<% if article.from: %>
diff --git a/app/controllers/ticket_overviews_controller.rb b/app/controllers/ticket_overviews_controller.rb
index 8029cb377..8ca37a842 100644
--- a/app/controllers/ticket_overviews_controller.rb
+++ b/app/controllers/ticket_overviews_controller.rb
@@ -288,6 +288,26 @@ class TicketOverviewsController < ApplicationController
)
end
+ # GET /ticket_article_plain/1
+ def ticket_article_plain
+
+ # permissin check
+ list = Store.list(
+ :object => 'Ticket::Article::Mail',
+ :o_id => params[:id],
+ )
+ # find file
+ if list
+ file = Store.find(list.first)
+ send_data(
+ file.store_file.data,
+ :filename => file.filename,
+ :type => 'message/rfc822',
+ :disposition => 'inline'
+ )
+ end
+ end
+
# GET /ticket_customer
# GET /tickets_customer
def ticket_customer
diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index 3fb332119..89e4cae67 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -277,7 +277,7 @@ class Channel::EmailParser
:object => 'Ticket::Article::Mail',
:o_id => article.id,
:data => msg,
- :filename => 'plain.msg',
+ :filename => "ticket-#{ticket.number}-#{article.id}.eml",
:preferences => {}
)
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 29f0bf515..651c30284 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -250,6 +250,15 @@ class Ticket < ActiveRecord::Base
:attachments => self.attachments
}
)
+
+ # store mail plain
+ Store.add(
+ :object => 'Ticket::Article::Mail',
+ :o_id => self.id,
+ :data => message.to_s,
+ :filename => "ticket-#{ticket.number}-#{self.id}.eml",
+ :preferences => {}
+ )
end
end
diff --git a/config/routes/ticket.rb b/config/routes/ticket.rb
index e54cc15df..c9f958200 100644
--- a/config/routes/ticket.rb
+++ b/config/routes/ticket.rb
@@ -10,6 +10,7 @@ module ExtraRoutes
map.match '/ticket_full/:id', :to => 'ticket_overviews#ticket_full'
map.match '/ticket_attachment/:id', :to => 'ticket_overviews#ticket_attachment'
map.match '/ticket_attachment_new', :to => 'ticket_overviews#ticket_attachment_new'
+ map.match '/ticket_article_plain/:id', :to => 'ticket_overviews#ticket_article_plain'
map.match '/ticket_history/:id', :to => 'ticket_overviews#ticket_history'
map.match '/ticket_customer', :to => 'ticket_overviews#ticket_customer'
map.match '/ticket_overviews', :to => 'ticket_overviews#show'