If ticket is escalated, overwrite task state.
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@ -34,6 +34,10 @@ class App.Ticket extends App.Model
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state = 'closed'
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if stateType.name is 'new' || stateType.name is 'open'
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state = 'open'
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# if ticket is escalated, overwrite state
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if @escalation_time && new Date( Date.parse( @escalation_time ) ) < new Date
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state = 'escalating'
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else if stateType.name is 'pending reminder' || stateType.name is 'pending action'
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state = 'pending'
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state
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