From 5e7062295b92bb69f6c498ededf0479d57c06419 Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Tue, 25 Apr 2017 11:04:41 +0200 Subject: [PATCH 01/31] Removed state and priority refs in seeds.rb. --- ...170403000001_fixed_admin_user_permission_920.rb | 4 ++-- db/seeds.rb | 14 ++++++-------- 2 files changed, 8 insertions(+), 10 deletions(-) diff --git a/db/migrate/20170403000001_fixed_admin_user_permission_920.rb b/db/migrate/20170403000001_fixed_admin_user_permission_920.rb index 61187f01c..970463353 100644 --- a/db/migrate/20170403000001_fixed_admin_user_permission_920.rb +++ b/db/migrate/20170403000001_fixed_admin_user_permission_920.rb @@ -159,7 +159,7 @@ class FixedAdminUserPermission920 < ActiveRecord::Migration nulloption: true, multiple: false, null: false, - default: Ticket::State.find_by(name: 'open').id, + default: Ticket::State.find_by(default_follow_up: true).id, translate: true, filter: Ticket::State.by_category(:viewable).pluck(:id), }, @@ -249,7 +249,7 @@ class FixedAdminUserPermission920 < ActiveRecord::Migration nulloption: false, multiple: false, null: false, - default: Ticket::Priority.find_by(name: '2 normal').id, + default: Ticket::Priority.find_by(default_create: true).id, translate: true, }, editable: false, diff --git a/db/seeds.rb b/db/seeds.rb index 6b7546828..2f20b8227 100644 --- a/db/seeds.rb +++ b/db/seeds.rb @@ -3345,7 +3345,7 @@ Macro.create_if_not_exists( name: 'Close & Tag as Spam', perform: { 'ticket.state_id' => { - value: Ticket::State.find_by(name: 'closed').id, + value: Ticket::State.by_category(:closed).first.id, }, 'ticket.tags' => { operator: 'add', @@ -3365,8 +3365,6 @@ ticket = Ticket.create( group_id: Group.find_by(name: 'Users').id, customer_id: User.find_by(login: 'nicole.braun@zammad.org').id, title: 'Welcome to Zammad!', - state_id: Ticket::State.find_by(name: 'new').id, - priority_id: Ticket::Priority.find_by(name: '2 normal').id, ) Ticket::Article.create( ticket_id: ticket.id, @@ -3935,7 +3933,7 @@ ObjectManager::Attribute.add( nulloption: true, multiple: false, null: false, - default: Ticket::State.find_by(name: 'open').id, + default: Ticket::State.find_by(default_follow_up: true).id, translate: true, filter: Ticket::State.by_category(:viewable).pluck(:id), }, @@ -3953,7 +3951,7 @@ ObjectManager::Attribute.add( nulloption: false, null: true, filter: Ticket::State.by_category(:viewable_customer_new).pluck(:id), - default: Ticket::State.find_by(name: 'new').id, + default: Ticket::State.find_by(default_create: true).id, }, }, edit: { @@ -3966,7 +3964,7 @@ ObjectManager::Attribute.add( nulloption: false, null: true, filter: Ticket::State.by_category(:viewable_customer_edit).pluck(:id), - default: Ticket::State.find_by(name: 'open').id, + default: Ticket::State.find_by(default_follow_up: true).id, }, }, }, @@ -4025,7 +4023,7 @@ ObjectManager::Attribute.add( nulloption: false, multiple: false, null: false, - default: Ticket::Priority.find_by(name: '2 normal').id, + default: Ticket::Priority.find_by(default_create: true).id, translate: true, }, editable: false, @@ -5597,7 +5595,7 @@ Trigger.create_or_update( }, 'ticket.state_id' => { 'operator' => 'is not', - 'value' => Ticket::State.lookup(name: 'closed').id, + 'value' => Ticket::State.by_category(:closed).first.id, }, 'article.type_id' => { 'operator' => 'is', From 0fd75fa4827d7e1c893ec8fced18de022bdad82f Mon Sep 17 00:00:00 2001 From: Thorsten Eckel Date: Wed, 26 Apr 2017 13:28:32 +0200 Subject: [PATCH 02/31] Moved seeds to own files and call them in a loop to restructure them and make separate executions (for resetting purposes) possible. --- db/seeds.rb | 5767 +------------------------ db/seeds/channels.rb | 27 + db/seeds/chats.rb | 8 + db/seeds/community_user_resources.rb | 44 + db/seeds/groups.rb | 8 + db/seeds/karma_activities.rb | 66 + db/seeds/links.rb | 6 + db/seeds/macros.rb | 18 + db/seeds/networks.rb | 100 + db/seeds/object_manager_attributes.rb | 1667 +++++++ db/seeds/overviews.rb | 216 + db/seeds/permissions.rb | 361 ++ db/seeds/report_profiles.rb | 7 + db/seeds/roles.rb | 33 + db/seeds/schedulers.rb | 167 + db/seeds/settings.rb | 2798 ++++++++++++ db/seeds/signatures.rb | 14 + db/seeds/ticket_article_senders.rb | 3 + db/seeds/ticket_article_types.rb | 12 + db/seeds/ticket_priorities.rb | 3 + db/seeds/ticket_state_types.rb | 7 + db/seeds/ticket_states.rb | 44 + db/seeds/triggers.rb | 110 + db/seeds/user_nr_1.rb | 12 + 24 files changed, 5745 insertions(+), 5753 deletions(-) create mode 100644 db/seeds/channels.rb create mode 100644 db/seeds/chats.rb create mode 100644 db/seeds/community_user_resources.rb create mode 100644 db/seeds/groups.rb create mode 100644 db/seeds/karma_activities.rb create mode 100644 db/seeds/links.rb create mode 100644 db/seeds/macros.rb create mode 100644 db/seeds/networks.rb create mode 100644 db/seeds/object_manager_attributes.rb create mode 100644 db/seeds/overviews.rb create mode 100644 db/seeds/permissions.rb create mode 100644 db/seeds/report_profiles.rb create mode 100644 db/seeds/roles.rb create mode 100644 db/seeds/schedulers.rb create mode 100644 db/seeds/settings.rb create mode 100644 db/seeds/signatures.rb create mode 100644 db/seeds/ticket_article_senders.rb create mode 100644 db/seeds/ticket_article_types.rb create mode 100644 db/seeds/ticket_priorities.rb create mode 100644 db/seeds/ticket_state_types.rb create mode 100644 db/seeds/ticket_states.rb create mode 100644 db/seeds/triggers.rb create mode 100644 db/seeds/user_nr_1.rb diff --git a/db/seeds.rb b/db/seeds.rb index 2f20b8227..885aa4407 100644 --- a/db/seeds.rb +++ b/db/seeds.rb @@ -10,5759 +10,19 @@ # clear old caches to start from scratch Cache.clear -Setting.create_if_not_exists( - title: 'Application secret', - name: 'application_secret', - area: 'Core', - description: 'Defines the random application secret.', - options: {}, - state: SecureRandom.hex(128), - preferences: { - permission: ['admin'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'System Init Done', - name: 'system_init_done', - area: 'Core', - description: 'Defines if application is in init mode.', - options: {}, - state: false, - preferences: { online_service_disable: true }, - frontend: true -) -Setting.create_if_not_exists( - title: 'App Version', - name: 'app_version', - area: 'Core::WebApp', - description: 'Only used internally to propagate current web app version to clients.', - options: {}, - state: '', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Maintenance Mode', - name: 'maintenance_mode', - area: 'Core::WebApp', - description: 'Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.', - options: {}, - state: false, - preferences: { - permission: ['admin.maintenance'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Maintenance Login', - name: 'maintenance_login', - area: 'Core::WebApp', - description: 'Put a message on the login page. To change it, click on the text area below and change it inline.', - options: {}, - state: false, - preferences: { - permission: ['admin.maintenance'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Maintenance Login', - name: 'maintenance_login_message', - area: 'Core::WebApp', - description: 'Message for login page.', - options: {}, - state: 'Something about to share. Click here to change.', - preferences: { - permission: ['admin.maintenance'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Developer System', - name: 'developer_mode', - area: 'Core::Develop', - description: 'Defines if application is in developer mode (useful for developer, all users have the same password, password reset will work without email delivery).', - options: {}, - state: false, - preferences: { online_service_disable: true }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Online Service', - name: 'system_online_service', - area: 'Core', - description: 'Defines if application is used as online service.', - options: {}, - state: false, - preferences: { online_service_disable: true }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Product Name', - name: 'product_name', - area: 'System::Branding', - description: 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.', - options: { - form: [ - { - display: '', - null: false, - name: 'product_name', - tag: 'input', - }, - ], - }, - preferences: { - render: true, - prio: 1, - placeholder: true, - permission: ['admin.branding'], - }, - state: 'Zammad Helpdesk', - frontend: true -) -Setting.create_if_not_exists( - title: 'Logo', - name: 'product_logo', - area: 'System::Branding', - description: 'Defines the logo of the application, shown in the web interface.', - options: { - form: [ - { - display: '', - null: false, - name: 'product_logo', - tag: 'input', - }, - ], - }, - preferences: { - prio: 3, - controller: 'SettingsAreaLogo', - permission: ['admin.branding'], - }, - state: 'logo.svg', - frontend: true -) -Setting.create_if_not_exists( - title: 'Organization', - name: 'organization', - area: 'System::Branding', - description: 'Will be shown in the app and is included in email footers.', - options: { - form: [ - { - display: '', - null: false, - name: 'organization', - tag: 'input', - }, - ], - }, - state: '', - preferences: { - prio: 2, - placeholder: true, - permission: ['admin.branding'], - }, - frontend: true -) -Setting.create_or_update( - title: 'Pretty Date', - name: 'pretty_date_format', - area: 'System::Branding', - description: 'Defines pretty date format.', - options: { - form: [ - { - display: '', - null: false, - name: 'pretty_date_format', - tag: 'select', - options: { - 'relative': 'relative - e. g. "2 hours ago" or "2 days and 15 minutes ago"', - 'absolute': 'absolute - e. g. "Monday 09:30" or "Tuesday 23. Feb 14:20"', - }, - }, - ], - }, - preferences: { - render: true, - prio: 10, - permission: ['admin.branding'], - }, - state: 'relative', - frontend: true -) -options = {} -(10..99).each { |item| - options[item] = item -} -system_id = rand(10..99) -Setting.create_if_not_exists( - title: 'SystemID', - name: 'system_id', - area: 'System::Base', - description: 'Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).', - options: { - form: [ - { - display: '', - null: true, - name: 'system_id', - tag: 'select', - options: options, - }, - ], - }, - state: system_id, - preferences: { - online_service_disable: true, - placeholder: true, - authentication: true, - permission: ['admin.system'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Fully Qualified Domain Name', - name: 'fqdn', - area: 'System::Base', - description: 'Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.', - options: { - form: [ - { - display: '', - null: false, - name: 'fqdn', - tag: 'input', - }, - ], - }, - state: 'zammad.example.com', - preferences: { - online_service_disable: true, - placeholder: true, - permission: ['admin.system'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Websocket port', - name: 'websocket_port', - area: 'System::WebSocket', - description: 'Defines the port of the websocket server.', - options: { - form: [ - { - display: '', - null: false, - name: 'websocket_port', - tag: 'input', - }, - ], - }, - state: '6042', - preferences: { online_service_disable: true }, - frontend: true -) -Setting.create_if_not_exists( - title: 'HTTP type', - name: 'http_type', - area: 'System::Base', - description: 'Define the http protocol of your instance.', - options: { - form: [ - { - display: '', - null: true, - name: 'http_type', - tag: 'select', - options: { - 'https' => 'https', - 'http' => 'http', - }, - }, - ], - }, - state: 'http', - preferences: { - online_service_disable: true, - placeholder: true, - permission: ['admin.system'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Storage Mechanism', - name: 'storage_provider', - area: 'System::Storage', - description: '"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. You can switch between the modules even on a system that is already in production without any loss of data.', - options: { - form: [ - { - display: '', - null: true, - name: 'storage_provider', - tag: 'select', - tranlate: true, - options: { - 'DB' => 'Database', - 'File' => 'Filesystem', - }, - }, - ], - }, - state: 'DB', - preferences: { - controller: 'SettingsAreaStorageProvider', - online_service_disable: true, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Image Service', - name: 'image_backend', - area: 'System::Services', - description: 'Defines the backend for user and organization image lookups.', - options: { - form: [ - { - display: '', - null: true, - name: 'image_backend', - tag: 'select', - options: { - '' => '-', - 'Service::Image::Zammad' => 'Zammad Image Service', - }, - }, - ], - }, - state: 'Service::Image::Zammad', - preferences: { - prio: 1, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Geo IP Service', - name: 'geo_ip_backend', - area: 'System::Services', - description: 'Defines the backend for geo IP lookups. Shows also location of an IP address if an IP address is shown.', - options: { - form: [ - { - display: '', - null: true, - name: 'geo_ip_backend', - tag: 'select', - options: { - '' => '-', - 'Service::GeoIp::Zammad' => 'Zammad GeoIP Service', - }, - }, - ], - }, - state: 'Service::GeoIp::Zammad', - preferences: { - prio: 2, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Geo Location Service', - name: 'geo_location_backend', - area: 'System::Services', - description: 'Defines the backend for geo location lookups to store geo locations for addresses.', - options: { - form: [ - { - display: '', - null: true, - name: 'geo_location_backend', - tag: 'select', - options: { - '' => '-', - 'Service::GeoLocation::Gmaps' => 'Google Maps', - }, - }, - ], - }, - state: 'Service::GeoLocation::Gmaps', - preferences: { - prio: 3, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Geo Calendar Service', - name: 'geo_calendar_backend', - area: 'System::Services', - description: 'Defines the backend for geo calendar lookups. Used for initial calendar succession.', - options: { - form: [ - { - display: '', - null: true, - name: 'geo_calendar_backend', - tag: 'select', - options: { - '' => '-', - 'Service::GeoCalendar::Zammad' => 'Zammad GeoCalendar Service', - }, - }, - ], - }, - state: 'Service::GeoCalendar::Zammad', - preferences: { - prio: 2, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Proxy Settings', - name: 'proxy', - area: 'System::Network', - description: 'Address of the proxy server for http and https resources.', - options: { - form: [ - { - display: '', - null: false, - name: 'proxy', - tag: 'input', - placeholder: 'proxy.example.com:3128', - }, - ], - }, - state: '', - preferences: { - online_service_disable: true, - controller: 'SettingsAreaProxy', - prio: 1, - permission: ['admin.system'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Proxy User', - name: 'proxy_username', - area: 'System::Network', - description: 'Username for proxy connection.', - options: { - form: [ - { - display: '', - null: false, - name: 'proxy_username', - tag: 'input', - }, - ], - }, - state: '', - preferences: { - disabled: true, - online_service_disable: true, - prio: 2, - permission: ['admin.system'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Proxy Password', - name: 'proxy_password', - area: 'System::Network', - description: 'Password for proxy connection.', - options: { - form: [ - { - display: '', - null: false, - name: 'proxy_passowrd', - tag: 'input', - }, - ], - }, - state: '', - preferences: { - disabled: true, - online_service_disable: true, - prio: 3, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Send client stats', - name: 'ui_send_client_stats', - area: 'System::UI', - description: 'Send client stats/error message to central server to improve the usability.', - options: { - form: [ - { - display: '', - null: true, - name: 'ui_send_client_stats', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.system'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Client storage', - name: 'ui_client_storage', - area: 'System::UI', - description: 'Use client storage to cache data to enhance performance of application.', - options: { - form: [ - { - display: '', - null: true, - name: 'ui_client_storage', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 2, - permission: ['admin.system'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Define default visibility of new a new article', - name: 'ui_ticket_zoom_article_new_internal', - area: 'UI::TicketZoom', - description: 'Set default visibility of new a new article.', - options: { - form: [ - { - display: '', - null: true, - name: 'ui_ticket_zoom_article_new_internal', - tag: 'boolean', - translate: true, - options: { - true => 'internal', - false => 'public', - }, - }, - ], - }, - state: true, - preferences: { - prio: 1, - permission: ['admin.ui'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'New User Accounts', - name: 'user_create_account', - area: 'Security::Base', - description: 'Enables users to create their own account via web interface.', - options: { - form: [ - { - display: '', - null: true, - name: 'user_create_account', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - permission: ['admin.security'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Lost Password', - name: 'user_lost_password', - area: 'Security::Base', - description: 'Activates lost password feature for users.', - options: { - form: [ - { - display: '', - null: true, - name: 'user_lost_password', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - permission: ['admin.security'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_ldap', - area: 'Security::Authentication', - description: 'Enables user authentication via %s.', - preferences: { - title_i18n: ['LDAP'], - description_i18n: ['LDAP'], - permission: ['admin.security'], - }, - state: { - adapter: 'Auth::Ldap', - host: 'localhost', - port: 389, - bind_dn: 'cn=Manager,dc=example,dc=org', - bind_pw: 'example', - uid: 'mail', - base: 'dc=example,dc=org', - always_filter: '', - always_roles: %w(Admin Agent), - always_groups: ['Users'], - sync_params: { - firstname: 'sn', - lastname: 'givenName', - email: 'mail', - login: 'mail', - }, - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_twitter', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_twitter', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_twitter_credentials'], - title_i18n: ['Twitter'], - description_i18n: ['Twitter', 'Twitter Developer Site', 'https://dev.twitter.com/apps'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Twitter App Credentials', - name: 'auth_twitter_credentials', - area: 'Security::ThirdPartyAuthentication::Twitter', - description: 'App credentials for Twitter.', - options: { - form: [ - { - display: 'Twitter Key', - null: true, - name: 'key', - tag: 'input', - }, - { - display: 'Twitter Secret', - null: true, - name: 'secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_facebook', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_facebook', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_facebook_credentials'], - title_i18n: ['Facebook'], - description_i18n: ['Facebook', 'Facebook Developer Site', 'https://developers.facebook.com/apps/'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Facebook App Credentials', - name: 'auth_facebook_credentials', - area: 'Security::ThirdPartyAuthentication::Facebook', - description: 'App credentials for Facebook.', - options: { - form: [ - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_google_oauth2', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_google_oauth2', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_google_oauth2_credentials'], - title_i18n: ['Google'], - description_i18n: ['Google', 'Google API Console Site', 'https://console.developers.google.com/apis/credentials'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Google App Credentials', - name: 'auth_google_oauth2_credentials', - area: 'Security::ThirdPartyAuthentication::Google', - description: 'Enables user authentication via Google.', - options: { - form: [ - { - display: 'Client ID', - null: true, - name: 'client_id', - tag: 'input', - }, - { - display: 'Client Secret', - null: true, - name: 'client_secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_linkedin', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_linkedin', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_linkedin_credentials'], - title_i18n: ['LinkedIn'], - description_i18n: ['LinkedIn', 'Linkedin Developer Site', 'https://www.linkedin.com/developer/apps'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'LinkedIn App Credentials', - name: 'auth_linkedin_credentials', - area: 'Security::ThirdPartyAuthentication::Linkedin', - description: 'Enables user authentication via LinkedIn.', - options: { - form: [ - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_github', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_github', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_github_credentials'], - title_i18n: ['Github'], - description_i18n: ['Github', 'Github OAuth Applications', 'https://github.com/settings/applications'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Github App Credentials', - name: 'auth_github_credentials', - area: 'Security::ThirdPartyAuthentication::Github', - description: 'Enables user authentication via Github.', - options: { - form: [ - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_gitlab', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_gitlab', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_gitlab_credentials'], - title_i18n: ['Gitlab'], - description_i18n: ['Gitlab', 'Gitlab Applications', 'https://your-gitlab-host/admin/applications'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Gitlab App Credentials', - name: 'auth_gitlab_credentials', - area: 'Security::ThirdPartyAuthentication::Gitlab', - description: 'Enables user authentication via Gitlab.', - options: { - form: [ - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - { - display: 'Site', - null: true, - name: 'site', - tag: 'input', - placeholder: 'https://gitlab.YOURDOMAIN.com', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_oauth2', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via generic OAuth2. Register your app first.', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_oauth2', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_oauth2_credentials'], - title_i18n: ['Generic OAuth2'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Generic OAuth2 App Credentials', - name: 'auth_oauth2_credentials', - area: 'Security::ThirdPartyAuthentication::GenericOAuth', - description: 'Enables user authentication via generic OAuth2.', - options: { - form: [ - { - display: 'Name', - null: true, - name: 'name', - tag: 'input', - placeholder: 'Some Provider Name', - }, - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - { - display: 'Site', - null: true, - name: 'site', - tag: 'input', - placeholder: 'https://gitlab.YOURDOMAIN.com', - }, - { - display: 'authorize_url', - null: true, - name: 'authorize_url', - tag: 'input', - placeholder: '/oauth/authorize', - }, - { - display: 'token_url', - null: true, - name: 'token_url', - tag: 'input', - placeholder: '/oauth/token', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Minimum length', - name: 'password_min_size', - area: 'Security::Password', - description: 'Password needs to have at least a minimal number of characters.', - options: { - form: [ - { - display: '', - null: true, - name: 'password_min_size', - tag: 'select', - options: { - 4 => ' 4', - 5 => ' 5', - 6 => ' 6', - 7 => ' 7', - 8 => ' 8', - 9 => ' 9', - 10 => '10', - 11 => '11', - 12 => '12', - 13 => '13', - 14 => '14', - 15 => '15', - 16 => '16', - 17 => '17', - 18 => '18', - 19 => '19', - 20 => '20', - }, - }, - ], - }, - state: 6, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: '2 lower and 2 upper characters', - name: 'password_min_2_lower_2_upper_characters', - area: 'Security::Password', - description: 'Password needs to contain 2 lower and 2 upper characters.', - options: { - form: [ - { - display: '', - null: true, - name: 'password_min_2_lower_2_upper_characters', - tag: 'select', - options: { - 1 => 'yes', - 0 => 'no', - }, - }, - ], - }, - state: 0, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Digit required', - name: 'password_need_digit', - area: 'Security::Password', - description: 'Password needs to contain at least one digit.', - options: { - form: [ - { - display: 'Needed', - null: true, - name: 'password_need_digit', - tag: 'select', - options: { - 1 => 'yes', - 0 => 'no', - }, - }, - ], - }, - state: 1, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Maximum failed logins', - name: 'password_max_login_failed', - area: 'Security::Password', - description: 'Number of failed logins after account will be deactivated.', - options: { - form: [ - { - display: '', - null: true, - name: 'password_max_login_failed', - tag: 'select', - options: { - 4 => ' 4', - 5 => ' 5', - 6 => ' 6', - 7 => ' 7', - 8 => ' 8', - 9 => ' 9', - 10 => '10', - 11 => '11', - 13 => '13', - 14 => '14', - 15 => '15', - 16 => '16', - 17 => '17', - 18 => '18', - 19 => '19', - 20 => '20', - }, - }, - ], - }, - state: 10, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Ticket Hook', - name: 'ticket_hook', - area: 'Ticket::Base', - description: 'The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket#.', - options: { - form: [ - { - display: '', - null: false, - name: 'ticket_hook', - tag: 'input', - }, - ], - }, - preferences: { - render: true, - placeholder: true, - authentication: true, - permission: ['admin.ticket'], - }, - state: 'Ticket#', - frontend: true -) -Setting.create_if_not_exists( - title: 'Ticket Hook Divider', - name: 'ticket_hook_divider', - area: 'Ticket::Base::Shadow', - description: 'The divider between TicketHook and ticket number. E. g. \': \'.', - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_hook_divider', - tag: 'input', - }, - ], - }, - state: '', - preferences: { - permission: ['admin.ticket'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Hook Position', - name: 'ticket_hook_position', - area: 'Ticket::Base', - description: "The format of the subject. -* **Right** means **Some Subject [Ticket#12345]** -* **Left** means **[Ticket#12345] Some Subject** -* **None** means **Some Subject** (without ticket number). In the last case you should enable *postmaster_follow_up_search_in* to recognize follow-ups based on email headers and/or body.", - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_hook_position', - tag: 'select', - translate: true, - options: { - 'left' => 'left', - 'right' => 'right', - 'none' => 'none', - }, - }, - ], - }, - state: 'right', - preferences: { - controller: 'SettingsAreaTicketHookPosition', - permission: ['admin.ticket'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Number Format', - name: 'ticket_number', - area: 'Ticket::Number', - description: "Selects the ticket number generator module. -* **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139). -* With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139).", - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_number', - tag: 'select', - translate: true, - options: { - 'Ticket::Number::Increment' => 'Increment (SystemID.Counter)', - 'Ticket::Number::Date' => 'Date (Year.Month.Day.SystemID.Counter)', - }, - }, - ], - }, - state: 'Ticket::Number::Increment', - preferences: { - settings_included: %w(ticket_number_increment ticket_number_date), - controller: 'SettingsAreaTicketNumber', - permission: ['admin.ticket'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Number Increment', - name: 'ticket_number_increment', - area: 'Ticket::Number', - description: '-', - options: { - form: [ - { - display: 'Checksum', - null: true, - name: 'checksum', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - { - display: 'Min. size of number', - null: true, - name: 'min_size', - tag: 'select', - options: { - 1 => ' 1', - 2 => ' 2', - 3 => ' 3', - 4 => ' 4', - 5 => ' 5', - 6 => ' 6', - 7 => ' 7', - 8 => ' 8', - 9 => ' 9', - 10 => '10', - 11 => '11', - 12 => '12', - 13 => '13', - 14 => '14', - 15 => '15', - 16 => '16', - 17 => '17', - 18 => '18', - 19 => '19', - 20 => '20', - }, - }, - ], - }, - state: { - checksum: false, - min_size: 5, - }, - preferences: { - permission: ['admin.ticket'], - hidden: true, - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Number Increment Date', - name: 'ticket_number_date', - area: 'Ticket::Number', - description: '-', - options: { - form: [ - { - display: 'Checksum', - null: true, - name: 'checksum', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: { - checksum: false - }, - preferences: { - permission: ['admin.ticket'], - hidden: true, - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Enable Ticket creation', - name: 'customer_ticket_create', - area: 'CustomerWeb::Base', - description: 'Defines if a customer can create tickets via the web interface.', - options: { - form: [ - { - display: '', - null: true, - name: 'customer_ticket_create', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - authentication: true, - permission: ['admin.channel_web'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Group selection for Ticket creation', - name: 'customer_ticket_create_group_ids', - area: 'CustomerWeb::Base', - description: 'Defines groups for which a customer can create tickets via web interface. "-" means all groups are available.', - options: { - form: [ - { - display: '', - null: true, - name: 'group_ids', - tag: 'select', - multiple: true, - nulloption: true, - relation: 'Group', - }, - ], - }, - state: '', - preferences: { - authentication: true, - permission: ['admin.channel_web'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Enable Ticket creation', - name: 'form_ticket_create', - area: 'Form::Base', - description: 'Defines if tickets can be created via web form.', - options: { - form: [ - { - display: '', - null: true, - name: 'form_ticket_create', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - permission: ['admin.channel_formular'], - }, - frontend: false, -) - -Setting.create_if_not_exists( - title: 'Ticket Subject Size', - name: 'ticket_subject_size', - area: 'Email::Base', - description: 'Max. length of the subject in an email reply.', - options: { - form: [ - { - display: '', - null: false, - name: 'ticket_subject_size', - tag: 'input', - }, - ], - }, - state: '110', - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Subject Reply', - name: 'ticket_subject_re', - area: 'Email::Base', - description: 'The text at the beginning of the subject in an email reply, e. g. RE, AW, or AS.', - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_subject_re', - tag: 'input', - }, - ], - }, - state: 'RE', - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Sender Format', - name: 'ticket_define_email_from', - area: 'Email::Base', - description: 'Defines how the From field of emails (sent from answers and email tickets) should look like.', - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_define_email_from', - tag: 'select', - options: { - SystemAddressName: 'System Address Display Name', - AgentNameSystemAddressName: 'Agent Name + FromSeparator + System Address Display Name', - }, - }, - ], - }, - state: 'AgentNameSystemAddressName', - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Sender Format Separator', - name: 'ticket_define_email_from_separator', - area: 'Email::Base', - description: 'Defines the separator between the agent\'s real name and the given group email address.', - options: { - form: [ - { - display: '', - null: false, - name: 'ticket_define_email_from_separator', - tag: 'input', - }, - ], - }, - state: 'via', - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Maximum Email Size', - name: 'postmaster_max_size', - area: 'Email::Base', - description: 'Maximum size in MB of emails.', - options: { - form: [ - { - display: '', - null: true, - name: 'postmaster_max_size', - tag: 'select', - options: { - 1 => ' 1', - 2 => ' 2', - 3 => ' 3', - 4 => ' 4', - 5 => ' 5', - 6 => ' 6', - 7 => ' 7', - 8 => ' 8', - 9 => ' 9', - 10 => ' 10', - 15 => ' 15', - 20 => ' 20', - 25 => ' 25', - 30 => ' 30', - 35 => ' 35', - 40 => ' 40', - 45 => ' 45', - 50 => ' 50', - 60 => ' 60', - 70 => ' 70', - 80 => ' 80', - 90 => ' 90', - 100 => '100', - 125 => '125', - 150 => '150', - }, - }, - ], - }, - state: 10, - preferences: { - online_service_disable: true, - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Additional follow-up detection', - name: 'postmaster_follow_up_search_in', - area: 'Email::Base', - description: 'By default the follow-up check is done via the subject of an email. With this setting you can add more fields for which the follow-up check will be executed.', - options: { - form: [ - { - display: '', - null: true, - name: 'postmaster_follow_up_search_in', - tag: 'checkbox', - options: { - 'references' => 'References - Search for follow up also in In-Reply-To or References headers.', - 'body' => 'Body - Search for follow up also in mail body.', - 'attachment' => 'Attachment - Search for follow up also in attachments.', - }, - }, - ], - }, - state: [], - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Notification Sender', - name: 'notification_sender', - area: 'Email::Base', - description: 'Defines the sender of email notifications.', - options: { - form: [ - { - display: '', - null: false, - name: 'notification_sender', - tag: 'input', - }, - ], - }, - state: 'Notification Master ', - preferences: { - online_service_disable: true, - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Block Notifications', - name: 'send_no_auto_response_reg_exp', - area: 'Email::Base', - description: 'If this regex matches, no notification will be sent by the sender.', - options: { - form: [ - { - display: '', - null: false, - name: 'send_no_auto_response_reg_exp', - tag: 'input', - }, - ], - }, - state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?\..+?', - preferences: { - online_service_disable: true, - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'API Token Access', - name: 'api_token_access', - area: 'API::Base', - description: 'Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.', - options: { - form: [ - { - display: '', - null: true, - name: 'api_token_access', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - permission: ['admin.api'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'API Password Access', - name: 'api_password_access', - area: 'API::Base', - description: 'Enable REST API access using the username/email address and password for the authentication user.', - options: { - form: [ - { - display: '', - null: true, - name: 'api_password_access', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - permission: ['admin.api'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Monitoring Token', - name: 'monitoring_token', - area: 'HealthCheck::Base', - description: 'Token for monitoring.', - options: { - form: [ - { - display: '', - null: false, - name: 'monitoring_token', - tag: 'input', - }, - ], - }, - state: SecureRandom.urlsafe_base64(40), - preferences: { - permission: ['admin.monitoring'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Enable Chat', - name: 'chat', - area: 'Chat::Base', - description: 'Enable/disable online chat.', - options: { - form: [ - { - display: '', - null: true, - name: 'chat', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - trigger: ['menu:render', 'chat:rerender'], - permission: ['admin.channel_chat'], - }, - state: false, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Agent idle timeout', - name: 'chat_agent_idle_timeout', - area: 'Chat::Extended', - description: 'Idle timeout in seconds until agent is set offline automatically.', - options: { - form: [ - { - display: '', - null: false, - name: 'chat_agent_idle_timeout', - tag: 'input', - }, - ], - }, - state: '120', - preferences: { - permission: ['admin.channel_chat'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Defines searchable models.', - name: 'models_searchable', - area: 'Models::Base', - description: 'Defines the searchable models.', - options: {}, - state: [], - preferences: { - authentication: true, - }, - frontend: true, -) - -Setting.create_if_not_exists( - title: 'Default Screen', - name: 'default_controller', - area: 'Core', - description: 'Defines the default screen.', - options: {}, - state: '#dashboard', - frontend: true -) - -Setting.create_if_not_exists( - title: 'Elasticsearch Endpoint URL', - name: 'es_url', - area: 'SearchIndex::Elasticsearch', - description: 'Defines endpoint of Elasticsearch.', - state: '', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Endpoint User', - name: 'es_user', - area: 'SearchIndex::Elasticsearch', - description: 'Defines HTTP basic auth user of Elasticsearch.', - state: '', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Endpoint Password', - name: 'es_password', - area: 'SearchIndex::Elasticsearch', - description: 'Defines HTTP basic auth password of Elasticsearch.', - state: '', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Endpoint Index', - name: 'es_index', - area: 'SearchIndex::Elasticsearch', - description: 'Defines Elasticsearch index name.', - state: 'zammad', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Attachment Extensions', - name: 'es_attachment_ignore', - area: 'SearchIndex::Elasticsearch', - description: 'Defines attachment extensions which will be ignored by Elasticsearch.', - state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ], - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Attachment Size', - name: 'es_attachment_max_size_in_mb', - area: 'SearchIndex::Elasticsearch', - description: 'Define max. attachment size for Elasticsearch.', - state: 50, - preferences: { online_service_disable: true }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import Mode', - name: 'import_mode', - area: 'Import::Base', - description: 'Puts Zammad into import mode (disables some triggers).', - options: { - form: [ - { - display: '', - null: true, - name: 'import_mode', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Import Backend', - name: 'import_backend', - area: 'Import::Base::Internal', - description: 'Set backend which is being used for import.', - options: {}, - state: '', - frontend: true -) -Setting.create_if_not_exists( - title: 'Ignore Escalation/SLA Information', - name: 'import_ignore_sla', - area: 'Import::Base', - description: 'Ignore escalation/SLA information for import.', - options: { - form: [ - { - display: '', - null: true, - name: 'import_ignore_sla', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import Endpoint', - name: 'import_otrs_endpoint', - area: 'Import::OTRS', - description: 'Defines OTRS endpoint to import users, tickets, states and articles.', - options: { - form: [ - { - display: '', - null: false, - name: 'import_otrs_endpoint', - tag: 'input', - }, - ], - }, - state: 'http://otrs_host/otrs', - frontend: false -) -Setting.create_if_not_exists( - title: 'Import Key', - name: 'import_otrs_endpoint_key', - area: 'Import::OTRS', - description: 'Defines OTRS endpoint authentication key.', - options: { - form: [ - { - display: '', - null: false, - name: 'import_otrs_endpoint_key', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import User for HTTP basic authentication', - name: 'import_otrs_user', - area: 'Import::OTRS', - description: 'Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).', - options: { - form: [ - { - display: '', - null: true, - name: 'import_otrs_user', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import Password for http basic authentication', - name: 'import_otrs_password', - area: 'Import::OTRS', - description: 'Defines http basic authentication password (only if OTRS is protected via http basic auth).', - options: { - form: [ - { - display: '', - null: true, - name: 'import_otrs_password', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import Endpoint', - name: 'import_zendesk_endpoint', - area: 'Import::Zendesk', - description: 'Defines Zendesk endpoint to import users, ticket, states and articles.', - options: { - form: [ - { - display: '', - null: false, - name: 'import_zendesk_endpoint', - tag: 'input', - }, - ], - }, - state: 'https://yours.zendesk.com/api/v2', - frontend: false -) -Setting.create_if_not_exists( - title: 'Import Key for requesting the Zendesk API', - name: 'import_zendesk_endpoint_key', - area: 'Import::Zendesk', - description: 'Defines Zendesk endpoint authentication key.', - options: { - form: [ - { - display: '', - null: false, - name: 'import_zendesk_endpoint_key', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import User for requesting the Zendesk API', - name: 'import_zendesk_endpoint_username', - area: 'Import::Zendesk', - description: 'Defines Zendesk endpoint authentication user.', - options: { - form: [ - { - display: '', - null: true, - name: 'import_zendesk_endpoint_username', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) -Setting.create_if_not_exists( - title: 'Import Backends', - name: 'import_backends', - area: 'Import', - description: 'A list of active import backends that get scheduled automatically.', - options: {}, - state: ['Import::Ldap'], - preferences: { - permission: ['admin'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Time Accounting', - name: 'time_accounting', - area: 'Web::Base', - description: 'Enable time accounting.', - options: { - form: [ - { - display: '', - null: true, - name: 'time_accounting', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - authentication: true, - permission: ['admin.time_accounting'], - }, - state: false, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Time Accounting Selector', - name: 'time_accounting_selector', - area: 'Web::Base', - description: 'Enable time accounting for these tickets.', - options: { - form: [ - {}, - ], - }, - preferences: { - authentication: true, - permission: ['admin.time_accounting'], - }, - state: {}, - frontend: true -) - -Setting.create_if_not_exists( - title: 'New Tags', - name: 'tag_new', - area: 'Web::Base', - description: 'Allow users to create new tags.', - options: { - form: [ - { - display: '', - null: true, - name: 'tag_new', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - authentication: true, - permission: ['admin.tag'], - }, - state: true, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Default calendar tickets subscriptions', - name: 'defaults_calendar_subscriptions_tickets', - area: 'Defaults::CalendarSubscriptions', - description: 'Defines the default calendar tickets subscription settings.', - options: {}, - state: { - escalation: { - own: true, - not_assigned: false, - }, - new_open: { - own: true, - not_assigned: false, - }, - pending: { - own: true, - not_assigned: false, - } - }, - preferences: { - authentication: true, - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Defines translator identifier.', - name: 'translator_key', - area: 'i18n::translator_key', - description: 'Defines the translator identifier for contributions.', - options: {}, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0010_postmaster_filter_trusted', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to remove X-Zammad headers from not trusted sources.', - options: {}, - state: 'Channel::Filter::Trusted', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0012_postmaster_filter_sender_is_system_address', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.', - options: {}, - state: 'Channel::Filter::SenderIsSystemAddress', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0014_postmaster_filter_own_notification_loop_detection', - area: 'Postmaster::PreFilter', - description: 'Define postmaster filter to check if email is a own created notification email, then ignore it to prevent email loops.', - options: {}, - state: 'Channel::Filter::OwnNotificationLoopDetection', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0015_postmaster_filter_identify_sender', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify sender user.', - options: {}, - state: 'Channel::Filter::IdentifySender', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0020_postmaster_filter_auto_response_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.', - options: {}, - state: 'Channel::Filter::AutoResponseCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0030_postmaster_filter_out_of_office_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.', - options: {}, - state: 'Channel::Filter::OutOfOfficeCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0100_postmaster_filter_follow_up_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify follow-ups (based on admin settings).', - options: {}, - state: 'Channel::Filter::FollowUpCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0200_postmaster_filter_follow_up_possible_check', - area: 'Postmaster::PreFilter', - description: 'Define postmaster filter to check if follow ups get created (based on admin settings).', - options: {}, - state: 'Channel::Filter::FollowUpPossibleCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0900_postmaster_filter_bounce_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.', - options: {}, - state: 'Channel::Filter::BounceCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '1000_postmaster_filter_database_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter for filters managed via admin interface.', - options: {}, - state: 'Channel::Filter::Database', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '5000_postmaster_filter_icinga', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.', - options: {}, - state: 'Channel::Filter::Icinga', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '5100_postmaster_filter_nagios', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.', - options: {}, - state: 'Channel::Filter::Nagios', - frontend: false -) -Setting.create_if_not_exists( - title: 'Icinga integration', - name: 'icinga_integration', - area: 'Integration::Switch', - description: 'Defines if Icinga (http://www.icinga.org) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'icinga_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Sender', - name: 'icinga_sender', - area: 'Integration::Icinga', - description: 'Defines the sender email address of Icinga emails.', - options: { - form: [ - { - display: '', - null: false, - name: 'icinga_sender', - tag: 'input', - placeholder: 'icinga@monitoring.example.com', - }, - ], - }, - state: 'icinga@monitoring.example.com', - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'Auto close', - name: 'icinga_auto_close', - area: 'Integration::Icinga', - description: 'Defines if tickets should be closed if service is recovered.', - options: { - form: [ - { - display: '', - null: true, - name: 'icinga_auto_close', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - prio: 3, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Auto close state', - name: 'icinga_auto_close_state_id', - area: 'Integration::Icinga', - description: 'Defines the state of auto closed tickets.', - options: { - form: [ - { - display: '', - null: false, - name: 'icinga_auto_close_state_id', - tag: 'select', - relation: 'TicketState', - }, - ], - }, - state: 4, - preferences: { - prio: 4, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Nagios integration', - name: 'nagios_integration', - area: 'Integration::Switch', - description: 'Defines if Nagios (http://www.nagios.org) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'nagios_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Sender', - name: 'nagios_sender', - area: 'Integration::Nagios', - description: 'Defines the sender email address of Nagios emails.', - options: { - form: [ - { - display: '', - null: false, - name: 'nagios_sender', - tag: 'input', - placeholder: 'nagios@monitoring.example.com', - }, - ], - }, - state: 'nagios@monitoring.example.com', - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'Auto close', - name: 'nagios_auto_close', - area: 'Integration::Nagios', - description: 'Defines if tickets should be closed if service is recovered.', - options: { - form: [ - { - display: '', - null: true, - name: 'nagios_auto_close', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - prio: 3, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Auto close state', - name: 'nagios_auto_close_state_id', - area: 'Integration::Nagios', - description: 'Defines the state of auto closed tickets.', - options: { - form: [ - { - display: '', - null: false, - name: 'nagios_auto_close_state_id', - tag: 'select', - relation: 'TicketState', - }, - ], - }, - state: 4, - preferences: { - prio: 4, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'LDAP integration', - name: 'ldap_integration', - area: 'Integration::Switch', - description: 'Defines if LDAP is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'ldap_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - authentication: true, - permission: ['admin.integration'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'LDAP config', - name: 'ldap_config', - area: 'Integration::LDAP', - description: 'Defines the LDAP config.', - options: {}, - state: {}, - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'Defines sync transaction backend.', - name: '0100_trigger', - area: 'Transaction::Backend::Sync', - description: 'Defines the transaction backend to execute triggers.', - options: {}, - state: 'Transaction::Trigger', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '0100_notification', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend to send agent notifications.', - options: {}, - state: 'Transaction::Notification', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '1000_signature_detection', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend to detect customer signatures in emails.', - options: {}, - state: 'Transaction::SignatureDetection', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '6000_slack_webhook', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend which posts messages to Slack (http://www.slack.com).', - options: {}, - state: 'Transaction::Slack', - frontend: false -) -Setting.create_if_not_exists( - title: 'Slack integration', - name: 'slack_integration', - area: 'Integration::Switch', - description: 'Defines if Slack (http://www.slack.org) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'slack_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Slack config', - name: 'slack_config', - area: 'Integration::Slack', - description: 'Defines the slack config.', - options: {}, - state: { - items: [] - }, - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'sipgate.io integration', - name: 'sipgate_integration', - area: 'Integration::Switch', - description: 'Defines if sipgate.io (http://www.sipgate.io) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'sipgate_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - trigger: ['menu:render', 'cti:reload'], - authentication: true, - permission: ['admin.integration'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'sipgate.io config', - name: 'sipgate_config', - area: 'Integration::Sipgate', - description: 'Defines the sipgate.io config.', - options: {}, - state: {}, - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'Clearbit integration', - name: 'clearbit_integration', - area: 'Integration::Switch', - description: 'Defines if Clearbit (http://www.clearbit.com) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'clearbit_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Clearbit config', - name: 'clearbit_config', - area: 'Integration::Clearbit', - description: 'Defines the Clearbit config.', - options: {}, - state: {}, - frontend: false, - preferences: { - prio: 2, - permission: ['admin.integration'], - }, -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '9000_clearbit_enrichment', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).', - options: {}, - state: 'Transaction::ClearbitEnrichment', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '9100_cti_caller_id_detection', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend which detects caller IDs in objects and store them for CTI lookups.', - options: {}, - state: 'Transaction::CtiCallerIdDetection', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '9200_karma', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend which creates the karma score.', - options: {}, - state: 'Transaction::Karma', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines karma levels.', - name: 'karma_levels', - area: 'Core::Karma', - description: 'Defines the karma levels.', - options: {}, - state: [ - { - name: 'Beginner', - start: 0, - end: 499, - }, - { - name: 'Newbie', - start: 500, - end: 1999, - }, - { - name: 'Intermediate', - start: 2000, - end: 4999, - }, - { - name: 'Professional', - start: 5000, - end: 6999, - }, - { - name: 'Expert', - start: 7000, - end: 8999, - }, - { - name: 'Master', - start: 9000, - end: 18_999, - }, - { - name: 'Evangelist', - start: 19_000, - end: 45_999, - }, - { - name: 'Hero', - start: 50_000, - end: nil, - }, - ], - frontend: false -) -Setting.create_if_not_exists( - title: 'Set limit of agents', - name: 'system_agent_limit', - area: 'Core::Online', - description: 'Defines the limit of the agents.', - options: {}, - state: false, - preferences: { online_service_disable: true }, - frontend: false -) - -signature = Signature.create_if_not_exists( - id: 1, - name: 'default', - body: ' - #{user.firstname} #{user.lastname} - --- - Super Support - Waterford Business Park - 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA - Email: hot@example.com - Web: http://www.example.com/ ---'.text2html, - updated_by_id: 1, - created_by_id: 1 -) - -Role.create_if_not_exists( - id: 1, - name: 'Admin', - note: 'To configure your system.', - preferences: { - not: ['Customer'], - }, - default_at_signup: false, - updated_by_id: 1, - created_by_id: 1 -) -Role.create_if_not_exists( - id: 2, - name: 'Agent', - note: 'To work on Tickets.', - default_at_signup: false, - preferences: { - not: ['Customer'], - }, - updated_by_id: 1, - created_by_id: 1 -) -Role.create_if_not_exists( - id: 3, - name: 'Customer', - note: 'People who create Tickets ask for help.', - preferences: { - not: %w(Agent Admin), - }, - default_at_signup: true, - updated_by_id: 1, - created_by_id: 1 -) - -Permission.create_if_not_exists( - name: 'admin', - note: 'Admin Interface', - preferences: {}, -) -Permission.create_if_not_exists( - name: 'admin.user', - note: 'Manage %s', - preferences: { - translations: ['Users'] - }, -) -Permission.create_if_not_exists( - name: 'admin.group', - note: 'Manage %s', - preferences: { - translations: ['Groups'] - }, -) -Permission.create_if_not_exists( - name: 'admin.role', - note: 'Manage %s', - preferences: { - translations: ['Roles'] - }, -) -Permission.create_if_not_exists( - name: 'admin.organization', - note: 'Manage %s', - preferences: { - translations: ['Organizations'] - }, -) -Permission.create_if_not_exists( - name: 'admin.overview', - note: 'Manage %s', - preferences: { - translations: ['Overviews'] - }, -) -Permission.create_if_not_exists( - name: 'admin.text_module', - note: 'Manage %s', - preferences: { - translations: ['Text Modules'] - }, -) -Permission.create_if_not_exists( - name: 'admin.macro', - note: 'Manage %s', - preferences: { - translations: ['Macros'] - }, -) -Permission.create_if_not_exists( - name: 'admin.tag', - note: 'Manage %s', - preferences: { - translations: ['Tags'] - }, -) -Permission.create_if_not_exists( - name: 'admin.calendar', - note: 'Manage %s', - preferences: { - translations: ['Calendar'] - }, -) -Permission.create_if_not_exists( - name: 'admin.sla', - note: 'Manage %s', - preferences: { - translations: ['SLA'] - }, -) -Permission.create_if_not_exists( - name: 'admin.scheduler', - note: 'Manage %s', - preferences: { - translations: ['Scheduler'] - }, -) -Permission.create_if_not_exists( - name: 'admin.report_profile', - note: 'Manage %s', - preferences: { - translations: ['Report Profiles'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_web', - note: 'Manage %s', - preferences: { - translations: ['Channel - Web'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_formular', - note: 'Manage %s', - preferences: { - translations: ['Channel - Formular'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_email', - note: 'Manage %s', - preferences: { - translations: ['Channel - Email'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_twitter', - note: 'Manage %s', - preferences: { - translations: ['Channel - Twitter'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_facebook', - note: 'Manage %s', - preferences: { - translations: ['Channel - Facebook'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_telegram', - note: 'Manage %s', - preferences: { - translations: ['Channel - Telegram'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_chat', - note: 'Manage %s', - preferences: { - translations: ['Channel - Chat'] - }, -) -Permission.create_if_not_exists( - name: 'admin.branding', - note: 'Manage %s', - preferences: { - translations: ['Branding'] - }, -) -Permission.create_if_not_exists( - name: 'admin.setting_system', - note: 'Manage %s Settings', - preferences: { - translations: ['System'] - }, -) -Permission.create_if_not_exists( - name: 'admin.security', - note: 'Manage %s Settings', - preferences: { - translations: ['Security'] - }, -) -Permission.create_if_not_exists( - name: 'admin.ticket', - note: 'Manage %s Settings', - preferences: { - translations: ['Ticket'] - }, -) -Permission.create_if_not_exists( - name: 'admin.package', - note: 'Manage %s', - preferences: { - translations: ['Packages'] - }, -) -Permission.create_if_not_exists( - name: 'admin.integration', - note: 'Manage %s', - preferences: { - translations: ['Integrations'] - }, -) -Permission.create_if_not_exists( - name: 'admin.api', - note: 'Manage %s', - preferences: { - translations: ['API'] - }, -) -Permission.create_if_not_exists( - name: 'admin.object', - note: 'Manage %s', - preferences: { - translations: ['Objects'] - }, -) -Permission.create_if_not_exists( - name: 'admin.translation', - note: 'Manage %s', - preferences: { - translations: ['Translations'] - }, -) -Permission.create_if_not_exists( - name: 'admin.monitoring', - note: 'Manage %s', - preferences: { - translations: ['Monitoring'] - }, -) -Permission.create_if_not_exists( - name: 'admin.maintenance', - note: 'Manage %s', - preferences: { - translations: ['Maintenance'] - }, -) -Permission.create_if_not_exists( - name: 'admin.session', - note: 'Manage %s', - preferences: { - translations: ['Sessions'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences', - note: 'User Preferences', - preferences: {}, -) -Permission.create_if_not_exists( - name: 'user_preferences.password', - note: 'Change %s', - preferences: { - translations: ['Password'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.notifications', - note: 'Manage %s', - preferences: { - translations: ['Notifications'], - required: ['ticket.agent'], - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.access_token', - note: 'Manage %s', - preferences: { - translations: ['Token Access'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.language', - note: 'Change %s', - preferences: { - translations: ['Language'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.linked_accounts', - note: 'Manage %s', - preferences: { - translations: ['Linked Accounts'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.device', - note: 'Manage %s', - preferences: { - translations: ['Devices'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.avatar', - note: 'Manage %s', - preferences: { - translations: ['Avatar'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.calendar', - note: 'Access to %s', - preferences: { - translations: ['Calendars'], - required: ['ticket.agent'], - }, -) - -Permission.create_if_not_exists( - name: 'report', - note: 'Report Interface', - preferences: {}, -) -Permission.create_if_not_exists( - name: 'ticket', - note: 'Ticket Interface', - preferences: { - disabled: true - }, -) -Permission.create_if_not_exists( - name: 'ticket.agent', - note: 'Access to Agent Tickets based on Group Access', - preferences: { - not: ['ticket.customer'], - plugin: ['groups'] - }, -) -Permission.create_if_not_exists( - name: 'ticket.customer', - note: 'Access to Customer Tickets based on current_user.id and current_user.organization_id', - preferences: { - not: ['ticket.agent'], - }, -) -Permission.create_if_not_exists( - name: 'chat', - note: 'Access to %s', - preferences: { - translations: ['Chat'] - }, -) -Permission.create_if_not_exists( - name: 'chat.agent', - note: 'Access to %s', - preferences: { - translations: ['Chat'], - not: ['chat.customer'], - }, -) -Permission.create_if_not_exists( - name: 'cti', - note: 'CTI', - preferences: { - disabled: true - }, -) -Permission.create_if_not_exists( - name: 'cti.agent', - note: 'Access to %s', - preferences: { - translations: ['CTI'], - not: ['cti.customer'], - }, -) - -admin = Role.find_by(name: 'Admin') -admin.permission_grant('user_preferences') -admin.permission_grant('admin') -admin.permission_grant('report') - -agent = Role.find_by(name: 'Agent') -agent.permission_grant('user_preferences') -agent.permission_grant('ticket.agent') -agent.permission_grant('chat.agent') -agent.permission_grant('cti.agent') - -customer = Role.find_by(name: 'Customer') -customer.permission_grant('user_preferences.password') -customer.permission_grant('user_preferences.language') -customer.permission_grant('user_preferences.linked_accounts') -customer.permission_grant('user_preferences.avatar') -customer.permission_grant('ticket.customer') - -Group.create_if_not_exists( - id: 1, - name: 'Users', - signature_id: signature.id, - note: 'Standard Group/Pool for Tickets.', - updated_by_id: 1, - created_by_id: 1 -) - -user = User.create_if_not_exists( - id: 1, - login: '-', - firstname: '-', - lastname: '', - email: '', - active: false, - updated_by_id: 1, - created_by_id: 1 -) - -UserInfo.current_user_id = 1 -roles = Role.find_by(name: 'Customer') -organizations = Organization.all -groups = Group.all -org_community = Organization.create_if_not_exists( - id: 1, - name: 'Zammad Foundation', -) -user_community = User.create_or_update( - id: 2, - login: 'nicole.braun@zammad.org', - firstname: 'Nicole', - lastname: 'Braun', - email: 'nicole.braun@zammad.org', - password: '', - active: true, - roles: [roles], - organization_id: org_community.id, -) - -Link::Type.create_if_not_exists(id: 1, name: 'normal') -Link::Object.create_if_not_exists(id: 1, name: 'Ticket') -Link::Object.create_if_not_exists(id: 2, name: 'Announcement') -Link::Object.create_if_not_exists(id: 3, name: 'Question/Answer') -Link::Object.create_if_not_exists(id: 4, name: 'Idea') -Link::Object.create_if_not_exists(id: 5, name: 'Bug') - -Ticket::StateType.create_if_not_exists(id: 1, name: 'new') -Ticket::StateType.create_if_not_exists(id: 2, name: 'open') -Ticket::StateType.create_if_not_exists(id: 3, name: 'pending reminder') -Ticket::StateType.create_if_not_exists(id: 4, name: 'pending action') -Ticket::StateType.create_if_not_exists(id: 5, name: 'closed') -Ticket::StateType.create_if_not_exists(id: 6, name: 'merged') -Ticket::StateType.create_if_not_exists(id: 7, name: 'removed') - -Ticket::State.create_if_not_exists( - id: 1, - name: 'new', - state_type_id: Ticket::StateType.find_by(name: 'new').id, - default_create: true, -) -Ticket::State.create_if_not_exists( - id: 2, - name: 'open', - state_type_id: Ticket::StateType.find_by(name: 'open').id, - default_follow_up: true, -) -Ticket::State.create_if_not_exists( - id: 3, - name: 'pending reminder', - state_type_id: Ticket::StateType.find_by(name: 'pending reminder').id, - ignore_escalation: true, -) -Ticket::State.create_if_not_exists( - id: 4, - name: 'closed', - state_type_id: Ticket::StateType.find_by(name: 'closed').id, - ignore_escalation: true, -) -Ticket::State.create_if_not_exists( - id: 5, - name: 'merged', - state_type_id: Ticket::StateType.find_by(name: 'merged').id, - ignore_escalation: true, -) -Ticket::State.create_if_not_exists( - id: 6, - name: 'removed', - state_type_id: Ticket::StateType.find_by(name: 'removed').id, - active: false, - ignore_escalation: true, -) -Ticket::State.create_if_not_exists( - id: 7, - name: 'pending close', - state_type_id: Ticket::StateType.find_by(name: 'pending action').id, - next_state_id: Ticket::State.find_by(name: 'closed').id, - ignore_escalation: true, -) - -Ticket::Priority.create_if_not_exists(id: 1, name: '1 low') -Ticket::Priority.create_if_not_exists(id: 2, name: '2 normal', default_create: true) -Ticket::Priority.create_if_not_exists(id: 3, name: '3 high') - -Ticket::Article::Type.create_if_not_exists(id: 1, name: 'email', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 2, name: 'sms', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 3, name: 'chat', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 4, name: 'fax', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 5, name: 'phone', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 6, name: 'twitter status', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 7, name: 'twitter direct-message', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 8, name: 'facebook feed post', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 9, name: 'facebook feed comment', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 10, name: 'note', communication: false) -Ticket::Article::Type.create_if_not_exists(id: 11, name: 'web', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 12, name: 'telegram personal-message', communication: true) - -Ticket::Article::Sender.create_if_not_exists(id: 1, name: 'Agent') -Ticket::Article::Sender.create_if_not_exists(id: 2, name: 'Customer') -Ticket::Article::Sender.create_if_not_exists(id: 3, name: 'System') - -Macro.create_if_not_exists( - name: 'Close & Tag as Spam', - perform: { - 'ticket.state_id' => { - value: Ticket::State.by_category(:closed).first.id, - }, - 'ticket.tags' => { - operator: 'add', - value: 'spam', - }, - 'ticket.owner_id' => { - pre_condition: 'current_user.id', - value: '', - }, - }, - note: 'example macro', - active: true, -) - -UserInfo.current_user_id = user_community.id -ticket = Ticket.create( - group_id: Group.find_by(name: 'Users').id, - customer_id: User.find_by(login: 'nicole.braun@zammad.org').id, - title: 'Welcome to Zammad!', -) -Ticket::Article.create( - ticket_id: ticket.id, - type_id: Ticket::Article::Type.find_by(name: 'phone').id, - sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id, - from: 'Zammad Feedback ', - body: 'Welcome! - -Thank you for choosing Zammad. - -You will find updates and patches at https://zammad.org/. Online -documentation is available at https://zammad.org/documentation. Get -involved (discussions, contributing, ...) at https://zammad.org/participate. - -Regards, - -Your Zammad Team -', - internal: false, -) - -UserInfo.current_user_id = 1 -overview_role = Role.find_by(name: 'Agent') -Overview.create_if_not_exists( - name: 'My assigned Tickets', - link: 'my_assigned', - prio: 1000, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:open).pluck(:id), - }, - 'ticket.owner_id' => { - operator: 'is', - pre_condition: 'current_user.id', - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group created_at), - s: %w(title customer group created_at), - m: %w(number title customer group created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'Unassigned & Open', - link: 'all_unassigned', - prio: 1010, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:work_on_all).pluck(:id), - }, - 'ticket.owner_id' => { - operator: 'is', - pre_condition: 'not_set', - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group created_at), - s: %w(title customer group created_at), - m: %w(number title customer group created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'My pending reached Tickets', - link: 'my_pending_reached', - prio: 1020, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:pending_reminder).pluck(:id), - }, - 'ticket.owner_id' => { - operator: 'is', - pre_condition: 'current_user.id', - }, - 'ticket.pending_time' => { - operator: 'within next (relative)', - value: 0, - range: 'minute', - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group created_at), - s: %w(title customer group created_at), - m: %w(number title customer group created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'Open', - link: 'all_open', - prio: 1030, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:work_on_all).pluck(:id), - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group state owner created_at), - s: %w(title customer group state owner created_at), - m: %w(number title customer group state owner created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'Pending reached', - link: 'all_pending_reached', - prio: 1040, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:pending_reminder).pluck(:id), - }, - 'ticket.pending_time' => { - operator: 'within next (relative)', - value: 0, - range: 'minute', - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group owner created_at), - s: %w(title customer group owner created_at), - m: %w(number title customer group owner created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'Escalated', - link: 'all_escalated', - prio: 1050, - role_ids: [overview_role.id], - condition: { - 'ticket.escalation_at' => { - operator: 'within next (relative)', - value: '10', - range: 'minute', - }, - }, - order: { - by: 'escalation_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group owner escalation_at), - s: %w(title customer group owner escalation_at), - m: %w(number title customer group owner escalation_at), - view_mode_default: 's', - }, -) - -overview_role = Role.find_by(name: 'Customer') -Overview.create_if_not_exists( - name: 'My Tickets', - link: 'my_tickets', - prio: 1100, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:viewable).pluck(:id), - }, - 'ticket.customer_id' => { - operator: 'is', - pre_condition: 'current_user.id', - }, - }, - order: { - by: 'created_at', - direction: 'DESC', - }, - view: { - d: %w(title customer state created_at), - s: %w(number title state created_at), - m: %w(number title state created_at), - view_mode_default: 's', - }, -) -Overview.create_if_not_exists( - name: 'My Organization Tickets', - link: 'my_organization_tickets', - prio: 1200, - role_ids: [overview_role.id], - organization_shared: true, - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:viewable).pluck(:id), - }, - 'ticket.organization_id' => { - operator: 'is', - pre_condition: 'current_user.organization_id', - }, - }, - order: { - by: 'created_at', - direction: 'DESC', - }, - view: { - d: %w(title customer state created_at), - s: %w(number title customer state created_at), - m: %w(number title customer state created_at), - view_mode_default: 's', - }, -) - -Channel.create_if_not_exists( - area: 'Email::Notification', - options: { - outbound: { - adapter: 'smtp', - options: { - host: 'host.example.com', - user: '', - password: '', - ssl: true, - }, - }, - }, - group_id: 1, - preferences: { online_service_disable: true }, - active: false, -) -Channel.create_if_not_exists( - area: 'Email::Notification', - options: { - outbound: { - adapter: 'sendmail', - }, - }, - preferences: { online_service_disable: true }, - active: true, -) - -Report::Profile.create_if_not_exists( - name: '-all-', - condition: {}, - active: true, - updated_by_id: 1, - created_by_id: 1, -) - -chat = Chat.create_if_not_exists( - name: 'default', - max_queue: 5, - note: '', - active: true, - updated_by_id: 1, - created_by_id: 1, -) - -network = Network.create_if_not_exists( - id: 1, - name: 'base', -) - -Network::Category::Type.create_if_not_exists( - id: 1, - name: 'Announcement', -) -Network::Category::Type.create_if_not_exists( - id: 2, - name: 'Idea', -) -Network::Category::Type.create_if_not_exists( - id: 3, - name: 'Question', -) -Network::Category::Type.create_if_not_exists( - id: 4, - name: 'Bug Report', -) - -Network::Privacy.create_if_not_exists( - id: 1, - name: 'logged in', - key: 'loggedIn', -) -Network::Privacy.create_if_not_exists( - id: 2, - name: 'logged in and moderator', - key: 'loggedInModerator', -) -Network::Category.create_if_not_exists( - id: 1, - name: 'Announcements', - network_id: network.id, - network_category_type_id: Network::Category::Type.find_by(name: 'Announcement').id, - network_privacy_id: Network::Privacy.find_by(name: 'logged in and moderator').id, - allow_comments: true, -) -Network::Category.create_if_not_exists( - id: 2, - name: 'Questions', - network_id: network.id, - allow_comments: true, - network_category_type_id: Network::Category::Type.find_by(name: 'Question').id, - network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, -) -Network::Category.create_if_not_exists( - id: 3, - name: 'Ideas', - network_id: network.id, - network_category_type_id: Network::Category::Type.find_by(name: 'Idea').id, - network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, - allow_comments: true, -) -Network::Category.create_if_not_exists( - id: 4, - name: 'Bug Reports', - network_id: network.id, - network_category_type_id: Network::Category::Type.find_by(name: 'Bug Report').id, - network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, - allow_comments: true, -) -item = Network::Item.create( - title: 'Example Announcement', - body: 'Some announcement....', - network_category_id: Network::Category.find_by(name: 'Announcements').id, -) -Network::Item::Comment.create( - network_item_id: item.id, - body: 'Some comment....', -) -item = Network::Item.create( - title: 'Example Question?', - body: 'Some questions....', - network_category_id: Network::Category.find_by(name: 'Questions').id, -) -Network::Item::Comment.create( - network_item_id: item.id, - body: 'Some comment....', -) -item = Network::Item.create( - title: 'Example Idea', - body: 'Some idea....', - network_category_id: Network::Category.find_by(name: 'Ideas').id, -) -Network::Item::Comment.create( - network_item_id: item.id, - body: 'Some comment....', -) -item = Network::Item.create( - title: 'Example Bug Report', - body: 'Some bug....', - network_category_id: Network::Category.find_by(name: 'Bug Reports').id, -) -Network::Item::Comment.create( - network_item_id: item.id, - body: 'Some comment....', -) - -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'title', - display: 'Title', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 200, - null: false, - translate: false, - }, - editable: false, - active: true, - screens: { - create_top: { - '-all-' => { - null: false, - }, - }, - edit: {}, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 15, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'customer_id', - display: 'Customer', - data_type: 'user_autocompletion', - data_option: { - relation: 'User', - autocapitalize: false, - multiple: false, - guess: true, - null: false, - limit: 200, - placeholder: 'Enter Person or Organization/Company', - minLengt: 2, - translate: false, - permission: ['ticket.agent'], - }, - editable: false, - active: true, - screens: { - create_top: { - '-all-' => { - null: false, - }, - }, - edit: {}, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 10, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'type', - display: 'Type', - data_type: 'select', - data_option: { - default: '', - options: { - 'Incident' => 'Incident', - 'Problem' => 'Problem', - 'Request for Change' => 'Request for Change', - }, - nulloption: true, - multiple: false, - null: true, - translate: true, - }, - editable: true, - active: false, - screens: { - create_middle: { - '-all-' => { - null: false, - item_class: 'column', - }, - }, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 20, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'group_id', - display: 'Group', - data_type: 'select', - data_option: { - default: '', - relation: 'Group', - relation_condition: { access: 'rw' }, - nulloption: true, - multiple: false, - null: false, - translate: false, - only_shown_if_selectable: true, - permission: ['ticket.agent', 'ticket.customer'], - }, - editable: false, - active: true, - screens: { - create_middle: { - '-all-' => { - null: false, - item_class: 'column', - }, - }, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 25, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'owner_id', - display: 'Owner', - data_type: 'select', - data_option: { - default: '', - relation: 'User', - relation_condition: { roles: 'Agent' }, - nulloption: true, - multiple: false, - null: true, - translate: false, - permission: ['ticket.agent'], - }, - editable: false, - active: true, - screens: { - create_middle: { - '-all-' => { - null: true, - item_class: 'column', - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 30, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'state_id', - display: 'State', - data_type: 'select', - data_option: { - relation: 'TicketState', - nulloption: true, - multiple: false, - null: false, - default: Ticket::State.find_by(default_follow_up: true).id, - translate: true, - filter: Ticket::State.by_category(:viewable).pluck(:id), - }, - editable: false, - active: true, - screens: { - create_middle: { - 'ticket.agent' => { - null: false, - item_class: 'column', - filter: Ticket::State.by_category(:viewable_agent_new).pluck(:id), - }, - 'ticket.customer' => { - item_class: 'column', - nulloption: false, - null: true, - filter: Ticket::State.by_category(:viewable_customer_new).pluck(:id), - default: Ticket::State.find_by(default_create: true).id, - }, - }, - edit: { - 'ticket.agent' => { - nulloption: false, - null: false, - filter: Ticket::State.by_category(:viewable_agent_edit).pluck(:id), - }, - 'ticket.customer' => { - nulloption: false, - null: true, - filter: Ticket::State.by_category(:viewable_customer_edit).pluck(:id), - default: Ticket::State.find_by(default_follow_up: true).id, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 40, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'pending_time', - display: 'Pending till', - data_type: 'datetime', - data_option: { - future: true, - past: false, - diff: 24, - null: true, - translate: true, - required_if: { - state_id: Ticket::State.by_category(:pending).pluck(:id), - }, - shown_if: { - state_id: Ticket::State.by_category(:pending).pluck(:id), - }, - }, - editable: false, - active: true, - screens: { - create_middle: { - '-all-' => { - null: false, - item_class: 'column', - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 41, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'priority_id', - display: 'Priority', - data_type: 'select', - data_option: { - relation: 'TicketPriority', - nulloption: false, - multiple: false, - null: false, - default: Ticket::Priority.find_by(default_create: true).id, - translate: true, - }, - editable: false, - active: true, - screens: { - create_middle: { - 'ticket.agent' => { - null: false, - item_class: 'column', - }, - }, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 80, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'tags', - display: 'Tags', - data_type: 'tag', - data_option: { - type: 'text', - null: true, - translate: false, - }, - editable: false, - active: true, - screens: { - create_bottom: { - 'ticket.agent' => { - null: true, - }, - }, - edit: {}, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 900, -) - -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'type_id', - display: 'Type', - data_type: 'select', - data_option: { - relation: 'TicketArticleType', - nulloption: false, - multiple: false, - null: false, - default: Ticket::Article::Type.lookup(name: 'note').id, - translate: true, - }, - editable: false, - active: true, - screens: { - create_middle: {}, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 100, -) - -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'internal', - display: 'Visibility', - data_type: 'select', - data_option: { - options: { true: 'internal', false: 'public' }, - nulloption: false, - multiple: false, - null: true, - default: false, - translate: true, - }, - editable: false, - active: true, - screens: { - create_middle: {}, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'to', - display: 'To', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 1000, - null: true, - }, - editable: false, - active: true, - screens: { - create_middle: {}, - edit: { - 'ticket.agent' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 300, -) -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'cc', - display: 'Cc', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 1000, - null: true, - }, - editable: false, - active: true, - screens: { - create_top: {}, - create_middle: {}, - edit: { - 'ticket.agent' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'body', - display: 'Text', - data_type: 'richtext', - data_option: { - type: 'richtext', - maxlength: 20_000, - upload: true, - rows: 8, - null: true, - }, - editable: false, - active: true, - screens: { - create_top: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'login', - display: 'Login', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 100, - null: true, - autocapitalize: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: {}, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 100, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'firstname', - display: 'Firstname', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: { - '-all-' => { - null: false, - }, - }, - invite_agent: { - '-all-' => { - null: false, - }, - }, - invite_customer: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'lastname', - display: 'Lastname', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: { - '-all-' => { - null: false, - }, - }, - invite_agent: { - '-all-' => { - null: false, - }, - }, - invite_customer: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 300, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'email', - display: 'Email', - data_type: 'input', - data_option: { - type: 'email', - maxlength: 150, - null: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: { - '-all-' => { - null: false, - }, - }, - invite_agent: { - '-all-' => { - null: false, - }, - }, - invite_customer: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'web', - display: 'Web', - data_type: 'input', - data_option: { - type: 'url', - maxlength: 250, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'phone', - display: 'Phone', - data_type: 'input', - data_option: { - type: 'tel', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'mobile', - display: 'Mobile', - data_type: 'input', - data_option: { - type: 'tel', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 700, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'fax', - display: 'Fax', - data_type: 'input', - data_option: { - type: 'tel', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 800, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'organization_id', - display: 'Organization', - data_type: 'autocompletion_ajax', - data_option: { - multiple: false, - nulloption: true, - null: true, - relation: 'Organization', - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 900, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'department', - display: 'Department', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 200, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: true, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1000, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'street', - display: 'Street', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 100, - null: true, - }, - editable: true, - active: false, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1100, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'zip', - display: 'Zip', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: true, - active: false, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'city', - display: 'City', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: true, - active: false, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1300, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'address', - display: 'Address', - data_type: 'textarea', - data_option: { - type: 'text', - maxlength: 500, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: true, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1350, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'password', - display: 'Password', - data_type: 'input', - data_option: { - type: 'password', - maxlength: 100, - null: true, - autocomplete: 'new-password', - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: { - '-all-' => { - null: false, - }, - }, - invite_agent: {}, - invite_customer: {}, - edit: { - 'admin.user' => { - null: true, - }, - }, - view: {} - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'vip', - display: 'VIP', - data_type: 'boolean', - data_option: { - null: true, - default: false, - item_class: 'formGroup--halfSize', - options: { - false: 'no', - true: 'yes', - }, - translate: true, - permission: ['admin.user', 'ticket.agent'], - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1490, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'note', - display: 'Note', - data_type: 'richtext', - data_option: { - type: 'text', - maxlength: 250, - null: true, - note: 'Notes are visible to agents only, never to customers.', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'role_ids', - display: 'Permissions', - data_type: 'user_permission', - data_option: { - null: false, - item_class: 'checkbox', - permission: ['admin.user'], - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: { - '-all-' => { - null: false, - default: [Role.lookup(name: 'Agent').id], - }, - }, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'active', - display: 'Active', - data_type: 'active', - data_option: { - null: true, - default: true, - permission: ['admin.user', 'ticket.agent'], - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1800, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'name', - display: 'Name', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'shared', - display: 'Shared organization', - data_type: 'boolean', - data_option: { - null: true, - default: true, - note: 'Customers in the organization can view each other items.', - item_class: 'formGroup--halfSize', - options: { - true: 'yes', - false: 'no', - }, - translate: true, - permission: ['admin.organization'], - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'domain_assignment', - display: 'Domain based assignment', - data_type: 'boolean', - data_option: { - null: true, - default: false, - note: 'Assign Users based on users domain.', - item_class: 'formGroup--halfSize', - options: { - true: 'yes', - false: 'no', - }, - translate: true, - permission: ['admin.organization'], - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1410, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'domain', - display: 'Domain', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1420, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'note', - display: 'Note', - data_type: 'richtext', - data_option: { - type: 'text', - maxlength: 250, - null: true, - note: 'Notes are visible to agents only, never to customers.', - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'active', - display: 'Active', - data_type: 'active', - data_option: { - null: true, - default: true, - permission: ['admin.organization'], - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1800, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'name', - display: 'Name', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: false, - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'assignment_timeout', - display: 'Assignment Timeout', - data_type: 'integer', - data_option: { - maxlength: 150, - null: true, - note: 'Assignment timeout in minutes if assigned agent is not working on it. Ticket will be shown as unassigend.', - min: 0, - max: 999_999, - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 300, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'follow_up_possible', - display: 'Follow up possible', - data_type: 'select', - data_option: { - default: 'yes', - options: { - yes: 'yes', - new_ticket: 'do not reopen Ticket but create new Ticket' - }, - null: false, - note: 'Follow up for closed ticket possible or not.', - translate: true - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'follow_up_assignment', - display: 'Assign Follow Ups', - data_type: 'select', - data_option: { - default: 'yes', - options: { - true: 'yes', - false: 'no', - }, - null: false, - note: 'Assign follow up to latest agent again.', - translate: true - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'email_address_id', - display: 'Email', - data_type: 'select', - data_option: { - default: '', - multiple: false, - null: true, - relation: 'EmailAddress', - nulloption: true, - do_not_log: true, - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'signature_id', - display: 'Signature', - data_type: 'select', - data_option: { - default: '', - multiple: false, - null: true, - relation: 'Signature', - nulloption: true, - do_not_log: true, - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'note', - display: 'Note', - data_type: 'richtext', - data_option: { - type: 'text', - maxlength: 250, - null: true, - note: 'Notes are visible to agents only, never to customers.', - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'active', - display: 'Active', - data_type: 'active', - data_option: { - null: true, - default: true, - permission: ['admin.group'], - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-': { - null: false, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1800, -) - -Scheduler.create_if_not_exists( - name: 'Process pending tickets', - method: 'Ticket.process_pending', - period: 15.minutes, - prio: 1, - active: true, -) -Scheduler.create_if_not_exists( - name: 'Process escalation tickets', - method: 'Ticket.process_escalation', - period: 5.minutes, - prio: 1, - active: true, -) -Scheduler.create_if_not_exists( - name: 'Import OTRS diff load', - method: 'Import::OTRS.diff_worker', - period: 3.minutes, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Check Channels', - method: 'Channel.fetch', - period: 30.seconds, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Check streams for Channel', - method: 'Channel.stream', - period: 60.seconds, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Generate Session data', - method: 'Sessions.jobs', - period: 60.seconds, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Execute jobs', - method: 'Job.run', - period: 5.minutes, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Cleanup expired sessions', - method: 'SessionHelper.cleanup_expired', - period: 60 * 60 * 12, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Delete old activity stream entries.', - method: 'ActivityStream.cleanup', - period: 1.day, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Delete old entries.', - method: 'RecentView.cleanup', - period: 1.day, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Delete old online notification entries.', - method: 'OnlineNotification.cleanup', - period: 2.hours, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Delete old token entries.', - method: 'Token.cleanup', - period: 30.days, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Closed chat sessions where participients are offline.', - method: 'Chat.cleanup_close', - period: 15.minutes, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Cleanup closed sessions.', - method: 'Chat.cleanup', - period: 5.days, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Sync calendars with ical feeds.', - method: 'Calendar.sync', - period: 1.day, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Generate user based stats.', - method: 'Stats.generate', - period: 11.minutes, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Delete old stats store entries.', - method: 'StatsStore.cleanup', - period: 31.days, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Cleanup HttpLog', - method: 'HttpLog.cleanup', - period: 1.day, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Import Jobs', - method: 'ImportJob.start_registered', - period: 1.hour, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1 -) - -Trigger.create_or_update( - name: 'auto reply (on new tickets)', - condition: { - 'ticket.action' => { - 'operator' => 'is', - 'value' => 'create', - }, - 'ticket.state_id' => { - 'operator' => 'is not', - 'value' => Ticket::State.by_category(:closed).first.id, - }, - 'article.type_id' => { - 'operator' => 'is', - 'value' => [ - Ticket::Article::Type.lookup(name: 'email').id, - Ticket::Article::Type.lookup(name: 'phone').id, - Ticket::Article::Type.lookup(name: 'web').id, - ], - }, - 'article.sender_id' => { - 'operator' => 'is', - 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, - }, - }, - perform: { - 'notification.email' => { - 'body' => '
Your request (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.
-
-
To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password): -#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} -
-
-
Your #{config.product_name} Team
-
-
Zammad, your customer support system
', - 'recipient' => 'ticket_customer', - 'subject' => 'Thanks for your inquiry (#{ticket.title})', - }, - }, - active: true, - created_by_id: 1, - updated_by_id: 1, -) -Trigger.create_or_update( - name: 'auto reply (on follow up of tickets)', - condition: { - 'ticket.action' => { - 'operator' => 'is', - 'value' => 'update', - }, - 'article.sender_id' => { - 'operator' => 'is', - 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, - }, - 'article.type_id' => { - 'operator' => 'is', - 'value' => [ - Ticket::Article::Type.lookup(name: 'email').id, - Ticket::Article::Type.lookup(name: 'phone').id, - Ticket::Article::Type.lookup(name: 'web').id, - ], - }, - }, - perform: { - 'notification.email' => { - 'body' => '
Your follow up for (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.
-
-
To provide additional information, please reply to this email or click on the following link: -#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} -
-
-
Your #{config.product_name} Team
-
-
Zammad, your customer support system
', - 'recipient' => 'ticket_customer', - 'subject' => 'Thanks for your follow up (#{ticket.title})', - }, - }, - active: false, - created_by_id: 1, - updated_by_id: 1, -) - -Trigger.create_or_update( - name: 'customer notification (on owner change)', - condition: { - 'ticket.owner_id' => { - 'operator' => 'has changed', - 'pre_condition' => 'current_user.id', - 'value' => '', - 'value_completion' => '', - } - }, - perform: { - 'notification.email' => { - 'body' => '

