Added browser tests for customer chat.
This commit is contained in:
Martin Edenhofer
parent
0cb6e34870
commit
7831f1c1f8
18 changed files with 1418 additions and 566 deletions
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@ -24,7 +24,7 @@ class App.ChannelChat extends App.Controller
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'.js-code': 'code'
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'.js-palette': 'palette'
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'.js-color': 'colorField'
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'.js-chatSetting': 'chatSetting'
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'.js-chatSetting input': 'chatSetting'
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apiOptions: [
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{
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@ -279,6 +279,8 @@ class App.ChannelChat extends App.Controller
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setting.state_current = { value: value }
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setting.save()
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@Config.set('chat', value)
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delay = -> App.Event.trigger('ui:rerender')
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@delay(delay, 200)
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updateParams: =>
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quote = (value) ->
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@ -7,7 +7,7 @@ class App.ChannelForm extends App.Controller
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elements:
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'.js-paramsBlock': 'paramsBlock'
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'.js-formSetting': 'formSetting'
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'.js-formSetting input': 'formSetting'
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constructor: ->
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super
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@ -11,14 +11,6 @@ class App.CustomerChat extends App.Controller
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constructor: ->
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super
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# access check
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if !@isRole('Chat')
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@renderScreenUnauthorized(objectName: 'Chat')
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return
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if !@Config.get('chat')
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@renderScreenError(detail: 'Feature disabled!')
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return
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@chatWindows = {}
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@maxChatWindows = 4
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preferences = @Session.get('preferences')
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@ -49,7 +41,6 @@ class App.CustomerChat extends App.Controller
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# add new chat window
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@bind('chat_session_start', (data) =>
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console.log('chat_session_start', data)
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if data.session
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@addChat(data.session)
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)
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@ -78,6 +69,13 @@ class App.CustomerChat extends App.Controller
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)
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render: ->
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if !@isRole('Chat')
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@renderScreenUnauthorized(objectName: 'Chat')
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return
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if !@Config.get('chat')
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@renderScreenError(detail: 'Feature disabled!')
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return
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@html App.view('customer_chat/index')()
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show: (params) =>
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@ -82,7 +82,7 @@ class App.Navigation extends App.ControllerWidgetPermanent
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)
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# bind on switch changes and execute it on controller
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@$('.js-menu .js-switch').bind('change', (e) ->
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@$('.js-menu .js-switch input').bind('change', (e) ->
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val = $(e.target).prop('checked')
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key = $(e.target).closest('.menu-item').data('key')
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return if !key
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@ -8,8 +8,8 @@
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<h2><%- @T('Enable') %>/<%- @T('Disable') %></h2>
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<form>
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<div class="zammad-switch">
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<input name="chat" type="checkbox" id="setting-chat" class="js-chatSetting" <% if @chatSetting: %>checked<% end %>>
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<div class="zammad-switch js-chatSetting">
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<input name="chat" type="checkbox" id="setting-chat" <% if @chatSetting: %>checked<% end %>>
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<label for="setting-chat"></label>
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</div>
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</form>
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@ -8,8 +8,8 @@
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<h2><%- @T('Enable') %>/<%- @T('Disable') %></h2>
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<form>
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<div class="zammad-switch">
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<input name="form_ticket_create" type="checkbox" id="setting-form" class="js-formSetting" <% if @formSetting: %>checked<% end %>>
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<div class="zammad-switch js-formSetting">
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<input name="form_ticket_create" type="checkbox" id="setting-form" <% if @formSetting: %>checked<% end %>>
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<label for="setting-form"></label>
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</div>
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</form>
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@ -30,8 +30,8 @@
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<span class="counter badge badge--big"><%= item.counter %></span>
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<% end %>
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<% if item.switch isnt undefined: %>
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<span class="zammad-switch zammad-switch--dark zammad-switch--small zammad-switch--green">
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<input type="checkbox" id="<%- item.class %>-switch" class="js-switch" <% if item.switch: %>checked<% end %>>
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<span class="zammad-switch zammad-switch--dark zammad-switch--small zammad-switch--green js-switch">
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<input type="checkbox" id="<%- item.class %>-switch" <% if item.switch: %>checked<% end %>>
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<label for="<%- item.class %>-switch"></label>
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</span>
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<% end %>
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@ -18,6 +18,18 @@ class Chat::Session < ApplicationModel
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preferences[:participants]
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end
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def recipients_active?
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return true if !preferences
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return true if !preferences[:participants]
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count = 0
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preferences[:participants].each {|client_id|
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next if !Sessions.session_exists?(client_id)
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count += 1
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}
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return true if count >= 2
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false
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end
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def send_to_recipients(message, ignore_client_id = nil)
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preferences[:participants].each {|local_client_id|
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next if local_client_id == ignore_client_id
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36
app/models/observer/chat/leave/background_job.rb
Normal file
36
app/models/observer/chat/leave/background_job.rb
Normal file
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@ -0,0 +1,36 @@
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# encoding: utf-8
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class Observer::Chat::Leave::BackgroundJob
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def initialize(chat_session_id, client_id, session)
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@chat_session_id = chat_session_id
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@client_id = client_id
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@session = session
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end
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def perform
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# check if customer has permanently left the conversation
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chat_session = Chat::Session.find_by(id: @chat_session_id)
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return if !chat_session
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return if chat_session.recipients_active?
