Init version of new search.

app/assets/javascripts/app/controllers/_application_controller.js.coffee

@@ -219,12 +219,39 @@ class App.Controller extends Spine.Controller
   interval: (callback, interval, interval_id, level) =>
     App.Interval.set(callback, interval, interval_id, level)
 
+  ticketPopups: (position = 'right') ->
+
+    # remove old popovers
+    $('.popover-inner').parent().remove()
+
+    # show ticket popup
+    ui = @
+    $('.ticket-data').popover(
+      trigger: 'hover'
+      html:    true
+      delay:   { show: 500, hide: 1200 }
+#      placement: 'bottom'
+      placement: position
+      title: ->
+        ticket_id = $(@).data('id')
+        ticket = App.Collection.find( 'Ticket', ticket_id )
+        ticket.title
+      content: ->
+        ticket_id = $(@).data('id')
+        ticket = App.Collection.find( 'Ticket', ticket_id )
+        ticket.humanTime = ui.humanTime(ticket.created_at)
+        # insert data
+        App.view('ticket_info_small')(
+          ticket: ticket,
+        )
+    )
+
   userPopups: (position = 'right') ->
 
     # remove old popovers
     $('.popover-inner').parent().remove()
 
-    # show user popup    
+    # show user popup
     $('.user-data').popover(
       trigger: 'hover'
       html:    true
@@ -265,6 +292,31 @@ class App.Controller extends Spine.Controller
         )
     )
 
+  organizationPopups: (position = 'right') ->
+
+    # remove old popovers
+    $('.popover-inner').parent().remove()
+
+    # show organization popup
+    $('.organization-data').popover(
+      trigger: 'hover'
+      html:    true
+      delay:   { show: 500, hide: 1200 }
+#      placement: 'bottom'
+      placement: position
+      title: ->
+        organization_id = $(@).data('id')
+        organization = App.Collection.find( 'Organization', organization_id )
+        organization.name
+      content: ->
+        organization_id = $(@).data('id')
+        organization = App.Collection.find( 'Organization', organization_id )
+        # insert data
+        App.view('organization_info_small')(
+          organization: organization,
+        )
+    )
+
   userTicketPopups: (data) ->
 
     # remove old popovers

app/assets/javascripts/app/controllers/navigation.js.coffee

@@ -61,10 +61,19 @@ class App.Navigation extends App.Controller
       open_tab:     open_tab
       active_tab:   active_tab
       user:         user
-      tickets:      @tickets || []
+      result:       @result || []
       search:       search
     )
 
+    # start ticket popups
+    @ticketPopups('right')
+
+    # start user popups
+    @userPopups('right')
+
+    # start oorganization popups
+    @organizationPopups('right')
+
     # set focus to search box
     if @searchFocus
       @searchFocusSet = true
@@ -77,29 +86,59 @@ class App.Navigation extends App.Controller
       App.Com.ajax(
         id:    'ticket_search'
         type:  'GET'
-        url:   'api/tickets/search'
+        url:   'api/search'
         data:
           term: @term
         processData: true,
         success: (data, status, xhr) =>
 
           # load user collection
-          if data.users
+          if data.load.organizations
-            App.Collection.load( type: 'User', data: data.users )
+            App.Collection.load( type: 'Organization', data: data.load.organizations )
 
+          # load user collection
+          if data.load.users
+            App.Collection.load( type: 'User', data: data.load.users )
+          
           # load ticket collection
-          if data.tickets
+          if data.load.tickets
-            App.Collection.load( type: 'Ticket', data: data.tickets )
+            App.Collection.load( type: 'Ticket', data: data.load.tickets )
 
