out_of_office_text] = 'at the doctor'
+    @agent3.out_of_office_replacement_id = @agent4.id
+    @agent3.out_of_office_start_at = Time.zone.today - 2.days
+    @agent3.out_of_office_end_at = Time.zone.today + 2.days
+    @agent3.save!
+
+    # update ticket attributes
+    ticket2.title    = "#{ticket2.title} - #3"
+    ticket2.priority = Ticket::Priority.lookup(name: '3 high')
+    ticket2.save!
+
+    # execute object transaction
+    Observer::Transaction.commit
+    Scheduler.worker(true)
+
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
+    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket2, @agent3, 'email'), ticket2.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent4, 'email'), ticket2.id)
+
+  end
+
   test 'ticket notification template' do
 
     # create ticket in group
diff --git a/test/unit/user_out_of_office_test.rb b/test/unit/user_out_of_office_test.rb
new file mode 100644
index 000000000..6d8f68968
--- /dev/null
+++ b/test/unit/user_out_of_office_test.rb
@@ -0,0 +1,131 @@
+require 'test_helper'
+
+class UserOutOfOfficeTest < ActiveSupport::TestCase
+  setup do
+
+    UserInfo.current_user_id = 1
+
+    groups = Group.all
+    roles = Role.where(name: 'Agent')
+    @agent1 = User.create_or_update(
+      login: 'user-out_of_office-agent1@example.com',
+      firstname: 'UserOutOfOffice',
+      lastname: 'Agent1',
+      email: 'user-out_of_office-agent1@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+    @agent2 = User.create_or_update(
+      login: 'user-out_of_office-agent2@example.com',
+      firstname: 'UserOutOfOffice',
+      lastname: 'Agent2',
+      email: 'user-out_of_office-agent2@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+    @agent3 = User.create_or_update(
+      login: 'user-out_of_office-agent3@example.com',
+      firstname: 'UserOutOfOffice',
+      lastname: 'Agent3',
+      email: 'user-out_of_office-agent3@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+  end
+
+  test 'check out_of_office?' do
+
+    # check
+    assert_not(@agent1.out_of_office?)
+    assert_not(@agent2.out_of_office?)
+    assert_not(@agent3.out_of_office?)
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = Time.zone.now + 2.days
+      @agent1.out_of_office_end_at = Time.zone.now
+      @agent1.save!
+    }
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = Time.zone.now
+      @agent1.out_of_office_end_at = Time.zone.now - 2.days
+      @agent1.save!
+    }
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = nil
+      @agent1.out_of_office_end_at = Time.zone.now
+      @agent1.save!
+    }
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = Time.zone.now
+      @agent1.out_of_office_end_at = nil
+      @agent1.save!
+    }
+
+    @agent1.out_of_office = false
+    @agent1.out_of_office_start_at = Time.zone.now + 2.days
+    @agent1.out_of_office_end_at = Time.zone.now
+    @agent1.save!
+
+    assert_not(@agent1.out_of_office?)
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = Time.zone.now + 2.days
+      @agent1.out_of_office_end_at = Time.zone.now + 4.days
+      @agent1.save!
+    }
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office_replacement_id = 999_999_999_999 # not existing
+      @agent1.save!
+    }
+    @agent1.out_of_office_replacement_id = @agent2.id
+    @agent1.save!
+
+    assert_not(@agent1.out_of_office?)
+
+    travel 2.days
+
+    assert(@agent1.out_of_office?)
+
+    travel 1.day
+
+    assert(@agent1.out_of_office?)
+
+    travel 1.day
+
+    assert(@agent1.out_of_office?)
+
+    travel 1.day
+
+    assert_not(@agent1.out_of_office?)
+
+    assert_not(@agent1.out_of_office_agent)
+
+    assert_not(@agent2.out_of_office_agent)
+
+    @agent2.out_of_office = true
+    @agent2.out_of_office_start_at = Time.zone.now
+    @agent2.out_of_office_end_at = Time.zone.now + 4.days
+    @agent2.out_of_office_replacement_id = @agent3.id
+    @agent2.save!
+
+    assert(@agent2.out_of_office?)
+
+    assert_equal(@agent2.out_of_office_agent.id, @agent3.id)
+
+  end
+
+end

From ddd7c0d60dd1829c7b9a7a3c615374b012340071 Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Tue, 5 Sep 2017 15:09:01 +0200
Subject: [PATCH 223/234] Fixed issue #1340 - Relative and absolute time bug.

---
 .../controllers/_ui_element/ticket_selector.coffee   | 12 +++++-------
 1 file changed, 5 insertions(+), 7 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee b/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee
index 72ff6e1b8..91b5ad0b3 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee
@@ -156,7 +156,7 @@ class App.UiElement.ticket_selector
       elementRow = $(e.target).closest('.js-filterElement')
       groupAndAttribute = elementRow.find('.js-attributeSelector option:selected').attr('value')
       return if !groupAndAttribute
-      @buildOperator(item, elementRow, groupAndAttribute, elements, {}, attribute, false)
+      @buildOperator(item, elementRow, groupAndAttribute, elements, {}, attribute)
     )
 
     # bind for preview
@@ -244,9 +244,9 @@ class App.UiElement.ticket_selector
     if groupAndAttribute
       elementRow.find('.js-attributeSelector select').val(groupAndAttribute)
 
-    @buildOperator(elementFull, elementRow, groupAndAttribute, elements, meta, attribute, true)
+    @buildOperator(elementFull, elementRow, groupAndAttribute, elements, meta, attribute)
 
-  @buildOperator: (elementFull, elementRow, groupAndAttribute, elements, meta, attribute, buildValue) ->
+  @buildOperator: (elementFull, elementRow, groupAndAttribute, elements, meta, attribute) ->
     currentOperator = elementRow.find('.js-operator option:selected').attr('value')
 
     name = "#{attribute.name}::#{groupAndAttribute}::operator"
@@ -284,9 +284,9 @@ class App.UiElement.ticket_selector
 
     elementRow.find('.js-operator select').replaceWith(selection)
 
-    @buildPreCondition(elementFull, elementRow, groupAndAttribute, elements, meta, attribute, buildValue)
+    @buildPreCondition(elementFull, elementRow, groupAndAttribute, elements, meta, attribute)
 
-  @buildPreCondition: (elementFull, elementRow, groupAndAttribute, elements, meta, attributeConfig, buildValue = true) ->
+  @buildPreCondition: (elementFull, elementRow, groupAndAttribute, elements, meta, attributeConfig) ->
     currentOperator = elementRow.find('.js-operator option:selected').attr('value')
     currentPreCondition = elementRow.find('.js-preCondition option:selected').attr('value')
 
@@ -318,7 +318,6 @@ class App.UiElement.ticket_selector
     if !preCondition
       elementRow.find('.js-preCondition select').html('')
       elementRow.find('.js-preCondition').addClass('hide')
-      return if !buildValue
       toggleValue()
       @buildValue(elementFull, elementRow, groupAndAttribute, elements, meta, attribute)
       return
@@ -351,7 +350,6 @@ class App.UiElement.ticket_selector
       toggleValue()
     )
 
-    return if !buildValue
     @buildValue(elementFull, elementRow, groupAndAttribute, elements, meta, attribute)
     toggleValue()
 

From ce2ed08e1b5cc88975bbd8158122180bc9715cec Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Tue, 5 Sep 2017 16:05:28 +0200
Subject: [PATCH 224/234] Fixed #1331 - Delete action for tickets not working.

---
 .../_ui_element/ticket_perform_action.coffee    | 17 +++++++++--------
 app/assets/javascripts/app/models/job.coffee    |  2 +-
 2 files changed, 10 insertions(+), 9 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee b/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
index e64d6edf4..c5718de48 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
@@ -33,14 +33,15 @@ class App.UiElement.ticket_perform_action
               elements["#{groupKey}.#{config.name}"] = config
 
     # add ticket deletion action
-    elements['ticket.action'] =
-      name: 'action'
-      display: 'Action'
-      tag: 'select'
-      null: false
-      translate: true
-      options:
-        delete: 'delete'
+    if attribute.ticket_delete
+      elements['ticket.action'] =
+        name: 'action'
+        display: 'Action'
+        tag: 'select'
+        null: false
+        translate: true
+        options:
+          delete: 'Delete'
 
     [defaults, groups, elements]
 
diff --git a/app/assets/javascripts/app/models/job.coffee b/app/assets/javascripts/app/models/job.coffee
index 996e3dfc7..d061c2db0 100644
--- a/app/assets/javascripts/app/models/job.coffee
+++ b/app/assets/javascripts/app/models/job.coffee
@@ -6,7 +6,7 @@ class App.Job extends App.Model
     { name: 'name',                 display: 'Name',                            tag: 'input',    type: 'text', limit: 100, null: false },
     { name: 'timeplan',             display: 'When should the job run?',        tag: 'timer', null: true },
     { name: 'condition',            display: 'Conditions for effected objects', tag: 'ticket_selector', null: true },
-    { name: 'perform',              display: 'Execute changes on objects',      tag: 'ticket_perform_action', null: true, notification: true },
+    { name: 'perform',              display: 'Execute changes on objects',      tag: 'ticket_perform_action', null: true, notification: true, ticket_delete: true },
     { name: 'disable_notification', display: 'Disable Notifications',           tag: 'boolean', default: true },
     { name: 'note',                 display: 'Note',                            tag: 'textarea', note: 'Notes are visible to agents only, never to customers.', limit: 250, null: true },
     { name: 'active',               display: 'Active',                          tag: 'active', default: true },

From 4573308f6676cc2729d24789088c7b3849d7c8e9 Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Tue, 5 Sep 2017 16:54:22 +0200
Subject: [PATCH 225/234] Fixed issue #1318 - 'Access-Control-Allow-Origin'
 error when submitting web form.