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chat_session.state = 'closed'
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chat_session.save
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realname = 'Anonymous'
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if @session && @session['id']
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realname = User.lookup(id: @session['id']).fullname
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end
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# notifiy participients
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message = {
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event: 'chat_session_left',
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data: {
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realname: realname,
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session_id: chat_session.session_id,
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},
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}
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chat_session.send_to_recipients(message, @client_id)
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end
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end
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@ -16,7 +16,11 @@ class Setting < ApplicationModel
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@@current = {} # rubocop:disable Style/ClassVars
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@@change_id = nil # rubocop:disable Style/ClassVars
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@@lookup_at = nil # rubocop:disable Style/ClassVars
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if ENV['ZAMMAD_SETTING_TTL']
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@@lookup_timeout = ENV['ZAMMAD_SETTING_TTL'].to_i # rubocop:disable Style/ClassVars
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else
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@@lookup_timeout = 2.minutes # rubocop:disable Style/ClassVars
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end
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=begin
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@ -5,8 +5,135 @@ do($ = window.jQuery, window) ->
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scriptHost = myScript.src.match('.*://([^:/]*).*')[1]
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# Define the plugin class
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class ZammadChat
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class Base
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defaults:
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debug: false
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constructor: (options) ->
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@options = $.extend {}, @defaults, options
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@log = new Log(debug: @options.debug, logPrefix: @options.logPrefix || @logPrefix)
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class Log
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defaults:
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debug: false
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constructor: (options) ->
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@options = $.extend {}, @defaults, options
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debug: (items...) =>
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return if !@options.debug && level is 'debug'
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@log('debug', items)
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notice: (items...) =>
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@log('notice', items)
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error: (items...) =>
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@log('error', items)
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return if !@options.debug && level is 'debug'
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items.unshift(level)
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console.log.apply console, string
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log: (level, items) =>
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items.unshift('||')
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items.unshift(level)
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items.unshift(@options.logPrefix)
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console.log.apply console, items
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return if !@options.debug
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logString = ''
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for item in items
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logString += ' '
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if typeof item is 'object'
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logString += JSON.stringify(item)
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else if item && item.toString
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logString += item.toString()
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else
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logString += item
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$('.js-chatLogDisplay').prepend('<div>' + logString + '</div>')
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class Timeout extends Base
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timeoutStartedAt: null
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logPrefix: 'timeout'
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defaults:
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debug: false
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timeout: 4
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timeoutIntervallCheck: 0.5
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constructor: (options) ->
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super(options)
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start: =>
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@stop()
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timeoutStartedAt = new Date
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check = =>
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timeLeft = new Date - new Date(timeoutStartedAt.getTime() + @options.timeout * 1000 * 60)
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@log.debug "Timeout check for #{@options.timeout} minutes (left #{timeLeft/1000} sec.)"#, new Date
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return if timeLeft < 0
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@stop()
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@options.callback()
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@log.debug "Start timeout in #{@options.timeout} minutes"#, new Date
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@intervallId = setInterval(check, @options.timeoutIntervallCheck * 1000 * 60)
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stop: =>
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return if !@intervallId
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@log.debug "Stop timeout of #{@options.timeout} minutes at"#, new Date
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clearInterval(@intervallId)
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class Io extends Base
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logPrefix: 'io'
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constructor: (options) ->
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super(options)
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set: (params) =>
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for key, value of params
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@options[key] = value
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detectHost: ->
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protocol = 'ws://'
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if window.location.protocol is 'https:'
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protocol = 'wss://'
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@options.host = "#{ protocol }#{ scriptHost }/ws"
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connect: =>
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@detectHost() if !@options.host
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@log.debug "Connecting to #{@options.host}"
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@ws = new window.WebSocket("#{@options.host}")
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@ws.onopen = (e) =>
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@log.debug 'on open', e
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@options.onOpen(e)
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@ws.onmessage = (e) =>
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pipes = JSON.parse(e.data)
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@log.debug 'on message', e.data
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if @options.onMessage
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@options.onMessage(pipes)
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@ws.onclose = (e) =>
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@log.debug 'close websocket connection'
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if @options.onClose
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@options.onClose(e)
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@ws.onerror = (e) =>
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@log.debug 'onerror', e
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if @options.onError
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@options.onError(e)
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close: =>
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@ws.close()
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reconnect: =>
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@ws.close()
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@connect()
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send: (event, data = {}) =>
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@log.debug 'send', event, data
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msg = JSON.stringify
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event: event
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data: data
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@ws.send msg
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class ZammadChat extends Base
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defaults:
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chatId: undefined
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show: true
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@ -21,9 +148,14 @@ do($ = window.jQuery, window) ->
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buttonClass: 'open-zammad-chat'
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inactiveClass: 'is-inactive'
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title: '<strong>Chat</strong> with us!'
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idleTimeout: 4
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inactiveTimeout: 20
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idleTimeout: 8
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idleTimeoutIntervallCheck: 0.5
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inactiveTimeout: 8
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inactiveTimeoutIntervallCheck: 0.5
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waitingListTimeout: 4
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waitingListTimeoutIntervallCheck: 0.5
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logPrefix: 'chat'
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_messageCount: 0
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isOpen: true
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blinkOnlineInterval: null
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@ -35,7 +167,6 @@ do($ = window.jQuery, window) ->
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isTyping: false
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state: 'offline'
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initialQueueDelay: 10000
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wsReconnectEnable: true
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translations:
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de:
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'<strong>Chat</strong> with us!': '<strong>Chat</strong> mit uns!'
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@ -57,22 +188,17 @@ do($ = window.jQuery, window) ->
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T: (string, items...) =>
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if @options.lang && @options.lang isnt 'en'
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if !@translations[@options.lang]
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@log 'notice', "Translation '#{@options.lang}' needed!"
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@log.notice "Translation '#{@options.lang}' needed!"