The owner of ticket (Ticket##{ticket.number}) has changed and is now "#{ticket.owner.firstname} #{ticket.owner.lastname}".

-
-

To provide additional information, please reply to this email or click on the following link: -#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} -

-
-

Zammad, your customer support system

', - 'recipient' => 'ticket_customer', - 'subject' => 'Owner has changed (#{ticket.title})', - }, - }, - active: false, - created_by_id: 1, - updated_by_id: 1, -) - -Karma::Activity.create_or_update( - name: 'ticket create', - description: 'You have created a ticket', - score: 10, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket close', - description: 'You have closed a ticket', - score: 5, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket answer 1h', - description: 'You have answered a ticket within 1h', - score: 25, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket answer 2h', - description: 'You have answered a ticket within 2h', - score: 20, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket answer 12h', - description: 'You have answered a ticket within 12h', - score: 10, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket answer 24h', - description: 'You have answered a ticket within 24h', - score: 5, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket pending state', - description: 'Usage of advanced features', - score: 2, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket escalated', - description: 'You have escalated tickets', - score: -5, - once_ttl: 60 * 60 * 24, -) -Karma::Activity.create_or_update( - name: 'ticket reminder overdue (+2 days)', - description: 'You have tickets that are over 2 days overdue', - score: -5, - once_ttl: 60 * 60 * 24, -) -Karma::Activity.create_or_update( - name: 'text module', - description: 'Usage of advanced features', - score: 4, - once_ttl: 60 * 30, -) -Karma::Activity.create_or_update( - name: 'tagging', - description: 'Usage of advanced features', - score: 4, - once_ttl: 60 * 60 * 4, -) +# this is the __ordered__ list of seed files +# extend only if needed - try to add your changes +# to the matching one of the existing files +seeds = %w(settings user_nr_1 signatures roles permissions groups links ticket_state_types ticket_states ticket_priorities ticket_article_types ticket_article_senders macros community_user_resources overviews channels report_profiles chats networks object_manager_attributes schedulers triggers karma_activities) + +# loop and require all seedfiles +# files will get executed automatically +seeds.each do |seed| + # we use require relative here since + # - we the seeds file to get loaded only once + # - we want to require it relative to the current path + require_relative "seeds/#{seed}.rb" +end # reset primary key sequences DbHelper.import_post @@ -5775,6 +35,7 @@ Locale.create_if_not_exists( ) Locale.sync Translation.sync + Calendar.init_setup # install all packages in auto_install diff --git a/db/seeds/channels.rb b/db/seeds/channels.rb new file mode 100644 index 000000000..94bdf200f --- /dev/null +++ b/db/seeds/channels.rb @@ -0,0 +1,27 @@ +Channel.create_if_not_exists( + area: 'Email::Notification', + options: { + outbound: { + adapter: 'smtp', + options: { + host: 'host.example.com', + user: '', + password: '', + ssl: true, + }, + }, + }, + group_id: 1, + preferences: { online_service_disable: true }, + active: false, +) +Channel.create_if_not_exists( + area: 'Email::Notification', + options: { + outbound: { + adapter: 'sendmail', + }, + }, + preferences: { online_service_disable: true }, + active: true, +) diff --git a/db/seeds/chats.rb b/db/seeds/chats.rb new file mode 100644 index 000000000..79f6b7314 --- /dev/null +++ b/db/seeds/chats.rb @@ -0,0 +1,8 @@ +Chat.create_if_not_exists( + name: 'default', + max_queue: 5, + note: '', + active: true, + updated_by_id: 1, + created_by_id: 1, +) diff --git a/db/seeds/community_user_resources.rb b/db/seeds/community_user_resources.rb new file mode 100644 index 000000000..e57a7c4a6 --- /dev/null +++ b/db/seeds/community_user_resources.rb @@ -0,0 +1,44 @@ +org_community = Organization.create_if_not_exists( + id: 1, + name: 'Zammad Foundation', +) +user_community = User.create_or_update( + id: 2, + login: 'nicole.braun@zammad.org', + firstname: 'Nicole', + lastname: 'Braun', + email: 'nicole.braun@zammad.org', + password: '', + active: true, + roles: [ Role.find_by(name: 'Customer') ], + organization_id: org_community.id, +) + +UserInfo.current_user_id = user_community.id + +ticket = Ticket.create( + group_id: Group.find_by(name: 'Users').id, + customer_id: User.find_by(login: 'nicole.braun@zammad.org').id, + title: 'Welcome to Zammad!', +) +Ticket::Article.create( + ticket_id: ticket.id, + type_id: Ticket::Article::Type.find_by(name: 'phone').id, + sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id, + from: 'Zammad Feedback ', + body: 'Welcome! + +Thank you for choosing Zammad. + +You will find updates and patches at https://zammad.org/. Online +documentation is available at https://zammad.org/documentation. Get +involved (discussions, contributing, ...) at https://zammad.org/participate. + +Regards, + +Your Zammad Team +', + internal: false, +) + +UserInfo.current_user_id = 1 diff --git a/db/seeds/groups.rb b/db/seeds/groups.rb new file mode 100644 index 000000000..994a22639 --- /dev/null +++ b/db/seeds/groups.rb @@ -0,0 +1,8 @@ +Group.create_if_not_exists( + id: 1, + name: 'Users', + signature_id: Signature.first.id, + note: 'Standard Group/Pool for Tickets.', + updated_by_id: 1, + created_by_id: 1 +) diff --git a/db/seeds/karma_activities.rb b/db/seeds/karma_activities.rb new file mode 100644 index 000000000..b6a6e0cc0 --- /dev/null +++ b/db/seeds/karma_activities.rb @@ -0,0 +1,66 @@ +Karma::Activity.create_or_update( + name: 'ticket create', + description: 'You have created a ticket', + score: 10, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket close', + description: 'You have closed a ticket', + score: 5, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket answer 1h', + description: 'You have answered a ticket within 1h', + score: 25, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket answer 2h', + description: 'You have answered a ticket within 2h', + score: 20, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket answer 12h', + description: 'You have answered a ticket within 12h', + score: 10, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket answer 24h', + description: 'You have answered a ticket within 24h', + score: 5, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket pending state', + description: 'Usage of advanced features', + score: 2, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket escalated', + description: 'You have escalated tickets', + score: -5, + once_ttl: 60 * 60 * 24, +) +Karma::Activity.create_or_update( + name: 'ticket reminder overdue (+2 days)', + description: 'You have tickets that are over 2 days overdue', + score: -5, + once_ttl: 60 * 60 * 24, +) +Karma::Activity.create_or_update( + name: 'text module', + description: 'Usage of advanced features', + score: 4, + once_ttl: 60 * 30, +) +Karma::Activity.create_or_update( + name: 'tagging', + description: 'Usage of advanced features', + score: 4, + once_ttl: 60 * 60 * 4, +) diff --git a/db/seeds/links.rb b/db/seeds/links.rb new file mode 100644 index 000000000..d10923779 --- /dev/null +++ b/db/seeds/links.rb @@ -0,0 +1,6 @@ +Link::Type.create_if_not_exists(id: 1, name: 'normal') +Link::Object.create_if_not_exists(id: 1, name: 'Ticket') +Link::Object.create_if_not_exists(id: 2, name: 'Announcement') +Link::Object.create_if_not_exists(id: 3, name: 'Question/Answer') +Link::Object.create_if_not_exists(id: 4, name: 'Idea') +Link::Object.create_if_not_exists(id: 5, name: 'Bug') diff --git a/db/seeds/macros.rb b/db/seeds/macros.rb new file mode 100644 index 000000000..439bd31ea --- /dev/null +++ b/db/seeds/macros.rb @@ -0,0 +1,18 @@ +Macro.create_if_not_exists( + name: 'Close & Tag as Spam', + perform: { + 'ticket.state_id' => { + value: Ticket::State.by_category(:closed).first.id, + }, + 'ticket.tags' => { + operator: 'add', + value: 'spam', + }, + 'ticket.owner_id' => { + pre_condition: 'current_user.id', + value: '', + }, + }, + note: 'example macro', + active: true, +) diff --git a/db/seeds/networks.rb b/db/seeds/networks.rb new file mode 100644 index 000000000..4da71d606 --- /dev/null +++ b/db/seeds/networks.rb @@ -0,0 +1,100 @@ +network = Network.create_if_not_exists( + id: 1, + name: 'base', +) + +Network::Category::Type.create_if_not_exists( + id: 1, + name: 'Announcement', +) +Network::Category::Type.create_if_not_exists( + id: 2, + name: 'Idea', +) +Network::Category::Type.create_if_not_exists( + id: 3, + name: 'Question', +) +Network::Category::Type.create_if_not_exists( + id: 4, + name: 'Bug Report', +) + +Network::Privacy.create_if_not_exists( + id: 1, + name: 'logged in', + key: 'loggedIn', +) +Network::Privacy.create_if_not_exists( + id: 2, + name: 'logged in and moderator', + key: 'loggedInModerator', +) +Network::Category.create_if_not_exists( + id: 1, + name: 'Announcements', + network_id: network.id, + network_category_type_id: Network::Category::Type.find_by(name: 'Announcement').id, + network_privacy_id: Network::Privacy.find_by(name: 'logged in and moderator').id, + allow_comments: true, +) +Network::Category.create_if_not_exists( + id: 2, + name: 'Questions', + network_id: network.id, + allow_comments: true, + network_category_type_id: Network::Category::Type.find_by(name: 'Question').id, + network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, +) +Network::Category.create_if_not_exists( + id: 3, + name: 'Ideas', + network_id: network.id, + network_category_type_id: Network::Category::Type.find_by(name: 'Idea').id, + network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, + allow_comments: true, +) +Network::Category.create_if_not_exists( + id: 4, + name: 'Bug Reports', + network_id: network.id, + network_category_type_id: Network::Category::Type.find_by(name: 'Bug Report').id, + network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, + allow_comments: true, +) +item = Network::Item.create( + title: 'Example Announcement', + body: 'Some announcement....', + network_category_id: Network::Category.find_by(name: 'Announcements').id, +) +Network::Item::Comment.create( + network_item_id: item.id, + body: 'Some comment....', +) +item = Network::Item.create( + title: 'Example Question?', + body: 'Some questions....', + network_category_id: Network::Category.find_by(name: 'Questions').id, +) +Network::Item::Comment.create( + network_item_id: item.id, + body: 'Some comment....', +) +item = Network::Item.create( + title: 'Example Idea', + body: 'Some idea....', + network_category_id: Network::Category.find_by(name: 'Ideas').id, +) +Network::Item::Comment.create( + network_item_id: item.id, + body: 'Some comment....', +) +item = Network::Item.create( + title: 'Example Bug Report', + body: 'Some bug....', + network_category_id: Network::Category.find_by(name: 'Bug Reports').id, +) +Network::Item::Comment.create( + network_item_id: item.id, + body: 'Some comment....', +) diff --git a/db/seeds/object_manager_attributes.rb b/db/seeds/object_manager_attributes.rb new file mode 100644 index 000000000..6e70e8ed6 --- /dev/null +++ b/db/seeds/object_manager_attributes.rb @@ -0,0 +1,1667 @@ +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'title', + display: 'Title', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 200, + null: false, + translate: false, + }, + editable: false, + active: true, + screens: { + create_top: { + '-all-' => { + null: false, + }, + }, + edit: {}, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 15, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'customer_id', + display: 'Customer', + data_type: 'user_autocompletion', + data_option: { + relation: 'User', + autocapitalize: false, + multiple: false, + guess: true, + null: false, + limit: 200, + placeholder: 'Enter Person or Organization/Company', + minLengt: 2, + translate: false, + permission: ['ticket.agent'], + }, + editable: false, + active: true, + screens: { + create_top: { + '-all-' => { + null: false, + }, + }, + edit: {}, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 10, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'type', + display: 'Type', + data_type: 'select', + data_option: { + default: '', + options: { + 'Incident' => 'Incident', + 'Problem' => 'Problem', + 'Request for Change' => 'Request for Change', + }, + nulloption: true, + multiple: false, + null: true, + translate: true, + }, + editable: true, + active: false, + screens: { + create_middle: { + '-all-' => { + null: false, + item_class: 'column', + }, + }, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 20, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'group_id', + display: 'Group', + data_type: 'select', + data_option: { + default: '', + relation: 'Group', + relation_condition: { access: 'rw' }, + nulloption: true, + multiple: false, + null: false, + translate: false, + only_shown_if_selectable: true, + permission: ['ticket.agent', 'ticket.customer'], + }, + editable: false, + active: true, + screens: { + create_middle: { + '-all-' => { + null: false, + item_class: 'column', + }, + }, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 25, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'owner_id', + display: 'Owner', + data_type: 'select', + data_option: { + default: '', + relation: 'User', + relation_condition: { roles: 'Agent' }, + nulloption: true, + multiple: false, + null: true, + translate: false, + permission: ['ticket.agent'], + }, + editable: false, + active: true, + screens: { + create_middle: { + '-all-' => { + null: true, + item_class: 'column', + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 30, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'state_id', + display: 'State', + data_type: 'select', + data_option: { + relation: 'TicketState', + nulloption: true, + multiple: false, + null: false, + default: Ticket::State.find_by(default_follow_up: true).id, + translate: true, + filter: Ticket::State.by_category(:viewable).pluck(:id), + }, + editable: false, + active: true, + screens: { + create_middle: { + 'ticket.agent' => { + null: false, + item_class: 'column', + filter: Ticket::State.by_category(:viewable_agent_new).pluck(:id), + }, + 'ticket.customer' => { + item_class: 'column', + nulloption: false, + null: true, + filter: Ticket::State.by_category(:viewable_customer_new).pluck(:id), + default: Ticket::State.find_by(default_create: true).id, + }, + }, + edit: { + 'ticket.agent' => { + nulloption: false, + null: false, + filter: Ticket::State.by_category(:viewable_agent_edit).pluck(:id), + }, + 'ticket.customer' => { + nulloption: false, + null: true, + filter: Ticket::State.by_category(:viewable_customer_edit).pluck(:id), + default: Ticket::State.find_by(default_follow_up: true).id, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 40, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'pending_time', + display: 'Pending till', + data_type: 'datetime', + data_option: { + future: true, + past: false, + diff: 24, + null: true, + translate: true, + required_if: { + state_id: Ticket::State.by_category(:pending).pluck(:id), + }, + shown_if: { + state_id: Ticket::State.by_category(:pending).pluck(:id), + }, + }, + editable: false, + active: true, + screens: { + create_middle: { + '-all-' => { + null: false, + item_class: 'column', + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 41, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'priority_id', + display: 'Priority', + data_type: 'select', + data_option: { + relation: 'TicketPriority', + nulloption: false, + multiple: false, + null: false, + default: Ticket::Priority.find_by(default_create: true).id, + translate: true, + }, + editable: false, + active: true, + screens: { + create_middle: { + 'ticket.agent' => { + null: false, + item_class: 'column', + }, + }, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 80, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'tags', + display: 'Tags', + data_type: 'tag', + data_option: { + type: 'text', + null: true, + translate: false, + }, + editable: false, + active: true, + screens: { + create_bottom: { + 'ticket.agent' => { + null: true, + }, + }, + edit: {}, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 900, +) + +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'type_id', + display: 'Type', + data_type: 'select', + data_option: { + relation: 'TicketArticleType', + nulloption: false, + multiple: false, + null: false, + default: Ticket::Article::Type.lookup(name: 'note').id, + translate: true, + }, + editable: false, + active: true, + screens: { + create_middle: {}, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 100, +) + +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'internal', + display: 'Visibility', + data_type: 'select', + data_option: { + options: { true: 'internal', false: 'public' }, + nulloption: false, + multiple: false, + null: true, + default: false, + translate: true, + }, + editable: false, + active: true, + screens: { + create_middle: {}, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'to', + display: 'To', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 1000, + null: true, + }, + editable: false, + active: true, + screens: { + create_middle: {}, + edit: { + 'ticket.agent' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 300, +) +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'cc', + display: 'Cc', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 1000, + null: true, + }, + editable: false, + active: true, + screens: { + create_top: {}, + create_middle: {}, + edit: { + 'ticket.agent' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'body', + display: 'Text', + data_type: 'richtext', + data_option: { + type: 'richtext', + maxlength: 20_000, + upload: true, + rows: 8, + null: true, + }, + editable: false, + active: true, + screens: { + create_top: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'login', + display: 'Login', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 100, + null: true, + autocapitalize: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: {}, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 100, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'firstname', + display: 'Firstname', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: { + '-all-' => { + null: false, + }, + }, + invite_agent: { + '-all-' => { + null: false, + }, + }, + invite_customer: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'lastname', + display: 'Lastname', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: { + '-all-' => { + null: false, + }, + }, + invite_agent: { + '-all-' => { + null: false, + }, + }, + invite_customer: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 300, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'email', + display: 'Email', + data_type: 'input', + data_option: { + type: 'email', + maxlength: 150, + null: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: { + '-all-' => { + null: false, + }, + }, + invite_agent: { + '-all-' => { + null: false, + }, + }, + invite_customer: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'web', + display: 'Web', + data_type: 'input', + data_option: { + type: 'url', + maxlength: 250, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'phone', + display: 'Phone', + data_type: 'input', + data_option: { + type: 'tel', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'mobile', + display: 'Mobile', + data_type: 'input', + data_option: { + type: 'tel', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 700, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'fax', + display: 'Fax', + data_type: 'input', + data_option: { + type: 'tel', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 800, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'organization_id', + display: 'Organization', + data_type: 'autocompletion_ajax', + data_option: { + multiple: false, + nulloption: true, + null: true, + relation: 'Organization', + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 900, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'department', + display: 'Department', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 200, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: true, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1000, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'street', + display: 'Street', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 100, + null: true, + }, + editable: true, + active: false, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1100, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'zip', + display: 'Zip', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: true, + active: false, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'city', + display: 'City', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: true, + active: false, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1300, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'address', + display: 'Address', + data_type: 'textarea', + data_option: { + type: 'text', + maxlength: 500, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: true, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1350, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'password', + display: 'Password', + data_type: 'input', + data_option: { + type: 'password', + maxlength: 100, + null: true, + autocomplete: 'new-password', + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: { + '-all-' => { + null: false, + }, + }, + invite_agent: {}, + invite_customer: {}, + edit: { + 'admin.user' => { + null: true, + }, + }, + view: {} + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'vip', + display: 'VIP', + data_type: 'boolean', + data_option: { + null: true, + default: false, + item_class: 'formGroup--halfSize', + options: { + false: 'no', + true: 'yes', + }, + translate: true, + permission: ['admin.user', 'ticket.agent'], + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1490, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'note', + display: 'Note', + data_type: 'richtext', + data_option: { + type: 'text', + maxlength: 250, + null: true, + note: 'Notes are visible to agents only, never to customers.', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'role_ids', + display: 'Permissions', + data_type: 'user_permission', + data_option: { + null: false, + item_class: 'checkbox', + permission: ['admin.user'], + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: { + '-all-' => { + null: false, + default: [Role.lookup(name: 'Agent').id], + }, + }, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'active', + display: 'Active', + data_type: 'active', + data_option: { + null: true, + default: true, + permission: ['admin.user', 'ticket.agent'], + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1800, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'name', + display: 'Name', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'shared', + display: 'Shared organization', + data_type: 'boolean', + data_option: { + null: true, + default: true, + note: 'Customers in the organization can view each other items.', + item_class: 'formGroup--halfSize', + options: { + true: 'yes', + false: 'no', + }, + translate: true, + permission: ['admin.organization'], + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'domain_assignment', + display: 'Domain based assignment', + data_type: 'boolean', + data_option: { + null: true, + default: false, + note: 'Assign Users based on users domain.', + item_class: 'formGroup--halfSize', + options: { + true: 'yes', + false: 'no', + }, + translate: true, + permission: ['admin.organization'], + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1410, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'domain', + display: 'Domain', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1420, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'note', + display: 'Note', + data_type: 'richtext', + data_option: { + type: 'text', + maxlength: 250, + null: true, + note: 'Notes are visible to agents only, never to customers.', + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'active', + display: 'Active', + data_type: 'active', + data_option: { + null: true, + default: true, + permission: ['admin.organization'], + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1800, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'name', + display: 'Name', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: false, + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'assignment_timeout', + display: 'Assignment Timeout', + data_type: 'integer', + data_option: { + maxlength: 150, + null: true, + note: 'Assignment timeout in minutes if assigned agent is not working on it. Ticket will be shown as unassigend.', + min: 0, + max: 999_999, + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 300, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'follow_up_possible', + display: 'Follow up possible', + data_type: 'select', + data_option: { + default: 'yes', + options: { + yes: 'yes', + new_ticket: 'do not reopen Ticket but create new Ticket' + }, + null: false, + note: 'Follow up for closed ticket possible or not.', + translate: true + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'follow_up_assignment', + display: 'Assign Follow Ups', + data_type: 'select', + data_option: { + default: 'yes', + options: { + true: 'yes', + false: 'no', + }, + null: false, + note: 'Assign follow up to latest agent again.', + translate: true + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'email_address_id', + display: 'Email', + data_type: 'select', + data_option: { + default: '', + multiple: false, + null: true, + relation: 'EmailAddress', + nulloption: true, + do_not_log: true, + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'signature_id', + display: 'Signature', + data_type: 'select', + data_option: { + default: '', + multiple: false, + null: true, + relation: 'Signature', + nulloption: true, + do_not_log: true, + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'note', + display: 'Note', + data_type: 'richtext', + data_option: { + type: 'text', + maxlength: 250, + null: true, + note: 'Notes are visible to agents only, never to customers.', + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'active', + display: 'Active', + data_type: 'active', + data_option: { + null: true, + default: true, + permission: ['admin.group'], + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-': { + null: false, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1800, +) diff --git a/db/seeds/overviews.rb b/db/seeds/overviews.rb new file mode 100644 index 000000000..80d66a00b --- /dev/null +++ b/db/seeds/overviews.rb @@ -0,0 +1,216 @@ +overview_role = Role.find_by(name: 'Agent') +Overview.create_if_not_exists( + name: 'My assigned Tickets', + link: 'my_assigned', + prio: 1000, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:open).pluck(:id), + }, + 'ticket.owner_id' => { + operator: 'is', + pre_condition: 'current_user.id', + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group created_at), + s: %w(title customer group created_at), + m: %w(number title customer group created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'Unassigned & Open', + link: 'all_unassigned', + prio: 1010, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:work_on_all).pluck(:id), + }, + 'ticket.owner_id' => { + operator: 'is', + pre_condition: 'not_set', + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group created_at), + s: %w(title customer group created_at), + m: %w(number title customer group created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'My pending reached Tickets', + link: 'my_pending_reached', + prio: 1020, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:pending_reminder).pluck(:id), + }, + 'ticket.owner_id' => { + operator: 'is', + pre_condition: 'current_user.id', + }, + 'ticket.pending_time' => { + operator: 'within next (relative)', + value: 0, + range: 'minute', + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group created_at), + s: %w(title customer group created_at), + m: %w(number title customer group created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'Open', + link: 'all_open', + prio: 1030, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:work_on_all).pluck(:id), + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group state owner created_at), + s: %w(title customer group state owner created_at), + m: %w(number title customer group state owner created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'Pending reached', + link: 'all_pending_reached', + prio: 1040, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:pending_reminder).pluck(:id), + }, + 'ticket.pending_time' => { + operator: 'within next (relative)', + value: 0, + range: 'minute', + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group owner created_at), + s: %w(title customer group owner created_at), + m: %w(number title customer group owner created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'Escalated', + link: 'all_escalated', + prio: 1050, + role_ids: [overview_role.id], + condition: { + 'ticket.escalation_at' => { + operator: 'within next (relative)', + value: '10', + range: 'minute', + }, + }, + order: { + by: 'escalation_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group owner escalation_at), + s: %w(title customer group owner escalation_at), + m: %w(number title customer group owner escalation_at), + view_mode_default: 's', + }, +) + +overview_role = Role.find_by(name: 'Customer') +Overview.create_if_not_exists( + name: 'My Tickets', + link: 'my_tickets', + prio: 1100, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:viewable).pluck(:id), + }, + 'ticket.customer_id' => { + operator: 'is', + pre_condition: 'current_user.id', + }, + }, + order: { + by: 'created_at', + direction: 'DESC', + }, + view: { + d: %w(title customer state created_at), + s: %w(number title state created_at), + m: %w(number title state created_at), + view_mode_default: 's', + }, +) +Overview.create_if_not_exists( + name: 'My Organization Tickets', + link: 'my_organization_tickets', + prio: 1200, + role_ids: [overview_role.id], + organization_shared: true, + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:viewable).pluck(:id), + }, + 'ticket.organization_id' => { + operator: 'is', + pre_condition: 'current_user.organization_id', + }, + }, + order: { + by: 'created_at', + direction: 'DESC', + }, + view: { + d: %w(title customer state created_at), + s: %w(number title customer state created_at), + m: %w(number title customer state created_at), + view_mode_default: 's', + }, +) diff --git a/db/seeds/permissions.rb b/db/seeds/permissions.rb new file mode 100644 index 000000000..fbd8e60fa --- /dev/null +++ b/db/seeds/permissions.rb @@ -0,0 +1,361 @@ +Permission.create_if_not_exists( + name: 'admin', + note: 'Admin Interface', + preferences: {}, +) +Permission.create_if_not_exists( + name: 'admin.user', + note: 'Manage %s', + preferences: { + translations: ['Users'] + }, +) +Permission.create_if_not_exists( + name: 'admin.group', + note: 'Manage %s', + preferences: { + translations: ['Groups'] + }, +) +Permission.create_if_not_exists( + name: 'admin.role', + note: 'Manage %s', + preferences: { + translations: ['Roles'] + }, +) +Permission.create_if_not_exists( + name: 'admin.organization', + note: 'Manage %s', + preferences: { + translations: ['Organizations'] + }, +) +Permission.create_if_not_exists( + name: 'admin.overview', + note: 'Manage %s', + preferences: { + translations: ['Overviews'] + }, +) +Permission.create_if_not_exists( + name: 'admin.text_module', + note: 'Manage %s', + preferences: { + translations: ['Text Modules'] + }, +) +Permission.create_if_not_exists( + name: 'admin.macro', + note: 'Manage %s', + preferences: { + translations: ['Macros'] + }, +) +Permission.create_if_not_exists( + name: 'admin.tag', + note: 'Manage %s', + preferences: { + translations: ['Tags'] + }, +) +Permission.create_if_not_exists( + name: 'admin.calendar', + note: 'Manage %s', + preferences: { + translations: ['Calendar'] + }, +) +Permission.create_if_not_exists( + name: 'admin.sla', + note: 'Manage %s', + preferences: { + translations: ['SLA'] + }, +) +Permission.create_if_not_exists( + name: 'admin.scheduler', + note: 'Manage %s', + preferences: { + translations: ['Scheduler'] + }, +) +Permission.create_if_not_exists( + name: 'admin.report_profile', + note: 'Manage %s', + preferences: { + translations: ['Report Profiles'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_web', + note: 'Manage %s', + preferences: { + translations: ['Channel - Web'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_formular', + note: 'Manage %s', + preferences: { + translations: ['Channel - Formular'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_email', + note: 'Manage %s', + preferences: { + translations: ['Channel - Email'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_twitter', + note: 'Manage %s', + preferences: { + translations: ['Channel - Twitter'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_facebook', + note: 'Manage %s', + preferences: { + translations: ['Channel - Facebook'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_telegram', + note: 'Manage %s', + preferences: { + translations: ['Channel - Telegram'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_chat', + note: 'Manage %s', + preferences: { + translations: ['Channel - Chat'] + }, +) +Permission.create_if_not_exists( + name: 'admin.branding', + note: 'Manage %s', + preferences: { + translations: ['Branding'] + }, +) +Permission.create_if_not_exists( + name: 'admin.setting_system', + note: 'Manage %s Settings', + preferences: { + translations: ['System'] + }, +) +Permission.create_if_not_exists( + name: 'admin.security', + note: 'Manage %s Settings', + preferences: { + translations: ['Security'] + }, +) +Permission.create_if_not_exists( + name: 'admin.ticket', + note: 'Manage %s Settings', + preferences: { + translations: ['Ticket'] + }, +) +Permission.create_if_not_exists( + name: 'admin.package', + note: 'Manage %s', + preferences: { + translations: ['Packages'] + }, +) +Permission.create_if_not_exists( + name: 'admin.integration', + note: 'Manage %s', + preferences: { + translations: ['Integrations'] + }, +) +Permission.create_if_not_exists( + name: 'admin.api', + note: 'Manage %s', + preferences: { + translations: ['API'] + }, +) +Permission.create_if_not_exists( + name: 'admin.object', + note: 'Manage %s', + preferences: { + translations: ['Objects'] + }, +) +Permission.create_if_not_exists( + name: 'admin.translation', + note: 'Manage %s', + preferences: { + translations: ['Translations'] + }, +) +Permission.create_if_not_exists( + name: 'admin.monitoring', + note: 'Manage %s', + preferences: { + translations: ['Monitoring'] + }, +) +Permission.create_if_not_exists( + name: 'admin.maintenance', + note: 'Manage %s', + preferences: { + translations: ['Maintenance'] + }, +) +Permission.create_if_not_exists( + name: 'admin.session', + note: 'Manage %s', + preferences: { + translations: ['Sessions'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences', + note: 'User Preferences', + preferences: {}, +) +Permission.create_if_not_exists( + name: 'user_preferences.password', + note: 'Change %s', + preferences: { + translations: ['Password'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.notifications', + note: 'Manage %s', + preferences: { + translations: ['Notifications'], + required: ['ticket.agent'], + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.access_token', + note: 'Manage %s', + preferences: { + translations: ['Token Access'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.language', + note: 'Change %s', + preferences: { + translations: ['Language'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.linked_accounts', + note: 'Manage %s', + preferences: { + translations: ['Linked Accounts'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.device', + note: 'Manage %s', + preferences: { + translations: ['Devices'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.avatar', + note: 'Manage %s', + preferences: { + translations: ['Avatar'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.calendar', + note: 'Access to %s', + preferences: { + translations: ['Calendars'], + required: ['ticket.agent'], + }, +) + +Permission.create_if_not_exists( + name: 'report', + note: 'Report Interface', + preferences: {}, +) +Permission.create_if_not_exists( + name: 'ticket', + note: 'Ticket Interface', + preferences: { + disabled: true + }, +) +Permission.create_if_not_exists( + name: 'ticket.agent', + note: 'Access to Agent Tickets based on Group Access', + preferences: { + not: ['ticket.customer'], + plugin: ['groups'] + }, +) +Permission.create_if_not_exists( + name: 'ticket.customer', + note: 'Access to Customer Tickets based on current_user.id and current_user.organization_id', + preferences: { + not: ['ticket.agent'], + }, +) +Permission.create_if_not_exists( + name: 'chat', + note: 'Access to %s', + preferences: { + translations: ['Chat'] + }, +) +Permission.create_if_not_exists( + name: 'chat.agent', + note: 'Access to %s', + preferences: { + translations: ['Chat'], + not: ['chat.customer'], + }, +) +Permission.create_if_not_exists( + name: 'cti', + note: 'CTI', + preferences: { + disabled: true + }, +) +Permission.create_if_not_exists( + name: 'cti.agent', + note: 'Access to %s', + preferences: { + translations: ['CTI'], + not: ['cti.customer'], + }, +) + +admin = Role.find_by(name: 'Admin') +admin.permission_grant('user_preferences') +admin.permission_grant('admin') +admin.permission_grant('report') + +agent = Role.find_by(name: 'Agent') +agent.permission_grant('user_preferences') +agent.permission_grant('ticket.agent') +agent.permission_grant('chat.agent') +agent.permission_grant('cti.agent') + +customer = Role.find_by(name: 'Customer') +customer.permission_grant('user_preferences.password') +customer.permission_grant('user_preferences.language') +customer.permission_grant('user_preferences.linked_accounts') +customer.permission_grant('user_preferences.avatar') +customer.permission_grant('ticket.customer') diff --git a/db/seeds/report_profiles.rb b/db/seeds/report_profiles.rb new file mode 100644 index 000000000..803bce862 --- /dev/null +++ b/db/seeds/report_profiles.rb @@ -0,0 +1,7 @@ +Report::Profile.create_if_not_exists( + name: '-all-', + condition: {}, + active: true, + updated_by_id: 1, + created_by_id: 1, +) diff --git a/db/seeds/roles.rb b/db/seeds/roles.rb new file mode 100644 index 000000000..a1bd66e6f --- /dev/null +++ b/db/seeds/roles.rb @@ -0,0 +1,33 @@ +Role.create_if_not_exists( + id: 1, + name: 'Admin', + note: 'To configure your system.', + preferences: { + not: ['Customer'], + }, + default_at_signup: false, + updated_by_id: 1, + created_by_id: 1 +) +Role.create_if_not_exists( + id: 2, + name: 'Agent', + note: 'To work on Tickets.', + default_at_signup: false, + preferences: { + not: ['Customer'], + }, + updated_by_id: 1, + created_by_id: 1 +) +Role.create_if_not_exists( + id: 3, + name: 'Customer', + note: 'People who create Tickets ask for help.', + preferences: { + not: %w(Agent Admin), + }, + default_at_signup: true, + updated_by_id: 1, + created_by_id: 1 +) diff --git a/db/seeds/schedulers.rb b/db/seeds/schedulers.rb new file mode 100644 index 000000000..94fbe49f6 --- /dev/null +++ b/db/seeds/schedulers.rb @@ -0,0 +1,167 @@ +Scheduler.create_if_not_exists( + name: 'Process pending tickets', + method: 'Ticket.process_pending', + period: 15.minutes, + prio: 1, + active: true, +) +Scheduler.create_if_not_exists( + name: 'Process escalation tickets', + method: 'Ticket.process_escalation', + period: 5.minutes, + prio: 1, + active: true, +) +Scheduler.create_if_not_exists( + name: 'Import OTRS diff load', + method: 'Import::OTRS.diff_worker', + period: 3.minutes, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Check Channels', + method: 'Channel.fetch', + period: 30.seconds, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Check streams for Channel', + method: 'Channel.stream', + period: 60.seconds, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Generate Session data', + method: 'Sessions.jobs', + period: 60.seconds, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Execute jobs', + method: 'Job.run', + period: 5.minutes, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Cleanup expired sessions', + method: 'SessionHelper.cleanup_expired', + period: 60 * 60 * 12, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Delete old activity stream entries.', + method: 'ActivityStream.cleanup', + period: 1.day, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Delete old entries.', + method: 'RecentView.cleanup', + period: 1.day, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Delete old online notification entries.', + method: 'OnlineNotification.cleanup', + period: 2.hours, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Delete old token entries.', + method: 'Token.cleanup', + period: 30.days, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Closed chat sessions where participients are offline.', + method: 'Chat.cleanup_close', + period: 15.minutes, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Cleanup closed sessions.', + method: 'Chat.cleanup', + period: 5.days, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Sync calendars with ical feeds.', + method: 'Calendar.sync', + period: 1.day, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Generate user based stats.', + method: 'Stats.generate', + period: 11.minutes, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Delete old stats store entries.', + method: 'StatsStore.cleanup', + period: 31.days, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Cleanup HttpLog', + method: 'HttpLog.cleanup', + period: 1.day, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Import Jobs', + method: 'ImportJob.start_registered', + period: 1.hour, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1 +) diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb new file mode 100644 index 000000000..cec9085ef --- /dev/null +++ b/db/seeds/settings.rb @@ -0,0 +1,2798 @@ +Setting.create_if_not_exists( + title: 'Application secret', + name: 'application_secret', + area: 'Core', + description: 'Defines the random application secret.', + options: {}, + state: SecureRandom.hex(128), + preferences: { + permission: ['admin'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'System Init Done', + name: 'system_init_done', + area: 'Core', + description: 'Defines if application is in init mode.', + options: {}, + state: false, + preferences: { online_service_disable: true }, + frontend: true +) +Setting.create_if_not_exists( + title: 'App Version', + name: 'app_version', + area: 'Core::WebApp', + description: 'Only used internally to propagate current web app version to clients.', + options: {}, + state: '', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Maintenance Mode', + name: 'maintenance_mode', + area: 'Core::WebApp', + description: 'Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.', + options: {}, + state: false, + preferences: { + permission: ['admin.maintenance'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Maintenance Login', + name: 'maintenance_login', + area: 'Core::WebApp', + description: 'Put a message on the login page. To change it, click on the text area below and change it inline.', + options: {}, + state: false, + preferences: { + permission: ['admin.maintenance'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Maintenance Login', + name: 'maintenance_login_message', + area: 'Core::WebApp', + description: 'Message for login page.', + options: {}, + state: 'Something about to share. Click here to change.', + preferences: { + permission: ['admin.maintenance'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Developer System', + name: 'developer_mode', + area: 'Core::Develop', + description: 'Defines if application is in developer mode (useful for developer, all users have the same password, password reset will work without email delivery).', + options: {}, + state: false, + preferences: { online_service_disable: true }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Online Service', + name: 'system_online_service', + area: 'Core', + description: 'Defines if application is used as online service.', + options: {}, + state: false, + preferences: { online_service_disable: true }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Product Name', + name: 'product_name', + area: 'System::Branding', + description: 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.', + options: { + form: [ + { + display: '', + null: false, + name: 'product_name', + tag: 'input', + }, + ], + }, + preferences: { + render: true, + prio: 1, + placeholder: true, + permission: ['admin.branding'], + }, + state: 'Zammad Helpdesk', + frontend: true +) +Setting.create_if_not_exists( + title: 'Logo', + name: 'product_logo', + area: 'System::Branding', + description: 'Defines the logo of the application, shown in the web interface.', + options: { + form: [ + { + display: '', + null: false, + name: 'product_logo', + tag: 'input', + }, + ], + }, + preferences: { + prio: 3, + controller: 'SettingsAreaLogo', + permission: ['admin.branding'], + }, + state: 'logo.svg', + frontend: true +) +Setting.create_if_not_exists( + title: 'Organization', + name: 'organization', + area: 'System::Branding', + description: 'Will be shown in the app and is included in email footers.', + options: { + form: [ + { + display: '', + null: false, + name: 'organization', + tag: 'input', + }, + ], + }, + state: '', + preferences: { + prio: 2, + placeholder: true, + permission: ['admin.branding'], + }, + frontend: true +) +Setting.create_or_update( + title: 'Pretty Date', + name: 'pretty_date_format', + area: 'System::Branding', + description: 'Defines pretty date format.', + options: { + form: [ + { + display: '', + null: false, + name: 'pretty_date_format', + tag: 'select', + options: { + 'relative': 'relative - e. g. "2 hours ago" or "2 days and 15 minutes ago"', + 'absolute': 'absolute - e. g. "Monday 09:30" or "Tuesday 23. Feb 14:20"', + }, + }, + ], + }, + preferences: { + render: true, + prio: 10, + permission: ['admin.branding'], + }, + state: 'relative', + frontend: true +) +options = {} +(10..99).each { |item| + options[item] = item +} +system_id = rand(10..99) +Setting.create_if_not_exists( + title: 'SystemID', + name: 'system_id', + area: 'System::Base', + description: 'Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).', + options: { + form: [ + { + display: '', + null: true, + name: 'system_id', + tag: 'select', + options: options, + }, + ], + }, + state: system_id, + preferences: { + online_service_disable: true, + placeholder: true, + authentication: true, + permission: ['admin.system'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Fully Qualified Domain Name', + name: 'fqdn', + area: 'System::Base', + description: 'Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.', + options: { + form: [ + { + display: '', + null: false, + name: 'fqdn', + tag: 'input', + }, + ], + }, + state: 'zammad.example.com', + preferences: { + online_service_disable: true, + placeholder: true, + permission: ['admin.system'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Websocket port', + name: 'websocket_port', + area: 'System::WebSocket', + description: 'Defines the port of the websocket server.', + options: { + form: [ + { + display: '', + null: false, + name: 'websocket_port', + tag: 'input', + }, + ], + }, + state: '6042', + preferences: { online_service_disable: true }, + frontend: true +) +Setting.create_if_not_exists( + title: 'HTTP type', + name: 'http_type', + area: 'System::Base', + description: 'Define the http protocol of your instance.', + options: { + form: [ + { + display: '', + null: true, + name: 'http_type', + tag: 'select', + options: { + 'https' => 'https', + 'http' => 'http', + }, + }, + ], + }, + state: 'http', + preferences: { + online_service_disable: true, + placeholder: true, + permission: ['admin.system'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Storage Mechanism', + name: 'storage_provider', + area: 'System::Storage', + description: '"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. You can switch between the modules even on a