Initial idoit integration.

app/assets/javascripts/app/controllers/_application_controller.coffee

@@ -185,6 +185,17 @@ class App.Controller extends Spine.Controller
   formValidate: (data) ->
     App.ControllerForm.validate(data)
 
+  # get all query params of the url
+  queryParam: ->
+    return if !@query
+    pairs = @query.split(';')
+    params = {}
+    for pair in pairs
+      result = pair.match('(.+?)=(.*)')
+      if result && result[1]
+        params[result[1]] = result[2]
+    params
+
 #  redirectToLogin: (data) ->
 #
 

app/assets/javascripts/app/controllers/_application_controller_generic.coffee

@@ -309,6 +309,23 @@ class App.ControllerConfirm extends App.ControllerModal
     if @callback
       @callback()
 
+class App.ControllerErrorModal extends App.ControllerModal
+  buttonClose: true
+  buttonCancel: false
+  buttonSubmit: 'Close'
+  #buttonClass: 'btn--danger'
+  head: 'Error'
+  #small: true
+  #shown: true
+
+  content: ->
+    @message
+
+  onSubmit: =>
+    @close()
+    if @callback
+      @callback()
+
 class App.ControllerDrox extends App.Controller
   constructor: (params) ->
     super

app/assets/javascripts/app/controllers/_integration/idoit.coffee

@@ -0,0 +1,94 @@
+class Index extends App.ControllerIntegrationBase
+  featureIntegration: 'idoit_integration'
+  featureName: 'i-doit'
+  featureConfig: 'idoit_config'
+  description: [
+    ['This service allows you to connect i-doit objects with Zammad.']
+  ]
+  events:
+    'change .js-switch input': 'switch'
+
+  render: =>
+    super
+    new Form(
+      el: @$('.js-form')
+    )
+
+    new App.HttpLog(
+      el: @$('.js-log')
+      facility: 'idoit'
+    )
+
+class Form extends App.Controller
+  events:
+    'submit form': 'update'
+
+  constructor: ->
+    super
+    @render()
+
+  currentConfig: ->
+    App.Setting.get('idoit_config')
+
+  setConfig: (value) ->
+    App.Setting.set('idoit_config', value, {notify: true})
+
+  render: =>
+    @config = @currentConfig()
+
+    @html App.view('integration/idoit')(
+      config: @config
+    )
+
+  update: (e) =>
+    e.preventDefault()
+    @config = @formParam(e.target)
+    @validateAndSave()
+
+  validateAndSave: =>
+    @ajax(
+      id:    'idoit'
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit/verify"
+      data:  JSON.stringify(
+        method: 'cmdb.object_types'
+        api_token: @config.api_token
+        endpoint: @config.endpoint
+        client_id: @config.client_id
+      )
+      success: (data, status, xhr) =>
+        if data.result is 'failed'
+          new App.ControllerErrorModal(
+            message: data.message
+            container: @el.closest('.content')
+          )
+          return
+        @setConfig(@config)
+
+      error: (data, status) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        details = data.responseJSON || {}
+        @notify(
+          type: 'error'
+          msg:  App.i18n.translateContent(details.error_human || details.error || 'Unable to save!')
+        )
+    )
+
+class State
+  @current: ->
+    App.Setting.get('idoit_integration')
+
+App.Config.set(
+  'IntegrationIdoit'
+  {
+    name: 'i-doit'
+    target: '#system/integration/idoit'
+    description: 'CMDB to document complex relations of your network components.'
+    controller: Index
+    state: State
+  }
+  'NavBarIntegrations'
+)

app/assets/javascripts/app/controllers/agent_ticket_create.coffee

@@ -9,6 +9,7 @@ class App.TicketCreate extends App.Controller
 
   constructor: (params) ->
     super
+    @sidebarState = {}
 
     # define default type
     @default_type = 'phone-in'
@@ -91,6 +92,8 @@ class App.TicketCreate extends App.Controller
     else
       @$('[name="cc"]').closest('.form-group').addClass('hide')
 
+    App.TaskManager.touch(@task_key)
+
   meta: =>
     text = ''
     if @articleAttributes
@@ -99,10 +102,10 @@ class App.TicketCreate extends App.Controller
     if title
       text = "#{text}: #{title}"
     meta =
-      url:   @url()
+      url:       @url()
-      head:  text
+      head:      text
-      title: text
+      title:     text
-      id:    @id
+      id:        @id
       iconClass: 'pen'
 
   url: =>
@@ -335,25 +338,42 @@ class App.TicketCreate extends App.Controller
         user: App.Session.get()
     )
 