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else
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translations = @translations[@options.lang]
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if !translations[string]
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@log 'notice', "Translation needed for '#{string}'"
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@log.notice "Translation needed for '#{string}'"
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string = translations[string] || string
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if items
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for item in items
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string = string.replace(/%s/, item)
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string
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log: (level, string...) =>
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return if !@options.debug && level is 'debug'
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string.unshift(level)
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console.log.apply console, string
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view: (name) =>
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return (options) =>
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if !options
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@ -86,19 +212,20 @@ do($ = window.jQuery, window) ->
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constructor: (options) ->
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@options = $.extend {}, @defaults, options
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super(@options)
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# check prerequisites
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if !$
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@state = 'unsupported'
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@log 'notice', 'Chat: no jquery found!'
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@log.notice 'Chat: no jquery found!'
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return
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if !window.WebSocket or !sessionStorage
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@state = 'unsupported'
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@log 'notice', 'Chat: Browser not supported!'
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@log.notice 'Chat: Browser not supported!'
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return
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if !@options.chatId
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@state = 'unsupported'
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@log 'error', 'Chat: need chatId as option!'
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@log.error 'Chat: need chatId as option!'
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return
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# detect language
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@ -106,8 +233,19 @@ do($ = window.jQuery, window) ->
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@options.lang = $('html').attr('lang')
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if @options.lang
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@options.lang = @options.lang.replace(/-.+?$/, '') # replace "-xx" of xx-xx
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@log 'debug', "lang: #{@options.lang}"
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@log.debug "lang: #{@options.lang}"
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@loadCss()
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@io = new Io(@options)
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@io.set(
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onOpen: @render
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onClose: @hide
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onMessage: @onWebSocketMessage
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)
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@io.connect()
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render: =>
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@el = $(@view('chat')(
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title: @options.title
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))
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@ -124,10 +262,20 @@ do($ = window.jQuery, window) ->
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@input.on
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keydown: @checkForEnter
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input: @onInput
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$(window).on('beforeunload', =>
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@onLeaveTemporary()
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)
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@setAgentOnlineState 'online'
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@wsConnect()
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@log.debug 'widget rendered'
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@loadCss()
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@startTimeoutObservers()
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@idleTimeout.start()
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# get current chat status
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@sessionId = sessionStorage.getItem('sessionId')
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@send 'chat_status_customer',
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session_id: @sessionId