-            @tickets = []
+          @result = data.result
+          for area in @result
+            if area.name is 'Ticket'
+              area.result = []
+              for id in area.ids
+                ticket = App.Collection.find( 'Ticket', id )
+                ticket.humanTime = @humanTime(ticket.created_at)
+                data =
+                  display:  "##{ticket.number} - #{ticket.title} - #{ticket.humanTime}"
+                  id:       ticket.id
+                  class:    "ticket-data"
+                  url:      "#ticket/zoom/#{ticket.id}"
+                area.result.push data
+            else if area.name is 'User'
+              area.result = []
+              for id in area.ids
+                user = App.Collection.find( 'User', id )
+                data =
+                  display:  "#{user.displayName()}"
+                  id:       user.id
+                  class:    "user-data"
+                  url:      "#users/#{user.id}"
+                area.result.push data
+            else if area.name is 'Organization'
+              area.result = []
+              for id in area.ids
+                organization = App.Collection.find( 'Organization', id )
+                data =
+                  display:  "#{organization.displayName()}"
+                  id:       organization.id
+                  class:    "organization-data"
+                  url:      "#organizations/#{ticket.id}"
+                area.result.push data
 
-            for ticket_raw in data.tickets
+          if @result
-              ticket = App.Collection.find( 'Ticket', ticket_raw.id )
-
-              # set human time
-              ticket.humanTime = @humanTime(ticket.created_at)
-
-              @tickets.push ticket
             @render(user)
       )
 
@@ -121,7 +160,7 @@ class App.Navigation extends App.Controller
       @delay(
         =>
           @searchFocus = false
-          @tickets = []
+          @result = []
           @render(user)
         320
       )

app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco

@@ -79,7 +79,7 @@
 
     <div class="row article">
       <div class="avatar span1 thumbnails">
-        <img class="thumbnail user-data" data-id="<%= @S('id') %>"" src="<%- @S('image') %>" alt="">
+        <img class="thumbnail user-data" data-id="<%= @S('id') %>" src="<%- @S('image') %>" alt="">
       </div>
       <div class="span8 well-muted article-message">
         <form class="form-stacked pull-left ticket-update">

app/assets/javascripts/app/views/navigation.jst.eco

@@ -23,16 +23,21 @@
             <li class="<% if @active_tab[item.target] : %>active<% end %>"><a href="<%= item.target %>"><%- @T( item.name ) %></a></li>
             <% end %>
           <% end %>
-          <li class="dropdown <% if @tickets[0] : %>open<% end %>">
+
+          <li class="dropdown <% if @result[0] : %>open<% end %>">
             <form class="navbar-search">
               <input id="global-search" class="search-query" type="search" value="<%= @search %>" placeholder="<%- @Ti( 'Search' ) %>" autocomplete="off"/>
             </form>
-            <ul class="dropdown-menu">
+            <ul class="dropdown-menu" style="margin-right: 22px;">
-              <% for ticket in @tickets: %>
+              <% for area in @result: %>
-              <li><a href="#ticket/zoom/<%= ticket.id %>">Ticket <%= ticket.number %> - <%- ticket.humanTime %> - <%= @P( ticket.group)  %><br><%= ticket.title %></a></li>
+                <li class="divider" style="padding: 2px 10px; height: auto; margin: 4px 0px;"><%- @T( area.name ) %></li>
+                <% for item in area.result: %>
+                  <li><a href="<%- item.url %>" class="<%= item.class %>" data-id="<%= item.id %>" style="max-width: 280px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;"><%= item.display %></a></li>
+                <% end %>
               <% end %>
             </ul>
           </li>
+          
         </ul>
         <div class="spinner"/>
 <% if @user: %>

app/assets/javascripts/app/views/organization_info_small.jst.eco

@@ -0,0 +1,6 @@
+<table style="width: 100%;">
+  <tr>
+    <td><%- @P( @organization ) %></td>
+    <td>...</td>
+  </tr>
+</table>

