Refactoring: Migrate ticket_escalation_test to RSpec
This commit is contained in:
Ryan Lue
Thorsten Eckel
parent
48cccd186b
commit
74e1fa8722
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@ -4,6 +4,7 @@ FactoryBot.define do
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timezone { 'Europe/Berlin' }
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default { true }
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ical_url { nil }
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business_hours do
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{
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mon: {
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@ -36,7 +37,43 @@ FactoryBot.define do
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}
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}
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end
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created_by_id { 1 }
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updated_by_id { 1 }
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trait :'24/7' do
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business_hours do
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{
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mon: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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tue: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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wed: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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thu: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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fri: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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sat: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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sun: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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}
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end
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end
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end
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end
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@ -380,6 +380,165 @@ RSpec.describe Ticket, type: :model do
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end
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end
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end
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describe '#escalation_at' do
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before { travel_to(Time.current) } # freeze time
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let(:sla) { create(:sla, calendar: calendar, first_response_time: 60, update_time: 180, solution_time: 240) }
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let(:calendar) { create(:calendar, :'24/7') }
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context 'with no SLAs in the system' do
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it 'defaults to nil' do
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expect(ticket.escalation_at).to be(nil)
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end
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end
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context 'with an SLA in the system' do
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before { sla } # create sla
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it 'is set based on SLA’s #first_response_time' do
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expect(ticket.escalation_at.to_i)
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.to eq(1.hour.from_now.to_i)
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end
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context 'after first agent’s response' do
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before { ticket } # create ticket
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let(:article) { create(:ticket_article, ticket: ticket, sender_name: 'Agent') }
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it 'is updated based on the SLA’s #update_time' do
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travel(1.minute) # time is frozen: if we don't travel forward, pre- and post-update values will be the same
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expect { article }
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.to change { ticket.reload.escalation_at.to_i }
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.to eq(3.hours.from_now.to_i)
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end
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context 'when new #update_time is later than original #solution_time' do
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it 'is updated based on the original #solution_time' do
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travel(2.hours) # time is frozen: if we don't travel forward, pre- and post-update values will be the same
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expect { article }
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.to change { ticket.reload.escalation_at.to_i }
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.to eq(4.hours.after(ticket.created_at).to_i)
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end
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end
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end
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end
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context 'when updated after an SLA has been added to the system' do
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before { ticket } # create ticket
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before { sla } # create sla
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it 'is updated based on the new SLA’s #first_response_time' do
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expect { ticket.save! }
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.to change { ticket.escalation_at.to_i }.from(0).to(1.hour.from_now.to_i)
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end
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end
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context 'when updated after all SLAs have been removed from the system' do
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before { sla } # create sla
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before { ticket } # create ticket
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before { sla.destroy }
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it 'is set to nil' do
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expect { ticket.save! }
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.to change { ticket.escalation_at }.to(nil)
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end
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end
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end
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describe '#first_response_escalation_at' do
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before { travel_to(Time.current) } # freeze time
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let(:sla) { create(:sla, calendar: calendar, first_response_time: 60, update_time: 180, solution_time: 240) }
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let(:calendar) { create(:calendar, :'24/7') }
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context 'with no SLAs in the system' do
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it 'defaults to nil' do
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expect(ticket.first_response_escalation_at).to be(nil)
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end
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end
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context 'with an SLA in the system' do
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before { sla } # create sla
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it 'is set based on SLA’s #first_response_time' do
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expect(ticket.first_response_escalation_at.to_i)
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.to eq(1.hour.from_now.to_i)
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end
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context 'after first agent’s response' do
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before { ticket } # create ticket
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let(:article) { create(:ticket_article, ticket: ticket, sender_name: 'Agent') }
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it 'does not change' do
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expect { article }.not_to change { ticket.first_response_escalation_at }
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end
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end
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end
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end
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describe '#update_escalation_at' do
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before { travel_to(Time.current) } # freeze time
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let(:sla) { create(:sla, calendar: calendar, first_response_time: 60, update_time: 180, solution_time: 240) }
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let(:calendar) { create(:calendar, :'24/7') }
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context 'with no SLAs in the system' do
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it 'defaults to nil' do
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expect(ticket.update_escalation_at).to be(nil)
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end
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end
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context 'with an SLA in the system' do
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before { sla } # create sla
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it 'is set based on SLA’s #update_time' do
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expect(ticket.update_escalation_at.to_i)
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.to eq(3.hours.from_now.to_i)
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end
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context 'after first agent’s response' do
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before { ticket } # create ticket
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let(:article) { create(:ticket_article, ticket: ticket, sender_name: 'Agent') }
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it 'is updated based on the SLA’s #update_time' do
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travel(1.minute) # time is frozen: if we don't travel forward, pre- and post-update values will be the same
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expect { article }
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.to change { ticket.reload.update_escalation_at.to_i }
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.to(3.hours.from_now.to_i)
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end
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end
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end
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end
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describe '#close_escalation_at' do
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before { travel_to(Time.current) } # freeze time
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let(:sla) { create(:sla, calendar: calendar, first_response_time: 60, update_time: 180, solution_time: 240) }
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let(:calendar) { create(:calendar, :'24/7') }
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context 'with no SLAs in the system' do
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it 'defaults to nil' do
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expect(ticket.close_escalation_at).to be(nil)
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end
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end
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context 'with an SLA in the system' do
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before { sla } # create sla
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it 'is set based on SLA’s #solution_time' do
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expect(ticket.close_escalation_at.to_i)
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.to eq(4.hours.from_now.to_i)
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end
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context 'after first agent’s response' do
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before { ticket } # create ticket
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let(:article) { create(:ticket_article, ticket: ticket, sender_name: 'Agent') }
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it 'does not change' do
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expect { article }.not_to change { ticket.close_escalation_at }
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end
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end
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end
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end
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end
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describe 'Associations:' do
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@ -1,225 +0,0 @@
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require 'test_helper'
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class TicketEscalationTest < ActiveSupport::TestCase
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test 'ticket create' do
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ticket = Ticket.new(
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title: 'some value 123',
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group: Group.lookup(name: 'Users'),
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customer_id: 2,
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updated_by_id: 1,
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created_by_id: 1,
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)
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ticket.save!