system that is already in production without any loss of data.', + options: { + form: [ + { + display: '', + null: true, + name: 'storage_provider', + tag: 'select', + tranlate: true, + options: { + 'DB' => 'Database', + 'File' => 'Filesystem', + }, + }, + ], + }, + state: 'DB', + preferences: { + controller: 'SettingsAreaStorageProvider', + online_service_disable: true, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Image Service', + name: 'image_backend', + area: 'System::Services', + description: 'Defines the backend for user and organization image lookups.', + options: { + form: [ + { + display: '', + null: true, + name: 'image_backend', + tag: 'select', + options: { + '' => '-', + 'Service::Image::Zammad' => 'Zammad Image Service', + }, + }, + ], + }, + state: 'Service::Image::Zammad', + preferences: { + prio: 1, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Geo IP Service', + name: 'geo_ip_backend', + area: 'System::Services', + description: 'Defines the backend for geo IP lookups. Shows also location of an IP address if an IP address is shown.', + options: { + form: [ + { + display: '', + null: true, + name: 'geo_ip_backend', + tag: 'select', + options: { + '' => '-', + 'Service::GeoIp::Zammad' => 'Zammad GeoIP Service', + }, + }, + ], + }, + state: 'Service::GeoIp::Zammad', + preferences: { + prio: 2, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Geo Location Service', + name: 'geo_location_backend', + area: 'System::Services', + description: 'Defines the backend for geo location lookups to store geo locations for addresses.', + options: { + form: [ + { + display: '', + null: true, + name: 'geo_location_backend', + tag: 'select', + options: { + '' => '-', + 'Service::GeoLocation::Gmaps' => 'Google Maps', + }, + }, + ], + }, + state: 'Service::GeoLocation::Gmaps', + preferences: { + prio: 3, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Geo Calendar Service', + name: 'geo_calendar_backend', + area: 'System::Services', + description: 'Defines the backend for geo calendar lookups. Used for initial calendar succession.', + options: { + form: [ + { + display: '', + null: true, + name: 'geo_calendar_backend', + tag: 'select', + options: { + '' => '-', + 'Service::GeoCalendar::Zammad' => 'Zammad GeoCalendar Service', + }, + }, + ], + }, + state: 'Service::GeoCalendar::Zammad', + preferences: { + prio: 2, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Proxy Settings', + name: 'proxy', + area: 'System::Network', + description: 'Address of the proxy server for http and https resources.', + options: { + form: [ + { + display: '', + null: false, + name: 'proxy', + tag: 'input', + placeholder: 'proxy.example.com:3128', + }, + ], + }, + state: '', + preferences: { + online_service_disable: true, + controller: 'SettingsAreaProxy', + prio: 1, + permission: ['admin.system'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Proxy User', + name: 'proxy_username', + area: 'System::Network', + description: 'Username for proxy connection.', + options: { + form: [ + { + display: '', + null: false, + name: 'proxy_username', + tag: 'input', + }, + ], + }, + state: '', + preferences: { + disabled: true, + online_service_disable: true, + prio: 2, + permission: ['admin.system'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Proxy Password', + name: 'proxy_password', + area: 'System::Network', + description: 'Password for proxy connection.', + options: { + form: [ + { + display: '', + null: false, + name: 'proxy_passowrd', + tag: 'input', + }, + ], + }, + state: '', + preferences: { + disabled: true, + online_service_disable: true, + prio: 3, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Send client stats', + name: 'ui_send_client_stats', + area: 'System::UI', + description: 'Send client stats/error message to central server to improve the usability.', + options: { + form: [ + { + display: '', + null: true, + name: 'ui_send_client_stats', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.system'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Client storage', + name: 'ui_client_storage', + area: 'System::UI', + description: 'Use client storage to cache data to enhance performance of application.', + options: { + form: [ + { + display: '', + null: true, + name: 'ui_client_storage', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 2, + permission: ['admin.system'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Define default visibility of new a new article', + name: 'ui_ticket_zoom_article_new_internal', + area: 'UI::TicketZoom', + description: 'Set default visibility of new a new article.', + options: { + form: [ + { + display: '', + null: true, + name: 'ui_ticket_zoom_article_new_internal', + tag: 'boolean', + translate: true, + options: { + true => 'internal', + false => 'public', + }, + }, + ], + }, + state: true, + preferences: { + prio: 1, + permission: ['admin.ui'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'New User Accounts', + name: 'user_create_account', + area: 'Security::Base', + description: 'Enables users to create their own account via web interface.', + options: { + form: [ + { + display: '', + null: true, + name: 'user_create_account', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + permission: ['admin.security'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Lost Password', + name: 'user_lost_password', + area: 'Security::Base', + description: 'Activates lost password feature for users.', + options: { + form: [ + { + display: '', + null: true, + name: 'user_lost_password', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + permission: ['admin.security'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_ldap', + area: 'Security::Authentication', + description: 'Enables user authentication via %s.', + preferences: { + title_i18n: ['LDAP'], + description_i18n: ['LDAP'], + permission: ['admin.security'], + }, + state: { + adapter: 'Auth::Ldap', + host: 'localhost', + port: 389, + bind_dn: 'cn=Manager,dc=example,dc=org', + bind_pw: 'example', + uid: 'mail', + base: 'dc=example,dc=org', + always_filter: '', + always_roles: %w(Admin Agent), + always_groups: ['Users'], + sync_params: { + firstname: 'sn', + lastname: 'givenName', + email: 'mail', + login: 'mail', + }, + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_twitter', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_twitter', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_twitter_credentials'], + title_i18n: ['Twitter'], + description_i18n: ['Twitter', 'Twitter Developer Site', 'https://dev.twitter.com/apps'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Twitter App Credentials', + name: 'auth_twitter_credentials', + area: 'Security::ThirdPartyAuthentication::Twitter', + description: 'App credentials for Twitter.', + options: { + form: [ + { + display: 'Twitter Key', + null: true, + name: 'key', + tag: 'input', + }, + { + display: 'Twitter Secret', + null: true, + name: 'secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_facebook', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_facebook', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_facebook_credentials'], + title_i18n: ['Facebook'], + description_i18n: ['Facebook', 'Facebook Developer Site', 'https://developers.facebook.com/apps/'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Facebook App Credentials', + name: 'auth_facebook_credentials', + area: 'Security::ThirdPartyAuthentication::Facebook', + description: 'App credentials for Facebook.', + options: { + form: [ + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_google_oauth2', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_google_oauth2', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_google_oauth2_credentials'], + title_i18n: ['Google'], + description_i18n: ['Google', 'Google API Console Site', 'https://console.developers.google.com/apis/credentials'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Google App Credentials', + name: 'auth_google_oauth2_credentials', + area: 'Security::ThirdPartyAuthentication::Google', + description: 'Enables user authentication via Google.', + options: { + form: [ + { + display: 'Client ID', + null: true, + name: 'client_id', + tag: 'input', + }, + { + display: 'Client Secret', + null: true, + name: 'client_secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_linkedin', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_linkedin', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_linkedin_credentials'], + title_i18n: ['LinkedIn'], + description_i18n: ['LinkedIn', 'Linkedin Developer Site', 'https://www.linkedin.com/developer/apps'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'LinkedIn App Credentials', + name: 'auth_linkedin_credentials', + area: 'Security::ThirdPartyAuthentication::Linkedin', + description: 'Enables user authentication via LinkedIn.', + options: { + form: [ + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_github', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_github', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_github_credentials'], + title_i18n: ['Github'], + description_i18n: ['Github', 'Github OAuth Applications', 'https://github.com/settings/applications'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Github App Credentials', + name: 'auth_github_credentials', + area: 'Security::ThirdPartyAuthentication::Github', + description: 'Enables user authentication via Github.', + options: { + form: [ + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_gitlab', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_gitlab', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_gitlab_credentials'], + title_i18n: ['Gitlab'], + description_i18n: ['Gitlab', 'Gitlab Applications', 'https://your-gitlab-host/admin/applications'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Gitlab App Credentials', + name: 'auth_gitlab_credentials', + area: 'Security::ThirdPartyAuthentication::Gitlab', + description: 'Enables user authentication via Gitlab.', + options: { + form: [ + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + { + display: 'Site', + null: true, + name: 'site', + tag: 'input', + placeholder: 'https://gitlab.YOURDOMAIN.com', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_oauth2', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via generic OAuth2. Register your app first.', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_oauth2', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_oauth2_credentials'], + title_i18n: ['Generic OAuth2'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Generic OAuth2 App Credentials', + name: 'auth_oauth2_credentials', + area: 'Security::ThirdPartyAuthentication::GenericOAuth', + description: 'Enables user authentication via generic OAuth2.', + options: { + form: [ + { + display: 'Name', + null: true, + name: 'name', + tag: 'input', + placeholder: 'Some Provider Name', + }, + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + { + display: 'Site', + null: true, + name: 'site', + tag: 'input', + placeholder: 'https://gitlab.YOURDOMAIN.com', + }, + { + display: 'authorize_url', + null: true, + name: 'authorize_url', + tag: 'input', + placeholder: '/oauth/authorize', + }, + { + display: 'token_url', + null: true, + name: 'token_url', + tag: 'input', + placeholder: '/oauth/token', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Minimum length', + name: 'password_min_size', + area: 'Security::Password', + description: 'Password needs to have at least a minimal number of characters.', + options: { + form: [ + { + display: '', + null: true, + name: 'password_min_size', + tag: 'select', + options: { + 4 => ' 4', + 5 => ' 5', + 6 => ' 6', + 7 => ' 7', + 8 => ' 8', + 9 => ' 9', + 10 => '10', + 11 => '11', + 12 => '12', + 13 => '13', + 14 => '14', + 15 => '15', + 16 => '16', + 17 => '17', + 18 => '18', + 19 => '19', + 20 => '20', + }, + }, + ], + }, + state: 6, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: '2 lower and 2 upper characters', + name: 'password_min_2_lower_2_upper_characters', + area: 'Security::Password', + description: 'Password needs to contain 2 lower and 2 upper characters.', + options: { + form: [ + { + display: '', + null: true, + name: 'password_min_2_lower_2_upper_characters', + tag: 'select', + options: { + 1 => 'yes', + 0 => 'no', + }, + }, + ], + }, + state: 0, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Digit required', + name: 'password_need_digit', + area: 'Security::Password', + description: 'Password needs to contain at least one digit.', + options: { + form: [ + { + display: 'Needed', + null: true, + name: 'password_need_digit', + tag: 'select', + options: { + 1 => 'yes', + 0 => 'no', + }, + }, + ], + }, + state: 1, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Maximum failed logins', + name: 'password_max_login_failed', + area: 'Security::Password', + description: 'Number of failed logins after account will be deactivated.', + options: { + form: [ + { + display: '', + null: true, + name: 'password_max_login_failed', + tag: 'select', + options: { + 4 => ' 4', + 5 => ' 5', + 6 => ' 6', + 7 => ' 7', + 8 => ' 8', + 9 => ' 9', + 10 => '10', + 11 => '11', + 13 => '13', + 14 => '14', + 15 => '15', + 16 => '16', + 17 => '17', + 18 => '18', + 19 => '19', + 20 => '20', + }, + }, + ], + }, + state: 10, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Ticket Hook', + name: 'ticket_hook', + area: 'Ticket::Base', + description: 'The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket#.', + options: { + form: [ + { + display: '', + null: false, + name: 'ticket_hook', + tag: 'input', + }, + ], + }, + preferences: { + render: true, + placeholder: true, + authentication: true, + permission: ['admin.ticket'], + }, + state: 'Ticket#', + frontend: true +) +Setting.create_if_not_exists( + title: 'Ticket Hook Divider', + name: 'ticket_hook_divider', + area: 'Ticket::Base::Shadow', + description: 'The divider between TicketHook and ticket number. E. g. \': \'.', + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_hook_divider', + tag: 'input', + }, + ], + }, + state: '', + preferences: { + permission: ['admin.ticket'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Hook Position', + name: 'ticket_hook_position', + area: 'Ticket::Base', + description: "The format of the subject. +* **Right** means **Some Subject [Ticket#12345]** +* **Left** means **[Ticket#12345] Some Subject** +* **None** means **Some Subject** (without ticket number). In the last case you should enable *postmaster_follow_up_search_in* to recognize follow-ups based on email headers and/or body.", + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_hook_position', + tag: 'select', + translate: true, + options: { + 'left' => 'left', + 'right' => 'right', + 'none' => 'none', + }, + }, + ], + }, + state: 'right', + preferences: { + controller: 'SettingsAreaTicketHookPosition', + permission: ['admin.ticket'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Number Format', + name: 'ticket_number', + area: 'Ticket::Number', + description: "Selects the ticket number generator module. +* **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139). +* With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139).", + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_number', + tag: 'select', + translate: true, + options: { + 'Ticket::Number::Increment' => 'Increment (SystemID.Counter)', + 'Ticket::Number::Date' => 'Date (Year.Month.Day.SystemID.Counter)', + }, + }, + ], + }, + state: 'Ticket::Number::Increment', + preferences: { + settings_included: %w(ticket_number_increment ticket_number_date), + controller: 'SettingsAreaTicketNumber', + permission: ['admin.ticket'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Number Increment', + name: 'ticket_number_increment', + area: 'Ticket::Number', + description: '-', + options: { + form: [ + { + display: 'Checksum', + null: true, + name: 'checksum', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + { + display: 'Min. size of number', + null: true, + name: 'min_size', + tag: 'select', + options: { + 1 => ' 1', + 2 => ' 2', + 3 => ' 3', + 4 => ' 4', + 5 => ' 5', + 6 => ' 6', + 7 => ' 7', + 8 => ' 8', + 9 => ' 9', + 10 => '10', + 11 => '11', + 12 => '12', + 13 => '13', + 14 => '14', + 15 => '15', + 16 => '16', + 17 => '17', + 18 => '18', + 19 => '19', + 20 => '20', + }, + }, + ], + }, + state: { + checksum: false, + min_size: 5, + }, + preferences: { + permission: ['admin.ticket'], + hidden: true, + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Number Increment Date', + name: 'ticket_number_date', + area: 'Ticket::Number', + description: '-', + options: { + form: [ + { + display: 'Checksum', + null: true, + name: 'checksum', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: { + checksum: false + }, + preferences: { + permission: ['admin.ticket'], + hidden: true, + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Enable Ticket creation', + name: 'customer_ticket_create', + area: 'CustomerWeb::Base', + description: 'Defines if a customer can create tickets via the web interface.', + options: { + form: [ + { + display: '', + null: true, + name: 'customer_ticket_create', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + authentication: true, + permission: ['admin.channel_web'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Group selection for Ticket creation', + name: 'customer_ticket_create_group_ids', + area: 'CustomerWeb::Base', + description: 'Defines groups for which a customer can create tickets via web interface. "-" means all groups are available.', + options: { + form: [ + { + display: '', + null: true, + name: 'group_ids', + tag: 'select', + multiple: true, + nulloption: true, + relation: 'Group', + }, + ], + }, + state: '', + preferences: { + authentication: true, + permission: ['admin.channel_web'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Enable Ticket creation', + name: 'form_ticket_create', + area: 'Form::Base', + description: 'Defines if tickets can be created via web form.', + options: { + form: [ + { + display: '', + null: true, + name: 'form_ticket_create', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + permission: ['admin.channel_formular'], + }, + frontend: false, +) + +Setting.create_if_not_exists( + title: 'Ticket Subject Size', + name: 'ticket_subject_size', + area: 'Email::Base', + description: 'Max. length of the subject in an email reply.', + options: { + form: [ + { + display: '', + null: false, + name: 'ticket_subject_size', + tag: 'input', + }, + ], + }, + state: '110', + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Subject Reply', + name: 'ticket_subject_re', + area: 'Email::Base', + description: 'The text at the beginning of the subject in an email reply, e. g. RE, AW, or AS.', + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_subject_re', + tag: 'input', + }, + ], + }, + state: 'RE', + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Sender Format', + name: 'ticket_define_email_from', + area: 'Email::Base', + description: 'Defines how the From field of emails (sent from answers and email tickets) should look like.', + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_define_email_from', + tag: 'select', + options: { + SystemAddressName: 'System Address Display Name', + AgentNameSystemAddressName: 'Agent Name + FromSeparator + System Address Display Name', + }, + }, + ], + }, + state: 'AgentNameSystemAddressName', + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Sender Format Separator', + name: 'ticket_define_email_from_separator', + area: 'Email::Base', + description: 'Defines the separator between the agent\'s real name and the given group email address.', + options: { + form: [ + { + display: '', + null: false, + name: 'ticket_define_email_from_separator', + tag: 'input', + }, + ], + }, + state: 'via', + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Maximum Email Size', + name: 'postmaster_max_size', + area: 'Email::Base', + description: 'Maximum size in MB of emails.', + options: { + form: [ + { + display: '', + null: true, + name: 'postmaster_max_size', + tag: 'select', + options: { + 1 => ' 1', + 2 => ' 2', + 3 => ' 3', + 4 => ' 4', + 5 => ' 5', + 6 => ' 6', + 7 => ' 7', + 8 => ' 8', + 9 => ' 9', + 10 => ' 10', + 15 => ' 15', + 20 => ' 20', + 25 => ' 25', + 30 => ' 30', + 35 => ' 35', + 40 => ' 40', + 45 => ' 45', + 50 => ' 50', + 60 => ' 60', + 70 => ' 70', + 80 => ' 80', + 90 => ' 90', + 100 => '100', + 125 => '125', + 150 => '150', + }, + }, + ], + }, + state: 10, + preferences: { + online_service_disable: true, + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Additional follow-up detection', + name: 'postmaster_follow_up_search_in', + area: 'Email::Base', + description: 'By default the follow-up check is done via the subject of an email. With this setting you can add more fields for which the follow-up check will be executed.', + options: { + form: [ + { + display: '', + null: true, + name: 'postmaster_follow_up_search_in', + tag: 'checkbox', + options: { + 'references' => 'References - Search for follow up also in In-Reply-To or References headers.', + 'body' => 'Body - Search for follow up also in mail body.', + 'attachment' => 'Attachment - Search for follow up also in attachments.', + }, + }, + ], + }, + state: [], + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Notification Sender', + name: 'notification_sender', + area: 'Email::Base', + description: 'Defines the sender of email notifications.', + options: { + form: [ + { + display: '', + null: false, + name: 'notification_sender', + tag: 'input', + }, + ], + }, + state: 'Notification Master ', + preferences: { + online_service_disable: true, + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Block Notifications', + name: 'send_no_auto_response_reg_exp', + area: 'Email::Base', + description: 'If this regex matches, no notification will be sent by the sender.', + options: { + form: [ + { + display: '', + null: false, + name: 'send_no_auto_response_reg_exp', + tag: 'input', + }, + ], + }, + state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?\..+?', + preferences: { + online_service_disable: true, + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'API Token Access', + name: 'api_token_access', + area: 'API::Base', + description: 'Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.', + options: { + form: [ + { + display: '', + null: true, + name: 'api_token_access', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + permission: ['admin.api'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'API Password Access', + name: 'api_password_access', + area: 'API::Base', + description: 'Enable REST API access using the username/email address and password for the authentication user.', + options: { + form: [ + { + display: '', + null: true, + name: 'api_password_access', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + permission: ['admin.api'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Monitoring Token', + name: 'monitoring_token', + area: 'HealthCheck::Base', + description: 'Token for monitoring.', + options: { + form: [ + { + display: '', + null: false, + name: 'monitoring_token', + tag: 'input', + }, + ], + }, + state: SecureRandom.urlsafe_base64(40), + preferences: { + permission: ['admin.monitoring'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Enable Chat', + name: 'chat', + area: 'Chat::Base', + description: 'Enable/disable online chat.', + options: { + form: [ + { + display: '', + null: true, + name: 'chat', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + trigger: ['menu:render', 'chat:rerender'], + permission: ['admin.channel_chat'], + }, + state: false, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Agent idle timeout', + name: 'chat_agent_idle_timeout', + area: 'Chat::Extended', + description: 'Idle timeout in seconds until agent is set offline automatically.', + options: { + form: [ + { + display: '', + null: false, + name: 'chat_agent_idle_timeout', + tag: 'input', + }, + ], + }, + state: '120', + preferences: { + permission: ['admin.channel_chat'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Defines searchable models.', + name: 'models_searchable', + area: 'Models::Base', + description: 'Defines the searchable models.', + options: {}, + state: [], + preferences: { + authentication: true, + }, + frontend: true, +) + +Setting.create_if_not_exists( + title: 'Default Screen', + name: 'default_controller', + area: 'Core', + description: 'Defines the default screen.', + options: {}, + state: '#dashboard', + frontend: true +) + +Setting.create_if_not_exists( + title: 'Elasticsearch Endpoint URL', + name: 'es_url', + area: 'SearchIndex::Elasticsearch', + description: 'Defines endpoint of Elasticsearch.', + state: '', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Endpoint User', + name: 'es_user', + area: 'SearchIndex::Elasticsearch', + description: 'Defines HTTP basic auth user of Elasticsearch.', + state: '', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Endpoint Password', + name: 'es_password', + area: 'SearchIndex::Elasticsearch', + description: 'Defines HTTP basic auth password of Elasticsearch.', + state: '', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Endpoint Index', + name: 'es_index', + area: 'SearchIndex::Elasticsearch', + description: 'Defines Elasticsearch index name.', + state: 'zammad', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Attachment Extensions', + name: 'es_attachment_ignore', + area: 'SearchIndex::Elasticsearch', + description: 'Defines attachment extensions which will be ignored by Elasticsearch.', + state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ], + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Attachment Size', + name: 'es_attachment_max_size_in_mb', + area: 'SearchIndex::Elasticsearch', + description: 'Define max. attachment size for Elasticsearch.', + state: 50, + preferences: { online_service_disable: true }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import Mode', + name: 'import_mode', + area: 'Import::Base', + description: 'Puts Zammad into import mode (disables some triggers).', + options: { + form: [ + { + display: '', + null: true, + name: 'import_mode', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Import Backend', + name: 'import_backend', + area: 'Import::Base::Internal', + description: 'Set backend which is being used for import.', + options: {}, + state: '', + frontend: true +) +Setting.create_if_not_exists( + title: 'Ignore Escalation/SLA Information', + name: 'import_ignore_sla', + area: 'Import::Base', + description: 'Ignore escalation/SLA information for import.', + options: { + form: [ + { + display: '', + null: true, + name: 'import_ignore_sla', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import Endpoint', + name: 'import_otrs_endpoint', + area: 'Import::OTRS', + description: 'Defines OTRS endpoint to import users, tickets, states and articles.', + options: { + form: [ + { + display: '', + null: false, + name: 'import_otrs_endpoint', + tag: 'input', + }, + ], + }, + state: 'http://otrs_host/otrs', + frontend: false +) +Setting.create_if_not_exists( + title: 'Import Key', + name: 'import_otrs_endpoint_key', + area: 'Import::OTRS', + description: 'Defines OTRS endpoint authentication key.', + options: { + form: [ + { + display: '', + null: false, + name: 'import_otrs_endpoint_key', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import User for HTTP basic authentication', + name: 'import_otrs_user', + area: 'Import::OTRS', + description: 'Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).', + options: { + form: [ + { + display: '', + null: true, + name: 'import_otrs_user', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import Password for http basic authentication', + name: 'import_otrs_password', + area: 'Import::OTRS', + description: 'Defines http basic authentication password (only if OTRS is protected via http basic auth).', + options: { + form: [ + { + display: '', + null: true, + name: 'import_otrs_password', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import Endpoint', + name: 'import_zendesk_endpoint', + area: 'Import::Zendesk', + description: 'Defines Zendesk endpoint to import users, ticket, states and articles.', + options: { + form: [ + { + display: '', + null: false, + name: 'import_zendesk_endpoint', + tag: 'input', + }, + ], + }, + state: 'https://yours.zendesk.com/api/v2', + frontend: false +) +Setting.create_if_not_exists( + title: 'Import Key for requesting the Zendesk API', + name: 'import_zendesk_endpoint_key', + area: 'Import::Zendesk', + description: 'Defines Zendesk endpoint authentication key.', + options: { + form: [ + { + display: '', + null: false, + name: 'import_zendesk_endpoint_key', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import User for requesting the Zendesk API', + name: 'import_zendesk_endpoint_username', + area: 'Import::Zendesk', + description: 'Defines Zendesk endpoint authentication user.', + options: { + form: [ + { + display: '', + null: true, + name: 'import_zendesk_endpoint_username', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) +Setting.create_if_not_exists( + title: 'Import Backends', + name: 'import_backends', + area: 'Import', + description: 'A list of active import backends that get scheduled automatically.', + options: {}, + state: ['Import::Ldap'], + preferences: { + permission: ['admin'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Time Accounting', + name: 'time_accounting', + area: 'Web::Base', + description: 'Enable time accounting.', + options: { + form: [ + { + display: '', + null: true, + name: 'time_accounting', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + authentication: true, + permission: ['admin.time_accounting'], + }, + state: false, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Time Accounting Selector', + name: 'time_accounting_selector', + area: 'Web::Base', + description: 'Enable time accounting for these tickets.', + options: { + form: [ + {}, + ], + }, + preferences: { + authentication: true, + permission: ['admin.time_accounting'], + }, + state: {}, + frontend: true +) + +Setting.create_if_not_exists( + title: 'New Tags', + name: 'tag_new', + area: 'Web::Base', + description: 'Allow users to create new tags.', + options: { + form: [ + { + display: '', + null: true, + name: 'tag_new', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + authentication: true, + permission: ['admin.tag'], + }, + state: true, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Default calendar tickets subscriptions', + name: 'defaults_calendar_subscriptions_tickets', + area: 'Defaults::CalendarSubscriptions', + description: 'Defines the default calendar tickets subscription settings.', + options: {}, + state: { + escalation: { + own: true, + not_assigned: false, + }, + new_open: { + own: true, + not_assigned: false, + }, + pending: { + own: true, + not_assigned: false, + } + }, + preferences: { + authentication: true, + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Defines translator identifier.', + name: 'translator_key', + area: 'i18n::translator_key', + description: 'Defines the translator identifier for contributions.', + options: {}, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0010_postmaster_filter_trusted', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to remove X-Zammad headers from not trusted sources.', + options: {}, + state: 'Channel::Filter::Trusted', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0012_postmaster_filter_sender_is_system_address', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.', + options: {}, + state: 'Channel::Filter::SenderIsSystemAddress', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0014_postmaster_filter_own_notification_loop_detection', + area: 'Postmaster::PreFilter', + description: 'Define postmaster filter to check if email is a own created notification email, then ignore it to prevent email loops.', + options: {}, + state: 'Channel::Filter::OwnNotificationLoopDetection', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0015_postmaster_filter_identify_sender', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify sender user.', + options: {}, + state: 'Channel::Filter::IdentifySender', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0020_postmaster_filter_auto_response_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.', + options: {}, + state: 'Channel::Filter::AutoResponseCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0030_postmaster_filter_out_of_office_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.', + options: {}, + state: 'Channel::Filter::OutOfOfficeCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0100_postmaster_filter_follow_up_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify follow-ups (based on admin settings).', + options: {}, + state: 'Channel::Filter::FollowUpCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0200_postmaster_filter_follow_up_possible_check', + area: 'Postmaster::PreFilter', + description: 'Define postmaster filter to check if follow ups get created (based on admin settings).', + options: {}, + state: 'Channel::Filter::FollowUpPossibleCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0900_postmaster_filter_bounce_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.', + options: {}, + state: 'Channel::Filter::BounceCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '1000_postmaster_filter_database_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter for filters managed via admin interface.', + options: {}, + state: 'Channel::Filter::Database', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '5000_postmaster_filter_icinga', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.', + options: {}, + state: 'Channel::Filter::Icinga', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '5100_postmaster_filter_nagios', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.', + options: {}, + state: 'Channel::Filter::Nagios', + frontend: false +) +Setting.create_if_not_exists( + title: 'Icinga integration', + name: 'icinga_integration', + area: 'Integration::Switch', + description: 'Defines if Icinga (http://www.icinga.org) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'icinga_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Sender', + name: 'icinga_sender', + area: 'Integration::Icinga', + description: 'Defines the sender email address of Icinga emails.', + options: { + form: [ + { + display: '', + null: false, + name: 'icinga_sender', + tag: 'input', + placeholder: 'icinga@monitoring.example.com', + }, + ], + }, + state: 'icinga@monitoring.example.com', + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'Auto close', + name: 'icinga_auto_close', + area: 'Integration::Icinga', + description: 'Defines if tickets should be closed if service is recovered.', + options: { + form: [ + { + display: '', + null: true, + name: 'icinga_auto_close', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + prio: 3, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Auto close state', + name: 'icinga_auto_close_state_id', + area: 'Integration::Icinga', + description: 'Defines the state of auto closed tickets.', + options: { + form: [ + { + display: '', + null: false, + name: 'icinga_auto_close_state_id', + tag: 'select', + relation: 'TicketState', + }, + ], + }, + state: 4, + preferences: { + prio: 4, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Nagios integration', + name: 'nagios_integration', + area: 'Integration::Switch', + description: 'Defines if Nagios (http://www.nagios.org) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'nagios_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Sender', + name: 'nagios_sender', + area: 'Integration::Nagios', + description: 'Defines the sender email address of Nagios emails.', + options: { + form: [ + { + display: '', + null: false, + name: 'nagios_sender', + tag: 'input', + placeholder: 'nagios@monitoring.example.com', + }, + ], + }, + state: 'nagios@monitoring.example.com', + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'Auto close', + name: 'nagios_auto_close', + area: 'Integration::Nagios', + description: 'Defines if tickets should be closed if service is recovered.', + options: { + form: [ + { + display: '', + null: true, + name: 'nagios_auto_close', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + prio: 3, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Auto close state', + name: 'nagios_auto_close_state_id', + area: 'Integration::Nagios', + description: 'Defines the state of auto closed tickets.', + options: { + form: [ + { + display: '', + null: false, + name: 'nagios_auto_close_state_id', + tag: 'select', + relation: 'TicketState', + }, + ], + }, + state: 4, + preferences: { + prio: 4, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'LDAP integration', + name: 'ldap_integration', + area: 'Integration::Switch', + description: 'Defines if LDAP is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'ldap_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + authentication: true, + permission: ['admin.integration'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'LDAP config', + name: 'ldap_config', + area: 'Integration::LDAP', + description: 'Defines the LDAP config.', + options: {}, + state: {}, + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'Defines sync transaction backend.', + name: '0100_trigger', + area: 'Transaction::Backend::Sync', + description: 'Defines the transaction backend to execute triggers.', + options: {}, + state: 'Transaction::Trigger', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '0100_notification', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend to send agent notifications.', + options: {}, + state: 'Transaction::Notification', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '1000_signature_detection', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend to detect customer signatures in emails.', + options: {}, + state: 'Transaction::SignatureDetection', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '6000_slack_webhook', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend which posts messages to Slack (http://www.slack.com).', + options: {}, + state: 'Transaction::Slack', + frontend: false +) +Setting.create_if_not_exists( + title: 'Slack integration', + name: 'slack_integration', + area: 'Integration::Switch', + description: 'Defines if Slack (http://www.slack.org) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'slack_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Slack config', + name: 'slack_config', + area: 'Integration::Slack', + description: 'Defines the slack config.', + options: {}, + state: { + items: [] + }, + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'sipgate.io integration', + name: 'sipgate_integration', + area: 'Integration::Switch', + description: 'Defines if sipgate.io (http://www.sipgate.io) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'sipgate_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + trigger: ['menu:render', 'cti:reload'], + authentication: true, + permission: ['admin.integration'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'sipgate.io config', + name: 'sipgate_config', + area: 'Integration::Sipgate', + description: 'Defines the sipgate.io config.', + options: {}, + state: {}, + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'Clearbit integration', + name: 'clearbit_integration', + area: 'Integration::Switch', + description: 'Defines if Clearbit (http://www.clearbit.com) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'clearbit_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Clearbit config', + name: 'clearbit_config', + area: 'Integration::Clearbit', + description: 'Defines the Clearbit config.', + options: {}, + state: {}, + frontend: false, + preferences: { + prio: 2, + permission: ['admin.integration'], + }, +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '9000_clearbit_enrichment', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).', + options: {}, + state: 'Transaction::ClearbitEnrichment', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '9100_cti_caller_id_detection', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend which detects caller IDs in objects and store them for CTI lookups.', + options: {}, + state: 'Transaction::CtiCallerIdDetection', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '9200_karma', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend which creates the karma score.', + options: {}, + state: 'Transaction::Karma', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines karma levels.', + name: 'karma_levels', + area: 'Core::Karma', + description: 'Defines the karma levels.', + options: {}, + state: [ + { + name: 'Beginner', + start: 0, + end: 499, + }, + { + name: 'Newbie', + start: 500, + end: 1999, + }, + { + name: 'Intermediate', + start: 2000, + end: 4999, + }, + { + name: 'Professional', + start: 5000, + end: 6999, + }, + { + name: 'Expert', + start: 7000, + end: 8999, + }, + { + name: 'Master', + start: 9000, + end: 18_999, + }, + { + name: 'Evangelist', + start: 19_000, + end: 45_999, + }, + { + name: 'Hero', + start: 50_000, + end: nil, + }, + ], + frontend: false +) +Setting.create_if_not_exists( + title: 'Set limit of agents', + name: 'system_agent_limit', + area: 'Core::Online', + description: 'Defines the limit of the agents.', + options: {}, + state: false, + preferences: { online_service_disable: true }, + frontend: false +) diff --git a/db/seeds/signatures.rb b/db/seeds/signatures.rb new file mode 100644 index 000000000..be0948bb5 --- /dev/null +++ b/db/seeds/signatures.rb @@ -0,0 +1,14 @@ +Signature.create_if_not_exists( + id: 1, + name: 'default', + body: ' + #{user.firstname} #{user.lastname} + +-- + Super Support - Waterford Business Park + 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA + Email: hot@example.com - Web: http://www.example.com/ +--'.text2html, + updated_by_id: 1, + created_by_id: 1 +) diff --git a/db/seeds/ticket_article_senders.rb b/db/seeds/ticket_article_senders.rb new file mode 100644 index 000000000..c0cb37484 --- /dev/null +++ b/db/seeds/ticket_article_senders.rb @@ -0,0 +1,3 @@ +Ticket::Article::Sender.create_if_not_exists(id: 1, name: 'Agent') +Ticket::Article::Sender.create_if_not_exists(id: 2, name: 'Customer') +Ticket::Article::Sender.create_if_not_exists(id: 3, name: 'System') diff --git a/db/seeds/ticket_article_types.rb b/db/seeds/ticket_article_types.rb new file mode 100644 index 000000000..d81476444 --- /dev/null +++ b/db/seeds/ticket_article_types.rb @@ -0,0 +1,12 @@ +Ticket::Article::Type.create_if_not_exists(id: 1, name: 'email', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 2, name: 'sms', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 3, name: 'chat', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 4, name: 'fax', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 5, name: 'phone', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 6, name: 'twitter status', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 7, name: 'twitter direct-message', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 8, name: 'facebook feed post', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 9, name: 'facebook feed comment', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 10, name: 'note', communication: false) +Ticket::Article::Type.create_if_not_exists(id: 11, name: 'web', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 12, name: 'telegram personal-message', communication: true) diff --git a/db/seeds/ticket_priorities.rb b/db/seeds/ticket_priorities.rb new file mode 100644 index 000000000..543bdde2e --- /dev/null +++ b/db/seeds/ticket_priorities.rb @@ -0,0 +1,3 @@ +Ticket::Priority.create_if_not_exists(id: 1, name: '1 low') +Ticket::Priority.create_if_not_exists(id: 2, name: '2 normal', default_create: true) +Ticket::Priority.create_if_not_exists(id: 3, name: '3 high') diff --git a/db/seeds/ticket_state_types.rb b/db/seeds/ticket_state_types.rb new file mode 100644 index 000000000..97cb02568 --- /dev/null +++ b/db/seeds/ticket_state_types.rb @@ -0,0 +1,7 @@ +Ticket::StateType.create_if_not_exists(id: 1, name: 'new') +Ticket::StateType.create_if_not_exists(id: 2, name: 'open') +Ticket::StateType.create_if_not_exists(id: 3, name: 'pending reminder') +Ticket::StateType.create_if_not_exists(id: 4, name: 'pending action') +Ticket::StateType.create_if_not_exists(id: 5, name: 'closed') +Ticket::StateType.create_if_not_exists(id: 6, name: 'merged') +Ticket::StateType.create_if_not_exists(id: 7, name: 'removed') diff --git a/db/seeds/ticket_states.rb b/db/seeds/ticket_states.rb new file mode 100644 index 000000000..e8529c04a --- /dev/null +++ b/db/seeds/ticket_states.rb @@ -0,0 +1,44 @@ +Ticket::State.create_if_not_exists( + id: 1, + name: 'new', + state_type_id: Ticket::StateType.find_by(name: 'new').id, + default_create: true, +) +Ticket::State.create_if_not_exists( + id: 2, + name: 'open', + state_type_id: Ticket::StateType.find_by(name: 'open').id, + default_follow_up: true, +) +Ticket::State.create_if_not_exists( + id: 3, + name: 'pending reminder', + state_type_id: Ticket::StateType.find_by(name: 'pending reminder').id, + ignore_escalation: true, +) +Ticket::State.create_if_not_exists( + id: 4, + name: 'closed', + state_type_id: Ticket::StateType.find_by(name: 'closed').id, + ignore_escalation: true, +) +Ticket::State.create_if_not_exists( + id: 5, + name: 'merged', + state_type_id: Ticket::StateType.find_by(name: 'merged').id, + ignore_escalation: true, +) +Ticket::State.create_if_not_exists( + id: 6, + name: 'removed', + state_type_id: Ticket::StateType.find_by(name: 'removed').id, + active: false, + ignore_escalation: true, +) +Ticket::State.create_if_not_exists( + id: 7, + name: 'pending close', + state_type_id: Ticket::StateType.find_by(name: 'pending action').id, + next_state_id: Ticket::State.by_category(:closed).first.id, + ignore_escalation: true, +) diff --git a/db/seeds/triggers.rb b/db/seeds/triggers.rb new file mode 100644 index 000000000..d921fb9a5 --- /dev/null +++ b/db/seeds/triggers.rb @@ -0,0 +1,110 @@ +Trigger.create_or_update( + name: 'auto reply (on new tickets)', + condition: { + 'ticket.action' => { + 'operator' => 'is', + 'value' => 'create', + }, + 'ticket.state_id' => { + 'operator' => 'is not', + 'value' => Ticket::State.by_category(:closed).first.id, + }, + 'article.type_id' => { + 'operator' => 'is', + 'value' => [ + Ticket::Article::Type.lookup(name: 'email').id, + Ticket::Article::Type.lookup(name: 'phone').id, + Ticket::Article::Type.lookup(name: 'web').id, + ], + }, + 'article.sender_id' => { + 'operator' => 'is', + 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, + }, + }, + perform: { + 'notification.email' => { + 'body' => '
Your request (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.
+
+
To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password): +#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} +
+
+
Your #{config.product_name} Team
+
+
Zammad, your customer support system
', + 'recipient' => 'ticket_customer', + 'subject' => 'Thanks for your inquiry (#{ticket.title})', + }, + }, + active: true, + created_by_id: 1, + updated_by_id: 1, +) +Trigger.create_or_update( + name: 'auto reply (on follow up of tickets)', + condition: { + 'ticket.action' => { + 'operator' => 'is', + 'value' => 'update', + }, + 'article.sender_id' => { + 'operator' => 'is', + 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, + }, + 'article.type_id' => { + 'operator' => 'is', + 'value' => [ + Ticket::Article::Type.lookup(name: 'email').id, + Ticket::Article::Type.lookup(name: 'phone').id, + Ticket::Article::Type.lookup(name: 'web').id, + ], + }, + }, + perform: { + 'notification.email' => { + 'body' => '
Your follow up for (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.
+
+
To provide additional information, please reply to this email or click on the following link: +#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} +
+
+
Your #{config.product_name} Team
+
+
Zammad, your customer support system
', + 'recipient' => 'ticket_customer', + 'subject' => 'Thanks for your follow up (#{ticket.title})', + }, + }, + active: false, + created_by_id: 1, + updated_by_id: 1, +) + +Trigger.create_or_update( + name: 'customer notification (on owner change)', + condition: { + 'ticket.owner_id' => { + 'operator' => 'has changed', + 'pre_condition' => 'current_user.id', + 'value' => '', + 'value_completion' => '', + } + }, + perform: { + 'notification.email' => { + 'body' => '

