diff --git a/app/assets/javascripts/app/controllers/widget/tag.coffee b/app/assets/javascripts/app/controllers/widget/tag.coffee
index 3bcef170e..12d6a0408 100644
--- a/app/assets/javascripts/app/controllers/widget/tag.coffee
+++ b/app/assets/javascripts/app/controllers/widget/tag.coffee
@@ -8,8 +8,8 @@ class App.WidgetTag extends App.Controller
 
   events:
     'click .js-newTagLabel': 'showInput'
-    'blur .js-newTagInput':  'hideOrAddInput'
-    'click .js-newTagInput': 'onAddTag'
+    'blur .js-newTagInput':  'hideAndAddInput'
+    'keyup .js-newTagInput': 'addInput'
     'submit form':           'onAddTag'
     'click .js-delete':      'onRemoveTag'
     'click .js-tag':         'searchTag'
@@ -26,6 +26,10 @@ class App.WidgetTag extends App.Controller
 
     @fetch()
 
+  addInput: (e) =>
+    return if e.keyCode isnt 9 # tab
+    @hideAndAddInput()
+
   fetch: =>
     @pendingRefresh = false
     @ajax(
@@ -72,15 +76,15 @@ class App.WidgetTag extends App.Controller
     @newTagInput.removeClass('hide').focus()
     @editMode = true
 
-  hideOrAddInput: (e) =>
-    e.preventDefault()
+  hideAndAddInput: =>
     @newTagLabel.removeClass('hide')
     @newTagInput.addClass('hide')
-    @onAddTag(e)
+    @onAddTag()
     @editMode = false
 
   onAddTag: (e) =>
-    e.preventDefault()
+    if e
+      e.preventDefault()
     item = @$('[name="new_tag"]').val().trim()
     if !item
       if @pendingRefresh
@@ -118,7 +122,6 @@ class App.WidgetTag extends App.Controller
     @remove(item)
 
   remove: (item) =>
-
     @localTags = _.filter(@localTags, (tagItem) -> return tagItem if tagItem isnt item)
     @render()
 
diff --git a/test/browser/agent_ticket_tag_test.rb b/test/browser/agent_ticket_tag_test.rb
index eb2c60ec4..e7fb24659 100644
--- a/test/browser/agent_ticket_tag_test.rb
+++ b/test/browser/agent_ticket_tag_test.rb
@@ -451,6 +451,7 @@ class AgentTicketTagTest < TestCase
         body: 'some body 223äöü - tags no new 1',
       },
     )
+    sleep 2
 
     click(css: '.active .sidebar .js-newTagLabel')
     set(
@@ -459,6 +460,7 @@ class AgentTicketTagTest < TestCase
     )
     sleep 2
     sendkey(value: :tab)
+    sleep 1
     click(css: '.active .sidebar .js-newTagLabel')
     set(
       css: '.active .sidebar .js-newTagInput',
@@ -466,6 +468,7 @@ class AgentTicketTagTest < TestCase
     )
     sleep 2
     sendkey(value: :tab)
+    sleep 1
     click(css: '.active .sidebar .js-newTagLabel')
     set(
       css: '.active .sidebar .js-newTagInput',
@@ -473,6 +476,7 @@ class AgentTicketTagTest < TestCase
     )
     sleep 2
     sendkey(value: :tab)
+    sleep 1
     click(css: '.active .sidebar .js-newTagLabel')
     set(
       css: '.active .sidebar .js-newTagInput',
@@ -480,6 +484,7 @@ class AgentTicketTagTest < TestCase
     )
     sleep 2
     sendkey(value: :tab)
+    sleep 1
 
     # verify tags
     tags_verify(
diff --git a/test/browser_test_helper.rb b/test/browser_test_helper.rb
index ad2b5b886..8f3ff55c4 100644
--- a/test/browser_test_helper.rb
+++ b/test/browser_test_helper.rb
@@ -589,7 +589,7 @@ class TestCase < Test::Unit::TestCase
     css:      '.some_class',
     value:    true,
     slow:     false,
-    blur:     true,
+    blur:     true, # default false
     clear:    true, # todo | default: true
     no_click: true,
   )
@@ -793,7 +793,7 @@ class TestCase < Test::Unit::TestCase
   sendkey(
     browser: browser1,
     value:   :enter,
-    slow:    false,
+    slow:    false, # default false
   )
 
 =end
@@ -803,15 +803,28 @@ class TestCase < Test::Unit::TestCase
     log('sendkey', params)
 
     instance = params[:browser] || @browser
+    element = nil
+    if params[:css]
+      element = instance.find_elements(css: params[:css])[0]
+    end
     screenshot(browser: instance, comment: 'sendkey_before')
     if params[:value].class == Array
       params[:value].each { |key|
-        instance.action.send_keys(key).perform
+        if element
+          element.send_keys(key)
+        else
+          instance.action.send_keys(key).perform
+        end
       }
       screenshot(browser: instance, comment: 'sendkey_after')
       return
     end
-    instance.action.send_keys(params[:value]).perform
+
+    if element
+      element.send_keys(params[:value])
+    else
+      instance.action.send_keys(params[:value]).perform
+    end
     if params[:slow]
       sleep 1.5
     else