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checkForEnter: (event) =>
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if not event.shiftKey and event.keyCode is 13
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@ -136,22 +284,16 @@ do($ = window.jQuery, window) ->
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send: (event, data = {}) =>
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data.chat_id = @options.chatId
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@log 'debug', 'ws:send', event, data
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pipe = JSON.stringify
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event: event
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data: data
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@ws.send pipe
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onWebSocketMessage: (e) =>
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pipes = JSON.parse( e.data )
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@io.send(event, data)
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onWebSocketMessage: (pipes) =>
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for pipe in pipes
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@log 'debug', 'ws:onmessage', pipe
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@log.debug 'ws:onmessage', pipe
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switch pipe.event
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when 'chat_error'
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@log 'notice', pipe.data
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@log.notice pipe.data
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if pipe.data && pipe.data.state is 'chat_disabled'
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@wsClose()
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@destroy(hide: true)
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when 'chat_session_message'
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return if pipe.data.self_written
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@receiveMessage pipe.data
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@ -171,38 +313,35 @@ do($ = window.jQuery, window) ->
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when 'online'
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@sessionId = undefined
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@onReady()
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@log 'debug', 'Zammad Chat: ready'
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when 'offline'
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@onError 'Zammad Chat: No agent online'
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@state = 'off'
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@hide()
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@wsClose()
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@destroy(hide: true)
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when 'chat_disabled'
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@onError 'Zammad Chat: Chat is disabled'
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@state = 'off'
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@hide()
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@wsClose()
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@destroy(hide: true)
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when 'no_seats_available'
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@onError "Zammad Chat: Too many clients in queue. Clients in queue: #{pipe.data.queue}"
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@state = 'off'
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@hide()
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@wsClose()
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@destroy(hide: true)
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when 'reconnect'
|
||||
@log 'debug', 'old messages', pipe.data.session
|
||||
@log.debug 'old messages', pipe.data.session
|
||||
@reopenSession pipe.data
|
||||
|
||||
onReady: =>
|
||||
@log.debug 'widget ready for use'
|
||||
$(".#{ @options.buttonClass }").click(@open).removeClass(@inactiveClass)
|
||||
|
||||
if @options.show
|
||||
@show()
|
||||
|
||||
onError: (message) =>
|
||||
@log 'debug', message
|
||||
@log.debug message
|
||||
$(".#{ @options.buttonClass }").hide()
|
||||
|
||||
reopenSession: (data) =>
|
||||
@inactiveTimeoutStart()
|
||||
@inactiveTimeout.start()
|
||||
|
||||
unfinishedMessage = sessionStorage.getItem 'unfinished_message'
|
||||
|
||||
|
|
@ -246,7 +385,7 @@ do($ = window.jQuery, window) ->
|
|||
@isTyping = new Date()
|
||||
@send 'chat_session_typing',
|
||||
session_id: @sessionId
|
||||
@inactiveTimeoutStart()
|
||||
@inactiveTimeout.start()
|
||||
|
||||
onSubmit: (event) =>
|
||||
event.preventDefault()
|
||||
|
|
@ -256,7 +395,7 @@ do($ = window.jQuery, window) ->
|
|||
message = @input.val()
|
||||
return if !message
|
||||
|
||||
@inactiveTimeoutStart()
|
||||
@inactiveTimeout.start()
|
||||
|
||||
sessionStorage.removeItem 'unfinished_message'
|
||||
|
||||
|
|
@ -286,7 +425,7 @@ do($ = window.jQuery, window) ->
|
|||
session_id: @sessionId
|
||||
|
||||
receiveMessage: (data) =>
|
||||
@inactiveTimeoutStart()
|
||||
@inactiveTimeout.start()
|
||||
|
||||
# hide writing indicator
|
||||
@onAgentTypingEnd()
|
||||
|
|
@ -305,6 +444,7 @@ do($ = window.jQuery, window) ->
|
|||
@scrollToBottom()
|
||||
|
||||
open: =>
|
||||
@log.debug 'open widget'
|
||||
if @isOpen
|
||||
@show()
|
||||
|
||||
|
|
@ -322,12 +462,14 @@ do($ = window.jQuery, window) ->
|
|||
@isOpen = true
|
||||
|
||||
if !@sessionId
|
||||
@sessionInit()
|
||||
