Fixed from global start time to local start time.
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1 changed files with 3 additions and 3 deletions
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@ -750,7 +750,7 @@ class Ticket < ApplicationModel
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# get initial state and time
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if !last_state
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last_state = history_item['value_from']
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last_state_change = self.created_at
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last_state_change = start_time
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end
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# use time if ticket got from e. g. open to pending
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@ -811,9 +811,9 @@ class Ticket < ApplicationModel
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# if we have not had any state change
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if !last_state_change
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if sla_selected
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diff = TimeCalculation.business_time_diff( self.created_at, end_time, sla_selected.data, sla_selected.timezone)
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diff = TimeCalculation.business_time_diff( start_time, end_time, sla_selected.data, sla_selected.timezone)
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else
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diff = TimeCalculation.business_time_diff( self.created_at, end_time )
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diff = TimeCalculation.business_time_diff( start_time, end_time )
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end
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puts 'Diff state has not changed ' + diff.to_s
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total_time_without_pending = total_time_without_pending + diff
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