The owner of ticket (Ticket##{ticket.number}) has changed and is now "#{ticket.owner.firstname} #{ticket.owner.lastname}".

+
+

To provide additional information, please reply to this email or click on the following link: +#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} +

+
+

Zammad, your customer support system

', + 'recipient' => 'ticket_customer', + 'subject' => 'Owner has changed (#{ticket.title})', + }, + }, + active: false, + created_by_id: 1, + updated_by_id: 1, +) diff --git a/db/seeds/user_nr_1.rb b/db/seeds/user_nr_1.rb new file mode 100644 index 000000000..2f7032fac --- /dev/null +++ b/db/seeds/user_nr_1.rb @@ -0,0 +1,12 @@ +User.create_if_not_exists( + id: 1, + login: '-', + firstname: '-', + lastname: '', + email: '', + active: false, + updated_by_id: 1, + created_by_id: 1 +) + +UserInfo.current_user_id = 1 From 8ef2970234dab65a00b4189cc230dcff9195de34 Mon Sep 17 00:00:00 2001 From: Thorsten Eckel Date: Thu, 27 Apr 2017 10:17:10 +0200 Subject: [PATCH 03/31] Added method to perform a yielded action with an ensured UserInfo.current_user_id and added new and missing tests. --- lib/user_info.rb | 12 +++++++++++ spec/lib/user_info_spec.rb | 41 ++++++++++++++++++++++++++++++++++++++ 2 files changed, 53 insertions(+) create mode 100644 spec/lib/user_info_spec.rb diff --git a/lib/user_info.rb b/lib/user_info.rb index ed6a12761..604e9e964 100644 --- a/lib/user_info.rb +++ b/lib/user_info.rb @@ -6,4 +6,16 @@ module UserInfo def self.current_user_id=(user_id) Thread.current[:user_id] = user_id end + + def self.ensure_current_user_id + if UserInfo.current_user_id.nil? + UserInfo.current_user_id = 1 + reset_current_user_id = true + end + + yield + + return if !reset_current_user_id + UserInfo.current_user_id = nil + end end diff --git a/spec/lib/user_info_spec.rb b/spec/lib/user_info_spec.rb new file mode 100644 index 000000000..d183e9a6a --- /dev/null +++ b/spec/lib/user_info_spec.rb @@ -0,0 +1,41 @@ +require 'rails_helper' + +RSpec.describe UserInfo do + + describe '#current_user_id' do + + it 'is nil by default' do + expect(described_class.current_user_id).to be nil + end + + it 'takes a User ID as paramter and returns it' do + test_id = 99 + described_class.current_user_id = test_id + expect(described_class.current_user_id).to eq(test_id) + end + end + + describe '#ensure_current_user_id' do + + it 'uses and keeps set User IDs' do + test_id = 99 + described_class.current_user_id = test_id + + described_class.ensure_current_user_id do + expect(described_class.current_user_id).to eq(test_id) + end + + expect(described_class.current_user_id).to eq(test_id) + end + + it 'sets and resets temporary User ID 1' do + described_class.current_user_id = nil + + described_class.ensure_current_user_id do + expect(described_class.current_user_id).to eq(1) + end + + expect(described_class.current_user_id).to be nil + end + end +end From d160a86e09c461318db1d82134823fe0129cba6b Mon Sep 17 00:00:00 2001 From: Thorsten Eckel Date: Thu, 27 Apr 2017 11:20:57 +0200 Subject: [PATCH 04/31] Added 'Seedable' concern to (re-)seed models based on their seed files in /db/seeds . --- app/models/concerns/seedable.rb | 23 +++++++++++++++++++++++ app/models/overview.rb | 1 + 2 files changed, 24 insertions(+) create mode 100644 app/models/concerns/seedable.rb diff --git a/app/models/concerns/seedable.rb b/app/models/concerns/seedable.rb new file mode 100644 index 000000000..8f5e79ff4 --- /dev/null +++ b/app/models/concerns/seedable.rb @@ -0,0 +1,23 @@ +# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ +module Seedable + extend ActiveSupport::Concern + + # methods defined here are going to extend the class, not the instance of it + class_methods do + + def reseed + destroy_all + seed + end + + def seed + UserInfo.ensure_current_user_id do + load seedfile + end + end + + def seedfile + "#{Rails.root}/db/seeds/#{name.pluralize.underscore}.rb" + end + end +end diff --git a/app/models/overview.rb b/app/models/overview.rb index 8b4c284ce..2754d006c 100644 --- a/app/models/overview.rb +++ b/app/models/overview.rb @@ -3,6 +3,7 @@ class Overview < ApplicationModel include NotifiesClients include LatestChangeObserved + include Seedable load 'overview/assets.rb' include Overview::Assets From 06c009255fdb6a3446b2aaf4323d6f31466774eb Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Tue, 25 Apr 2017 16:04:59 +0200 Subject: [PATCH 05/31] Fixed issue #655 - Ticket were shown twice. --- app/models/recent_view.rb | 18 ++++++++++++++---- app/models/ticket.rb | 1 + test/unit/recent_view_test.rb | 9 ++------- 3 files changed, 17 insertions(+), 11 deletions(-) diff --git a/app/models/recent_view.rb b/app/models/recent_view.rb index 19d900463..8cb226f90 100644 --- a/app/models/recent_view.rb +++ b/app/models/recent_view.rb @@ -2,6 +2,7 @@ class RecentView < ApplicationModel belongs_to :object_lookup, class_name: 'ObjectLookup' + belongs_to :ticket, class_name: 'Ticket', foreign_key: 'o_id' after_create :notify_clients after_update :notify_clients @@ -37,12 +38,21 @@ class RecentView < ApplicationModel def self.list(user, limit = 10, type = nil) recent_views = if !type - RecentView.where(created_by_id: user.id) - .order('created_at DESC, id DESC') + RecentView.select('o_id, recent_view_object_id, MAX(created_at) as created_at, MAX(id) as id') + .group(:o_id, :recent_view_object_id) + .where(created_by_id: user.id) + .limit(limit) + elsif type == 'Ticket' + state_ids = Ticket::State.by_category(:viewable_agent_new).pluck(:id) + RecentView.joins(:ticket) + .select('recent_views.o_id as o_id, recent_views.recent_view_object_id as recent_view_object_id, MAX(recent_views.created_at) as created_at, MAX(recent_views.id) as id') + .group(:o_id, :recent_view_object_id) + .where('recent_views.created_by_id = ? AND recent_views.recent_view_object_id = ? AND tickets.state_id IN (?)', user.id, ObjectLookup.by_name('Ticket'), state_ids ) .limit(limit) else - RecentView.select('DISTINCT(o_id), recent_view_object_id, created_at, id').where(created_by_id: user.id, recent_view_object_id: ObjectLookup.by_name(type)) - .order('created_at DESC, id DESC') + RecentView.select('o_id, recent_view_object_id, MAX(created_at) as created_at, MAX(id) as id') + .group(:o_id, :recent_view_object_id) + .where(created_by_id: user.id, recent_view_object_id: ObjectLookup.by_name(type)) .limit(limit) end diff --git a/app/models/ticket.rb b/app/models/ticket.rb index 863338ca8..9c49b0e83 100644 --- a/app/models/ticket.rb +++ b/app/models/ticket.rb @@ -57,6 +57,7 @@ class Ticket < ApplicationModel belongs_to :group, class_name: 'Group' has_many :articles, class_name: 'Ticket::Article', after_add: :cache_update, after_remove: :cache_update has_many :ticket_time_accounting, class_name: 'Ticket::TimeAccounting', dependent: :destroy + has_many :recent_views, class_name: 'RecentView', foreign_key: 'o_id', dependent: :destroy belongs_to :organization, class_name: 'Organization' belongs_to :state, class_name: 'Ticket::State' belongs_to :priority, class_name: 'Ticket::Priority' diff --git a/test/unit/recent_view_test.rb b/test/unit/recent_view_test.rb index 610bc3596..912ca6931 100644 --- a/test/unit/recent_view_test.rb +++ b/test/unit/recent_view_test.rb @@ -40,14 +40,9 @@ class RecentViewTest < ActiveSupport::TestCase assert(list[0]['o_id'], ticket1.id) assert(list[0]['object'], 'Ticket') - assert(list[1]['o_id'], ticket1.id) + assert(list[1]['o_id'], ticket2.id) assert(list[1]['object'], 'Ticket') - - assert(list[2]['o_id'], ticket2.id) - assert(list[2]['object'], 'Ticket') - - assert(list[3]['o_id'], ticket1.id) - assert(list[3]['object'], 'Ticket') + assert_equal(2, list.count) ticket1.destroy ticket2.destroy From 87ec273b5736613e82b649d66c1544e97c37eb74 Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Tue, 25 Apr 2017 16:06:23 +0200 Subject: [PATCH 06/31] Fixed issue #206 - Wrong recipient on reply to Received call. --- .../ticket_zoom/article_view.coffee | 2 +- .../concerns/creates_ticket_articles.rb | 1 + .../article/fillup_from_origin_by_id.rb | 25 +++++++++++ config/application.rb | 1 + db/migrate/20120101000010_create_ticket.rb | 1 + db/migrate/20170421110000_add_origin_by_id.rb | 9 ++++ .../ticket_articles_controller_test.rb | 45 +++++++++++++++++++ 7 files changed, 83 insertions(+), 1 deletion(-) create mode 100644 app/models/observer/ticket/article/fillup_from_origin_by_id.rb create mode 100644 db/migrate/20170421110000_add_origin_by_id.rb diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee index 84ffe5d2f..61f101602 100644 --- a/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee +++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee @@ -157,7 +157,7 @@ class ArticleViewItem extends App.ObserverController new App.WidgetAvatar( el: @$('.js-avatar') - object_id: article.created_by_id + object_id: article.origin_by_id || article.created_by_id size: 40 ) diff --git a/app/controllers/concerns/creates_ticket_articles.rb b/app/controllers/concerns/creates_ticket_articles.rb index 5414eb7b3..8d0e06390 100644 --- a/app/controllers/concerns/creates_ticket_articles.rb +++ b/app/controllers/concerns/creates_ticket_articles.rb @@ -34,6 +34,7 @@ module CreatesTicketArticles if !current_user.permissions?('ticket.agent') clean_params[:sender_id] = Ticket::Article::Sender.lookup(name: 'Customer').id clean_params.delete(:sender) + clean_params.delete(:origin_by_id) type = Ticket::Article::Type.lookup(id: clean_params[:type_id]) if type.name !~ /^(note|web)$/ clean_params[:type_id] = Ticket::Article::Type.lookup(name: 'note').id diff --git a/app/models/observer/ticket/article/fillup_from_origin_by_id.rb b/app/models/observer/ticket/article/fillup_from_origin_by_id.rb new file mode 100644 index 000000000..fa77cf3d5 --- /dev/null +++ b/app/models/observer/ticket/article/fillup_from_origin_by_id.rb @@ -0,0 +1,25 @@ +# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ + +class Observer::Ticket::Article::FillupFromOriginById < ActiveRecord::Observer + observe 'ticket::_article' + + def before_create(record) + + # return if we run import mode + return if Setting.get('import_mode') + + # only do fill of from if article got created via application_server (e. g. not + # if article and sender type is set via *.postmaster) + return if ApplicationHandleInfo.current.split('.')[1] == 'postmaster' + + # check if origin_by_id exists + return if record.origin_by_id.present? + return if !record.ticket.customer_id + return if record.sender.name != 'Customer' + return if record.type.name != 'phone' + + record.origin_by_id = record.ticket.customer_id + user = User.find(record.origin_by_id) + record.from = "#{user.firstname} #{user.lastname} <#{user.email}>" + end +end diff --git a/config/application.rb b/config/application.rb index 32fed4b20..28aaa09c4 100644 --- a/config/application.rb +++ b/config/application.rb @@ -27,6 +27,7 @@ module Zammad 'observer::_ticket::_article_changes', 'observer::_ticket::_article::_fillup_from_general', 'observer::_ticket::_article::_fillup_from_email', + 'observer::_ticket::_article::_fillup_from_origin_by_id', 'observer::_ticket::_article::_communicate_email', 'observer::_ticket::_article::_communicate_facebook', 'observer::_ticket::_article::_communicate_twitter', diff --git a/db/migrate/20120101000010_create_ticket.rb b/db/migrate/20120101000010_create_ticket.rb index d9bb29bd5..6cca4ada3 100644 --- a/db/migrate/20120101000010_create_ticket.rb +++ b/db/migrate/20120101000010_create_ticket.rb @@ -166,6 +166,7 @@ class CreateTicket < ActiveRecord::Migration t.column :preferences, :text, limit: 500.kilobytes + 1, null: true t.column :updated_by_id, :integer, null: false t.column :created_by_id, :integer, null: false + t.column :origin_by_id, :integer t.timestamps limit: 3, null: false end add_index :ticket_articles, [:ticket_id] diff --git a/db/migrate/20170421110000_add_origin_by_id.rb b/db/migrate/20170421110000_add_origin_by_id.rb new file mode 100644 index 000000000..72887d8c6 --- /dev/null +++ b/db/migrate/20170421110000_add_origin_by_id.rb @@ -0,0 +1,9 @@ +class AddOriginById < ActiveRecord::Migration + def up + + # return if it's a new setup + return if !Setting.find_by(name: 'system_init_done') + + add_column :ticket_articles, :origin_by_id, :integer + end +end diff --git a/test/controllers/ticket_articles_controller_test.rb b/test/controllers/ticket_articles_controller_test.rb index b32ed6120..78c054446 100644 --- a/test/controllers/ticket_articles_controller_test.rb +++ b/test/controllers/ticket_articles_controller_test.rb @@ -280,4 +280,49 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO end + test '03.01 create phone ticket for customer and expected origin_by_id' do + credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-agent@example.com', 'agentpw') + + params = { + title: 'a new ticket #1', + group: 'Users', + customer_id: @customer_without_org.id, + article: { + body: 'some body', + sender: 'Customer', + type: 'phone', + } + } + post '/api/v1/tickets', params.to_json, @headers.merge('Authorization' => credentials) + assert_response(201) + result = JSON.parse(@response.body) + assert_equal(Hash, result.class) + + article = Ticket::Article.find_by( ticket_id: result['id'] ) + assert_equal(@customer_without_org.id, article.origin_by_id) + assert_equal('Tickets Customer1 ', article.from) + end + + test '03.02 create phone ticket by customer and manipulate origin_by_id' do + credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-customer1@example.com', 'customer1pw') + + params = { + title: 'a new ticket #1', + group: 'Users', + customer_id: @customer_without_org.id, + article: { + body: 'some body', + sender: 'Customer', + type: 'phone', + origin_by_id: 1, + } + } + post '/api/v1/tickets', params.to_json, @headers.merge('Authorization' => credentials) + assert_response(201) + result = JSON.parse(@response.body) + assert_equal(Hash, result.class) + + article = Ticket::Article.find_by( ticket_id: result['id'] ) + assert_nil(article.origin_by_id) + end end From 0a6cd3897e260618be73b608eae7e331644ea7b4 Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Tue, 25 Apr 2017 16:10:38 +0200 Subject: [PATCH 07/31] Fixed issue #655 - Ticket were shown twice. --- app/models/ticket.rb | 1 - 1 file changed, 1 deletion(-) diff --git a/app/models/ticket.rb b/app/models/ticket.rb index 9c49b0e83..863338ca8 100644 --- a/app/models/ticket.rb +++ b/app/models/ticket.rb @@ -57,7 +57,6 @@ class Ticket < ApplicationModel belongs_to :group, class_name: 'Group' has_many :articles, class_name: 'Ticket::Article', after_add: :cache_update, after_remove: :cache_update has_many :ticket_time_accounting, class_name: 'Ticket::TimeAccounting', dependent: :destroy - has_many :recent_views, class_name: 'RecentView', foreign_key: 'o_id', dependent: :destroy belongs_to :organization, class_name: 'Organization' belongs_to :state, class_name: 'Ticket::State' belongs_to :priority, class_name: 'Ticket::Priority' From 34293909dd3f6c533217914034bcbe7373941adb Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Tue, 25 Apr 2017 16:19:07 +0200 Subject: [PATCH 08/31] Fixed issue #187 - Wrong article order after merging of tickets. --- .../ticket_zoom/article_view.coffee | 30 +++++++++++++++++-- 1 file changed, 28 insertions(+), 2 deletions(-) diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee index 61f101602..3d7e15a54 100644 --- a/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee +++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee @@ -10,7 +10,7 @@ class App.TicketZoomArticleView extends App.Controller run: => all = [] - for ticket_article_id in @ticket_article_ids + for ticket_article_id, index in @ticket_article_ids controllerKey = ticket_article_id.toString() if !@articleController[controllerKey] el = $('
') @@ -21,7 +21,8 @@ class App.TicketZoomArticleView extends App.Controller ui: @ui highligher: @highligher ) - all.push el + if !@ticketArticleInsertByIndex(index, el) + all.push el @el.append(all) # check elements to remove @@ -34,6 +35,31 @@ class App.TicketZoomArticleView extends App.Controller controller.remove() delete @articleController[article_id.toString()] + ticketArticleInsertByIndex: (elIndex, el) => + return false if !@$('.ticket-article-item').length + + # in case of a merge it can happen that there are already + # articles rendered in the ticket, but the new article need + # to be inserted at the correct position in the the ticket + for index in [elIndex .. 0] + article_id = @ticket_article_ids[index] + continue if !article_id + article = @$(".ticket-article-item[data-id=#{article_id}]") + continue if !article.length + article.after(el) + return true + + for index in [elIndex .. @ticket_article_ids.length - 1] + article_id = @ticket_article_ids[index] + continue if !article_id + article = @$(".ticket-article-item[data-id=#{article_id}]") + continue if !article.length + article.before(el) + return true + + false + + class ArticleViewItem extends App.ObserverController model: 'TicketArticle' observe: From 3ec2ce60381ac0e01720e9cea3c16721f193bf5e Mon Sep 17 00:00:00 2001 From: Gilson Date: Tue, 25 Apr 2017 14:52:04 -0300 Subject: [PATCH 09/31] Localization on templates (#993) * Mailer resource translated for Portuguese Brazilian language * Portuguese Brazilian email template localization --- .../mailer/password_change/pt-br.html.erb | 9 ++++++ .../mailer/password_reset/pt-br.html.erb | 15 ++++++++++ app/views/mailer/signup/pt-br.html.erb | 9 ++++++ app/views/mailer/test_ticket/pt-br.html.erb | 9 ++++++ app/views/mailer/ticket_create/pt-br.html.erb | 24 +++++++++++++++ .../mailer/ticket_escalation/pt-br.html.erb | 18 ++++++++++++ .../ticket_escalation_warning/pt-br.html.erb | 19 ++++++++++++ .../ticket_reminder_reached/pt-br.html.erb | 18 ++++++++++++ app/views/mailer/ticket_update/pt-br.html.erb | 29 +++++++++++++++++++ .../mailer/user_device_new/pt-br.html.erb | 19 ++++++++++++ .../user_device_new_location/pt-br.html.erb | 20 +++++++++++++ app/views/mailer/user_invite/pt-br.erb | 13 +++++++++ app/views/slack/ticket_create/pt-br.md.erb | 9 ++++++ .../slack/ticket_escalation/pt-br.md.erb | 7 +++++ .../ticket_escalation_warning/pt-br.md.erb | 7 +++++ .../ticket_reminder_reached/pt-br.md.erb | 7 +++++ app/views/slack/ticket_update/pt-br.md.erb | 11 +++++++ 17 files changed, 243 insertions(+) create mode 100644 app/views/mailer/password_change/pt-br.html.erb create mode 100644 app/views/mailer/password_reset/pt-br.html.erb create mode 100644 app/views/mailer/signup/pt-br.html.erb create mode 100644 app/views/mailer/test_ticket/pt-br.html.erb create mode 100644 app/views/mailer/ticket_create/pt-br.html.erb create mode 100644 app/views/mailer/ticket_escalation/pt-br.html.erb create mode 100644 app/views/mailer/ticket_escalation_warning/pt-br.html.erb create mode 100644 app/views/mailer/ticket_reminder_reached/pt-br.html.erb create mode 100644 app/views/mailer/ticket_update/pt-br.html.erb create mode 100644 app/views/mailer/user_device_new/pt-br.html.erb create mode 100644 app/views/mailer/user_device_new_location/pt-br.html.erb create mode 100644 app/views/mailer/user_invite/pt-br.erb create mode 100644 app/views/slack/ticket_create/pt-br.md.erb create mode 100644 app/views/slack/ticket_escalation/pt-br.md.erb create mode 100644 app/views/slack/ticket_escalation_warning/pt-br.md.erb create mode 100644 app/views/slack/ticket_reminder_reached/pt-br.md.erb create mode 100644 app/views/slack/ticket_update/pt-br.md.erb diff --git a/app/views/mailer/password_change/pt-br.html.erb b/app/views/mailer/password_change/pt-br.html.erb new file mode 100644 index 000000000..eab7701e4 --- /dev/null +++ b/app/views/mailer/password_change/pt-br.html.erb @@ -0,0 +1,9 @@ +Sua senha #{config.product_name} foi alterada + +

Oi #{user.firstname},

+
+

A senha para a sua conta #{config.product_name} #{user.login} foi alterada recentemente.

+
+

Esta atividade não é conhecida por você ? Caso não, entre em contato com o administrador do sistema.

+
+

Time #{config.product_name}

diff --git a/app/views/mailer/password_reset/pt-br.html.erb b/app/views/mailer/password_reset/pt-br.html.erb new file mode 100644 index 000000000..66c662505 --- /dev/null +++ b/app/views/mailer/password_reset/pt-br.html.erb @@ -0,0 +1,15 @@ +Resetando sua senha #{config.product_name} + +
Oi #{user.firstname},
+
+
Nós recebemos uma requisição para resetar a senha da sua conta #{config.product_name}, #{user.login}.
+
+
Se você deseja alterar sua senha, clique no link a seguir (ou copie e cole esta URL no seu navegador):
+
