Added new FactoryBot factories for SLA and Calendar.

spec/factories/calendar.rb

@@ -0,0 +1,42 @@
+FactoryBot.define do
+  factory :calendar do
+    sequence(:name) { |n| "Escalation Test #{n}" }
+    timezone        'Europe/Berlin'
+    default         true
+    ical_url        nil
+    business_hours  do
+      {
+        mon: {
+          active:     true,
+          timeframes: [['09:00', '17:00']]
+        },
+        tue: {
+          active:     true,
+          timeframes: [['09:00', '17:00']]
+        },
+        wed: {
+          active:     true,
+          timeframes: [['09:00', '17:00']]
+        },
+        thu: {
+          active:     true,
+          timeframes: [['09:00', '17:00']]
+        },
+        fri: {
+          active:     true,
+          timeframes: [['09:00', '17:00']]
+        },
+        sat: {
+          active:     false,
+          timeframes: [['09:00', '17:00']]
+        },
+        sun: {
+          active:     false,
+          timeframes: [['09:00', '17:00']]
+        }
+      }
+    end
+    created_by_id 1
+    updated_by_id 1
+  end
+end

spec/factories/sla.rb

@@ -0,0 +1,19 @@
+FactoryBot.define do
+  factory :sla do
+    sequence(:name)     { |n| "SLA #{n}" }
+    first_response_time nil
+    update_time         nil
+    solution_time       nil
+    calendar            { create(:calendar) }
+    condition           do
+      {
+        'ticket.state_id' => {
+          operator: 'is',
+          value:    Ticket::State.by_category(:open).pluck(:id),
+        },
+      }
+    end
+    created_by_id 1
+    updated_by_id 1
+  end
+end