app/assets/javascripts/app/views/ticket_info_small.jst.eco

@@ -0,0 +1,17 @@
+<table style="width: 100%;">
+  <tr>
+    <td>#<%- @P( @ticket.number ) %></td>
+    <td><%- @P( @ticket.humanTime ) %></td>
+  </tr>
+  <tr>
+    <td><%- @P( @ticket.group ) %></td>
+    <td><%- @T( @ticket.ticket_state.name ) %></td>
+  </tr>
+  <tr>
+    <td><%- @T( @ticket.ticket_priority.name ) %></td>
+    <td></td>
+  </tr>
+  <tr>
+    <td colspan="2"><%- @P( @ticket.owner ) %></td>
+  </tr>
+</table>

app/controllers/search_controller.rb

@@ -0,0 +1,80 @@
+class SearchController < ApplicationController
+  before_filter :authentication_check
+
+  # GET /api/search
+  def search
+    
+    # build result list
+    tickets = Ticket.search(
+      :limit        => params[:limit],
+      :query        => params[:term],
+      :current_user => current_user,
+    )
+    users_data = {}
+    ticket_result = []
+    tickets.each do |ticket|
+      ticket_result.push ticket.id
+      users_data[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
+      users_data[ ticket['customer_id'] ] = User.user_data_full( ticket['customer_id'] )
+      users_data[ ticket['created_by_id'] ] = User.user_data_full( ticket['created_by_id'] )
+    end
+
+    # do query
+    users = User.search(
+      :query => params[:term],
+      :limit => params[:limit],
+      :current_user => current_user,
+    )
+    user_result = []
+    users.each do |user|
+      user_result.push user.id
+      users_data[ user.id ] = User.user_data_full( user.id )
+    end
+
+    organizations = Organization.search(
+      :query => params[:term],
+      :limit => params[:limit],
+      :current_user => current_user,
+    )
+    organizations_data = {}
+    organization_result = []
+    organizations.each do |organization|
+      organization_result.push organization.id
+      organizations_data[ organization.id ] = Organization.find( organization.id )
+    end
+
+    result = []
+    if ticket_result[0]
+      data = {
+        :name => 'Ticket',
+        :ids  => ticket_result,
+      }
+      result.push data
+    end
+    if user_result[0]
+      data = {
+        :name => 'User',
+        :ids  => user_result,
+      }
+      result.push data
+    end
+    if organization_result[0]
+      data = {
+        :name => 'Organization',
+        :ids  => organization_result,
+      }
+      result.push data
+    end
+
+    # return result
+    render :json => {
+      :load => {
+        :tickets       => tickets,
+        :users         => users_data,
+        :organizations => organizations_data,
+      },
+      :result => result,
+    }
+  end
+
+end

app/controllers/tickets_controller.rb

@@ -445,48 +445,25 @@ class TicketsController < ApplicationController
   # GET /api/tickets/search
   def search
     
-    # get params
-    query = params[:term]
-    limit = params[:limit] || 15
-
-    conditions = []
-    if current_user.is_role('Agent')
-      group_ids = Group.select( 'groups.id' ).joins(:users).
-        where( 'groups_users.user_id = ?', current_user.id ).
-        where( 'groups.active = ?', true ).
-        map( &:id )
-      conditions = [ 'group_id IN (?)', group_ids ]
-    else
-      if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
-        conditions = [ 'customer_id = ?', current_user.id ]
-      else
-        conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
-      end
-    end
-
-    # do query
-    tickets_all = Ticket.select('DISTINCT(tickets.id)').
-      where(conditions).
-      where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ).
-      joins(:articles).
-      limit(limit).
-      order('`tickets`.`created_at` DESC')
-
     # build result list
-    tickets = []
+    tickets = Ticket.search(
-    users = {}
+      :limit        => params[:limit],
-    tickets_all.each do |ticket|
+      :query        => params[:term],
-      ticket_tmp = Ticket.lookup( :id => ticket.id )
+      :current_user => current_user,
-      tickets.push ticket_tmp
+    )
-      users[ ticket['owner_id'] ] = User.user_data_full( ticket_tmp['owner_id'] )
+    users_data = {}
-      users[ ticket['customer_id'] ] = User.user_data_full( ticket_tmp['customer_id'] )
+    ticket_result = []
-      users[ ticket['created_by_id'] ] = User.user_data_full( ticket_tmp['created_by_id'] )
+    tickets.each do |ticket|
+      ticket_result.push ticket.id
+      users_data[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
+      users_data[ ticket['customer_id'] ] = User.user_data_full( ticket['customer_id'] )
+      users_data[ ticket['created_by_id'] ] = User.user_data_full( ticket['created_by_id'] )
     end
 