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assert(ticket, 'ticket created')
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assert_not(ticket.escalation_at)
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assert_not(ticket.has_changes_to_save?)
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article = Ticket::Article.create!(
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ticket_id: ticket.id,
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type_id: Ticket::Article::Type.find_by(name: 'note').id,
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sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
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body: 'some body',
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internal: false,
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_not(article.has_changes_to_save?)
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assert_not(ticket.has_changes_to_save?)
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calendar = Calendar.create_or_update(
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name: 'Escalation Test',
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timezone: 'Europe/Berlin',
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business_hours: {
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mon: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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tue: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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wed: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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thu: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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fri: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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sat: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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sun: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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},
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default: true,
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ical_url: nil,
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updated_by_id: 1,
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created_by_id: 1,
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)
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sla = Sla.create_or_update(
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name: 'test sla 1',
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condition: {
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'ticket.title' => {
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operator: 'contains',
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value: 'some value 123',
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},
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},
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first_response_time: 60,
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update_time: 180,
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solution_time: 240,
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calendar_id: calendar.id,
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updated_by_id: 1,
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created_by_id: 1,
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)
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ticket = Ticket.new(
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title: 'some value 123',
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group: Group.lookup(name: 'Users'),
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customer_id: 2,
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updated_by_id: 1,
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created_by_id: 1,
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)
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ticket.save!
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assert(ticket, 'ticket created')
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ticket_escalation_at = ticket.escalation_at
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assert(ticket.escalation_at)
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assert_not(ticket.has_changes_to_save?)
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article = Ticket::Article.create!(
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ticket_id: ticket.id,
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type_id: Ticket::Article::Type.find_by(name: 'note').id,
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sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
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body: 'some body',
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internal: false,
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updated_by_id: 1,
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created_by_id: 1,
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)
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assert_not(article.has_changes_to_save?)
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assert_not(ticket.has_changes_to_save?)
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travel 1.second
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sla.first_response_time = 30
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sla.save!
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ticket.save!
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assert_not(ticket.has_changes_to_save?)
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assert(ticket.escalation_at)
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assert_in_delta((ticket_escalation_at - 30.minutes).to_i, ticket.escalation_at.to_i, 90)
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sla.destroy!
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calendar.destroy!
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ticket.save!
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assert_not(ticket.has_changes_to_save?)
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assert_not(ticket.escalation_at)
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end
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test 'email process and reply via email' do
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calendar = Calendar.create_or_update(
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name: 'Escalation Test',
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timezone: 'Europe/Berlin',
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business_hours: {
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mon: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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tue: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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wed: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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thu: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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fri: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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sat: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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sun: {
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active: true,
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timeframes: [ ['00:00', '23:59'] ]
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},
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},
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default: true,
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ical_url: nil,
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updated_by_id: 1,
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created_by_id: 1,
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)
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sla = Sla.create_or_update(
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name: 'test sla 1',
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condition: {
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'ticket.title' => {
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operator: 'contains',
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value: 'some value 123',
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},
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},
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first_response_time: 60,
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update_time: 180,
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solution_time: 240,
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calendar_id: calendar.id,
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updated_by_id: 1,
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created_by_id: 1,
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)
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email = "From: Bob Smith <customer@example.com>
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To: zammad@example.com
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Subject: some value 123
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Some Text"
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ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email)
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ticket_p.reload
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assert(ticket_p.escalation_at)
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assert_in_delta(ticket_p.first_response_escalation_at.to_i, (ticket_p.created_at + 1.hour).to_i, 90)
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assert_in_delta(ticket_p.update_escalation_at.to_i, (ticket_p.created_at + 3.hours).to_i, 90)
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assert_in_delta(ticket_p.close_escalation_at.to_i, (ticket_p.created_at + 4.hours).to_i, 90)
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assert_in_delta(ticket_p.escalation_at.to_i, (ticket_p.created_at + 1.hour).to_i, 90)
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travel 3.hours
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article = nil
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ticket_p.with_lock do
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article = Ticket::Article.create!(
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ticket_id: ticket_p.id,
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from: 'some_sender@example.com',
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to: 'some_recipient@example.com',
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subject: 'some subject',
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message_id: 'some@id',
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body: 'some message',
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internal: false,
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sender: Ticket::Article::Sender.where(name: 'Agent').first,
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type: Ticket::Article::Type.where(name: 'email').first,
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updated_by_id: 1,
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created_by_id: 1,
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)
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end
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ticket_p.reload
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assert_in_delta(ticket_p.first_response_escalation_at.to_i, (ticket_p.created_at + 1.hour).to_i, 90)
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assert_in_delta(ticket_p.update_escalation_at.to_i, (ticket_p.last_contact_agent_at + 3.hours).to_i, 90)
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assert_in_delta(ticket_p.close_escalation_at.to_i, (ticket_p.created_at + 4.hours).to_i, 90)
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assert_in_delta(ticket_p.escalation_at.to_i, (ticket_p.created_at + 4.hours).to_i, 90)
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end
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end
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