-    new Sidebar(
+    $('#tags').tokenfield()
-      el:         @sidebar
+
-      params:     @formDefault
+    @sidebarWidget = new App.TicketCreateSidebar(
-      textModule: @textModule
+      el:           @sidebar
+      params:       @formDefault
+      sidebarState: @sidebarState
+      task_key:     @task_key
+      query:        @query
     )
 
-    $('#tags').tokenfield()
+    if @formDefault.customer_id
+      callback = (customer) =>
+        @localUserInfoCallback(@formDefault, customer)
+      App.User.full(@formDefault.customer_id, callback)
 
     # update taskbar with new meta data
     App.TaskManager.touch(@task_key)
 
   localUserInfo: (e) =>
-
+    return if !@sidebarWidget
     params = App.ControllerForm.params($(e.target).closest('form'))
 
-    new Sidebar(
+    if params.customer_id
-      el:         @sidebar
+      callback = (customer) =>
-      params:     params
+        @localUserInfoCallback(params, customer)
-      textModule: @textModule
+      App.User.full(params.customer_id, callback)
+      return
+    @localUserInfoCallback(params)
+
+  localUserInfoCallback: (params, customer = {}) =>
+    @sidebarWidget.render(params)
+    @textModule.reload(
+      config: App.Config.all()
+      user: App.Session.get()
+      ticket:
+        customer: customer
     )
 
   cancel: (e) ->
@@ -478,6 +498,10 @@ class App.TicketCreate extends App.Controller
         # scroll to top
         ui.scrollTo()
 
+        # add sidebar params
+        if ui.sidebarWidget
+          ui.sidebarWidget.commit(ticket_id: @id)
+
         # access to group
         for group_id, access of App.Session.get('group_ids')
           if @group_id.toString() is group_id.toString()
@@ -498,114 +522,6 @@ class App.TicketCreate extends App.Controller
         )
     )
 
-class Sidebar extends App.Controller
-  constructor: ->
-    super
-
-    # load user
-    if @params['customer_id']
-      App.User.full(@params['customer_id'], @render)
-      return
-
-    # render ui
-    @render()
-
-  render: (user) =>
-
-    items = []
-    if user
-
-      showCustomer = (el) =>
-        # update text module UI
-        if @textModule
-          @textModule.reload(
-            ticket:
-              customer: user
-            user: App.Session.get()
-          )
-
-        new App.WidgetUser(
-          el:      el
-          user_id: user.id
-        )
-
-      editCustomer = (e, el) =>
-        new App.ControllerGenericEdit(
-          id: @params.customer_id
-          genericObject: 'User'
-          screen: 'edit'
-          pageData:
-            title:   'Users'
-            object:  'User'
-            objects: 'Users'
-          container: @el.closest('.content')
-        )
-      items.push {
-        head: 'Customer'
-        name: 'customer'
-        icon: 'person'
-        actions: [
-          {
-            title:    'Edit Customer'
-            name:     'Edit Customer'
-            class:    'glyphicon glyphicon-edit'
-            callback: editCustomer
-          },
-        ]
-        callback: showCustomer
-      }
-
-      if user.organization_id
-        editOrganization = (e, el) =>
-          new App.ControllerGenericEdit(
-            id: user.organization_id
-            genericObject: 'Organization'
-            pageData:
-              title:   'Organizations'
-              object:  'Organization'
-              objects: 'Organizations'
-            container: @el.closest('.content')
-          )
-        showOrganization = (el) ->
-          new App.WidgetOrganization(
-            el:              el
-            organization_id: user.organization_id
-          )
-        items.push {
-          head: 'Organization'
-          name: 'organization'
-          icon: 'group'
-          actions: [
-            {
-              title:    'Edit Organization'
-              name:     'Edit Organization'
-              class:    'glyphicon glyphicon-edit'
-              callback: editOrganization
-            },
-          ]
-          callback: showOrganization
-        }
-
-    showTemplates = (el) ->
-
-      # show template UI
-      new App.WidgetTemplate(
-        el:          el
-        #template_id: template['id']
-      )
-
-    items.push {
-      head: 'Templates'
-      name: 'template'
-      icon: 'templates'
-      callback: showTemplates
-    }
-
-    new App.Sidebar(
-      el:    @el
-      items: items
-    )
-
 class Router extends App.ControllerPermanent
   requiredPermission: 'ticket.agent'
   constructor: (params) ->
@@ -621,6 +537,9 @@ class Router extends App.ControllerPermanent
       if params.customer_id
         split = "/customer/#{params.customer_id}"
 
