New user and org zoom.
This commit is contained in:
Martin Edenhofer
parent
c3025f87c3
commit
7b4015179f
12 changed files with 413 additions and 457 deletions
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@ -1,7 +1,4 @@
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class App.OrganizationZoom extends App.Controller
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elements:
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'.tabsSidebar' : 'sidebar'
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constructor: (params) ->
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super
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@ -12,7 +9,11 @@ class App.OrganizationZoom extends App.Controller
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@navupdate '#'
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App.Organization.full( @organization_id, @render )
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# subscribe and reload data / fetch new data if triggered
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@subscribeId = App.Organization.full( @organization_id, @render, false, true )
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release: =>
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App.Organization.unsubscribe(@subscribeId)
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meta: =>
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meta =
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@ -36,10 +37,7 @@ class App.OrganizationZoom extends App.Controller
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@navupdate '#'
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changed: =>
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formCurrent = @formParam( @el.find('.ticket-update') )
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diff = difference( @formDefault, formCurrent )
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return false if !diff || _.isEmpty( diff )
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return true
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false
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render: (organization) =>
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@ -47,12 +45,38 @@ class App.OrganizationZoom extends App.Controller
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@doNotLog = 1
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@recentView( 'Organization', @organization_id )
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# get display data
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organizationData = []
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for item2 in App.Organization.configure_attributes
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item = _.clone( item2 )
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# check if value for _id exists
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itemNameValue = item.name
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itemNameValueNew = itemNameValue.substr( 0, itemNameValue.length - 3 )
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if itemNameValueNew of organization
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item.name = itemNameValueNew
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# add to show if value exists
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if organization[item.name] || item.tag is 'textarea'
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# do not show firstname and lastname / already show via diplayName()
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if item.name isnt 'name'
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if item.info
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organizationData.push item
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@html App.view('organization_zoom')(
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organization: organization
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organization: organization
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organizationData: organizationData
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)
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new Overviews(
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el: @el
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@$('[contenteditable]').ce({
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mode: 'textonly'
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multiline: true
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maxlength: 250
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})
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new App.TicketStats(
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el: @$('.js-ticket-stats')
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organization: organization
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)
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@ -60,125 +84,38 @@ class App.OrganizationZoom extends App.Controller
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genericObject: organization
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)
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new App.UpdateHeader(
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el: @el
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genericObject: organization
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)
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# start action controller
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showHistory = =>
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new App.OrganizationHistory( organization_id: organization.id )
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editOrganization = =>
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new App.ControllerGenericEdit(
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id: organization.id
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genericObject: 'Organization'
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screen: 'edit'
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pageData:
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title: 'Organizations'
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object: 'Organization'
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objects: 'Organizations'
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)
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actions = [
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{
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name: 'edit'
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title: 'Edit'
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callback: editOrganization
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}
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{
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name: 'history'
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title: 'History'
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callback: showHistory
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}
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]
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new App.ActionRow(