@send('chat_session_init')
|
||||
|
||||
onOpenAnimationEnd: =>
|
||||
@idleTimeoutStop()
|
||||
@idleTimeout.stop()
|
||||
|
||||
close: (event) =>
|
||||
@log.debug 'close widget'
|
||||
|
||||
return @state if @state is 'off' or @state is 'unsupported'
|
||||
event.stopPropagation() if event
|
||||
|
||||
|
|
@ -339,7 +481,8 @@ do($ = window.jQuery, window) ->
|
|||
session_id: @sessionId
|
||||
|
||||
# stop timer
|
||||
@inactiveTimeoutStop()
|
||||
@inactiveTimeout.stop()
|
||||
@waitingListTimeout.stop()
|
||||
|
||||
# delete input store
|
||||
sessionStorage.removeItem 'unfinished_message'
|
||||
|
|
@ -360,13 +503,19 @@ do($ = window.jQuery, window) ->
|
|||
|
||||
onCloseAnimationEnd: =>
|
||||
@el.removeClass('zammad-chat-is-visible')
|
||||
@disconnect()
|
||||
|
||||
@showLoader()
|
||||
@el.find('.zammad-chat-welcome').removeClass('zammad-chat-is-hidden')
|
||||
@el.find('.zammad-chat-agent').addClass('zammad-chat-is-hidden')
|
||||
@el.find('.zammad-chat-agent-status').addClass('zammad-chat-is-hidden')
|
||||
|
||||
@isOpen = false
|
||||
|
||||
# restart connection
|
||||
@onWebSocketOpen()
|
||||
@io.reconnect()
|
||||
|
||||
hide: ->
|
||||
if @el
|
||||
@el.removeClass('zammad-chat-is-shown')
|
||||
|
||||
show: ->
|
||||
|
|
@ -397,6 +546,9 @@ do($ = window.jQuery, window) ->
|
|||
# delay initial queue position, show connecting first
|
||||
show = =>
|
||||
@onQueue data
|
||||
console.log('onQueueScreen')
|
||||
@waitingListTimeout.start()
|
||||
|
||||
if @initialQueueDelay && !@onInitialQueueDelayId
|
||||
@onInitialQueueDelayId = setTimeout(show, @initialQueueDelay)
|
||||
return
|
||||
|
|
@ -409,7 +561,7 @@ do($ = window.jQuery, window) ->
|
|||
show()
|
||||
|
||||
onQueue: (data) =>
|
||||
@log 'notice', 'onQueue', data.position
|
||||
@log.notice 'onQueue', data.position
|
||||
@inQueue = true
|
||||
|
||||
@el.find('.zammad-chat-body').html @view('waiting')
|
||||
|
|
@ -432,6 +584,11 @@ do($ = window.jQuery, window) ->
|
|||
onAgentTypingEnd: =>
|
||||
@el.find('.zammad-chat-message--typing').remove()
|
||||
|
||||
onLeaveTemporary: =>
|
||||
return if !@sessionId
|
||||
@send 'chat_session_leave_temporary',
|
||||
session_id: @sessionId
|
||||
|
||||
maybeAddTimestamp: ->
|
||||
timestamp = Date.now()
|
||||
|
||||
|
|
@ -470,59 +627,38 @@ do($ = window.jQuery, window) ->
|
|||
scrollToBottom: ->
|
||||
@el.find('.zammad-chat-body').scrollTop($('.zammad-chat-body').prop('scrollHeight'))
|
||||
|
||||
sessionInit: ->
|
||||
@send('chat_session_init')
|
||||
|
||||
detectHost: ->
|
||||
protocol = 'ws://'
|
||||
if window.location.protocol is 'https:'
|
||||
protocol = 'wss://'
|
||||
@options.host = "#{ protocol }#{ scriptHost }/ws"
|
||||
|
||||
wsConnect: =>
|
||||
@detectHost() if !@options.host
|
||||
destroy: (params = {}) =>
|
||||
@log.debug 'destroy widget'
|
||||
console.log('el', @el)
|
||||
if params.hide
|
||||
if @el
|
||||
@el.remove()
|
||||
@wsReconnectStop()
|
||||
@io.close()
|
||||
|
||||
@log 'debug', "Connecting to #{@options.host}"
|
||||
@ws = new window.WebSocket("#{@options.host}")
|
||||
@ws.onopen = @onWebSocketOpen
|
||||
|
||||
@ws.onmessage = @onWebSocketMessage
|
||||
|
||||
@ws.onclose = (e) =>
|
||||
@log 'debug', 'close websocket connection'
|
||||
if @wsReconnectEnable
|
||||
@reconnect()
|
||||
|
||||
@ws.onerror = (e) =>
|
||||
@log 'debug', 'ws:onerror', e
|
||||
|
||||
wsClose: =>
|
||||
@wsReconnectEnable = false
|
||||
@ws.close()
|
||||
|
||||
wsReconnect: =>
|
||||
wsReconnectStart: =>
|
||||
@wsReconnectStop()
|
||||
if @reconnectDelayId
|
||||
clearTimeout(@reconnectDelayId)
|
||||
@reconnectDelayId = setTimeout(@wsConnect, 5000)
|
||||
@reconnectDelayId = setTimeout(@io.connect(), 5000)
|
||||
|
||||
onWebSocketOpen: =>
|
||||
@idleTimeoutStart()
|
||||
@sessionId = sessionStorage.getItem('sessionId')
|
||||
@log 'debug', 'ws connected'
|
||||
|
||||
@send 'chat_status_customer',
|
||||
session_id: @sessionId
|
||||
|
||||
@setAgentOnlineState 'online'
|
||||
wsReconnectStop: =>
|
||||
if @reconnectDelayId
|
||||
clearTimeout(@reconnectDelayId)
|
||||
|
||||
reconnect: =>
|
||||
# set status to connecting
|
||||
@log 'notice', 'reconnecting'
|
||||
@log.notice 'reconnecting'
|
||||
@disableInput()
|
||||
@lastAddedType = 'status'
|
||||
@setAgentOnlineState 'connecting'
|
||||
@addStatus @T('Connection lost')
|
||||
@wsReconnect()
|
||||
|
||||
onConnectionReestablished: =>
|
||||
# set status back to online
|
||||
|
|
@ -534,13 +670,7 @@ do($ = window.jQuery, window) ->
|
|||
@addStatus @T('Chat closed by %s', data.realname)
|
||||
@disableInput()
|
||||
@setAgentOnlineState 'offline'
|
||||
@inactiveTimeoutStop()
|
||||
|
||||
disconnect: ->
|
||||
@showLoader()
|
||||
@el.find('.zammad-chat-welcome').removeClass('zammad-chat-is-hidden')
|
||||
@el.find('.zammad-chat-agent').addClass('zammad-chat-is-hidden')
|
||||
@el.find('.zammad-chat-agent-status').addClass('zammad-chat-is-hidden')
|
||||
@inactiveTimeout.stop()
|
||||
|
||||
setSessionId: (id) =>
|
||||
@sessionId = id
|
||||
|
|
@ -573,8 +703,12 @@ do($ = window.jQuery, window) ->
|
|||
|
||||
@setAgentOnlineState 'online'
|
||||
|
||||
showTimeout: ->
|
||||
@el.find('.zammad-chat-body').html @view('timeout')
|
||||
@waitingListTimeout.stop()
|
||||
@idleTimeout.stop()
|
||||
@inactiveTimeout.start()
|
||||
|
||||
showCustomerTimeout: ->
|
||||
@el.find('.zammad-chat-body').html @view('customer_timeout')
|
||||
agent: @agent.name
|
||||
delay: @options.inactiveTimeout
|
||||
@close()
|
||||
|
|
@ -582,6 +716,14 @@ do($ = window.jQuery, window) ->
|
|||
location.reload()
|
||||
@el.find('.js-restart').click reload
|
||||
|
||||
showWaitingListTimeout: ->
|
||||
@el.find('.zammad-chat-body').html @view('waiting_list_timeout')
|
||||