+      if params.query
+        split = "/query/#{params.query}"
+
       id = Math.floor( Math.random() * 99999 )
       @navigate "#ticket/create/id/#{id}#{split}"
       return
@@ -631,6 +550,7 @@ class Router extends App.ControllerPermanent
       article_id:  params.article_id
       type:        params.type
       customer_id: params.customer_id
+      query:       params.query
       id:          params.id
 
     App.TaskManager.execute(
@@ -646,6 +566,7 @@ App.Config.set('ticket/create/', Router, 'Routes')
 App.Config.set('ticket/create/id/:id', Router, 'Routes')
 App.Config.set('ticket/create/customer/:customer_id', Router, 'Routes')
 App.Config.set('ticket/create/id/:id/customer/:customer_id', Router, 'Routes')
+App.Config.set('ticket/create/id/:id/query/:query', Router, 'Routes')
 
 # split ticket
 App.Config.set('ticket/create/:ticket_id/:article_id', Router, 'Routes')

app/assets/javascripts/app/controllers/agent_ticket_create/sidebar.coffee

@@ -0,0 +1,43 @@
+class App.TicketCreateSidebar extends App.Controller
+  constructor: ->
+    super
+    @render()
+
+  reload: (args) =>
+    for key, backend of @sidebarBackends
+      if backend && backend.reload
+        backend.reload(args)
+
+  commit: (args) =>
+    for key, backend of @sidebarBackends
+      if backend && backend.commit
+        backend.commit(args)
+
+  render: (params) =>
+    if params
+      @params = params
+    @sidebarBackends ||= {}
+    @sidebarItems = []
+    sidebarBackends = App.Config.get('TicketCreateSidebar')
+    keys = _.keys(sidebarBackends).sort()
+    for key in keys
+      if !@sidebarBackends[key] || !@sidebarBackends[key].reload
+        @sidebarBackends[key] = new sidebarBackends[key](
+          params:  @params
+          query:   @query
+          taskGet: @taskGet
+        )
+      else
+        @sidebarBackends[key].reload(
+          params:  @params
+          query:   @query
+        )
+      item = @sidebarBackends[key].sidebarItem()
+      if item
+        @sidebarItems.push item
+
+    new App.Sidebar(
+      el:           @el
+      sidebarState: @sidebarState
+      items:        @sidebarItems
+    )

app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_customer.coffee

@@ -0,0 +1,38 @@
+class SidebarCustomer extends App.Controller
+  sidebarItem: =>
+    return if !@permissionCheck('ticket.agent')
+    return if !@params.customer_id
+    {
+      head:    'Customer'
+      name:    'customer'
+      icon:    'person'
+      actions: [
+        {
+          title:    'Edit Customer'
+          name:     'customer-edit'
+          callback: @editCustomer
+        },
+      ]
+      callback: @showCustomer
+    }
+
+  showCustomer: (el) =>
+    @el = el
+    new App.WidgetUser(
+      el:       @el
+      user_id:  @params.customer_id
+    )
+
+  editCustomer: =>
+    new App.ControllerGenericEdit(
+      id: @params.customer_id
+      genericObject: 'User'
+      screen: 'edit'
+      pageData:
+        title:   'Users'
+        object:  'User'
+        objects: 'Users'
+      container: @el.closest('.content')
+    )
+
+App.Config.set('200-Customer', SidebarCustomer, 'TicketCreateSidebar')

app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_organization.coffee

@@ -0,0 +1,41 @@
+class SidebarOrganization extends App.Controller
+  sidebarItem: =>
+    return if !@permissionCheck('ticket.agent')
+    return if !@params.customer_id
+    return if !App.User.exists(@params.customer_id)
+    customer = App.User.find(@params.customer_id)
+    @organization_id = customer.organization_id
+    return if !@organization_id
+    {
+      head: 'Organization'
+      name: 'organization'
+      icon: 'group'
+      actions: [
+        {
+          title:    'Edit Organization'
+          name:     'organization-edit'
+          callback: @editOrganization
+        },
+      ]
+      callback: @showOrganization
+    }
+
+  showOrganization: (el) =>
+    @el = el
+    new App.WidgetOrganization(
+      el:              @el
+      organization_id: @organization_id
+    )
+
+  editOrganization: =>
+    new App.ControllerGenericEdit(
+      id: @organization_id,
+      genericObject: 'Organization'
+      pageData:
+        title:   'Organizations'
+        object:  'Organization'
+        objects: 'Organizations'
+      container: @el.closest('.content')
+    )
+
+App.Config.set('300-Organization', SidebarOrganization, 'TicketCreateSidebar')

app/assets/javascripts/app/controllers/agent_ticket_create/sidebar_template.coffee

