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Improved saving of escalation calculation (just if needed).

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This commit is contained in:
Martin Edenhofer 2014-05-30 15:36:07 +02:00
parent 0ca651e634
commit 704898a05b
1 changed files with 12 additions and 2 deletions
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10
app/models/ticket/escalation.rb
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@ -41,6 +41,10 @@ returns
# set escalation off if ticket is already closed # set escalation off if ticket is already closed
ticket_state = Ticket::State.lookup( :id => self.ticket_state_id ) ticket_state = Ticket::State.lookup( :id => self.ticket_state_id )
if ticket_state.ignore_escalation? if ticket_state.ignore_escalation?
# nothing to change
return true if !self.escalation_time
self.escalation_time = nil self.escalation_time = nil
# self.first_response_escal_date = nil # self.first_response_escal_date = nil
# self.close_time_escal_date = nil # self.close_time_escal_date = nil
@ -54,6 +58,10 @@ returns
# reset escalation if no sla is set # reset escalation if no sla is set
if !sla_selected if !sla_selected
# nothing to change
return true if !self.escalation_time
self.escalation_time = nil self.escalation_time = nil
# self.first_response_escal_date = nil # self.first_response_escal_date = nil
# self.close_time_escal_date = nil # self.close_time_escal_date = nil
@ -146,9 +154,11 @@ returns
if sla_selected.close_time && self.close_time_in_min if sla_selected.close_time && self.close_time_in_min
self.close_time_diff_in_min = sla_selected.close_time - self.close_time_in_min self.close_time_diff_in_min = sla_selected.close_time - self.close_time_in_min
end end
if self.changed?
self.callback_loop = true self.callback_loop = true
self.save self.save
end end
end
=begin =begin