---
 app/controllers/form_controller.rb | 11 ++++++-----
 config/routes/form.rb              |  4 ++--
 2 files changed, 8 insertions(+), 7 deletions(-)

diff --git a/app/controllers/form_controller.rb b/app/controllers/form_controller.rb
index ce52e72dd..9e1328748 100644
--- a/app/controllers/form_controller.rb
+++ b/app/controllers/form_controller.rb
@@ -5,7 +5,7 @@ class FormController < ApplicationController
   before_action :cors_preflight_check_execute
   after_action :set_access_control_headers_execute
 
-  def config
+  def configuration
     return if !enabled?
     return if !fingerprint_exists?
     return if limit_reached?
@@ -16,17 +16,17 @@ class FormController < ApplicationController
 
     endpoint = "#{http_type}://#{fqdn}#{api_path}/form_submit"
 
-    config = {
+    result = {
       enabled:  Setting.get('form_ticket_create'),
       endpoint: endpoint,
       token:    token_gen(params[:fingerprint])
     }
 
     if params[:test] && current_user && current_user.permissions?('admin.channel_formular')
-      config[:enabled] = true
+      result[:enabled] = true
     end
 
-    render json: config, status: :ok
+    render json: result, status: :ok
   end
 
   def submit
@@ -127,11 +127,12 @@ class FormController < ApplicationController
     )
 
     if params[:file]
+
       params[:file].each { |file|
         Store.add(
           object: 'Ticket::Article',
           o_id: article.id,
-          data: File.read(file.tempfile),
+          data: file.read,
           filename: file.original_filename,
           preferences: {
             'Mime-Type' => file.content_type,
diff --git a/config/routes/form.rb b/config/routes/form.rb
index b9c6974eb..fbe08b640 100644
--- a/config/routes/form.rb
+++ b/config/routes/form.rb
@@ -2,7 +2,7 @@ Zammad::Application.routes.draw do
   api_path = Rails.configuration.api_path
 
   # forms
-  match api_path + '/form_submit',      to: 'form#submit',    via: :post
-  match api_path + '/form_config',      to: 'form#config',    via: :post
+  match api_path + '/form_submit',      to: 'form#submit',        via: :post
+  match api_path + '/form_config',      to: 'form#configuration', via: :post
 
 end

From 4011c88493fa6d126310bfe7d468dd723f941661 Mon Sep 17 00:00:00 2001
From: Thorsten Eckel <te@znuny.com>
Date: Tue, 5 Sep 2017 17:35:53 +0200
Subject: [PATCH 226/234] Fixed issue #1381: Exchange folder with unsupported
 entries fails configuration. Also improved error handling of empty folders or
 not selected folders.

---
 .../controllers/_integration/exchange.coffee  |  6 +++++
 .../app/lib/app_post/column_select.coffee     |  5 ++++
 .../views/integration/exchange_wizard.jst.eco |  2 +-
 .../integration/exchange_controller.rb        | 23 +++++++++++--------
 .../import/exchange/attribute_examples.rb     | 15 ++++++++----
 5 files changed, 37 insertions(+), 14 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/_integration/exchange.coffee b/app/assets/javascripts/app/controllers/_integration/exchange.coffee
index 26aaef204..5e6cd1843 100644
--- a/app/assets/javascripts/app/controllers/_integration/exchange.coffee
+++ b/app/assets/javascripts/app/controllers/_integration/exchange.coffee
@@ -187,6 +187,7 @@ class ConnectionWizard extends App.WizardModal
   elements:
     '.modal-body': 'body'
     '.js-foldersSelect': 'foldersSelect'
+    '.js-folders .js-submitTry': 'foldersSelectSubmit'
     '.js-userMappingForm': 'userMappingForm'
     '.js-expertForm': 'expertForm'
 
@@ -321,6 +322,11 @@ class ConnectionWizard extends App.WizardModal
       nulloption: false
       options: options
       value: selected
+      onChange: (val) =>
+        if val && val.length > 0
+          @foldersSelectSubmit.removeClass('is-disabled')
+        else
+          @foldersSelectSubmit.addClass('is-disabled')
     )
 
   mapping: (e) =>
diff --git a/app/assets/javascripts/app/lib/app_post/column_select.coffee b/app/assets/javascripts/app/lib/app_post/column_select.coffee
index d58354f5d..728c2d499 100644
--- a/app/assets/javascripts/app/lib/app_post/column_select.coffee
+++ b/app/assets/javascripts/app/lib/app_post/column_select.coffee
@@ -33,6 +33,11 @@ class App.ColumnSelect extends Spine.Controller
       @select @pickedValue
     , 300, {trailing: false}
 
+    if @attribute.onChange
+      @shadow.on('change', =>
+        @attribute.onChange(@shadow.val())
+      )
+
   render: ->
     @values = []
     _.each @options.attribute.options, (option) =>
diff --git a/app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco b/app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco
index 25cdbcade..d1b5dc25f 100644
--- a/app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco
+++ b/app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco
@@ -115,7 +115,7 @@
         <a class="btn btn--text btn--secondary js-goToSlide align-left" data-slide="js-bind"><%- @T('Go Back') %></a>
       </div>
       <div class="modal-rightFooter">
-        <button class="btn btn--primary align-right js-submitTry"><%- @T('Continue') %></button>
+        <button class="btn btn--primary align-right js-submitTry is-disabled"><%- @T('Continue') %></button>
       </div>
     </div>
   </form>
diff --git a/app/controllers/integration/exchange_controller.rb b/app/controllers/integration/exchange_controller.rb
index 66e4ca30d..74d7f178c 100644
--- a/app/controllers/integration/exchange_controller.rb
+++ b/app/controllers/integration/exchange_controller.rb
@@ -33,15 +33,20 @@ class Integration::ExchangeController < ApplicationController
 
   def mapping
     answer_with do
-      Sequencer.process('Import::Exchange::AttributesExamples',
-                        parameters: {
-                          ews_folder_ids: params[:folders],
-                          ews_config:     {
-                            endpoint: params[:endpoint],
-                            user:     params[:user],
-                            password: params[:password],
-                          }
-                        })
+      raise 'Please select at least one folder.' if params[:folders].blank?
+
+      examples = Sequencer.process('Import::Exchange::AttributesExamples',
+                                   parameters: {
+                                     ews_folder_ids: params[:folders],
+                                     ews_config:     {
+                                       endpoint: params[:endpoint],
+                                       user:     params[:user],
+                                       password: params[:password],
+                                     }
+                                   })
+      examples.tap do |result|
+        raise 'No entries found in selected folder(s).' if result[:attributes].blank?
+      end
     end
   end
 
diff --git a/lib/sequencer/unit/import/exchange/attribute_examples.rb b/lib/sequencer/unit/import/exchange/attribute_examples.rb
index 19401609d..f4c59c45a 100644
--- a/lib/sequencer/unit/import/exchange/attribute_examples.rb
+++ b/lib/sequencer/unit/import/exchange/attribute_examples.rb
@@ -16,10 +16,17 @@ class Sequencer
 
                 ews_folder_ids.collect do |folder_id|
 
-                  ews_folder.find(folder_id).items.each do |resource|
-                    attributes = ::Import::Exchange::ItemAttributes.extract(resource)
-                    extractor.extract(attributes)
-                    break if extractor.enough
+                  begin
+                    ews_folder.find(folder_id).items.each do |resource|
+                      attributes = ::Import::Exchange::ItemAttributes.extract(resource)
+                      extractor.extract(attributes)
+                      break if extractor.enough
+                    end
+                  rescue NoMethodError => e
+                    raise if e.message !~ /Viewpoint::EWS::/
+
+                    logger.error e
+                    logger.error "Skipping folder_id '#{folder_id}' due to unsupported entries."
                   end
                 end
               end.examples

From f102c61f950ed2d2132f2606635250e00a4fab3a Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Tue, 5 Sep 2017 17:49:49 +0200
Subject: [PATCH 227/234] Fixed issue #1315 - Time Accounting not showing all
 tickets, time is missing completly of specific ticket.

---
 app/controllers/time_accountings_controller.rb | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/app/controllers/time_accountings_controller.rb b/app/controllers/time_accountings_controller.rb
index e258217a7..3a76e5ac9 100644
--- a/app/controllers/time_accountings_controller.rb
+++ b/app/controllers/time_accountings_controller.rb
@@ -8,7 +8,7 @@ class TimeAccountingsController < ApplicationController
     year = params[:year] || Time.zone.now.year
     month = params[:month] || Time.zone.now.month
 
-    start_periode = Date.parse("#{year}-#{month}-01")
+    start_periode = Time.parse("#{year}-#{month}-01")
     end_periode = start_periode.end_of_month
 
     time_unit = {}
@@ -217,7 +217,7 @@ class TimeAccountingsController < ApplicationController
     year = params[:year] || Time.zone.now.year
     month = params[:month] || Time.zone.now.month
 
-    start_periode = Date.parse("#{year}-#{month}-01")
+    start_periode = Time.parse("#{year}-#{month}-01")
     end_periode = start_periode.end_of_month
 
     time_unit = {}
@@ -297,7 +297,7 @@ class TimeAccountingsController < ApplicationController
     year = params[:year] || Time.zone.now.year
     month = params[:month] || Time.zone.now.month
 
-    start_periode = Date.parse("#{year}-#{month}-01")
+    start_periode = Time.parse("#{year}-#{month}-01")
     end_periode = start_periode.end_of_month
 
     time_unit = {}

From 16e79bbf88f47c2dd80eb66ae414fa38df373f6b Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Tue, 5 Sep 2017 21:24:43 +0200
Subject: [PATCH 228/234] Fixed issue #1315 - Time Accounting not showing all
 tickets, time is missing completly of specific ticket.