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el: @el.find('.action')
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items: actions
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)
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new Sidebar(
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el: @sidebar
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organization: organization
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)
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class Overviews extends App.Controller
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constructor: ->
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super
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# subscribe and reload data / fetch new data if triggered
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@subscribeId = App.Organization.full( @organization.id, @render, false, true )
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release: =>
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App.Organization.unsubscribe(@subscribeId)
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render: (organization) =>
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plugins =
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main:
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my_organization:
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controller: App.DashboardTicketSearch,
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params:
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name: 'Tickets of Organization'
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condition:
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'tickets.state_id': [ 1,2,3,4,6 ]
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'tickets.organization_id': organization.id
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order:
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by: 'created_at'
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direction: 'DESC'
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view:
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d: [ 'number', 'title', 'customer', 'state', 'priority', 'created_at' ]
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view_mode_default: 'd'
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for area, plugins of plugins
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for name, plugin of plugins
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target = area + '_' + name
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@el.find('.' + area + '-overviews').append('<div class="" id="' + target + '"></div>')
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if plugin.controller
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params = plugin.params || {}
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params.el = @el.find( '#' + target )
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new plugin.controller( params )
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dndOptions =
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handle: 'h2.can-move'
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placeholder: 'can-move-plcaeholder'
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tolerance: 'pointer'
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distance: 15
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opacity: 0.6
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forcePlaceholderSize: true
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@el.find( '#sortable' ).sortable( dndOptions )
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@el.find( '#sortable-sidebar' ).sortable( dndOptions )
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class Sidebar extends App.Controller
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constructor: ->
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super
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# render ui
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@render()
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render: ->
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items = []
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editOrganization = (e, el) =>
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new App.ControllerGenericEdit(
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id: @organization.id
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genericObject: 'Organization'
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pageData:
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title: 'Organizations'
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object: 'Organization'
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objects: 'Organizations'
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)
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showOrganization = (el) =>
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new App.WidgetOrganization(
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el: el
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organization_id: @organization.id
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)
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items.push {
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head: 'Organization'
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name: 'organization'
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icon: 'group'
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actions: [
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{
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name: 'Edit Organization'
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class: 'glyphicon glyphicon-edit'
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callback: editOrganization
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},
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]
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callback: showOrganization
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}
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new App.Sidebar(
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el: @el
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items: items
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)
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class Router extends App.ControllerPermanent
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constructor: (params) ->
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super
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@ -77,12 +77,7 @@ class App.UserZoom extends App.Controller
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maxlength: 250
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})
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#new Overviews(
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# el: @el
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# user: user
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#)
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new TicketStats(
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new App.TicketStats(
