Merge branch 'develop' of git.znuny.com:zammad/zammad into develop
This commit is contained in:
commit
7db9f5e3c0
6 changed files with 240 additions and 18 deletions
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@ -12,8 +12,8 @@ class App.DashboardStats extends App.Controller
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@render()
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@render()
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render: (data = {}) ->
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render: (data = {}) ->
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if !data.TicketResponseTime
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if !data.StatsTicketWaitingTime
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data.TicketResponseTime =
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data.StatsTicketWaitingTime =
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handling_time: 0
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handling_time: 0
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average: 0
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average: 0
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average_per_agent: 0
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average_per_agent: 0
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@ -60,10 +60,10 @@ class App.DashboardStats extends App.Controller
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@html App.view('dashboard/stats')(data)
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@html App.view('dashboard/stats')(data)
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if data.TicketResponseTime
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if data.StatsTicketWaitingTime
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@renderWidgetClockFace data.TicketResponseTime.handling_time
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@renderWidgetClockFace data.StatsTicketWaitingTime.handling_time, data.StatsTicketWaitingTime.state, data.StatsTicketWaitingTime.percent
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renderWidgetClockFace: (time, max_time = 60) =>
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renderWidgetClockFace: (time, state, percent) =>
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canvas = @el.find 'canvas'
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canvas = @el.find 'canvas'
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ctx = canvas.get(0).getContext '2d'
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ctx = canvas.get(0).getContext '2d'
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radius = 26
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radius = 26
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@ -73,17 +73,15 @@ class App.DashboardStats extends App.Controller
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canvas.attr 'width', 2 * radius
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canvas.attr 'width', 2 * radius
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canvas.attr 'height', 2 * radius
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canvas.attr 'height', 2 * radius
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time = max_time if time > max_time
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handlingTimeColors = {}
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handlingTimeColors = {}
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handlingTimeColors[max_time/12] = '#38AE6A' # supergood
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handlingTimeColors['supergood'] = '#38AE6A' # supergood
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handlingTimeColors[max_time/6] = '#A9AC41' # good
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handlingTimeColors['good'] = '#A9AC41' # good
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handlingTimeColors[max_time/4] = '#FAAB00' # ok
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handlingTimeColors['ok'] = '#FAAB00' # ok
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handlingTimeColors[max_time/3] = '#F6820B' # bad
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handlingTimeColors['bad'] = '#F6820B' # bad
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handlingTimeColors[max_time/2] = '#F35910' # superbad
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handlingTimeColors['superbad'] = '#F35910' # superbad
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for handlingTime, timeColor of handlingTimeColors
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for handlingState, timeColor of handlingTimeColors
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if time <= handlingTime
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if state == handlingState
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backgroundColor = timeColor
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backgroundColor = timeColor
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break
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break
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@ -101,7 +99,7 @@ class App.DashboardStats extends App.Controller
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ctx.beginPath()
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ctx.beginPath()
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ctx.moveTo radius, radius
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ctx.moveTo radius, radius
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arcsector = Math.PI * 2 * time/max_time
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arcsector = Math.PI * 2 * percent
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ctx.arc radius, radius, radius, -Math.PI/2, arcsector - Math.PI/2, false
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ctx.arc radius, radius, radius, -Math.PI/2, arcsector - Math.PI/2, false
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ctx.lineTo radius, radius
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ctx.lineTo radius, radius
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ctx.closePath()
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ctx.closePath()
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@ -8,8 +8,8 @@
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<div class="stat-amount"></div>
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<div class="stat-amount"></div>
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</div>
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</div>
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</div>
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</div>
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<div class="stat-label"><%- @T('My handling time: %s minutes', @TicketResponseTime.handling_time) %></div>
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<div class="stat-label"><%- @T('My handling time: %s minutes', @StatsTicketWaitingTime.handling_time) %></div>
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<div class="stat-detail"><%- @T('Average: %s minutes', @TicketResponseTime.average_per_agent) %></div>
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<div class="stat-detail"><%- @T('Average: %s minutes', @StatsTicketWaitingTime.average_per_agent) %></div>
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</div>
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</div>
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</div>
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</div>
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<div class="column">
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<div class="column">
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@ -311,7 +311,7 @@ returns
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self.state_id = Ticket::State.lookup(name: 'merged').id
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self.state_id = Ticket::State.lookup(name: 'merged').id
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# rest owner
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# rest owner
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self.owner_id = User.find_by(login: '-').id
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self.owner_id = 1
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# save ticket
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# save ticket
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save!
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save!
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@ -24,6 +24,7 @@ returns
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Stats::TicketLoadMeasure,
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Stats::TicketLoadMeasure,
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Stats::TicketEscalation,
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Stats::TicketEscalation,
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Stats::TicketReopen,
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Stats::TicketReopen,
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Stats::TicketWaitingTime,
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]
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]
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# generate stats per agent
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# generate stats per agent
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73
lib/stats/ticket_waiting_time.rb
Normal file
73
lib/stats/ticket_waiting_time.rb
Normal file
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@ -0,0 +1,73 @@
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# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
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class Stats::TicketWaitingTime
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def self.generate(user)
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open_state_ids = Ticket::State.by_category(:open).pluck(:id)
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# get users groups
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group_ids = user.groups.map(&:id)
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own_waiting = Ticket.where(
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'owner_id = ? AND group_id IN (?) AND state_id IN (?) AND updated_at > ?', user.id, group_ids, open_state_ids, Time.zone.today
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)
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all_waiting = Ticket.where(
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'group_id IN (?) AND state_id IN (?) AND updated_at > ?', group_ids, open_state_ids, Time.zone.today
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)
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handling_time = calculate_average(own_waiting, Time.zone.today)
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if handling_time.positive?