@@ -0,0 +1,21 @@
+class SidebarTemplate extends App.Controller
+  sidebarItem: =>
+    return if !@permissionCheck('ticket.agent')
+    {
+      head:    'Templates'
+      name:    'template'
+      icon:    'templates'
+      actions: []
+      callback: @showTemplates
+    }
+
+  showTemplates: (el) =>
+    @el = el
+
+    # show template UI
+    new App.WidgetTemplate(
+      el:          el
+      #template_id: template['id']
+    )
+
+App.Config.set('100-Template', SidebarTemplate, 'TicketCreateSidebar')

app/assets/javascripts/app/controllers/idoit_object_selector.coffee

@@ -0,0 +1,100 @@
+class App.IdoitObjectSelector extends App.ControllerModal
+  buttonClose: true
+  buttonCancel: true
+  buttonSubmit: true
+  head: 'i-doit'
+
+  content: ->
+    @ajax(
+      id:    'idoit-object-selector'
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit"
+      data:  JSON.stringify(method: 'cmdb.object_types')
+      success: (data, status, xhr) =>
+        if data.result is 'failed'
+          @contentInline = data.message
+          @render()
+          return
+
+        result = _.sortBy(data.response.result, 'title')
+        @contentInline = $(App.view('integration/idoit_object_selector')())
+
+        @contentInline.find('.js-typeSelect').html(@renderTypeSelector(result))
+
+        @contentInline.filter('.js-search').on('change', 'select, input', (e) =>
+          params = @formParam(e.target)
+          @search(params)
+        )
+        @contentInline.filter('.js-search').on('keyup', 'input', (e) =>
+          params = @formParam(e.target)
+          @search(params)
+        )
+        @render()
+        @$('.js-input').focus()
+
+      error: (xhr, status, error) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        # show error message
+        @contentInline = 'Unable to load content'
+        @render()
+    )
+    ''
+
+  search: (filter) =>
+    if _.isEmpty(filter.title)
+      delete filter.title
+    else
+      filter.title = "%#{filter.title}%"
+    @ajax(
+      id:    'idoit-object-selector'
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit"
+      data:  JSON.stringify(method: 'cmdb.objects', filter: filter)
+      success: (data, status, xhr) =>
+        @renderResult(data.response.result)
+
+      error: (xhr, status, error) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        # show error message
+        @contentInline = 'Unable to load content'
+        @render()
+    )
+
+  renderResult: (items) =>
+    table = App.view('integration/idoit_object_result')(
+      items: items
+    )
+    @el.find('.js-result').html(table)
+
+  renderTypeSelector: (result) ->
+    options = {}
+    for item in result
+      options[item.id] = item.title
+    return App.UiElement.searchable_select.render(
+      name: 'type'
+      multiple: false
+      limit: 100
+      null: false
+      nulloption: false
+      options: options
+    )
+
+  onSubmit: (e) =>
+    form = @el.find('.js-result')
+    params = @formParam(form)
+    return if _.isEmpty(params.object_id)
+
+    if _.isArray(params.object_id)
+      object_ids = params.object_id
+    else
+      object_ids = [params.object_id]
+
+    @formDisable(form)
+    @callback(object_ids, @)
+

app/assets/javascripts/app/controllers/ticket_zoom.coffee

@@ -473,6 +473,7 @@ class App.TicketZoom extends App.Controller
         sidebarState: @sidebarState
         object_id:    @ticket_id
         model:        'Ticket'
+        query:        @query
         taskGet:      @taskGet
         task_key:     @task_key
         formMeta:     @formMeta
@@ -797,6 +798,9 @@ class App.TicketZoom extends App.Controller
         # reset form after save
         @reset()
 
+        if @sidebar
+          @sidebar.commit()
+
         if taskAction is 'closeNextInOverview'
           if @overview_id
             current_position = 0

app/assets/javascripts/app/controllers/ticket_zoom/sidebar.coffee

@@ -9,18 +9,32 @@ class App.TicketZoomSidebar extends App.ObserverController
       if backend && backend.reload
         backend.reload(args)
 