+ +
+
Este link vai te levar até a página onde você poderá alterar sua senha.
+
+
Se você não desejar resetar sua senha, por favor ignore esta mensagem. Sua senha não vai ser resetada.
+
+
Time #{config.product_name}
diff --git a/app/views/mailer/signup/pt-br.html.erb b/app/views/mailer/signup/pt-br.html.erb new file mode 100644 index 000000000..3e436f8e4 --- /dev/null +++ b/app/views/mailer/signup/pt-br.html.erb @@ -0,0 +1,9 @@ +Confirme sua conta #{config.product_name}, #{user.firstname} #{user.lastname} + +
Oi #{user.firstname},
+
+
Confirme seu email para completar o cadastro de sua conta #{config.product_name}. Isto é fácil, basta clicar no link a seguir.
+
+ +
+
Time #{config.product_name}
diff --git a/app/views/mailer/test_ticket/pt-br.html.erb b/app/views/mailer/test_ticket/pt-br.html.erb new file mode 100644 index 000000000..44cffd1e8 --- /dev/null +++ b/app/views/mailer/test_ticket/pt-br.html.erb @@ -0,0 +1,9 @@ +Teste de chamado! + +
Prezado #{agent.firstname},
+
+
Este é um chamado de teste. Eu sou um usuário e preciso de ajuda ! :)
+
+
#{customer.fullname}
+
+
O projeto Zammad
diff --git a/app/views/mailer/ticket_create/pt-br.html.erb b/app/views/mailer/ticket_create/pt-br.html.erb new file mode 100644 index 000000000..bd605b089 --- /dev/null +++ b/app/views/mailer/ticket_create/pt-br.html.erb @@ -0,0 +1,24 @@ +Novo Chamado (#{ticket.title}) + +
Oi #{recipient.firstname},
+
+
Um novo chamado (#{ticket.title}) foi criado por "#{current_user.longname}".
+
+
+#{t('Group')}: #{ticket.group.name}
+#{t('Owner')}: #{ticket.owner.fullname}
+#{t('State')}: #{t(ticket.state.name)}
+
+
+<% if @objects[:article] %> +
+ #{t('Information')}: +
+ #{article.body_as_html} +
+
+<% end %> +
+ diff --git a/app/views/mailer/ticket_escalation/pt-br.html.erb b/app/views/mailer/ticket_escalation/pt-br.html.erb new file mode 100644 index 000000000..dedd79a3b --- /dev/null +++ b/app/views/mailer/ticket_escalation/pt-br.html.erb @@ -0,0 +1,18 @@ +Chamado escalado (#{ticket.title}) + +
Oi #{recipient.firstname},
+
+
Um chamado (#{ticket.title}) de "#{ticket.customer.longname}" foi escalado desde "#{ticket.escalation_at}"!
+
+<% if @objects[:article] %> +
+ #{t('Information')}: +
+ #{article.body_as_html} +
+
+<% end %> +
+ diff --git a/app/views/mailer/ticket_escalation_warning/pt-br.html.erb b/app/views/mailer/ticket_escalation_warning/pt-br.html.erb new file mode 100644 index 000000000..2e461e44f --- /dev/null +++ b/app/views/mailer/ticket_escalation_warning/pt-br.html.erb @@ -0,0 +1,19 @@ +O Chamado vai ser escalado (#{ticket.title}) + + +
Oi #{recipient.firstname},
+
+
Um chamado (#{ticket.title}) de "#{ticket.customer.longname}" vai ser escalado em "#{ticket.escalation_at}"!
+
+<% if @objects[:article] %> +
+ #{t('Information')}: +
+ #{article.body_as_html} +
+
+<% end %> +
+ diff --git a/app/views/mailer/ticket_reminder_reached/pt-br.html.erb b/app/views/mailer/ticket_reminder_reached/pt-br.html.erb new file mode 100644 index 000000000..7be814f2d --- /dev/null +++ b/app/views/mailer/ticket_reminder_reached/pt-br.html.erb @@ -0,0 +1,18 @@ +Lembrete (#{ticket.title}) + +
Oi #{recipient.firstname},
+
+
Um chamado precisa de atenção, um lembrete foi criado (#{ticket.title}) com o usuário "#{ticket.customer.longname}".
+
+<% if @objects[:article] %> +
+ #{t('Information')}: +
+ #{article.body_as_html} +
+
+<% end %> +
+ diff --git a/app/views/mailer/ticket_update/pt-br.html.erb b/app/views/mailer/ticket_update/pt-br.html.erb new file mode 100644 index 000000000..5e17974e4 --- /dev/null +++ b/app/views/mailer/ticket_update/pt-br.html.erb @@ -0,0 +1,29 @@ +Chamado atualizado (#{ticket.title}) + +
Oi #{recipient.firstname},
+
+
+O chamado (#{ticket.title}) foi atualizado por "#{current_user.longname}". +
+
+<% if @objects[:changes] && !@objects[:changes].empty? %> +
+ #{t('Changes')}:
+ <% @objects[:changes].each do |key, value| %> + <%= t key %>: <%= h value[0] %> -> <%= h value[1] %>
+ <% end %> +
+<% end %> +
+<% if @objects[:article] %> +
+ #{t('Information')}: +
+ #{article.body_as_html} +
+
+<% end %> +
+ diff --git a/app/views/mailer/user_device_new/pt-br.html.erb b/app/views/mailer/user_device_new/pt-br.html.erb new file mode 100644 index 000000000..6fe4ad95f --- /dev/null +++ b/app/views/mailer/user_device_new/pt-br.html.erb @@ -0,0 +1,19 @@ +#{config.product_name} login detectado em um novo dispositivo + +
Oi #{user.firstname},
+
+
Isto é como se você tivesse logado com sua conta usando um novo dispositivo em "#{user_device.created_at}":
+
+
+Seu dispositivo: #{user_device.name}
+Sua localização (relativa): #{user_device.location}
+Seu IP: #{user_device.ip}
+
+
+
Seu dispositivo foi adicionado na lista de dispositivos conhecidos, qual você pode ver aqui:
+
+
#{config.http_type}://#{config.fqdn}/#profile/devices
+
+
Se não foi você, remova o dispositivo, altere sua senha e entre em contato com o Administrador. Alguém pode ter ganho acesso não autorizado à sua conta.
+
+
Time #{config.product_name}
diff --git a/app/views/mailer/user_device_new_location/pt-br.html.erb b/app/views/mailer/user_device_new_location/pt-br.html.erb new file mode 100644 index 000000000..ae1076d34 --- /dev/null +++ b/app/views/mailer/user_device_new_location/pt-br.html.erb @@ -0,0 +1,20 @@ +#{config.product_name} login detectado em um novo País + +
Oi #{user.firstname},
+
+
Isto é como se você tivesse usado sua conta com um dispositivo conhecido, porém, de um outro país em "#{user_device.created_at}":
+
+
+Seu dispositivo: #{user_device.name}
+Sua localização (relativa): #{user_device.location}
+Seu IP: #{user_device.ip}
+
+
+
O País foi adicionado na sua lista de dispositivos conhecidos, que pode ser visto aqui:
+
+
#{config.http_type}://#{config.fqdn}/#profile/devices
+
+
If this wasn't you, remove the device, changing your account password, and contacting your administrator. Somebody might have gained unauthorized access to your account.
+
Se não foi você, remova o dispositivo, altere sua senha e entre em contato com o Administrador. Alguém pode ter ganho acesso não autorizado à sua conta.
+
+
Your #{config.product_name} Team
diff --git a/app/views/mailer/user_invite/pt-br.erb b/app/views/mailer/user_invite/pt-br.erb new file mode 100644 index 000000000..8fdfb6d4d --- /dev/null +++ b/app/views/mailer/user_invite/pt-br.erb @@ -0,0 +1,13 @@ +Convite para #{config.product_name} em #{config.fqdn} + +
Oi #{user.firstname},
+
+
Eu (#{current_user.firstname} #{current_user.lastname}) estou te convidando para #{config.product_name} - nosso suporte ao usuário / plataforma de chamados.
+
+
Clique aqui e crie sua senha.
+
+
Divirta-se,
+
+
#{current_user.firstname} #{current_user.lastname}
+
+
Time #{config.product_name}
diff --git a/app/views/slack/ticket_create/pt-br.md.erb b/app/views/slack/ticket_create/pt-br.md.erb new file mode 100644 index 000000000..863ee2ad6 --- /dev/null +++ b/app/views/slack/ticket_create/pt-br.md.erb @@ -0,0 +1,9 @@ +# #{ticket.title} +_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Criado por #{current_user.longname} em #{ticket.updated_at}_ +* #{t('Group')}: #{ticket.group.name} +* #{t('Owner')}: #{ticket.owner.fullname} +* #{t('State')}: #{t(ticket.state.name)} + +<% if @objects[:article] %> +#{article.body_as_text} +<% end %> diff --git a/app/views/slack/ticket_escalation/pt-br.md.erb b/app/views/slack/ticket_escalation/pt-br.md.erb new file mode 100644 index 000000000..2e88e2f54 --- /dev/null +++ b/app/views/slack/ticket_escalation/pt-br.md.erb @@ -0,0 +1,7 @@ +# #{ticket.title} +_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Escalado em #{ticket.escalation_at}_ +Um chamado (#{ticket.title}) de "#{ticket.customer.longname}" foi escalado desde "#{ticket.escalation_at}"! + +<% if @objects[:article] %> +#{article.body_as_text} +<% end %> diff --git a/app/views/slack/ticket_escalation_warning/pt-br.md.erb b/app/views/slack/ticket_escalation_warning/pt-br.md.erb new file mode 100644 index 000000000..04a63835b --- /dev/null +++ b/app/views/slack/ticket_escalation_warning/pt-br.md.erb @@ -0,0 +1,7 @@ +# #{ticket.title} +_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Vai ser escalado em #{ticket.escalation_at}_ +Um chamado (#{ticket.title}) de "#{ticket.customer.longname}" vai ser escalado em "#{ticket.escalation_at}"! + +<% if @objects[:article] %> +#{article.body_as_text} +<% end %> diff --git a/app/views/slack/ticket_reminder_reached/pt-br.md.erb b/app/views/slack/ticket_reminder_reached/pt-br.md.erb new file mode 100644 index 000000000..1fcb9561e --- /dev/null +++ b/app/views/slack/ticket_reminder_reached/pt-br.md.erb @@ -0,0 +1,7 @@ +# #{ticket.title} +_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Lembrete!_ +um chamado precisa de atenção, lembrete criado para (#{ticket.title}) com usuário "*#{ticket.customer.longname}*". + +<% if @objects[:article] %> +#{article.body_as_text} +<% end %> diff --git a/app/views/slack/ticket_update/pt-br.md.erb b/app/views/slack/ticket_update/pt-br.md.erb new file mode 100644 index 000000000..f6fb6a046 --- /dev/null +++ b/app/views/slack/ticket_update/pt-br.md.erb @@ -0,0 +1,11 @@ +# #{ticket.title} +_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Atualizado por #{current_user.longname} em #{ticket.updated_at}_ +<% if @objects[:changes] && !@objects[:changes].empty? %> + <% @objects[:changes].each do |key, value| %> + * <%= t key %>: <%= h value[0] %> -> <%= h value[1] %> + <% end %> +<% end %> + +<% if @objects[:article] %> +#{article.body_as_text} +<% end %> From fedd9fb08795b6ce5b267863a0085aad90ff0591 Mon Sep 17 00:00:00 2001 From: chrisdecker1201 Date: Tue, 25 Apr 2017 20:45:35 +0200 Subject: [PATCH 10/31] hidden form on small screen/smartphone (#977) --- public/assets/form/form.css | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/public/assets/form/form.css b/public/assets/form/form.css index 28b8fd64f..e503b82ed 100644 --- a/public/assets/form/form.css +++ b/public/assets/form/form.css @@ -59,7 +59,8 @@ background: white; border-radius: 5px; padding: 24px 24px 22px; - width: 26em; + width: 90%; + max-width: 26em; margin: 0 auto; box-sizing: border-box; position: relative; From ee31cd1bdd61b4204bec7e34bd2f0dc924306a77 Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Tue, 25 Apr 2017 20:51:23 +0200 Subject: [PATCH 11/31] Updated gems as in issue #805 suggested. --- Gemfile.lock | 10 +++++----- 1 file changed, 5 insertions(+), 5 deletions(-) diff --git a/Gemfile.lock b/Gemfile.lock index 3415b4677..5793063e7 100644 --- a/Gemfile.lock +++ b/Gemfile.lock @@ -46,7 +46,7 @@ GEM tzinfo (~> 1.1) addressable (2.4.0) arel (6.0.3) - argon2 (1.1.1) + argon2 (1.1.3) ffi (~> 1.9) ffi-compiler (~> 0.1) ast (2.3.0) @@ -110,7 +110,7 @@ GEM dnsruby (>= 1.5) equalizer (0.0.10) erubis (2.7.0) - eventmachine (1.2.0.1) + eventmachine (1.2.3) execjs (2.7.0) factory_girl (4.8.0) activesupport (>= 3.0.0) @@ -121,7 +121,7 @@ GEM multipart-post (>= 1.2, < 3) faraday-http-cache (1.3.1) faraday (~> 0.8) - ffi (1.9.14) + ffi (1.9.18) ffi-compiler (0.1.3) ffi (>= 1.0.0) rake @@ -248,7 +248,7 @@ GEM omniauth-oauth (~> 1.1) parser (2.3.1.2) ast (~> 2.2) - pg (0.18.4) + pg (0.20.0) pluginator (1.3.0) power_assert (0.3.1) powerpack (0.1.1) @@ -292,7 +292,7 @@ GEM thor (>= 0.18.1, < 2.0) rainbow (2.1.0) raindrops (0.17.0) - rake (11.2.2) + rake (12.0.0) rb-fsevent (0.9.7) rb-inotify (0.9.7) ffi (>= 0.5.0) From e122bd9935ad63c875bc5cdf44a47d9907eb015e Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Wed, 26 Apr 2017 01:43:05 +0200 Subject: [PATCH 12/31] Moved back to pg 0.18.4 (newer versions are not working correctly). --- Gemfile.lock | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Gemfile.lock b/Gemfile.lock index 5793063e7..4efc085b7 100644 --- a/Gemfile.lock +++ b/Gemfile.lock @@ -248,7 +248,7 @@ GEM omniauth-oauth (~> 1.1) parser (2.3.1.2) ast (~> 2.2) - pg (0.20.0) + pg (0.18.4) pluginator (1.3.0) power_assert (0.3.1) powerpack (0.1.1) From c0afd44e0b002d4191c6e1ea164401345d2cac4d Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Wed, 26 Apr 2017 08:38:46 +0200 Subject: [PATCH 13/31] Fixed html sanitizer loop. Extended tests. --- app/models/channel/filter/identify_sender.rb | 21 +- lib/html_sanitizer.rb | 21 +- test/fixtures/mail49.box | 2282 ++++++++++++++++++ test/unit/aaa_string_test.rb | 11 +- test/unit/email_parser_test.rb | 6 +- test/unit/email_process_test.rb | 25 + test/unit/html_sanitizer_test.rb | 9 +- test/unit/user_test.rb | 19 +- 8 files changed, 2358 insertions(+), 36 deletions(-) create mode 100644 test/fixtures/mail49.box diff --git a/app/models/channel/filter/identify_sender.rb b/app/models/channel/filter/identify_sender.rb index db2c51b31..38c88aed3 100644 --- a/app/models/channel/filter/identify_sender.rb +++ b/app/models/channel/filter/identify_sender.rb @@ -126,8 +126,6 @@ module Channel::Filter::IdentifySender end def self.user_create(data) - - # return existing user = User.find_by(email: data[:email].downcase) if !user user = User.find_by(login: data[:email].downcase) @@ -137,10 +135,7 @@ module Channel::Filter::IdentifySender if user if user.firstname.blank? && user.lastname.blank? if data[:firstname].present? - data[:firstname].strip! - data[:firstname].delete!('"') - data[:firstname].gsub!(/^'/, '') - data[:firstname].gsub!(/'$/, '') + data[:firstname] = cleanup_name(data[:firstname]) user.update_attributes( firstname: data[:firstname] ) @@ -157,10 +152,7 @@ module Channel::Filter::IdentifySender if data[item.to_sym].nil? data[item.to_sym] = '' end - data[item.to_sym].strip! - data[item.to_sym].delete!('"') - data[item.to_sym].gsub!(/^'/, '') - data[item.to_sym].gsub!(/'$/, '') + data[item.to_sym] = cleanup_name(data[item.to_sym]) } data[:password] = '' data[:active] = true @@ -176,4 +168,13 @@ module Channel::Filter::IdentifySender user end + def self.cleanup_name(string) + string.strip! + string.delete!('"') + string.gsub!(/^'/, '') + string.gsub!(/'$/, '') + string.gsub!(/.+?\s\(.+?\)$/, '') + string + end + end diff --git a/lib/html_sanitizer.rb b/lib/html_sanitizer.rb index 415401727..e3e3cf7df 100644 --- a/lib/html_sanitizer.rb +++ b/lib/html_sanitizer.rb @@ -38,7 +38,7 @@ satinize html string based on whiltelist # replace tags, keep subtree if !tags_whitelist.include?(node.name) - node.replace strict(node.children.to_s) + node.replace node.children.to_s Loofah::Scrubber::STOP end @@ -132,7 +132,7 @@ satinize html string based on whiltelist # prepare links if node['href'] href = cleanup_target(node['href']) - if external && !href.downcase.start_with?('//') && href.downcase !~ %r{^.{1,6}://.+?} + if external && href.present? && !href.downcase.start_with?('//') && href.downcase !~ %r{^.{1,6}://.+?} node['href'] = "http://#{node['href']}" href = node['href'] end @@ -145,9 +145,9 @@ satinize html string based on whiltelist # check if href is different to text if external && node.name == 'a' && !url_same?(node['href'], node.text) if node['href'].blank? - node.replace strict(node.children.to_s) + node.replace node.children.to_s Loofah::Scrubber::STOP - elsif node.children.empty? || node.children.first.class == Nokogiri::XML::Text + elsif (node.children.empty? || node.children.first.class == Nokogiri::XML::Text) && node.text.present? text = Nokogiri::XML::Text.new("#{node['href']} (", node.document) node.add_previous_sibling(text) node['href'] = cleanup_target(node.text) @@ -178,7 +178,17 @@ satinize html string based on whiltelist end end - Loofah.fragment(string).scrub!(scrubber).to_s + + new_string = '' + done = true + while done + new_string = Loofah.fragment(string).scrub!(scrubber).to_s + if string == new_string + done = false + end + string = new_string + end + string end =begin @@ -253,7 +263,6 @@ cleanup html string: Loofah::Scrubber::STOP end end - string = Loofah.fragment(string).scrub!(scrubber_structure).to_s new_string = '' done = true diff --git a/test/fixtures/mail49.box b/test/fixtures/mail49.box new file mode 100644 index 000000000..4052c6e6f --- /dev/null +++ b/test/fixtures/mail49.box @@ -0,0 +1,2282 @@ +Return-Path: +Received: from deli01.example.de (deli01.vpn.example.de [10.5.2.22]) + by mail14b (Cyrus v2.2.13-Debian-2.2.13-19+squeeze3) with LMTPA; + Thu, 20 Apr 2017 13:20:02 +0200 +X-Sieve: CMU Sieve 2.2 +Received: from asuran.example.de (ld-ipx3-2.vpn.example.de [10.5.0.29]) + by deli01.example.de (Postfix) with ESMTP id 281E71B39 + for ; Thu, 20 Apr 2017 13:20:02 +0200 (CEST) +Received: from exspamix-01.example.de (exspamix-01.example.de [10.0.106.132]) + by asuran.example.de (Postfix) with ESMTP id 212F721F74 + for ; Thu, 20 Apr 2017 13:20:02 +0200 (CEST) +Received: from mail1.bemta6.example.com ([10.0.254.115]) + by exspamix-01.example.de with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) + (Exim 4.86) + (envelope-from ) + id 1d1A7y-0003Ft-4c + for info@example.de; Thu, 20 Apr 2017 13:20:02 +0200 +Received: from [10.0.143.35] by server-11.bemta-6.example.com id 9D/56-03587-D5998F85; Thu, 20 Apr 2017 11:19:57 +0000 +X-Brightmail-Tracker: H4sIAAAAAAAAA+NgFrrBIsWRWlGSWpSXmKPExsUScfONjm7MzB8 + RBktWSVp8fXCJyYHRo3HZDqYAxijWzLyk/IoE1ozGZTsZC77NNKxY+HwlYwPjrn0GXYycHEIC + axgllu0v7mLkArI3M0qsWd7LCJJgE7CXeHF5ImsXIweHsEC+RN+fKpCwiICExNLpd5lAbGYBH + 4l5hxezgdi8AoISJ2c+YYGYqS6x+MJ5sDiLgKrE/z99zBA1FhKHJp9lBhkpJKAhMflJCogpIW + At0XytdgIjzywkQ2chGQoR15BonTOXHcLWlli28DUzhJ0usWXxRChbUWJK90OgGg4gO1fi+xN + OiLC7xPO5x9lQlYDYQRLTXnUyLWDkWsWoUZxaVJZapGtorJdUlJmeUZKbmJmja2hgppebWlyc + mJ6ak5hUrJecn7uJERjiDECwg/HLsoBDjJIcTEqivB9df0QI8SXlp1RmJBZnxBeV5qQWH2KU4 + eBQkuANnwGUEyxKTU+tSMvMAUYbTFqCg0dJhLcHJM1bXJCYW5yZDpE6xagoJc4bC5IQAElklO + bBtcEi/BKjrJQwLyPQIUI8BalFuZklqPKvGMU5GJWEeeNBpvBk5pXATX8FtJgJaPFZP7DFJYk + IKakGRoOlPMxeV//ueXquzVgi8NPr53ISdt0FxlP/74z86rrs2ocDfy0mXFVl/JGm+P785cJt + m3Z/f6TDw6r7iEF/2b/6fSZdNfNXKWvHLXN8/M37wXPbuLmF/oz1+bv6ZGXfb/aubzzad/e9V + tL6E+sPFNy9af+e4cK1k8tmbtWda3o1VsfA+tm5wmlKLMUZiYZazEXFiQBjjaIj6wIAAA== +X-Env-Sender: marcus.smith@example.com +X-Msg-Ref: server-8.tower-21.example.com!1492686707!64387300!16 +X-Originating-IP: [10.0.236.44] +X-StarScan-Received: +X-StarScan-Version: 9.4.12; banners=-,-,- +X-VirusChecked: Checked +Received: (qmail 15951 invoked from network); 20 Apr 2017 11:19:31 -0000 +Received: from mail.example.de (HELO mail.example.de) (10.0.236.44) + by server-8.tower-21.example.com with AES256-SHA encrypted SMTP; 20 Apr 2017 11:19:31 -0000 +Received: from desfsrvv002.fsm.local (10.0.0.8) by desfsrvv002.fsm.local + (192.168.0.8) with Microsoft SMTP Server (TLS) id 15.0.1210.3; Thu, 20 Apr + 2017 13:07:26 +0200 +Received: from desfcl013 (10.0.0.104) by desfsrvv002.fsm.local + (192.168.0.8) with Microsoft SMTP Server id 15.0.1210.3 via Frontend + Transport; Thu, 20 Apr 2017 13:07:26 +0200 +From: "Marcus Smith (ABC)" +Subject: Kinderschwimmbrille ABC Little Twist: Schnell angelegt, keine + verhedderten Haare (Pressemitteilung) +To: +Content-Type: multipart/mixed; boundary="sp9pxLEwghDaJRixlkdZ=_QAHPr6hfigLP" +MIME-Version: 1.0 +Reply-To: +Date: Thu, 20 Apr 2017 13:03:16 +0200 +Message-ID: <2017042013031651F46156FA$3429A82563@DESFCL> +X-EXCLAIMER-MD-CONFIG: 86773a0c-e9fa-4f6d-a02b-c46649ddaf4c +X-SpamExperts-Class: unsure +X-SpamExperts-Evidence: Combined (0.80) +X-Recommended-Action: accept +X-Filter-ID: s0sct1PQhAABKnZB5plbIScDS1Ah3IN6DXwtbFNCAl9CZDDZypSCW3NVr3i3Oj550hNw506ok7Oc + h2zx/8fhdRQ0A3zDD8BaOB3G1ogsOIB6Qy28/iROdjfah1Vpm5PuPzFrK7tpZ0ITrq1CoGNVtju+ + l0kwMLVeJoOItqLgg2uAFIbyFgFecVFv/oAIeL162Fb/cqhFAxVBJGOP0Pl+MEXDm9fFn8RsoOjp + uruGGJv+TcyVhp/anhUQXQAtT82HGlugeeYNRP+TKatltgBEa53+nQWdNbMeBvr5xRuZ2g/ubpln + biDyBMUiEvUZuPnVLR/VPgh4XHQAxXzmObDIwIrVOdzGaC+THNCruH7JDih+pvlHhV6a5QjptwQB + GybQPE9+Sr8BITYHkTKhGWcEQstt8iMtuGwXXAwQbE6xuMJ0xYCHwzEoZpUBagq+YQPMQF0hsKSx + nP2Z7odzKCKStLBgqqhRRUPmBDlwgPURU+G20RdCfgC+oEUcBXLctP0RktTJIr248aS6veEqJg1E + dcwVEwkykH0Q3JVVoWHY8Dbqipq1Cj9QD+bzSr3gFny7o9soYkGbHBPnsIda/J414Ihhr8wUfd3z + tLcZN92tbpkPOmJ39LtFIA6XeJo+eLpxHaSF/L0D9WqxmMcGz0S2BNpYFKH/ASE5b9LmZe/hwXj0 + FqjTwPjMRY/JqJtendI1UmT5bb00m8M1jZ5Apm7ze27Pd61rzx0VcEbaWfsImrpVLnrBpxHdPacY + TU723PojdqkmsUMOz1zNvAzvj7OyhzBsPQTf4dzhoDwLospP/sE= +X-Report-Abuse-To: spam@exspamix-01.example.de + +--sp9pxLEwghDaJRixlkdZ=_QAHPr6hfigLP +Content-Type: text/html; charset="utf-8" +Content-Transfer-Encoding: quoted-printable + + + + + Kinderschwimmbrille 1= +ABCD=20 +Little Twist: Schnell angelegt, keine verhedderten Haare=20 +(Pressemitteilung) + + +=E2=97=8F durchdachtes Kopfband f=C3=BCr schnelles & einfaches Anlegen= + =E2=97=8F die fr=C3=B6hliche=20 +& farbenfrohe Gestaltung freut Kinder + + + + + + + + + + + + + + +=20 +