     # return result
     render :json => {
-      :tickets => tickets,
+      :tickets => ticket_result,
-      :users   => users,
+      :users   => users_data,
     }
   end
 

app/controllers/users_controller.rb

@@ -306,16 +306,11 @@ curl http://localhost/api/users/2.json -v -u #{login}:#{password} -H "Content-Ty
   # GET /api/users/search
   def search
 
-    # get params
-    query = params[:term]
-    limit = params[:limit] || 18
-
     # do query
-    user_all = User.find(
+    user_all = User.search(
-      :all,
+      :query        => params[:term],
-      :limit      => limit,
+      :limit        => params[:limit],
-      :conditions => ['firstname LIKE ? or lastname LIKE ? or email LIKE ?', "%#{query}%", "%#{query}%", "%#{query}%"],
+      :current_user => current_user,
-      :order      => 'firstname'
     )
 
     # build result list

app/models/organization.rb

@@ -1,4 +1,25 @@
 class Organization < ApplicationModel
   has_and_belongs_to_many :users
   validates               :name, :presence => true
+
+  def self.search(params)
+
+    # get params
+    query = params[:query]
+    limit = params[:limit] || 10
+    current_user = params[:current_user]
+
+    # enable search only for agents and admins
+    return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
+
+    # do query
+    organizations = Organization.find(
+      :all,
+      :limit      => limit,
+      :conditions => ['name LIKE ?', "%#{query}%"],
+      :order      => 'name'
+    )
+    return organizations
+  end
+
 end

app/models/user.rb

@@ -247,6 +247,26 @@ Your #{config.product_name} Team
     return user
   end
 
+  def self.search(params)
+
+    # get params
+    query = params[:query]
+    limit = params[:limit] || 10
+    current_user = params[:current_user]
+
+    # enable search only for agents and admins
+    return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
+
+    # do query
+    users = User.find(
+      :all,
+      :limit      => limit,
+      :conditions => ['(firstname LIKE ? or lastname LIKE ? or email LIKE ?) AND id != 1', "%#{query}%", "%#{query}%", "%#{query}%"],
+      :order      => 'firstname'
+    )
+    return users
+  end
+
   def self.find_fulldata(user_id)
 
     cache = self.cache_get(user_id, true)

config/routes/search.rb

@@ -0,0 +1,9 @@
+module ExtraRoutes
+  def add(map)
+
+    # search
+    map.match '/api/search',                  :to => 'search#search', :via => [:get, :post]
+
+  end
+  module_function :add
+end

db/seeds.rb

@@ -1578,6 +1578,7 @@ Translation.create_if_not_exists( :locale => 'de', :source => "Settings", :targe
 Translation.create_if_not_exists( :locale => 'de', :source => "Overviews", :target => "Übersichten"  )
 Translation.create_if_not_exists( :locale => 'de', :source => "Manage", :target => "Verwalten"  )
 Translation.create_if_not_exists( :locale => 'de', :source => "Users", :target => "Benutzer"  )
+Translation.create_if_not_exists( :locale => 'de', :source => "User", :target => "Benutzer"  )
 Translation.create_if_not_exists( :locale => 'de', :source => "Groups", :target => "Gruppen"  )
 Translation.create_if_not_exists( :locale => 'de', :source => "Group", :target => "Gruppe"  )
 Translation.create_if_not_exists( :locale => 'de', :source => "Organizations", :target => "Organisationen"  )