+  commit: (args) =>
+    for key, backend of @sidebarBackends
+      if backend && backend.commit
+        backend.commit(args)
+
   render: (ticket) =>
-    @sidebarBackends = {}
+    @sidebarBackends ||= {}
     @sidebarItems = []
     sidebarBackends = App.Config.get('TicketZoomSidebar')
     keys = _.keys(sidebarBackends).sort()
     for key in keys
-      @sidebarBackends[key] = new sidebarBackends[key](
+      if !@sidebarBackends[key] || !@sidebarBackends[key].reload
-        ticket:   ticket
+        @sidebarBackends[key] = new sidebarBackends[key](
-        taskGet:  @taskGet
+          ticket:   ticket
-        formMeta: @formMeta
+          query:    @query
-        markForm: @markForm
+          taskGet:  @taskGet
-      )
+          formMeta: @formMeta
+          markForm: @markForm
+        )
+      else
+        @sidebarBackends[key].reload(
+          params:  @params
+          query:   @query
+          formMeta: @formMeta
+          markForm: @markForm
+        )
       item = @sidebarBackends[key].sidebarItem()
       if item
         @sidebarItems.push item

app/assets/javascripts/app/controllers/ticket_zoom/sidebar_idoit.coffee

@@ -0,0 +1,132 @@
+class SidebarIdoit extends App.Controller
+  sidebarItem: =>
+    return if !@Config.get('idoit_integration')
+    {
+      head:     'i-doit'
+      name:     'idoit'
+      icon:     'printer'
+      actions: [
+        {
+          title:    'Change Objects'
+          name:     'objects-change'
+          callback: @changeObjects
+        },
+      ]
+      callback: @showObjects
+    }
+
+  changeObjects: =>
+    new App.IdoitObjectSelector(
+      task_key: @task_key
+      container: @el.closest('.content')
+      callback: (objectIds, objectSelectorUi) =>
+        if @ticket && @ticket.id
+          @updateTicket(@ticket.id, objectIds, =>
+            objectSelectorUi.close()
+            @showObjectsContent(objectIds)
+          )
+          return
+        objectSelectorUi.close()
+        @showObjectsContent(objectIds)
+    )
+
+  showObjects: (el) =>
+    @el = el
+
+    # show placeholder
+    @objectIds ||= []
+    if @ticket && @ticket.preferences && @ticket.preferences.idoit && @ticket.preferences.idoit.object_ids
+      @objectIds = @ticket.preferences.idoit.object_ids
+    queryParams = @queryParam()
+    if queryParams && queryParams.idoit_object_ids
+      @objectIds.push queryParams.idoit_object_ids
+    @showObjectsContent()
+
+  showObjectsContent: (objectIds) =>
+    if objectIds
+      @objectIds = @objectIds.concat(objectIds)
+
+    # show placeholder
+    if _.isEmpty(@objectIds)
+      @html("<div>#{App.i18n.translateInline('none')}</div>")
+      return
+
+    # ajax call to show items
+    @ajax(
+      id:    "idoit-#{@task_key}"
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit"
+      data:  JSON.stringify(method: 'cmdb.objects', filter: ids: @objectIds)
+      success: (data, status, xhr) =>
+        if data.response
+          @showList(data.response.result)
+          return
+        @showError('Unable to load data...')
+
+      error: (xhr, status, error) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        # show error message
+        @showError('Unable to load data...')
+    )
+
+  showList: (objects) =>
+    list = $(App.view('ticket_zoom/sidebar_idoit')(
+      objects: objects
+    ))
+    list.delegate('.js-delete', 'click', (e) =>
+      e.preventDefault()
+      objectId = $(e.currentTarget).attr 'data-object-id'
+      @delete(objectId)
+    )
+    @html(list)
+
+  showError: (message) =>
+    @html App.i18n.translateInline(message)
+
+  delete: (objectId) =>
+    localObjects = []
+    for localObjectId in @objectIds
+      if objectId.toString() isnt localObjectId.toString()
+        localObjects.push localObjectId
+    @objectIds = localObjects
+    if @ticket && @ticket.id
+      @updateTicket(@ticket.id, @objectIds)
+    @showObjectsContent()
+
+  commit: (args) =>
+    return if @ticket && @ticket.id
+    return if !@objectIds
+    return if _.isEmpty(@objectIds)
+    return if !args
+    return if !args.ticket_id
+    @updateTicket(args.ticket_id, @objectIds)
+
+  updateTicket: (ticket_id, objectIds, callback) =>
+    App.Ajax.request(
+      id:    "idoit-update-#{ticket_id}"
+      type:  'POST'
+      url:   "#{@apiPath}/integration/idoit_ticket_update"
+      data:  JSON.stringify(ticket_id: ticket_id, object_ids: objectIds)
+      success: (data, status, xhr) ->
+        if callback
+          callback(objectIds)
+
+      error: (xhr, status, details) =>
+
+        # do not close window if request is aborted
+        return if status is 'abort'
+
+        # show error message
+        @log 'errors', details
+        @notify(
+          type:    'error'
+          msg:     App.i18n.translateContent(details.error_human || details.error || 'Unable to update object!')
+          timeout: 6000
+        )
+    )
+
+App.Config.set('500-Idoit', SidebarIdoit, 'TicketCreateSidebar')
+App.Config.set('500-Idoit', SidebarIdoit, 'TicketZoomSidebar')