delay: @options.watingListTimeout
|
||||
@close()
|
||||
reload = ->
|
||||
location.reload()
|
||||
@el.find('.js-restart').click reload
|
||||
|
||||
showLoader: ->
|
||||
@el.find('.zammad-chat-body').html @view('loader')()
|
||||
|
||||
|
|
@ -603,42 +745,47 @@ do($ = window.jQuery, window) ->
|
|||
.replace(/\/ws/i, '')
|
||||
url += '/assets/chat/chat.css'
|
||||
|
||||
@log 'debug', "load css from '#{url}'"
|
||||
@log.debug "load css from '#{url}'"
|
||||
styles = "@import url('#{url}');"
|
||||
newSS = document.createElement('link')
|
||||
newSS.rel = 'stylesheet'
|
||||
newSS.href = 'data:text/css,' + escape(styles)
|
||||
document.getElementsByTagName('head')[0].appendChild(newSS)
|
||||
|
||||
inactiveTimeoutStart: =>
|
||||
@inactiveTimeoutStop()
|
||||
delay = =>
|
||||
@log 'debug', "Inactive timeout of #{@options.inactiveTimeout} minutes, show timeout screen.", new Date
|
||||
startTimeoutObservers: =>
|
||||
@idleTimeout = new Timeout(
|
||||
logPrefix: 'idleTimeout'
|
||||
debug: @options.debug
|
||||
timeout: @options.idleTimeout
|
||||
timeoutIntervallCheck: @options.idleTimeoutIntervallCheck
|
||||
callback: =>
|
||||
@log.debug 'Idle timeout reached, hide widget', new Date
|
||||
@state = 'off'
|
||||
@destroy(hide: true)
|
||||
)
|
||||
@inactiveTimeout = new Timeout(
|
||||
logPrefix: 'inactiveTimeout'
|
||||
debug: @options.debug
|
||||
timeout: @options.inactiveTimeout
|
||||
timeoutIntervallCheck: @options.inactiveTimeoutIntervallCheck
|
||||
callback: =>
|
||||
@log.debug 'Inactive timeout reached, show timeout screen.', new Date
|
||||
@state = 'off'
|
||||
@setAgentOnlineState 'offline'
|
||||
@showTimeout()
|
||||
@wsClose()
|
||||
@log 'debug', "Start inactive timeout in #{@options.inactiveTimeout} minutes", new Date
|
||||
@inactiveTimeoutStopDelayId = setTimeout(delay, @options.inactiveTimeout * 1000 * 60)
|
||||
|
||||
inactiveTimeoutStop: =>
|
||||
return if !@inactiveTimeoutStopDelayId
|
||||
@log 'debug', "Stop inactive timeout of #{@options.inactiveTimeout} minutes at", new Date
|
||||
clearTimeout(@inactiveTimeoutStopDelayId)
|
||||
|
||||
idleTimeoutStart: =>
|
||||
@idleTimeoutStop()
|
||||
delay = =>
|
||||
@log 'debug', "Idle timeout of #{@options.idleTimeout} minutes, hide widget", new Date
|
||||
@showCustomerTimeout()
|
||||
@destroy(hide:false)
|
||||
)
|
||||
@waitingListTimeout = new Timeout(
|
||||
logPrefix: 'waitingListTimeout'
|
||||
debug: @options.debug
|
||||
timeout: @options.waitingListTimeout
|
||||
timeoutIntervallCheck: @options.waitingListTimeoutIntervallCheck
|
||||
callback: =>
|
||||
@log.debug 'Waiting list timeout reached, show timeout screen.', new Date
|
||||
@state = 'off'
|
||||
@hide()
|
||||
@wsClose()
|
||||
@log 'debug', "Start idle timeout in #{@options.idleTimeout} minutes", new Date
|
||||
@idleTimeoutStopDelayId = setTimeout(delay, @options.idleTimeout * 1000 * 60)
|
||||
|
||||
idleTimeoutStop: =>
|
||||
return if !@idleTimeoutStopDelayId
|
||||
@log 'debug', "Stop idle timeout of #{@options.idleTimeout} minutes at", new Date
|
||||
clearTimeout(@idleTimeoutStopDelayId)
|
||||
@setAgentOnlineState 'offline'
|
||||
@showWaitingListTimeout()
|
||||
@destroy(hide:false)
|
||||
)
|
||||
|
||||
window.ZammadChat = ZammadChat
|
||||
|
|
|
|||
File diff suppressed because it is too large
Load diff
3
public/assets/chat/chat.min.js
vendored
3
public/assets/chat/chat.min.js
vendored
File diff suppressed because one or more lines are too long
7
public/assets/chat/views/waiting_list_timeout.eco
Normal file
7
public/assets/chat/views/waiting_list_timeout.eco
Normal file
|
|
@ -0,0 +1,7 @@
|
|||
<div class="zammad-chat-modal">
|
||||
<div class="zammad-chat-modal-text">
|
||||
<%- @T('We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!') %>
|
||||
<br>
|
||||
<div class="zammad-chat-button js-restart"<%= " style='background: #{ @background }'" if @background %>><%- @T('Start new conversation') %></div>
|
||||
</div>
|
||||
</div>
|
||||
|
|
@ -25,6 +25,7 @@
|
|||
padding: 10px;
|
||||
border-radius: 5px;
|
||||
box-shadow: 0 3px 10px rgba(0,0,0,.3);
|
||||
width: 500px;
|
||||
}
|
||||
|
||||
.settings input {
|
||||
|
|
@ -39,6 +40,12 @@
|
|||
padding-right: 0;
|
||||
}
|
||||
|
||||
table td.log {
|
||||
text-align: left;
|
||||
padding-right: 0;
|
||||
word-break: break-all;
|
||||
}
|
||||
|
||||
td {
|
||||
padding: 5px;
|
||||
}
|
||||
|
|
@ -73,8 +80,8 @@
|
|||
<div class="settings">
|
||||
<table>
|
||||
<tr>
|
||||
<td>
|
||||
<td><h2>Settings</h2>
|
||||
<td>
|
||||
<tr>
|
||||
<td>
|
||||
<input id="flat" type="checkbox" data-option="flat">
|
||||
|
|
@ -100,6 +107,11 @@
|
|||
<tr>
|
||||
<td>
|
||||
<td><button class="open-zammad-chat">Open Chat</button>
|
||||
<tr>
|
||||
<td class="log"><h2>Log</h2>
|
||||
<td>
|
||||
<tr>
|
||||
<td colspan="2" class="log js-chatLogDisplay">
|
||||
</table>
|
||||
</div>
|
||||
|
||||
|
|
@ -113,7 +125,13 @@
|
|||
debug: true,
|
||||
background: '#494d52',
|
||||
flat: true,
|
||||
shown: false
|
||||
shown: false,
|
||||
idleTimeout: 1,
|
||||
idleTimeoutIntervallCheck: 0.5,
|
||||
inactiveTimeout: 2,
|
||||
inactiveTimeoutIntervallCheck: 0.5,
|
||||
waitingListTimeout: 1.2,
|
||||
waitingListTimeoutIntervallCheck: 0.5,
|
||||
});
|
||||
|
||||
$('.settings :input').on({
|
||||
|
|
|
|||
|
|
@ -257,6 +257,7 @@ EventMachine.run {
|
|||
}
|
||||
|
||||
elsif data['event']
|
||||
log 'notice', "execute event '#{data['event']}'", client_id
|
||||
message = Sessions::Event.run(data['event'], data, @clients[client_id][:session], client_id)
|
||||
if message
|
||||
websocket_send(client_id, message)
|
||||
|
|
|
|||
|
|
@ -1,128 +1,428 @@
|
|||
# encoding: utf-8
|
||||
# rubocop:disable all
|
||||
require 'browser_test_helper'
|
||||
|
||||
class ChatTest < TestCase