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el: @$('.js-ticket-stats')
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user: user
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)
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@ -132,220 +127,6 @@ class App.UserZoom extends App.Controller
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user.updateAttributes( note: note )
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@log 'notice', 'update', e, note, user
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class TicketStats extends App.Controller
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events:
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'click .js-userTab': 'showUserTab'
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'click .js-orgTab': 'showOrgTab'
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constructor: ->
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super
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# subscribe and reload data / fetch new data if triggered
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@subscribeId = App.User.full( @user.id, @load, false, true )
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release: =>
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App.User.unsubscribe(@subscribeId)
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load: (user) =>
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@ajax(
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id: 'ticket_stats_' + user.id,
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type: 'GET',
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url: @apiPath + '/ticket_stats/' + user.id,
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success: (data) =>
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# load assets
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App.Collection.loadAssets( data.assets )
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@render(data)
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)
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showOrgTab: =>
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@$('.js-userTab').removeClass('active')
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@$('.js-orgTab').addClass('active')
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@$('.js-user').addClass('hide')
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@$('.js-org').removeClass('hide')
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showUserTab: =>
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@$('.js-userTab').addClass('active')
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@$('.js-orgTab').removeClass('active')
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@$('.js-user').removeClass('hide')
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@$('.js-org').addClass('hide')
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render: (data) =>
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@html App.view('user_zoom/ticket_stats')(
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user: @user
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)
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limit = 5
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new TicketStatsList(
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el: @$('.js-user-open-tickets')
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user: @user
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head: 'Open Ticket'
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ticket_ids: data.user_tickets_open_ids
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limit: limit
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)
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new TicketStatsList(
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el: @$('.js-user-closed-tickets')
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user: @user
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head: 'Closed Ticket'
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ticket_ids: data.user_tickets_closed_ids
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limit: limit
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)
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new TicketStatsFrequency(
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el: @$('.js-user-frequency')
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user: @user
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ticket_volume_by_year: data.user_ticket_volume_by_year
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)
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new TicketStatsList(
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el: @$('.js-org-open-tickets')
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user: @user
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head: 'Open Ticket'
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ticket_ids: data.org_tickets_open_ids
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limit: limit
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)
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new TicketStatsList(
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el: @$('.js-org-closed-tickets')
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user: @user
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head: 'Closed Ticket'
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ticket_ids: data.org_tickets_closed_ids
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limit: limit
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)
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new TicketStatsFrequency(
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el: @$('.js-org-frequency')
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user: @user
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ticket_volume_by_year: data.org_ticket_volume_by_year
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)
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class TicketStatsList extends App.Controller
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events:
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'click .js-showAll': 'showAll'
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constructor: ->
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super
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@render()
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render: =>
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ticket_ids_show = []
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if !@all
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count = 0
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for ticket_id in @ticket_ids
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count += 1
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if count <= @limit
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ticket_ids_show.push ticket_id
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else
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ticket_ids_show = @ticket_ids
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@html App.view('user_zoom/ticket_stats_list')(
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user: @user