app/assets/javascripts/app/views/integration/idoit.jst.eco

@@ -0,0 +1,25 @@
+<form>
+  <h2><%- @T('Settings') %></h2>
+  <div class="settings-entry">
+    <table class="settings-list" style="width: 100%;">
+      <thead>
+        <tr>
+          <th width="20%"><%- @T('Name') %>
+          <th width="80%"><%- @T('Value') %>
+      </thead>
+      <tbody>
+        <tr>
+          <td class="settings-list-row-control"><%- @T('API token') %> *
+          <td class="settings-list-control-cell"><input type="text" class="form-control form-control--small" value="<%= @config.api_token %>" name="api_token">
+        <tr>
+          <td class="settings-list-row-control"><%- @T('Endpoint') %> *
+          <td class="settings-list-control-cell"><input type="text" class="form-control form-control--small" value="<%= @config.endpoint %>" placeholder="https://idoit.example.com/i-doit/" name="endpoint">
+        <tr>
+          <td class="settings-list-row-control"><%- @T('Client ID') %>
+          <td class="settings-list-control-cell"><input type="text" class="form-control form-control--small" value="<%= @config.client_id %>" name="client_id">
+      </tbody>
+    </table>
+  </div>
+
+  <button type="submit" class="btn btn--primary js-submit"><%- @T('Save') %></button>
+</form>

app/assets/javascripts/app/views/integration/idoit_object_result.jst.eco

@@ -0,0 +1,25 @@
+<hr>
+<% if _.isEmpty(@items): %>
+  <%- @T('none') %>
+<% else: %>
+<table class="table">
+  <thead>
+    <th style="width: 30px"></th>
+    <th style="width: 50px"><%- @T('ID') %></th>
+    <th><%- @T('Name') %></th>
+    <th><%- @T('Status') %></th>
+    <th><%- @T('Link') %></th>
+  </thead>
+  <tbody>
+  <% for item in @items: %>
+    <tr>
+      <td><input type="checkbox" name="object_id" value="<%= item.id %>"/></td>
+      <td><%= item.id %></td>
+      <td><%= item.title %></td>
+      <td><%= item.cmdb_status_title %></td>
+      <td><a href="<%- item.link %>" target="_blank">i-doit</td>
+    </tr>
+  <% end %>
+  </tbody>
+</table>
+<% end %>

app/assets/javascripts/app/views/integration/idoit_object_selector.jst.eco

@@ -0,0 +1,5 @@
+<form class="js-search flex horizontal">
+  <div class="controls controls--select js-typeSelect"></div>
+  <input type="text" name="title" value="" autocomplete="off" placeholder="<%- @Ti('Search') %>" class="form-control"/>
+</form>
+<form class="js-result"></form>

app/assets/javascripts/app/views/ticket_zoom/sidebar_idoit.jst.eco

@@ -0,0 +1,13 @@
+<% for object in @objects: %>
+  <div class="sidebar-block">
+    <label class="horizontal">
+      <%- @T(object.title) %>
+      <div class="list-item-delete js-delete" data-object-id="<%= object.id %>" data-type="remove">
+        <%- @Icon('diagonal-cross') %>
+      </div>
+    </label>
+    <%- @T('ID') %>: <a href="<%- object.link %>" target="_blank"><%= object.id %><br></a>
+    <%- @T('Status') %>: <%= object.cmdb_status_title %><br>
+    <%- @T('Type') %>: <%= object.type_title %><br>
+  </div>
+<% end %>