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handling_time = (handling_time / 60).round
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end
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average_per_agent = calculate_average(all_waiting, Time.zone.today)
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if average_per_agent.positive?
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average_per_agent = (average_per_agent / 60).round
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end
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state = 'supergood'
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percent = 0
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state = if handling_time <= 60
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percent = handling_time.to_f / 60
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'supergood'
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elsif handling_time <= 60 * 4
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percent = (handling_time.to_f - 60) / (60 * 3)
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'good'
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elsif handling_time <= 60 * 8
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percent = (handling_time.to_f - 60 * 4) / (60 * 4)
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'ok'
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else
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percent = 1.00
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'bad'
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end
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{
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handling_time: handling_time,
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average_per_agent: average_per_agent,
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state: state,
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percent: percent,
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}
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end
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def self.average_state(result, _user_id)
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result
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end
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def self.calculate_average(tickets, start_time)
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average_time = 0
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count_time = 0
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tickets.each { |ticket|
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ticket.articles.joins(:type).where('ticket_articles.created_at > ? AND ticket_articles.internal = ? AND ticket_article_types.communication = ?', start_time, false, true).each { |article|
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if article.sender.name == 'Customer'
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count_time = article.created_at.to_i
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else
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average_time += article.created_at.to_i - count_time
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count_time = 0
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end
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}
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}
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average_time
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end
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end
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150
test/unit/stats_ticket_waiting_time_test.rb
Normal file
150
test/unit/stats_ticket_waiting_time_test.rb
Normal file
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@ -0,0 +1,150 @@
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# encoding: utf-8
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require 'test_helper'
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require 'stats/ticket_waiting_time'
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class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
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test 'single ticket' do
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ticket1 = Ticket.create(
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title: 'com test 1',
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group: Group.lookup(name: 'Users'),
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customer_id: 2,
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state: Ticket::State.lookup(name: 'new'),
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priority: Ticket::Priority.lookup(name: '2 normal'),
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updated_by_id: 1,
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created_by_id: 1,
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)
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# communication 1: waiting time 2 hours (BUT too old yesterday)
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Ticket::Article.create(
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ticket_id: ticket1.id,
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from: 'a@example.com',
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to: 'a@example.com',
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subject: 'com test 1',
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message_id: 'some@id_com_1',
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body: 'some message 123',
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'Customer'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 1,
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created_by_id: 1,
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created_at: '2017-04-12 08:00',
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updated_at: '2017-04-12 08:00',
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)
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Ticket::Article.create(
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ticket_id: ticket1.id,
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from: 'a@example.com',
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to: 'a@example.com',
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subject: 'com test 1',
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message_id: 'some@id_com_1',
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body: 'some message 123',
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'Agent'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 1,
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created_by_id: 1,
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created_at: '2017-04-12 10:00',
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updated_at: '2017-04-12 10:00',
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)
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# communication 2: waiting time 2 hours
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Ticket::Article.create(
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ticket_id: ticket1.id,
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from: 'a@example.com',
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to: 'a@example.com',
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subject: 'com test 1',
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message_id: 'some@id_com_1',
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body: 'some message 123',
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'Customer'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 1,
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created_by_id: 1,
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created_at: '2017-04-13 08:00',
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updated_at: '2017-04-13 08:00',
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)
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Ticket::Article.create(
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ticket_id: ticket1.id,
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from: 'a@example.com',
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to: 'a@example.com',
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subject: 'com test 1',
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message_id: 'some@id_com_1',
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body: 'some message 123',
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'Agent'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 1,
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created_by_id: 1,
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created_at: '2017-04-13 10:00',
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updated_at: '2017-04-13 10:00',
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)
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# communication 3: waiting time 4 hours
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Ticket::Article.create(
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ticket_id: ticket1.id,
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from: 'a@example.com',
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to: 'a@example.com',
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subject: 'com test 1',
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message_id: 'some@id_com_1',
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body: 'some message 123',
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'Customer'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 1,
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created_by_id: 1,
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created_at: '2017-04-13 11:00',
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updated_at: '2017-04-13 11:00',
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)
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Ticket::Article.create(
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ticket_id: ticket1.id,
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from: 'a@example.com',
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to: 'a@example.com',
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subject: 'com test 1',
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message_id: 'some@id_com_1',
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body: 'some message 123',
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internal: false,
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 1,
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created_by_id: 1,
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created_at: '2017-04-13 15:00',
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updated_at: '2017-04-13 15:00',
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)
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# communication 4: INVALID waiting time 1 hour (because internal)
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Ticket::Article.create(
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ticket_id: ticket1.id,
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from: 'a@example.com',
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to: 'a@example.com',
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subject: 'com test 1',
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message_id: 'some@id_com_1',
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body: 'some message 123',
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internal: true,
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sender: Ticket::Article::Sender.find_by(name: 'Customer'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 1,
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created_by_id: 1,
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created_at: '2017-04-13 15:00',
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updated_at: '2017-04-13 15:00',
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)
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Ticket::Article.create(
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ticket_id: ticket1.id,
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from: 'a@example.com',
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to: 'a@example.com',
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subject: 'com test 1',
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message_id: 'some@id_com_1',
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body: 'some message 123',
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internal: true,
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sender: Ticket::Article::Sender.find_by(name: 'System'),
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type: Ticket::Article::Type.find_by(name: 'email'),
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updated_by_id: 1,
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created_by_id: 1,
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created_at: '2017-04-13 15:10',
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updated_at: '2017-04-13 15:10',
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)
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average_time = Stats::TicketWaitingTime.calculate_average([ticket1, ticket1], '2017-04-13 00:00:00')
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assert_equal(60 * 60 * 6 * 2, average_time)
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end
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end
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Reference in a new issue