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head: @head
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ticket_ids: @ticket_ids
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ticket_ids_show: ticket_ids_show
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limit: @limit
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)
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@frontendTimeUpdate()
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@ticketPopups()
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showAll: (e) =>
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e.preventDefault()
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@all = true
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@render()
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class TicketStatsFrequency extends App.Controller
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constructor: ->
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super
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@render()
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render: (data) =>
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# find 100%
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max = 0
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for item in @ticket_volume_by_year
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if item.closed > max
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max = item.closed
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if item.created > max
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max = item.created
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console.log('MM', max)
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for item in @ticket_volume_by_year
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item.created_in_percent = 100 / max * item.created
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item.closed_in_percent = 100 / max * item.closed
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@html App.view('user_zoom/ticket_stats_frequency')(
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user: @user
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ticket_volume_by_year: @ticket_volume_by_year.reverse()
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)
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class Overviews extends App.Controller
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constructor: ->
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super
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# subscribe and reload data / fetch new data if triggered
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@subscribeId = App.User.full( @user.id, @render, false, true )
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release: =>
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App.User.unsubscribe(@subscribeId)
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render: (user) =>
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plugins = {
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main: {
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my_assigned: {
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controller: App.DashboardTicketSearch,
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params: {
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name: 'Tickets of User'
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condition:
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'tickets.state_id': [ 1,2,3,4,6 ]
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'tickets.customer_id': user.id
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order:
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by: 'created_at'
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direction: 'DESC'
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view:
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d: [ 'number', 'title', 'state', 'priority', 'created_at' ]
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view_mode_default: 'd'
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},
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},
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},
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}
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if user.organization_id
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plugins.main.my_organization = {
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controller: App.DashboardTicketSearch,
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params: {
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name: 'Tickets of Organization'
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condition:
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'tickets.state_id': [ 1,2,3,4,6 ]
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'tickets.organization_id': user.organization_id
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order:
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by: 'created_at'
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direction: 'DESC'
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view:
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d: [ 'number', 'title', 'customer', 'state', 'priority', 'created_at' ]
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view_mode_default: 'd'
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},
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}
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for area, plugins of plugins
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for name, plugin of plugins
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target = area + '_' + name
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@el.find('.' + area + '-overviews').append('<div class="" id="' + target + '"></div>')
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if plugin.controller
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params = plugin.params || {}
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params.el = @el.find( '#' + target )
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new plugin.controller( params )
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dndOptions =
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handle: 'h2.can-move'
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placeholder: 'can-move-plcaeholder'
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tolerance: 'pointer'
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distance: 15
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opacity: 0.6
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forcePlaceholderSize: true
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@el.find( '#sortable' ).sortable( dndOptions )
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@el.find( '#sortable-sidebar' ).sortable( dndOptions )
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class Router extends App.ControllerPermanent
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constructor: (params) ->
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super
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@ -0,0 +1,161 @@
