diff --git a/app/assets/javascripts/app/controllers/_ui_element/richtext.coffee b/app/assets/javascripts/app/controllers/_ui_element/richtext.coffee
index 9278c30d4..594da948e 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/richtext.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/richtext.coffee
@@ -7,6 +7,13 @@ class App.UiElement.richtext
       mode:      attribute.type
       maxlength: attribute.maxlength
     )
+
+    if attribute.plugins
+      for plugin in attribute.plugins
+        params = plugin.params || {}
+        params.el = item.find('[contenteditable]').parent()
+        new App[plugin.controller](params)
+
     if attribute.upload
       item.append( $( App.view('generic/attachment')( attribute: attribute ) ) )
 
diff --git a/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee b/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
index 7aaef98a4..bd7b04dc5 100644
--- a/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
+++ b/app/assets/javascripts/app/controllers/_ui_element/ticket_perform_action.coffee
@@ -328,6 +328,22 @@ class App.UiElement.ticket_perform_action
       placeholder: 'message'
       maxlength: 2000
     )
+    new App.WidgetPlaceholder(
+      el: notificationElement.find('.js-body div[contenteditable="true"]').parent()
+      objects: [
+        {
+          prefix: 'ticket'
+          object: 'Ticket'
+          display: 'Ticket'
+        },
+        {
+          prefix: 'user'
+          object: 'User'
+          display: 'Current User'
+        },
+      ]
+    )
+
     elementRow.find('.js-setNotification').html(notificationElement)
 
   @humanText: (condition) ->
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index 26d8d153e..2bc5cb8e8 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -405,7 +405,7 @@ class App.TicketZoomArticleNew extends App.Controller
     @$('.js-selectableTypes').addClass('hide').filter("[data-type='#{ type }']").removeClass('hide')
 
     # detect current signature (use current group_id, if not set, use ticket.group_id)
-    ticketCurrent = App.Ticket.find(@ticket_id)
+    ticketCurrent = App.Ticket.fullLocal(@ticket_id)
     group_id = ticketCurrent.group_id
     task = App.TaskManager.get(@task_key)
     if task && task.state && task.state.ticket && task.state.ticket.group_id
diff --git a/app/assets/javascripts/app/controllers/widget/placeholder.coffee b/app/assets/javascripts/app/controllers/widget/placeholder.coffee
new file mode 100644
index 000000000..530d499ff
--- /dev/null
+++ b/app/assets/javascripts/app/controllers/widget/placeholder.coffee
@@ -0,0 +1,84 @@
+class App.WidgetPlaceholder extends App.Controller
+  constructor: ->
+    super
+
+    if !@data
+      @data = {}
+
+    # remember instances
+    @bindElements = []
+    if @selector
+      @bindElements = @$( @selector ).textmodule()
+    else
+      if @el.attr('contenteditable')
+        @bindElements = @el.textmodule()
+      else
+        @bindElements = @$('[contenteditable]').textmodule()
+    @update()
+
+  update: =>
+    all = []
+    ignoreAttributes = {
+      password: true
+      active: true
+    }
+    ignoreSubAttributes = {
+      password: true
+      active: true
+      created_at: true
+      updated_at: true
+    }
+    # add config
+    for setting in App.Setting.all()
+      if setting.preferences && setting.preferences.placeholder
+        all.push {
+          id: setting.name
+          keywords: setting.name
+          name: "#{App.i18n.translateInline('Config')} > #{setting.name}"
+          content: content
+        }
+    for item in @objects
+      list = {}
+      if App[item.object] && App[item.object].configure_attributes
+        for attribute in App[item.object].configure_attributes
+          if !ignoreAttributes[attribute.name] && attribute.name.substr(attribute.name.length-4,attribute.name.length) isnt '_ids'
+            list[attribute.name] = attribute
+        for name in _.keys(list).sort()
+          attribute = list[name]
+          name = "\#{#{item.prefix}.#{attribute.name}}"
+          content = "\#{#{item.prefix}.#{attribute.name}}"
+          if attribute.relation
+            subAttributes = {
+              name: 'Name'
+            }
+            if App[attribute.relation] && App[attribute.relation].configure_attributes
+              subList = {}
+              subAttributes = {}
+              for subAttribute in App[attribute.relation].configure_attributes
+                if !ignoreSubAttributes[subAttribute.name] && subAttribute.name.substr(subAttribute.name.length-3,subAttribute.name.length) isnt '_id' && subAttribute.name.substr(subAttribute.name.length-4,subAttribute.name.length) isnt '_ids'
+                  subList[subAttribute.name] = subAttribute
+              for subName in _.keys(subList).sort()
+                subAttributes[subName] = subList[subName].display
+            relation = "#{item.prefix}.#{attribute.name.substr(0,attribute.name.length-3)}"
+            for key, display of subAttributes
+              name = "\#{#{relation}.#{key}}"
+              content = "\#{#{relation}.#{key}}"
+              all.push {
+                id: name
+                keywords: name
+                name: "#{App.i18n.translateInline(item.display)} > #{App.i18n.translateInline(attribute.display)} > #{App.i18n.translateInline(display)}"
+                content: content
+              }
+          else
+            all.push {
+              id: name
+              keywords: name
+              name: "#{App.i18n.translateInline(item.display)} > #{App.i18n.translateInline(attribute.display)}"
+              content: content
+            }
+
+    # set new data
+    if @bindElements[0]
+      for element in @bindElements
+        if $(element).data().plugin_textmodule
+          $(element).data().plugin_textmodule.collection = all
diff --git a/app/assets/javascripts/app/lib/app_post/utils.coffee b/app/assets/javascripts/app/lib/app_post/utils.coffee
index 806c24e5b..3d28d895d 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@@ -457,15 +457,20 @@ class App.Utils
       levels  = key.split(/\./)
       dataRef = objects
       for level in levels
-        if dataRef[level]
+        if level of dataRef
           dataRef = dataRef[level]
+        else
+          dataRef = ''
+          break
       if typeof dataRef is 'function'
         value = dataRef()
-      else if typeof dataRef is 'string'
-        value = dataRef
+      else if dataRef.toString
+        value = dataRef.toString()
       else
         value = ''
       #console.log( "tag replacement #{key}, #{value} env: ", objects)
+      if value is ''
+        value = '-'
       value
     )
 