Sehr geehrte Frau Smith, +

+die Kinderschwimmbrille ABC Li= +ttle=20 +Twist ist
der neue Star im Kinderbecken: Das durchdachte
Kopfb= +and=20 +macht es Eltern und Lehrern einfach,
ihren Sch=C3=BCtzlingen die=20= + +Schwimmbrille anzulegen
und anzupassen. Die farbenfrohe Gestaltung = +in=20 +
blau und pink mit dem Motiv der beliebten Robbe
ABC erfreut = +die=20 +Kinder und bringt Spa=C3=9F ins
Becken.

<<< alle Info siehe angeh=C3=A4ngte=20 + PDF>>>

Den=20 +Schwimmexperten von ABC ist aufgefallen,
dass Eltern wie auch=20= + +Schwimmlehrer oft viel Zeit
ben=C3=B6tigen, um ihren Kindern oder = +Sch=C3=BClern=20 +die
Schwimmbrillen anzulegen und zu justieren. Oft
m=C3=BCssen= + die=20 +Kids dazu eigens aus dem Wasser
geholt werden. Manche Kopfb=C3=A4n= +der=20 +verheddern
sich zudem gerne in den Haaren, was zu Ziepen
und=20= + +letztendlich zu Tr=C3=A4nen f=C3=BChrt.

F=C3=BCr die ABC Little Twist wurde daher ein sehr
einf= +acher=20 +Verstellmechanismus am Kopfband ent-
wickelt. Das Verstellen ist=20= + +m=C3=B6glich, ohne, dass die
Schwimmbrille abgesetzt werden muss. = +Die Zeit=20 +
im Wasser wird nicht unterbrochen, der Flow wird
nicht gest=C3= +=B6rt=20 +und das Vertrauen zum Wasser muss
nicht neu aufgebaut werden.=20 +Resultat: Die Kinder
haben mehr Spa=C3=9F im Becken.= +

Das extra breite und besonders b= +unte=20 +Kopfband
mit dem Motiv der beliebten Robbe ABC erfreut
nicht= +=20 +nur die Kinder =E2=80=93 es sorgt auch f=C3=BCr einen
sicheren Sit= +z der=20 +Schwimmbrille und verheddert
sich nicht mit den Haaren. +

Weitere Eigenschaften: leicht=20= + +verstellbares
Kopfband, UV-Schutz 400, Anti-Beschlag-Impr=C3=A4g-<= +BR> +nierung. Alter: bis 6 Jahre. Erh=C3=A4ltlich ab sofort.
UVP: 10&eu= +ro;
+
Bildmaterial und Test-Schwimmbrillen stellen wir
gerne zur=20 +Verf=C3=BCgung.

Katalog=20 +Schwimmbrillen 2017 (hier klicken)
Katalog= +=20 +Bademode 2017 (hier klicken)

H=C3=A4ndlerverzeichnis auf www.example.de +

Auf der +ABC-Facebook-Pr=C3=A4senz posten wir
z= +udem=20 +regelm=C3=A4=C3=9Fig Videos mit Tipps zum Thema
Schwimen mit Kids = +und=20 +Jugendlichen.

Sportlich= +e=20 +Gr=C3=BC=C3=9Fe,
Marcus Smith vom ABC-Team

= +Marcus Smith
PR ABC Deutschland= +=20 +& =C3=96sterreich
Phone: +49(0)12345567/12345678-39

ABC - The Fun Swim Co.
Courty House, The Square,
Lightwate= +r,=20 +Surrey, AA00 123, United Kingdom  
Company Registration=20= + +Number: 123456789.

Keine=20 +weiteren Pressemitteilungen zu den Themen
Schwimmen, Bademode,=20 +Schwimmbrillen & Co?
Bitte eine kurze Mail an mich senden. Dan= +ke.=20 +:-)

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+RgfK3HtXNR/0qT0oA6VvEMgGFXH1NZ83iC5P/LUL9Kwn+7WRc96AOgl1yUk5uG/Os6XWM9ZWb8a5 +1/4vpVJ+v4UAdBJrA9aoyawexrBkqo/Q0Abkmrt13Gqb6q+fvmsR+9V360Abh1Vv75qM6q2PvnNc +833vzplAHQnU267jUZ1RsferBbpUJ/rQBvPqbZ+/VdtTbP3zWK/3agfvQBuHUm/vH86Z/aLZ+8aw +zTB0/CgDolv2J+8acb44+8awV+/Uh6H60AabagR/EahOoHP3qyXqu39KANw6icfeqM6ic/fNYjda +jP3xQBvf2if71RvqTdmNYh+9Ub9DQBtjUm/v046m3941ztHf8KAN46m2fvGozqh/vGsF/uCoj1oA +6A6of71RnVDnrWBUTf1oA6A6pz1ph1Pn71YDdTUR/wBYaAOjOp9fmqP+08n71c+e9MoA6P8AtEHv +Sf2gPWueHf6Uo6D60Abxvx/epn24H+KsP0pB2oA2zej1pn2xf71Yz9RTDQB//9k= + +--sp9pxLEwghDaJRixlkdZ=_QAHPr6hfigLP-- diff --git a/test/unit/aaa_string_test.rb b/test/unit/aaa_string_test.rb index 68fe0e1ed..7aba4ebf3 100644 --- a/test/unit/aaa_string_test.rb +++ b/test/unit/aaa_string_test.rb @@ -552,7 +552,8 @@ Men-----------------------' assert_equal(result, html.html2html_strict) html = '

https://www.facebook.com/test
' - result = '
https://www.facebook.com/test + result = '' assert_equal(result, html.html2html_strict) @@ -640,11 +641,11 @@ Men-----------------------' assert_equal(result, html.html2html_strict) html = "
http://example.com
" - result = "" + result = "" assert_equal(result, html.html2html_strict) html = "
http://example.com.
" - result = "" + result = "" assert_equal(result, html.html2html_strict) html = "
lala http://example.com.
" @@ -652,11 +653,11 @@ Men-----------------------' assert_equal(result, html.html2html_strict) html = "
http://example.com, and so on
" - result = "" + result = "
\nhttp://example.com, and so on
" assert_equal(result, html.html2html_strict) html = "
http://example.com?lala=me, and so on
" - result = "" + result = "" assert_equal(result, html.html2html_strict) html = "http://facebook.de/examplesrbog" diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb index f0cfccd60..3d7f71cd0 100644 --- a/test/unit/email_parser_test.rb +++ b/test/unit/email_parser_test.rb @@ -244,7 +244,7 @@ Managing Director: Martin Edenhofer }, { data: IO.binread('test/fixtures/mail8.box'), - body_md5: '6b2b3701aaf6b5a1c351664e7d4bab03', + body_md5: '166c87ab43c07301686c1c8761e98d48', attachments: [ { md5: 'c3ca4aab222eed8a148a716371b70129', @@ -281,7 +281,7 @@ Düsseldorfer Landstraße 395
D-00000 Hof
-http://www.example.com
+www.example.com


Geschäftsführung/Management Board: Jan Bauer (Vorsitzender/Chairman), Oliver Bauer, Heiko Bauer, Boudewijn Bauer @@ -552,7 +552,7 @@ Newsletter abbestellen (', from_email: '"我" <>', diff --git a/test/unit/email_process_test.rb b/test/unit/email_process_test.rb index cbe294b4b..aeda37adb 100644 --- a/test/unit/email_process_test.rb +++ b/test/unit/email_process_test.rb @@ -2291,6 +2291,31 @@ Some Text', ], }, }, + { + data: IO.binread('test/fixtures/mail49.box'), + success: true, + result: { + 0 => { + priority: '2 normal', + title: 'Kinderschwimmbrille ABC Little Twist: Schnell angelegt, keine verhedderten Haare (Pressemitteilung)', + }, + 1 => { + from: '"Marcus Smith (ABC)" ', + sender: 'Customer', + type: 'email', + }, + }, + verify: { + users: [ + { + firstname: 'Marcus', + lastname: 'Smith', + fullname: 'Marcus Smith', + email: 'marcus.smith@example.com', + }, + ], + }, + }, ] assert_process(files) end diff --git a/test/unit/html_sanitizer_test.rb b/test/unit/html_sanitizer_test.rb index 3af545b13..38f58d53e 100644 --- a/test/unit/html_sanitizer_test.rb +++ b/test/unit/html_sanitizer_test.rb @@ -48,7 +48,7 @@ class HtmlSanitizerTest < ActiveSupport::TestCase assert_equal(HtmlSanitizer.strict('
'), '
') assert_equal(HtmlSanitizer.strict('test'), 'test') assert_equal(HtmlSanitizer.strict('test'), 'test') - assert_equal(HtmlSanitizer.strict('test', true), 'https://some/path (test)') + assert_equal(HtmlSanitizer.strict('test', true), 'https://some/path (test)') assert_equal(HtmlSanitizer.strict(''), '') assert_equal(HtmlSanitizer.strict(''), '') assert_equal(HtmlSanitizer.strict(' +ADw-SCRIPT+AD4-alert(\'XSS\');+ADw-/SCRIPT+AD4-'), ' +ADw-SCRIPT+AD4-alert(\'XSS\');+ADw-/SCRIPT+AD4-') @@ -56,9 +56,9 @@ class HtmlSanitizerTest < ActiveSupport::TestCase assert_equal(HtmlSanitizer.strict('XSS'), 'XSS') assert_equal(HtmlSanitizer.strict('XSS', true), 'http://66.000146.0x7.147/ (XSS)') +tt p://6 6.000146.0x7.147/">XSS', true), 'http://66.000146.0x7.147/ (XSS)') assert_equal(HtmlSanitizer.strict('XSS'), 'XSS') - assert_equal(HtmlSanitizer.strict('XSS', true), '//www.google.com/ (XSS)') + assert_equal(HtmlSanitizer.strict('XSS', true), '//www.google.com/ (XSS)') assert_equal(HtmlSanitizer.strict('
'), 'X') assert_equal(HtmlSanitizer.strict('CLICKME'), 'CLICKME') assert_equal(HtmlSanitizer.strict('CLICKME'), 'CLICKME') @@ -74,8 +74,7 @@ tt p://6 6.000146.0x7.147/">XSS', true), 'http://66.000146.0x7.147/ (XXX', true), 'XXX') assert_equal(HtmlSanitizer.strict(''), 'alert(1)') assert_equal(HtmlSanitizer.strict(''), '') - assert_equal(HtmlSanitizer.strict('', true), 'http://example.com ()') - + assert_equal(HtmlSanitizer.strict('', true), 'http://example.com') end end diff --git a/test/unit/user_test.rb b/test/unit/user_test.rb index 2fd0ca1d5..31919b5d0 100644 --- a/test/unit/user_test.rb +++ b/test/unit/user_test.rb @@ -254,16 +254,21 @@ class UserTest < ActiveSupport::TestCase test[:create_verify].each { |key, value| next if key == :image_md5 - if user.respond_to?( key ) - assert_equal( value, user.send(key), "create check #{key} in (#{test[:name]})" ) + if user.respond_to?(key) + result = user.send(key) + if value.nil? + assert_nil(result, "create check #{key} in (#{test[:name]})") + else + assert_equal(value, result, "create check #{key} in (#{test[:name]})") + end else - assert_equal( value, user[key], "create check #{key} in (#{test[:name]})" ) + assert_equal(value, user[key], "create check #{key} in (#{test[:name]})") end } if test[:create_verify][:image_md5] file = Avatar.get_by_hash( user.image ) file_md5 = Digest::MD5.hexdigest( file.content ) - assert_equal( test[:create_verify][:image_md5], file_md5, "create avatar md5 check in (#{test[:name]})" ) + assert_equal(test[:create_verify][:image_md5], file_md5, "create avatar md5 check in (#{test[:name]})") end if test[:update] user.update_attributes( test[:update] ) @@ -271,16 +276,16 @@ class UserTest < ActiveSupport::TestCase test[:update_verify].each { |key, value| next if key == :image_md5 if user.respond_to?( key ) - assert_equal( value, user.send(key), "update check #{key} in (#{test[:name]})" ) + assert_equal(value, user.send(key), "update check #{key} in (#{test[:name]})") else - assert_equal( value, user[key], "update check #{key} in (#{test[:name]})" ) + assert_equal(value, user[key], "update check #{key} in (#{test[:name]})") end } if test[:update_verify][:image_md5] file = Avatar.get_by_hash( user.image ) file_md5 = Digest::MD5.hexdigest( file.content ) - assert_equal( test[:update_verify][:image_md5], file_md5, "update avatar md5 check in (#{test[:name]})" ) + assert_equal( test[:update_verify][:image_md5], file_md5, "update avatar md5 check in (#{test[:name]})") end end From cb9e52f6fa69777e245c7f55b1a52d30f1d82b2f Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Wed, 26 Apr 2017 11:05:58 +0200 Subject: [PATCH 14/31] Fixed html sanitizer loop with own generated link injection. Extended tests. --- lib/html_sanitizer.rb | 107 ++++++++++++------------ test/unit/aaa_string_test.rb | 33 ++++---- test/unit/cache_test.rb | 137 +++++++++---------------------- test/unit/email_parser_test.rb | 2 +- test/unit/html_sanitizer_test.rb | 4 +- 5 files changed, 113 insertions(+), 170 deletions(-) diff --git a/lib/html_sanitizer.rb b/lib/html_sanitizer.rb index e3e3cf7df..d004bbcd1 100644 --- a/lib/html_sanitizer.rb +++ b/lib/html_sanitizer.rb @@ -19,7 +19,58 @@ satinize html string based on whiltelist classes_whitelist = ['js-signatureMarker'] attributes_2_css = %w(width height) - scrubber = Loofah::Scrubber.new do |node| + scrubber_link = Loofah::Scrubber.new do |node| + + # check if href is different to text + if external && node.name == 'a' && !url_same?(node['href'], node.text) + if node['href'].blank? + node.replace node.children.to_s + Loofah::Scrubber::STOP + elsif (node.children.empty? || node.children.first.class == Nokogiri::XML::Text) && node.text.present? + text = Nokogiri::XML::Text.new("#{node['href']} (", node.document) + node.add_previous_sibling(text) + node['href'] = cleanup_target(node.text) + text = Nokogiri::XML::Text.new(')', node.document) + node.add_next_sibling(text) + else + node.content = cleanup_target(node['href']) + end + end + + # check if text has urls which need to be clickable + if node && node.name != 'a' && node.parent && node.parent.name != 'a' && (!node.parent.parent || node.parent.parent.name != 'a') + if node.class == Nokogiri::XML::Text + urls = [] + node.content.scan(%r{((http|https|ftp|tel)://.+?)([[:space:]]|\.[[:space:]]|,[[:space:]]|\.$|,$|\)|\(|$)}mxi).each { |match| + if match[0] + urls.push match[0].to_s.strip + end + } + node.content.scan(/(^|:|;|\s)(www\..+?)([[:space:]]|\.[[:space:]]|,[[:space:]]|\.$|,$|\)|\(|$)/mxi).each { |match| + if match[1] + urls.push match[1].to_s.strip + end + } + next if urls.empty? + add_link(node.content, urls, node) + end + end + + # prepare links + if node['href'] + href = cleanup_target(node['href']) + if external && href.present? && !href.downcase.start_with?('//') && href.downcase !~ %r{^.{1,6}://.+?} + node['href'] = "http://#{node['href']}" + href = node['href'] + end + next if !href.downcase.start_with?('http', 'ftp', '//') + node.set_attribute('href', href) + node.set_attribute('rel', 'nofollow noreferrer noopener') + node.set_attribute('target', '_blank') + end + end + + scrubber_wipe = Loofah::Scrubber.new do |node| # remove tags with subtree if tags_remove_content.include?(node.name) @@ -128,67 +179,19 @@ satinize html string based on whiltelist Loofah::Scrubber::STOP end end - - # prepare links - if node['href'] - href = cleanup_target(node['href']) - if external && href.present? && !href.downcase.start_with?('//') && href.downcase !~ %r{^.{1,6}://.+?} - node['href'] = "http://#{node['href']}" - href = node['href'] - end - next if !href.downcase.start_with?('http', 'ftp', '//') - node.set_attribute('href', href) - node.set_attribute('rel', 'nofollow noreferrer noopener') - node.set_attribute('target', '_blank') - end - - # check if href is different to text - if external && node.name == 'a' && !url_same?(node['href'], node.text) - if node['href'].blank? - node.replace node.children.to_s - Loofah::Scrubber::STOP - elsif (node.children.empty? || node.children.first.class == Nokogiri::XML::Text) && node.text.present? - text = Nokogiri::XML::Text.new("#{node['href']} (", node.document) - node.add_previous_sibling(text) - node['href'] = cleanup_target(node.text) - text = Nokogiri::XML::Text.new(')', node.document) - node.add_next_sibling(text) - else - node.content = cleanup_target(node['href']) - end - end - - # check if text has urls which need to be clickable - if node && node.name != 'a' && node.parent && node.parent.name != 'a' && (!node.parent.parent || node.parent.parent.name != 'a') - if node.class == Nokogiri::XML::Text - urls = [] - node.content.scan(%r{((http|https|ftp|tel)://.+?)([[:space:]]|\.[[:space:]]|,[[:space:]]|\.$|,$|\)|\(|$)}mxi).each { |match| - if match[0] - urls.push match[0].to_s.strip - end - } - node.content.scan(/(^|:|;|\s)(www\..+?)([[:space:]]|\.[[:space:]]|,[[:space:]]|\.$|,$|\)|\(|$)/mxi).each { |match| - if match[1] - urls.push match[1].to_s.strip - end - } - next if urls.empty? - add_link(node.content, urls, node) - end - end - end new_string = '' done = true while done - new_string = Loofah.fragment(string).scrub!(scrubber).to_s + new_string = Loofah.fragment(string).scrub!(scrubber_wipe).to_s if string == new_string done = false end string = new_string end - string + + Loofah.fragment(string).scrub!(scrubber_link).to_s end =begin diff --git a/test/unit/aaa_string_test.rb b/test/unit/aaa_string_test.rb index 7aba4ebf3..4a247497f 100644 --- a/test/unit/aaa_string_test.rb +++ b/test/unit/aaa_string_test.rb @@ -552,8 +552,7 @@ Men-----------------------' assert_equal(result, html.html2html_strict) html = '
https://www.facebook.com/test
' - result = '
-https://www.facebook.com/test + result = '' assert_equal(result, html.html2html_strict) @@ -641,11 +640,11 @@ Men-----------------------' assert_equal(result, html.html2html_strict) html = "
http://example.com
" - result = "" + result = "" assert_equal(result, html.html2html_strict) html = "
http://example.com.
" - result = "" + result = "" assert_equal(result, html.html2html_strict) html = "
lala http://example.com.
" @@ -653,11 +652,11 @@ Men-----------------------' assert_equal(result, html.html2html_strict) html = "
http://example.com, and so on
" - result = "
\nhttp://example.com, and so on
" + result = "" assert_equal(result, html.html2html_strict) html = "
http://example.com?lala=me, and so on
" - result = "" + result = "" assert_equal(result, html.html2html_strict) html = "http://facebook.de/examplesrbog" @@ -665,12 +664,12 @@ Men-----------------------' assert_equal(result, html.html2html_strict) html = "web                        -www.example.de" - result = "web www.example.de" +www.example.com" + result = "web www.example.com" assert_equal(result, html.html2html_strict) - html = "web www.example.de" - result = "web www.example.de" + html = "web www.example.com" + result = "web www.example.com" assert_equal(result, html.html2html_strict) html = "Damit Sie keinen Tag versäumen, empfehlen wir Ihnen den Link des Adventkalenders in
      Ihrer Lesezeichen-Symbolleiste zu ergänzen.

 " @@ -913,9 +912,9 @@ christian.schaefer@example.com' result = '' assert_equal(result, html.html2html_strict) - html = '

' - #result = '

http://www.example.de/

' - result = '

http://www.example.de/

' + html = '

' + #result = '

http://www.example.com/

' + result = '

http://www.example.com/

' assert_equal(result, html.html2html_strict) html = '

' @@ -940,6 +939,10 @@ christian.schaefer@example.com' result = '

oh jeee … Zauberwort vergessen ;-) Können Sie mir bitte noch meine Testphase verlängern?

 

' assert_equal(result, html.html2html_strict) + html = '' + result = '' + assert_equal(result, html.html2html_strict) + end test 'inline attachment replace' do @@ -1106,10 +1109,10 @@ christian.schaefer@example.com' html = '



Von:       - Hotel <info@example.de> + Hotel <info@example.com>
An:        
' - result = '

Von: Hotel <info@example.de> + result = '

Von: Hotel <info@example.com>
An:
' assert_equal(result, html.html2html_strict) diff --git a/test/unit/cache_test.rb b/test/unit/cache_test.rb index 926d5f57d..07152f081 100644 --- a/test/unit/cache_test.rb +++ b/test/unit/cache_test.rb @@ -3,112 +3,49 @@ require 'test_helper' class CacheTest < ActiveSupport::TestCase test 'cache' do - tests = [ - # test 1 - { - set: { - key: '123', - data: { - key: 'some value', - } - }, - verify: { - key: '123', - data: { - key: 'some value', - } - }, - }, + # test 1 + Cache.write('123', 'some value') + cache = Cache.get('123') + assert_equal(cache, 'some value') - # test 2 - { - set: { - key: '123', - data: { - key: 'some valueöäüß', - } - }, - verify: { - key: '123', - data: { - key: 'some valueöäüß', - } - }, - }, + Cache.write('123', { key: 'some value' }) + cache = Cache.get('123') + assert_equal(cache, { key: 'some value' }) - # test 3 - { - delete: { - key: '123', - }, - verify: { - key: '123', - data: nil - }, - }, + # test 2 + Cache.write('123', { key: 'some valueöäüß' }) + cache = Cache.get('123') + assert_equal(cache, { key: 'some valueöäüß' }) - # test 4 - { - set: { - key: '123', - data: { - key: 'some valueöäüß2', - } - }, - verify: { - key: '123', - data: { - key: 'some valueöäüß2', - } - }, - }, + # test 3 + Cache.delete('123') + cache = Cache.get('123') + assert_nil(cache) - # test 5 - { - cleanup: true, - verify: { - key: '123', - data: nil - }, - }, + # test 4 + Cache.write('123', { key: 'some valueöäüß2' }) + cache = Cache.get('123') + assert_equal(cache, { key: 'some valueöäüß2' }) - # test 6 - { - set: { - key: '123', - data: { - key: 'some valueöäüß2', - }, - param: { - expires_in: 3.seconds, - } - }, - sleep: 5, - verify: { - key: '123', - data: nil - }, - }, - ] - tests.each { |test| - if test[:set] - Cache.write(test[:set], test[:set][:data]) - end - if test[:delete] - Cache.delete(test[:delete][:key]) - end - if test[:cleanup] - Cache.clear - end - if test[:sleep] - sleep test[:sleep] - end - if test[:verify] - cache = Cache.get(test[:verify]) - assert_equal(cache, test[:verify][:data], 'verify') - end - } + Cache.delete('123') + cache = Cache.get('123') + assert_nil(cache) + + # test 5 + Cache.clear + cache = Cache.get('123') + assert_nil(cache) + + Cache.delete('123') + cache = Cache.get('123') + assert_nil(cache) + + # test 6 + Cache.write('123', { key: 'some valueöäüß2' }, expires_in: 3.seconds) + sleep 5 + cache = Cache.get('123') + assert_nil(cache) end # verify if second cache write overwrite first one diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb index 3d7f71cd0..f62592642 100644 --- a/test/unit/email_parser_test.rb +++ b/test/unit/email_parser_test.rb @@ -552,7 +552,7 @@ Newsletter abbestellen (', from_email: '"我" <>', diff --git a/test/unit/html_sanitizer_test.rb b/test/unit/html_sanitizer_test.rb index 38f58d53e..baf691db6 100644 --- a/test/unit/html_sanitizer_test.rb +++ b/test/unit/html_sanitizer_test.rb @@ -48,7 +48,7 @@ class HtmlSanitizerTest < ActiveSupport::TestCase assert_equal(HtmlSanitizer.strict('
'), '
') assert_equal(HtmlSanitizer.strict('test'), 'test') assert_equal(HtmlSanitizer.strict('test'), 'test') - assert_equal(HtmlSanitizer.strict('test', true), 'https://some/path (test)') + assert_equal(HtmlSanitizer.strict('test', true), 'https://some/path (test)') assert_equal(HtmlSanitizer.strict(''), '') assert_equal(HtmlSanitizer.strict(''), '') assert_equal(HtmlSanitizer.strict(' +ADw-SCRIPT+AD4-alert(\'XSS\');+ADw-/SCRIPT+AD4-'), ' +ADw-SCRIPT+AD4-alert(\'XSS\');+ADw-/SCRIPT+AD4-') @@ -56,7 +56,7 @@ class HtmlSanitizerTest < ActiveSupport::TestCase assert_equal(HtmlSanitizer.strict('XSS'), 'XSS') assert_equal(HtmlSanitizer.strict('XSS', true), 'http://66.000146.0x7.147/ (XSS)') +tt p://6 6.000146.0x7.147/">XSS', true), 'h%0Att%20%20p://6%206.000146.0x7.147/ (XSS)') assert_equal(HtmlSanitizer.strict('XSS'), 'XSS') assert_equal(HtmlSanitizer.strict('XSS', true), '//www.google.com/ (XSS)') assert_equal(HtmlSanitizer.strict('
'), 'X') From c807c6c753819a5a025243dad11bce6d0299dcef Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Wed, 26 Apr 2017 13:59:37 +0200 Subject: [PATCH 15/31] Use bundle exec for build processes. --- script/build/test_shutdown.sh | 4 ++-- script/build/test_startup.sh | 6 +++--- 2 files changed, 5 insertions(+), 5 deletions(-) diff --git a/script/build/test_shutdown.sh b/script/build/test_shutdown.sh index fcca59cfc..3965fcbe4 100755 --- a/script/build/test_shutdown.sh +++ b/script/build/test_shutdown.sh @@ -8,8 +8,8 @@ WITH_DB=$5 || 0 SERVER_PID='tmp/pids/server.pid' LOG_HOST='cilog@schneeberg.znuny.com' -script/scheduler.rb stop -script/websocket-server.rb stop +bundle exec script/scheduler.rb stop +bundle exec script/websocket-server.rb stop kill $(cat $SERVER_PID) sleep 5 if [ -f $SERVER_PID ]; then diff --git a/script/build/test_startup.sh b/script/build/test_startup.sh index 2648e25f5..47573168d 100755 --- a/script/build/test_startup.sh +++ b/script/build/test_startup.sh @@ -21,6 +21,6 @@ echo "export IP=$IP" echo "export BROWSER_PORT=$BROWSER_PORT" #rails s puma -d --pid tmp/pids/server.pid --bind 0.0.0.0 --port $APP_PORT -puma --pidfile tmp/pids/server.pid -d -p $APP_PORT -e $RAILS_ENV -script/websocket-server.rb start -d -p $WS_PORT -script/scheduler.rb start +bundle exec puma --pidfile tmp/pids/server.pid -d -p $APP_PORT -e $RAILS_ENV +bundle exec script/websocket-server.rb start -d -p $WS_PORT +bundle exec script/scheduler.rb start From 8d4e9c31443d196de625cd62bc89469088ef74ef Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Wed, 26 Apr 2017 14:41:30 +0200 Subject: [PATCH 16/31] Improved email processing for attachments without <> in Content-ID header. --- app/models/channel/email_parser.rb | 3 +- test/fixtures/mail51.box | 943 +++++++++++++++++++++++++++++ test/unit/email_parser_test.rb | 21 + 3 files changed, 966 insertions(+), 1 deletion(-) create mode 100644 test/fixtures/mail51.box diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb index e061092b6..6e092f5a7 100644 --- a/app/models/channel/email_parser.rb +++ b/app/models/channel/email_parser.rb @@ -377,7 +377,8 @@ class Channel::EmailParser # cleanup content id, <> will be added automatically later if headers_store['Content-ID'] - headers_store['Content-ID'].gsub!(/^$/, '') + headers_store['Content-ID'].gsub!(/^$/, '') end # workaround for mail gem diff --git a/test/fixtures/mail51.box b/test/fixtures/mail51.box new file mode 100644 index 000000000..2cd294acf --- /dev/null +++ b/test/fixtures/mail51.box @@ -0,0 +1,943 @@ +Return-Path: +X-Original-To: me@example.de +Delivered-To: martin@samba.example.de +Received: from me.home (93-82-123-230.adsl.highway.telekom.at [93.82.123.230]) + by samba.example.de (Postfix) with ESMTPSA id B3F2D500D3D + for ; Mon, 2 Jul 2012 16:14:33 +0100 (BST) +From: Martin Edenhofer +Content-Type: multipart/alternative; boundary="Apple-Mail=_A3A84DDB-B242-4521-AD6F-24FAEC28042F" +Subject: =?utf-8?B?QVc6IE9UUlMgLyBBbmZyYWdlIE9UUlMgRWluZsO8aHJ1bmcvUHLDpHNlbnRh?= + =?utf-8?Q?tion_[Ticket#11545]?= +Date: Mon, 2 Jul 2012 17:14:37 +0200 +Message-Id: <4C4ECFBF-BA12-46D9-A407-8E873F20DEF3@example.de> +To: me@example.de +Mime-Version: 1.0 (Apple Message framework v1278) +X-Mailer: Apple Mail (2.1278) + + +--Apple-Mail=_A3A84DDB-B242-4521-AD6F-24FAEC28042F +Content-Transfer-Encoding: 7bit +Content-Type: text/plain; + charset=us-ascii + +Enjoy! + +-Martin + +-- +Old programmers never die. They just branch to a new address. + + +--Apple-Mail=_A3A84DDB-B242-4521-AD6F-24FAEC28042F +Content-Type: multipart/related; + type="text/html"; + boundary="Apple-Mail=_5FA1E6E6-1C40-4E5D-8231-1F0EF0E45CCF" + + +--Apple-Mail=_5FA1E6E6-1C40-4E5D-8231-1F0EF0E45CCF +Content-Transfer-Encoding: 7bit +Content-Type: text/html; + charset=us-ascii + +Enjoy!