---
 app/controllers/time_accountings_controller.rb | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/app/controllers/time_accountings_controller.rb b/app/controllers/time_accountings_controller.rb
index 3a76e5ac9..e393b1c51 100644
--- a/app/controllers/time_accountings_controller.rb
+++ b/app/controllers/time_accountings_controller.rb
@@ -8,7 +8,7 @@ class TimeAccountingsController < ApplicationController
     year = params[:year] || Time.zone.now.year
     month = params[:month] || Time.zone.now.month
 
-    start_periode = Time.parse("#{year}-#{month}-01")
+    start_periode = Time.zone.parse("#{year}-#{month}-01")
     end_periode = start_periode.end_of_month
 
     time_unit = {}
@@ -217,7 +217,7 @@ class TimeAccountingsController < ApplicationController
     year = params[:year] || Time.zone.now.year
     month = params[:month] || Time.zone.now.month
 
-    start_periode = Time.parse("#{year}-#{month}-01")
+    start_periode = Time.zone.parse("#{year}-#{month}-01")
     end_periode = start_periode.end_of_month
 
     time_unit = {}
@@ -297,7 +297,7 @@ class TimeAccountingsController < ApplicationController
     year = params[:year] || Time.zone.now.year
     month = params[:month] || Time.zone.now.month
 
-    start_periode = Time.parse("#{year}-#{month}-01")
+    start_periode = Time.zone.parse("#{year}-#{month}-01")
     end_periode = start_periode.end_of_month
 
     time_unit = {}

From 83d11b122e40e93cbef6f5ddf9c3ce9b5eaaa63a Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 5 Sep 2017 21:53:37 +0200
Subject: [PATCH 229/234] Fixed issue #1253 - Duplicates in Caller Log
 (Sipgate).

---
 app/models/cti/caller_id.rb     |   6 +-
 app/models/cti/log.rb           |  17 +++-
 test/unit/cti_caller_id_test.rb | 137 +++++++++++++++++++++++++-------
 3 files changed, 130 insertions(+), 30 deletions(-)

diff --git a/app/models/cti/caller_id.rb b/app/models/cti/caller_id.rb
index a34a2d8e3..bbfaa26a2 100644
--- a/app/models/cti/caller_id.rb
+++ b/app/models/cti/caller_id.rb
@@ -54,8 +54,10 @@ returns
           search_params[:level] = level
         end
 
-        result = Cti::CallerId.where(search_params).group(:user_id, :id).order(id: 'DESC').limit(20)
-
+        caller_ids = Cti::CallerId.select('MAX(id) as caller_id').where(search_params).group(:user_id).order('caller_id DESC').limit(20).map(&:caller_id)
+        Cti::CallerId.where(id: caller_ids).order(id: :desc).each { |record|
+          result.push record
+        }
         break if result.present?
       }
       result
diff --git a/app/models/cti/log.rb b/app/models/cti/log.rb
index fa63b7d48..0d23718d7 100644
--- a/app/models/cti/log.rb
+++ b/app/models/cti/log.rb
@@ -266,7 +266,22 @@ returns
       }
     end
 
-    # processes a incoming event
+=begin
+
+processes a incoming event
+
+Cti::Log.process(
+  'cause' => '',
+  'event' => 'newCall',
+  'user' => 'user 1',
+  'from' => '4912347114711',
+  'to' => '4930600000000',
+  'callId' => '4991155921769858278-1',
+  'direction' => 'in',
+)
+
+=end
+
     def self.process(params)
       comment = params['cause']
       event   = params['event']
diff --git a/test/unit/cti_caller_id_test.rb b/test/unit/cti_caller_id_test.rb
index 8619fd9b5..94c08c078 100644
--- a/test/unit/cti_caller_id_test.rb
+++ b/test/unit/cti_caller_id_test.rb
@@ -3,12 +3,12 @@ require 'test_helper'
 
 class CtiCallerIdTest < ActiveSupport::TestCase
 
-  test '2 lookups' do
+  setup do
 
     Ticket.destroy_all
     Cti::CallerId.destroy_all
 
-    agent1 = User.create_or_update(
+    @agent1 = User.create_or_update(
       login: 'ticket-caller_id-agent1@example.com',
       firstname: 'CallerId',
       lastname: 'Agent1',
@@ -22,7 +22,7 @@ class CtiCallerIdTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    agent2 = User.create_or_update(
+    @agent2 = User.create_or_update(
       login: 'ticket-caller_id-agent2@example.com',
       firstname: 'CallerId',
       lastname: 'Agent2',
@@ -34,7 +34,7 @@ class CtiCallerIdTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
-    agent3 = User.create_or_update(
+    @agent3 = User.create_or_update(
       login: 'ticket-caller_id-agent3@example.com',
       firstname: 'CallerId',
       lastname: 'Agent3',
@@ -46,7 +46,7 @@ class CtiCallerIdTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
 
-    customer1 = User.create_or_update(
+    @customer1 = User.create_or_update(
       login: 'ticket-caller_id-customer1@example.com',
       firstname: 'CallerId',
       lastname: 'Customer1',
@@ -57,6 +57,10 @@ class CtiCallerIdTest < ActiveSupport::TestCase
       created_by_id: 1,
     )
 
+  end
+
+  test '1 lookups' do
+
     Cti::CallerId.rebuild
 
     caller_ids = Cti::CallerId.lookup('491111222277')
@@ -64,27 +68,27 @@ class CtiCallerIdTest < ActiveSupport::TestCase
 
     caller_ids = Cti::CallerId.lookup('491111222223')
     assert_equal(1, caller_ids.length)
-    assert_equal(agent1.id, caller_ids[0].user_id)
+    assert_equal(@agent1.id, caller_ids[0].user_id)
     assert_equal('known', caller_ids[0].level)
 
     caller_ids = Cti::CallerId.lookup('492222222222')
     assert_equal(2, caller_ids.length)
-    assert_equal(agent3.id, caller_ids[0].user_id)
+    assert_equal(@agent3.id, caller_ids[0].user_id)
     assert_equal('known', caller_ids[0].level)
-    assert_equal(agent2.id, caller_ids[1].user_id)
+    assert_equal(@agent2.id, caller_ids[1].user_id)
     assert_equal('known', caller_ids[1].level)
 
     # create ticket in group
-    ticket1 = Ticket.create(
+    ticket1 = Ticket.create!(
       title: 'some caller id test 1',
       group: Group.lookup(name: 'Users'),
-      customer: customer1,
+      customer: @customer1,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
-    article1 = Ticket::Article.create(
+    article1 = Ticket::Article.create!(
       ticket_id: ticket1.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -96,22 +100,22 @@ Mob: +49 333 8362222",
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Customer').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: customer1.id,
-      created_by_id: customer1.id,
+      updated_by_id: @customer1.id,
+      created_by_id: @customer1.id,
     )
     assert(ticket1)
 
     # create ticket in group
-    ticket2 = Ticket.create(
+    ticket2 = Ticket.create!(
       title: 'some caller id test 2',
       group: Group.lookup(name: 'Users'),
-      customer: customer1,
+      customer: @customer1,
       state: Ticket::State.lookup(name: 'new'),
       priority: Ticket::Priority.lookup(name: '2 normal'),
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
-    article2 = Ticket::Article.create(
+    article2 = Ticket::Article.create!(
       ticket_id: ticket2.id,
       from: 'some_sender@example.com',
       to: 'some_recipient@example.com',
@@ -123,8 +127,8 @@ Mob: +49 333 1112222",
       internal: false,
       sender: Ticket::Article::Sender.where(name: 'Agent').first,
       type: Ticket::Article::Type.where(name: 'email').first,
-      updated_by_id: agent1.id,
-      created_by_id: agent1.id,
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
     )
     assert(ticket2)
 
@@ -135,19 +139,19 @@ Mob: +49 333 1112222",
 
     caller_ids = Cti::CallerId.lookup('491111222223')
     assert_equal(1, caller_ids.length)
-    assert_equal(agent1.id, caller_ids[0].user_id)
+    assert_equal(@agent1.id, caller_ids[0].user_id)
     assert_equal('known', caller_ids[0].level)
 
     caller_ids = Cti::CallerId.lookup('492222222222')
     assert_equal(2, caller_ids.length)
-    assert_equal(agent3.id, caller_ids[0].user_id)
+    assert_equal(@agent3.id, caller_ids[0].user_id)
     assert_equal('known', caller_ids[0].level)
-    assert_equal(agent2.id, caller_ids[1].user_id)
+    assert_equal(@agent2.id, caller_ids[1].user_id)
     assert_equal('known', caller_ids[1].level)
 
     caller_ids = Cti::CallerId.lookup('492226112222')
     assert_equal(1, caller_ids.length)
-    assert_equal(customer1.id, caller_ids[0].user_id)
+    assert_equal(@customer1.id, caller_ids[0].user_id)
     assert_equal('maybe', caller_ids[0].level)
 
     caller_ids = Cti::CallerId.lookup('492221112222')
@@ -155,7 +159,7 @@ Mob: +49 333 1112222",
 
   end
 
-  test '3 lookups' do
+  test '2 lookups' do
 
     Cti::CallerId.destroy_all
 
@@ -244,4 +248,83 @@ Mob: +49 333 1112222",
     assert_nil(caller_ids[0].comment)
 