app/controllers/integration/idoit_controller.rb

@@ -0,0 +1,51 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class Integration::IdoitController < ApplicationController
+  prepend_before_action -> { authentication_check(permission: ['agent.integration.idoit', 'admin.integration.idoit']) }, except: [:verify]
+  prepend_before_action -> { authentication_check(permission: ['admin.integration.idoit']) }, only: [:verify]
+
+  def verify
+    response = ::Idoit.verify(params[:api_token], params[:endpoint], params[:client_id])
+    render json: {
+      result: 'ok',
+      response: response,
+    }
+  rescue => e
+    logger.error e
+
+    render json: {
+      result:  'failed',
+      message: e.message,
+    }
+  end
+
+  def query
+    response = ::Idoit.query(params[:method], params[:filter])
+    render json: {
+      result: 'ok',
+      response: response,
+    }
+  rescue => e
+    logger.error e
+
+    render json: {
+      result:  'failed',
+      message: e.message,
+    }
+  end
+
+  def update
+    params[:object_ids] ||= []
+    ticket = Ticket.find(params[:ticket_id])
+    access!(ticket, 'read')
+    ticket.preferences[:idoit] ||= {}
+    ticket.preferences[:idoit][:object_ids] ||= []
+    ticket.preferences[:idoit][:object_ids].concat(params[:object_ids])
+    ticket.save!
+
+    render json: {
+      result: 'ok',
+    }
+  end
+
+end

config/routes/integration_idoit.rb

@@ -0,0 +1,9 @@
+Zammad::Application.routes.draw do
+  api_path = Rails.configuration.api_path
+
+  match api_path + '/integration/idoit',                to: 'integration/idoit#query',   via: :post
+  match api_path + '/integration/idoit',                to: 'integration/idoit#query',   via: :get
+  match api_path + '/integration/idoit/verify',         to: 'integration/idoit#verify',  via: :post
+  match api_path + '/integration/idoit_ticket_update',  to: 'integration/idoit#update',  via: :post
+
+end

contrib/cleanup.sh

@@ -8,3 +8,4 @@ rm app/assets/javascripts/app/controllers/karma.coffee
 rm app/assets/javascripts/app/controllers/report.coffee
 rm app/assets/javascripts/app/controllers/report_profile.coffee
 rm app/assets/javascripts/app/controllers/_integration/check_mk.coffee
+rm app/assets/javascripts/app/controllers/_integration/idoit.coffee

db/migrate/20170816000001_idoit_support.rb

@@ -0,0 +1,49 @@
+class IdoitSupport < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title: 'i-doit integration',
+      name: 'idoit_integration',
+      area: 'Integration::Switch',
+      description: 'Defines if i-doit (http://www.i-doit) is enabled or not.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'idoit_integration',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      state: false,
+      preferences: {
+        prio: 1,
+        authentication: true,
+        permission: ['admin.integration'],
+      },
+      frontend: true
+    )
+    Setting.create_if_not_exists(
+      title: 'i-doit config',
+      name: 'idoit_config',
+      area: 'Integration::Idoit',
+      description: 'Defines the i-doit config.',
+      options: {},
+      state: {},
+      preferences: {
+        prio: 2,
+        permission: ['admin.integration'],
+      },
+      frontend: false,
+    )
+  end
+
+end

db/seeds/settings.rb

@@ -3038,6 +3038,46 @@ Setting.create_if_not_exists(
   },
   frontend: false,
 )
+Setting.create_if_not_exists(
+  title: 'i-doit integration',
+  name: 'idoit_integration',
+  area: 'Integration::Switch',
+  description: 'Defines if i-doit (http://www.i-doit) is enabled or not.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'idoit_integration',
+        tag: 'boolean',
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  state: false,
+  preferences: {
+    prio: 1,
+    authentication: true,
+    permission: ['admin.integration'],
+  },
+  frontend: true
+)
+Setting.create_if_not_exists(
+  title: 'i-doit config',
+  name: 'idoit_config',
+  area: 'Integration::Idoit',
+  description: 'Defines the i-doit config.',
+  options: {},
+  state: {},
+  preferences: {
+    prio: 2,
+    permission: ['admin.integration'],
+  },
+  frontend: false,
+)
 Setting.create_if_not_exists(
   title: 'Defines sync transaction backend.',
   name: '0100_trigger',

