Fixed issue #763 - Customer names are sometimes wrapped with quotes.

app/models/channel/email_parser.rb

@@ -129,8 +129,7 @@ class Channel::EmailParser
         data[:from_email]        = "#{$2}@#{$3}"
         data[:from_local]        = $2
         data[:from_domain]       = $3
-        data[:from_display_name] = $1.strip
+        data[:from_display_name] = $1
-        data[:from_display_name].delete!('"')
       else
         data[:from_email]  = from
         data[:from_local]  = from
@@ -140,6 +139,10 @@ class Channel::EmailParser
 
     # do extra decoding because we needed to use field.value
     data[:from_display_name] = Mail::Field.new('X-From', data[:from_display_name]).to_s
+    data[:from_display_name].delete!('"')
+    data[:from_display_name].strip!
+    data[:from_display_name].gsub!(/^'/, '')
+    data[:from_display_name].gsub!(/'$/, '')
 
     # compat headers
     data[:message_id] = data['message-id'.to_sym]

app/models/channel/filter/identify_sender.rb

@@ -112,7 +112,7 @@ module Channel::Filter::IdentifySender
             address = $1
           end
           if recipient =~ /^(.+?)<(.+?)>/
-            display_name = ($1).strip
+            display_name = $1
           end
           next if address.empty?
           user_create(
@@ -135,8 +135,12 @@ module Channel::Filter::IdentifySender
 
     # check if firstname or lastname need to be updated
     if user
-      if user.firstname.empty? && user.lastname.empty?
+      if user.firstname.blank? && user.lastname.blank?
-        if !data[:firstname].empty?
+        if data[:firstname].present?
+          data[:firstname].strip!
+          data[:firstname].delete!('"')
+          data[:firstname].gsub!(/^'/, '')
+          data[:firstname].gsub!(/'$/, '')
           user.update_attributes(
             firstname: data[:firstname]
           )
@@ -153,6 +157,10 @@ module Channel::Filter::IdentifySender
       if data[item.to_sym].nil?
         data[item.to_sym] = ''
       end
+      data[item.to_sym].strip!
+      data[item.to_sym].delete!('"')
+      data[item.to_sym].gsub!(/^'/, '')
+      data[item.to_sym].gsub!(/'$/, '')
     }
     data[:password]      = ''
     data[:active]        = true

test/unit/email_process_test.rb

@@ -1862,6 +1862,74 @@ AElFTkSuQmCC
           },
         },
       },
+      {
+        data: 'From: =?UTF-8?Q?=22Frieda_H=C3=B6flich1=22?= <frieda.hoeflich1@example.com>
+To: =?UTF-8?Q?=22Bob1=22?= <bod+frieda.hoeflich1@example.com>
+Subject: some subject frieda hoeflich1
+
+Some Text',
+        success: true,
+        result: {
+          0 => {
+            priority: '2 normal',
+            title: 'some subject frieda hoeflich1',
+          },
+          1 => {
+            sender: 'Customer',
+            type: 'email',
+          },
+        },
+        verify: {
+          users: [
+            {
+              firstname: 'Frieda',
+              lastname: 'Höflich1',
+              fullname: 'Frieda Höflich1',
+              email: 'frieda.hoeflich1@example.com',
+            },
+            {
+              firstname: 'Bob1',
+              lastname: '',
+              fullname: 'Bob1',
+              email: 'bod+frieda.hoeflich1@example.com',
+            },
+          ],
+        }
+      },
+      {
+        data: 'From: =?utf-8?Q?=27Frieda_H=C3=B6flich2=27?= <frieda.hoeflich2@example.com>
+To: =?utf-8?Q?=27Bob2=27?= <bod+frieda.hoeflich2@example.com>
+Subject: some subject frieda hoeflich2
+
+Some Text',
+        success: true,
+        result: {
+          0 => {
+            priority: '2 normal',
+            title: 'some subject frieda hoeflich2',
+          },
+          1 => {
+            sender: 'Customer',
+            type: 'email',
+          },
+        },
+        verify: {
+          users: [
+            {
+              firstname: 'Frieda',
+              lastname: 'Höflich2',
+              fullname: 'Frieda Höflich2',
+              email: 'frieda.hoeflich2@example.com',
+            },
+            {
+              firstname: 'Bob2',
+              lastname: '',
+              fullname: 'Bob2',
+              email: 'bod+frieda.hoeflich2@example.com',
+            },
+          ],
+        }
+      },
       {
         data: 'From: Some Body <somebody@example.com>
 To: Bob <bod@example.com>