   end
+
+  test '3 process - log' do
+
+    ticket1 = Ticket.create!(
+      title: 'some caller id test 1',
+      group: Group.lookup(name: 'Users'),
+      customer: @customer1,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
+    )
+    article1 = Ticket::Article.create!(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: "some message\nFon (GEL): +49 111 366-1111 Mi-Fr
+Fon (LIN): +49 222 6112222 Mo-Di
+Mob: +49 333 8362222",
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: @customer1.id,
+      created_by_id: @customer1.id,
+    )
+    assert(ticket1)
+    ticket2 = Ticket.create!(
+      title: 'some caller id test 2',
+      group: Group.lookup(name: 'Users'),
+      customer: @customer1,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: @agent1.id,
+      created_by_id: @agent1.id,
+    )
+    article2 = Ticket::Article.create!(
+      ticket_id: ticket2.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: "some message\nFon (GEL): +49 111 366-1111 Mi-Fr
+Fon (LIN): +49 222 6112222 Mo-Di
+Mob: +49 333 8362222",
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: @customer1.id,
+      created_by_id: @customer1.id,
+    )
+    assert(ticket2)
+
+    Cti::CallerId.rebuild
+
+    Cti::Log.process(
+      'cause' => '',
+      'event' => 'newCall',
+      'user' => 'user 1',
+      'from' => '491113661111',
+      'to' => '4930600000000',
+      'callId' => '4991155921769858278-1',
+      'direction' => 'in',
+    )
+
+    log = Cti::Log.log
+    assert(log[:list])
+    assert(log[:assets])
+    assert(log[:list][0])
+    assert_not(log[:list][1])
+    assert(log[:list][0].preferences)
+    assert(log[:list][0].preferences[:from])
+    assert_equal(1, log[:list][0].preferences[:from].count)
+    assert_equal(@customer1.id, log[:list][0].preferences[:from][0][:user_id])
+    assert_equal('maybe', log[:list][0].preferences[:from][0][:level])
+
+  end
+
 end

From 6da0181e2aa42fbc8d462267f0d5cfd7e92065b3 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 6 Sep 2017 08:39:02 +0200
Subject: [PATCH 230/234] Initial idoit integration.

---
 .../_application_controller.coffee            |  11 ++
 .../_application_controller_generic.coffee    |  17 ++
 .../app/controllers/_integration/idoit.coffee |  94 ++++++++++
 .../controllers/agent_ticket_create.coffee    | 165 +++++-------------
 .../agent_ticket_create/sidebar.coffee        |  43 +++++
 .../sidebar_customer.coffee                   |  38 ++++
 .../sidebar_organization.coffee               |  41 +++++
 .../sidebar_template.coffee                   |  21 +++
 .../controllers/idoit_object_selector.coffee  | 100 +++++++++++
 .../app/controllers/ticket_zoom.coffee        |   4 +
 .../controllers/ticket_zoom/sidebar.coffee    |  28 ++-
 .../ticket_zoom/sidebar_idoit.coffee          | 132 ++++++++++++++
 .../app/views/integration/idoit.jst.eco       |  25 +++
 .../integration/idoit_object_result.jst.eco   |  25 +++
 .../integration/idoit_object_selector.jst.eco |   5 +
 .../views/ticket_zoom/sidebar_idoit.jst.eco   |  13 ++
 .../integration/idoit_controller.rb           |  51 ++++++
 config/routes/integration_idoit.rb            |   9 +
 contrib/cleanup.sh                            |   1 +
 db/migrate/20170816000001_idoit_support.rb    |  49 ++++++
 db/seeds/settings.rb                          |  40 +++++
 lib/idoit.rb                                  | 149 ++++++++++++++++
 .../agent_ticket_update_and_reload_test.rb    |   2 +
 23 files changed, 934 insertions(+), 129 deletions(-)
 create mode 100644 app/assets/javascripts/app/controllers/_integration/idoit.coffee
 create mode 100644 app/assets/javascripts/app/controllers/agent_ticket_create/sidebar.coffee
 create mode 100644 app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_customer.coffee
 create mode 100644 app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_organization.coffee
 create mode 100644 app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_template.coffee
 create mode 100644 app/assets/javascripts/app/controllers/idoit_object_selector.coffee
 create mode 100644 app/assets/javascripts/app/controllers/ticket_zoom/sidebar_idoit.coffee
 create mode 100644 app/assets/javascripts/app/views/integration/idoit.jst.eco
 create mode 100644 app/assets/javascripts/app/views/integration/idoit_object_result.jst.eco
 create mode 100644 app/assets/javascripts/app/views/integration/idoit_object_selector.jst.eco
 create mode 100644 app/assets/javascripts/app/views/ticket_zoom/sidebar_idoit.jst.eco
 create mode 100644 app/controllers/integration/idoit_controller.rb
 create mode 100644 config/routes/integration_idoit.rb
 create mode 100644 db/migrate/20170816000001_idoit_support.rb
 create mode 100644 lib/idoit.rb

diff --git a/app/assets/javascripts/app/controllers/_application_controller.coffee b/app/assets/javascripts/app/controllers/_application_controller.coffee
index 9cfe5ff03..c6fc9fa3f 100644
--- a/app/assets/javascripts/app/controllers/_application_controller.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller.coffee
@@ -185,6 +185,17 @@ class App.Controller extends Spine.Controller
   formValidate: (data) ->
     App.ControllerForm.validate(data)
 
+  # get all query params of the url
+  queryParam: ->
+    return if !@query
+    pairs = @query.split(';')
+    params = {}
+    for pair in pairs
+      result = pair.match('(.+?)=(.*)')
+      if result && result[1]
+        params[result[1]] = result[2]
+    params
+
 #  redirectToLogin: (data) ->
 #
 
diff --git a/app/assets/javascripts/app/controllers/_application_controller_generic.coffee b/app/assets/javascripts/app/controllers/_application_controller_generic.coffee
index 7234f6c92..f764e5c57 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_generic.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_generic.coffee
@@ -309,6 +309,23 @@ class App.ControllerConfirm extends App.ControllerModal
     if @callback
       @callback()
 
+class App.ControllerErrorModal extends App.ControllerModal
+  buttonClose: true
+  buttonCancel: false
+  buttonSubmit: 'Close'
+  #buttonClass: 'btn--danger'
+  head: 'Error'
+  #small: true
+  #shown: true
+
+  content: ->
+    @message
+
+  onSubmit: =>
+    @close()
+    if @callback
+      @callback()
+
 class App.ControllerDrox extends App.Controller
   constructor: (params) ->
     super
diff --git a/app/assets/javascripts/app/controllers/_integration/idoit.coffee b/app/assets/javascripts/app/controllers/_integration/idoit.coffee
new file mode 100644
index 000000000..724207069
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/_integration/idoit.coffee
@@ -0,0 +1,94 @@
+class Index extends App.ControllerIntegrationBase
+  featureIntegration: 'idoit_integration'
+  featureName: 'i-doit'
+  featureConfig: 'idoit_config'
+  description: [
+    ['This service allows you to connect i-doit objects with Zammad.']
+  ]
+  events:
+    'change .js-switch input': 'switch'
+
+  render: =>
+    super
+    new Form(
+      el: @$('.js-form')
+    )
+
+    new App.HttpLog(
+      el: @$('.js-log')
+      facility: 'idoit'
+    )
+
+class Form extends App.Controller
+  events:
+    'submit form': 'update'
+
+  constructor: ->
+    super
+    @render()
+
+  currentConfig: ->
+    App.Setting.get('idoit_config')
+
+  setConfig: (value) ->
+    App.Setting.set('idoit_config', value, {notify: true})
+
+  render: =>
+    @config = @currentConfig()
+
+    @html App.view('integration/idoit')(
+      config: @config
+    )
+
+  update: (e) =>
+    e.preventDefault()
+    @config = @formParam(e.target)
+    @validateAndSave()
+
+  validateAndSave: =>
+    @ajax(
+      id:    'idoit'
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit/verify"
+      data:  JSON.stringify(
+        method: 'cmdb.object_types'
+        api_token: @config.api_token
+        endpoint: @config.endpoint
+        client_id: @config.client_id
+      )
+      success: (data, status, xhr) =>
+        if data.result is 'failed'
+          new App.ControllerErrorModal(
+            message: data.message
+            container: @el.closest('.content')
+          )
+          return
+        @setConfig(@config)
+
+      error: (data, status) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        details = data.responseJSON || {}
+        @notify(
+          type: 'error'
+          msg:  App.i18n.translateContent(details.error_human || details.error || 'Unable to save!')
+        )
+    )
+
+class State
+  @current: ->
+    App.Setting.get('idoit_integration')
+
+App.Config.set(
+  'IntegrationIdoit'
+  {
+    name: 'i-doit'
+    target: '#system/integration/idoit'
+    description: 'CMDB to document complex relations of your network components.'
+    controller: Index
+    state: State
+  }
+  'NavBarIntegrations'
+)
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
index d4123771e..617c83f0c 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
@@ -9,6 +9,7 @@ class App.TicketCreate extends App.Controller
 
   constructor: (params) ->
     super
+    @sidebarState = {}
 
     # define default type
     @default_type = 'phone-in'
@@ -91,6 +92,8 @@ class App.TicketCreate extends App.Controller
     else
       @$('[name="cc"]').closest('.form-group').addClass('hide')
 
+    App.TaskManager.touch(@task_key)
+
   meta: =>
     text = ''
     if @articleAttributes
@@ -99,10 +102,10 @@ class App.TicketCreate extends App.Controller
     if title
       text = "#{text}: #{title}"
     meta =
-      url:   @url()
-      head:  text
-      title: text
-      id:    @id
+      url:       @url()
+      head:      text
+      title:     text
+      id:        @id
       iconClass: 'pen'
 
   url: =>
@@ -335,25 +338,42 @@ class App.TicketCreate extends App.Controller
         user: App.Session.get()
     )
 
-    new Sidebar(
-      el:         @sidebar
-      params:     @formDefault
-      textModule: @textModule
+    $('#tags').tokenfield()
+
+    @sidebarWidget = new App.TicketCreateSidebar(
+      el:           @sidebar
+      params:       @formDefault
+      sidebarState: @sidebarState
+      task_key:     @task_key
+      query:        @query
     )
 