lib/idoit.rb

@@ -0,0 +1,149 @@
+# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
+
+class Idoit
+
+=begin
+
+get list ob types
+
+  result = Idoit.verify(api_token, endpoint, client_id)
+
+returns
+
+  array with cmdb.object_types or an exeption if no data was able to retrive
+
+=end
+
+  def self.verify(api_token, endpoint, _client_id = nil)
+    raise 'api_token required' if api_token.blank?
+    raise 'endpoint required' if endpoint.blank?
+
+    params = {
+      apikey: api_token,
+    }
+
+    _query('cmdb.object_types', params, _url_cleanup(endpoint))
+  end
+
+=begin
+
+get list ob types
+
+  result = Idoit.query(method, filter)
+
+  result = Idoit.query(method, { type: '59' })
+
+returns
+
+  result = [
+    {
+      "id": "1",
+      "title": "System service",
+      "container": "0",
+      "const": "C__OBJTYPE__SERVICE",
+      "color": "987384",
+      "image": "https://demo.panic.at/i-doit/images/objecttypes/service.jpg",
+      "icon": "images/icons/silk/application_osx_terminal.png",
+      "cats": "4",
+      "tree_group": "1",
+      "status": "2",
+      "type_group": "1",
+      "type_group_title": "Software"
+    },
+    {
+      "id": "2",
+      "title": "Application",
+      "container": "0",
+      "const": "C__OBJTYPE__APPLICATION",
+      "color": "E4B9D7",
+      "image": "https://demo.panic.at/i-doit/images/objecttypes/application.jpg",
+      "icon": "images/icons/silk/application_xp.png",
+      "cats": "20",
+      "tree_group": "1",
+      "status": "2",
+      "type_group": "1",
+      "type_group_title": "Software"
+    },
+  ]
+
+or with filter:
+
+  "result": [
+    {
+      "id": "26",
+      "title": "demo.panic.at",
+      "sysid": "SYSID_1485512390",
+      "type": "59",
+      "created": "2017-01-27 11:19:24",
+      "updated": "2017-01-27 11:19:49",
+      "type_title": "Virtual server",
+      "type_group_title": "Infrastructure",
+      "status": "2",
+      "cmdb_status": "6",
+      "cmdb_status_title": "in operation",
+      "image": "https://demo.panic.at/i-doit/images/objecttypes/empty.png"
+    },
+  ],
+
+=end
+
+  def self.query(method, filter = {})
+    setting = Setting.get('idoit_config')
+    raise 'Unable for find api_token in config' if setting[:api_token].blank?
+    raise 'Unable for find endpoint in config' if setting[:endpoint].blank?
+
+    #translator_key = Setting.get('translator_key')
+    params = {
+      apikey: setting[:api_token],
+    }
+    if filter.present?
+      params[:filter] = filter
+    end
+    _query(method, params, _url_cleanup(setting[:endpoint]))
+  end
+
+  def self._query(method, params, url)
+    result = UserAgent.post(
+      url,
+      {
+        method: method,
+        params: params,
+        version: '2.0',
+      },
+      {
+        json: true,
+        open_timeout: 6,
+        read_timeout: 16,
+        log: {
+          facility: 'idoit',
+        },
+      },
+    )
+
+    raise "Can't fetch objects from #{url}: Unable to parse response from server. Invalid JSON response." if !result.success? && result.error =~ /JSON::ParserError:.+?\s+unexpected\s+token\s+at\s+'<\!DOCTYPE\s+html/i
+    raise "Can't fetch objects from #{url}: #{result.error}" if !result.success?
+
+    # add link to idoit
+    if result.data['result'].class == Array
+      result.data['result'].each { |item|
+        next if !item['id']
+        item['link'] = "#{_url_cleanup_baseurl(url)}/?objID=#{item['id']}"
+        item['link'].gsub!(%r{([^:])//+}, '\\1/')
+      }
+    end
+    result.data
+  end
+
+  def self._url_cleanup(url)
+    raise "Invalid endpoint '#{url}', need to start with http:// or https://" if url !~ %r{^http(s|)://}i
+    url = _url_cleanup_baseurl(url)
+    url = "#{url}/src/jsonrpc.php"
+    url.gsub(%r{([^:])//+}, '\\1/')
+  end
+
+  def self._url_cleanup_baseurl(url)
+    raise "Invalid endpoint '#{url}', need to start with http:// or https://" if url !~ %r{^http(s|)://}i
+    url.gsub!(%r{src/jsonrpc.php}, '')
+    url.gsub(%r{([^:])//+}, '\\1/')
+  end
+end

test/browser/agent_ticket_update_and_reload_test.rb

@@ -25,6 +25,7 @@ class AgentTicketUpdateAndReloadTest < TestCase
     sleep 6
 
     # check if customer is shown in sidebar
+    click(css: '.active .tabsSidebar-tab[data-tab="customer"]')
     match(
       css: '.active .sidebar[data-tab="customer"]',
       value: 'nicole',
@@ -46,6 +47,7 @@ class AgentTicketUpdateAndReloadTest < TestCase
     reload()
 
     # check if customer is still shown in sidebar
+    click(css: '.active .tabsSidebar-tab[data-tab="customer"]')
     watch_for(
       css: '.active .sidebar[data-tab="customer"]',
       value: 'nicole',