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class App.TicketStats extends App.Controller
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events:
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'click .js-userTab': 'showUserTab'
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'click .js-orgTab': 'showOrgTab'
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constructor: ->
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super
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# subscribe and reload data / fetch new data if triggered
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if @user
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@subscribeId = App.User.full( @user.id, @load, false, true )
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if @organization
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@subscribeId = App.Organization.full( @organization.id, @load, false, true )
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release: =>
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App.User.unsubscribe(@subscribeId)
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load: (object) =>
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if @organization
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ajaxKey = "org_" + @organization.id
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data =
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organization_id: @organization.id
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else
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ajaxKey = "user_" + @user.id
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data =
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user_id: @user.id
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organization_id: @user.organization_id
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@ajax(
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id: 'ticket_stats_' + ajaxKey
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type: 'GET'
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url: @apiPath + '/ticket_stats'
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data: data
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processData: true
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success: (data) =>
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# load assets
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App.Collection.loadAssets( data.assets )
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@render(data)
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)
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showOrgTab: =>
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@$('.js-userTab').removeClass('active')
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@$('.js-orgTab').addClass('active')
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@$('.js-user').addClass('hide')
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@$('.js-org').removeClass('hide')
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showUserTab: =>
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@$('.js-userTab').addClass('active')
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@$('.js-orgTab').removeClass('active')
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@$('.js-user').removeClass('hide')
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@$('.js-org').addClass('hide')
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render: (data) =>
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@html App.view('widget/ticket_stats')(
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user: @user
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organization: @organization
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)
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if @organization
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@showOrgTab()
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limit = 5
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new TicketStatsList(
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el: @$('.js-user-open-tickets')
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user: @user
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head: 'Open Ticket'
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ticket_ids: data.user_tickets_open_ids
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limit: limit
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)
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new TicketStatsList(
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el: @$('.js-user-closed-tickets')
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user: @user
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head: 'Closed Ticket'
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ticket_ids: data.user_tickets_closed_ids
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limit: limit
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)
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new TicketStatsFrequency(
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el: @$('.js-user-frequency')
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user: @user
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ticket_volume_by_year: data.user_ticket_volume_by_year
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)
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new TicketStatsList(
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el: @$('.js-org-open-tickets')
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user: @user
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head: 'Open Ticket'
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ticket_ids: data.org_tickets_open_ids
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limit: limit
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)
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new TicketStatsList(
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el: @$('.js-org-closed-tickets')
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user: @user
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head: 'Closed Ticket'
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ticket_ids: data.org_tickets_closed_ids
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limit: limit
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)
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new TicketStatsFrequency(
|
||||
el: @$('.js-org-frequency')
|
||||
user: @user
|
||||
ticket_volume_by_year: data.org_ticket_volume_by_year
|
||||
)
|
||||
|
||||
class TicketStatsList extends App.Controller
|
||||
events:
|
||||
'click .js-showAll': 'showAll'
|
||||
|
||||
constructor: ->
|
||||
super
|
||||
@render()
|
||||
|
||||
render: =>
|
||||
|
||||
ticket_ids_show = []
|
||||
if !@all
|
||||
count = 0
|
||||
for ticket_id in @ticket_ids
|
||||
count += 1
|
||||
if count <= @limit
|
||||
ticket_ids_show.push ticket_id
|
||||
else
|
||||
ticket_ids_show = @ticket_ids
|
||||
|
||||
@html App.view('widget/ticket_stats_list')(
|
||||
user: @user
|
||||
head: @head
|
||||
ticket_ids: @ticket_ids
|
||||
ticket_ids_show: ticket_ids_show
|
||||
limit: @limit