-    $('#tags').tokenfield()
+    if @formDefault.customer_id
+      callback = (customer) =>
+        @localUserInfoCallback(@formDefault, customer)
+      App.User.full(@formDefault.customer_id, callback)
 
     # update taskbar with new meta data
     App.TaskManager.touch(@task_key)
 
   localUserInfo: (e) =>
-
+    return if !@sidebarWidget
     params = App.ControllerForm.params($(e.target).closest('form'))
 
-    new Sidebar(
-      el:         @sidebar
-      params:     params
-      textModule: @textModule
+    if params.customer_id
+      callback = (customer) =>
+        @localUserInfoCallback(params, customer)
+      App.User.full(params.customer_id, callback)
+      return
+    @localUserInfoCallback(params)
+
+  localUserInfoCallback: (params, customer = {}) =>
+    @sidebarWidget.render(params)
+    @textModule.reload(
+      config: App.Config.all()
+      user: App.Session.get()
+      ticket:
+        customer: customer
     )
 
   cancel: (e) ->
@@ -478,6 +498,10 @@ class App.TicketCreate extends App.Controller
         # scroll to top
         ui.scrollTo()
 
+        # add sidebar params
+        if ui.sidebarWidget
+          ui.sidebarWidget.commit(ticket_id: @id)
+
         # access to group
         for group_id, access of App.Session.get('group_ids')
           if @group_id.toString() is group_id.toString()
@@ -498,114 +522,6 @@ class App.TicketCreate extends App.Controller
         )
     )
 
-class Sidebar extends App.Controller
-  constructor: ->
-    super
-
-    # load user
-    if @params['customer_id']
-      App.User.full(@params['customer_id'], @render)
-      return
-
-    # render ui
-    @render()
-
-  render: (user) =>
-
-    items = []
-    if user
-
-      showCustomer = (el) =>
-        # update text module UI
-        if @textModule
-          @textModule.reload(
-            ticket:
-              customer: user
-            user: App.Session.get()
-          )
-
-        new App.WidgetUser(
-          el:      el
-          user_id: user.id
-        )
-
-      editCustomer = (e, el) =>
-        new App.ControllerGenericEdit(
-          id: @params.customer_id
-          genericObject: 'User'
-          screen: 'edit'
-          pageData:
-            title:   'Users'
-            object:  'User'
-            objects: 'Users'
-          container: @el.closest('.content')
-        )
-      items.push {
-        head: 'Customer'
-        name: 'customer'
-        icon: 'person'
-        actions: [
-          {
-            title:    'Edit Customer'
-            name:     'Edit Customer'
-            class:    'glyphicon glyphicon-edit'
-            callback: editCustomer
-          },
-        ]
-        callback: showCustomer
-      }
-
-      if user.organization_id
-        editOrganization = (e, el) =>
-          new App.ControllerGenericEdit(
-            id: user.organization_id
-            genericObject: 'Organization'
-            pageData:
-              title:   'Organizations'
-              object:  'Organization'
-              objects: 'Organizations'
-            container: @el.closest('.content')
-          )
-        showOrganization = (el) ->
-          new App.WidgetOrganization(
-            el:              el
-            organization_id: user.organization_id
-          )
-        items.push {
-          head: 'Organization'
-          name: 'organization'
-          icon: 'group'
-          actions: [
-            {
-              title:    'Edit Organization'
-              name:     'Edit Organization'
-              class:    'glyphicon glyphicon-edit'
-              callback: editOrganization
-            },
-          ]
-          callback: showOrganization
-        }
-
-    showTemplates = (el) ->
-
-      # show template UI
-      new App.WidgetTemplate(
-        el:          el
-        #template_id: template['id']
-      )
-
-    items.push {
-      head: 'Templates'
-      name: 'template'
-      icon: 'templates'
-      callback: showTemplates
-    }
-
-    new App.Sidebar(
-      el:    @el
-      items: items
-    )
-
 class Router extends App.ControllerPermanent
   requiredPermission: 'ticket.agent'
   constructor: (params) ->
@@ -621,6 +537,9 @@ class Router extends App.ControllerPermanent
       if params.customer_id
         split = "/customer/#{params.customer_id}"
 
+      if params.query
+        split = "/query/#{params.query}"
+
       id = Math.floor( Math.random() * 99999 )
       @navigate "#ticket/create/id/#{id}#{split}"
       return
@@ -631,6 +550,7 @@ class Router extends App.ControllerPermanent
       article_id:  params.article_id
       type:        params.type
       customer_id: params.customer_id
+      query:       params.query
       id:          params.id
 
     App.TaskManager.execute(
@@ -646,6 +566,7 @@ App.Config.set('ticket/create/', Router, 'Routes')
 App.Config.set('ticket/create/id/:id', Router, 'Routes')
 App.Config.set('ticket/create/customer/:customer_id', Router, 'Routes')
 App.Config.set('ticket/create/id/:id/customer/:customer_id', Router, 'Routes')
+App.Config.set('ticket/create/id/:id/query/:query', Router, 'Routes')
 
 # split ticket
 App.Config.set('ticket/create/:ticket_id/:article_id', Router, 'Routes')
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar.coffee
new file mode 100644
index 000000000..88b151449
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar.coffee
@@ -0,0 +1,43 @@
+class App.TicketCreateSidebar extends App.Controller
+  constructor: ->
+    super
+    @render()
+
+  reload: (args) =>
+    for key, backend of @sidebarBackends
+      if backend && backend.reload
+        backend.reload(args)
+
+  commit: (args) =>
+    for key, backend of @sidebarBackends
+      if backend && backend.commit
+        backend.commit(args)
+
+  render: (params) =>
+    if params
+      @params = params
+    @sidebarBackends ||= {}
+    @sidebarItems = []
+    sidebarBackends = App.Config.get('TicketCreateSidebar')
+    keys = _.keys(sidebarBackends).sort()
+    for key in keys
+      if !@sidebarBackends[key] || !@sidebarBackends[key].reload
+        @sidebarBackends[key] = new sidebarBackends[key](
+          params:  @params
+          query:   @query
+          taskGet: @taskGet
+        )
+      else
+        @sidebarBackends[key].reload(
+          params:  @params
+          query:   @query
+        )
+      item = @sidebarBackends[key].sidebarItem()
+      if item
+        @sidebarItems.push item
+
+    new App.Sidebar(
+      el:           @el
+      sidebarState: @sidebarState
+      items:        @sidebarItems
+    )
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_customer.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_customer.coffee
new file mode 100644
index 000000000..cbfd4e7e9
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_customer.coffee
@@ -0,0 +1,38 @@
+class SidebarCustomer extends App.Controller
+  sidebarItem: =>
+    return if !@permissionCheck('ticket.agent')
+    return if !@params.customer_id
+    {
+      head:    'Customer'
+      name:    'customer'
+      icon:    'person'
+      actions: [
+        {
+          title:    'Edit Customer'
+          name:     'customer-edit'
+          callback: @editCustomer
+        },
+      ]
+      callback: @showCustomer
+    }
+
+  showCustomer: (el) =>
+    @el = el
+    new App.WidgetUser(
+      el:       @el
+      user_id:  @params.customer_id
+    )
+
+  editCustomer: =>
+    new App.ControllerGenericEdit(
+      id: @params.customer_id
+      genericObject: 'User'
+      screen: 'edit'
+      pageData:
+        title:   'Users'
+        object:  'User'
+        objects: 'Users'
+      container: @el.closest('.content')
+    )
+
+App.Config.set('200-Customer', SidebarCustomer, 'TicketCreateSidebar')
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_organization.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_organization.coffee
new file mode 100644
index 000000000..db2a9239d
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_organization.coffee
@@ -0,0 +1,41 @@
+class SidebarOrganization extends App.Controller
+  sidebarItem: =>
+    return if !@permissionCheck('ticket.agent')
+    return if !@params.customer_id
+    return if !App.User.exists(@params.customer_id)
+    customer = App.User.find(@params.customer_id)
+    @organization_id = customer.organization_id
+    return if !@organization_id
+    {
+      head: 'Organization'
+      name: 'organization'
+      icon: 'group'
+      actions: [
+        {
+          title:    'Edit Organization'
+          name:     'organization-edit'
+          callback: @editOrganization
+        },
+      ]
+      callback: @showOrganization
+    }
+
+  showOrganization: (el) =>
+    @el = el
+    new App.WidgetOrganization(
+      el:              @el
+      organization_id: @organization_id
+    )
+
+  editOrganization: =>
+    new App.ControllerGenericEdit(
+      id: @organization_id,
+      genericObject: 'Organization'
+      pageData:
+        title:   'Organizations'
+        object:  'Organization'
+        objects: 'Organizations'
+      container: @el.closest('.content')
+    )
+
+App.Config.set('300-Organization', SidebarOrganization, 'TicketCreateSidebar')
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_template.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_template.coffee
new file mode 100644
index 000000000..bb724bc83
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_template.coffee
@@ -0,0 +1,21 @@
+class SidebarTemplate extends App.Controller
+  sidebarItem: =>
+    return if !@permissionCheck('ticket.agent')
+    {
+      head:    'Templates'
+      name:    'template'
+      icon:    'templates'
+      actions: []
+      callback: @showTemplates
+    }
+
+  showTemplates: (el) =>
+    @el = el
+
+    # show template UI
+    new App.WidgetTemplate(
+      el:          el
+      #template_id: template['id']
+    )
+
+App.Config.set('100-Template', SidebarTemplate, 'TicketCreateSidebar')
diff --git a/app/assets/javascripts/app/controllers/idoit_object_selector.coffee b/app/assets/javascripts/app/controllers/idoit_object_selector.coffee
new file mode 100644
index 000000000..d2b7f2065
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/idoit_object_selector.coffee
@@ -0,0 +1,100 @@
+class App.IdoitObjectSelector extends App.ControllerModal
+  buttonClose: true
+  buttonCancel: true
+  buttonSubmit: true
+  head: 'i-doit'
+
+  content: ->
+    @ajax(
+      id:    'idoit-object-selector'
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit"
+      data:  JSON.stringify(method: 'cmdb.object_types')
+      success: (data, status, xhr) =>
+        if data.result is 'failed'
+          @contentInline = data.message
+          @render()
+          return
+
+        result = _.sortBy(data.response.result, 'title')
+        @contentInline = $(App.view('integration/idoit_object_selector')())
+
+        @contentInline.find('.js-typeSelect').html(@renderTypeSelector(result))
+
+        @contentInline.filter('.js-search').on('change', 'select, input', (e) =>
+          params = @formParam(e.target)
+          @search(params)
+        )
+        @contentInline.filter('.js-search').on('keyup', 'input', (e) =>
+          params = @formParam(e.target)
+          @search(params)
+        )
+        @render()
+        @$('.js-input').focus()
+
+      error: (xhr, status, error) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        # show error message
+        @contentInline = 'Unable to load content'
+        @render()
+    )
+    ''
+
+  search: (filter) =>
+    if _.isEmpty(filter.title)
+      delete filter.title
+    else
+      filter.title = "%#{filter.title}%"
+    @ajax(
+      id:    'idoit-object-selector'
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit"
+      data:  JSON.stringify(method: 'cmdb.objects', filter: filter)
+      success: (data, status, xhr) =>
+        @renderResult(data.response.result)
+
+      error: (xhr, status, error) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        # show error message
+        @contentInline = 'Unable to load content'
+        @render()
+    )
+
+  renderResult: (items) =>
+    table = App.view('integration/idoit_object_result')(
+      items: items
+    )
+    @el.find('.js-result').html(table)
+
+  renderTypeSelector: (result) ->
+    options = {}
+    for item in result
+      options[item.id] = item.title
+    return App.UiElement.searchable_select.render(
+      name: 'type'
+      multiple: false
+      limit: 100
+      null: false
+      nulloption: false
+      options: options
+    )
+
+  onSubmit: (e) =>
+    form = @el.find('.js-result')
+    params = @formParam(form)
+    return if _.isEmpty(params.object_id)
+
+    if _.isArray(params.object_id)
+      object_ids = params.object_id
+    else
+      object_ids = [params.object_id]
+
+    @formDisable(form)
+    @callback(object_ids, @)
+
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
index 7edf7bdcf..a08b201be 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
@@ -473,6 +473,7 @@ class App.TicketZoom extends App.Controller
         sidebarState: @sidebarState
         object_id:    @ticket_id
         model:        'Ticket'
+        query:        @query
         taskGet:      @taskGet
         task_key:     @task_key
         formMeta:     @formMeta
@@ -797,6 +798,9 @@ class App.TicketZoom extends App.Controller
         # reset form after save
         @reset()
 