|
||||
def test_websocket
|
||||
return # TODO: temp disable
|
||||
message = 'message 1äöüß ' + rand(99_999_999_999_999_999).to_s
|
||||
tests = [
|
||||
{
|
||||
name: 'start',
|
||||
instance1: browser_instance,
|
||||
instance2: browser_instance,
|
||||
instance1_username: 'master@example.com',
|
||||
instance1_password: 'test',
|
||||
instance2_username: 'agent1@example.com',
|
||||
instance2_password: 'test',
|
||||
|
||||
def test_basic
|
||||
agent = browser_instance
|
||||
login(
|
||||
browser: agent,
|
||||
username: 'master@example.com',
|
||||
password: 'test',
|
||||
url: browser_url,
|
||||
action: [
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'check',
|
||||
css: '#login',
|
||||
result: false,
|
||||
},
|
||||
{
|
||||
where: :instance2,
|
||||
execute: 'check',
|
||||
css: '#login',
|
||||
result: false,
|
||||
},
|
||||
{
|
||||
execute: 'wait',
|
||||
value: 1,
|
||||
},
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'click',
|
||||
css: '#chat_toogle',
|
||||
},
|
||||
{
|
||||
execute: 'wait',
|
||||
value: 8,
|
||||
},
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'click',
|
||||
css: '#chat_toogle',
|
||||
},
|
||||
{
|
||||
execute: 'wait',
|
||||
value: 4,
|
||||
},
|
||||
{
|
||||
where: :instance2,
|
||||
execute: 'click',
|
||||
css: '#chat_toogle',
|
||||
},
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'click',
|
||||
css: '#chat_toogle',
|
||||
},
|
||||
{
|
||||
execute: 'wait',
|
||||
value: 2,
|
||||
},
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'set',
|
||||
css: 'input[name="chat_message"]',
|
||||
value: message,
|
||||
},
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'send_key',
|
||||
css: 'input[name="chat_message"]',
|
||||
value: :enter,
|
||||
},
|
||||
{
|
||||
execute: 'wait',
|
||||
value: 6,
|
||||
},
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'match',
|
||||
css: '#chat_log_container',
|
||||
value: message,
|
||||
match_result: true,
|
||||
},
|
||||
{
|
||||
where: :instance2,
|
||||
execute: 'match',
|
||||
css: '#chat_log_container',
|
||||
value: message,
|
||||
match_result: true,
|
||||
},
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'navigate',
|
||||
to: browser_url,
|
||||
},
|
||||
{
|
||||
execute: 'wait',
|
||||
value: 8,
|
||||
},
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'click',
|
||||
css: '#chat_toogle',
|
||||
},
|
||||
{
|
||||
execute: 'wait',
|
||||
value: 8,
|
||||
},
|
||||
{
|
||||
where: :instance1,
|
||||
execute: 'match',
|
||||
css: '#chat_log_container',
|
||||
value: message,
|
||||
match_result: true,
|
||||
},
|
||||
],
|
||||
},
|
||||
]
|
||||
browser_double_test(tests)
|
||||
)
|
||||
tasks_close_all(
|
||||
browser: agent,
|
||||
)
|
||||
|
||||
# disable chat
|
||||
click(
|
||||
browser: agent,
|
||||
css: 'a[href="#manage"]',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: 'a[href="#channels/chat"]',
|
||||
)
|
||||
switch(
|
||||
browser: agent,
|
||||
css: '#content .js-chatSetting',
|
||||
type: 'off',
|
||||
)
|
||||
sleep 25 # wait for rerendering
|
||||
click(
|
||||
browser: agent,
|
||||
css: 'a[href="#customer_chat"]',
|
||||
)
|
||||
match(
|
||||
browser: agent,
|
||||
css: '.active.content',
|
||||
value: 'disabled',
|
||||
)
|
||||
|
||||
customer = browser_instance
|
||||
location(
|
||||
browser: customer,
|
||||
url: "#{browser_url}/assets/chat/znuny.html",
|
||||
)
|
||||
sleep 4
|
||||
exists_not(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
)
|
||||
match(
|
||||
browser: customer,
|
||||
css: '.settings',
|
||||
value: '{"state":"chat_disabled"}',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: 'a[href="#manage"]',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: 'a[href="#channels/chat"]',
|
||||
)
|
||||
switch(
|
||||
browser: agent,
|
||||
css: '#content .js-chatSetting',
|
||||
type: 'on',
|
||||
)
|
||||
sleep 15 # wait for rerendering
|
||||
switch(
|
||||
browser: agent,
|
||||
css: '#navigation .js-switch',
|
||||
type: 'off',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: 'a[href="#customer_chat"]',
|
||||
wait: 2,
|
||||
)
|
||||
match_not(
|
||||
browser: agent,
|
||||
css: '.active.content',
|
||||
value: 'disabled',
|
||||
)
|
||||
|
||||
reload(
|
||||
browser: customer,
|
||||
)
|
||||
sleep 4
|
||||
exists_not(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
)
|
||||
match_not(
|
||||
browser: customer,
|
||||
css: '.settings',
|
||||
value: '{"state":"chat_disabled"}',
|
||||
)
|
||||
match(
|
||||
browser: customer,
|
||||
css: '.settings',
|
||||
value: '{"event":"chat_status_customer","data":{"state":"offline"}}',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: 'a[href="#customer_chat"]',
|
||||
)
|
||||
switch(
|
||||
browser: agent,
|
||||
css: '#navigation .js-switch',
|
||||
type: 'on',
|
||||
)
|
||||
reload(
|
||||
browser: customer,
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
timeout: 5,
|
||||
)
|
||||
match_not(
|
||||
browser: customer,
|
||||
css: '.settings',
|
||||
value: '{"state":"chat_disabled"}',
|
||||
)
|
||||
match_not(
|
||||
browser: customer,
|
||||
css: '.settings',
|
||||
value: '{"event":"chat_status_customer","data":{"state":"offline"}}',
|
||||
)
|
||||
match(
|
||||
browser: customer,
|
||||
css: '.settings',
|
||||
value: '"data":{"state":"online"}',
|
||||
)
|
||||
|
||||
# init chat
|
||||
click(
|
||||
browser: customer,
|
||||
css: '.js-chat-open',
|
||||
)
|
||||
exists(
|
||||
browser: customer,
|
||||
css: '.zammad-chat-is-shown',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
value: '(waiting|warte)',
|
||||
)
|
||||
watch_for(
|
||||
browser: agent,
|
||||
css: '.js-chatMenuItem .counter',
|
||||
value: '1',
|
||||
)
|
||||
click(
|
||||
browser: customer,
|
||||