|
||||
)
|
||||
@frontendTimeUpdate()
|
||||
@ticketPopups()
|
||||
|
||||
showAll: (e) =>
|
||||
e.preventDefault()
|
||||
@all = true
|
||||
@render()
|
||||
|
||||
class TicketStatsFrequency extends App.Controller
|
||||
constructor: ->
|
||||
super
|
||||
@render()
|
||||
|
||||
render: (data) =>
|
||||
|
||||
# find 100%
|
||||
max = 0
|
||||
for item in @ticket_volume_by_year
|
||||
if item.closed > max
|
||||
max = item.closed
|
||||
if item.created > max
|
||||
max = item.created
|
||||
|
||||
for item in @ticket_volume_by_year
|
||||
item.created_in_percent = 100 / max * item.created
|
||||
item.closed_in_percent = 100 / max * item.closed
|
||||
|
||||
@html App.view('widget/ticket_stats_frequency')(
|
||||
user: @user
|
||||
ticket_volume_by_year: @ticket_volume_by_year.reverse()
|
||||
)
|
||||
|
|
@ -1,18 +1,49 @@
|
|||
<div class="flex vertical">
|
||||
<div class="flex u-positionOrigin horizontal">
|
||||
<div class="main flex tabsSidebar-sidebarSpacer tabsSidebar-tabsSpacer">
|
||||
<div class="organizationZoom">
|
||||
<div class="page-header">
|
||||
<h1><%- @T( @head ) %></h1>
|
||||
</div>
|
||||
<div class="flex userZoom">
|
||||
|
||||
<div class="main-overviews" id="sortable"></div>
|
||||
<div class="userZoom-window">
|
||||
<div class="userZoom-section vertical centered">
|
||||
<div class="align-right userZoom-action dropdown dropdown--actions action"></div>
|
||||
<h1><%= @organization.displayName() %></h1>
|
||||
</div>
|
||||
<div class="userZoom-section">
|
||||
<div class="userZoom-details horizontal wrap">
|
||||
<% for row in @organizationData: %>
|
||||
<% if @organization[row.name]: %>
|
||||
<% if row.tag isnt 'textarea': %>
|
||||
<div class="userZoom-detailsEntry">
|
||||
<label><%- @Ti( row.display ) %></label>
|
||||
<%- @L( @P( @organization[row.name] ) ) %>
|
||||
</div>
|
||||
<% end %>
|
||||
<% end %>
|
||||
<% end %>
|
||||
<% for row in @organizationData: %>
|
||||
<% if row.tag is 'textarea': %>
|
||||
<div class="userZoom-detailsEntry" style="width: 100%;">
|
||||
<label><%- @Ti( row.display ) %></label>
|
||||
<div contenteditable="true" data-name="<%= row.name %>" data-type="update" data-placeholder="<%- @T('Add a Note') %>"><%= @organization[row.name] %></div>
|
||||
</div>
|
||||
<% end %>
|
||||
<% end %>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="tabsSidebar vertical"></div>
|
||||
<% if @organization.members: %>
|
||||
<div class="userZoom-section">
|
||||
<label><%- @T('Member') %></label>
|
||||
<div class="userZoom-details horizontal wrap">
|
||||
|
||||
<% for user in @organization.members: %>
|
||||
<div class="userZoom-detailsEntry">
|
||||
<a href="<%- user.uiUrl() %>" class="user-popover" data-id="<%- user.id %>"><%= user.displayName() %></a>
|
||||
</div>
|
||||
<% end %>
|
||||
|
||||
</div>
|
||||
</div>
|
||||
<% end %>
|
||||
|
||||
<div class="userZoom-section js-ticket-stats"></div>
|
||||
|
||||
</div>
|
||||
<form class="bottom-form form-inline horizontal" role="form">
|
||||
<div class="action"></div>
|
||||
</form>
|
||||
</div>
|
||||
|
|
@ -24,7 +24,7 @@
|
|||
<div class="u-textTruncate"><%- @T( @ticket.priority.name ) %></div>
|
||||
</div>
|
||||
<div class="column">
|
||||
<h3><%- @T( 'Age' ) %></h3>
|
||||
<h3><%- @T( 'Created' ) %></h3>
|
||||
<div class="u-textTruncate"><%- @P( @ticket.humanTime ) %></div>
|
||||
</div>
|
||||
<div class="column">
|
||||
|
|
|
|||
|
|
@ -365,50 +365,96 @@ class TicketsController < ApplicationController
|
|||
}
|
||||
end
|
||||
|
||||
# GET /api/v1/ticket_stats/1
|
||||
# GET /api/v1/ticket_stats
|
||||
def stats
|
||||
user = User.find(params[:id])
|
||||
|
||||
if !params[:user_id] && !params[:organization_id]
|
||||
raise "Need user_id or organization_id as param"
|
||||
end
|
||||
|
||||
# permissin check
|
||||
#return if !ticket_permission(ticket)
|
||||
|
||||
# lookup open user tickets
|
||||
limit = 100
|
||||
assets = {}
|
||||
condition = {
|
||||
'tickets.state_id' => Ticket::State.by_category('open'),
|
||||
'tickets.customer_id' => user.id,
|
||||
}
|
||||
user_tickets_open = Ticket.search(
|
||||
:limit => limit,
|
||||
#:query => params[:term],
|
||||
:condition => condition,
|
||||
:current_user => current_user,
|
||||
:detail => true,
|
||||
)
|
||||
user_tickets_open_ids = assets_of_tickets(user_tickets_open, assets)
|
||||
limit = 100
|
||||
assets = {}
|
||||
access_condition = Ticket.access_condition( current_user )
|
||||
now = DateTime.now
|
||||
user_tickets_open_ids = []
|
||||
user_tickets_closed_ids = []
|
||||
user_ticket_volume_by_year = []
|
||||
if params[:user_id]
|
||||
user = User.find( params[:user_id] )
|
||||
condition = {
|
||||
'tickets.state_id' => Ticket::State.by_category('open'),
|
||||
'tickets.customer_id' => user.id,
|
||||
}
|
||||
user_tickets_open = Ticket.search(
|
||||
:limit => limit,
|
||||
#:query => params[:term],
|
||||
:condition => condition,
|
||||
:current_user => current_user,
|
||||
:detail => true,
|
||||
)
|
||||
user_tickets_open_ids = assets_of_tickets(user_tickets_open, assets)
|
||||
|
||||
# lookup closed user tickets
|
||||
condition = {
|
||||
'tickets.state_id' => Ticket::State.by_category('closed'),
|
||||
'tickets.customer_id' => user.id,
|
||||
}
|
||||
user_tickets_closed = Ticket.search(
|
||||
:limit => limit,
|
||||
#:query => params[:term],
|
||||
:condition => condition,
|
||||
:current_user => current_user,
|
||||
:detail => true,
|
||||
)
|
||||
user_tickets_closed_ids = assets_of_tickets(user_tickets_closed, assets)
|
||||
# lookup closed user tickets
|
||||
condition = {
|
||||
'tickets.state_id' => Ticket::State.by_category('closed'),
|
||||
'tickets.customer_id' => user.id,
|
||||
}
|
||||
user_tickets_closed = Ticket.search(
|
||||
:limit => limit,
|
||||
#:query => params[:term],
|
||||
:condition => condition,
|
||||
:current_user => current_user,
|
||||
:detail => true,
|
||||
)
|
||||
user_tickets_closed_ids = assets_of_tickets(user_tickets_closed, assets)
|
||||
|
||||
# generate stats by user
|
||||
(0..11).each {|month_back|
|
||||
date_to_check = DateTime.now - month_back.month
|
||||
date_start = "#{date_to_check.year}-#{date_to_check.month}-#{01} 00:00:00"
|
||||
date_end = "#{date_to_check.year}-#{date_to_check.month}-#{date_to_check.end_of_month.day} 00:00:00"
|
||||
|
||||
condition = {
|
||||
'tickets.customer_id' => user.id,
|
||||
}
|
||||
|
||||
# created
|
||||
created = Ticket.where('created_at > ? AND created_at < ?', date_start, date_end ).
|
||||
where(access_condition).
|
||||
where(condition).
|
||||
count
|
||||
|
||||
# closed
|
||||
closed = Ticket.where('close_time > ? AND close_time < ?', date_start, date_end ).
|
||||
where(access_condition).
|
||||
where(condition).
|
||||
count
|
||||
|
||||
data = {
|
||||
:month => date_to_check.month,
|
||||
:year => date_to_check.year,
|
||||
:text => Date::MONTHNAMES[date_to_check.month],
|
||||
:created => created,
|
||||
:closed => closed,
|
||||
}
|
||||
user_ticket_volume_by_year.push data
|
||||
}
|
||||
end
|
||||
|
||||
# lookup open org tickets
|
||||
org_tickets_open_ids = []
|
||||
if user.organization_id
|
||||
org_tickets_open_ids = []
|
||||
org_tickets_closed_ids = []
|
||||
org_ticket_volume_by_year = []
|
||||
if params[:organization_id] && !params[:organization_id].empty?