+        if @sidebar
+          @sidebar.commit()
+
         if taskAction is 'closeNextInOverview'
           if @overview_id
             current_position = 0
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar.coffee
index 874922998..1eb4d68ea 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar.coffee
@@ -9,18 +9,32 @@ class App.TicketZoomSidebar extends App.ObserverController
       if backend && backend.reload
         backend.reload(args)
 
+  commit: (args) =>
+    for key, backend of @sidebarBackends
+      if backend && backend.commit
+        backend.commit(args)
+
   render: (ticket) =>
-    @sidebarBackends = {}
+    @sidebarBackends ||= {}
     @sidebarItems = []
     sidebarBackends = App.Config.get('TicketZoomSidebar')
     keys = _.keys(sidebarBackends).sort()
     for key in keys
-      @sidebarBackends[key] = new sidebarBackends[key](
-        ticket:   ticket
-        taskGet:  @taskGet
-        formMeta: @formMeta
-        markForm: @markForm
-      )
+      if !@sidebarBackends[key] || !@sidebarBackends[key].reload
+        @sidebarBackends[key] = new sidebarBackends[key](
+          ticket:   ticket
+          query:    @query
+          taskGet:  @taskGet
+          formMeta: @formMeta
+          markForm: @markForm
+        )
+      else
+        @sidebarBackends[key].reload(
+          params:  @params
+          query:   @query
+          formMeta: @formMeta
+          markForm: @markForm
+        )
       item = @sidebarBackends[key].sidebarItem()
       if item
         @sidebarItems.push item
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_idoit.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_idoit.coffee
new file mode 100644
index 000000000..5ebce7924
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_idoit.coffee
@@ -0,0 +1,132 @@
+class SidebarIdoit extends App.Controller
+  sidebarItem: =>
+    return if !@Config.get('idoit_integration')
+    {
+      head:     'i-doit'
+      name:     'idoit'
+      icon:     'printer'
+      actions: [
+        {
+          title:    'Change Objects'
+          name:     'objects-change'
+          callback: @changeObjects
+        },
+      ]
+      callback: @showObjects
+    }
+
+  changeObjects: =>
+    new App.IdoitObjectSelector(
+      task_key: @task_key
+      container: @el.closest('.content')
+      callback: (objectIds, objectSelectorUi) =>
+        if @ticket && @ticket.id
+          @updateTicket(@ticket.id, objectIds, =>
+            objectSelectorUi.close()
+            @showObjectsContent(objectIds)
+          )
+          return
+        objectSelectorUi.close()
+        @showObjectsContent(objectIds)
+    )
+
+  showObjects: (el) =>
+    @el = el
+
+    # show placeholder
+    @objectIds ||= []
+    if @ticket && @ticket.preferences && @ticket.preferences.idoit && @ticket.preferences.idoit.object_ids
+      @objectIds = @ticket.preferences.idoit.object_ids
+    queryParams = @queryParam()
+    if queryParams && queryParams.idoit_object_ids
+      @objectIds.push queryParams.idoit_object_ids
+    @showObjectsContent()
+
+  showObjectsContent: (objectIds) =>
+    if objectIds
+      @objectIds = @objectIds.concat(objectIds)
+
+    # show placeholder
+    if _.isEmpty(@objectIds)
+      @html("<div>#{App.i18n.translateInline('none')}</div>")
+      return
+
+    # ajax call to show items
+    @ajax(
+      id:    "idoit-#{@task_key}"
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit"
+      data:  JSON.stringify(method: 'cmdb.objects', filter: ids: @objectIds)
+      success: (data, status, xhr) =>
+        if data.response
+          @showList(data.response.result)
+          return
+        @showError('Unable to load data...')
+
+      error: (xhr, status, error) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        # show error message
+        @showError('Unable to load data...')
+    )
+
+  showList: (objects) =>
+    list = $(App.view('ticket_zoom/sidebar_idoit')(
+      objects: objects
+    ))
+    list.delegate('.js-delete', 'click', (e) =>
+      e.preventDefault()
+      objectId = $(e.currentTarget).attr 'data-object-id'
+      @delete(objectId)
+    )
+    @html(list)
+
+  showError: (message) =>
+    @html App.i18n.translateInline(message)
+
+  delete: (objectId) =>
+    localObjects = []
+    for localObjectId in @objectIds
+      if objectId.toString() isnt localObjectId.toString()
+        localObjects.push localObjectId
+    @objectIds = localObjects
+    if @ticket && @ticket.id
+      @updateTicket(@ticket.id, @objectIds)
+    @showObjectsContent()
+
+  commit: (args) =>
+    return if @ticket && @ticket.id
+    return if !@objectIds
+    return if _.isEmpty(@objectIds)
+    return if !args
+    return if !args.ticket_id
+    @updateTicket(args.ticket_id, @objectIds)
+
+  updateTicket: (ticket_id, objectIds, callback) =>
+    App.Ajax.request(
+      id:    "idoit-update-#{ticket_id}"
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit_ticket_update"
+      data:  JSON.stringify(ticket_id: ticket_id, object_ids: objectIds)
+      success: (data, status, xhr) ->
+        if callback
+          callback(objectIds)
+
+      error: (xhr, status, details) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        # show error message
+        @log 'errors', details
+        @notify(
+          type:    'error'
+          msg:     App.i18n.translateContent(details.error_human || details.error || 'Unable to update object!')
+          timeout: 6000
+        )
+    )
+
+App.Config.set('500-Idoit', SidebarIdoit, 'TicketCreateSidebar')
+App.Config.set('500-Idoit', SidebarIdoit, 'TicketZoomSidebar')
diff --git a/app/assets/javascripts/app/views/integration/idoit.jst.eco b/app/assets/javascripts/app/views/integration/idoit.jst.eco
new file mode 100644
index 000000000..deec7f27f
--- /dev/null
+++ b/app/assets/javascripts/app/views/integration/idoit.jst.eco
@@ -0,0 +1,25 @@
+<form>
+  <h2><%- @T('Settings') %></h2>
+  <div class="settings-entry">
+    <table class="settings-list" style="width: 100%;">
+      <thead>
+        <tr>
+          <th width="20%"><%- @T('Name') %>
+          <th width="80%"><%- @T('Value') %>
+      </thead>
+      <tbody>
+        <tr>
+          <td class="settings-list-row-control"><%- @T('API token') %> *
+          <td class="settings-list-control-cell"><input type="text" class="form-control form-control--small" value="<%= @config.api_token %>" name="api_token">
+        <tr>
+          <td class="settings-list-row-control"><%- @T('Endpoint') %> *
+          <td class="settings-list-control-cell"><input type="text" class="form-control form-control--small" value="<%= @config.endpoint %>" placeholder="https://idoit.example.com/i-doit/" name="endpoint">
+        <tr>
+          <td class="settings-list-row-control"><%- @T('Client ID') %>
+          <td class="settings-list-control-cell"><input type="text" class="form-control form-control--small" value="<%= @config.client_id %>" name="client_id">
+      </tbody>
+    </table>
+  </div>
+
+  <button type="submit" class="btn btn--primary js-submit"><%- @T('Save') %></button>
+</form>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/integration/idoit_object_result.jst.eco b/app/assets/javascripts/app/views/integration/idoit_object_result.jst.eco
new file mode 100644
index 000000000..e2d4dbe76
--- /dev/null
+++ b/app/assets/javascripts/app/views/integration/idoit_object_result.jst.eco
@@ -0,0 +1,25 @@
+<hr>
+<% if _.isEmpty(@items): %>
+  <%- @T('none') %>
+<% else: %>
+<table class="table">
+  <thead>
+    <th style="width: 30px"></th>
+    <th style="width: 50px"><%- @T('ID') %></th>
+    <th><%- @T('Name') %></th>
+    <th><%- @T('Status') %></th>
+    <th><%- @T('Link') %></th>
+  </thead>
+  <tbody>
+  <% for item in @items: %>
+    <tr>
+      <td><input type="checkbox" name="object_id" value="<%= item.id %>"/></td>
+      <td><%= item.id %></td>
+      <td><%= item.title %></td>
+      <td><%= item.cmdb_status_title %></td>
+      <td><a href="<%- item.link %>" target="_blank">i-doit</td>
+    </tr>
+  <% end %>
+  </tbody>
+</table>
+<% end %>
diff --git a/app/assets/javascripts/app/views/integration/idoit_object_selector.jst.eco b/app/assets/javascripts/app/views/integration/idoit_object_selector.jst.eco
new file mode 100644
index 000000000..fa63a3604
--- /dev/null
+++ b/app/assets/javascripts/app/views/integration/idoit_object_selector.jst.eco
@@ -0,0 +1,5 @@
+<form class="js-search flex horizontal">
+  <div class="controls controls--select js-typeSelect"></div>
+  <input type="text" name="title" value="" autocomplete="off" placeholder="<%- @Ti('Search') %>" class="form-control"/>
+</form>
+<form class="js-result"></form>
diff --git a/app/assets/javascripts/app/views/ticket_zoom/sidebar_idoit.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/sidebar_idoit.jst.eco
new file mode 100644
index 000000000..3b4dbbb22
--- /dev/null
+++ b/app/assets/javascripts/app/views/ticket_zoom/sidebar_idoit.jst.eco
@@ -0,0 +1,13 @@
+<% for object in @objects: %>
+  <div class="sidebar-block">
+    <label class="horizontal">
+      <%- @T(object.title) %>
+      <div class="list-item-delete js-delete" data-object-id="<%= object.id %>" data-type="remove">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+    </label>
+    <%- @T('ID') %>: <a href="<%- object.link %>" target="_blank"><%= object.id %><br></a>
+    <%- @T('Status') %>: <%= object.cmdb_status_title %><br>