css: '.js-chat-close',
|
||||
)
|
||||
watch_for_disappear(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
value: '(waiting|warte)',
|
||||
)
|
||||
watch_for_disappear(
|
||||
browser: agent,
|
||||
css: '.js-chatMenuItem .counter',
|
||||
)
|
||||
|
||||
end
|
||||
|
||||
def test_basic_usecase1
|
||||
agent = browser_instance
|
||||
login(
|
||||
browser: agent,
|
||||
username: 'master@example.com',
|
||||
password: 'test',
|
||||
url: browser_url,
|
||||
)
|
||||
tasks_close_all(
|
||||
browser: agent,
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: 'a[href="#customer_chat"]',
|
||||
)
|
||||
agent.find_elements( { css: '.active .chat-window .js-close' } ).each(&:click)
|
||||
|
||||
customer = browser_instance
|
||||
location(
|
||||
browser: customer,
|
||||
url: "#{browser_url}/assets/chat/znuny.html",
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
timeout: 5,
|
||||
)
|
||||
click(
|
||||
browser: customer,
|
||||
css: '.js-chat-open',
|
||||
)
|
||||
exists(
|
||||
browser: customer,
|
||||
css: '.zammad-chat-is-shown',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
value: '(waiting|warte)',
|
||||
)
|
||||
|
||||
click(
|
||||
browser: agent,
|
||||
css: '.active .js-acceptChat',
|
||||
)
|
||||
sleep 2
|
||||
exists_not(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .chat-status.is-modified',
|
||||
)
|
||||
set(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .js-customerChatInput',
|
||||
value: 'my name is me',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .js-send',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat .zammad-chat-agent-status',
|
||||
value: 'online',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
value: 'my name is me',
|
||||
)
|
||||
set(
|
||||
browser: customer,
|
||||
css: '.zammad-chat .zammad-chat-input',
|
||||
value: 'my name is customer',
|
||||
)
|
||||
click(
|
||||
browser: customer,
|
||||
css: '.zammad-chat .zammad-chat-send',
|
||||
)
|
||||
watch_for(
|
||||
browser: agent,
|
||||
css: '.active .chat-window',
|
||||
value: 'my name is customer',
|
||||
)
|
||||
exists(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .chat-status.is-modified',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .js-customerChatInput',
|
||||
)
|
||||
exists_not(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .chat-status.is-modified',
|
||||
)
|
||||
click(
|
||||
browser: customer,
|
||||
css: '.js-chat-close',
|
||||
)
|
||||
watch_for(
|
||||
browser: agent,
|
||||
css: '.active .chat-window',
|
||||
value: 'has left the conversation',
|
||||
)
|
||||
end
|
||||
|
||||
def test_basic_usecase2
|
||||
agent = browser_instance
|
||||
login(
|
||||
browser: agent,
|
||||
username: 'master@example.com',
|
||||
password: 'test',
|
||||
url: browser_url,
|
||||
)
|
||||
tasks_close_all(
|
||||
browser: agent,
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: 'a[href="#customer_chat"]',
|
||||
)
|
||||
agent.find_elements( { css: '.active .chat-window .js-close' } ).each(&:click)
|
||||
|
||||
customer = browser_instance
|
||||
location(
|
||||
browser: customer,
|
||||
url: "#{browser_url}/assets/chat/znuny.html",
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
timeout: 5,
|
||||
)
|
||||
click(
|
||||
browser: customer,
|
||||
css: '.js-chat-open',
|
||||
)
|
||||
exists(
|
||||
browser: customer,
|
||||
css: '.zammad-chat-is-shown',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
value: '(waiting|warte)',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: '.active .js-acceptChat',
|
||||
)
|
||||
sleep 2
|
||||
exists_not(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .chat-status.is-modified',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat .zammad-chat-agent-status',
|
||||
value: 'online',
|
||||
)
|
||||
set(
|
||||
browser: customer,
|
||||
css: '.zammad-chat .zammad-chat-input',
|
||||
value: 'my name is customer',
|
||||
)
|
||||
click(
|
||||
browser: customer,
|
||||
css: '.zammad-chat .zammad-chat-send',
|
||||
)
|
||||
watch_for(
|
||||
browser: agent,
|
||||
css: '.active .chat-window',
|
||||
value: 'my name is customer',
|
||||
)
|
||||
exists(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .chat-status.is-modified',
|
||||
)
|
||||
set(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .js-customerChatInput',
|
||||
value: 'my name is me',
|
||||
)
|
||||
exists_not(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .chat-status.is-modified',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .js-send',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
value: 'my name is me',
|
||||
)
|
||||
click(
|
||||
browser: agent,
|
||||
css: '.active .chat-window .js-close',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat .zammad-chat-agent-status',
|
||||
value: 'offline',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
value: 'Chat closed by',
|
||||
)
|
||||
end
|
||||
|
||||
def test_timeouts
|
||||
customer = browser_instance
|
||||
location(
|
||||
browser: customer,
|
||||
url: "#{browser_url}/assets/chat/znuny.html",
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
timeout: 5,
|
||||
)
|
||||
watch_for_disappear(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
timeout: 75,
|
||||
)
|
||||
reload(
|
||||
browser: customer,
|
||||
)
|
||||
exists(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
)
|
||||
click(
|
||||
browser: customer,
|
||||
css: '.js-chat-open',
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
value: '(waiting|warte)',
|
||||
timeout: 35,
|
||||
)
|
||||
watch_for(
|
||||
browser: customer,
|
||||
css: '.zammad-chat',
|
||||
value: '(takes longer|dauert länger)',
|
||||
timeout: 90,
|
||||
)
|
||||
|
||||
end
|
||||
|
||||
end
|
||||
|
|
|
|||
Loading…
Reference in a new issue