diff --git a/app/assets/javascripts/app/models/text_module.coffee b/app/assets/javascripts/app/models/text_module.coffee
index c5b7f4794..13d02d40f 100644
--- a/app/assets/javascripts/app/models/text_module.coffee
+++ b/app/assets/javascripts/app/models/text_module.coffee
@@ -3,11 +3,28 @@ class App.TextModule extends App.Model
   @extend Spine.Model.Ajax
   @url: @apiPath + '/text_modules'
   @configure_attributes = [
-    { name: 'name',       display: 'Name',          tag: 'input',     type: 'text', limit: 100, null: false },
-    { name: 'keywords',   display: 'Keywords',      tag: 'input',     type: 'text', limit: 100, null: true },
-    { name: 'content',    display: 'Content',       tag: 'richtext',                limit: 2000, null: false },
-    { name: 'updated_at', display: 'Updated',       tag: 'datetime',  readonly: 1 },
-    { name: 'active',     display: 'Active',        tag: 'active',    default: true },
+    { name: 'name',       display: 'Name',     tag: 'input',     type: 'text', limit: 100, null: false },
+    { name: 'keywords',   display: 'Keywords', tag: 'input',     type: 'text', limit: 100, null: true },
+    { name: 'content',    display: 'Content',  tag: 'richtext',                limit: 2000, null: false, plugins: [
+      {
+        controller: 'WidgetPlaceholder'
+        params:
+          objects: [
+            {
+              prefix: 'ticket'
+              object: 'Ticket'
+              display: 'Ticket'
+            },
+            {
+              prefix: 'user'
+              object: 'User'
+              display: 'Current User'
+            },
+          ]
+      }
+    ], note: 'To select placeholders from a list, just enter "::".'},
+    { name: 'updated_at', display: 'Updated', tag: 'datetime', readonly: 1 },
+    { name: 'active',     display: 'Active',  tag: 'active',   default: true },
   ]
   @configure_delete = true
   @configure_overview = [
@@ -22,9 +39,9 @@ Create Text Modules to **spend less time writing responses**. TextModules can in
 
 Examples of snippets are:
 
-* Hallo Frau #{ticket.customer.lastname},
-* Hallo Herr #{ticket.customer.lastname},
-* Hallo #{ticket.customer.firstname},
+* Hello Mrs. #{ticket.customer.lastname},
+* Hello Mr. #{ticket.customer.lastname},
+* Hello #{ticket.customer.firstname},
 * My Name is #{user.firstname},
 
 Of course you can also use multi line snippets.
@@ -34,6 +51,9 @@ Available objects are:
 * ticket.customer (e. g. ticket.customer.firstname, ticket.customer.lastname)
 * ticket.owner (e. g. ticket.owner.firstname, ticket.owner.lastname)
 * ticket.organization (e. g. ticket.organization.name)
+* user (e. g. user.firstname, user.email)
+
+To select placeholders from a list, just enter "::".
 
 '''
   # coffeelint: enable=no_interpolation_in_single_quotes
diff --git a/public/assets/tests/html_utils.js b/public/assets/tests/html_utils.js
index bf40af834..ddff200c7 100644
--- a/public/assets/tests/html_utils.js
+++ b/public/assets/tests/html_utils.js
@@ -857,7 +857,39 @@ test("check replace tags", function() {
   equal(verify, result)
 
   message = "<div>#{user.firstname} #{user.lastname}</div>"
-  result  = '<div>Bob </div>'
+  result  = '<div>Bob -</div>'
+  data    = {
+    user: {
+      firstname: 'Bob',
+    },
+  }
+  verify = App.Utils.replaceTags(message, data)
+  equal(verify, result)
+
+  message = "<div>#{user.firstname} #{user.lastname}</div>"
+  result  = '<div>Bob 0</div>'
+  data    = {
+    user: {
+      firstname: 'Bob',
+      lastname: 0,
+    },
+  }
+  verify = App.Utils.replaceTags(message, data)
+  equal(verify, result)
+
+  message = "<div>#{user.firstname} #{user.lastname}</div>"
+  result  = '<div>Bob -</div>'
+  data    = {
+    user: {
+      firstname: 'Bob',
+      lastname: '',
+    },
+  }
+  verify = App.Utils.replaceTags(message, data)
+  equal(verify, result)
+
+  message = "<div>#{user.firstname} #{user.not.existing.test}</div>"
+  result  = '<div>Bob -</div>'
   data    = {
     user: {
       firstname: 'Bob',