+    <%- @T('Type') %>: <%= object.type_title %><br>
+  </div>
+<% end %>
diff --git a/app/controllers/integration/idoit_controller.rb b/app/controllers/integration/idoit_controller.rb
new file mode 100644
index 000000000..ee4960c5e
--- /dev/null
+++ b/app/controllers/integration/idoit_controller.rb
@@ -0,0 +1,51 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class Integration::IdoitController < ApplicationController
+  prepend_before_action -> { authentication_check(permission: ['agent.integration.idoit', 'admin.integration.idoit']) }, except: [:verify]
+  prepend_before_action -> { authentication_check(permission: ['admin.integration.idoit']) }, only: [:verify]
+
+  def verify
+    response = ::Idoit.verify(params[:api_token], params[:endpoint], params[:client_id])
+    render json: {
+      result: 'ok',
+      response: response,
+    }
+  rescue => e
+    logger.error e
+
+    render json: {
+      result:  'failed',
+      message: e.message,
+    }
+  end
+
+  def query
+    response = ::Idoit.query(params[:method], params[:filter])
+    render json: {
+      result: 'ok',
+      response: response,
+    }
+  rescue => e
+    logger.error e
+
+    render json: {
+      result:  'failed',
+      message: e.message,
+    }
+  end
+
+  def update
+    params[:object_ids] ||= []
+    ticket = Ticket.find(params[:ticket_id])
+    access!(ticket, 'read')
+    ticket.preferences[:idoit] ||= {}
+    ticket.preferences[:idoit][:object_ids] ||= []
+    ticket.preferences[:idoit][:object_ids].concat(params[:object_ids])
+    ticket.save!
+
+    render json: {
+      result: 'ok',
+    }
+  end
+
+end
diff --git a/config/routes/integration_idoit.rb b/config/routes/integration_idoit.rb
new file mode 100644
index 000000000..455599307
--- /dev/null
+++ b/config/routes/integration_idoit.rb
@@ -0,0 +1,9 @@
+Zammad::Application.routes.draw do
+  api_path = Rails.configuration.api_path
+
+  match api_path + '/integration/idoit',                to: 'integration/idoit#query',   via: :post
+  match api_path + '/integration/idoit',                to: 'integration/idoit#query',   via: :get
+  match api_path + '/integration/idoit/verify',         to: 'integration/idoit#verify',  via: :post
+  match api_path + '/integration/idoit_ticket_update',  to: 'integration/idoit#update',  via: :post
+
+end
diff --git a/contrib/cleanup.sh b/contrib/cleanup.sh
index 309e91587..10efac1e9 100755
--- a/contrib/cleanup.sh
+++ b/contrib/cleanup.sh
@@ -8,3 +8,4 @@ rm app/assets/javascripts/app/controllers/karma.coffee
 rm app/assets/javascripts/app/controllers/report.coffee
 rm app/assets/javascripts/app/controllers/report_profile.coffee
 rm app/assets/javascripts/app/controllers/_integration/check_mk.coffee
+rm app/assets/javascripts/app/controllers/_integration/idoit.coffee
diff --git a/db/migrate/20170816000001_idoit_support.rb b/db/migrate/20170816000001_idoit_support.rb
new file mode 100644
index 000000000..8a8185b3e
--- /dev/null
+++ b/db/migrate/20170816000001_idoit_support.rb
@@ -0,0 +1,49 @@
+class IdoitSupport < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title: 'i-doit integration',
+      name: 'idoit_integration',
+      area: 'Integration::Switch',
+      description: 'Defines if i-doit (http://www.i-doit) is enabled or not.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'idoit_integration',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: false,
+      preferences: {
+        prio: 1,
+        authentication: true,
+        permission: ['admin.integration'],
+      },
+      frontend: true
+    )
+    Setting.create_if_not_exists(
+      title: 'i-doit config',
+      name: 'idoit_config',
+      area: 'Integration::Idoit',
+      description: 'Defines the i-doit config.',
+      options: {},
+      state: {},
+      preferences: {
+        prio: 2,
+        permission: ['admin.integration'],
+      },
+      frontend: false,
+    )
+  end
+
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index de3b2d638..20e84d629 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -3038,6 +3038,46 @@ Setting.create_if_not_exists(
   },
   frontend: false,
 )
+Setting.create_if_not_exists(
+  title: 'i-doit integration',
+  name: 'idoit_integration',
+  area: 'Integration::Switch',
+  description: 'Defines if i-doit (http://www.i-doit) is enabled or not.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'idoit_integration',
+        tag: 'boolean',
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: false,
+  preferences: {
+    prio: 1,
+    authentication: true,
+    permission: ['admin.integration'],
+  },
+  frontend: true
+)
+Setting.create_if_not_exists(
+  title: 'i-doit config',
+  name: 'idoit_config',
+  area: 'Integration::Idoit',
+  description: 'Defines the i-doit config.',
+  options: {},
+  state: {},
+  preferences: {
+    prio: 2,
+    permission: ['admin.integration'],
+  },
+  frontend: false,
+)
 Setting.create_if_not_exists(
   title: 'Defines sync transaction backend.',
   name: '0100_trigger',
diff --git a/lib/idoit.rb b/lib/idoit.rb
new file mode 100644
index 000000000..f1fe7f379
--- /dev/null
+++ b/lib/idoit.rb
@@ -0,0 +1,149 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class Idoit
+
+=begin
+
+get list ob types
+
+  result = Idoit.verify(api_token, endpoint, client_id)
+
+returns
+
+  array with cmdb.object_types or an exeption if no data was able to retrive
+
+=end
+
+  def self.verify(api_token, endpoint, _client_id = nil)
+    raise 'api_token required' if api_token.blank?
+    raise 'endpoint required' if endpoint.blank?
+
+    params = {
+      apikey: api_token,
+    }
+
+    _query('cmdb.object_types', params, _url_cleanup(endpoint))
+  end
+
+=begin
+
+get list ob types
+
+  result = Idoit.query(method, filter)
+
+  result = Idoit.query(method, { type: '59' })
+
+returns
+
+  result = [
+    {
+      "id": "1",
+      "title": "System service",
+      "container": "0",
+      "const": "C__OBJTYPE__SERVICE",
+      "color": "987384",
+      "image": "https://demo.panic.at/i-doit/images/objecttypes/service.jpg",
+      "icon": "images/icons/silk/application_osx_terminal.png",
+      "cats": "4",
+      "tree_group": "1",
+      "status": "2",
+      "type_group": "1",
+      "type_group_title": "Software"
+    },
+    {
+      "id": "2",
+      "title": "Application",
+      "container": "0",
+      "const": "C__OBJTYPE__APPLICATION",
+      "color": "E4B9D7",
+      "image": "https://demo.panic.at/i-doit/images/objecttypes/application.jpg",
+      "icon": "images/icons/silk/application_xp.png",
+      "cats": "20",
+      "tree_group": "1",
+      "status": "2",
+      "type_group": "1",
+      "type_group_title": "Software"
+    },
+  ]
+
+or with filter:
+
+  "result": [
+    {
+      "id": "26",
+      "title": "demo.panic.at",
+      "sysid": "SYSID_1485512390",
+      "type": "59",
+      "created": "2017-01-27 11:19:24",
+      "updated": "2017-01-27 11:19:49",
+      "type_title": "Virtual server",
+      "type_group_title": "Infrastructure",
+      "status": "2",
+      "cmdb_status": "6",
+      "cmdb_status_title": "in operation",
+      "image": "https://demo.panic.at/i-doit/images/objecttypes/empty.png"
+    },
+  ],
+
+=end
+
+  def self.query(method, filter = {})
+    setting = Setting.get('idoit_config')
+    raise 'Unable for find api_token in config' if setting[:api_token].blank?
+    raise 'Unable for find endpoint in config' if setting[:endpoint].blank?
+
+    #translator_key = Setting.get('translator_key')
+    params = {
+      apikey: setting[:api_token],
+    }
+    if filter.present?
+      params[:filter] = filter
+    end
+    _query(method, params, _url_cleanup(setting[:endpoint]))
+  end
+
+  def self._query(method, params, url)
+    result = UserAgent.post(
+      url,
+      {
+        method: method,
+        params: params,
+        version: '2.0',
+      },
+      {
+        json: true,
+        open_timeout: 6,
+        read_timeout: 16,
+        log: {
+          facility: 'idoit',
+        },
+      },
+    )
+
+    raise "Can't fetch objects from #{url}: Unable to parse response from server. Invalid JSON response." if !result.success? && result.error =~ /JSON::ParserError:.+?\s+unexpected\s+token\s+at\s+'<\!DOCTYPE\s+html/i
+    raise "Can't fetch objects from #{url}: #{result.error}" if !result.success?
+
+    # add link to idoit
+    if result.data['result'].class == Array
+      result.data['result'].each { |item|
+        next if !item['id']
+        item['link'] = "#{_url_cleanup_baseurl(url)}/?objID=#{item['id']}"
+        item['link'].gsub!(%r{([^:])//+}, '\\1/')
+      }
+    end
+    result.data
+  end
+
+  def self._url_cleanup(url)
+    raise "Invalid endpoint '#{url}', need to start with http:// or https://" if url !~ %r{^http(s|)://}i
+    url = _url_cleanup_baseurl(url)
+    url = "#{url}/src/jsonrpc.php"
+    url.gsub(%r{([^:])//+}, '\\1/')
+  end
+
+  def self._url_cleanup_baseurl(url)
+    raise "Invalid endpoint '#{url}', need to start with http:// or https://" if url !~ %r{^http(s|)://}i
+    url.gsub!(%r{src/jsonrpc.php}, '')
+    url.gsub(%r{([^:])//+}, '\\1/')
+  end
+end
diff --git a/test/browser/agent_ticket_update_and_reload_test.rb b/test/browser/agent_ticket_update_and_reload_test.rb
index 823477cf1..27a5583d1 100644
--- a/test/browser/agent_ticket_update_and_reload_test.rb
+++ b/test/browser/agent_ticket_update_and_reload_test.rb
@@ -25,6 +25,7 @@ class AgentTicketUpdateAndReloadTest < TestCase
     sleep 6
 