|
||||
organization = Organization.find( params[:organization_id] )
|
||||
|
||||
condition = {
|
||||
'tickets.state_id' => Ticket::State.by_category('open'),
|
||||
'tickets.organization_id' => user.organization_id,
|
||||
'tickets.organization_id' => params[:organization_id],
|
||||
}
|
||||
org_tickets_open = Ticket.search(
|
||||
:limit => limit,
|
||||
|
|
@ -418,14 +464,11 @@ class TicketsController < ApplicationController
|
|||
:detail => true,
|
||||
)
|
||||
org_tickets_open_ids = assets_of_tickets(org_tickets_open, assets)
|
||||
end
|
||||
|
||||
# lookup closed org tickets
|
||||
org_tickets_closed_ids = []
|
||||
if user.organization_id
|
||||
# lookup closed org tickets
|
||||
condition = {
|
||||
'tickets.state_id' => Ticket::State.by_category('closed'),
|
||||
'tickets.organization_id' => user.organization_id,
|
||||
'tickets.organization_id' => params[:organization_id],
|
||||
}
|
||||
org_tickets_closed = Ticket.search(
|
||||
:limit => limit,
|
||||
|
|
@ -435,64 +478,34 @@ class TicketsController < ApplicationController
|
|||
:detail => true,
|
||||
)
|
||||
org_tickets_closed_ids = assets_of_tickets(org_tickets_closed, assets)
|
||||
|
||||
# generate stats by org
|
||||
(0..11).each {|month_back|
|
||||
date_to_check = DateTime.now - month_back.month
|
||||
date_start = "#{date_to_check.year}-#{date_to_check.month}-#{01} 00:00:00"
|
||||
date_end = "#{date_to_check.year}-#{date_to_check.month}-#{date_to_check.end_of_month.day} 00:00:00"
|
||||
|
||||
condition = {
|
||||
'tickets.organization_id' => params[:organization_id],
|
||||
}
|
||||
|
||||
# created
|
||||
created = Ticket.where('created_at > ? AND created_at < ?', date_start, date_end ).where(condition).count
|
||||
|
||||
# closed
|
||||
closed = Ticket.where('close_time > ? AND close_time < ?', date_start, date_end ).where(condition).count
|
||||
|
||||
data = {
|
||||
:month => date_to_check.month,
|
||||
:year => date_to_check.year,
|
||||
:text => Date::MONTHNAMES[date_to_check.month],
|
||||
:created => created,
|
||||
:closed => closed,
|
||||
}
|
||||
org_ticket_volume_by_year.push data
|
||||
}
|
||||
end
|
||||
|
||||
# generate stats by user
|
||||
user_ticket_volume_by_year = []
|
||||
now = DateTime.now
|
||||
(0..11).each {|month_back|
|
||||
date_to_check = DateTime.now - month_back.month
|
||||
date_start = "#{date_to_check.year}-#{date_to_check.month}-#{01} 00:00:00"
|
||||
date_end = "#{date_to_check.year}-#{date_to_check.month}-#{date_to_check.end_of_month.day} 00:00:00"
|
||||
|
||||
condition = {
|
||||
'tickets.customer_id' => user.id,
|
||||
}
|
||||
|
||||
# created
|
||||
created = Ticket.where('created_at > ? AND created_at < ?', date_start, date_end ).where(condition).count
|
||||
|
||||
# closed
|
||||
closed = Ticket.where('close_time > ? AND close_time < ?', date_start, date_end ).where(condition).count
|
||||
|
||||
data = {
|
||||
:month => date_to_check.month,
|
||||
:year => date_to_check.year,
|
||||
:text => Date::MONTHNAMES[date_to_check.month],
|
||||
:created => created,
|
||||
:closed => closed,
|
||||
}
|
||||
user_ticket_volume_by_year.push data
|
||||
}
|
||||
|
||||
# generate stats by org
|
||||
org_ticket_volume_by_year = []
|
||||
now = DateTime.now
|
||||
(0..11).each {|month_back|
|
||||
date_to_check = DateTime.now - month_back.month
|
||||
date_start = "#{date_to_check.year}-#{date_to_check.month}-#{01} 00:00:00"
|
||||
date_end = "#{date_to_check.year}-#{date_to_check.month}-#{date_to_check.end_of_month.day} 00:00:00"
|
||||
|
||||
condition = {
|
||||
'tickets.organization_id' => user.organization_id,
|
||||
}
|
||||
|
||||
# created
|
||||
created = Ticket.where('created_at > ? AND created_at < ?', date_start, date_end ).where(condition).count
|
||||
|
||||
# closed
|
||||
closed = Ticket.where('close_time > ? AND close_time < ?', date_start, date_end ).where(condition).count
|
||||
|
||||
data = {
|
||||
:month => date_to_check.month,
|
||||
:year => date_to_check.year,
|
||||
:text => Date::MONTHNAMES[date_to_check.month],
|
||||
:created => created,
|
||||
:closed => closed,
|
||||
}
|
||||
org_ticket_volume_by_year.push data
|
||||
}
|
||||
|
||||
# return result
|
||||
render :json => {
|
||||
:user_tickets_open_ids => user_tickets_open_ids,
|
||||
|
|
|
|||
|
|
@ -79,6 +79,36 @@ returns
|
|||
|
||||
=begin
|
||||
|
||||
get user access conditions
|
||||
|
||||
connditions = Ticket.access_condition( User.find(1) )
|
||||
|
||||
returns
|
||||
|
||||
result = [user1, user2, ...]