-Martin

--
Old programmers never die. They just branch to a new address.

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+jP3xQBvf2if71RvqTdmNYh+9Ub9DQBtjUm/v046m3941ztHf8KAN46m2fvGozqh/vGsF/uCoj1oA +6A6of71RnVDnrWBUTf1oA6A6pz1ph1Pn71YDdTUR/wBYaAOjOp9fmqP+08n71c+e9MoA6P8AtEHv +Sf2gPWueHf6Uo6D60Abxvx/epn24H+KsP0pB2oA2zej1pn2xf71Yz9RTDQB//9k= + +--Apple-Mail=_5FA1E6E6-1C40-4E5D-8231-1F0EF0E45CCF-- + +--Apple-Mail=_A3A84DDB-B242-4521-AD6F-24FAEC28042F-- diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb index f62592642..7ce04a597 100644 --- a/test/unit/email_parser_test.rb +++ b/test/unit/email_parser_test.rb @@ -1027,6 +1027,27 @@ end
' }, }, + { + data: IO.binread('test/fixtures/mail51.box'), + body_md5: '8a028710b157c68ace0a5b2264c44da7', + attachments: [ + { + md5: '9964263c167ab47f8ec59c48e57cb905', + filename: 'message.html', + }, + { + md5: 'ddbdf67aa2f5c60c294008a54d57082b', + filename: 'super-seven.jpg', + cid: '485376C9-2486-4351-B932-E2010998F579@home', + }, + ], + params: { + from: 'Martin Edenhofer ', + from_email: 'martin@example.de', + from_display_name: 'Martin Edenhofer', + subject: 'AW: OTRS / Anfrage OTRS Einführung/Präsentation [Ticket#11545]', + }, + }, ] count = 0 From 6871a50f5783fda961823150eef5808cd1f4111a Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Wed, 26 Apr 2017 14:56:47 +0200 Subject: [PATCH 17/31] Fixed issue #987 - Creating a custom overview using tags results in error 500. --- .../app/controllers/_ui_element/tag.coffee | 2 +- .../_ui_element/ticket_selector.coffee | 78 ++++++++++--------- .../app/views/generic/ticket_selector.jst.eco | 32 +------- .../views/generic/ticket_selector_row.jst.eco | 30 +++++++ 4 files changed, 72 insertions(+), 70 deletions(-) create mode 100644 app/assets/javascripts/app/views/generic/ticket_selector_row.jst.eco diff --git a/app/assets/javascripts/app/controllers/_ui_element/tag.coffee b/app/assets/javascripts/app/controllers/_ui_element/tag.coffee index df4426a69..3889d9263 100644 --- a/app/assets/javascripts/app/controllers/_ui_element/tag.coffee +++ b/app/assets/javascripts/app/controllers/_ui_element/tag.coffee @@ -25,5 +25,5 @@ class App.UiElement.tag true ) $('#' + attribute.id ).parent().css('height', 'auto') - App.Delay.set(a, 120, undefined, 'tags') + App.Delay.set(a, 500, undefined, 'tags') item diff --git a/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee b/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee index cdd9c0500..72ff6e1b8 100644 --- a/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee +++ b/app/assets/javascripts/app/controllers/_ui_element/ticket_selector.coffee @@ -82,29 +82,40 @@ class App.UiElement.ticket_selector elements["#{groupKey}.#{config.name}"] = config [defaults, groups, elements] + @rowContainer: (groups, elements, attribute) -> + row = $( App.view('generic/ticket_selector_row')(attribute: attribute) ) + selector = @buildAttributeSelector(groups, elements) + row.find('.js-attributeSelector').prepend(selector) + row + @render: (attribute, params = {}) -> [defaults, groups, elements] = @defaults(attribute) - selector = @buildAttributeSelector(groups, elements) - - # return item item = $( App.view('generic/ticket_selector')(attribute: attribute) ) - item.find('.js-attributeSelector').prepend(selector) # add filter - item.find('.js-add').bind('click', (e) => + item.delegate('.js-add', 'click', (e) => element = $(e.target).closest('.js-filterElement') - elementClone = element.clone(true) - element.after(elementClone) - elementClone.find('.js-attributeSelector select').trigger('change') - @updateAttributeSelectors(item) + + # add first available attribute + field = undefined + for groupAndAttribute, _config of elements + if !item.find(".js-attributeSelector [value=\"#{groupAndAttribute}\"]:selected").get(0) + field = groupAndAttribute + break + return if !field + row = @rowContainer(groups, elements, attribute) + element.after(row) + row.find('.js-attributeSelector select').trigger('change') + @rebuildAttributeSelectors(item, row, field, elements, {}, attribute) + if attribute.preview isnt false @preview(item) ) # remove filter - item.find('.js-remove').bind('click', (e) => + item.delegate('.js-remove', 'click', (e) => return if $(e.currentTarget).hasClass('is-disabled') $(e.target).closest('.js-filterElement').remove() @updateAttributeSelectors(item) @@ -118,45 +129,34 @@ class App.UiElement.ticket_selector for groupAndAttribute, meta of params[attribute.name] selectorExists = true - # get selector rows - elementFirst = item.find('.js-filterElement').first() - elementLast = item.find('.js-filterElement').last() - - # clone, rebuild and append - elementClone = elementFirst.clone(true) - @rebuildAttributeSelectors(item, elementClone, groupAndAttribute, elements, meta, attribute) - elementLast.after(elementClone) - - # remove first dummy row - if selectorExists - item.find('.js-filterElement').first().remove() + # build and append + row = @rowContainer(groups, elements, attribute) + @rebuildAttributeSelectors(item, row, groupAndAttribute, elements, meta, attribute) + item.filter('.js-filter').append(row) else for groupAndAttribute in defaults - # get selector rows - elementFirst = item.find('.js-filterElement').first() - elementLast = item.find('.js-filterElement').last() - - # clone, rebuild and append - elementClone = elementFirst.clone(true) - @rebuildAttributeSelectors(item, elementClone, groupAndAttribute, elements, {}, attribute) - elementLast.after(elementClone) - item.find('.js-filterElement').first().remove() + # build and append + row = @rowContainer(groups, elements, attribute) + @rebuildAttributeSelectors(item, row, groupAndAttribute, elements, {}, attribute) + item.filter('.js-filter').append(row) # change attribute selector - item.find('.js-attributeSelector select').bind('change', (e) => + item.delegate('.js-attributeSelector select', 'change', (e) => elementRow = $(e.target).closest('.js-filterElement') groupAndAttribute = elementRow.find('.js-attributeSelector option:selected').attr('value') + return if !groupAndAttribute @rebuildAttributeSelectors(item, elementRow, groupAndAttribute, elements, {}, attribute) @updateAttributeSelectors(item) ) # change operator selector - item.on('change', '.js-operator select', (e) => + item.delegate('.js-operator select', 'change', (e) => elementRow = $(e.target).closest('.js-filterElement') groupAndAttribute = elementRow.find('.js-attributeSelector option:selected').attr('value') - @buildOperator(item, elementRow, groupAndAttribute, elements, {}, attribute) + return if !groupAndAttribute + @buildOperator(item, elementRow, groupAndAttribute, elements, {}, attribute, false) ) # bind for preview @@ -244,9 +244,9 @@ class App.UiElement.ticket_selector if groupAndAttribute elementRow.find('.js-attributeSelector select').val(groupAndAttribute) - @buildOperator(elementFull, elementRow, groupAndAttribute, elements, meta, attribute) + @buildOperator(elementFull, elementRow, groupAndAttribute, elements, meta, attribute, true) - @buildOperator: (elementFull, elementRow, groupAndAttribute, elements, meta, attribute) -> + @buildOperator: (elementFull, elementRow, groupAndAttribute, elements, meta, attribute, buildValue) -> currentOperator = elementRow.find('.js-operator option:selected').attr('value') name = "#{attribute.name}::#{groupAndAttribute}::operator" @@ -284,9 +284,9 @@ class App.UiElement.ticket_selector elementRow.find('.js-operator select').replaceWith(selection) - @buildPreCondition(elementFull, elementRow, groupAndAttribute, elements, meta, attribute) + @buildPreCondition(elementFull, elementRow, groupAndAttribute, elements, meta, attribute, buildValue) - @buildPreCondition: (elementFull, elementRow, groupAndAttribute, elements, meta, attributeConfig) -> + @buildPreCondition: (elementFull, elementRow, groupAndAttribute, elements, meta, attributeConfig, buildValue = true) -> currentOperator = elementRow.find('.js-operator option:selected').attr('value') currentPreCondition = elementRow.find('.js-preCondition option:selected').attr('value') @@ -318,6 +318,7 @@ class App.UiElement.ticket_selector if !preCondition elementRow.find('.js-preCondition select').html('') elementRow.find('.js-preCondition').addClass('hide') + return if !buildValue toggleValue() @buildValue(elementFull, elementRow, groupAndAttribute, elements, meta, attribute) return @@ -350,6 +351,7 @@ class App.UiElement.ticket_selector toggleValue() ) + return if !buildValue @buildValue(elementFull, elementRow, groupAndAttribute, elements, meta, attribute) toggleValue() diff --git a/app/assets/javascripts/app/views/generic/ticket_selector.jst.eco b/app/assets/javascripts/app/views/generic/ticket_selector.jst.eco index 87176147c..67e96abad 100644 --- a/app/assets/javascripts/app/views/generic/ticket_selector.jst.eco +++ b/app/assets/javascripts/app/views/generic/ticket_selector.jst.eco @@ -1,34 +1,4 @@ -
-
-
-
-
- <%- @Icon('arrow-down', 'dropdown-arrow') %> -
-
-
-
- - <%- @Icon('arrow-down', 'dropdown-arrow') %> -
-
-
-
- - <%- @Icon('arrow-down', 'dropdown-arrow') %> -
-
-
-
-
-
- <%- @Icon('minus-small') %> -
-
- <%- @Icon('plus-small') %> -
-
-
+

<%- @T('Preview') %> ? <%- @T('matches') %>

diff --git a/app/assets/javascripts/app/views/generic/ticket_selector_row.jst.eco b/app/assets/javascripts/app/views/generic/ticket_selector_row.jst.eco new file mode 100644 index 000000000..abfb99633 --- /dev/null +++ b/app/assets/javascripts/app/views/generic/ticket_selector_row.jst.eco @@ -0,0 +1,30 @@ +
+
+
+
+ <%- @Icon('arrow-down', 'dropdown-arrow') %> +
+
+
+
+ + <%- @Icon('arrow-down', 'dropdown-arrow') %> +
+
+
+
+ + <%- @Icon('arrow-down', 'dropdown-arrow') %> +
+
+
+
+
+
+ <%- @Icon('minus-small') %> +
+
+ <%- @Icon('plus-small') %> +
+
+
From 055a4089a43815246aba059c189077527b3eb630 Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Wed, 26 Apr 2017 16:50:57 +0200 Subject: [PATCH 18/31] Fixed issue #203 - Mailprocessing: Reply-To header are ignored. --- .../app/controllers/ticket_zoom/article_actions.coffee | 5 ++++- .../app/views/ticket_zoom/article_view.jst.eco | 6 ++++++ app/models/channel/email_parser.rb | 9 +++++---- db/migrate/20120101000010_create_ticket.rb | 2 +- db/migrate/20170426135500_add_reply_to.rb | 9 +++++++++ test/unit/email_parser_test.rb | 1 + 6 files changed, 26 insertions(+), 6 deletions(-) create mode 100644 db/migrate/20170426135500_add_reply_to.rb diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee index 71a60c883..c1d50f842 100644 --- a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee +++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee @@ -340,7 +340,10 @@ class App.TicketZoomArticleActions extends App.Controller if article.sender.name is 'Agent' && !article.from.match(user.email) articleNew.to = article.to else - articleNew.to = article.from + if article.reply_to + articleNew.to = article.reply_to + else + articleNew.to = article.from # if sender is customer but in article.from is no email, try to get # customers email via customer user diff --git a/app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco index 1ed4685a5..2f553018d 100644 --- a/app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco +++ b/app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco @@ -7,6 +7,12 @@
<%- @AddressLine(@article.from) %>
<% end %> + <% if @article.reply_to: %> +
+
<%- @T('Reply-To') %>
+
<%- @AddressLine(@article.reply_to) %>
+
+ <% end %> <% if @article.to: %>
<%- @T('To') %>
diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb index 6e092f5a7..724ddacc5 100644 --- a/app/models/channel/email_parser.rb +++ b/app/models/channel/email_parser.rb @@ -396,20 +396,20 @@ class Channel::EmailParser =begin parser = Channel::EmailParser.new - ticket, article, user = parser.process(channel, email_raw_string) + ticket, article, user, mail = parser.process(channel, email_raw_string) returns - [ticket, article, user] + [ticket, article, user, mail] do not raise an exception - e. g. if used by scheduler parser = Channel::EmailParser.new - ticket, article, user = parser.process(channel, email_raw_string, false) + ticket, article, user, mail = parser.process(channel, email_raw_string, false) returns - [ticket, article, user] || false + [ticket, article, user, mail] || false =end @@ -564,6 +564,7 @@ returns content_type: mail[:content_type], body: mail[:body], from: mail[:from], + reply_to: mail[:"reply-to"], to: mail[:to], cc: mail[:cc], subject: mail[:subject], diff --git a/db/migrate/20120101000010_create_ticket.rb b/db/migrate/20120101000010_create_ticket.rb index 6cca4ada3..fce58eb82 100644 --- a/db/migrate/20120101000010_create_ticket.rb +++ b/db/migrate/20120101000010_create_ticket.rb @@ -155,7 +155,7 @@ class CreateTicket < ActiveRecord::Migration t.column :to, :string, limit: 3000, null: true t.column :cc, :string, limit: 3000, null: true t.column :subject, :string, limit: 3000, null: true - # t.column :reply_to, :string, :limit => 3000, :null => true + t.column :reply_to, :string, limit: 3000, null: true t.column :message_id, :string, limit: 3000, null: true t.column :message_id_md5, :string, limit: 32, null: true t.column :in_reply_to, :string, limit: 3000, null: true diff --git a/db/migrate/20170426135500_add_reply_to.rb b/db/migrate/20170426135500_add_reply_to.rb new file mode 100644 index 000000000..8407f7782 --- /dev/null +++ b/db/migrate/20170426135500_add_reply_to.rb @@ -0,0 +1,9 @@ +class AddReplyTo < ActiveRecord::Migration + def up + + # return if it's a new setup + return if !Setting.find_by(name: 'system_init_done') + + add_column :ticket_articles, :reply_to, :string, limit: 3000 + end +end diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb index 7ce04a597..14a93a1dd 100644 --- a/test/unit/email_parser_test.rb +++ b/test/unit/email_parser_test.rb @@ -362,6 +362,7 @@ Registergericht / Commercial Register of the Local Court: HRB 0000 AG Hof', }, ], params: { + "reply-to": 'serviceteam@cylex.de', from: 'CYLEX Newsletter ', from_email: 'carina.merkant@cylex.de', from_display_name: 'CYLEX Newsletter', From 511448bab278604a585d184a3d801f119589c8d7 Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Thu, 27 Apr 2017 09:52:14 +0200 Subject: [PATCH 19/31] Fixed column size of reply_to to 500 chars. --- db/migrate/20120101000010_create_ticket.rb | 2 +- db/migrate/20170426135500_add_reply_to.rb | 2 +- 2 files changed, 2 insertions(+), 2 deletions(-) diff --git a/db/migrate/20120101000010_create_ticket.rb b/db/migrate/20120101000010_create_ticket.rb index fce58eb82..20214d07b 100644 --- a/db/migrate/20120101000010_create_ticket.rb +++ b/db/migrate/20120101000010_create_ticket.rb @@ -155,7 +155,7 @@ class CreateTicket < ActiveRecord::Migration t.column :to, :string, limit: 3000, null: true t.column :cc, :string, limit: 3000, null: true t.column :subject, :string, limit: 3000, null: true - t.column :reply_to, :string, limit: 3000, null: true + t.column :reply_to, :string, limit: 500, null: true t.column :message_id, :string, limit: 3000, null: true t.column :message_id_md5, :string, limit: 32, null: true t.column :in_reply_to, :string, limit: 3000, null: true diff --git a/db/migrate/20170426135500_add_reply_to.rb b/db/migrate/20170426135500_add_reply_to.rb index 8407f7782..777112d35 100644 --- a/db/migrate/20170426135500_add_reply_to.rb +++ b/db/migrate/20170426135500_add_reply_to.rb @@ -4,6 +4,6 @@ class AddReplyTo < ActiveRecord::Migration # return if it's a new setup return if !Setting.find_by(name: 'system_init_done') - add_column :ticket_articles, :reply_to, :string, limit: 3000 + add_column :ticket_articles, :reply_to, :string, limit: 500 end end From dd3700418fbb3e431908b980ace6610ea3a87618 Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Thu, 27 Apr 2017 09:54:38 +0200 Subject: [PATCH 20/31] Fixed column size of reply_to to 300 chars. --- db/migrate/20120101000010_create_ticket.rb | 2 +- db/migrate/20170426135500_add_reply_to.rb | 2 +- 2 files changed, 2 insertions(+), 2 deletions(-) diff --git a/db/migrate/20120101000010_create_ticket.rb b/db/migrate/20120101000010_create_ticket.rb index 20214d07b..bbf3b3723 100644 --- a/db/migrate/20120101000010_create_ticket.rb +++ b/db/migrate/20120101000010_create_ticket.rb @@ -155,7 +155,7 @@ class CreateTicket < ActiveRecord::Migration t.column :to, :string, limit: 3000, null: true t.column :cc, :string, limit: 3000, null: true t.column :subject, :string, limit: 3000, null: true - t.column :reply_to, :string, limit: 500, null: true + t.column :reply_to, :string, limit: 300, null: true t.column :message_id, :string, limit: 3000, null: true t.column :message_id_md5, :string, limit: 32, null: true t.column :in_reply_to, :string, limit: 3000, null: true diff --git a/db/migrate/20170426135500_add_reply_to.rb b/db/migrate/20170426135500_add_reply_to.rb index 777112d35..51c5e5a2e 100644 --- a/db/migrate/20170426135500_add_reply_to.rb +++ b/db/migrate/20170426135500_add_reply_to.rb @@ -4,6 +4,6 @@ class AddReplyTo < ActiveRecord::Migration # return if it's a new setup return if !Setting.find_by(name: 'system_init_done') - add_column :ticket_articles, :reply_to, :string, limit: 500 + add_column :ticket_articles, :reply_to, :string, limit: 300 end end From 4f0d66d0fca3ccfdb52e812adbe219acf65eea85 Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Thu, 27 Apr 2017 09:34:40 +0200 Subject: [PATCH 21/31] Load default gems based on bundle config. --- script/scheduler.rb | 16 ++++++++++++---- script/websocket-server.rb | 4 ++++ 2 files changed, 16 insertions(+), 4 deletions(-) diff --git a/script/scheduler.rb b/script/scheduler.rb index b4252b866..8ea47d270 100755 --- a/script/scheduler.rb +++ b/script/scheduler.rb @@ -3,8 +3,18 @@ $LOAD_PATH << './lib' require 'rubygems' -require 'daemons' + +# load rails env dir = File.expand_path(File.join(File.dirname(__FILE__), '..')) +Dir.chdir dir +RAILS_ENV = ENV['RAILS_ENV'] || 'development' + +require 'rails/all' +require 'bundler' +Bundler.require(:default, Rails.env) +require File.join(dir, 'config', 'environment') + +require 'daemons' daemon_options = { multiple: false, @@ -22,12 +32,10 @@ Daemons.run_proc(name, daemon_options) do end Dir.chdir dir - RAILS_ENV = ARGV.first || ENV['RAILS_ENV'] || 'development' $stdout.reopen( dir + '/log/' + name + '_out.log', 'w') $stderr.reopen( dir + '/log/' + name + '_err.log', 'w') - require File.join(dir, 'config', 'environment') - require 'scheduler' + require 'scheduler' Scheduler.threads end diff --git a/script/websocket-server.rb b/script/websocket-server.rb index 7affdb355..e72c5d994 100755 --- a/script/websocket-server.rb +++ b/script/websocket-server.rb @@ -14,6 +14,10 @@ require 'daemons' dir = File.expand_path(File.join(File.dirname(__FILE__), '..')) Dir.chdir dir RAILS_ENV = ENV['RAILS_ENV'] || 'development' + +require 'rails/all' +require 'bundler' +Bundler.require(:default, Rails.env) require File.join(dir, 'config', 'environment') require 'sessions' From bfdc3ab27f6bd98683bb5c7d771e8d4b0f3696b2 Mon Sep 17 00:00:00 2001 From: Felix Niklas Date: Thu, 27 Apr 2017 10:39:09 +0200 Subject: [PATCH 22/31] Test unlimited article width #957 --- app/assets/stylesheets/zammad.scss | 3 --- 1 file changed, 3 deletions(-) diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss index 5974a9550..40e675df4 100644 --- a/app/assets/stylesheets/zammad.scss +++ b/app/assets/stylesheets/zammad.scss @@ -4511,13 +4511,10 @@ footer { .ticket-article, .article-new { - max-width: 800px; - margin: 0 auto; padding: 0 21px; } .ticket-title { - max-width: 800px; padding: 0 81px; } From cc78d96d657cc7568855c0452c6b8e995275b505 Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Thu, 27 Apr 2017 11:07:31 +0200 Subject: [PATCH 23/31] Improved alignment of lists. --- app/assets/stylesheets/zammad.scss | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss index 40e675df4..70c8e0e9e 100644 --- a/app/assets/stylesheets/zammad.scss +++ b/app/assets/stylesheets/zammad.scss @@ -129,8 +129,8 @@ blockquote { font-size: inherit; } -ul { - padding-left: 10px; +ol, ul { + padding-left: 20px; } #app { From 96e1aca489ca33bddb51b1492cbb719fc5131229 Mon Sep 17 00:00:00 2001 From: Felix Niklas Date: Thu, 27 Apr 2017 11:26:45 +0200 Subject: [PATCH 24/31] Ticket Zoom - give editable header a background on hover, see #954 - clean out outdated code, fix layout bug when in translate mode --- app/assets/stylesheets/zammad.scss | 11 +++++++---- 1 file changed, 7 insertions(+), 4 deletions(-) diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss index 70c8e0e9e..83261efd9 100644 --- a/app/assets/stylesheets/zammad.scss +++ b/app/assets/stylesheets/zammad.scss @@ -262,7 +262,7 @@ ol, ul { } [contenteditable]:hover, [contenteditable]:focus { - background: #f8f9fa; + background: hsl(210,17%,98%); } [contenteditable]:focus { text-overflow: clip !important; @@ -4523,7 +4523,12 @@ footer { white-space: normal; margin-top: 15px; margin-bottom: 8px; + padding: 0 7px; text-align: center; + + .ticketZoom-header &:hover { + background: hsl(210,17%,93%); + } } .task-subline { @@ -5061,15 +5066,13 @@ footer { cursor: text; } - .article-new .textBubble [contenteditable], - .article-new textarea, .articleNewEdit-body { width: 100%; position: relative; min-height: 20px; vertical-align: bottom; border: none; - background: none; + background: none !important; // overwrite [contenteditable]:hover outline: none; resize: none; } From 31164354cb9fce437b1a16db76497c6c9779f10a Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Thu, 27 Apr 2017 11:26:20 +0200 Subject: [PATCH 25/31] Removed open ticket from list of related tickets (#655). --- app/controllers/tickets_controller.rb | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/app/controllers/tickets_controller.rb b/app/controllers/tickets_controller.rb index b50a40c9e..74d913bd3 100644 --- a/app/controllers/tickets_controller.rb +++ b/app/controllers/tickets_controller.rb @@ -299,7 +299,7 @@ class TicketsController < ApplicationController } ticket_ids_recent_viewed = [] - recent_views = RecentView.list(current_user, 8, 'Ticket') + recent_views = RecentView.list(current_user, 8, 'Ticket').delete_if{|object| object['o_id'] == ticket.id } recent_views.each { |recent_view| next if recent_view['object'] != 'Ticket' ticket_ids_recent_viewed.push recent_view['o_id'] From 1b63784c514717948420d8797ff15485921e215f Mon Sep 17 00:00:00 2001 From: Felix Niklas Date: Thu, 27 Apr 2017 11:28:49 +0200 Subject: [PATCH 26/31] Ticket Zoom - addon: also change background of the title on focus, see #954 --- app/assets/stylesheets/zammad.scss | 7 +++++-- 1 file changed, 5 insertions(+), 2 deletions(-) diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss index 83261efd9..247df3c7c 100644 --- a/app/assets/stylesheets/zammad.scss +++ b/app/assets/stylesheets/zammad.scss @@ -4526,8 +4526,11 @@ footer { padding: 0 7px; text-align: center; - .ticketZoom-header &:hover { - background: hsl(210,17%,93%); + .ticketZoom-header & { + &:hover, + &:focus { + background: hsl(210,17%,93%); + } } } From 7d74398372cb1a6d73b69e885206440b171582b0 Mon Sep 17 00:00:00 2001 From: Rolf Schmidt Date: Thu, 27 Apr 2017 11:31:23 +0200 Subject: [PATCH 27/31] Tidied. --- app/controllers/tickets_controller.rb | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/app/controllers/tickets_controller.rb b/app/controllers/tickets_controller.rb index 74d913bd3..81506f393 100644 --- a/app/controllers/tickets_controller.rb +++ b/app/controllers/tickets_controller.rb @@ -299,7 +299,7 @@ class TicketsController < ApplicationController } ticket_ids_recent_viewed = [] - recent_views = RecentView.list(current_user, 8, 'Ticket').delete_if{|object| object['o_id'] == ticket.id } + recent_views = RecentView.list(current_user, 8, 'Ticket').delete_if { |object| object['o_id'] == ticket.id } recent_views.each { |recent_view| next if recent_view['object'] != 'Ticket' ticket_ids_recent_viewed.push recent_view['o_id'] From d89786bf92ff9872fe84ae569f31f8d78cd2b551 Mon Sep 17 00:00:00 2001 From: Felix Niklas Date: Thu, 27 Apr 2017 11:53:44 +0200 Subject: [PATCH 28/31] z-index - condense z-index range: several smaller z-indexes were unused like zIndex-3,4,5,6 - push notifications to the top on z-index: 10 to prevent it from staying behind modal windows, see #655 --- app/assets/stylesheets/zammad.scss | 25 ++++++++++++------------- 1 file changed, 12 insertions(+), 13 deletions(-) diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss index 247df3c7c..9da7f127a 100644 --- a/app/assets/stylesheets/zammad.scss +++ b/app/assets/stylesheets/zammad.scss @@ -1912,7 +1912,7 @@ input.has-error { } .selected-clue { - @extend .zIndex-9; + @extend .zIndex-6; pointer-events: none; } @@ -1920,7 +1920,7 @@ input.has-error { display: flex; align-items: center; justify-content: center; - @extend .zIndex-8; + @extend .zIndex-5; .modal-backdrop { bottom: 0; @@ -3157,7 +3157,7 @@ footer { Safari font rendering bugfix while animating http://stackoverflow.com/questions/9733011/safari-changing-font-weights-when-unrelated-animations-are-running */ - z-index: 899; // stay beneath #global-search-results + @extend .zIndex-5; // stay beneath .global-search-menu position: relative; } @@ -3331,7 +3331,7 @@ footer { .search .logo { position: relative; - @extend .u-clickable, .zIndex-5; + @extend .u-clickable, .zIndex-3; margin: -4px 10px 0 12px; transition: 240ms; } @@ -3362,13 +3362,13 @@ footer { } .global-search-menu { + @extend .zIndex-6; background: #26272e; position: absolute; left: 0; right: 0; bottom: 0; top: 53px; - z-index: 900; display: none; overflow: auto; @@ -3852,7 +3852,7 @@ footer { border: none; color: hsl(206,7%,28%); box-shadow: 0 1px 14px rgba(0,8,14,.25); - z-index: 900; + @extend .zIndex-6; } .popover-body { @@ -3955,7 +3955,7 @@ footer { min-width: 350px; position: absolute; flex-direction: column; - @extend .zIndex-5; + @extend .zIndex-2; &.is-visible { display: flex; @@ -4858,7 +4858,7 @@ footer { .editControls-item { position: absolute; top: 43px; - @extend .u-clickable, .zIndex-7; + @extend .u-clickable, .zIndex-4; &.is-hidden { display: none; @@ -5725,7 +5725,7 @@ footer { /* allow/show autocomplete in modal dialog */ .ui-autocomplete.ui-widget-content { - z-index: 1100; + @extend .zIndex-9; } .drox { @@ -5856,7 +5856,7 @@ footer { .modal { position: fixed; - z-index: 1000; + @extend .zIndex-9; } .modal-dialog { @@ -6363,7 +6363,7 @@ footer { } .scrollPageHeader { - @extend .zIndex-8; + @extend .zIndex-5; display: flex; align-items: center; background: white; @@ -8469,8 +8469,7 @@ output { } .batch-overlay { - @extend .fit; - z-index: 100; + @extend .fit, .zIndex-1; color: white; text-transform: uppercase; text-align: center; From 2d64f10f8d111d18e94dd3ea491a0e8be89ce54c Mon Sep 17 00:00:00 2001 From: Felix Niklas Date: Thu, 27 Apr 2017 12:00:22 +0200 Subject: [PATCH 29/31] Adjust limited article width to a max of 1280px see #957 --- app/assets/stylesheets/zammad.scss | 3 +++ 1 file changed, 3 insertions(+) diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss index 9da7f127a..45b25a7c2 100644 --- a/app/assets/stylesheets/zammad.scss +++ b/app/assets/stylesheets/zammad.scss @@ -4511,10 +4511,13 @@ footer { .ticket-article, .article-new { + max-width: 1280px; + margin: 0 auto; padding: 0 21px; } .ticket-title { + max-width: 1280px; padding: 0 81px; } From 465a02cb95de82b961151c7929c309755640b02f Mon Sep 17 00:00:00 2001 From: Felix Niklas Date: Thu, 27 Apr 2017 12:11:24 +0200 Subject: [PATCH 30/31] Limited article width: settle for a max of 1080px see #957 --- app/assets/stylesheets/zammad.scss | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss index 45b25a7c2..d9c25e461 100644 --- a/app/assets/stylesheets/zammad.scss +++ b/app/assets/stylesheets/zammad.scss @@ -4511,13 +4511,13 @@ footer { .ticket-article, .article-new { - max-width: 1280px; + max-width: 1080px; margin: 0 auto; padding: 0 21px; } .ticket-title { - max-width: 1280px; + max-width: 1080px; padding: 0 81px; } From 526ec695f361687a602c86755594c6e4a15f34b6 Mon Sep 17 00:00:00 2001 From: Felix Niklas Date: Thu, 27 Apr 2017 12:26:27 +0200 Subject: [PATCH 31/31] Article View - remeasure see-more when images got loaded, see #950 - add top-margin to attachments --- .../app/controllers/ticket_zoom/article_view.coffee | 8 ++++++++ app/assets/stylesheets/zammad.scss | 2 +- 2 files changed, 9 insertions(+), 1 deletion(-) diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee index 3d7e15a54..d66ed3c15 100644 --- a/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee +++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee @@ -73,6 +73,7 @@ class ArticleViewItem extends App.ObserverController elements: '.textBubble-content': 'textBubbleContent' + '.textBubble-content img': 'textBubbleImages' '.textBubble-overflowContainer': 'textBubbleOverflowContainer' events: @@ -209,6 +210,13 @@ class ArticleViewItem extends App.ObserverController return if @shown @shown = true + @textBubbleImages.each (i, el) => + if !el.complete + $(el).one 'load', @measureSeeMore + + @measureSeeMore() + + measureSeeMore: => maxHeight = 560 minHeight = 90 bubbleContent = @textBubbleContent diff --git a/app/assets/stylesheets/zammad.scss b/app/assets/stylesheets/zammad.scss index d9c25e461..9dacadfea 100644 --- a/app/assets/stylesheets/zammad.scss +++ b/app/assets/stylesheets/zammad.scss @@ -4763,7 +4763,7 @@ footer { .attachments.attachments--list:not(:empty) { border-top: 1px solid rgba(0,0,0,.04); white-space: normal; - margin: 0 -20px; + margin: 10px -20px 0; padding: 26px 20px 7px 72px; position: relative; }