     # check if customer is shown in sidebar
+    click(css: '.active .tabsSidebar-tab[data-tab="customer"]')
     match(
       css: '.active .sidebar[data-tab="customer"]',
       value: 'nicole',
@@ -46,6 +47,7 @@ class AgentTicketUpdateAndReloadTest < TestCase
     reload()
 
     # check if customer is still shown in sidebar
+    click(css: '.active .tabsSidebar-tab[data-tab="customer"]')
     watch_for(
       css: '.active .sidebar[data-tab="customer"]',
       value: 'nicole',

From e7eab89bce49ea4f25f0be1951067db9117440b8 Mon Sep 17 00:00:00 2001
From: Jens Pfeifer <jens.pfeifer@znuny.com>
Date: Wed, 6 Sep 2017 10:30:20 +0000
Subject: [PATCH 231/234] Fixed issue #1107 - Ticket bulk user assignment only
 assigns user to first ticket.

---
 app/assets/javascripts/app/controllers/ticket_overview.coffee | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/app/assets/javascripts/app/controllers/ticket_overview.coffee b/app/assets/javascripts/app/controllers/ticket_overview.coffee
index 66c5ec1ca..39f1c4e9a 100644
--- a/app/assets/javascripts/app/controllers/ticket_overview.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_overview.coffee
@@ -221,7 +221,7 @@ class App.TicketOverview extends App.Controller
             if @batchCountIndex == @batchCount
               App.Event.trigger('overview:fetch')
         )
-        return
+      return
 
     if action is 'group_assign'
       @batchCount = items.length

From 4fab8007e403fa5e32186efdf62497d7c38bbe2b Mon Sep 17 00:00:00 2001
From: Rolf Schmidt <rolf.schmidt@znuny.com>
Date: Wed, 6 Sep 2017 13:48:57 +0200
Subject: [PATCH 232/234] Fixed issue #777 - Wrong behaviour in tagging
 functionality.

---
 app/assets/javascripts/app/controllers/ticket_zoom.coffee | 2 +-
 .../app/controllers/ticket_zoom/sidebar_ticket.coffee     | 2 +-
 app/assets/javascripts/app/controllers/widget/tag.coffee  | 8 ++++----
 3 files changed, 6 insertions(+), 6 deletions(-)

diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
index a08b201be..094a15f30 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.coffee
@@ -693,7 +693,7 @@ class App.TicketZoom extends App.Controller
         tagAdd: (tag) =>
           return if !@sidebar
           return if !@sidebar.reload
-          @sidebar.reload(tagAdd: tag)
+          @sidebar.reload(tagAdd: tag, source: 'macro')
         tagRemove: (tag) =>
           return if !@sidebar
           return if !@sidebar.reload
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_ticket.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_ticket.coffee
index 52ea11299..cb656f976 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_ticket.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/sidebar_ticket.coffee
@@ -69,7 +69,7 @@ class SidebarTicket extends App.Controller
       if args.tags
         @tagWidget.reload(args.tags)
       if args.tagAdd
-        @tagWidget.add(args.tagAdd)
+        @tagWidget.add(args.tagAdd, args.source)
       if args.tagRemove
         @tagWidget.remove(args.tagRemove)
 
diff --git a/app/assets/javascripts/app/controllers/widget/tag.coffee b/app/assets/javascripts/app/controllers/widget/tag.coffee
index f148746fa..ee0f4b455 100644
--- a/app/assets/javascripts/app/controllers/widget/tag.coffee
+++ b/app/assets/javascripts/app/controllers/widget/tag.coffee
@@ -86,16 +86,16 @@ class App.WidgetTag extends App.Controller
       return
     @add(item)
 
-  add: (items) =>
+  add: (items, source = '') =>
     for item in items.split(',')
       item = item.trim()
-      @addItem(item)
+      @addItem(item, source)
 
-  addItem: (item) =>
+  addItem: (item, source = '') =>
     if _.contains(@localTags, item)
       @render()
       return
-    return if App.Config.get('tag_new') is false && !@possibleTags[item]
+    return if source != 'macro' && App.Config.get('tag_new') is false && !@possibleTags[item]
     @localTags.push item
     @render()
     App[@object_type].tagAdd(@object.id, item)

From 9ef4d3090d688399740308f11f4959cb2f280c48 Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Wed, 6 Sep 2017 15:37:00 +0200
Subject: [PATCH 233/234] Updated for release.

---
 CHANGELOG.md | 4 ++--
 VERSION      | 2 +-
 2 files changed, 3 insertions(+), 3 deletions(-)

diff --git a/CHANGELOG.md b/CHANGELOG.md
index 7248b9c81..364e7da85 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -1,7 +1,7 @@
 # Change Log
 
-## [1.6.0](https://github.com/zammad/zammad/tree/1.6.0) (2017-xx-xx)
-[Full Changelog](https://github.com/zammad/zammad/compare/1.4.0...1.5.0)
+## [2.1.0](https://github.com/zammad/zammad/tree/2.1.0) (2017-xx-xx)
+[Full Changelog](https://github.com/zammad/zammad/compare/2.0.0...2.1.0)
 
 **Implemented enhancements:**
 
diff --git a/VERSION b/VERSION
index a94b39057..22b18172b 100644
--- a/VERSION
+++ b/VERSION
@@ -1 +1 @@
-1.6.x
+2.1.x

From fd077ef8c9ed7b637593ed7d5c8edf4206492630 Mon Sep 17 00:00:00 2001
From: Denny Bresch <db@znuny.com>
Date: Wed, 6 Sep 2017 16:17:58 +0200
Subject: [PATCH 234/234] #1193 - quote name for special character.

---
 .../lib/app_post/_object_organization_autocompletion.coffee   | 4 ++++
 1 file changed, 4 insertions(+)

diff --git a/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee b/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee
index 04f4482b5..011dc2202 100644
--- a/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee
+++ b/app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee
@@ -113,6 +113,10 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
       @createToken name, objectId
     else
       if object.email
+
+        # quote name for special character
+        if name.match(/\@|,|;|\^|\+|#|§|\$|%|&|\/|\(|\)|=|\?|!|\*|\[|\]/)
+          name = "\"#{name}\""
         name += " <#{object.email}>"
 
       @objectSelect.val(name)