|
||||
|
||||
=end
|
||||
|
||||
def self.access_condition(user)
|
||||
access_condition = []
|
||||
if user.is_role('Agent')
|
||||
group_ids = Group.select( 'groups.id' ).joins(:users).
|
||||
where( 'groups_users.user_id = ?', user.id ).
|
||||
where( 'groups.active = ?', true ).
|
||||
map( &:id )
|
||||
access_condition = [ 'group_id IN (?)', group_ids ]
|
||||
else
|
||||
if !user.organization || ( !user.organization.shared || user.organization.shared == false )
|
||||
access_condition = [ 'customer_id = ?', user.id ]
|
||||
else
|
||||
access_condition = [ '( customer_id = ? OR organization_id = ? )', user.id, user.organization.id ]
|
||||
end
|
||||
end
|
||||
access_condition
|
||||
end
|
||||
|
||||
=begin
|
||||
|
||||
merge tickets
|
||||
|
||||
ticket = Ticket.find(123)
|
||||
|
|
|
|||
|
|
@ -4,7 +4,7 @@ module Ticket::Search
|
|||
|
||||
=begin
|
||||
|
||||
search tickets
|
||||
search tickets via search index
|
||||
|
||||
result = Ticket.search(
|
||||
:current_user => User.find(123),
|
||||
|
|
@ -17,7 +17,7 @@ returns
|
|||
result = [ticket_model1, ticket_model2]
|
||||
|
||||
|
||||
search tickets
|
||||
search tickets via search index
|
||||
|
||||
result = Ticket.search(
|
||||
:current_user => User.find(123),
|
||||
|
|
@ -30,6 +30,22 @@ returns
|
|||
|
||||
result = [1,3,5,6,7]
|
||||
|
||||
|
||||
search tickets via database
|
||||
|
||||
result = Ticket.search(
|
||||
:current_user => User.find(123),
|
||||
:condition => '',
|
||||
:detail => true,
|
||||
:limit => 15,
|
||||
:full => 0
|
||||
)
|
||||
|
||||
returns
|
||||
|
||||
result = [1,3,5,6,7]
|
||||
|
||||
|
||||
=end
|
||||
|
||||
def search (params)
|
||||
|
|
@ -94,20 +110,7 @@ returns
|
|||
end
|
||||
|
||||
# fallback do sql query
|
||||
access_condition = []
|
||||
if current_user.is_role('Agent')
|
||||
group_ids = Group.select( 'groups.id' ).joins(:users).
|
||||
where( 'groups_users.user_id = ?', current_user.id ).
|
||||
where( 'groups.active = ?', true ).
|
||||
map( &:id )
|
||||
access_condition = [ 'group_id IN (?)', group_ids ]
|
||||
else
|
||||
if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
|
||||
access_condition = [ 'customer_id = ?', current_user.id ]
|
||||
else
|
||||
access_condition = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
|
||||
end
|
||||
end
|
||||
access_condition = Ticket.access_condition( current_user )
|
||||
|
||||
# do query
|
||||
# - stip out * we already search for *query* -
|
||||
|
|
|
|||
|
|
@ -13,7 +13,7 @@ Zammad::Application.routes.draw do
|
|||
match api_path + '/ticket_customer', :to => 'tickets#ticket_customer', :via => :get
|
||||
match api_path + '/ticket_related/:ticket_id', :to => 'tickets#ticket_related', :via => :get
|
||||
match api_path + '/ticket_merge/:slave_ticket_id/:master_ticket_number', :to => 'tickets#ticket_merge', :via => :get
|
||||
match api_path + '/ticket_stats/:id', :to => 'tickets#stats', :via => :get
|
||||
match api_path + '/ticket_stats', :to => 'tickets#stats', :via => :get
|
||||
|
||||
# ticket overviews
|
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match api_path + '/ticket_overviews', :to => 'ticket_overviews#show', :via => :get
|
||||
|
|
|
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Reference in a new issue